helpdesk engineer

Deloitte

<div><div><div>Location
</div>Jeddah
</div><div><div>About Deloitte: When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training &amp; Development Excellence Award.
Our Purpose
Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most&mdash;for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.
Our shared values guide the way we behave to make a positive, enduring impact:<ul>
<li>Lead the way</li>
<li>Serve with integrity</li>
<li>Take care of each other</li>
<li>Foster inclusion</li>
<li>Collaborate for measurable impact</li>
</ul>During your tenure as an IT Helpdesk Engineer in IT, you will demonstrate and develop your capabilities in the following areas:<ul>
<li>Provide first and second level support to end users
</li><li>Escalate appropriate issues within the team as necessary
</li><li>Ensure adherence to service level agreements
</li><li>Perform housekeeping and network maintenance activities
</li><li>Deploy new PC's, laptops, software and peripheral equipment
</li><li>Research technical solutions in department specific applications
</li><li>Remain courteous and patient with end users
</li><li>Work as part of a team to consistently achieve team targets</li>
</ul>Leadership capabilities:<ul>
<li>Builds own understanding of our purpose and values; explores opportunities for impact
</li><li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent
</li><li>Understands expectations and demonstrates personal accountability for keeping performance on track
</li><li>Actively focuses on developing effective communication and relationship-building skills
</li><li>Understands how their daily work contributes to the priorities of the team and the business</li>
</ul>Qualifications:<ul>
<li>Bachelor's degree or diploma in computer science, information systems, engineering or a related field (or an equivalent combination of education and experience)</li>
<li>Experience working in a similar role as either IT support or on a service desk/help desk is advantageous</li>
<li>The potential candidate should be self-motivated with an ability to survive in a progressive IT environment, along with the flexibility to adapt to new technologies
</li><li>Have a good understanding of Laptops, Printers, Microsoft technologies and Service desk systems
</li><li>Excellent customer service, interpersonal, communication and organizational skills and the ability to multi-task are essential
</li><li>Ability to work under pressure and meet critical deadlines</li></ul></div></div></div>

Associate - IT Helpdesk Engineer | Information Technology

CareCloud

<div></div><div><div>Department: INFORMATION TECHNOLOGY Experience: 5 YearsDeadline: May 31, 2026Location: Rawalpindi, Pakistan</div><div><h4 class="jobSectionHeader">
Job Profile</h4><div>
Job Summary:
CareCloud is looking for a proactive and detail-oriented NOC Engineer to join our Network Operations Center. The ideal candidate will be responsible for 24/7 monitoring of network infrastructure, identifying and resolving issues, and ensuring high availability and performance of systems and services. This role requires strong troubleshooting skills and the ability to work in a fast-paced, shift-based environment.
Key Responsibilities:
<ul><li>Monitor network infrastructure, servers, and applications using tools such as SolarWinds, Zabbix, and PRTG</li>
<li>Detect, analyze, and respond to alerts, alarms, and incidents in a timely manner</li>
<li>Perform first-level troubleshooting of network, connectivity, and system issues</li>
<li>Escalate unresolved incidents to Tier 2/3 support teams or external vendors as per defined procedures</li>
<li>Document incidents, resolutions, and root cause analysis (RCA) in ticketing systems (e.g., ServiceNow, Jira, Remedy)</li>
<li>Maintain and update runbooks, SOPs, and knowledge base documentation</li>
<li>Coordinate with ISPs, hardware vendors, and internal teams during outages and maintenance windows</li>
<li>Conduct routine system and network health checks and generate performance reports</li>
<li>Assist in change management activities, including scheduled maintenance and upgrades</li>
<li>Ensure adherence to SLAs, KPIs, and escalation protocols</li>
</ul>
</div><div><h4 class="jobSectionHeader">Tools / Skills</h4><div><ul>
<li>Bachelor&rsquo;s degree in Computer Science, Information Technology, Networking, or a related field (or equivalent experience)</li>
<li>1&ndash;3 years of hands-on experience in a NOC, Helpdesk, or Network Support role</li>
<li>Familiarity with network monitoring tools and ticketing systems</li>
<li>Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, routing &amp; switching)</li>
<li>Strong analytical, troubleshooting, and problem-solving skills</li>
<li>Good communication and documentation abilities</li>
<li>Ability to work in rotating shifts, including nights, weekends, and holidays</li></ul></div></div></div></div>
 <div><h5 class="jobSectionHeader">Additional Information</h5><div><div>
Total Position(s)
1 Positions</div><div>
Gender
Does not matter</div><div>
Minimum Education
Bachelors Degree</div><div>
Degree Title
Bachelors Degree</div><div>
Shift
Evening</div><div>
Nature of Job
Work From Office</div></div></div>

