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customer support executive Jobs in Karachi

customer support executive

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electrical technician

it support officer

help desk technician

Emerald Telecom Private Limited

Job Description:Job Description (but not limited to)<ul><li>Remote technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul>Required Experience:<ul><li>Software knowledge / Software Support.</li><li>Prior experience in a support position will be a plus.</li><li>The candidate must also possess better-than-average spoken and written English communication skills.</li><li>Must have an extrovert personality.</li><li>Good Analytical and Creative thinking skills.</li><li>Good Interpersonal and Motivational skills</li><li>Knowledge of Voice over IP will be a plus.</li><li>Required Education:</li><li>Computer science graduation (Mandatory)</li></ul>Highly Preferred Technical Skills:<ul><li>Knowledge about the Networks / Databases, GPRS, GPS, and VOIP.</li></ul>Job Industry:<ul><li>Software/IT industry</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Do you have educational background in Computer Science?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Technical Support: 1 year (Preferred)</li></ul>Language:<ul><li>English Fluently (Preferred)</li></ul>Location:<ul><li>Karachi (Preferred)</li></ul>Work Location: In person

Technical Support Consultant (UK & USA)

Cloud Genny

Job post summaryJob description:Job Description (but not limited to)<ul><li>Remote technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul>Required Experience:<ul><li>Software knowledge / Software Support.</li><li>Prior experience in a support position will be a plus.</li><li>The candidate must also possess better-than-average spoken and written English communication skills.</li><li>Must have an extrovert personality.</li><li>Good Analytical and Creative thinking skills.</li><li>Good Interpersonal and Motivational skills</li><li>Knowledge of Voice over IP will be a plus.</li></ul>Required Education:<ul><li>Computer science graduation (Mandatory)</li></ul>Highly Preferred Technical Skills:<ul><li>Knowledge about the Networks / Databases, GPRS, GPS, and VOIP.</li></ul>Job Industry:<ul><li>Software/IT industry</li></ul>Other Benefits:<ul><li>Health Insurance</li><li>Annual Leaves</li></ul>Pay: Rs80,000.00 - Rs150,000.00 per monthJob Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Do you have educational background in Computer Science?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Technical Support: 1 year (Preferred)</li></ul>Work Location: In person

Teamficient

Position Title: IT AssistantLocation: RemoteEmployment Type: Full-TimeExperience Level: 2+YearsCompany: Teamficient - www.teamficient.comSalary Range: $800 - $1000 (Negotiable for highly experienced candidates)Work Schedule:<ul><li>Time Range: Between 7 AM &ndash; 7 PM CST (Graveyard shift)</li><li>Working Hours: 9 hours per day (8 working hours + 1-hour break)</li><li>Days Off: TBD (2 days per week)</li></ul>About Us: At TeamFicient, we are a dynamic team of highly experienced professionals dedicated to providing tailored solutions that meet the unique needs of our clients. We are currently seeking a skilled IT Assistant to join our team and play a crucial role in maintaining the efficiency and accuracy of our day-to-day operations.Why Join Us?&#9989; Competitive salary with potential increases based on performance.&#9989; Opportunities for career advancement.&#9989; Stable and supportive work environment.Job OverviewWe&rsquo;re seeking a dependable and detail-oriented IT Assistant to manage the core user operations that keep our team productive and secure. This role is essential for overseeing onboarding/offboarding, access permissions, and tool administration across multiple platforms like Zoho, Google Workspace, Microsoft 365, and our VOIP system. You'll also ensure that team timesheets are accurately logged and assist with IT support tickets as needed.Key Responsibilities<ul><li>Manage employee onboarding and offboarding, including creation and removal of system credentials.</li><li>Assign and maintain user access and permission levels across all company tools.</li><li>Handle Zoho Apps administration, especially Zoho Recruit and the Zoho One suite.</li><li>Provide technical support using a ticketing system, resolving common software and access issues.</li><li>Set up and manage VOIP systems such as Zoom Phone or 8x8.</li><li>Review employee timesheets for accuracy using tools like Time Clock Wizard.</li><li>Support Google Workspace and Microsoft 365 email and user account administration.</li><li>Perform basic WordPress website edits and content updates.</li></ul>Qualifications<ul><li>Associate&rsquo;s or Bachelor&rsquo;s degree in IT, Computer Science, or related field (or equivalent experience).</li><li>2&ndash;3 years of experience in an IT support or systems administration role.</li><li>Strong familiarity with Google Workspace and Microsoft 365 admin tools.</li><li>Hands-on experience managing Zoho Apps, especially Zoho Vault.</li><li>Experience with Zoom Phone, 8x8, or other similar VOIP platforms.</li><li>Knowledge of Time Clock Wizard or other time-tracking tools.</li><li>Basic understanding of WordPress content management and editing.</li><li>High attention to detail, especially in handling credentials and user data.</li><li>Strong communication and troubleshooting skills.</li><li>Bilingual capabilities (English/Spanish) needed.</li></ul>System Requirements<ul><li>Desktop/Laptop</li><li>Intel Core i5</li><li>4GB RAM for multitasking requirements</li><li>Workstation free from any Noise and Distractions</li><li>Backup Internet Connection</li><li>USB Headset with Noise Cancelling</li><li>Backup for Power Outage: Generator/UPS or Alternative Location</li></ul>Application ProcessAll initial interviews for this position will be conducted via a Google Form interview setup. Applicants must complete the form using the link provided below to be considered for the position.[Submit Your Initial Interview Here] - https://forms.gle/B8LsjtBJ1PqL4KeD9Only shortlisted candidates will be invited for a technical interview and assessment test following the initial screening.This is a long-term opportunity to grow with a supportive, global team and build a rewarding work-from-home career with Teamficient.Job Type: Full-timeWork Location: Remote

