helpdesk coordinator

Gon Informatica LLC

IT Support Coordinator Gon Informatica LLC &ndash; Doha, QatarGon Informatica LLC is seeking a highly organized and proactive IT Support Coordinator to join our team in Doha. In this role, you will act as the central point of contact between technical support staff and end-users, ensuring efficient resolution of IT issues and smooth day-to-day operations of our IT services.Key Responsibilities:<ul><li>Coordinate and prioritize IT support requests, ensuring timely resolution in line with service level agreements (SLAs)</li><li>Serve as the first point of contact for users, providing initial troubleshooting and escalating issues when necessary</li><li>Monitor helpdesk systems, track tickets, and maintain accurate documentation of incidents and resolutions</li><li>Collaborate with IT technicians, system administrators, and external vendors to resolve technical issues</li><li>Assist in maintaining IT infrastructure, including hardware, software, and network systems</li><li>Prepare regular reports on support performance, recurring issues, and improvement opportunities</li><li>Support onboarding and offboarding processes, including account setup and equipment allocation</li><li>Ensure compliance with company IT policies, security standards, and best practices</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field</li><li>Proven experience in IT support, helpdesk coordination, or a similar role</li><li>Strong understanding of computer systems, networks, and troubleshooting techniques</li><li>Excellent organizational and multitasking skills</li><li>Strong communication and interpersonal abilities</li><li>Familiarity with ticketing systems and IT service management tools</li><li>Ability to work under pressure and manage multiple priorities</li></ul>Preferred Skills:<ul><li>Knowledge of ITIL practices or certification</li><li>Experience with enterprise systems and network administration</li><li>Basic understanding of cybersecurity principles</li></ul>What We Offer:<ul><li>Competitive salary and benefits package</li><li>Opportunity to work in a dynamic and growing organization</li><li>Professional development and training opportunities</li></ul>If you are passionate about IT support and enjoy coordinating solutions in a fast-paced environment, we encourage you to apply and become part of Gon Informatica LLC.Job Type: Full-timeWork Location: In person

IT Support Coordinator

AFM GROUP

Job Title: Technical Support CoordinatorCompany: AFM Group LLC Location: Doha, QatarJob SummaryAFM Group LLC is seeking a skilled and organized Technical Support Coordinator to oversee and streamline technical support operations. The role involves coordinating support requests, assisting in troubleshooting processes, and ensuring timely resolution of technical issues for clients and internal teams. The ideal candidate will bridge communication between technical staff and users while maintaining high service standards.Key Responsibilities<ul><li>Coordinate and manage incoming technical support requests and service tickets.</li><li>Act as a liaison between clients, support engineers, and IT teams.</li><li>Track, prioritize, and follow up on technical issues to ensure timely resolution.</li><li>Maintain accurate records of support cases, solutions, and system updates.</li><li>Assist in diagnosing basic technical issues and escalating complex cases when necessary.</li><li>Prepare technical reports, documentation, and user guides.</li><li>Support system updates, maintenance schedules, and service coordination.</li><li>Ensure compliance with service level agreements (SLAs) and company standards.</li><li>Provide regular updates to clients regarding issue status and resolution timelines.</li><li>Identify recurring technical issues and recommend improvements.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>2&ndash;4 years of experience in technical support, IT coordination, or helpdesk roles.</li><li>Strong understanding of IT systems, networks, and troubleshooting processes.</li><li>Excellent communication and coordination skills.</li><li>Proficiency in Microsoft Office and helpdesk/ticketing systems.</li><li>Ability to manage multiple tasks and work under pressure.</li><li>Strong problem-solving and analytical skills.</li><li>Fluency in English (Arabic is a plus).</li></ul>Preferred Skills<ul><li>Experience with IT service management (ITSM) tools.</li><li>Knowledge of networking fundamentals and system administration.</li><li>Familiarity with cloud platforms and enterprise systems.</li><li>Customer-focused mindset with strong interpersonal skills.</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Opportunity to work in a dynamic technical environment</li><li>Career development and training opportunities</li><li>Supportive and collaborative team culture</li><li>Exposure to diverse technologies and projects</li></ul>Job Type: Full-timePay: Up to QAR640,000.00 per yearWork Location: In person

