help desk technician

Abacus Technology

<div>Overview:
<div>
Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.</div>
Responsibilities:
<ul><li>Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.</li><li>
Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.</li><li>
Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).</li><li>
Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.</li><li>
Monitor and resolve issues to completion using the ticketing tracking systems.</li><li>
Escalate all advanced issues to senior-level technicians, engineers, or SMEs.</li><li>
Follow-up and/or update the customer with status information, when applicable.</li><li>
Resolve and close trouble tickets.</li></ul>
Qualifications:
<div>
2-3 years&rsquo; IT experience in a help desk or technical support role. Bachelor&rsquo;s degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.</div><div></div><div> 
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.</div><div></div><div> 
EOE/M/F/Vet/Disabled</div></div>

Help Desk Technician

Smart Data Information Technology LLC

We are seeking a proficient 1st Line Help Desk Technician to provide swift and effective technical assistance for computer systems. The ideal candidate will respond to technical queries and provide expert advice to resolve them. An excellent Help Desk Technician must possess strong technical knowledge and the ability to communicate effectively, ensuring they understand the problem and can clearly explain the solution. Patience and the ability to handle challenging customer interactions are essential.Required Skills:Windows 10 Installation and Troubleshooting: Proficient in installing, configuring, and troubleshooting Windows 10 operating systems.Office 365 Knowledge: Familiar with the core functionalities and troubleshooting common issues in Office 365 applications.MS Teams Experience: Skilled in setting up, managing, and troubleshooting Microsoft Teams.OneDrive and SharePoint Knowledge: Knowledgeable in configuring, managing, and resolving issues with OneDrive and SharePoint.Network Printer Installations and Troubleshooting: Experienced in installing and troubleshooting network printers.Basic Networking Experience: Understanding of basic networking concepts and the ability to diagnose and resolve network issues.Hardware Problems Troubleshooting: Competent in identifying and resolving hardware-related issues in desktops, laptops, and peripherals.Active Directory Management: Skilled in managing user accounts, groups, and permissions within Active Directory.Ticket Management Systems: Proficient in using ticketing systems to manage and track support requests and ensure timely resolution.Remote Desktop Support: Experienced in providing remote desktop support to diagnose and fix issues from a distance.Basic Security Practices: Understanding of basic IT security principles and practices to ensure systems and data are protected.Customer Service Excellence: Strong communication and interpersonal skills to provide exceptional customer service and support.Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per monthApplication Question(s):<ul><li>have experience in supporting Office 365 and Sharepoint?</li><li>UAE Driving License?</li></ul>Language:<ul><li>English (Required)</li></ul>

IT Support Engineer

PACE BUSINESS MACHIN PVT LTD

IT Help Desk ExecutiveKey Responsibilities:Provide L1 support via phone, email, or remote tools.Troubleshoot desktop, laptop, printer, and basic network issues.Install, configure, and maintain OS, software, and applications.Manage user accounts, passwords (Active Directory/Office 365).Maintain IT asset inventory and support user onboarding.Escalate unresolved issues and maintain ticket logs.Required Skills:Strong knowledge of Windows OS, MS Office, Outlook.Familiarity with remote tools (AnyDesk, TeamViewer).Good communication and problem-solving skills.Contact Details 8655341995Job Types: Full-time, PermanentPay: ₹12,000.00 - ₹20,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

