help desk support

Almo Corporation

<div>
 
 Position Summary
 
 
 
 Serve as first line helpdesk and network support on computer software applications and platforms and computer/phone hardware. Perform service restoration, troubleshoot problems and work to resolve daily operations issues in a complex, distributed computing environment. Responsible for all onsite components standard within a Windows PC environment (networking, imaging, application management). This is a senior level position and will be required to handle complex issues with minimal oversight.
 
 
 
 What You Will Do In This Role
 
 
 
 <ul>
 <li>
 Provide friendly and helpful customer service as a Tier 1 and Tier 2 level of helpdesk support to internal users requiring telephone support, remote support, or onsite support for corporate applications, IT hardware, end-user printing, connectivity, and other general helpdesk functions.
 </li>
 <li>
 Perform troubleshooting through diagnostic techniques and pertinent questions
 </li>
 <li>
 Identify, analyze, troubleshoot, and resolve problems with the aim of eliminating recurrences and reducing calls to the helpdesk
 </li>
 <li>
 Direct unresolved issues to the next level of support personnel
 </li>
 <li>
 Using the Ticketing System, log details of work performed, time, and resolution steps, immediately after each intervention
 </li>
 <li>
 Follow up with users to ensure full resolution of issues
 </li>
 <li>
 Deploy, install and manage computers and other devices in accordance with corporate standards
 </li>
 <li>
 Play a strategic role in the on-boarding program, ensure that users are up and running as soon as they join the team.
 </li>
 <li>
 Assist with monitoring and maintaining inventory of all hardware and software in use by the company
 </li>
 <li>
 Other related duties as required
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Previous experience as an IT Help Desk Technician or Field Technician
 </li>
 <li>
 A strong working knowledge of computer systems, hardware and software
 </li>
 <li>
 Basic understanding of networking principals
 </li>
 <li>
 Ability to diagnose and resolve technical issues
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Professional demeanor at all times
 </li>
 <li>
 Demonstrated organizational ability and follow-through
 </li>
 <li>
 Ability to work within a team setting while demonstrating self-sufficiency and independence
 </li>
 <li>
 Ability to work in a fast paced, dynamic environment
 </li>
 <li>
 Interest in learning new technologies and keeping current with those used in the environment supported
 
 
 </li>
 </ul>
 
 Great If You Have
 
 
 
 <ul>
 <li>
 Experience with Active Directory and Office 365
 </li>
 <li>
 Related certifications (ie. CompTIA A+, Microsoft)
 </li>
 <li>
 Related Post-Secondary Education or College degree
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What we look for in a candidate:
 
 
 
 <ul>
 <li>
 Associates Degree or higher; IT related is preferred OR equipment experience
 </li>
 <li>
 5+ years of experience
 </li>
 <li>
 Proficiency or knowledge of Microsoft Office Suite
 </li>
 <li>
 Sharp problem-solving skills utilizing cognitive thinking and intuition for diverse client base
 </li>
 <li>
 Ability to work well under pressure, prioritize, and meet established goals in a timely manner
 </li>
 <li>
 Strong written and verbal communication, time management, and record keeping skills
 </li>
 <li>
 Customer service orientation
 
 
 </li>
 </ul>
 Almo is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
</div>

Help Desk Support

Talentoma

<div>
 
 Job Title: Remote Help Desk Support
 
 
 
 
 
 
 Monthly Pay:
 
 $4,500 &ndash; $5,200
 
 
 
 
 
 
 Summary:
 
 
 
 The Remote Help Desk Support provides technical assistance and troubleshooting for users experiencing system issues.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Respond to support tickets
 </li>
 <li>
 Troubleshoot technical issues
 </li>
 <li>
 Provide user guidance
 </li>
 <li>
 Document solutions
 </li>
 <li>
 Escalate complex issues
 </li>
 <li>
 Maintain systems
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Help desk experience preferred
 </li>
 <li>
 Technical knowledge
 </li>
 <li>
 Problem-solving skills
 </li>
 <li>
 Communication skills
 </li>
 <li>
 Remote setup
 </li>
 </ul>
 
 
 
 
 
 Perks &amp; Benefits:
 
 
 <ul>
 <li>
 Monthly pay: $4,500&ndash;$5,200
 </li>
 <li>
 Remote IT support role
 </li>
 <li>
 Paid training
 </li>
 <li>
 Career growth
 </li>
 <li>
 Stable schedule
 </li>
 </ul>
 
 
</div>

Remote Help Desk Support

Litehouse Foods, Inc.

