help desk technician

Cartafella Analytics

We are looking for IT Help Desk Consultant for Qatar location.Serve as the first contact with Employees who need technical assistance via the phone or email.<ul><li>Responsible for installing operating systems for workstations / laptops / Mac devices and making sure all</li></ul>necessary drivers and applications are installed.<ul><li>Responsible for installing Office applications and any other applications required by the organization</li></ul><ul><li>Perform troubleshooting using different diagnostic techniques</li></ul><ul><li>Troubleshoot, diagnose, and resolve technical hardware and/or software issues.</li></ul><ul><li>installing scanners, printers and other computer peripherals</li></ul><ul><li>Provide quick resolution and excellent customer service</li></ul><ul><li>Redirect unresolved issues to the next level of support personnel</li></ul><ul><li>Provide needed information on IT products or services</li></ul><ul><li>Keep record of problems and their resolution</li></ul><ul><li>Follow-up with Employees</li></ul><ul><li>Installation of network cabling, patch cords and arranging network cabinets cabling and proper labelling.</li></ul><ul><li>Maintain technical documentation and service tickets on installation of software, configuration of</li></ul>hardware and problem troubleshooting<ul><li>Operating and maintaining (Interactive screens / video wall / projectors / sound system / microphone</li></ul>systems / cameras, etc ) in meeting and classrooms.Required Skills for EmployeesAt least 3 years&rsquo; experience as IT help Desk, Having the following:<ul><li>Proven experience as a help desk technician</li></ul><ul><li>Tech savvy with working knowledge of office automation products, installing scanners, printers and other</li></ul>computer peripherals.<ul><li>Good understanding of computer systems, mobile devices and other tech products</li></ul><ul><li>Ability to diagnose and resolve basic technical issues</li></ul><ul><li>Proficiency in English and Arabic language will be advantage.</li></ul><ul><li>Strong knowledge of TCP/IP and subnets.</li></ul><ul><li>Excellent communication skills</li></ul>Job Type: Full-timePay: QAR4,000.00 - QAR8,000.00 per monthExperience:<ul><li>IT Help Desk: 5 years (Preferred)</li><li>TCP/IP : 4 years (Preferred)</li></ul>Work Location: Remote

IT Help Desk Consultant for Qatar

Sharp Brains

We are seeking a reliable and tech-savvy IT Help Desk Specialist to join our support team for the night shift. You will be the first point of contact for our international users and internal staff, ensuring minimal downtime and smooth IT operations during overnight hours. If you are alert, calm under pressure, and passionate about solving technical issues remotely, we want to hear from you.Key Responsibilities<ul><li>Technical Support:</li><li>Provide first-line support for hardware, software, and network issues via phone, email, or ticketing system.</li><li>Troubleshoot and resolve common IT problems (password resets, connectivity issues, application errors).</li><li>Escalate complex issues to the relevant teams with clear documentation.</li><li>System Monitoring:</li><li>Monitor system alerts, servers, and network performance during night hours.</li><li>Ensure critical systems remain operational and report outages immediately.</li><li>User Assistance:</li><li>Assist international users across different time zones with professionalism and patience.</li><li>Guide users through step-by-step solutions in a clear and friendly manner.</li><li>Documentation:</li><li>Log all incidents and requests accurately in the IT ticketing system.</li><li>Maintain and update knowledge base articles for common issues.</li></ul>What We&rsquo;re Looking For<ul><li>Experience: 1&ndash;3 years in an IT Help Desk, Technical Support, or similar role.</li><li>Technical Skills: Familiarity with Windows/macOS, Active Directory, Office 365, VPNs, and basic networking.</li><li>Communication: Clear verbal and written English skills; ability to explain technical concepts to non-technical users.</li><li>Night Shift Readiness: Comfortable working independently during night hours and managing shift handovers.</li><li>Education: Bachelor&rsquo;s degree/Diploma in IT, Computer Science, or a related field (or equivalent experience).</li></ul>Job Type: Full-timeWork Location: In person

