help desk technician

Pressler, Felt & Warshaw LLP

Entry-Level IT Help Desk TechnicianLocation: Parsippany, NJ Job Type: Full-TimeLaunch Your IT Career with Us!Pressler, Felt &amp; Warshaw, LLP, a prestigious law firm based in Parsippany, New Jersey, is seeking an Entry-Level IT Help Desk Technician to join our growing Information Technology team.Do you enjoy technology, helping people, and solving problems? Are you looking for an opportunity to start a career in Information Technology with a company that will train and support your growth?This position reports to our IT Hardware Supervisor and is ideal for someone who is dependable, eager to learn, and excited to build a long-term career in IT.No professional IT experience is required. If you're motivated, enjoy working with computers, and have a great attitude, we'll provide the training you need to succeed.What You'll DoAs part of our IT team, you'll help support employees with their everyday technology needs, including:<ul><li>Respond to employee IT help desk requests and assist with technical issues.</li><li>Help troubleshoot computers, laptops, printers, and other office equipment.</li><li>Set up and prepare new computers and laptops for employees.</li><li>Assist users with Microsoft Office and other everyday business software.</li><li>Work with other members of the IT team to solve technical problems.</li><li>Keep employees informed on the status of their support requests.</li><li>Record completed work and solutions in our help desk system.</li><li>Help monitor computer systems and notify senior IT staff if something needs attention.</li><li>Communicate with equipment and software vendors when additional support is needed.</li><li>Help keep employees informed about technology updates and system changes.</li><li>Learn new technologies while gaining hands-on experience in a professional IT environment.</li></ul>What We're Looking For<ul><li>Interest in computers and technology.</li><li>Strong customer service and communication skills.</li><li>A positive attitude and willingness to learn.</li><li>Good problem-solving skills and attention to detail.</li><li>Ability to work well with others.</li><li>Basic knowledge of Windows computers and Microsoft Office.</li><li>High school diploma or equivalent.</li></ul>Bonus Points If You Have:<ul><li>Customer service, retail, or help desk experience.</li><li>Technical school, college coursework, or IT certifications (such as CompTIA A+).</li><li>Experience building, repairing, or troubleshooting computers as a hobby or in school.</li></ul>Why Join Our Team?<ul><li>Paid training from experienced IT professionals.</li><li>Hands-on experience with business technology.</li><li>Opportunities for career growth and advancement.</li><li>Supportive team environment.</li><li>Competitive pay and excellent benefits.</li><li>A stable, full-time career with a well-established organization.</li></ul>Professional DevelopmentWe believe in investing in our employees and helping them build successful IT careers.<ul><li>If you do not already have the CompTIA A+ certification, you will be expected to earn it before your one-year anniversary.</li><li>If you already hold the CompTIA A+ certification, we'll work with you to select another industry-recognized certification that aligns with your career growth.</li><li>The firm will provide access to an online IT training platform to help you prepare.</li><li>The company will reimburse the cost of the certification exam upon successfully passing it.</li></ul>As your skills grow, you'll have opportunities to learn new technologies and advance within the IT departmentIf you're ready to start your IT career and learn from experienced professionals, we'd love to hear from you. Apply today!Job Type: Full-timePay: $19.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Referral program</li><li>Retirement plan</li></ul>Ability to Commute:<ul><li>Parsippany-Troy Hills, NJ 07054 (Required)</li></ul>Work Location: In person