IT Helpdesk Executive

Klystron Global LLC

Job SummaryApplication Support Engineer responsibilities include resolving Hardware issues, Application issues, network issues, configuring systems and using remote connections to provide immediate support. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you&rsquo;re naturally a helper, enjoy assisting people with computer issues and can explain technical details simply, we&rsquo;d like to meet you. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.Job Responsibilities<ul><li>Research and identify solutions to software and hardware issues</li></ul><ul><li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li></ul><ul><li>Ask customers targeted questions to quickly understand the root of the problem</li></ul><ul><li>Track computer system issues through to resolution, within agreed time limits</li></ul><ul><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue</li></ul><ul><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li></ul><ul><li>Provide prompt and accurate feedback to customers</li></ul><ul><li>Refer to internal database or external resources to provide accurate tech solutions</li></ul><ul><li>Ensure all issues are properly logged</li></ul><ul><li>Priorities and manage several open issues at one time</li></ul><ul><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting</li></ul><ul><li>Prepare accurate and timely reports</li></ul><ul><li>Document technical knowledge in the form of notes and manuals</li></ul><ul><li>Maintain jovial relationships with clients</li></ul>Job Requirements<ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li></ul><ul><li>Hands-on experience with Windows/Linux/Mac OS environments</li></ul><ul><li>Hands on experience in supporting ATM or Kiosks</li></ul><ul><li>Hands on experience in supporting applications</li></ul><ul><li>Good understanding of SQL</li></ul><ul><li>Good understanding of computer systems, mobile devices and other tech products</li></ul><ul><li>Ability to diagnose and troubleshoot basic technical issues</li></ul><ul><li>Familiarity with remote desktop applications and help desk software (eg. Zendesk)</li></ul><ul><li>Excellent problem-solving and communication skills</li></ul><ul><li>Ability to provide step-by-step technical help, both written and verbal</li></ul><ul><li>BS degree in Information Technology, Computer Science or relevant field</li></ul><ul><li>Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus</li></ul><ul><li>Good command of English.</li></ul>Job Types: Full-time, PermanentPay: RO300.000 - RO500.000 per monthApplication Question(s):<ul><li>Do you have Oman Driving License?</li></ul>

Application Support Engineer

Global Technology Solutions Ltd.

<div>
 
 
 Junior IT Support Technician &ndash; Service Delivery &amp; Infrastructure Exposure
 
 
 
 
 (On-Site End User Support | Global IT Environment)
 
 
 
 
 
 
 
 Contract Length:
 
 12 months
 
 
 
 Rate:
 
 $250 USD per month
 
 
 
 Location:
 
 Karachi, Pakistan (on-site)
 
 
 
 Working Pattern:
 
 Full-time, Monday to Friday
 
 
 
 Start Date:
 
 ASAP / To be agreed
 
 
 
 
 
 Role Overview
 
 
 We are seeking a
 
 Junior IT Support Technician
 
 to provide hands-on, on-site support for end-user technology services in
 
 Karachi
 
 , while supporting local IT service delivery within a
 
 structured, global IT organisation
 
 .
 
 
 Alongside day-to-day technical support, this role offers
 
 practical exposure to service delivery management, infrastructure operations, project activity, and ITIL-aligned processes
 
 , working closely with central IT teams and local stakeholders.
 
 
 This role is ideal for someone early in their IT support career who wants to build strong technical fundamentals
 
 and
 
 understand how enterprise IT services are delivered, governed, and measured.
 
 
 Key Responsibilities
 
 
 On-Site End-User &amp; Workplace Technology Support
 
 <ul>
 <li>
 Provide desk-side and on-site support for laptops, peripherals, printers, and meeting-room technology.
 </li>
 <li>
 Troubleshoot basic hardware, software, and connectivity issues.
 </li>
 <li>
 Support meetings and events with setup and connectivity checks.
 </li>
 <li>
 Assist with hardware refreshes and device rollouts under guidance from central IT teams.
 </li>
 </ul>
 
 Service Delivery Management (Supported / Developmental)
 
 <ul>
 <li>
 Support local IT service delivery activities in line with defined
 
 ITIL frameworks and processes
 
 .
 </li>
 <li>
 Ensure incidents and requests are logged accurately to support
 
 KPI and SLA tracking
 
 .
 </li>
 <li>
 Assist service delivery leads by highlighting recurring issues, service risks, and user experience trends.
 </li>
 <li>
 Follow defined escalation paths to support service continuity.
 </li>
 </ul>
 
 IT Infrastructure Management (Exposure)
 
 <ul>
 <li>
 Act as on-site &ldquo;hands and eyes&rdquo; for central infrastructure teams.
 </li>
 <li>
 Assist visiting engineers and third-party vendors with site access and coordination.
 </li>
 <li>
 Support basic infrastructure checks and issue identification under instruction.
 </li>
 </ul>
 
 Project Management &amp; Change Support
 
 <ul>
 <li>
 Support local coordination of IT projects, upgrades, and change initiatives.
 </li>
 <li>
 Assist with rollout activity, user communications, scheduling, and readiness checks.
 </li>
 <li>
 Track assigned actions and progress as directed by project or service delivery leads.
 </li>
 </ul>
 
