help desk technician

Deloitte

<div>
 
 About Deloitte:
 
 When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training &amp; Development Excellence Award
 
 
 
 Our Purpose
 
 
 
 Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most&mdash;for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.
 
 
 Our shared values guide the way we behave to make a positive, enduring impact:
 
 
 <ul>
 <li>
 Lead the way
 </li>
 <li>
 Serve with integrity
 </li>
 <li>
 Take care of each other
 </li>
 <li>
 Foster inclusion
 </li>
 <li>
 Collaborate for measurable impact
 
 
 </li>
 </ul>
 During Your Tenure As An IT Helpdesk Engineer In IT, You Will Demonstrate And Develop Your Capabilities In The Following Areas
 
 
 <ul>
 <li>
 Provide first and second level support to end users
 </li>
 <li>
 Escalate appropriate issues within the team as necessary
 </li>
 <li>
 Ensure adherence to service level agreements
 </li>
 <li>
 Perform housekeeping and network maintenance activities
 </li>
 <li>
 Deploy new PC's, laptops, software and peripheral equipment
 </li>
 <li>
 Research technical solutions in department specific applications
 </li>
 <li>
 Remain courteous and patient with end users
 </li>
 <li>
 Work as part of a team to consistently achieve team targets
 
 
 </li>
 </ul>
 
 Leadership Capabilities
 
 
 
 <ul>
 <li>
 Builds own understanding of our purpose and values; explores opportunities for impact.
 </li>
 <li>
 Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.
 </li>
 <li>
 Understands expectations and demonstrates personal accountability for keeping performance on track.
 </li>
 <li>
 Actively focuses on developing effective communication and relationship-building skills.
 </li>
 <li>
 Understands how their daily work contributes to the priorities of the team and the business
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree or diploma in computer science, information systems, engineering or a related field (or an equivalent combination of education and experience)
 </li>
 <li>
 Experience working in a similar role as either IT support or on a service desk/help desk is advantageous
 </li>
 <li>
 The potential candidate should be self-motivated with an ability to survive in a progressive IT environment, along with the flexibility to adapt to new technologies
 </li>
 <li>
 Have a good understanding of Laptops, Printers, Microsoft technologies and Service desk systems
 </li>
 <li>
 Excellent customer service, interpersonal, communication and organizational skills and the ability to multi-task are essential
 </li>
 <li>
 Ability to work under pressure and meet critical deadlines
 </li>
 </ul>
</div>

Associate | Information Technology | IT Helpdesk Engineer | Egypt

EGEC Qatar

Job Overview:We are seeking a skilled and customer-focused Remote IT Support Specialist to provide technical assistance to our employees. The ideal candidate will troubleshoot, software, and network issues, ensuring minimal downtime and excellent user experience. This role requires strong problem-solving skills, clear communication, and the ability to work independently in a remote environment.Key Responsibilities:<ul><li>Provide remote technical support via phone, email, or remote desktop tools.</li><li>Diagnose and resolve hardware, software, and network issues.</li><li>Install, configure, and maintain computer systems, applications, and updates.</li><li>Monitor IT systems and escalate complex issues to higher-level support teams.</li><li>Ensure security protocols are followed, including antivirus and data protection measures.</li><li>Train and guide users on basic IT best practices.</li></ul>Requirements:<ul><li>Proven experience as an IT Support Specialist, Help Desk Technician, or similar role.</li><li>Familiarity with Microsoft 365, Google Workspace, and other productivity tools.</li><li>Experience using remote desktop tools and helpdesk ticketing systems.</li><li>Excellent problem-solving and communication skills.</li><li>Ability to work independently and manage multiple tasks remotely.</li><li>Relevant certifications (MCSA, MCSE, CCNA ) are a plus.</li><li>Familiarity with Autodesk products (installation &amp; troubleshooting)</li><li>Have a solid knowledge of the following:</li></ul>- Sophos Firewall administration and troubleshooting- Microsoft SharePoint management- Managing and maintaining the Domain Controller and Active Directory servicesJob Type: Part-timeApplication Question(s):<ul><li> Do you have proven experience as an IT Support Specialist, Help Desk Technician, or in a similar role?</li><li>Are you familiar with Microsoft 365, Google Workspace, and other productivity tools?</li><li>Have you used remote desktop tools and helpdesk ticketing systems before?</li><li>Do you have strong problem-solving and communication skills?</li><li>Are you able to work independently and manage multiple tasks remotely?</li><li>Do you hold any relevant certifications (MCSA, MCSE, CCNA)?</li><li>Do you have experience with installing and troubleshooting Autodesk products?</li><li>Do you have experience managing and maintaining the Domain Controller and Active Directory&nbsp;services?</li><li>Are you able to join immediately?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>IT Support Specialist: 5 years (Required)</li></ul>

