helpdesk manager

The Group Securities

<div>
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Manage the daily activities of the helpdesk team and assign tickets based on priority, workload, and technician skill level.
 </li>
 <li>
 Provide OS Installation, Software deployment, and technical support for desktops, laptops, Windows 11 clients, Apple MAC, Tablets, Microsoft Office applications, printers, shared folders, mapped drives, and general end-user issues.
 </li>
 <li>
 Support PC hardware troubleshooting, including RAM, SSD/HDD, power, display, peripherals, and device replacement coordination.
 </li>
 <li>
 Troubleshoot Windows 11 issues, including login problems, user profiles, updates, drivers, performance, and domain connectivity.
 </li>
 <li>
 Support Microsoft Office and Microsoft 365 applications, including Outlook profile issues, Office activation, Teams performance, and application errors.
 </li>
 <li>
 manage printer issues, including offline printers, print queues, drivers, network printer connectivity, and print server-related problems.
 </li>
 <li>
 Manage shared folder access issues, mapped drives, permissions, and user access requests.
 </li>
 <li>
 Provide support for Evening meetings after working hours upon request, whether held inside or outside the company premises
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Minimum 7 years of experience in IT helpdesk, desktop support, or end-user support.
 </li>
 <li>
 Strong experience supporting Windows 10/11 client environments.
 </li>
 <li>
 Good knowledge of PCs, laptops, printers, and scanners hardware troubleshooting, repair coordination, and replacement procedures.
 </li>
 <li>
 Strong experience with Microsoft Office applications, especially Outlook, Excel, Word, PowerPoint, and Teams.
 </li>
 <li>
 Experience troubleshooting network printers, print queues, printer drivers, and print server issues.
 </li>
 <li>
 Basic knowledge of Active Directory, user accounts, computer accounts, security groups, and basic Group Policy.
 </li>
 <li>
 Experience with shared folders, NTFS permissions, mapped drives, and network access troubleshooting.
 </li>
 <li>
 Basic networking knowledge, including IP addressing, DNS, DHCP, gateway, VPN, and LAN troubleshooting.
 </li>
 <li>
 Ability to lead, guide, and mentor helpdesk technicians.
 </li>
 <li>
 Strong documentation skills, including ticket notes, troubleshooting steps, and knowledge base articles.
 </li>
 <li>
 Experience with management of Microsoft 365 services and applications
 </li>
 <li>
 Excellent communication skills and ability to deal professionally with users at all levels.
 </li>
 <li>
 Relevant certifications such as CompTIA A+, Network+, Microsoft 365, MD-102, or similar are preferred.
 </li>
 </ul>
 
 
</div>

Information Technology Support Engineer

Graham Manufacturing

<div>
 
 Description:
 
 
 
 IT/Helpdesk Intern
 
 
 Batavia, NY
 
 
 
 Description
 
 
 
 
 Job Title:
 
 IT/Helpdesk Intern
 
 
 
 Reports To:
 
 IT Manager
 
 
 
 FLSA Status &amp; EEO Code:
 
 Non-Exempt &amp; Professional
 
 
 
 Division/Department:
 
 GHM/IT
 
 
 
 Level of Work:
 
 I
 
 
 
 Position Summary:
 
 The IT/Helpdesk Intern is responsible for the configuration, operation, and maintenance of client-based computer systems and provides technical support to end-users. This role involves installing and configuring hardware and software, troubleshooting technical issues, managing user accounts, and ensuring the effective use of IT resources. Support Cyber Security and compliance projects and initiatives as needed. The Intern will also contribute to maintaining programs and small projects as needed
 
 
 
 
 Key Results
 
 
 Areas By Level Of Work:
 
 
 
 
 Level I: Quality &ndash; Complete and accurate work performed efficiently
 
 
 
 Production quality and efficiency using appropriate tools and equipment, qualified to perform special processes as needed
 
 
 
