help desk technician

Quil Ceda Village

<p></p><div><div><div><p>8802 27th Ave NE, Quil Ceda Village, WA 98271
<br>
Office: 360-716-5030 &bull; www.QuilCedaVillage.org<br>
<br>
</p><p>JOB TITLE: Help Desk Technician PAY RANGE: $25.61 - $38.41</p>
<p>DEPARTMENT: Tulalip Data Services<b>
</b></p><p>JOB DESCRIPTION: The Help Desk Technician will respond to telephone calls, emails and personnel requests for
<br>
technical support from clients and vendors and inputs those requests into the Help Desk Database. This position
<br>
also provides initial Level I problem resolution or coordinated dispatch, analysis, troubleshooting and problem
<br>
resolution for hardware/software, operating systems at the end-user location. This position also supports
<br>
telephony, broadband and wireless telecommunication support &amp; services contracted with Tulalip Tribes.</p>
<p>TO APPLY: Complete the web form application located on the Quil Ceda Village Self-Service portal:
<br>
https://quilcedavillagewa.munisselfservice.com/ess/EmploymentOpportunities. For more information or
<br>
questions, please visit http://quilcedavillage.org/Employment or call Quil Ceda Village Human Resources at
<br>
(360)-716-5030.</p>
<p><i>NOTE: The Tulalip Tribes publicly announces that Indian Preference in hiring applies to Tulalip job opportunities.
</i></p><p></p><p>EMPLOYEE CLASSIFICATION: Non-Exempt</p>
<p>EMPLOYEE REPORTS TO: IT Manager</p>
<p>EMPLOYEE SUPERVISES: N/A</p>
<p>EDUCATION:</p>
<ul><li>High School Diploma or GED equivalent required</li></ul>
<ul><li>Completion of Basic Computer Courses required (hardware and software classes)</li></ul>
<ul><li>Microsoft Certified Professional or A+ Certification</li></ul>
<p>SKILLS:</p>
<ul><li>Strong social skills, ability to verbally communicate effectively and professionally</li></ul>
<ul><li>Ability to interact with customers/end-users to explain hardware and software functionality</li></ul>
<ul><li>Must have strong customer services skills</li></ul>
<ul><li>Must have excellent verbal and written communication skills</li></ul>
<ul><li>Must have a working knowledge of Windows 7, 8 and 10 operating systems</li></ul>
<ul><li>Must have thorough knowledge of PC hardware and troubleshooting</li></ul>
<ul><li>Must be able to troubleshoot, identify, and replace failed computer components</li></ul>
<ul><li>Knowledge of Microsoft Active Directory administration</li></ul>
<ul><li>Knowledge of Microsoft Exchange administration</li></ul><p><br>
<br>
</p></div></div><div><div><ul><li>Knowledge of Computer Imaging techniques.</li></ul>
<ul><li>Knowledge of various Anti-Virus software such as Cylance</li></ul>
<ul><li>Knowledge of TCP/IP and related protocols</li></ul>
<ul><li>Knowledge of DNS, WINS, and DHCP</li></ul>
<ul><li>Ability to work independently with minimal direction</li></ul>
<p>EXPERIENCE:</p>
<ul><li>Minimum of one (1) year experience performing Computer Systems Support</li></ul>
<ul><li>Minimum of one (1) year experience providing telephone support Microsoft platforms</li></ul>
<ul><li>Experience working in a Help Desk environment applying customer service and receiving 50+ calls
</li></ul>and 30+ emails per day
<p>OTHER REQUIREMENTS:</p>
<ul><li>Knowledge of Microsoft Office Suite and other standard business applications</li></ul>
<ul><li>Knowledge of Mac OSX platforms</li></ul>
<ul><li>Knowledge of any Help Desk software such as Cherwell
</li><li>Familiarity with cellular phones, VoIP and POTs Telephony services, Blackberry and other mobile</li></ul>
<p>email devices</p>
<ul><li>Ability to determine severity of issues and coordinate support efforts with other technical teams</li></ul>
<ul><li>Must be able to work and maintain professionalism when dealing with upset customers/end-users
</li></ul>or staff
<ul><li>Must be willing to attend progressive job related training as necessary</li></ul>
