help desk support

Ahram Security Group

<div>
 
 
 Job Summary:
 
 
 
 We are looking for a Service Help Desk Engineer to provide first-line technical support to company users. The role includes troubleshooting hardware and software issues, supporting production-related systems, managing IT assets, and ensuring smooth day-to-day IT operations.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide technical support to users via tickets, phone, email, or in person
 </li>
 <li>
 Diagnose and resolve hardware, software, and basic network issues
 </li>
 <li>
 Support devices connected to production lines and ensure regular backups
 </li>
 <li>
 Prepare and deliver IT assets for new hires and ensure asset documentation
 </li>
 <li>
 Maintain IT asset inventory, barcoding, and stock availability
 </li>
 <li>
 Escalate complex or urgent issues to the appropriate IT team
 </li>
 <li>
 Assist with IT consumables sourcing and technical support budget inputs
 </li>
 <li>
 Perform device upgrades according to company policy
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 1&ndash;4 years of experience in Service Desk / Help Desk / Technical Support
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Systems, or related field
 </li>
 <li>
 Good knowledge of Windows OS, hardware troubleshooting, and basic networking
 </li>
 <li>
 Strong communication and customer service skills
 </li>
 <li>
 Ability to work on-site in a factory environment
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Problem-solving and troubleshooting
 </li>
 <li>
 Customer-focused mindset
 </li>
 <li>
 Team collaboration
 </li>
 <li>
 Ability to prioritize and manage daily tasks
 </li>
 <li>
 Willingness to learn and adapt
 </li>
 </ul>
 
 
 
 
 
 Work Type:
 
 Full-time
 
 
 
 Work Location:
 
 On-site
 
</div>

Help Desk Support Engineer

Sundus

<div>
 
 Job Code: 5687
 
 
 
 
 Job Title:
 
 Service Desk &amp; support Engineer
 
 
 
 Job Location:
 
 Abu Dhabi
 
 
 
 Experience: 1+ years or Freshers also can apply
 
 
 
 Client: Government
 
 
 Working days: 5 days
 
 
 
 Job Overview
 
 
 
 We are seeking a dedicated and proactive
 
 Service Desk &amp; Support Engineer
 
 to join our IT support team. The successful candidate will be responsible for providing technical support, troubleshooting issues, and ensuring seamless operation of IT services. You will be the first point of contact for end users, assisting with both hardware and software problems in a professional and timely manner.
 
 
 
 Key Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Technical skills: Knowledge of Windows and macOS operating systems, Microsoft Office Suite, network troubleshooting, and hardware configurations.
 </li>
 <li>
 Customer service: Strong communication skills with a customer-centric approach to support and problem-solving.
 </li>
 <li>
 Problem-solving: Ability to troubleshoot and think critically under pressure to resolve technical issues quickly.
 </li>
 <li>
 Experience: Previous experience in IT support or a similar role preferred.
 </li>
 <li>
 Certification: IT certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional (MCP) are a plus.
 </li>
 <li>
 Organizational skills: Ability to manage multiple tasks and prioritize efficiently in a fast-paced environment.
 </li>
 <li>
 Teamwork: Comfortable collaborating with colleagues and supporting the broader IT team to ensure smooth operations.
 </li>
 </ul>
</div>

Service Desk & support - Fresh graduates

SCOTT EQUIPMENT

<div>Since 1939, Scott has been family owned and proud to represent the world&rsquo;s finest manufacturers of construction equipment and cranes. Today, our team of nearly 400 employees sell, rents and provides top notch service and parts at 16 locations in 5 states. Come join us! 
 
