help desk support

POSTNET

<div><div><div>Responsive recruiter
</div></div><div><div>Benefits:</div>
<ul><li>401(k)</li>
<li>401(k) matching</li>
<li>Bonus based on performance</li>
<li>Company parties</li>
<li>Competitive salary</li>
<li>Dental insurance</li>
<li>Flexible schedule</li>
<li>Free food &amp; snacks</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Parental leave</li>
<li>Training &amp; development</li>
<li>Vision insurance</li>
<li>Wellness resources</li>
</ul></div><div><div>Remote Flexible = WFH Monday and Friday, In office Tuesday, Wednesday, and Thursday</div><div>
 
About Fortidia
</div><div>Fortidia is a global commerce enabler for SMBs and consumers thanks to its platform including brands providing e-commerce, fulfillment, shipping, marketing and print solutions: PrestaShop, Mail Boxes Etc. (outside the U.S. and Canada.), PostNet, PACK &amp; SEND, World Options, AlphaGraphics, Multicopy, Print Speak, GEL Proximity and Spedingo. In 2023, the combination of its physical platform - including 3,200 Business Solutions Centers in 60 countries with 14,000 associates - with its PrestaShop e-commerce platform served 1.1 mln business customers worldwide generating &euro;1.4 bln (US$1.5 bln) of System-wide Gross Revenue and &euro;22 bln (US$23.8 bln) of Gross Merchandise Value.</div><div>
 
Join Our Team!</div><div>
While our plans and goals continue to grow, so too does our corporate team! We are eagerly looking for a Help Desk Support Specialist to join us fulltime in Lakewood, Colorado. 
</div><div>Reporting to our Director of Support, the Help Desk Support Specialist is primarily responsible for the investigation, resolution, or facilitation of software and hardware problems for HQ, franchisees, and field-based teammates, and other related activities in support of the AlphaGraphics and PostNet brands. 
</div><div>What We Expect of You</div><ul>
<li>Answer, evaluate, and prioritize incoming telephone, Portal, chat, and e-mail requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies</li>
<li>Interview user to collect information about problem and leads user through diagnostic procedures to determine source of error</li>
<li>Establish yourself as a subject matter expert in our print and order management software and provide an escalated level of support to our centers</li>
<li>Determine root cause of issues.</li>
<li>Escalate to development teams and vendors as needed.</li>
<li>Perform incident recognition, research, isolation, resolution and follow-up for routine user problems</li>
<li>Log and maintain all documentation in tickets for calls, voice mails, chats, emails, and walk ups using IT Service Management system</li>
<li>Make recommendations to reduce call volume and improve related processes and procedures</li>
<li>Document incidents and consult with outsourced programmers to explain software errors to recommend changes to programs</li>
<li>As our subject matter expert, collaborate with vendors on enhancements and identify opportunities for improvements to their software that further advance our use of the platform</li>
<li>Tests software and hardware to perform user acceptance testing and if results meet user requirements</li>
<li>Writes or revises user Knowledge Base articles as needed&rsquo;</li>
<li>Provide Tier 2 support as appropriate</li>
<li>Installs desktop/laptop computers for corporate staff and sets up software, and peripheral equipment</li>
<li>Other related duties may be assigned</li>
</ul><div>What You Bring to the Table 
</div><ul><li>Print Shop, retail shipping or business center experience preferred</li>
<li>Help desk experience and proficiency</li>
<li>Positive can-do attitude; flexibility, adaptability, and business acumen</li>
<li>Strong attention to detail and ability to work under tight deadlines</li>
<li>Strong numeracy and problem-solving skills</li>
<li>Technical ability to troubleshoot software and hardware. Network equipment experience a plus</li>
<li>Self-motivate desire to complete projects by deadline</li>
<li>Able to work in a fast-paced environment while delivering result and meeting deadlines</li>
</ul><div>What You Can Expect of Us 
</div><ul><li>Hard work, collaboration, humanity, fun, and laughter. We are a small, passionate, driven, and highly collaborative team that is fully invested in the success of our company, and value contributions from each team member</li>
<li>A commitment to professional development and support of your individual growth</li>
<li>An opportunity to make a deep impact and fully contribute to the growth of our organization</li>
<li>Highly competitive compensation package including Medical, Dental, Vision, PTO, 401(k) Match, Life Insurance, Short-term and Long-Term Disability, Pet Insurance, Identity Theft Protection, and a completely free Employee Assistance Program</li>
Flexible start times and &frac12; day Fridays during the Summer and Winter months! 
<li>
</li></ul><div>U.S. Business Holdings, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability, age, or veteran status.</div>
</div>
Flexible work from home options available.
<div>Compensation: $25.00 - $27.00 per hour
</div><div>We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 
</div> 
 