<ul><li>Must be willing to off-shift work schedule to support staggered start times</li></ul>
<ul><li>Must be able to work evenings, weekends, and/or holidays as needed</li></ul>
<ul><li>Must have and maintain a valid state driver&rsquo;s license (documentation must be attached)</li></ul>
<ul><li>Must possess and maintain personal automobile insurance (documentation must be attached)</li></ul>
<ul><li>Use of personal vehicle may be required
</li><li>Must have a successful employment history with the Tulalip Tribes and/or other current and</li></ul>
<p>past employers</p>
<ul><li>Must be able to successfully past an initial and periodic background check with various local and
</li></ul>federal law enforcement agencies as a condition of/and continued employment
<p>PHYSICAL CHARACTERISTICS AND/OR PREREQUISITES:</p>
<ul><li>Manual and finger dexterity for the operation of a personal computer and routine paperwork</li></ul>
<ul><li>Stamina to sit for prolonged period of time</li></ul>
<ul><li>Tolerance to be exposed to a computer screen for prolonged period of time</li></ul>
<ul><li>Mobility to bend, stoop, and/or climb stair on an occasional basis</li></ul>
<ul><li>Strength to lift object weighing up to 20 lbs. frequently, and objects weighting up to 50lbs occasionally.</li></ul>
<p>SPECIFIC JOB PERFORMED:</p>
<ul><li>Performs tier I technical support for requests received by phone, email or other methods to restore
</li></ul>system functionality.<p><br>
<br>
</p></div></div><div><div><ul><li>Performs and/or coordinates advanced technical support efforts with appropriate TDS department(s) as a
</li></ul>liaison
<ul><li>Provide computer hardware and software training to peers, internal and external end-users</li></ul>
<ul><li>Troubleshoot, identify, repair and/or replace faulty computing system components</li></ul>
<ul><li>Troubleshoot computing system applications and software, identify and correct malfunctions and/or
</li></ul>other operational problems
<ul><li>Troubleshoot, repair, configure and install/image desktop computer systems and peripherals</li></ul>
<ul><li>Troubleshoot, repair, and configure wireless devices and mobile phones such as Blackberry, Google, and
</li></ul>Apple products
<ul><li>Manage customer experience and satisfaction through multiple tiers of the escalation process.</li></ul>
<ul><li>Manage problem resolution, document hardware and software issues, and make recommendations to
</li></ul>address recurring customer issues.
<ul><li>Perform remote desktop control of end-user computer for troubleshooting, configuration/change and
</li></ul>training purposes.
<ul><li>Analyze problem, research solutions then identify, test and implement solution.</li></ul>
<ul><li>Participates in continued education opportunities as necessary</li></ul>
<ul><li>Performs other related duties as deemed necessary or requested</li></ul>
<p></p><p>TERMS OF EMPLOYMENT:</p>
<p>This Regular Full-time position requires at least 40 hours per week or 2080 hours per year. Employees may be required to work after</p>
<p>hours on weekends, at special events, or on call. Upon completing the applicable probationary period, an employee may be eligible for</p>
<p>a pay increase, subject to budgetary restrictions. Employees will be required to work on-site, with no telecommuting. No provisions for</p>
<p>relocation will be provided.</p>
<p><b>Disclaimer:</b> The information provided in this description has been designed to indicate the general nature and level of work performed by
<br>
incumbents within this job. It is not intended to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications,
<br>
and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job
<br>
and to designate other functions as essential at any time. This job description is not an employment agreement or contract.</p></div></div></div><p></p>

