help desk technician

Professional Engineering Consultants

<div>Position Summary:
The Help Desk Technician provides technical support services for issues / problems regarding network data, wireless and network applications, connectivity, network printers, Microsoft Windows Applications (MS Office), computer hardware, printers, and software issues on laptop and desktop computers with local and remote users. The Help Desk Technician plays a crucial role in delivering top-notch technical support to staff, ensuring seamless use of the organization's computer systems and tech resources. This role involves logging, tracking, and troubleshooting tech issues, while providing efficient solutions to keep operations running smoothly. As one of our go-to tech experts, you'll help staff resolve technical challenges and ensure a seamless experience with the organization's technology.
Duties and Responsibilities:<ul><li>
Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems</li><li>
Answer Tech Support calls and monitor Tech Support message queues (such as voicemail and email) to create accurate/detailed Help Desk tickets. Prioritize requests based on established guidelines</li><li>
Triaging issues reported by users to determine the root cause and possible solution.</li><li>
Document solutions in the Help Desk system to be used in the future</li><li>
Assessment of the type and severity of problems, providing moderately complex troubleshooting, and/or forwarding request to the appropriate personnel or vendor for resolution. Consult with other members of the IT team on matters that are beyond his/her skill sets</li><li>
Provide support for topics as diverse as system hardware, mobile communications, networking/VPN connectivity, and desktop/server applications, including software installation and/or updates</li><li>
Develop, maintain, and follow Help Desk procedures</li><li>
Accurately documenting all resolved issues in the ticketing system for future utilization in trouble shooting and resolution</li><li>
Provide detailed reports on ticket activity</li><li>
Perform some light cabling as needed</li><li>
Perform light network administration tasks as assigned</li><li>
Serve as the first point of contact for employees seeking technical assistance over the phone, by email, or through the Help Desk system</li><li>
Perform remote troubleshooting through diagnostic techniques and pertinent questions</li><li>
Determine the best solution based on the issue and details provided by employees</li><li>
Walk the employee through the problem-solving process</li><li>
Direct unresolved issues to the next level of support personnel</li><li>
Provide accurate information on IT products or services</li><li>
Record events and problems and their resolution in logs</li><li>
Follow-up and update employee status and information</li><li>
Pass on any feedback or suggestions by employees to the rest of the IT departmental members</li><li>
Identify and suggest possible improvements to procedures</li><li>
Perform system builds and install new systems for new hires as well as computer upgrades/replacements</li><li>
Provide new hire training as needed</li><li>
Other projects and responsibilities may be added at the company&rsquo;s discretion</li></ul>
Special Knowledge, skills and abilities:<ul><li>
Tech savvy with working knowledge of office automation products and databases</li><li>
Good understanding of computer systems, mobile devices and other tech products</li><li>
Ability to diagnose and resolve basic technical issues for employees</li><li>
Excellent communication skills</li><li>
Customer service oriented</li><li>
Excellent customer service and willingness to help the end users and team</li><li>
Passion for IT space and experience with troubleshooting in a Microsoft Windows operating systems environment</li><li>
Detailed knowledge of Microsoft workstation operation systems</li><li>
Excellent problem-solving skills, including the use of remote management systems</li></ul>
Education and Experience:<ul><li>
High School or GED equivalent required</li><li>
Associate's degree in computer science or equivalent combination of technical education and work experience required</li><li>
Minimum two (2) years of Help Desk Technician or relevant experience required</li><li>
Experience installing, maintaining, and upgrading Microsoft applications</li></ul>
License and Certification:<ul><li>
N/A</li></ul>
Work Environment:
PEC values a healthy work environment, and we focus on working efficiently and collaboratively to ensure quality and productive work as well as quality time away from the office. The work environment is business casual, friendly, respectful, and team oriented with daily peer interactions regarding work progress, client needs and project-specific technical issues. We strive to create an enjoyable work environment with support and opportunities for positive career growth. Much of the work will be conducted within an office setting with frequent sitting, reaching and manipulation of objects, tools and/or controls. The position requires mobility. Duties involved require moving materials that weigh up to 10 pounds on a regular basis and up to 25 pounds on an occasional basis. Manual dexterity and coordination are required over 50% of the work period while operating equipment such as computer keyboard, mouse, calculator and similar machines. At times, bending, reaching, standing, and walking may be required. 
Supervisory Responsibilities (if there are no supervisor responsibilities, put N/A):<ul><li>
N/A</li></ul>
PEC is an AA/EEO/Veteran/Disabled employer.</div>

