help desk support

HairClub

<p></p><div><p><b>MAJOR RESPONSIBILITIES:</b></p><br>
<p></p>
<p><b>
60% </b><b>Learn and support Information Technology operations: </b><b>Respond to escalated issues via tickets, chat, email, or phone. Provide technical assistance for questions and problems beyond Help Desk Support Level 1 resources. Resolve problems with networks, phones, and other computer systems. Diagnose system errors and other issues. Complete hardware requests. Follow up with customers to ensure full resolution of issues</b></p>
<p><b>
20% </b><b>Learn and support Information Technology infrastructure: </b><b>Provide support within network and systems administration. </b><b>Train other employees on troubleshooting and diagnosing problems. Request feedback and/or monitor calls and other methods of correspondence to improve training methods</b></p>
<p><b>
10% </b><b>Research and deliver strategic business projects:</b><b> </b><b>Resolve and document solutions to tickets beyond knowledge of Help Desk Support Level 1 support</b></p>
<p><b>
10% </b><b>Support Information Technology processes:</b><b> </b><b>Perform queue management to achieve service level agreements (&ldquo;SLAs&rdquo;) in a timely manner and provide quality assurance standards for work performed and where applicable, train employees and/or members</b></p>
<p>
Performs other duties as required</p><br>
<p></p>
<p><b>
MANAGEMENT AND COLLABORATION:</b></p>
<ul>
<li>Manage call volume</li>
<li>Collaborate with company employees to ensure issues are resolved and ensure satisfaction</li>
<li>Collaborate with senior leadership in company initiatives</li>
</ul>
<p></p><p><b>QUALIFICATIONS:</b></p>
<ul>
<li>Windows servers, Active Directory, VMware, Citrix, Microsoft Exchange/Office 365, Azure experience is a plus</li>
<li>Knowledge of Managed Services ticketing systems, PSA tools, RMM tools (ConnectWise, Automate, ITGlue)</li>
<li>Knowledge of backup applications (Veeam, Barracuda, E-Vault, etc.)</li>
<li>Knowledge of Android OS and Devices a plus</li>
<li>Knowledge of Security and Networking</li>
<li>Experience with email and spam filtering services (Mimecast, Barracuda, McAfee SaaS, etc.)</li>
<li>Familiarity with DNS, DHCP, and TCP/IP</li>
</ul>
<p><b>KEY COMPETENCIES:</b></p>
<ul>
<li>Strong customer service skills</li>
<li>Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience.</li>
<li>Strong learning agility</li>
<li>Positive teamwork and collaboration skills</li>
<li>Efficient in planning, organizing and time management</li>
<li>Proficient research and analysis skills</li>
<li>Takes initiative and remains adaptable</li>
<li>Strong documentation skills</li>
<li>Demonstrate technical proficiency</li>
</ul>
<p><b>WORKING CONDITIONS:</b></p><br>
<p></p>
<ul>
<li>Office environment with potential hybrid or remote work schedule
</li><li>Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and extensive reading</li>
<li>Sitting stationary for long periods of time</li>
<li>Keyboarding: entering text and/or data into a computer</li>
<li>Requires working with computer systems</li>
<li>May require light lifting &lt;50 lbs.</li></ul></div><p></p>

