help desk technician

PaceMate™

<div>PaceMate&trade; Information Technology Help Desk Technician (full-time, remote) 
Primary Location: All U.S. Locations (remote) 
Why work at PaceMate? 
Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate is one of the nation&rsquo;s fastest-growing companies in cardiac rhythm management software and remote monitoring. Combining the most technologically advanced cloud-native software, research-grade data, and seamless integrations, PaceMateLIVE&trade;, the company&rsquo;s flagship remote monitoring software platform, is enabling many of the nation&rsquo;s most renowned electrophysiologists, device clinics, and healthcare systems to effectively manage their device patient populations. With PaceMate, healthcare organizations can experience comprehensive interoperability and secure data exchange&mdash;significantly improving patient outcomes, reimbursements, and productivity. 
 
JOIN OUR TEAM 
Joining the PaceMate&trade; Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies. 
 
We are currently seeking a Remote Information Technology Help Desk Technician who will be responsible for providing technical assistance and support to end-users with computer systems, hardware, or software issues. This role involves responding to queries, diagnosing, and troubleshooting technical problems, and guiding users through step-by-step solutions. The Helpdesk Technician ensures smooth operations by resolving issues, maintaining systems, and offering excellent customer service. 
 
PaceMate offers those employees working full-time a robust compensation and benefit package to include Health and Prescription coverage, Dental, Vision, Long-Term Disability, Short-Term Disability, AD&amp;D, Flexible Spending Account, Healthcare Savings Account, 401k Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage. 
 
ESSENTIAL FUNCTIONS &amp; RESPONSIBILITIES:<ul><li>
Monitor ticketing system, functioning as initial contact with customers. Providing technical support and troubleshooting assistance to end-users via phone, email, or other communications platforms.
</li><li>Diagnose and resolve software, hardware, and network-related issues promptly and effectively.
</li><li>Install, configure, and maintain computer systems, software, and peripheral devices.
</li><li>Escalate complex issues to appropriate IT support teams and follow up on problem resolution.
</li><li>Document, track, and monitor problems to ensure timely resolution and maintain accurate records of support requests and solutions.
</li><li>Assist in maintaining and updating technical documentation and knowledge base articles for user reference.
</li><li>Collaborate with IT team members to improve systems, procedures, and overall efficiency.
</li><li>Offer training and guidance to end-users on new technologies and applications</li></ul> 

QUALIFICATIONS:
 
An individual must be able to perform each Essential Function of the job satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions. Nothing within this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time. 
 
EDUCATION, TRAINING, AND EXPERIENCE:<ul><li>
Relevant certifications or a degree in Information Technology or a related field is advantageous
</li><li>Proven experience as a Helpdesk Technician or in a similar role.</li><li>
Proficiency in troubleshooting and resolving technical issues related to computer systems, software, and hardware.</li><li>
Strong knowledge of operating systems, network protocols, and software applications.</li><li>
Excellent communication skills and the ability to explain technical information in user-friendly language.</li><li>
Customer-oriented approach with a focus on providing high-quality service.</li><li>
Relevant certifications or a degree in Information Technology or a related field is advantageous</li></ul> 

Technology Stack Requirements:
 
Bold are required.<ul><li>
Windows 10/11</li><li>
Mac OS</li><li>
Office 365: Essential for a wide range of office-related tasks and collaboration.</li><li>
MS Azure: Microsoft's cloud service - vital for cloud-based solutions and infrastructure preferred.</li><li>
ESET A/V:Refers to ESET's antivirus software - crucial for system security and protection.</li><li>
Kaseya (VSA, BMS): Tools for remote monitoring and management, and business management preferred.</li><li>
Barracuda: Likely Barracuda's security and data protection solutions.</li><li>
ZScaller: Security as a service providing secure access to applications and services preferred.</li><li>
MS Intune: Used for device management in an enterprise environment, particularly formanaging mobile devices and applications preferred.</li><li>
Proficient with PowerShell</li></ul> 

