help desk support

Vistage Worldwide

<div><div><b>POSITION SUMMARY</b></div><div>
We&rsquo;re looking for a tech-savvy, customer-focused, and solutions-driven Helpdesk Technician to join our dynamic IT team. In this role, you&rsquo;ll be on the front lines of technical support, helping our staff, contractors, and executive leaders stay connected, productive, and secure across a wide range of devices and platforms. Reporting to the Helpdesk Manager, you&rsquo;ll play a critical role in ensuring smooth day-to-day technology operations, resolving issues efficiently, and delivering white-glove support to our internal users. From deploying laptops and maintaining AV equipment to supporting virtual meetings and solving complex hardware or software problems, you&rsquo;ll be the go-to resource for all things IT.</div><div></div><div><b><br>
THE COMPANY</b></div><div>
Vistage is the world&rsquo;s largest CEO coaching and peer advisory organization for small and midsize business (SMB) leaders. We offer the most effective approach for SMB enterprises to achieve better results and grow faster and for SMB leaders to maximize their impact.</div><div></div><div><br>
The 45,000+ members we serve are CEOs, owners and executives of SMB organizations located across the US and in 40 countries worldwide. These SMB executives spend a day or more with Vistage every month, immersing themselves in our comprehensive platform to become better leaders, make better decisions and achieve better results. Our platform features three core elements: valuable perspectives from a trusted group of peers, professional guidance and meeting facilitation from an accomplished business leader (the Chair), as well as deep insights from subject matter experts.</div><div></div><div><br>
Vistage was founded more than 65 years ago, and we&rsquo;ve grown every year since then by innovating to stay on the cutting edge of business and relentlessly delivering value to our members. Our success is demonstrated by Vistage member companies growing 2.2 times faster than non-Vistage peer companies. Learn more about us at www.vistage.com.</div><div></div><div><b><br>
VISTAGE EMPLOYEE LIFE</b></div><div>
Vistage&rsquo;s success is anchored by a unique culture that reinforces employee commitment to the Vistage mission. It is a spirit of collective success and achievement which is also reflected in our workplace. Here&rsquo;s a sample of the employee experience that helps drive our success:</div><div></div><ul><li><div><b><br>
Welcome to our home.</b> Our US headquarters sits in the heart of San Diego&rsquo;s UTC area. It features an open, modern aesthetic with lots of collaboration spaces and opportunities to interact with co-workers. We stay fueled up with free snacks and a weekly free lunch day, along with free lattes and nitro cold brew coffee on tap! From our San Diego base, we collaborate with colleagues based across the country and around the world.</div></li><li><div><b>
We sweat the details.</b> Our on-site gym is decked out with Peloton bikes and other top-tier fitness equipment to keep your workout challenging and fresh. Our campus also offers access to an additional gym, volleyball courts, and a scenic office park, perfect for getting in those midday steps!</div></li><li><div><b>
We invest in your career. </b>Each employee has an actionable career progression plan developed through individual collaboration with their manager. We focus on promoting from within, and employee progression plans are complemented by all-staff development days held in our state-of-the-art learning center. Employees also have access to tons of individualized development resources and a generous tuition reimbursement program.</div></li><li><div><b>
We invest in you</b>. Our employee benefits program is one of the most generous you&rsquo;ll find. Fully-paid healthcare is provided for employees through Aetna, along with access to company-subsidized dental, vision, and life insurance coverage available to employees at very low rates. Take care of your financial future with eligibility for 401(k) matching funds after your first month as an employee. Use the free individual investment counseling we provide to help you grow the money you&rsquo;ve saved. You&rsquo;ll also start with 16 days of paid time off + 12 paid holidays per year to allow you to relax and recharge; employees receive additional annual paid days off based on tenure.</div></li><li><div><b>
We keep it fun!</b> Whether you&rsquo;re with us in the Padres luxury suite enjoying our summer baseball outing, unwinding during an employee happy hour, or toasting your co-workers at our epic annual holiday party, you&rsquo;ll see that we take having fun as seriously as helping our members succeed! The office vibe is business casual with flexible schedules and the freedom to work from home two days per if you so choose! We value mutual respect and laughter . . . we hate stiff formality. You&rsquo;ll have regular access to Vistage executives&mdash;our CEO even buys everyone doughnuts to fuel his informal employee chats!</div></li></ul><div></div><div><br>
Vistage&rsquo;s culture and sense of mission drive employee loyalty: more than half of our staff has been with the company for five years or longer. Are you ready to start your Vistage journey?</div><div></div><div><b><br>
RESPONSIBILITIES:</b></div><ul><li><div>
Primary responsibility is technical support and customer service. Be present and visible in the helpdesk and available to customers requiring technical assistance.</div></li><li><div>
Provide in-person, e-mail, phone, chat, remote control and walkup support for Vistage staff &amp; contractors.</div></li><li><div>
Build, deploy, update and maintain computers, mobile devices and AV equipment for Vistage staff &amp; contractors.</div></li><li><div>
Provide technical and AV support for Vistage conferences &amp; virtual meetings.</div></li><li><div>
Provide home-office network, hardware &amp; software support for Executive staff.</div></li><li><div>
Perform Daily Operating Procedure systems checks and tests.</div></li><li><div>
Quickly identify and escalate non-helpdesk issues to appropriate departments.</div></li><li><div>
Manage small to medium IT projects &ndash; software deployments &amp; upgrades, laptop &amp; desktop refreshes, user training, etc.</div></li><li><div>
Follow standard Help Desk operating procedures; accurately log all Help Desk contacts using the helpdesk ticketing system.</div></li><li><div>
Maintain reasonable discipline and decorum in the Help Desk area.</div></li></ul><div></div><div><b><br>
QUALIFICATIONS</b></div><ul><li><div>
Must have 3 &ndash; 4 years of technical support experience in an IT Department for a medium-sized business.</div></li><li><div><b>
Software &amp; Operating Systems:</b> Windows10, Windows 11, MAC OSX, Microsoft 365, SalesForce.com, MS Active Directory, ShoreTel Communicator, Zoom video conferencing</div></li><li><div><b>
Hardware: </b>Lenovo ThinkPads (T &amp; X Series), Lenovo ThinkCentre Desktops, Apple Mac Pro, Mac Mini, Macbook Pro.</div></li><li><div><b>
Phones &amp; Mobile Devices:</b> ShoreTel IP Phones, iOS &amp; Android handsets, tablets &amp; software</div></li><li><div><b>
Audio-Visual</b>: Wired/wireless Shure microphones, NEC/Epson projectors, matrix switchers &amp; audio mixers</div></li><li><div>
Must have demonstrated strong performance in prior roles, with increasing levels of responsibility and independence.</div></li><li><div>
Distinctive problem solving and analytical skills.</div></li><li><div>
Excellent customer services skills.</div></li></ul><div></div><div><b><br>
Preferred, but not required Qualifications:</b></div><ul><li><div>
Bachelor&rsquo;s Degree in MIS or equivalent experience in IT Department in medium-sized business.</div></li><li><div>
MCSE, MCSA, A+, N+ technical certifications or equivalent experience preferred.</div></li></ul><div></div><div><b><br>
TOTAL COMPENSATION RANGE</b></div><div>
$27 - $29 Hourly (salary based in San Diego, CA)</div><div></div><div><b><br>
JOB LOCATION</b></div><div>
Hybrid in San Diego; 3 days onsite, 2 days offsite</div></div>

