help desk technician

DeliverCareRx Pharmacy, LLC

<div>Support Desk Technician Job Description
We are seeking a detail-oriented and customer-focused Support Desk Technician to join our growing IT team. As the first point of contact for technical inquiries, you will provide essential assistance to both internal employees and customers, ensuring technology functions seamlessly across the organization. 
Key Responsibilities<ul><li>
Technical Support: Serve as the primary contact for users seeking assistance via phone, email, chat, or in person.</li><li>
Troubleshooting: Diagnose and resolve hardware, software, and network connectivity issues through remote diagnostic tools and targeted questioning.</li><li>
Ticket Management: Log all service requests into the ticketing system, track progress, and ensure timely resolution according to predefined SLAs.</li><li>
Escalation: Identify complex technical problems that exceed Tier 1 capability and redirect them to the appropriate next-level support teams.</li><li>
User Training: Guide non-technical users through step-by-step problem-solving processes and assist in the onboarding of new technologies.</li><li>
Documentation: Maintain an accurate knowledge base by documenting recurring issues, solutions, and internal procedures for future reference.</li><li>
Maintenance: Perform routine tasks such as software updates, hardware imaging, and inventory management of IT assets.</li></ul> 
Qualifications &amp; Skills<ul><li>
Experience: 1&ndash;2 years of experience in a help desk or customer support role is typically required.</li><li>
Technical Knowledge: Proficiency in Windows and macOS operating systems, Microsoft 365, Active Directory, and basic networking (TCP/IP).</li><li>
Communication: Exceptional verbal and written communication skills with the ability to explain complex technical concepts in simple terms.</li></ul> 
Working Conditions<ul><li>
Schedule: Mon &ndash; Fri, 10:00AM &ndash; 6:30 PM or 11:00 AM &ndash; 7:30 PM. Must have the ability to work flexible shifts, including occasional evenings, weekends, or on-call rotations.</li><li>
Physical Demands: Capacity to sit for extended periods and occasionally lift moderately heavy objects like computers and peripherals (up to 35 lbs).</li></ul> 
Pay Range and Benefits:<div><ul><li>
$25 - $30 per hour</li><li>
Medical, Dental, Vision, STD, GTL, Life, LTD</li><li>
PTO, FLH, paid Holidays</li><li>
401(k)</li></ul></div></div>

Help Desk Technician

Russell Tobin

<div>
 
 A leading financial institution is seeking a
 
 Help Desk Technician.
 
 This is an excellent opportunity to grow your career in a dynamic and fast-paced environment.
 
 
 
 
 
 Salary range: 22-24/h
 
 
 
 
 
 
 IT Service Desk Agent
 
 
 
 The IT Service Desk Agent is the first point of contact for end users seeking technical support in a fast-paced 24/7 environment. This role provides phone and chat support, resolves technical issues, and ensures accurate ticket documentation while delivering an exceptional customer experience.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Provide front-line technical support via phone and live chat.
 </li>
 <li>
 Troubleshoot and resolve hardware, software, and system issues.
 </li>
 <li>
 Document incidents, troubleshooting steps, and resolutions in the ticketing system.
 </li>
 <li>
 Escalate complex issues when necessary and manage user expectations.
 </li>
 <li>
 Maintain professionalism, empathy, and clear communication in all interactions.
 </li>
 <li>
 Handle multiple requests while meeting performance and service level goals.
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 <ul>
 <li>
 High school diploma or GED required.
 </li>
 <li>
 2+ years of IT support or service desk experience in a fast-paced environment.
 </li>
 <li>
 Strong customer service, communication, and problem-solving skills.
 </li>
 <li>
 Technical aptitude with knowledge of Windows systems, enterprise applications, and basic hardware troubleshooting.
 </li>
 <li>
 Ability to multitask and work flexible shifts, including weekends and holidays.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life &amp; disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
 
