help desk technician

Gainwell Technologies LLC

<div><p>Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You&rsquo;ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You&rsquo;ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.</p><div><div><div><h2 class="jobSectionHeader"><b>
Summary</b></h2></div><div><p>
The <b>Associate Help Desk Technician</b> is responsible for providing first-level technical support to end users, ensuring timely resolution of hardware, software, and system-related issues. The primary goal is to maintain high levels of customer satisfaction by resolving issues efficiently and professionally. Key responsibilities include answering help-desk calls, logging, and tracking incidents, troubleshooting technical problems, and escalating complex issues when necessary. A strong focus will be placed on reducing repeat issues, improving documentation, and contributing to overall service desk performance.</p><p></p><p><br>
As an <b>Associate Help Desk Technician</b>, you will be the first point of contact for customers seeking technical assistance. In this role, you will handle incoming help desk inquiries, troubleshoot moderately complex hardware and software issues, and ensure timely resolution of problems to meet service level agreements. You will log and track all issues in the problem management system, analyze recurring problems, and recommend improvements to reduce call volumes. Additionally, you may provide guidance and mentorship to less experienced team members, contributing to a collaborative and customer-focused support environment</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Your role in our mission</b></h2></div><div><ul><li>
Answers help desk telephones for assigned account(s) and responds to moderately complex customer inquiries to ensure customer needs are met.</li><li>
Assists the customer in resolving complex technical problems on a primary account by providing guidance regarding software and hardware problems. Resolves and/or refers highly complex technical problems as appropriate.</li><li>
Follows up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.</li><li>
Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.</li><li>
Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are successfully resolved.</li><li>
Analyzes and evaluates inquiry/problem reports and makes recommendations to reduce help desk call rates.</li><li>
May provide leadership and work guidance to less experienced personnel.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What we're looking for</b></h2></div><div><ul><li>
4+ years of experience in technical or customer support roles.</li><li>
Strong troubleshooting skills for both hardware and software issues.</li><li>
Familiarity with ticketing systems and remote support tools.</li><li>
Excellent communication and interpersonal skills.</li><li>
Experience with CalSAWS or similar systems is a plus.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you should expect in this role</b></h2></div><div><ul><li><b>
Office environment</b></li><li><b>
Work Schedule Flexibility: Hybrid &ndash; 2 days per week in the office located: Gold River, CA (may increase based on business needs)</b></li><li>
Ability to work over weekends or extended hours depending on business needs</li></ul><div></div><div><br>
The deadline to submit applications for this posting is <b>March 23, 2026</b></div></div></div></div><div><div><p>
The pay range for this position is $43,300.00 - $61,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You&rsquo;ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.</p><p></p><p><br>
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You&rsquo;ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.</p><p></p><p><i><br>
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.</i></p></div></div></div><p></p>

Associate Help Desk Technician - Hybrid in Gold River, CA

Klystron Global

<p>Job Responsibilities</p><ul><li>Research and identify solutions to software and hardware issues</li><li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li><li>Ask customers targeted questions to quickly understand the root of the problem</li><li>Track computer system issues through to resolution, within agreed time limits</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li><li>Provide prompt and accurate feedback to customers</li><li>Refer to internal database or external resources to provide accurate tech solutions</li><li>Ensure all issues are properly logged</li><li>Prioritize and manage several open issues at one time</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting</li><li>Prepare accurate and timely reports</li><li>Document technical knowledge in the form of notes and manuals</li><li>Maintain jovial relationships with clients Job Requirements</li><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li><li>Hands-on experience with Windows/Linux/Mac OS environments</li><li>Hands on experience in supporting ATM or Kiosks</li><li>Hands on experience in supporting applications</li><li>Good understanding of SQL</li><li>Good understanding of computer systems, mobile devices and other tech products</li><li>Ability to diagnose and troubleshoot basic technical issues</li><li>Familiarity with remote desktop applications and help desk software (eg. Zendesk)</li><li>Excellent problem-solving and communication skills</li><li>Ability to provide step-by-step technical help, both written and verbal</li><li>BS degree in Information Technology, Computer Science or relevant field</li><li>Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus</li><li>Good command of English.</li><li>Driving license is mandatory</li></ul><p>Job Type: Full-time</p><p>Pay: RO300.000 - RO400.000 per month</p>

Application Support Engineer ( Hardware & Software )

