helpdesk administrator

Toppan Packaging Americas

<div>TOPPAN Packaging Americas specializes in designing and manufacturing sustainable, high-performance flexible and thermoformed packaging solutions for the food, beverage, medical and consumer goods industries. We offer products like transparent high barrier films, pouches, clamshells and trays, utilizing advanced technology to enhance product safety, visibility and environmental sustainability. 
 
TOPPAN Packaging Americas operates as part of the global TOPPAN group, with 22 manufacturing facilities across North America, Latin America and Europe. 
 
Want to learn more? Visit us at packaging.toppan.com 
 
Summary Description: 
The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations, ensuring timely and effective technical support for end users, and maintaining high service standards. This role is the liaison between Toppan and the MSP who provides helpdesk resources for support. This role also serves as a bridge between IT support staff and the broader IT organization, focusing on process improvement, ticket management, user satisfaction, and operational efficiency. 
 
What you&rsquo;ll be doing:<ul><li>
Work with our MSP who Administers and manages the IT help desk ticketing system, to ensure accurate tracking, prioritization, escalation, and resolution of incidents and service requests.</li><li>
Act as the primary point of contact for escalated technical issues that cannot be resolved by Tier 1 or Tier 2 support.</li><li>
Monitor help desk performance metrics (SLAs, response times, resolution times, backlog) and produce regular reports for IT leadership.</li><li>
Develop, document, and enforce help desk procedures, workflows, and support standards.</li><li>
Coordinate with infrastructure, applications, cybersecurity, and third-party vendors to ensure resolution of complex issues.</li><li>
Maintain and improve the IT knowledge base, ensuring documentation is accurate, current, and accessible.</li><li>
Support onboarding and offboarding processes, including account provisioning, hardware setup, and access management.</li><li>
Ensure compliance with IT policies, security standards, and regulatory requirements.</li><li>
Identify recurring issues and recommend root-cause fixes and process improvements.</li><li>
Participate in IT projects by providing help desk readiness, training materials, and post-deployment support.</li></ul>
Leadership &amp; Administrative Duties<ul><li>
Provide day-to-day guidance and task coordination for help desk technicians.</li><li>
Assist with training, mentoring, and onboarding of new help desk staff.</li><li>
Maintain a productive and aligned relationship with third party MSP who provide Infrastructure services, including helpdesk resources.</li><li>
Contribute to performance reviews by providing feedback on technician performance and development needs.</li><li>
Lead in the development of processes to manage major incidents.</li></ul> 
We&rsquo;d love to hear from you if:<ul><li>
Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field (or equivalent experience).</li><li>
2 -3 years of experience in IT support or help desk roles,</li><li>
Strong knowledge of Windows and/or macOS environments, Microsoft 365, Active Directory, and common enterprise applications.</li><li>
Hands-on experience with IT service management (ITSM) tools (e.g., ServiceNow, Jira Service Management, Freshservice, Zendesk).</li><li>
Solid understanding of networking fundamentals, hardware troubleshooting, and endpoint management.</li><li>
Excellent communication, customer service, and documentation skills.</li></ul> 
Key Competencies<ul><li>
Customer-focused mindset with strong problem-solving abilities.</li><li>
Ability to prioritize and manage multiple tasks in a fast-paced environment.</li><li>
Strong analytical skills with attention to detail.</li><li>
Leadership, coaching, and collaboration skills.</li><li>
Ability to translate technical concepts into clear, user-friendly language.</li></ul> 
Compensation: 
 
The annual base salary range for this role is from $80,000 to $90,000 
 
At TOPPAN Packaging Americas, We offer a comprehensive Total Rewards package designed to support our employees&rsquo; overall wellbeing. This includes competitive pay, robust benefits, and programs that help you thrive both personally and professionally. Specific benefits and wellbeing programs may vary based on your work location, employment classification, or collective bargaining agreement. 
 
Benefits<ul><li>
Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options</li><li>
401(k) retirement plan with company match</li><li>
Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services</li><li>
Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family</li><li>
Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance</li><li>
Tuition reimbursement</li></ul> 
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. 
 
