help desk technician

ITC Area Solutions W.L.L.

Job Title (SEO Optimized)Help Desk Technician Job TypeFull-time | On-site (with possible hybrid flexibility depending on performance)About the RoleWe are looking for a Help Desk Technician / IT Support Specialist to join our growing team at ITC Area Solutions W.L.L. in Doha. If you enjoy solving technical problems, supporting users, and working with computers and systems, this is a great opportunity to build your IT career in a supportive and fast-growing environment.You will be the first point of contact for technical issues, helping users stay productive by quickly resolving IT-related problems and ensuring smooth daily operations.Why This Job Is Attractive<ul><li>Stable full-time IT support role in a growing company</li><li>Hands-on experience with real business systems and users</li><li>Career growth into System Admin, Network Engineer, or IT Specialist roles</li><li>Supportive team environment with training provided</li><li>Opportunity to build international-standard IT support experience in Doha</li></ul>Key Responsibilities<ul><li>Provide first-level IT support for hardware, software, and network issues</li><li>Respond to help desk tickets via phone, email, or ticketing system</li><li>Troubleshoot Windows, Office 365, email, and basic network issues</li><li>Install, configure, and maintain computers, printers, and devices</li><li>Escalate complex technical issues to senior IT staff when needed</li><li>Maintain accurate records of issues and resolutions</li><li>Support user onboarding/offboarding (accounts, devices, access)</li><li>Ensure timely resolution of support requests and service quality</li></ul>Requirements<ul><li>Basic knowledge of IT systems, Windows OS, and common software</li><li>Understanding of troubleshooting principles</li><li>Good communication skills in English (Arabic is a plus)</li><li>Ability to work in a fast-paced support environment</li><li>Team player with a problem-solving mindset</li><li>IT certifications (CompTIA A+, Microsoft, etc.) are a plus but not required</li></ul>About ITC Area Solutions W.L.L.ITC Area Solutions W.L.L. is a Doha-based technology and business support company focused on delivering IT services, digital solutions, and customer support operations. We help businesses improve efficiency through reliable technical support and modern IT systems.What We Offer<ul><li>Full training and onboarding support</li><li>Friendly and professional team environment</li><li>Real career development opportunities in IT</li><li>Exposure to multiple IT systems and business environments</li><li>Stable and structured work environment</li></ul>How to ApplyIf you're ready to start or grow your IT career, we&rsquo;d love to hear from you. Click &ldquo;Apply Now&rdquo; and submit your CV today.Job Type: Full-timePay: QAR4,500.00 - QAR8,500.00 per monthWork Location: In person

Help Desk Technician

Robinson, Inc.

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 Exciting Opportunity: Help Desk Technician &ndash; Iowa Facility Opening in 2027
 
 
 
 Be part of something big! Robinson Inc is opening a brand-new manufacturing facility in Altoona, Iowa, set to open in early 2027, and we&rsquo;re looking for a Help Desk Technician to set up and support the facility's technology. This is a fantastic opportunity for a visionary leader who is excited to learn and grow with the company and can easily adapt to a fast-changing environment.
 
 
 
 Company Overview
 
 
 
 We appreciate your interest in joining our team! At Robinson, Inc. we pride ourselves on our manufacturing solutions and ownership culture, which support the industries we serve and our local communities. Robinson is employee-owned and is driven by a dedicated team of skilled professionals that value
 
 trust, loyalty, teamwork, integrity, and accountability
 
 as the foundations of our organization. We strive to provide customer service that goes above and beyond the standard.
 
 
 Click here to view our Benefits Snapshot
 
 
 
 Job Overview
 
 
 
 As a Desktop Support Specialist, you will be the primary tech support expert for our teams. In this role, you&rsquo;ll help keep our employees productive by quickly resolving day-to-day IT issues, setting up hardware and software, and making technology simple and reliable for everyone. If you love hands-on problem-solving, enjoy a varied workday, and thrive on being the go-to person when technology doesn&rsquo;t cooperate, this position is a great fit for you. This position may require travel to production facilities in Wisconsin.
 
