help desk support

Ford Agency

<div></div><div><div><div><h4 class="jobSectionHeader"><b>Job Details</b></h4>
</div><div><div><div>Posted March 03, 2026
</div><div>Compensation $25+ hourly DOE
</div><div>LocationWashington D.C.</div>
<div>Job Type Temporary
</div></div></div><div><h4 class="jobSectionHeader"><b>Job Description</b></h4>
<div>The Ford Agency is seeking an experienced IT Help Desk Specialist for a DC-based association. This role will work onsite, serving as the technical lead for workstation, Office365, and other application support across the organization. This is expected to be a 3 month temporary assignment with an immediate start. Candidates with Tier I support experience are encouraged to apply!<br>
<br>
Responsibilities Include:
<ul><li>Provide technical support for Office 365 Suite and laptops</li>
<li>Set up and configure new computers</li>
<li>Provide AV support for conference rooms and equipment</li>
<li>Assist with user technical issues as needed</li>
<li>Escalate issues as needed to management</li>
</ul>Qualifications Include:
<ul><li>Bachelor's Degree preferred</li>
<li>1-3 years of Tier I desktop support experience in a professional office environment required</li>
<li>Strong skills in Office 365 support</li>
<li>Professional and customer service-focused mentality</li>
</ul>
<br>
<b>Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation.</b><br>
<br>
<i>The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients.</i></div></div></div></div>
<br><div><div><div><h2 class="jobSectionHeader"><b>We </b><b>listen, ask </b><b>key questions, and </b><b>refine</b><b> the process</b></h2><p><br>
Our refined process has led our team to consistent success in recruiting for the area&rsquo;s discerning business market.</p><p>
We ensure our clients&rsquo; priorities, role requirements, company culture, and objectives are taken into consideration for every search. We have an extensive pool of talent to quickly identify strong candidates for your open positions, taking the burden of time and energy off your shoulders.
</p><p>We do the same for candidates, actively listening to career desires and goals during each interview, and presenting realistic options and timelines for employment.</p><p>
Clients and candidates alike find our recruiting services refreshing and reliable.</p></div></div></div>

IT Help Desk Support

<div>
 <p>
  <strong>
   Company Overview:
  </strong>
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 <p>
  Dar, the founding member of the Sidara group, is an international multidisciplinary consulting organization specializing in engineering, architecture, planning, environment, project management, facilities management, and economics. Sidara operates in 60 countries with 20,500 professionals, Dar connects people, places, and communities through innovative solutions to the world's most complex challenges. We deliver projects from inception through completion, embracing challenges to empower communities worldwide. Learn more at
  <strong>
   www.dar.com
  </strong>
  .
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  <strong>
   Our Vision and Values:
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  We aspire to be the chosen home of those with a gift for crafting solutions that empower people and an unwavering passion for learning and innovation. Our core values shape our culture and guide our decision-making. We are committed to:
 </p>
 <p>
  <br/>
 </p>
 <ul>
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   Excellence
  </li>
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   Responsibility
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   Empowerment
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   Connectivity
  </li>
  <li>
   Courage
  </li>
 </ul>
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  <strong>
   Role Overview:
  </strong>
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  Dar is seeking experienced and talented Senior Electrical Engineers with proven PMC expertise and strong design background to join its distinguished Engineering team.
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  <strong>
   Responsibilities:
  </strong>
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  <li>
   Support the design and development of electrical systems for major infrastructure and building projects, ensuring compliance with codes and standards.
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   Review shop drawings, material submittals, and method statements to confirm alignment with project requirements.
  </li>
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   Ensure assigned tasks are delivered within project timelines, budgets, and quality frameworks.
  </li>
 </ul>
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  <strong>
   Job Summary:
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 <p>
  We are seeking a motivated and detail-oriented individual to join our Maintenance &amp; Operations team as Call Center &amp; Help Desk Support. The role focuses on providing first-level support to internal staff, field technicians, and external stakeholders regarding maintenance requests, operational issues, and technical inquiries. The ideal candidate will be the first point of contact for reporting problems, coordinating resolutions, and ensuring smooth operational workflows.
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  <strong>
   Key Responsibilities:
  </strong>
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   Serve as the primary point of contact for all maintenance and operational support requests via phone, email, or ticketing system.
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   Receive, log, and track service requests, incidents, and complaints accurately.
  </li>
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   Provide first-level troubleshooting for common maintenance, operational, or equipment issues and escalate complex problems to the relevant department.
  </li>
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   Coordinate and communicate with technicians, supervisors, and external service providers to ensure timely resolution of issues.
  </li>
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   Monitor and update the status of tickets in the help desk system, ensuring SLA compliance.
  </li>
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   Maintain detailed records of issues, resolutions, and feedback for continuous improvement.
  </li>
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   Provide guidance and instructions to staff or clients on reporting issues and following maintenance protocols.
  </li>
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   Assist in preparing reports on service requests, recurring issues, and operational performance metrics.
  </li>
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   Support preventive maintenance schedules by tracking planned tasks and following up with relevant teams.
  </li>
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   Contribute to process improvements, knowledge base updates, and operational efficiency initiatives.
  </li>
 </ul>
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  <strong>
   Qualifications &amp; Skills:
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   High school diploma or equivalent; a diploma/degree in IT, Business Administration, or related field is preferred.
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   Previous experience in a call center, help desk, or maintenance support environment is a plus.
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   Basic technical knowledge of mechanical, electrical, or facility systems is advantageous.
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   Strong communication skills (verbal and written) to effectively interact with staff, management, and vendors.
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   Excellent problem-solving, multitasking, and organizational skills.
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   Ability to remain calm and professional in high-pressure or urgent situations.
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   Proficiency with help desk ticketing systems, MS Office, and basic database management.
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   Strong attention to detail and commitment to providing high-quality service.
  </li>
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</div>