 
</div>

SAMTEC, INC

<div>Samtec is seeking a Help Desk Technician to work in our Colorado Springs, CO location. Samtec is seeking an Engineering Project Manager for our Colorado Springs, CO location. This is a Monday through Friday day shift position. At this time Samtec is only considering local applicants for this position. Salary is $70 - $75K per year inclusive of applicable bonus(s) and commensurate with experience. Standard benefit offerings available are medical (HSA/PPO) dental, vision, group life, AD&amp;D, short and long term disability, EAP, 401K plus other voluntary options, as well as paid time off.
The Help Desk Technician provides technical support, supports final user in the whole organization, and provides service to solve different hardware and software problems, makes repairs and gives preventive maintenance for the hardware, solves possible glitches in specific systems in every identified area.
Essential Functions/Responsibilities:<ul><li>
Assist in daily operations of the MIS department, including problem determination, evaluation, and corrections.</li><li>
Phone system support</li><li>
Global User Ticket Entry</li><li>
User Desktop Support for Colorado Springs (SME) (Operating System, Applications, Hardware, External Devices)</li><li>
Remote support for Satellite locations (US, Costa Rica, Asia, Europe, South America)</li><li>
Procurement functions and relationships pertaining to the necessary hardware and software needed to properly maintain company information systems.</li></ul>
&ldquo;The responsibilities as defined are intended to serve as a general guideline for this position. Associates may be asked to perform additional tasks depending on strengths and capabilities.&rdquo; 
Required/Preferred Experience:
 <ul><li>2 &ndash; 5 Years&rsquo; Experience in an MIS Support position.</li><li>
Experience in PC Software based IS environment with an emphasis on troubleshooting.</li><li>
Manufacturing experience is preferred.</li><li>
Have 20/40 correctable vision and be able to read a computer monitor of reasonable size for 90 consecutive minutes.</li><li>
Lifting Requirements: Must be able to lift up to 50 pounds from floor to waist.</li><li>
Must be able to sit/stand for at least 90 consecutive minutes and not suffer from any sensory deprivation and/or paralysis of the limbs.</li></ul>
Education:<ul><li>
Bachelor&rsquo;s Degree in Computer Science or equivalent.</li><li>
Experience can be substituted for educational requirements</li></ul>
About Samtec:
Founded in 1976, Samtec is a privately held, $950 million global manufacturer of a broad line of electronic interconnect solutions, including High-Speed Board-to-Board, High-Speed Cables, Mid-Board and Panel Optics, Precision RF, Flexible Stacking, and Micro/Rugged components and cables. Samtec Technology Centers are dedicated to developing and advancing technologies, strategies, and products to optimize both the performance and cost of a system from the bare die to an interface 100 meters away, and all interconnect points in between. With 40+ international locations and products sold in more than 125 different countries, Samtec&rsquo;s global presence enables its unmatched customer service.
Apply now if you have what it takes and are interested in joining Samtec&rsquo;s vaunted culture, with competitive salaries and world-class benefits.</div>

Help-Desk Technician

Ancora Education

<div>
 Job Summary
 
 
 Provides first-contact technical support via phone, email, and chat, aiming for quick resolution of user issues. This role involves efficiently managing the ticket queue to meet Service Level Agreements (SLAs), escalating complex problems to higher-tier support (Tier 2/3), and consistently delivering excellent customer service while representing the IT department professionally.
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 
 <li>
 
 Manage the ingress of incident/request calls and tickets using designated approved phone and ticket system solutions by following established routing and workflow procedures.
 
 </li>
 
 <li>
 
 Ensure generated incident/request tickets contain all required and necessary information, notes, and correctly assign tickets to appropriate support personnel.
 
 </li>
 
 <li>
 
 Identify, analyze, and resolve first contact issues via telephone, chat, and email, and escalate issues to Tier 2 and 3, or other support personnel when necessary.
 
 </li>
 
 <li>
 
 Work with the other Help Desk Technicians, IT Operations Technicians, and other Support Personnel when possible to gain a greater understanding and insight into the resolution of technical problems.
 
 </li>
 
 <li>
 
 Provide positive interaction with customers, peers, and leadership to ensure a pleasant and productive communication and service experience.
 
 </li>
 
 <li>
 
 Provide outstanding customer service to optimize enterprise-wide productivity.&nbsp;
 
 </li>
 
 <li>
 
 Build strong working relationships with fellow Help Desk Technicians, IT Operations Technicians, and other Support Personnel to ensure a high quality of service to end users.&nbsp;
 
 </li>
 
 <li>
 
 Be proactive: analyze situations to determine and implement permanent corrective actions
 
 </li>
 
 <li>
 
 Ability to work well with people from different disciplines with varying degrees of technical experience
 
 </li>
 
 </ul>
 
 
 
