help desk support

Quality Automation Systems

<p>Small MSP with an easygoing culture that relies on collaboration and team work to resolve complex issues in a professional manner for a wide array of clients.</p><p>Open door policy, with direct access to the president and other engineers all the time.</p><p>The candidate must have excellent communication skills and display tenacity towards problem resolution. We recommend a strong and diverse technical background, a proven track record, and excellent customer service skills.</p><ul><li>Monitor Helpdesk system for inbound issues</li><li>Provide technical expertise in troubleshooting issues with a diverse client base.</li><li>Take ownership of client issues and assigned projects.</li><li>Go the extra mile to satisfy the client and ensure the success of your teammates.</li><li>Ensure all the necessary site documentation &amp; case tracking is completed.</li><li>Focus on root cause analysis as opposed to resolving an ongoing issue multiple times.</li><li>Escalate issues to more senior team members.</li><li>Provide oral and written communication updates and status reports to clients and project managers.</li></ul><p>Experience:</p><ul><li>Minimum of 1 year PC Desktop / Helpdesk Experience.</li><li>MSP experience a plus.</li><li>Windows Server, Active Directory Experience.</li></ul><p>Preferred Qualifications</p><ul><li>PC Setup and Troubleshooting</li><li>Microsoft 365 / Azure AD (Sharepoint/OneDrive)</li></ul><p>Work location</p><ul><li>In person with option to WFH periodically after 90 day probation period.</li></ul><p>Job Type: Full-time</p><p>Pay: From $50,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li></ul><p>Work Location: In person</p>

IT Help Desk Support Technician

Mall of America

<b>PURPOSE:</b> This individual will work as part of a team to provide hands-on support for information technology aspects of internal and external client business
<br><br>
<b>ESSENTIAL DUTIES AND RESPONSBILITIES:</b><br>
<ul>
<li>Support point-of-sale (POS), PC desktop and laptop hardware components, PC operating system software and application software, and mobile devices</li>
<li>Provide end-user support to various levels of technical and non-technical staff</li>
<li>Assist in monitoring, documenting, and resolving support desk requests, as well as escalating when appropriate</li>
<li>Generating sign ins for new hires during the onboarding process.</li>
<li>Guide end-users remotely and in person through systems configuration, troubleshooting, and maintenance</li>
<li>Respond to tech inquiries via email, through online chats, over the phone, or in person</li>
<li>Installs, manages, and/or troubleshoots software, hardware or other equipment.</li>
<li>Diagnose and troubleshoot hardware and software issues across various platforms and devices.</li>
<li>Document all interactions and maintain accurate records of support requests and resolutions in the ticketing system.</li>
<li>Assist in various other IT departmental projects</li>
<li>Regular, reliable and consistent attendance</li>
<li>Additional duties as assigned.</li>
</ul>
<b>PREFERRED SKILLS, KNOWLEDGE AND ABILITIES:</b><br>
<ul>
<li>Strong analytical and problem-solving skills</li>
<li>Ability to adapt to a fast-paced, rapidly-changing environment and can multi-task on a regular basis</li>
<li>Customer focus and the ability to communicate effectively with management, co-workers and customers</li>
<li>Working towards certification in Information Technology or related field.</li>
<li>A team player who likes new challenges and a diverse, always changing work environment</li>
<li>Comprehensive knowledge of hardware and software (Windows, macOS, Microsoft Office, iOS Android, including troubleshooting, configuration, and maintenance. Android</li>
<li>Experience providing desktop and point of sale support, preferred</li>
<li>Ability to diagnose and resolve issues with computers, printers, mobile devices, and other peripheral equipment.</li>
</ul>
<b>PHYSICAL JOB REQUIREMENTS:</b><br>
While performing the duties of this job, team members will be required to speak and listen to co-workers in order to understand their needs and communicate a solution. Team members will need to possess a level of hearing that will allow them to be aware of their surroundings and troubleshoot concerns. Specific vision abilities required by this job include frequent close vision, peripheral vision, and ability to adjust focus. Team members may be required to tolerate multiple sensory stimuli at once while performing their duties. Team members must be able to look at and focus on computer screens for extended periods of time.
<br><br>
<ul>
<li>Walk: Occasionally, about 50% of the time</li>
<li>Stand: Occasionally, about 50% of the time</li>
<li>Sit: Occasionally, about 50% of the time</li>
<li>Bend/Stoop: Occasionally, about 50% of the time</li>
<li>Kneel/Squat: Infrequently, about 25% of the time</li>
<li>Reach Above Shoulders: Infrequently, about 25% of the time</li>
<li>Lift: Infrequently, about 25% of the time</li>
<li>Push/Pull up to 20lbs: Occasionally, about 50% of the time</li>
<li>Twist: Infrequently, about 25% of the time</li>
<li>Move: Occasionally, about 50% of the time</li>
<li>Carry, up to 15lb: Infrequently, about 25% of the time</li>
<li>Dexterity: Continuously, about 90% of the time</li>
<li>Use of both hands</li>
</ul>
Mall of America is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, religion, marital status, genetic information, pregnancy, national origin, citizenship, physical/mental disability, military status, or any other basis prohibited by law.
<br><br>
<b>STARTING PAY:</b><br>
$14.81 - $18.51
<br><br>
Pay is based on many aspects which vary based on position. These include labor markets and, in some instances, may include education, work experience and certifications. In addition to your pay, Mall of America is passionate about the future of our team members, we want to ensure you have a wealth of support and resources, to care for yourself and your loved ones. Our one-of-a-kind job perks for most team members include, team member discounts, free Nickelodeon Universe ride passes, Teladoc, Employee Assistance Program, generous tuition reimbursement, and discounted Metro Transit pass. Mall of America offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your loved one’s care for your whole selves. Other benefits for eligible team members include 401(k) match, short term disability, long term disability, paid parental leave, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at Job Perks + Benefits | Mall of America®