Responsibilities and Work Environment:<ul><li>
Primary responsibility: Handling user requests coming through various channels.</li><li>
Possible project involvement: Assisting in assigned projects.</li><li>
Other tasks as assigned.</li><li>
Remote position: Requires a dedicated workspace with privacy and a quiet environment due to phone-based support.</li><li>
Reliable high-speed internet: A must for seamless remote work.</li><li>
Soft skills: Need for a pleasant demeanor, multitasking ability, and staying composed under
</li><li>pressure, as they will be the primary interface for the IT department.</li></ul> 
This job description emphasizes the need for a candidate with a diverse technical skill set, the ability to 
handle user issues, and a requirement for excellent communication and soft skills due to the remote 
nature of the role. It also hints at potential project involvement, which could offer a dynamic aspect to 
the role beyond day-to-day user support. 
 
Applicants should ensure they possess the required technical proficiencies and soft skills and are 
equipped to work effectively in a remote environment. 
 
An individual must be able to perform each Essential Function of the job satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions. Nothing within this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time. 
 
REQUIRED EQUIPMENT<ul><li>
Must have access to stable, reliable internet access.</li></ul> 
PHYSICAL REQUIREMENTS 
 While performing the duties of this job, the employee is consistently required to remain in a
 
stationary position, constantly operate a computer or other office equipment, and frequently.
 
communicate with customers and employees. Must be able to exchange accurate information,
 
with the ability to effectively utilize voice over internet protocol; and repetitive motions using.
 
fingers and forearms in data entry. 
 
REPORTING RELATIONSHIPS 
Supervised by: Cloud Architect/IT Manager 
Supervises: None 
Target Compensation Range: $50,000 - $70,000 depending on education, certifications, experience and skill set.
 
 
COMPANY DESCRIPTION 
PaceMate&reg; is a pioneering force in cardiac remote monitoring and data management. We&rsquo;re driven by a mission to modernize digital healthcare and envision a future of connected, personalized cardiac care. Since 2015, PaceMate has been simplifying and streamlining device clinic operations with one easy-to-use platform&mdash;PaceMateLIVE&reg;. As the industry&rsquo;s only comprehensive cardiac remote monitoring solution, PaceMateLIVE&reg; uniquely pairs device and EHR data and prioritizes patient care intelligently. Visit PaceMate.com to see how together&mdash;We never miss a beat.&reg; 
About PaceMate 
Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate&rsquo;s Auto-Triage&trade; prioritizes patients based on clinician-customized standards&mdash;not device alerts&mdash;resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate&rsquo;s software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.
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Information Technology Help Desk Technician

Quality Automation Systems

Small MSP with an easygoing culture that relies on collaboration and team work to resolve complex issues in a professional manner for a wide array of clients.Open door policy, with direct access to the president and other engineers all the time.The candidate must have excellent communication skills and display tenacity towards problem resolution. We recommend a strong and diverse technical background, a proven track record, and excellent customer service skills.<ul><li>Monitor Helpdesk system for inbound issues</li><li>Provide technical expertise in troubleshooting issues with a diverse client base.</li><li>Take ownership of client issues and assigned projects.</li><li>Go the extra mile to satisfy the client and ensure the success of your teammates.</li><li>Ensure all the necessary site documentation &amp; case tracking is completed.</li><li>Focus on root cause analysis as opposed to resolving an ongoing issue multiple times.</li><li>Escalate issues to more senior team members.</li><li>Provide oral and written communication updates and status reports to clients and project managers.</li></ul>Experience:<ul><li>Minimum of 1 year PC Desktop / Helpdesk Experience.</li><li>MSP experience a plus.</li><li>Windows Server, Active Directory Experience.</li></ul>Preferred Qualifications<ul><li>PC Setup and Troubleshooting</li><li>Microsoft 365 / Azure AD (Sharepoint/OneDrive)</li></ul>Work location<ul><li>In person with option to WFH periodically after 90 day probation period.</li></ul>Job Type: Full-timePay: From $50,000.00 per yearBenefits:<ul><li>401(k)</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