Our founder believed that &ldquo;People are Important&rdquo; and that is reflected in our values and culture today. Employee benefits is one of the many places that shows.
Company Paid Benefits
Life Insurance
Long-Term Disability
Short Term Disability for employees with 10 years or more of tenure
Emergency Travel Assistance Program including ID theft protection
Employee Assistance Program
Paid Time Off tiered based on tenure
Paid Holidays
Wellness program with generous rewards
Discretionary profit sharing
Partially company paid benefits
Shared cost of health insurance with substantial employer contribution
401K plan with an employer match on the first 6% an employee contributes
Available Benefits
Dental
Vision
Accident Insurance
Critical Illness
Hospital indemnity
Flexible Spending Account
Short Term Disability
Voluntary Life
Training
On the Job training
In person and online manufacturer training
Scott Equipment University, a resource for safety, skills and career development training
Additional benefits
Prescription Safety Glasses Reimbursement (based on position)
Boots reimbursement (based on position)
Job Description:
The Help Desk Analyst provides technical support across all branches and assists with Tier 1 and Tier 2 incidents, device deployment, user account and access management, diagnostic tool support, and onboarding and offboarding tasks. This role works closely with the Support Services Lead and collaborates with system administrators and application teams to ensure efficient, high-quality service delivery.
Required<ul><li>
2+ years IT help desk or desktop support experience.</li><li>
Proficiency with Windows 11, Microsoft 365, and troubleshooting common user issues.</li><li>
Experience imaging and deploying PCs.</li><li>
Familiarity with Active Directory user administration.</li><li>
Basic networking knowledge (TCP/IP, DNS, DHCP).</li><li>
Excellent communication and customer service skills.</li><li>
Strong problem-solving and analysis.</li><li>
Ability to prioritize and multitask.</li><li>
Attention to detail and documentation.</li><li>
Team collaboration.</li><li>
Ability to work independently.</li></ul>
Preferred<ul><li>
Experience with OEM diagnostic tools.</li><li>
Exposure to MFA, M365 security, or conditional access.</li><li>
Experience with Cisco Webex Calling or VoIP systems.</li><li>
IT certifications such as A+ or Network+.</li></ul></div>

IT Help Desk Analyst

Sybrid Pvt Ltd (The Lakson Group of Companies)

Fresh Graduate in Electrical Engineering (Networking) will reports to Manager IT, he is responsible for 1st Level Support for Systems related issues, Maintaining Systems &amp; Security Company-wide. This includes LAN, Active Directory, Proxy, Email Server, Antivirus and Security.Key Responsibilities and Duties/Results Expected/KPI<ul><li>Manage workflow and service request through Client&rsquo;s call ticketing system</li><li>Software installation, configuration, and troubleshooting for end-users</li><li>Performance of IT supports duties as defined by the appropriate I.T Support team leader.</li><li>Network printer installation/configuration</li><li>General Desktop Support/Project Coordination/Move activities</li><li>Monitor, analyze and address reliability and performance issues</li><li>Analyze problems, develop creative solutions and assess risks/benefits</li><li>Assess and address compliance with applicable IP Policies, Standards, and Technical controls.</li><li>Document supported system and application procedures and processes.</li><li>Staffing the help desk as needed.</li><li>Keep abreast of technology changes and Client's operating environment changes to assess potential</li><li>Should be responsible to comply with the standards within the company for e.g. ISMS, HIPPA, etc.</li><li>To report security weaknesses/incident through Information security incident &amp; weakness reporting mechanism.</li></ul>Competencies and Critical Success FactorsValues, Ethics and Professionalism<ul><li>Demonstrating professional integrity by modeling Sybrid&rsquo;s values and ethical standards.</li><li>Demonstrating initiative, consistency, transparency, personal accountability and reliability to meet work demands according to the highest standards.</li><li>Demonstrating the highest level of business ethics and consistently adheres to and promotes key values and principles in all business and personal transactions.</li><li>Demonstrating resilience, drive, commitment to results and responsibility y for own actions</li></ul>Resilience<ul><li>Showing persistence, perseverance, and determination.</li><li>Demonstrating adaptability and flexibility in overcoming challenging situations.</li><li>Showing resolve in searching for alternative solutions to problems.</li></ul>Results OrientationMaintaining focus on those activities that have the greatest impact on meeting work commitments.Continuous Learning<ul><li>Proactively seeking performance feedback and identifies approaches to improve own and others&rsquo; performance and learning.</li><li>Taking personal responsibility to grow and change.</li><li>Supporting opportunities for positive change and actively looks for ways to improve what they do.</li><li>Consistently coaching and developing team members by articulating key expectations, identifying strengths and development needs and provide ongoing support to maximize performance.</li></ul>Job Types: Full-time, FresherPay: Rs40,000.00 per monthWork Location: In person

