help desk technician

Abacus Technology

<div>Overview:
<div>
Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.</div>
Responsibilities:
<ul><li>Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.</li><li>
Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.</li><li>
Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).</li><li>
Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.</li><li>
Monitor and resolve issues to completion using the ticketing tracking systems.</li><li>
Escalate all advanced issues to senior-level technicians, engineers, or SMEs.</li><li>
Follow-up and/or update the customer with status information, when applicable.</li><li>
Resolve and close trouble tickets.</li></ul>
Qualifications:
<div>
2-3 years&rsquo; IT experience in a help desk or technical support role. Bachelor&rsquo;s degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.</div><div></div><div><b><i><br>
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.</i></b></div><div></div><div><b><br>
EOE/M/F/Vet/Disabled</b></div></div>

Help Desk Technician

Raytheon

<div><p><b>Date Posted:</b></p>
2025-12-15<p><b>
Country:</b></p>
Saudi Arabia<p><b>
Location:</b></p>
SAU02114: MTSD AlAndalus, 3267 Corniche Street, Al Andalus District, Jeddah, 02, 23311-9520, Saudi Arabia<p><b>
Position Role Type:</b></p>
Unspecified<p></p><p><b>
About Us:</b></p><p></p><p>
At Raytheon, the foundation of everything we do is rooted in our values and a higher calling &ndash; to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today&rsquo;s mission and stay ahead of tomorrow&rsquo;s threat. Our team solves tough, meaningful problems that create a safer, more secure world.</p><p></p><p><b>
Job Summary</b></p><p></p><p>
The HAWK Depot Test Equipment (DTE) Technician plays a critical role within the Hawk Patriot Sustainment Contract (HPSC) in the Kingdom of Saudi Arabia (KSA). This position involves operating and maintaining specialized test consoles used to diagnose and service electronic equipment essential to military and aerospace applications. The technician is responsible for tracking, diagnosing, and repairing malfunctions in radar cooling equipment and electronic components using these consoles. In addition to diagnostic and repair duties, the technician performs scheduled preventive maintenance to ensure the reliability and operational readiness of test consoles. The role also includes preparing and submitting detailed maintenance and Systems Problem Reports (SPRs) to document issues and resolutions comprehensively. Beyond these core responsibilities, the technician may be required to perform other related tasks within the electronic maintenance and repair field. By supporting the maintenance and sustainment of equipment vital to the Royal Saudi Air Defense Forces (RSADF) systems, this position significantly contributes to the defense posture of the Kingdom of Saudi Arabia. The technician will leverage technical expertise to participate in corrective and preventive maintenance measures and contribute to continuous process improvements as well as opening and closing of work orders and on-the-job training (OJT).</p><p></p><p>
This position is based in Jeddah, Saudi Arabia.</p><p></p><p><b>
What You Will Do</b></p><p></p><ul><li>
Operate and maintain test consoles</li><li>
Track and diagnose radar cooling equipment malfunctions using test consoles</li><li>
Track, diagnose, and repair malfunctions of electronic parts</li><li>
Carry out scheduled preventive maintenance work for test consoles</li><li>
Prepare and submit maintenance reports and Systems Problem Reports (SPRs)</li><li>
Participate in On-the-Job Training (OJT) when needed</li><li>
Perform other required work in the same field
</li></ul><p></p><p><b>Qualifications You Must Have</b></p><p></p><ul><li>
Associate degree in Electronics from an accredited foreign or local college or institute</li><li>
A minimum of 8 years relevant experience in operating, maintaining, and repairing Depot Test</li><li>
Equipment (DTE).</li><li>
Able to read technical references and engineering documents</li><li>
Full knowledge of measuring devices and methods of using them to diagnose malfunctions</li></ul><p></p><p><b>
What We Offer</b></p><p></p><ul><li>
Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.</li></ul><p></p><p><b>
Learn More &amp; Apply Now!</b></p><p></p><ul><li>
RTX solves some of the toughest challenges in aerospace and defense. That requires expansive thinking and bold innovation &ndash; and that, in turn, requires a culture that is diverse, equitable and inclusive.</li><li>
We embrace individuality and diversity of thought to fuel opportunity for our employees, our customers, and our communities. We work toward progress, knowing that a more inclusive world is critical to our mission. Not just in this moment, but always.</li></ul><p></p><p><b>
Please consider the following role type definition as you apply for this role.</b></p><p></p><ul><li><b>
Onsite:</b> Employees who are working in Onsite roles will work primarily onsite.</li></ul><p></p><p><b>
Clearance Information</b></p><p></p><ul><li>
This position requires a security clearance from the Royal Saudi Air Defense Forces.</li></ul><p></p><p><i>
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.</i>
</p><p></p><p><b>Privacy Policy and Terms:</b></p><p>
Click on this link to read the Policy and Terms</p></div>

