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customer support representative

customer support specialist Jobs in Karachi

customer support specialist

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assistant manager technical services

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customer service specialist Jobs in Karachi

customer service specialist

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Retail online

We are seeking a highly motivated and customer-focused Executive IT Support Specialist to become a valued member of our IT team. This position centers on delivering exceptional technical support to executives and staff, covering hardware, software, networking, and cloud-based systems. The ideal candidate communicates fluently and confidently in English, possesses strong troubleshooting capabilities, and thrives in a fast-paced, service-oriented environment.Key Responsibilities:<ul><li>Provide timely and professional technical support to employees through phone, email, in-person assistance, and remote support tools</li><li>Identify, troubleshoot, and resolve issues related to hardware, software, operating systems, applications, and networks</li><li>Create, manage, and maintain user accounts and access permissions across cloud and on-premises environments</li><li>Administer and support Active Directory, Azure AD, Office 365, Exchange, SharePoint, and endpoint devices</li><li>Install, configure, and maintain desktops, laptops, printers, mobile devices, and other peripherals</li><li>Set up and troubleshoot Office 365 applications, email systems, and mobile device connectivity</li><li>Support virtual desktop infrastructure (VDI) and remote desktop solutions</li><li>Monitor systems and respond proactively to cybersecurity threats or incidents</li><li>Configure and maintain networking equipment including firewalls, switches, wireless access points, and load balancers</li><li>Document support tickets, solutions, system configurations, and IT procedures accurately</li><li>Ensure IT service requests are resolved efficiently while maintaining high customer satisfaction standards</li><li>Liaise with telecom providers, ISPs, cloud vendors, and third-party service providers</li><li>Perform cabling, hardware installations, workstation setups, and office equipment relocations as needed</li><li>Evaluate, recommend, and implement IT solutions aligned with organizational objectives</li><li>Effectively prioritize and manage multiple responsibilities in a deadline-driven environment</li><li>Participate in on-call rotations, weekend coverage, and flexible scheduling as required</li></ul>Requirements:<ul><li>Excellent verbal and written English communication skills</li><li>At least 2 years of experience in IT support, help desk, or desktop support roles</li><li>Ability to clearly communicate technical information to both technical and non-technical users</li><li>Practical experience supporting:</li><li>Windows Server and Windows 10/11</li><li>VMware and/or Hyper-V</li><li>Microsoft Office 365 and Exchange</li><li>Strong analytical, troubleshooting, and problem-solving abilities with a customer-first mindset</li><li>Familiarity with cloud computing platforms and environments</li><li>Experience supporting video conferencing and collaboration tools</li></ul>Why Join Level3 BOS?Level3 BOS provides a collaborative and growth-oriented workplace that promotes continuous learning and professional advancement. This position offers hands-on experience working with U.S.-based clients and finance teams, enabling exposure to international financial operations. You will play a key role in ensuring data accuracy while contributing to operational improvements and long-term business success.Location: DHA Phase 5, Karachi Shift: Night Shift (8:00 PM &ndash; 5:00 AM)Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

IT Support Officer (Night Shift)

Arwen Tech

<div>
 Posted on Feb 25, 2026
 
 
 Title
 
 
 Internal Support
 
 
 Apply before
 
 
 Mar 31, 2026
 
 
 City
 
 
 Karachi
 
 
 
 Responsibilities
 
 
 
 
 Summary of Job Profile:
 
 
 
 The Internal Support will provide technical support and assist with maintaining the company&rsquo;s internal IT infrastructure, ensuring smooth operation of hardware, software, and network systems. This role involves troubleshooting user issues, system maintenance, and coordinating with teams to ensure reliability and efficiency of IT services within a fast-paced, technology-driven environment.
 