Technical Support Engineer - Electrical Engineering - Fresh Graduate (Networking)

DXC Technology

<ul><div>Job ID: 51569091</div>
<div>Location: Riyadh, Saudi Arabia</div>
<div>Category: IT Infrastructure Management &amp; Support</div>
<div>Employment Type: Full time</div></ul>
 <div>Job Description:
Service Desk &ndash; Level 1 Agent Support
Role
Roles in this Job Family design, solution, deploy, migrate, manage, and change infrastructure services, End User Services across all related technologies. Including but not limited to servers, storage, mainframe, networks, AD, Modern Device Management, Intelligent Collaboration, IT (HW&amp;SW) Asset Management Services, Field Services and Technical Service Desk.
provide first-tier support for IT service requests and incidents through the ServiceNow platform.
Responsibilities
<ul><li>Handle incoming requests and incidents via phone, email, and chat.</li>
<li>Log and categorize issues in ServiceNow accurately.</li>
<li>Perform basic troubleshooting and escalate unresolved cases.</li>
<li>Provide users with timely updates and resolution guidance.</li>
<li>Maintain documentation and adhere to defined SLAs.</li>
</ul><ul><li>Offer foundational technical support in infrastructure services, providing assistance in routine tasks.</li>
<li>Participate in basic monitoring and routine
ServiceNow &ndash; Level 1 Agent Support &ndash; Analyst II
Role
Roles in this Job Family design, solution, deploy, migrate, manage, and change infrastructure services, End User Services across all related technologies. Including but not limited to servers, storage, mainframe, networks, AD, Modern Device Management, Intelligent Collaboration, IT (HW&amp;SW) Asset Management Services, Field Services and Technical Service Desk.
provide first-tier support for IT service requests and incidents through the ServiceNow platform.
Responsibilities
</li><li>Handle incoming requests and incidents via phone, email, and chat.</li>
<li>Log and categorize issues in ServiceNow accurately.</li>
<li>Perform basic troubleshooting and escalate unresolved cases.</li>
<li>Provide users with timely updates and resolution guidance.</li>
<li>Maintain documentation and adhere to defined SLAs.</li>
<li>Offer foundational technical support in infrastructure services, providing assistance in routine tasks.</li>
<li>Participate in basic monitoring and routine troubleshooting of infrastructure systems.</li>
<li>Collaborate with team members to address infrastructure challenges and daily operational tasks.</li>
<li>Develop and improve technical skills through on-the-job experience.</li>
<li>Show eagerness to learn and gain expertise in infrastructure services.</li>
<li>Follow established best practices and standards in infrastructure service delivery.</li>
<li>Basic Qualifications:
</li><li>Bachelor's degree in a relevant field or equivalent combination of education and experience</li>
<li>Typically, 1+ years of relevant work experience</li>
<li>Proven experience in infrastructure technology analysis</li>
<li>Basic understanding of IT service desk processes.</li>
<li>Familiarity with ServiceNow or similar ticketing tools is a plus.</li>
<li>Customer-focused, with a helpful and professional attitude.</li>
<li>Other Qualifications:
</li><li>An advanced degree in a relevant field is a plus</li>
<li>Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Google Cloud Associate, are a plus&quot;</li>
<li>troubleshooting of infrastructure systems.</li>
<li>Collaborate with team members to address infrastructure challenges and daily operational tasks.</li>
<li>Develop and improve technical skills through on-the-job experience.</li>
<li>Show eagerness to learn and gain expertise in infrastructure services.</li>
<li>Follow established best practices and standards in infrastructure service delivery.</li>
</ul>Basic Qualifications:
<ul><li>Bachelor's degree in a relevant field or equivalent combination of education and experience</li>
<li>Typically, 1+ years of relevant work experience</li>
<li>Proven experience in infrastructure technology analysis</li>
<li>Basic understanding of IT service desk processes.</li>
<li>Familiarity with ServiceNow or similar ticketing tools is a plus.</li>
<li>Customer-focused, with a helpful and professional attitude.</li>
</ul>Other Qualifications:
<ul><li>An advanced degree in a relevant field is a plus</li>
<li>Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Google Cloud Associate, are a plus&quot;</li>
</ul>At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
<div>Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.<div></div>
.</div></div>

