helpdesk administrator

Toppan Packaging Americas

<div><p>TOPPAN Packaging Americas specializes in designing and manufacturing sustainable, high-performance flexible and thermoformed packaging solutions for the food, beverage, medical and consumer goods industries. We offer products like transparent high barrier films, pouches, clamshells and trays, utilizing advanced technology to enhance product safety, visibility and environmental sustainability.<br>
<br>
TOPPAN Packaging Americas operates as part of the global TOPPAN group, with 22 manufacturing facilities across North America, Latin America and Europe.<br>
<br>
Want to learn more? Visit us at packaging.toppan.com<br>
<br>
<b>Summary Description:</b><br>
The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations, ensuring timely and effective technical support for end users, and maintaining high service standards. This role is the liaison between Toppan and the MSP who provides helpdesk resources for support. This role also serves as a bridge between IT support staff and the broader IT organization, focusing on process improvement, ticket management, user satisfaction, and operational efficiency.<br>
<br>
<b>What you&rsquo;ll be doing:</b></p><ul><li>
Work with our MSP who Administers and manages the IT help desk ticketing system, to ensure accurate tracking, prioritization, escalation, and resolution of incidents and service requests.</li><li>
Act as the primary point of contact for escalated technical issues that cannot be resolved by Tier 1 or Tier 2 support.</li><li>
Monitor help desk performance metrics (SLAs, response times, resolution times, backlog) and produce regular reports for IT leadership.</li><li>
Develop, document, and enforce help desk procedures, workflows, and support standards.</li><li>
Coordinate with infrastructure, applications, cybersecurity, and third-party vendors to ensure resolution of complex issues.</li><li>
Maintain and improve the IT knowledge base, ensuring documentation is accurate, current, and accessible.</li><li>
Support onboarding and offboarding processes, including account provisioning, hardware setup, and access management.</li><li>
Ensure compliance with IT policies, security standards, and regulatory requirements.</li><li>
Identify recurring issues and recommend root-cause fixes and process improvements.</li><li>
Participate in IT projects by providing help desk readiness, training materials, and post-deployment support.</li></ul><p></p><p><b>
Leadership &amp; Administrative Duties</b></p><ul><li>
Provide day-to-day guidance and task coordination for help desk technicians.</li><li>
Assist with training, mentoring, and onboarding of new help desk staff.</li><li>
Maintain a productive and aligned relationship with third party MSP who provide Infrastructure services, including helpdesk resources.</li><li>
Contribute to performance reviews by providing feedback on technician performance and development needs.</li><li>
Lead in the development of processes to manage major incidents.</li></ul><p><b><br>
We&rsquo;d love to hear from you if:</b></p><ul><li>
Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field (or equivalent experience).</li><li>
2 -3 years of experience in IT support or help desk roles,</li><li>
Strong knowledge of Windows and/or macOS environments, Microsoft 365, Active Directory, and common enterprise applications.</li><li>
Hands-on experience with IT service management (ITSM) tools (e.g., ServiceNow, Jira Service Management, Freshservice, Zendesk).</li><li>
Solid understanding of networking fundamentals, hardware troubleshooting, and endpoint management.</li><li>
Excellent communication, customer service, and documentation skills.</li></ul><p><b><br>
Key Competencies</b></p><ul><li>
Customer-focused mindset with strong problem-solving abilities.</li><li>
Ability to prioritize and manage multiple tasks in a fast-paced environment.</li><li>
Strong analytical skills with attention to detail.</li><li>
Leadership, coaching, and collaboration skills.</li><li>
Ability to translate technical concepts into clear, user-friendly language.</li></ul><p><b><br>
Compensation:</b><br>
<br>
The annual base salary range for this role is from $80,000 to $90,000<br>
<br>
At TOPPAN Packaging Americas, We offer a comprehensive Total Rewards package designed to support our employees&rsquo; overall wellbeing. This includes competitive pay, robust benefits, and programs that help you thrive both personally and professionally. Specific benefits and wellbeing programs may vary based on your work location, employment classification, or collective bargaining agreement.<br>
<br>
<b>Benefits</b></p><ul><li>
Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options</li><li>
401(k) retirement plan with company match</li><li>
Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services</li><li>
Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family</li><li>
Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance</li><li>
Tuition reimbursement</li></ul><p><br>
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.<br>
<br>
We are committed to providing a workplace where everyone feels respected, valued, and able to contribute to their fullest potential. We also provide reasonable accommodations to individuals with disabilities throughout the application and employment processes. If you require assistance or accommodation due to a disability, please contact us.</p></div>