 
 
 ROLE + RESPONSIBILITIES (includes but not limited to)
 
 
 
 <ul>
 <li>
 Deliver helpdesk support to office staff and internal users.
 </li>
 <li>
 Create, track, and manage all IT support tickets through ticketing system, escalating issues when necessary.
 </li>
 <li>
 Provide first and second level technical support via phone, email and in person for both onsite and remote users.
 </li>
 <li>
 Answer incoming support calls and assist users in real time
 </li>
 <li>
 Set up and onboard new users across the organization, including account creation and system access.
 </li>
 <li>
 Collaborate with the Network Administrator to troubleshoot issues and research solutions.
 </li>
 <li>
 Assist with hardware and software repairs as needed.
 </li>
 <li>
 Order, configure, and deploy domain joined computers, including the installation and management of network printers.
 </li>
 <li>
 Configure, troubleshoot, repair, and replace Android and iPhone mobile devices.
 </li>
 <li>
 Document and develop standard operating procedures.
 </li>
 <li>
 Participation in on call rotation during weeknights and weekends to support production facilities.
 </li>
 <li>
 Troubleshoot and resolve issues across:
 </li>
 <ul>
 <li>
 Windows environments
 </li>
 <li>
 Microsoft 365
 </li>
 <li>
 Networking and VPNs
 </li>
 <li>
 RDP and remote environments
 </li>
 <li>
 VoIP systems (3CX, SIP, call flow issues)
 </li>
 </ul>
 <li>
 Support departmental and cross functional IT projects as assigned.
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience in a service desk role that supports both internal and external users.
 </li>
 <li>
 Proficient in Microsoft Windows 11 and Office 365 Suite.
 </li>
 <li>
 Quick learner of various computer hardware and software applications.
 </li>
 <li>
 Strong troubleshooting skills with the ability to diagnose and resolve issues involving hardware, software, and systems (including PCs, printers, mobile devices, and VoIP phones)
 </li>
 <li>
 Ability to install and support application upgrades as needed.
 </li>
 <li>
 Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
 </li>
 <li>
 High attention to detail and accuracy.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Clear verbal and written communication, able to explain technical details to non-technical staff and customers.
 </li>
 <li>
 Professional, customer-focused attitude and approach.
 
 
 </li>
 </ul>
 
 Physical Demands
 
 
 
 <ul>
 <li>
 While performing the duties of this role, the employee is regularly required to use their hands to handle or operate objects, tools, and controls. The employee may occasionally need to lift up to 50 pounds, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 3-5 years of Help Desk or technical support experience preferred.
 </li>
 <li>
 Associate&rsquo;s degree in information technology, computer science, or related field. Bachelor&rsquo;s degree preferred.
 
 
 </li>
 </ul>
 
 Travel Requirements
 
 
 
 Travel to various Robinson locations throughout Wisconsin/Iowa to provide onsite assistance when needed.
 
 
 At Robinson, we value professionalism, expertise, and a dedication to craftsmanship. We offer a dynamic work environment where employees are empowered to excel and grow within their roles. Join us in our mission to deliver exceptional metal fabrication solutions while fostering a culture of collaboration, innovation, and employee satisfaction.
 
 
 Robinson is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
</div>

Summit Technical Solutions

<div>Are you a problem solver?

Do you strive to make a positive difference?

Do you enjoy being a contributor to a world class team? 


Summit Technical Solutions (STS) is seeking a mid-level Help Desk Technician to provide Tier I, II and higher Level tier support on the Command Information Management Systems (CIMS III) contract at Peterson AFB, CO. The Help Desk Technician resolves technical problems in a help desk environment, uses expertise in customer service and technical knowledge gained from prior experience to resolve issues surrounding installation, usage, and training on software and/or hardware products including hands-on troubleshooting. The selected candidate will work under general direction and exercise latitude in determining objectives and approaches to assignments. They will provide input to management on matters pertaining to its policies, plans, and objectives. 


