it support engineer Jobs in Lahore Pakistan

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customer support specialist Jobs in Lahore Pakistan

customer support specialist

help desk technician

Sybrid Pvt Ltd.

Experience: 1 - 2 YearsJob Overview We are seeking a skilled System Engineer to join our IT team. The ideal candidate will be responsible for maintaining and supporting our organization's IT infrastructure, ensuring optimal performance, security, and reliability. This role involves providing technical support across various platforms and collaborating with cross-functional teams to implement effective solutions. The System Engineer will play a critical role in managing hardware, software, networks, and security systems to support business operations efficiently.Responsibilities<ul><li>Provide technical support and troubleshooting for hardware, software, and network issues across the organization.</li><li>Manage and maintain computer systems including Windows, macOS, and Linux operating systems.</li><li>Oversee computer management tasks such as software deployment, updates, and system configurations.</li><li>Configure and support network infrastructure including LAN, VPNs, firewalls, and other security measures.</li><li>Assist with desktop support requests via help desk tools such as BMC Remedy, ServiceNow, or Jira.</li><li>Monitor and maintain IT infrastructure to ensure system stability and security.</li><li>Implement and support IT security protocols to safeguard organizational data.</li><li>Collaborate with teams to optimize computer hardware performance and network connectivity.</li><li>Document processes and resolutions to improve support workflows and knowledge base resources.</li></ul>Skills<ul><li>Proven experience in technical support, IT support, or help desk roles.</li><li>Strong knowledge of computer management, operating systems (Windows, macOS, Linux), and desktop support.</li><li>Familiarity with computer networking concepts including LAN, VPNs, firewalls, and network troubleshooting.</li><li>Proficiency in software troubleshooting across various platforms.</li><li>Experience with IT infrastructure management and security protocols.</li><li>Knowledge of tools such as BMC Remedy, ServiceNow, Jira for ticketing and issue tracking.</li><li>Ability to manage computer hardware components effectively.</li><li>Excellent communication skills for customer service and team collaboration.</li><li>Understanding of Microsoft Office applications for documentation and reporting purposes. This position offers an engaging opportunity for a dedicated IT professional to contribute to a dynamic organization by ensuring robust technology systems that support business growth and operational excellence.</li></ul>Pay: Rs60,000.00 - Rs80,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Related: 1 year (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

System Support Engineer

ibex. Pakistan

<div>
 Product Support Technicians are information technology (IT) professionals who provide technical support to internal/external users and clients as required. The Product Support Technician will be required to solve basic technical problems and provide support to resolve network, systems and software relating issues/requests. The goal is to make sure that customer experience value is maintained to meet the organizational goals.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or above Degree in Information Technology, Computer Science or related field
 </li>
 <li>
 Experience in ServiceDesk, Access, Incident, Change, Problem Management and IT Infrastructure will be preferred
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Technical writing skills
 </li>
 <li>
 Problem-solving maven adept at quickly dissecting an issue into its component parts and identifying the root cause or opportunity
 </li>
 <li>
 Excellent prioritization skills - ability to multi-task and work well under pressure and adjust work accordingly, often against tight deadlines and without continued direct supervision
 </li>
 <li>
 ServiceDesk/CRM/ITSM tools experience preferred
 </li>
 <li>
 Ability to comprehend Native North American, British or Neutral Language Accents
 </li>
 <li>
 High energy, self-starter with bias for action and sense of urgency to deliver results
 </li>
 <li>
 Basic knowledge of ITIL Framework
 </li>
 <li>
 Knowledge of fundamental operations of relevant software, hardware and other equipment
 </li>
 <li>
 Attentive to customer concerns and render services with positive attitude
 </li>
 <li>
 Proactively identifying process improvement opportunities and ability to communicate to the management with evidence and data
 </li>
 <li>
 Available to work in Flexible shift timings
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Tackle issues and service requests reported via calls
 </li>
 <li>
 Diagnose and resolve issues and requests, reported through emails
 </li>
 <li>
 Carefully follow through the email threads and manage them in Outlook shared mailbox
 </li>
 <li>
 Respond with proficient technical writing skills
 </li>
 <li>
 Accurately maintaining the log and track of reported issues and requests via unique tickets
 </li>
 <li>
 Assignment of tickets to correct teams
 </li>
 <li>
 Ensure completing the cycle of tickets (open to end)
 </li>
 <li>
 Managing/troubleshooting user accounts, user-permissions, ceasing user accounts and rights on corporate resources by applying group policies
 </li>
 <li>
 Troubleshooting Level-1 (preliminary diagnosis) of issues on Windows and Mac OS
 </li>
 <li>
 Dealing with minor Microsoft Outlook issues and providing support to users with email configuration settings on the exchange
 </li>
 <li>
 Providing/troubleshooting VPN services for remote users
 </li>
 <li>
 Providing onsite and remote help using VNC/Team Viewer utility
 </li>
 <li>
 Dealing with desktop support issues i.e. Application issues (Microsoft Office applications, client provided applications, in-house developed applications), ensuring and applying essential updates &amp; fixes
 </li>
 <li>
 Basic knowledge of Networks (IP related issues, router/hub/switch related issues, using network commands to troubleshoot, ping, nslookup, ipconfig, tracert, circuits, topologies, routing protocols)
 </li>
 <li>
 Windows/Linux/Mac OS multiple flavors basic knowledge (Windows Server edition/Win 10/Ubuntu/Monterey etc.)
 </li>
 </ul>
</div>