NOC Engineer

LN Technologies

The Senior Cloud &amp; Network Engineer is responsible for providing technical support, maintaining IT infrastructure, and ensuring smooth day-to-day IT operations. This role supports hardware, software, network environments, and assists with cloud services while ensuring compliance with security standards and documentation practices.Key Responsibilities1. Technical Support &amp; IT Operations<ul><li>Provide technical support for hardware, software, and network-related issues</li><li>Install, configure, and maintain desktops, laptops, printers, and IT peripherals</li><li>Troubleshoot operating system and application issues (Windows, macOS, Office 365)</li><li>Respond to helpdesk requests and ensure timely issue resolution</li><li>Maintain system performance and availability</li></ul>2. Network Support &amp; Infrastructure<ul><li>Assist in maintaining network infrastructure including LAN/WAN connectivity</li><li>Troubleshoot network connectivity and performance issues</li><li>Support configuration of switches, routers, and wireless access points</li><li>Assist in monitoring network availability and reliability</li></ul>3. Application &amp; Database Support<ul><li>Deploy and support local web applications</li><li>Assist in maintaining database environments</li><li>Support application troubleshooting and basic configuration</li><li>Coordinate with development teams for application deployment</li></ul>4. Cloud Support (AWS &amp; Azure)<ul><li>Provide basic support for AWS and Azure services (EC2, S3, Azure VM, Azure SQL)</li><li>Assist with cloud resource monitoring and management</li><li>Support cloud-based application deployments</li><li>Maintain awareness of cloud concepts (IaaS, PaaS, SaaS)</li></ul>5. Security &amp; ISO 27001 Compliance<ul><li>Assist in ISO 27001 documentation and audit preparation</li><li>Follow secure IT practices and enforce security policies</li><li>Support patch management and system updates</li><li>Assist in implementing security controls and access management</li></ul>6. IT Asset &amp; Vendor Management<ul><li>Manage IT inventory and asset tracking</li><li>Coordinate with vendors for procurement and technical support</li><li>Maintain asset lifecycle documentation</li><li>Ensure proper allocation and maintenance of IT equipment</li></ul>7. Documentation &amp; User Training<ul><li>Maintain IT documentation and configuration records</li><li>Create user guides and knowledge base articles</li><li>Train staff on secure IT practices and IT usage policies</li><li>Document troubleshooting steps and procedures</li><li>8. Department Coordination &amp; Leadership</li><li>Coordinate IT activities across departments</li><li>Act as primary point of contact for internal IT support requests</li><li>Assist in planning IT requirements for departments</li><li>Provide guidance and support to junior IT staff (if applicable)</li><li>Ensure smooth communication between technical teams and business users</li></ul>Required Qualifications<ul><li>Associate&rsquo;s or Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>7+ years of experience in IT support or helpdesk environment</li><li>Basic knowledge of AWS/Azure and cloud computing concepts</li><li>Familiarity with Windows, macOS, Office 365, and networking fundamentals</li><li>Strong troubleshooting, communication, and documentation skills</li></ul>Preferred Qualifications<ul><li>Knowledge of ISO 27001 standards</li><li>Understanding of cloud cost estimation tools</li><li>Experience with system backups and patch management</li><li>Exposure to IT asset management tools and practices</li></ul>Key Performance Indicators (KPIs)<ul><li>Average response and resolution time for IT support requests</li><li>System and network uptime percentage</li><li>Accuracy of IT asset inventory and documentation</li><li>Successful completion of ISO 27001 audit support tasks</li><li>User satisfaction with IT support services</li></ul>Job Type: Full-timePay: Up to Rs200,000.00 per monthApplication Question(s):<ul><li>What is your current gross salary?</li><li>What is your expected gross salary?</li></ul><ul><li>How soon you can join us?</li></ul>Work Location: In person

