helpdesk engineer

KONE PLC

At KONE, we shape the future of cities. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle.We are currently looking for a Technical Helpdesk Engineer to join our Service team in Ireland. . click apply for full job details<img src="https://www.jobg8.com/Tracking.aspx?3T4Xc8xAqRmHrDNDVkSqdL1M0%2bE7thFgp" width="0" height="0" />

Technical Helpdesk Engineer (Lifts)

Wrike

<div>
 Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
 
 
 
 Our vision:
 
 A world where everyone is free to focus on their most purposeful work, together.
 
 
 
 Ready to become a Wriker?
 
 
 
 As a Helpdesk Engineer, you bring solid experience in supporting enterprise IT environments with a strong customer focus and security-awareness in a dynamic workplace. You are proficient at solving a wide variety of IT issues relating to hardware, software, and user access, and you enjoy continuously improving IT processes and technologies. You are adept at managing your own priorities on daily bases and are always looking for meaningful ways to improve the support we provide to all Wrikers.
 
 
 
 About You And Your Team
 
 
 
 We are a global IT Helpdesk team of six, distributed across multiple locations, responsible for delivering reliable, high-quality IT support for over 1000 Wrike employees. As an in-office team member based in Bengaluru, you&rsquo;ll become a critical part of our worldwide IT operations&mdash;supporting a broad set of devices and services, collaborating on automation projects with IT Operations, and working closely with local HR and Workplace Ops to ensure a seamless office and remote user experience.
 
 
 
 In this role, you will be:
 
 
 
 
 <ul>
 <li>
 Acting as the primary point of contact for internal IT requests, owning user issues from first report to resolution and escalation if needed.
 </li>
 <li>
 Managing and improving user lifecycle processes (onboarding/offboarding), including hardware and account provisioning, and ensuring timely device return and access revocation.
 </li>
 <li>
 Ensuring device compliance and security using MDM platforms (e.g., Jamf, Intune/MEM), and collaborating with the global IT Operations team to automate device management and streamline processes.
 </li>
 <li>
 Maintaining and optimizing IT asset management, including hardware procurement, inventory monitoring, and vendor coordination for the Bengaluru office.
 </li>
 <li>
 Supporting and optimizing AV infrastructure, ensuring smooth operation for Zoom rooms and video conference events, including onsite troubleshooting and proactive maintenance.
 </li>
 <li>
 Participating in process improvements and automation initiatives to reduce manual workload and improve efficiency, quality, and security in service delivery.
 </li>
 <li>
 Serving as a local escalation point and collaborating with your global teammates to share knowledge and resolve more complex or distributed challenges.
 </li>
 <li>
 Staying current with IT best practices and technologies, with a willingness to cross-train and expand your technical skillset.
 </li>
 <li>
 Being a key support presence during major projects, onboarding cycles, and incident response situations as required.
 
 
 
 </li>
 </ul>
 
 Our Technical Environment:
 
 
 
 
 <ul>
 <li>
 MacOS and Windows endpoints managed with Jamf and Microsoft Endpoint Manager (Intune/MEM)
 </li>
 <li>
 Okta and SSO solutions for centralized access management and security
 </li>
 <li>
 Office 365 and Google Workspace productivity platforms
 </li>
 <li>
 Zoom video conferencing &amp; AV hardware (Poly/Neat/Logitech)
 </li>
 <li>
 We value automation and scripting&mdash;experience with Python (especially for workflow/task automation) is a plus. PowerShell or shell scripting experience is also beneficial.
 </li>
 <li>
 IT ticketing and asset management via Wrike and/or ServiceNow
 </li>
 <li>
 CI/CD and self-service solutions being developed in partnership with IT Operations
 
 
 
 </li>
 </ul>
 
 You will achieve your best if you have:
 
 
 
 
 <ul>
 <li>
 Must be able to work standard Indian shift hours
 </li>
 <li>
 Should be flexible to work extended shifts whenever required
 </li>
 <li>
 This is a full-time, onsite role with mandatory attendance at the office for all 5 working days each week
 </li>
 <li>
 Advanced troubleshooting skills with the ability to diagnose and resolve hardware, software, and network problems efficiently
 </li>
 <li>
 Experience with MacOS and Windows administration in a managed, corporate setting (via MDM/SCCM/Jamf/Intune, etc.)
 </li>
 <li>
 Working knowledge of identity platforms (Okta, Azure AD, SSO/MFA concepts)
 </li>
 <li>
 Working experience with AV systems, video conferencing solutions, and modern office networking (Wi-Fi, VPN, DNS basics)
 </li>
 <li>
 Strong organizational skills and ability to prioritize in a fast-paced, distributed environment
 </li>
 <li>
 Solid communication skills with proficiency in English (written and verbal)
 </li>
 <li>
 A creative, solutions-oriented approach to IT issues, and a proven ability to think outside the box when tackling complex or unfamiliar challenges
 