HAWK DTE Technician

IKEA Alsulaiman

<div>
 <p>
  <strong>
   Company Description
  </strong>
 </p>
 <p>
  Come help us create a better everyday life for the many people. That&rsquo;s the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that many people will be able to afford them.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Purpose
  </strong>
 </p>
 <p>
  The Store Service Desk Specialist at IKEA ensures seamless IT operations by addressing hardware and application issues, coordinating with vendors, and managing routine tasks like backups and maintenance. This role optimizes IT resources and enhances operational efficiency, contributing to a positive work environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Accountabilities
  </strong>
 </p>
 <ul>
  <li>
   Ensure all IKEA IT operations in the store functioning well Support IKEA coworker&rsquo;s hardware and applications related issues.
  </li>
  <li>
   Coordinate and communicate with IKEA vendors and service office IT colleagues to work together on project and IKEA applications issues.
  </li>
  <li>
   Secure all the software installed on the user&rsquo;s PC with licenses.
  </li>
  <li>
   Secure daily IT routine and performing the checklist Monitor daily scheduler jobs and ensure sales statement posted.
  </li>
  <li>
   Ensure all the daily and weekly backup jobs completed successfully for all three stores and service office.
  </li>
  <li>
   Ensure and complete any backup restoration request.
  </li>
  <li>
   Preventive maintenance of Data center, hardware and servers.
  </li>
  <li>
   Coordinate with vendor for POS machines maintenance.
  </li>
  <li>
   Ensure data optimizing on weekly basis.
  </li>
  <li>
   Secure Monthly IFB and annual store inventory support and preparation.
  </li>
  <li>
   work on effective ways to reduce the IT Budget.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications and Experiences
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in IT/ Computer/Networking.
  </li>
  <li>
   Must have strong communication skills in both Arabic and English.
  </li>
  <li>
   Microsoft/CISCO Certification is preferable.
  </li>
  <li>
   Excellent computer skills.
  </li>
  <li>
   Willing to cover shifts and provide a required support during weekends, holidays and peak seasons according to the requirements to resolve incidents on time manner.
  </li>
  <li>
   Problem solving and Troubleshooting skills.
  </li>
 </ul>
 <p>
 </p>
</div>


Information Technology Support Specialist

Hosuk Travel

<div><p>Hosuk Travels, a customer-focused travel management company in <b>Riyadh</b>, is seeking a skilled and dependable <b>IT Support Engineer</b> to support our growing technology needs. This role is ideal for a tech-savvy professional who enjoys troubleshooting, supporting users, and ensuring smooth IT operations in a fast-paced travel environment.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Provide technical support for desktops, laptops, printers, and office IT equipment</li>
<li>Install, configure, and maintain operating systems, software, and applications</li>
<li>Troubleshoot hardware, software, and network issues and resolve them efficiently</li>
<li>Manage user accounts, email systems, and access permissions</li>
<li>Monitor system performance, backups, and data security</li>
<li>Support travel booking systems, office applications, and internal software</li>
<li>Maintain IT asset inventory, licenses, and technical documentation</li>
<li>Assist staff with IT-related queries both on-site and remotely</li>
<li>Coordinate with external vendors and service providers when required</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or a related field</li>
<li>2&ndash;4 years of experience as an IT Support Engineer or similar role</li>
<li>Strong knowledge of Windows/macOS environments and basic networking concepts</li>
<li>Experience troubleshooting office software, email systems, and hardware</li>
<li>Understanding of IT security practices and data protection</li>
<li>Good problem-solving, communication, and organizational skills</li>
<li>Ability to work independently and manage multiple tasks</li>
</ul>
<p>At <b>Hosuk Travels</b> in Riyadh, the <b>IT Support Engineer</b> plays a key role in keeping systems reliable and staff productive. This position offers the opportunity to work in a professional travel company where technology supports excellent customer service. If you are solution-oriented and passionate about IT support, we welcome you to join our team.</p></div>

IT Support Engineer

FedEx

<div><p>Field IT; Infrastructure; Provides Remote, On-Site, or Depot Technical Support to Fedex Operations Staff, Fedex Customers, &amp; 3Rd Party Organizations in the Diagnostics, Maintenance, &amp; Support of all Electronic Technologies, Networks, &amp; Software Applications Deployed; Performs Technical Support Problem Resolution &amp; Provides Input to the Isolation &amp; Resolution of Component, Network, Hardware, &amp; Software Problems</p><p><b><br>
Core Technical Skills</b></p><ul><li><b>
Networking Knowledge</b>: Understanding of network infrastructure (LAN/WAN, TCP/IP, VPN); Cisco certification is a strong plus.</li><li><b>
Hardware Support</b>: Ability to troubleshoot and maintain workstations, printers, and peripheral devices.</li><li><b>
Server &amp; Systems Administration</b>: Experience with Windows Server, Active Directory, DNS, DHCP.</li><li><b>
Cloud &amp; Productivity Tools</b>: Familiarity with Microsoft 365 (Exchange, Teams, SharePoint) and related services.</li><li><b>
Security Awareness</b>: Basic knowledge of cybersecurity principles and compliance standards.</li></ul><p></p><p><b>
Service &amp; Operational Skills</b></p><ul><li><b>
Procurement Lifecycle Management</b>: Handling IT hardware/software purchasing, vendor coordination, and inventory control.</li><li><b>
Incident &amp; Problem Management</b>: Strong troubleshooting and root cause analysis skills.</li><li><b>
Documentation</b>: Ability to maintain accurate records of configurations, processes, and support tickets.</li></ul><p></p><p><b>
Project &amp; Collaboration Skills</b></p><ul><li><b>
Project Management</b>: Ability to plan, execute, and monitor IT projects (certifications like PMP or ITIL are a plus).</li><li><b>
Teamwork &amp; Communication</b>: Effective collaboration with cross-functional teams and clear communication with stakeholders.</li><li><b>
Customer Service Orientation</b>: Strong focus on user satisfaction and service quality.</li></ul><p><br>
Analytical Skills;Problem Solving Skills;Judgement &amp; Decision Making Skills;Influencing &amp; Persuasion Skills;Interpersonal Skills</p><p><br>
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.</p><p>
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.</p><h2 class="jobSectionHeader"><b>
Our Company</b></h2><p>
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World&rsquo;s Most Admired Companies by &quot;Fortune&quot; magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.</p><h2 class="jobSectionHeader"><b>
Our Philosophy</b></h2><p>
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.</p><h2 class="jobSectionHeader"><b>
Our Culture</b></h2><p>
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970&rsquo;s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today&rsquo;s global marketplace.</p></div><p></p>

