helpdesk manager

Simpaisa Payment Gateway

Summary:Tapmad is looking for a proactive and technically skilled IT Helpdesk Officer to manage day-to-day helpdesk operations and provide technical assistance to end users. The ideal candidate will be responsible for troubleshooting hardware, software, and network issues while ensuring smooth IT operations across the organization.Key Responsibilities:&middot; Handle day-to-day helpdesk and end-user support requests&middot; Troubleshoot hardware, software, and network-related issues&middot; Provide first- and second-level technical support&middot; Manage user accounts, access rights, and security policies in Active Directory and Azure Entra ID&middot; Support servers and assist with basic system administration tasks&middot; Coordinate with IT NOC teams for issue resolution and escalationRequirements:&middot; Bachelor&rsquo;s degree in computer science, or related field&middot; 1&ndash;3 years of relevant IT support experience&middot; Hands-on experience with Active Directory and Azure Entra ID&middot; Strong knowledge of Windows OS, networking basics, and troubleshooting&middot; Experience in OTT, sports, or entertainment industry&middot; Understanding of direct response creative principlesJob Type: Full-timeWork Location: In person

IT Helpdesk Officer

Stellar Hunters

<div>We are seeking a reliable and customer-focused Helpdesk Agent to join our IT support team. The ideal candidate will provide first-line technical support, troubleshoot hardware and software issues, and deliver clear, empathetic communication to end users. This role requires strong problem-solving skills, familiarity with common desktop and mobile platforms, experience with ticketing systems, and the ability to escalate complex issues to appropriate engineering teams while maintaining excellent service standards.<h3 class="jobSectionHeader">
Key Responsibilities for Helpdesk Agent - Support, Troubleshooting &amp; Customer Service</h3><ul><li>
Serve as the primary point of contact for technical support requests via phone, email, chat, and ticketing system; log, triage, and track incidents to resolution in accordance with SLAs.</li><li>
Troubleshoot and resolve common desktop, laptop, peripheral, mobile device, and operating system issues for Windows, macOS, iOS, and Android environments.</li><li>
Support common business applications (e.g., Microsoft 365, Google Workspace, collaboration tools) and assist with software installation, configuration, and updates.</li><li>
Perform user account administration tasks including password resets, access provisioning, group membership management, and basic Active Directory or identity provider support.</li><li>
Diagnose connectivity and network-related issues at a basic level (Wi‑Fi, VPN, wired connections) and coordinate with network teams for escalations when needed.</li><li>
Follow documented procedures and runbooks to resolve issues; escalate complex or security-sensitive incidents to senior IT staff with clear documentation of troubleshooting steps.</li><li>
Provide timely, friendly, and professional communication to users; set expectations, follow up on open tickets, and ensure customer satisfaction through closure.</li><li>
Maintain and update knowledge base articles, how-to guides, and internal documentation to improve first-contact resolution rates and support onboarding of new team members.</li><li>
Participate in on-call rotations, shift coverage, and occasional after-hours support as required by business needs.</li><li>
Identify recurring issues and collaborate with IT and engineering teams to drive root-cause analysis and longer-term remediation or automation.</li></ul><h4 class="jobSectionHeader">
Required Qualifications - Helpdesk Skills &amp; Experience</h4><ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.</li><li>
1+ years of experience in a helpdesk, desktop support, or customer-facing technical support role.</li><li>
Working knowledge of Windows and macOS client systems, mobile device management concepts, and common business applications such as Microsoft 365 or Google Workspace.</li><li>
Familiarity with ticketing systems (e.g., Jira Service Management, ServiceNow, Zendesk) and basic ITSM practices, including incident prioritization and escalation.</li><li>
Strong communication skills&mdash;both written and verbal&mdash;with the ability to explain technical concepts to non-technical users in a clear, patient, and respectful manner.</li><li>
Good problem-solving aptitude, attention to detail, and the ability to follow procedures while exercising sound judgment in escalations.</li><li>
Ability to work independently and collaboratively in a fast-paced environment, manage multiple priorities, and meet SLA targets.</li></ul><h4 class="jobSectionHeader">
Preferred Qualifications - Tools, Certifications &amp; Domain Experience</h4><ul><li>
Certifications such as CompTIA A+, Microsoft Certified Fundamentals, or equivalent customer support certifications are a plus.</li><li>
Experience with MDM platforms (e.g., Intune, Jamf), remote support tools, and basic scripting for repetitive tasks (PowerShell, Bash) is beneficial.</li><li>
Prior experience in a SaaS or fast-growing technology company, or exposure to security best practices and access controls, is advantageous.</li><li>
Comfort contributing to knowledge bases, training materials, and end-user education initiatives to reduce repetitive incidents.</li></ul><h5 class="jobSectionHeader">
Work Environment &amp; Compensation - Helpdesk Agent Salary &amp; Benefits</h5><ul><li>
Full-time position with an onsite model.</li><li>
Competitive salary commensurate with experience and a comprehensive benefits package, including health insurance, retirement plan options, and paid time off.</li><li>
Opportunities for professional development, training, and certification support; clear paths for career growth within IT and cross-functional teams.</li><li>
Inclusive culture that values diversity, equity, work-life balance, and employee well-being.</li></ul></div>

