help desk technician

Brooksource

<div>
 
 
 
 Part Time Help Desk (Tier 1 Support)
 
 
 
 <ul>
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 Where: Indy Airport
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 Shift: Saturday 3:30-9:30pm, Sunday: 6:30-10am AND 2-5pm
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 Pay: $20/hr
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 Start Date: June 6th
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 Expect this to run through end of '26 and potentially beyond
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 </ul>
 
 
 
 
 
 Junior Help Desk Technician
 
 
 
 
 Overview
 
 
 
 The Junior Help Desk Technician provides first-level technical support to end users, resolving common hardware, software, and access-related issues. This role is ideal for someone early in their IT career who is eager to learn, customer-focused, and comfortable troubleshooting basic technology problems in a fast-paced environment.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Serve as the first point of contact for IT support requests via phone, email, or ticketing system
 </li>
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 Diagnose and resolve basic hardware, software, and network connectivity issues
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 Assist with account setup, password resets, and access requests (Active Directory, email, applications)
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 Document issues, resolutions, and troubleshooting steps in the ticketing system
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 Escalate complex or unresolved issues to Tier 2 or specialized support teams
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 Support onboarding and offboarding by setting up and collecting IT equipment
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 Follow standard operating procedures and contribute to knowledge base documentation
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 </ul>
 
 
 Required Qualifications
 
 
 <ul>
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 0&ndash;2 years of IT support, help desk, or customer service experience
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 Basic understanding of Windows and/or macOS operating systems
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 Familiarity with common productivity tools (Microsoft 365, email, VPNs, printers)
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 Strong communication and customer service skills
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 Ability to follow troubleshooting steps and document work clearly
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 Willingness to learn new technologies and processes
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 </ul>
 
 
 Preferred Qualifications (Nice to Have)
 
 
 <ul>
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 Exposure to ticketing systems (ServiceNow, Jira, Zendesk, etc.)
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 Basic knowledge of Active Directory or endpoint management tools
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 CompTIA A+ or similar entry-level IT certification (or actively pursuing)
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 Experience supporting users in a corporate or academic environment
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 </ul>
 
 
 Work Environment
 
 
 <ul>
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 Fast-paced, team-oriented support environment
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 Mix of desk-based troubleshooting and hands-on device support
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 On-the-job training and mentorship provided
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 </ul>
 
 
 Why This Role
 
 
 <ul>
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 Strong entry point into IT and technical support
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 Opportunity to build foundational troubleshooting and customer-facing skills
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 Clear growth path to Tier 2 support, systems administration, or IT specialization
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 </ul>
 
 
</div>

Help Desk Technician

PMTS, Inc

Position SummaryProvides Technician II-level help desk support for the GCSS-Army/GCSS-Army training environment. Responds to user queries on the phone, via email, in person, or through remote access. Delivers technical assistance on the delivery, configuration, set-up, maintenance, and troubleshooting of GCSS-Army/GCSS-Army training environment computer systems, hardware, and software.Essential Duties and Responsibilities<ul><li>Respond to GCSS-Army/GCSS-Army training environment queries via phone, email, chat, in person, or through remote access in a timely and professional manner.</li><li>Provide technical assistance on the delivery, configuration, set-up, maintenance, and troubleshooting of GCSS-Army/GCSS-Army training environment computer systems, hardware, and software.</li><li>Maintain comprehensive knowledge of all aspects of GCSS-Army/GCSS-Army training environment computer systems&rsquo; configuration, set-up, and maintenance.</li><li>Diagnose and resolve hardware, software, and network issues affecting the training environment.</li><li>Document all support requests, resolutions, and escalations in accordance with established procedures.</li><li>Coordinate with Government personnel to schedule and perform system updates, patches, and configuration changes as needed.</li><li>Provide user training and guidance on GCSS-Army training environment features and functionality as needed.</li><li>Contribute to Monthly Status Reports (MSRs) with help desk metrics, ticket summaries, and issue tracking.</li><li>Participate in In-Process Reviews (IPRs) as required to report on help desk operations and any recurring issues.</li><li>Ensure all IT services and solutions used for processing, storage, and transmission of government data are FedRAMP approved.</li></ul>Required Qualifications<ul><li>Minimum two (2) years of prior help desk technician experience with GCSS-Army/GCSS-Army training environment.</li><li>Strong working knowledge of computer systems, hardware, and software, particularly as related to the GCSS-Army ecosystem.</li><li>Well-versed in all aspects of GCSS-Army/GCSS-Army training environment computer systems&rsquo; configuration, set-up, and maintenance.</li><li>Excellent interpersonal, communication, and customer service skills.</li><li>Good problem-solving, analytical, and team-work skills.</li><li>Ability to pass a military installation security background check and obtain a Common Access Card (CAC).</li><li>Must complete Anti-Terrorism (AT) Level 1 Training within 10 calendar days of contract start.</li></ul>Preferred Qualifications<ul><li>Associate&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>CompTIA A+, Network+, or equivalent IT certifications.</li><li>Experience supporting Army enterprise systems in a training or schoolhouse environment.</li><li>Familiarity with ITIL help desk practices and ticketing systems.</li><li>Prior experience working on a Department of Defense installation.</li></ul>Pay: $50,000.00 - $65,000.00 per yearBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Russell Tobin

<div>
 
 A leading financial institution is seeking a
 
 Help Desk Technician.
 