 <ul>
 <li>
 System Configuration and Installation:
 </li>
 <li>
 Manage the configuration and operation of client-based computer operating systems.
 </li>
 <li>
 Install system images and verify that security software is installed and configured
 </li>
 <li>
 Install and configure computer, printers, and other peripherals
 </li>
 <li>
 Install and test computer related equipment
 </li>
 <li>
 User Account Management
 </li>
 <li>
 Create, change &amp; delete user accounts per request
 </li>
 <li>
 Helpdesk Support and Troubleshooting:
 </li>
 <li>
 Provide helpdesk support by troubleshooting and resolving helpdesk tickets or escalating to IT Management as appropriate
 </li>
 <li>
 Diagnose and resolve end-user network or local printer problems, PC desktop and laptop hardware/software problems, e-mail, Internet, and local-area network access problems.
 </li>
 <li>
 Get involved in special projects: Contribute to unique initiatives and gain additional experience.
 </li>
 <li>
 Desire to learn and grow in a manufacturing industry.
 </li>
 <li>
 Cyber security
 </li>
 <li>
 Support table top exercises
 </li>
 <li>
 System security plan documents
 </li>
 <li>
 Monitor cyber security programs
 </li>
 <li>
 Other projects as needed
 
 
 </li>
 </ul>
 
 Follow instructions &ndash; oral and/or written
 
 
 
 <ul>
 <li>
 Can properly read and follow instructions given.
 </li>
 <li>
 Performs other duties as assigned by the IT Manager, or his/her designate in area of study.
 
 
 </li>
 </ul>
 
 Safety &amp; housekeeping
 
 
 
 <ul>
 <li>
 Maintains a clean work area with no clutter.
 </li>
 <li>
 Practices safety at all times while at work.
 </li>
 <li>
 Follows safety policies and procedures and speaks up when others are non-compliant.
 </li>
 <li>
 Wears all safety equipment when in the shop area.
 
 
 </li>
 </ul>
 
 Continual Improvement suggestions
 
 
 
 <ul>
 <li>
 Keeps an open mind to others continuous improvement suggestions.
 </li>
 <li>
 Bring continuous improvement suggestions to the appropriate team member.
 
 
 </li>
 </ul>
 
 Professional Development
 
 
 
 <ul>
 <li>
 Demonstrates initiative, positive attitude, and enthusiasm for the job.
 </li>
 <li>
 Will follow up with supervisor on professional development goals and opportunities.
 </li>
 <li>
 Takes an interest and lets it be known that they have a desire to grow with the company.
 
 
 </li>
 </ul>
 
 
 Qualifications:
 
 
 
 
 To qualify for this position, an individual must possess the knowledge, training, experience and abilities required.
 
 
 Education and Training
 
 
 <ul>
 <li>
 High School Diploma and/or GED
 </li>
 <li>
 Some college
 </li>
 <li>
 Preferred Technical Trades School in Computer Science
 
 
 </li>
 </ul>
 
 Experience:
 
 
 
 <ul>
 <li>
 0-2 years of desktop support or related experience.
 
 
 </li>
 </ul>
 
 Other:
 
 
 
 <ul>
 <li>
 Must be willing to over overtime as required
 
 
 </li>
 </ul>
 
 
 Skills:
 
 
 
 
 To perform the job successfully, an individual should demonstrate the following competencies:
 
 
 <ul>
 <li>
 Must have proficiency in MS office applications including spreadsheet, enterprise resource planning, database, and specialized application software (as relevant to the role, e.g., helpdesk ticketing systems).
 </li>
 <li>
 Ability and willingness to abide by set policies and/or safety programs established by the company.
 </li>
 <li>
 Strong written and verbal communication skills required.
 </li>
 <li>
 Strong organization and time management skills.
 </li>
 <li>
 High attention to detail.
 </li>
 <li>
 Ability to successfully plan and implement objectives within established timelines and work schedules (for assigned tasks).
 </li>
 <li>
 Ability to analyze problems and develop effective solutions at a functional level.
 </li>
 <li>
 Demonstrate behavior consistent with company values.
 </li>
 <li>
 Ability to work independently, with minimal direction as a highly motivated self-starter and within a team-oriented culture.
 </li>
 <li>
 Exhibits polite and professional communication via phone, e-mail, and mail.
 </li>
 <li>
 Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.
 </li>
 <li>
 Ability to operate cross-functionally within the organization (for issue resolution).
 </li>
 <li>
 Ability to read technical documentation related to hardware and software.
 </li>
 <li>
 Ability to define problems, collect data, establish facts, and draw valid conclusions.
 </li>
 <li>
 Demonstrates pride in workmanship and commitment to continual quality improvement; maintains a clean, organized work area.
 </li>
 <li>
 Adheres to safety and regulatory program requirements, policies, and procedures; promptly reports safety/health concerns; utilizes personal protective equipment as required.
 