IT Help Desk Support Technician

Sameera Lands & Construction

RESPONSIBILITIES:<ul><li>Research and identify solutions to software and hardware issues</li></ul><ul><li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li></ul><ul><li>Properly escalate unresolved issues to appropriate internal teams</li></ul><ul><li>Provide prompt and accurate feedback</li></ul><ul><li>Ensure all issues are properly logged</li></ul><ul><li>Prioritize and manage several open issues at one time</li></ul><ul><li>Follow up with departments to ensure their IT systems are fully functional after troubleshooting</li></ul><ul><li>Prepare accurate and timely reports</li></ul><ul><li>Installing, maintaining, repairing, and replacing security cameras, computer networks, and other equipment used in video surveillance systems</li></ul><ul><li>Monitoring the operation of security equipment for malfunctions or other problems</li></ul><ul><li>Recording events on camera and storing footage in a digital format for later reference</li></ul><ul><li>Maintaining logs of security incidents and making sure they are reported to appropriate personnel</li></ul><ul><li>Installing and maintaining security equipment such as alarms or access control systems</li></ul><ul><li>Responding to security breaches or other emergencies such as fires or medical emergencies</li></ul><ul><li>Operating computer systems that monitor surveillance camera feeds for activity</li></ul>Qualifications and Education RequirementsDegree in Information Technology, Computer Science or relevant fieldAdditional certification in Hardware and Networking is a plusPreferred SkillsProven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar roleHands-on experience with Windows/Linux/Mac OS environmentsGood understanding of computer systems, mobile devices and other tech productsAbility to diagnose and troubleshoot basic technical issuesFamiliarity with remote desktop applications and help desk softwareAbility to provide step-by-step technical help, both written and verbalJob Type: Full-timePay: &#8377;30,000.00 - &#8377;40,000.00 per monthAbility to commute/relocate:<ul><li>Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>total work: 2 years (Preferred)</li></ul>Work Location: In person

IT Manager

DigiSay

<div>
 The Big Picture
 
 
 DigiSay Group is a media tech company that started in 2010 focusing initially on creator services including content management and distribution. Today DigiSay acts as a media group with subsidiaries providing end to end services around the content life-cycle from inception to monetization. DigiSay aims to focus on the media sector from a technology, production, and venture building perspective.
 
 
 Job Role
 
 
 The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Service Desk Support Technician is to provide first line support for all staff at the company. The Service Desk Support Technician is responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved. Service Desk staff work in a dynamic, fast-paced environment which provides services over the phone, through email, phone, in person and self-service.
 
 
 Main
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide first-line support to users in the operation and troubleshooting of hardware, including printers, scanners, laptops, and other external devices.
 </li>
 <li>
 Diagnose and resolve software and hardware incidents, including operating systems (Windows and macOS) and a wide range of software applications.
 </li>
 <li>
 Support IT suite operations by creating and maintaining instructional materials (printed and online) to help users become more self-sufficient and reduce support calls.
 </li>
 <li>
 Deliver inductions and basic training sessions on IT facilities and services for new staff or users as required.
 </li>
 <li>
 Conduct &ldquo;laptop clinics&rdquo; to assist staff with device setup, maintenance, and troubleshooting.
 </li>
 <li>
 Respond promptly to logged IT incidents, ensuring accurate documentation and timely updates to users.
 </li>
 <li>
 Take ownership of issues by performing problem analysis and implementing temporary or permanent fixes to restore service as quickly as possible.
 </li>
 <li>
 Escalate unresolved incidents to higher-level technical teams when necessary, while maintaining communication with the user until resolution.
 </li>
 <li>
 Assist in maintaining the IT asset inventory and ensuring compliance with IT policies and procedures.
 