 
 Experience and Education Required
 
 <ul>
 
 <li>
 High School Diploma or GED
 </li>
 
 <li>
 
 1 year of experience in the Information Technology or related field
 
 </li>
 
 <li>
 1 year of experience in a Help Desk or Call Center environment
 </li>
 
 <li>
 Demonstrate understanding of basic computer technology competencies
 </li>
 
 <li>
 Working knowledge of Microsoft Windows and ChromeOS Operating Systems
 </li>
 
 <li>
 Working knowledge of Google Apps
 </li>
 
 <li>
 
 Strong written communication skills
 
 </li>
 
 </ul>
 Experience and Education Preferred
 
 <ul>
 
 <li>
 Associate&rsquo;s Degree
 </li>
 
 <li>
 
 CompTIA A+ Certification
 
 </li>
 
 <li>
 Working knowledge of Okta platform
 </li>
 
 <li>
 Working knowledge of Citrix/CampusVue
 </li>
 
 <li>
 Working knowledge of Active Directory
 </li>
 
 <li>
 
 Working knowledge of Google Admin
 
 </li>
 
 </ul>
 
 
 
 
 Physical Demands
 
 
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. &nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. &nbsp;While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The&nbsp;employee must occasionally lift and/or move up to 25 pounds. &nbsp;Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. &nbsp;Prolonged periods sitting at a desk and working on a computer.
 
 
 
 
 
 Work Environment &nbsp;
 
 
 Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. &nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. &nbsp;While performing the duties of this job, the employee is usually not exposed to weather conditions. &nbsp;The noise level in the work environment is usually moderate.&nbsp;
 
 
 
 
 
 Note
 
 
 This is not necessarily an exhaustive list of all responsibilities, skills, duties, or requirements associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.&nbsp;
 
 
 
 
 
 
 
 I have read and understand the above job description. &nbsp;I further understand that this is not an all-inclusive list and does not constitute a contract. &nbsp;My employment remains at will as with all employees of Ancora Education.&nbsp;
 
</div>

SMB Technologies, Inc.

Job OverviewA SMB Technologies Remote Help Desk Technician provides first-level technical support for hardware, software, and network issues via phone, email, or chat. Tasks include password resets, software installation/troubleshooting (for both Apple macOS/iOS and Windows OS, and for platforms including but not limited to MS Office 365, Google Workspace, or Active Directory), user account management, basic desktop/printer /network fixes, and proper escalating of complex problems; all while maintaining excellent customer service and documenting everything in a ticketing system. Key skills include troubleshooting, communication, problem-solving, and multitasking. Certifications such as CompTIA A+ or those from Apple, Microsoft, Google Workspace are desired. SMB supports and provides certifications and educational opportunities.Key Responsibilities<ul><li>User Support: Respond to and resolve technical issues for end-users in person, over the phone, or remotely.</li><li>Troubleshooting: Diagnose and fix problems with desktops, laptops, printers, mobile devices, and common software (Mac OS, Windows, M365).</li><li>Account Management: Perform tasks like password resets and user setup in systems like Entra ID or Active Directory.</li><li>Hardware/Software: Install, configure, update, and decommission workstations and applications as needed.</li><li>Ticketing System: Log all incidents, track requests, and document resolutions.</li><li>Escalation: Identify and escalate urgent or complex issues to higher-level IT staff.</li><li>Documentation: Create and maintain records of procedures and solutions.</li></ul>Essential Skills &amp; Qualifications<ul><li>Technical Skills: Strong grasp of desktop hardware, operating systems (Windows and/or Mac), common software, networking basics, and potentially mobile device support.</li><li>Troubleshooting Methodology: An understanding of how to properly assess, diagnose, and develop paths to resolution for various IT issues.</li><li>Soft Skills: Excellent communication (written/verbal), customer service, problem-solving, patience, and ability to work under pressure.</li><li>Experience: Previous experience in IT support or a related field (e.g., PC or Apple Technician, IT Field Services, Helpdesk, etc.).</li><li>Certifications: CompTIA A+, Network+, Microsoft 365 or Apple certifications are often preferred.</li><li>Flexibility: You may be required to learn new tools and systems as they are adopted by SMB Technologies.</li><li>Travel: While the position is fully remote, there may be times when in-person presence is requested for Team Meetings or to perform emergency Field Services work (&lt;5% of work time).</li></ul>Typical Tools Used<ul><li>Ticketing software (e.g., Syncro, ConnectWise)</li><li>Remote Desktop Tools</li><li>Active Directory (AD)</li><li>Microsoft 365 (Outlook, Word, Excel)</li><li>Mobile Device Management platforms (e.g., Addigy, intune).</li><li>Knowledge Base software</li></ul>Pay: $23.00 - $29.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: Hybrid remote in Portland, OR 97229