 
 
 </li>
 </ul>
 
 You will stand out with:
 
 
 
 
 <ul>
 <li>
 Experience with configuration management or automation tools (e.g., Ansible, Terraform, scripting in Python/Bash/PowerShell)
 </li>
 <li>
 Demonstrated initiative in driving improvements to IT security, automation, or end-user workflows
 </li>
 <li>
 Familiarity with enterprise-grade IT asset management and inventory systems
 </li>
 <li>
 Experience delivering IT support across multiple geographic locations or multicultural teams
 </li>
 <li>
 Proven ability to document procedures, build knowledge bases, and enable self-service for users
 </li>
 <li>
 Strong service-oriented mindset, with exemplary analytical and problem-solving skills
 
 
 
 </li>
 </ul>
 Why Join Wrike?
 
 
 
 <ul>
 <li>
 10 days of National and Festival Holidays per year (eight fixed, two flexible)
 </li>
 <li>
 18 days of paid vacation per year
 </li>
 <li>
 14 days of sick leave with a medical certificate per year
 </li>
 <li>
 5 uncertified sick days per year
 </li>
 <li>
 Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000. Free health checkup for employees
 </li>
 <li>
 Personal Accident Insurance: Rs 50,00,000
 </li>
 <li>
 Term Life Insurance: Rs 50,00,000
 </li>
 <li>
 Up to 26 weeks of paid maternity leave for the first two children
 </li>
 <li>
 4 weeks of paid parental leave
 </li>
 <li>
 2 days off for volunteering with nonprofit charities
 </li>
 <li>
 Broadband/Internet Reimbursement: INR 1500 per month
 </li>
 <li>
 Full-stocked pantry and complimentary lunch
 
 
 
 </li>
 </ul>
 Your recruitment buddy will be Nandini Singh, Sourcing Recruiter.
 
 
 
 Who Is Wrike And Our Culture
 
 
 
 We&rsquo;re a team of innovators and creators who solve the complex work problems of today and tomorrow.
 
 
 
 Hybrid work mode
 
 
 
 Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2&ndash;3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.
 
 
 
 Our persona
 
 
 
 
 💡 Smart:
 
 We love what we do, and we&rsquo;re great at it because this is our domain. Our combined knowledge in this space is unmatched.
 
 
 
 💚 Dedicated:
 
 We get up every day focused on helping our customers win. We&rsquo;re committed to helping our teammates win, too!
 
 
 
 🤗 Approachable:
 
 We're friendly, easy to get along with, considerate, and helpful.
 
 
 
 Our culture and Values
 
 
 
 
 🤩 Customer-Focused
 
 
 
 
 We care about our customers.
 
 We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
 
 
 
 🤝 Collaborative
 
 
 
 
 We work as one and win together,
 
 each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
 
 
 
 🎨 Creative
 
 
 
 
 We strive to succeed through continuous innovation.
 
 It&rsquo;s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
 
 
 
 💪 Committed
 
 
 
 
 We believe in ownership at all levels of the organization,
 
 by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
 
 
 Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.
 
 
 
 
</div>

Senior IT Helpdesk Engineer

Guidehouse

<div>Job Family:
User Support (India) 
Travel Required:
None 
Clearance Required:
None
What You Will Do:<ul><li>
Work as a Service Desk/ helpdesk/desktop support Engineer.</li><li>
Will provide technical assistance to Global users</li><li>
Recognize, diagnose, research, isolate, and resolve problems through engaging discussions with users.</li><li>
Troubleshoot and resolve technical issues related to operating systems, MS Office applications, email, special applications, Internet connections, and hardware/peripheral equipment</li><li>
Route more complex problems to our internal next-level IT support staff by following correct process and procedures.</li><li>
Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis</li><li>
Work in night shifts, to support users in USA and various other locations.</li></ul>
What You Will Need:<ul><li>
Candidate should have strong communication skills in English both verbal and written who provides support to Global users by providing technical assistance.</li><li>
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps.</li><li>
Troubleshoot research, diagnose, document, and resolve technical issues surrounding Operating systems, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment</li><li>
Route problems to internal next level IT support staff.</li><li>
Should have working knowledge in any ticketing tools.</li><li>
Should have quick learning and monitoring skills</li><li>
Knowledge in ITIL framework</li><li>
Knowledge in Information Security concepts aligning to ISO 27001 standards</li><li>
Documentation skills Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis.</li></ul> 
What Would Be Nice To Have:<ul><li>
Should be Engineering &amp; Science graduate</li><li>
Willing to work only in Night shift to be a part of Global Support Team</li></ul> 
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
About Guidehouse
Guidehouse is an Equal Opportunity Employer&ndash;Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse&rsquo;s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant&rsquo;s dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.</div>