Focus Property Management

<div><p>The Logistics Center Analyst will provide hardware on-site support for the Service Desk as well as shipping and receiving support for multiple clients. The candidate(s) will support scanning incoming and outgoing product shipments as well as imaging and setting up systems for Service Desk analysts and other internal ASD users. The candidate will work daily on-site in Huntsville, Alabama.</p><p>
This position will require the candidate to provide technical support to include, but is not limited to, the following areas:<br>
Closed Circuit Television<br>
Tablets<br>
Time Clocks<br>
Service Now<br>
Windows 10 and 11 operating systems<br>
Microsoft and Google products</p><p><br>
Candidate(s) shall stay informed of all changes to Logistics Center processes and procedures. In addition, the candidate(s) must maintain records of time entries. Previous technical experience with computer hardware is highly desired.</p><p>
Candidate(s) must possess the following:<br>
Excellent communication skills, both written and verbal<br>
Must be decisive, conscientious and interact well in a team environment<br>
Have a strong desire to learn and ability to follow policies and procedures<br>
Must have a strong working knowledge of and experience with computer hardware and peripheral devices in a diverse environment<br>
Must be self-motivated and self-driven<br>
Ability to work independently with minimal supervision<br>
Able to work in a fast paced environment.</p><p>
Preferred Education and Experience:<br>
High School Diploma or Equivalent is required.<br>
An Associate degree in a Technical or Computer Discipline or related field is preferred.</p><p><br>
1-2 years of experience preferred with:<br>
Enterprise level Help Desk<br>
Onsite Support<br>
Experience with CCTV is strongly preferred</p><p>
Desired Skills/Certifications:<br>
Windows 10 and 11 operating systems</p><p><br>
Certification(s) preferred but not mandatory<br>
CompTIA Security+, MCITP (Enterprise Desktop Support Technician), A+, HDI Desktop Support Technician</p><p><br>
Additional Requirements:<br>
Able to work Monday - Friday, anytime between the hours of 7AM and 6PM CST as needed.<br>
Ability to lift a minimum of 50lbs and the ab bility to work while standing or moving for extended periods.</p></div>

Logistics Center Analyst

Stefanini

<p><i><b>6 months contract under W2</b></i></p><p><i><b>100 % Onsite Role</b></i></p><p><i><b>Pay Rate: $19 - $20 an hr</b></i></p><p><b>Responsibilities</b></p><ul><li>Provide support to the business in using applications and services.</li><li>Contributes to maintaining and operating our end user and onsite services.</li><li>Support either remotely (e.g., Service Desk, User Administration, User Requests) or locally (Time Critical Support, Desk Side Support)</li></ul><p>Job Type: Contract</p><p>Pay: $20.00 - $20.50 per hour</p><p>Expected hours: 40 per week</p><p>Work Location: In person</p>