Remote Help Desk Technician

5Q Partners

Client Services AdvocateABOUT 5Q:5Q is a privately-held Atlanta-based company with offices in Dallas, Washington, D.C., Boston, New York, and Minneapolis. 5Q provides the full spectrum of technology solutions. Our service teams &ndash; 5Q LeadRE, 5Q Connect, 5Q Cyber and 5Q TechIQ &ndash; offer CIO and CISO level leadership, cyber security strategy, help desk support, onsite IT operations, and more. Through our decades of IT and cyber security experience, we supply enterprise-level support that maximizes network security, connectivity, and efficiency.The company&rsquo;s team of operators and consultants have all established their careers in industry-specific business processes and technology solutions. 5Q understands the intricacies and inner workings of commercial real estate's legacy technology systems.PURPOSE OF POSITION:The role of the Client Services Advocate (Tier 1 Support) is to maintain proper operating and performance levels for all services provided. This individual will make sure the operational procedures and support processes are documented and executed smoothly and consistently to ensure the Client&rsquo;s business performs as required. A strong focus on data analysis, trend identification and continuous process improvement is imperative to the success of this position. Be the single point of contact, for Client end users, that might be experiencing procedural or operating difficulty with the use of IT applications, products or services. Complex and/or high priority problems are elevated to specialized support groups for resolution when needed. However, the Client Services Advocate is the face of 5Q Support for the Client(s) and is ultimately responsible to ensure services and support are working optimally and efficiently.MAJOR RESPONSIBILITIES &amp; ACCOUNTABILITIES<ul><li>Primary ticket owner for all issues reported</li><li>Subject Matter Expert for knowledge/information specific to the assigned Client(s)</li><li>Work closely with the Service Desk Manager to keep them up to date on salient topics</li><li>Ownership of Client Documentation ensuring accuracy and completeness at all times</li><li>Daily, Weekly &amp; Monthly Analytics</li><li>Urgent / Hot Tickets (Matters that need special attention)</li><li>Stale Tickets (Open &lt;30 Days / Not updated within last 2 Days)</li><li>Weekly Performance Reporting (Service Level Agreements)</li><li>Special data request from Client</li><li>CSAT / Net Promoter Score (Customer Satisfaction Scoring)</li><li>Streamlining and maintaining efficient operations for Client and 5Q Support</li><li>Analyze, Monitor and Trend support requests and processes</li><li>Incident / Problem Management</li><li>Assist in Client communication and awareness</li><li>Track, trend and report on service degradation's that repeat in nature</li><li>Root Cause Analysis</li><li>Escalation point for Client end users with chronic troubles</li><li>Maintain daily operational SLA performance for individuals and team</li><li>Ability to identify performance deficiencies and drive corrective action</li><li>Install, modify, and repair Client connectivity, hardware, software and applications</li><li>Identify, Review &amp; Write technical, departmental and Service Desk guidelines and operating procedures</li><li>Respond to queries either in person, via email or over the phone</li><li>Provide escalation and assist customers through problem-solving process</li><li>Run diagnostic programs to resolve problems</li><li>Install and trouble shoot computer peripherals (printers, keyboards, etc) for Client users</li><li>Follow up with customers to ensure issue has been resolved</li><li>Gain feedback from customers about issue resolution and quality of service</li><li>Assists with desktop and laptop imagining and installation as needed</li><li>Assists in the operations of enterprise systems as needed</li><li>Perform other duties as assigned</li></ul>KNOWLEDGE AND SKILL REQUIREMENTS<ul><li>Minimum of 5yrs in Service Desk operations and support</li><li>Prefer 2yrs of Business Analytics experience</li><li>Prefer 4yr degree in Computer Science or equivalent</li><li>Advanced knowledge of company supported applications</li><li>Ability to learn and support new applications.</li><li>Requires sound interpersonal skills</li></ul>PHYSICAL DEMANDS / WORK ENVIRONMENT&middot; Ability to use a keyboard to enter and retrieve data&middot; Must have good eyesight to view computer monitor and phone&middot; Lifting and/or carrying of 15-30 lbs. or moreJob Type: Full-timePay: From $65,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Tier 1 Help Desk Technician