Help Desk Support Representative

Concordia Group

<div>
 <strong>
  About Concordia Wireless
  <br/>
  <br/>
 </strong>
 Concordia Wireless is a growing wireless services company with approximately 250 employees. We provide Site Acquisition, Engineering &amp; Design, and Construction Services to clients including AT&amp;T, Verizon and T-Mobile. Our IT team plays a central role in keeping our operations running smoothly &mdash; from end-user support and cloud infrastructure to fleet systems and ERP platforms. We're a hands-on, collaborative team where every role makes a real impact.
 <br/>
 <br/>
 <strong>
  This role is onsite in Carol Stream, IL. Unfortunately, we are not able to offer sponsorship at this time
 </strong>
 .
 <br/>
 <br/>
 <strong>
  Pay Range:
 </strong>
 $60,000.00 - $70,000.00 annually
 <br/>
 <br/>
 Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position
 <br/>
 <br/>
 <strong>
  Benefits:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Paid Time Off / Sick Time
  </li>
  <li>
   Health Insurance: BCBS Medical, Dental, &amp; Vision
  </li>
  <li>
   Long-term &amp; Short-term disability
  </li>
  <li>
   Company Paid Life Insurance
  </li>
  <li>
   401(k) w/ 100% company match up to 6%
  </li>
  <li>
   10+ Paid Holidays with 1 floating holiday/yearly
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Join Us
  <br/>
  <br/>
 </strong>
 This isn&rsquo;t your typical ticket-processing role. You'll be a core part of a lean, high-impact IT team supporting a growing company with a modern stack. If you want to build real skills across cloud, security, and infrastructure &mdash; and actually see your work matter &mdash; this is the right seat.
 <br/>
 <br/>
 <ul>
  <li>
   Own the entire IT environment, not just a queue &mdash; you'll touch endpoints, cloud admin, security tooling, networking, AV, and asset management. That breadth would take years to accumulate at a larger org.
  </li>
  <li>
   Work with a modern, marketable stack &mdash; CrowdStrike Falcon, Microsoft Intune/Autopilot, Entra ID, Wi-Fi 6E, OPNsense. This isn't a legacy shop.
  </li>
  <li>
   Clear growth path &mdash; this role is a direct pipeline into systems administration or IT leadership for the right candidate.
  </li>
  <li>
   You'll never be bored &mdash; between fleet operations, ERP (D365 F&amp;O), Power Automate integrations, and ongoing infrastructure projects, there's always something substantive happening.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Role Summary
  <br/>
  <br/>
 </strong>
 The Level 2 Help Desk Technician is the frontline and escalation point for all day-to-day IT support at Concordia Wireless. With no Level 1 beneath this role, you'll handle the full spectrum of inbound requests while also owning key IT processes including user lifecycle management, Microsoft 365 administration, endpoint security monitoring, and asset management. This role is well-suited to a technician who is ready to operate independently and grow into a broader IT role.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  End-User Support &amp; Ticketing
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handle all inbound support requests as the sole frontline technician, triaging and resolving issues at L1 and L2 levels or escalating to the IT Team Lead when appropriate
  </li>
  <li>
   Diagnose and resolve issues across Windows 11 endpoints, printers, VPN (OpenVPN), and business applications
  </li>
  <li>
   Manage and prioritize the IT service queue using Freshservice, ensuring SLA adherence and clear documentation
  </li>
  <li>
   Provide clear, professional communication to end users throughout the ticket lifecycle
  </li>
  <li>
   Identify recurring issues and escalate patterns or systemic problems to the IT Team Lead
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Microsoft 365 &amp; Cloud Administration
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Administer Microsoft 365 environments including Exchange Online, Teams, SharePoint, and OneDrive
  </li>
  <li>
   Manage user accounts, licensing assignments, distribution groups, and shared mailboxes in M365 Admin Center
  </li>
  <li>
   Support Microsoft Intune for device management, policy enforcement, and Autopilot enrollment
  </li>
  <li>
   Assist with conditional access, MFA configuration, and Entra ID (Azure AD) account management
  </li>
  <li>
   Monitor Microsoft 365 service health and respond to platform-related incidents
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Onboarding &amp; Offboarding
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Execute end-to-end user onboarding: account provisioning in Active Directory and M365, device imaging and deployment, application access setup, and equipment configuration
