help desk technician

CEDGE

<div><div><p>C-edge is looking for multiple Desktop Support Technicians at all experience levels to join our organization and support USTRANSCOM.</p><p></p><p><b><br>
Duties &amp; Responsibilities:</b></p><ul><li>
Assist users with PC desktop and laptop problems, settings, software and driver installations and removals, and other desktop/deskside support tasks</li><li>
Configure, maintain, and troubleshoot desktop platforms and peripherals</li><li>
Perform desktop/workstation upgrades, new installations, moves, changes, and deinstallations</li><li>
Test and maintain desktop standard images and baselines in accordance with DoD STIGs</li><li>
Install, configure, and replace desktop peripherals including printers and CAC readers</li><li>
Validate desktop configurations and proper end-point product installation and operation, including HBSS and/or McAfee</li><li>
Apply antivirus and anti-malware updates</li><li>
Develop and maintain desktop-related technical documentation including guides, FAQs, SOPs, and reports</li><li>
Update desktop change records in Remedy or other ITSM tool</li><li>
Coordinate user support with Help Desk and System Administration staff</li><li>
All other duties as assigned</li></ul><p><b>
Competencies:</b></p><ul><li>
Excellent communication skills with a proven ability to produce information in a clear and concise manner, both verbally and in writing while maintaining professionalism and maturity.</li><li>
Demonstrated technical expertise with exceptional mathematical, analytical and critical thinking skills and an effective and innovative ability to solve problems.</li><li>
Outstanding organizational and attention to detail skills with a demonstrated ability to work in an environment with multiple interruptions while effectively and efficiently prioritizing tasks and responding quickly to situations as they arise.</li><li>
Energetic, self-starter with a proven ability to thrive independently with minimal to no supervision as well as on a team in a mentoring and learning environment</li><li>
Exceptional customer service and interpersonal skills with a proven ability to establish and maintain effective working relationships with employees at all levels of the organization as part of a diverse and inclusive workforce.</li><li>
Sensitivity to, and appreciation of cultural, political and geographical differences</li></ul><p><b>
Qualifications:</b></p><p><i>
Minimum Qualifications</i>:</p><ul><li>
Minimum of 2 years of experience (or 3 years of experience for Intermediate Level Positions; or 5+ years of experience for Senior Level positions) with each of the following technology skills:<ul><li>
Windows Operating Systems (Windows 7 and higher)</li><li>
Apple OSX desired in addition to Windows</li><li>
Experience supporting common desktop software including Microsoft Office and Outlook, Adobe Acrobat and Creative Suite, Mozilla Firefox and Thunderbird, Chrome and Edge browsers, communication/collaboration/messaging tools, and multimedia players</li><li>
Experience configuring and troubleshooting common antivirus/anti-malware and end-point client tools</li><li>
Experience troubleshooting and resolving VPN and desktop connection issues</li><li>
Experience using remote desktop troubleshooting and administration tools</li><li>
Experience with DoD security tools and procedures (STIG, ACAS, eMASS)</li><li>
Remedy ticketing system</li></ul></li><li>
Active Secret Clearance is required<ul><li>
An Interim Secret Clearance at employment start date may substitute for Active Secret Clearance</li></ul></li><li>
A current DoD 8570 IAT-II Certification (e.g. Security+ CE, CCNA Security, etc.) is required.</li></ul><p><i>
Preferred Qualifications</i>:</p><ul><li>
An Associate's Degree in a computer-science related field is preferred (a Bachelor's Degree in a computer-science related field is preferred for Senior Level positions)</li></ul><p><b>
Physical Demands:</b></p><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p></p><p><br>
While performing the duties of this job, the incumbent is regularly required to:</p><ul><li>
Use their hands to handle, feel and touch</li><li>
Reach with hands and arms</li><li>
Talk and hear</li><li>
Stand, walk, sit, climb or balance</li><li>
Stoop, kneel, crouch or crawl</li><li>
Lift up to a minimum of 25 pounds</li></ul><p>
The vision requirements for this position include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.</p></div></div><p></p>

