customer support executive Jobs in Karachi

customer support executive

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chat support representative Jobs in Karachi

chat support representative

customer support representative Jobs in Karachi

customer support representative

help desk technician

LOGIX PROJECT MANAGEMENT (Pvt) Ltd

Job DescriptionWe are looking for a full-time IT Support Officer to join our team in Karachi. The ideal candidate will be responsible for providing technical and help desk support, troubleshooting hardware and software issues, and maintaining desktop systems to ensure smooth daily IT operations.The role includes diagnosing technical problems, installing and maintaining IT equipment and software, supporting end users, and ensuring reliable IT services across the organization.Key Responsibilities<ul><li>Provide day-to-day IT and help desk support</li><li>Troubleshoot hardware, software, and network-related issues</li><li>Install, configure, and maintain desktop computers and IT equipment</li><li>Install and support engineering and design software such as AutoCAD, ETABS, SAFE, Revit, etc.</li><li>Ensure smooth and uninterrupted IT operations</li><li>Maintain IT systems in line with company requirements</li></ul>Requirements &amp; Qualifications<ul><li>Experience in IT Support, Technical Support, or Help Desk</li><li>Strong troubleshooting and problem-solving skills</li><li>Hands-on experience with desktop computers and IT systems</li><li>Knowledge of installing and supporting engineering software</li><li>Good communication and interpersonal skills</li><li>Ability to work independently and in a team</li><li>Experience in the construction, engineering, or project management industry is a plus</li><li>Preference will be given to candidates with experience in Civil Engineering Consultancy firms</li><li>Bachelor&rsquo;s degree in IT, Computer Science, or a related field</li></ul>Job Type: Full-timeWork Location: In person

IT Support Officer

DM Clinical Research

<div>The IT Support Specialist I is to provide help to level one issue, as well as knowledge on technology to train staff. 
You will also be responsible for assisting and providing support for technical issues. 
 
DUTIES &amp; RESPONSIBILITIES<ul><li>
Assisting and providing support for technical issues</li><li>
Collaborate with IT team, cross-functional teams and all DMCR departments</li><li>
Work independently in a hybrid environment with limited supervision with the ability to prioritize objectives</li><li>
Serve as the initial point of contact for incoming support requests, provide all level 1 support, enter all activities into the ticketing system, provide updates, and resolve requests in accordance with departmental standards. Ability to triage incoming requests to the appropriate person.</li><li>
Assist in the compilation/maintenance of an accurate inventory of hardware and software</li><li>
Assist in network troubleshooting layer 1 through layer 7 of the OSI model. Including but not limited to network applications and physical cabling (voice &amp; data) issues that affected workstation connectivity.</li><li>
Train staff in how to use a computer, email, audio/video, and telecommunication features and functionality.</li><li>
Create end-user documentation and guides as needed</li><li>
Coordinates and performs support for laptops, desktops, and mobile devices. Including but not limited to peripherals, office copiers, printers, and cameras. Ability to research and resolve technical issues.</li><li>
Deliver and set up equipment in and around metropolitan Houston</li><li>
Any other matters as assigned by management.</li></ul> 
KNOWLEDGE &amp; EXPERIENCE 
 
Education:<ul><li>
High school diploma or GED, required</li><li>
Associates Degree or Bachelor&rsquo;s Degree, preferred</li></ul> 
Experience:<ul><li>
1+ years of help desk function with end user computer support. Experience may be accepted in lieu of experience.</li></ul> 
Credentials:<ul><li>
Network+, Google Workspace Certification, and/or Microsoft 365 Enterprise Admin</li><li>
Required: CompTIA A+ (or equivalent)</li></ul> 
Knowledge and Skills:<ul><li>
Excellent customer service and communication skills</li><li>
Ability to troubleshoot software and hardware problems</li><li>
Familiarity with common software applications and operating systems</li><li>
Ability to work well under pressure</li><li>
Strong time-management skills</li><li>
Experience with ticketing systems</li><li>
Ability to teach technical concepts in a non-technical manner</li><li>
Ability to research technical issues</li><li>
Experience with remote support tools</li><li>
Ability to learn quickly and adapt to new technologies</li></ul></div>

