helpdesk manager

Mega Metal

<div>
 <p>
  <strong>
   &Idot;&scedil; Tan&inodot;m&inodot;
  </strong>
 </p>
 <p>
  Bilgi teknolojileri operasyonlar&inodot;n&inodot;n (help desk, sistem y&ouml;netimi, donan&inodot;m, a&gbreve; altyap&inodot;s&inodot;, g&uuml;venlik, bak&inodot;m vb.) &scedil;irket standartlar&inodot;na uygun &scedil;ekilde y&uuml;r&uuml;t&uuml;lmesi, BT altyap&inodot;s&inodot;n&inodot;n s&uuml;reklili&gbreve;inin sa&gbreve;lanmas&inodot;, sistem ve kullan&inodot;c&inodot; destek s&uuml;re&ccedil;lerinin y&ouml;netilmesi, bilgi g&uuml;venli&gbreve;i ve envanter takibinin ger&ccedil;ekle&scedil;tirilmesi, ilgili i&ccedil; payda&scedil;larla koordinasyonun sa&gbreve;lanmas&inodot;, d&inodot;&scedil; kaynakl&inodot; hizmetlerin takibi, s&uuml;re&ccedil; iyile&scedil;tirme &ccedil;al&inodot;&scedil;malar&inodot;n&inodot;n y&uuml;r&uuml;t&uuml;lmesi, BT ile ilgili raporlamalar&inodot;n haz&inodot;rlanmas&inodot; ve y&ouml;neticisi taraf&inodot;ndan verilecek t&uuml;m g&ouml;rev ve sorumluluklar&inodot;n yerine getirilmesi.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Temel Sorumluluklar:
  </strong>
 </p>
 <ul>
  <li>
   Lokasyondaki BT operasyon s&uuml;re&ccedil;lerini y&uuml;r&uuml;tmek ve s&uuml;rekli iyile&scedil;tirme sa&gbreve;lamak
  </li>
  <li>
   Helpdesk ekibini y&ouml;netmek, SLA takibini ger&ccedil;ekle&scedil;tirmek
  </li>
  <li>
   Sistem ve a&gbreve; altyap&inodot;s&inodot;n&inodot;n s&uuml;reklili&gbreve;ini sa&gbreve;lamak
  </li>
  <li>
   Bilgi g&uuml;venli&gbreve;i ve &scedil;irket politikalar&inodot;na uyumu sa&gbreve;lamak
  </li>
  <li>
   &Idot;lgili i&ccedil; payda&scedil;larla etkin ileti&scedil;im ve koordinasyon kurmak
  </li>
  <li>
   Donan&inodot;m ve yaz&inodot;l&inodot;m envanter y&ouml;netimini ger&ccedil;ekle&scedil;tirmek
  </li>
  <li>
   Gerekti&gbreve;inde d&inodot;&scedil; kaynaklarla i&scedil; birli&gbreve;ini y&uuml;r&uuml;tmek
  </li>
 </ul>
 <p>
  <strong>
   Aranan Nitelikler:
  </strong>
 </p>
 <ul>
  <li>
   &Uuml;niversitelerin ilgili m&uuml;hendislik b&ouml;l&uuml;mlerinden mezun
  </li>
  <li>
   Benzer bir pozisyonda en az 5 y&inodot;l deneyim sahibi
  </li>
  <li>
   Sistem, a&gbreve;, g&uuml;venlik ve helpdesk y&ouml;netimi konular&inodot;nda deneyimli
  </li>
  <li>
   Tercihen &uuml;retim sekt&ouml;r&uuml;nde BT altyap&inodot; y&ouml;netimi deneyimi olan
  </li>
  <li>
   Ekip y&ouml;netimi ve liderlik yetkinliklerine sahip
  </li>
  <li>
   &Idot;leti&scedil;im becerileri g&uuml;&ccedil;l&uuml;, &ccedil;&ouml;z&uuml;m ve sonu&ccedil; odakl&inodot; &ccedil;al&inodot;&scedil;an
  </li>
  <li>
   Seyahat engeli bulunmayan
  </li>
  <li>
   Tercihen ITIL s&uuml;re&ccedil;lerine h&acirc;kim
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  T&uuml;m ba&scedil;vurular; &inodot;rk, cinsiyet, renk, ulusal veya sosyal k&ouml;ken, etnik k&ouml;ken, din, ya&scedil;, maluliyet, cinsel y&ouml;nelim, toplumsal cinsiyeti ifade eden tan&inodot;mlar, medeni durum, siyasi g&ouml;r&uuml;&scedil; veya ge&ccedil;erli yasalarla korunan di&gbreve;er stat&uuml;ler baz&inodot;nda ayr&inodot;mc&inodot;l&inodot;k yapmadan de&gbreve;erlendirilecektir.
 </p>
 <p>
 </p>
</div>


