helpdesk manager

Peoples Bank

<div>Build Your Future Here:
Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well, you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.
Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003.
We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank and work:<ul><li>
American Banker Best Banks to Work For in 2021, 2022, 2023, 2024 and 2025</li><li>
Top Workplaces USA national award in 2022, 2023, 2024 and 2025</li><li>
Newsweek's America's Best Banks 2023 and 2024</li><li>
Newsweek&rsquo;s America's Greatest Workplaces 2024 and 2025</li><li>
Forbes America&rsquo;s Best Banks 2024 and 2025</li><li>
Forbes Best-in-State Banks 2020, 2021 and 2025</li><li>
TIME&rsquo;s America&rsquo;s Growth Leaders 2026 award winner</li></ul>
At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation, and holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/
Job Purpose:
This position is responsible for overseeing and managing a Support Specialists team and providing technical support to all levels of associates and all lines of business which includes; Bank Operations, Retail Banking, Commercial Banking, Trust &amp; Investments, and Insurance and assist in resolving vendor issues. This role will supervise helpdesk operations and provide timely resolutions of issues.
Job Duties:<ul><li>
Supervise and manage Support Specialists (Helpdesk team members). Duties include recruiting, hiring, training, performance monitoring and overall management and leadership of employees. Will complete quarterly and annual reviews and make recommendations for salary and promotions.</li><li>
Will set clear team goals, monitor helpdesk ticket process and ensure tasks are completed timely and accurately.</li><li>
Will provide regular coaching to team and ask for coaching in return.</li><li>
Will be responsible for fostering a team environment that aligns with Peoples Bank&rsquo;s culture.</li><li>
Will seek efficiencies to streamline and improve the helpdesk ticketing process.</li><li>
Provide technical support to users as part of a Helpdesk team environment.</li><li>
Will be responsible for review and resolution of the more complex inquiries or helpdesk issues.</li><li>
Work with team members and vendors to resolve technical problems.</li><li>
May work with both software and hardware vendors to resolve issues.</li><li>
Communicate regularly with associates at all levels.</li><li>
Keep up to date with technology advances in the industry and marketplace.</li><li>
Will ensure ethical behavior, adhere to Peoples policies, procedures and core values of Business with Integrity.</li><li>
Focus on individual user incidents and problems.</li><li>
Enter user phone messages and emails to Helpdesk.</li><li>
Manage Helpdesk tickets; edit calls, categorize, prioritize, assign, escalate, monitor stale calls, and reconcile with WSC</li><li>
Password resets and unlocks (AD and other 3rd party systems)</li><li>
Will perform special projects as assigned.</li></ul>
Education, Job Skills and Qualifications:<ul><li>
Bachelor&rsquo;s Degree in a technical field such as information systems or computer science or equivalent work experience.</li><li>
Previous experience in a Helpdesk environment required.</li><li>
MCP, ITIL certification or other applicable certifications preferred.</li><li>
Good general understanding and concept of what operating systems are and how workstations and servers interact (DOS, Windows, Unix).</li><li>
Knowledge of Microsoft Office applications and Web sites.</li><li>
Computer hardware skills &amp; knowledge.</li><li>
Phone skills (ability to troubleshoot and talk users through problems over the phone) with a professional demeanor.</li><li>
&quot;Team Player&quot;, willingness to both coach others and to be coached.</li><li>
Ability to perform assigned duties with limited supervisory assistance.</li><li>
Excellent oral and written communication and documentation skills.</li><li>
Ability to explain technical things in simple English.</li><li>
Ability to perform tasks under pressure, to multi-task, prioritize, and meet tight deadlines.</li><li>
Excellent listening skills.</li><li>
Attention to detail and organizational skills.</li></ul>
Basic Qualifications:<ul><li>
Bachelors degree in a technical field such as information systems or computer science or equivalent work experience.</li><li>
Previous experience in a Helpdesk environment</li></ul> 
Equal Opportunity Employer M/F/Disabled/Vet; 
If you are unable to complete this application due to a disability, contact humanresources@pebo.com to ask for an accommodation, alternative application process or other inquires.</div>

Technical Support Specialist Supervisor

<div>We are Proud to be SJE!

