help desk technician

Comptech Computer Technologies

<p></p><div><div><div><h3 class="jobSectionHeader"><b>WELCOME TO COMPTECH</b></h3>
<p>
Good people. Dedicated People. Hard-working people.</p>
<p></p>
<p>CompTech is a service-oriented program management and technical company working to build lasting relationships with small and large companies, municipalities, and Government agencies. Headquartered in Dayton, OH, our clients nationwide are provided with services in client-focused practice areas resulting in solutions to organizational challenges.</p></div><p></p><div><br>
</div>
</div><p></p><h1 class="jobSectionHeader"><b>Job Description</b></h1>
<p>
Job Title: Help Desk Technician<br>
Location: San Francisco, CA (on-site)
<br>
Supporting: The Environmental Protection Agency (EPA) **Public Trust Clearance**</p>
<p><b>
Overview</b></p>
<p>
CompTech is seeking a qualified Help Desk Technician to support our customer, the Environmental Protection Agency (EPA). The ideal candidate will deliver front-line technical support by diagnosing and resolving issues related to computers, applications, systems, devices, access, and hardware. This role manages technical problems of moderate complexity and responds quickly to support requests submitted by phone, email, or online ticketing systems. The technician will also document, track, and monitor all incidents using established tools to ensure accurate reporting and timely resolution. Additionally, this position works closely with cross-functional teams to address user needs and maintain a smooth, reliable support experience.</p>
<p><b>
Scope of Work</b></p>
<p><b>
Key responsibilities include:</b></p>
<ul>
<li>Strong decision making, problem solving, critical thinking, and analytical skills</li>
<li>Strong organizational skills with emphasis on detail and follow-up</li>
<li>Ability to troubleshoot technology problems</li>
<li>Ability to troubleshoot connectivity issues</li>
<li>Must be able to exercise patience and professionalism during stressful situations</li></ul><br>
<p></p>
<p><b>
Knowledge, Skills, and Certification Requirements:</b></p>
<p>
2 years of experience in a customer service support role</p>
<p>
1 year of experience in help desk role</p>
<p><b>
Security Clearance Requirements:</b></p>
<ul>
<li>Public Trust</li>
</ul>
<p><b>Salary:</b></p>
<ul>
<li>$65k + benefits</li>
</ul><div><p><b>
Equal Employment Opportunity</b><br>
CompTech is committed to building a diverse and inclusive environment in which we recognize and value each other's differences as well as fostering a culture that promotes its core values: Commitment, Innovation, and Customer Satisfaction. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a protected veteran. If you require assistance or an accommodation due to a disability, please call Human Resources at (937) 228-2667 or email stefanie.wallace@comptech.com. A CompTech associate will respond to your message as soon as reasonably possible.</p></div></div>

Help Desk Technician

Egypt Education Platform

<div><p>Egypt Education Platform is excited to announce a vacancy for an <b>ICT Help Desk - Fresh Graduate</b> to join our technology team at Madinaty Integrated Language School. This is a fantastic opportunity for a recent graduate eager to start their career in Information and Communication Technology within an educational environment.</p><p><b>
Key Responsibilities:</b></p><ul>
<li>
Provide first-line technical support to staff and students for IT-related issues, including hardware, software, and network problems.</li>
<li>Assist in troubleshooting and resolving technical issues via phone, email, or in-person, ensuring a high level of customer service.</li>
<li>Maintain accurate records of support requests and resolutions in the help desk system.</li>
<li>Install, configure, and maintain computer systems, printers, and other IT equipment.</li>
<li>Support the implementation of new technologies and assist in training users on how to utilize them effectively.</li>
<li>Monitor and maintain the IT inventory and report on equipment needs as necessary.</li>
<li>Collaborate with other ICT team members to improve the overall ICT infrastructure and service delivery.</li>
</ul><p><b>
Requirements</b></p><ul>
<li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li>
<li>Strong interest in technology and eagerness to learn about ICT systems and support.</li>
<li>Excellent problem-solving skills and ability to work under pressure.</li>
<li>Good communication skills in both Arabic and English.</li>
<li>Familiarity with common operating systems, software applications, and hardware components.</li>
<li>Ability to work collaboratively within a team and support a diverse range of users.</li>
<li>A positive attitude and a willingness to take on new challenges.</li>
<li>Residence in Obour, Nasr City, or El-Shorouk City is preferred</li>
</ul><p>
The ideal candidate will be proactive, well-organized, and passionate about providing support to enhance the technological experience within our educational institution.</p><p><b>
Safeguarding Statement:</b> The safety and welfare of our students are paramount. All appointments are subject to thorough background checks and reference verification.</p><p><b>
Benefits</b></p><p>
Tuition Discount for Dependents</p><p>
Medical Insurance for Self
</p><p>Social Insurance
</p><p>Transportation upon availability</p></div>

