technical support engineer Jobs in Karachi

technical support engineer

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sr. service desk specialist Jobs in Karachi

sr. service desk specialist

help desk technician

Global Connect Synergy

PRIMARY RESPONSIBILITIES<ul><li>Respond to requests for technical assistance via phone, and electronically through email;</li><li>Proactively identify, diagnose, analyze and troubleshoot issues;</li><li>Diagnose and resolve technical hardware and software issues;</li><li>Follow standard help desk procedures;</li><li>Log interactions and administer help desk software;</li><li>Establish and maintain service levels;</li><li>Perform basic troubleshooting, monitor network implementations, and manage network device alarms;</li><li>Provide regular status reports on tasks accomplished and ongoing issues;</li><li>Maintain and support the communications network server software and hardware.</li></ul>EDUCATION AND WORK EXPERIENCE<ul><li>Bachelor's degree or equivalent in Computer Science or Engineering</li><li>1-2 years&rsquo; relevant work experience</li></ul>KNOWLEDGE &amp; SKILLS REQUIRED1. Strong concepts of IP routing &amp; network designing;2. Good troubleshooting and critical thinking skills to resolve complex problems;3. Knowledge of wireless access controllers and access points;4. Intermediate knowledge of network systems design principles and standards;5. Knowledge of Cisco, Juniper or Huawei equipment and technologies;6. Ability to work in teams and independently with candid professional attitude and excellent analytical skills;7. Good written and verbal communication skills;Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Jr. Network Support Engineer

IHSAN Sons (Pvt) Limited

IT Support Technician:We are looking for a skilled IT Support Technician to provide technical assistance, troubleshoot hardware/software issues, and support daily IT operations.Key Responsibilities:<ul><li>Perform network cabling installation and maintenance</li><li>Handle computer hardware maintenance and repairs</li><li>Troubleshoot system and network issues</li><li>Assist with basic electrical connections and cabling for IT systems</li></ul>Requirements:<ul><li>Hands-on experience in IT hardware and networking</li><li>Basic knowledge of electrical wiring related to IT systems</li><li>Problem-solving skills with the ability to work independently</li><li>Relevant certification/technical diploma will be a plus</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In person

IT Support Technician

DM Clinical Research

<div>The IT Support Specialist I is to provide help to level one issue, as well as knowledge on technology to train staff. 
You will also be responsible for assisting and providing support for technical issues. 
 
DUTIES &amp; RESPONSIBILITIES<ul><li>
Assisting and providing support for technical issues</li><li>
Collaborate with IT team, cross-functional teams and all DMCR departments</li><li>
Work independently in a hybrid environment with limited supervision with the ability to prioritize objectives</li><li>
Serve as the initial point of contact for incoming support requests, provide all level 1 support, enter all activities into the ticketing system, provide updates, and resolve requests in accordance with departmental standards. Ability to triage incoming requests to the appropriate person.</li><li>
Assist in the compilation/maintenance of an accurate inventory of hardware and software</li><li>
Assist in network troubleshooting layer 1 through layer 7 of the OSI model. Including but not limited to network applications and physical cabling (voice &amp; data) issues that affected workstation connectivity.</li><li>
Train staff in how to use a computer, email, audio/video, and telecommunication features and functionality.</li><li>
Create end-user documentation and guides as needed</li><li>
Coordinates and performs support for laptops, desktops, and mobile devices. Including but not limited to peripherals, office copiers, printers, and cameras. Ability to research and resolve technical issues.</li><li>
Deliver and set up equipment in and around metropolitan Houston</li><li>
Any other matters as assigned by management.</li></ul> 
KNOWLEDGE &amp; EXPERIENCE 
 
Education:<ul><li>
High school diploma or GED, required</li><li>
Associates Degree or Bachelor&rsquo;s Degree, preferred</li></ul> 
Experience:<ul><li>
1+ years of help desk function with end user computer support. Experience may be accepted in lieu of experience.</li></ul> 
Credentials:<ul><li>
Network+, Google Workspace Certification, and/or Microsoft 365 Enterprise Admin</li><li>
Required: CompTIA A+ (or equivalent)</li></ul> 
Knowledge and Skills:<ul><li>
Excellent customer service and communication skills</li><li>
Ability to troubleshoot software and hardware problems</li><li>
Familiarity with common software applications and operating systems</li><li>
Ability to work well under pressure</li><li>
Strong time-management skills</li><li>
Experience with ticketing systems</li><li>
Ability to teach technical concepts in a non-technical manner</li><li>
Ability to research technical issues</li><li>
Experience with remote support tools</li><li>
Ability to learn quickly and adapt to new technologies</li></ul></div>

