assistant engineer

customer support agent

electrical technician

it assistant

network support engineer

help desk technician

MARS Healthcare Network

The IT Service Desk is responsible for providing 24/7 support to internal users and external customers. The IT Help desk Executive will be responsible to provide technical support to internal, external users and clients as required. The Service Desk Executive will be considered as the firm&rsquo;s front liner and will be required to solve basic technical problems and provide support for all assigned areas.Key Responsibilities:<ul><li>Responsible for Level 1 support to all clients and internal users&rsquo; queries and provide technical support for the resolution of requests according to agreed SLAs.</li><li>Deliver training to staff and clients of RIS and corporate applications and assist with product demo to clients.</li><li>Responsible for managing service requests in the service management system and handle user requests via online requests, calls, and emails</li><li>Provide timely and efficient responses to customer inquiries and project requests. Update supervisor and management about critical IT issues and incidents.</li><li>Maintain up to date status of all operational support and project tickets in service desk software and provide regular updates to supervisor.</li></ul>Skills and Experience:<ul><li>Minimum 3-5 years experience as IT help desk support and delivering support to international clients and remote users. Knowledge of the ITIL framework is desirable.</li><li>Demonstrated ability to evaluate and think creatively with regard to solving problems.</li><li>Excellent written and verbal English communication skills and ability to work as an effective member in a remote team environment.</li><li>Effective time management, ability to multi task and excellent customer services skills are must have.</li></ul>Job Type: Full-timePay: From Rs80,000.00 per monthWork Location: In person

IT Helpdesk Analyst

Retail online

We are looking for a skilled and customer-oriented Executive IT Support Specialist to join our IT team. This role is primarily focused on providing high-quality technical support to end users, including executives and employees, across hardware, software, networking, and cloud-based environments. The ideal candidate communicates clearly and confidently in English, demonstrates strong troubleshooting skills, and performs well in a fast-paced, service-driven setting.Key Responsibilities:<ul><li>Deliver prompt, professional IT support to employees via phone, email, in-person assistance, and remote support tools</li><li>Diagnose and resolve issues related to hardware, software, operating systems, networks, and applications</li><li>Create, manage, and maintain user accounts and access permissions across cloud-based and on-premises systems</li><li>Administer and support Active Directory, Azure AD, Office 365, Exchange, SharePoint, and endpoint devices</li><li>Install, configure, and support desktops, laptops, printers, mobile devices, and related peripherals</li><li>Configure and troubleshoot Office 365 applications, email systems, and mobile device access</li><li>Support virtual desktop infrastructures and remote desktop technologies</li><li>Monitor systems and respond to potential cybersecurity risks or incidents</li><li>Configure and maintain network devices such as firewalls, switches, wireless access points, and load balancers</li><li>Accurately document incidents, resolutions, system configurations, and IT procedures</li><li>Ensure IT requests are handled efficiently while maintaining a high level of customer satisfaction</li><li>Coordinate with telecom providers, internet service providers, cloud vendors, and third-party consultants</li><li>Perform cabling, hardware installation, equipment moves, and workstation setups as required</li><li>Research, recommend, and implement new IT solutions aligned with business needs</li><li>Manage multiple tasks effectively under pressure and meet defined service timelines</li><li>Participate in on-call rotations, weekend support, and flexible schedules when required</li></ul>Requirements:<ul><li>Excellent spoken and written English communication skills.</li><li>Minimum of 2 years&rsquo; experience in an IT support, help desk, or desktop support role</li><li>Strong ability to clearly explain technical concepts to both technical and non-technical users</li><li>Hands-on experience supporting:</li><li>Windows Server and Windows 10/11</li><li>VMware and/or Hyper-V</li><li>Microsoft Office 365 and Exchange</li><li>Strong troubleshooting, analytical, and problem-solving skills with a customer-service focus</li><li>Familiarity with cloud platforms and cloud computing environments</li><li>Experience supporting video conferencing systems and collaboration tools</li></ul>Why Join Level3 BOS: Level3 BOS offers a collaborative and growth-focused work environment that encourages continuous learning and career development. This role provides hands-on exposure to U.S.-based clients and finance teams, offering valuable experience in global financial operations. You will play a critical role in maintaining data accuracy while contributing to process improvement and long-term organizational success.Location: DHA Phase 5, Karachi Shift: Night Shift (8:00 PM &ndash; 5:00 AM)Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