At SJE, we are more than a company &mdash; we are a family of brands with a shared vision and mission to provide industry-leading, innovative, and reliable control and monitoring solutions that improve efficiencies, protect the environment, and deliver dependable solutions to our valued customers. We are looking for an IT Service Desk Manager. This role will be working onsite from our Birmingham, AL location. Check us out at SJEinc.com!

The job:

The IT Service Desk Manager is a hands‑on technical leader responsible for directly supporting and managing Helpdesk and Desktop Support operations across multiple manufacturing sites. This role blends leadership with active participation in daily support tasks&mdash;jumping into complex tickets, assisting with device deployments, supporting shop‑floor technology, and ensuring that all employees across production facilities, offices, and remote sites receive timely, high‑quality technical support.

The ideal candidate is as comfortable working tickets and deploying devices as they are coaching technicians, building processes, and partnering with plant leadership. This role is critical to maintaining uptime, improving support maturity, and ensuring a secure, efficient end‑user experience.

What you will do:

Hands‑On Technical Support (50%+)
<ul>
<li>Work directly on escalated Helpdesk and Desktop Support tickets, including hardware issues, configuration problems, imaging, networking, and account access.</li>
<li>Perform hands‑on device builds, OS imaging, Intune enrollment, printer configuration, and workstation setup.</li>
<li>Support plant‑floor technology: PCs, scanners, label/barcode printers, production check‑in stations, and network‑connected industrial devices.</li>
<li>Travel to manufacturing sites to provide onsite troubleshooting, deployments, equipment swaps, and user support.</li>
<li>Participate in after‑hours or weekend support during critical outages, plant initiatives, or system updates.</li>
</ul>
Leadership &amp; Team Development
<ul>
<li>Lead, coach, and mentor Helpdesk and Desktop Support technicians with a focus on growing technical depth and troubleshooting skills.</li>
<li>Set daily/weekly priorities, provide guidance on active tickets, and ensure consistent coverage across multiple time zones and sites.</li>
<li>Participate in interviews, hiring, onboarding, and performance development for support staff.</li>
</ul>
Service Delivery &amp; Operational Excellence
<ul>
<li>Monitor ticket queues and personally intervene where needed to keep SLAs on track.</li>
<li>Establish and maintain realistic SLAs, escalation rules, and service expectations.</li>
<li>Improve ticket quality through coaching, peer reviews, and knowledge sharing.</li>
<li>Perform root‑cause analysis on recurring issues and implement fixes with the team.</li>
</ul>
Process Creation &amp; Standardization
<ul>
<li>Create hands‑on support documentation, &ldquo;How‑To&rdquo; guides, imaging steps, and troubleshooting playbooks.</li>
<li>Build and maintain a strong knowledge base to enable faster resolution and onboarding.</li>
<li>Standardize desktop builds, device provisioning, and software deployment processes.</li>
<li>Identify recurring pain points and actively implement technical and process improvements.</li>
</ul>
Endpoint Administration &amp; Asset Management
<ul>
<li>Oversee and participate in device lifecycle management: imaging, patching, repairs, replacements, and decommissioning.</li>
<li>Maintain accurate inventory and asset tracking; ensure proper documentation and labeling.</li>
<li>Validate endpoint compliance, encryption status, and security-baseline adherence.</li>
</ul>
Manufacturing Support Alignment
<ul>
<li>Work closely with plant managers, supervisors, line leads, and maintenance teams to understand production needs.</li>
<li>Ensure IT support adapts to shift schedules, production changeovers, and high‑volume periods.</li>
<li>Respond quickly to floor‑impacting issues and minimize downtime.</li>
</ul>
Cybersecurity &amp; Policy Compliance
<ul>
<li>Enforce secure support practices (MFA, privileged access, device isolation, patching).</li>
<li>Support cybersecurity team with incident response steps, evidence capture, and endpoint containment.</li>
<li>Ensure technicians follow safe handling procedures for sensitive equipment and information.</li>
</ul>
Reporting &amp; Continuous Improvement
<ul>
<li>Track and report on SLA performance, ticket metrics, and site‑level support needs.</li>
<li>Recommend staffing, tooling, and process adjustments based on real data and hands‑on observations.</li>
<li>Drive continuous improvement across the support function through practical, actionable changes.</li>
</ul>
The ideal candidate will bring both technical acumen and team leadership skills, providing structure and consistency to support operations while remaining adaptable in a fast-paced, growth-oriented environment.

