helpdesk specialist

Merzigo

<div>
 
 
 About Merzigo
 
 
 
 
 
 
 Merzigo is a cutting-edge video monetization company, that provides a range of innovative services to broadcasters, producers, and distributors. They focus on supporting leading entertainment brands to grow their AVOD business, finding them new audiences, and increasing revenue streams.
 
 
 
 
 
 Our company is dedicated to inclusion, diversity, and equality. By bringing together individuals with various backgrounds, experiences, and perspectives, we aim to create an innovative and dynamic work environment. Everyone must feel valued and respected, as this is a crucial component in strengthening team spirit. We strive to give all our employees equal opportunities to reach their full potential in an inclusive atmosphere.
 
 
 
 
 
 We are looking for an
 
 IT Helpdesk Specialist
 
 who will play a key role in ensuring the smooth operation of our IT infrastructure and end-user systems. The ideal candidate is a solution-oriented professional with a strong background in IT support, committed to driving operational excellence and efficiency through technology.
 
 
 
 
 
 
 Position:
 
 IT Helpdesk Specialist
 
 
 
 Location:
 
 Etiler, Istanbul
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 
 
 
 
 QUALIFICATIONS:
 
 
 
 
 
 
 <ul>
 <li>
 Preferably graduated from related departments of universities (Management
 </li>
 <li>
 Information Systems, Computer Programming, etc.),
 </li>
 <li>
 At least 5 years of experience in Information Technology,
 </li>
 <li>
 Able to produce innovative and creative solutions,
 </li>
 <li>
 Possesses strong planning and organizational skills, strong analytical skills, attention to detail, and result-oriented work ethic,
 </li>
 <li>
 Capable of identifying opportunities to drive improvements and changes in operational control processes,
 </li>
 <li>
 Knowledgeable in managing Microsoft systems,
 </li>
 <li>
 Open to development and learning,
 </li>
 <li>
 Active driver&rsquo;s license and ability to drive.
 </li>
 <li>
 No travel restrictions to group company locations.
 </li>
 </ul>
 
 
 
 
 
 
 JOB DESCRIPTION:
 
 
 
 
 
 
 <ul>
 <li>
 Knowledgeable in maintenance, adjustments, and spare parts for notebooks, PCs, and printers,
 </li>
 <li>
 Experienced in computer fault diagnosis, maintenance, and repair,
 </li>
 <li>
 Experienced in providing client support to end-users working in a domain environment,
 </li>
 <li>
 Knowledgeable about Active Directory structure,
 </li>
 <li>
 Knowledgeable about cybersecurity concepts, methodologies, standards, policies, and procedures,
 </li>
 <li>
 Proficient in Windows Office programs and experienced in installing and updating antivirus programs,
 </li>
 <li>
 Experienced in setting up and troubleshooting mobile devices,
 </li>
 <li>
 Preferably experienced in desktop and server operating systems,
 </li>
 <li>
 Meticulous and experienced in IT inventory management,
 </li>
 <li>
 Knowledgeable about ITSM (Help Desk) programs,
 </li>
 <li>
 Able to intervene in problems remotely and on-site when necessary outside working hours,
 </li>
 <li>
 Completed military service (for male candidates).
 </li>
 <li>
 Fluency in English, both written and spoken, is a plus
 </li>
 </ul>
 
 
 
 
 
 
 We welcome candidates who share this mission to join us.
 
 
 
</div>

IT Helpdesk Specialist

dopay

<div>Company Overview: 
dopay is redefining payroll solutions in Egypt and across emerging markets. We aim to empower cash-based workers by integrating them into the digital financial system. Our innovative platform, combined with a pre-paid Mastercard, enables employees to receive their salaries in a seamless and accessible manner.
Role Overview: 
As an IT Helpdesk Specialist at dopay, you will play a pivotal role in maintaining and enhancing the technology experience for our internal teams. You will be the first line of support for IT-related inquiries, ensuring that systems remain operational and that users have the support they need to perform their jobs efficiently.
Key Responsibilities:<ul>
<li>Provide timely technical support and assistance to employees via phone, email, and in-person.</li>
<li>Troubleshoot and resolve hardware and software issues, including network connectivity problems and system malfunctions.</li>
<li>Assist with IT onboarding processes for new employees, including the setup of workstations and necessary software.</li>
<li>Maintain records of service requests and track their statuses until resolution.</li>
<li>Collaborate with the IT team to improve existing processes and implement new technologies.</li>
<li>Ensure all IT-related inventory and assets are properly documented and managed.</li>
</ul>Requirements<ul>
<li>Bachelor's degree in Information Technology, Computer Science, or a related field.</li>
<li>1-3 years of experience in IT support or helpdesk roles.</li>
<li>Strong troubleshooting skills in hardware and software, particularly with Windows and macOS operating systems.</li>
<li>Familiarity with basic computer networking and configurations.</li>
<li>Excellent communication skills in both English and Arabic.</li>
<li>Ability to work independently and manage time effectively.</li>
<li>Customer-oriented mindset with a passion for helping others.</li>
<li>IT certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.</li>
</ul>Benefits
Why Join dopay?<ul>
<li>Growth Potential: Be part of the bank partner's team, and plot your career growth in banking and fintech. As dopay grows, so will your role and responsibilities.</li>
<li>Training and Development: You'll be provided you with the tools, training, and support you need to succeed and develop your career.</li>
<li>Fast-Paced, Mission-Driven Environment: dopay is a fintech company making a real difference by promoting financial inclusion. Be part of a team at our bank partner that&rsquo;s committed to helping workers gain financial access through digital solutions.</li>
<li>Collaborative Culture: You&rsquo;ll work with a supportive and dynamic team that&rsquo;s passionate about our mission.</li></ul></div>