IT - IT Support Desk Rep

Bioniks.org

<p>We are looking for IT Support Executive</p><p><b>Requirements and Responsibilities:</b></p><p>Provide 1st level IT help desk Support</p><p>Installing and Configuring computer systems</p><p>Troubleshoot hardware and software issues</p><p>Repairing and replacing equipment as necessary</p><p>Setting up accounts for new users</p><p>logging and processing support calls</p><p>Liaise with vendors and other IT personnel for problem resolution</p><p>1-2 years of experience is required.</p><p>Compensation &amp; Benefits</p><p>Salary: 60k</p><p>Annual Bonus</p><p>Medical Coverage</p><p>Location: PECHS Block 2</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

IT Support Executive

GamaLearn

Customer Support Representative (CSR) <p>We are seeking a motivated and customerfocused individual to join our team as a Customer Support Representative. The successful candidate will be responsible for providing excellent customer service addressing customer inquiries resolving issues and ensuring overall customer satisfaction.</p> Role Responsibilities <ul> <li>Knowing our products inside and out so that you can answer questions.</li> <li>Handle incoming customer support requests.</li> <li>Provide accurate valid and complete information to customers.</li> <li>Maintain an uptodate understanding of the companys product / service.</li> <li>Document recurring issues or suggestions.</li> <li>Contribute to Product Knowledge base and Help Center : Provide feedback and updates based on common customer queries.</li> <li>Write guided tutorials of a specific topic or feature in the product.</li> <li>Create FAQs for the most needed points to the client.</li> <li>Keeping records of customer interactions transactions comments and complaints.</li> <li>Evaluate the need to scale the business operations in multiple countries / territories from the support aspect.</li> <li>Demo preparation personalizing the templates for each customer.</li> <li>Engage with 1st and 2nd tier of support to share the knowledge and coordinate on how to work with each other and scaling the academy courserelated operations course with them. As well all academy courses based on the products recent updates.</li> </ul> Requirements <ul> <li>High Education degree in Information system or similar degree.</li> <li>Required Languages Level : Arabic (C2 English (C1.</li> <li>ProblemSolving Communication & Handling Skills.</li> <li>Technical Skills / ICT knowledge.</li> <li>01 year of experience working in technical / help desk support or customer success.</li> <li>Flexible to work in different time shifts and day in the week.</li> </ul> Benefits <ul> <li>Competitive salary</li> <li>Health insurance</li> <li>Professional development opportunities</li> <li>Collaborative and inclusive work environment</li> </ul> <p>Required Experience :</p> <p>Unclear Seniority</p> Key Skills <ul> <li>Typing</li> <li>Data Entry</li> <li>Customer Service</li> <li>Basic Math</li> <li>Computer Skills</li> <li>Windows</li> <li>Banking</li> <li>Upselling</li> <li>Pricing</li> <li>Sanitation</li> <li>Cash Handling</li> <li>Stocking</li> </ul> <p>Employment Type : Full-Time</p> <p>Experience : years</p> <p>Vacancy : 1</p><img src="https://www.jobg8.com/Tracking.aspx?zVcfVDlfDot%2bphMrrDY%2f6OlFJ1lK%2bwmbs" width="0" height="0" />