Help Desk Technician

Digital Practice Inc 

<p>Field Support / Help Desk Technician</p><p>Honolulu, HI</p><p>Full-Time</p><p>About Us:</p><p>Digital Practice Inc. is a leading provider of IT support services specializing in the healthcare sector. We deliver comprehensive IT solutions to medical and dental practices, ensuring their technology infrastructure runs smoothly and efficiently. Our mission is to empower healthcare providers with reliable, high-quality technical support, allowing them to focus on delivering excellent patient care.</p><p>Job Overview:</p><p>We are seeking a motivated and skilled Field Support / Help Desk Technician to join our team. The ideal candidate will provide on-site and remote technical support to medical and dental practices, resolving IT issues and ensuring the optimal performance of their systems. This role requires excellent problem-solving abilities, strong communication skills, and a customer-focused attitude.</p><p>Key Responsibilities:</p><p>Technical Support: Provide timely and effective technical support to medical and dental practices, both on-site and remotely. Troubleshoot hardware, software, and network issues to ensure minimal disruption to operations.</p><p>System Maintenance: Perform routine maintenance and updates on computer systems, servers, and networks. Ensure all systems are secure, up-to-date, and compliant with industry standards and regulations.</p><p>Installation and Configuration:Install and configure hardware and software components, including workstations, servers, printers, and specialized medical/dental software. Ensure seamless integration with existing systems.</p><p>User Training and Assistance:Offer training and guidance to end-users on proper use of IT systems, software applications, and best practices. Address user inquiries and provide clear, concise instructions.</p><p>Documentation: Maintain detailed records of support requests, troubleshooting steps, and resolutions using the company's ticketing system. Document configurations, procedures, and network diagrams.</p><p>Vendor Coordination: Coordinate with third-party vendors for hardware replacements, software updates, and other service-related issues. Ensure timely resolution of vendor-related problems.</p><p>Emergency Support: Provide after-hours and weekend support as needed, participating in an on-call rotation to address critical issues that may arise outside of regular business hours.</p><p>Compliance: Ensure all IT operations and practices comply with HIPAA and other relevant healthcare regulations. Implement and maintain security protocols to protect patient data and confidentiality.</p><p>Continuous Improvement: Stay current with industry trends, emerging technologies, and best practices. Proactively recommend improvements to enhance system performance, reliability, and security.</p><p>Qualifications:</p><p>Experience: Minimum of 2 years of experience in IT support, preferably in a healthcare environment. Experience with medical/dental software and systems is highly desirable.</p><p>Technical Skills: Proficiency in Windows and Mac OS, networking (TCP/IP, DNS, DHCP), and troubleshooting hardware and software issues. Familiarity with electronic health record (EHR) and practice management systems.</p><p>Communication: Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical users in a clear and concise manner.</p><p>Problem-Solving: Strong analytical and problem-solving skills. Ability to diagnose and resolve technical issues efficiently.</p><p>Customer Service: Demonstrated ability to provide exceptional customer service. Patient, courteous, and professional demeanor when dealing with clients.</p><p>Travel: Willingness to travel to client sites as needed. A valid driver's license and reliable transportation are required.</p><p>Benefits:</p><p>- Competitive salary and benefits package</p><p>- Health, dental, and vision insurance</p><p>- Retirement plan with company match</p><p>- Paid time off and holidays</p><p>- Ongoing professional development and training opportunities</p><p>Equal Opportunity Employer:</p><p>Digital Practice Inc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p><p>Job Type: Full-time</p><p>Pay: $24.00 - $30.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>Help desk: 2 years (Required)</li><li>Windows: 2 years (Required)</li></ul><p>Ability to Commute:</p><ul><li>Honolulu, HI (Required)</li></ul><p>Work Location: In person</p>