Help Desk Technician

RedHelm

<div>
 <p>
  RedHelm is redefining what it means to be a technology partner. We deliver industry-leading offensive and defensive cybersecurity alongside full-stack IT services that are integrated by design &mdash; protecting, powering, and accelerating our clients&rsquo; success.
 </p>
 <p>
  Our teams operate at the intersection of security and technology, combining deep technical expertise with a holistic, client-centered approach. By aligning security strategy, infrastructure, and operational excellence, we help organizations stay resilient in an increasingly complex threat landscape.
 </p>
 <p>
  At RedHelm, we are building an environment where innovation, accountability, and collaboration drive meaningful outcomes, both for our clients and for the professionals who support them.
 </p>
 <p>
  &nbsp;
 </p>
 About the Role
 <p>
  We are seeking a Help Desk Technician to join our team! This is an entry-level position within our Business Process Outsourcing (BPO) team, designed to help you build a strong foundation in IT support. In this role, you&rsquo;ll gain hands-on experience with various systems, processes, and technologies while learning what it takes to become a true IT professional. You&rsquo;ll develop both your technical and professional skills as you grow your career in information technology.
 </p>
 <p>
  &nbsp;
 </p>
 Responsibilities and Duties
 <ul>
  <li>
   <p>
    Serve as the first point of contact for end users seeking technical support via phone, email, and chat. Issues will typically relate to systems, software, or hardware.
   </p>
  </li>
  <li>
   <p>
    Ask targeted questions to identify the problem, document details accurately, and create or update help desk tickets.
   </p>
  </li>
  <li>
   <p>
    Monitor and respond promptly to requests through the help desk ticketing system and escalate unresolved issues to the appropriate support level.
   </p>
  </li>
  <li>
   <p>
    Perform basic remote troubleshooting by guiding users through problem-solving steps.
   </p>
  </li>
  <li>
   <p>
    Identify and recommend process improvements to enhance efficiency and service quality.
   </p>
  </li>
  <li>
   <p>
    Deliver excellent customer service and maintain professional communication with end users.
   </p>
  </li>
  <li>
   <p>
    Maintain up-to-date knowledge of company procedures, products, and services.
   </p>
  </li>
  <li>
   <p>
    Meet or exceed departmental performance standards and KPIs.
   </p>
  </li>
  <li>
   <p>
    Work flexible schedules, including potential evenings, weekends, and holidays, as required to meet service standards.
   </p>
  </li>
  <li>
   <p>
    Collaborate effectively within a team environment while also working independently.
   </p>
  </li>
  <li>
   <p>
    Demonstrate reliability, accountability, and consistent attendance.
   </p>
  </li>
  <li>
   <p>
    Assess situations logically, resolve issues efficiently, and seek assistance when appropriate.
   </p>
  </li>
 </ul>
 &nbsp;Qualifications&nbsp;
 <ul>
  <li>
   <p>
    1+ years of experience in technical support, help desk, or contact center environments or equivalent education
   </p>
  </li>
  <li>
   <p>
    Experience or exposure to using a ticketing system (preferred).
   </p>
  </li>
  <li>
   <p>
    Basic knowledge of Windows 7&ndash;11 troubleshooting.
   </p>
  </li>
  <li>
   <p>
    General understanding of peripheral device and printer/scanner setup and troubleshooting.
   </p>
  </li>
  <li>
   <p>
    Familiarity Microsoft 365 and MS Office applications.
   </p>
  </li>
  <li>
   <p>
    Familiarity with VPN configuration and general network troubleshooting.
   </p>
  </li>
  <li>
   <p>
    Experience or exposure to providing remote support.
   </p>
  </li>
  <li>
   <p>
    Basic Active Directory knowledge (user management, password resets, etc.).
   </p>
  </li>
 </ul>
 <p>
 </p>
 &nbsp;
 <strong>
  Soft Skills
 </strong>
 <ul>
  <li>
   <p>
    Strong attention to detail and organizational skills.
   </p>
  </li>
  <li>
   <p>
    Excellent verbal and written communication abilities.
   </p>
  </li>
  <li>
   <p>
    Ability to apply established processes while adapting to procedural changes.
   </p>
  </li>
  <li>
   <p>
    Proven analytical and problem-solving skills.
   </p>
  </li>
  <li>
   <p>
    Strong interpersonal and customer service skills.
   </p>
  </li>
 </ul>
 <p>
 </p>
 &nbsp;
 <strong>
  Additional Details
 </strong>
 <ul>
  <li>
   <p>
    <strong>
     Location:
    </strong>
    Atlanta, GA (Remote)
   </p>
  </li>
  <li>
   <p>
    <strong>
     Department:
    </strong>
    Business Process Outsourcing (BPO)
   </p>
  </li>
  <li>
   <p>
    <strong>
     Reports To:
    </strong>
    Help Desk Manager
   </p>
  </li>
  <li>
   <p>
    <strong>
     Employment Type:
    </strong>
    Full-time, Non-exempt
   </p>
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <p>
  &nbsp;
 </p>
 <p>
 </p>
 <p>
  <strong>
   Information Security Commitment
  </strong>
 </p>
 <p>
  This role operates within a managed services environment and will have access to client systems, data, and infrastructure. All team members are expected to handle client and company information responsibly, follow established security and data privacy procedures, and support our commitment to maintaining the confidentiality, integrity, and availability of the systems we manage. Candidates should be comfortable working within a security-conscious culture where following documented processes and protecting client data are core expectations of the job.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   Equal Opportunity Employer
  </strong>
 </p>
 <p>
  RedHelm provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, RedHelm will provide reasonable accommodations for qualified individuals with disabilities.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   Please Note:
  </strong>
  &nbsp;
  <strong>
   RedHelm is currently unable to employ outside of the United States or support visa sponsorship for those living in the United States and working under an H1B visa.
  </strong>
 </p>
 <p>
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  &nbsp;
 </p>
 Why Join Us
 <p>
  This is an exciting time to join RedHelm as we continue to grow and innovate as a full-stack technology partner. Our integrated approach to offensive security, defensive operations, and IT services creates opportunities to work on complex challenges that directly impact the organizations we serve. As we expand our capabilities and footprint, our team members play a meaningful role in shaping what comes next.
 </p>
 <p>
  We are equally committed to investing in our people. We believe in a culture where we care about individuals not just for their professional ambitions, but for their personal goals as well. We recognize that work is part of a larger purpose in each person&rsquo;s life, and that philosophy drives how we support growth, flexibility, and long-term development across our organization.
 </p>
 <p>
  We offer a comprehensive and competitive benefits package designed to support both career progression and personal wellbeing, including medical, dental, and vision coverage, a 401(k) program, paid time off, floating holidays, and paid holidays. More importantly, we provide an environment where you can build meaningful expertise, contribute to forward-thinking solutions, and grow alongside a company that is actively shaping its future.
 </p>
 <p>
  &nbsp;
 </p>
</div>