We are committed to providing a workplace where everyone feels respected, valued, and able to contribute to their fullest potential. We also provide reasonable accommodations to individuals with disabilities throughout the application and employment processes. If you require assistance or accommodation due to a disability, please contact us.</div>

IT Help Desk Administrator

SIGMA DEFENSE

<div>Sigma Defense is seeking a Help Desk Network Administrator to join our team at Creech AFB! The hired candidate will support the Air Force in the operation and maintenance of the MQ-9 communications system, global network architectures to include the Aircraft Control Network (ACN), Sensor Product Dissemination Network (SPDN), Squadron Operations Centers (SOCs) ancillary systems, and relay site communication. The Network Admin will support all MQ-9 stakeholders including ACC, ANG, AFSOC, SOCOM, USMC, ADC, and other external agencies.
Equal Opportunity Employer/Veterans/Disabled: Sigma Defense Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 
Requirements 
<ul><li>
3-5 years of Network Administration experience in a Help Desk environment.</li><li>
Security+, CCNA, or equivalent certification.</li><li>
Experience in network administration helpdesk is preferred.</li><li>
Prior military service is desirable.</li><li>
Ability to explain complex technical issues, provide step-by-step instructions, and document tickets/fix actions/summaries clearly.</li><li>
Ability to remain calm to de-escalate difficult situations.</li><li>
Ability to work effectively with team members to resolve issues.</li><li>
Ability to lift, carry, and install equipment weighing about 30 lbs., heavier equipment as needed with team lift.
</li><li>Must be a U.S. citizen.</li></ul>
Personnel Clearance Level:<ul><li>
Candidate must possess or have the ability to obtain an active TS/SCI security clearance.
</li><li>Clearance may be sponsored for the right candidate.</li></ul>
Essential Job Responsibilities (not all-inclusive):<ul><li>
Perform troubleshooting and elevate more complex issues.</li><li>
Act as the focal point for updating edge network devices and software in support of next generation remote split operations.</li><li>
Responsible for supporting a 24/7 support desk and will be responsible for receiving, creating tickets, and documenting issues received from local and remote customers.
</li><li>In-depth comprehension of BGP, EIGRP, and OSPF protocols; layer 2 switching, multicast routing, DMVPN, and IPSec.</li><li>
Monitor network for performance and integrity.</li><li>
Perform network end device and system configuration changes in support of flying schedule.</li><li>
Configure, maintain, and troubleshoot network devices.</li><li>
Provide 24/7/365 Tier 2 Help Desk support in a shift work environment.</li><li>
Ability to conduct in-depth log analysis and root cause isolation.</li><li>
Ability to troubleshoot layer 2 switching and layer 3 routing issues.</li><li>
Monitor and troubleshoot multicast.</li><li>
Monitor and understand firewall rulesets.</li><li>
Support development and testing of network configurations.</li><li>
Input and maintain a ticketing database.</li><li>
Document activities into a master station log.</li><li>
Troubleshoot Circuit to Packet (CTP) communications.</li><li>
Install and maintain local network and server suite and test environment.</li><li>
Interface with C-NOC engineers and end users.</li><li>
Maintain complete technical documentation including network diagrams, IP schemes, etc.</li><li>
Suggest improvements to network performance, capacity, and scalability.</li></ul>
Salary Range: $90,000 - $120,000 annually. 
Benefits 
<ul>
<li>Dental and Vision Insurance</li>
<li>Medical Insurance to Include HSA, FSA, and DFSA Plans</li>
<li>Life and AD&amp;D coverage</li>
<li>Employee Assistance Program (EAP)</li>
<li>401(k) Plan with Company Matching Contributions</li>
<li>160 Hours of Paid Time Off (PTO)
</li><li>12 (Floating) Holidays</li>
<li>Educational Assistance</li>
<li>Highly Competitive Salary</li></ul></div>

1669 - Help Desk Network Administrator

Winsor Consulting Group, LLC

<div>
 
 Department: Service Operations
 
 
 
 Reports to: Service Operations Manager
 
 
 
 Job Description
 
 
 
 The Help Desk Administrator is a Tier 2 technician responsible for handling escalated service requests, troubleshooting complex technical issues, and providing support and mentorship to Tier 1 staff. This position plays a key role in maintaining service quality and client satisfaction by ensuring technical issues are resolved efficiently and accurately. In addition to day-to-day support duties, this role may assist with internal and client-facing projects and must maintain clear, professional communication with both clients and internal teams.
 
