help desk technician

Obagi Cosmeceuticals, LLC

<div>Salary Range: $25.00 to $35.00/hr DOE 
Who We Are:
 
Obagi Cosmeceuticals is an industry leading dermo-cosmetic brand that provides transformational skin care products, with a 35+ year legacy backed by science and innovation to protect and enhance skin tone and texture. Obagi is widely recognized by US dermatologists and plastic surgeons for its clinical excellence and science-backed approach, remaining a leader in the beauty space and operates as an innovative, global, omni-channel luxury consumer products business with sales distribution to physicians, wholesale partners, retail outlets, Amazon, and direct-to-consumer (DTC) channels. On a mission to create a global, best-in-class multi-brand, multicategory portfolio, Obagi will continue to redefine the future of skincare. We are Obagi. Fearless. Together. 
 
What We Need: 
Obagi is seeking a proactive, supportive, and motivated IT Help Desk Technician (temp-to-hire) to serve as the POC for all IT support needs. Responsible for managing our internal ticketing system (JIRA), this role will focus on supporting our Microsoft 365 cloud environment, managing endpoint security, and delivering prompt and effective technical assistance to internal employees. 
 
What You&rsquo;ll Do:<ul><li>
First-Line Technical Support: Deliver timely and effective Tier 1 technical support for hardware, software, and basic networking issues via phone, email, and the JIRA ticketing system.</li><li>
Microsoft 365 Administration: Manage user accounts, licenses, and security groups within the Microsoft 365 ecosystem (including Exchange Online, SharePoint Online, OneDrive, and Teams).</li><li>
Endpoint Management: Install, configure, and maintain company endpoints (laptops, desktops, mobile devices) and peripherals.</li><li>
On-Site &amp; Field Support: Perform remote and on-site troubleshooting for all employees</li><li>
SaaS Application Support: Resolve access and escalation to vendors for company cloud-based SaaS applications (with main application troubleshooting managed by vendors).</li><li>
Incident Management: Accurately document, track, and monitor all IT incidents and service requests from inception to resolution using JIRA.</li><li>
Network Assistance: Assist in the management and maintenance of basic network infrastructure components (Wi-Fi, VPN connectivity, and basic routing/switching).</li><li>
Escalation: Escalate complex or recurring technical problems to senior IT staff or specialized third-party vendors as required.</li><li>
Endpoint Security Deployment: Assist the CrowdStrike installation across all company endpoints, with a target completion date of Mid-December.</li><li>
IT Asset Management (ITAM): Establish and maintain a comprehensive device inventory management system within JIRA to ensure accurate tracking of all IT assets.</li></ul>
What You&rsquo;ll Need:
<ul><li>A bachelor&rsquo;s degree from an accredited university in Information Technology (IT) or Computer Science (CS) highly preferred but not required</li><li>
At least 3-5+ years of relevant hands-on IT support experience in a high volume, fast paced environment<ul><li>
Experience with desktop/laptop hardware troubleshooting and installation required</li></ul></li><li>
Strong technical knowledge of a variety of systems (Microsoft Windows/Office, Exchange, JIRA) and networks (TCP/IP)</li><li>
Analytical and customer-service oriented mindset with strong problem-solving skills</li><li>
Exceptional organizational and prioritization/time management skills; demonstrated ability to work under pressure to meet deadlines.</li><li>
Comfortable operating in a fast paced, ever-changing environment; someone who thrives in ambiguity and adapts quickly.
</li><li>Availability be in office Monday &ndash; Thursday and work remotely on Fridays</li><li>
An energetic, positive attitude that encourages a team and supports the growth and professional development of others.</li></ul>
Physical Requirements: 
These demands document the physical requirements of a specific job. Criteria may include: Lifting, Carrying, Push/Pull, Sitting/Standing (In Place); On Feet, Walking, Bending, Turn/Twist; Kneeling; Squatting; Crawling; Climbing; Reaching (Out)/Reaching (Up), Grasping, Wrist Turning; Pinching; Finger Manipulation, Hearing, Talking, working with a computer for eight hours, Working in close quarters. Communicating over the telephone for eight hours. 
 
Disclaimer: 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of job requirements, so classified. All employees may be required to perform duties outside of their normal responsibilities, from time to time, as needed. 

