help desk support

Security Finance

<div>
 
 Description
 
 
 
 
 Help Desk Support 1 (Remote)
 
 
 
 Launch your IT career with a company that invests in your future.
 
 
 Are you ready to turn your customer service experience into a career in IT? At Security Finance, we&rsquo;re looking for motivated, people-first problem solvers to join our Help Desk team&mdash;no prior technical experience required.
 
 
 You&rsquo;ll be the go-to support for employees across our organization, helping troubleshoot issues and keep our teams running smoothly. If you enjoy helping others, learning new skills, and working in a collaborative environment, this is your opportunity to grow.
 
 
 
 What You&rsquo;ll Do:
 
 
 
 <ul>
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 Serve as the first point of contact for technical support requests (calls, tickets, and inquiries)
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 Troubleshoot basic hardware, software, and system issues
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 Document and track incidents in the case management system
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 Resolve routine issues and escalate more complex problems as needed
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 Support employees across branches, home office, and remote environments
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 Assist with system setup for new locations and users
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 Participate in testing new software and system updates
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 Identify trends and recurring issues to improve support processes
 
 
 </li>
 </ul>
 
 What You Bring:
 
 
 
 <ul>
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 Experience in a call center or customer service environment
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 Strong communication skills and a professional, helpful approach
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 Ability to stay calm and solution-focused in fast-paced situations
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 Basic computer knowledge and willingness to learn new systems
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 Team-oriented mindset with a collaborative approach to problem solving
 
 
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 </ul>
 
 Work Setup &amp; Schedule:
 
 
 
 <ul>
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 This is a remote position. Candidates must reside in one of the following states: AL, GA, ID, LA, MO, OK, SC, TN, TX, UT, WI
 </li>
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 Quarterly travel to Spartanburg, SC (company-paid)
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 Rotating schedule: 8:00 AM &ndash; 5:00 PM EST 9:00 AM &ndash; 6:00 PM EST 10:00 AM &ndash; 7:00 PM EST
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 Participation in an on-call rotation
 
 
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 </ul>
 
 Growth &amp; Development:
 
 
 
 This is more than a job&mdash;it&rsquo;s a starting point for a long-term career in IT.
 
 
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 Hands-on training to build technical skills
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 Clear pathways to grow within the Help Desk and IT teams
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 Opportunities to expand knowledge and take on more advanced responsibilities
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 Work alongside tenured team members who support development and mentorship
 
 
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 </ul>
 
 Team Environment:
 
 
 
 We offer a collaborative, supportive workplace where employees enjoy working together. Many team members have built long-term careers here, creating a stable environment with strong peer support and shared success.
 
 
 
 Benefits:
 
 
 
 <ul>
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 Medical, dental, and life insurance (low cost to employees)
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 Short- and long-term disability coverage
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 401(k) with company match
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 Profit sharing opportunities
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 Paid holidays, vacation, and sick time
 
 
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 </ul>
 
 About Security Finance:
 
 
 
 Security Finance has been a trusted leader in the financial services industry since 1955. We provide safe, convenient installment loans and tax preparation services through branch locations across the country.
 
 
 We are committed to supporting our employees&rsquo; growth, giving back to our communities, and creating a workplace built on respect, stability, and opportunity.
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 High school diploma or equivalent
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 Ability to work a flexible schedule and participate in on-call rotation
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 Reliable internet access for remote work
 
 
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 </ul>
 Ready to start your IT career with a company that invests in you? Apply today.
 
 
 Additional Information:
 
 
 This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be evaluated and will not automatically disqualify the candidate.
</div>

Help Desk Support 1

NuAxis Innovations

<div><div>We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it&rsquo;s a state of mind.
We believe happy employees do amazing work, so join our team NOW. We are currently seeking a Help Desk Support Technician for a Full-Time position.
Overview
NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment supporting mission-critical operations.
Key Responsibilities<ul><li>
Deliver Tier 1 support for desktops, laptops, and peripherals</li><li>
Troubleshoot hardware/software issues and coordinate repairs</li><li>
Support network connectivity, VPN, and remote access tools</li><li>
Perform system imaging and OS deployment (Windows 10/11)</li><li>
Manage incidents through ticketing systems</li><li>
Support antivirus/security protocols and endpoint protection</li><li>
Provide user training and guidance</li></ul>
Required Qualifications<ul><li>
1&ndash;3 years of technical support experience</li><li>
CompTIA A+ or equivalent</li><li>
Knowledge of networking fundamentals (TCP/IP, DNS, DHCP)</li></ul>
Preferred<ul><li>
Experience supporting government clients</li><li>
Knowledge of endpoint security tools</li></ul> 
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!</div></div>

Help Desk Support Technician

Liberty Personnel Services, Inc.