ICT Help Desk - Fresh Graduate

<div><p>EEP - Prime National Schools is seeking a knowledgeable and proactive <b>IT Help Desk</b> to join our technical support team. This role is essential in ensuring that our staff and students receive the highest level of IT support, contributing to a seamless educational experience.</p><p><b>
Key Responsibilities:</b></p><ul>
<li>
Provide day-to-day technical support to all employees and students regarding hardware, software, and network issues.</li>
<li>Manage incidents and service requests in the help desk ticketing system, ensuring timely resolution and excellent customer service.</li>
<li>Assist with the installation, configuration, and maintenance of IT equipment, including computers, printers, and network devices.</li>
<li>Troubleshoot problems over the phone, via remote support tools, and in person.</li>
<li>Document and maintain accurate records of issues, solutions, and upgrades in the help desk system.</li>
<li>Participate in the onboarding of new staff and students by providing training on IT tools and systems.</li>
<li>Collaborate with the IT team to identify and implement improvements in technology and processes.</li>
<li>Monitor and report on IT inventory and recommend necessary equipment purchases or upgrades.</li>
</ul><p><b>
Requirements</b></p><ul>
<li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>Proven experience in an IT Help Desk or support role is preferred.</li>
<li>Strong understanding of computer systems, mobile devices, and other tech products.</li>
<li>Excellent troubleshooting skills and the ability to work under pressure to meet deadlines.</li>
<li>Exceptional communication skills in both Arabic and English; ability to convey technical information to non-technical users.</li>
<li>Strong customer service orientation with a desire to help others.</li>
<li>Ability to work independently and collaboratively in a fast-paced environment.</li>
<li>Willingness to learn and adapt to new technologies and processes.</li>
</ul><p><b>
Safeguarding Statement:</b> The safety and welfare of our students are paramount. All appointments are subject to thorough background checks and reference verification.</p><p><b>
Benefits</b></p><ul>
<li>
High table of Medical Coverage within Egyptian Network.</li>
<li>Transportation Provided &ldquo;School Bus&rdquo;</li>
<li>Tuition Discount 20%.</li>
<li>Great and encouraging work environment.</li>
<li>Monthly Rewarding System.</li>
<li>Yearly Increase up to 20% &ldquo;based on achieving KPIs&rdquo;</li>
<li>Regular Workshops &amp; Professional development.</li></ul></div>