Service Desk Engineer

<div>
 
 
 Job description:
 
 
 
 
 
 
 We are seeking an IT Operations Engineer with a diverse skill set encompassing basic IT helpdesk support, knowledge of business continuity practices and a basic understanding of cybersecurity principles.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Manage and keep a record of devices, accounts and software license.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Install and configure softwares on end-user devices.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Provide technical support to end-users, resolving hardware and software issues.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Document troubleshooting steps and solutions for future reference.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Prepare user devices, accounts and software licenses according to HR&rsquo;s notice.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Support in developing &amp; improving operational procedures in managing IT assets and resources, including user devices, accounts and software licenses.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Assist on IT-related audits and assessments where required.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Implement cybersecurity measures to protect systems and data from unauthorized access, data breaches, and cyber attacks.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Develop and enforce security policies, procedures, and best practices.
 </li>
 </ul>
 
 
 
 
 
 Qualifications required:
 
 
 
 
 
 <ul>
 <li>
 A diploma or bachelor's degree in computer science, engineering, information systems, or its equivalent.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Strong technical knowhow on Macbooks, TCP/IP, Linux OS, firewalls, good exposure to enterprise security software and solutions.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Excellent communication, problem solving, and critical thinking skills, great sense of responsibility.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Capable of self learning and acquiring new knowledge and skills to be relevant and stay relevant in the files.
 </li>
 </ul>
 
 
 
 
 
 Preferred qualifications:
 
 
 
 
 
 <ul>
 <li>
 Prior experience in IT helpdesk support roles.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Experience managing Macbooks, MDM, and enterprise softwares.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Experience in providing IT support.
 </li>
 </ul>
</div>

IT Operation Engineer

Goodwill Industries Manasota, Inc.

<div>Data Engineer 
THE COMPANY:
At Goodwill, data drives impact. Every report, dashboard, and insight fuels our mission&mdash;to transform lives and strengthen communities through job creation, training, and opportunity. We&rsquo;re seeking a highly skilled Data Engineer to join our Information Services team and help design the systems that power our data-driven decision-making. 
THE POSITION:
Reporting to the Business Intelligence Manager, the Data Engineer is responsible for building, optimizing, and maintaining data pipelines that connect business operations, analytics, and strategic planning. You&rsquo;ll work cross-functionally with analysts, developers, and leadership to ensure that data is accurate, accessible, and actionable&mdash;supporting both organizational performance and community impact.
This role combines deep technical expertise with collaboration and service excellence, supporting both internal users and external partners. 
KEY RESPONSIBILITIES:<div><ul><li>
Design, develop, and maintain scalable data pipelines and architectures to support advanced analytics and reporting.</li><li>
Integrate and transform data from multiple systems and sources to ensure accuracy and accessibility.</li><li>
Manage data aggregation into data warehouses and ensure optimal performance of databases and reporting environments.</li><li>
Prepare and optimize data for prescriptive and predictive modeling.</li><li>
Collaborate with cross-functional teams to ensure data quality, consistency, and reliability.</li><li>
Support and maintain WESA (Web Enabled Statistical Analysis) and related business intelligence environments.</li><li>
Troubleshoot and document data-related issues, performing root cause analysis and coordinating resolutions.</li><li>
Support data security initiatives, ensuring compliance and access control standards are met.</li><li>
Deliver exceptional customer service to internal users and partners, ensuring communication and satisfaction throughout all projects.</li><li>
Assist with technical onboarding, configuration, and helpdesk escalation as needed.</li></ul></div><div></div><div> 
.</div><div></div> 
THE BENEFITS:
Medical, Dental, &amp; Vision Insurance, Employer Paid Life Insurance, 401K Retirement Plan with an Employer Match, Paid Time Off, 25% Store Discount, Teladoc copays covered by Goodwill, Access to a Life Coach, Training and Development Opportunities, Education Assistance and Incentives, Comprehensive Wellness Program with Incentives 
WHAT YOU BRING:<div><ul><li>
2+ years of experience in data engineering, database administration, or information systems.</li><li>
Proficiency in Python, Java, or similar programming languages.</li><li>
Experience with big data technologies (e.g., Hadoop, Spark) and database systems (SQL Server, Azure, etc.).</li><li>
Strong understanding of data modeling, architecture design, and ETL development.</li><li>
Excellent troubleshooting, analytical, and problem-solving skills.</li><li>
Demonstrated ability to work independently, manage multiple priorities, and deliver quality results in fast-paced environments.</li><li>
Strong communication and customer service orientation.</li></ul></div>
PREFERRED QUALTIFICATIONS:<div><ul><li>
Microsoft Certified Azure Database Administrator or MCSA SQL 2014+ certification.</li><li>
CompTIA A+ or Network+ certifications.</li><li>
Familiarity with ITIL standards and helpdesk procedures.</li><li>
Experience with Office 365 and Microsoft cloud environments</li></ul></div></div>

