it support officer

technical support engineer Jobs in Karachi

technical support engineer

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help desk technician

DM Clinical Research

<div>The IT Support Specialist I is to provide help to level one issue, as well as knowledge on technology to train staff. 
You will also be responsible for assisting and providing support for technical issues. 
 
DUTIES &amp; RESPONSIBILITIES<ul><li>
Assisting and providing support for technical issues</li><li>
Collaborate with IT team, cross-functional teams and all DMCR departments</li><li>
Work independently in a hybrid environment with limited supervision with the ability to prioritize objectives</li><li>
Serve as the initial point of contact for incoming support requests, provide all level 1 support, enter all activities into the ticketing system, provide updates, and resolve requests in accordance with departmental standards. Ability to triage incoming requests to the appropriate person.</li><li>
Assist in the compilation/maintenance of an accurate inventory of hardware and software</li><li>
Assist in network troubleshooting layer 1 through layer 7 of the OSI model. Including but not limited to network applications and physical cabling (voice &amp; data) issues that affected workstation connectivity.</li><li>
Train staff in how to use a computer, email, audio/video, and telecommunication features and functionality.</li><li>
Create end-user documentation and guides as needed</li><li>
Coordinates and performs support for laptops, desktops, and mobile devices. Including but not limited to peripherals, office copiers, printers, and cameras. Ability to research and resolve technical issues.</li><li>
Deliver and set up equipment in and around metropolitan Houston</li><li>
Any other matters as assigned by management.</li></ul> 
KNOWLEDGE &amp; EXPERIENCE 
 
Education:<ul><li>
High school diploma or GED, required</li><li>
Associates Degree or Bachelor&rsquo;s Degree, preferred</li></ul> 
Experience:<ul><li>
1+ years of help desk function with end user computer support. Experience may be accepted in lieu of experience.</li></ul> 
Credentials:<ul><li>
Network+, Google Workspace Certification, and/or Microsoft 365 Enterprise Admin</li><li>
Required: CompTIA A+ (or equivalent)</li></ul> 
Knowledge and Skills:<ul><li>
Excellent customer service and communication skills</li><li>
Ability to troubleshoot software and hardware problems</li><li>
Familiarity with common software applications and operating systems</li><li>
Ability to work well under pressure</li><li>
Strong time-management skills</li><li>
Experience with ticketing systems</li><li>
Ability to teach technical concepts in a non-technical manner</li><li>
Ability to research technical issues</li><li>
Experience with remote support tools</li><li>
Ability to learn quickly and adapt to new technologies</li></ul></div>

IT Support Specialist I

Asianet Pakistan

Responsible for informing any change in IT inventory to management, maintenance of systems, and resolved issues raised by employees about the systemRESPONSIBILITIES:1) Network Troubleshooting 2) Windows and software installation and maintenance. 3) Configuring of hardware &amp; software components 4) Software downloading and update versions 5) TroubleShooting of CCTV camera 6) Troubleshooting of hardware &amp; software issues 7) Routine Maintenance of Computer Systems 8) Conducting user&rsquo;s backup if needed. 9) Providing orientation and support to users. 10) Follow the task as per AM-IT/Manager IT Assign 10) Complaint sheet and IT requisitions.Note: 1 Year of Relevant experience is requiredJob Type: Full-timeApplication Question(s):<ul><li>are you vaccinated</li></ul>Experience:<ul><li>IT Technician: 3 years (Required)</li></ul>Work Location: In person

IT Technician

DP World

<div>
 
 
 
 JOB TITLE:
 
 
 IT Support Executive - Warehouse
 
 
 
 
 
 
 
 JOB LOCATION:
 
 
 
 
 Northern Bypass Karachi
 
 
 
 
 
 
 
 WHAT YOU WILL DO:
 
 
 
 
 As an IT Support Executive, you will be responsible for Provide onsite support for hardware, software, and network issues. Responsibilities include system setup, troubleshooting, user support, and ensuring IT compliance.
 
 <ul>
 <li>
 Provide support for Installation and configuration/ troubleshooting computer hardware, software, systems, networks, Wireless, IP Phones, printers, scanners, UPS and IP Cameras.
 </li>
 <li>
 To help users in solving their computer related problems
 </li>
 <li>
 Perform installation and upgrades on all PCs/Notebooks
 </li>
 <li>
 Endpoint Support and ensure that antivirus software runs perfectly on all systems.
 </li>
 <li>
 Tier 1 local Application support.
 </li>
 <li>
 To make sure any illegal software should not be installed in the company
 </li>
 <li>
 Accomplish all tasks and responsibilities assigned by the Assistant Manager IT Support.
 </li>
 <li>
 Monitoring and maintaining computer systems and networks links
 </li>
 <li>
 Responding in a timely manner to service issues and requests
 </li>
 <li>
 Providing technical support across the company (this may be in person and over the phone as well)
 </li>
 <li>
 Setting up AD accounts for new users
 </li>
 <li>
 Repairing and replacing equipment as necessary
 </li>
 <li>
 Strong diagnostic and troubleshooting skills to resolve technical issues in timely manner
 </li>
 <li>
 Maintain good and smooth communication with customers through different channels like web, email, and phone
 </li>
 <li>
 Respond to customer&rsquo;s calls, emails and act accordingly regarding issues
 </li>
 </ul>
 