  </li>
  <li>
   Process offboarding tasks including account disablement, license reclamation, data retention, and hardware retrieval
  </li>
  <li>
   Maintain onboarding/offboarding checklists and ensure consistent, documented processes
  </li>
  <li>
   Coordinate with HR and department managers to ensure timely and accurate access provisioning
  </li>
  <li>
   Support Windows Autopilot and Intune-based device deployment for new hires
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Endpoint Security (CrowdStrike Falcon)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monitor CrowdStrike Falcon dashboard for alerts, detections, and sensor health across all endpoints
  </li>
  <li>
   Investigate and triage endpoint alerts; escalate confirmed incidents to IT Team Lead
  </li>
  <li>
   Ensure Falcon sensor deployment and policy compliance on all managed devices
  </li>
  <li>
   Assist with CrowdStrike reporting and contribute to monthly security reviews
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Asset Management &amp; Procurement
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain accurate IT asset inventory (hardware, peripherals, software licenses) from procurement through retirement
  </li>
  <li>
   Process hardware requests, coordinate purchases with vendors, and track delivery and deployment
  </li>
  <li>
   Manage device lifecycle including imaging, redeployment, and secure disposal/wiping
  </li>
  <li>
   Track software license counts and flag renewal dates or compliance gaps to IT Team Lead
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Documentation &amp; Knowledge Base
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Author and maintain SOPs, how-to guides, and runbooks for common support workflows
  </li>
  <li>
   Document all system configurations, changes, and incident resolutions in Freshservice
  </li>
  <li>
   Build and maintain a self-service knowledge base to deflect repeat tickets
  </li>
  <li>
   Keep onboarding/offboarding checklists current as systems and processes evolve
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  AV / Conference Room Technology
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Own the setup, maintenance, and troubleshooting of all conference room AV equipment (displays, cameras, speakers, Teams Rooms)
  </li>
  <li>
   Conduct regular AV health checks and address issues proactively before meetings
  </li>
  <li>
   Support end users with Teams/video call setup and in-room tech during high-stakes meetings
  </li>
  <li>
   Coordinate vendor support for AV equipment repairs or replacements
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Network &amp; Infrastructure Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as first responder for network connectivity issues (wired, Wi-Fi, VPN) across the office
  </li>
  <li>
   Assist with basic switch, AP, and OPNsense firewall troubleshooting under IT Team Lead direction
  </li>
  <li>
   Monitor network health and escalate anomalies or outages promptly
  </li>
  <li>
   Support VLAN assignments, port configurations, and Wi-Fi 6E AP management as needed
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2+ years of experience in a help desk or IT support role
  </li>
  <li>
   Hands-on experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint)
  </li>
  <li>
   Proficiency troubleshooting Windows 10/11 in a domain-joined environment
  </li>
  <li>
   Familiarity with Active Directory user and group management
  </li>
  <li>
   Experience with ITSM/ticketing platforms (Freshservice, ServiceNow, or similar)
  </li>
  <li>
   Comfortable serving as the sole frontline technician &mdash; self-directed with strong prioritization skills
  </li>
  <li>
   Strong written and verbal communication skills; ability to explain technical issues to non-technical users
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   CompTIA A+ or Network+
  </li>
  <li>
   Experience with Microsoft Intune and Autopilot device deployment
  </li>
  <li>
   Familiarity with endpoint security platforms (CrowdStrike Falcon or similar)
  </li>
  <li>
   Exposure to VPN administration (OpenVPN or similar)
  </li>
  <li>
   Basic networking knowledge &mdash; VLANs, switching, Wi-Fi troubleshooting
  </li>
  <li>
   Experience in a mid-size company (150&ndash;500 employees) IT environment
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Concordia Wireless is a division of Concordia Group. Concordia Wireless. is a drug and alcohol-free workplace including marijuana. Concordia Wireless is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 </em>
</div>