 
 
 Essential Duties &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Provide first-level technical support to company employees for hardware, software, networking, and peripheral device issues.
 </li>
 <li>
 Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
 </li>
 <li>
 Troubleshoot user issues related to operating systems, application software, email, and network connectivity.
 </li>
 <li>
 Manage user accounts, permissions, and access controls through internal systems.
 </li>
 <li>
 Support system updates, backups, and security patch management.
 </li>
 <li>
 Monitor IT infrastructure performance and promptly resolve IT-related incidents.
 </li>
 <li>
 Maintain documentation of support procedures, system configurations, and user guides.
 </li>
 <li>
 Assist in deploying internal IT projects, upgrades, and new technology roll-outs.
 </li>
 <li>
 Liaise with third-party vendors and service providers for hardware repairs and software licensing.
 </li>
 <li>
 Provide user training and support to increase technology adoption and compliance.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Knowledge, Skills, Abilities (KSA&rsquo;s) required to successfully perform the job:
 
 
 
 <ul>
 <li>
 Strong understanding of Windows operating systems and common business software applications.
 </li>
 <li>
 Basic networking knowledge including LAN, WAN, VPN, and connectivity troubleshooting.
 </li>
 <li>
 Proficiency in hardware installation, configuration, and troubleshooting.
 </li>
 <li>
 Familiarity with Active Directory and user account management.
 </li>
 <li>
 Good problem-solving skills with the ability to diagnose technical issues efficiently.
 </li>
 <li>
 Effective communication skills for supporting non-technical users.
 </li>
 <li>
 Ability to prioritize tasks and manage time within a dynamic work environment.
 </li>
 <li>
 Team player with a proactive attitude towards learning and process improvement
 
 
 </li>
 </ul>
 
 Education, Experience, License, Certification Required For The Position
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (4-years) in Computer Science, Information Technology, or a related field from recognized universities in Lahore, or Rawalpindi.
 </li>
 <li>
 2 to 3 years of experience in IT support roles, preferably providing internal support within an organization.
 
 
 </li>
 </ul>
 
 Competencies Required To Successfully Perform The Job
 
 
 
 
 Technical Competencies
 
 
 
 
 Behavioral/General Competencies
 
 
 
 <ul>
 <li>
 Windows OS installation, configuration, and troubleshooting.
 </li>
 <li>
 Basic networking troubleshooting skills (IP addressing, DNS, DHCP)
 </li>
 <li>
 Experience with ticketing systems and remote support tools.
 </li>
 <li>
 Knowledge of IT security principles and endpoint protection basics.
 </li>
 <li>
 Customer service-oriented with strong interpersonal skills.
 </li>
 <li>
 Ability to work under pressure and manage multiple tasks simultaneously.
 </li>
 <li>
 Detail-oriented with strong analytical skills.
 </li>
 <li>
 Adaptable to new technologies and open to continuous learning.
 </li>
 <li>
 Collaborative mindset and willingness to share knowledge with team members.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Excellent Salary
 </li>
 <li>
 Fuel Allowance
 </li>
 <li>
 Internet Allowance
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Annual Leaves
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 EOBI
 </li>
 <li>
 Annual Bonus
 </li>
 </ul>
</div>

Internal Support

Contour Software

<div>
 
 About Contour
 
 
 
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 
 
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 
 
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 
 
 
 Position
 
 
 
 We are looking to hire an
 
 IT Helpdesk Representative,
 
 for our
 
 Karachi
 
 Office. The candidate will be assisting the existing IT/Network Operations team to ensure the computer network performance meets company and user satisfaction.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Serving as the first point of contact for end-user support of computer systems/networks on a routine basis via IT Helpdesk
 </li>
 <li>
 Assists the Network team in designing and configuring the company's local, wired and wireless, and voice systems
 </li>
 <li>
 Manages the daily activities of local network systems and performs diagnostics
 </li>
 <li>
 Responsible for installation, administration, and testing of operating systems, software, switches, cabling, and other related network components/equipment under the guidance of the Team Lead in accordance with published standards
 </li>
 <li>
 Assists the Network team in developing, monitoring, and implementing network security procedures for safeguarding all networking systems
 </li>
 <li>
 Maintains records of work completed and in progress; and updates network documentation to record installations, upgrades, configurations, etc
 </li>
 <li>
 Manages network management programs and assists the Team Lead in preparing network status reports
 </li>
 <li>
 You must be able to prioritize remediation of issues in an environment with critical uptime requirements
 
 
 </li>
 </ul>
 
 Job Qualification &amp; Specifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science/IT or equivalent.
 