IT Support Specialist I

Pakistan Single Window (PSW)

<div>
 <ul>
 <li>
 Responsible for handling calls, updating customers regarding queries, leads/tickets handling, call backs where needed and work on different assigned projects
 </li>
 <li>
 Serve as the first point of contact for users seeking technical assistance via phone, email, social media or ticketing system
 </li>
 <li>
 Managing incidents through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
 </li>
 <li>
 Diagnose and resolve basic technical issues related to PSW software, hardware, and network systems
 </li>
 <li>
 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
 </li>
 <li>
 Log all user interactions and technical issues in the service desk system and ensure proper documentation of actions taken
 </li>
 <li>
 Handle feedback campaigns
 </li>
 <li>
 Correctly logging incidents and problems, categorizing and prioritizing them in line with team procedures
 </li>
 <li>
 Conducting full and thorough diagnostics with end-users to enable the first point of contact incident and problem resolution
 </li>
 <li>
 Escalate unresolved issues to L2 or specialized support teams as needed
 </li>
 <li>
 Sharing knowledge with team colleagues
 </li>
 <li>
 Follow up with users to ensure their technical issues are fully resolved in a timely manner
 </li>
 <li>
 Assist with the installation, configuration, and troubleshooting of PSW applications for end-users
 </li>
 <li>
 Maintain knowledge of common technical issues and solutions related to PSW systems
 </li>
 <li>
 Contribute to the creation and maintenance of internal knowledge base articles and user guides
 </li>
 <li>
 Prioritize and manage several open issues at one time
 </li>
 <li>
 Ensure compliance with service-level agreements (SLAs) by resolving incidents within the agreed-upon timeframes
 </li>
 <li>
 Collaborate with L2 and other technical teams to ensure continuous service improvement
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Computer Science, or a related field
 </li>
 <li>
 1-2 years of experience in a service desk or technical support role
 </li>
 <li>
 Basic knowledge of IT systems, software, and troubleshooting techniques
 </li>
 <li>
 Familiarity with ticketing systems and incident management tools
 </li>
 <li>
 Strong communication and customer service skills
 </li>
 <li>
 Ability to work in a fast-paced environment and prioritize tasks effectively
 </li>
 <li>
 Problem-solving attitude with attention to detail
 </li>
 <li>
 Experience working with enterprise systems, preferably in the trade or customs industry
 </li>
 <li>
 Familiarity with remote desktop tools and other support software
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 Fuel Card
 </li>
 <li>
 Health benefits
 </li>
 <li>
 Professional development opportunities
 </li>
 <li>
 Inclusive work culture &amp; much more
 </li>
 </ul>
</div>

Service Desk Analyst L1

Cubexs Weatherly (pvt) Ltd

Job description:CubeXS Weatherly Pvt Ltd is Hiring &quot;Online Technical Support&quot; (on-site).Department: OTS DepartmentJob Type: Full Time/Permanent (Rotational Shifts)Job Shift: RotatingJob Location: Clifton, Karachi, PakistanMinimum Experience: FreshJob Description:&middot; Answer phone calls and respond to emails in a professional manner and provide information about products and services as required by the callers.&middot; Follow up with customers and their complaints, ensuring that customers&rsquo; requests are attended to accordingly.&middot; Pleasant personality and attitude towards resolving clients' issues/complaints.&middot; Handling customers, inbound calls, and email correspondence are the major tasks.&middot; Collecting feedback from our customers/clients about the quality of service after every service call.Requirements:&middot; Education: Bachelors&middot; Must have strong interpersonal &amp; communication skills.. Good email writing skillsJob Type: Full-time (Rotational Shifts)Work Location: In personJob Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