Help Desk Support II

Liberty Personnel Services, Inc.

<div>
 Job Details:
 <br/>
 <br/>
 My client is seeking someone to serve in the capacity of Help Desk Support Analyst. The position is needed due to growth and high call volume. This role will be 1st shift EST and will be fully remote.
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 Technical support of Network, Desktop and Applications.
 <br/>
 <br/>
 Strong troubleshooting skills.
 <br/>
 <br/>
 Ability to follow strict escalation procedures.
 <br/>
 <br/>
 Excellent Documentation and Communication.
 <br/>
 <br/>
 Ability to work with minimal supervision.
 <br/>
 <br/>
 <strong>
  Required Skills:
  <br/>
  <br/>
 </strong>
 Help Desk Call Center
 <br/>
 <br/>
 Healthcare Environment
 <br/>
 <br/>
 Active Directory
 <br/>
 <br/>
 MS Windows 7 &amp; 8.
 <br/>
 <br/>
 MS Office 2003/2007/2010.
 <br/>
 <br/>
 Email Administration (MS Outlook).
 <br/>
 <br/>
 Edgar Unthank
 <br/>
 <br/>
 300 Conshohocken State Road | Conshohocken, PA 19428
 <br/>
 <br/>
 Direct Line: 484.238.1943
 <br/>
 <br/>
 edgar@libertyjobs.com www.libertyjobs.com
 <br/>
 <br/>
 www.linkedin.com/in/edgarunthank
 <br/>
 <br/>
 #IT
 <br/>
 <br/>
 #remote
 <br/>
 <br/>
 #midsenior
 <br/>
 <br/>
 <br/>
 <br/>
</div>