 
 
 Job Duties:
 
 
 
 <ul>
 <li>
 Provide advanced troubleshooting and resolution for escalated issues from Tier 1 technicians
 </li>
 <li>
 Support and resolve issues related to: o Windows and macOS operating systems
 </li>
 <li>
 Microsoft 365 (Exchange, OneDrive, SharePoint, Teams, Intune) oNetworking fundamentals (LAN/WAN, DNS, DHCP, VPN, Wi-Fi)
 </li>
 <li>
 Active Directory and Group Policy oVirtualization platforms (basic support for Hyper-V, VMware)
 </li>
 <li>
 PC/laptop hardware and peripheral devices
 </li>
 <li>
 Image, configure, and deploy workstations and laptops
 </li>
 <li>
 Deliver clear and timely updates within the ticketing system (e.g., ConnectWise Manage)
 </li>
 <li>
 Maintain high levels of customer service and professionalism in all client communications
 </li>
 <li>
 Participate in internal training and documentation efforts
 </li>
 <li>
 Provide guidance, mentoring, and support to Tier 1 Help Desk staff
 </li>
 <li>
 Identify recurring issues and recommend process or technical improvements
 </li>
 <li>
 Perform remote support using remote desktop and RMM tools
 </li>
 <li>
 Participate in the department&rsquo;s oncall rotation to provide afterhours support as needed
 
 
 </li>
 </ul>
 
 Preferred Skills:
 
 
 
 <ul>
 <li>
 Strong working knowledge of Windows desktop OS and Microsoft 365
 </li>
 <li>
 Familiarity with Exchange Online, Active Directory, and basic server administration
 </li>
 <li>
 Understanding of core networking concepts (TCP/IP, DNS, DHCP, VPN)
 </li>
 <li>
 Experience with RMM and PSA tools (e.g., ConnectWise Automate/Manage)
 </li>
 <li>
 Excellent troubleshooting and logical thinking skills
 </li>
 <li>
 Ability to clearly document work and resolutions
 </li>
 <li>
 Professional verbal and written communication skills
 </li>
 <li>
 Ability to work independently and collaboratively within a team
 </li>
 <li>
 Strong customer service orientation and attention to detail
 </li>
 <li>
 Ability to represent Winsor Consulting in a professional manner, especially during onsite engagements
 
 
 </li>
 </ul>
 
 Experience:
 
 
 
 <ul>
 <li>
 24 years of experience in a technical support role, preferably within a Managed Services Provider (MSP)
 </li>
 <li>
 Experience handling Tier 2 or escalated support requests
 </li>
 <li>
 Experience with remote desktop and remote support tools (e.g., ScreenConnect, TeamViewer)
 </li>
 <li>
 Familiarity with scripting or automation tools is a plus
 
 
 </li>
 </ul>
 
 Education:
 
 
 
 <ul>
 <li>
 Associate's Degree in Information Technology or equivalent experience. Bachelor's Degree in IT preferred.
 </li>
 <li>
 Preferred Certifications CompTIA A+, Network+, Server+, Microsoft 365 Certified: Modern Desktop Administrator Associate
 </li>
 </ul>
</div>

