helpdesk specialist

Fusable

<div><p><b>Role Summary</b></p>
<p>
The Helpdesk Specialist provides technical support and assistance to users experiencing hardware, software, or network issues. This role is responsible for troubleshooting problems, resolving incidents, and ensuring smooth IT operations while delivering excellent customer service. This role is fully in person at our Charlotte, NC office.</p><br>
<p></p>
<p><b>
Essential Duties &amp; Responsibilities</b></p>
<ul>
<li>Respond to and assist associates with all technology-related issues and requests</li>
</ul><ul><li>Promote relationships with the end-user community to ensure that expectations are set and fulfilled appropriately</li>
</ul><ul><li>Diagnose and troubleshoot hardware, software, and network problems</li>
</ul><ul><li>Document processes and procedures to promote an organized approach to problem management</li>
</ul><ul><li>Install and maintain computers, printers, and other IT applications or hardware</li>
</ul><ul><li>Help ensure that support tickets are entered, picked up, worked and closed in an effective and efficient manner</li>
</ul><ul><li>Support the allocation of technology resources to ensure an optimal business environment</li>
</ul><ul><li>Work well within a team environment but also be able to be self-sufficient when needed</li>
</ul><ul><li>Work closely with the Technology Experience team to ensure timely deployment of assets</li>
</ul><ul><li>Assist with system upgrades, updates and maintenance</li>
</ul><ul><li>Use a ticket management system to effectively document all work</li><br>
</ul>
<p><b>Experience</b></p>
<p><b>
Required:</b></p>
<ul>
<li>High School Diploma</li>
</ul><ul><li>Windows and/or Mac OS usage and troubleshooting experience</li>
</ul><ul><li>Problem solving, technical learning, integrity and trust, listening, ability to work with a team</li>
</ul><ul><li>Basic understanding of networking, Active Directory, and troubleshooting</li>
</ul><ul><li>Familiarity with ticketing systems (ServiceNow, Jira, Zendesk, etc.)</li>
</ul><ul><li>2+ years of technical support experience</li></ul><br>
<p></p>
<p><b>
Preferred:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in information technology, Computer Science, or related field</li>
</ul><ul><li>Experience with Active Directory accounts/security/light management</li>
</ul><ul><li>Experience with and knowledge of Office 365 products and other cloud platforms</li>
</ul><ul><li>Experience with remote support tools and enterprise IT environments</li>
</ul><ul><li>Familiarity with ManageEngine&rsquo;s ServiceDesk Plus and AD Manager</li></ul></div>