 This is an excellent opportunity to grow your career in a dynamic and fast-paced environment.
 
 
 
 
 
 Salary range: 22-24/h
 
 
 
 
 
 
 IT Service Desk Agent
 
 
 
 The IT Service Desk Agent is the first point of contact for end users seeking technical support in a fast-paced 24/7 environment. This role provides phone and chat support, resolves technical issues, and ensures accurate ticket documentation while delivering an exceptional customer experience.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
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 Provide front-line technical support via phone and live chat.
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 Troubleshoot and resolve hardware, software, and system issues.
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 Document incidents, troubleshooting steps, and resolutions in the ticketing system.
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 Escalate complex issues when necessary and manage user expectations.
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 Maintain professionalism, empathy, and clear communication in all interactions.
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 Handle multiple requests while meeting performance and service level goals.
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 </ul>
 
 
 
 
 Qualifications
 
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 High school diploma or GED required.
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 2+ years of IT support or service desk experience in a fast-paced environment.
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 Strong customer service, communication, and problem-solving skills.
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 Technical aptitude with knowledge of Windows systems, enterprise applications, and basic hardware troubleshooting.
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 Ability to multitask and work flexible shifts, including weekends and holidays.
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 Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life &amp; disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
 
 
</div>

HADLEY PRODUCTS

<div><div><div><div><div><div>POSITION TITLE: IT Help Desk Technician
 REPORTING RELATIONSHIP: IT Manager
 PAY STRUCTURE: Salary
 PURPOSE OF THIS POSITION: Provide excellent 1st level support for all users utilizing the tools and technologies available
 BACKGROUND PREFERRED:
<ul><li>Proven experience with Customer support and interaction with different technology platforms and personal contact</li><li>
Tech savvy with working knowledge of Microsoft Office products.</li><li>
Good understanding of computer systems, mobile devices and other technology products.</li><li>
Ability to diagnose and resolve basic technical issues.</li><li>
Excellent communication and documentation skills</li><li>
People-oriented and even-tempered</li><li>
Self-Driven and works efficiently with limited direction</li><li>
Ambition for learning and expansion of skillset</li></ul> 
DUTIES AND RESPONSIBILITIES:<ul><li>
Serve as the first point of contact for users seeking technical assistance over all platforms of communication.</li><li>
Assist with new employee onboarding/offboarding, changes, and/or moves.</li><li>
Perform remote troubleshooting through diagnostic techniques and pertinent questions.</li><li>
Determine the best course of action based on the issue and details provided by users.</li><li>
Patiently instruct the user through the problem-solving process.</li><li>
Escalate unresolved issues to the next level of appropriate support personnel.</li><li>
Create accurate documentation on provided IT products or services.</li><li>
Record detailed notes of incident communications and their resolutions.</li><li>
Constant attention to continuous improvement ideas.</li><li>
Travel approximately 15%</li></ul></div></div></div></div></div></div>