OTS Engineer

Limton Group of Companies

Limton Group of Companies &ndash; Hiring IT AssistantInterested candidates are invited to apply as per the job description below:Qualification Requirements:<ul><li>Intermediate / Diploma / Relevant Certifications preferred</li></ul>Experience Requirements:<ul><li>Minimum 1 year of experience in IT support</li></ul>Responsibilities:<ul><li>Install and maintain OS, Office, and other software</li><li>Assemble, maintain, and repair PCs</li><li>Troubleshoot day-to-day end-user issues</li><li>Resolve printer and network problems</li><li>Manage IT inventory</li><li>Monitor and maintain UPS systems</li><li>Troubleshoot CCTV / DVR systems</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In person

IT Support Assistant

Dr. Ziauddin Hospital

Requirements:02 - 03 years of relevant ExperienceQualification:Bachelor / Masters in the relevant fieldJob Description:<ul><li>Installation configuration Printers/Scanners and system support.</li><li>Troubleshoot software, hardware, and network issues.</li><li>Collaborate with other teams to identify and resolve complex technical problems.</li><li>Document and track issues and resolutions in our ticketing system.</li><li>Ensure timely and effective communication and updates on the progress of the support cases.</li><li>Strong troubleshooting and problem-solving skills.</li></ul>Job Type: Full-timeShift: RotationalJob Type: Full-timeWork Location: In person

IT Support Engineer

Pakistan Single Window

<div><ul><li>Assist all employees with any computer or IT related issues.</li>
<li>Create, add and modify user accounts and services across our various cloud platforms.</li>
<li>Assist users over the phone, in-person, and remotely.</li>
<li>Administration of Active Directory, Entra, SharePoint, Office365 Endpoints Protection/Antivirus, Multifactor authentication, outlook/email, internet, mobile devices, and any other IT-related software/hardware</li>
<li>Office365 support setting up devices and email clients, tablets, mobile phones, and computers</li>
<li>Configure, deploy, and relocate desktops, laptops, printers, and any other related devices</li>
<li>Manage and maintain the Active Directory environment, including user accounts, groups, Group Policies, domain controllers and replication, and other related services to ensure secure and efficient identity and access management with security best practices.</li>
<li>Identify, troubleshoot, resolve, and document end-user system issues requests</li>
<li>Ensure all requests are resolved promptly and with high-quality results</li>
<li>Able to write technical documentation for configurations and procedures</li>
<li>Well versed with LAN cabling and equipment installation</li>
<li>Open and follow up with tech support from vendors such as internet providers, cloud solutions, consultants, etc.</li>
<li>IT related equipment&rsquo;s inventory management &amp; reconciliation with finance.</li>
<li>IT end user hardware warranty / maintenance management.</li>
</ul>
Requirements<ul>
<li>
Bachelor's degree in computer science, information technology, Electrical or computer engineering, computer programming, or similar</li>
<li>0-1 year experience in a similar role
</li><li>Experience in the set-up, configuration, and use of computer hardware, software, and networks</li>
<li>Ability to communicate technical issues to technical and non-technical employees</li>
<li>Proficient in troubleshooting and supporting Windows 10/11, and Office 365, end point protection</li>
<li>Quick analytic response to resolve issues in any situation
</li><li>Able to work in a fast-paced environment</li>
<li>Advanced level knowledge in the use of all office software (Word, Excel, Outlook, etc.)</li>
<li>Basic understanding of Cloud Solutions &amp; Cloud Computing</li>
<li>Knowledge of wireless networks, set up maintenance and troubleshooting</li>
<li>Knowledge of video conference systems, cell phones, smartphones, iOS, iPadOS, and other common hardware devices and software</li>
<li>Experience providing remote support via phone and remote-control applications desired</li>
</ul>
Benefits<ul>
<li>
Competitive salary</li>
<li>Fuel Card</li>
<li>Health benefits</li>
<li>Professional development opportunities</li>
<li>Inclusive work culture &amp; much more</li></ul></div>

System Engineer (Support) - I

Explore 289+ Help desk technician in Karachi this January. Find roles across top companies and apply now to boost your career.