IT Help Desk Administrator

SIGMA DEFENSE

<p></p><div><p>Sigma Defense is seeking a <b>Help Desk Network Administrator</b> to join our team at Creech AFB! The hired candidate will support the Air Force in the operation and maintenance of the MQ-9 communications system, global network architectures to include the Aircraft Control Network (ACN), Sensor Product Dissemination Network (SPDN), Squadron Operations Centers (SOCs) ancillary systems, and relay site communication. The Network Admin will support all MQ-9 stakeholders including ACC, ANG, AFSOC, SOCOM, USMC, ADC, and other external agencies.</p><p><b><i>
Equal Opportunity Employer/Veterans/Disabled: Sigma Defense Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.</i></b></p><b><br>
Requirements</b><br>
<ul><li>
3-5 years of Network Administration experience in a Help Desk environment.</li><li>
Security+, CCNA, or equivalent certification.</li><li>
Experience in network administration helpdesk is preferred.</li><li>
Prior military service is desirable.</li><li>
Ability to explain complex technical issues, provide step-by-step instructions, and document tickets/fix actions/summaries clearly.</li><li>
Ability to remain calm to de-escalate difficult situations.</li><li>
Ability to work effectively with team members to resolve issues.</li><li>
Ability to lift, carry, and install equipment weighing about 30 lbs., heavier equipment as needed with team lift.
</li><li>Must be a U.S. citizen.</li></ul><p><b>
Personnel Clearance Level:</b></p><ul><li>
Candidate must possess or have the ability to obtain an active TS/SCI security clearance.
</li><li><i>Clearance may be sponsored for the right candidate.</i></li></ul><p><b>
Essential Job Responsibilities (not all-inclusive):</b></p><ul><li>
Perform troubleshooting and elevate more complex issues.</li><li>
Act as the focal point for updating edge network devices and software in support of next generation remote split operations.</li><li>
Responsible for supporting a 24/7 support desk and will be responsible for receiving, creating tickets, and documenting issues received from local and remote customers.
</li><li>In-depth comprehension of BGP, EIGRP, and OSPF protocols; layer 2 switching, multicast routing, DMVPN, and IPSec.</li><li>
Monitor network for performance and integrity.</li><li>
Perform network end device and system configuration changes in support of flying schedule.</li><li>
Configure, maintain, and troubleshoot network devices.</li><li>
Provide 24/7/365 Tier 2 Help Desk support in a shift work environment.</li><li>
Ability to conduct in-depth log analysis and root cause isolation.</li><li>
Ability to troubleshoot layer 2 switching and layer 3 routing issues.</li><li>
Monitor and troubleshoot multicast.</li><li>
Monitor and understand firewall rulesets.</li><li>
Support development and testing of network configurations.</li><li>
Input and maintain a ticketing database.</li><li>
Document activities into a master station log.</li><li>
Troubleshoot Circuit to Packet (CTP) communications.</li><li>
Install and maintain local network and server suite and test environment.</li><li>
Interface with C-NOC engineers and end users.</li><li>
Maintain complete technical documentation including network diagrams, IP schemes, etc.</li><li>
Suggest improvements to network performance, capacity, and scalability.</li></ul><p><b>
Salary Range:</b> $90,000 - $120,000 annually.</p><b><br>
Benefits</b><br>
<ul>
<li>Dental and Vision Insurance</li>
<li>Medical Insurance to Include HSA, FSA, and DFSA Plans</li>
<li>Life and AD&amp;D coverage</li>
<li>Employee Assistance Program (EAP)</li>
<li>401(k) Plan with Company Matching Contributions</li>
<li>160 Hours of Paid Time Off (PTO)
</li><li>12 (Floating) Holidays</li>
<li>Educational Assistance</li>
<li>Highly Competitive Salary</li></ul></div>