Help Desk Technician

FCAH Aerospace

<div>Are you a detail-oriented professional with a passion for problem-solving and delivering exceptional customer service? Do you want to launch your career in the aviation industry while providing top-notch technical support? First Class Air Support, an FCAH Aerospace brand and trusted name in the aerospace industry, is looking for a Help Desk Technician to join our dynamic team in Louisville, KY. In this role, you&rsquo;ll be the first point of contact for technical assistance, helping to resolve issues and ensure the smooth operation of our IT systems. If you have strong troubleshooting skills, clear communication abilities, and a commitment to excellence, this is the perfect opportunity to start or advance your IT career in a fast-paced, exciting industry.
What is FCAH Aerospace, family of Aviation companies&hellip;
FCAH (First Class Air Holdings) Aerospace is a fast-growing organization that includes a family of brands, which collectively provide comprehensive aftermarket aviation solutions, focused on delivering high quality OEM, PMA, and aftermarket parts, maintenance, repair, overhaul, storage, disassembly, emergency equipment, and customer service.
First Class Air Support, an FCAH Aerospace brand, is a leader in the global distribution of aftermarket aviation and cargo equipment, with an inventory of over 2 million parts, PMA distribution, and access to a global network of suppliers and manufacturers.
What you will be doing&hellip;
As a Help Desk Technician, you will be responsible for providing technical support across all business units, ensuring smooth and efficient operation of IT systems. Your multifaceted role involves:<ul><li>
Act as the primary point of contact for internal users seeking technical assistance via phone, email, or in person.</li><li>
Diagnose and resolve hardware, software, and network issues in a timely and efficient manner.</li><li>
Log, track, and document all user issues and resolutions in our ticketing system.</li><li>
Escalate complex technical problems to appropriate IT team members or departments.</li><li>
Assist users with software installations, configurations, and updates.</li><li>
Provide onboarding support and training for new employees on IT systems and processes.</li><li>
Manage and maintain inventory of IT equipment and assist with asset management.</li><li>
Collaborate with colleagues to continuously improve processes and enhance the user experience.</li><li>
Stay current with the latest technology trends and IT best practices.</li><li>
Maintain Active Directory, network file shares, and other key IT resources.</li></ul>
What we are looking for&hellip;
You will need to have:<ul><li>
High School Diploma or equivalent required.</li><li>
1-2 years of experience in a help desk or technical support role.</li><li>
Proficiency in Windows, iOS, and Android operating systems.</li><li>
Familiarity with Microsoft Office Suite and other common software applications.</li><li>
Basic understanding of networking concepts and hardware.</li><li>
Familiarity with ticketing systems (e.g., ConnectWise, Freshdesk, or similar).</li><li>
This role requires periodic travel to company facilities, including occasional domestic air travel.</li><li>
Physical Requirements: This role may require lifting and transporting IT equipment up to 50 lbs., extended periods of desk work, and occasional on-site visits across our facilities.</li></ul>
Even better if you have one or more of the following:<ul><li>
Associate degree in computer science or a related field.</li><li>
CompTIA A+, ITIL, Microsoft 365 Fundamentals (MS-900),or other relevant certifications.</li><li>
Intermediate knowledge of Azure Active Directory and Office 365 admin center.</li><li>
Experience with endpoint management tools such as Microsoft Intune or SCCM.</li></ul>
Reasons you will love working for an FCAH brand&hellip;<ul><li>
Competitive pay.</li><li>
Healthcare, including medical, dental and vision, life insurance, and LTD.</li><li>
A collaborative and supportive team environment.</li><li>
Paid PTO and Holidays.</li><li>
Career Advancement Opportunities.</li><li>
401(k) retirement plan with match and profit sharing.</li><li>
Professional development and IT certification reimbursement.</li></ul></div>