Help Desk Technician

Highland Ventures

<div>Help Desk Technician
Location: Brentwood, TN
Date: June 2026 
JOB DESCRIPTION
About Highland Ventures
Highland Ventures is a family-owned national venture management company focused on strategically developing and operating businesses centered around our real estate. Our businesses include:<ul><li>
Hoogland Restaurant Group: The largest franchisee of Marco's Pizza with 130+ locations.</li><li>
Legacy Commercial Property: Own and manage over 700 commercial properties.</li><li>
Highland Pure Water &amp; Ice: 24/7 kiosks with over 70 locations in 10+ states.</li><li>
Intune Physical Therapy: A physical therapy brand currently being built from the ground up.</li></ul> 
Role Summary:
The Help Desk Technician plays a critical role in maintaining system reliability and ensuring our internal teams across Highland Ventures&rsquo; portfolio companies receive timely, professional technical support. This position requires a balance of technical expertise, strong communication skills, and a client-focused approach. The ideal candidate will demonstrate solid problem-solving abilities, excellent customer service, and a commitment to delivering quality technical solutions.
This is a generalist role on a small, lean IT team. You will handle the full mix of work that comes through our ticketing system, from process-driven restaurant tasks to desktop troubleshooting at our physical therapy clinics to user access provisioning across the company, and you will have direct relationships with the people you support and visible ownership of the tickets you handle. 
Primary Responsibilities:<ul><li>
Serve as the first point of contact for users seeking technical assistance via phone, email, ticketing system, or remote session</li><li>
Diagnose and resolve technical problems using diagnostic tools and systematic troubleshooting approaches</li><li>
Communicate technical solutions clearly and effectively, adjusting complexity based on the user&rsquo;s technical knowledge</li><li>
Provision and manage user access: account creation, permissions changes, role transitions, and terminations across the company&rsquo;s business lines</li><li>
Support restaurant operations, including menu changes, order management system tickets, and point-of-sale equipment issues at our HRG Pizza locations</li><li>
Provide front-line network and connectivity support: Meraki diagnostics, ISP coordination, Wi-Fi and printer issues at remote sites</li><li>
Administer Microsoft 365 accounts, mailboxes, and shared resources, with basic Exchange, Teams, and SharePoint support</li><li>
Support healthcare clinic workstations for Intune Physical Therapy, handling patient data with appropriate attention to security and HIPAA requirements</li><li>
Escalate complex issues to appropriate technical teams while maintaining clear communication with users throughout resolution</li><li>
Document solutions and troubleshooting steps in the knowledge base to improve self-service options and team efficiency</li><li>
Maintain current technical knowledge through ongoing learning and professional development</li><li>
Support users across multiple Highland Ventures companies including Legacy Commercial Property, Hoogland Restaurant Group, Intune Physical Therapy, and Highland Pure Water</li><li>
Contribute to project work as capacity permits: onboarding new locations, hardware refresh projects, and rollouts of new tools</li></ul> 
Required Qualifications:<ul><li>
Minimum 1-3 years of hands-on help desk or technical support experience in a professional environment</li><li>
Strong understanding of networking fundamentals and ability to diagnose network-related issues</li><li>
Proficiency with both Windows PC and Mac operating systems</li><li>
Experience with Microsoft Active Directory and user account management</li><li>
Demonstrated problem-solving abilities with a methodical approach to troubleshooting, including comfort working through unfamiliar issues without a runbook for every problem</li><li>
Excellent verbal and written communication skills, with ability to explain technical concepts to non-technical users</li><li>
Strong customer service orientation and professional demeanor when interacting with users at all levels</li><li>
Experience with ticketing systems (ServiceNow, Jira, or similar platforms), including clean documentation and ticket discipline</li><li>
Reliable schedule and attendance: a small help desk team depends on predictable coverage</li><li>
Flexibility to work various shifts including some evenings and weekends as needed, with periodic on-call coverage</li></ul> 
Preferred Experience<ul><li>
Microsoft Entra ID (Azure AD) and Microsoft Intune</li><li>
Cisco Meraki network equipment</li><li>
Apple Business Manager</li><li>
Electronic Health Records (EHR) systems</li><li>
Restaurant Point of Sale (POS) systems</li><li>
Power Automate or similar automation tools</li></ul> 
Opportunities and Benefits:<ul><li>
Laptop provided</li><li>
Group medical, dental, life and other insurance plans, after eligibility requirements are met</li><li>
Flex Medical and Flex Daycare spending accounts (FSA)</li><li>
401(k) with 50% match</li><li>
Paid time off plus 7 paid holidays</li></ul> 
Position type and expected hours of work
This is a full-time, on-site position based in Brentwood, TN. The position primarily involves evening and weekend shifts to ensure comprehensive coverage during all business operating hours. In addition to regular shifts, employees may be required to be on call monthly, ready to provide prompt support outside of standard operating hours when necessary. 
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 
#HVHome
#LI-Onsite</div>

United Petroleum Transport Ltd.