Advanced Medaesthetic Partners

Job Title: Product Lead Manager &ndash; ZenotiLocation: Dallas, TX (Hybrid/In-office)Job Type: Full-TimeAbout Advanced Medaesthetic Partners:Advanced Medaesthetic Partners (AMP) is a premier network of medical aesthetics practices dedicated to delivering cutting-edge treatments and exceptional patient experiences. We leverage best-in-class technology, including Zenoti, to optimize operations, enhance client engagement, and drive business growth.POSITION SUMMARYThe Help Desk Technician I serves as the first point of contact for technology support across AMP's 75+ location network. This role is responsible for resolving Tier 1 hardware, software, and connectivity issues, managing the IT ticketing queue, and ensuring minimal disruption to daily operations across our partner practices and corporate team. This position requires strong communication skills, a customer-service orientation, and the ability to work effectively in a fast-paced, multi-brand environment.This position requires regular use of discretion and judgment.ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties and tasks may be assigned):<ul><li>Serve as first-line support for hardware, software, network, and peripheral issues submitted via the IT ticketing system (Linear).</li><li>Triage, prioritize, and resolve Tier 1 support tickets within defined SLA windows; escalate Tier 2+ issues to the Director of IT.</li><li>Provide remote and phone-based troubleshooting support to practice staff across 75+ locations in 16 states.</li><li>Set up, configure, and deploy workstations, printers, tablets, and mobile devices for new users and locations.</li><li>Manage user accounts and access in Microsoft 365 (Outlook, Teams, SharePoint) and other core platforms.</li><li>Support onboarding and offboarding workflows, including device provisioning and account deactivation.</li><li>Maintain accurate documentation of issues, resolutions, and asset inventory.</li><li>Assist with software installations, updates, and basic configuration across practice and corporate systems.</li><li>Support the Director of IT with infrastructure projects, vendor coordination, and systems rollouts.</li><li>Proactively identify recurring issues and contribute to knowledge base articles and SOPs.</li></ul>EXPERIENCE<ul><li>Collaborative team player who communicates openly and contributes to problem-solving across departments.</li><li>Adaptable and comfortable operating in a high-growth, fast-paced environment with shifting priorities.</li><li>Self-motivated with a desire for continuous learning and professional development in IT.</li><li>Strong analytical mindset and intellectual curiosity when diagnosing technical issues.</li><li>Patient and service-oriented when supporting non-technical end users across diverse practice settings.</li></ul>REQUIRED QUALIFICATIONS<ul><li>1+ years of experience in a help desk, IT support, or desktop support role (internship or academic experience considered).</li><li>Working knowledge of Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), and Active Directory.</li><li>Familiarity with ticketing systems (Linear, Zendesk, Jira, or equivalent).</li><li>Basic understanding of networking concepts (DNS, DHCP, VPN, Wi-Fi troubleshooting).</li><li>Strong verbal and written communication skills; ability to explain technical concepts to non-technical users.</li><li>CompTIA A+ certification preferred but not required; candidates actively pursuing certification encouraged to apply.</li><li>Experience supporting remote or distributed teams is a plus.</li><li>Healthcare or multi-location retail/service environment experience preferred.</li></ul>SUPERVISORY RESPONSIBILITIESNone.BUDGETARY RESPONSIBILITIESNone at this level. May assist Director of IT with vendor quotes and asset tracking.PHYSICAL REQUIREMENTSTo ensure the safety and well-being of our employees, we have established the following physical requirements:<ul><li>Employees must be able to move around their workspace, including walking to and from their workspace, and sitting at a desk and working from a computer for prolonged periods of time as necessary to perform their job duties.</li><li>Ability to function well and maintain productivity in a home office environment.</li><li>Employees may be asked to travel and must have the ability to carry and maneuver their luggage as well as navigate through various transportation modes (car, airplane, bus, train).</li></ul>Benefits:<ul><li>Competitive salary and performance-based incentives.</li><li>Comprehensive health, dental, and vision benefits.</li><li>Paid time off and company holidays.</li><li>Opportunities for professional development and Zenoti certification training.</li><li>Collaborative and innovative work environment within a growing medical aesthetics network.</li></ul>Job Type: Full-timePay: $42,000.00 - $52,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Zenoti or a similar EHR implementation: 1 year (Preferred)</li></ul>Work Location: Hybrid remote in Dallas, TX 75202

City of New York

<div>
 The Kings County District Attorney&rsquo;s Office (KCDA) is one of the largest prosecutors&rsquo; offices in the country and is committed to developing and implementing innovative prosecutorial strategies that will fulfill our vision of keeping Brooklyn safe while at the same time ensuring fairness and justice for all. KCDA has an exciting opportunity to work as a Help Desk Technician to complement our existing Information Technology team.
 
 
 The Information Technology Support Technician/Specialist provides a single point of contact for end users to receive instruction and support assistance from the organization&rsquo;s technology/computing environment. This includes installing, diagnosing, repairing, moving, maintaining, and upgrading computer hardware and related equipment, removing and/or replacing units as required, and administering software to ensure optimal performance with minimal downtime. The individual will also troubleshoot problem areas (in person, by telephone, via e-mail, or remote connectivity) in a timely, efficient, effective, professional and accurate manner, and provide end-user assistance when and where required following the accepted best practices.
 