Help Desk Support Analyst Remote

CareerSwift

<div><h2 class="jobSectionHeader"><b>Job Description</b></h2><p><b>
About the Role</b></p><p>
We are looking for a Help Desk / IT Support Specialist to join our US team. You will be the first point of contact when something breaks, something does not load, or someone cannot get in. Your job is to get people back on track quickly and make sure nothing falls through the cracks. This is a fully remote position open to candidates anywhere in the United States.</p><p><b><br>
What You Will Do</b></p><ul><li><p>
Handle incoming support tickets through tools like Zendesk, Jira, or ServiceNow and make sure every one of them gets resolved</p></li><li><p>
Troubleshoot hardware, software, and connectivity issues across Windows and macOS environments</p></li><li><p>
Manage user accounts and access permissions using Active Directory and Microsoft 365</p></li><li><p>
Support networking issues including VPN connectivity, DNS, and basic TCP/IP troubleshooting</p></li><li><p>
Write up clear documentation and keep the internal knowledge base up to date so issues do not repeat</p></li><li><p>
Escalate complex or recurring problems to the right team with context included</p></li></ul><p><b>
What We Are Looking For</b></p><ul><li><p>
At least 1 year of experience in IT support or a helpdesk role</p></li><li><p>
Hands-on experience with Windows and macOS</p></li><li><p>
Familiarity with at least one ticketing system (Zendesk, Jira, or ServiceNow)</p></li><li><p>
Basic understanding of networking: VPN, DNS, TCP/IP</p></li><li><p>
You can explain technical issues in plain language without making people feel bad for asking</p></li><li><p>
Comfortable working independently and staying on top of your queue without someone checking in constantly</p></li></ul><p><b>
Salary</b>: $25&ndash;$30/hour</p><h2 class="jobSectionHeader"><b>
Job Overview</b></h2><p><b>
Location:</b> Remote</p><p><b>
Seniority Level:</b> Junior</p></div>

Help Desk / IT Support Specialist

Reqrouteinc

<p><strong>Job Title: IT Help Desk Technician</strong><br /><br /><strong>Company: Reqrouteinc</strong><br /><br /><strong>Location: United, Pennsylvania</strong><br /><br /><strong>Employment Type: Full-Time</strong><br /><br /><strong>Job Overview</strong><br /><br />Reqrouteinc is seeking a motivated and customer-focused IT Help Desk Technician to join our team. Based in our <strong>United, Pennsylvania</strong> office, this <strong>Full-Time</strong> role is essential for maintaining the smooth operation of our IT systems. The ideal candidate will be the first point of contact for all IT-related queries, providing timely and effective technical support to our staff. You will be responsible for diagnosing and resolving a wide range of hardware, software, and network issues, ensuring our employees can work efficiently and securely.<br /><br /><strong>Responsibilities</strong><br /><br />As an IT Help Desk Technician, your key duties will include:<br />• Serving as the primary point of contact for technical support requests received via phone, email, or our ticketing system.<br />• Providing first-line support by troubleshooting and resolving issues related to computer hardware, software, mobile devices, and peripherals.<br />• Installing, configuring, and maintaining desktop operating systems, business applications, and computer hardware.<br />• Managing user accounts, permissions, and access rights within Active Directory and other systems.<br />• Escalating complex or unresolved issues to the appropriate senior IT personnel in a timely manner.<br />• Meticulously documenting all support requests, troubleshooting steps, and resolutions in our IT service management system.<br />• Assisting with the setup and onboarding of new employees, including workstation configuration and account creation.<br />• Contributing to the creation and maintenance of our IT knowledge base and user guides.<br /><br /><strong>Qualifications</strong><br /><br />The successful candidate should possess the following skills and experience:<br />• Proven experience in an IT help desk, service desk, or a similar technical support role.<br />• Strong working knowledge of Windows operating systems and the Microsoft Office 365 suite.<br />• Hands-on experience with troubleshooting PC hardware, printers, and other peripherals.<br />• A basic understanding of networking principles, including TCP/IP, DNS, and DHCP.<br />• Experience with user account management in an Active Directory environment is highly desirable.<br />• Excellent communication and interpersonal skills, with a strong focus on customer service.<br />• Strong analytical and problem-solving abilities with a keen attention to detail.<br />• The ability to work independently and collaboratively as part of a dynamic team.<br />• Relevant industry certifications (e.g., CompTIA A+, ITIL Foundation) are considered an advantage.<br /><br /><strong>What We Offer</strong><br /><br />• A competitive hourly wage ranging from <strong>$20 to $45 USD</strong>, dependent on experience and qualifications.<br />• A permanent, <strong>Full-Time</strong> position.<br />• An opportunity to develop your technical skills in a supportive and professional environment.</p>