Intrepid Credit Union

<div><div><h1 class="jobSectionHeader">What&rsquo;s the OPPORTUNITY? &ndash; Help Desk Technician</h1>
We&rsquo;re looking for a Help Desk Technician to join our IT team. You&rsquo;ll help staff with basic technical issues and make sure our everyday technology runs smoothly. A key focus of this role will be assisting with an organization-wide PC refresh project. This is an entry level position. Experience isn't required, but a willingness to learn something new is.
What You'll Do:<ul><li>
Answer help desk calls, emails, and tickets to assist with IT issues.</li><li>
Help set up and troubleshoot computers, printers, and other office equipment.</li><li>
Assist with deploying and setting up new PCs as part of a company-wide refresh.</li><li>
Reset passwords and assist with account access.</li><li>
Install software updates and assist with basic system maintenance.</li><li>
Escalate complex problems to senior IT staff.</li><li>
Follow security procedures to protect member and company data.</li><li>
Other duties as assigned.</li><li>
Performs all functions in the safest manner possible and according to credit union procedure, assuring the safety of other employees and members. Works toward resolution of safety issues, injuries or potential problems or reports such to the most appropriate source for resolution. Encourages and support other staff to perform tasks safely and reports such to the appropriate supervisor for further action as needed.</li></ul> 
What We're Looking For:<ul><li>
High school diploma or equivalent, required. Associate&rsquo;s degree in Information Technology or related field, preferred.</li><li>
Prior Help Desk or Information Technology support experience. Preferred.</li><li>
Excellent communication skills, problem solving skills and flexibility, including the ability to effectively analyze employee technology needs and assist them or obtain appropriate assistance for them.</li><li>
Basic knowledge of Windows operating system, required.</li><li>
Able to learn and work as part of a team.</li></ul> 
In addition to our generous benefit package the base pay for the Help Desk Technician will be determined based upon your skills and qualifications starting at $20.00/hr.<h1 class="jobSectionHeader">
What Can you Bring?</h1>
We desire all our staff to be successful and fulfilled in their jobs. We have found that as the IT Specialist, to be successful you will need to have a high school diploma or its equivalent, related secondary education in Information Technology or similar is preferred as is related secondary or on the job experience in computer hardware systems, and software systems.
We also desire the successful candidate to have:<ul><li>
Commitment to continuous learning within the technical and financial institution space</li><li>
High degree of organizational skills with a constant attention to detail and accuracy, and the ability to meet daily deadlines.</li><li>
Excellent verbal and written communication skills</li><li>
Analytical ability utilized to train, instruct, and assist staff in the implementation of system techniques.</li><li>
Excellent time management</li><li>
Ability to do in depth research to find solutions.</li></ul><h1 class="jobSectionHeader">
Why Intrepid Credit Union?</h1>
We have been voted the #1 Credit Union in Helena 6 years in a row! You can be a part of helping us continue our excellent service to our members and our community.
There are many jobs in the market right now and you want to find the right position for you. One that is rewarding and makes each day feel like you are making a difference for people and our community. You want to work with a company that provides you with the opportunities to balance your work and your life; provide for yourself and your family; volunteer for causes that mean something to you; and you want to spend your day with people who have the same passion for helping others live their life wide open.
Intrepid Credit Union is that company and our jobs, people, passion and values are those things that make every day a great day to live Life Wide Open.
Commitment to Community
At Intrepid Credit Union we have a meaningful commitment to our community. That is why we offer a paid volunteer program that gives our employees 20 hours paid time each year to work on causes that energize them within our community. We want our employees to be able to spend their time making a difference in the community we live in, and we sponsor multiple events within our community.
Growth and Development
Growth and development for our employees is very important to us. We provide many training opportunities for all our staff, and we offer a career ladder system for those who want to control the progression of their career. Imagine being able to control your advancement!
Inclusive and Open Culture
Our executive leadership, managers and supervisors are open and available to conversations with everyone in our organization. Dialogue among all departments and at every level is highly encouraged. So, if you have a question for our CEO, go ahead and ask him! In our working relationships with each other and our members we focus on our core values called our &ldquo;R.I.T.E.S.&rdquo; which are:
Respect &ndash; We will respect other&rsquo;s and their differences. We are all separate individuals with expertise, experience, opinions, responsibilities, and time.
Integrity &ndash; We will act and behave with high character and do what is right, not what is easiest even when no one is looking.
Trust &ndash; We will enrich ourselves with transparency, accountability, &amp; trustworthiness and live a great life by deeds, not words.
Empathy &ndash; We will listen with an open mind before speaking. Every individual will be given respect, safety, and the opportunity to grow personally.
Service &ndash; We will empower your success and provide you with the inspiration, help, and tools you will need to succeed.<h1 class="jobSectionHeader">
How to Apply?</h1>
We have told you a little about who we are, now we want to learn about you. If you think you would be a valuable member of our team, please go to the career center on our website at:
 https://www.intrepidcu.org/about-us/careers.html
If you would like to see a full job description or have any questions, please feel free to contact Brianna at 406-603-4283. 
Intrepid Credit Union is an Equal Opportunity Employer. Intrepid Credit Union will not refuse employment to a person or bar a person from employment or discriminate against a person in a term, condition, or privilege of employment because of race, creed, religion, color, national origin, sexual orientation, or gender identity or because of age, physical or mental disability, marital status, or sex except when the reasonable demands of the position require an age, physical or mental disability, marital status or sex distinction.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.</div></div>