<div>
 Job Details:
 
 
 My client is seeking someone to serve in the capacity of Help Desk Support Analyst. The position is needed due to growth and high call volume. This role will be 1st shift EST and will be fully remote.
 
 
 
 Responsibilities:
 
 
 
 Technical support of Network, Desktop and Applications.
 
 
 Strong troubleshooting skills.
 
 
 Ability to follow strict escalation procedures.
 
 
 Excellent Documentation and Communication.
 
 
 Ability to work with minimal supervision.
 
 
 
 Required Skills:
 
 
 
 Help Desk Call Center
 
 
 Healthcare Environment
 
 
 Active Directory
 
 
 MS Windows 7 &amp; 8.
 
 
 MS Office 2003/2007/2010.
 
 
 Email Administration (MS Outlook).
 
 
 Edgar Unthank
 
 
 300 Conshohocken State Road | Conshohocken, PA 19428
 
 
 Direct Line: 484.238.1943
 
 
 edgar@libertyjobs.com www.libertyjobs.com
 
 
 www.linkedin.com/in/edgarunthank
 
 
 #IT
 
 
 #remote
 
 
 #midsenior
 
 
 
 
</div>

Help Desk Support Analyst Remote

Courser

<div>
 
 Brief Description
 
 
 
 
 About Courser
 
 
 
 Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.
 
 
 
 IT Support Services I-Help Desk
 
 
 
 We are looking for a skilled IT Support Services professional to join our team and deliver outstanding technical assistance to our employees and clients. The IT Support Services I-Help Desk will be responsible for diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems. This role requires strong analytical skills, technical knowledge, and a customer-oriented approach to help users resolve their IT challenges efficiently.
 
 
 
 Key Responsibilities
 
 
 
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 Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon SLAs.
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 Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers.
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 Install, configure, and update operating systems, software, and hardware for new and existing users.
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 Manage client user accounts, including setting up new accounts, handling password resets, and managing permissions.
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 Troubleshoot network issues, including Wi-Fi connectivity, VPN access, and network printer issues.
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 Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference.
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 Monitor and maintain IT systems and networks to proactively identify potential issues and prevent disruptions.
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 Collaborate with other IT team members and escalate complex issues to senior engineers as needed.
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 Support IT projects such as system upgrades, software deployments, and network expansions.
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 Ensure security measures are followed to protect the integrity of data and systems.
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 Maintain compliance with all company policies and procedures.
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 Answer phone calls and triage issues.
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 Other duties as assigned.
 
 
 </li>
 </ul>
 
 Key Qualifications
 
 
 
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 +2 years experience with Microsoft Networks, firewall configuration, network configuration, workstation setup and installation, print management, integrating cloud technology, network and endpoint security, TCP/IP protocols, Active Directory and Group Policy management, Powershell, technical process and procedure documentation.
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 Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
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 Excellent computer proficiency (MS Office - Word Excel and Outlook).
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 Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
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 Ability to work independently and to carry out assignment to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
 </li>
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 High School diploma or GED required.
 </li>
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 Associate degree preferred.
 
 
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 </ul>
 
 Preferred Experience
 
 
 
 <ul>
 <li>
 Experience with ConnectWise.
 </li>
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 Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA), MS-900.
 </li>
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 Experience with cloud platforms like AWS, Azure, or Google Workspace.
 </li>
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 Knowledge of ITIL practices and IT service management.
 
 
 </li>
 </ul>
 
 Why you&rsquo;ll love working here
 
 
 
 At Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.
 