Help Desk Administrator

Smart System Technologies

JOB TITLE: IT SYSTEMS ADMINISTRATORReports to: [IT Manager / Director of Technology] Department: Information Technology Employment Type: [Full-Time / Contract]Position SummaryWe are seeking a skilled and proactive IT Systems Administrator to manage, maintain, and secure our organization&rsquo;s IT infrastructure. You will be responsible for servers, networks, cloud services, end-user support, and system security. The ideal candidate thrives in a fast-paced environment, troubleshoots efficiently, and automates repetitive tasks to improve system reliability.Key ResponsibilitiesSystem Administration &amp; Maintenance<ul><li>Install, configure, and maintain Windows Server, Linux (e.g., Ubuntu, CentOS), and/or macOS servers.</li><li>Manage virtualization environments (VMware vSphere, Microsoft Hyper-V, or Proxmox).</li><li>Monitor system performance, uptime, and resource utilization; proactively resolve bottlenecks.</li><li>Perform regular patch management, firmware updates, and software upgrades.</li></ul>Network Management<ul><li>Configure and troubleshoot LAN/WAN, VPNs, firewalls (e.g., Fortinet, pfSense, Cisco ASA), and switches.</li><li>Manage DNS, DHCP, and IP address schemes.</li><li>Ensure network security best practices (VLAN segmentation, access control lists).</li></ul>Cloud &amp; Hybrid Environments<ul><li>Administer cloud platforms (Microsoft 365 / Azure, AWS, or Google Workspace).</li><li>Manage identity and access via Azure AD / Entra ID or Okta.</li><li>Support hybrid connectivity (ExpressRoute, VPN tunnels to cloud).</li></ul>Security &amp; Backup<ul><li>Implement and test backup and disaster recovery solutions (Veeam, Acronis, or native cloud backups).</li><li>Monitor logs and alerts for security incidents; respond to potential threats.</li><li>Manage antivirus/EDR solutions (CrowdStrike, SentinelOne, Defender for Endpoint).</li><li>Assist with compliance audits (SOC2, ISO 27001, HIPAA, or GDPR as applicable).</li></ul>End-User &amp; Helpdesk Support<ul><li>Serve as escalation point for Level 2/3 helpdesk tickets.</li><li>Manage user accounts, permissions, and group policies (Active Directory / Entra ID).</li><li>Support productivity tools (Microsoft 365, Slack, Zoom, etc.).</li></ul>Automation &amp; Documentation<ul><li>Write scripts (PowerShell, Bash, or Python) to automate routine administrative tasks.</li><li>Maintain accurate system documentation (network diagrams, configurations, runbooks).</li><li>Create and update IT policies and standard operating procedures.</li></ul>Required QualificationsEducation &amp; Experience<ul><li>Associate&rsquo;s or Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent work experience).</li><li>3&ndash;5+ years of hands-on experience as a Systems Administrator or similar role.</li></ul>Technical Skills<ul><li>Operating Systems: Expert in Windows Server (2016/2019/2022) and proficient in Linux administration.</li><li>Virtualization: Strong experience with VMware or Hyper-V.</li><li>Networking: Solid understanding of TCP/IP, routing, switching, VLANs, and firewalls.</li><li>Cloud: Experience with Microsoft 365 admin center and Azure IaaS or AWS EC2/S3.</li><li>Scripting: Ability to write and understand PowerShell or Bash scripts.</li><li>Backup/DR: Proven experience with backup tools and recovery testing.</li></ul>Soft Skills<ul><li>Strong analytical and problem-solving abilities.</li><li>Excellent written and verbal communication; ability to explain technical concepts to non-technical staff.</li><li>Self-starter with ability to prioritize tasks in a high-pressure environment.</li><li>Team player willing to mentor junior staff.</li></ul>Pay: QAR90,000.00 - QAR135,000.00 per yearWork Location: In person