<div>The Help Desk Technician will be primarily responsible for assisting in the troubleshooting of IT tickets.
What a Help Desk Technician does daily:
<ul><li>Tracks and monitors support issues to ensure a timely resolution and that all issues are resolved to the end user&rsquo;s satisfaction</li><li>
First point of contact for all service requests for technical support in a Microsoft Remote Desktop environment</li><li>
Provide support for Windows 10 Laptop/Desktop Operating Systems</li><li>
Identify, research, and resolve technical problems within technical abilities. Expected to use company ticketing system, knowledgebase, and internet for research</li><li>
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution</li><li>
Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.</li><li>
Analyze and resolve problems with core business applications</li><li>
Manage inventory of all stock items (paper, forms, PCs, PC parts, peripherals, etc)</li></ul>
Additional Responsibilities:
<ul><li>Carries out duties assigned System Administrators or Director of Information Technology as required.</li></ul>
Education and Experience:
<ul><li>Abilities in Root Cause Analysis and troubleshooting experience with ability to problem solve on the fly</li></ul>
Knowledge, Skills and Abilities:
<ul><li>Experience with all Microsoft Standard Applications/Operating Systems</li><li>
Office 365 support and administration</li><li>
Knowledge of Active Directory administration including account creation, group member administration, and computer management</li><li>
Excellent troubleshooting skills</li><li>
Excellent Customer Service &amp; interpersonal skills</li><li>
Excellent verbal and written communication skills</li><li>
Self-starter with detail oriented work habits</li><li>
Able to maintain confidentiality</li><li>
Display professional demeanor</li></ul>
Physical Requirements:
<ul><li>Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, and talking, hearing and visual activity.</li><li>
Occasional lifting (up to 20 pounds).</li></ul>
Working Conditions:
<ul><li>Normal office environment. This role routinely uses standard office equipment such as computers, phones, and copier/printer/scanners.</li></ul></div>

RedHelm

<div>
 
 RedHelm is redefining what it means to be a technology partner. We deliver industry-leading offensive and defensive cybersecurity alongside full-stack IT services that are integrated by design &mdash; protecting, powering, and accelerating our clients&rsquo; success.
 
 
 Our teams operate at the intersection of security and technology, combining deep technical expertise with a holistic, client-centered approach. By aligning security strategy, infrastructure, and operational excellence, we help organizations stay resilient in an increasingly complex threat landscape.
 
 
 At RedHelm, we are building an environment where innovation, accountability, and collaboration drive meaningful outcomes, both for our clients and for the professionals who support them.
 
 
 &nbsp;
 
 About the Role
 
 We are seeking a Help Desk Technician to join our team! This is an entry-level position within our Business Process Outsourcing (BPO) team, designed to help you build a strong foundation in IT support. In this role, you&rsquo;ll gain hands-on experience with various systems, processes, and technologies while learning what it takes to become a true IT professional. You&rsquo;ll develop both your technical and professional skills as you grow your career in information technology.
 
 
 &nbsp;
 
 Responsibilities and Duties
 <ul>
 <li>
 
 Serve as the first point of contact for end users seeking technical support via phone, email, and chat. Issues will typically relate to systems, software, or hardware.
 
 </li>
 <li>
 
 Ask targeted questions to identify the problem, document details accurately, and create or update help desk tickets.
 
 </li>
 <li>
 
 Monitor and respond promptly to requests through the help desk ticketing system and escalate unresolved issues to the appropriate support level.
 
 </li>
 <li>
 
 Perform basic remote troubleshooting by guiding users through problem-solving steps.
 
 </li>
 <li>
 
 Identify and recommend process improvements to enhance efficiency and service quality.
 
 </li>
 <li>
 
 Deliver excellent customer service and maintain professional communication with end users.
 
 </li>
 <li>
 
 Maintain up-to-date knowledge of company procedures, products, and services.
 
 </li>
 <li>
 
 Meet or exceed departmental performance standards and KPIs.
 
 </li>
 <li>
 
 Work flexible schedules, including potential evenings, weekends, and holidays, as required to meet service standards.
 
 </li>
 <li>
 
 Collaborate effectively within a team environment while also working independently.
 
 </li>
 <li>
 
 Demonstrate reliability, accountability, and consistent attendance.
 
 </li>
 <li>
 
 Assess situations logically, resolve issues efficiently, and seek assistance when appropriate.
 
 </li>
 </ul>
 &nbsp;Qualifications&nbsp;
 <ul>
 <li>
 
 1+ years of experience in technical support, help desk, or contact center environments or equivalent education
 
 </li>
 <li>
 
 Experience or exposure to using a ticketing system (preferred).
 
 </li>
 <li>
 
 Basic knowledge of Windows 7&ndash;11 troubleshooting.
 