Help Desk Support

Georgia Department of Corrections

<div><div><div><div><div><b>JOB CODE</b></div> <div><b>TITLE</b></div> <div><b>POSITION #</b></div> <div><b>POSITION</b></div> <div><b>POSTING</b><br>
<b>BEGIN</b></div> <div><b>POSTING</b><br>
<b>END</b></div>
</div><br>
</div><div><div><div>ITT010</div> <div>Help Desk Support Spec 1</div> <div>00109070</div> <div>Unclassified</div> <div>03/19/2026</div> <div>04/01/2026</div>
</div><br>
</div></div><div><div><div><div><b>Jobcode:</b></div> <div>ITT010</div>
</div><br>
<div><div><b>Jobtitle:</b></div> <div>Help Desk Support Spec 1</div>
</div><br>
<div><div><b>Job Category:</b></div> <div>Administration</div>
</div><br>
<div><div><b>Entry Salary:</b></div> <div>$30,700.42</div>
</div><br>
<div><div><b>Pay Grade Max:</b></div> <div>$47,094.70</div>
</div><br>
<div><div><b>Minimum
</b><br>
<b>Qualification:</b></div> <div>High school diploma/GED and one (1) year of experience providing software or hardware customer and technical support.</div>
</div><br>
<div><div><b>Preferred
</b><br>
<b>Qualification:</b></div>
</div><br>
<div></div><div><div><b>Note:</b></div> <div>This position serves as the entry level Operations Analysis Technician at a state prison. This position provides assistance to computer system users. Answers questions or resolves computer problems for clients primarily in person, but also via telephone, email or from remote locations.</div>
</div><br>
</div></div><div><div><div><div><b>Location Name:</b></div> <div>Autry State Prison
</div></div><br>
<div><div><b>Address1:</b></div> <div>3178 Mount Zion Church Road
</div></div><br>
<div><div><b>Address2:</b></div> <div>P.O. Box 648
</div></div><br>
<div><div><b>City:</b></div> <div>Pelham </div><div><b>Zipcode:</b></div> <div>31779
</div></div><br>
<div><div><b>County:</b></div> <div>MITCHELL COUNTY<br>
</div></div><br>
</div></div><br>
<div><div><div><div><b>Contact Name:</b></div> <div>Rebecca Reese
</div></div><br>
<div><div><b>Contact Phone#:</b></div> <div>229-294-6606
</div></div><br>
<div><div><b>Contact Email ID:</b></div> <div>rebecca.reese@gdc.ga.gov
</div></div><br>
<div><div><b>Comments:</b></div></div></div></div></div><p></p>

Help Desk Support Spec 1

Elite DNA Behavioral Health

<div>
 <strong>
  Company Overview
  <br/>
  <br/>
 </strong>
 Elite DNA Behavioral Health is dedicated to providing comprehensive behavioral and mental health services tailored to meet the diverse needs of our community. Our team of professionals is committed to delivering accessible, high-quality care through innovative treatment programs and supportive services.
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Elite DNA Behavioral Health is seeking a dependable, service-oriented Tier 1 Help Desk Support professional to join our IT team. This position is responsible for providing frontline technical support to staff across our Fort Myers offices and multiple locations throughout the organization.
 <br/>
 <br/>
 This role is a strong fit for someone who enjoys helping people, communicates well, stays organized, and can handle a steady flow of day-to-day support needs with professionalism and follow-through. The ideal candidate is comfortable supporting end users with common IT issues involving Windows computers, Microsoft 365, printers, passwords, and remote support tools.
 <br/>
 <br/>
 <strong>
  Primary Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide hands-on desk-side support for staff at our Fort Myers locations.
  </li>
  <li>
   Provide phone and remote technical support to users across 30+ office locations.
  </li>
  <li>
   Monitor and manage incoming support tickets, including prioritization, follow-up, documentation, and resolution.
  </li>
  <li>
   Troubleshoot and resolve common end-user issues involving Windows workstations, printers, Microsoft 365 applications, login issues, and basic connectivity problems.
  </li>
  <li>
   Assist users with password resets, account access issues, and adherence to security procedures.
  </li>
  <li>
   Install, configure, and troubleshoot printers, peripherals, and other standard office technology.
  </li>
  <li>
   Use remote support tools to assist staff in a timely and professional manner.
  </li>
  <li>
   Communicate clearly with users regarding issue status, next steps, and expected resolution timelines.
  </li>
  <li>
   Escalate issues appropriately to higher-level IT staff when needed, with complete troubleshooting notes and supporting details.
  </li>
  <li>
   Document incidents, actions taken, and resolutions thoroughly within the ticketing system.
  </li>
  <li>
   Provide basic end-user guidance and training to promote good technology habits and reduce repeat issues.
  </li>
  <li>
   Assist with basic workstation setup, user onboarding support, equipment deployment, and other IT operational tasks as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent required; Associate degree in Information Technology, Computer Science, or related field preferred.
  </li>
  <li>
   1&ndash;2 years of help desk, desktop support, or general IT support experience preferred.
  </li>
  <li>
   Working knowledge of Windows operating systems and standard desktop troubleshooting.
  </li>
  <li>
   Experience supporting printers, user accounts, and common office hardware/software issues.
  </li>
  <li>
   Familiarity with Microsoft 365 applications such as Outlook, Teams, and OneDrive.
  </li>
  <li>
   Familiarity with ticketing systems and remote support tools.
  </li>
  <li>
   Strong troubleshooting skills with the ability to use logic, judgment, and attention to detail.
  </li>
  <li>
   Strong verbal and written communication skills.
  </li>
  <li>
   Ability to manage multiple tasks, stay organized, and maintain a high level of follow-through.
  </li>
  <li>
   Ability to work professionally with staff in a fast-paced healthcare office environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience supporting users in a multi-site organization.
  </li>
  <li>
   Exposure to Active Directory and Microsoft 365 user administration.
  </li>
  <li>
   Experience with basic computer deployment, imaging, or workstation preparation.
  </li>
  <li>
   Experience working in an environment where professionalism, confidentiality, and responsiveness are essential.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Success in This Role Looks Like
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support tickets are handled promptly, professionally, and thoroughly.
  </li>
  <li>
   End users feel supported, informed, and respected.
  </li>
  <li>
   Issues are documented clearly and escalated appropriately when needed.
  </li>
  <li>
   Workstations, printers, and user access issues are resolved efficiently with minimal disruption to office operations.
  </li>
  <li>
   The technician contributes positively to the consistency and reliability of IT support across the organization.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   401(k) matching
  </li>
  <li>
   Dental insurance
  </li>
  <li>
   Employee assistance program
  </li>
  <li>
   Health insurance
  </li>
  <li>
   Health savings account
  </li>
  <li>
   Life insurance
  </li>
  <li>
   Paid time off
  </li>
  <li>
   Referral program
  </li>
  <li>
   Vision insurance
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Pay:
 </strong>
 $21.00 &ndash; $22.00 per hour
</div>