Proelio Technologies

IT Helpdesk Specialist Company: HoolimeLocation: Chandigarh (supporting multi-state operations in the U.S. remotely)Reports to: IT ManagerAbout HoolimeHoolime provides centralized technology and back-office operations support to home health and hospice providers across the U.S. Our clients deliver high-quality, compassionate care at home &mdash; supported by a strong technology and operations backbone that we help manage.Role OverviewWe are seeking a reliable and tech-savvy IT Helpdesk Specialist to provide remote technical support to both office-based and field-based employees. This role is critical to ensuring smooth day-to-day technology operations across our clients&rsquo; locations.You&rsquo;ll handle troubleshooting, setup, and support requests for both hardware and software issues &mdash; spanning laptops, printers, scanners, Wi-Fi, and cloud-based applications used in clinical and administrative workflows.Key Responsibilities&middot; Provide timely remote IT support to office teams (~15 users) across CT, VA, WV, and CA for issues involving:o Laptops, desktops, and peripherals (printers, scanners, Wi-Fi routers)o Software (Microsoft Office, Adobe, EMR platforms, RingCentral, CareStitch, etc.)&middot; Support field clinicians (~150 nurses and therapists) using iPads, iPhones, and Android devices for:o EMR access, password resets, and login troubleshootingo Transcription and communication app issueso Device setup and configuration (Wi-Fi, VPN, email, app installation)&middot; Manage and track support tickets via an IT ticketing system (e.g., Freshworks, Jira, or similar); ensure timely resolution and follow-up.&middot; Coordinate with vendors (e.g., Apple, RingCentral, EMR providers) when escalation is required.&middot; Maintain accurate inventory logs for laptops, iPads, and other devices.&middot; Oversee MDM (Mosyle) management &mdash; onboarding/offboarding, device cleaning, password resets, and configuration.&middot; Work within Apple Business Manager (ABM) for iPad provisioning and control.&middot; Administer Google Workspace accounts and assist with user setup, group management, and permissions.&middot; Support Google Cloud Platform (GCP) users and assist with data access, migrations, and security configurations.&middot; Create and update internal IT documentation and &ldquo;how-to&rdquo; guides.&middot; Assist with occasional on-site coordination for new office setups or upgrades.Qualifications&middot; 2&ndash;4 years of IT Helpdesk or technical support experience (healthcare experience preferred).&middot; Strong troubleshooting skills across Windows, iOS, and Android devices.&middot; Familiarity with commonly used business software (Outlook, Excel, Adobe, VPNs, etc.).&middot; Hands-on experience managing Google Workspace / Google Admin Console (email, Drive, Sheets, Docs, Groups, etc.).&middot; Exposure to Google Cloud Platform (GCP) and understanding of basic data management or migration tasks.&middot; Experience supporting cloud-based systems such as EMRs or CRMs.&middot; Experience with MDM tools (e.g., Mosyle, Jamf, Intune) and ABM for iPads.&middot; Excellent communication skills and patience when assisting non-technical users.&middot; Ability to work independently and manage multiple support requests efficiently.&middot; Prior experience supporting remote or field-based teams is strongly preferred.&middot; Must be comfortable working U.S. business hours.Why Join Hoolime&middot; Work with a mission-driven team supporting healthcare organizations that improve lives daily.&middot; Gain experience supporting multi-state U.S. operations remotely.&middot; Opportunity to shape scalable IT processes and grow with a fast-expanding company.&middot; Collaborative and growth-oriented work culture.Job Types: Full-time, PermanentPay: &#8377;40,000.00 - &#8377;50,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