Job duties include, but are not limited to:
<ul>
<li>Provide Tier I, Tier II and Higher Level Tier support.</li>
<li>Perform Hardware/Software installation and maintenance.</li>
<li>Working knowledge of various Operating systems (OS) (Windows 8, 10, etc.).</li>
<li>End user personal computer/laptop/Thin/Zero Client/notebook configuration.</li>
<li>Enforce standard PC configuration conformation to command requirements.</li>
<li>Diagnose and resolve technical hardware and software issues.</li>
<li>Research questions using available information resources.</li>
<li>Advise users on appropriate actions.</li>
<li>Follow standard help desk procedures.</li>
<li>Log all help desk interactions.</li>
<li>Administer help desk software.</li>
<li>Redirect problems to appropriate resource.</li>
<li>Identify and escalate situations requiring urgent attention.</li>
<li>Document, track, monitor and resolve ticketed problems to timely and satisfactory resolution and within Service Level Agreement levels (SLAs).</li>
<li>Prepare activity reports.</li>
<li>Stay current with system information, security patches changes and OS updates.</li>
<li>Create and maintain detailed documentation of the processes and procedures performed by the position.</li>
<li>Update and maintain databases for trouble ticketing, activity reports, processes and procedures, and other required information.</li>
</ul>
Starting at $58,000 
 
 
Required Experience 
Qualified candidates will have the following experience and qualifications:
<ul>
<li>Associate's degree in related technical field and 3+ years of related experience; OR 5+ years of experience in lieu of degree</li>
<li>Security+ CE or equivalent IAT Level II certification</li>
<li>Current Secret clearance is required</li>
<li>Experience providing IT support to Army customers strongly preferred</li>
<li>Familiarity with Altiris and REMEDY trouble ticketing software applications.</li>
<li>Windows 10 Server Experience a plus</li></ul> 
 
In compliance with Colorado&rsquo;s Equal Pay for Equal Work Act, the anticipated entry level starting rate for this position would be $57,000 and up. Please note that the salary information is a general guideline only. STS considers factors such as (but not limited to) scope and responsibilities of the position, candidate&rsquo;s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer. 


What makes STS great?

STS is a services-based organization that relies on the exceptional results our workforce delivers to customers every day. We realize that our customers&rsquo; high regard for our consistently high performance is only possible because of the talents, exceptional work ethic, and commitment of our people. We promote and live by a strong and inclusive company culture that places the focus on customer and employee satisfaction, communication, and respect. 


What to expect from STS:
<ul>
<li><ul><li>Competitive total compensation plan, with immediate eligibility for most benefits and a 401(k) plan with matching contributions!</li>
<li>A work environment that emphasizes the safety of our workforce</li>
<li>An organization that is committed to upholding the highest level of business ethics and workplace conduct</li>
<li>A company that supports &quot;paying it forward&quot; with involvement in several deserving organizations and encourages volunteerism in the employee's community</li>
<li>Generous paid time-off program that starts on the first day of employment!</li>
<li>Tuition and certification cost reimbursement programs for qualifying employees</li></ul></li></ul> 

STS is actively committed to employment of Veterans, whom we regard as one of our Nation&rsquo;s greatest resources. Today, you will find Veterans at every level of our organization, continuing their service to our country by supporting our government contracts and customers. STS is proud of their dedication, work ethic, loyalty, and commitment to duty, and we will continue to promote career opportunities for Veterans who are sincerely deserving of our appreciation. 


We are an affirmative action/equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation or any other characteristic protected by law.</div>

Curative, Inc.