Helpdesk Agent

Premier NX

<div>
 Position Summary:
 
 
 We are seeking an IT Support Specialist with solid technological base and excellent communication skills. This role is responsible for providing technical support, troubleshooting, and maintenance of hardware, software, networks, and cloud systems. The IT Support Specialist will ensure seamless IT operations, manage helpdesk tickets, and support users across the organization.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Respond to and resolve IT helpdesk tickets related to hardware, software, and network issues.
 </li>
 <li>
 Provide technical assistance and support for Microsoft 365 (Office 365) applications and user accounts.
 </li>
 <li>
 Troubleshoot VPN access, and remote desktop issues.
 </li>
 <li>
 Install, configure, and maintain desktop systems, laptops, printers, and other IT equipment.
 </li>
 <li>
 Assist in maintaining and monitoring cloud environments such as AWS or Azure.
 </li>
 <li>
 Ensure system security through access controls, backups, and regular software updates.
 </li>
 <li>
 Collaborate with vendors and other IT team members for advanced troubleshooting or procurement needs.
 </li>
 <li>
 Document technical issues, resolutions, and standard operating procedures.
 </li>
 <li>
 Bachelors degree in computer science.
 </li>
 <li>
 2+ years of experience in IT support, helpdesk, or technical support role.
 </li>
 <li>
 Hands-on experience with Microsoft 365, Active Directory, and Windows operating systems.
 </li>
 <li>
 Knowledge of cloud services such as AWS or Azure and VPN configuration.
 </li>
 <li>
 Understanding of network protocols, routers, switches, and firewalls (basic level).
 </li>
 <li>
 Strong problem-solving and communication skills.
 </li>
 <li>
 Handson with ticketing systems (e.g., Zendesk, ManageEngine ITMS).
 </li>
 <li>
 Any relevant Vendor Certification will be a plus.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 Certifications:
 
 
 Relevant Certifications like below will be a plus:
 
 
 <ul>
 <li>
 Microsoft 365 Certified: Fundamentals (MS-900, AZ-900)
 </li>
 <li>
 Microsoft Certified: Azure Administrator Associate (AZ-104)
 
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Good English communication skills.
 </li>
 <li>
 Ability to work as a team player.
 </li>
 <li>
 Continuous learner with a growth mindset.
 
 
 
 </li>
 </ul>
 Location &amp; Reporting:
 
 
 Location: NASTP, Cantt Lahore.
 