 
 
 Benefit Highlights
 
 
 
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 Competitive benefits package, including medical, dental, vision, and life insurance
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 401k match
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 Unlimited vacation time*
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 Paid sick time
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 10 Holidays including your Birthday and a Floating Holiday!
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 Healthy Lifestyle reimbursement
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 Amazon Prime reimbursement
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 40 Hours for Volunteer Time
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 Paid parental leave
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 Reimbursement for ongoing education and certifications
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 Learning and development programs
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 Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time
 
 
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 </ul>
 
 team members are provided 10 vacation days.
 
 
 
 Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.
</div>

IT Support Services I-Help Desk

ITC Area Solutions W.L.L.

Job Title (SEO Optimized)Help Desk Technician Job TypeFull-time | On-site (with possible hybrid flexibility depending on performance)About the RoleWe are looking for a Help Desk Technician / IT Support Specialist to join our growing team at ITC Area Solutions W.L.L. in Doha. If you enjoy solving technical problems, supporting users, and working with computers and systems, this is a great opportunity to build your IT career in a supportive and fast-growing environment.You will be the first point of contact for technical issues, helping users stay productive by quickly resolving IT-related problems and ensuring smooth daily operations.Why This Job Is Attractive<ul><li>Stable full-time IT support role in a growing company</li><li>Hands-on experience with real business systems and users</li><li>Career growth into System Admin, Network Engineer, or IT Specialist roles</li><li>Supportive team environment with training provided</li><li>Opportunity to build international-standard IT support experience in Doha</li></ul>Key Responsibilities<ul><li>Provide first-level IT support for hardware, software, and network issues</li><li>Respond to help desk tickets via phone, email, or ticketing system</li><li>Troubleshoot Windows, Office 365, email, and basic network issues</li><li>Install, configure, and maintain computers, printers, and devices</li><li>Escalate complex technical issues to senior IT staff when needed</li><li>Maintain accurate records of issues and resolutions</li><li>Support user onboarding/offboarding (accounts, devices, access)</li><li>Ensure timely resolution of support requests and service quality</li></ul>Requirements<ul><li>Basic knowledge of IT systems, Windows OS, and common software</li><li>Understanding of troubleshooting principles</li><li>Good communication skills in English (Arabic is a plus)</li><li>Ability to work in a fast-paced support environment</li><li>Team player with a problem-solving mindset</li><li>IT certifications (CompTIA A+, Microsoft, etc.) are a plus but not required</li></ul>About ITC Area Solutions W.L.L.ITC Area Solutions W.L.L. is a Doha-based technology and business support company focused on delivering IT services, digital solutions, and customer support operations. We help businesses improve efficiency through reliable technical support and modern IT systems.What We Offer<ul><li>Full training and onboarding support</li><li>Friendly and professional team environment</li><li>Real career development opportunities in IT</li><li>Exposure to multiple IT systems and business environments</li><li>Stable and structured work environment</li></ul>How to ApplyIf you're ready to start or grow your IT career, we&rsquo;d love to hear from you. Click &ldquo;Apply Now&rdquo; and submit your CV today.Job Type: Full-timePay: QAR4,500.00 - QAR8,500.00 per monthWork Location: In person

Help Desk Technician

Western State Bank

<div>At Western, &ldquo;what&rdquo; you know is important, but not as important as how you relate to teammates and customers. Out environment is based on the principals of respect, curiosity, creativity, individual empowerment, and the ability to listen effectively and communicate openly. We also believe in continual learning, bias toward action, keeping commitments, and doing our absolute best every day. We believe that our ability to deliver on our promise is a result of these high standards.
The Help Desk Team Lead is responsible for overseeing daily Help Desk operations and supporting the performance and development of Help Desk Support Specialist I staff. This position ensures consistent ticket handling, high-quality customer service, and proper documentation and routing of requests. The Team Lead serves as the first escalation point for Tier 1 issues and plays a key role in maintaining efficient workflows, improving processes, and supporting a consistent support experience for Western team members.
 Duties and Responsibilities:<div><ul><li>
Directly manages and leads Help Desk Support Specialist I staff</li><li>
Monitors and manages the daily ticket and phone queues to ensure timely response and resolution</li><li>
Ensuring tickets are properly documented, categorized, and routed according to established standards</li><li>
Serves as the first escalation point for Tier 1 issues</li><li>
Provides coaching and guidance to Tier 1 staff on troubleshooting, customer service, and ticket quality</li><li>
Assists with onboarding and training of new Help Desk staff</li><li>
Identifies trends in ticket volume and recurring issues</li><li>
Supports the development and maintenance of user-facing documentation and knowledge base articles</li><li>
Assists with handling tickets during high-volume periods as needed</li><li>
Works with Help Desk Manager to improve processes, workflows, and efficiency</li><li>
Other tasks and responsibilities as needed</li></ul></div>
High School Diploma required. Associate&rsquo;s degree, technical training, or equivalent combination of education and experience preferred.
3&ndash;5 years of experience in IT support or Help Desk roles preferred, with demonstrated experience in mentoring or leading others.
This is a full time position with benefits.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship for visa status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Western State Bank is an EEO and Affirmative Action Employer. Member FDIC</div>