 
<div>At PostNet and AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team! 

<h2 class="jobSectionHeader">
We invite EVERYONE to apply!</h2></div> 

<div><ul><li>PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.</li></ul></div></div>

Help Desk Support Specialist

Centre Technologies

<div>We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician! 
Our Company Culture: 
Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. 
Centre Company Benefits:<ul><li>
Hybrid Work Options, Paid Time Off, and Paid Holidays</li><li>
Medical, Dental, Vision, and 401(k) with employer match contributions</li><li>
Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally</li></ul> 

Position Summary 
The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned. 
Essential Duties and Responsibilities 
<ul><li>
Problem management and escalation of issues in a timely manner</li><li>
Prioritization of tasks and meeting of deadlines, excellent time management skills</li><li>
Excellent troubleshooting and assessment skills</li><li>
Excellent written/verbal communication skills</li><li>
Must be a team player with outstanding customer service skills</li><li>
Entry of time sheets, expense reports and documentation on or before deadline</li><li>
Keep up-to-date on market trends, theory and new ways of doing things; embrace change</li><li>
Assist with change-management activities</li><li>
Prepare and deliver complete and concise documentation for all projects</li><li>
Present progress reports to immediate supervisor and or Project Manager (if so assigned)</li><li>
Help turn business problems into technical solutions</li><li>
Manage deployment of equipment in compliance with established technology policies.</li><li>
Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues.</li></ul>
Education/Experience/Certifications<ul><li>
2+ years experience in IT related study or field.</li><li>
Must possess basic knowledge and experience with:</li><li>
Windows 7/8/10</li><li>
Microsoft Office suite</li><li>
Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.)</li><li>
Understanding of basic network concepts</li><li>
Understanding of application, desktop, and server virtualization</li><li>
Understanding of Desktop Deployment / Imaging</li><li>
Bachelor&rsquo;s Degree a plus</li></ul>
Desired Experience/Certifications<ul><li>
Certifications<ul><li>
CompTIA A+ Certification a plus</li><li>
MDAA, MCSA</li></ul></li><li>
Windows Server 2008/ 2012/ 2016</li><li>
Microsoft Office 365 Admin portal</li><li>
Understanding of File Permissions (NTFS &amp; Sharing)</li><li>
High School Degree required</li><li>
Associate's Degree or higher preferred</li></ul>
Work Environment and Physical Demands<ul><li>
Work primarily in a climate-controlled environment with minimal safety/health hazard potential.</li><li>
Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required</li><li>
Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role.</li><li>
The noise level in the work environment is moderate.</li><li>
Frequent local travel required</li></ul>
zAw1wR0QxR</div>