 
 Reports To: IT Manager
 
 
 What we offer:
 
 
 <ul>
 <li>
 Market-competitive salary
 </li>
 <li>
 Career growth opportunities
 </li>
 <li>
 Learning &amp; development programs
 </li>
 <li>
 On-the-job training
 </li>
 <li>
 Medical Coverage (IPD)
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Paid Leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement)
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Employee Old Age Benefits (EOBI)
 </li>
 <li>
 Employee engagement &amp; wellness initiatives
 
 </li>
 </ul>
</div>

IT Support Specialist

Reliance Facilities Management

Key ResponsibilitiesExecutive Support&bull;Act as the primary point of contact between the CEO/Director, internal teams, and external stakeholders.&bull;Manage the CEO&rsquo;s calendar, schedule meetings, appointments, and set reminders.&bull;Coordinate meetings, prepare agendas, record Minutes of Meeting (MOM), and ensure timely follow-ups/ Board meetings.&bull;Arrange travel bookings include flights, accommodation, and related logistics.&bull;Maintain confidential records, documents, and correspondence.&bull;Prepare presentations, reports, and official communications as required.&bull;Ensure effective coordination between departments and senior management.Operational &amp; Compliance Responsibilities&bull;Extract daily compliance and operational reports from Anacity and circulate them to respective stakeholders for further action.&bull;Monitor follow-ups and ensure closure of pending tasks.&bull;Oversee basic operational coordination between Operations, Administration, and Facility Management teams.&bull;Track overdue and upcoming maintenance activities.&bull;Ensure timely escalation of critical issues to management.Daily Reporting &amp; Compliance Tasks (Anacity System)The role requires extracting and distributing reports related to:1.JOP Compliance Tracking2.Other Authorities Complaints3.Anacity Helpdesk &ndash; Complaint Box4.Anacity Helpdesk &ndash; Request Box5.Anacity Helpdesk &ndash; Move In/Out6.Anacity Helpdesk &ndash; Incident Reporting7.Anacity Tendering &ndash; Purchase Request (PR)8.Anacity Tendering &ndash; Request for Quotation (RFQ)9.Anacity Tendering &ndash; Purchase Order (PO)10.Anacity Maintenance Calendar &ndash; Overdue &amp; Upcoming ItemsJob Type: Full-timePay: AED4,000.00 - AED4,500.00 per month

Executive Assistant cum Daily Compliance Officer

<div>
 The Project Engineer is responsible for assisting the Engineering Manager in coordinating and providing any engineering support within the organization such as Safety Data Sheets (SDS) or Integrated Project Management (IPM). Support can be sustaining in nature like InTouch helpdesk tickets, or of a development nature like new standards, new InTouch contents or projects.
 
 
 <ul>
 <li>
 Effectively assist the Engineering Manager in a way that provides quality, cost effective and efficient support to the field when requested.
 </li>
 <li>
 Day to day engineering support (helpdesk tickets), field operations, and/or Integrated Project Management (IPM), marketing support for engineering or technical issues involving rigs assessment, equipment or systems design review, calculations, upgrades.
 </li>
 <li>
 Rig upgrades, major repairs, refurbishment and shipyard or construction site projects.
 </li>
 <li>
 Preparation or review of work scopes, specifications, budgets, schedules and contracts including management of the Roving PM resources needed for inspections, assessments, audits, preparation or execution and support of major maintenance operations.
 </li>
 <li>
 Studies and follow up with manufacturers of new drilling systems or equipment.
 </li>
 <li>
 Review and revision of existing and preparation of new standards, best practices, procedures for Rig Equipment Systems in liaison with the Field Support Equipment, Maintenance, QHSE groups.
 </li>
 <li>
 Maintenance and development of InTouch, promoting paperless archiving and providing better information access (technical library including standards, procedures, CAD drawings, MOM, certification, projects, repairs history files, etc.).
 </li>
 <li>
 Progressive transfer of all the hard copies archiving system into an electronic format.
 </li>
 <li>
 Follow up and/or development of new concepts, systems that will improve QHSE and performance of Operations.
 </li>
 <li>
 Participation in hardware and QHSE-MS audits, to confirm compliance with OFS and SDS policies, standards and procedures, condition assessment, amendment or issuance of standards, procedures as required, review of rig CAD as built drawings set and issuance of Corrective Actions Plans.
 </li>
 <li>
 Audit of engineering firms, construction or reparation sites or yard within our geographical areas of work, maintaining a list of approved contractors in the field of work of the technical group, insuring the availability of resources as they may be required, to provide an efficient support.
 