 
 </li>
 </ul>
 
 
 Physical And Mental Demands:
 
 
 
 
 The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Physical demands: While performing the duties of this position, the incumbent is primarily required to sit, stand, walk, stoop, and bend. Required to speak and communicate clearly with others.
 </li>
 <li>
 Mental demands: While performing the duties of this position, the incumbent is required to read, write, analyze data and reports, exercise judgment, develop plans, procedures and goals, present information to others and work under pressure.
 </li>
 <li>
 Work Environment: job primarily operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. May occasionally involve working in areas with computer equipment.
 
 
 </li>
 </ul>
 
 Work Authorization
 
 
 
 Must be able to work in the U.S without sponsorship.
 
 
 This job description is not all inclusive but rather serves as a general guideline of the current needs of the position and can be modified at the discretion of management to meet current business needs. Experience and education requirements are the primary basis for awarding this position, however substitutions that are essentially equivalent may be made as they relate to the essential functions, duties, and responsibilities of
</div>

IT/Helpdesk Internship

Buck Institute

<div><h2 class="jobSectionHeader">About the Buck Institute 
At the Buck Institute, our work has the potential to transform healthcare by addressing aging, the leading risk factor for many serious diseases. We bring together talented and mission-driven scientists across disciplines to better understand the mechanisms of aging and develop approaches that help people live better, longer lives. Globally recognized as a pioneer in the field of aging research, the Buck is committed to advancing discoveries that may impact conditions such as Alzheimer&rsquo;s, Parkinson&rsquo;s, cancer, macular degeneration, heart disease, and diabetes. 
 
Position Summary 
The Buck Institute is seeking a talented and motivated Helpdesk Technician to join our Information Technology team. This role provides technical assistance and responsive, customer-focused support to the Institute&rsquo;s scientists and staff across a variety of computer systems, devices, software platforms, and meeting technologies. The ideal candidate will bring a strong foundation in macOS, Windows, and user devices, along with excellent communication skills, sound judgment, and a positive, can-do approach to service. 
 
This position reports to the Help Desk Manager and works closely with other IT team members to resolve helpdesk tickets and support departmental projects. 
 
This is a 100% in-person position based in Novato, California. Candidates must be authorized to work in the United States. Occasionally, weekend and/or after-hours support is required. 
 