1669 - Help Desk Network Administrator

Smart System Technologies

<p><b>JOB TITLE: IT SYSTEMS ADMINISTRATOR</b></p><p><b>Reports to:</b> [IT Manager / Director of Technology]<br/><b>Department:</b> Information Technology<br/><b>Employment Type:</b> [Full-Time / Contract]</p><p><b>Position Summary</b></p><p>We are seeking a skilled and proactive <b>IT Systems Administrator</b> to manage, maintain, and secure our organization&rsquo;s IT infrastructure. You will be responsible for servers, networks, cloud services, end-user support, and system security. The ideal candidate thrives in a fast-paced environment, troubleshoots efficiently, and automates repetitive tasks to improve system reliability.</p><p><b>Key ResponsibilitiesSystem Administration &amp; Maintenance</b></p><ul><li>Install, configure, and maintain <b>Windows Server</b>, <b>Linux</b> (e.g., Ubuntu, CentOS), and/or <b>macOS</b> servers.</li><li>Manage <b>virtualization environments</b> (VMware vSphere, Microsoft Hyper-V, or Proxmox).</li><li>Monitor system performance, uptime, and resource utilization; proactively resolve bottlenecks.</li><li>Perform regular <b>patch management</b>, firmware updates, and software upgrades.</li></ul><p><b>Network Management</b></p><ul><li>Configure and troubleshoot <b>LAN/WAN</b>, <b>VPNs</b>, <b>firewalls</b> (e.g., Fortinet, pfSense, Cisco ASA), and <b>switches</b>.</li><li>Manage <b>DNS</b>, <b>DHCP</b>, and <b>IP address</b> schemes.</li><li>Ensure network security best practices (VLAN segmentation, access control lists).</li></ul><p><b>Cloud &amp; Hybrid Environments</b></p><ul><li>Administer <b>cloud platforms</b> (Microsoft 365 / Azure, AWS, or Google Workspace).</li><li>Manage identity and access via <b>Azure AD / Entra ID</b> or <b>Okta</b>.</li><li>Support hybrid connectivity (ExpressRoute, VPN tunnels to cloud).</li></ul><p><b>Security &amp; Backup</b></p><ul><li>Implement and test <b>backup and disaster recovery</b> solutions (Veeam, Acronis, or native cloud backups).</li><li>Monitor logs and alerts for security incidents; respond to potential threats.</li><li>Manage <b>antivirus/EDR</b> solutions (CrowdStrike, SentinelOne, Defender for Endpoint).</li><li>Assist with <b>compliance audits</b> (SOC2, ISO 27001, HIPAA, or GDPR as applicable).</li></ul><p><b>End-User &amp; Helpdesk Support</b></p><ul><li>Serve as escalation point for Level 2/3 helpdesk tickets.</li><li>Manage user accounts, permissions, and group policies (Active Directory / Entra ID).</li><li>Support productivity tools (Microsoft 365, Slack, Zoom, etc.).</li></ul><p><b>Automation &amp; Documentation</b></p><ul><li>Write scripts (PowerShell, Bash, or Python) to automate routine administrative tasks.</li><li>Maintain accurate <b>system documentation</b> (network diagrams, configurations, runbooks).</li><li>Create and update IT policies and standard operating procedures.</li></ul><p><b>Required QualificationsEducation &amp; Experience</b></p><ul><li><b>Associate&rsquo;s or Bachelor&rsquo;s degree</b> in Computer Science, Information Technology, or related field (or equivalent work experience).</li><li><b>3&ndash;5+ years</b> of hands-on experience as a Systems Administrator or similar role.</li></ul><p><b>Technical Skills</b></p><ul><li><b>Operating Systems:</b> Expert in Windows Server (2016/2019/2022) and proficient in Linux administration.</li><li><b>Virtualization:</b> Strong experience with VMware or Hyper-V.</li><li><b>Networking:</b> Solid understanding of TCP/IP, routing, switching, VLANs, and firewalls.</li><li><b>Cloud:</b> Experience with Microsoft 365 admin center and Azure IaaS or AWS EC2/S3.</li><li><b>Scripting:</b> Ability to write and understand PowerShell or Bash scripts.</li><li><b>Backup/DR:</b> Proven experience with backup tools and recovery testing.</li></ul><p><b>Soft Skills</b></p><ul><li>Strong analytical and problem-solving abilities.</li><li>Excellent written and verbal communication; ability to explain technical concepts to non-technical staff.</li><li>Self-starter with ability to prioritize tasks in a high-pressure environment.</li><li>Team player willing to mentor junior staff.</li></ul><p>Pay: QAR90,000.00 - QAR135,000.00 per year</p><p>Work Location: In person</p>