Field Support / Help Desk Technician

University of Utah

<p></p><div><div><div><div><div><div><div><div><div><b>IT Support / Help Desk Technician I</b></div><div>
<br>
University Information Technology (UIT) has an opening for a full-time, benefited help desk agent position. Until further notice, this position is eligible for hybrid or on-site work from within the state of Utah. Please note that this position requires on-site training and, occasionally, on-site work.<br>
<br>
An employee hired into this role who telecommutes will be responsible for providing space, telephone, printing, networking and/or internet capabilities at the telecommute location and signing the University of Utah Telecommuting Agreement. The employee will also be responsible for transportation and related expenses for on-site work.<br>
<br>
<b>About </b><b>UIT</b>: <b>University Information Technology (</b><b>UIT</b><b>)</b>, the central IT service provider for the University of Utah, reports to the U&rsquo;s <b>Chief Information Officer</b> and is responsible for many of the U&rsquo;s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.<br>
<br>
<b>About the University of Utah</b>: Located in Salt Lake City, the U is the flagship institution of the State of Utah&rsquo;s system of higher education, home to <b>arts and museum venues</b> and a member of the <b>BIG</b><b>-12 Conference</b>. <b>Skiing and snowboarding opportunities</b> are a short distance from campus, and opportunities to pursue activities from <b>biking to hiking to fishing abound</b>. Salt Lake City is home to the <b>Utah Symphony and Opera</b>, <b>Ballet West</b>, <b>professional sports teams</b>, and a wide range of other cultural and recreational activities.</div></div>
</div><br>
<div><div><b>Responsibilities</b></div>
<div><div><b>IT Support / Help Desk Technician I</b></div><div>
<br>
The incumbent for this position is the first point of contact for callers (guest, student, faculty, staff, affiliate) seeking support for computer hardware/software, security, account permissions, and network issues. Diagnoses the issues to determine root cause and seeks to resolve the issue at point of contact by using knowledge management articles and front-line troubleshooting efforts. When appropriate, dispatches requests to solution providers and escalates to advanced staff. Tracks and documents problems and solutions. This position will report directly to the UIT Help Desk manager.<br>
<br>
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.</div><div>
Job Code: S34131</div><div>
Grade: S13</div></div>
</div><br>
<div><div><b>Minimum Qualifications</b></div>
<div><div><b>EQUIVALENCY</b><b> </b><b>STATEMENT</b><b>:</b> 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor&rsquo;s degree = 4 years of directly related work experience).</div><div></div><div><br>
<b>
IT Support / Help Desk Technician, I:</b> Requires little to no related experience.</div></div>
</div><br>
<div><div><b>Preferences</b></div>
</div><br>
<div></div><div><div><b>Type</b></div> <div>Benefited Staff</div>
</div><br>
<div><div><b>Special Instructions Summary</b></div>
</div><br>
<div></div><div><div><b>Additional Information</b></div>
<div>The University is a participating employer with Utah Retirement Systems (&ldquo;URS&rdquo;). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS&rsquo; post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.<br>
<br>
This position may require the successful completion of a criminal background check and/or drug screen.<br>
<br>
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.<br>
<br>
Veterans&rsquo; preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.<br>
<br>
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran&rsquo;s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.<br>
<br>
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator&rsquo;s office address, electronic mail address, and telephone number can be located at the: <b>University of Utah Non‑Discrimination page</b>.<br>
<br>
Online reports may be submitted at <b>https://oeo.utah.edu</b><br>
<br>
<b>https://publicsafety.utah.edu/safetyreport/</b> This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.<br>
<br>
As per <b>University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members</b>, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.</div>
</div><br>
</div></div></div></div></div><h2 class="jobSectionHeader"><b>Posting Specific Questions</b></h2>
<div><p>Required fields are indicated with an asterisk (*).</p>
<div>
<ul><li>* What is your highest level of completed education?
<ul><li>None</li>
<li>High School Diploma or Equivalent</li>
<li>Associate Degree</li>
<li>Bachelor's Degree</li>
<li>Master's Degree</li>
<li>Doctorate Degree</li>
</ul></li></ul><ul><li>* How many years of related work experience do you have?
<ul><li>Less than 2 years</li>
<li>2 years or more, but less than 4 years</li>
<li>4 years or more, but less than 6 years</li>
<li>6 years or more, but less than 8 years</li>
<li>8 years or more, but less than 10 years</li>
<li>10 years or more, but less than 12 years</li>
<li>12 years or more, but less than 14 years</li>
<li>14 years or more</li>
</ul></li></ul></div></div><h2 class="jobSectionHeader"><b>Applicant Documents</b></h2>
<div><b>Required Documents</b>
<div><ul><li>Resume</li></ul>
</div><b>Optional Documents</b>
<div><ul><li>Cover Letter</li></ul></div></div></div>
<br><p></p><div><div><div><div><div><div><div><div><b>Open Date</b></div> <div>06/04/2026</div>
</div><br>
<div><div><b>Requisition Number</b></div> <div>PRN45248B</div>
</div><br>
<div><div><b>Job Title</b></div> <div>IT Support / Help Desk Technicians</div>
</div><br>
<div><div><b>Working Title</b></div> <div>IT Support / Help Desk Technician I</div>
</div><br>
<div><div><b>Career Progression Track</b></div> <div>S00</div>
</div><br>
<div><div><b>Track Level</b></div> <div>S1 - Entry Level Support</div>
</div><br>
<div><div><b>FLSA Code</b></div> <div>Nonexempt</div>
</div><br>
<div><div><b>Patient Sensitive Job Code?</b></div> <div>No</div>
</div><br>
<div><div><b>Standard Hours per Week</b></div> <div>40</div>
</div><br>
<div><div><b>Full Time or Part Time?</b></div> <div>Full Time</div>
</div><br>
<div><div><b>Shift</b></div> <div>Evening</div>
</div><br>
<div><div><b>Work Schedule Summary</b></div>
<div>Mon-Fri 1-10pm</div>
</div><br>
<div><div><b>VP Area</b></div> <div>President</div>
</div><br>
<div><div><b>Department</b></div> <div>01555 - UIT INFRASTRUCTURE &amp; OPS</div>
</div><br>
<div><div><b>Location</b></div> <div>Campus</div>
</div><br>
<div><div><b>City</b></div> <div>Salt Lake City, UT</div>
</div><br>
<div><div><b>Type of Recruitment</b></div> <div>External Posting</div>
</div><br>
<div><div><b>Pay Rate Range</b></div> <div>$17.00/hour</div>
</div><br>
<div><div><b>Close Date</b></div> <div>06/11/2026</div>
</div><br>
<div><div><b>Priority Review Date (Note - Posting may close at any time)</b></div></div></div></div></div></div></div></div><p></p>