Customer Services Specialist

Zameen Media Pvt. Ltd.

<div>Job Summary:
Zameen.com is looking to recruit a skilled professional for its 'IT Support Engineer' post.
The candidate selected for this position will be responsible for installing and configuring computer hardware, software, systems, networks, printers, and scanners. Furthermore, they will be tasked with monitoring and maintaining computer systems and networks, responding in a timely manner to service issues and requests, and talking to clients and computer users to determine the nature of any problems they encounter.
Job Responsibilities:
<ul><li>Provide first-level technical support to all employees for hardware, software, and network-related issues.</li><li>
Install, configure, and maintain desktops, laptops, printers, scanners, and other peripherals.</li><li>
Troubleshoot operating systems, applications, and connectivity issues (LAN/WAN/Wi-Fi).</li><li>
Manage and maintain user accounts, permissions, and passwords (Active Directory, Microsoft 365, etc.).</li><li>
Support email configuration, backup operations, and antivirus management.</li><li>
Ensure proper documentation of IT assets, incidents, and resolutions.</li><li>
Coordinate with vendors or service providers for hardware repairs, internet, or network issues.</li><li>
Assist in setting up new sites, offices, or departments including cabling, device setup, and connectivity.</li><li>
Support video conferencing, VoIP, and other communication tools.</li><li>
Maintain compliance with IT policies, data security standards, and backup procedures.</li><li>
Provide end-user training for common IT tools and best practices.</li></ul>
Job Requirement:
<ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>
1-2 years of experience in network and system administration with a focus on security.</li><li>
A strong understanding of G Suite (Google Workspace), including user management, email configuration, and administrative controls</li><li>
In-depth knowledge of networking protocols (TCP/IP, DNS, VLAN, BGP, OSPF) and secure network architectures.</li><li>
Hands-on experience with firewall technologies (Fortinet, Palo Alto, Cisco ASA) and VPN configurations.</li><li>
Strong knowledge of server administration (Windows, Linux), system hardening techniques, and user authentication protocols (e.g., LDAP, Active Directory).</li><li>
Proficiency in configuring security technologies such as IDS/IPS, encryption tools, and endpoint protection.</li><li>
Location: Lahore</li></ul></div>

IT Support Engineer

Zameen.com

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 
 Zameen.com
 
 is looking to recruit a skilled professional for its
 
 'IT Support Engineer'
 
 post.
 
 
 The candidate selected for this position will be responsible for installing and configuring computer hardware, software, systems, networks, printers, and scanners. Furthermore, they will be tasked with monitoring and maintaining computer systems and networks, responding in a timely manner to service issues and requests, and talking to clients and computer users to determine the nature of any problems they encounter.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Provide first-level technical support to all employees for hardware, software, and network-related issues.
 </li>
 <li>
 Install, configure, and maintain desktops, laptops, printers, scanners, and other peripherals.
 </li>
 <li>
 Troubleshoot operating systems, applications, and connectivity issues (LAN/WAN/Wi-Fi).
 </li>
 <li>
 Manage and maintain user accounts, permissions, and passwords (Active Directory, Microsoft 365, etc.).
 </li>
 <li>
 Support email configuration, backup operations, and antivirus management.
 </li>
 <li>
 Ensure proper documentation of IT assets, incidents, and resolutions.
 </li>
 <li>
 Coordinate with vendors or service providers for hardware repairs, internet, or network issues.
 </li>
 <li>
 Assist in setting up new sites, offices, or departments including cabling, device setup, and connectivity.
 </li>
 <li>
 Support video conferencing, VoIP, and other communication tools.
 </li>
 <li>
 Maintain compliance with IT policies, data security standards, and backup procedures.
 </li>
 <li>
 Provide end-user training for common IT tools and best practices.
 </li>
 </ul>
 