IT Systems Administrator

Batterjee Medical College

<div>
 <p>
  We are seeking a proactive and technically skilled
  <strong>
   IT Administrator
  </strong>
  to provide Level 1 and Level 2 support across the organization. This role is critical in ensuring smooth IT operations, resolving technical issues, and maintaining reliable infrastructure to support business and academic functions.
  <br/>
  <br/>
 </p>
 <strong>
  Key Responsibilities
  <br/>
 </strong>
 <p>
  <strong>
   Technical Support (L1 &amp; L2)
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   Provide first- and second-line support via ticketing system, phone, email, or in person
   <br/>
  </li>
  <li>
   Troubleshoot hardware, software, network, and peripheral issues
   <br/>
  </li>
  <li>
   Manage user accounts (password resets, access permissions, email setup)
   <br/>
  </li>
  <li>
   Escalate complex issues to L3 support when required
   <br/>
  </li>
  <li>
   Document solutions and maintain a knowledge base
   <br/>
  </li>
 </ul>
 <p>
  <strong>
   System &amp; Network Administration
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   Install and configure operating systems (Windows, macOS, Linux) and applications
   <br/>
  </li>
  <li>
   Manage users and permissions via Active Directory / Entra ID
   <br/>
  </li>
  <li>
   Monitor and troubleshoot network connectivity (LAN, Wi-Fi, VPN)
   <br/>
  </li>
  <li>
   Perform basic server administration (backups, updates, user management)
   <br/>
  </li>
 </ul>
 <p>
  <strong>
   IT Infrastructure Maintenance
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   Deploy and maintain workstations, laptops, and IT equipment
   <br/>
  </li>
  <li>
   Perform routine system maintenance and updates
   <br/>
  </li>
  <li>
   Manage IT inventory (hardware and software licenses)
   <br/>
  </li>
  <li>
   Ensure adherence to IT security best practices
   <br/>
  </li>
 </ul>
 <p>
  <strong>
   User Support &amp; Training
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   Guide users on IT policies and troubleshooting
   <br/>
  </li>
  <li>
   Develop and update technical documentation and FAQs
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Requirements
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor&rsquo;s degree in IT, Computer Science, or related field (or equivalent experience)
   <br/>
  </li>
  <li>
   Minimum
   <strong>
    4+ years
   </strong>
   in IT support (L1/L2 or Helpdesk)
   <br/>
  </li>
  <li>
   Strong hands-on experience with:
   <br/>
   <ul>
    <li>
     Windows OS &amp; Microsoft 365
     <br/>
    </li>
    <li>
     Active Directory / Entra ID
     <br/>
    </li>
    <li>
     Basic networking (TCP/IP, DNS, DHCP, VPN)
     <br/>
    </li>
   </ul>
  </li>
  <li>
   Familiarity with remote support tools (TeamViewer, AnyDesk, RDP)
   <br/>
  </li>
  <li>
   Experience with ticketing systems
   <br/>
  </li>
 </ul>
 <p>
  <strong>
   Certifications (Preferred/Required):
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   CompTIA A+
   <br/>
  </li>
  <li>
   Microsoft Modern Desktop Administrator
   <br/>
  </li>
  <li>
   ITIL Foundation
   <br/>
  </li>
  <li>
   CCNA / MCSE
   <br/>
  </li>
 </ul>
 <strong>
  Core Competencies
  <br/>
 </strong>
 <ul>
  <li>
   Strong problem-solving and troubleshooting skills
   <br/>
  </li>
  <li>
   Customer-focused mindset with clear communication
   <br/>
  </li>
  <li>
   Ability to prioritize tasks and work independently
   <br/>
  </li>
  <li>
   Patience in supporting non-technical users
   <br/>
  </li>
 </ul>
</div>