IT Support Specialist I

Retail online

We are seeking an experienced Executive IT Support professional to deliver comprehensive end-user technical assistance for hardware, software, and network-related issues during the night shift. This role involves hands-on troubleshooting, system administration, device configuration, and the management of day-to-day IT operations in a dynamic and fast-paced environment.Key Responsibilities:Provide timely technical support for hardware, software, and network-related issues across the organization. Assist end users through phone support, in-person assistance, and remote support tools. Create, manage, and maintain user accounts across cloud-based platforms. Administer and support Active Directory, Azure, SharePoint, Exchange, and Microsoft 365 environments. Configure, deploy, and maintain desktops, laptops, printers, mobile devices, and email clients. Support virtual desktop infrastructure (VDI) and remote desktop environments. Install, configure, and troubleshoot firewalls, switches, load balancers, and other network equipment. Perform structured cabling tasks and coordinate with telecom and service vendors as required. Monitor, identify, and respond to cybersecurity threats and security incidents. Maintain accurate documentation of technical issues, resolutions, and system configurations. Research, evaluate, and implement new IT solutions based on business and user requirements.Skills &amp; Experience:At least 2 years of hands-on experience in IT support or help desk roles. Strong troubleshooting expertise across hardware, software, Windows Servers, VMware, Hyper-V, and Microsoft 365. Practical knowledge of cloud platforms, wireless networks, video conferencing systems, and mobile device support. Experience with structured cabling, network switches, access points, CCTV systems, and telecom infrastructure. Excellent verbal and written communication skills in English. Advanced proficiency in Microsoft Office applications, including Excel, Word, and Outlook. Relevant certifications such as A+, Network+, or Microsoft certifications are preferred. Ability to work effectively under pressure, manage multiple tasks simultaneously, and support flexible or on-call schedules.Compensation &amp; Benefits:Competitive salary with an annual performance-based bonus. Family medical insurance coverage. Collaborative and supportive work environment with international exposure and long-term career growth opportunities.Location: DHA Phase 5, KarachiJob Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Executive IT Support (Night Shift)

Asianet Pakistan

Responsible for informing any change in IT inventory to management, maintenance of systems, and resolved issues raised by employees about the systemRESPONSIBILITIES:<ul><li>Network troubleshooting</li><li>Windows installation and software installation, configuration, and maintenance</li><li>Configuration of hardware and software components</li><li>Software downloading, installation, and version updates</li><li>CCTV camera troubleshooting and basic maintenance</li><li>Troubleshooting of hardware and software issues</li><li>Routine maintenance of computer systems</li><li>Conducting user data backup when required</li><li>Providing user orientation, guidance, and technical support</li><li>Performing tasks as assigned by AM-IT / IT Manager</li><li>Maintaining complaint sheets and processing IT requisitions</li></ul>Note: 1 to 3 Years of Relevant experience is requiredJob Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>IT Technician: 1 year (Required)</li></ul>Work Location: In person

IT Technician

Inbox Business Technologies

<div>Inbox Business Technologies is looking for a skilled and proactive Sr. Service Desk Specialist to join our project team. This role is critical for ensuring smooth IT operations, providing timely technical support, and maintaining the reliability of enterprise systems. The ideal candidate will have strong expertise in Active Directory and Office 365 administration, solid troubleshooting abilities, and experience working in fast-paced environments.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Administer, configure, and troubleshoot Active Directory environments.
</li><li>Manage and support Office 365 including user accounts, security settings, and cloud service configurations.
</li><li>Provide Level 1 &amp; 2 support for hardware, software, and conferencing equipment.
</li><li>Monitor, maintain, and troubleshoot Microsoft applications such as Teams, Outlook, and related tools.
</li><li>Utilize advanced Excel skills for reporting, tracking, and data management.
</li><li>Support and manage ManageEngine tools (added advantage).
</li><li>Ensure timely incident response and maintain high service quality in a fast-paced environment.
</li><li>Collaborate with internal teams to ensure smooth operations and user satisfaction.
</li><li>Document processes, maintain logs, and ensure compliance with service standards.
</li></ul>Requirements<ul>
<li><ul><li>
Bachelor&rsquo;s degree in Computer Science, IT, or a related field.
</li></ul></li><li><ul><li>2&ndash;3 years of hands-on experience in Service Desk / IT Support roles.
</li><li>Strong background in enterprise IT environments.
</li></ul></li><li><ul><li>Proven experience in Active Directory administration, maintenance, and troubleshooting.
</li><li>Strong proficiency in Office 365 administration, including user management and security configurations.
</li><li>Advanced Microsoft Excel skills (reporting, formulas, analysis).
</li><li>Experience with ManageEngine products (added advantage).
</li><li>In-depth understanding of IT hardware, conferencing equipment, Teams, Outlook, and cloud-based Microsoft applications.
</li></ul></li><li><ul><li>Strong analytical and problem-solving skills.
</li><li>Ability to take prompt action and make sound decisions in a fast-paced environment.
</li><li>Excellent communication, stakeholder management, and customer service skills.</li></ul></li></ul></div>

