helpdesk administrator

BETSOL

<div>
 BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average.
 <br/>
 <br/>
 BETSOL&rsquo;s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and best-in-class performance.
 <br/>
 <br/>
 BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers.
 <br/>
 <br/>
 BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India.
 <br/>
 <br/>
 We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities.
 <br/>
 <br/>
 Learn more at betsol.com
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Support &amp; Operations
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Facilitate employee onboardings and offboardings.
  </li>
  <li>
   Install, configure, test, and maintain desktops, laptops, peripherals, and related hardware.
  </li>
  <li>
   Provide technical support for desktops, laptops, printers, scanners, and other end-user devices.
  </li>
  <li>
   Troubleshoot and resolve hardware, software, OS, and peripheral-related incidents and service requests.
  </li>
  <li>
   Contact end users via phone or Microsoft Teams to schedule remote or onsite support sessions.
  </li>
  <li>
   Deliver timely resolution while maintaining high customer satisfaction.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Ticket &amp; Service Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monitor, assign, prioritize, and resolve tickets using ITSM tools such as ServiceNow, Jira, or similar platforms.
  </li>
  <li>
   Adhere to SLA, ticket quality standards, documentation requirements, and escalation procedures.
  </li>
  <li>
   Perform root cause analysis for recurring issues and collaborate with teams for permanent fixes.
  </li>
  <li>
   Ensure accurate time tracking, ticket updates, and resolution notes as per ITIL best practices.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  System &amp; Software Administration
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Perform OS installation, reinstallation, upgrades, patching, and configuration for Windows desktops and laptops.
  </li>
  <li>
   Install, upgrade, and support standard enterprise applications such as Microsoft Office, Acrobat Reader, mail clients, and collaboration tools.
  </li>
  <li>
   Deploy and maintain antivirus and endpoint protection solutions; detect and remove malware or viruses.
  </li>
  <li>
   Configure user profiles, email accounts, and basic system policies as required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Network &amp; Connectivity Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Troubleshoot LAN, Wi-Fi, VPN, and basic network connectivity issues.
  </li>
  <li>
   Configure and support network and local printers.
  </li>
  <li>
   Coordinate with network and security teams for escalations related to infrastructure issues.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Asset, Inventory &amp; Lifecycle Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage IT assets throughout their lifecycle, including procurement, allocation, tracking, recovery, and disposal.
  </li>
  <li>
   Maintain accurate asset records using CMDB and asset management tools such as ServiceNow, Insight, HPAM, etc.
  </li>
  <li>
   Handle IT inventory management, ensuring adequate stock levels for laptops, desktops, accessories, and spares.
  </li>
  <li>
   Support e-waste management and e-recycling activities in compliance with company policies.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  User Lifecycle Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Execute IT onboarding and offboarding activities, including system setup, access provisioning, asset handover, and recovery.
  </li>
  <li>
   Ensure data security and compliance during employee exits by following standard IT procedures.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compliance, Documentation &amp; Continuous Improvement
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Follow IT policies, security standards, and compliance requirements.
  </li>
  <li>
   Create and update technical documentation, SOPs, and knowledge base articles.
  </li>
  <li>
   Proactively identify opportunities to improve processes, automation, and service delivery.
  </li>
  <li>
   Collaborate with cross-functional IT teams for projects, upgrades, and rollouts.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Required Skills &amp; Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong knowledge of Windows OS installation, configuration, troubleshooting, and support.
  </li>
  <li>
   Hands-on experience with desktop/laptop hardware and software troubleshooting.
  </li>
  <li>
   Experience with printer configuration, email setup, Wi-Fi, and LAN connectivity issues.
  </li>
  <li>
   Familiarity with ITSM tools (ServiceNow, Jira, etc.) and CMDB-based asset management.
  </li>
  <li>
   Working knowledge of ITIL processes: Incident, Request, Problem, and Change Management.
  </li>
  <li>
   Excellent verbal and written communication skills with the ability to interact with global users.
  </li>
  <li>
   Strong analytical, troubleshooting, and independent problem-solving skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Certifications (Preferred)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   MCSE, MCITP, MCTS, or equivalent certifications are an added advantage.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience &amp; Education
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience: 3+ years of experience as a System Administrator, Helpdesk Administrator, or equivalent role.
  </li>
  <li>
   Education: Bachelor&rsquo;s Degree in an IT-related discipline or equivalent.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 All your information will be kept confidential according to EEO guidelines.
</div>