IT Support / Help Desk Technician I

Bowhead

<div>Overview:
<p><b>
CALL CENTER/HELP DESK TECHNICIAN III (BHDA):</b></p><p></p><p><br>
Bowhead is currently seeking/searching for a qualified <b>On-Site </b>Tier III Call Center/Help Desk Support Technician to deliver exceptional technical assistance to our end-users in Dahlgren, VA. The selected candidate will be accountable for offering comprehensive support through in-person consultations, telephone communications, and email correspondence, with the aim of addressing client concerns related to computer malfunctions and inquiries pertaining to hardware and software. The ideal candidate will possess robust communication abilities, extensive technical knowledge, and a steadfast commitment to prioritizing customer satisfaction.</p>
Responsibilities:
<div><b>
Essential Functions include:</b></div><ul><li>
Serve as the initial contact for reporting of technical issues and answering questions regarding software, hardware, and/or network issues.</li><li>
Accurately diagnose and resolve technical issues.</li><li>
Effectively escalate issues to the appropriate resources when necessary</li><li>
Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation</li><li>
Ability to prioritize work and exercise good judgement while managing multiple tasks.</li><li>
Provide operational technical support to clients both on-site and remote relating to company managed equipment.</li><li>
Manage ongoing maintenance and deployment of new hardware and software for device life cycle.</li><li>
Monitor and update service requests and incidents within the IT Service Management (ITSM) tool.</li><li>
Provide on-site service support, installation, and configuration with PCs, smart devices, telephony, and network solutions.</li><li>
Act as an escalation point to Tier 1 group regarding any application &ndash; or hardware &ndash; related inquiry or issues relating to Microsoft Office, Windows OS, etc.</li><li>
Imaging of desktop and laptop computers&mdash;knowledge of System Center Configuration Manager (SCCM) and Azure Intune is a plus.</li><li>
Provide setup, configuration, and troubleshooting of video conferences for internal and external meetings.</li><li>
Prepare workstations, including the setup and configuration of laptops and desktops.</li><li>
Interface with hardware vendors to facilitate repair and installation.</li><li>
Continually evaluate opportunities to improve efficiency and effectiveness when resolving issues.</li><li>
Manage small projects as needed and effectively communicate technical issues and project execution with IT Managers and Network/Server Engineers.</li></ul>
Qualifications:
<ul><li>Proficiency with current Windows OS</li><li>
Experience with Active Directory &amp; Azure Active Directory, M365 Multifactor Authentication and BitLocker.</li><li>
Experience with Administration and Troubleshooting of M365 Cloud Applications to include Exchange Online, OneDrive, Teams, &amp; SharePoint.</li><li>
Experience with PowerShell scripting.</li><li>
Knowledge and experience supporting, troubleshooting, and configuring PC Hardware and peripherals.
</li><li>End-User desktop support, mobile device support, email support, phone support, etc.</li><li>
Demonstrated expertise in critical thinking, active listening, complex problem solving, coordination, instruction, judgment, decision making, and monitoring processes.</li><li>
Exceptional skills in oral and written comprehension and expression, problem sensitivity, and both deductive and inductive reasoning.</li><li>
Proficient in information organization, with a keen eye for detail and effective prioritization.</li></ul><div><b>
Education &amp; Experience</b></div><ul><li>
Bachelor&rsquo;s Degree in Management Information Systems, Computer Science, or related field and four years of related experience preferred. Degree may be substituted for experience on a year-to-year basis.</li><li>
Four or more (4+) years&rsquo; experience in a technical support or helpdesk role</li></ul><div><b>
Certification Requirements</b></div><ul><li>
A+ or Network+ Certificate required</li></ul><div><b>
Physical Demands</b></div><ul><li>
Ability to sit/stand for prolonged periods of time; confined to workstation.</li><li>
Ability to lift objects up to 50 lbs.</li><li>
Climbing, stooping, bending, kneeling, crouching or crawling.</li><li>
Pulling or pushing.</li><li>
Prolonged use of video display terminals.</li><li>
Use of hands to finger, handle or feel, hands, arms, feet and legs. Sequentially or simultaneous with repetition.</li><li>
Ability to ID and distinguish colors.</li><li>
Frequent travel from primary place of work.</li><li>
Deadlines that require a quick turnaround or demands for work product.</li><li>
Reach/relocate items above shoulder.</li></ul><div><b>
SECURITY CLEARANCE REQUIREMENTS:</b> There are currently no Security Clearance requirements for this position; however, candidates must be able to successfully pass a background check. Due to the location of this work, US Citizenship is required. Bowhead reserves the right to change this requirement if necessitated by business needs or contractual obligations.</div><p></p><p><br>
#LI-JR1</p></div>