Soltech IT Ltd

<p><b>Job Description</b></p><p>Experienced L1/L2 Helpdesk Technician</p><p>Full Time</p><p><b>Salary</b></p><p>Full Time - &pound;28,000 to &pound;30,000</p><p><b>Supplemental Pay</b></p><p>Additional Bonus &pound;1,200 pa</p><p>Regular Commission Schemes</p><p><b>Benefits</b></p><p>20 days annual leave, plus bank holidays (additional up to 10 days around Christmas / New Year)</p><p>Additional leave</p><p>Company events</p><p>Company pension</p><p>Employee discount</p><p>Free parking</p><p>On-site parking</p><p>Paid business mileage and expenses</p><p>Laptop and networking equipment</p><p><b>Overview</b></p><p>Soltech IT provides a comprehensive range of IT services and hands-on ICT/computing support to over 700 business and education (primary school) clients across the South West of England. We put the needs of our clients first, delivering reliable, responsive, and professional IT support across a wide range of technologies.</p><p>Soltech IT is a friendly and supportive place to work where people feel trusted and respected. We are proud of the diversity, flexibility, and breadth of skills and experience within our team.</p><p>We are looking to recruit an experienced <b>L1/L2 Helpdesk Engineer</b> to join our Service Desk team. The successful candidate will have proven experience working within an IT support environment, providing first and second-line technical support to business and/or education customers. You will be confident managing incidents and service requests from initial logging through to resolution, escalating to senior engineers where appropriate.</p><p>Individuals will be passionate about IT, self-motivated, and committed to delivering exceptional customer service. This role requires an excellent team player with strong communication and organisational skills, a professional and courteous manner, and the ability to explain technical issues clearly to customers of varying technical ability.</p><p>Candidates should be able to work independently, prioritise competing workloads, and demonstrate strong troubleshooting and problem-solving skills. A proactive approach to improving processes, identifying recurring issues, and contributing to the continual improvement of our service desk is essential.</p><p><b>Key Responsibilities</b></p><ul><li>Provide first and second-line remote IT support to business and education clients.</li><li>Troubleshoot hardware, software, networking, Microsoft 365, Windows, and cloud-based issues.</li><li>Manage incidents and service requests using the company helpdesk system.</li><li>Escalate complex technical issues to senior engineers where appropriate.</li><li>Maintain accurate documentation and update customer records.</li><li>Configure and deploy desktops, laptops, mobile devices, and peripheral equipment.</li><li>Support Microsoft 365, Active Directory, Azure AD/Entra ID, and standard business applications including SCCM.</li><li>Deliver excellent customer service while meeting service level agreements (SLAs).</li><li>Contribute to knowledge base articles and service improvements.</li></ul><p><b>Skills &amp; Experience</b></p><p>Essential:</p><ul><li>Previous experience in an L1/L2 Helpdesk or IT Support role.</li><li>Strong knowledge of Windows 10/11 and Microsoft 365.</li><li>Experience supporting Active Directory and user account administration.</li><li>Good understanding of TCP/IP, DNS, DHCP, Wi-Fi, and general networking.</li><li>Excellent troubleshooting and diagnostic skills.</li><li>Strong communication and customer service skills.</li><li>Ability to prioritise workloads and work effectively under pressure.</li><li>Full UK driving licence.</li></ul><p>Desirable:</p><ul><li>Experience with Microsoft Intune, Azure/Entra ID, or SharePoint.</li><li>Experience supporting schools or managed service (MSP) environments.</li><li>Knowledge of Windows Server technologies.</li><li>Relevant IT qualifications (CompTIA, Microsoft, ITIL or equivalent).</li></ul><p>In return, we offer career progression, ongoing technical training, and a full-time salary of <b>&pound;28,000 to &pound;30,000</b>, depending on experience.</p><p>Benefits include a company pension, bonus and commission schemes, free on-site parking, a company laptop or MacBook, <b>20 days annual leave plus bank holidays</b>, and additional leave over the Christmas and New Year period.</p><p>In addition, all authorised business mileage and expenses will be paid by the company.</p><p>Job Types: Full-time, Apprenticeship</p><p>Pay: &pound;28,000.00-&pound;30,000.00 per year</p><p>Benefits:</p><ul><li>Additional leave</li><li>Company events</li><li>Company pension</li><li>Employee discount</li><li>Free parking</li><li>On-site parking</li></ul><p>Work Location: In person</p>