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Help Desk Technician

Trikaiser LLC

Looking for a IT Support Technician to support. Person should have technical problem solving skills and customer service skills to help users and contribute to projects. We are willing to train and groom the right resource and help you develop a solid career for long term. You will be working with an experienced team and coordinating onsite support with remote team.Jobs duties:<ul><li>Troubleshooting end user issues on computers and mobile devices and other technical devices such as printers, scanners etc.</li><li>Maintaining onsite equipment inventory</li><li>Onboarding and offboarding users as directed.</li><li>Customer service with ticket management</li><li>Support multiple sites within 15 mins of drive.</li><li>Communicate and coordinate with team and business users</li></ul>Education and experience needed:<ul><li>Preferably bachelor's degree in technical field.</li><li>At least 1 yr of experience supporting users.</li><li>Great communicator and right attitude</li><li>Willing to learn and are flexible</li></ul>Benefits<ul><li>Paid time off</li><li>Travel mileage</li><li>Trainings</li><li>Additional benefits will be added after 6 months.</li></ul>Job Types: Full-time, Contract, Permanent, Temp-to-hirePay: From $30.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Help desk: 1 year (Preferred)</li><li>Windows: 3 years (Preferred)</li></ul>Work Location: Multiple locations

IT Support Technician

Parrish Medical Center

<div>Department: 
Information Systems/IT 
 
Schedule/Status:
 
Varies; Full-Time 
 
Standard Hours/Week:
 
40 
 
Location: 
Titusville 
 
General Description:
 
The Service Desk Technician is responsible for demonstrating Parrish Healthcare's Culture of Choice&reg;, providing technical support and troubleshooting assistance to end-users. The Service Desk Technician serves as the primary point of contact for all service desk inquiries. This is a crucial role in ensuring the smooth operation of our organization's IT systems and delivering excellent customer service. The Service Desk Technician is primarily located at Parrish Medical Center but may respond to remote locations if needed.
 
The position shall exemplify the desired Culture of Choice&reg; and philosophies of Parrish Healthcare. 
 
Key Responsibilities:
<ul><li>Follow service desk procedures, create knowledge base articles, and apply documented standards for consistent and efficient problem-solving.
</li><li>Ability to craft non-standardized approaches when standards cannot be applied.
</li><li>Stay current with emerging technologies and trends in the IT industry.
</li><li>Respond to incoming service requests via phone, email, or in-person, providing prompt and efficient resolutions.
</li><li>Serve as an entry point for resolving technical issues, working closely with other IT teams to facilitate timely resolution.
</li><li>Educate end-users to operate hardware/software effectively and in line with industry best practices.
</li><li>Diagnose and resolve hardware and software issues, including but not limited to desktops, laptops, printers, mobile devices, and operating systems.
</li><li>Install, configure, and maintain computer systems, peripherals, and software applications.
</li><li>Evaluate software and hardware functionality in relation to user needs.
</li><li>Create and update technical documentation, including user guides, knowledge base articles, and FAQs.
</li><li>Train users on software and hardware on-site or in classroom training.
</li><li>Collaborate with other IT teams to ensure seamless integration and coordination of service desk activities with broader IT initiatives.
</li><li>Foster a customer-centric culture within the service desk team, promoting excellent customer service and effective communication.
</li><li>Conduct office automation feasibility studies, including workflow analysis, and suggest performance improvement initiatives to reduce time to resolution.
</li><li>Provide feedback to Service Desk Lead regarding over/under allocation of resources.
</li><li>Knows fire, disaster and safety procedures and regulations as it pertains to the work area.
</li><li>Performs similar or related duties as assigned.
</li></ul> 
Requirements: 
 
Formal Education:
<ul><li>High School diploma or GED required.
</li></ul> 
Work Experience:<ul><li>
1 year to &lt; 2 years
</li></ul> 
Required Licenses, Certifications, Registrations:<ul>
<li>Valid Driver License is required with no history of incidents within the last 3 years.
</li><li>1 of the following are required within one (1) year of employment:
<ul><li>CompTIA [CompTIA A+,
</li><li>CompTIA Network+,
</li><li>CompTIA Server+,
</li><li>CompTIA Security+]
</li></ul></li></ul> 
Full Time Benefits:
 
Eligible to participate in a number of PMC-sponsored benefits, including:
<ul><li>Annual Accrual of 152 Personal Leave Bank (PLB) Hours
</li><li>Health, Dental and Vision Insurance
</li><li>403(b) Retirement Program
</li><li>Tuition Reimbursement/Educational Assistance
</li>EAP, Flex Spending, Accident, Critical and Other Applicable Benefits 
<li>
</li></ul> 
 
Parrish Healthcare is a caring community of healthcare professionals passionate about excellence and fulfilling our mission of providing Healing Experiences For Everyone All The Time&reg;. 
 