Systems Administrator

<div>
 BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average.
 <br/>
 <br/>
 BETSOL&rsquo;s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and best-in-class performance.
 <br/>
 <br/>
 BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers.
 <br/>
 <br/>
 BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India.
 <br/>
 <br/>
 We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities.
 <br/>
 <br/>
 Learn more at betsol.com
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Support &amp; Operations
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide onsite support for Customer offices as needed.
  </li>
  <li>
   Coordinate with offshore teams (network, security) to facilitate new office locations setup and maintenance tasks.
  </li>
  <li>
   Facilitate employee onboardings and offboardings.
  </li>
  <li>
   Install, configure, test, and maintain desktops, laptops, peripherals, and related hardware.
  </li>
  <li>
   Provide technical support for desktops, laptops, printers, scanners, and other end-user devices.
  </li>
  <li>
   Troubleshoot and resolve hardware, software, OS, and peripheral-related incidents and service requests.
  </li>
  <li>
   Contact end users via phone or Microsoft Teams to schedule remote or onsite support sessions.
  </li>
  <li>
   Deliver timely resolution while maintaining high customer satisfaction.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Ticket &amp; Service Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monitor, assign, prioritize, and resolve tickets using ITSM tools such as ServiceNow, Jira, or similar platforms.
  </li>
  <li>
   Adhere to SLA, ticket quality standards, documentation requirements, and escalation procedures.
  </li>
  <li>
   Perform root cause analysis for recurring issues and collaborate with teams for permanent fixes.
  </li>
  <li>
   Ensure accurate time tracking, ticket updates, and resolution notes as per ITIL best practices.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  System &amp; Software Administration
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Perform OS installation, reinstallation, upgrades, patching, and configuration for Windows desktops and laptops.
  </li>
  <li>
   Install, upgrade, and support standard enterprise applications such as Microsoft Office, Acrobat Reader, mail clients, and collaboration tools.
  </li>
  <li>
   Deploy and maintain antivirus and endpoint protection solutions; detect and remove malware or viruses.
  </li>
  <li>
   Configure user profiles, email accounts, and basic system policies as required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Network &amp; Connectivity Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Troubleshoot LAN, Wi-Fi, VPN, and basic network connectivity issues.
  </li>
  <li>
   Configure and support network and local printers.
  </li>
  <li>
   Coordinate with network and security teams for escalations related to infrastructure issues.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Asset, Inventory &amp; Lifecycle Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage IT assets throughout their lifecycle, including procurement, allocation, tracking, recovery, and disposal.
  </li>
  <li>
   Maintain accurate asset records using CMDB and asset management tools such as ServiceNow, Insight, HPAM, etc.
  </li>
  <li>
   Handle IT inventory management, ensuring adequate stock levels for laptops, desktops, accessories, and spares.
  </li>
  <li>
   Support e-waste management and e-recycling activities in compliance with company policies.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  User Lifecycle Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Execute IT onboarding and offboarding activities, including system setup, access provisioning, asset handover, and recovery.
  </li>
  <li>
   Ensure data security and compliance during employee exits by following standard IT procedures.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compliance, Documentation &amp; Continuous Improvement
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Follow IT policies, security standards, and compliance requirements.
  </li>
  <li>
   Create and update technical documentation, SOPs, and knowledge base articles.
  </li>
  <li>
   Proactively identify opportunities to improve processes, automation, and service delivery.
  </li>
  <li>
   Collaborate with cross-functional IT teams for projects, upgrades, and rollouts.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Required Skills &amp; Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong knowledge of Windows OS installation, configuration, troubleshooting, and support.
  </li>
  <li>
   Hands-on experience with desktop/laptop hardware and software troubleshooting.
  </li>
  <li>
   Experience with printer configuration, email setup, Wi-Fi, and LAN connectivity issues.
  </li>
  <li>
   Familiarity with ITSM tools (ServiceNow, Jira, etc.) and CMDB-based asset management.
  </li>
  <li>
   Working knowledge of ITIL processes: Incident, Request, Problem, and Change Management.
  </li>
  <li>
   Excellent verbal and written communication skills with the ability to interact with global users and strong vendor management.
  </li>
  <li>
   Strong analytical, troubleshooting, and independent problem-solving skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Certifications (Preferred)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   MCSE, MCITP, MCTS, or equivalent certifications are an added advantage.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience &amp; Education
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience: 3+ years of experience as a System Administrator, Helpdesk Administrator, or equivalent role.
  </li>
  <li>
   Education: Bachelor&rsquo;s Degree in an IT-related discipline or equivalent.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 All your information will be kept confidential according to EEO guidelines.
</div>