<div>Join Litehouse as a Help Desk Support I!
Sandpoint, ID | Full-Time | Early Career IT Support
https://www.litehousefoods.com/ 
Are you passionate about technology and helping others? Litehouse is looking for a Help Desk Support I to join our team and serve as a trusted first point of contact for IT-related issues. In this role, you'll provide technical support to employees across the company-troubleshooting hardware, software, and access issues with professionalism and a strong customer-service mindset.
Whether you're just starting out or growing your experience in IT, this is a great opportunity to work in a collaborative environment where your contributions make a real difference.<h3 class="jobSectionHeader"> 
What You'll Do</h3><ul><li> 
Provide technical support: Delivery timely end user support through ticketing systems. phone, email chat, remote tools and in-person
</li><li>Troubleshoot &amp; Resolve: Diagnose and resolve hardware, software and system configuration issues across all devices. Partner with IT Teams to resolve complex issues and deliver a positive customer-focused support experience
</li><li>Support Manufacturing Operations: Provide on-site and remote technical support for manufacturing environments to ensure production uptime
</li><li>Manage Tickets &amp; SLAs: Monitor service desk tickets, perform initial triage, escalate as needed, and meet established service level agreements
</li><li>Support employee onboarding: Set up computers and mobile devices, grant system access and provide basic technology training for new employees
</li><li>Install &amp; maintain systems: Perform hardware maintenance, lifecycle refreshes, software installations, updates and patching in compliance with standard
</li><li>Document &amp; Follow best practices: Maintain accurate documentation of issues, assets, and procedures while following IT and Security standards</li></ul><h3 class="jobSectionHeader"> 
What You Bring</h3><ul><li>
2+ years of experience in IT support or related field</li><li>
Associate's degree or equivalent combination of education and experience</li><li>
A+ Certification preferred (or equivalent experience)</li><li>
Solid troubleshooting and diagnostic skills</li><li>
Ability to communicate clearly and professionally with non-technical users</li><li>
Detail-oriented, organized, and able to work independently in a fast-paced setting</li><li>
Strong interpersonal skills and a positive, solution-focused attitude</li></ul><h3 class="jobSectionHeader"> 
Great People Deserve Great Benefits!</h3><ul><li>
401(k) with generous company match</li><li>
Medical, dental &amp; vision insurance</li><li>
Life insurance and disability coverage</li><li>
Paid time off and holidays</li><li>
Employee stock ownership plan (ESOP)</li><li>
Career development and internal promotion opportunities</li></ul> 
We're proud to be a 100% employee-owned company where everyone has a stake in our success. At Litehouse, your leadership drives real impact-for our products, our people, and our customers. Join a team where your contributions are seen, valued, and rewarded. 
We do not offer sponsorship 
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div>

Help Desk Support I

H2 Performance Consulting

<div>
 
 H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor's - E-Verify.
 
 
 
 H2 Performance Consulting (H2) is seeking a Helpdesk Specialist to join our new project supporting the White Sands Missile Range in White Sands, NM. This work will be performed 100% on-client.
 
 
 
 The Help Desk Support Specialist responsibilities will include:
 
 
 
 <ul>
 <li>
 Providing user management support for processing account create and change request forms, submitting and tracking account requests, troubleshooting individual account issues, account creation, account termination
 </li>
 <li>
 Recording, analyzing, and preparing required reports regarding problem resolution occurrences and trends
 </li>
 <li>
 Developing standard operating procedures and user self-help training aids (e.g. tips and tricks, frequently asked questions) for recurring problems
 </li>
 <li>
 Ensures the timely process through which problems are controlled
 </li>
 <li>
 Problem recognition, research, isolation, resolution, and follow-up steps
 </li>
 <li>
 Supports end users on a variety of issues
 </li>
 <li>
 Identifies, researches, and resolves technical problems
 </li>
 <li>
 Responds to telephone calls, email, and personnel requests for technical support
 </li>
 <li>
 Documents, tracks, and monitors the problem to ensure a timely resolution
 </li>
 <li>
 Follows an ITIL process to resolve incidents from beginning to end and has a very mature customer service outlook
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Required Qualifications:
 