 
 Under general supervision, with some latitude for independent initiative and judgment, the prospective candidate will be responsible for the following:
 
 
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 Accept support calls and accurately log them in the Help Desk application.
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 Troubleshoot and resolve end-user hardware, operating system, and software related problems.
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 Install, configure, test, monitor, maintain and troubleshoot end-user issues related to hardware and software.
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 Perform onsite or remote diagnosis and resolution of complex desktop problems and recommend and implement corrective measures for repairs as deemed necessary.
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 Administer and resolve issues with associated end-user workstation networking software products.
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 Ensure physical desktop connections (i.e. RJ-45 Ethernet jacks, switches, connectors between PCs and servers, etc.) are in proper working order.
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 Troubleshoot and resolve issues with basic network and server access problems (connectivity), WAN, firewall, and VPN systems with System Administrative guidance.
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 Perform moves, additions, and changes (MAC) requests as directed.
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 Determine the need for and implement performance upgrades to computers, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, DVD/CD-ROMs, and any other component as necessary.
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 Conduct print/printer maintenance.
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 Troubleshoot and resolve print related failures (hardware and software related). Maintain Printing equipment..
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 Interface with vendors as/when necessary for the repair process or any equipment or software related issues.
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 Handle all requests for laptops and mobile devices. Assist with mobile computing.
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 Make sure software (O/S systems, updates, security and office productivity software) are current and up to specifications.
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 Set up and install software and office standards on all laptops.
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 Provide Court Room Technology support.
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 Assist with the installation and setup of Court Technology products (hardware and software).
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 Troubleshoot and resolve issues with voice communications systems (i.e., telephones) and voice mail systems.
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 Perform network resource administration work.
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 Perform general administrative and office duties.
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 Prepare reports, distribute departmental and inter-office correspondence, file, and provide general assistance to I.T. department personnel as directed by the Department Manager and/or other Management or Executive staff.
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 Perform other related duties as necessary.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
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 Sitting and/or standing for extended periods of time; lifting and transporting heavy to moderately heavy objects, such as computers and peripherals.
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 Excellent organizational, time-management, and multi-tasking skills, including the ability to take initiative, prioritize duties, and work both independently and within a team environment is a plus.
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 Excellent interpersonal, verbal, and written communication skills; strong attention to detail is essential.
 
 
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 </ul>
 Additional Information
 
 
 
 Candidates Must Meet The Additional Requirements
 
 
 
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 May have to work overtime, respond to emergencies in the event of system failures, or those caused by environmental factors.
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 Must have and maintain a valid NYS Driver License (may have to report to remote sites).
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 On-call availability as needed/required. Schedules may include a number of days per month, after-hours, and weekend support.
 
 
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 </ul>
 Employees of the City of New York may be eligible for federal loan forgiveness programs and state repayment assistance programs. The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees.
 
 
 Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service
 
 
 COMMUNITY ASSOCIATE - 56057
 
 
 
 Minimum Qualifications
 
 
 
 Qualification Requirements
 
 
 <ul>
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 High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
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 Education and/or experience which is equivalent to "1" above.
 
 
 </li>
 </ul>
 Residency Requirement
 
 
 New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
 
 
 Additional Information
 
 
 The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
 
 
 , $51,500.00 &ndash; $51,500.00
</div>

Dexian

<div>
 
 
 FULLY ONSITE - 5 DAYS/WEEK - WASHINGTON D.C.
 
 
 
 
 
 
 Job Description
 
 
 
 
 Help Desk Technician
 
 
 
 
 
 
 
 
 Core Competencies:
 
 
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 Provide technical support to client end-user desktops, laptops with docking stations and mobile devices. This includes supporting a variety of enterprise-standard software and hardware, and handling problems such as computer viruses, network login and connectivity issues, among others.
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 Respond to client requests for help, diagnose problems, and identify and apply the appropriate resolution or find resources to solve the problem.
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 Complete tickets within SLA parameter: 90% Response SLA goal; 95% Resolution SLA goal; and meet Quality Management KPIs.
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 Provide support for meetings and presentations, including video conferences/in-room systems, virtual and hybrid meetings
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 Provide support to M365 applications (Outlook, OneDrive, Teams, etc.)
 </li>
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 Follow administrative guidelines associated with maintaining high quality IT support, including asset management related tasks.
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 <li>
 Attend to issues with Enterprise-owned and personal mobile devices (iOS and Android) which are connected to clients corporate Email infrastructure.
 </li>
 </ul>
 
 
 
 
 Educational and Technical Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Sciences, Electronics &amp; Communication Engineering, Information Systems Management, or related field, with a minimum of 3 years relevant experience or Associates Degree with a minimum of 5 years relevant experience.
 </li>
 </ul>
 
 
 
 Certification Requirements:
 
 
 <ul>
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 Industry certifications such as A+ (preferred)
 </li>
 </ul>
 
 
 Required Skills/Abilities:
 
 
 <ul>
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 Excellent verbal and written communication skills
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 </ul>
 <ul>
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 Excellent customer service skills
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 </ul>
 
 
 Other requirements
 
 :
 
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 CompTIA Certification highly desirable
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 Experience with M365 applications (Outlook, OneDrive, Teams, etc.)
 
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 </ul>
 
 Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
 
 
 Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.
 
 
 Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
 
</div>

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