 
 
 
 
 
 Qualification and requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT or Equivalent
 </li>
 <li>
 Minimum 3 years of experience in IT Support
 </li>
 <li>
 Good interpersonal and communication skills.
 </li>
 <li>
 Experience/ certification in Microsoft Windows and other Microsoft Products
 </li>
 </ul>
 
 
</div>

Information Technology Executive - Warehouse

Multinet Pakistan

Responsibilities and Duties: <ul><li>To Troubleshoot and resolve customer problems on Multinet products and solutions.</li><li>Maintain high customer satisfaction throughout the process from the first call to complete problem resolution and provide ticket numbers for future reference.</li><li>Must be well&ndash;organized, able to work with minimum supervision, and able to interact professionally with customers.</li><li>Must have the ability to manage customer expectations, and prioritize work while multitasking.</li><li>Provide technical support on phone for support/service requests. Provide phone assistance to our customers on the provision of customer services.</li><li>Entertain the customer queries and provide direct technical support to the customer base on operation, troubleshooting, installation of CPE (customer premises equipment), and other products.</li><li>Respond to customer (internal and external) inquiries concerning customer complaints (support / service) request and improves the overall functionality of provided services and related CPE (vendor equipment).</li><li>To document and log all customer contacts/ queries into the support database.</li><li>Prepare and deliver documentation of problem description and findings to appropriate escalation points. (Example: Log complaints highlight and escalate to concern).</li><li>Take ownership of and solve increasingly complex customer issues in line with support process and policy and ensure customer satisfaction.</li><li>Call handling: log and qualify issues, prioritize severity, identify and communicate action plan.</li><li>Diagnosis: analyze the issue, using sophisticated tools, and own knowledge, and where appropriate liaise with others to identify the cause and solution for the issue.</li><li>Solution: communicate the solution to the client and Multinet team and agree on an action plan.</li></ul>Requirements:<ul><li>BS/BE in Telecom/Electronics or computer science.</li><li>Fresh to 1 Year of work experience.</li><li>Excellent Communication Skills.</li><li>Network-related Certifications would be preferred.</li></ul>Job Type: Full-timePay: Up to Rs55,000.00 per monthWork Location: In person

Resident Engineer

ZRG International Pvt Ltd

Must be confident with excellent communication skills, should be technically sound in PC, OS &amp; Network configurations and installations, problem identification and trouble shooting, coordination with teams, email writing skills and technical documentation is needed.Job Types: Full-time, ContractPay: Rs25,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>What is your expected salary for this job?</li><li>What is your existing Salary Package?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Technical: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Technical Support Engineer

Techhood

Key Responsibilities:<ul><li>Provide technical support across teams and troubleshoot system or network issues.</li><li>Maintain and manage hardware, software, and network infrastructure.</li><li>Assist in implementing new technologies to enhance operations.</li><li>Share insights and ideas to improve team efficiency and digital processes.</li></ul>Requirements:<ul><li>Strong understanding of computer hardware, networking, and troubleshooting.</li><li>Minimum 6 months of experience</li><li>Ability to work in a fast-paced environment with a proactive mindset.</li><li>Bachelor&rsquo;s in IT, Computer Science, or a related field preferred.</li></ul>Location: Block J, North Nazimabad, Karachi Shift: 4:00 pm to 1:00 AM (Onsite)Job Type: Full-timePay: From Rs20,000.00 per monthWork Location: In person

IT Executive

Meri Sehat Pvt Limited

Job Description:* Provide first-level support to end-users, addressing hardware and software issues.* Assist in troubleshooting and resolving technical problems in a timely manner.* Collaborate with senior IT professionals to ensure smooth functioning of IT systems.* Assist in the installation, configuration, and maintenance of hardware and software.* Perform routine system updates and patches.* Monitor system performance and escalate issues as needed.* Maintain accurate and up-to-date documentation of IT systems, processes, and configurations.* Create user guides and manuals for common IT procedures.* Provide basic training to end-users on IT tools and applications.* Assist in conducting workshops or training sessions to enhance IT literacy within the organisation.* Work closely with other IT team members to ensure seamless communication and collaboration.* Participate in team meetings and contribute ideas for process improvement.* Unify, Mikrotik router configurationJob Specification:* Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.* Basic understanding of IT concepts, hardware, and software.* Candidate must have experience of 2 to 3 years.* Strong problem-solving and analytical skills.* Excellent communication and interpersonal skills.* Eagerness to learn and adapt to new technologies.* Certifications (if any) in relevant IT areas would be a plusJob Type: Full-timeWork Location: In person

Associate Manager - IT

Explore 435+ Help desk technician in Karachi this November. Find roles across top companies and apply now to boost your career.