IT Help Desk

Qatar Multitech Trading and Contracting W.L.L 

<p>To monitor, maintain, and support the telecom network infrastructure and services, ensuring maximum uptime, quick resolution of incidents, and proactive issue management. This role acts as the first point of contact for telecom-related issues, providing troubleshooting, escalation, and coordination with field teams and vendors.</p><p><b>Key Responsibilities</b></p><ul><li>Monitor network operations, alarms, and system performance on a 24x7 basis.</li><li>Provide first-level support and troubleshooting for telecom and IT-related incidents.</li><li>Respond to service requests, incidents, and maintenance activities via ticketing systems, phone, or email.</li><li>Escalate issues to higher-level engineers or vendors when necessary, ensuring timely resolution.</li><li>Perform routine checks, preventive maintenance, and health monitoring of telecom systems.</li><li>Maintain accurate incident logs, reports, and documentation of technical issues and resolutions.</li><li>Coordinate with field technicians and vendors for on-site support and repairs.</li><li>Follow standard operating procedures (SOPs) and service-level agreements (SLAs).</li><li>Support planned maintenance, upgrades, and testing activities.</li><li>Ensure compliance with safety, security, and company policies.</li></ul><p><b>Qualifications &amp; Skills</b></p><ul><li>Bachelor&rsquo;s degree or diploma in Telecommunications, Computer Science, IT, or related field.</li><li>1&ndash;3 years of experience in NOC, help desk, or telecom/IT support (freshers with technical knowledge may be considered).</li><li>Knowledge of telecom systems, IP networks, switches, routers, and monitoring tools.</li><li>Familiarity with ticketing/help desk software and escalation processes.</li><li>Strong problem-solving and analytical skills.</li><li>Ability to work under pressure in a 24/7 environment (shift work required).</li><li>Good communication and interpersonal skills.</li></ul><p>Job Type: Full-time</p><p>Pay: From QAR2,000.00 per month</p>

Telecom Help Desk Agent

Valor Technologies

<p>Service Desk Technician I</p><p>Location: Menomonee Falls, WI | onsite</p><p>Department: Service Delivery</p><p>Reports to: Service Delivery Manager</p><p>Status: full-time, exempt or non-exempt (dependent on availability)</p><p>About Us:</p><p>ValorTech is a veteran-owned Managed Security Services Provider (MSSP) founded in 2017. We deliver enterprise-grade cybersecurity and managed IT solutions to organizations across Wisconsin and the greater Midwest. As a SOC 2 Type II compliance provider, we are committed to the highest standards of security, reliability and data protection.</p><p>Our veteran roots shape our culture of discipline, integrity and mission focus&mdash;values that carry through in how we protect and support our clients. We take pride in not only safeguarding organizations against evolving cyber threats, but also in building long-term partnerships that help them grow securely and confidently.</p><p>A four-time consecutive winner of Milwaukee Business Journal&rsquo;s Best Places to Work, we foster a team-first environment where innovation, professional growth and client success thrive. This balance of technical excellence and people-first values makes us a trusted partner for businesses looking to strengthen their security posture while working with a team that truly cares.</p><p>About the Role:</p><p>The Service Desk Technician I is an entry-level position responsible for handling first-level support of service requests in a professional and timely manner. This relates to all technology, including workstations, servers, printers, networks, and vendor-specific hardware and software.