Parrish Healthcare has a Culture of Choice&reg;. This means a we have a healing work environment that empowers people to aspire to be their very best. We partner passionate, talented and skilled people in the right role with the right resources. We provide a clear and strategic direction to achieve superior results on behalf of the communities we serve.</div>

Service Desk Technician

TISTA Science and Technology Corporation

<div>Overview:

We are seeking a full-time Desktop Technician to provide level 1/2 and desk-side support for devices including desktops, laptops, printers, scanners, and mobile devices. This position requires a versatile technical resource who is both client-focused and solution-focused, as well as looking for an exposure to a variety of tools and learning opportunities. You must to be able to interact with senior executives frequently and with ease. You will transition from quick break/fix tasks to long term projects frequently, displaying advanced problem-solving skills and creating novel solutions. 
The successful candidate will be responsible for supporting a broad range of IT initiatives, including laptop/desktop hardware, workstation imaging, video-conference hardware/software, MS Office/Office365, BigFix, and other COTS products. The candidate must work well with other technology team members as well as independently, maintaining communication with team members and agency leadership. 
TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account &amp; Flexible Savings Account, Paid Life Insurance, Short-term &amp; Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!
Responsibilities:
<ul><li>Regularly employ ingenuity and creativity to develop new technical solutions and systems in order to achieve functional objectives.</li><li>
Display strong troubleshooting methodology and problem-solving skills.</li><li>
Provide desk-side and phone-based support to technical and non-technical staff.</li><li>
Provide white-glove technical support to the executive staff supporting the various applications including: Microsoft Office Suite, Windows, Mac, Teams, ServiceNow, Video Conferencing (Zoom/WebEx), and Custom Developed Applications.</li><li>
Knowledge of popular operating systems, software applications, and remote connection systems.</li><li>
Develop solutions to complex technical issues and problems that impact multiple area or disciplines.</li><li>
Providing technical assistance for questions and problems and break/fix issues.</li><li>
Diagnose system errors and other issues.</li><li>
Consult with other technical peers to assist with advanced issues.</li><li>
Create and monitor tickets in ServiceNow and other work tracking tools (Azure DevOps, etc.).</li><li>
Write, edit, and revise technical documentation.</li><li>
Follow up with customers to ensure full resolution of issues and assure good customer-support.</li><li>
Surplus/receiving and minor transport of equipment when needed</li><li>
Train and mentor other staff members on troubleshooting and diagnosing problems.</li></ul>
Qualifications:
<ul><li>2+ years of experience working in a customer-facing technical support role, including Service Desk/Help Desk/Desktop support.</li><li>
Familiarity with both Windows PCs and MacOS X workstations.</li><li>
Proven work experience as a desktop support engineer or support technician.</li><li>
Active Directory Management experience.</li><li>
Excellent written and verbal communication skills to effectively communicate in person, via phone, and via email.</li><li>
Proven ability to troubleshoot and solve technical problems and create customer-focused solutions.</li><li>
Experience with a variety of COTS tools (Cylance and BigFix Image awareness a plus) and the ability to learn new tools quickly.</li><li>
NIH Experience a plus.</li><li>
Familiarity with cloud environments including Azure, AWS, and Google Cloud is a plus.</li></ul><div>
Education:</div><ul><li>
Associate's degree in an IT-related field, or relevant experience may be substituted in lieu of degree.</li><li>
Microsoft MCP, Apple ACSP, CompTIA A+/ Net+ certifications are desired.</li></ul><div>
Clearance:</div><ul><li>
The ability to pass a Tier 2/Modest Background Investigation.</li></ul><div>
Location:</div><ul><li>
Rockville, MD Hybrid/Onsite 3 Days.</li></ul><div>
Pay Range:
</div><ul><li>The suggested pay for this position ranges from $40,546 to $51,875.</li><li>
The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.</li><li>
Also, certain positions are eligible for additional forms of compensation, such as bonuses.</li><li>
TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/</li></ul></div>