IT Support Executive (Night Shift)

Shahwilayat Public School

About Shahwilayat Public School is a rapidly growing educational institution committed to academic excellence, structured administration, and continuous institutional development. As part of our operational strengthening and digital infrastructure enhancement, we are hiring a competent and proactive IT Assistant to support our campus operations.Position OverviewThe IT Assistant will be responsible for providing technical support, maintaining hardware and software systems, ensuring smooth digital operations, and assisting staff with day-to-day IT-related matters. The role requires hands-on troubleshooting skills, system maintenance capabilities, and the ability to support school-wide IT functions.Key Responsibilities<ul><li>Provide technical support to teaching and administrative staff</li><li>Install, configure, and maintain desktops, laptops, printers, and network devices</li><li>Manage Wi-Fi and LAN connectivity issues</li><li>Monitor and maintain CCTV systems (if applicable)</li><li>Assist in maintaining school ERP systems and attendance systems</li><li>Perform routine system updates, backups, and security checks</li><li>Coordinate with external vendors for major technical repairs</li><li>Maintain IT inventory and equipment records</li><li>Ensure data security and confidentiality</li></ul>Required Qualifications<ul><li>Diploma or Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>1&ndash;3 years of relevant IT support experience (educational institution preferred)</li><li>Strong knowledge of:</li><li>Windows OS installation &amp; troubleshooting</li><li>Basic networking (LAN/WAN)</li><li>Printer &amp; peripheral troubleshooting</li><li>Basic understanding of cybersecurity practices</li><li>Ability to handle multiple tasks and urgent technical issues</li></ul>Salary &amp; Benefits<ul><li>Competitive salary (based on experience)</li><li>Structured administrative environment</li><li>Growth opportunity within expanding institution</li><li>Professional work culture</li></ul>How to ApplyInterested candidates may apply via Indeed or send their updated CV to hr@shahwilayat.edu.pk Subject Line: Application for IT Assistant &ndash; Campus IJob Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>Enlish (Preferred)</li></ul>Work Location: In person

IT Assistant

SmartHCM

Job Summary: The IT Support Engineer will provide technical support to end-users and assist in maintaining the company&rsquo;s IT infrastructure. This role involves troubleshooting hardware, software, and network issues, as well as implementing IT solutions in accordance with company policies.Key Responsibilities:&middot; Provide Level 1 support to end-users for laptops, desktops, printers, scanners, and operating systems.&middot; Provide Level 2/3 support and troubleshooting to resolve complex technical issues.&middot; Assist in the administration and maintenance of IT infrastructure, including Windows/Linux servers, networks, and security systems.&middot; Install and configure operating systems (OS) and software as per company SOPs.&middot; Perform system modifications, patches, and updates as needed.&middot; Work within established configuration and change management policies to ensure proper approvals and success of infrastructure changes.&middot; Diagnose and resolve hardware, software, and network-related issues, both remotely and on-site.&middot; Hands-on experience with Linux, Windows, Bash, and PowerShell scripting.&middot; Collaborate with the company&rsquo;s security team to implement security tools, policies, and procedures.&middot; Liaise with vendors and other IT personnel for problem resolution.&middot; Possess knowledge of client/server database applications.&middot; Maintain documentation and reports on technical issues and solutions.&middot; Report directly to the Senior IT staff.Qualifications &amp; Skills:&middot; Bachelor&rsquo;s degree in Computer Science, IT, or related field (or equivalent experience).&middot; Proven experience in IT support or related technical roles.&middot; Strong knowledge of Windows and Linux operating systems, networking protocols, and office productivity software.&middot; Excellent problem-solving and troubleshooting skills.&middot; Strong communication and interpersonal skills.&middot; Relevant certifications (e.g., CompTIA A+, Microsoft, ITIL) are a plus.. Salary Package: Market competitive and negotiable based on experience.How to Apply?Send your CV to mehak.mumtaz@smarthcm.cloud with the subject line or apply directly on Indeed!Job Type: Full-timeWork Location: In person