Remote IT Support Specialist (Part Time)

LIBERTY SECURITY SYSTEM

&middot; Taking ownership of customer issues reported and seeing problems through to resolution.&middot; Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.&middot; Following standard procedures for proper escalation of unresolved issues to the appropriate internal teamsResponsibilities<ul><li>Research and identify solutions to software and hardware issues.</li><li>Diagnose and troubleshoot technical issues, including account setup and network configuration.</li><li>Ask customers targeted questions to quickly understand the root of the problem.</li><li>Track computer system issues through to resolution, within agreed time limits</li><li>Discuss with clients through a series of actions, either via phone, email, or chat, until they&rsquo;ve solved a technical issue.</li><li>Properly escalate unresolved issues to appropriate internal teams</li><li>Provide prompt and accurate feedback to customers.</li><li>Refer to internal database or external resources to provide accurate tech solutions.</li><li>Ensure all issues are properly logged.</li><li>Prioritize and manage several open issues at one time.</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting.</li><li>Prepare accurate and timely reports.</li><li>Document technical knowledge in the form of notes and manuals</li><li>Maintain jovial relationships with clients.</li></ul>Requirements and skills<ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role</li><li>Hands-on experience with Windows/Linux/Mac OS environments</li><li>Good understanding of computer systems, mobile devices, and other tech products</li><li>Ability to diagnose and troubleshoot basic technical issues.</li><li>Familiarity with remote desktop applications and help desk software.</li><li>Excellent problem-solving and communication skills</li><li>Ability to provide step-by-step technical help, both written and verbal</li><li>Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per month

IT Engineer

Breadfast

<div>
 
 Breadfast is a leading Q-Commerce player based out of Cairo, backed &amp; trusted by the world&rsquo;s largest incubation and investment institutions; Y Combinator and 500 Startups. Breadfast delivers groceries, including bakeries, fruits &amp; vegetables, and household essentials through a unique mobile application. We operate a tech-enabled end-to-end supply chain starting from in-house manufacturing facilities right to last-mile facilities, cutting the manufacturing to customer time to a quarter of that of traditional supply chains, delivering a game-changing grocery-shopping experience. With 7 years of operational experience and 4,000 team members, Breadfast is setting strong on its vision of expanding our product and service offering &ldquo;from Bread to everything&rdquo; and expanding &ldquo;from Cairo to everywhere.&rdquo;
 
 
 
 
 
 
 Job Description
 
 
 <ul>
 <li>
 IT Department Assets management.
 </li>
 <li>
 Solving network problems and devices issues in our main office and branches.
 </li>
 <li>
 Installing internet networking in our new branches
 </li>
 <li>
 Providing support in person, over the phone, or via remote access.
 </li>
 <li>
 Diagnosing issues with computer software, peripherals, and hardware.
 </li>
 <li>
 Running software diagnostic tools and physically inspecting hardware systems.
 </li>
 <li>
 Talking to employees through basic problem-solving processes.
 </li>
 <li>
 Providing basic computer training.
 </li>
 <li>
 Installing and upgrading hardware and software systems.
 </li>
 <li>
 Writing training manuals.
 </li>
 <li>
 Following up with employees regarding the previously solved issues.
 </li>
 <li>
 Completing support tickets.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 0-2 years working as a Help Desk.
 </li>
 <li>
 Basic knowledge of networking and Firewalls.
 </li>
 <li>
 Advanced knowledge of computer hardware systems, including Motherboards, memory modules, and processors.
 </li>
 <li>
 Knowledge of computer software systems, including operating systems, office applications, and basic software skills
 </li>
 <li>
 Excellent analytical and diagnostic skills.
 </li>
 <li>
 Advanced knowledge of help desk software and remote-access systems.
 </li>
 <li>
 Ability to troubleshoot complex hardware and software issues.
 </li>
 <li>
 High-level communication skills.
 </li>
 <li>
 Patience and understanding.
 </li>
 </ul>
 