IT Systems Administrator

LiDestri Food and Drink

<div>About LiDestri Foods
LiDestri Foods has grown from our roots as a pasta sauce and salsa manufacturer to become an R&amp;D engine, formulating and producing innovative food products for our national and retailer brand partners. A family-run company based in Rochester, NY, LiDestri employs over 1,000 people across three U.S. locations. We have decades-long partnerships with some of the most respected consumer packaged goods (CPG) companies and the most highly inventive retailer brands. 
 Excellent Pay and Benefits:<ul><li>
Great career-pathing</li><li>
Professional development, including unlimited online training courses</li><li>
Health insurance with premium contributions</li><li>
Dental, vision, HSA</li><li>
100% company paid life insurance and long-term disability</li><li>
401k &ndash; with employer match</li><li>
Paid time off to include- vacation, sick pay, wellness time off, and 10 holidays</li><li>
Company bonuses</li><li>
And many more&hellip;.</li></ul> 
POSITION SUMMARY:
Under general supervision, identify, troubleshoot, and resolve problems encountered by users 
DUTIES &amp; RESPONSIBILITIES:<div><ul><li>
Utilizing computer and peripheral troubleshooting skills (including hardware, software, and e-mail), make repairs and corrections where required</li><li>
Install, configure, upgrade and troubleshoot operating systems, software and network printers</li><li>
Deploy desktop workstations and laptops</li><li>
Create, update, escalate and close tickets using corporate helpdesk system</li><li>
Assist in maintaining inventory of IT assets</li><li>
Act as a technical resource in assisting users to resolve problems with equipment and data, implementing solutions or notifying other areas as required</li><li>
Capable of offering technical support on-site or via phone or email</li><li>
Have ability to take calls 24/7 on a rotational schedule, when necessary</li><li>
Provide input on upcoming and existing technologies and solutions, including helping users assess their needs</li><li>
Work in a safe manner, consistent with company safety rules and regulations</li><li>
Report food safety &amp; quality problems to personnel with authority to initiate action</li><li>
Local travel between company facilities 50%</li><li>
Potential for out-of-state travel to support other company facilities up to a few times per year</li></ul></div> 
REQUIRED EDUCATION, SKILLS &amp; EXPERIENCE:<div><ul><li>
High School diploma or GED required</li><li>
3+ years Information Technology desktop support experience required</li><li>
Knowledge of hardware and software tools for troubleshooting, as well as of resources for resolving known problems</li><li>
Good analytical and logical reasoning skills</li><li>
Experience with troubleshooting LAN and wireless network issues</li><li>
Experience with enterprise malware and antivirus software</li><li>
Experience with DHCP, DNS, and Active Directory</li><li>
Working knowledge of operating systems including relevant versions of Windows, iOS, Android, and Server</li><li>
Excellent communications skills (both written and oral) and strong Customer Service and Client Facing skills</li><li>
Ability to document work performed and new procedures</li></ul></div> 
WORKING CONDITIONS:<div><ul><li>
Regularly required to sit, use hands</li><li>
Occasionally need to lift and/or move up to 40 pounds</li><li>
Frequent exposure to manufacturing plant floor requiring the use of personal protective equipment (ear plugs, safety glasses, bump cap, skid-resistant leather shoes, etc.)</li><li>
Must follow Good Manufacturing Practice (hair net, no jewelry, no fake nails or eyelashes, no food/drink, gum, etc. in manufacturing Plant)</li></ul></div> 
DISCLAIMER: The duties listed above are intended only as illustrations of the various types of work that may be performed and is not an inclusive summary of job duties and responsibilities. The omission of specific statements of duties or responsibilities does not exclude them from the position. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the Company as the needs of the Company and requirements of the job change.</div>

Help Desk Administrator -

Batterjee Medical College

<div>
 
 We are seeking a proactive and technically skilled
 
 IT Administrator
 
 to provide Level 1 and Level 2 support across the organization. This role is critical in ensuring smooth IT operations, resolving technical issues, and maintaining reliable infrastructure to support business and academic functions.
 
 
 
 
 Key Responsibilities
 
 
 
 
 Technical Support (L1 &amp; L2)
 
 
 
 <ul>
 <li>
 Provide first- and second-line support via ticketing system, phone, email, or in person
 
 </li>
 <li>
 Troubleshoot hardware, software, network, and peripheral issues
 
 </li>
 <li>
 Manage user accounts (password resets, access permissions, email setup)
 
 </li>
 <li>
 Escalate complex issues to L3 support when required
 
 </li>
 <li>
 Document solutions and maintain a knowledge base
 
 </li>
 </ul>
 
 
 System &amp; Network Administration
 
 
 
 <ul>
 <li>
 Install and configure operating systems (Windows, macOS, Linux) and applications
 
 </li>
 <li>
 Manage users and permissions via Active Directory / Entra ID
 
 </li>
 <li>
 Monitor and troubleshoot network connectivity (LAN, Wi-Fi, VPN)
 
 </li>
 <li>
 Perform basic server administration (backups, updates, user management)
 
 </li>
 </ul>
 
 
 IT Infrastructure Maintenance
 
 
 