 
 </li>
 </ul>
 The below certifications/training are highly desirable in addition to the above requirements:
 
 
 <ul>
 <li>
 CCNA certification in either Routing &amp; Switching or security.
 </li>
 <li>
 Microsoft Certified Professional in Server Infrastructure.
 </li>
 <li>
 Must have knowledge of the following:
 </li>
 <ul>
 <li>
 Networking protocols, and standards
 </li>
 <li>
 Active Directory, DNS, DHCP, WSUS, WDS
 </li>
 <li>
 Windows Operating Systems
 </li>
 <li>
 VPN and VPN tunnels
 </li>
 <li>
 Good oral and written communication skills.
 </li>
 <li>
 Keen interest in Computer hardware, operating system, and networks.
 </li>
 <li>
 Must have excellent troubleshooting skills.
 
 </li>
 </ul>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Knowledge and experience with Linux servers
 </li>
 <li>
 Knowledge and experience with Firewalls.
 </li>
 <li>
 Knowledge and experience with Network Monitoring Tools.
 
 
 </li>
 </ul>
 
 Shift Timings
 
 
 
 <ul>
 <li>
 Varied shift schedules may include day or evening hours.
 
 
 </li>
 </ul>
 
 Exciting Benefits We Offer
 
 
 
 <ul>
 <li>
 Market-leading Salary
 </li>
 <li>
 Medical Coverage &ndash; Self &amp; Dependents
 </li>
 <li>
 Parents Medical Coverage
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Employee Performance-based bonuses
 </li>
 <li>
 Home Internet Subsidy
 </li>
 <li>
 Conveyance Allowance
 </li>
 <li>
 Profit Sharing Plan [Tenured Employees Only]
 </li>
 <li>
 Life Benefit
 </li>
 <li>
 Child Care Facility
 </li>
 <li>
 Company Provided Lunch/Dinner
 </li>
 <li>
 Professional Development Budget
 </li>
 <li>
 Recreational area for in-house games
 </li>
 <li>
 Sporadic On-shore training opportunities
 </li>
 <li>
 Friendly work environment
 </li>
 <li>
 Leave Encashment
 
 
 </li>
 </ul>
 
 
 Disclaimer:
 
 
 
 At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
 
 
 
 
 In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 
</div>

IT Helpdesk Representative

Legendesk

Key Responsibilities:<ul><li>Respond to and resolve hardware, software and network issues for end-users.</li><li>Install, configure and maintain desktops, laptops, peripherals and mobile devices.</li><li>Manage user accounts, permissions and access (e.g., Active Directory, Office 365).</li><li>Monitor systems, apply updates/patches, and enforce security policies.</li><li>Maintain documentation of IT assets, support activities, and resolution steps.</li><li>Provide support via ticketing system, phone, email or in-person and escalate when needed.</li></ul>Requirements / Skills:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science or equivalent experience.</li><li>Experience in IT support or related technical role of 1 to 2 years.</li><li>Good knowledge of Windows (and/or macOS), office applications and basic networking.</li><li>Strong troubleshooting, communication and user-service skills.</li></ul>Shift: Night - 9 pm to 6 am or 7 pm to 4 am.Location: DHA, Phase 6.Benefits:<ul><li>Pick n Drop.</li><li>Foodpanda Allowance.</li><li>Loyalty Fund.</li><li>Medical.</li><li>EDAs.</li></ul>Job Type: Full-timePay: Up to Rs55,000.00 per monthApplication Question(s):<ul><li>Are you available for the night shift? *</li></ul>Experience:<ul><li>IT Support: 1 year (Required)</li></ul>Work Location: In person

IT Support Executive

Job description:Location: Naya Nazimabad - Gymkhana04:00PM to 12:00AMJob Summary:The IT Support Officer will be responsible for providing technical assistance and support to staff and clients within the organization. This role includes diagnosing hardware and software problems, managing and troubleshooting IT systems, maintaining network infrastructure, and ensuring smooth IT operations. The IT Support Officer will also be responsible for escalating more complex issues to higher-level technical support when necessary.Key Responsibilities:<ul><li>Provide first-line support to resolve hardware, software, and network-related issues.</li><li>Respond to and resolve IT support tickets in a timely manner.</li><li>Assist employees with setting up and troubleshooting computers, printers, and other peripherals.</li><li>Perform routine maintenance of IT equipment, ensuring optimal performance.</li><li>Install, configure, and update operating systems, applications, and security patches.</li><li>Monitor system performance and identify potential issues before they escalate.</li><li>Troubleshoot and resolve basic network connectivity issues.</li><li>Assist with the configuration and maintenance of routers, switches, and firewalls.</li><li>Maintain network documentation and ensure data backups are performed regularly.</li><li>Ensure compliance with organizational IT policies and procedures.</li><li>Implement security measures to protect data and systems from cyber threats.</li><li>Monitor IT systems for potential vulnerabilities or breaches.</li></ul>Job Type: Full-timeWork Location: In person