Bilgi Teknolojileri Altyapı ve Operasyon Yöneticisi

MAGMAG Events GmbH

<p>Als kreative Agentur sorgen wir mit unseren Erlebnissen für zufriedene Kunden im Freizeit und Tourismusbereich.</p> <p><strong>Werde Teil der MAGMAG Family - als Helpdesk-Agent (m/w/d)</strong></p> <p>20-40 Stunden/Woche<br> für den Zeitraum Oktober 2025 - Jänner 2026 mit Option auf Fixanstellung</p> <p>Events sind für uns mehr als nur Veranstaltungen - sie sind Emotion, Leidenschaft und unvergessliche Momente. Hinter den Kulissen sorgt unser Team dafür, dass alles reibungslos läuft. Und genau hier kommst DU ins Spiel.</p> <p>Wir suchen Persönlichkeiten, die nicht nur einen Job wollen, sondern Teil einer kreativen Event-Community werden möchten. Menschen, die Freude am Kontakt mit Kund:innen haben und gerne Verantwortung übernehmen.</p> <p><strong>Dein Impact</strong></p> <ul> <li>Als Helpdesk-Agent bist du die Stimme und das Herz unseres Unternehmens</li> <li>Du sorgst dafür, dass unsere Gäste, Partner:innen und Kund:innen stets die beste Betreuung bekommen - ob bei Fragen, Buchungen oder besonderen Anliegen.</li> <li>Mit deiner offenen Art machst du aus jeder Anfrage ein positives Erlebnis.</li> <li>Im Zeitraum November-Jänner liegt dein Fokus auf unserer Veranstaltung ILLUMINA - Österreichs größtem Lichtergarten im Schlosspark Laxenburg</li> </ul> <br /><b>Aufgaben</b> <ul> <li>Du beantwortest Kundenanfragen (Mail & Telefon) schnell, kompetent und freundlich</li> <li>Du kümmerst dich um Reservierungen & das Beschwerdemanagement - immer lösungsorientiert</li> <li>Du bist die Schnittstelle zwischen Gästen, Team & Projekten</li> <li>Du unterstützt in organisatorischen und administrativen Aufgaben</li> <li>Du bringst dich aktiv in spannende Event-Projekte ein</li> </ul><br /><b>Profil</b> <ul> <li>Kommunikationstalent & echte Freude am Umgang mit Menschen</li> <li>Sehr gute Deutschkenntnisse in Wort & Schrift</li> <li>Genauigkeit, Teamspirit & Stressresistenz - auch wenn's mal heiß hergeht</li> <li>Gepflegtes, professionelles Auftreten</li> <li>MS Office Skills</li> <li>Erste Erfahrungen im Büroalltag von Vorteil, aber kein Muss</li> <li>Führerschein B ist ein Plus, kein Muss</li> <li>Bereitschaft während der Eventphase auch an Wochenenden zu arbeiten</li> </ul> <br /><b>Wir bieten</b> <ul> <li>Abwechslung garantiert: Kein Tag ist wie der andere</li> <li>Teamkultur: Flache Hierarchien, offenes Miteinander & echter Zusammenhalt</li> <li>Flexibilität: Fixe Arbeitszeiten außerhalb der Eventsaison, spannende Challenges währenddessen</li> <li>Work & Life Balance: Home-Office nach Einschulung möglich</li> <li>Experience first: Freitickets für unsere Eigenveranstaltungen</li> <li>Fairness: Attraktives Gehalt ab € 2.500 brutto/Monat auf Basis 40h / Woche - mit Bereitschaft zur Überzahlung je nach Erfahrung</li> </ul> <p> </p> <br/><p>JBG81_AT</p><img src="https://www.jobg8.com/Tracking.aspx?TVhP5Yr86joqlh9KLxWyl0eTkAlmroyYz" width="0" height="0" />