Claim Assist Solutions

<div>
 
 This Position Is For
 
 
 
 Claim Assist Solutions, LLC
 
 
 To know more, visit us at http://claimassistsolutions.com
 
 
 
 Job Summary:
 
 The Help Desk Technician is an entry level position, responsible for providing technical assistance and support to internal users experiencing issues with computer hardware, software, or other technology-related matters. This role requires strong communication skills, technical proficiency, and a customer-focused approach to problem-solving.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide first-level technical support to internal users via phone, email, or in person.
 </li>
 <li>
 Diagnose and resolve hardware, software, and network issues in a timely manner.
 </li>
 <li>
 Install, configure, and maintain computer systems, peripherals, and software applications.
 </li>
 <li>
 Document all support interactions, including details of issues and solutions provided, in the help desk ticketing system.
 </li>
 <li>
 Escalate complex technical issues to appropriate teams or senior technicians as needed.
 </li>
 <li>
 Assist with the setup and deployment of new hardware and software for users.
 </li>
 <li>
 Utilize the IT knowledgebase and suggest changes or updates.
 </li>
 <li>
 Collaborate with other IT teams to ensure seamless operation of technology systems and services.
 </li>
 <li>
 Provide training and guidance to end-users on basic technology usage and best practices.
 </li>
 <li>
 Stay updated on emerging technologies and trends in the IT industry to continuously improve technical skills and knowledge.
 </li>
 <li>
 Participate in on-call rotation and after-hours support as needed to address critical issues and minimize service disruptions.
 </li>
 <li>
 Flexibility to complete administrative duties when needed, including but not limited to receiving packages.
 </li>
 <li>
 Ability to lift, carry, and move equipment as needed throughout the day. Including equipment up to 40 lbs.
 
 
 </li>
 </ul>
 
 Relevant Experience
 
 
 
 <ul>
 <li>
 Familiarity with operating systems such as Windows 10 &amp; 11, OS X, Android, etc.
 </li>
 <li>
 Foundational customer service skills
 </li>
 <li>
 Familiarity with Microsoft Office 365, Adobe, Web browsers, and other commonly used applications.
 </li>
 <li>
 Experience with remote assistance tools
 </li>
 <li>
 Proficiency in hardware and software troubleshooting, computer imaging and system setup
 </li>
 <li>
 Basic network troubleshooting
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Teamwork and collaboration amongst the Help Desk team and other IT teams.
 </li>
 <li>
 Excellent communication skills in-person and over the phone
 </li>
 <li>
 Willingness to participate and contribute to meetings
 </li>
 <li>
 Good documentation skills.
 </li>
 <li>
 Time management skills.
 </li>
 <li>
 Critical thinking and problem-solving abilities.
 </li>
 <li>
 Ability to brainstorm with the team to increase effectiveness and plan projects and deployments.
 </li>
 <li>
 Willingness to learn and adapt to new technologies, processes, and procedures in a fast-paced environment.
 </li>
 <li>
 Ability to pay close attention to detail when analyzing technical issues and following standardized procedures for problem resolution.
 