Helpdesk Specialist

Munson Healthcare

<div><b>Company Description</b><p><b><i><br>
More Than Just Care, It&rsquo;s Community</i></b></p><p>
Imagine doing meaningful work in a place where people vacation. That&rsquo;s life at Munson Healthcare - northern Michigan&rsquo;s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.</p><p>
If you want a career in healthcare and a lifestyle most people only dream about &ndash; with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be <i>Munson Material. </i>To us, that means teammates who live by our values of <i>excellence, teamness, positivity, creativity,</i> and a commitment to creating <i>exceptional experiences</i> for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.</p><p><b><i>
Invested in You</i></b></p><ul><li><p><b><i>
Grow: </i></b>Tuition reimbursement, in-person and online development, and access to our career hub to help you advance.</p></li><li><p><b><i>
Thrive:</i></b> Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.</p></li><li><p><b><i>
Be Well: </i></b>Free wellness platform for you and your family, plus personalized support for personal or family challenges.</p></li><li><p><b><i>
Be Heard:</i></b> Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings</p></li></ul><b><br>
Job Description</b><p><b><i><br>
A Day in the Life</i></b></p><ul><li><p>
The Helpdesk Specialist assists customers in resolving issues during the first point of contact as well as triaging and promptly prioritizing and escalating open and unresolved incidents following established escalation procedures. The Helpdesk Specialist will perform those roles with consistency and accuracy in a customer focused, professional manner.</p></li></ul><ul><li><p>
The Helpdesk Specialist role requires a high level of communication skill via telephone, e-mail, voicemail, chat, and in-person support channels. This position requires both troubleshooting and technical skills that allows the specialist to provide a high level of customer support. This role will also participate in IS projects and initiatives and may be required to assist in the training of new Helpdesk team members.</p></li><li><p>
Monitors, troubleshoots, and resolves first level issues in a network environment using established procedures. Other issues are escalated to analysts, engineers, or other on-call staff.</p></li></ul><ul><li><p>
Performs Help Desk functions including providing phone support, escalating calls, updating Help Desk status line, etc. Provide first line support for all users of Munson Health Care systems and services in a professional, customer focused manner. Provides concise, timely, and detailed written documentation of activities related to service requests.</p></li><li><p>
Monitors, troubleshoots, and resolves first level issues in a network environment using established procedures. Other issues are escalated to appropriate IS Team, Analysts, or on-call staff. Monitors, troubleshoots, and resolves first level problems related to hardware, operating systems applications, interfaces, and non-clinical processes in a multiplatform environment following documented procedures.</p></li><li><p>
Documents hardware and software problems when they occur, contacts the appropriate IS Team or analysts, and acts as a contact person throughout the resolution process. Assists with installation or re-installation of PC software via remote control. Performs pre-defined Help Desk functions during downtime procedures, including but not limited to providing phone support, escalating calls, relaying pertinent information to command center, and updating Help Desk status line, etc.</p></li><li><p>
Endeavour to meet the established first call resolution rate by increasing knowledge and proficiency with established systems. Works to assure established Team Goals are met to assure optimal customer support. Assists in the training of new Help Desk staff members.</p></li></ul><b><br>
Qualifications</b><p><b><i><br>
What&rsquo;s Required</i></b></p><p>
One of the following is required:</p><ul><li>
Bachelor&rsquo;s degree (preferably IS/Business or healthcare emphasis)</li><li>
Associate&rsquo;s degree (preferably IS/Business or healthcare emphasis) with 1-year relevant experience (IS/Business or healthcare)</li></ul><ul><li>
2 years' experience in healthcare or IS/Business experience.</li><li>
Experience in Information Systems (IS) and healthcare is beneficial.</li></ul><p>
Technical Knowledge</p><ul><li>
Keyboarding proficiency</li><li>
Intermediate knowledge of Microsoft Windows</li><li>
Familiar with command line interfaces</li><li>
Basic troubleshooting of laser printers, label printers, scanners, and fax machines</li><li>
Basic knowledge and troubleshooting skills related to TCP/IP network connectivity issues</li><li>
Troubleshooting network connectivity issues</li><li>
Intermediate knowledge of Microsoft Office</li><li>
Ability to provide clear, consistent and concise documentation of technical issues</li><li>
Experience with Active Directory</li></ul><br>
<b>
Additional Information</b><p><b><i><br>
Are you Munson Material? Apply today!</i></b></p><div></div><p>
Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.</p></div>