Education and Skill Requirements:
<ul>
<li>Bachelor&rsquo;s degree in information systems or related field preferred; relevant certifications (ITIL, A+, Network+, MD 102, HDI) are a plus.</li>
<li>7-10+ years of IT support experience, including hands on troubleshooting of Windows devices, networks, printers, and common business applications.</li>
<li>5-7+ years management experience within a Helpdesk/Desktop Support environment.</li>
<li>Experience in manufacturing or multi-site support environments strongly preferred.</li>
<li>Strong technical competency in:</li>
<li><ul><li>Windows OS, M365, Azure AD/Entra ID</li>
<li>Intune, imaging tools, endpoint management</li>
<li>VPN, basic networking, Wi Fi troubleshooting</li>
<li>Printers, scanners, barcode devices</li>
<li>Cloud-based tools</li>
<li>Mobile device management (MDM)</li>
</ul></li><li>Ability to work across production floors, office spaces, warehouses, and remote user setups.</li>
<li>Excellent communication and customer service skills.</li>
<li>Strong understanding of ITSM tools and concepts (e.g., ServiceNow, FreshDesk, Jira Service Desk).</li>
</ul>
Answering your questions:

When you are considering a new job, it is normal to have a ton of questions. Here are a few questions we are asked all the time.
<ul>
<li>What are the hours? Monday &ndash; Friday 8:00 am &ndash; 5:00 pm.</li>
<li>What is your Paid Time Off and holiday policy? Up to 120 hours of Paid Time Off in your first year plus 8 paid holidays.</li>
<li>What benefits do you offer? We offer a robust benefits package including health, life, short-term and long-term disability insurance as well as dental and vision programs you need to take care of your family, along with other benefit options. Check out our full benefits package!</li>
<li>What percentage of travel is required for this position? 25%</li>
<li>What is my commute? Plug this address into Google Maps: 5201 Princeton Way, Hoover, AL 35226.</li>
</ul>
We will answer more of your questions during the first interview. Expect to hear about the next steps if you meet the job requirements.

Why work with us:
 
At SJE, we believe in empowering our employees to grow professionally while making a real impact. We offer competitive pay, excellent benefits, and a collaborative culture that encourages creativity and problem-solving. Join us and become a part of something bigger. Join a company where you&rsquo;re not just working&mdash;you&rsquo;re building a legacy!

Learn more and apply on-line at www.sjeinc.com. SJE is an Equal Opportunity Employer.</div>

IT Service Desk Manager

Daraz

<div>
 Lead and manage IT Helpdesk operations to ensure timely resolution of incidents and service requests with high SLA compliance and user satisfaction
 
 
 Oversee IT ticketing system governance, including CSAT, escalation handling, and continuous improvement of IT services
 
 
 Develop, implement, and maintain IT SOPs, knowledge base, and operational best practices aligned with organizational compliance standards
 
 
 Monitor IT service performance through dashboards and reporting, conduct RCA for recurring issues, and drive proactive improvements
 
 
 Coordinate with cross-functional teams to ensure reliable service continuity across all business locations
 
 
 Manage IT operations team performance through training, mentorship, workload planning, and clear accountability
 
 
 Ensure strong compliance with security tool in day-to-day IT operations
 
 
 Ensure accurate inventory tracking and asset custodianship across all locations through periodic audits and strict compliance to asset policies
 
 
 Maintain asset management platform data integrity (Hardware, Software, Licensing), ensuring records are updated in real time
 
 
 Coordinate with respective BUs for CAPEX/OPEX planning, warranty claims, AMC renewals, billing and disposal governance
 
 
 
 Job Requirements
 
 
 
 Bachelor&rsquo;s Degree in Information Technology, Computer Science, or related field; ITIL certification preferred
 
 
 Minimum 5 years+ of experience in IT Operations with at least 2-3 years in a supervisory/management role
 
 
 Strong expertise in Helpdesk operations, ticket lifecycle management, and SLA governance using ITSM systems (e.g., ServiceNow)
 
 
 Hands-on experience with IT asset lifecycle management including inventory control, compliance audits, procurement coordination, and disposal processes
 
 
 Good understanding of endpoint management, user support technologies, and standard workplace IT solutions (Windows, networks, etc.)
 