IT Help Desk Specialist – Night Shift

McGuireWoods LLP

<div>Overview:
<div>
McGuireWoods LLP is seeking an OST/Desktop Support Technician for our Seattle office. This role focuses on providing hands-on support to firm personnel with PC hardware and software. In collaboration with other IT teams, the On-Site Support Technician will help ensure technology is utilized efficiently and effectively across their assigned area.</div><div></div><div> 
McGuireWoods, one of the world&rsquo;s leading law firms, has provided legal solutions to corporate, individual and nonprofit clients since 1834. Along with excellent benefits, McGuireWoods offers most employees a hybrid remote option allowing flexibility and work-life balance. Our Applicant Disclosures describe your rights. Our Privacy Statement describes how we will process and safeguard your personal data.</div>
Responsibilities:
<ul><li>Interfaces directly with all assigned Firm personnel to provide solutions to technology software application issues.</li><li>
Set-up and support internal and external meetings, presentations, conference calls and events as needed.</li><li>
Identifies issues relating to the use of technology that are affecting clients and advises appropriate personnel.</li><li>
Performs, under the direction of technicians outside the Support Service group, additional duties including, but not limited to, relocating phones.</li><li>
Participates in department-wide projects such as hardware/software rollouts, office moves, mergers and acquisitions, etc.</li><li>
Maintains technical currency in all Level One software packages as well as with all supported hardware systems. Maintains technical currency with Level Two software packages necessary to support assigned Firm personnel.</li><li>
Performs additional duties as directed.</li></ul>
Qualifications:
<ul><li>Minimum of 3 years supporting the use of industry standard Windows applications through on-site, help desk or technology training functions.</li><li>
Law firm experience preferred.</li><li>
Experience with latest versions of Microsoft Windows OS, Microsoft Office Suite (proficient) with emphasis on supporting Outlook and Word.</li><li>
Experience supporting iPhone and Android.</li><li>
Experience troubleshooting hardware issues (laptop, desktop, printers, etc.) as well as virus and malware remediation.</li></ul><div>
Have more questions? Connect with a recruiter directly.</div><div>
#LI-MM1</div></div><div></div>

On-Site Support Technician

Carilion Clinic

<div><h2 class="jobSectionHeader">Employment Status:
</h2>Full time
<h2 class="jobSectionHeader">Shift:
</h2>Any Day, Any Shift (United States of America)
<h2 class="jobSectionHeader">Facility:
</h2>1906 Belleview Ave SE - Roanoke
<h2 class="jobSectionHeader">Requisition Number:
</h2>R158444 FIELD SERVICES TECHNICIAN I (Open)&amp;#xa;&amp;#xa;
<h1 class="jobSectionHeader">How You&rsquo;ll Help Transform Healthcare:
</h1>Field Service Technician I installs and supports both voice and data peripheral technologies, including but not limited to PCs, laptops, printers, mobile phones, tablets (including other wireless handheld devices) and telephones. Provides on-site and remote equipment troubleshooting and repair for all technologies to ensure operational effectiveness of the organization. Assists vendor and other technology teams with the initial troubleshooting of connectivity and hardware/software related issues. Aids with onsite and remote observations of technology issues in efforts of helping provide client issue resolution.&amp;#xa;&amp;#xa;
<div>Field Service Technician I
<ul><li>Interfaces with clients, vendors, and multiple teams while providing resolution to problem incidents as escalated from the service desk or other teams.
</li><li>Performs installation and configuration of desktop hardware and peripherals in the enterprise. These include, but are not limited to: PCs, Laptops, Thin Computing Devices, Phones, Mobile Phones, Tablets/Handheld Wireless Devices and Printers.
</li><li>Installs/deinstalls ports for both data and telephony needs.
</li><li>Interface with clients, vendors, and multiple teams on small scale projects involving installation of and changes to desktop assets.
</li><li>Demonstrates proficiency in multiple technologies (desktop/laptop hardware, printers, telephony).
</li><li>Manages small projects and meets deadlines with moderate supervision from more experienced peers, Supervisor and/or Manager.
</li><li>Assists with larger scale projects as needed.
</li><li>Serves as (SME) Subject Matter Expert for at least one technology
</li><li>Assists in writing Knowledgebase Documents
</li><li>Adheres to departmental policies and procedures to assure prompt resolution to identified problems.
</li></ul></div>&amp;#xa;&amp;#xa;
<h1 class="jobSectionHeader">What We Require:
</h1>Education: Associates Degree in a related field or related work experience may be considered in lieu of degree. 
 