 </li>
 <li>
 
 General understanding of peripheral device and printer/scanner setup and troubleshooting.
 
 </li>
 <li>
 
 Familiarity Microsoft 365 and MS Office applications.
 
 </li>
 <li>
 
 Familiarity with VPN configuration and general network troubleshooting.
 
 </li>
 <li>
 
 Experience or exposure to providing remote support.
 
 </li>
 <li>
 
 Basic Active Directory knowledge (user management, password resets, etc.).
 
 </li>
 </ul>
 
 
 &nbsp;
 
 Soft Skills
 
 <ul>
 <li>
 
 Strong attention to detail and organizational skills.
 
 </li>
 <li>
 
 Excellent verbal and written communication abilities.
 
 </li>
 <li>
 
 Ability to apply established processes while adapting to procedural changes.
 
 </li>
 <li>
 
 Proven analytical and problem-solving skills.
 
 </li>
 <li>
 
 Strong interpersonal and customer service skills.
 
 </li>
 </ul>
 
 
 &nbsp;
 
 Additional Details
 
 <ul>
 <li>
 
 
 Location:
 
 Atlanta, GA (Remote)
 
 </li>
 <li>
 
 
 Department:
 
 Business Process Outsourcing (BPO)
 
 </li>
 <li>
 
 
 Reports To:
 
 Help Desk Manager
 
 </li>
 <li>
 
 
 Employment Type:
 
 Full-time, Non-exempt
 
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 
 
 Information Security Commitment
 
 
 
 This role operates within a managed services environment and will have access to client systems, data, and infrastructure. All team members are expected to handle client and company information responsibly, follow established security and data privacy procedures, and support our commitment to maintaining the confidentiality, integrity, and availability of the systems we manage. Candidates should be comfortable working within a security-conscious culture where following documented processes and protecting client data are core expectations of the job.
 
 
 &nbsp;
 
 
 
 Equal Opportunity Employer
 
 
 
 RedHelm provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, RedHelm will provide reasonable accommodations for qualified individuals with disabilities.
 
 
 &nbsp;
 
 
 
 Please Note:
 
 &nbsp;
 
 RedHelm is currently unable to employ outside of the United States or support visa sponsorship for those living in the United States and working under an H1B visa.
 
 
 
 
 
 &nbsp;
 
 
 &nbsp;
 
 Why Join Us
 
 This is an exciting time to join RedHelm as we continue to grow and innovate as a full-stack technology partner. Our integrated approach to offensive security, defensive operations, and IT services creates opportunities to work on complex challenges that directly impact the organizations we serve. As we expand our capabilities and footprint, our team members play a meaningful role in shaping what comes next.
 
 
 We are equally committed to investing in our people. We believe in a culture where we care about individuals not just for their professional ambitions, but for their personal goals as well. We recognize that work is part of a larger purpose in each person&rsquo;s life, and that philosophy drives how we support growth, flexibility, and long-term development across our organization.
 
 
 We offer a comprehensive and competitive benefits package designed to support both career progression and personal wellbeing, including medical, dental, and vision coverage, a 401(k) program, paid time off, floating holidays, and paid holidays. More importantly, we provide an environment where you can build meaningful expertise, contribute to forward-thinking solutions, and grow alongside a company that is actively shaping its future.
 
 
 &nbsp;
 
</div>

Advantage Investigations

<div>Department: Information Technology
Reports To: IT Manager / Systems Administrator
Location: Hybrid (3 days on-site / 2 days remote &ndash; Charlotte, NC area)
Schedule: Monday &ndash; Friday, 10:00 AM &ndash; 6:00 PM EST
Hourly Rate: $20-$22 an hour
Position Summary
The Help Desk Technician (Tier 1) serves as the first point of contact for all IT support requests and delivers timely, high-quality technical assistance to end users. This role focuses on troubleshooting routine issues, managing support tickets, and ensuring consistent user support across systems, applications, and devices.
Key Responsibilities<ul><li>Provide first-level technical support via phone, email, remote tools, and in person</li><li>Troubleshoot Windows devices, Microsoft 365, printers, and basic networking issues</li><li>Monitor, log, prioritize, and resolve help desk tickets</li><li>Escalate advanced issues with proper documentation</li><li>Install, configure, and support hardware and software</li><li>Assist with device imaging, deployment, and asset/inventory tracking</li><li>Document work, resolutions, and follow IT policies and procedures</li><li>Assist with onboarding tasks and collaborate with the IT team</li></ul>
Required Qualifications<ul><li>1 year of Help Desk or IT Support experience</li><li>Strong knowledge of Windows OS, Azure and Microsoft 365 Applications</li><li>Basic networking knowledge (Wi-Fi, DNS, VPN)</li><li>Experience with ticketing systems (ITSM tools)</li><li>Strong communication and problem-solving skills</li><li>High attention to detail and organizational skills</li></ul>
Preferred Qualifications<ul><li>Associate's degree in information technology or related field</li><li>Experience with remote support tools</li><li>Experience working in a 24/7 on-call schedule</li></ul></div>