Customer Support Representative

Atos

<div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Applicant Privacy Notice</b></h3>
</div></div><div><div><div><div><h1 class="jobSectionHeader"><b>French Service Desk
</b></h1></div></div></div></div><div><div><div><div>Publication Date: Oct 2, 2025
</div></div></div></div><div><div><div><div>Ref. No: 536578
</div></div></div></div><div><div><div><div>Location:
Cairo, EG
</div></div></div></div><div></div><div><div><div><div><p><b>About Atos</b></p><br>
<p></p>
<p>
Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. &euro; 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris.</p><br>
<p></p>
<p>
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.</p><h1 class="jobSectionHeader"><b>
Role Description</b></h1>
<p>
The French Service Desk Representative is responsible for providing customer support and technical assistance to users in a French-speaking environment. The Service Desk Representative will handle incoming inquiries, troubleshoot technical issues, and provide timely resolution or escalate to the appropriate teams.</p>
<h1 class="jobSectionHeader"><b>
What You&rsquo;ll Be Doing</b></h1>
<h1 class="jobSectionHeader"><b>Core Responsibilities</b></h1>
<ul><li>Provide French-language support to users via phone, email, or chat, addressing inquiries, troubleshooting technical issues, and resolving problems.</li>
<li>Document and track all customer interactions and resolutions accurately in the ticketing system.</li>
<li>Escalate complex or unresolved issues to the appropriate teams or higher-level support for further investigation and resolution.</li>
<li>Follow established procedures for incident management, problem management, and service request fulfillment.</li>
<li>Maintain a high level of customer satisfaction by ensuring timely and effective response and resolution.</li>
<li>Collaborate with cross-functional teams to identify and implement process improvements and knowledge base updates.</li>
<li>Stay up-to-date with product knowledge, system updates, and industry trends to provide accurate and relevant information to customers.</li>
<li>Provide feedback to improve user documentation and knowledge base articles to enhance self-service options for customers.</li>
<li>Adhere to service level agreements (SLAs) and key performance indicators (KPIs) related to response time, resolution time, and customer satisfaction.</li>
<li>Continuously develop and enhance technical skills and knowledge through training and self-learning.</li>
</ul><h1 class="jobSectionHeader"><b>Experience &amp; Qualification.</b></h1>
<ul><li>Fluent in French and English, both written and verbal communication skills.</li>
<li>Previous experience in a customer support or service desk role, preferably in a technical support environment.</li>
<li>Ability to analyze and resolve technical issues independently or through collaboration.</li>
<li>Excellent customer service and interpersonal skills, with the ability to handle customer inquiries professionally and empathetically.</li>
<li>Ability to work under pressure and meet tight deadlines in a dynamic and fast-paced environment.</li>
<li>Strong organizational skills, attention to detail, and the ability to multitask effectively.</li>
<li>Flexibility to work in shifts, including weekends and holidays, as per business needs.</li>
</ul><h1 class="jobSectionHeader"><b>Skills, Knowledge &amp; Abilities</b></h1>
<ul><li>Strong problem-solving and troubleshooting skills</li>
<li>Adaptability.</li>
<li>Self-learning.</li>
<li>Critical thinking.</li>
<li>Problem-solving.</li>
<li>Attention to detail.</li>
<li>Communication and teamwork.</li>
</ul>
<p><b>Performance Standards</b></p>
<ul>
<li>Response Time.</li>
<li>First Contact Resolution.</li>
<li>Customer Satisfaction.</li>
<li>Ticket Documentation and Management.</li>
<li>Technical Knowledge.</li>
<li>Language Proficiency.</li>
<li>Incident Resolution Time.</li>
<li>Quality of Service.</li>
<li>Knowledge Sharing.</li>
<li>Professionalism and Collaboration.</li></ul><br>
<p></p>
<p>
Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.</p><br>
<p></p>
<p>
Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.</p><p><br>
<b>
Choose your future. Choose Atos.</b></p></div></div></div></div></div><p></p>