Experience: 2 years of experience in computer electronics, PC and/or telephony support. Experience in microcomputers and supporting desktop hardware/software required. 
 
Licensure, certification, and/or registration: CompTIA A+, Dell Hardware, Certification (WPD). 
 
Other Minimum Qualifications: Good organizational skills, analytical, dependable, detail oriented, interpersonal skills, and understanding of the English language (both written and oral). Must have excellent problem-solving skills and be customer service oriented.
&amp;#xa;&amp;#xa;
Recruiter:
MARK MISKOVIC
Recruiter Email:
mamiskovic@carilionclinic.org
For more information, contact the HR Service Center at 1-800-599-2537.
Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.
For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies
&amp;#xa;&amp;#xa;
<h2 class="jobSectionHeader">Benefits, Pay and Well-being at Carilion Clinic
</h2>Carilion understands the importance of prioritizing your well-being to help you develop and thrive. T hat&rsquo;s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life &ndash; at work and when you&rsquo;re away. 
 
When you make your tomorrow with us, we&rsquo;ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:
<ul><li>Comprehensive Medical, Dental, &amp; Vision Benefits
</li><li>Employer Funded Pension Plan, vested after five years (Voluntary 403B)
</li><li>Paid Time Off (accrued from day one)
</li><li>Onsite fitness studios and discounts to our Carilion Wellness centers
</li><li>Access to our health and wellness app, Virgin Pulse
</li><li>Discounts on childcare
</li><li>Continued education and training</li></ul></div>

FIELD SERVICES TECHNICIAN I

Swedishtechnology

Position OverviewWe are seeking responsible for overseeing help desk operations, includingthe full lifecycle of IT ticket management categorization, prioritization, assignment, and escalation&mdash;while ensuring timely resolution of technical issues. It also involves providing direct technical support to end-users to maintain high service standards and operational efficiency..Key Responsibilities&middot; Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.&middot; Manage and prioritize the help desk queue by ensuring accurate ticket categorization, effective assignment to appropriate technicians, and prompt action in alignment with established Service Level Agreements (SLAs).&middot; Maintain a high level of customer satisfaction by proactively communicating status updates, managing follow-ups, and professionally addressing service complaints.&middot; Document all incidents, resolutions, and steps in the ticketing system to build a comprehensive knowledge base.&middot; Create and update technical documentation, FAQs, and end-user guides to promote self-service.&middot; Assist in inventory management of IT assets, including tracking procurement, deployment, and disposal of hardware and software licenses.&middot; Contribute to the continuous improvement of help desk processes, tools, and service delivery methods.&middot; Monitor Help Desk system performance and provide reports to management.&middot; Additionally: -Install, configure, diagnose and/or resolve user-related hardware and software issues.- Identify, recommend, develop, and implement end user training programs to increase computer literacy and self-sufficiencyContract TermsLocation: Flexible (onsite/remote hybrid as per project needs).Duration: 12 months (extendable).Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>government : 4 years (Preferred)</li><li>Help desk : 4 years (Required)</li><li>IT Helpdesk: 4 years (Required)</li></ul>Language:<ul><li>English (Preferred)</li><li>Arabic (Required)</li></ul>License/Certification:<ul><li>driving License (Preferred)</li><li>ITIL Cert (Required)</li></ul>