<div><div>About Curative</div><div>
Curative is building the future of health insurance with a first-of-its-kind employer-based plan designed to remove financial barriers and make care truly accessible: one monthly premium with $0 copays and $0 deductibles*. Backed by our recent $150M in Series B funding and valuation at $1.275B, Curative is scaling rapidly and investing in AI-powered service, deeper member engagement, and a smart network designed for today&rsquo;s workforce.</div><div></div><div> 
Our north star guides everything we do: healthcare only works when people can actually use it. That belief drives every decision we make: from how we design our plan, support our members, to how we collaborate as a team.</div><div></div><div> 
If you want to do meaningful work with a team that moves fast, experiments boldly, and cares deeply, Curative is the place to do it. We&rsquo;re growing fast and looking for teammates who want to help transform health insurance for the better.</div><div></div> 
Job Overview: 
We are seeking a dedicated and tech-savvy Help Desk Technician to join our IT support team. The ideal candidate will have a strong foundation in supporting both Windows and macOS operating systems, with hands-on experience managing user accounts and permissions through the Google Admin Console and Microsoft Entra ID/Intune. Familiarity with SaaS applications such as Google Workspace, Slack, and Zoom is essential, along with proficiency in hardware troubleshooting, including printers and conferencing technologies. The Help Desk Technician will provide first-line support to end users, resolve technical issues, and assist with user provisioning, device enrollment, and account management. This role also involves handling IT equipment shipments and requires the ability to lift up to 45 lbs.
Key Responsibilities:<ul><li>
Technical Support: Provide efficient and effective first-line support for Windows and MacOS, addressing software, hardware, and network issues reported by end users.</li><li>
SaaS Applications: Troubleshoot and support our SaaS application portfolio, including Google Workspace and Slack, ensuring smooth operation and user assistance.</li><li>
Hardware Troubleshooting: Diagnose and resolve issues with hardware such as printers, computers, peripherals, and conferencing technologies to maintain operational efficiency.</li><li>
User Provisioning: Assist with user account creation, modification, and deactivation across various systems, ensuring proper access and permissions. This includes preparing IT equipment, coordinating shipments, and collecting equipment from deactivated employees.</li><li>
Ticket Management: Log, track, and manage support requests using Jira Service Management, ensuring timely and effective resolution of issues.</li><li>
Inventory Management: Maintain accurate records of IT assets, ensuring hardware is tracked and managed effectively.</li><li>
Customer Service: Provide excellent customer service, responding to user inquiriesand issues with professionalism and clarity.</li><li>
Documentation: Maintain detailed and accurate documentation of support activities, including troubleshooting steps and resolutions, to aid in knowledge sharing and process improvement.</li><li>
Collaboration: Work closely with other IT team members to escalate complex issues and contribute to team goals and projects.</li><li>
On-Call Hours: Participate in an on-call rotation to provide after-hours support when necessary, ensuring uninterrupted IT services and timely resolution of critical issues outside of regular business hours.</li></ul>
Qualifications:<ul><li>
Experience: Minimum of 3 years in an IT support role or related field.</li><li>
Technical Skills:<ul><li>
Proficiency in troubleshooting and supporting Google Workspace, Microsoft 365/Office applications, Zoom, Slack, and other SaaS applications.</li><li>
Experience with hardware support, including printers and conferencing equipment.</li><li>
Hands-on experience supporting both MacOS and Windows endpoints.</li><li>
Familiarity with Mobile Device Management (MDM) tools, especially Microsoft InTune, and BYOD programs.</li></ul></li><li>
User Provisioning: Familiarity with user account management and provisioning processes, including preparing IT equipment, coordinating shipments, and collecting equipment from deactivated employees.</li><li>
Problem-Solving: Strong problem-solving skills with a methodical approach to diagnosing and resolving technical issues.</li><li>
Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts in an easy-to-understand manner for non-technical users.</li><li>
Customer Service: Demonstrated ability to provide outstanding customer service and support in a fast-paced environment.</li><li>
Team Player: Ability to work effectively both independently and as part of a team, with a collaborative and positive attitude.</li><li>
Travel: No more than 25% locally and no more than 10% nationally.</li></ul>
Education:<ul><li>
Associate&rsquo;s degree in Information Technology, Computer Science, or a related field, or 
equivalent work experience.</li></ul>
Certifications:<ul><li>
Relevant certifications such as CompTIA A+, Network+, and Security+ are beneficial.</li></ul><div></div><div> 
Perks &amp; Benefits</div><div></div><ul><li><div> 
Curative Health Plan (100% employer-covered medical premiums for you and 50% coverage for dependents on the base plan.)</div><ul><li><div>
$0 copays and $0 deductibles (with completion of our Baseline Visit )</div></li><li><div>
Preventive and primary care built in</div></li><li><div>
Mental health support (Rula, Televero, Two Chairs, Recovery Unplugged)</div></li><li><div>
One-on-one care navigation</div></li><li><div>
Chronic condition programs (diabetes, weight, hypertension)</div></li><li><div>
Maternity and family planning support</div></li><li><div>
24/7/365 Curative Telehealth</div></li><li><div>
Pharmacy benefits</div></li></ul></li><li><div>
Comprehensive dental and vision coverage</div></li><li><div>
Employer-provided life and disability coverage with additional supplemental options</div></li><li><div>
Flexible spending accounts</div></li><li><div>
Flexible work options: remote and in-person opportunities</div></li><li><div>
Generous PTO policy plus 11 paid annual company holidays</div></li><li><div>
401K for full-time employees</div></li><li><div>
Generous Up to 8&ndash;12 weeks paid parental leave, based on role eligibility.</div></li></ul></div><div></div>

Curative

<div>
 
 About Curative
 
 
 
 Curative is building the future of health insurance with a first-of-its-kind employer-based plan designed to remove financial barriers and make care truly accessible: one monthly premium with $0 copays and $0 deductibles*. Backed by our recent
 
 $150M in Series B funding
 
 and valuation at
 
 $1.275B
 
 , Curative is scaling rapidly and investing in AI-powered service, deeper member engagement, and a smart network designed for today&rsquo;s workforce.
 