Key Responsibilities 
Technical Support</h2><ul><li><h2 class="jobSectionHeader">
Hardware Setup &amp; Troubleshooting: Set up, deploy, and maintain laptops, desktops, monitors, mice, keyboards, slide advancers, printers, and other peripherals.</h2></li><li><h2 class="jobSectionHeader">
Audio/Visual Support: Provide audio/visual support for meetings, including Zoom Rooms, Zoom meetings, Microsoft Teams meetings, and related equipment.</h2></li><li><h2 class="jobSectionHeader">
Operating Systems &amp; Software:</h2><ul><li><h2 class="jobSectionHeader">
Troubleshoot technical issues on Windows and macOS systems.Support common software packages such as Adobe Creative Cloud and Microsoft Office.</h2></li><li><h2 class="jobSectionHeader">
Provide basic support for specialized software (e.g., finance or scientific).</h2></li></ul></li></ul><h2 class="jobSectionHeader">
Administrative &amp; Operational Support</h2><ul><li><h2 class="jobSectionHeader">
Procurement &amp; Quoting: Source hardware, obtain vendor quotes, and assist with discontinuations or specialized hardware requests.</h2></li><li><h2 class="jobSectionHeader">
Ticketing Systems: Use helpdesk ticketing software to manage, track, and resolve service requests.</h2></li><li><h2 class="jobSectionHeader">
Resource Coordination: Coordinate digital resources such as shared folders, slide decks, software keys, and related documentation.</h2></li></ul><h2 class="jobSectionHeader">
Customer Service and Communication</h2><ul><li><h2 class="jobSectionHeader">
Clear &amp; Polite Communication: Craft professional and helpful emails to stakeholders, from administrative and scientific staff to executive leadership.</h2></li><li><h2 class="jobSectionHeader">
In-Person Support: Deliver &quot;desk-side&quot; support and office visits for urgent technical issues and answer technical questions over the phone.</h2></li><li><h2 class="jobSectionHeader">
Reliability &amp; Professionalism: Be present on-site during high-priority events to ensure technical success.</h2></li><li><h2 class="jobSectionHeader">
Mentorship:</h2><ul><li><h2 class="jobSectionHeader">
Teach users basic computer skills &amp; explain technical information in a friendly, approachable manner.</h2></li><li><h2 class="jobSectionHeader">
Create documentation for both technical and non-technical audiences.</h2></li></ul></li></ul><h2 class="jobSectionHeader">
Required Qualifications</h2><ul><li><h2 class="jobSectionHeader">
BSc/BA/BS in IT, Computer Science, another technical field, or relevant experience.</h2></li><li><h2 class="jobSectionHeader">
1+ year of helpdesk experience, or relevant service-oriented experience.</h2></li><li><h2 class="jobSectionHeader">
Ability to diagnose and resolve basic technical issues.</h2></li><li><h2 class="jobSectionHeader">
Ability to interview users about technical problems, identify key information, research solutions, and apply appropriate fixes.</h2></li><li><h2 class="jobSectionHeader">
Excellent oral and written communication skills in English.</h2></li></ul><h2 class="jobSectionHeader">
Preferred Qualifications</h2><ul><li><h2 class="jobSectionHeader">
Experience with Active Directory</h2></li><li><h2 class="jobSectionHeader">
Experience with Microsoft 365</h2></li><li><h2 class="jobSectionHeader">
Experience with Google Workspace</h2></li><li><h2 class="jobSectionHeader">
CompTIA A+ certified or other IT certification</h2></li></ul><h2 class="jobSectionHeader">
Compensation &amp; Benefits</h2><ul><li><h2 class="jobSectionHeader">
Salary range $54,000 - $74,000, commensurate with experience and skills</h2></li><li><h2 class="jobSectionHeader">
Comprehensive benefits including medical/dental/vision, PTO and paid parental leave, 401(k) with 5% employer match, and student debt repayment option.</h2></li></ul><h2 class="jobSectionHeader">
To Apply 
Please submit your resume summarizing your relevant experience. 
If you live outside the San Francisco Bay Area, please include a cover letter confirming your willingness to relocate. Applications without one will be rejected. 
</h2>
tOMlcVClwq</div>

Helpdesk Technician

Salayel Hospitality

<div>
 
 Job Purpose
 
 
 
 To provide proactive administrative and helpdesk support to the Operations and Property Management teams at
 
 Salayel
 
 , ensuring smooth day-to-day operations, effective communication, accurate documentation, and timely reporting in line with company policies. The role requires
 
 fluency in Arabic and English
 
 to effectively coordinate service requests, communicate with tenants, vendors, and internal stakeholders, and support operational activities.
 
 
 Key Responsibilities
 
 
 Help Desk &amp; Operations Support
 
 
 <ul>
 <li>
 Manage and respond to all incoming helpdesk calls, emails, and service requests in a timely and professional manner.
 </li>
 <li>
 Log, track, and monitor service requests through the helpdesk system to ensure timely resolution.
 </li>
 <li>
 Coordinate with internal teams and service providers to ensure completion of maintenance and operational requests.
 </li>
 <li>
 Escalate unresolved issues, complaints, and operational concerns to management when required.
 </li>
 <li>
 Provide prompt administrative support and respond to tenant and employee queries in Arabic and English.
 </li>
 <li>
 Maintain clear communication with stakeholders regarding request status and service updates.
 