Helpdesk Specialist - Onsite

Merzigo

<div>
 <p>
  <strong>
   About Merzigo
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Merzigo is a cutting-edge video monetization company, that provides a range of innovative services to broadcasters, producers, and distributors. They focus on supporting leading entertainment brands to grow their AVOD business, finding them new audiences, and increasing revenue streams.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our company is dedicated to inclusion, diversity, and equality. By bringing together individuals with various backgrounds, experiences, and perspectives, we aim to create an innovative and dynamic work environment. Everyone must feel valued and respected, as this is a crucial component in strengthening team spirit. We strive to give all our employees equal opportunities to reach their full potential in an inclusive atmosphere.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for an
  <strong>
   IT Helpdesk Specialist
  </strong>
  who will play a key role in ensuring the smooth operation of our IT infrastructure and end-user systems. The ideal candidate is a solution-oriented professional with a strong background in IT support, committed to driving operational excellence and efficiency through technology.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position:
  </strong>
  IT Helpdesk Specialist
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Etiler, Istanbul
 </p>
 <p>
  <strong>
   Employment Type:
  </strong>
  Full-time
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    QUALIFICATIONS:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Preferably graduated from related departments of universities (Management
  </li>
  <li>
   Information Systems, Computer Programming, etc.),
  </li>
  <li>
   At least 3 years of experience in Information Technology,
  </li>
  <li>
   Able to produce innovative and creative solutions,
  </li>
  <li>
   Possesses strong planning and organizational skills, strong analytical skills, attention to detail, and result-oriented work ethic,
  </li>
  <li>
   Capable of identifying opportunities to drive improvements and changes in operational control processes,
  </li>
  <li>
   Knowledgeable in managing Microsoft systems,
  </li>
  <li>
   Open to development and learning,
  </li>
  <li>
   Active driver&rsquo;s license and ability to drive.
  </li>
  <li>
   No travel restrictions to group company locations.
  </li>
  <li>
   Good level of English proficiency.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    JOB DESCRIPTION:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Knowledgeable in maintenance, adjustments, and spare parts for notebooks, PCs, and printers,
  </li>
  <li>
   Experienced in computer fault diagnosis, maintenance, and repair,
  </li>
  <li>
   Experienced in providing client support to end-users working in a domain environment,
  </li>
  <li>
   Knowledgeable about Active Directory structure,
  </li>
  <li>
   Knowledgeable about cybersecurity concepts, methodologies, standards, policies, and procedures,
  </li>
  <li>
   Proficient in Windows Office programs and experienced in installing and updating antivirus programs,
  </li>
  <li>
   Experienced in setting up and troubleshooting mobile devices,
  </li>
  <li>
   Preferably experienced in desktop and server operating systems,
  </li>
  <li>
   Meticulous and experienced in IT inventory management,
  </li>
  <li>
   Knowledgeable about ITSM (Help Desk) programs,
  </li>
  <li>
   Able to intervene in problems remotely and on-site when necessary outside working hours,
  </li>
  <li>
   Completed military service (for male candidates).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    We welcome candidates who share this mission to join us.
   </em>
  </strong>
 </p>
</div>


IT Helpdesk Specialist

S & K Technologies, Inc.