 
 
 
 Direct Relative Experience Required
 
 
 
 <ul>
 <li>
 Junior Level: 1-2 Years
 </li>
 <li>
 Intermediate: 3-5 Years
 </li>
 <li>
 Senior Level: 5+ Years
 
 
 </li>
 </ul>
 High School Diploma, or related discipline
 
 
 Certifications (Must possess one of the following):
 
 
 <ul>
 <li>
 CompTIA A+ CE
 </li>
 <li>
 CompTIA Network + CE
 </li>
 <li>
 Systems Security Certified Practitioner (SSCP)
 </li>
 <li>
 CCNA-Security
 </li>
 <li>
 Clearance: At minimum Secret level clearance required to start on contract
 
 
 </li>
 </ul>
 
 Qualified candidates may submit their resume to the career section of our company website
 
 
 . All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens.
 
 
 
 
 Benefits
 
 
 
 H2 Performance Consulting offers competitive benefits to include health insurance, vision/dental insurance, paid time off, holiday pay, and 401K.
</div>

Help Desk Support Specialist

IDEXX Laboratories

IT accelerates the success of IDEXX employees and customers by providing scalable and innovative solutions and leadership. We are a global organization that supports all technology needed to deliver products and solutions to customers enabling them to focus on delivering high quality patient care. We strive to provide exceptional customer service and experience in the most efficient means possible, requiring alignment and cross-functional communication.
 
In this role...
 You will provide Tier 2 and desk-side support for employees across the enterprise
 You will answer incoming calls to Help Desk, providing telephone support to those that work at IDEXX, for computer systems or applications issues.
 You will troubleshoot problems and provides immediate resolution, or performs additional research as needed to resolve issues. Perform root cause analysis and develops checklists for typical problems. Recommend procedures and controls for problem prevention. Set clear and reasonable expectations as to resolution and time frame. Escalate problems to others as needed.
 Document issues and resolution on ServiceNow ticketing system.
 Perform receiving function for incoming IT related hardware and software. Images and sets up new and reconfigured IDEXX computers.
 Shares problem resolutions and unique cases with others on team to add to information knowledge base. Contributes to updated policies and procedures as needed.
 Discusses products, support and troubleshooting with hardware and software vendors as needed.
 
What you will need to succeed...
 2 to 4 years of experience providing IT Tier 1 and Tier 2 support
 Strong ability to diagnose and troubleshoot software and hardware problems.
 Broad range of network and desktop knowledge including Windows 10, Microsoft Office 365, and popular browser configurations.
 Demonstrated experience with advanced hardware configurations.
 A+, Network+, and Security+ certifications are a plus
 High School degree or equivalent combination of education and experience required.
 Basic understanding of Active Directory.
 Experience working in a team setting, sharing information and assisting others with calls. Excellent customer service and interpersonal skills; good telephone etiquette.
 Preferable experience working in a similar environment as a Warehouse, Distribution Center or large manufacturing environment.
 Ability to establish and maintain a high level of customer trust and confidence.
 
Why IDEXX?
 We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
 
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
 
Let’s pursue what matters together.
 
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
 IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

SAIC

<div>
 Job ID T2600913
 
 
 
 Location
 
 Buffalo, NY, US
 
 
 
 Date Posted
 
 2026-03-24
 
 
 
 Category
 
 Information Technology
 
 
 
 Subcategory
 
 Technical Svcs
 
 
 
 Schedule
 
 Full-Time
 
 
 
 Shift
 
 Day Job
 
 
 
 Travel
 
 No
 
 
 
 Minimum Clearance Required None
 
 
 
 
 Clearance Level Must Be Able to Obtain
 
 Public Trust
 
 
 
 Potential for Remote Work
 
 ORA_ON_SITE
 
 
 
 Description
 
 
 
 &amp;#65279;
 
 
 We are seeking a Help Desk Support Technician for Tier 2 Desk-Side Support at our
 
 Buffalo, NY
 
 location. This role requires providing on-site and remote technical assistance for escalated issues beyond Tier 1 scope to FDA, ensuring efficient operation of hardware, software, and peripheral devices. The ideal candidate would possess a Public Trust clearance and would serve as the primary escalation point for advanced troubleshooting and ensure seamless end-user support.
 