 
 
 </li>
 </ul>
 Diploma BTECH/ BE with 10 years+ relevant experties,.
</div>

Project Engineer

ajman university

<div>SUMMARY OF FUNCTIONS:
<ul><li>Independently provides complex technical support to AU staff members and students.
</li><li>Provide onsite support where required and plays a key role in maintaining and improving the knowledge standards.
</li></ul>ESSENTIAL DUTIES &amp; RESPONSIBILITIES:
<ul><li>Investigates, and resolves software problems on AU computer systems; performs software repairs, maintenance, technical assistance, and support on a wide range of PC-based computers and peripherals.
</li><li>Provides technical assistance, support, and troubleshooting in the resolution of system communications failures and conflicts.
</li><li>Provides general and in-depth guidance, assistance, and support to users as requested, on diverse software/applications and operating systems.
</li><li>maintains a high standard of customer service in dealing with and responding to questions.
</li><li>Performs routine, day-to-day hardware and software maintenance as assigned, and assists in utilization of systems.
</li><li>Works on the orders until completion or escalate to the senior technical support.
</li><li>Restores and configure mass number of PCs via the Image backup solutions which is created by the senior technical support.
</li><li>Follow-ups and fully document individual cases via helpdesk software.
</li><li>Provides Technical support to users&rsquo; PCs/Devices which may require access to critical/confidential data.
</li><li>Provides technical support on IT equipment during events, seminars, workshops, and video conferences
</li><li>Resolves users&rsquo; technical issues assigned through helpdesk.
</li><li>Performs miscellaneous job-related duties as assigned .
</li></ul>QUALIFICATIONS &amp; EXPERIENCE: 
<ul><li>Bachelor's degree in Computer field.
</li>1-3 years&rsquo; experience in technical/software support. 
<li>
</li></ul>KNOWLEDGE &amp; SKILLS:
<ul><li>Computing studies skills.
</li><li>Information systems skills.
</li><li>Knowledge of an organization&rsquo;s computing systems.
</li><li>Verbal and written communication skills in both languages, English and Arabic.
</li><li>Listening ability and patience.
</li><li>Customer service and relationship management experience.
</li><li>Work is normally performed in a typical interior/office work environment.
</li><li>No or very limited physical effort required.
</li><li>No or very limited exposure to physical risk.
</li></ul>WORKING CONDITIONS:
SUPERVISION :
<ul><li>Reports to : E-Services Manager
</li><li>Subordinates: N/A</li></ul></div>