Call Center & Help Desk Support

Advanced Dermatology and Cosmetic Surgery

<b>JOIN OUR TEAM:</b> TEMPORARY HELP DESK TECHNICIAN
<br>About Us
<br>We are a leading dermatology company seeking a skilled Help Desk Technician to join our team temporarily. Our fast-paced medical office environment is one of the largest dermatology practices in the country, with plans for continued growth.
<br><br>
Responsibilities
<br><br>
<b>As a Help Desk Technician, you will:</b><br>
Provide technical support to end-users via phone, email, and self-service requests.
<br>Diagnose and resolve hardware and software issues, effectively communicating with end-users to understand and solve equipment problems.
<br>Set up, configure, and test computer equipment and peripherals.
<br>Maintain detailed records of customer issues, tracking each case through to resolution.
<br>Assist in software and hardware updates. Perform PC Moves/Adds/Changes as needed.
<br><br>
Requirements
<br>Possess strong hardware and software knowledge.
<br>Be proficient in Windows operating systems (Windows 10, etc.), Microsoft Office Suite, and Microsoft Exchange/Outlook.
<br>Have experience diagnosing PC hardware problems.
<br>Be able to perform basic network functions.
<br>Conduct computer remedial and preventative maintenance.
<br>Maintain accurate and complete records of customer calls and resolutions.
<br>Stay current with technical knowledge of relevant products and support policies.
<br><br>
ADCS Clinics LLC is committed to providing equal employment opportunities for all. We adhere to EEOC guidelines and comply with federal, state, and local laws and regulations on nondiscrimination. All applicants must have authorization to work in the United States. If you’re a tech-savvy problem solver with a passion for customer service, we want to hear from you! Apply today to be part of our growing team.