Technical Support Coordinator

Digicomeg LLC

Job Title: IT Support CoordinatorCompany: Digicomeg LLC Location: Doha, Qatar Employment Type: Full-timeAbout the CompanyDigicomeg LLC is a technology-driven company based in Doha, Qatar, providing IT support services, digital solutions, and infrastructure management for business clients. The company focuses on delivering reliable technical support and maintaining efficient IT operations for its partners.Job SummaryThe IT Support Coordinator will oversee and coordinate day-to-day IT support operations, ensuring efficient handling of technical issues, user requests, and system maintenance activities. The role serves as the main communication link between end-users and technical teams to ensure timely and effective IT service delivery.Key Responsibilities<ul><li>Coordinate and manage IT support requests through helpdesk or ticketing systems</li><li>Assign and prioritize technical issues to appropriate IT personnel</li><li>Provide first-level troubleshooting for hardware, software, and network problems</li><li>Monitor ticket status and ensure timely resolution according to SLAs</li><li>Escalate complex technical issues to senior engineers or external vendors</li><li>Maintain accurate records of IT incidents, resolutions, and system updates</li><li>Assist in user account management, system access, and password resets</li><li>Support installation, configuration, and maintenance of IT equipment and software</li><li>Ensure smooth IT operations across departments and end-users</li><li>Prepare basic reports on IT support performance and recurring issues</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field (preferred)</li><li>Previous experience in IT support, helpdesk, or coordination roles</li><li>Strong knowledge of computer systems, operating systems, and networking basics</li><li>Good communication and organizational skills</li><li>Ability to manage multiple tasks and prioritize effectively</li><li>Proficiency in Microsoft Office and IT support tools</li></ul>Preferred Skills<ul><li>Experience with IT service management tools (e.g., ServiceNow, Jira, Zendesk)</li><li>Knowledge of Windows/Linux environments and basic network troubleshooting</li><li>Strong problem-solving and analytical skills</li><li>Customer service-oriented mindset</li><li>Ability to work under pressure in a fast-paced environment</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Professional working environment in Doha</li><li>Opportunities for career growth in IT support and systems management</li><li>Exposure to diverse technologies and business environments</li><li>Supportive and collaborative team culture</li></ul>نوع الوظيفة: دوام كاملالراتب المدفوع: QAR٠٫٠٠&nbsp;لكل عامموقع العمل: بشكل شخصي

IT Support Specialist

Exotica IT Solutions LLC (Branch 6)

IT Support CoordinatorExotica IT Solutions LLC (Branch 6) &ndash; Doha, QatarPosition SummaryThe IT Support Coordinator is responsible for overseeing daily IT support operations at Exotica IT Solutions LLC (Branch 6) in Doha. This role ensures timely resolution of technical issues, coordinates support activities between users and IT teams, and maintains smooth functioning of all IT systems and services within the branch.Key Responsibilities<ul><li>Coordinate and manage day-to-day IT support requests from end users</li><li>Act as the primary point of contact between staff and the central IT team</li><li>Monitor and track all IT support tickets to ensure timely resolution</li><li>Provide first-level technical support for hardware, software, and network issues</li><li>Escalate complex technical problems to senior engineers or specialized teams</li><li>Maintain IT asset records including computers, printers, and network equipment</li><li>Assist in onboarding and offboarding of employees (system access, email setup, devices)</li><li>Ensure compliance with IT policies, security standards, and company procedures</li><li>Conduct basic troubleshooting and user guidance to minimize downtime</li><li>Prepare periodic reports on IT support performance and recurring issues</li></ul>Requirements<ul><li>Diploma or Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field</li><li>2&ndash;4 years of experience in IT support or helpdesk coordination</li><li>Strong understanding of Windows/Mac OS, networking basics, and common business applications</li><li>Experience with ticketing systems (e.g., ServiceNow, Jira, or similar)</li><li>Excellent communication and organizational skills</li><li>Ability to multitask and manage priorities in a fast-paced environment</li><li>Strong problem-solving mindset and customer service orientation</li></ul>Preferred Skills<ul><li>Knowledge of Active Directory, Office 365, and cloud services</li><li>Basic understanding of IT security practices</li><li>Experience working in a multi-branch or corporate IT environment</li></ul>Work LocationExotica IT Solutions LLC &ndash; Branch 6 Doha, Qatarالراتب المدفوع: QAR٠٫٠٠&nbsp;لكل عامموقع العمل: بشكل شخصي

Exotica IT Solutions LLC (Branch 3)

IT Support CoordinatorExotica IT Solutions LLC (Branch 3) &ndash; Doha, QatarPosition OverviewThe IT Support Coordinator is responsible for overseeing day-to-day technical support operations at Exotica IT Solutions LLC (Branch 3) in Doha. This role ensures efficient handling of IT service requests, smooth coordination between users and technical teams, and timely resolution of hardware, software, and network-related issues. The position plays a key role in maintaining IT service quality and operational continuity across the branch.Key Responsibilities<ul><li>Coordinate and manage incoming IT support requests via ticketing systems, email, or phone.</li><li>Prioritize, assign, and track support tickets to ensure timely resolution.</li><li>Act as the main liaison between end-users and IT engineers or vendors.</li><li>Monitor IT systems, network performance, and escalate critical issues when necessary.</li><li>Provide first-line technical support for hardware, software, and connectivity issues.</li><li>Maintain accurate records of IT assets, incidents, and service history.</li><li>Assist in IT procurement coordination, including hardware/software requests and vendor communication.</li><li>Ensure compliance with IT policies, security standards, and company procedures.</li><li>Support installation, configuration, and updates of systems and applications.</li><li>Prepare periodic reports on support performance, recurring issues, and system downtime.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or related field.</li><li>2&ndash;4 years of experience in IT support or helpdesk coordination.</li><li>Strong understanding of Windows/Mac OS, networking basics, and common business applications.</li><li>Experience with IT ticketing systems (e.g., ServiceNow, Jira, or similar).</li><li>Excellent communication and coordination skills.</li><li>Ability to handle multiple tasks and prioritize under pressure.</li><li>Strong problem-solving and customer service orientation.</li></ul>Preferred Skills<ul><li>Knowledge of Active Directory, Office 365, and basic network troubleshooting.</li><li>ITIL Foundation certification is an advantage.</li><li>Experience in a multi-branch or corporate IT environment.</li></ul>Work LocationExotica IT Solutions LLC (Branch 3) Doha, QatarPay: Up to QAR640,000.00 per yearWork Location: In person