 
 Proven ability to develop and enforce IT SOPs and best practices aligned with ITIL framework
 
 
 Experience working with security teams to ensure compliance with access management and device protection tools (e.g., MDM/EDR)
 
 
 Strong leadership, stakeholder management, and vendor coordination skills
 
 
 Analytical and data-driven mindset with proficiency in reporting using dashboards and KPI tracking tools
 
 
 Excellent communication skills with ability to work under pressure and manage multiple priorities across distributed locations
 
 
 Willingness to work after office hours or during weekends if required (campaign, project, activity, etc.)
 
 
 Willingness to travel occasionally to Daraz locations and support on-site operational requirements.
</div>

Manager, IT Operations-IT

MANTECH

<div>MANTECH seeks a motivated, career and customer-oriented Help Desk Manager to join our team in the DC, Maryland, and Virginia (DMV) area.
As a Help Desk Manager, this individual will lead the team providing essential technical assistance to government users, ensuring efficient resolution of IT issues within a Complex Enterprise IT Environment (including laptops, phones, AV, and servers). Their leadership is key to maintaining high service levels and enhancing the productivity of federal personnel through the application of ITSM frameworks and ITIL best practices. This individual manages and supervises the overall functioning of 24/7/365 Operations Support Center activities, directing staff in call center support, service desk support, and switchboard operations to drive a modern Shift Left strategy that prioritizes First Contact Resolution (FCR) and Tier 0 Self-Service adoption.
Responsibilities include but are not limited to:<ul><li>
Oversee the daily operations of a 24/7/365 Operations Support Center, supervising geographically dispersed Tier 1 staff to ensure the efficient delivery of desktop support and mission-essential services for government users in a multi-server environment, while simultaneously monitoring facilities and program data centers.</li><li>
Direct the operations of the VIP 'Gold Desk,' ensuring high-priority routing and 'White Glove' handling for Executives and mission-critical personnel.</li><li>
Manage the Automatic Call Distribution (ACD) system and IVR menus to optimize call routing and minimize abandonment rates.</li><li>
Manage help desk personnel, including hiring, training, performance evaluation, and scheduling.</li><li>
Develop and implement help desk policies, procedures, and service level agreements (SLAs) applying comprehensive knowledge of PC operating systems, knowledge of networking and electronic mail.</li><li>
Monitor helpdesk performance metrics and drive initiatives for continuous service improvement and customer satisfaction.</li><li>
Act as an escalation point for complex technical issues and ensure adherence to government security and compliance requirements.</li><li>
Works closely with the end-users to help resolve the most difficult trouble calls.</li><li>
Travels to a particular client site to help solve problems.</li></ul>
Minimum Qualifications:<ul><li>
BA/BS (Relevant Field) and 7+ experience managing a help desk or service desk team within a government contract environment.</li><li>
Proven ability to lead a &quot;Shift Left&quot; initiative by optimizing the Knowledge Management lifecycle. This includes identifying Tier 1 resolutions and proactively publishing high-quality content to the Tier 0 Self-Service Portal to optimize ticket deflection and reduce overall support volume.</li><li>
Expert-level oversight of the entire Knowledge Management lifecycle, including governance, auditing, and continuous improvement of internal and external knowledge bases.</li><li>
Ability to utilize Workforce Management (WFM) principles to analyze call arrival patterns and optimize agent scheduling, ensuring SLA compliance during surges and spikes.</li><li>
Proven track record fostering a Knowledge-Centered Service (KCS) culture, measuring performance on handle time and Knowledge Base development.</li><li>
Strong understanding of IT Service Management (ITSM) frameworks, particularly ITIL.</li><li>
Demonstrated experience using data analytics (e.g., Excel, PowerBI, ServiceNow dashboards) to identify trend anomalies and forecast staffing needs.</li><li>
Proficiency in managing enterprise-grade ITSM and Knowledge tools (e.g., ServiceNow, Salesforce, Zendesk, or Jira Service Management).</li></ul>
Preferred Qualifications:<ul><li>
HDI Support Center Manager (SCM) certification.</li><li>
 Experience in applying Agile or Scrum methodologies to Service Desk workflows</li><li>
ITIL Foundation certification.</li><li>
PMP Certification</li></ul>
Clearance Requirements:<ul><li>
Must be a U.S. citizen</li><li>
Must be able to obtain DHS EOD suitability</li><li>
An active EOD suitability is highly desired.</li></ul>
Physical Requirements:<ul><li>
The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.</li></ul></div>

Help Desk Manager

Technology, Automation, and Management, Inc.