 Stakeholder Management &amp; Team Support
 
 <ul>
 <li>
 Act as a professional, approachable on-site point of contact for users, vendors, and central IT teams.
 </li>
 <li>
 Build effective working relationships with local stakeholders.
 </li>
 <li>
 Support team leads by sharing insights from day-to-day support activity.
 </li>
 <li>
 Demonstrate
 
 early team-leadership behaviours
 
 through reliability, communication, and ownership of assigned tasks.
 </li>
 </ul>
 
 Documentation, Process &amp; Compliance
 
 <ul>
 <li>
 Maintain accurate records of issues, actions taken, and outcomes.
 </li>
 <li>
 Follow established IT procedures, security policies, and working practices.
 </li>
 <li>
 Encourage use of approved tools, self-service resources, and standard processes.
 </li>
 </ul>
 
 Required Skills &amp; Experience
 
 
 
 Essential
 
 
 <ul>
 <li>
 1&ndash;3 years&rsquo; experience in IT support, help desk, or end-user support roles.
 </li>
 <li>
 Basic understanding of workplace technology and end-user devices.
 </li>
 <li>
 Comfortable providing face-to-face, on-site support.
 </li>
 <li>
 Strong communication and customer service skills.
 </li>
 <li>
 Ability to follow structured processes and escalation paths.
 </li>
 <li>
 Willingness to work on-site in Karachi.
 </li>
 </ul>
 
 
 Desirable (Not Essential)
 
 
 <ul>
 <li>
 Exposure to ITIL-based environments or ticketing systems.
 </li>
 <li>
 Experience supporting project or rollout activity.
 </li>
 <li>
 Interest in developing skills in service delivery, infrastructure, or IT operations.
 </li>
 </ul>
 
 What This Role Offers
 
 <ul>
 <li>
 Competitive local contract rate.
 </li>
 <li>
 Hands-on experience in a
 
 global, enterprise IT environment
 
 .
 </li>
 <li>
 Structured exposure to:
 </li>
 <li>
 Service Delivery Management
 </li>
 <li>
 IT Infrastructure Operations
 </li>
 <li>
 ITIL Frameworks &amp; Processes
 </li>
 <li>
 KPI &amp; SLA-driven service models
 </li>
 <li>
 Project and change activity
 </li>
 <li>
 Stakeholder engagement and early leadership behaviours
 </li>
 <li>
 A strong foundation for progression into:
 </li>
 <li>
 Senior IT Support roles
 </li>
 <li>
 Service Desk / Workplace Technology positions
 </li>
 <li>
 IT Operations or Service Delivery support roles
 </li>
 </ul>
 
 Summary
 
 
 This is a
 
 junior on-site IT support role with real enterprise exposure
 
 , offering early-career professionals the opportunity to develop technical capability while gaining insight into how global IT services are delivered and managed.
 
</div>

Junior IT Support Technician

Cuyahoga County Prosecutor's Office

Job Title: Service Desk Technician Salary: $55,000 - $59,164
 Department: Information Services Reports to: Deputy CIO/Help Desk Supervisor
 Location: The Justice Center Hours: 8:30 AM – 4:30 PM
 1200 Ontario Street – 9th floor Monday - Friday
 Cleveland, Ohio 44113 (variable shift/hours may apply)
 
REQUIREMENTS: 
Associate's degree in computer science or information technology with two (2) years of computer information systems experience; or any equivalent combination of training and experience
 
FUNCTION: 
The purpose of this classification is to respond to incoming calls and provide first level problem determinations and immediate resolution, referring more difficult problems to proper personnel. The employee in this classification performs entry level technical work. This classification provides feedback to callers, records calls, enters tickets into the tracking system and places and monitors service calls with external service providers.
 