Sr. Cloud and Network Engineer

Metis International (Pvt) Ltd

About the RoleMetis is looking for a technically strong and customer-facing Support Engineer to provide remote infrastructure and desktop support to our enterprise clients based in the UK and internationally. You will be the frontline technical resource resolving issues, managing remote environments, and ensuring smooth operations for our clients &mdash; all while representing HyperNym/Metis professionally in every interaction.This role requires excellent spoken and written English, a calm and clear communication style with non-technical users, and solid hands-on skills with remote management and automation tooling.Key Responsibilities<ul><li>Provide remote desktop and infrastructure support to enterprise customers via ticketing systems, phone, and video calls</li><li>Use Ansible or similar configuration management tools (Puppet, Chef, SaltStack) to automate and manage remote environments</li><li>Troubleshoot Windows and Linux desktop/server issues remotely</li><li>Use remote desktop tools (RDP, TeamViewer, AnyDesk, Windows Admin Center) to support end users and servers</li><li>Set up and manage monitoring and alerting for client environments</li><li>Handle incident escalation, document resolutions, and maintain a knowledge base</li><li>Liaise clearly with UK-based clients and internal teams, often explaining technical issues in plain English</li><li>Follow ITIL-aligned processes for incident, change, and problem management</li><li>Participate in onboarding new clients onto support contracts</li></ul>Required Skills<ul><li>Proven experience in remote IT support or managed services (helpdesk, NOC, or similar)</li><li>Strong Hands on Microsoft office 365, sharepoint portal .</li><li>Strong windows trouble shooting .</li><li>Hands-on experience with Ansible or comparable automation/configuration management tools</li><li>Proficiency with remote access tools and Windows/Linux administration</li><li>Strong spoken and written English &mdash; this is non-negotiable, client-facing daily</li><li>Ability to work UK hours (2 PM &ndash; 11 PM PKR) consistently</li><li>Good understanding of networking basics (DNS, DHCP, VPN, firewalls)</li><li>Experience with ticketing systems (Jira, Freshdesk, Zendesk, or similar)</li></ul>Nice to Have<ul><li>Experience supporting UK or European enterprise clients</li><li>Familiarity with Azure or M365 environments</li><li>ITIL Foundation certification</li><li>Scripting skills in Bash or PowerShell</li></ul>Working ArrangementFirst 3 months fully on-site in Islamabad (probation period). After successful probation: 2 days in office, 3 days remote per week.Job Type: Full-timeWork Location: Hybrid remote in Islamabad I-10/Markaz

