help desk technician

Global Technology Solutions Ltd.

<div>
 
 
 Junior IT Support Technician &ndash; Service Delivery &amp; Infrastructure Exposure
 
 
 
 
 (On-Site End User Support | Global IT Environment)
 
 
 
 
 
 
 
 Contract Length:
 
 12 months
 
 
 
 Rate:
 
 $250 USD per month
 
 
 
 Location:
 
 Karachi, Pakistan (on-site)
 
 
 
 Working Pattern:
 
 Full-time, Monday to Friday
 
 
 
 Start Date:
 
 ASAP / To be agreed
 
 
 
 
 
 Role Overview
 
 
 We are seeking a
 
 Junior IT Support Technician
 
 to provide hands-on, on-site support for end-user technology services in
 
 Karachi
 
 , while supporting local IT service delivery within a
 
 structured, global IT organisation
 
 .
 
 
 Alongside day-to-day technical support, this role offers
 
 practical exposure to service delivery management, infrastructure operations, project activity, and ITIL-aligned processes
 
 , working closely with central IT teams and local stakeholders.
 
 
 This role is ideal for someone early in their IT support career who wants to build strong technical fundamentals
 
 and
 
 understand how enterprise IT services are delivered, governed, and measured.
 
 
 Key Responsibilities
 
 
 On-Site End-User &amp; Workplace Technology Support
 
 <ul>
 <li>
 Provide desk-side and on-site support for laptops, peripherals, printers, and meeting-room technology.
 </li>
 <li>
 Troubleshoot basic hardware, software, and connectivity issues.
 </li>
 <li>
 Support meetings and events with setup and connectivity checks.
 </li>
 <li>
 Assist with hardware refreshes and device rollouts under guidance from central IT teams.
 </li>
 </ul>
 
 Service Delivery Management (Supported / Developmental)
 
 <ul>
 <li>
 Support local IT service delivery activities in line with defined
 
 ITIL frameworks and processes
 
 .
 </li>
 <li>
 Ensure incidents and requests are logged accurately to support
 
 KPI and SLA tracking
 
 .
 </li>
 <li>
 Assist service delivery leads by highlighting recurring issues, service risks, and user experience trends.
 </li>
 <li>
 Follow defined escalation paths to support service continuity.
 </li>
 </ul>
 
 IT Infrastructure Management (Exposure)
 
 <ul>
 <li>
 Act as on-site &ldquo;hands and eyes&rdquo; for central infrastructure teams.
 </li>
 <li>
 Assist visiting engineers and third-party vendors with site access and coordination.
 </li>
 <li>
 Support basic infrastructure checks and issue identification under instruction.
 </li>
 </ul>
 
 Project Management &amp; Change Support
 
 <ul>
 <li>
 Support local coordination of IT projects, upgrades, and change initiatives.
 </li>
 <li>
 Assist with rollout activity, user communications, scheduling, and readiness checks.
 </li>
 <li>
 Track assigned actions and progress as directed by project or service delivery leads.
 </li>
 </ul>
 
 Stakeholder Management &amp; Team Support
 
 <ul>
 <li>
 Act as a professional, approachable on-site point of contact for users, vendors, and central IT teams.
 </li>
 <li>
 Build effective working relationships with local stakeholders.
 </li>
 <li>
 Support team leads by sharing insights from day-to-day support activity.
 </li>
 <li>
 Demonstrate
 
 early team-leadership behaviours
 
 through reliability, communication, and ownership of assigned tasks.
 </li>
 </ul>
 
 Documentation, Process &amp; Compliance
 
 <ul>
 <li>
 Maintain accurate records of issues, actions taken, and outcomes.
 </li>
 <li>
 Follow established IT procedures, security policies, and working practices.
 </li>
 <li>
 Encourage use of approved tools, self-service resources, and standard processes.
 </li>
 </ul>
 
 Required Skills &amp; Experience
 
 
 
 Essential
 
 
 <ul>
 <li>
 1&ndash;3 years&rsquo; experience in IT support, help desk, or end-user support roles.
 </li>
 <li>
 Basic understanding of workplace technology and end-user devices.
 </li>
 <li>
 Comfortable providing face-to-face, on-site support.
 </li>
 <li>
 Strong communication and customer service skills.
 </li>
 <li>
 Ability to follow structured processes and escalation paths.
 </li>
 <li>
 Willingness to work on-site in Karachi.
 </li>
 </ul>
 
 
 Desirable (Not Essential)
 
 
 <ul>
 <li>
 Exposure to ITIL-based environments or ticketing systems.
 </li>
 <li>
 Experience supporting project or rollout activity.
 </li>
 <li>
 Interest in developing skills in service delivery, infrastructure, or IT operations.
 </li>
 </ul>
 