IT Help Desk Support

Sync1 Systems

<div><p><b>JOB SUMMARY</b><br>
Are you ready for a rewarding job that utilizes your problem-solving skills in a challenging and fast-paced environment? We are seeking a motivated Help Desk Support I professional to join our dedicated team and provide exceptional customer service. The Loan Origination System (LOS) Software Support Level 1 is responsible for providing initial technical support to end-users on LOS software applications. This role involves troubleshooting common issues, resolving user inquiries, applying software updates after hours, and escalating complex problems to higher-level support teams. The ideal candidate possesses strong problem-solving skills, excellent communication abilities, and a basic understanding of loan origination processes.</p><p></p><p><b><br>
JOB RESPONSIBILITIES</b></p>
<ul>
<li>Respond to telephone, email, and online requests for software technical support.</li>
<li>Research and resolve technical problems of moderate complexity.</li>
<li>Document, track, and monitor problems using applicable systems and tools.</li>
<li>Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.</li>
<li>Install software updates to meet client needs, which requires after-hours availability.</li>
<li>Maintain detailed records in the ticketing system of daily interactions with customers, reported issues, and completed solutions.</li>
<li>Increase personal technical and lending knowledge through internal and external resources.</li>
<li>Create documentation and procedures to assist clients and internal resources.</li>
<li>Collaborate with technical staff and clients to establish goals and objectives for system improvements.</li></ul><br>
<p></p>
<p><b>
JOB SKILLS</b></p><p></p><p><b><br>
Required:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in a technical field OR equivalent experience.</li>
<li>3+ years of help desk or technical support experience.</li>
<li>Basic understanding of loan origination processes and terminology.</li>
<li>Self-starter with the ability to quickly learn with minimal supervision.</li>
<li>Strong troubleshooting and analytical skills</li>
<li>Strong communication skills.</li>
<li>Ability to stay calm and professional in all circumstances.</li>
<li>Ability to quickly identify problems, form solutions, and execute troubleshooting procedures.</li></ul><br>
<p></p>
<p><b>
Preferred:</b></p>
<ul>
<li>General knowledge of lending practices.</li>
<li>Experience in FinTech or lending industry.</li>
<li>Familiarity with the Azure Cloud Platform.</li>
<li>Basic SQL knowledge.</li>
<li>Experience using the ZenDesk support ticket platform.</li></ul><br>
<p><br>
<b>Benefits Include:</b></p>
<ul>
<li>401(k) with company match</li>
<li>Medical, Dental, Vision</li>
<li>FSA/DCA</li>
<li>Life Insurance</li>
<li>Short &amp; Long-Term Disability</li>
<li>Generous PTO + Paid Holidays</li></ul><br>
<p></p>
<p><b>
Job Type:</b> Full-time</p>
<p>
 <b>Salary: </b>Commensurate with experience</p>
<p>
 <b>Location:</b> Remote, hybrid, or in-office options available. Company is based in Austin, Texas.</p>
<p>
 <b>Must be legally authorized to work in the U.S. without sponsorship.</b></p></div>