IT Assistant

pakistan solar solutions

Job Title: IT Support Specialist Location: Karachi Employment Type: Full-TimeJob Summary: We are looking for a proactive and skilled IT Support Specialist to manage routine tasks such as data backups, software installations, and system maintenance. The ideal candidate will ensure the smooth operation of our IT infrastructure and provide technical support to staff as needed.Key Responsibilities:&middot; Perform regular backups to safeguard data and ensure business continuity.&middot; Install, configure, and update software applications as required.&middot; Monitor system performance and troubleshoot technical issues.&middot; Maintain and document IT processes, including backup schedules and software inventories.&middot; Ensure compliance with data protection and security protocols.&middot; Provide technical support to employees, resolving hardware and software issues.&middot; Collaborate with the IT team to optimize system performance and implement improvements.Qualifications:&middot; Strong understanding of backup and recovery processes.&middot; Proficiency in software installation and configuration across various platforms.&middot; Familiarity with operating systems (Windows, Linux, etc.) and IT tools.&middot; Excellent problem-solving and communication skills.&middot; Ability to work independently and manage multiple tasks effectively.Education and Experience:&middot; Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field (preferred).&middot; Relevant certifications.&middot; Previous experience in IT support or system administration is desirable.Ability to communicate: should have strong communication skills.Ability to work with team.Job Type: Full-timePay: Rs35,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

IT Support Specialist

Hot N Spicy Pvt Ltd

Job Summary:We&rsquo;re currently looking for an IT Support Officer to join our team. The ideal candidate will provide day-to-day technical assistance to staff, resolve hardware, software, and network issues, and ensure smooth system performance. This role involves installing and maintaining computer systems, updating software, and keeping detailed records of technical issues and solutions. The IT Support Officer will also collaborate with other departments to meet organizational IT needs efficiently.Key Responsibilities:<ul><li>Provide day-to-day technical support to staff</li><li>Troubleshoot hardware, software, and networking issues</li><li>Install and configure computer systems and applications</li><li>Maintain system performance and updates</li><li>Keep documentation of issues and solutions</li><li>Coordinate with other departments to ensure IT needs are met</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in IT, Software Engineering, Computer Science, or a related field</li><li>1 to 2 years of experience in IT Support</li><li>Good understanding of networking concepts (LAN/WAN, IP addressing, routers, etc.)</li><li>Should be able to handle software-related issues (installation, troubleshooting, updates, etc.)</li><li>If you have knowledge of any programming language, that will be considered a plus point</li><li>Must have strong problem-solving skills and a proactive approach</li></ul>Duty Time: 10 hours per dayWorking Days: Monday to SaturdayOff Days: 4 off per month (Alternative Sundays included)Food: Provided by the companyLocation: Khadda Market, Defence Phase 5, KarachiJob Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

IT Support Officer

Amna Ashfaq

Al- Abbas Fabrics Pvt. Ltd. is looking to hire candidate for its Information Technology Department. Located in SITE Area Karachi, Pakistan. This is a full-time job.Job Responsibilities:<ul><li>Responsible for the day-to-day operations of computers and support systems as SOP and SLA.</li><li>Delivers setups, and configuration of end-user PC desktop hardware, software and peripherals.</li><li>Diagnoses and resolves end-user IT related problem which includes but not limited to network, computer peripherals and accessories, PC hardware problems, e-mail and Internet configuration, and support in local-area network access problems.</li><li>Provides one-on-one end-user problem resolution and clearly communicate technical solutions in a user-friendly a professional manner.</li><li>Performs desktop hardware repair for PC computer equipment and peripherals that are not fall under warranty.</li><li>Helps install local area network cabling systems and equipment such as network interface cards, switches, server/switch racks etc.</li><li>Create and timely update the list of IT equipment, ranging from Servers, computer systems, network switches/routers/Wifi to computer users, IDs, IPs, and their serving locations.</li></ul>Job SpecificationB.com/Diploma in ITExperience2 - 3 Years Experience in Network SupportGenderMale onlyJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per month

Kerry freight pakistan

<ul><li>Responsibilities:</li><li>Resolving IT support requests from employees</li><li>Answering employee questions regarding computer systems</li><li>Gathering and analyzing data to diagnose problems with computer systems</li><li>Changing configurations, settings and permissions to fix computer issues</li><li>Generating sign ins for new hires during the onboarding process</li><li>Installing new software and hardware drivers and updating existing ones as needed</li><li>Updating employees on the status of their service requests</li><li>Logging all service requests and updating tickets as needed</li><li>Requirements: </li><li>Excellent verbal and written communication skills.</li><li>Must have bachelor's degree</li><li>Must have 1 year experience in IT Support</li></ul>Job Type: Full-timeWork Location: In person

IT Support

Explore 500+ Help desk technician in Karachi this October. Find roles across top companies and apply now to boost your career.

500 help desk technician jobs IN Karachi

Technical Support Consultant (UK & USA)

Technical Support Consultant (UK & USA)

IT Assistant

IT Support Specialist

IT Support Officer

IT Support Officer

IT Support