Help Desk Team Lead

Navancio LLC

Company: Navancio LLC Location: Remote, U.S.-based Position Type: Full-time Expected Hours: 40 hours per week Schedule: Monday&ndash;Friday, with availability during Eastern Time core business hours Openings: 2 Status: Contingent upon contract award and customer approval Compensation: $55,000 -$75,000About the RoleNavancio is seeking two Help Desk Specialist I team members to provide Tier 1 application support for users of a federal case management system. The Help Desk Specialist will receive, document, triage, troubleshoot, and track user-reported issues through resolution while coordinating with government subject matter experts and the technical delivery team.This role is ideal for customer-focused IT support professionals who are organized, responsive, and comfortable supporting a mission-critical application in a federal environment.Responsibilities&middot; Provide Tier 1 help desk and application support for user-reported issues, bugs, defects, and service requests.&middot; Log, update, categorize, prioritize, and track tickets using tools such as Jira, ServiceNow, or similar systems.&middot; Troubleshoot user issues, document resolution steps, and escalate unresolved issues through the appropriate support path.&middot; Coordinate with subject matter experts, business analysts, developers, QA staff, and technical leads to support ticket resolution.&middot; Maintain accurate ticket notes, status updates, internal references, and follow-up actions through closure.&middot; Help tag and catalog issues that may require development backlog review, defect remediation, or future enhancements.&middot; Support user account managers and stakeholders by documenting recurring issues, user needs, and process improvement opportunities.&middot; Provide clear, professional, and timely communication to users and internal team members.&middot; Learn the supported application, business processes, escalation model, and federal support requirements.Required Qualifications&middot; 1&ndash;3 years of experience in IT help desk, application support, customer support, service desk, or technical support.&middot; Experience using ticketing systems such as ServiceNow, Jira, Zendesk, Freshservice, Remedy, or similar.&middot; Strong customer service, troubleshooting, documentation, and follow-up skills.&middot; Ability to communicate clearly with users, technical staff, and leadership.&middot; Ability to learn complex business applications and follow documented support procedures.&middot; Ability to work remotely and collaborate with a distributed team during Eastern Time core business hours.&middot; U.S. citizenship required due to federal contract requirements.&middot; Ability to complete federal onboarding requirements, which may include background investigation, fingerprinting, and obtaining/maintaining a DoD Common Access Card (CAC), if required.Preferred Qualifications&middot; Experience supporting federal, DoD, law enforcement, justice, public safety, or case management applications.&middot; Experience with Tyler Technologies / Entellitrak or other configurable enterprise applications.&middot; Experience working with CAC-enabled systems or federal user environments.&middot; CompTIA A+, Network+, Security+, ITIL Foundation, or similar certification.&middot; Familiarity with basic SQL, application logs, or defect triage is a plus.Work Authorization and Federal RequirementsU.S. citizenship is required due to federal contract requirements. Selected candidates may be required to complete federal onboarding requirements, including background investigation, fingerprinting, annual cybersecurity training, a non-disclosure agreement, and obtaining/maintaining a DoD Common Access Card (CAC), as applicable.Equal Employment OpportunityNavancio LLC is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, age, or any other status protected by applicable law.Application InstructionsTo apply, please submit your resume and a brief summary of your relevant experience. Include the position title in your application materials.Pay: $55,000.00 - $75,000.00 per yearLicense/Certification:<ul><li>CompTIA A+, Network+, Security+, or similar certification (Preferred)</li></ul>Work Location: Remote

Help Desk Specialist I — Federal Application Support

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