 
 Our north star guides everything we do:
 
 healthcare only works when people can actually use it
 
 . That belief drives every decision we make: from how we design our plan, support our members, to how we collaborate as a team.
 
 
 If you want to do meaningful work with a team that moves fast, experiments boldly, and cares deeply, Curative is the place to do it. We&rsquo;re growing fast and looking for teammates who want to help transform health insurance for the better.
 
 
 
 Job Overview
 
 
 
 We are seeking a dedicated and tech-savvy Help Desk Technician to join our IT support team. The ideal candidate will have a strong foundation in supporting both Windows and macOS operating systems, with hands-on experience managing user accounts and permissions through the Google Admin Console and Microsoft Entra ID/Intune. Familiarity with SaaS applications such as Google Workspace, Slack, and Zoom is essential, along with proficiency in hardware troubleshooting, including printers and conferencing technologies. The Help Desk Technician will provide first-line support to end users, resolve technical issues, and assist with user provisioning, device enrollment, and account management. This role also involves handling IT equipment shipments and requires the ability to lift up to 45 lbs.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Technical Support: Provide efficient and effective first-line support for Windows and MacOS, addressing software, hardware, and network issues reported by end users.
 </li>
 <li>
 SaaS Applications: Troubleshoot and support our SaaS application portfolio, including Google Workspace and Slack, ensuring smooth operation and user assistance.
 </li>
 <li>
 Hardware Troubleshooting: Diagnose and resolve issues with hardware such as printers, computers, peripherals, and conferencing technologies to maintain operational efficiency.
 </li>
 <li>
 User Provisioning: Assist with user account creation, modification, and deactivation across various systems, ensuring proper access and permissions. This includes preparing IT equipment, coordinating shipments, and collecting equipment from deactivated employees.
 </li>
 <li>
 Ticket Management: Log, track, and manage support requests using Jira Service Management, ensuring timely and effective resolution of issues.
 </li>
 <li>
 Inventory Management: Maintain accurate records of IT assets, ensuring hardware is tracked and managed effectively.
 </li>
 <li>
 Customer Service: Provide excellent customer service, responding to user inquiriesand issues with professionalism and clarity.
 </li>
 <li>
 Documentation: Maintain detailed and accurate documentation of support activities, including troubleshooting steps and resolutions, to aid in knowledge sharing and process improvement.
 </li>
 <li>
 Collaboration: Work closely with other IT team members to escalate complex issues and contribute to team goals and projects.
 </li>
 <li>
 On-Call Hours: Participate in an on-call rotation to provide after-hours support when necessary, ensuring uninterrupted IT services and timely resolution of critical issues outside of regular business hours.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Experience: Minimum of 3 years in an IT support role or related field.
 </li>
 <li>
 Technical Skills:
 </li>
 <ul>
 <li>
 Proficiency in troubleshooting and supporting Google Workspace, Microsoft 365/Office applications, Zoom, Slack, and other SaaS applications.
 </li>
 <li>
 Experience with hardware support, including printers and conferencing equipment.
 </li>
 <li>
 Hands-on experience supporting both MacOS and Windows endpoints.
 </li>
 <li>
 Familiarity with Mobile Device Management (MDM) tools, especially Microsoft InTune, and BYOD programs.
 </li>
 </ul>
 <li>
 User Provisioning: Familiarity with user account management and provisioning processes, including preparing IT equipment, coordinating shipments, and collecting equipment from deactivated employees.
 </li>
 <li>
 Problem-Solving: Strong problem-solving skills with a methodical approach to diagnosing and resolving technical issues.
 </li>
 <li>
 Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts in an easy-to-understand manner for non-technical users.
 </li>
 <li>
 Customer Service: Demonstrated ability to provide outstanding customer service and support in a fast-paced environment.
 </li>
 <li>
 Team Player: Ability to work effectively both independently and as part of a team, with a collaborative and positive attitude.
 </li>
 <li>
 Travel: No more than 25% locally and no more than 10% nationally.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 Associate&rsquo;s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
 
 
 </li>
 </ul>
 
 Certifications
 
 
 
 <ul>
 <li>
 Relevant certifications such as CompTIA A+, Network+, and Security+ are beneficial.
 