IT Administrator

Veterinary Pharmacy

<div><p><b>Position Summary</b></p>
<p>
Veterinary Pharmaceutical Solutions (VPS) is seeking an IT Specialist to serve as the primary on-site technology resource for our veterinary compounding pharmacy facility in St. Peter, MN. This role owns day-to-day IT operations, delivers hands-on end user support, and contributes to strategic process improvement and system implementation initiatives. In addition to supporting VPS directly, this individual will participate in a global helpdesk function providing secondary remote support to a sister company, Diamond Animal Health.</p><br>
<p></p>
<p>
This is a high-ownership, high-visibility role suited for someone who thrives in a fast-paced, collaborative environment, takes initiative without being asked, and can operate as a capable generalist across both operational and project-oriented work. We&rsquo;re looking for someone who listens carefully, asks good questions, and solves problems at the root rather than patching symptoms. If you&rsquo;re driven by curiosity and take ownership instinctively, you&rsquo;ll fit here.</p>
<p><b>
What This Role Offers</b></p>
<p>
Unlike typical IT support roles, this position offers direct ownership of an entire facility&rsquo;s technology environment with meaningful exposure to cross-functional improvement initiatives. You will be the person who keeps VPS running and collaborates directly with leadership to shape how technology evolves here. Success requires strong technical fundamentals, sound judgment, and the ability to translate operational problems into practical solutions. The role is designed with a technical growth path in mind for the right candidate.</p><br>
<p></p>
<div>
<div><div><div><p><b>Location</b></p></div><div><p><br>
On-site &mdash; St. Peter, MN</p></div></div><div><div><p><b><br>
Remote Support</b></p></div><div><p><br>
Secondary helpdesk support for Diamond Animal Health via global helpdesk function</p></div></div><div><div><p><b><br>
Reports To</b></p></div><div><p><br>
Director of IT</p></div></div><div><div><p><b><br>
Role Environment</b></p></div><div><p><br>
Fast-paced, collaborative, ownership-oriented</p></div></div></div></div><br>
<p>
</p><p><b>Key Responsibilities</b></p>
<p><b>
End User Support &amp; Daily Operations</b></p>
<ul><li> Serve as the first point of contact for all IT-related issues at the VPS St. Peter facility</li></ul>
<ul><li> Own the full lifecycle of end user hardware and software &mdash; including procurement coordination, installation, configuration, moves/adds/changes, and ongoing maintenance</li></ul>
<ul><li> Troubleshoot and resolve end user issues efficiently, minimizing downtime across a 30-person operation</li></ul>
<ul><li> Escalate complex issues appropriately while maintaining ownership of resolution</li></ul>
<ul><li> Provide secondary remote IT support for Diamond Animal Health through a shared global helpdesk function</li></ul><br>
<p></p>
<p><b>
Vendor &amp; Systems Management</b></p>
<ul><li> Serve as the local point of contact for third-party vendors</li></ul>
<ul><li> Support SaaS solution providers by triaging end user issues, coordinating escalations, and performing local administration and configuration of systems as required</li></ul>
<ul><li> Maintain working knowledge of supported systems to provide effective first-line support</li></ul>
<ul><li> Document system configurations, vendor contacts, and support procedures to ensure continuity and institutional knowledge</li></ul><br>
<p></p>
<p><b>
Project &amp; Process Improvement Support</b></p>
<ul><li> Support project management activities for strategic IT and business process improvement initiatives</li></ul>
<ul><li> Assist in planning, coordinating, and executing system implementations and technology upgrades</li></ul>
<ul><li> Document processes, configurations, and project outcomes to build institutional knowledge</li></ul>