 
 </li>
 </ul>
 
 Qualifications And Skills
 
 
 
 <ul>
 <li>
 Basic understanding of computer hardware, operating systems (Windows and macOS), and common office software (Microsoft 365, Google Workspace, etc.).
 </li>
 <li>
 Strong problem-solving and analytical skills.
 </li>
 <li>
 Excellent communication and interpersonal abilities.
 </li>
 <li>
 Customer-service oriented with attention to detail and patience when handling user issues.
 </li>
 <li>
 Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any field, preferably in Information Technology or related studies.
 </li>
 <li>
 1-3 years of Experience in relevant field.
 </li>
 <li>
 Very good self learning and problem solving skills.
 </li>
 <li>
 Excellent Knowledge of (Installing Hardware / Software, Troubleshoot).
 </li>
 </ul>
</div>

IT Help Desk

Pyramid

Overview We are seeking a dedicated and skilled Service Desk Technician to join our IT support team. The ideal candidate will be responsible for providing exceptional technical support to our users, ensuring that all IT-related issues are resolved efficiently and effectively. This role requires strong communication skills, a solid understanding of computer systems, and a commitment to delivering excellent customer service.Responsibilities<ul><li>Provide first-line technical support for hardware and software issues across various operating systems, including Microsoft Windows and macOS.</li><li>Troubleshoot and resolve desktop support issues, ensuring minimal disruption to users.</li><li>Manage user accounts and permissions using Active Directory.</li><li>Assist with VPN connectivity issues and firewall configurations.</li><li>Conduct software troubleshooting for applications within the Microsoft Office suite and other enterprise software.</li><li>Maintain accurate records of support requests in ticketing systems such as BMC Remedy, ServiceNow, or Jira.</li><li>Perform analysis of recurring issues to identify trends and recommend solutions.</li><li>Support network connectivity issues, including TCP/IP, DNS, LAN configurations, and computer networking tasks.</li><li>Collaborate with other IT teams to ensure seamless service delivery and escalate complex issues as needed.</li><li>Stay updated on the latest technology trends and best practices in IT support.</li></ul>Skills<ul><li>Proficient in desktop support with a strong understanding of Microsoft Windows Server environments.</li><li>Experience with technical support roles in an IT help desk setting.</li><li>Familiarity with SCCM for software deployment and management.</li><li>Knowledge of Linux operating systems is advantageous.</li><li>Strong analytical skills to diagnose problems effectively.</li><li>Excellent communication skills to interact with users at all levels of the organisation.</li><li>Ability to work collaboratively within a team while also being self-motivated.</li><li>Understanding of computer hardware components and troubleshooting techniques.</li><li>Experience with TCP protocols, VPN setups, firewalls, and general network configurations is preferred. Join our team as a Service Desk Technician where you will play a crucial role in maintaining our IT infrastructure while providing outstanding support to our users!</li></ul>Job Types: Full-time, Contract, Permanent, Temporary, Temp-to-hirePay: $18.00 - $21.00 per hourExpected hours: 40 per weekBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li></ul>Experience:<ul><li>Desktop support: 2 years (Preferred)</li><li>IT support: 2 years (Preferred)</li><li>Service Desk: 2 years (Preferred)</li></ul>Work Location: Hybrid remote in Warren, MI 48088