 
</div>

IT Help Desk

<div><div><div>Location
</div>Cairo
</div><div><div><div>About Deloitte: When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training &amp; Development Excellence Award
Our Purpose
Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most&mdash;for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.
Our shared values guide the way we behave to make a positive, enduring impact:<ul><li>
Lead the way</li><li>
Serve with integrity</li><li>
Take care of each other</li><li>
Foster inclusion</li><li>
Collaborate for measurable impact</li></ul>
During your tenure as an IT Helpdesk Engineer in IT, you will demonstrate and develop your capabilities in the following areas:<ul><li>
Provide first and second level support to end users</li><li>
Escalate appropriate issues within the team as necessary</li><li>
Ensure adherence to service level agreements</li><li>
Perform housekeeping and network maintenance activities</li><li>
Deploy new PC's, laptops, software and peripheral equipment</li><li>
Research technical solutions in department specific applications</li><li>
Remain courteous and patient with end users</li><li>
Work as part of a team to consistently achieve team targets</li></ul>
Leadership Capabilities:<ul><li>
Builds own understanding of our purpose and values; explores opportunities for impact.</li><li>
Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.</li><li>
Understands expectations and demonstrates personal accountability for keeping performance on track.</li><li>
Actively focuses on developing effective communication and relationship-building skills.</li><li>
Understands how their daily work contributes to the priorities of the team and the business</li></ul>
Qualifications:<ul><li>
Bachelor's degree or diploma in computer science, information systems, engineering or a related field (or an equivalent combination of education and experience)</li><li>
Experience working in a similar role as either IT support or on a service desk/help desk is advantageous</li><li>
The potential candidate should be self-motivated with an ability to survive in a progressive IT environment, along with the flexibility to adapt to new technologies</li><li>
Have a good understanding of Laptops, Printers, Microsoft technologies and Service desk systems</li><li>
Excellent customer service, interpersonal, communication and organizational skills and the ability to multi-task are essential</li><li>
Ability to work under pressure and meet critical deadlines</li></ul></div></div></div></div>

Nodak Insurance Company

<div>Summary: We are seeking a motivated IT Support Analyst with excellent customer service to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.
Essential Duties and Responsibilities
<ul><li>Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.</li><li>
Build rapport and elicit problem details from service desk customers.</li><li>
Prioritize incidents and service requests according to defined processes to meet defined SLAs.</li><li>
Escalate incidents with accurate documentation to a suitable technician when required.</li><li>
Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.</li><li>
Use remote tools and diagnostic utilities to aid in troubleshooting.</li><li>
Research solutions through internal and external knowledge bases as needed.</li><li>
Identify and learn the appropriate software and hardware used and supported by the organization.</li><li>
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
</li><li>Install antivirus software and ensure virus definitions are up to date.</li><li>
Configure, install, and perform preventative maintenance of workstations, printers, and peripherals.</li><li>
Test fixes to ensure an incident has been adequately resolved.</li><li>
Develop help sheets and FAQ lists for end users.</li><li>
Contribute to the technician's knowledge base as needed.</li><li>
Reinforce SLAs to manage end-user expectations.</li><li>
Provide suggestions for continual improvement.</li></ul>
Supervisory Responsibilities: None
Education and Experience:
<ul><li>College diploma or university degree in the field of Information Technology and/or 2 years equivalent work experience.</li></ul>
Required Knowledge and Skills:
<ul><li>Top-level focus on customer satisfaction, delivering exceptional customer support utilizing strong interpersonal communications, with a focus on rapport building, listening, and questioning skills.</li><li>
Knowledge of basic computer hardware.</li><li>
Experience with Windows operating systems.</li><li>
Extensive application support experience with Microsoft Office and Google Workspace.</li><li>
Working knowledge of a range of diagnostic utilities.</li><li>
Familiarity with the fundamental principles of ITIL.</li><li>
Exceptional written and oral communication skills.</li><li>
Strong documentation skills.</li></ul>
Physical Requirements:
<ul><li>Able to work in a typical office setting where the employee may occasionally lift and/or move up to 10 pounds.</li><li>
The noise level in the work environment is usually moderate.</li><li>
Occasional travel required (&lt; 10%)</li></ul>
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
 