<ul><li> Partner with business leadership and cross-functional teams to identify technology gaps and recommend practical solutions</li></ul>
<p><b>
Required Qualifications</b></p>
<ul><li> 1&ndash;3 years of experience in an IT support, helpdesk, or systems technician role</li></ul>
<ul><li> Demonstrated ability to support end users across hardware, software, and network-related issues</li></ul>
<ul><li> Experience with Windows-based environments and standard productivity tools (Microsoft 365)</li></ul>
<ul><li> Strong troubleshooting skills and ability to work independently without day-to-day technical oversight</li></ul>
<ul><li> Clear, professional communication skills &mdash; able to translate technical issues for non-technical staff</li></ul>
<ul><li> Organized, dependable, and able to manage competing priorities in a small-team environment</li></ul><br>
<p></p>
<p><b>
Preferred Qualifications</b></p>
<ul><li> Experience supporting healthcare, pharmaceutical, manufacturing, or similarly regulated environment</li></ul>
<ul><li> Familiarity with helpdesk ticketing systems and remote support tools</li></ul>
<ul><li> Exposure to IT project coordination or process improvement initiatives</li></ul>
<ul><li> Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) or equivalent</li></ul>
<ul><li> CompTIA A+, Network+, or equivalent certification</li></ul><br>
<p></p>
<p><b>
Key Skills and Attributes</b></p>
<div>
<div><div><div><p><b>Emotional Intelligence</b></p></div><div><p><br>
Reads the room and builds trust quickly, especially with frustrated or non-technical users.</p></div></div><div><div><p><b><br>
Curiosity &amp; Continuous Learning</b></p></div><div><p><br>
Approaches unfamiliar problems with genuine interest rather than anxiety. Actively seeks to understand why, not just what.</p></div></div><div><div><p><b><br>
Root Cause Thinking</b></p></div><div><p><br>
Solves the general problem, not just the specific. Digs until they understand the underlying cause and closes the loop permanently.</p></div></div><div><div><p><b><br>
Communication</b></p></div><div><p><br>
Listens before speaking. Asks clarifying questions before jumping to solutions. Writes and speaks clearly to technical and non-technical audiences alike.</p></div></div><div><div><p><b><br>
Initiative</b></p></div><div><p><br>
Doesn&rsquo;t wait to be told. Spots gaps, proposes solutions, and moves. Communicates what they did and why.</p></div></div><div><div><p><b><br>
Relationship Building</b></p></div><div><p><br>
Invests in people, not just problems. Earns trust across the organization over time, making them more effective as a resource and a partner.</p></div></div><div><div><p><b><br>
Fact-Driven Judgment</b></p></div><div><p><br>
Grounds decisions and recommendations in data and evidence. Comfortable saying &ldquo;I don&rsquo;t know yet&rdquo; and finding out before acting</p></div></div></div></div><br>
<p>
</p><p><b>Why Join Veterinary Pharmaceutical Solutions</b></p>
<ul><li> Play a meaningful role in a mission-driven company advancing animal health through pharmaceutical innovation</li></ul>
<ul><li> Own your domain &mdash; this is not a support role buried in a large IT org; your work directly shapes the technology environment at VPS</li></ul>
<ul><li> Grow on a technical career path with increasing scope and responsibility as VPS scales</li></ul>
<ul><li> Join a collaborative, fast-moving team that values initiative, continuous improvement, and practical results</li></ul>
<ul><li> Competitive benefits including 401k match and health, dental, and vision insurance with premiums as low as $0 per month.</li></ul><br>
<p></p>
<p>
</p><p>Veterinary Pharmaceutical Solutions is an equal opportunity employer. If you require an accommodation, please reach out to the Human Resources department.</p></div>