IT Support Engineer

Know your ability

<p><b>Job Title: Zendesk Administrator</b></p><p>Schedule: 5 Days a Week | Rotational Shifts | Rotational Week Off</p><p>Work Type: Work from Office</p><p>Experience: 5 &ndash; 10 Years</p><p>Role Overview</p><p>We are seeking an experienced Zendesk Administrator to manage, optimize, and scale our Zendesk</p><p>environment across multiple client operations. The role involves deep configuration, automation, and</p><p>analytical responsibilities, ideal for professionals who can combine technical expertise with operational</p><p>insight to deliver seamless support experiences.</p><p>Key Responsibilities</p><ul><li>Administer and maintain Zendesk instances, including configuration of users, roles, groups, andpermissions.</li></ul><ul><li>Design and implement efficient workflows, automations, triggers, and macros to streamline processes.</li></ul><ul><li>Manage integrations with tools such as Slack, Jira, Salesforce, and internal systems.</li></ul><ul><li>Build and maintain reports and dashboards using Zendesk Explore to provide actionable insights.</li></ul><ul><li>Audit configurations regularly to ensure platform stability, accuracy, and performance optimization.</li></ul><ul><li>Collaborate with internal stakeholders to identify and implement automation or process improvements.</li></ul><ul><li>Support rollout of new Zendesk features and conduct training for end users.</li></ul><ul><li>Troubleshoot and resolve system-related issues while minimizing downtime or disruptions.</li></ul><p><b>Required Skills &amp; Domain Expertise</b></p><ul><li>Strong understanding of Zendesk Support, Chat, Guide, and Explore.</li></ul><ul><li>Proven experience in automation design, workflow optimization, and configuration management.</li></ul><ul><li>Proficiency in building reports, dashboards, and SLA metrics.</li></ul><ul><li>Experience managing large-scale or multi-instance Zendesk environments.</li></ul><ul><li>Strong analytical and problem-solving skills with attention to detail.</li></ul><ul><li>Excellent communication and stakeholder management capabilities.</li></ul><p><b>Technical Competencies</b></p><ul><li>Hands-on experience with Zendesk API integrations and third-party apps.</li></ul><ul><li>Familiarity with automation tools, ticketing structures, and data mapping.</li></ul><ul><li>Working knowledge of platforms like Slack, Jira, Salesforce, and Freshdesk (advantageous).</li></ul><ul><li>Proficient in Excel for data analysis and reporting.</li></ul><ul><li>Zendesk Certifications preferred (Admin or Support Specialist).</li></ul><p>Customer Support Competencies</p><ul><li>Analytical thinker who approaches workflow optimization from both user and system perspectives.</li></ul><ul><li>Strong documentation and process improvement skills.</li></ul><ul><li>Ability to translate technical findings into actionable business insights.</li></ul><ul><li>Track record of ensuring system uptime, efficiency, and high CSAT performance.</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s Degree in Computer Science, Information Systems, or a related field.</li></ul><ul><li>5&ndash;10 years of relevant experience as a Zendesk Administrator or similar role.</li></ul><ul><li>Zendesk Certification(s) preferred.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: ₹454,187.13 - ₹1,075,272.25 per year</p><p>Benefits:</p><ul><li>Health insurance</li><li>Provident Fund</li></ul><p>Application Question(s):</p><ul><li>Have you worked on Zendesk API integrations and third-party apps?</li><li>Working knowledge of platforms like Slack, Jira, Salesforce, and Freshdesk?</li><li>Are you Familiar with automation tools, ticketing structures, and data mapping?</li></ul><p>Work Location: In person</p>