Call Center/Help Desk Technician III

Nuebis

<p>We are a growing Managed Service Provider (MSP) delivering high-quality IT support to small and mid-sized businesses. Our focus is on reliability, responsiveness, and building long-term client relationships. We&rsquo;re looking for a Level II Technical Support Engineer who can independently handle escalations and provide excellent client-facing support.</p><p><b>Position Overview</b></p><p>As a Level II Technical Support Engineer, you will be responsible for resolving escalated technical issues, supporting Microsoft cloud environments, and ensuring a high standard of service delivery. This role requires strong troubleshooting skills, clear communication, and the ability to work independently in a fast-paced environment.</p><p><b>Key Responsibilities</b></p><ul><li>Provide remote technical support for end users and business environments</li><li>Troubleshoot and resolve escalated (Level II) issues across endpoints, networks, and cloud systems</li><li>Administer and support Microsoft environments including Azure, Microsoft 365, and SharePoint</li><li>Manage users, groups, policies, and security within Entra ID (Azure AD)</li><li>Support email systems (Exchange Online), Teams, OneDrive, and SharePoint Online</li><li>Perform system maintenance, updates, and documentation</li><li>Work within ticketing systems to track, prioritize, and resolve issues efficiently</li><li>Communicate clearly with clients regarding issue status, resolution steps, and recommendations</li><li>Collaborate with Level I and Level III engineers when needed</li></ul><p><b>Required Qualifications</b></p><ul><li>3+ years of experience in IT support (preferably in an MSP environment)</li><li>Strong experience with:</li><li>Microsoft Azure (basic administration and troubleshooting)</li><li>Microsoft 365 Administration (Exchange Online, Teams, SharePoint, OneDrive)</li><li>Entra ID (Azure Active Directory)</li><li>Solid understanding of Windows 10/11 environments</li><li>Experience with user/device management, permissions, and security policies</li><li>Familiarity with remote support tools and ticketing systems</li><li>Excellent troubleshooting and problem-solving skills</li><li><b>Strong English communication skills (written and verbal)</b></li></ul><p><b>Preferred Qualifications</b></p><ul><li>Experience with Intune / Endpoint Manager</li><li>Knowledge of networking fundamentals (DNS, DHCP, VPNs, firewalls)</li><li>Experience with backup solutions and security tools</li><li>Relevant certifications (Microsoft, CompTIA, etc.)</li></ul><p><b>What We&rsquo;re Looking For</b></p><ul><li>Strong customer service mindset</li><li>Ability to work independently and manage time effectively in a remote environment</li><li>Detail-oriented with good documentation habits</li><li>Calm and professional under pressure</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary</li><li>Growth opportunities within a scaling MSP</li><li>Exposure to a wide variety of technologies and client environments</li></ul><p>Job Types: Full-time, Permanent</p><p>Benefits:</p><ul><li>Paid time off</li></ul><p>Pay: $30.00 - $32.00 per hour</p><p>Benefits:</p><ul><li>Paid time off</li></ul><p>Application Question(s):</p><ul><li>Have you ever migrated an on prem active directory to Azure?</li><li>What is the purpose of DNS? </li><li>What does DHCP do? </li></ul><p>Work Location: In person</p>