Help Desk Technician (Hybrid)

Health System Services

<div>
 
 
 Are you E.P.I.C?!
 
 
 
 
 Do you display Empathy, Passion, Integrity, and Commitment? If
 
 YES
 
 , join us at HSS where we are passionate about healthcare and providing seamless services to our clients and colleagues.
 
 
 
 
 
 
 
 
 
 
 About the Position
 
 
 
 
 The
 
 &nbsp;Help Desk Technician II
 
 serves as the single point of contact for staff technology issues, providing day-to-day support through tickets, phone calls, and walk-up assistance. This role supports users with account access, device setup, common application issues, and basic troubleshooting while helping maintain a smooth and secure technology experience across the organization.
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 
 <li>
 Serve as the single point of contact for staff IT issues, including tickets, calls, and walk-up support.
 </li>
 
 <li>
 Handle password resets, account access, email issues, basic application errors, and printer or connectivity problems.
 </li>
 
 <li>
 Set up and configure laptops, desktops, phones, and standard software for new hires; handle offboarding device wipes and returns.
 </li>
 
 <li>
 Create quick guides and short how-tos for common tasks such as VPN, MFA, and secure remote access.
 </li>
 
 <li>
 Log, track, and update support requests in the ticketing system, ensuring issues are documented clearly and routed appropriately.
 </li>
 
 <li>
 Troubleshoot hardware, software, and basic network or connectivity issues, escalating more complex matters when needed.
 </li>
 
 <li>
 Deliver friendly, clear support to employees with a wide range of technical experience.
 </li>
 
 </ul>
 
 
 
 
 
 
 
 
 
 Qualifications for Success
 
 
 
 <ul>
 
 <li>
 Associate degree or technical training in Information Technology or a related field strongly preferred.
 </li>
 
 <li>
 Relevant certifications such as CompTIA A+ or similar technical training are a plus.
 </li>
 
 <li>
 Experience in help desk, IT support, desktop support, or technical customer service is required.&nbsp;
 </li>
 
 <li>
 Familiarity with Windows environments, Microsoft 365, account management, device deployment, and basic troubleshooting is preferred.
 </li>
 
 <li>
 Strong communication, documentation, customer service, and problem-solving skills.
 </li>
 
 <li>
 Ability to explain common technical steps clearly and create simple user instructions for recurring tasks.
 </li>
 
 </ul>
 
 
 
 
 
 
 
 
 
 What You Get - Benefits That Go Beyond the Basics
 
 
 
 <ul>
 
 <li>
 
 Comprehensive Health Coverage
 
 - Medical, Dental, and Vision insurance to keep you and your family well.
 </li>
 
 <li>
 
 Future-Ready Retirement Plan
 
 - 401K with 3% company contribution after one year and 1,000 hours worked.
 </li>
 
 <li>
 
 Time to Recharge
 
 - Generous PTO, Vacation and 9 Paid Holidays.
 </li>
 
 <li>
 
 Extra Support When You Need It&nbsp;
 
 - Short Term Disability (optional) and Company Paid Long-Term Disability and Free Confidential Employee Assistance Program.
 </li>
 
 <li>
 
 Be Part of Something Bigger
 
 - Join an organization that values giving back through community programs.
 </li>
 
 </ul>
 
 
 
 
 
 
 
 
 
 Compensation
 
 
 
 <ul>
 
 <li>
 $62,500 - $70,000 annually, dependent on experience
 </li>
 
 </ul>
 
 
 
 
 
 
 
 
 
 Shift
 
 
 
 <ul>
 
 <li>
 8:30am &ndash; 5:00pm, Monday - Friday
 </li>
 
 </ul>
 
 
 
 
 
 
 
 
 
 Location
 
 
 