IT Support Specialist - UAE Nationals Only/ Male

Expion health

<div>Job Title: IT Helpdesk Technician
Location: North Bethesda, Maryland
Reports To: IT Manager
Join us in powering the future of pharmacy cost containment!
Expion Health has an exciting opportunity for a IT Helpdesk Technician in our North Bethesda, Maryland office. Our team is continuously expanding the boundaries of the healthcare industry through innovations that intersect data and technology and amplifies human intelligence to result in better outcomes. We need people like you to join in our commitment to drive pure exponential value for our clients and partners.
Are you up for the challenge?
Position Summary
The IT Helpdesk Technician is a key member of the IT support team, providing in-person technical assistance at Expion Health's Maryland office while also supporting remote employees across the organization. This role ensures timely resolution of hardware, software, and network-related issues, maintaining a high standard of customer service. The technician serves as the first point of contact for support requests, managing incidents through the ticketing system, diagnosing technical problems, and escalating complex issues when necessary.
Competencies
<ul><li>DeliverExecute (50%) &ndash; Demonstrates reliability and ownership in resolving technical issues efficiently and accurately. Prioritizes tasks based on urgency and impact, follows through on commitments, and ensures timely closure of support requests. Maintains focus under pressure, adapts to changing priorities, and consistently delivers high-quality service that supports operational continuity and user satisfaction.</li><li>
LearnGrow (25%) &ndash; Actively seeks opportunities to expand technical knowledge and improve support skills. Embraces feedback, adapts to new technologies, and stays current with industry trends. Demonstrates curiosity, initiative, and a commitment to continuous improvement in both individual performance and team contribution.</li><li>
PlanAlign (25%) &ndash; Effectively organizes tasks and resources to meet service expectations and team goals. Anticipates support needs, prioritizes workload, and coordinates with stakeholders to ensure alignment with IT processes and business objectives. Maintains clarity in execution while adapting to shifting priorities and user demands.</li></ul>
Essential Functions<ul><li>
Provide technical support to onsite and remote employees</li><li>
Support the operations of onsite technical equipment including but not limited to monitors, televisions, tablets, printers</li><li>
Respond to user inquiries via phone, email, or ticketing system in a timely and professional manner</li><li>
Diagnose and troubleshoot hardware, software, and network issues</li><li>
Provide step-by-step technical assistance and guidance to users</li><li>
Escalate complex issues to higher-level support teams when necessary</li><li>
Document issues and resolutions in the helpdesk system</li><li>
Maintain inventory of IT equipment and ensure proper tracking</li><li>
Assist with onboarding and offboarding of employees, including account provisioning, device setup, device distribution, account de-provisioning, device retrieval, and device re-deployment</li><li>
Install, configure, and maintain computer systems and applications</li><li>
Perform other duties as assigned to support the IT department and organizational needs</li></ul>
Required Expertise<ul><li>
Associate's degree in Information Technology or related field (or equivalent experience)</li><li>
1&ndash;3 years of experience in a helpdesk or technical support role</li><li>
Proficiency in Windows 11 and MacOS environments</li><li>
Familiarity with Office 365, Smartsheet, and Salesforce</li><li>
Basic understanding of networking concepts (TCP/IP, DNS, DHCP)</li><li>
Experience working with ticketing systems</li><li>
Strong analytical and troubleshooting skills</li><li>
Excellent verbal and written communication abilities</li><li>
Ability to work independently and collaboratively in a hybrid work environment</li></ul>
Preferred Skills<ul><li>
Experience supporting hybrid work environments and remote collaboration tools</li><li>
Familiarity with IT asset management platforms and inventory tracking systems</li><li>
Knowledge of Active Directory, Azure AD, and identity management tools</li><li>
Experience with mobile device management (MDM) solutions</li><li>
Understanding of cybersecurity best practices and endpoint protection tools</li><li>
Ability to create and maintain technical documentation and user guides</li><li>
Strong customer service orientation and ability to communicate with non-technical users</li><li>
Experience with onboarding/offboarding processes in a corporate IT setting</li></ul>
What It's Like to Work with Us
Expion Health has been challenging the industry status quo for over 30 years, leading with ground-breaking innovation in a wide variety of healthcare solutions. Embracing the latest opportunities that technology can offer within a rapidly evolving industry, we provide exceptional service, technology, and product innovation to meet greater challenges in pharmacy cost management.
While this position is based in our Maryland office, Expion Health supports a distributed workforce across the continental United States. Our connected culture includes regular town halls, one-on-one meetings with executive leadership, educational forums, and social clubs, ensuring that in-office and remote team members stay engaged, informed, and supported.
We offer comprehensive benefits package which includes the following:<ul><li>
Medical, dental, and vision insurance</li><li>
Short- and long-term disability</li><li>
Life insurance and AD&amp;D</li><li>
Supplemental life insurance (Employee/Spouse/Child)</li><li>
Voluntary Accident, Critical Illness and Hospital Indemnity Insurance</li><li>
Healthcare and dependent care Flexible Spending Accounts</li><li>
Healthcare Savings Account</li><li>
401(k) Savings and Investment Plan with company match</li><li>
Paid time off</li><li>
Phone and Internet allowance</li></ul>
Expion Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div>

IT Helpdesk Technician

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