 
 </li>
 </ul>
 
 Perks &amp; Benefits
 
 
 
 <ul>
 <li>
 Curative Health Plan (100% employer-covered medical premiums for you and 50% coverage for dependents on the base plan.)
 </li>
 <ul>
 <li>
 $0 copays and $0 deductibles (with completion of our Baseline Visit )
 </li>
 <li>
 Preventive and primary care built in
 </li>
 <li>
 Mental health support (Rula, Televero, Two Chairs, Recovery Unplugged)
 </li>
 <li>
 One-on-one care navigation
 </li>
 <li>
 Chronic condition programs (diabetes, weight, hypertension)
 </li>
 <li>
 Maternity and family planning support
 </li>
 <li>
 24/7/365 Curative Telehealth
 </li>
 <li>
 Pharmacy benefits
 </li>
 </ul>
 <li>
 Comprehensive dental and vision coverage
 </li>
 <li>
 Employer-provided life and disability coverage with additional supplemental options
 </li>
 <li>
 Flexible spending accounts
 </li>
 <li>
 Flexible work options: remote and in-person opportunities
 </li>
 <li>
 Generous PTO policy plus 11 paid annual company holidays
 </li>
 <li>
 401K for full-time employees
 </li>
 <li>
 Generous Up to 8&ndash;12 weeks paid parental leave, based on role eligibility.
 </li>
 </ul>
</div>

OnTrac

OnTrac is hiring a Help Desk Technician!
 
Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!
 
Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.
 
Location: 4440 E. Elwood St., Phoenix, AZ 85040 - Hybrid
 Pay: $23.46 - $35.19/hr. depending on experience and qualifications
 Shift: Monday - Friday 9:00 AM - 5:00 PM
 
Employment Logistics: 
The Help Desk Technician ensures operational continuity by serving as the primary point of contact for technical issues via phone, email, and Microsoft Teams. This role supports a distributed workforce and high level executives, handling ticket intake and resolution, incident routing and escalation, endpoint management, and device troubleshooting. The technician partners with the onboarding/training team for an initial in office training period, then operates in a hybrid model with high accountability and independence during overnight hours.
 
Unpacking the Benefits: 
We offer a comprehensive benefits package designed to support your health, financial security, and life outside of work.
 
<ul>
<li>Medical, Dental, and Vision insurance; HSA and FSA options</li>
<li>Life and Disability coverage (basic and voluntary)</li>
<li>Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance</li>
<li>Competitive benefits and 401(k) with company match</li>
<li>Referral Bonus Program - Up to $500 per referral!</li>
<li>Paid Time Off including Holiday pay</li>
<li>Employee Assistance Program & a Safe and clean work environment</li>
</ul>
The Must-Haves: 
<ul>
<li>At least 1 year of experience in a Help Desk or similar technical support role</li>
<li>Strong knowledge of Windows OS, ChromeOS, and Microsoft Office</li>
<li>Direct experience with ServiceNow for ticket lifecycle management</li>
<li>Familiarity with PagerDuty for incident response and Microsoft Intune for endpoint management</li>
<li>Comfortable supporting a distributed workforce and managing a personal queue with minimal supervision</li>
<li>Ability to complete an initial, in person training period (hybrid role thereafter)</li>
<li>Experience troubleshooting Zebra printers and handheld scanners is preferred</li>
<li>Background in logistics or high volume operations environments is preferred</li>
</ul>
Your Mission in Motion: 
<ul>
<li>Ticket & incident management: Monitor, create, triage, and resolve ServiceNow tickets; use PagerDuty to route and escalate high priority incidents to on call teams quickly and accurately.</li>
<li>Hardware & device support: Troubleshoot laptops, desktops, and Chromebooks; support peripherals and specialized devices including Zebra scanners/printers and large Toshiba printers/copiers.</li>
<li>Endpoint management: Use Microsoft Intune for device enrollment, compliance, software deployment, and troubleshooting to keep endpoints secure and functional.</li>
<li>Remote & hybrid support: Provide effective remote assistance to a distributed workforce; maintain queue discipline and productivity without direct overnight supervision.</li>
<li>Communication: Handle inbound calls, Teams messages, and emails; communicate clearly and professionally with operations staff and executive leadership.</li>
<li>In person training: Complete an initial, fully in office training period before transitioning to the hybrid, overnight schedule.</li>
</ul>
Paving your way to your success: 
<ul>
<li>You provide excellent customer service and communicate clearly with both floor staff and executives.</li>
<li>You stay calm under pressure, take ownership, and remain highly accountable during overnight hours.</li>
<li>You are resourceful and tech savvy, comfortable learning new tools and finding solutions when answers aren’t immediately obvious.</li>
<li>You manage your workload independently, maintain queue hygiene, and follow through on commitments.</li>
<li>You’re genuinely passionate about technology and helping people, bringing a can do attitude to every interaction.</li>
</ul>
If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply!
 