 <ul>
 <li>
 Deploy and maintain workstations, laptops, and IT equipment
 
 </li>
 <li>
 Perform routine system maintenance and updates
 
 </li>
 <li>
 Manage IT inventory (hardware and software licenses)
 
 </li>
 <li>
 Ensure adherence to IT security best practices
 
 </li>
 </ul>
 
 
 User Support &amp; Training
 
 
 
 <ul>
 <li>
 Guide users on IT policies and troubleshooting
 
 </li>
 <li>
 Develop and update technical documentation and FAQs
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT, Computer Science, or related field (or equivalent experience)
 
 </li>
 <li>
 Minimum
 
 4+ years
 
 in IT support (L1/L2 or Helpdesk)
 
 </li>
 <li>
 Strong hands-on experience with:
 
 <ul>
 <li>
 Windows OS &amp; Microsoft 365
 
 </li>
 <li>
 Active Directory / Entra ID
 
 </li>
 <li>
 Basic networking (TCP/IP, DNS, DHCP, VPN)
 
 </li>
 </ul>
 </li>
 <li>
 Familiarity with remote support tools (TeamViewer, AnyDesk, RDP)
 
 </li>
 <li>
 Experience with ticketing systems
 
 </li>
 </ul>
 
 
 Certifications (Preferred/Required):
 
 
 
 <ul>
 <li>
 CompTIA A+
 
 </li>
 <li>
 Microsoft Modern Desktop Administrator
 
 </li>
 <li>
 ITIL Foundation
 
 </li>
 <li>
 CCNA / MCSE
 
 </li>
 </ul>
 
 Core Competencies
 
 
 <ul>
 <li>
 Strong problem-solving and troubleshooting skills
 
 </li>
 <li>
 Customer-focused mindset with clear communication
 
 </li>
 <li>
 Ability to prioritize tasks and work independently
 
 </li>
 <li>
 Patience in supporting non-technical users
 
 </li>
 </ul>
</div>

IT Administrator

Veterinary Pharmacy

<div>Position Summary

Veterinary Pharmaceutical Solutions (VPS) is seeking an IT Specialist to serve as the primary on-site technology resource for our veterinary compounding pharmacy facility in St. Peter, MN. This role owns day-to-day IT operations, delivers hands-on end user support, and contributes to strategic process improvement and system implementation initiatives. In addition to supporting VPS directly, this individual will participate in a global helpdesk function providing secondary remote support to a sister company, Diamond Animal Health. 


This is a high-ownership, high-visibility role suited for someone who thrives in a fast-paced, collaborative environment, takes initiative without being asked, and can operate as a capable generalist across both operational and project-oriented work. We&rsquo;re looking for someone who listens carefully, asks good questions, and solves problems at the root rather than patching symptoms. If you&rsquo;re driven by curiosity and take ownership instinctively, you&rsquo;ll fit here.

What This Role Offers

Unlike typical IT support roles, this position offers direct ownership of an entire facility&rsquo;s technology environment with meaningful exposure to cross-functional improvement initiatives. You will be the person who keeps VPS running and collaborates directly with leadership to shape how technology evolves here. Success requires strong technical fundamentals, sound judgment, and the ability to translate operational problems into practical solutions. The role is designed with a technical growth path in mind for the right candidate. 

<div>
<div><div><div>Location</div><div> 
On-site &mdash; St. Peter, MN</div></div><div><div> 
Remote Support</div><div> 
Secondary helpdesk support for Diamond Animal Health via global helpdesk function</div></div><div><div> 
Reports To</div><div> 
Director of IT</div></div><div><div> 
Role Environment</div><div> 
Fast-paced, collaborative, ownership-oriented</div></div></div></div> 

Key Responsibilities

End User Support &amp; Daily Operations
<ul><li> Serve as the first point of contact for all IT-related issues at the VPS St. Peter facility</li></ul>
<ul><li> Own the full lifecycle of end user hardware and software &mdash; including procurement coordination, installation, configuration, moves/adds/changes, and ongoing maintenance</li></ul>
<ul><li> Troubleshoot and resolve end user issues efficiently, minimizing downtime across a 30-person operation</li></ul>
<ul><li> Escalate complex issues appropriately while maintaining ownership of resolution</li></ul>
<ul><li> Provide secondary remote IT support for Diamond Animal Health through a shared global helpdesk function</li></ul> 