Tier 1, IT Help Desk Support

BlackStone eIT

At BlackStone eIT, we are seeking a skilled Help Desk professional to join our dynamic team. The ideal candidate will provide excellent technical support to our clients and internal users, ensuring timely resolution of issues while delivering superior customer service. As a Help Desk team member, you will play a key role in enhancing the operational efficiency of our technology systems. Key Responsibilities <ul> <li>Respond to IT support requests via phone, email, or ticketing system in a timely manner.</li> <li>Diagnose and troubleshoot hardware and software issues; provide solutions or escalate as necessary.</li> <li>Document and track support issues, solutions, and user interactions in the help desk system.</li> <li>Assist in setting up and configuring new equipment for users.</li> <li>Provide guidance and training to users on software and tools.</li> <li>Monitor and manage support ticket backlog to ensure issues are resolved quickly.</li> <li>Stay informed on industry trends and emerging technologies to provide the best support possible.</li> <li>ser Support: Responding to user queries and issues, either via phone, video call, email, chat, or in-person.</li> <li> </li> <li>Troubleshooting: Diagnosing and resolving technical issues, which can range from simple password resets to more</li> <li> </li> <li>complex problems with network connectivity or software functionality.</li> <li> </li> <li>Hardware and Software Maintenance: Installing, configuring, and updating hardware and software, and ensuring they are functioning correctly.</li> <li> </li> <li>Documentation: Keeping records of issues and resolutions, maintaining IT inventory and documentation of processes and systems.</li> <li> </li> <li>Escalation of Issues: Recognizing when a problem needs to be escalated to a higher-level technical team or management.</li> <li> </li> <li>User Training and Guidance: Educating users on how to use various IT resources and software applications effectively.</li> <li> </li> <li>Ensuring Compliance: Making sure that IT practices adhere to organizational policies and industry standards, including security protocols.</li> <li> </li> </ul>

Help Desk

Egypt Education Platform

<div>EEP - Prime National Schools is seeking a knowledgeable and proactive IT Help Desk to join our technical support team. This role is essential in ensuring that our staff and students receive the highest level of IT support, contributing to a seamless educational experience.
Key Responsibilities:<ul>
<li>
Provide day-to-day technical support to all employees and students regarding hardware, software, and network issues.</li>
<li>Manage incidents and service requests in the help desk ticketing system, ensuring timely resolution and excellent customer service.</li>
<li>Assist with the installation, configuration, and maintenance of IT equipment, including computers, printers, and network devices.</li>
<li>Troubleshoot problems over the phone, via remote support tools, and in person.</li>
<li>Document and maintain accurate records of issues, solutions, and upgrades in the help desk system.</li>
<li>Participate in the onboarding of new staff and students by providing training on IT tools and systems.</li>
<li>Collaborate with the IT team to identify and implement improvements in technology and processes.</li>
<li>Monitor and report on IT inventory and recommend necessary equipment purchases or upgrades.</li>
</ul>
Requirements<ul>
<li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>Proven experience in an IT Help Desk or support role is preferred.</li>
<li>Strong understanding of computer systems, mobile devices, and other tech products.</li>
<li>Excellent troubleshooting skills and the ability to work under pressure to meet deadlines.</li>
<li>Exceptional communication skills in both Arabic and English; ability to convey technical information to non-technical users.</li>
<li>Strong customer service orientation with a desire to help others.</li>
<li>Ability to work independently and collaboratively in a fast-paced environment.</li>
<li>Willingness to learn and adapt to new technologies and processes.</li>
</ul>
Safeguarding Statement: The safety and welfare of our students are paramount. All appointments are subject to thorough background checks and reference verification.
Benefits<ul>
<li>
High table of Medical Coverage within Egyptian Network.</li>
<li>Transportation Provided &ldquo;School Bus&rdquo;</li>
<li>Tuition Discount 20%.</li>
<li>Great and encouraging work environment.</li>
<li>Monthly Rewarding System.</li>
<li>Yearly Increase up to 20% &ldquo;based on achieving KPIs&rdquo;</li>
<li>Regular Workshops &amp; Professional development.</li></ul></div>

IT Help Desk

DigiSay

<div>
 The Big Picture
 
 
 DigiSay Group is a media tech company that started in 2010 focusing initially on creator services including content management and distribution. Today DigiSay acts as a media group with subsidiaries providing end to end services around the content life-cycle from inception to monetization. DigiSay aims to focus on the media sector from a technology, production, and venture building perspective.
 
 
 Job Role
 
 
 The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Service Desk Support Technician is to provide first line support for all staff at the company. The Service Desk Support Technician is responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved. Service Desk staff work in a dynamic, fast-paced environment which provides services over the phone, through email, phone, in person and self-service.
 