 
Nodak Insurance Company complies fully with all federal, state, and local employment laws and shall provide equal employment and advancement opportunities for all persons regardless of race, color, creed, religion, national origin, sex, sexual orientation, age, the presence of any mental or physical disability, status with regard to public assistance or marriage, or any other category protected by local, state or federal law.</div>

IT Support Analyst

Eyecare Partners

<div><div>EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.</div>
SUMMARY

EyeCare Partners is seeking an IT Field Support Technician. A Field Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

ESSENTIAL DUTIES AND RESPONSIBILITIES
<ul>
<li>Respond to all support tickets regarding IT and medical equipment related issues and serve as point of contact for the issues through resolution or escalation</li>
<li>Configure PC's and laptops, problem ticket resolution and track problems using Manage Engine Service Desk Plus</li>
<li>Install, repair, and conduct preventative maintenance on computers, hardware, and peripheral components like disk drives, printers, keyboard and monitors</li>
<li>Install and/or troubleshoot software packages such as networking components, operating systems, and office applications</li>
<li>Integrate and test activities by migrating applications from development to operation environment</li>
<li>Coordinate with the network services and information systems groups</li>
<li>Connect users to networks</li>
<li>Clearly communicate technical solutions in a user friendly professional manner; providing one-on-one coaching as needed</li>
<li>Provide accurate information on IT products or services</li>
<li>Diagnose and resolve incidents using documented procedures to perform responsibilities, including follow-up and update internal end user status and information</li>
<li>Development and support of knowledge and abilities for the team</li>
<li>Travel to other Eyecare Partners facilities, when deemed necessary by IT management.</li>
</ul>
Other duties may be assigned as required by IT management.

QUALIFICATIONS
<ul>
<li>Good understanding of computer systems and other tech products such as medical equipment, Decryption, EMR Data Center, Windows 7 and above and Active Directory</li>
<li>Ability to diagnose and resolve basic technical issues</li>
<li>Excellent communication skills</li>
<li>Ability to work weekends</li>
<li>Commitment to work over 40 hours to meet the needs of the business</li>
<li>The technician must be organized, self-motivated, fast paced, able to adapt to change quickly as well as be able to respond to end user's needs quickly or find the right person to do so</li>
<li>Exceptional verbal and written communication</li>
<li>Project management skills</li>
<li>Ability to interact with users from all levels and areas of the company</li>
<li>Must excel at customer service and be able to interact with employees at various levels of employment and with the diverse pool of employees maintained by the organization. An appropriate candidate will ensure the end user is treated with a high level of professionalism and courtesy regardless of position within the organization</li>
</ul>
EDUCATION AND/OR EXPERIENCE
<ul>
<li>Associate's degree and/or trade school certification from an accredited education institution in Computer technology, Information Systems or related degree program preferred; or the equivalent work experience</li>
<li>Minimum Required: 1-3 years IT experience in service desk/technician function or equivalent knowledge base</li>
</ul>
LICENSES AND CREDENTIALS
<ul>
<li>Minimum Required: None</li>
</ul>
SYSTEMS AND TECHNOLOGY
<ul>
<li>Proficient in Microsoft Excel, Word, PowerPoint, Outlook</li>
</ul>
LOCATION
<ul>
<li>This position is located in Largo, FL.</li>
</ul>
PHYSICAL REQUIREMENTS
<ul>
<li>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li>
<li>While performing the duties of this job, the employee is frequently required to stand, walk, sit, reach with arms and hands, talk and hear. The individual must occasionally lift and/or move up to 50+ pounds. Specific vision abilities required for this job include close vision, distance vision and ability to adjust focus.</li></ul> 


If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly &ndash; only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</div>

IT Field Support Technician

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