 What This Role Offers
 
 <ul>
 <li>
 Competitive local contract rate.
 </li>
 <li>
 Hands-on experience in a
 
 global, enterprise IT environment
 
 .
 </li>
 <li>
 Structured exposure to:
 </li>
 <li>
 Service Delivery Management
 </li>
 <li>
 IT Infrastructure Operations
 </li>
 <li>
 ITIL Frameworks &amp; Processes
 </li>
 <li>
 KPI &amp; SLA-driven service models
 </li>
 <li>
 Project and change activity
 </li>
 <li>
 Stakeholder engagement and early leadership behaviours
 </li>
 <li>
 A strong foundation for progression into:
 </li>
 <li>
 Senior IT Support roles
 </li>
 <li>
 Service Desk / Workplace Technology positions
 </li>
 <li>
 IT Operations or Service Delivery support roles
 </li>
 </ul>
 
 Summary
 
 
 This is a
 
 junior on-site IT support role with real enterprise exposure
 
 , offering early-career professionals the opportunity to develop technical capability while gaining insight into how global IT services are delivered and managed.
 
</div>

Junior IT Support Technician

Level 3 BOS

<div>
 
 Description
 
 
 
 We are hiring an experienced Executive IT Support professional to provide end-user assistance for hardware, software, and network-related issues during the night shift. The role includes troubleshooting, system administration, device configuration, and managing IT operations in a fast-paced environment.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide technical support for all IT-related issues (hardware, software, network).
 </li>
 <li>
 Assist users via phone, in-person, and remote support tools.
 </li>
 <li>
 Create, manage, and update user accounts across cloud platforms.
 </li>
 <li>
 Administer Active Directory, Azure, SharePoint, Exchange, and Office 365.
 </li>
 <li>
 Configure and deploy desktops, laptops, printers, mobile devices, and email clients.
 </li>
 <li>
 Support virtual desktop and remote desktop environments.
 </li>
 <li>
 Install, maintain, and troubleshoot firewalls, switches, load balancers, and network equipment.
 </li>
 <li>
 Perform structured cabling and coordinate with telecom vendors.
 </li>
 <li>
 Identify and respond to cybersecurity threats.
 </li>
 <li>
 Document issues, solutions, and configurations.
 </li>
 <li>
 Research and deploy new IT solutions based on user needs.
 
 
 </li>
 </ul>
 
 Skills &amp; Experience
 
 
 
 <ul>
 <li>
 Minimum 2 years&rsquo; experience in IT support or help desk roles.
 </li>
 <li>
 Strong troubleshooting skills for hardware, software, Windows Servers, VMware, Hyper-V, and O365.
 </li>
 <li>
 Knowledge of cloud solutions, wireless networks, video conferencing systems, and mobile device support.
 </li>
 <li>
 Experience with structured cabling, switches, APs, CCTV, telecom systems.
 </li>
 <li>
 Excellent English communication skills.
 </li>
 <li>
 Advanced proficiency in MS Office (Excel, Word, Outlook).
 </li>
 <li>
 Certifications (A+, Network+, Microsoft) preferred.
 </li>
 <li>
 Ability to work under pressure, manage multiple tasks, and work flexible hours/on-call.
 
 
 </li>
 </ul>
 
 Compensation &amp; Benefits
 
 
 
 <ul>
 <li>
 Competitive salary + annual bonus.
 </li>
 <li>
 Family medical insurance.
 </li>
 <li>
 Supportive work culture with international exposure and long-term growth opportunities.
 
 
 </li>
 </ul>
 
 Location:
 
 DHA Phase 5, Karachi
</div>

IT Support

DM Clinical Research

<div>The IT Support Specialist I is to provide help to level one issue, as well as knowledge on technology to train staff. 
You will also be responsible for assisting and providing support for technical issues. 
 
DUTIES &amp; RESPONSIBILITIES<ul><li>
Assisting and providing support for technical issues</li><li>
Collaborate with IT team, cross-functional teams and all DMCR departments</li><li>
Work independently in a hybrid environment with limited supervision with the ability to prioritize objectives</li><li>
Serve as the initial point of contact for incoming support requests, provide all level 1 support, enter all activities into the ticketing system, provide updates, and resolve requests in accordance with departmental standards. Ability to triage incoming requests to the appropriate person.</li><li>
Assist in the compilation/maintenance of an accurate inventory of hardware and software</li><li>
Assist in network troubleshooting layer 1 through layer 7 of the OSI model. Including but not limited to network applications and physical cabling (voice &amp; data) issues that affected workstation connectivity.</li><li>
Train staff in how to use a computer, email, audio/video, and telecommunication features and functionality.</li><li>
Create end-user documentation and guides as needed</li><li>
Coordinates and performs support for laptops, desktops, and mobile devices. Including but not limited to peripherals, office copiers, printers, and cameras. Ability to research and resolve technical issues.</li><li>
Deliver and set up equipment in and around metropolitan Houston</li><li>
Any other matters as assigned by management.</li></ul> 
KNOWLEDGE &amp; EXPERIENCE 
 