 
 </li>
 </ul>
 Administration &amp; Office Management
 
 
 <ul>
 <li>
 Provide administrative support to Operations Managers, Property Managers, and Assistant Property Managers.
 </li>
 <li>
 Maintain accurate records, databases, and filing systems (electronic and physical).
 </li>
 <li>
 Manage schedules and diaries to ensure efficient coordination of operational activities.
 </li>
 <li>
 Monitor office supplies, manage inventory, and coordinate replenishment when required.
 </li>
 <li>
 Support day-to-day office coordination and assist in resolving operational issues.
 
 
 </li>
 </ul>
 Documentation &amp; Reporting
 
 
 <ul>
 <li>
 Maintain, update, and control SOPs, operational manuals, and shared drive documentation.
 </li>
 <li>
 Ensure operational and property documentation at Salayel is accurate, updated, and properly stored.
 </li>
 <li>
 Prepare daily, weekly, monthly, and ad hoc operational reports as required.
 </li>
 <li>
 Maintain transmittal logs, attendance records, leave records, and operational documentation.
 </li>
 <li>
 Support document control and record management processes.
 
 
 </li>
 </ul>
 Coordination
 
 
 <ul>
 <li>
 Liaise with internal departments including HR, Finance, Procurement, IT, and external service providers.
 </li>
 <li>
 Coordinate and support administrative staff such as drivers, cleaners, and office assistants when required.
 </li>
 <li>
 Facilitate communication between tenants, service providers, and management, particularly where Arabic language support is required.
 </li>
 <li>
 Perform additional duties as assigned by management.
 
 
 </li>
 </ul>
 Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Timely logging and closure of helpdesk requests.
 </li>
 <li>
 Accurate tracking and reporting of service requests.
 </li>
 <li>
 Timely submission of monthly inventory and operational reports.
 </li>
 <li>
 Up-to-date SOPs and operational documentation.
 </li>
 <li>
 Effective coordination and resolution of operational issues.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 Education
 
 
 Diploma in any discipline (Administration or Business Administration preferred).
 
 
 Office Management certification is an advantage.
 
 
 
 Experience
 
 
 
 Minimum
 
 3 years of experience
 
 in helpdesk coordination, administration, or operations support.
 
 
 Experience in
 
 property management, facilities management, or service coordination
 
 is preferred.
 
 
 Skills &amp; Knowledge
 
 
 <ul>
 <li>
 Fluency in Arabic and English (spoken and written) &ndash; mandatory.
 </li>
 <li>
 Strong knowledge of helpdesk coordination and administrative processes.
 </li>
 <li>
 Familiarity with ERP systems, CAFM systems, or helpdesk platforms.
 </li>
 <li>
 Advanced MS Office skills.
 </li>
 <li>
 Excellent communication, organization, and multitasking abilities.
 </li>
 <li>
 High attention to detail and strong customer service orientation.
 
 
 </li>
 </ul>
 Job Challenges
 
 
 <ul>
 <li>
 Managing high volumes of service requests and urgent operational issues.
 </li>
 <li>
 Coordinating between multiple departments and service providers.
 </li>
 <li>
 Maintaining service quality and response times in a fast-paced operational environment.
 </li>
 </ul>
</div>

Help Desk Coordinator (Arabic Speaker)

Medasource

<div>
 
 
 About the Role:
 
 
 