IT Specialist - VPS

Etrala Digital Solutions LLC

<p><b>Job Title: IT Support Specialist / Technical Support Engineer / Helpdesk Support (L1&ndash;L2)</b></p><p>We are seeking a reliable and tech-savvy <b>IT Support Specialist</b> to join our growing technical team in Kuwait City. This role is ideal for someone who enjoys solving technical issues, supporting end-users, and ensuring smooth IT operations across systems, devices, and business applications.</p><p>This is a great opportunity to build a strong career in IT support within a professional and fast-growing digital solutions environment.</p><p><b>Why This Role is Attractive</b></p><ul><li>Hands-on experience with real IT systems and business users</li><li>Exposure to hardware, software, networks, and cloud tools</li><li>Career growth into System Administrator or Network Engineer roles</li><li>Stable full-time position with long-term development opportunities</li></ul><p><b>Key Responsibilities</b></p><ul><li>Provide first-line technical support to users (hardware, software, and network issues)</li><li>Troubleshoot and resolve IT incidents via phone, email, and ticketing systems</li><li>Install, configure, and maintain desktops, laptops, and peripherals</li><li>Support Windows OS, Office applications, and business tools</li><li>Assist with user account setup, permissions, and password management</li><li>Escalate complex technical issues to senior IT staff when needed</li><li>Maintain accurate documentation of issues and resolutions</li><li>Ensure IT systems run smoothly with minimal downtime</li></ul><p><b>Requirements</b></p><ul><li>Experience in IT support, helpdesk, or technical support role</li><li>Basic knowledge of Windows OS, Microsoft Office, and networking concepts</li><li>Understanding of hardware troubleshooting and system maintenance</li><li>Strong problem-solving and communication skills</li><li>Ability to work under pressure and manage multiple requests</li><li>IT certification (CompTIA A+, Network+, or similar) is an advantage</li></ul><p><b>About the Company</b></p><p><b>Etrala Digital Solutions LLC</b> is a professional technology and business services company focused on delivering reliable IT support, digital solutions, and system management services. We help organizations maintain efficient and secure IT environments through practical technical expertise and responsive support.</p><p>We are committed to building a strong team of IT professionals who value quality service, continuous learning, and career development.</p><p><b>Why Work With Us</b></p><ul><li>Clear career growth path in IT and systems administration</li><li>Exposure to real business IT environments</li><li>Supportive and structured work environment</li><li>Opportunity to learn modern IT tools and systems</li><li>Stable long-term employment in Kuwait</li></ul><p><b>Apply Now</b></p><p>If you are passionate about technology and enjoy solving IT problems, apply today and start your career with a growing digital solutions company in Kuwait City.</p><p>Job Type: Full-time</p><p>Pay: KD700.000 - KD1,900.000 per month</p><p>Work Location: In person</p>