Help Desk Support I - Temp - Maitland, FL

Artemis ARC

<div>Requisition ID: 2026-4120 Job Summary:
<p><b>
1099 (Hourly) Position; Temporary Hire (Duration: 21 weeks)</b></p><div></div><div><br>
Artemis ARC is seeking compassionate and reliable <b>Help Desk Support Specialists</b> to support the Veterans Health Administration (VHA) in administering a national Veteran survey to inform VHA priorities and healthcare services. The Survey of (Veteran) Enrollees supported by this vital Help Desk function represents a critical component of VHA&rsquo;s commitment to Veteran safety and access, providing direct and personalized telephone and email support to assist Veterans in understanding and completing the survey.</div><div></div><div><br>
Help Desk Support Specialists serve as the primary points of contact for Veterans with questions, technical needs, or concerns related to the survey process. Staff members follow VA-approved scripts, document all interactions in a Survey Management System (SMS), and apply established protocols to respond to questions or concerns outside of the focus on the Survey of Enrollees and/or should there be outreach from emotionally distressed Veterans. Through respectful, Veteran-centered engagement, Help Desk staff help to ensure Veterans who access the Help Desk feel supported, safe, and heard throughout their interactions in addition to advancing VA&rsquo;s mission by encouraging Veterans to respond to the survey to share their healthcare needs and preferences.</div>
Primary Responsibilities:
<div><b>
Help Desk Operations and Veteran Support</b></div><ul><li>
Provide toll-free telephone and email support to Veterans during scheduled Help Desk hours of 9:00 AM &ndash; 9:00 PM ET, Monday-Friday, with responsiveness to after-hours voicemail and Interactive Voice Response (IVR) inquiries, as routed to the Help Desk.</li><li>
Assist Veterans to understand the purpose of the survey, navigate survey materials, and complete the survey using available modes of completion.</li><li>
Communicate clearly and consistently using VA-approved Help Desk scripts and operational guidance.</li></ul><div><b>
Call Handling, Documentation, and Quality Control</b></div><ul><li>
Accurately log all contacts, dispositions, and resolutions in accordance with quality control and reporting requirements.</li><li>
Classify inquiries appropriately to support tracking, reporting, and continuous improvement.</li><li>
Follow established escalation and resolution procedures when issues cannot be resolved at first contact.</li></ul><div><b>
Distressed Veteran Response (Tiered Protocol)</b></div><ul><li>
Recognize indicators of emotional distress, including agitation, concerning statements, or key words and phrases.</li><li>
As appliable, apply the VHA-approved Distressed Veteran Process, categorizing distress as mild, moderate, or severe and taking appropriate action:</li><li><ul><li>
Mild Distress: Practice active listening and empathy; de-escalate when possible; document the interaction.</li><li>
Moderate Distress: Provide Veterans Crisis Line (VCL) information, offer a warm transfer, and ensure the interaction is documented for reporting.</li><li>
Severe Distress: Initiate an immediate warm transfer to the VCL, remain on the line until transfer is complete, and follow all escalation instructions.</li></ul></li><li>
Maintain professionalism, empathy, and calm communication while prioritizing Veteran safety and dignity.</li></ul><div><b>
Training and Operational Readiness</b></div><ul><li>
Complete all required initial and refresher training, including Help Desk workflows, use of applicable call and interaction tracking systems, VA-approved scripts, and distressed Veteran response protocols.</li><li>
Participate in training, potentially including role-playing exercises and facilitated discussions, designed to build confidence and consistency in Veteran interactions.</li><li>
Support surge operations during peak survey periods while maintaining service quality standards.</li></ul>
Minimum Qualifications:
<ul><li>High school diploma or equivalent required.</li><li>
Minimum of 2 years of experience in customer service, call center support, help desk operations, or a Veteran-facing service environment.</li><li>
Excellent verbal and written communication skills and strong interpersonal skills.</li><li>
Ability to follow scripts, protocols, and documentation requirements with accuracy and attention to detail.</li><li>
Basic computer proficiency, including use of web-based systems.</li><li>
Ability to pass required background checks.</li></ul>
Desired Qualifications:
<ul><li>U.S. military Veterans strongly preferred due to familiarity with military culture, terminology, and shared experiences with Veteran callers.</li><li>
Non-Veteran candidates may demonstrate experience or training supporting Veteran and/or military-affiliated populations.</li></ul></div>

Help Desk Support Specialist (Veteran Survey Operations)