 Our client is seeking
 
 Helpdesk Technicians
 
 to join their team. This is a great opportunity for individuals with a solid customer service background who enjoy troubleshooting and supporting users from diverse backgrounds. Healthcare experience is a strong plus, but not mandatory.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide Tier 1 helpdesk support to end users
 </li>
 <li>
 Troubleshoot and resolve technical issues efficiently
 </li>
 <li>
 Assist users with varying levels of technical knowledge and backgrounds
 </li>
 <li>
 Manage multiple tasks and prioritize effectively in a fast-paced environment
 </li>
 <li>
 Deliver exceptional customer service to ensure user satisfaction
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Previous Helpdesk experience, preferably Tier 1 support
 </li>
 <li>
 Excellent customer service and communication skills
 </li>
 <li>
 Strong troubleshooting and problem-solving abilities
 </li>
 <li>
 Ability to multitask and work independently
 </li>
 <li>
 Experience in the healthcare industry is a major plus
 </li>
 </ul>
 
 
</div>

Help Desk Analyst

AVENUE REAL ESTATE

A leading CBSE school in Dubai (KG to Grade 12) is looking for an experienced IT Manager to oversee and manage the school&rsquo;s complete IT infrastructure.Key Responsibilities:<ul><li>Manage school IT systems including networks, servers, and smart classrooms</li><li>Support teachers and students with digital tools and platforms</li><li>Oversee ERP, LMS, and digital learning systems</li><li>Ensure cybersecurity and data protection compliance</li><li>Handle IT assets and helpdesk operations</li><li>Lead and supervise the IT team</li></ul>Requirements:<ul><li>Degree in IT, Computer Science, or related field</li><li>Minimum 5 years of relevant experience (preferably in a K-12 school)</li><li>Strong knowledge of ERP, LMS, Microsoft 365, or Google Workspace</li><li>Excellent problem-solving and team management skills</li></ul>Job Types: Full-time, PermanentPay: From AED5,000.00 per monthWork Location: In person