 
 </li>
 </ul>
 
 Certifications &amp; Education
 
 
 
 <ul>
 <li>
 High school diploma or equivalent required
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 CompTIA ITF or A+
 </li>
 <li>
 Google IT Support Professional
 </li>
 <li>
 IT related internships or relevant experience
 </li>
 <li>
 Associate degree or equivalent in information technology
 
 
 </li>
 </ul>
 
 Location:
 
 
 
 <ul>
 <li>
 Chandler, AZ
 
 
 </li>
 </ul>
 
 Salary:
 
 $21.00 per hour
 
 
 #claimassistsol
</div>

Roeing IT Solutions

Job description :Thank you for your interest in joining the Roeing Team! Roeing is a well-established full-service technology, engineering, and business solutions company serving western, central, and northern Indiana for the past 37 years. We serve several markets, including healthcare, education, government, manufacturing, retail, legal, and many others. Our daily mission is to help solve problems and enhance processes for our clients through applied technology, so our clients have a solid operational foundation along with the flexibility to adapt to their rapidly changing business environments.We are currently looking for a motivated Help Desk Technician to join our Technical Services Team. This work would involve the supporting and troubleshooting of Technology items on-site for clients. As a Help Desk Technician, you would be part of our Technical Services Team, where you would be expected to learn from and support our Systems Engineers. You would also be expected to intimately understand clients&rsquo; business needs as they relate to technology.Primary Technical Responsibilities:<ul><li>Provide technical expertise in the implementation, and support of customer Technology needs.</li><li>Ensure the confidentiality and integrity of our corporate and customer data.</li><li>Remote and on-premises support for client and technical staff of: Desktops, Laptops, Peripherals, Printers, Displays, Docks/Replicators, and others.</li><li>Help support cloud solutions &ndash; Azure, Microsoft 365</li><li>Provide Hardware troubleshooting and repair for corporate workstations</li><li>Preparing, imaging, and deploying workstations</li><li>Some Server, Domain, Firewall, and Application support and troubleshooting</li><li>Monitoring and triage of various client and system alerts.</li><li>Intensive, detailed, and accurate documentation and timekeeping.</li><li>Assist in evaluating client needs and determining the appropriate technological solution.</li><li>Training both technical and non-technical users on how to apply best practices.</li></ul>Expected Technical Specialization :<ul><li>Strong knowledge of and ability to troubleshoot Microsoft desktop platforms (XP through 11); Knowledge of MacOS is a plus.</li><li>Basic knowledge of server platforms (2012 through 2022), and Active Directory.</li><li>Strong Hardware repair and troubleshooting knowledge.</li><li>Ability to troubleshoot various line of business applications.</li><li>Knowledge of industry compliance standards (HIPAA, PCI, NIST, etc.)</li></ul>Desired Personal Qualities:<ul><li>Excellent interpersonal skills and comfort in a client-facing role.</li><li>Must be a Team Player</li><li>Self-motivation and independent study.</li><li>Ease of learning new technology.</li><li>Ability to work on several projects and service requests concurrently.</li><li>Presentable business-casual appearance.</li><li>Dependable work attendance.</li><li>Understanding of the sales process.</li><li>Willingness to learn and grow.</li></ul>Preferred Certifications :<ul><li>A+</li><li>Network+</li><li>Security+</li></ul>Education:<ul><li>Associate degree in a related field and/or a minimum of two years relevant experience in the Information Technology field.</li></ul>Additional Information:<ul><li>Normal hours are between the hours of 8 a.m. and 5 p.m.</li><li>Daily travel to client&rsquo;s locations could be necessary within a 50-mile radius.</li><li>Position may require limited after-hours work based on client activities.</li></ul>Job Type: Full-timeBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Retirement plan</li><li>Vision insurance</li></ul>Schedule:<ul><li>8 hour shift</li><li>Monday to Friday</li></ul>Education:<ul><li>Associate (Preferred)</li></ul>Experience:<ul><li>Troubleshooting: 2 years (Required)</li><li>Desktop support: 2 years (Required)</li><li>Hardware support: 2 years (Required)</li><li>Active Directory: 1 year (Preferred)</li><li>Microsoft 365: 1 year (Preferred)</li></ul>License/Certification:<ul><li>CompTIA Network+ (Preferred)</li><li>CompTIA A+ (Preferred)</li><li>CompTIA Security+ (Preferred)</li></ul>Willingness to travel:<ul><li>25% (Required)</li></ul>Work Location: Lafayette officeJob Type: Full-timeBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Vision insurance</li></ul>Schedule:<ul><li>8 hour shift</li><li>Monday to Friday</li></ul>Work Location: In personPay: $35,000.00 - $50,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul>Work Location: In person