Helpdesk-Agent (m/w/d) Gästeservice & Eventsupport

NTT DATA

<p><b>Req ID:</b> 313163
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<br>
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.<br>
<br>
We are currently seeking a Helpdesk Analyst - Mac Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).<br>
<br>
General Duties and Responsibilities:In this role you will be responsible for:<br>
<br>
Responsible for SLA's &amp; KPI's<br>
Responsible for customer/stakeholder relationship management.<br>
Provide cross functional support<br>
Managing 24x7 Operations<br>
Responsible for the performance of the teams, team leads<br>
Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member<br>
Responsible for upskilling / cross skilling team members<br>
Requirements for this role include:<br>
Must have 5 solid years of Service Desk experience, 1 years in managing delivery for service desk.<br>
Sound Industry Domain Knowledge<br>
Strong Communication &amp; Presentation skills<br>
People Management skills<br>
Demonstrates the ability to multi-task.<br>
Ability to work in heterogeneous environment<br>
Possesses knowledge of Microsoft Applications like MS Visio MS Excel &amp; MS Power point etc.<br>
<br>
<b>About NTT DATA</b><br>
<br>
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&amp;D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com<br>
<br>
<b>NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. </b><b>This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.</b></p>

Helpdesk Analyst - Mac Support

Burhan Technology Computer Co. W.L.L.

<p><b>Job Title:</b> Senior Helpdesk Analyst</p><p><b>Department:</b> Technical Services<br/><b>Location:</b> Kuwait, Full-time onsite</p><p><b>Role Overview</b></p><p>As a <b>Senior Helpdesk Analyst</b>, you will play a key role in ensuring the smooth handling of customer support requests and incident reports. You will be responsible for analyzing and assessing incoming tickets, assigning them to the right technical engineers, and maintaining continuous communication between customers and the technical team. You will also ensure that all requests are properly logged and tracked in <b>Zoho Desk</b>, in line with defined SLAs and the Company&rsquo;s service quality standards.</p><p><b>Key Responsibilities</b></p><ul><li>Analyze, categorize, and prioritize all incoming incidents and service requests from customers.</li><li>Create and manage tickets in <b>Zoho Desk</b>, ensuring all details are accurately recorded.</li><li>Assign requests to the appropriate technical engineers or service teams based on expertise and workload.</li><li>Liaise between customers and technical engineers to ensure effective communication and timely updates.</li><li>Track ticket progress and ensure all cases are handled within SLA timelines.</li><li>Escalate unresolved or high-priority issues to the Technical Manager as necessary.</li><li>Generate regular reports on helpdesk performance, open tickets, and response metrics.</li><li>Identify common or recurring issues and suggest improvements to processes or documentation.</li><li>Maintain and update internal knowledge base and procedural documents.</li><li>Support the coordination of internal projects or PoCs as required by the Technical Manager.</li></ul><p><b>Qualifications &amp; Experience</b></p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related discipline.</li><li><b>3&ndash;5 years</b> of experience in IT Helpdesk or Service Operations.</li><li>Strong understanding of <b>IT service management (ITSM)</b> frameworks and best practices.</li><li>Hands-on experience with <b>Zoho Desk</b> or similar ITSM/ticketing tools (e.g., ServiceDesk Plus, Jira, Freshservice).</li><li>Excellent communication, coordination, and multitasking skills.</li><li>Strong analytical and problem-solving capabilities.</li><li>Proficiency in written and spoken English; Arabic knowledge is a plus.</li><li><b>ITIL Foundation certification</b> is an advantage.</li></ul><p><b>Personal Attributes</b></p><ul><li>Customer-focused with a proactive attitude and strong sense of ownership.</li><li>Highly organized, detail-oriented, and capable of managing multiple priorities.</li><li>Effective communicator with strong interpersonal skills.</li><li>Collaborative and able to work seamlessly within a dynamic technical team environment.</li></ul><p>Job Type: Full-time</p>