IT Support Specialist

City of Riverside

<div><div><div><h2 class="jobSectionHeader"><b>The Position</b></h2></div><br>
<div><p><br>
<br>
The City of Riverside is accepting applications for the position of<b> </b><b>Innovation &amp; Technology Technician II</b><b> </b>to fill one (1) vacancy in the<b> Client Services Division</b> of the Innovation &amp; Technology Department<b>. </b>The eligibility list established may be used to fill the current and/or upcoming vacancies within this classification for up to six (6) months.</p><div></div><div><b><br>
SUCCESSFUL CANDIDATES MUST PASS A THOROUGH POLICE BACKGROUND INVESTIGATION PRIOR TO APPOINTMENT</b></div><br>
An Innovation and Technology (IT) Technician II, under general supervision, to provide technical assistance to users for desktop operating systems, hardware and software; to troubleshoot and repair a wide range of printers and peripheral equipment; to perform helpdesk functions and to perform related duties as assigned.</div><p></p>
<div><h2 class="jobSectionHeader"><b>Work Performed</b></h2></div>
<div><p>Typical duties may include, but are not limited to, the following:</p><ul>
<li>Perform the helpdesk function, including answering phone calls, creating tickets, remote desktop support and following up on outstanding requests.
</li><li>Install, configure, test, troubleshoot, and repair the City's standard desktop hardware, software, mobile devices as well as various peripheral equipment.
</li><li>Perform high level troubleshooting and repair to equipment or routine recovery procedures in the event of malfunctions.
</li><li>Assist with running batches and processes as needed; may develop and maintain technical documentation of processes, procedures, and produce training materials.
</li><li>Research equipment and software and obtain cost quotes for hardware and software.
</li><li>Secure new equipment, keep log of receiving information, and release equipment to appropriate personnel. Stock and maintain a well-documented spares inventory of basic high turnaround parts, equipment and devices.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div>
<div><p><b><i>Education:</i></b> High School graduation or satisfactory equivalent (GED).<br>
<br>
<b><i>Experience:</i></b> Two years of full-time work experience in the Information Technology field.</p><div><b><br>
Necessary Special Requirements:</b></div><ul><li><div>
Possession of an appropriate valid, class &quot;C&quot; California Motor Vehicle Operator's License.</div></li><li><div>
When assigned to the Police Department, the ability to pass a police background investigation.</div></li></ul><div></div><div><b><br>
Highly Desired Qualifications:</b></div><ul><li>
Two (2) years of Helpdesk Experience*</li><li>
Experience providing IT support to a public safety department</li><li>
Motorola PremierOne CAD &amp; Mobile Client Experience</li><li>
Motorola RMS Experience</li><li>
Laserfiche Experience</li><li>
Certified in one, or more, of the following:</li></ul><ul><li>
ITIL Fundamentals</li><li>
MTA: Windows Operating System Fundamentals</li><li>
Microsoft 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft certified solutions associate &ldquo;MCSA&rdquo;</li><li>
Microsoft certified systems engineer &ldquo;MCSE&rdquo;</li><li>
Cisco Certified Technician (CCT)</li><li>
Cisco Certified Entry Networking Technician (CCENT)</li><li>
Google IT, support technician</li></ul></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Selection Process</b></h2></div>
<p></p><div><div><b>DOCUMENTS REQUIRED AT THE TIME OF APPLICATION:</b></div><div><b>
1) </b>Completed Employment Application</div><div><b>
2)</b> Completed Supplemental Questionnaire</div><div></div><p><br>
The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification.</p><p><b><i>
IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS:</i></b></p><p><i>
If you are selected to move forward in the assessment process, you may be required to self-schedule your appointment. You will be notified via email of your status and provided with self-scheduling instructions. Please check your email regularly following the closing date of this recruitment.</i></p><p>
Positions that require, or may require, a California Commercial Driver&rsquo;s License are considered Safety Sensitive and are monitored by the U.S. Department of Transportation. Any candidate being considered for a Safety Sensitive position must submit authorization forms to the City immediately upon request to begin the pre-employment process.</p><p>
It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment.</p><p>
Appointment may be subject to the successful completion of a pre-employment background investigation, drug screen, and/or medical/physical examination.</p><p><b>
NOTE</b>: The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list.</p><p><b>
EDUCATIONAL REQUIREMENTS:</b></p><p>
Proof of education listed in your application will be requested at the time of conditional offer. Acceptable documentation consists of transcripts or degree, if applicable, by the accredited U.S. college or university.</p><p>
Education obtained outside the United States (US) require one of the following options:</p><ul><li>
An equivalency statement from an evaluation company certified by the National Association of Credential Evaluation Services (NACES) at http://www.naces.org/members.html or the Association of International Credential Evaluators Inc. (AICE) at http://aice-eval.org/members/.</li><li>
An advanced-level degree from an accredited US college or university.</li></ul><p><b><i>
All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.</i></b></p><p><b><i>
THE PROVISIONS OF THIS JOB ANNOUNCEMENT DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT.</i></b></p></div></div></div><p></p>

INNOVATION & TECHNOLOGY TECHNICIAN II

Search 1218+ Helpdesk administrator jobs near you this May. New roles added regularly across leading industries. Apply today.