French Service Desk

DigiSay

<div>
 The Big Picture
 <br/>
 <br/>
 DigiSay Group is a media tech company that started in 2010 focusing initially on creator services including content management and distribution. Today DigiSay acts as a media group with subsidiaries providing end to end services around the content life-cycle from inception to monetization. DigiSay aims to focus on the media sector from a technology, production, and venture building perspective.
 <br/>
 <br/>
 Job Role
 <br/>
 <br/>
 The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Service Desk Support Technician is to provide first line support for all staff at the company. The Service Desk Support Technician is responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved. Service Desk staff work in a dynamic, fast-paced environment which provides services over the phone, through email, phone, in person and self-service.
 <br/>
 <br/>
 Main
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide first-line support to users in the operation and troubleshooting of hardware, including printers, scanners, laptops, and other external devices.
  </li>
  <li>
   Diagnose and resolve software and hardware incidents, including operating systems (Windows and macOS) and a wide range of software applications.
  </li>
  <li>
   Support IT suite operations by creating and maintaining instructional materials (printed and online) to help users become more self-sufficient and reduce support calls.
  </li>
  <li>
   Deliver inductions and basic training sessions on IT facilities and services for new staff or users as required.
  </li>
  <li>
   Conduct &ldquo;laptop clinics&rdquo; to assist staff with device setup, maintenance, and troubleshooting.
  </li>
  <li>
   Respond promptly to logged IT incidents, ensuring accurate documentation and timely updates to users.
  </li>
  <li>
   Take ownership of issues by performing problem analysis and implementing temporary or permanent fixes to restore service as quickly as possible.
  </li>
  <li>
   Escalate unresolved incidents to higher-level technical teams when necessary, while maintaining communication with the user until resolution.
  </li>
  <li>
   Assist in maintaining the IT asset inventory and ensuring compliance with IT policies and procedures.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications And Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Basic understanding of computer hardware, operating systems (Windows and macOS), and common office software (Microsoft 365, Google Workspace, etc.).
  </li>
  <li>
   Strong problem-solving and analytical skills.
  </li>
  <li>
   Excellent communication and interpersonal abilities.
  </li>
  <li>
   Customer-service oriented with attention to detail and patience when handling user issues.
  </li>
  <li>
   Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in any field, preferably in Information Technology or related studies.
  </li>
  <li>
   1-3 years of Experience in relevant field.
  </li>
  <li>
   Very good self learning and problem solving skills.
  </li>
  <li>
   Excellent Knowledge of (Installing Hardware / Software, Troubleshoot).
  </li>
 </ul>
</div>


IT Help Desk

BlackStone eIT

<div>
 Join BlackStone eIT as a Help Desk professional and become an integral part of our dedicated IT support team. In this role, you will be responsible for delivering exceptional technical assistance to our clients and staff, ensuring that their IT-related issues are resolved effectively and efficiently. Your role will be crucial in maintaining optimal functionality across our technological infrastructure.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Respond to help desk inquiries promptly through various channels, including phone, email, and chat
  </li>
  <li>
   Troubleshoot and resolve hardware, software, and networking issues while maintaining a high standard of customer service
  </li>
  <li>
   Create, update, and manage support tickets in the ticketing system to ensure all requests are tracked and addressed
  </li>
  <li>
   Assist in the deployment, configuration, and maintenance of IT equipment and software
  </li>
  <li>
   Guide and educate users on the effective use of relevant applications and systems
  </li>
  <li>
   Collaborate with other IT professionals to escalate and resolve complex technical problems
  </li>
  <li>
   Monitor the status of support tickets to provide timely updates to users
  </li>
  <li>
   Stay informed about new technologies and updates to better serve the organization
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Technical Skills: Knowledge of computer systems, networks, and common software applications. Familiarity with various operating systems like Windows, macOS, and Linux is also important
  </li>
  <li>
   Problem-Solving Abilities: The ability to diagnose and resolve technical issues efficiently
  </li>
  <li>
   Communication Skills (Arabic and English): Strong verbal and written communication skills are essential for explaining complex IT concepts to non-technical users
  </li>
  <li>
   Customer Service Orientation: A friendly and patient demeanour for dealing with frustrated users or complex IT issues
  </li>
  <li>
   Certifications: Certifications like CompTIA A+, Microsoft Certified Professional (MCP), or ITIL V4 Foundation
  </li>
  <li>
   User Support: Responding to user queries and issues, either via phone, video call, email, chat, or in-person
  </li>
  <li>
   Troubleshooting: Diagnosing and resolving technical issues, which can range from simple password resets to more
  </li>
  <li>
   complex problems with network connectivity or software functionality
  </li>
  <li>
   Hardware and Software Maintenance: Installing, configuring, and updating hardware and software, and ensuring they are functioning correctly
  </li>
  <li>
   Documentation: Keeping records of issues and resolutions, maintaining IT inventory and documentation of processes and systems
  </li>
  <li>
   Escalation of Issues: Recognizing when a problem needs to be escalated to a higher-level technical team or management
  </li>
  <li>
   User Training and Guidance: Educating users on how to use various IT resources and software applications effectively
  </li>
  <li>
   Ensuring Compliance: Making sure that IT practices adhere to organizational policies and industry standards, including security protocols
  </li>
  <li>
   Background:
  </li>
  <li>
   Minimum 5 years of experience with exposure in similar Operations Bilingual Arabic - English is a must
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   ON-SITE Model
  </li>
  <li>
   Time Flexibility
  </li>
  <li>
   Relocation after 6months based on performance
  </li>
 </ul>
</div>


Help Desk

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