 
 
 
 
 Job Requirement:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
 </li>
 <li>
 1-2 years of experience in network and system administration with a focus on security.
 </li>
 <li>
 A strong understanding of
 
 G Suite (Google Workspace)
 
 , including user management, email configuration, and administrative controls
 </li>
 <li>
 In-depth knowledge of networking protocols (TCP/IP, DNS, VLAN, BGP, OSPF) and secure network architectures.
 </li>
 <li>
 Hands-on experience with firewall technologies (Fortinet, Palo Alto, Cisco ASA) and VPN configurations.
 </li>
 <li>
 Strong knowledge of server administration (Windows, Linux), system hardening techniques, and user authentication protocols (e.g., LDAP, Active Directory).
 </li>
 <li>
 Proficiency in configuring security technologies such as IDS/IPS, encryption tools, and endpoint protection.
 </li>
 <li>
 Location: Lahore
 </li>
 </ul>
 
 
</div>

Novatore Solutions

Experience: Fresh - 3 MonthsJob Type: Full Time - OnsiteLocation: PCSIR Staff Society - College Road, LahoreKey Responsibilities:<ul><li>Handle market purchasing for IT-related items (laptops, accessories, networking equipment, etc.).</li><li>Troubleshoot hardware/software issues on laptops.</li><li>Manage and update IT inventory records.</li><li>Support the team in resolving basic networking and connectivity issues.</li><li>Coordinate with vendors and ensure timely repairs or replacements.</li><li>Maintain documentation and ensure smooth day-to-day IT operations.</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs30,000.00 per monthApplication Question(s):<ul><li>Are you permanent resident of Lahore. (If no then mention area)?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

IT Intern

TekBoox

Tekboox, a US-based IT solutions company, is hiring Fresher IT Support to provide day-to-day IT support, troubleshoot issues, maintain systems, and assist in ensuring smooth IT operations.Key Responsibilities:&middot; Provide first-level support to end users for hardware, software, and network issues.&middot; Troubleshoot common problems such as system slowness, connectivity errors, and software malfunctions.&middot; Assist with password resets, email configuration, and printer setup.&middot; Install, configure, and update operating systems, applications, and security patches.&middot; Set up and maintain laptops, desktops, and mobile devices.&middot; Perform routine checks to ensure hardware and systems are running efficiently.&middot; Support basic LAN/Wi-Fi troubleshooting and network printer configurations.&middot; Assist in managing user accounts and permissions in Active Directory or similar platforms.&middot; Follow IT security best practices including antivirus usage, backups, and access control.&middot; Log support requests and maintain documentation of troubleshooting steps and standard procedures.&middot; Maintain IT asset inventory (devices, licenses, and accessories).&middot; Collaborate with senior IT staff for escalated issues and provide user assistance as needed.Requirements:&middot; Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.&middot; Fresh graduates or up to 1 year of experience (internship or professional) in IT support.&middot; Basic understanding of Windows OS, networking fundamentals, and system troubleshooting.&middot; Familiarity with Active Directory, Microsoft 365, or similar platforms.&middot; Strong analytical, communication, and customer service skills.&middot; Eagerness to learn and grow in a professional IT environment.Job Location &amp; Timing: Location :DHA Y Block &amp; Garden Town Lahore Timing : (Onsite 5days a week) Interested apply Saddam.hussain@tekboox.comJob Type: Full-timeWork Location: In person

Fresher IT Support

Selecta Sol

Job Requirement:1- We are looking for a Provided IT support and infrastructure maintenance, including troubleshooting, security, and user assistance. for our BPO &amp; Software House.2- Lives Near By Wapda Town/Johar Town.3- Can Join Immediately.Job Type: Full-timePay: Rs35,000.00 - Rs55,000.00 per monthWork Location: In person

IT Support & Network Manager

Explore 408+ Help desk technician in Lahore Pakistan this November. Find roles across top companies and apply now to boost your career.

408 help desk technician jobs IN Lahore Pakistan

System Support Engineer

Customer Services Specialist

IT Support Engineer

IT Support Engineer

IT Intern

Fresher IT Support

IT Support & Network Manager