Technology Service Specialist (Saudi National Only)

Astek Middle East

<div>
 <p>
  🔹
  <strong>
   Job Title:
  </strong>
  Technical Support Engineer
 </p>
 <p>
  📍
  <strong>
   Location:
  </strong>
  Riyadh, KSA (Onsite)
 </p>
 <p>
  We are looking for a
  <strong>
   Technical Support Engineer
  </strong>
  to provide reliable Level 1 IT support and ensure smooth day-to-day IT operations across the organization.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Provide Level 1 support for hardware, software, and network-related issues, and escalate unresolved incidents when required.
  </li>
  <li>
   Install, configure, and maintain laptops, desktops, mobile devices, printers, IP phones, monitors, and other IT peripherals.
  </li>
  <li>
   Ensure proper cable management and readiness of meeting room IT equipment and TV displays.
  </li>
  <li>
   Manage IT assets and inventory, including tracking, labeling, documentation, and storeroom organization.
  </li>
  <li>
   Support employee onboarding and offboarding by preparing devices and collecting IT assets.
  </li>
  <li>
   Log and document all incidents, service requests, and asset changes, and assist with periodic reporting.
  </li>
 </ul>
 <p>
  <strong>
   Required Skills &amp; Competencies
  </strong>
 </p>
 <ul>
  <li>
   Proficiency in Windows, macOS, iOS, and Microsoft 365.
  </li>
  <li>
   Hands-on experience with hardware troubleshooting (laptops, desktops, printers, IP phones).
  </li>
  <li>
   Strong organizational skills with experience in IT asset management.
  </li>
  <li>
   Good communication skills and a customer-focused mindset.
  </li>
 </ul>
 <p>
  <strong>
   Qualification
  </strong>
 </p>
 <ul>
  <li>
   Diploma or Bachelor&rsquo;s degree in IT, Computer Science, or a related field.
  </li>
 </ul>
 <p>
 </p>
</div>


Technical Support Engineer

Microland

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><p><b>
Education Qualification :
</b><br>
Any Graduate (Engineering / Science)<br>
<br>
<b>Skills :</b><br>
Primary -&gt; Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 3 - Experienced<br>
Tertiary -&gt; Behavioral | Aptitude | Communication | 2 - Knowledgeable<br>
Tertiary -&gt; Behavioral | Aptitude | Information Processing | 2 - Knowledgeable<br>
<br>
1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift<br>
2. Ability to comprehend end users from international locations over the phone<br>
3. Recording, classifying and prioritizing tickets<br>
4. Providing initial support and troubleshooting based on Knowledge Base articles<br>
5. Contributing to Knowledge Base with new articles<br>
6. Taking a remote of an end users&rsquo; machine if required while troubleshooting<br>
7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support<br>
8. Monitoring the status and documenting the progress towards resolution of all open tickets<br>
9. Keeping affected users informed about the progress.<br>
10. Escalating the process if necessary<br>
11. Resolution confirmation and closure of tickets within the SLA<br>
12. Attend trainings and complete certifications for set competencies<br>
<br>
Technical Skills
<br>
1. Ability to differentiate between different type of IT assets<br>
2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11<br>
3. Understanding of desktop applications and how do they work, installation and uninstallation<br>
4. Ability to support users in business applications based on SOP&rsquo;s<br>
5. Troubleshooting Desktop/Application remotely<br>
6. Ability to carry out Disk management, Disk Encryption, Wireless configuration<br>
7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP<br>
8. Ability to Install and configure email client, troubleshoot connectivity issues<br>
9. Ability to troubleshoot calls for printers and copiers locally and remotely<br>
<br>
Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain &ndash; (For MSP and Enterprise)</p></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
Saudi Arabia - Riyadh</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
11-Dec-2025</p></div></div></div></div></div><div></div>

Administrator - Service Desk (SD1)

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