Desktop Technician

Tangentia

<div>Role: Technical Support Associate 
Location: Porvorim, Goa 
Freshers may also apply 
Job Description:
<ul><li>As a technical support/help desk employee, you&rsquo;ll be monitoring, maintaining and resolving tickets raised by our customers that use our Applications. If there are any issues or changes required, such as forgotten passwords, Role change or request for any changes related to their account, you&rsquo;ll be the first person customers will come to.</li>
<li>Tasks can include, contacting customers and help them resolve issues by screen sharing, diagnosing software/Application related issues and report to Level 3 engineers, either over the Phone, WebEx or face to face.</li>
<li>Most importantly, as businesses cannot afford to be without the whole system, or individual workstations, for more than the minimum time taken to resolve them, your technical support is vital to the ongoing operational efficiency of the company.</li>
<li>As technical support, you may also be known as a help desk operator, technician support associate.</li>
<li>You could work for software providing after-sales support or our customers to whom we provide IT maintenance and support. Alternatively, you may work in house, supporting the rest of the business with their ongoing IT requirements.</li>
</ul>Some tasks you may be involved in include:
<ul><li>Working with customers/employees to identify Software related problems and advising on the solution</li>
<li>Logging and keeping records of customer/employee queries</li>
<li>Analyzing call logs so you can spot common trends and underlying problems</li>
<li>Updating self-help documents so customers/employees can try to fix problems themselves</li>
<li>Working with Level 3 IT engineers if the problem is more serious</li>
</ul>Required skills
<ul><li>Some of our Customers would expect you to be able to explain complex information in simple and in clear terms. Additionally, We are also looking for:</li>
<li>An ability to assess each customer/employee's IT knowledge levels</li>
<li>Ability to deal with difficult callers</li>
<li>Logical thinker</li>
<li>Good analytical and problem-solving skills</li>
<li>Up-to-date technical knowledge</li>
<li>An in-depth understanding of the software our customers are using</li>
<li>Good interpersonal and customer care skills</li>
<li>Good accurate records keeping</li></ul></div>

Technical Support Associate

Qatar Multitech Trading and Contracting W.L.L 

To monitor, maintain, and support the telecom network infrastructure and services, ensuring maximum uptime, quick resolution of incidents, and proactive issue management. This role acts as the first point of contact for telecom-related issues, providing troubleshooting, escalation, and coordination with field teams and vendors.Key Responsibilities<ul><li>Monitor network operations, alarms, and system performance on a 24x7 basis.</li><li>Provide first-level support and troubleshooting for telecom and IT-related incidents.</li><li>Respond to service requests, incidents, and maintenance activities via ticketing systems, phone, or email.</li><li>Escalate issues to higher-level engineers or vendors when necessary, ensuring timely resolution.</li><li>Perform routine checks, preventive maintenance, and health monitoring of telecom systems.</li><li>Maintain accurate incident logs, reports, and documentation of technical issues and resolutions.</li><li>Coordinate with field technicians and vendors for on-site support and repairs.</li><li>Follow standard operating procedures (SOPs) and service-level agreements (SLAs).</li><li>Support planned maintenance, upgrades, and testing activities.</li><li>Ensure compliance with safety, security, and company policies.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree or diploma in Telecommunications, Computer Science, IT, or related field.</li><li>1&ndash;3 years of experience in NOC, help desk, or telecom/IT support (freshers with technical knowledge may be considered).</li><li>Knowledge of telecom systems, IP networks, switches, routers, and monitoring tools.</li><li>Familiarity with ticketing/help desk software and escalation processes.</li><li>Strong problem-solving and analytical skills.</li><li>Ability to work under pressure in a 24/7 environment (shift work required).</li><li>Good communication and interpersonal skills.</li></ul>Job Type: Full-timePay: From QAR2,000.00 per month

Telecom Help Desk Agent

Gosafe System Pvt. Ltd.

<ul><li>We are looking for a Technical Support Engineer for vehicle tracking system to provide enterprise-level assistance to our customers (Tracking companies).</li><li>Taking ownership of customer issues reported and seeing problems through to resolution.</li><li>Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.</li><li>Resolve software and hardware problems and help our customers install applications and programs.</li><li>Resolving issues using remote desktop connections to provide immediate support.</li><li>Diagnose and troubleshoot technical issues, including account setup.</li><li>Ask customers targeted questions to quickly understand the root of the problem.</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue.</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li><li>Provide prompt and accurate feedback to customers.</li><li>Refer to internal database or external resources to provide accurate tech solutions.</li><li>Ensure all issues are properly logged.</li><li>Prioritize and manage several open issues at one time.</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting.</li><li>Prepare accurate and timely reports.</li></ul>Requirements:<ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li><li>Hands-on experience with tracking software and tracking devices will be a plus</li><li>Good understanding of computer systems, mobile devices and other tech products</li><li>Ability to diagnose and troubleshoot basic technical issues</li><li>Familiarity with remote desktop applications</li><li>Excellent problem-solving and communication skills</li><li>Ability to provide step-by-step technical help, both written and verbal</li><li>BS degree in Information Technology, Computer Science or relevant field</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Software Support Officer-IT

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