Help Desk Support I

TADA

<p><b>Our Company</b></p><p>TADA brings together data from across your ecosystem, provides end-to-end visibility, and delivers actionable insights. We deliver powerful applications and tools for collaboration and orchestration for supply chain, procurement, production, and logistics. We power complex supply chains from small companies to Fortune 500 companies in discrete manufacturing, CPG, retail, healthcare providers, equipment dealers and distributors.</p><p>Our revolutionary platform with groundbreaking Digital Duplicate technology connects people, products, and processes to provide collaboration, orchestration, and visibility across your entire enterprise ecosystem.</p><p>With our platform, we can unleash the magic of Data at supersonic speeds. Our unique Data Fabric and persona-based command centers connect data silos to increase revenue and drive efficiency.</p><p>For more information about TADA, please visit: tadanow.com.</p><p><b>Position Summary</b></p><p>We are seeking a reliable and service-oriented Help Desk Support Technician to provide day-to-day help desk support and assist with basic IT operations. This role is primarily focused on supporting end users, troubleshooting technical issues, and ensuring a smooth technology experience across the organization.</p><p>The ideal candidate is hands-on, responsive, and proactive, with a strong customer-service mindset and the ability to resolve issues efficiently.</p><p><b>Key Responsibilities</b></p><ul><li>Provide first-level help desk support for hardware, software, and basic network issues</li><li>Troubleshoot and resolve user issues in a timely and professional manner</li><li>Set up, configure, and deploy desktops, laptops, and user workstations</li><li>Assist with onboarding/offboarding (device setup, account access, etc.)</li><li>Support conference room and AV technology (Teams, Zoom, displays, audio)</li><li>Maintain and organize IT equipment, inventory, and storage areas</li><li>Document issues, resolutions, and procedures</li><li>Escalate complex technical issues when necessary</li><li>Proactively identify and address recurring technical problems</li><li>Assist with general IT operations and support tasks as needed</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>1+ years of experience in IT support, help desk, or desktop support (or equivalent hands-on experience)</li><li>Strong troubleshooting and problem-solving skills</li><li>Familiarity with Windows environments and common business applications</li><li>Basic understanding of networks, printers, and peripherals</li><li>Strong communication skills with a customer-first mindset</li><li>Ability to prioritize and manage multiple requests</li><li>Highly organized with strong attention to detail</li><li>Ability to work independently and as part of a team</li><li>Physically able to lift and move equipment (up to 50 lbs)</li></ul><p><b>Work Style &amp; Expectations</b></p><ul><li>Hands-on, responsive, service-oriented, and team focused</li><li>Comfortable in a fast-paced, support-driven environment</li><li>Proactive and dependable with strong follow-through</li><li>Willing to assist with both technical and operational tasks</li></ul><p>TADA is an equal opportunity employer committed to diversity and inclusion. We welcome and encourage applications from qualified individuals of all backgrounds.</p><p>Pay: $15.00 - $19.00 per hour</p><p>Benefits:</p><ul><li>Paid time off</li></ul><p>Experience:</p><ul><li>Help Desk or Computer Hardware/Software Troubleshooting: 1 year (Preferred)</li></ul><p>Location:</p><ul><li>Peoria, IL 61602 (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>Peoria, IL 61602 (Required)</li></ul><p>Work Location: In person</p>