<div><p><b>About Company:</b></p><p>
S&amp;K Technologies, Inc. was formed in 1999 with a vision to become one of the preeminent professional services firms in the country and to provide opportunity and prosperity to the people of the Confederated Salish and Kootenai Tribes (CSKT). Since inception, the S&amp;K Technologies, Inc. enterprise has grown into a family of twelve subsidiary companies that support federal and commercial customers around the world.</p><p><b><i>
OUR MISSION</i></b></p><p><b><i>
The S&amp;K Family of Companies is committed to providing the highest quality products and services to our customers in order to deliver the maximum dividend to our shareholder, the CSKT, while ensuring long-term employment, education, and social benefits to our employees, tribal members, and local communities.</i></b></p><p><b>
About the Role:</b></p><p>
The IT Helpdesk Specialist Level I serves as the first point of contact for end-users experiencing technical issues within the organization. This role is critical in ensuring timely resolution of hardware, software, and network problems to maintain operational efficiency. The specialist will diagnose, troubleshoot, and resolve a variety of IT-related issues, escalating more complex problems to higher-level support teams when necessary. By providing clear communication and excellent customer service, the specialist helps minimize downtime and supports a productive work environment. Ultimately, this position contributes to the overall IT support framework by maintaining system functionality and user satisfaction across the organization.</p><p><b>
Minimum Qualifications:</b></p><ul><li>
High school diploma or equivalent.</li><li>
Basic understanding of computer hardware, operating systems (Windows/Mac), and common software applications.</li><li>
Experience with helpdesk ticketing systems or customer support environments.</li><li>
Strong communication skills with the ability to explain technical concepts to non-technical users.</li><li>
Ability to work independently and as part of a team in a fast-paced environment.</li></ul><p><b>
Preferred Qualifications:</b></p><ul><li>
Associate degree or certification in Information Technology or related field (e.g., CompTIA A+).</li><li>
Familiarity with network fundamentals such as TCP/IP, DNS, and VPN.</li><li>
Experience supporting remote users and using remote desktop tools.</li><li>
Knowledge of IT security best practices and data privacy regulations.</li><li>
Previous experience in a service-oriented IT helpdesk role.</li></ul><p><b>
Responsibilities:</b></p><ul><li>
Respond promptly to incoming helpdesk requests via phone, email, or ticketing system.</li><li>
Diagnose and resolve basic hardware, software, and network issues for end-users.</li><li>
Assist with user account management, including password resets and access permissions.</li><li>
Document all support activities and resolutions accurately in the ticketing system.</li><li>
Escalate unresolved or complex technical issues to Level II or specialized IT teams.</li><li>
Provide guidance and training to users on common IT tools and best practices.</li><li>
Maintain inventory of IT equipment and assist with setup and deployment of new devices.</li><li>
Follow established procedures and protocols to ensure security and compliance.</li></ul><p><b>
Skills:</b></p><p>
The required skills enable the IT Helpdesk Specialist to effectively troubleshoot and resolve common technical issues, ensuring minimal disruption to end-users. Strong communication skills are essential for translating technical information into understandable terms and providing excellent customer service. Familiarity with helpdesk software and ticketing systems allows for efficient tracking and documentation of support requests. Preferred skills such as network knowledge and IT certifications enhance the specialist's ability to handle a broader range of issues and contribute to proactive IT support. Together, these skills support daily operations by maintaining system reliability and fostering a positive user experience.</p><p>
SKT, Inc. is an<b> </b>EEO/Veteran/Disabled employer.For a general description of benefits, please visit: https://www.sktcorp.com/career-center/</p></div>

IT Helpdesk Specialist Level I

Palomar College

Senior Media/Helpdesk Specialist

Bank of Springfield

<div><p><b>IT Help Desk Specialist</b></p><p><b>
About the Role</b></p><p>
We are seeking a reliable and customer-focused IT Help Desk Specialist to join our team in Shiloh. In this role, you will be the first point of contact for technical support, helping employees resolve IT issues quickly and efficiently. This position is ideal for someone who enjoys problem-solving, working with people, and maintaining smooth day-to-day IT operations.</p><p><b>
Key Responsibilities</b></p><ul><li>
Provide first-level technical support via phone, email, and in person</li><li>
Troubleshoot hardware, software, and network issues</li><li>
Install, configure, and maintain desktops, laptops, printers, and mobile devices</li><li>
Manage user accounts, passwords, and access permissions</li><li>
Document support requests and resolutions in the ticketing system</li><li>
Escalate complex issues to higher-level IT staff when needed</li><li>
Assist with onboarding/offboarding by setting up and deactivating user accounts</li><li>
Support basic cybersecurity and data protection practices</li></ul><p><b>
Qualifications</b></p><ul><li>
Associate&rsquo;s degree in IT, Computer Science, or related field (or equivalent experience)</li><li>
1&ndash;3 years of help desk or technical support experience</li><li>
Strong knowledge of Windows OS, Microsoft 365, and basic networking</li><li>
Excellent communication and customer service skills</li><li>
Ability to troubleshoot and resolve issues independently</li></ul><p><b>
Preferred:</b></p><ul><li>
CompTIA A+, Network+, or similar certification</li><li>
Experience with ticketing systems and remote support tools</li><li>
Familiarity with Active Directory and basic cybersecurity practices</li><li>
Familiarity with supporting banking or credit union operations</li></ul><p></p><p><b><br>
Why Join Us?</b><br>
 Be part of a team where technology and people come together to make a difference. As an IT Help Desk Specialist, you&rsquo;ll be at the center of our daily operations&mdash;resolving issues, improving user experiences, and ensuring our organization stays connected, secure, and productive.</p><p><b>
Benefits May Include the Following:</b><br>
https://www.bankwithbos.com/careers/</p><p><b>
Salary Range:</b><br>
 The base salary range for this position is $45,000.00 - $55,000.00 annually, depending on experience and qualifications. In addition to the base salary, compensation may include performance-based incentives, bonuses, benefits, and other incentives.</p></div><p></p>