Help Desk Technician L1/L2

Red River

<div><div><p>Red River Managed Services seeks selfless, humble, and team-oriented people that are always willing to support the success of their colleagues over their own. We enjoy working with people that can make wise decisions relying on data, experience, and collaboration. We seek individuals who are open to giving and receiving feedback through a willingness to share learnings.</p><p></p><p>
At Red River, we provide a welcoming and positive workplace where everyone feels valued and able to do their best work, fostering a one-team mentality. We want people that embrace new ideas and are passionate about innovation and brainstorming better solutions. This, in turn, fosters a means to overcome self-doubt and respectfully challenge the status quo while pursuing a career of providing exceptional client service.</p><p></p><p>
Red River breeds curiosity by providing a work environment that values listening with intent, an eagerness to learn, and respects others&rsquo; ideas while remaining humble about their own knowledge gaps. This translates into a client-centric culture that anticipates needs with an urgency to resolve issues and builds long-term client relationships.</p><p></p><p>
To be part of our company, you must be capable of thriving in change with a passion for being challenged. Here are the characteristics of the perfect candidate for this role. If you are selected for interview within Red River, we ask that you come prepared to discuss how you embrace and reflect the following requirements:</p><ul><li><b>
Selflessness</b> &mdash; You are humble when searching for the best ideas; you seek what&rsquo;s best for Red River; you discern how your actions could affect others; you seek to make those around you successful.</li></ul><p></p><ul><li><b>
Judgment</b> &mdash; You do not make short term fixes that jeopardize long term solutions; you make wise decisions despite ambiguity relying on training, experience, and collaboration with others; you rely on data to inform your intuition and decisions.</li></ul><p></p><ul><li><b><br>
Candor</b> &mdash; You willingly receive and give feedback; you are open about what&rsquo;s working and what needs to improve; you admit mistakes openly and share learnings widely.</li></ul><p></p><ul><li><b><br>
Creativity</b> &mdash; You welcome new ideas; you are passionate and persistent in pursuit of better ways to do things and more innovative solutions; you value &ldquo;brainstorming&rdquo; as an expression.</li></ul><p></p><ul><li><b><br>
Courage</b> &mdash; You overcome self-doubt and/or fear to always search for the truth; you are willing to risk personal failure to help, or challenge the status quo, in the pursuit of excellence.</li></ul><p></p><ul><li><b><br>
Inclusion</b> &mdash; You bring an attitude of &ldquo;positive intent&rdquo; and welcoming nature to all interactions with others; you work to ensure everyone around you is welcomed and positioned to do their best work; you view every Red River colleague as a member of one team.</li></ul><p></p><ul><li><b><br>
Curiosity</b> &mdash; You listen intently and with a purpose to understand; you learn rapidly and eagerly; you are as interested in other people&rsquo;s ideas as your own; you&rsquo;re humble about what you don&rsquo;t yet know.</li></ul><p></p><ul><li><b><br>
Empathy</b><b> </b><b>&mdash;</b><b> </b>You take the time to understand the client&rsquo;s issue and perspective; you anticipate client needs, you address client needs effectively, you make them feel valued and understood; you work to foster loyalty and a long-term relationship.</li></ul><p></p><ul><li><b><br>
Resilience</b> &mdash; You thrive in rapidly changing circumstances; you adapt easily to change; you can make fact-based decisions; you know when to include or escalate to others; you embrace a hard challenge.</li></ul><p></p><p>
We are looking for a Tier 1 Technician to join our growing team! The Tier 1 Technician is primarily responsible for handling technical support requests directly from customers and escalating to Tier 2 members as needed. Our technicians are responsible for maintaining user uptime and improving their computing experiences through problem identification and resolution activities, as well as growing and developing the organization&rsquo;s perception with existing customers through exceptional customer service.</p><p></p><p>