Help Desk Support Technician

Tidewater Community College

<div><div><div><ul><li>https://jobs.vccs.edu/postings/94481
</li></ul></div><div><ul><li>Norfolk, Virginia, United States
</li></ul></div><div><ul><li>HELP DESK (TC295)
</li></ul></div><div><ul><li>Tidewater Community College</li></ul></div></div><p></p><div><br>
</div><div><p><b>Title: </b>Help Desk Support Technician</p><p><b>
Agency: </b>Tidewater Community College</p><p><b>
Location: </b>Norfolk - 710</p><p><b>
FLSA: </b>Nonexempt</p><p><b>
Hiring Range: </b>$44,192 - $50,000, commensurate w/ experience</p><p><b>
Full Time or Part Time: </b>Full Time</p><p>
Additional Detail</p><div><b><br>
Job Description:</b><div><br>
<br>
Tidewater Community College has served South Hampton Roads &ndash; both students and employers &ndash; for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in 2024-2025, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC. TCC&rsquo;s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.<br>
<br>
Provides first level Help Desk support for the Office of Information Systems on the first shift, Monday - Friday (8:30AM to 5:00PM) with occasional Saturday support. Support services include, but are not limited to, providing first tier IT support to resolve technical issues efficiently for both local and remote users. Offer support for desktop, mobile, and cloud-based technology and systems to students, faculty, and staff. Enter trouble tickets into the Help Desk ticketing system and route advanced support requests to appropriate divisions. Monitors system logs for errors and determines when to escalate error conditions. Controls execution of batch jobs.</div>
</div><b>Minimum Qualifications:</b><br>
<ul>
<li>Knowledge of LAN, WAN, and wireless configuration, including protocols such as TCP/IP.</li>
<li>Demonstrated ability to troubleshoot Mac and PC computers, their operating systems (Windows 10 &amp; MacOS), and their respective applications, including but not limited to Microsoft Office (2019 &amp; Office 365), web browsers, electronic mail, and other software.</li>
<li>Demonstrated ability to setup and support mobile devices, iOS and Android.</li>
<li>Ability to communicate effectively at a technical and end-user level both orally and in writing.</li>
<li>Ability to work without direct supervision or with a team.</li>
<li>Ability to handle multiple basic tasks at one time and solve routine problems with limited assistance.</li>
<li>Ability to communicate effectively and work with diverse groups of people.</li>
<li>Ability to assist in the development and maintenance of a procedural manual specific to the college's operation and support of computer and telecommunications operations.</li>
<li>Ability to follow directions and to work in tense situations.</li>
<li>A+ Certification or equivalent</li>
</ul><b>Additional Considerations:</b><br>
<ul><li>
Previous experience in an IT support role</li></ul></div></div>