Astute Technology Management

<div>About Us 
At Astute Technology Management, we're more than just an IT services provider-we're a team of passionate professionals committed to helping small and mid-sized businesses thrive. Based in Central Ohio and growing across the Eastern U.S., we deliver smart, reliable IT solutions-from cybersecurity and network management to outsourced support. Our clients count on us because we're responsive, resourceful, and genuinely invested in their success.
Position Overview 
As a Help Desk Technician, you'll be the first point of contact for our clients' end users -solving problems, sharing knowledge, and making their day easier. You'll work alongside a team that's upbeat, curious, and always ready to jump in. If you enjoy fast-paced work, take pride in helping others, and love figuring things out, this role is a great fit.
*This is an on-site position*
Key Responsibilities<ul><li>
Serve as the first point of contact for support, responding promptly and kindly to calls and emails, and ensuring every client feels heard and supported. 
</li><li>
Open, document, and resolve Help Desk tickets efficiently, keeping records accurate and clients updated throughout the process. 
</li><li>
Gather and document incident details during first-level phone support, making sure client needs and expectations are clearly understood and communicated. 
</li><li>
Follow company guidelines for ticket creation and triage, updating information as needed and ensuring fair distribution of workload among the team. 
</li><li>
Provide expert support for mobile devices, desktops, laptops (Windows and Mac), and Microsoft 365, including installation, configuration, and troubleshooting. 
</li><li>
Proactively address hardware, software, network, and printing issues, and facilitate new device setups on client networks. 
</li><li>
Conduct and document network audits and maintain up-to-date client infrastructure records. 
</li><li>
Keep clients informed about the progress of their requests and any changes or outages, ensuring transparency and trust.</li></ul>
Qualifications<ul><li>
High school diploma or equivalent. 
</li><li>
CompTIA A+ and Network+ (or commitment to complete within 6 months of hire). 
</li><li>
MTA &ndash; Operating, Networking, and Security Fundamentals (or equivalent). 
</li><li>
Exemplary customer service skills and a client-first mindset. 
</li><li>
Basic network troubleshooting skills. 
</li><li>
Experience supporting Windows and MacOS environments. 
</li><li>
Strong communication, active listening, and problem-solving skills. 
</li><li>
Ability to multi-task, adapt quickly, and work well in a team.</li></ul> 
Details 
Location: Dublin, OH
Job: Part-Time or Full-Time
Hours: 25-40, Monday through Friday 
Pay Range: $19.00 Hourly 
Exempt Status: Non-Exempt 
Benefits 
Benefits only apply to Full-Time employees who regularly work at least 38 hours per week<ul><li>
100% paid employee health care premium 
</li><li>
100% paid employee AD&amp;D, STD, and LTD premiums 
</li><li>
401(k) or Roth with 4% company match (fully vested on eligibility after 90 days) 
</li><li>
Low-cost dental and vision coverage 
</li><li>
Financial assistance for ongoing professional development and training 
</li><li>
15 days PTO annually (accrued with H1 classification) and Flex Time 
</li><li>
6 paid holidays 
</li><li>
Free snacks and beverages onsite (available to all employees)</li></ul> 
Ready to join a team that values your growth and puts clients first? Apply today and help us deliver exceptional IT service across the region.</div>