Infrastructure Support Engineer

Etrala Digital Solutions LLC

Job Title: IT Support Specialist / Technical Support Engineer / Helpdesk Support (L1&ndash;L2)We are seeking a reliable and tech-savvy IT Support Specialist to join our growing technical team in Kuwait City. This role is ideal for someone who enjoys solving technical issues, supporting end-users, and ensuring smooth IT operations across systems, devices, and business applications.This is a great opportunity to build a strong career in IT support within a professional and fast-growing digital solutions environment.Why This Role is Attractive<ul><li>Hands-on experience with real IT systems and business users</li><li>Exposure to hardware, software, networks, and cloud tools</li><li>Career growth into System Administrator or Network Engineer roles</li><li>Stable full-time position with long-term development opportunities</li></ul>Key Responsibilities<ul><li>Provide first-line technical support to users (hardware, software, and network issues)</li><li>Troubleshoot and resolve IT incidents via phone, email, and ticketing systems</li><li>Install, configure, and maintain desktops, laptops, and peripherals</li><li>Support Windows OS, Office applications, and business tools</li><li>Assist with user account setup, permissions, and password management</li><li>Escalate complex technical issues to senior IT staff when needed</li><li>Maintain accurate documentation of issues and resolutions</li><li>Ensure IT systems run smoothly with minimal downtime</li></ul>Requirements<ul><li>Experience in IT support, helpdesk, or technical support role</li><li>Basic knowledge of Windows OS, Microsoft Office, and networking concepts</li><li>Understanding of hardware troubleshooting and system maintenance</li><li>Strong problem-solving and communication skills</li><li>Ability to work under pressure and manage multiple requests</li><li>IT certification (CompTIA A+, Network+, or similar) is an advantage</li></ul>About the CompanyEtrala Digital Solutions LLC is a professional technology and business services company focused on delivering reliable IT support, digital solutions, and system management services. We help organizations maintain efficient and secure IT environments through practical technical expertise and responsive support.We are committed to building a strong team of IT professionals who value quality service, continuous learning, and career development.Why Work With Us<ul><li>Clear career growth path in IT and systems administration</li><li>Exposure to real business IT environments</li><li>Supportive and structured work environment</li><li>Opportunity to learn modern IT tools and systems</li><li>Stable long-term employment in Kuwait</li></ul>Apply NowIf you are passionate about technology and enjoy solving IT problems, apply today and start your career with a growing digital solutions company in Kuwait City.Job Type: Full-timePay: KD700.000 - KD1,900.000 per monthWork Location: In person

IT Support Specialist

Cloudelligent

<div>Cloudelligent is looking for competent candidates for the position of Service Desk Engineer (L1) 
 
Position Title: Service Desk Engineer 
Location: Lahore 
 
About Cloudelligent 
 
Cloudelligent is an AWS Premier Consulting Partner helping organizations modernize, migrate, and innovate in the cloud. We work at the intersection of cloud, data, and AI to solve real business problems and not just implement technology. With an international footprint, Cloudelligent is customer-obsessed and focuses on Generative AI and Agentic AI to deliver practical, scalable solutions. 
 
Responsibilities<ul><li>
Perform Level 1 diagnosis and resolution of incidents / requests raised by end users.</li><li>
Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations, within SLA standards</li><li>
Act as a contact point between Helpdesk Operations and Other external and internal teams.</li><li>
Escalate issues to relevant teams based on SOP &amp; Escalation matrix</li><li>
Provide Incident Response (IR) support when analysis confirms actionable incident</li><li>
Perform incident closure, verifying problem resolution with Users and documenting resolution procedures</li><li>
Monitor and escalate service failure alerts and follow up with relevant teams to fix these with minimal impact.</li><li>
IT Support relating to technical issues involving Microsoft/AWS core business applications and operating systems</li><li>
Troubleshoot software, hardware, and network issues.</li><li>
Guide end-users on how to setup and use new technologies.</li><li>
Perform vendor management for procurement and support (Cloudelligent/Clients).</li><li>
Assist Cloud team with migration and supporting infrastructure on Azure/AWS.</li><li>
Backup and restore the organization's data files and systems.</li><li>
Install, configure, and upgrade PC software and operating systems.</li><li>
Manage inventory and track IT assets used by the organization.</li><li>
Author, edit, and manage IT documentation to improve our clients' IT policy, procedures, and protocols.</li><li>
Manage the helpdesk collaboratively for optimal performance and support by resolving incidents in a timely manner.</li><li>
Prepare and present weekly updates.</li><li>
Participate in IT projects.</li></ul>
Requirements<ul><li>
Bachelor's degree in information technology, computer science or related field.</li><li>
2+ years of experience providing customer-focused technical support.</li><li>
Exceptional verbal, written, and interpersonal communication skills.</li><li>
Hands on experience with service desk ticketing systems, email, online chat, service support process, and SLA.</li><li>
Strong interest in IT support, technical troubleshooting, and cloud technologies.</li><li>
Basic understanding of IT methodologies and service desk operations.</li><li>
Hands-on experience with Windows operating systems and Microsoft Office tools (e.g., Office 365). Knowledge of ticketing tools (e.g., Zendesk, Jira) is a plus.</li><li>
Knowledge of cloud platforms (AWS or Azure) is a plus.</li><li>
Should be able to work in 24/7 environments.</li><li>
Self-driven, ability to work independently or as part of a project team with limited supervision.</li><li>
AWS Cloud Practitioner certification is highly preferred.</li></ul>
JBTLuj7U3D</div>