 <ul>
 
 <li>
 Wheatfield, New York
 </li>
 </ul>
</div>

Help Desk Technician II

YMCA

<div><div><div>Westfield Area YMCA seeks a Helpdesk Technician to play a vital role in keeping our organization connected, secure, and running smoothly.
</div><div><div>Job Description
</div><div>The Westfield Area YMCA is a nonprofit human service organization dedicated to developing the full potential of every individual and family in the communities it serves through programs that build healthy spirit, mind and body for all.
We are looking for a Help Desk Technician, who is responsible for supporting the IT Director in developing and maintaining the organization&rsquo;s support ticket system, assisting with projects, and providing personalized technical support for end users. This includes the support of maintenance of Microsoft 365 platform, including Sharepoint and CoPilot configuration, digital media distribution, managing and maintaining web infrastructure, ensuring PCI compliance, best practices and industry standards, and help desk management/support for staff. Grow knowledge base to provide technical and practical support to enterprise software, VOIP phone system, camera surveillance, and network infrastructure. Utilize strong verbal and written communication skills to provide assistance as a hub of IT resource information to staff, and volunteers. This is an in-person, on-site role.
</div></div><div><div>Qualifications
</div><div><ul><li>Associate&rsquo;s degree in computer science or related field preferred or equivalent experience.
</li><li>Minimum two years&rsquo; experience supporting help desk ticketing systems, Microsoft software and Operating Systems, HTML/CSS, documentation techniques, social media platforms, and basic networking infrastructure.
</li><li>Requires good problem-solving skills and the ability to communicate technical issues to non-technical individuals.
</li><li>Must possess, maintain and renew ASHI Basic Life Support (BLS) for Healthcare Providers and Professional Rescuers, ASHI Basic First Aid, EPI and Asthma certifications, or equivalent or obtain within 90 days of hire and be able to perform procedures in accordance with required training.
</li><li>Knowledge of and commitment to the mission of the YMCA and its capacity to build strong kids, families and communities. The ability to articulate and model YMCA&rsquo;s four core values of Caring, Honesty, Respect and Responsibilities are essential.
</li><li>Must be able to lift at least 50 lbs. Regularly required to stand; walk; reach with hands or arms; meet strength and lifting requirements; climb or balance; stoop, kneel, crouch, or crawl; Frequently required to sit; use hands to manipulate, handle, or feel objects, tools, or controls; and speak clearly and hear. Occasionally required to ascend/descend a ladder. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.
</li></ul></div></div><div><div>Essential Functions
</div><div><ul><li>Support the organization through the benefit of their expertise in computer help desk, ownership prioritization of tickets for staff support, problem troubleshooting, and reporting.
</li><li>Support maintenance of Microsoft 365 platform, including Sharepoint and CoPilot configuration, user training and support, and system administration.
</li><li>Assist in administrating data/user/file maintenance, photo/document/file storage, user account management, and other functions pertaining to web/media/device support.
</li><li>Support a culture of competence by developing and providing training to improve the growth of staff proficiencies. Create and maintain functional and referential documentation for how-to guides, Standard Operating Policies and Procedures, and network/system documentation.
</li><li>Project assistance; research, quotes, scope and timelines, installation, and ongoing support.
</li><li>Maintain cybersecurity best practices in the administration of systems, devices and users. Raise awareness of digital vulnerabilities and exploitations through user testing and training.
</li><li>Analyze problems and processes to identify solutions that support strategic plan goals.
</li><li>Optimize and maintain lifecycle of assets; replacement planning and status tracking.
</li><li>Work independently or with others as needed while maintaining communication throughout task or project duration through completion.
</li><li>Provide technical and equipment support for onsite, remote, and virtual meetings.
</li><li>Attend meetings, perform other related duties including working on ladders, and other tasks as deemed necessary by Supervisor as assigned/needed.
</li><li>Availability for after-hours assistance, and flexibility as needed for planned projects or emergencies, remote or onsite as required.
</li></ul></div></div><div><div>Required Certifications
</div><div><ul><li>ASHI Basic Life Support (BLS) for Healthcare Providers and Professional Rescuers, ASHI Basic First Aid, EPI and Asthma certifications, or equivalent</li></ul></div></div></div></div>

Help Desk Technician - On site

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Help Desk Technician

Help Desk Technician

Help Desk Technician

Help Desk Technician

Help Desk Technician (Hybrid)

Help Desk Technician II

Help Desk Technician - On site