US Default Group

<div></div><div><div>Robertson, Anschutz, Schneid, Crane &amp; Partners, PLLC provides elite legal representation to mortgage servicers in the context of foreclosure and bankruptcy cases. Our offices, home to more than 1000 employees across 17 states, work diligently to ensure our interests are in constant alignment with those of our clients. Visit our website at www.raslegalgroup.com for more insight into our organization and leadership team.
We are seeking an experienced IT professional to join our Helpdesk team at our Headquarters. The Tier II Helpdesk Technician provides advanced technical support for IT-related issues across the organization and serves as an escalation point for Tier I support This role is crucial to maintaining system uptime, delivering excellent service to end-users, and supporting IT projects and initiatives. This position requires a skilled professional with a minimum of 2 years of experience in IT support. The ideal candidate should have expertise in Active Directory, printer management, hardware and software troubleshooting, IP phone systems, computer imaging, deployment, project management, etc. 
As employees progress in experience, education, and performance consistency, promotional opportunities may become available. Our firm maintains a collegial work environment that prioritizes internal promotion, training, and professional development.
Key Responsibilities<ul><li> Provide advanced troubleshooting and resolution for escalated issues from Tier I support.</li><li> Configure, deploy, troubleshoot, and repair hardware and software, including desktops, laptops, and tablets (Windows and macOS).</li><li> Manage Active Directory accounts, group policies, and permissions.</li><li> Install, configure, and maintain office printers and multifunction devices; troubleshoot printing issues.</li><li> Manage and maintain VOIP phone systems, including user setup and removal.</li><li> Respond promptly to tickets, ensuring timely updates and resolution.</li><li> Prioritize and manage workload to meet service levels, deadlines, and changing business needs.</li><li> Take ownership of assigned tasks and incidents, driving them to completion with minimal supervision.</li><li> Escalate unresolved or complex issues to appropriate internal or external resources with clear documentation.</li><li> Collaborate with IT colleagues and cross-functional teams to resolve issues and support business operations.</li><li> Contribute to technology-related projects, including planning, execution, and follow-through.</li><li> Create, update, and maintain IT documentation, guides, and best practices.</li><li> Proactively identify issues or opportunities for improvement and take initiative to address them.</li><li> Pursue ongoing technical development through training and industry certifications.</li></ul>
Among other IT related tasks 
Schedule
Monday&ndash;Friday. This position may be assigned to either:<ul><li> 8:30 AM &ndash; 5:30 PM</li><li> 1:00 PM &ndash; 10:00 PM</li></ul>
Shift assignment based on business needs.
Travel<ul><li> This position requires traveling to our satellite offices as needed. (5% travel)</li><li> Minimum of 2 years of experience in IT support.</li><li> Proficiency in Active Directory administration.</li><li> Experience in managing and troubleshooting printers.</li><li> Strong hardware and software troubleshooting skills.</li><li> Familiarity with IP phone systems.</li><li> Experience in computer imaging and deployment.</li><li> Project management skills with the ability to handle multiple tasks simultaneously.</li><li> Excellent communication and interpersonal skills.</li></ul>
RAS is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace. 
Required Education:
A degree in Information Technology or a related field is preferred. Additionally, candidates with one or more of the following certifications will be given preference:<ul><li> 
 CompTIA A+</li><li> CompTIA Network+</li><li> Cisco Certified Network Associate (CCNA)</li><li> ITIL Foundation</li><li> CompTIA Security+</li><li> Microsoft Certified: Azure Fundamentals (for cloud-based environments)</li></ul> 
Note: While a degree is preferred, equivalent work experience and relevant certifications will also be considered. This list is not exhaustive, and candidates with other relevant certifications may be considered based on the discretion of the hiring team. This combination of education and certifications is intended to ensure that the candidate has both the theoretical knowledge and practical skills required for the position.
While performing the duties of this job, the employee is regularly required to sit, talk, type, listen, and use repetitive motion. Tasks may involve extended periods at a keyboard or workstation and involve frequent handling of computer equipment. The employee is frequently required to stand, walk, use hands and fingers to handle and feel. The employee is occasionally required to bend, kneel, crouch, climb stairs, and reach overhead to service hardware and software used by the organization. Occasionally the employee will need to be able to lift and move up to 40 pounds. 
The work environment for this role is generally indoors at a desk in a well-lighted, climate-controlled cubicle or office with moderate noise levels. 
This position requires traveling to our satellite offices as needed. (5% travel)</div></div>

Help Desk Technician II

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