IT Support Engineer

Simpaisa Payment Gateway

Summary:Tapmad is looking for a proactive and technically skilled IT Helpdesk Officer to manage day-to-day helpdesk operations and provide technical assistance to end users. The ideal candidate will be responsible for troubleshooting hardware, software, and network issues while ensuring smooth IT operations across the organization.Key Responsibilities:&middot; Handle day-to-day helpdesk and end-user support requests&middot; Troubleshoot hardware, software, and network-related issues&middot; Provide first- and second-level technical support&middot; Manage user accounts, access rights, and security policies in Active Directory and Azure Entra ID&middot; Support servers and assist with basic system administration tasks&middot; Coordinate with IT NOC teams for issue resolution and escalationRequirements:&middot; Bachelor&rsquo;s degree in computer science, or related field&middot; 1&ndash;3 years of relevant IT support experience&middot; Hands-on experience with Active Directory and Azure Entra ID&middot; Strong knowledge of Windows OS, networking basics, and troubleshooting&middot; Experience in OTT, sports, or entertainment industry&middot; Understanding of direct response creative principlesJob Type: Full-timeWork Location: In person

IT Helpdesk Officer

Cronysoft

At CronySoft, we pride ourselves on delivering cutting-edge technology solutions and exceptional customer service. We&rsquo;re seeking a skilled Technical Support Engineer to join our dynamic team. This role is perfect for someone who thrives in problem-solving, loves troubleshooting, and is passionate about ensuring smooth system functionality for our clients.Job description <ul><li>Ability to communicate in English (Fluently Is a Must)</li><li>Research and identify solutions to software and hardware issues.</li><li>Diagnose and troubleshoot technical issues, including account setup and network configuration.</li><li>Ask customers targeted questions to quickly understand the root of the problem.</li><li>Track computer system issues through to resolution, within agreed time limits.</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue.</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).</li><li>Provide prompt and accurate feedback to customers.</li><li>Refer to internal databases or external resources to provide accurate tech solutions.</li><li>Ensure all issues are properly logged.</li><li>Prioritize and manage several open issues at one time.</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting.</li><li>Prepare accurate and timely reports.</li><li>Document technical knowledge in the form of notes and manuals.</li><li>Maintain jovial relationships with clients</li><li>Ability to communicate in English (Fluently Is a Must)</li></ul>Location: Sharah-e-Faisal ( Company profile - https://shorturl.at/eArh6 )Shift Timings: 8:00 PM to 5:00 AM (5 days a week) Job Type: Full-timeWork Location: In person

Technical Support Specialist

UDPL

Job Description: IT &amp; Network Support EngineerWe are looking for an IT &amp; Network Support Engineer for our holding company. The ideal candidate will be responsible for providing technical IT &amp; networking support and assistance to the employees , resolving issues, and ensuring satisfaction. The position reports to the Head of IT.Responsibilities:<ul><li>Provide technical support to the team via phone, email, or chat channels.</li><li>Diagnose and resolve employees' issues by analyzing symptoms, troubleshooting problems, and offering effective solutions.</li><li>Document and track team interactions, including issue details, resolutions, and follow-up actions, in a ticketing system.</li><li>Collaborate with cross-functional teams to escalate and resolve complex issues.</li><li>Ensure timely and effective communication, keeping team informed of issue progress and resolution.</li><li>Participate in on-call rotations or after-hours support for special scenarios when required.</li><li>Continuously develop and expand technical knowledge and skills to stay up-to-date with the product or service being supported.</li><li>Strive for high team satisfaction by providing excellent service and support</li><li>Assist Head of IT in day to day IT operations</li></ul>Requirements:<ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).</li><li>Proven experience (2-3 Yrs) in a technical support or customer service role, preferably in the technology industry.</li><li>Strong knowledge of software, hardware, and systems troubleshooting.</li><li>Excellent problem-solving and analytical skills.</li><li>Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals.</li><li>Familiarity with ticketing systems and staff support software.</li><li>Ability to work independently and in a team environment.</li><li>Patience, empathy, and a customer-centric approach.</li><li>Ability to multitask and prioritize workload effectively.</li><li>Basic understanding of networking concepts and protocols is a plus.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

IT & Network Support Engineer

Explore 283+ Help desk technician in Karachi this February. Find roles across top companies and apply now to boost your career.