Tech2Explore LLC

Job Title: Tech Support CoordinatorCompany: Tech2Explore LLC Location: Doha, Qatar Employment Type: Full-timeJob SummaryTech2Explore LLC is looking for a skilled and customer-focused Tech Support Coordinator to manage technical support operations, coordinate IT service requests, and ensure timely resolution of hardware, software, and system-related issues. The ideal candidate will act as a bridge between end-users and technical teams, ensuring smooth and efficient IT support delivery.Key Responsibilities<ul><li>Coordinate and manage incoming technical support requests via phone, email, and ticketing systems.</li><li>Assign and track IT support tickets to ensure timely resolution.</li><li>Provide first-level technical assistance for hardware, software, network, and system issues.</li><li>Escalate complex technical problems to higher-level IT specialists when required.</li><li>Maintain accurate records of support activities, issues, and resolutions.</li><li>Follow up with users to ensure issues are fully resolved and service quality is maintained.</li><li>Assist in IT asset tracking, inventory management, and system updates.</li><li>Support installation, configuration, and maintenance of IT equipment and software.</li><li>Collaborate with internal teams to improve IT processes and reduce downtime.</li><li>Prepare regular reports on support performance, issues, and service trends.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or related field.</li><li>1&ndash;3 years of experience in technical support, IT helpdesk, or IT coordination.</li><li>Strong understanding of computer systems, networks, and troubleshooting techniques.</li><li>Familiarity with ticketing systems and IT service management tools.</li><li>Excellent communication and customer service skills.</li><li>Ability to prioritize tasks and work under pressure.</li></ul>Preferred Skills<ul><li>Experience with Windows, macOS, and basic networking environments.</li><li>Knowledge of ITIL or IT service management frameworks is an advantage.</li><li>Strong problem-solving and analytical skills.</li><li>Ability to explain technical concepts to non-technical users.</li><li>Team-oriented with strong organizational abilities.</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Supportive and collaborative IT environment</li><li>Opportunities for professional development and certifications</li><li>Exposure to modern IT systems and technologies in Doha, Qatar</li></ul>الراتب المدفوع: QAR٠٫٠٠&nbsp;لكل عامموقع العمل: بشكل شخصي

Tech Support Coordinator

Essentia Technologies (Pvt) Limited

What we do? We offer control room (Help Desk) services to one of the companies in United Kingdom. The company is working in Security industry since 2005 and covering on average 150 locations with security services (mainly security guards). A helpdesk scheduler reports to Help Desk Manager (in Pakistan) and Client Manager (in UK).Job Description:To perform all helpdesk duties and operations in a timely, efficient and courteous manner; ensuring that all company policies and procedures are complied with .Key Responsibilities:<ul><li>Ensure Guard rotas are loaded weekly and make appropriate decisions regarding shifts.</li><li>Carry out daily activities of the control room as governed and directed by the Helpdesk Manager.</li><li>Maintain and update continuously Duty Filters, Subcontract reports, filing, emergency cover and any other reasonable task as directed by the Helpdesk Manager.</li><li>Maintain liaison calls between clients, Customer Relationship Managers and all employees in a conscientious and courteous manner.</li><li>Report all necessary incidents and occurrences to the Helpdesk Manger and Customer Relationship Manager in a timely manner so that appropriate management action can be taken.</li><li>Generate daily reports and distribute as directed by the Helpdesk Manager.</li><li>Produce appropriate customer service reports as appropriate and in a timely manner.</li><li>Provide front desk out of hour&rsquo;s service as appropriate.</li><li>Assist the Helpdesk Manager in the completion of approved project work as directed.</li><li>Maintain regular and consistent professional attendance, punctuality, personal appearance and adherence to relevant Health and Safety procedures.</li><li>Pursue personal development of skills and knowledge necessary for the effective performance of the role.</li><li>Any other duties within the business reasonably and appropriately delegated by the Helpdesk Manager.</li><li>Complete adequate handover to line management prior to you taking approved holiday.</li><li>Skills Requires:</li><li>Administrative experience within a business environment</li><li>Very strong attention to detail</li><li>Proven interpersonal and communication skills, both oral and written at all levels</li><li>High degree of computer literacy</li><li>Highly motivated and determined</li><li>Demonstrate the ability to understand business processes and their purpose</li><li>Team Player</li></ul>Pay: From Rs40,000.00 per monthWork Location: In person

Help Desk

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IT Support Coordinator

Technical Support Coordinator

IT Support Specialist

IT Support Coordinator

IT Support Coordinator

Tech Support Coordinator

Help Desk