 
 
 Core Competencies
 
 
 
 <ul>
 <li>
 Technical Knowledge &ndash; Solid grasp of OS, hardware, enterprise apps, and networking basics.
 </li>
 <li>
 Troubleshooting &ndash; Diagnose, escalate, and resolve advanced technical issues.
 </li>
 <li>
 Customer Service &ndash; Communicate clearly and professionally with end users.
 </li>
 <li>
 Sense of Urgency &ndash; Prioritize critical issues, meet SLAs.
 </li>
 <li>
 Documentation &ndash; Write clear ticket journal notes and closure details for transparency.
 </li>
 <li>
 SOP Adherence &ndash; Consistently follow standardized procedures for ticket handling.
 </li>
 <li>
 Collaboration &ndash; Work effectively with Tier 1, peers, and escalation teams.
 </li>
 <li>
 Adaptability &ndash; Adjust quickly to new technologies and shifting priorities.
 </li>
 <li>
 Attention to Detail &ndash; Ensure accuracy and completeness in tickets, notes, and resolutions.
 
 
 </li>
 </ul>
 
 Key Responsibilities &amp; Essential Duties
 
 
 
 <ul>
 <li>
 Resolve escalated tickets for hardware, software, and network issues.
 </li>
 <li>
 Install, configure, and maintain desktops, laptops, printers, and peripherals.
 </li>
 <li>
 Support enterprise applications and user account access.
 </li>
 <li>
 Assist with upgrades, patching, and rollouts.
 </li>
 <li>
 Write clear and complete ticket journal notes and closure comments.
 </li>
 <li>
 Follow standardized SOPs for ticket triage, escalation, and resolution.
 </li>
 <li>
 Maintain and update knowledge base articles for repeatable fixes.
 </li>
 <li>
 Collaborate with system admins, network, and application teams for escalations.
 </li>
 <li>
 Deliver excellent customer service while ensuring timely issue resolution.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 &amp;#65279;
 
 
 
 Required
 
 
 
 <ul>
 <li>
 Associate&rsquo;s degree or higher in IT, Computer Science, or related field, or equivalent experience.
 </li>
 <li>
 Advanced understanding of enterprise systems, networks, and applications.
 </li>
 <li>
 2&ndash;4 years of experience in technical support or IT operations.
 </li>
 <li>
 Excellent written and verbal communication skills.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 CompTIA A+, or other relevant certifications.
 </li>
 <li>
 Experience with ITSM tools, ticketing systems, and enterprise applications.
 </li>
 <li>
 Familiarity with multiple platforms (Windows, MacOS, Linux.)
 </li>
 <li>
 Ability to analyze recurring issues and recommend process improvements.
 
 
 </li>
 </ul>
 
 Required Clearances/ Certifications
 
 
 
 <ul>
 <li>
 Authorized to work in the U.S.
 </li>
 <li>
 Must be able to acquire Public Trust Clearance.
 
 
 </li>
 </ul>
 
 Work Environment / Location Expectations
 
 
 
 <ul>
 <li>
 Primarily onsite with possible hybrid options depending on business needs.
 </li>
 <li>
 Standard office environment with occasional lifting of IT equipment (up to 25 lbs.)
 </li>
 <li>
 Minimal travel required.
 