This position will be supporting the Mon-Fri 6AM-230PM shift.</p><p></p><p><b>
Primary Position Tasks:</b></p><ul><li>
Accept customer calls/alerts and escalate to Tier 2 team members as needed within specified timeframes.</li><li>
Act as the point of contact for customer incidents reported via multiple channels including phone, chat, email, and web portal ensuring all processes and agreed upon standards are followed.</li><li>
Follow troubleshooting using Standards Operating Procedures (SOPs) and Knowledge Base Articles (KBAs).</li><li>
Notify and escalate potential areas for improvement in SOPs to Tier 2 or leadership.</li><li>
Ensure log entries to the ticketing system are accurate, concise, and timely to meet the SLAs (service-level agreement).</li><li>
Maintain case ownership and keep customers informed of progress on their issues by contacting them periodically with updates.</li><li>
Email Administration with basic level of user management including configuring new accounts, password resets, and troubleshooting user login, profile and permission issues.</li><li>
Work independently with a focused direction while adding value and contributing to overall team performance.</li><li>
Other business duties as assigned.</li></ul><p></p><p><b><br>
Minimum </b><b>Education/Certification/Experience</b><b> Requirements:</b></p><ul><li>
Minimum 1-3 years of IT experience with IT administration and support experience with windows administration and management of Active Directory, DHCP, DNS, Group policy</li><li>
IT hardware/software knowledge with previous experience using Windows, MacOS, as well as mobile devices (iOS, Android)
</li><li>Previous Experience in a fast-paced consulting or MSP (Managed Service Provider) environment as plus</li></ul><p><b><br>
Preferred </b><b>Education/Certification/Experience:</b></p><ul><li>
Bachelor&rsquo;s degree desired, Information Technology, Engineering or other technical degree or equivalent experience</li><li>
Desired certifications: CompTIA A+, Network+, OR Microsoft MCSE certifications, MS Azure Administrator</li><li>
MS-900: Microsoft 365 Fundamentals</li><li>
MS-102: Microsoft 365 Administrator</li><li>
Previous Experience in a fast-paced consulting or MSP environment a plus</li></ul><p><b><br>
Knowledge, Skills, and Abilities:</b></p><ul><li>
Excellent customer service, phone skills, and written communication skills.</li><li>
Demonstrated ability to understand and prioritize customer needs.</li><li>
Proficiency in delivering exceptional customer service in a high-paced, SLA-driven setting.</li><li>
Utilize excellent customer service skills to exceed customers' expectations.</li><li>
Proficient communication abilities and the capacity to effectively convey technical information to non-technical customers.</li><li>
Strong ability to collaborate with team members and departments to share knowledge, address complex technical issues, and contribute to continuous improvement initiatives.</li><li>
Ability to be a self-starter and possess good time management skills.</li><li>
Ability to utilize SOPs and KBAs.</li><li>
Basic knowledge of backup solutions.</li><li>
Basic knowledge of remote management tools (Ex: TeamViewer, ScreenConnect, RDP).</li><li>
Basic knowledge of troubleshooting Remote Desktop Services and VPN.</li><li>
Basic knowledge of virtualization.</li></ul></div><p></p><p>
Basic Qualifications:</p><ul><li>
U.S. Citizenship Required</li></ul><p></p><p>
Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here. If you are ready to join a growing company, please submit your resume and cover letter (optional).</p><p></p><p><b>
EOE M/F/DISABLED/Vet</b></p><p>
Red River is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated.</p><p></p><p>
In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the American&rsquo;s with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact accommodation@redriver.com. PLEASE NOTE: This contact channel is reserved for use by individuals with disabilities who require special accommodations in order to submit an expression of interest in a position within Red River.</p><p></p><p><i>
Red River does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our </i><i>Applicant Tracking</i><i> System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.</i></p></div>