Vendor &amp; Systems Management
<ul><li> Serve as the local point of contact for third-party vendors</li></ul>
<ul><li> Support SaaS solution providers by triaging end user issues, coordinating escalations, and performing local administration and configuration of systems as required</li></ul>
<ul><li> Maintain working knowledge of supported systems to provide effective first-line support</li></ul>
<ul><li> Document system configurations, vendor contacts, and support procedures to ensure continuity and institutional knowledge</li></ul> 


Project &amp; Process Improvement Support
<ul><li> Support project management activities for strategic IT and business process improvement initiatives</li></ul>
<ul><li> Assist in planning, coordinating, and executing system implementations and technology upgrades</li></ul>
<ul><li> Document processes, configurations, and project outcomes to build institutional knowledge</li></ul>
<ul><li> Partner with business leadership and cross-functional teams to identify technology gaps and recommend practical solutions</li></ul>

Required Qualifications
<ul><li> 1&ndash;3 years of experience in an IT support, helpdesk, or systems technician role</li></ul>
<ul><li> Demonstrated ability to support end users across hardware, software, and network-related issues</li></ul>
<ul><li> Experience with Windows-based environments and standard productivity tools (Microsoft 365)</li></ul>
<ul><li> Strong troubleshooting skills and ability to work independently without day-to-day technical oversight</li></ul>
<ul><li> Clear, professional communication skills &mdash; able to translate technical issues for non-technical staff</li></ul>
<ul><li> Organized, dependable, and able to manage competing priorities in a small-team environment</li></ul> 


Preferred Qualifications
<ul><li> Experience supporting healthcare, pharmaceutical, manufacturing, or similarly regulated environment</li></ul>
<ul><li> Familiarity with helpdesk ticketing systems and remote support tools</li></ul>
<ul><li> Exposure to IT project coordination or process improvement initiatives</li></ul>
<ul><li> Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) or equivalent</li></ul>
<ul><li> CompTIA A+, Network+, or equivalent certification</li></ul> 


Key Skills and Attributes
<div>
<div><div><div>Emotional Intelligence</div><div> 
Reads the room and builds trust quickly, especially with frustrated or non-technical users.</div></div><div><div> 
Curiosity &amp; Continuous Learning</div><div> 
Approaches unfamiliar problems with genuine interest rather than anxiety. Actively seeks to understand why, not just what.</div></div><div><div> 
Root Cause Thinking</div><div> 
Solves the general problem, not just the specific. Digs until they understand the underlying cause and closes the loop permanently.</div></div><div><div> 
Communication</div><div> 
Listens before speaking. Asks clarifying questions before jumping to solutions. Writes and speaks clearly to technical and non-technical audiences alike.</div></div><div><div> 
Initiative</div><div> 
Doesn&rsquo;t wait to be told. Spots gaps, proposes solutions, and moves. Communicates what they did and why.</div></div><div><div> 
Relationship Building</div><div> 
Invests in people, not just problems. Earns trust across the organization over time, making them more effective as a resource and a partner.</div></div><div><div> 
Fact-Driven Judgment</div><div> 
Grounds decisions and recommendations in data and evidence. Comfortable saying &ldquo;I don&rsquo;t know yet&rdquo; and finding out before acting</div></div></div></div> 

Why Join Veterinary Pharmaceutical Solutions
<ul><li> Play a meaningful role in a mission-driven company advancing animal health through pharmaceutical innovation</li></ul>
<ul><li> Own your domain &mdash; this is not a support role buried in a large IT org; your work directly shapes the technology environment at VPS</li></ul>
<ul><li> Grow on a technical career path with increasing scope and responsibility as VPS scales</li></ul>
<ul><li> Join a collaborative, fast-moving team that values initiative, continuous improvement, and practical results</li></ul>
<ul><li> Competitive benefits including 401k match and health, dental, and vision insurance with premiums as low as $0 per month.</li></ul> 


Veterinary Pharmaceutical Solutions is an equal opportunity employer. If you require an accommodation, please reach out to the Human Resources department.</div>

IT Specialist - VPS

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