Zendesk Administrator-Slack, Jira, Salesforce & Freshdesk | 11 LPA | Rabale

Helitrope Ventures

<p>We are looking for a reliable and proactive <b>IT Helpdesk / Junior System Administrator</b> to support the daily IT operations across office and project locations. The ideal candidate will provide first-level technical support, manage routine system and network maintenance, and ensure seamless user experience through timely troubleshooting and resolution.</p><p><b>KEY RESPONSIBILITIES</b></p><p><b>Technical Support &amp; Helpdesk</b></p><ul><li>Provide first-line support for hardware, software, and network issues.</li><li>Install, configure, and maintain computers, printers, and other peripherals.</li><li>Handle troubleshooting for Windows OS, Microsoft Office, and network connectivity.</li><li>Manage user accounts, passwords, and access permissions in coordination with the System Administrator.</li></ul><p><b>System &amp; Network Maintenance</b></p><ul><li>Monitor system performance and report issues promptly.</li><li>Assist in software updates, backups, and equipment inventory management.</li><li>Support the configuration and maintenance of LAN/Wi-Fi networks and office devices.</li></ul><p><b>Project &amp; Field IT Support</b></p><ul><li>Provide on-site IT assistance to project teams and business units.</li><li>Coordinate setup of IT and communication systems at new or temporary business locations.</li><li>Ensure equipment readiness and system stability during operational activities.</li></ul><p><b>Documentation &amp; Coordination</b></p><ul><li>Maintain accurate records of service requests and IT assets.</li><li>Assist in preparing IT documentation and user guides for internal use.</li><li>Collaborate with vendors and suppliers when required for maintenance or technical support.</li></ul><p><b>QUALIFICATIONS</b></p><p>This role is hands-on and requires someone flexible, detail-oriented, and capable of working in both office and site-based environments.</p><p><b>Education</b></p><ul><li>Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or related technical field.</li><li>Additional certifications (CompTIA A+, Network+, Microsoft Fundamentals) are an advantage.</li></ul><p><b>Experience</b></p><ul><li>1&ndash;2 years of experience in IT Helpdesk, Technical Support, or Junior System Administration role.</li><li>Experience supporting both office-based and project site operations preferred.</li></ul><p><b>Technical Skills</b></p><ul><li>Proficient in computer hardware and software troubleshooting.</li><li>Knowledge of Windows OS, Office 365, and common business applications.</li><li>Familiar with LAN/WAN setup, routers, switches, Wi-Fi, and connectivity solutions.</li><li>Understanding system security, backup procedures, and user management.</li></ul><p><b>Communication Skills:</b></p><ul><li>Strong English communication skills, both written and verbal.</li><li>Able to interact with non-technical users and explain technical issues clearly.</li></ul><p><b>Professional Attributes</b></p><ul><li><b>Service-Oriented:</b> Responsive and reliable in addressing IT concerns.</li><li><b>Proactive:</b> Takes initiative in identifying and resolving issues before escalation.</li><li><b>Adaptable:</b> Flexible with schedule and capable of working extended hours when required.</li><li><b>Detail-Oriented:</b> Maintains accuracy in documentation and IT asset management.</li><li><b>Team Player:</b> Works collaboratively within the IT team and across departments.</li><li><b>Physically Fit:</b> Capable of handling hardware setup and field work.</li><li><b>Mobile &amp; Flexible:</b> Willing to travel to various business or project sites across Qatar.</li></ul><p>Job Type: Full-time</p><p>Pay: QAR3,000.00 - QAR4,500.00 per month</p><p>Application Question(s):</p><ul><li>Do you have hardware/software/network troubleshooting experience? If yes, specify what tools, and applications have you used.</li></ul><p>Experience:</p><ul><li>IT Helpdesk, TechSupport, or Jr. System Administration: 1 year (Required)</li></ul><p>License/Certification:</p><ul><li>IT / Relevant Certifications for the position (Preferred)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul><p>Willingness to travel:</p><ul><li>75% (Preferred)</li></ul><p>Work Location: In person</p>

IT Helpdesk

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Administrator L1
</div></div></div></div><div><div><div><div>City: Hyderabad
</div></div></div></div><div><div><div><div>State/Province: Telangana
</div></div></div></div><div><div><div><div>Posting Start Date: 12/31/25
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Role Purpose
</b></p><p>The purpose of the role is to resolve, maintain and manage client&Atilde;&cent;&Acirc;&Acirc;s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA&Atilde;&cent;&Acirc;&Acirc;s ensuring client satisfaction
</p></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><p><b>Do
</b></p><ul><li><b>Ensure timely response of all the tickets raised by the client end user
</b></li><li>Service requests solutioning by maintaining quality parameters
</li><li>Act as a custodian of client&Atilde;&cent;&Acirc;&Acirc;s network/ server/ system/ storage/ platform/ infrastructure and other equipment&Atilde;&cent;&Acirc;&Acirc;s to keep track of each of their proper functioning and upkeep
</li><li>Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
</li><li>Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
</li><li>Provide an acceptance and immediate resolution to the high priority tickets/ service
</li><li>Installing and configuring software/ hardware requirements based on service requests
</li><li>100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
</li><li>Provide application/ user access as per client requirements and requests to ensure timely solutioning
</li><li>Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
</li><li>Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
</li><li>Coordinate with on-site team for complex problem resolution and ensure timely client servicing
</li><li>Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><p><b>Deliver
</b></p><div><div><div><div>No </div><div>Performance Parameter </div><div>Measure
</div></div><br>
<div><div>1. </div><div></div><div>100% adherence to SLA/ timelines
<br>
Multiple cases of red time
<br>
Zero customer escalation
<br>
Client appreciation emails<br>
</div></div><br>
</div></div></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div></div></div></div></div></div><div></div><div><div><div><div>Mandatory Skills: Desktop Support .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