Level II- IT Help Desk Technician

Flamingo Appliance Service

<div><div><b>Location:</b> Miami, FL<br>
<b>Schedule:</b> Hybrid (3 days onsite / 2 days remote after onboarding)<br>
<b>Initial Requirement:</b> First <b>60 days fully onsite</b> for training and operational integration<br>
</div><div><b>
Position Summary:</b><br>
</div><div>
Flamingo Appliance Service is seeking a <b>dual-function IT Help Desk Technician 1 (Tier 1) / Device Depot Analyst</b> to support both <b>end-user IT operations</b> and <b>device lifecycle management</b>.<br>
</div><ul><li>
This entry-level role is designed for individuals pursuing a <b>long-term IT career</b> within a <b>Microsoft 365&ndash;centric enterprise environment</b>, offering hands-on experience across both:</li><li>
Help Desk Operations (Tier 1 Support)</li><li>
Device Depot / Asset &amp; Endpoint Management</li></ul><div></div><div><b><br>
The role will follow a structured weekly schedule:</b><br>
<b>3 days onsite:</b> Device depot operations and physical support</div><div><b>
2 days remote:</b> Tier 1 help desk ticket support (post-onboarding)</div><div>
Role will be required to go into the office as needed or on short notice.<br>
</div><div>
This will be an 8:00 AM &ndash; 4:30 PM schedule with rotating after-hours support (5:00 PM &ndash; 8:00 PM) for our West Coast office and rotating weekend support.<br>
</div><div>
Occasional travel is needed, less than 25%.<br>
</div><div>
During the <b>first 60 days</b>, the position will be <b>fully onsite</b> to ensure proper training, process adherence, and operational readiness.<br>
</div><div><b>
Key Responsibilities</b><br>
</div><div><b>
Device Depot &amp; Onsite Support:</b><br>
Perform <b>device provisioning, staging, and preparation</b> for:</div><ul><li>
New hires.</li><li>
Replacements.</li><li>
Break/fix scenarios.</li></ul><div>
Manage <b>device inventory lifecycle</b>, including:</div><ul><li>
Intake, imaging/reset, and redeployment readiness.</li><li>
Asset tagging and tracking (audit-ready documentation).</li><li>
Coordinate <b>device shipping, returns, and logistics</b> for remote users.</li><li>
Diagnose <b>basic hardware issues</b> (laptops, mobile devices, peripherals).</li><li>
Assist with <b>walk-up support requests</b> when onsite.</li><li>
Maintain depot organization, standards, and documentation accuracy.</li></ul><div><br>
<b>
Help Desk &amp; End User Support:</b></div><ul><li>
Serve as the <b>first point of contact</b> for IT support requests via <b>Freshservice</b>.</li><li>
Troubleshoot and resolve Tier 1 issues involving:</li><li>
Microsoft Outlook, Teams, SharePoint</li><li>
Microsoft 365 licensing visibility and access issues</li><li>
Remote access (RDP, VPN such as Cisco AnyConnect)</li><li>
Windows 11 endpoints</li><li>
iOS and Android mobile devices</li><li>
Line-of-business software</li><li>
Provide <b>remote guidance and user support</b> in a professional, customer-focused manner.<br>
</li></ul><div>
Help Desk support will also be expected during on-site days.<br>
</div><div><b>
Identity &amp; Access Support:</b><br>
Perform Tier 1 support tasks in <b>Microsoft Entra ID</b>, including:</div><ul><li>
Reviewing user account status and sign-in logs</li><li>
Identifying authentication/MFA-related issues</li>
Understanding group-based access structures (escalate when required)<br>
<li>
</li></ul><div><b>
Endpoint &amp; Device Management Awareness</b><br>
Demonstrate foundational understanding of <b>Microsoft Intune</b>, including:</div><ul><li>
Device enrollment status and compliance checks</li><li>
Assess device health and configuration</li></ul><div>
Differentiating between:</div><ul><li>
Device-related issues</li><li>
User/account-related issues</li><li>
Policy/configuration issues</li></ul><div></div><div><b><br>
Onboarding &amp; Offboarding Support</b><br>
Assist with onboarding preparation, including:</div><div>
Account readiness validation</div><div>
Device provisioning coordination</div><div>
Support offboarding processes, including:</div><div>
Device recovery coordination (ship/drop-off tracking)</div><div>
Execution of communication tasks when directed</div><div>
Ensure all activities align with audit and security requirements.<br>
</div><div><b>
Documentation &amp; Escalation:</b><br>
</div><ul><li>