Collaboredge

<div><div><div><b>Short Description:</b></div>
<div></div>
<div>The Helpdesk Specialist is a first level rep to the OCTO technical support team. They answer a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Onsite:3 Days-12 hrs. shifts/1 Day every other week 8hrs</div>
<div></div>
<div><b>Complete Description:</b></div>
<div></div>
<div>The Office of the Chief Technology Officer is seeking a first level technical support representative. Who will be responsible for answering a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Please view the roles and responsibilities below:
<br>
<br>
Work Arrangement / Schedule
<br>
<br>
Onsite - 6 PM - 6 AM: 3 Days-12 hrs shifts
<br>
<br>
Sunday: 9 AM - 6 PM: 1 Day every other week 8hrs
<br>
<br>
<b>Customer Support Entry Roles and Responsibilities</b><br>
</div>
<div>i. Answer calls in a dynamic IT operations environment, supporting multiple agencies</div>
<div><br>
ii. Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia</div>
<div><br>
iii. Log and route service requests and incidents in an incident management system</div>
<div><br>
iv. Create and maintain knowledge articles in the agency's knowledge management system on a daily basis<br>
v. Provide a high level of customer service to end users on a daily basis</div>
<div><br>
vi. Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications</div>
<div><br>
vii. Troubleshoot issues related to agency specific applications and web applications</div>
<div><br>
viii. Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets</div>
<div><br>
ix. Collaborate with the IT leadership team to select and implement cost-effective technology for District</div>
<div><br>
x. Maintain service level agreements related to both Call Center and Desk Side support Service/Incident requests</div>
<div><br>
xi. Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents</div>
<div><br>
xii. Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources</div><div><br>
<br>
</div><div><b>Candidate Skills Matrix:</b></div>
<div></div>
<div><i>Following sections are to be filled by the candidate:</i></div>
<div></div>
<div><b>Skills</b> | <b>Required/Desired</b> | <b>No. of Years</b> | <b>How many years of experience candidate has?
</b><br>
Bachelor&rsquo;s degree in IT or related field or equivalent experience | Required | 5 |
<br>
Customer service support experience in either a face to face or phone support role. | Required | 2 |
<br>
Excellent written and verbal communication skills in a professional setting | Required | 2 |
<br>
Provide technical support to computer system users by telephone, email, and etc. | Required | 1 |
<br>
Maintain computers, systems, and printers in a professional setting | Required | 1 |
<br>
Expertise in supporting desktop operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
<br>
Install and troubleshoot computer operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
<br>
Experience providing technical support in a call center environment where the candidate received multiple calls at once. | Required | 1 |
<br>
Provide customer-oriented results and build an efficient end-user support environment. | Required | 1 |
<br>
Experience with basic Active Directory functions such as account creations, password resets, and OU Management | Required | 1 |
<br>
Knowledge of Microsoft Office Suite (Office 365) | Required | 1 |
<br>
A Microsoft Certifications: MCP, Windows, 10, CompTIA A+ etc. | Highly desired | |</div><br>
<div></div>
<div></div>
<div><b>Background check:</b>
</div>
<div></div><ul><li>Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State.</li></ul></div></div>

OCTO - Helpdesk Specialist Entry

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7489 helpdesk specialist jobs Near Me

Helpdesk Specialist

Helpdesk Specialist - Onsite

IT Helpdesk Specialist

IT Helpdesk Specialist Level I

Senior Media/Helpdesk Specialist

IT Helpdesk Specialist

OCTO - Helpdesk Specialist Entry