Service Desk - Level 1 Agent Support

Circle K

<div>Job Description
Alimentation Couche-Tard Inc., (ACT) is a global Fortune 200 company &amp; a leader in the convenience store &amp; fuel space with over 16,800 stores globally. It has footprint across 31 countries &amp; territories. At the Circle K Business Centre in India (ACT company), we are #OneTeam, leveraging Transformation and Operations together to strengthen our global capabilities. Our Global Procurement Centre of Excellence, set-up in Gurugram (India) aims to build a world class team that will focus on solving our global procurement challenges every day, in terms of operations as well as transformation requirements
About the role
We are seeking an experienced Procurement Support Desk Specialist to join our Global Procurement Centre of Excellence (CoE) team in Gurugram and act as the first point of contact for procurement-related queries. This position also offers an exciting opportunity for the hired candidate to also be part of and drive the operational aspects of procurement transformation via streamlining the ways of working to make support desk process more efficient, while always collaborating with global stakeholders in a dynamic, fast paced &amp; data-driven environment.
The ideal candidate needs to have a detail-oriented approach and be proactive with a strong background in query management, ticket handling, and ServiceNow (or equivalent workflow platforms), ensuring timely and accurate resolution of procurement issues while maintaining high customer satisfaction.
Roles and Responsibilities<ul><li>
Manage and resolve procurement-related queries through ServiceNow / ticketing tools within defined SLAs</li><li>
Serve as a central point of contact for internal stakeholders regarding procurement policies, processes, and vendor-related escalations</li><li>
Monitor, prioritize, and escalate unresolved queries to appropriate teams when required</li><li>
Maintain knowledge base articles, FAQs, and process documentation to support query resolution</li><li>
Support process improvement initiatives to optimize efficiency of procurement operations</li><li>
Generate regular reports on query resolution performance, trends, and recurring issues</li><li>
Partner with cross-functional teams (Procurement, Finance, IT, Vendors) to address systemic issues and improve stakeholder experience</li></ul>
Job Requirements<ul><li>
Strong 5&ndash;8 years&rsquo; experience in procurement operations, procurement support desk, or query management</li><li>
Hands-on experience with ServiceNow (or similar ticketing/query management systems)</li><li>
Strong knowledge of end-to-end S2P / Procurement processes (PR/PO, vendor onboarding, contracts, invoicing support, etc.)</li><li>
Excellent communication and stakeholder management skills</li><li>
Strong analytical and problem-solving ability</li><li>
Ability to handle high query volumes while ensuring accuracy and efficiency</li><li>
Proficiency in MS Excel and reporting tools for data analysis and performance tracking</li><li>
Experience in working within a shared services / global support environment preferred</li><li>
Ability to work independently and collaboratively in a fast-paced environment</li></ul>
Preferred Attributes<ul><li>
Ready to work in shift (generally India/UK/US)</li><li>
Experience in working in Operations and/or large-scale transformation projects</li><li>
Experience in process transition, automation, or continuous improvement projects</li><li>
Ability to build &amp; maintain strong relationships with suppliers &amp; stakeholders</li><li>
Exposure to Global Procurement or shared services environments</li><li>
Proficiency in using ServiceNow or similar query mgt / workflow tools</li></ul>
Additional Qualifications<ul><li>
Attention to detail &amp; a high level of accuracy</li><li>
Team player with a &lsquo;can do&rsquo; attitude</li><li>
Ready to embrace new learnings every day</li><li>
Stakeholder focus &amp; adaptability to change</li></ul>
#LI-DS1</div>

Specialist - Procurement Support Desk

JB Poindexter (India) Private Limited

Company Overview
 JB Poindexter (India) Private Limited is a subsidiary of J.B. Poindexter & Co., Inc. a privately held diversified manufacturing company forecasting $2.4B in annual revenue and 8,000 team members in 2024. The eight operating subsidiaries, covering over 50 locations, are engaged in the production of commercial truck bodies, step-vans, utility trucks, funeral coaches, limousines, pickup truck bed enclosures, precision machining, and expandable foam plastic packaging. For more information, visit www.jbpoindexter.com
 JB Poindexter (India) Private Limited is the captive shared services unit of the J.B. Poindexter & Co., Inc. The company, wholly owned by J. B. Poindexter & Co., Inc. & is headquartered in Houston, Texas, USA.
 