</p><p>What You&rsquo;ll Do:</p><p>&middot; Provide support relating to technical issues involving Valor Technologies&rsquo; and client&rsquo;s core business applications and operating systems</p><p>&middot; Basic technical support for network components: WAN and LAN connectivity, home internet firewalls and security profile maintenance</p><p>&middot; Basic implementation and support for VPN, remote access applications, etc.</p><p>&middot; Monitor the remote monitoring and management system alerts and notifications, and respond accordingly via service tickets</p><p>&middot; Maintain client system documentation</p><p>&middot; Communicate with clients as required, keeping them informed of incident progress, impending changes and agreed upon outages</p><p>&middot; Maintain a high level of customer service, perception, and satisfaction</p><p>&middot; Consistently exhibit a sense of urgency with regards to customer requests</p><p>&middot; Work in a team and communicate effectively</p><p>&middot; Work with the Service Desk Manager to ensure requests are routed to the proper resource to be resolved quickly and efficiently</p><p>&middot; Escalate service requests that require additional expertise to higher-level service desk support</p><p>&middot; Responsible for entering time and expenses in Valor Technologies&rsquo; PSA system as they occur</p><p>&middot; Understand business processes and complete work following company guidelines</p><p>&middot; Enter all work as service tickets in Valor Technologies&rsquo; ticketing system</p><p>&middot; Identify client and service delivery areas of improvement</p><p>&middot; Assist in client solution and service delivery team deployments</p><p>&middot; Other tasks as assigned</p><p>&middot; Participate in an on-call rotation</p><p>Qualifications:</p><p>&middot; High school diploma</p><p>&middot; One (1) year of IT or related experience, or actively pursuing an associate&rsquo;s or bachelor&rsquo;s degree in a related field</p><p>&middot; Computer or network security certifications/courses taken into consideration</p><p>Preferred Skills:</p><p>&middot; Experience with PSA software</p><p>&middot; Competent understanding of current Windows and Mac workstation operating systems, business applications, and accessories</p><p>&middot; Competent understanding of current Android and Apple mobile operating systems and basic troubleshooting</p><p>&middot; Demonstrated technical problem-solving skills</p><p>&middot; Ability to multitask and adapt to changes quickly</p><p>&middot; Ability to match resources to technical issues appropriately</p><p>&middot; Service awareness of the organization&rsquo;s key services for which support is being provided</p><p>&middot; Understanding of IT support tools, techniques and how technology is used to provide services</p><p>&middot; Self-motivated with the ability to work in a fast-paced environment</p><p>&middot; Perceived capacity to exude personal credibility and professional integrity</p><p>&middot; Maintain a positive attitude in all situations</p><p>&middot; Ability to self-start, work independently and achieve a high standard to meet multiple deadlines</p><p>&middot; Explicitly proficient communicator</p><p>&middot; Work effectively with staff in a team-oriented environment</p><p>&middot; Adept in developing and maintaining strong relationships with management, staff, vendors, and clients</p><p>&middot; Exhibit a high degree of professionalism, balanced business judgment, tact, and diplomacy</p><p>&middot; Exhibit above average problem-solving skills, in both mundane and highly sensitive, albeit complex situations</p><p>What We Offer:</p><p>&middot; Health, dental and vision insurance</p><p>&middot; 401(k) with company match</p><p>&middot; Health Savings Account (HSA)</p><p>&middot; Company-sponsored training and certification courses</p><p>&middot; Paid time off for employees to volunteer at a nonprofit or community cause of their choice</p><p>Work Location: In person</p>