OnTrac is proud to be an Equal Opportunity Employer
 Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.

Help Desk Technician - Hybrid

ACTS360

<div>Job Title: MSP Help Desk Technician 1
Department: Operations / Help Desk Services
Reports To: Service Desk Coordinator
Job Type: Permanent, full-time position
Job Location: Plant City, FL
Pay Details: Starting at $38,500.00 annually plus bonuses for certificate completion
ACTS360 is looking for a dedicated MSP Help Desk Technician I to join our team. In this entry-level position, you will be the first point of contact for our clients experiencing IT issues. You will provide technical support for hardware and software, troubleshoot and resolve various technical problems, and deliver top-notch customer service. If you are passionate about technology and eager to help others, this role is a great foundation for your career in IT.
To be great at this role, you must be willing to pursue and pass entry level IT certificates including, but not limited to, the CompTIA A+, CompTIA Network+, CompTIA Security+, and the Microsoft AZ900 / MS900.
Please Note: This is an active and ongoing job opening. We are continuously seeking talented individuals to join our team. The duration this posting has been open does not reflect the urgency or importance of the position. We encourage all qualified candidates to apply, regardless of the posting date.
Responsibilities:<ul><li>
Active participation in the Help Desk 1 phone queue</li><li>
Provide first-level contact to end users in a clear and professional manner</li><li>
Create and accurately code service tickets</li><li>
Identify and redirect urgent tickets to the appropriate resources</li><li>
Work through assigned tickets and enter appropriate time entries</li><li>
Troubleshoot and resolve end user or infrastructure technical issues</li><li>
Follow up with customers and see problems through to resolution</li><li>
Ensure proper recording, documentation, and closure of ticket information</li><li>
Maintain awareness of ongoing issues and be proactive in customer notification</li><li>
Recommend modifications or improvements to client environments</li><li>
Properly escalate unresolved tickets to the next level of support</li><li>
Preserve and grow your knowledge of Help Desk procedures, products, and services</li><li>
Onsite dispatching as needed or directed</li><li>
Active participation in the On Call rotation</li></ul> 

Requirements 
<ul><li>
Strong written and verbal communication skills.</li><li>
Basic understanding of computer systems, networks, and troubleshooting techniques.</li><li>
Ability to work independently and as part of a team.</li><li>
Customer-oriented mindset with a passion for helping others.</li><li>
Ability to lift and install IT equipment.</li><li>
Must be authorized to work in the United States.</li><li>
In-office or on-site presence during regular business hours (Monday - Friday, 8 AM - 5 PM)</li></ul>
Preferred Qualifications:<ul><li>
Previous experience in a customer service or technical support role</li><li>
Completion of relevant IT certifications such as A+, Network+, Security+, and / or MS-900</li></ul>
Please Note: Successful applicants may be required to undergo a reference and background verification check as part of the interview or onboarding process. 
Benefits 
<ul>
<li>Health Care Plan (Medical, Dental &amp; Vision)</li>
<li>Retirement Plan (401k, IRA) and Matching</li>
<li>Life Insurance (Basic, Voluntary &amp; AD&amp;D)</li>
<li>Paid Time Off (Vacation, Sick &amp; Public Holidays)</li>
<li>Training &amp; Development</li>
</ul>We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</div>

MSP Help Desk Technician I

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