Position Overview: 
<ul>
<li>As a Service Desk Administrator, you will provide Tier 1 support to our customers via phone, email, and computer chat. You will ask appropriate questions and use knowledge and resources to diagnose and resolve their issues. You will escalate issues that extend beyond the Tier I span of control.</li>
<li>The successful candidate for this role will have strong analytical and troubleshooting skills, experience with multiple technology platforms, solid communication skills, work well within a team and across teams, and a desire to continue learning and strive for continual improvement.</li>
<li>The employee is expected to adhere to ethics policies and practices as established by J.B. Poindexter & Co.</li>
</ul>
Responsibilities: 
<ul>
<li>Provide level I and level II support for multiple business units while effectively working independently to resolve level I escalations</li>
<li>Promptly monitor, respond, and process service requests entered through the ticketing system while prioritizing issues by a first-in, first-out workflow</li>
<li>Respond to customer issues via phone, email, and computer chat</li>
<li>Provide customer assistance</li>
<li>Document customer interactions</li>
<li>Run diagnostics to resolve customer-reported issues</li>
<li>Escalate issues to the appropriate tier 2 or tier 3 group</li>
<li>Follow up with customers to ensure issues are resolved</li>
<li>Install, make changes, and repair computer hardware and software</li>
<li>Maintain inventory of all equipment including company phones, monitors, PCs, and software while organizing and maintaining a functional supply room</li>
<li>Adhere to all standards, policies, and procedures in relation to Information Technology</li>
<li>Ensure adherence to all Occupational Health & Safety Act rules and regulations, the IHSA’s EUS rulebook, and company safe work practices, environmental policies, and Health & Safety Management System</li>
<li>Perform other duties related to the above job purpose</li>
<li>Some travel may be required</li>
</ul>
Qualifications : 
<ul>
<li>Bachelor’s degree from a recognized university, with a major in MIS, Computer Technology, or Computer Engineering preferred.</li>
<li>Requires 5 – 8 Years of experience into Service Desk Administration.</li>
<li>Working knowledge of MFA, Office 365, Exchange, WEBEX, and TeamViewer</li>
<li>Proficiency with Windows-based systems</li>
<li>Excellent problem-solving, organizational, analytical, and time-management skills</li>
<li>High degree of judgment, discretion, and attention to detail</li>
<li>Critical thinking and excellent research and analytical skills</li>
<li>Responsible for quality and quantity of work, care, and condition of tools, materials, and equipment. Must be fully aware of job hazards and use appropriate safety equipment and procedures to protect self and others</li>
<li>Characteristics of Success</li>
<li>The individual we're seeking must have a passion for delighting internal customers</li>
<li>Independent analytical person</li>
<li>Self-motivated, self-starter, self-learner</li>
<li>Team oriented, not a silo or lone ranger</li>
<li>Desire to work in a fast-paced, evolving, growing, dynamic environment</li>
<li>Love of technical challenges and the sense of pride it brings to solve them</li>
<li>Education and Experience</li>
<li>Bachelor’s degree with study in MIS or an Information Technology related field</li>
<li>CompTIA A+, Network+ is preferred</li>
<li>Minimum three years of IT service desk experience, preferably through level II</li>
</ul>
Code of Ethics: 
JB Poindexter (India) Private Limited, requires the highest standard of ethics in all business dealings, with customers, suppliers, advisors, employees, and authorities. This position shall actively ensure that his/her own activities and those of all employees within the project meet this obligation. JBPCO critical standards and procedures related to expected conduct are detailed on the company website. This position is expected to be familiar with these policies and ensure that they are implemented in all areas of control.

IT ServiceDesk Analyst

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