Maintain <b>accurate, ticket-ready documentation</b> in Freshservice.</li><li>
Follow established standard operating procedures and standard work instructions with precision.</li><li>
Escalate issues outside Tier 1 scope with:</li></ul><div>
Clear troubleshooting notes detailing:</div><ul><li>
Attempted resolution steps.</li><li>
Diagnostic information collected.</li>
Defined impact and urgency.<br>
<li>
</li></ul><div><b>
NOTE: </b>These are key responsibilities however this role will also be involved with continuous improvement efforts alongside our Enterprise Center for Excellence team and will be expected to perform other duties as required.<br>
<br>
<b>Required Qualifications:</b><br>
</div><div>
High school diploma or GED (<i>associate degree or IT coursework preferred</i>)</div><div><b>
Working knowledge of:</b></div><ul><li>
Microsoft 365 (Outlook, Teams, SharePoint).</li><li>
Windows 11 in a business environment.</li><li>
Remote support tools and remote desktop access.</li><li>
iOS and Android mobile devices.</li></ul><div><b>
Foundational understanding of:</b></div><ul><li>
Microsoft Entra ID concepts (users, authentication).</li><li>
Cloud fundamentals (SaaS, identity).</li><li>
Endpoint/device lifecycle basics.</li><li>
Strong problem-solving, organization, and communication skills (written and verbal).</li><li>
Ability to follow documented processes precisely (audit-safe execution).</li><li>
Professional handling of confidential employee and company information.</li>
Ability to work onsite in Miami as required.<br>
<li>
</li></ul><div><b>
Certification Requirements (Condition of Employment)</b><br>
</div><div>
The following certifications are <b>required</b> and <b>company-supported</b>:<br>
<b>MS-900: Microsoft 365 Fundamentals</b> (required within <b>60 days</b>)</div><div><b>
AZ-900: Microsoft Azure Fundamentals</b> (required within <b>60 days</b>)</div><div><b>
CompTIA A+</b> (required within <b>12 months</b>)<br>
</div><div><b>
Note:</b> Study guidance and reasonable preparation time are provided.<br>
</div><div><b>
Compensation &amp; Benefits:</b><br>
</div><ul><li><b>
Salary:</b> $55,000 &ndash; $65,000 annually (based on experience).</li><li>
Health, dental, and vision insurance.</li><li>
401(k) with up to <b>4% employer match.</b></li><li>
Employer paid term-life, short-term and long-term disability.</li><li>
Hybrid work model (post-onboarding).</li><li>
Company-issued laptop and equipment.</li><li>
Structured growth path into:</li><li>
Tier 2 Support.</li><li>
Tier 3 / Systems roles.</li>
Collaborative, growth-focused IT team environment.<br>
<li>
</li></ul><div><b>
About Flamingo Appliance Service</b><br>
</div><div>
Flamingo Appliance Service is a <b>family-owned company</b> serving customers from Florida to California. Since 2007, we&rsquo;ve grown from a single technician to over 200<b> team members</b>, becoming the <b>largest independent appliance service provider in the United States</b>. We are an equal-opportunity employer and welcome applicants from all backgrounds.<br>
</div><div><b>
We prioritize:</b></div><ul><li>
Internal career development.</li><li>
Skill-based promotion (not tenure).</li>
Building long-term careers in IT and operations.<br>
<li>
</li></ul><div>
If you are motivated to grow, eager to learn, and ready to contribute to a high-performing team, we would like to hear from you.<br>
</div><div>
Apply today and become part of a company that values development, accountability, and long-term career progression.<br>
</div><div><b>
Interested? </b>Please follow the link below to take a pre-employment assessment test (45 minutes) and let us know! This is a general skills and aptitude test - no biggie, promise.<br>
</div><div>
https://www.ondemandassessment.com/o/JB-BOP4KSA13/landing?u=1061692</div><br>
<b>
About Flamingo Appliance Service:</b><p><br>
We are a family-owned company, serving Customers from Florida to California. Having grown from one tech to over 150 since 2007, we have quickly become an industry leader. We are THE largest independent appliance service company in the country. With this growth has come the opportunity &ndash; the need &ndash; to develop our own talent. Our leadership has developed from within. Come join us&hellip; help us Change the Industry!</p></div>