IT Help Desk L1 and L2 Administrator

MARS Healthcare Network

The IT Service Desk is responsible for providing 24/7 support to internal users and external customers. The IT Help desk Executive will be responsible to provide technical support to internal, external users and clients as required. The Service Desk Executive will be considered as the firm&rsquo;s front liner and will be required to solve basic technical problems and provide support for all assigned areas.Key Responsibilities:<ul><li>Responsible for Level 1 support to all clients and internal users&rsquo; queries and provide technical support for the resolution of requests according to agreed SLAs.</li><li>Deliver training to staff and clients of RIS and corporate applications and assist with product demo to clients.</li><li>Responsible for managing service requests in the service management system and handle user requests via online requests, calls, and emails</li><li>Provide timely and efficient responses to customer inquiries and project requests. Update supervisor and management about critical IT issues and incidents.</li><li>Maintain up to date status of all operational support and project tickets in service desk software and provide regular updates to supervisor.</li></ul>Skills and Experience:<ul><li>Minimum 3-5 years experience as IT help desk support and delivering support to international clients and remote users. Knowledge of the ITIL framework is desirable.</li><li>Demonstrated ability to evaluate and think creatively with regard to solving problems.</li><li>Excellent written and verbal English communication skills and ability to work as an effective member in a remote team environment.</li><li>Effective time management, ability to multi task and excellent customer services skills are must have.</li></ul>Job Type: Full-timePay: From Rs80,000.00 per monthWork Location: In person

IT Helpdesk Analyst

Fairmont

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
We're looking for a detail-oriented and collaborative IT Coordinator to join our growing technology team in Cairo, Egypt. In this role, you'll serve as a key support resource, ensuring our organization's IT infrastructure runs smoothly and efficiently. As an IT Coordinator, you'll be the bridge between our technical team and end-users, providing responsive support, coordinating IT initiatives, and maintaining our systems with precision and professionalism. If you're passionate about technology, thrive in a collaborative environment, and enjoy helping others solve technical challenges, we'd love to hear from you.<ul><li>
Provide first-level technical support to end-users via phone, email, and in-person, troubleshooting hardware, software, and connectivity issues in a professional and friendly manner</li><li>
Log, track, and prioritize IT support requests using ticketing systems, ensuring timely resolution and clear communication with users throughout the process</li><li>
Assist with the installation, configuration, and maintenance of computer hardware, peripherals, and software applications across the organization</li><li>
Coordinate IT onboarding and offboarding processes for new and departing employees, ensuring systems access and equipment are properly managed</li><li>
Maintain accurate documentation of IT assets, inventory, and system configurations, supporting analytical decision-making and compliance requirements</li><li>
Perform routine system maintenance tasks, including software updates, patches, and security protocols, to ensure optimal performance and data protection</li><li>
Support the coordination of IT projects and initiatives, working collaboratively with team members to meet organizational goals and timelines</li><li>
Assist in network monitoring and basic troubleshooting to identify and resolve connectivity issues efficiently</li><li>
Provide user training and guidance on IT systems, software applications, and best practices to enhance organizational capability</li><li>
Prepare detailed reports on IT support activities, system performance, and recommendations for process improvements</li><li>
Maintain a customer-focused approach, ensuring all interactions reflect our commitment to service excellence and user satisfaction</li><li>
Adhere to IT security policies and procedures, promoting a culture of data protection and compliance across the organization</li><li>
Support special IT initiatives, system upgrades, or organizational technology projects as assigned</li><li>
Other duties as assigned to support the IT department's mission and organizational objectives</li></ul> 

Qualifications 
Required Qualifications:<ul><li>
Minimum 2 years of experience in IT support, help desk, or technical support roles</li><li>
Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Windows operating systems</li><li>
Excellent communication skills in English, both written and verbal, with the ability to explain technical concepts to non-technical users</li><li>
Solid understanding of computer hardware, software, and basic networking principles</li><li>
Experience with IT ticketing systems and help desk software</li><li>
Strong organizational and time management skills with the ability to prioritize multiple tasks effectively</li><li>
Demonstrated problem-solving abilities and analytical thinking</li><li>
Ability to work collaboratively within a team environment and support colleagues with a positive, customer-focused attitude</li><li>
Attention to detail and commitment to maintaining accurate documentation and records</li></ul>
Preferred Qualifications:<ul><li>
Diploma or degree in Information Technology, Computer Science, or a related field</li><li>
CompTIA A+, Network+, or similar IT certification</li><li>
Help desk or IT support certification</li><li>
Experience with remote support tools and software</li><li>
Familiarity with basic network troubleshooting and connectivity issues</li><li>
Experience with IT asset management systems</li><li>
Knowledge of IT security best practices and data protection protocols</li><li>
Previous experience in a corporate or organizational environment</li></ul></div>

IT Coordinator

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