Service Desk Technician

Parsons

Role Summary The IT Support Technician Dubai, UAE will provide first-level IT support to end users across Parsons Corporation, handling troubleshooting, technical assistance, and issue resolution for hardware, software, and network-related problems. This role is designed for UAE Nationals looking to build their career in IT, with opportunities to gain practical experience and grow within a global engineering and technology-driven organization. Job Details Location: United Arab Emirates Location: Dubai Industry: Information Technology (IT) Function: Help Desk / Technical Support Gender: Any Candidate Nationality: UAE Nationals only Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Provide first-level IT technical support remotely via phone, email, or instant messaging * Troubleshoot and resolve common hardware, software, and peripheral issues for end users * Escalate unresolved issues to senior service desk staff or relevant IT teams * Research solutions for standard software and hardware-related problems * Maintain knowledge of Parsons IT environment, workstation configurations, and associated technologies * Document service requests, resolutions, and outcomes according to company procedures * Support non-business hours operations by providing on-call service during weekends or holidays * Ensure compliance with Parsons IT policies, procedures, and security standards Ideal Profile * Bachelor s degree in IT, Computer Engineering, or a related discipline * 0 1 years of work experience in IT support, help desk, or MIS environment (fresh graduates welcome) * Certifications in Microsoft or Cisco technologies preferred * Strong knowledge of Microsoft operating systems, applications, and personal computer hardware * Familiarity with printers, peripherals, and IT service desk operations * Excellent communication and customer service skills with the ability to resolve issues effectively * Strong problem-solving and analytical abilities Why Join Us * Begin your IT career with Parsons, a global leader in engineering, infrastructure, and technology solutions * Gain valuable hands-on experience in IT support and service desk operations * Competitive salary, benefits, and opportunities for career growth * Be part of a diverse and inclusive workplace committed to employee development * Contribute to innovative projects supported by Parsons advanced IT infrastructure

IT Support Technician UAE Nationals Dubai, UAE

Columbia Debt Recovery

Job Title:IT Support Technician &ndash; Tier 1Location: Phoenix, Arizona (On-site) Department: Information Technology Reports To: Director of IT Compensation: $20/hr &ndash; $25/hr (Hourly, Full-Time Employee)Summary:Genesis Revenue Recovery is seeking a dependable and user-focused IT Support Technician &ndash; Tier 1 to deliver first-line technical support across the organization. As the initial point of contact for most IT issues, this role plays a vital part in ensuring a responsive and professional IT support experience.This position is ideal for a motivated technician looking to grow their skills in a fast-paced, multi-user environment. You&rsquo;ll resolve a variety of common hardware, software, and access-related issues while escalating more complex incidents to Tier 2 or system administrators.Key Responsibilities:<ul><li>Respond promptly to incoming support requests via service desk tickets, phone calls, and walk-up inquiries</li><li>Troubleshoot and resolve routine technical issues, including:</li><li>Login problems</li><li>Printer connectivity or driver issues</li><li>Hardware setup or minor malfunctions</li><li>Application errors (Office, browser, etc.)</li><li>Reset passwords and fulfill basic account access requests through Active Directory or Microsoft 365</li><li>Perform user onboarding and offboarding tasks such as account creation, hardware issuance, and permissions setup</li><li>Accurately document problems, resolutions, and follow-up actions in the ticketing system</li><li>Escalate unresolved or recurring issues to Tier 2 or system administrators with sufficient detail</li><li>Support basic setup of desktops, laptops, phones, printers, and conferencing tools</li><li>Contribute to ongoing documentation efforts, FAQs, and internal knowledge base</li></ul>Required Qualifications:<ul><li>1+ years of experience in an IT support, help desk, or another user-facing technical role</li><li>Familiarity with Windows OS (Windows 10/11) and Microsoft Office applications</li><li>Understanding of basic networking concepts (IP addressing, connectivity troubleshooting)</li><li>Strong communication skills and a professional, customer-service approach</li><li>Attention to detail and the ability to follow standard procedures for triage, documentation, and escalation</li></ul>Preferred Qualifications:<ul><li>Experience working with an IT ticketing system (e.g., Freshservice, Zendesk, Jira, ServiceNow)</li><li>Exposure to Active Directory or Microsoft 365 administration</li><li>Familiarity with endpoint management or imaging tools (e.g., Intune, MDT)</li><li>IT certifications such as CompTIA A+ or Microsoft 365 Fundamentals (a plus)ors.</li></ul>Job Type: Full-timePay: $20.00 - $25.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Are you comfortable working in-office from 7:00 am to 4:00 pm, Monday-Friday with a 1 hour lunch and (two) paid breaks? </li></ul>Experience:<ul><li>IT support: 1 year (Required)</li></ul>Ability to Commute:<ul><li>Everett, WA 98208 (Required)</li></ul>Work Location: In person

IT Support Technician – Tier 1

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