Help Desk Technician I - Mon-Fri (6AM-230PM)

General Dynamics Information Technology

<div></div><div><div><div>Clearance Level
<div>Top Secret/SCI</div>
</div><div></div><div>Category
<div>Technical Support Services</div>
</div><div></div><div>Location
<div>Colorado Springs, Colorado</div>
<i>(</i><i>Onsite Workplace</i><i>)</i>
</div><div>
</div></div><div><div>Key Skills For Success
</div><div><p>Communication</p>
</div><div><p>Customer Service</p>
</div><div><p>Troubleshooting</p>
</div></div><div></div><div><div><div><div><div><div>
</div></div></div><div><h5 class="jobSectionHeader"><b>REQ#:</b><b> </b><b>RQ223588</b></h5>
<h5 class="jobSectionHeader"><b>Public Trust:</b><b> </b><b>None</b></h5>
<h5 class="jobSectionHeader"><b>Requisition Type:</b><b> </b><b>Regular</b></h5>
<h5 class="jobSectionHeader"><b>Your Impact</b></h5>
<p>Own your opportunity to serve as a critical component of our nation&rsquo;s safety and security. Make an impact by using your expertise to protect our country from threats.</p>
<h2 class="jobSectionHeader"><b>Job Description</b></h2>
<div><div>Help Desk Technician
<br>
<br>
Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you&rsquo;ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
<br>
<br>
At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.
<br>
<br>
HOW A HELP DESK TECHNICIAN IV WILL MAKE AN IMPACT
<ul><li>Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
</li></ul><br>
WHAT YOU&rsquo;LL NEED TO SUCCEED:
<ul><li>Education: Associates of Arts/Associates of Science
</li><li>Required Experience: 5+ years of related experience</li></ul></div>
<p></p><p>Two certifications are required for the program:</p>
<p>1. Security+ CE or another 8570 Cert</p>
<p>2. PWS 9.1 cert</p><br>
<div><br>
GDIT IS YOUR PLACE:
<ul><li>401K with company match
</li><li>Comprehensive health and wellness packages
</li><li>Internal mobility team dedicated to helping you own your career
</li><li>Professional growth opportunities including paid education and certifications
</li><li>Cutting-edge technology you can learn from
</li></ul></div><p></p><p>#GDITCareers</p>
<p>#WeAreGDIT</p>
<p>#JET</p>
</div></div><div><div><div><h3 class="jobSectionHeader"><b>Work Requirements</b></h3>
</div></div><div></div><div><div>Years of Experience
<p>5 + years of related experience</p>
<ul><li>may vary based on technical training, certification(s), <b><i>or</i></b> degree</li></ul>
</div><div></div><div>Certification
<p>CompTIA - Security+ CE - CompTIA - CompTIA</p>
</div><div></div><div>Travel Required
<p>None</p>
</div><div></div><div>Citizenship
<p>U.S. Citizenship Required</p>
</div></div></div></div><div><h3 class="jobSectionHeader"><b>Salary and Benefit Information</b></h3>
<p>The likely hourly rate for this position is between $36.78 - $49.76. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
</p>
<h3 class="jobSectionHeader"><b>Our Identity Verification Process</b></h3>
<p>As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.</p>
<h3 class="jobSectionHeader"><b>About Our Work</b></h3>
<div></div><p>We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.</p>
<p>Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</p>
<p><i>Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</i></p></div></div></div></div>