<div>Pending Contract Award 

Mission Objectives ?The Office of the Assistant Secretary of the Army (Financial Management &amp; Comptroller) (ASA(FM&amp;C)) depends on continuous, secure, and effective IT operations to execute its mission of delivering timely financial management support to the Army's worldwide financial community. The IMO support function underpins this mission by ensuring that over 1,400 ASA(FM&amp;C) users across three primary locations have reliable access to business applications, classified and unclassified networks, and IT resources.
The System Administrator/Help Desk Lead serves as the primary escalation point for unresolved technical issues that require elevated system administration access and expertise, and directly supports the efficient delivery of IT services to over 1,400 ASA(FM&amp;C) users across three locations.
[Position Responsibility Summary]
This position is the operational backbone of the IT support function, combining hands-on technical depth with team leadership in a high-volume, multi-site federal environment. The ideal candidate is equally comfortable resolving complex technical issues, coaching junior technicians, and driving continuous improvement in service delivery metrics.
<ul><li>Lead a high-volume Tier 1 helpdesk function serving a large, geographically distributed user base across both classified and unclassified network environments, maintaining strong performance against defined service targets</li>
<li>Act as the primary technical escalation authority for issues exceeding front-line resolution capacity, applying advanced system administration expertise to resolve complex problems and coordinate with external support tiers as needed</li>
<li>Administer user accounts, access controls, and identity management across both classified and unclassified platforms, ensuring accurate and timely provisioning throughout the full user lifecycle</li>
<li>Administer user accounts, access controls, and identity management across both classified and unclassified platforms, ensuring accurate and timely provisioning throughout the full user lifecycle</li>
<li>Establish and enforce documented escalation pathways and standard operating procedures that enable consistent, repeatable Tier 1 resolution across all technicians</li>
<li>Produce regular performance reporting covering key helpdesk indicators to support management visibility and continuous service improvement</li>
<li>Evaluate and recommend emerging technologies?including automation and AI-assisted tools?that can improve ticket handling efficiency, reduce resolution times, or enhance user experience</li>
<li>Manage enterprise software license entitlements in coordination with onboarding and offboarding workflows; support capacity planning and renewal forecasting as needed</li>
<li>Provide technical support and coordination for conferencing systems serving organizational users across multiple facilities</li>
<li>Ensure all personnel within the support team complete required federal workforce certifications and annual training obligations in a timely manner</li>
<li>Evaluate and recommend emerging technologies?including automation and AI-assisted tools?that can improve ticket handling efficiency, reduce resolution times, or enhance user experience</li>
<li>Support software configuration and troubleshooting on end-user workstations; coordinate hardware maintenance with appropriate support resources</li>
<li>Oversee IT asset lifecycle activities including inventory management, equipment tracking, and coordination with property management stakeholders for end-of-life disposition</li>
<li>Support software configuration and troubleshooting on end-user workstations; coordinate hardware maintenance with appropriate support resources</li>
<li>Maintain operational and personal compliance with all applicable Army and DoD information security, cybersecurity, and privacy frameworks</li></ul></div>

System Administrator/ Help Desk Lead - IMO ASA(FM&C)