RESPONSIBILITIES: 
<ul>
<li>Answers phone lines and provides first level problem determination and resolution; troubleshoots equipment problems and places service calls to maintenance vendors; refers problems to supervisor, other support areas, or higher-level technicians as necessary; provides first level support on applications and operating systems for network based personal computers; logs problems and status and enters into tracking system</li>
<li>Visits and supports offsite locations, such as CFS, Juvenile Center, Court Rooms, etc.; troubleshoots desktop and laptop computers, printers, fax machines, and/or other peripheral devices; sets up audio and video equipment for trial use</li>
<li>Assists with special projects as assigned, which can include research, presentation, training, audit assistance, data entry, physical file manipulation, scanning operations, and reorganization of department spaces.</li>
<li>Performs support and training for end user software; assists users in a variety of software systems, such as Justice Matters, CRIME, SharePoint, etc.</li>
<li>Supports/assist users with a variety of technical functions; assists users in printing posters, photos, and documents for use in trials; converts a variety of media into digital file formats; redacts audio and video files per Prosecutor request.</li>
<li>Maintains equipment inventory integrity using the CCPO Office Inventory system and assists with the annual year end physical equipment inventory.</li>
</ul>
EXPERIENCE AND SKILLS: 
<ul>
<li>Detailed working knowledge of the core Microsoft Office 365 applications including Word, Outlook, Excel, PowerPoint, and Teams; and familiarity with the SharePoint 365 environment.</li>
<li>Ability to follow instructions, follow through and effectively communicate results.</li>
<li>Ability to self-teach and learn new software programs and systems' technologies;</li>
<li>Ability to comprehend a variety of informational documents including emails, forms, reports, memos and correspondence.</li>
<li>Ability to comprehend a variety of reference books and manuals including computer software manual and policies and procedure manuals.</li>
<li>Ability to prepare presentations, reports, helpdesk ticket responses, emails, and other job-related documents using prescribed format and conforming to all rules of punctuation, grammar, diction and style.</li>
<li>Ability to develop and maintain effective working relationships with a variety of individuals within and outside the Department.</li>
</ul>
APPLICATION PROCEDURE: 
Upload a letter of interest including your e-mail address, resume, and three professional references via the online application process at: http://prosecutor.applicantstack.com/x/openings
 
All materials must be received by 8:30 AM on Monday, January 5, 2026
 
All submissions of applications, resumes, and/or supporting documentation received by the Cuyahoga County Prosecutor's Office are considered public record and may be released upon the public's request
 
ALL JOB OFFERS ARE MADE WITH THE UNDERSTANDING THAT PROSPECTIVE EMPLOYEES PASS A DRUG TEST AND A CRIMINAL BACKGROUND INVESTIGATION PRIOR TO BEING HIRED.
 
Reasonable accommodation is available to all employees and applicants. If you have a disability that needs to be accommodated, please contact the Human Resources Department.
 
Equal Opportunity Employer; Smoke-free and Drug-free Workplace
 
Visit our website: http://prosecutor.cuyahogacounty.us/

Service Desk Technician

MISR TECHNOLOGY SERVICES

<div>Helpdesk Specialist provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them.
An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
Responsibilities<ul><li>
Serve as the first point of contact for end users seeking technical assistance over the phone, ticketing system, and emails.</li><li>
Perform remote troubleshooting through diagnostic techniques and pertinent questions</li><li>
Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.</li><li>
Determine the best solution based on the issue and details provided by end users</li><li>
Walk the customer through the problem-solving process</li><li>
Direct unresolved issues to the next level of support personnel</li><li>
Provide accurate information on IT products or services</li><li>
Record events and problems and their resolution in logs</li><li>
Follow-up and update end user&rsquo;s status and information</li><li>
Pass on any feedback or suggestions by customers to the appropriate internal team</li><li>
Identify and suggest possible improvements in procedures</li><li>
Manage PC setup and deployment for new employees using standard hardware, images and software</li><li>
Perform timely workstation hardware and software upgrades as required</li><li>
Diagnosing and solving hardware/software faults</li><li>
Managing and troubleshooting any end-user equipment printers, scanners and VC</li><li>
Responsible to track assets and document the details</li><li>
Follows and implements the company&rsquo;s data security rules</li></ul>
Requirements and Qualifications
<ul><li>BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience</li><li>
Years of experience at least 3 years</li><li>
Above average knowledge of networking protocols, especially TCP/IP.</li><li>
Proven experience as a help desk specialist or other customer support role</li><li>
Tech savvy with working knowledge of office automation products, databases and remote control</li><li>
Good understanding of computer systems, mobile devices and other tech products</li><li>
Good knowledge of Microsoft Excel, Word and PowerPoint</li><li>
Ability to diagnose and resolve basic technical issues</li><li>
Proficiency in English</li><li>
Having a good knowledge of</li><li>
CompTIA A+</li><li>
ITIL Foundation.</li><li>
Microsoft Certified Solutions Associate on Windows 10.</li><li>
Excellent communication skills at all levels in the company</li><li>
Managing Priorities</li><li>
End user-oriented and cool-tempered</li></ul>
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IT Helpdesk Specialist - Damietta

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