Help Desk Tech - Day Shifts - TS/SCI W/Polygraph

Bluetower Technical

<p><b>Title:</b> IT Support Technician &mdash; Level 1 / Help Desk (Rochester, NY)</p><p><b>Location:</b> Rochester, NY (On-site, in-house)</p><p><b>Type:</b> Full-time</p><p><b>Pay:</b> $20&ndash;$24/hr (DOE)</p><p><b>About the job: </b>BlueTower Technical is hiring a Level 1 / Help Desk Technician to be the first point of contact for our clients &mdash; triaging tickets, resolving everyday issues, and escalating the complex ones. A great entry point into IT with real training and growth.</p><p><b>You&rsquo;ll:</b> answer phone/email/ticket requests &middot; troubleshoot hardware, software &amp; accounts &middot; reset passwords &amp; manage M365/AD users &middot; image &amp; prep workstations &middot; document and escalate.</p><p><b>You have:</b> 0&ndash;2 yrs IT/help desk experience or strong aptitude &middot; Windows + M365 familiarity &middot; great communication.</p><p><b>Bonus:</b> CompTIA A+, MSP/help desk experience.</p><p><b>Perks:</b> Health &amp; dental insurance &middot; 401(k) match &middot; PTO (2 wks min. vacation) + paid holidays &middot; flexible pay &amp; scheduling &middot; on-call/after-hours bonuses &middot; stocked break room &middot; the coolest tech around.</p><p>Pay: $20.00 - $24.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Health insurance</li><li>Paid time off</li></ul><p>Work Location: In person</p>

IT SUPPORT TECHNICIAN — LEVEL 1 / HELP DESK (In-House, Rochester NY)

Robert Quinn Ltd

<p><strong>Job Title: IT Help Desk / Service Desk Technician</strong><br /><br /><strong>Company: Robert Quinn Ltd</strong><br /><br /><strong>Employment Type: Full-Time</strong><br /><br /><strong>Salary: $68,000 - $78,000 per annum</strong><br /><br /><strong>Job Overview</strong><br /><br />Robert Quinn Ltd is one of Ireland's leading construction companies, with nearly 50 years of experience specialising in commercial, retail, healthcare, and educational projects. Renowned for our quality workmanship and timely project delivery, we are seeking a motivated and skilled <strong>IT Help Desk / Service Desk Technician</strong> to join our dedicated team. The successful candidate will be the first point of contact for all IT support queries, ensuring the seamless operation of our technology infrastructure, which is vital to the success of our diverse and high-value construction projects. This is an excellent opportunity to develop your IT career within a dynamic and respected industry leader.<br /><br /><strong>Responsibilities</strong><br /><br /> </p><ul><li>Serve as the first point of contact for employees seeking technical assistance via phone, email, or in person.</li><li>Diagnose and resolve hardware, software, and networking issues for desktops, laptops, mobile devices, and printers.</li><li>Log, prioritise, and manage all support requests in our help desk system, ensuring timely resolution and clear communication.</li><li>Install, configure, and maintain computer systems, applications, and peripherals in line with company standards.</li><li>Manage user accounts, permissions, and access rights within Active Directory and Microsoft 365.</li><li>Provide support for industry-specific software, including Building Information Modeling (BIM) and project management tools.</li><li>Escalate complex and unresolved issues to senior IT staff or third-party vendors.</li><li>Assist in creating and maintaining IT documentation, user guides, and knowledge base articles.</li><li>Contribute to IT projects, including system upgrades, new implementations, and office setups.</li></ul><p><strong>Qualifications</strong><br /><br /> </p><ul><li>Proven experience in an IT help desk, service desk, or technical support role.</li><li>Strong knowledge of Microsoft Windows operating systems, Microsoft 365, and standard office software.</li><li>Experience with Active Directory for user account management.</li><li>Excellent troubleshooting and problem-solving skills with a logical, methodical approach.</li><li>Exceptional communication and interpersonal skills, with a focus on providing outstanding customer service.</li><li>Ability to work effectively both independently and as part of a collaborative team.</li><li>A relevant IT qualification (e.g., CompTIA A+, Microsoft certification) would be advantageous.</li><li>Experience within the construction industry or with construction-related software is desirable but not essential.</li></ul><p><br /><strong>Benefits</strong><br /><br /> </p><ul><li>A competitive salary package.</li><li>Opportunity to work with a leading company on prestigious construction projects.</li><li>A supportive and professional work environment that encourages growth and development.</li><li>Opportunities for ongoing training and professional certification.</li><li>Company pension scheme.</li></ul><p> </p>

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Help Desk Technician I - Mon-Fri (6AM-230PM)

Help Desk Tech - Day Shifts - TS/SCI W/Polygraph

IT SUPPORT TECHNICIAN — LEVEL 1 / HELP DESK (In-House, Rochester NY)

IT Help Desk / Service Desk Technician