<div>Requisition ID: 2026-4121 Job Summary:
<p><b>
1099 (Hourly) Position; Temporary Hire (Duration: 21 weeks)</b></p><div></div><div><br>
Artemis ARC is seeking an experienced, compassionate, and reliable <b>Help Desk Lead / Supervisor</b> to support Veterans Health Administration (VHA) in administering a national Veteran survey to inform VHA priorities and healthcare services, The Help Desk Lead / Supervisor will support operations by providing routine (daily) oversight of Help Desk personnel and working closely with the Project Manager to ensure consistent training, staffing coverage, and high-quality support for the Survey of (Veteran) Enrollees supported by this vital Help Desk function, representing a critical component of VHA&rsquo;s commitment to Veteran safety and access through direct and personalized telephone and email support to assist Veterans in understanding and completing the referenced survey.</div><div></div><div><br>
The working Help Desk Lead serves as both a primary point of contact for Veterans with questions, technical needs, or concerns related to the survey process and as an operational coordinator and resource responsible for coordinating schedules, supporting staff training and readiness, monitoring adherence to VA-approved scripts/protocols, and escalating risks or urgent Veteran needs. This position is critical to ensure the Help Desk operates in alignment with VHA expectations for Veteran safety and access throughout the survey fielding period. The Lead supports a small team of Help Desk Support Specialists to facilitate respectful, Veteran-centered engagement to ensure Veterans who access the Help Desk feel supported, safe, and heard throughout their interactions while advancing VA&rsquo;s mission by encouraging Veterans to respond to the survey to share their healthcare needs and preferences.</div>
Primary Responsibilities:
<div><b>
Staff Coordination and Scheduling</b></div><ul><li>
Coordinates daily and weekly Help Desk staffing schedules to ensure adequate coverage during operating hours (9:00 AM &ndash; 9:00 PM ET, Monday-Friday) and surge periods.</li><li>
Provides coverage for Help Desk staff, when needed, to cover unexpected gaps and to support call volume for timely support.</li><li>
Monitors call volume and operational demands, communicating staffing needs, risks, and opportunities for improvement with the Project Manager.</li><li>
Serves as a point of contact for Help Desk staff regarding scheduling, coverage, and operational questions.</li></ul><div><b>
Training Support and Consistency</b></div><ul><li>
Works closely with the Project Manager to support initial and just-in-time Help Desk training, ensuring staff fully understand workflows, scripts, and protocols.</li><li>
Reinforces consistent application of VA-approved scripts, documentation standards, and distressed Veteran procedures.</li><li>
Identifies training gaps or quality issues and recommends refresher training or corrective actions to address concerns at first opportunity.</li></ul><div><b>
Distressed Veteran Escalation and Risk Identification</b></div><ul><li>
Supports Help Desk staff in responding to distressed Veteran interactions and ensure proper application of the tiered distress protocol.</li><li>
Ensures appropriate escalation and notification for moderate and severe distress cases, including required written reports and notification timeframes.</li><li>
Escalates immediate Veteran safety concerns, operational risks, or issues impacting timelines to the Project Manager, without delay.</li><li>
Supports the Project Manager in communicating urgent issues to Government clients and stakeholders, including the VHA Project Manager and Contracting Officer&rsquo;s Representative (COR), as appropriate.</li></ul><div><b>
Quality Oversight and Reporting Support</b></div><ul><li>
Monitors Help Desk performance for consistency, professionalism, and adherence to protocols.</li><li>
Reviews documentation in the Survey Management System (SMS) for completeness and accuracy.</li><li>
Collaborates with the Project Manager to prepare incident summaries, trend observations, and operational updates, upon request.</li></ul>
Minimum Qualifications:
<ul><li>High school diploma or equivalent required.</li><li>
Minimum of 4 years of experience in call center, help desk, customer support, or Veteran-facing service roles.</li><li>
Demonstrated experience coordinating staff schedules, supporting daily operations, or serving in a lead or supervisory capacity.</li><li>
Experience supporting or delivering staff training and coaching.</li><li>
Sound judgment and ability to identify and escalate risks or urgent issues appropriately.</li><li>
Ability to pass required background checks.</li></ul>
Desired Qualifications:
<ul><li>U.S. military Veterans strongly preferred due to familiarity with military culture, terminology, and shared experiences with Veteran callers.
</li><li>Leadership, peer support/advocacy, or supervisory experience preferred.
</li><li>Non-Veteran candidates may demonstrate experience or training supporting Veteran and/or military-affiliated populations.</li></ul></div>

Help Desk Support Lead (Veteran Survey Operations)