IT Help Desk Technician I (Endpoint Support) - Hybrid

<div>Overview:
<div>
The role of the Technical Control/ Help Desk Technician is to assist customers who are experiencing any procedural or operating difficulty with the use of IT applications, products or services residing on the Classified and Unclassified networks. The DISA Technical Control/Help Desk technician is responsible for operating and maintaining Technical Control Facilities (TCF) supporting DISA-managed circuits and systems. This role ensures reliable long-haul communications, compliance with DISA standards, and timely restoration of services. The Technical Control/Help Desk Technician shall be the POC for all local enterprise systems issues, create and/or manage trouble tickets, using the EITaaS and WOMS, monitor status and report outages to higher HQs as required. Technical Control/Help Desk Technicians work in a team environment on routine maintenance tasks as well as providing customers with training and solutions to more complex issues.</div>
Responsibilities:
<ul><li>Serves as the DISA Node Site Coordinator and performs necessary duties as assigned by DISA.</li><li>
Perform circuit restoration actions and apply quality control/performance standards</li><li>
Provides tier 1 technical support to customers via phone, email, or remote management software.</li><li>
Operate, monitor, and control physical, data link, network, and transport layers.</li><li>
Maintain a Master Station Log (MSL) and provide daily circuit status updates.</li><li>
Work with DISA on MPLS and MSPP technologies for network transport and provisioning</li><li>
Key/rekey COMSEC devices and maintain cryptographic accountability</li><li>
Performs scheduled and unscheduled maintenance of assigned assets.</li><li>
Maintain circuit history folders and update entries in TCOSS/TCATS for circuit tracking and performance reporting</li><li>
Performs Client Support Technician (CST) responsibilities in accordance with Air Force directives to include: Backup and data recovery operations, hardware maintenance and service desk support for user hardware residing on the NIPRNET and SIPRNET.</li><li>
Maintains daily contact with the Program/Site Manager, Sr. Lan Administrator and other Network Management personnel and Program Management chain and Government personnel to assist in the timely resolution of technical problems and to execute the operational functions that require their personal attention.</li><li>
Perform trend analysis on outages and performance</li><li>
Circuit Management, monitoring, installation, troubleshooting circuits and systems</li><li>
Fulfills the roles assigned by DISA, use of DISA approved systems and sites such as StoreFront.</li><li>
Operates and maintains GIG station communication equipment such as MPLS platforms.</li><li>
Responds to user requests by phone and in person.</li><li>
Installs, modifies computer hardware and software.</li><li>
Diagnoses hardware, software, and operator problems and recommends remedial actions.</li><li>
May load and configure software such as operating systems and environments and applications.</li><li>
Provides technical assistance and training to system users.</li><li>
Performs other duties and assignments as required.</li></ul>
Qualifications:
<div>
Minimum Qualifications</div><ul><li>
A Bachelor&rsquo;s Degree plus three (3) years' of recent specialized experience, or Associate&rsquo;s Degree plus seven (7) years' of recent specialized experience, or a major certification plus seven (7) years of recent specialized experience, or eleven (11) years' of recent specialized experience. One-year related experience may be substituted for one year of education, if degree is required.</li><li>
Must be Fluent in reading, writing, and speaking the English language, to include the ability to comprehend and interpret complex electronic and technical data, schematics, and logic diagrams.</li><li>
International Driver's License is desired.</li><li>
Must have at least one of the following: Security+, GSEC, CASP, CISSP, SCNP, or SSCP. Additionally, CCNA is preferred.</li><li>
Current U.S. Secret Clearance is required.</li></ul><div>
Experience/Skills</div><ul><li>
Current knowledge and continuous experience in the field of information and telecommunications systems and managing switching, transmission, and data networks.</li><li>
Demonstrates proven expertise in the operations and maintenance support management of multiple complex systems.</li><li>
A minimum of 3 years (falling within the last 6 years) active U.S. military or U.S. military affiliated service experience in the Information Technology or communications electronics field.</li><li>
Knowledge of and experience with U.S. DoW military mission, structure, doctrine, technical standards and specifications, and security requirements.</li><li>
Knowledge of and experience with U.S. DoD military mission, AFNet, structure, doctrine, technical standards and specifications, and security requirements. Has extensive experience with old and new Windows client/server technologies.</li><li>
Experience in system administration, including system maintenance, workstation support, internet connectivity, load monitoring, security, protocols, knowledge of LAN/WAN networking, servers, workstations, operating systems, and applications.</li><li>
Experience documenting thoroughly and appropriately the entire IT framework.</li><li>
Background in maintenance of TCF equipment, maintenance of circuit, equipment, and systems records</li></ul><div><b>
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients</b></div><div><b>
#clearance</b></div></div>

Technical Control - Help Desk

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