 
 Main
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide first-line support to users in the operation and troubleshooting of hardware, including printers, scanners, laptops, and other external devices.
 </li>
 <li>
 Diagnose and resolve software and hardware incidents, including operating systems (Windows and macOS) and a wide range of software applications.
 </li>
 <li>
 Support IT suite operations by creating and maintaining instructional materials (printed and online) to help users become more self-sufficient and reduce support calls.
 </li>
 <li>
 Deliver inductions and basic training sessions on IT facilities and services for new staff or users as required.
 </li>
 <li>
 Conduct &ldquo;laptop clinics&rdquo; to assist staff with device setup, maintenance, and troubleshooting.
 </li>
 <li>
 Respond promptly to logged IT incidents, ensuring accurate documentation and timely updates to users.
 </li>
 <li>
 Take ownership of issues by performing problem analysis and implementing temporary or permanent fixes to restore service as quickly as possible.
 </li>
 <li>
 Escalate unresolved incidents to higher-level technical teams when necessary, while maintaining communication with the user until resolution.
 </li>
 <li>
 Assist in maintaining the IT asset inventory and ensuring compliance with IT policies and procedures.
 
 
 </li>
 </ul>
 
 Qualifications And Skills
 
 
 
 <ul>
 <li>
 Basic understanding of computer hardware, operating systems (Windows and macOS), and common office software (Microsoft 365, Google Workspace, etc.).
 </li>
 <li>
 Strong problem-solving and analytical skills.
 </li>
 <li>
 Excellent communication and interpersonal abilities.
 </li>
 <li>
 Customer-service oriented with attention to detail and patience when handling user issues.
 </li>
 <li>
 Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any field, preferably in Information Technology or related studies.
 </li>
 <li>
 1-3 years of Experience in relevant field.
 </li>
 <li>
 Very good self learning and problem solving skills.
 </li>
 <li>
 Excellent Knowledge of (Installing Hardware / Software, Troubleshoot).
 </li>
 </ul>
</div>

Affordable Interior Systems

<div>Job Title: Sr. Help Desk Technician
Department: IT
Reports to: Network &amp; Systems Manager
Salary Grade: Salary Exempt
Overview: The Senior Help Desk Support Technician&rsquo;s role is to support and maintain AIS&rsquo;s computer systems, desktops, peripherals, cell phones, etc. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and software while ensuring optimal system performance. This person will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required. Responsibilities also includes maintaining software license inventory for all equipment. Will also be the primary point of contact for support of our remote sales force. We are looking with someone with a lot of energy and strong work ethic. Must have your own vehicle for supporting our multi building environment. This ideal candidate is highly accountable, self-directed, extremely organized and detail oriented.
ESSENTIAL DUTIES AND RESPONSIBILITIES<ul><li>
Software installation and troubleshooting.</li><li>
Set up workstations with computers and necessary peripheral devices (routers, printers etc.)</li><li>
Provide orientation and guidance to users on how to operate new software and computer equipment</li><li>
Provide Tier I/Tier II support for all desktops, laptops, tablets, printers, and other computing equipment.</li><li>
Assign and troubleshoot cellphone issues (iPhones)</li><li>
Be willing to take ownership of an issue, seeing it through from beginning to end</li><li>
Assist with junior level network administration</li><li>
Help with monthly security patching of desktop and servers</li><li>
This position commonly requires additional hours beyond the standard work day to meet project deadlines and assist the Sales &amp; Marketing team with requests at any time of day.</li></ul>
KNOWLEDGE, SKILLS &amp; ABILITIES:
<ul><li>Excellent problem-solving and communication skills</li><li>
Experience with Windows operating systems, Microsoft Office, and Active Directory</li><li>
Ability to provide step-by-step technical help, both written and verbal</li><li>
Basic knowledge of networking (TCP/IP, VLANs, DNS, DHCP)</li><li>
Basic knowledge of wireless networks</li><li>
Experience providing support via remote tools</li><li>
Associates Degree or equivalent experience</li><li>
Self-motivated with the ability to work autonomously as well as collaboratively</li><li>
Meticulous attention to detail, strong project management, and excellent time management skills</li><li>
Ability to maintain a positive and professional attitude in a fast-paced environment</li><li>
Contact AIS Human Resources for more information at hrdept@ais-inc.com
</li></ul>Who We Are
AIS is a leading manufacturer of commercial office furniture and seating. 
Our growth and success is astounding, and it's all the result of thinking about office furniture differently. 
We're proof office furniture can have charisma. We are a company built on ingenuity. We've truly shaken up the office furniture industry with our ability to manufacture high-end systems and seating utilizing award-winning processes and product designs at an attractive price point. We bring charisma to the office furniture market. We believe office furniture can be fun; it doesn't have to be so serious. Very simply, we are a group of people who love what we do and this energy is infectious. It translates into award-winning products and manufacturing, marketing ingenuity, happy clients and overall - success.
Vibrant, Unique, Reliable, Committed, Ingenuity, Excellence, Passionate - That's AIS.
At AIS, we have a strong set of values that guide our business and help us align with our customers.
We listen to our Customers. We rely on our Employees. We honor Integrity. We embrace Continuous Learning. We lead with Design. We create Value. We work to make the World better.
EEO/AA Statement
As an EEO/AA employer, AIS will not discriminate in its employment practices due to an applicant's race, color, sex, pregnancy, national origin, ancestry, citizenship, sexual orientation, gender identity or expression, protected genetic information, age, disability, marital status, veteran status, religion, height, weight, other protected group status, or any other basis protected by the laws where we employ people.
This organization participates in E-Verify Employment Eligibility Verification.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.</div>