Sr. Helpdesk Analyst

Engie

<div></div><div><div><div><div><div><div><div><div><div><div><div><b>Job Purpose:</b></div></div></div><div><br>
<div>
<div>Operates the helpdesk by receiving requests, resolving and allocating accordingly.</div></div></div><div><br>
<div>
<div><b>Key Responsibilities:</b></div></div></div><br>
<div>
<div><ul><li>Utilize and operate the CAFM &amp; Helpdesk system</li>
<li>Receive calls and determine, category, type and response.
</li><li>Enter the details of the request on the Helpdesk system</li>
<li>Advise the caller of when to expect a first line of response</li>
<li>Allocate the request to the designated Service Provider (SP) and inform other concerned parties as appropriate</li>
<li>Be aware of multiple calls regarding the same issue and advise accordingly</li>
<li>As the system alerts to an outstanding response, contact the SP directly to ascertain why the delay and inform the caller</li>
<li>In the event of a further untimely delay, escalate to concerned parties and inform the caller</li>
<li>If required, closely monitor the progress of all jobs until closed and verify the SP has closed with sufficient information on work performed</li>
<li>Closes the loop with the end user to their satisfaction</li>
<li>Carries out telephone surveys</li>
<li>Any other customer facing activity as instructed</li>
<li>Support in CAFM and other technology related activities.</li>
<li>Logs and resolves CAFM related requests</li>
<li>Support in data management tasks and other tasks given by Management</li></ul></div><br>
</div><br>
<div><div><div><b>Skills Required:</b></div></div></div><br>
<div>
<div><ul><li>Strong organizational skills, interpersonal skills and a positive attitude</li>
<li>Strong verbal and written communication skills</li>
<li>Proven skills related to the position</li>
<li>Strong communication and interpersonal skills</li>
<li>Ability to delegate tasks and supervise others</li>
<li>Great multi-tasking abilities and attention to detail</li></ul></div><br>
</div><br>
<div><div><div><b>Qualifications:</b></div></div></div><br>
<div>
<div><ul><li>Degree in Information Technology or equivalent experience</li>
<li>Has Helpdesk experience</li>
<li>Demonstrated proficiency in the Microsoft Office environment including Word, Excel, PowerPoint, Project and Outlook</li>
<li>Technology savvy, with interest in IT &amp; Systems</li>
<li>Approx. 3 plus years related experience</li></ul></div></div><div><br>
<div>
</div></div><br>
</div></div></div></div></div></div><div></div><div><div><div><div><b>Business Unit: </b>LEI RoW
</div></div></div></div><div><div><div><div><b>Division: </b>LEI RoW AMEA - UAE
</div></div></div></div><div><div><div><div><b>Legal Entity: </b>ENGIE Cofely Energy Services LLC
</div></div></div></div><div><div><div><div><b>Professional Experience: </b>Skilled ( &gt;3 experience &lt;15 years)
</div></div></div></div><div><div><div><div><b>Education Level: </b>Technical Qualification
</div></div></div></div><div><div><div><div><b>Company Name: </b>ENGIE UAE
</div></div></div></div><div><div><div><p>Why this matters to us</p>
<p>Our organisation is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We offer reasonable accommodations upon request for individuals with disabilities.</p></div></div></div></div></div>