IT Help Desk

Snap Tech IT, LLC

<p><b>Senior Service Desk Technician (Tier 2 &ndash; MSP)</b></p><p><b>Location:</b> Cumming, GA<br/><b>Type:</b> Full-Time | In Office<br/><b>Schedule:</b> Monday&ndash;Friday, 7:50am&ndash;5:00pm<br/><b>Salary Range:</b> $60,000&ndash;$70,000 (based on experience)</p><p>Snap Tech IT is hiring a <b>Senior Service Desk Technician</b> to serve as a primary escalation point for complex client issues in our Managed Service Provider (MSP) environment. This role is designed for technicians already operating at a <b>Tier 2 level</b> who are comfortable owning advanced troubleshooting from start to finish.</p><p>This is <b>not</b> an entry-level help desk role and <b>not</b> a junior training position.</p><p><b>Important &ndash; Please Read Before Applying</b></p><p>You will struggle in this role if your experience is limited to:</p><ul><li>Tier 1 help desk or password-reset work</li><li>Home labs, self-study, or classroom-only experience</li><li>Supporting a single internal environment with low ticket volume</li></ul><p>We are looking for a technician who already understands the <b>pace, accountability, and problem-solving depth</b> required in an MSP or similarly demanding service desk environment.</p><p><b>What You&rsquo;ll Do</b></p><ul><li>Act as a <b>Tier 2 escalation resource</b> for complex technical issues</li><li>Provide remote technical support to multiple business clients in a B2B MSP environment</li><li>Troubleshoot and resolve advanced issues involving:</li><li>Windows 10/11</li><li>Microsoft 365 (Exchange, Azure AD basics)</li><li>Active Directory (users, groups, GPO awareness)</li><li>Networking fundamentals (DNS, DHCP, TCP/IP)</li><li>Own tickets through resolution, not just handoffs</li><li>Perform technical triage and determine issue severity and root cause</li><li>Use <b>ConnectWise Automate</b> and our ticketing system to manage work</li><li>Support endpoint security tools, email security, MDM, and related platforms</li><li>Create and maintain clear documentation in <b>IT Glue</b></li><li>Collaborate with other technicians and escalate only when appropriate</li><li>Participate in a rotating after-hours on-call schedule</li><li>Occasionally travel onsite to client locations (valid driver&rsquo;s license required)</li></ul><p><b>What We&rsquo;re Looking For</b></p><p>You are someone who:</p><ul><li>Regularly handles <b>escalated or non-routine tickets</b></li><li>Is comfortable troubleshooting issues where the answer isn&rsquo;t obvious</li><li>Can manage multiple priorities in a fast-paced queue</li><li>Communicates clearly with non-technical end users</li><li>Takes ownership and follows issues through to resolution</li><li>Values documentation, process, and accountability</li><li>Understands MSP expectations around responsiveness and efficiency</li></ul><p><b>Required Qualifications</b></p><ul><li><b>3&ndash;5 years of IT support experience</b> (Service Desk, Technical Support, MSP preferred)</li><li>Demonstrated Tier 2 troubleshooting experience</li><li>Strong working knowledge of:</li><li>Windows OS</li><li>Microsoft 365</li><li>Active Directory</li><li>Solid understanding of networking fundamentals</li><li>Experience working from a ticket queue and documenting work thoroughly</li><li>Strong customer service and communication skills</li></ul><p><b>Strongly Preferred (Not Required)</b></p><ul><li>Prior MSP experience</li><li>Experience with <b>ConnectWise</b>, RMM tools, or similar platforms</li><li>Exposure to virtualization (VMware or similar)</li><li>Security tooling or firewall exposure</li><li>Microsoft or CompTIA certifications</li></ul><p><b>About Snap Tech IT</b></p><p>Since 2001, Snap Tech IT has provided managed IT services to businesses across Atlanta, Phoenix, and San Francisco. We are a process-driven MSP that values curiosity, accountability, and continuous improvement. Our technicians take pride in solving real problems and delivering consistent, high-quality service to our clients.</p><p>Job Type: Full-time</p><p>Pay: $60,000.00 - $70,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>What ticketing system(s) have you used, and approximately how many tickets did you handle on an average day?</li><li>This is a full‑time, in‑office role in Cumming, GA (Monday&ndash;Friday). Please confirm your availability.</li><li>Briefly describe your IT support experience, including the type of environment(s) you supported (MSP, internal IT, service desk) and the level of issues you primarily handled (Tier 1, Tier 2, escalations, etc.).</li><li>Describe the most complex Microsoft 365 issue you personally resolved end to end without escalation. Include what was broken, how you diagnosed the root cause, and what ultimately fixed it.</li><li>Describe a ticket that was escalated to you because Tier 1 could not resolve it. What symptoms were reported, what troubleshooting had already been attempted, how you identified the root cause, and what ultimately resolved the issue?</li></ul><p>Experience:</p><ul><li>IT Support/ Help Desk: 3 years (Required)</li></ul><p>Work Location: In person</p>