Education:<ul><li>
High school diploma or GED, required</li><li>
Associates Degree or Bachelor&rsquo;s Degree, preferred</li></ul> 
Experience:<ul><li>
1+ years of help desk function with end user computer support. Experience may be accepted in lieu of experience.</li></ul> 
Credentials:<ul><li>
Network+, Google Workspace Certification, and/or Microsoft 365 Enterprise Admin</li><li>
Required: CompTIA A+ (or equivalent)</li></ul> 
Knowledge and Skills:<ul><li>
Excellent customer service and communication skills</li><li>
Ability to troubleshoot software and hardware problems</li><li>
Familiarity with common software applications and operating systems</li><li>
Ability to work well under pressure</li><li>
Strong time-management skills</li><li>
Experience with ticketing systems</li><li>
Ability to teach technical concepts in a non-technical manner</li><li>
Ability to research technical issues</li><li>
Experience with remote support tools</li><li>
Ability to learn quickly and adapt to new technologies</li></ul></div>

IT Support Specialist I

Retail online

We are seeking an experienced Executive IT Support professional to deliver comprehensive end-user technical assistance for hardware, software, and network-related issues during the night shift. This role involves hands-on troubleshooting, system administration, device configuration, and the management of day-to-day IT operations in a dynamic and fast-paced environment.Key Responsibilities:Provide timely technical support for hardware, software, and network-related issues across the organization. Assist end users through phone support, in-person assistance, and remote support tools. Create, manage, and maintain user accounts across cloud-based platforms. Administer and support Active Directory, Azure, SharePoint, Exchange, and Microsoft 365 environments. Configure, deploy, and maintain desktops, laptops, printers, mobile devices, and email clients. Support virtual desktop infrastructure (VDI) and remote desktop environments. Install, configure, and troubleshoot firewalls, switches, load balancers, and other network equipment. Perform structured cabling tasks and coordinate with telecom and service vendors as required. Monitor, identify, and respond to cybersecurity threats and security incidents. Maintain accurate documentation of technical issues, resolutions, and system configurations. Research, evaluate, and implement new IT solutions based on business and user requirements.Skills &amp; Experience:At least 2 years of hands-on experience in IT support or help desk roles. Strong troubleshooting expertise across hardware, software, Windows Servers, VMware, Hyper-V, and Microsoft 365. Practical knowledge of cloud platforms, wireless networks, video conferencing systems, and mobile device support. Experience with structured cabling, network switches, access points, CCTV systems, and telecom infrastructure. Excellent verbal and written communication skills in English. Advanced proficiency in Microsoft Office applications, including Excel, Word, and Outlook. Relevant certifications such as A+, Network+, or Microsoft certifications are preferred. Ability to work effectively under pressure, manage multiple tasks simultaneously, and support flexible or on-call schedules.Compensation &amp; Benefits:Competitive salary with an annual performance-based bonus. Family medical insurance coverage. Collaborative and supportive work environment with international exposure and long-term career growth opportunities.Location: DHA Phase 5, KarachiJob Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Executive IT Support (Night Shift)

Dr. Ziauddin Hospital

Requirements:02 - 03 years of relevant ExperienceQualification:Bachelor / Masters in the relevant fieldJob Description:<ul><li>Installation configuration Printers/Scanners and system support.</li><li>Troubleshoot software, hardware, and network issues.</li><li>Collaborate with other teams to identify and resolve complex technical problems.</li><li>Document and track issues and resolutions in our ticketing system.</li><li>Ensure timely and effective communication and updates on the progress of the support cases.</li><li>Strong troubleshooting and problem-solving skills.</li></ul>Job Type: Full-timeShift: RotationalJob Type: Full-timeWork Location: In person