Help Desk Operator

Deskfrnd

<p><b>About the Role</b></p><p>DeskFrnd is hiring a <b>Facilities Management (FM) Helpdesk Support Executive</b> to work on behalf of our UK-based client, <b>Wynex Global</b>. This role requires a confident communicator who can handle inbound and outbound calls, manage work orders, and ensure smooth coordination between clients, engineers, and contractors.</p><p>This position suits someone highly organised, proactive, and capable of managing multiple operational tasks.</p><p><b>Key Responsibilities</b></p><ul><li>Act as the first point of contact for all incoming calls and emails from UK clients regarding maintenance requests and facility management issues.</li><li>Log new jobs, assign engineers, and update the internal system with job progress and completion details.</li><li>Coordinate with engineers and subcontractors to ensure timely completion of both <b>hard services</b> (electrical, plumbing, HVAC, repairs) and <b>soft services</b> (cleaning, security, etc.).</li><li>Create, update, and close work orders, maintaining accuracy across all job records.</li><li>Schedule and book <b>ad-hoc</b> and <b>planned maintenance (PPM)</b> tasks as required.</li><li>Follow up with clients for updates, confirmations, and feedback.</li><li>Communicate professionally with UK-based teams to resolve issues promptly.</li><li>Prepare daily and weekly reports for the management team.</li></ul><p><b>Requirements</b></p><ul><li>Minimum 1 year of experience in customer service, helpdesk, or facilities management coordination (UK client exposure preferred).</li><li>Excellent English communication skills (spoken and written).</li><li>Strong multitasking and time management abilities.</li><li>Comfortable handling phone and email correspondence with professionalism.</li><li>Proficiency in MS Office, spreadsheets, and CRM/helpdesk software.</li><li>Ability to work independently and collaboratively within a team.</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary (based on experience).</li><li>Professional growth and long-term opportunity with UK-based projects.</li><li>Dynamic work environment with a supportive team.</li></ul><p><b>Walk-In Interviews (For Fast Hiring Process)</b></p><p>We are conducting <b>walk-in interviews for immediate hiring</b> &mdash; no telephonic interviews due to urgency.<br/>Candidates are encouraged to <b>visit the office directly</b> for a quick assessment and interview.</p><p><b>Location:</b> Allama Iqbal Town, Lahore<br/><b>Timings:</b> 1 PM &ndash; 5 PM (Monday to Wednesday)<br/><b>Contact:</b> +923215424142</p><p>Job Type: Full-time</p><p>Pay: Rs70,000.00 - Rs90,000.00 per month</p><p>Work Location: In person</p>

Customer Support Executive – UK Facilities Management Account

Orient Energy System

<p><b>Position:</b> Management Trainee Officer (MTO) &ndash; IT</p><p>We are looking for a <b>female Management Trainee Officer (MTO) &ndash; IT</b> in Orient Energy Systems.</p><p><b>Key Responsibilities</b></p><ul><li>Support the IT team in <b>network monitoring, maintenance, and troubleshooting</b>.</li><li>Assist in <b>preparing, updating, and organizing ERP-related documentation</b>.</li><li>Manage <b>IT helpdesk tasks</b>, including logging, tracking, and resolving user queries.</li><li>Coordinate with IT staff for <b>system updates, user support, and technical activities</b>.</li><li>Learn and adhere to <b>organizational IT policies, standards, and best practices</b>.</li></ul><p><b>Requirements</b></p><ul><li><b>Fresh graduate</b> in <b>Computer Science, Information Technology, or a related discipline</b>.</li><li>Basic understanding of <b>networking concepts and ERP systems</b>.</li><li>Strong <b>communication, coordination, and problem-solving skills</b>.</li><li>Proactive, detail-oriented, and able to manage multiple tasks in a team environment.</li></ul><p><b>Learning &amp; Growth Opportunities</b></p><ul><li>Hands-on experience in <b>network operations and troubleshooting</b>.</li><li>Exposure to <b>ERP systems documentation and workflow understanding</b>.</li><li>Practical training in <b>IT service management and helpdesk tools</b>.</li><li>Mentorship and guidance from experienced IT professionals.</li></ul><p><b>How to Apply</b></p><p>Interested candidates are encouraged to send their updated resume to Aiman.rashid@orient-power.com with <b>Subject Line:</b> <i>Application for MTO &ndash; IT (Female).</i></p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Management Trainee Officer

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