Data Engineer

Contegris Pvt Ltd

About ContegrisContegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.Job OverviewWe are looking for a proactive System Support Engineer to resolve user-reported technical issues and ensure high First Contact Resolution (FCR) rates. The role involves troubleshooting, documenting incidents, escalating alerts when necessary, and maintaining a positive customer experience. Strong communication skills and a customer-centric approach are essential.Key Responsibilities<ul><li>Respond promptly and professionally to customer inquiries received via phone, email, and chat.</li><li>Resolve customer complaints and issues efficiently and empathetically.</li><li>Communicate clearly and effectively, both verbally and in writing.</li><li>Actively listen to customer concerns and ask clarifying questions.</li><li>Proficiently use CRM / HelpDesk to track customer interactions and manage.</li><li>Utilize chat platforms and email systems effectively.</li><li>Analyze customer issues and identify root causes.</li><li>Offer appropriate solutions and alternatives to resolve customer problems.</li><li>Escalate complex issues to appropriate team members.</li><li>Follow up with customers to ensure resolution and satisfaction.</li><li>Accurately document all customer interactions in the CRM system.</li><li>Maintain detailed records of customer inquiries, complaints, and resolutions.</li></ul>Requirements<ul><li>Education: Bachelor's degree, preferably BS. Students currently enrolled in a BS (CS / IT) are also encouraged to apply.</li><li>Experience: Fresh or up to 1 year experience in high pace call center (preferable).</li><li>Basic knowledge of Linux, Networking, and Network Security</li><li>Customer Oriented</li><li>Excellent Communication Skills</li><li>Attention to detail</li><li>Ability to handle pressure</li><li>Good Team player</li><li>Strong problem-solving skills</li><li>Willing to perform duties in morning/afternoon/evening/night shift.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Support Engineer L-1

Elevate Technology Group Ltd

Job Title: IT Support EngineerLocation: Rotherham, South YorkshireSalary: £30,000 - £35,000 plus Private Healthcare, Car Allowance, Private Pension Scheme, 25 Days Holiday Bank Holidays, and moreWe're working with an innovative manufacturing company in Rotherham that is looking for an experienced IT Support Engineer to join their internal IT team.This role is ideal for someone with strong technical support skills who wants to be hands-on across infrastructure, systems, and user support. You'll play a key role in maintaining and developing IT systems while also contributing to digital transformation and IT improvement projects.Key Responsibilities:- Provide 1st Line and 2nd Line IT Support across hardware, software, networks, and end-users- Troubleshoot and administer Windows 10/11 and Windows Server environments- Manage Active Directory, Group Policy, and Microsoft 365 (Teams, Exchange, SharePoint, OneDrive)- Deliver IT support for desktops, laptops, printers, mobile devices, and telephony- Handle user account administration, password resets, onboarding/offboarding- Assist with IT projects including hardware refresh, system upgrades, and infrastructure improvements- Monitor and maintain IT systems performance, escalating to senior engineers and 3rd parties when requiredTechnical Environment Includes:- Windows 10/11, Windows Server, Active Directory, Group Policy- Microsoft 365, Teams, SharePoint, Exchange, OneDrive- Networking (TCP/IP, DNS, DHCP, switches, routers, firewalls)- Endpoint security, data backup, disaster recovery toolsThis is an excellent opportunity for an IT Support Engineer in Rotherham who wants to broaden their technical exposure and develop their career within a fast-moving, innovative manufacturing environment.You'll gain experience across a wide technical stack, with career progression routes into Systems Administration, Infrastructure Engineering, or IT Project Delivery.Key Words: IT Support Engineer Rotherham, IT Jobs South Yorkshire, IT Support Technician, 1st Line Support, 2nd Line Support, IT Helpdesk Jobs, Desktop Support, Internal IT Support, Microsoft 365 Support, Active Directory Jobs, Windows Server Support, Networking Jobs Rotherham, Infrastructure Support, IT Jobs in Manufacturing<img src="https://www.jobg8.com/Tracking.aspx?18diDXqRkcW8Xqm47U7tRD9hfhbDVTUco" width="0" height="0" />

IT Support Engineer

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