Service Desk Technician I

Oaktree Capital Management

<div><div>Our Company<br>
<br>
Oaktree is a leader among global investment managers specializing in alternative investments, with about $200 billion in assets under management. The firm emphasizes an opportunistic, value-oriented and risk-controlled approach to investments in credit, private equity, real assets and listed equities. The firm has over 1200 employees and offices in 24 cities worldwide.<br>
<br>
Our investment philosophy consists of six enduring tenets: risk control, consistency, market inefficiency, specialization, de-emphasis of macro-forecasting and disavowal of market timing. These tenets are central to our opportunistic and value-oriented approach.<br>
<br>
Our mission is to deliver superior investment results with risk under control and to conduct business with the highest integrity. Sustainability considerations are a critical component of achieving this mission. As long-term investors, we recognize that accounting for sustainability considerations throughout the investment lifecycle can help us avoid undue risk and better identify attractive opportunities. These efforts are part of our long-standing commitment to excellence in bottom-up investment analysis<br>
<br>
We are committed to cultivating an environment that is collaborative, curious, inclusive and honors diversity of thought. Providing training and career development opportunities and emphasizing strong support for our local communities through philanthropic initiatives are essential to our culture.<br>
<br>
For more information including Oaktree&rsquo;s approach to sustainability, please visit our Responsibility site.</div><div><div>
Scope and Responsibilities</div></div><ul><li>
Field incoming IT requests from end users via both telephone and Service Desk in a courteous manner.</li><li>
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.</li><li>
Build rapport and elicit problem details from help desk customers.</li><li>
Prioritize and schedule problems. Escalate problems (when required) to then appropriately experienced technician.</li><li>
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.</li><li>
Apply diagnostic utilities to aid in troubleshooting.</li><li>
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.</li><li>
Identify and learn appropriate software and hardware used and supported by the organization.</li><li>
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.</li><li>
Test fixes to ensure problem has been adequately resolved.</li><li>
Perform post-resolution follow-ups to help requests.</li><li>
Develop knowledge base articles for end users.</li><li>
Perform related duties consistent with the scope and intent of the position.</li></ul><div></div><div><div>
Experience required</div></div><ul><li>
At least 5+ years of experience in an IT Support Role</li><li>
Office 365 &ndash; Outlook Client &amp; OWA</li><li>
Knowledge of computer hardware.</li><li>
Experience with desktop operating systems.</li><li>
Extensive application support experience.</li><li>
Working knowledge of a range of diagnostic utilities.</li><li>
Good understanding of the organization's goals and objectives.</li><li>
Exceptional written and oral communication skills.</li><li>
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.</li></ul><div></div><div><div>
Personal attributes</div></div><ul><li>
Strong attention to detail</li><li>
Candidate must be able to communicate well verbally and in writing. Must have proficiency in English.</li><li>
Be able to handle work pressure and have calm composure.</li><li>
Strong organizational skills, possessing the ability to meet deadlines, prioritize effectively and work independently within guidelines.</li><li>
Team player with strong integrity and professionalism who can work well with others in the group.</li><li>
Self-starter with a proven ability to take initiative and strong problem-solving skills.</li></ul><div></div><div>
Education</div><ul><li>
University degree and/or Microsoft Certifications</li></ul><div></div><div>
Equal Opportunity Employment Policy</div><div></div><div>
Oaktree is committed to diversity and to equal opportunity employment. Oaktree does not make employment decisions on the basis of race, creed, color, ethnicity, national origin, citizenship, religion, sex, sexual orientation, gender identity, gender expression, age, past or present physical or mental disability, HIV status, medical condition as defined by state law (genetic characteristics or cancer), pregnancy, childbirth and related medical conditions, veteran status, military service, marital status, familial status, genetic information, domestic violence victim status or any other classification protected by applicable federal, state and local laws and ordinances. This policy applies to hiring, placement, internal promotions, training, opportunities for advancement, recruitment advertising, transfers, demotions, layoffs, terminations, recruitment advertising, rates of pay and other forms of compensation and all other terms, conditions and privileges of employment. This policy applies to all Oaktree applicants, employees, clients, and contractors. Staff members wishing to report violations or suspected violations of this policy should contact the head of their department or Human Resources.</div><div></div><div>
For positions based in Los Angeles</div><div></div><div>
For those applying for a position in the city of Los Angeles, the firm will consider for employment qualified applicants with a criminal history in a manner consistent with applicable federal, state and local law.</div></div>

Associate

Yama Engineering Systems

<p>Yama Engineering Systems is looking for a talented <b>IT Help Desk Engineer</b> to join our team!</p><p><b>Key Responsibilities:</b></p><ul><li>Provide technical support for all company hardware, software, and network systems.</li><li>Manage and maintain servers, user accounts, and company emails.</li><li>Troubleshoot system and network issues promptly to ensure smooth operations.</li><li>Handle software installation, updates, and license renewals.</li><li>Oversee and maintain the company&rsquo;s website and ensure it is up-to-date.</li><li>Ensure all IT assets are properly configured and secure.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>2&ndash;4 years of experience in IT support or a similar role.</li><li>Strong knowledge of Windows systems, networks, and hardware troubleshooting.</li><li>Experience in server management and website maintenance.</li><li>Excellent communication and problem-solving skills.</li><li>Fluent in English.</li></ul><p><b>Location:</b> Nasr City - Cairo</p><p>Job Type: Full-time</p><p>Pay: E&pound;10,000.00 - E&pound;15,000.00 per month</p>

IT Help Desk Engineer

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