Sr. Service Desk Specialist

Robust Support and Solutions

Robust Support &amp; Solutions is looking to hire &quot;IT Network Support Executive&quot; for it's Karachi office.Office Location: PECHS, BLOCK 6Working Hours: 10 AM to 7PM CST (8PM to 5AM Pakistan time), 6 days a weekKey Responsibilities: The position is responsible for providing support to the end-user on hardware, software, and network-related problems, answering end-user questions, and providing problem resolutions with users.Responsibilities:&#61623; Assist all employees with any computer or IT related issues&#61623; Create, add and modify user accounts and services across our various cloud platforms&#61623; Assist users over the phone, in-person, and remotely using multiple platforms&#61623; Administration of Active Directory, Azure, Sharepoint, Exchange, Office365, EndPoints, Activtrack, firewalls, load balance, email filter, backups, phone systems, mobile devices, and any other IT-related software&#61623; Office365 support setting up devices and email clients, tablets, mobile phones, and computers&#61623; Understanding of virtual desktop environment and remote desktop technology&#61623; Configure, deploy, and relocate desktops, laptops, printers, and any other related devices&#61623; Identify, report, and respond to potential cybersecurity threats&#61623; Setting up advanced network firewalls and switches&#61623; Identify, troubleshoot, resolve, and document end-user system issues requests&#61623; Ensure all requests are resolved promptly and with high-quality results&#61623; Ability to organize, prioritize, and meet established deadlines&#61623; Provide technical documentation for configurations and procedures&#61623; Coordinate and create scope of work with various telecom contractors&#61623; Regularly perform cabling and equipment installation&#61623; Open and follow up with tech support from vendors such as internet providers, cloud solutions, consultants, etc.&#61623; Research, design and deploy new solutions required by end-usersRequired skills and experience:&#61623; Excellent communication and personal skills in bi-lingual English/Urdu (speak, read and write) preferred&#61623; Minimum 5-6 years of relevant experience in a help desk/IT support role&#61623; Minimum Intermediate or Graduate - Certifications such as A+ / Network + / Microsoft are preferred but not required&#61623; Experience in the set-up, configuration, and use of computer hardware, software, and networks including but not limited to LAN Mapping&#61623; Ability to communicate technical issues to technical and non-technical employees&#61623; Proficient in troubleshooting and supporting Windows servers, VMWare, Hyper V, Windows 10/11, and Office 365&#61623; Quick analytic response to resolve issues in any situation&#61623; Self-motivated and willing to learn, as well as always find the solution&#61623; Able to work in a fast pace environment&#61623; Advanced level knowledge in the use of all office software (Word, Excel, Outlook, etc.)&#61623; Knowledge of wireless networks, set up maintenance and troubleshooting&#61623; Knowledge of video conference systems and other common hardware devices and software&#61623; Experience providing remote support via phone and remote-control applications desired&#61623; Experience supporting and configuring iPads/iPhones/smartphones in an enterprise environment preferred&#61623; Experience in telecom, structured cabling, panels, switches, cameras, APs, etc.&#61623; A background check will be required&#61623; The ability to work under pressure in a high-pressure environment with numerous tasks handled simultaneously&#61623; Ability to work flexible hours, including evenings, weekends, and Night, on an on-call rotation&#61623; Willing to learn and adapt to new technologies, you will have the opportunity to learn about all computer systems and any of our technologies when looking to expand your knowledge and career to another internal IT positionJob Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Would you be comfortable to work from office in a Night shift? (Timings: 9pm-6am PKT)</li><li>What is your current/ last drawn salary and expected salary?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>IT/ Network support: 5 years (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Senior Executive - IT & Network Support

Explore 365+ Help desk technician in Karachi this December. Find roles across top companies and apply now to boost your career.