Polymer Bags Manufacturing Company

Key Responsibilities:1. IT Infrastructure Management<ul><li>Manage and maintain all company hardware (desktops, laptops, printers, biometric devices, etc.).</li><li>Administer and monitor LAN/WAN networks, routers, switches, and firewalls.</li><li>Configure and manage servers, shared drives, and user access controls.</li><li>Ensure regular system updates, patches, and performance optimization.</li><li>Maintain IT inventory and documentation of systems and configurations.</li></ul>2. Technical Support &amp; Helpdesk<ul><li>Provide advanced troubleshooting support for hardware, software, email, and connectivity issues.</li><li>Manage Microsoft Office 365 / Google Workspace accounts and permissions.</li><li>Resolve system failures with minimal downtime.</li><li>Train staff on basic IT usage and cybersecurity awareness.</li></ul>3. Website &amp; Digital Platform Management<ul><li>Manage and maintain company and event websites (WordPress or other CMS).</li><li>Update website content, landing pages, banners, and event information.</li><li>Monitor website uptime, speed optimization, and performance analytics.</li><li>Handle domain registration, DNS management, hosting configuration, and SSL certification.</li><li>Coordinate with marketing/design teams for new web features and integrations.</li></ul>4. Cybersecurity &amp; Data Protection<ul><li>Implement and monitor firewall, antivirus, and endpoint security solutions.</li><li>Ensure regular data backups (cloud &amp; local) and disaster recovery planning.</li><li>Monitor vulnerabilities and apply security patches proactively.</li><li>Protect company data from cyber threats and unauthorized access.</li></ul>5. Exhibition &amp; Event IT Support<ul><li>Manage on-site IT setup during exhibitions and corporate events.</li><li>Handle registration systems, badge printing, scanners, and digital displays.</li><li>Ensure smooth operation of Wi-Fi networks and digital kiosks during events.</li><li>Provide real-time technical troubleshooting during exhibitions.</li></ul>6. System Development &amp; Improvement<ul><li>Recommend IT upgrades and automation solutions to improve efficiency.</li><li>Evaluate and implement new software/tools aligned with business needs.</li><li>Support ERP, CRM, or accounting software if applicable.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field.</li><li>Minimum 4&ndash;6 years of proven experience in IT management and web administration.</li></ul>Job Type: Full-timeWork Location: In person

Senior IT & Web Specialist

Efrotech Services

Key Responsibilities:1. IT Infrastructure Management<ul><li>Manage and maintain all company hardware (desktops, laptops, printers, biometric devices, etc.).</li><li>Administer and monitor LAN/WAN networks, routers, switches, and firewalls.</li><li>Configure and manage servers, shared drives, and user access controls.</li><li>Ensure regular system updates, patches, and performance optimization.</li><li>Maintain IT inventory and documentation of systems and configurations.</li></ul>2. Technical Support &amp; Helpdesk<ul><li>Provide advanced troubleshooting support for hardware, software, email, and connectivity issues.</li><li>Manage Microsoft Office 365 / Google Workspace accounts and permissions.</li><li>Resolve system failures with minimal downtime.</li><li>Train staff on basic IT usage and cybersecurity awareness.</li></ul>3. Website &amp; Digital Platform Management<ul><li>Manage and maintain company and event websites (WordPress or other CMS).</li><li>Update website content, landing pages, banners, and event information.</li><li>Monitor website uptime, speed optimization, and performance analytics.</li><li>Handle domain registration, DNS management, hosting configuration, and SSL certification.</li><li>Coordinate with marketing/design teams for new web features and integrations.</li></ul>4. Cybersecurity &amp; Data Protection<ul><li>Implement and monitor firewall, antivirus, and endpoint security solutions.</li><li>Ensure regular data backups (cloud &amp; local) and disaster recovery planning.</li><li>Monitor vulnerabilities and apply security patches proactively.</li><li>Protect company data from cyber threats and unauthorized access.</li></ul>5. Exhibition &amp; Event IT Support<ul><li>Manage on-site IT setup during exhibitions and corporate events.</li><li>Handle registration systems, badge printing, scanners, and digital displays.</li><li>Ensure smooth operation of Wi-Fi networks and digital kiosks during events.</li><li>Provide real-time technical troubleshooting during exhibitions.</li></ul>6. System Development &amp; Improvement<ul><li>Recommend IT upgrades and automation solutions to improve efficiency.</li><li>Evaluate and implement new software/tools aligned with business needs.</li><li>Support ERP, CRM, or accounting software if applicable.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field.</li><li>Minimum 4&ndash;6 years of proven experience in IT management and web administration.</li></ul>Work Location: In person

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10000 helpdesk manager jobs Near Me

Technical Support Specialist Supervisor

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Senior IT & Web Specialist

Senior IT & Web Specialist