IT Support Engineer

Pakistan Single Window

<div><ul><li>Assist all employees with any computer or IT related issues.</li>
<li>Create, add and modify user accounts and services across our various cloud platforms.</li>
<li>Assist users over the phone, in-person, and remotely.</li>
<li>Administration of Active Directory, Entra, SharePoint, Office365 Endpoints Protection/Antivirus, Multifactor authentication, outlook/email, internet, mobile devices, and any other IT-related software/hardware</li>
<li>Office365 support setting up devices and email clients, tablets, mobile phones, and computers</li>
<li>Configure, deploy, and relocate desktops, laptops, printers, and any other related devices</li>
<li>Manage and maintain the Active Directory environment, including user accounts, groups, Group Policies, domain controllers and replication, and other related services to ensure secure and efficient identity and access management with security best practices.</li>
<li>Identify, troubleshoot, resolve, and document end-user system issues requests</li>
<li>Ensure all requests are resolved promptly and with high-quality results</li>
<li>Able to write technical documentation for configurations and procedures</li>
<li>Well versed with LAN cabling and equipment installation</li>
<li>Open and follow up with tech support from vendors such as internet providers, cloud solutions, consultants, etc.</li>
<li>IT related equipment&rsquo;s inventory management &amp; reconciliation with finance.</li>
<li>IT end user hardware warranty / maintenance management.</li>
</ul>
Requirements<ul>
<li>
Bachelor's degree in computer science, information technology, Electrical or computer engineering, computer programming, or similar</li>
<li>0-1 year experience in a similar role
</li><li>Experience in the set-up, configuration, and use of computer hardware, software, and networks</li>
<li>Ability to communicate technical issues to technical and non-technical employees</li>
<li>Proficient in troubleshooting and supporting Windows 10/11, and Office 365, end point protection</li>
<li>Quick analytic response to resolve issues in any situation
</li><li>Able to work in a fast-paced environment</li>
<li>Advanced level knowledge in the use of all office software (Word, Excel, Outlook, etc.)</li>
<li>Basic understanding of Cloud Solutions &amp; Cloud Computing</li>
<li>Knowledge of wireless networks, set up maintenance and troubleshooting</li>
<li>Knowledge of video conference systems, cell phones, smartphones, iOS, iPadOS, and other common hardware devices and software</li>
<li>Experience providing remote support via phone and remote-control applications desired</li>
</ul>
Benefits<ul>
<li>
Competitive salary</li>
<li>Fuel Card</li>
<li>Health benefits</li>
<li>Professional development opportunities</li>
<li>Inclusive work culture &amp; much more</li></ul></div>

System Engineer (Support) - I

RECH INTERNATIONAL

Job Title: IT Support ExecutiveCompany: RECH InternationalsLocation: PECHS Block 6, Karachi (On-Site)Department: IT / Technical Support Reports To: IT Manager / Operations Lead JobSummary: The IT Support Executive will be responsible for providing technical assistance, troubleshooting, system maintenance, and day-to-day IT support for RECH Internationals. The role ensures smooth functioning of IT infrastructure, fast problem resolution, and excellent support to employees across all departments.Key Responsibilities1. Technical Support Provide first-level support for hardware, software, network, and system issues. Troubleshoot desktops, laptops, printers, scanners, and other office equipment. Install, configure, and maintain operating systems and application software. Resolve issues related to email setup, password resets, and user access.2. Network &amp; System Management: Monitor LAN/WAN connectivity and coordinate with internet service providers when needed. Assist with router, switch, firewall, and Wi-Fi configurations under supervision of the IT Manager. Manage user accounts, permissions, and IT security compliance. Support in maintaining servers, backups, and antivirus systems.3. IT Asset &amp; Inventory Management: Maintain accurate records of IT equipment, software licenses, and inventory. Ensure timely maintenance, repairs, and upgrades of IT assets. Track hardware/software usage and propose improvements where needed.4. Documentation &amp; Reporting: Prepare daily/weekly IT support logs and incident reports. Maintain documentation for IT processes, configurations, and troubleshooting guidelines. Assist with procurement of IT equipment and follow up with vendors.5. User Support &amp; Training: Provide training and guidance to employees on basic IT tools, systems, and cybersecurity practices. Ensure smooth onboarding of new employees by preparing required IT setups.6. System Security &amp; Compliance Support compliance with company IT policies and data protection standards. Implement basic cybersecurity measures such as antivirus updates, patch management, and user access controls. Report unusual system activity or security concerns immediately.Qualifications &amp; Requirements:Bachelor&rsquo;s degree in Computer Science, IT, or related field.1&ndash;3 years of experience in IT support or similar role.Strong knowledge of Windows OS, MS Office, networking basics, and troubleshooting techniques.Familiarity with routers, switches, firewalls, and network fundamentals is a plus.Hands-on experience with ERP systems or cloud services (Google Workspace, Microsoft 365) is an advantage.Good communication, problem-solving, and customer service skills.Ability to multitask and work under minimal supervision.Job Type: Full-timePay: Rs60,000.00 - Rs65,000.00 per monthWork Location: In person

IT Assistant

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