Service Desk Engineer

Ford Motor Company

<div>
 
 Job Description
 
 
 
 The Portfolio Operations Engineer plays a pivotal role in managing the daily operations and ensuring data quality. This position holds primary responsibility for leading the first gateway in the software change process. This role is instrumental in ensuring alignment with corporate objectives and strategic initiatives. The Portfolio Operations Engineer acts as a steward of the process, ensuring strategic direction and data integrity, and enables team members to perform their jobs by verifying effective tools and processes are in place. This is a high-touch, high-visibility role, requiring strong communication and collaboration with engineering, product, and business counterparts. This work will directly impact the Feature Strategy team and its partners, enabling them to make informed decisions and operate efficiently. The ideal candidate should be process-minded, organized, highly proficient in Jira and Confluence, and possess a passion for problem-solving.
 
 
 
 Responsibilities
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Operational Leadership: Act as the Jira back-end expert for the process. Manage user access, process flow, automations, and data integrity with efficiency. Document process flows and critical operations for both end-users and operations team members.
 </li>
 <li>
 Process Optimization: Identify, design and recommend process improvements to streamline operations, enhance data quality, reduce costs, and increase productivity.
 </li>
 <li>
 Helpdesk: Manage the Unified Backlog helpdesk, including reviewing requests, balancing workload to align and implement changes and efficiently track progress.
 </li>
 <li>
 Strategic Initiatives &amp; Corporate Objectives: Help drive the strategic direction, aligning with corporate objectives and initiatives. Analyze data to identify objective alignment, inefficiencies, and contribute to strategic planning.
 </li>
 <li>
 Team Success &amp; Objective Achievement: Define, track, and monitor KPIs and operational metrics to provide insights and measure progress towards team objectives.
 </li>
 <li>
 Process Optimization: Identify, design and recommend process improvements to streamline operations, enhance data quality, reduce costs, and increase productivity.
 </li>
 <li>
 Stakeholder Alignment &amp; Advocacy: Engage with and advocate for strategic priorities across engineering, product, and business. Collaborate with cross-functional teams to ensure alignment and effective communication.
 </li>
 <li>
 Cross-functional Meeting Moderation: Manage topics in stakeholder forums, maintain clear communication, and present findings to leadership.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Education and Work Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Computer Science, Information Systems, or a related field.
 </li>
 <ul>
 <li>
 3-4 years of project management experience
 </li>
 <ul>
 <li>
 1-2 years Atlassian tools experience
 </li>
 <li>
 Experience in managing the intake, coordination and tracking of change requests
 </li>
 <li>
 Experience in ensuring requests meet data integrity standards and program timing coordination
 </li>
 <li>
 Experience with data modeling, strategic data analysis, and deriving actionable insights from complex datasets.
 
 
 
 </li>
 </ul>
 </ul>
 </ul>
 
 Special Skills And Knowledge
 
 
 
 <ul>
 <li>
 Proficient in Atlassian tools including Jira, Analytics, and Confluence
 </li>
 <ul>
 <li>
 Experienced in global project planning and management
 </li>
 <ul>
 <li>
 Experience with data validation and root cause analysis
 </li>
 <li>
 Strong critical thinking skills; proactively identify problems and develop solutions
 </li>
 <li>
 Research-driven; Ability to create structure and solutions from ambiguous information
 </li>
 <li>
 Strong analytical, organizational, and multitasking skills
 </li>
 <li>
 Independent, self-motivated, initiative-driven, assertive
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Collaborative with cross-functional teams
 </li>
 <li>
 Committed to Ford+ plan implementation
 
 
 
 </li>
 </ul>
 </ul>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Project Management Professional (PMP) certification or equivalent PM certification
 </li>
 <ul>
 <li>
 Experience with SAFe
 </li>
 </ul>
 </ul>
</div>

Feature Strategy Analyst

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