 
 </li>
 </ul>
 Target salary range $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
</div>

Help Desk Support Technician

Liberty Tax

<div><div>Position Title: Help Desk Support Specialist</div><div>
Department: Network Infrastructure</div><div>
Status: Full-Time</div><div>
Reports to: Help Desk Manager</div><div></div><div> 
Position Purpose</div>
Serve as a Help Desk Support Specialist assigned to the Help Desk Team. Assist users experiencing any procedural or operating difficulty with the use of IT applications, products, or services. Manage the recording, prioritization, and tracking of user incidents, requests, and resolve common incidents directly. Complex and/or high priority incidents are elevated to specialized support groups for resolution, but the specialist is responsible for ensuring that an effective solution is provided to the user. The specialist is the point of contact for IT user support needs. Staff assigned to this position will troubleshoot customer technical incidents on-site and in a remote support environment. Manage and maintain end user equipment including workstations, laptops, printers, and other devices.<div></div><div> 
Position Responsibilities/Duties/Functions/Tasks</div> 
<div></div><ul><li>
Provide a rapid response to reports of service interruptions, outages, service requests, and incidents received via multiple communications channels.</li><li>
Record required user and incident information in the Technical Assistance Solution Center (TASC); track the status of open service tickets using TASC.</li><li>
Establish the priority of recorded incidents and resolve common client service requests using available resources; determine the most effective manner to resolve the customers reported incident.</li><li>
Elevate complex and/or high priority incidents to the appropriate support groups for resolution.</li><li>
Verify that suggested solutions effectively resolve the users&rsquo; reported incidents; update the TASC ticket with the most current information; close tickets in TASC.</li><li>
Update technical information databases (knowledge base) as appropriate.</li></ul><ul><li>
Maintain end user equipment by performing installs or upgrades of software or hardware.</li><li>
Fulfil IT service requests related to the end user operations including accounts, groups, applications, and hardware.</li><li>
Perform other job duties requiring skills, knowledge and physical requirements as demanded by those duties described or less. Individual assignments will be determined by the supervisor based on current workloads and department needs.</li></ul><div></div><div> 
Minimum Qualifications</div><div><ul><li>
Requires any combination of education and experience (above the high school level) equivalent to a minimum of two (2) years in fields utilizing the required knowledge, skills, and abilities; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.</li></ul></div><div></div><div> 
Preferred Qualifications</div><div><ul><li>
Prefer recent work experience within a Technical Call Center/Support Center/Help Desk in a job role equivalent to Support Center Analyst, Help Desk Analyst, Service Desk Technician, Help Desk Technician or Customer Service Representative</li></ul></div><div></div><div> 
Knowledge-Skills &amp; Abilities required to perform satisfactorily</div><ul><li>
Knowledge of industry best practices and standards for an IT Support Center Specialist or Customer Service Representative.</li><li>
Knowledge of IT Support software and monitoring tools</li><li>
Knowledge of industry standards and best practices for IT Service Management.</li><li>
Knowledge of IT Support operational policies, standards, and procedures.</li><li>
Skill in communicating with technical staff, customers, and management.</li><li>
Skill in performing technical research and troubleshooting in the areas of hardware and software.</li><li>
Skill in basic technical documentation.</li><li>
Skill in the operation and/or use of information technology systems.</li><li>
Ability to provide rapid response to reports of service interruptions, outages and service requests received via multiple communications channels (telephone, e-mail, chat, instant messaging, and web)</li><li>
Ability to troubleshoot and monitor customer technical incidents in a remote support environment.</li><li>
Ability to help customers resolve technical incidents in a timely manner.</li><li>
Ability to document incidents, requests, and resolutions within TASC.</li><li>
Ability to determine the most effective manner to resolve the client&rsquo;s reported incident.</li><li>
Ability to track the status of all open service tickets using TASC.</li><li>
Ability to maintain effective working relationships with management, department, user, and contracted personnel.</li><li>
Ability to receive, execute and effectively communicate complex oral and written instructions.</li></ul><div></div><div> 
Physical Demands and Work Environment</div><div><ul><li>
Requires light to medium work that involves walking, standing, stooping, and lifting some of the time and exerting up to 50 pounds of force, and routine keyboard operations.</li></ul></div><div></div><div> 
Special Requirements</div><ul><li>
All employees may be expected to work hours more than their normally scheduled hours in response to short-term department needs and/or company-wide emergencies.</li><li>
Must be available to work evenings, weekends, holidays, and overtime when required to meet operational needs.</li></ul><div></div><div> 
Employee Acknowledgement</div><div>
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions. While this list is intended to be an accurate reflection of the current job, Liberty Tax Service reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, or technological developments).</div><div></div><div> 
Liberty Tax Service is an equal opportunity employer.</div></div>

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