Senior Service Desk Technician (Tier 2 – MSP)

Hire Evolution Consulting

<div><h1 class="jobSectionHeader"><b>Remote Tier 2 Help Desk Specialist</b></h1><p>
We&rsquo;re currently hiring an experienced <b>Tier 2 Help Desk Specialist</b> to join a fast-paced enterprise support environment supporting a large national organization. This is a fully remote opportunity for someone who enjoys solving technical issues, working independently, and supporting users in a high-volume environment.</p><p>
Candidates must be comfortable working a rotating schedule in a 24/7 operation and able to travel to either <b>Ashburn, VA</b> or <b>Orlando, FL</b> to pick up company equipment if needed.</p><h2 class="jobSectionHeader"><b>
What You&rsquo;ll Be Doing</b></h2><ul><li><p>
Provide advanced remote support for end users experiencing hardware, software, login, connectivity, and access-related issues</p></li><li><p>
Troubleshoot Microsoft environments, including Outlook, Office applications, Windows systems, and Active Directory</p></li><li><p>
Support remote access tools, VPN connectivity, authentication issues, and mobile device management platforms</p></li><li><p>
Assist users with workstation setup, software installs, peripheral support, and system access requests</p></li><li><p>
Escalate more complex technical issues to engineering or specialized support teams when needed</p></li><li><p>
Document support activity and maintain accurate ticket updates within the ticketing system</p></li><li><p>
Deliver excellent customer service while managing multiple priorities in a fast-moving support environment</p></li></ul><h2 class="jobSectionHeader"><b>
What We&rsquo;re Looking For</b></h2><ul><li><p>
At least 2 years of Help Desk or Technical Support experience in a Tier 2 environment</p></li><li><p>
Strong troubleshooting skills across Microsoft technologies and remote support tools</p></li><li><p>
Experience supporting VPN connectivity, mobile devices, and enterprise user environments</p></li><li><p>
Ability to work independently and remain organized in a high-volume setting</p></li><li><p>
Strong communication and customer service skills</p></li><li><p>
Comfortable working rotating shifts, including evenings, weekends, and holidays</p></li><li><p>
U.S. Citizenship required</p></li><li><p>
Must be able to successfully pass a background investigation</p></li></ul><h2 class="jobSectionHeader"><b>
Preferred Experience</b></h2><ul><li><p>
Experience with ServiceNow or similar ticketing platforms</p></li><li><p>
Familiarity with AirWatch/Workspace ONE, Zscaler, or GlobalProtect</p></li><li><p>
Certifications such as CompTIA A+, Network+, Security+, or ITIL are a plus</p></li><li><p>
Previous experience supporting government or enterprise-level environments is highly preferred</p></li></ul><h2 class="jobSectionHeader"><b>
Additional Information</b></h2><ul><li><p>
Fully remote position</p></li><li><p>
Equipment pickup required in Ashburn, VA or Orlando, FL</p></li><li><p>
Rotating 24/7 support schedule</p></li><li><p>
Stable long-term opportunity with a collaborative support team</p></li></ul><p></p>
#Workwolf</div>

Tier 2 Help Desk, REMOTE

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