Administrator L1

BN Catering

<p>Job Title: IT Administrator</p><p>Job Summary</p><p>The IT Administrator is responsible for managing, maintaining, and supporting the organization&rsquo;s IT infrastructure, ensuring system security, network reliability, and smooth day-to-day operations. This role supports users, servers, networks, and applications to ensure minimal downtime and optimal performance.</p><p>Key ResponsibilitiesSystem &amp; Server Management</p><ul><li>Install, configure, and maintain Windows/Linux servers</li><li>Manage <b>Active Directory</b>, user accounts, group policies, and permissions</li><li>Monitor system performance and apply updates, patches, and upgrades</li><li>Perform regular system backups and disaster recovery testing</li></ul><p>Network Administration</p><ul><li>Manage LAN, WAN, Wi-Fi, routers, switches, and firewalls</li><li>Monitor network security and troubleshoot connectivity issues</li><li>Ensure secure access to systems (VPN, firewall rules, access controls)</li></ul><p>Virtualization &amp; Cloud</p><ul><li>Manage virtual machines using <b>VMware / Hyper-V</b></li><li>Monitor virtual infrastructure performance and resource usage</li><li>Support basic cloud services (Microsoft 365, Azure, or similar)</li></ul><p>Security &amp; Compliance</p><ul><li>Implement IT security policies and best practices</li><li>Manage antivirus, endpoint protection, and access controls</li><li>Monitor and respond to security incidents</li><li>Ensure compliance with company IT policies and data protection standards</li></ul><p>User Support &amp; Helpdesk</p><ul><li>Provide technical support to end users (hardware, software, email, printers)</li><li>Troubleshoot and resolve IT issues in a timely manner</li><li>Maintain IT asset inventory and documentation</li></ul><p>Software &amp; Hardware Management</p><ul><li>Install and maintain operating systems, applications, and updates</li><li>Manage licenses for software and hardware</li><li>Coordinate with vendors for repairs, upgrades, and purchases</li></ul><p>Required Skills &amp; Qualifications</p><ul><li>Bachelor&rsquo;s degree or Diploma in IT, Computer Science, or related field</li><li>2&ndash;5 years experience in IT administration</li><li>Strong knowledge of <b>Windows Server, Active Directory, and Networking</b></li><li>Experience with <b>VMware / Virtualization technologies</b></li><li>Basic knowledge of cybersecurity practices</li><li>Good troubleshooting and communication skills</li></ul><p>Preferred Skills</p><ul><li>Experience with Microsoft 365 / Exchange</li><li>Knowledge of backup solutions and disaster recovery</li><li>Familiarity with scripting (PowerShell, Bash)</li><li>IT certifications (MCSA, MCSE, CCNA, VMware)</li></ul><p>Working Conditions</p><ul><li>Full-time position</li><li>May require after-hours support during emergencies</li><li>Office-based with occasional remote support</li></ul><p>Job Type: Full-time</p><p>Pay: From KD300.000 per month</p><p>Work Location: Remote</p>

IT Administrator

Essentia Technologies (Pvt) Limited

<p>To perform all helpdesk duties and operations in a timely, efficient and courteous manner; ensuring that all company policies and procedures are complied with.</p><p><b>Key Responsibilities:</b></p><ul><li>Ensure Guard rotas are loaded weekly and make appropriate decisions regarding shifts.</li><li>Carry out daily activities of the control room as governed and directed by the Helpdesk Manager.</li><li>Maintain and update continuously Duty Filters, Subcontract reports, filing, emergency cover and any other reasonable task as directed by the Helpdesk Manager.</li><li>Maintain liaison calls between clients, Customer Relationship Managers and all client employees in a conscientious and courteous manner.</li><li>Report all necessary incidents and occurrences to the Helpdesk Manger and Customer Relationship Manager in a timely manner so that appropriate management action can be taken.</li><li>Generate daily reports and distribute as directed by the Helpdesk Manager.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs35,000.00 - Rs40,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have 1 year call-center experience (UK based campaign)? Yes or No</li><li>An individual will work in rotational shift pattern. Are you willing to work in rotational shift pattern? Yes or No</li><li>What is your current/expected salary?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Work Location: In person</p>

Help Desk Scheduler/ Operations Support Officer/ Customer Support Officer

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