Quantum Services Group

<div>Position Description:
Join a Growing Team at Quantum Services Group Where IT Never Sleeps
Quantum Services Group, a leading IT Managed Service Provider based in Auburn Hills, Michigan, is expanding our operations to provide seamless 24/7 support for our clients. As part of this exciting growth, were seeking dedicated professionals who are ready to take their careers to the next level in a dynamic, always-on environment.
Were currently hiring for key roles on our overnight and weekend support teams. If you thrive in a fast-paced, problem-solving atmosphere and enjoy the flexibility of non-traditional hours, this is a great opportunity to grow with a company that values reliability, teamwork, and round-the-clock excellence.
Shift availability and preferences will be discussed during phone and in-person interviews. We offer structured support, onboarding, and scheduling to ensure team successday or night. 
JOB TITLE: Help Desk Technician 
STATUS: Full-Time 
REPORTS TO: IT Director 
LOCATION: In Office<div></div><div> 
</div><div>SUMMARY: The Help Desk Technician is responsible for handling incoming service requests. This relates to all technology, including but not limited to: workstations, peripherals, servers, VoIP, networks, and vendor specific hardware and software. 
</div><div></div> 
<div>ESSENTIAL DUTIES AND REPONSIBILITIES:
</div><ul><li>Basic technical support at the network level: WAN and LAN connectivity, routers, switches, access points, firewalls, and security
</li><li>IT Support relating to technical issues involving Microsofts core business applications and operating systems (Office 365, Windows 10, etc.)
</li><li>Basic remote access solution implementation and support: VPN, Remote Desktop
</li><li>Resolve the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
</li><li>System documentation maintenance and review in the ticketing system
</li><li>Communicate with clients regularly: keep clients updated on incident progress and timelines, notifying them of impending changes or agreed outages
</li><li>Answer overflow client calls when Customer Service Representatives are unavailable to do so
</li><li>We believe in documenting all our work and contact with clients. We follow our Standard Operating Procedures and create new ones as necessary. We create a shared consciousness and work as an integrated team.
</li>A good-fit team member comes prepared, understands their skill set and wants to improve it by learning outside of work, and always has the best interest of the customer at heart. This is a fast-paced environment and tasks change each day. 
<li>
</li></ul><div></div> 
<div>CRITICAL DEMANDS:
</div><ul><li>Travel to client sites to install and support client hardware and network infrastructure
</li><li>Flexibility to provide continued client support after-hours when necessary, in office or client site
</li><li>Must have reliable transportation</li></ul><div></div><div> 
ADDITIONAL DUTIES AND RESPONSIBILITIES:
</div><ul><li>Improve client relationships via service, perception, and satisfaction
</li><li>Prompt and accurate turnaround of client requests
</li><li>Ability to work in a team and independently while maintaining effective communication, both written and verbal
</li><li>Work with dispatch and management to ensure on-site requests are planned, documented and prepared in advance
</li><li>Escalate service requests that require higher tier support
</li><li>Responsible for entering time and expenses in the ticketing system as it occurs
</li><li>Understand processes and complete assigned training
</li><li>Understanding of company knowledge base with ability to independently search provided resources
</li>Enter all work as service tickets into the ticketing system 
<li>
</li></ul><div></div> 
<div>KNOWLEDGE, SKILLS, AND/OR ABILITIES REQUIRED: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
</div><ul><li>Basic understanding of operating systems, business applications, printing systems, and network systems
</li><li>Interpersonal skills: such as telephony skills, communication skills, active listening and Client-care
</li><li>Desire to set and achieve professional goals
</li><li>Ability to multi-task and adapt to changes quickly
</li><li>Diagnosis skills of technical issues
</li><li>Troubleshooting: ability to utilize resources for related technical issues and determine priority of the issue
</li><li>Awareness and general understanding of all IT Services provided
</li><li>Understanding of tools, techniques, and methodology used to provide IT services
</li><li>Self-motivated with the ability to work in a ever-changing environment
</li>Typing and proofreading skills to ensure quick and accurate entry of service request details 
<li>
</li></ul><div></div> 
<div>EDUCATION AND/OR EXPERIENCE:
</div><ul><li>Associates Degree in Computer Science or related field (Preferred)
</li><li>Active Directory Controlled Windows Environments: 1 year (Preferred)
</li><li>Network configuration and troubleshooting experience (Preferred)
</li>Relevant certifications (Preferred) 
<li>
</li></ul><div></div> 
<div>PHYSICAL DEMANDS:
</div><div>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
</div><div></div> 
<div>While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. 
</div><div></div> 
<div>WORK ENVIRONMENT:
</div><div>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 
</div><div></div> 
<div>ABOUT QSG:
</div><div>At QSG, we pride ourselves on a collaborative office atmosphere, driven to provide the most reliable Managed Services to every client. We treat each client like the only client. 
</div><div></div> 
<div>COMMENTS:
</div><div>This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.</div></div>

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