Deskside Technician

Nexus HR Services

<div><p><b>Network Support Technician - (Work from Home with 50% Travel to Fresno &amp; Madera Area)</b></p>
<p><b>
Compensation: $23 - $25 per hour</b></p>
<p><b><i>
Overview: Nexus HR is looking for a skilled Network Support Technician to assist our clients in the Fresno and Madera area. This role is work-from-home, but requires 50% travel to client sites in Fresno and Madera. The ideal candidate will have 2 to 4 years of IT experience, strong knowledge of Windows systems, computer hardware, networking, cybersecurity, tech support, and hold a relevant IT certification. We are seeking someone who is reliable, proactive, and able to communicate effectively when solving technical issues in a fast-paced environment.</i></b></p>
<p><b>
About the Job</b></p>
<p><i>
This full-time Network Support Technician role is work-from-home but requires up to 50% travel to support onsite needs in Fresno and Madera Clients. In this role, you will support users and systems across these locations by providing first-level technical assistance, maintaining IT equipment, and assisting with daily IT operations. You will also help with system administration tasks, troubleshoot network issues, maintain documentation, and support cybersecurity best practices. This position is ideal for someone who enjoys hands-on problem-solving, working in a dynamic environment, and collaborating with a growing IT team.</i></p>
<p><b>
Duties and Responsibilities:</b></p>
<h3 class="jobSectionHeader"><b>
Technical Support</b></h3>
<ul>
<li><p>Provide first-level support for hardware, software, and network issues.</p></li>
<li><p>
Respond to help desk tickets, diagnose problems, and provide timely resolutions.</p></li>
<li><p>
Set up, configure, and maintain desktops, laptops, mobile devices, and peripherals.</p></li>
<li><p>
Install and update software applications.</p></li>
</ul>
<h3 class="jobSectionHeader"><b>System &amp; Network Administration</b></h3>
<ul>
<li><p>Assist with user account creation, password resets, and permissions management.</p></li>
<li><p>
Support basic network troubleshooting (Wi-Fi issues, printer connectivity, VPN access).</p></li>
<li><p>
Monitor system performance and report irregularities to senior IT staff.</p></li>
</ul>
<h3 class="jobSectionHeader"><b>IT Operations &amp; Maintenance</b></h3>
<ul>
<li><p>Maintain inventory of IT equipment and accessories.</p></li>
<li><p>
Set up and support conference room technology (projectors, video conferencing tools).</p></li>
<li><p>
Perform routine maintenance, updates, and patching for devices.</p></li>
<li><p>
Assist in onboarding/offboarding processes from an IT standpoint.</p></li>
</ul>
<h3 class="jobSectionHeader"><b>Cybersecurity Support</b></h3>
<ul>
<li><p>Ensure compliance with company security policies and best practices.</p></li>
<li><p>
Support antivirus, endpoint protection, and security update processes.</p></li>
<li><p>
Help identify and escalate potential security threats.</p></li>
</ul>
<h3 class="jobSectionHeader"><b>Documentation &amp; Reporting</b></h3>
<ul><li><p>
Maintain documentation for IT procedures, troubleshooting steps, and asset lists.</p></li></ul>
<p><b>
Qualifications</b>:</p>
<ul>
<li><p>2 to 4 years of hands-on experience in IT support or a similar technical role.</p></li>
<li><p>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</p></li>
<li><p>
Any relevant IT certification (e.g., CompTIA A+, Network+, Microsoft, or equivalent).</p></li>
<li><p>
Proficiency in Windows operating systems, computer hardware troubleshooting, and basic networking.</p></li>
<li><p>
Experience with user account management, software installation, system maintenance, and resolving hardware/software issues; basic understanding of cybersecurity practices.</p></li>
<li><p>
Strong verbal and written communication skills in English.</p></li>
<li><p>
Must be authorized to work in the United States.</p></li>
</ul>
<p><b>Benefits:</b></p>
<ul>
<li><p>Dental</p></li>
<li><p>
Vision</p></li>
<li><p>
Medical</p></li>
<li><p>
401(k) plan</p></li>
<li><p>
Paid Leave</p></li></ul></div>