General Dynamics Information Technology

<p></p><div><div><div><p>Your Impact</p><p>
Own your opportunity to serve as a critical component of our nation&rsquo;s safety and security. Make an impact by using your expertise to protect our country from threats.</p><p>
Job Description</p><div><p>
GDIT is seeking a Help Desk Specialist for 24x7x365 service desk support for a Federal customer in Washington, DC. This position is under an IT modernization and sustainment program within a component agency of the Department of Homeland Security (DHS). This position will report directly to the Service Desk Manager or a Shift Lead. In order to more effectively achieve its mission objectives, the component agency must provide technical support to end users to ensure systems are operating with optimal performance, security, and usability. The candidate will conduct all necessary technical Service Desk support activities to ensure systems are strong, robust, and perform up to standard.</p><p></p><p>
The work shift is Wednesday - Sunday, 3:00pm -1130pm and candidate must be onsite</p><p></p><p>
The work location is near Gallery Place Metro station or Metro Center in Washington, DC.</p><p></p><p>
 HOW JOB TITLE WILL MAKE AN IMPACT</p><ul><li>
The Help Desk Specialist will: Provide user support and customer service on company supported computer applications and platforms, use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to closure, respond to user requests via phone and email.</li></ul><p></p><p>
 WHAT YOU&rsquo;LL NEED TO SUCCEED</p><ul><li>
The applicant must have a technical background</li><li>
Experience working on service desk teams supporting IT services (Desired)</li><li>
Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow, etc&hellip; (Desired)</li><li>
The ability to resolve technical and other types of issues with little oversight</li><li>
Strong oral and written communications skills</li><li>
Technical certifications (Desired)</li><li>
3 years relevant experience with an Associates degree or in lieu of a degree is acceptable</li><li>
Technical degree preferred</li><li>
Contract requires US Citizenship and the candidate must be able to obtain a public trust.</li></ul><p></p><p>
GDIT IS YOUR PLACE:</p><ul><li>
401K with company match</li><li>
Comprehensive health and wellness packages</li><li>
Internal mobility team dedicated to helping you own your career</li><li>
Professional growth opportunities including paid education and certifications</li><li>
Cutting-edge technology you can learn from</li><li>
Rest and recharge with paid vacation and holidays</li></ul><p></p>
</div></div><div><div><div><p>Work Requirements</p></div></div><div></div><div><div>
Years of Experience<div>
4 + years of related experience</div><ul><li>may vary based on technical training, certification(s), <i>or</i> degree</li></ul></div><div></div><div>
Certification<p>
Azure Fundamentals (AZ-900) - Microsoft - Microsoft</p><p>
CompTIA - Security+ - CompTIA - CompTIA</p><p>
ITIL Foundation - ITIL - ITIL</p></div><div></div><div>
Travel Required<div>
None</div></div><div></div><div>
Citizenship<div>
U.S. Citizenship Required</div></div></div></div></div><div><p>
Salary and Benefit Information</p><div>
The likely hourly rate for this position is between $25.63 - $28.75. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.<br>
View information about benefits and our total rewards program.</div><p>
About Our Work</p><div>
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.</div><div>
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</div><div><i>
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</i></div></div></div>

Help Desk Technical Support - Shift Wednesday - Sunday, 3:00pm -11:30pm- US Citizenship required

Evocative

<div>
 VPLS seeks an individual to provide Help Desk support services for an enterprise client in Hilo, Hawaii. This Help Desk Technician position will be stationed five days a week at the main office in Hilo, with occasional travel to other offices located on the island. This full-time, long-term position is also eligible for occasional overtime.
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 The Help Desk Technician has a responsibility to provide &ldquo;outstanding customer service&rdquo;, responds in a timely manner to clients, identify issues and analyzing them as well as applying the appropriate fixes &amp; solutions. The Help Desk Technician will also document the results appropriately in the ticketing system and provide proper notification of service ticket statuses to both the internal team and external customers as appropriate.
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 <br/>
 RESPONSIBILITIES:
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 <ul>
  <li>
   Will be responsible for acquiring PCs and conference room equipment from the Company&rsquo;s warehouses, securely staging and building them (with standard image), maintaining the inventory, and then distributing the PCs and conference room equipment to designated distribution/storage locations in quantities needed for deployment and repairs
  </li>
  <li>
   Handle complex and/or demanding tasks as well as they can, knowing proper escalation procedures
  </li>
  <li>
   Communicates with customers on ticket status and appropriate maintenance. Proactively follows up on customer service issues or requests as needed to ensure that service level expectations are met
  </li>
  <li>
   Installs, repairs, and provides assistance with computer systems by replacing network devices and computer components, diagnosing hardware and software problems, installing and upgrading hardware and software, and providing support and training to end users
  </li>
  <li>
   Provide remote technical support via phone/ remote app/ email, and other means of communication
  </li>
  <li>
   Work in collaboration with the project and engineering teams on the deployment and upgrade of systems at customer sites and locations
  </li>
  <li>
   Possible on-call duties to support 24-hour operations, which happen on extremely rare occasions
   <br/>
   <br/>
  </li>
 </ul>
 REQUIREMENTS:
 <br/>
 <br/>
 Knowledge &amp; Skills
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 <ul>
  <li>
   Technicians should have a thorough knowledge of operating systems (up to Windows 10/11 and iOS), hardware, printers, common software packages (Microsoft Suite, Adobe, etc.), and familiarity with Audio Video electronics &ndash;widescreen TVs, projectors, video conferencing devices, etc. Working knowledge of A+ or equivalent is strongly desired
  </li>
  <li>
   Technicians must be able to effectively communicate with all levels of the organization, both verbally and in writing
  </li>
  <li>
   Basic knowledge of safety issues associated with electrical equipment is required
  </li>
  <li>
   Technicians must also be able to work under tables, on ladders, move up and down stairs, and lift to 60 pounds
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Please note:
 </strong>
 Candidates must be able to commute to the Hilo office daily. This onsite requirement is non-negotiable and essential to the core functions of this position.
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Help Desk Technician - Hilo, HI

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