IT Manager

Qiddiya Investment Company

<div>Qiddiya Investment Company (QIC) is developing one of the region&rsquo;s most extensive and diverse asset portfolios, spanning residential communities, hospitality, retail, entertainment, sports, education, healthcare, and staff accommodation. Within this ecosystem, the Staff Accommodation portfolio plays a critical role in supporting Qiddiya&rsquo;s workforce and includes integrated residential, retail, leisure, and F&amp;B facilities. As the portfolio is expected to expand to approximately 13,000 residential units by 2030, robust and scalable facilities management leadership is crucial to ensure safe, efficient, compliant, and high‑quality living environments. 
The IT Manager &ndash; Staff Accommodation is responsible for end‑to‑end IT operational readiness, governance, and performance across the Staff Accommodation portfolio, ensuring reliable, secure, and resident‑centric digital services throughout mobilisation, launch, and steady‑state operations.
The role acts as the client‑side owner and integrator of all IT and digital systems supporting staff accommodation, ensuring alignment with QIC enterprise IT architecture, cybersecurity standards, and governance frameworks, while enabling a seamless digital experience for residents and operational teams.
Working in close coordination with QIC Corporate IT, Facilities Management, Security, and service partners, the IT Manager ensures that technology is operationally resilient, compliant, scalable, and fit for purpose in a 24/7 residential environment.
Key Responsibilities
1. Digital Infrastructure Readiness &amp; Mobilisation<ul><li>
Lead and coordinate IT operational readiness for staff accommodation assets across mobilisation, handover, and phased occupancy.</li><li>
Ensure digital infrastructure is fully commissioned, tested, and ready for day‑one operations, including networks, systems, and end‑user services.</li><li>
Align IT readiness plans with construction handovers, FM mobilisation, and resident onboarding schedules.</li></ul>
2. Network, Connectivity &amp; Systems Integration<ul><li>
Ensure network reliability, availability, and resilience across all accommodation buildings and communal facilities.</li><li>
Oversee Wi‑Fi coverage, performance, and user experience, ensuring full coverage, capacity, and service continuity in residential and common areas.</li><li>
Ensure full integration and operational alignment of:
</li><li><ul><li>Access control systems</li><li>
CCTV and security platforms</li><li>
IoT‑enabled FM devices and smart systems</li></ul></li><li>
Confirm all systems comply with QIC IT architecture, cybersecurity standards, and data protection requirements.</li></ul>
3. IT Governance, Security &amp; Compliance<ul><li>
Enforce IT governance across staff accommodation operations, ensuring strict adherence to:
</li><li><ul><li>QIC group IT policies and standards</li><li>
Cybersecurity and data protection requirements</li><li>
Device management and access control protocols</li></ul></li><li>
Act as the first line of control to ensure no non‑compliant systems, networks, or applications are introduced into the environment.</li><li>
Coordinate with Corporate IT and Security teams on audits, risk assessments, and incident response.</li></ul>
4. Technology Performance &amp; Readiness Reporting<ul><li>
Establish and maintain technology readiness and performance reporting, including:
</li><li><ul><li>Network and system uptime</li><li>
Incident volumes and response times</li><li>
Cybersecurity risks and vulnerabilities</li><li>
Service availability and resilience indicators</li></ul></li><li>
Develop and maintain clear dashboards to provide visibility of IT health, risks, and trends to FM and senior stakeholders.</li><li>
Proactively identify technology risks and escalate issues before they impact residents or operations.</li></ul>
5. Resident Digital Experience &amp; Enablement<ul><li>
Elevate the resident digital experience by ensuring seamless and intuitive access to:
</li><li><ul><li>Wi‑Fi and connectivity services</li><li>
Resident mobile applications and portals</li><li>
Digital self‑service tools</li><li>
Integrated helpdesk and service request platforms</li></ul></li><li>
Ensure digital services are reliable, user‑friendly, and aligned with resident expectations in a live‑in environment.</li><li>
Support resident onboarding and communications related to IT services and digital tools.</li></ul>
6. IT Operations, Helpdesk &amp; Incident Management<ul><li>
Oversee IT operational support models, including helpdesk integration, incident management, and escalation workflows.</li><li>
Ensure incidents are logged, tracked, resolved, and reported in line with agreed SLAs and governance requirements.</li><li>
Review incident trends and root causes to drive continuous improvement and service stability.</li></ul>
7. Vendor &amp; Service Provider Management<ul><li>
Manage and govern IT vendors, system integrators, and service providers supporting staff accommodation.</li><li>
Ensure vendor performance aligns with contractual obligations, SLAs, security requirements, and QIC standards.</li><li>
Support procurement, technical evaluations, and onboarding of IT service partners as required.</li></ul>
8. Steady‑State Operations &amp; Continuous Improvement<ul><li>
Maintain stable, secure, and high‑performing IT operations in steady state.</li><li>
Identify opportunities for technology optimisation, resilience improvements, and cost efficiency.</li></ul>
Support scalability of digital services to accommodate future phases, increased occupancy, and evolving resident needs. 
Requirements 
Qualifications &amp; Competencies
Bachelor&rsquo;s degree in information technology, Computer Engineering, Information Systems, or relevant experience
Demonstrated proficiency in:<ul><li>IT operations and service governance
</li><li>Network and systems reliability in live environments
</li><li>Cybersecurity awareness and compliance enforcement
</li><li>Cross‑functional coordination and stakeholder management</li></ul>
Experience supporting large‑scale, always‑on, or residential / hospitality environments.
Experience managing outsourced IT service providers and vendor SLAs.
Exposure to smart buildings, IoT, or FM‑integrated systems is desirable.
High level of communication and reporting capability.
Strong operational judgement, ownership mindset, and ability to manage technology risk in residential settings.
GCC / Saudi experience and working knowledge of local compliance frameworks is a strong advantage.
Professional Certifications
IT service management certification (e.g. ITIL, or equivalent) &ndash; desirable.
Network or infrastructure certification (e.g. Cisco, Microsoft, cloud platforms) &ndash; advantageous.
Cybersecurity or information security certification (e.g. ISO 27001 awareness, CISSP, CISM) &ndash; desirable.
(Certifications are preferred but not mandatory and may be substituted by relevant experience.)
Years of Experience
8 plus years of experience in IT operations, infrastructure management, or enterprise IT environments.
Application closes on 14 May 2026</div>

Information Technology Manager - 008 - HB4

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