Network Support Technician

Oaktree Capital Management

<div><div>Our Company<br>
<br>
Oaktree is a leader among global investment managers specializing in alternative investments, with about $200 billion in assets under management. The firm emphasizes an opportunistic, value-oriented and risk-controlled approach to investments in credit, private equity, real assets and listed equities. The firm has over 1200 employees and offices in 24 cities worldwide.<br>
<br>
Our investment philosophy consists of six enduring tenets: risk control, consistency, market inefficiency, specialization, de-emphasis of macro-forecasting and disavowal of market timing. These tenets are central to our opportunistic and value-oriented approach.<br>
<br>
Our mission is to deliver superior investment results with risk under control and to conduct business with the highest integrity. Sustainability considerations are a critical component of achieving this mission. As long-term investors, we recognize that accounting for sustainability considerations throughout the investment lifecycle can help us avoid undue risk and better identify attractive opportunities. These efforts are part of our long-standing commitment to excellence in bottom-up investment analysis<br>
<br>
We are committed to cultivating an environment that is collaborative, curious, inclusive and honors diversity of thought. Providing training and career development opportunities and emphasizing strong support for our local communities through philanthropic initiatives are essential to our culture.<br>
<br>
For more information including Oaktree&rsquo;s approach to sustainability, please visit our Responsibility site.</div><div><div>
Scope and Responsibilities</div></div><ul><li>
Field incoming IT requests from end users via both telephone and Service Desk in a courteous manner.</li><li>
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.</li><li>
Build rapport and elicit problem details from help desk customers.</li><li>
Prioritize and schedule problems. Escalate problems (when required) to then appropriately experienced technician.</li><li>
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.</li><li>
Apply diagnostic utilities to aid in troubleshooting.</li><li>
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.</li><li>
Identify and learn appropriate software and hardware used and supported by the organization.</li><li>
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.</li><li>
Test fixes to ensure problem has been adequately resolved.</li><li>
Perform post-resolution follow-ups to help requests.</li><li>
Develop knowledge base articles for end users.</li><li>
Perform related duties consistent with the scope and intent of the position.</li></ul><div></div><div><div>
Experience required</div></div><ul><li>
At least 5+ years of experience in an IT Support Role</li><li>
Office 365 &ndash; Outlook Client &amp; OWA</li><li>
Knowledge of computer hardware.</li><li>
Experience with desktop operating systems.</li><li>
Extensive application support experience.</li><li>
Working knowledge of a range of diagnostic utilities.</li><li>
Good understanding of the organization's goals and objectives.</li><li>
Exceptional written and oral communication skills.</li><li>
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.</li></ul><div></div><div><div>
Personal attributes</div></div><ul><li>
Strong attention to detail</li><li>
Candidate must be able to communicate well verbally and in writing. Must have proficiency in English.</li><li>
Be able to handle work pressure and have calm composure.</li><li>
Strong organizational skills, possessing the ability to meet deadlines, prioritize effectively and work independently within guidelines.</li><li>
Team player with strong integrity and professionalism who can work well with others in the group.</li><li>
Self-starter with a proven ability to take initiative and strong problem-solving skills.</li></ul><div></div><div>
Education</div><ul><li>
University degree and/or Microsoft Certifications</li></ul><div></div><div>
Equal Opportunity Employment Policy</div><div></div><div>
Oaktree is committed to diversity and to equal opportunity employment. Oaktree does not make employment decisions on the basis of race, creed, color, ethnicity, national origin, citizenship, religion, sex, sexual orientation, gender identity, gender expression, age, past or present physical or mental disability, HIV status, medical condition as defined by state law (genetic characteristics or cancer), pregnancy, childbirth and related medical conditions, veteran status, military service, marital status, familial status, genetic information, domestic violence victim status or any other classification protected by applicable federal, state and local laws and ordinances. This policy applies to hiring, placement, internal promotions, training, opportunities for advancement, recruitment advertising, transfers, demotions, layoffs, terminations, recruitment advertising, rates of pay and other forms of compensation and all other terms, conditions and privileges of employment. This policy applies to all Oaktree applicants, employees, clients, and contractors. Staff members wishing to report violations or suspected violations of this policy should contact the head of their department or Human Resources.</div><div></div><div>
For positions based in Los Angeles</div><div></div><div>
For those applying for a position in the city of Los Angeles, the firm will consider for employment qualified applicants with a criminal history in a manner consistent with applicable federal, state and local law.</div></div>

associate

Klystron Global LLC

<p><b>Job Summary</b></p><p>Application Support Engineer responsibilities include resolving Hardware issues, Application issues, network issues, configuring systems and using remote connections to provide immediate support. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you&rsquo;re naturally a helper, enjoy assisting people with computer issues and can explain technical details simply, we&rsquo;d like to meet you. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.</p><p><b>Job Responsibilities</b></p><ul><li>Research and identify solutions to software and hardware issues</li></ul><ul><li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li></ul><ul><li>Ask customers targeted questions to quickly understand the root of the problem</li></ul><ul><li>Track computer system issues through to resolution, within agreed time limits</li></ul><ul><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue</li></ul><ul><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li></ul><ul><li>Provide prompt and accurate feedback to customers</li></ul><ul><li>Refer to internal database or external resources to provide accurate tech solutions</li></ul><ul><li>Ensure all issues are properly logged</li></ul><ul><li>Priorities and manage several open issues at one time</li></ul><ul><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting</li></ul><ul><li>Prepare accurate and timely reports</li></ul><ul><li>Document technical knowledge in the form of notes and manuals</li></ul><ul><li>Maintain jovial relationships with clients</li></ul><p><b>Job Requirements</b></p><ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li></ul><ul><li>Hands-on experience with Windows/Linux/Mac OS environments</li></ul><ul><li>Hands on experience in supporting ATM or Kiosks</li></ul><ul><li>Hands on experience in supporting applications</li></ul><ul><li>Good understanding of SQL</li></ul><ul><li>Good understanding of computer systems, mobile devices and other tech products</li></ul><ul><li>Ability to diagnose and troubleshoot basic technical issues</li></ul><ul><li>Familiarity with remote desktop applications and help desk software (eg. Zendesk)</li></ul><ul><li>Excellent problem-solving and communication skills</li></ul><ul><li>Ability to provide step-by-step technical help, both written and verbal</li></ul><ul><li>BS degree in Information Technology, Computer Science or relevant field</li></ul><ul><li>Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus</li></ul><ul><li>Good command of English.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: RO300.000 - RO500.000 per month</p><p>Application Question(s):</p><ul><li>Do you have Oman Driving License?</li></ul>

Application Support Engineer

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