Virginia Community College System

<div><div><div>Posting Summary
</div><p></p><div><div><div><div><b>Working Title</b></div> <div>Help Desk Support Technician</div>
</div><br>
<div><div><b>Role Title</b></div> <div>Info Technology Specialist I</div>
</div><br>
<div><div><b>Role Code</b></div> <div>39111-SW</div>
</div><br>
<div><div><b>FLSA</b></div> <div>Nonexempt</div>
</div><br>
<div><div><b>Pay Band</b></div> <div>04</div>
</div><br>
<div><div><b>Position Number</b></div> <div>29500206</div>
</div><br>
<div><div><b>Agency</b></div> <div>Tidewater Community College</div>
</div><br>
<div><div><b>Division</b></div> <div>Tidewater Community College (Div)</div>
</div><br>
<div><div><b>Work Location</b></div> <div>Norfolk - 710</div>
</div><br>
<div><div><b>Hiring Range</b></div> <div>$44,192 - $50,000, commensurate w/ experience</div>
</div><br>
<div><div><b>Emergency/Essential Personnel</b></div> <div>Yes</div>
</div><br>
<div><div><b>EEO Category</b></div> <div>C-Technician</div>
</div><br>
<div><div><b>Full Time or Part Time</b></div> <div>Full Time</div>
</div><br>
<div><div><b>Does this position have telework options? -Telework options are subject to change based on business needs-</b></div> <div>No</div>
</div><br>
<div><div><b>Does this position have a bilingual or multilingual skill requirement or preference?</b></div> <div>No</div>
</div><br>
<div><div><b>Work Schedule</b></div>
<div>8:30 AM &ndash; 5:00 PM, Monday &ndash; Friday with some evenings and Saturdays as required.</div>
</div><br>
<div><div><b>Sensitive Position</b></div> <div>No</div>
</div><br>
<div><div><b>Job Description</b></div><br>
<p></p><div><br>
Tidewater Community College has served South Hampton Roads &ndash; both students and employers &ndash; for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in 2024-2025, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC. TCC&rsquo;s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.<br>
<br>
Provides first level Help Desk support for the Office of Information Systems on the first shift, Monday &ndash; Friday (8:30AM to 5:00PM) with occasional Saturday support. Support services include, but are not limited to, providing first tier IT support to resolve technical issues efficiently for both local and remote users. Offer support for desktop, mobile, and cloud-based technology and systems to students, faculty, and staff. Enter trouble tickets into the Help Desk ticketing system and route advanced support requests to appropriate divisions. Monitors system logs for errors and determines when to escalate error conditions. Controls execution of batch jobs.</div>
</div><br>
<div><div><b>Special Assignments</b></div>
<p>May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.</p><br>
</div><br>
<div><div><b>KSA's/Required Qualifications</b></div>
<ul><li>Knowledge of LAN, WAN, and wireless configuration, including protocols such as TCP/IP.</li>
<li>Demonstrated ability to troubleshoot Mac and PC computers, their operating systems (Windows 10 &amp; MacOS), and their respective applications, including but not limited to Microsoft Office (2019 &amp; Office 365), web browsers, electronic mail, and other software.</li>
<li>Demonstrated ability to setup and support mobile devices, iOS and Android.</li>
<li>Ability to communicate effectively at a technical and end-user level both orally and in writing.</li>
<li>Ability to work without direct supervision or with a team.</li>
<li>Ability to handle multiple basic tasks at one time and solve routine problems with limited assistance.</li>
<li>Ability to communicate effectively and work with diverse groups of people.</li>
<li>Ability to assist in the development and maintenance of a procedural manual specific to the college&rsquo;s operation and support of computer and telecommunications operations.</li>
<li>Ability to follow directions and to work in tense situations.</li>
<li>A+ Certification or equivalent</li>
</ul>
</div><br>
<div><div><b>Additional Considerations</b></div>
<ul><li>Previous experience in an IT support role</li></ul>
</div><br>
<div><div><b>Operation of a State Vehicle</b></div> <div>No</div>
</div><br>
<div><div><b>Supervises Employees</b></div> <div>No</div>
</div><br>
<div><div><b>Required Travel</b></div>
<div>N/A</div>
</div><br>
</div></div></div><div><div>Posting Detail Information
</div><p></p><div><div><div><div><b>Posting Number</b></div> <div>CLS_4361P</div>
</div><br>
<div><div><b>Recruitment Type</b></div> <div>General Public - G</div>
</div><br>
<div><div><b>Number of Vacancies</b></div> <div>1</div>
</div><br>
<div><div><b>Position End Date (if temporary)</b></div>
</div><br>
<div></div><div><div><b>Job Open Date</b></div> <div>03/19/2026</div>
</div><br>
<div><div><b>Job Close Date</b></div> <div>03/30/2026</div>
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<div><div><b>Open Until Filled</b></div>
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<div></div><div><div><b>Agency Website</b></div> <div>tcc.edu</div>
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<div><div><b>Contact Name</b></div>
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<div></div><div><div><b>Email</b></div>
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<div></div><div><div><b>Phone Number</b></div>
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<div></div><div><div><b>Special Instructions to Applicants</b></div>
<div>In support of the Commonwealth&rsquo;s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth&rsquo;s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging &amp; Rehabilitative Services (DARS), or the Department for the Blind &amp; Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:</div>
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<div><div><b>Additional Information</b></div>
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<div></div><div><div><b>Background Check Statement Disclaimer</b></div>
<p>The selected candidate&rsquo;s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth&rsquo;s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/</p><br>
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<div><div><b>EEO Statement</b></div>
<div>The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.</div>
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<div><div><b>ADA Statement</b></div>
<div>The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.</div>
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<div><div><b>E-Verify Statement</b></div>
<p>VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.</p></div></div></div></div></div><div></div>

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