IT Support Officer

Job Status: Full Time OnsiteJob Timing: 24/7 Rotational Roster BasedRequired Experience: 2-3 Years (Banking Experience Preferred).Location: Karachi Port, East Wharf, Near Port Grand, Karachi.-Provide Level 2 support for hardware, software, and network-related issues System Configuration &amp; Maintenance-Assist employees with IT-related inquiries, ensuring high-quality and user-friendly support.-Configure, deploy, and maintain user workstations, laptops, printers, and mobile devices.-Troubleshoot basic network issues, including LAN/WAN, VPN, and wireless connectivity problems.-Maintain detailed records of issues, resolutions, and standard operating procedures.-Assist in enforcing IT security policies and procedures across systems and endpoints.-Guide junior support staff and end-users on system usage, best practices, and basic troubleshooting.-Respond to basic user inquiries and issues related to hardware, software, and network access.-Provide initial troubleshooting for common problems, escalating unresolved issues to higher support levels.-Troubleshoot and resolve more complex issues involving operating systems, business applications, and network connectivity.-Support users in configuring and resolving intermediate hardware/software issues and network configurations.Ensure effective administration and discipline for self and team, including adherence to break schedules, attendance, overtime, leave policies, and dress code standards. where applicable.-Monitor and manage the achievement of individual and team Performance, ensuring accountability and consistent performance where applicable.-Ensure continuous training and development opportunities for self and direct reports; mentor and assist junior staff as needed.-Ensure Quality, Occupational Health, Safety &amp; Environmental Compliance.-Promote &amp; maintain a culture of self and team motivation, engagement, and happiness.Required Skills and Experience:Required experience is 2-3 yearsMinimum Bachelor Degree in IT or EquivalentUnderstanding of Advanced Hardware &amp; Software SupportReady to respond Network &amp; System SupportOther Benefits:-Medical Insurance (OPD and IPD)-Life Insurance-Shift Allowance-Annual Bonus-Provident Fund-Annual LeavesJob Type: Full-timeWork Location: In person

IT Support Officer (24/7 Rotational Shifts)

Hiring Talent

We are on the lookout for a User Support Specialist for our client in Karachi.Job Type: Full-time, onsiteShift Timings: 3 pm to 12 amLocation: Shahrah-e-Faisal, KarachiIndustry: AI / FintechResponsibilities:&middot; Respond to user queries promptly and professionally via email, chat, and phone&middot; Troubleshoot and resolve user issues &mdash; account access, app behavior, billing questions, and feature guidance&middot; Escalate technical bugs and edge cases to the engineering team with clear, reproducible descriptions&middot; Maintain and update help documentation, FAQs, and canned responses as the product evolves&middot; Track recurring issues and surface patterns to product and engineering to drive improvements&middot; Guide users through onboarding, feature adoption, and account setup&middot; Follow up on resolved issues to ensure user satisfaction and close the loopRequirements:&middot; 1-2 years in a customer support, help desk, or user-facing role&middot; Excellent written communication &mdash; clear, concise, and professional tone in every interaction&middot; Strong verbal communication &mdash; able to articulate issues and solutions clearly&middot; Empathetic and patient &mdash; able to handle frustrated users with composure and care&middot; Detail-oriented &mdash; able to document issues clearly and follow through on resolutions&middot; Comfortable learning new software tools quickly and navigating technical products&middot; Organized and self-driven &mdash; able to manage multiple conversations and prioritize effectivelyInterested candidates may apply.Application Question(s):<ul><li>Are you willing to work onsite from 3 pm to 12 am ?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>customer support or help desk: 1 year (Preferred)</li></ul>Language:<ul><li>English fluently (Preferred)</li></ul>Work Location: In person

User Support Specialist

Explore 317+ Help desk technician in Karachi this March. Find roles across top companies and apply now to boost your career.