Senior Help Desk Technician

ESAT

Job Responsibilities&middot; Act as the first point of contact for internal or external users experiencing issues with the ERP system (e.g., SAP, Oracle, Microsoft Dynamics, NetSuite).&middot; Respond to inquiries via email, phone, or support ticket systems regarding system navigation, data entry, and module usage.&middot; Provide guidance and basic troubleshooting for functional modules (e.g., finance, inventory, sales, HR, procurement).&middot; Log and categorize support requests accurately in a ticketing system.&middot; Troubleshoot and resolve common ERP issues or escalate to higher-level technical teams when necessary.&middot; Follow up with users to ensure issues are resolved to satisfaction.&middot; Maintain clear records of user issues, resolutions, and system changes.&middot; Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information.&middot; Adhering to the company&rsquo;s policies and procedures at all times when assisting clients.&middot; Assist in developing and updating ERP help guides, FAQs, and internal documentation.&middot; Support training sessions or onboarding for new ERP users.&middot; Assist in the creation of training materials and user manuals.&middot; Collaborate with ERP consultants, business analysts, and IT support teams to report bugs, suggest improvements, and implement updates.&middot; Provide user feedback to ERP project teams to improve system performance and usability.Job Requirements:&middot; Bachelor&rsquo;s degree in Business Administration, Information Technology or any related field.&middot; Minimum of 3 years of experience in a customer service, IT help desk, or ERP support role.&middot; Basic understanding of ERP systems and business processes such as accounting, logistics, or HR.&middot; Strong communication and interpersonal skills.&middot; Proficient with Microsoft Office Suite and comfortable using support ticketing systems.&middot; Exposure to ERP systems like SAP, Oracle ERP, Microsoft Dynamics, NetSuite, Infor, or Odoo.&middot; Experience with remote desktop tools or support platforms (e.g., TeamViewer, Zendesk).&middot; Ability to learn ERP system functionality quickly and explain it clearly to users.&middot; Knowledge of common ERP modules and their workflows.&middot; Client-oriented mindset with patience and professionalism.&middot; Strong problem-solving and multitasking abilities.&middot; Willingness to learn new technologies and systems.&middot; Ability to work independently or as part of a team in a fast-paced environment.Job Type: Full-time

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