IT Helpdesk Specialist-US

ICE Consulting

<div>Who We Are:
ICE Consulting is a leading Managed IT Services provider, offering comprehensive IT solutions since 1997. We specialize in supporting small to medium-sized enterprises by providing superior managed IT services, which include network security, UNIX/Linux &amp; Windows engineering, system and database administration, help desk support, and VoIP support. We are committed to delivering excellent service and are looking for passionate professionals to join our dynamic team.
Who You Are:
You are an enthusiastic and tech-savvy individual ready to advance your career as a Desktop Technician/Junior Systems Administrator. With experience in helpdesk support, you have progressed from Level 1 to Level 3 and become a trusted resource for your colleagues. You enjoy providing support to a diverse user base of over 700 individuals, including executives and administrative staff, and you excel in navigating complex IT environments. Your background includes proficiency in both Windows and Apple systems, and you have experience with Windows Server 2008/2012 and various production environments.
About the Role:
This position, based at our corporate offices, involves working autonomously and within small teams to establish, diagnose, repair, maintain, and upgrade hardware and computer systems. You will communicate with colleagues through phone, email, and face-to-face interactions. Additionally, you will keep track of software and equipment inventories while providing tech support for our clients' networks, ensuring robust network security, and educating employees on best practices for computer usage and maintenance.
Requirements
Requirements:
<ul><li>A minimum of 4 years of hands-on experience in a relevant position</li>
<li>A Bachelor&rsquo;s degree in Computer Science or a related field</li>
<li>Proficient in providing support for MacBook systems</li>
<li>Strong knowledge of Windows 7 and more recent versions</li>
<li>Experience with mobile device support</li>
<li>Solid background in desktop support and customer service</li>
<li>Familiarity with Mobile Device Management (MDM) solutions, such as Workspace One or Mas360</li>
<li>Experience with Single Sign-On (SSO) and Multi-Factor Authentication (MFA) tools, like Okta or OneLogin</li>
<li>Confidence in troubleshooting a wide variety of IT issues</li>
<li>Proficiency with Windows Server 2008 and newer</li>
<li>Experience with hosted services including Gmail and Office 365</li>
<li>Knowledge of security software such as Symantec and ESET Antivirus</li>
<li>Experience with printing services and management</li>
<li>Familiarity with Group Policy Objects (GPOs)</li>
<li>Experience with VERITAS Backup Executive for data backup</li>
<li>Knowledge of hosted VoIP service providers like Ring Central or Vonage</li>
<li>Ability to produce clear, concise, and well-organized documentation</li></ul></div>

Helpdesk Support Specialist/Junior Systems Administrator

Toyotetsu

<div>POSITION: TTNA Information Technology Helpdesk Specialist (First Shift) either 7:00am-4:00pm or 8:00am-5:00pm
This position is responsible for imaging, deploying, and managing Toyotetsu&rsquo;s computing inventory as well as providing local and remote helpdesk support.
About Toyotetsu :
Toyotetsu is a global full-service manufacturer of essential car components, with capabilities in stamping, welding, and press quenching. Considered one of the best stampers in the world, we make an impact in part and process optimization and design for three major car companies in the United States.
Position Responsibilities include the following, other duties may be assigned:<ul><li>Managing and tracking computer and mobile device inventory</li><li>Imaging and deploying computer and mobile device inventory</li><li>Provide local and remote helpdesk support for hardware, software, and enterprise applications</li><li>Local IT project liaison for TTNA IT</li><li>Deploy and Manage hardware and software for collaboration environments</li><li>Administration of Microsoft 365 Applications</li><li>Print Server Administration</li><li>Maintains quality service by following organization standards</li><li>Maintains technical knowledge by attending educational workshops and reviewing publications</li><li>Contributes to team effort by accomplishing related results as needed</li></ul>
Qualifications / Requirements<ul><li>Associate in CS, CIS, MIS or equivalent in structured training</li><li>Computer hardware or software related certification a plus</li><li>Microsoft Operating Systems</li></ul></div>

Information Technology Specialist

AtkinsRéalis

<div><h2 class="jobSectionHeader">Overview</h2>
The Helpdesk Operator will serve as the first point of contact for all facilities management (FM) service requests, ensuring timely and efficient resolution of issues. This role involves managing incoming calls, emails, and service tickets, coordinating with technical teams, and maintaining accurate records in the CAFM system. The ideal candidate will have strong communication skills in both Arabic and English and a solid understanding of FM operations.<h2 class="jobSectionHeader">
Your role</h2>
Customer Support<ul><li>
Respond to incoming calls, emails, and service requests promptly and professionally.</li><li>
Log all requests accurately in the CAFM system and assign tasks to relevant teams.</li></ul>
Issue Resolution<ul><li>
Track and monitor service requests to ensure timely completion.</li><li>
Escalate unresolved issues to supervisors or technical teams as needed.</li></ul>
Coordination<ul><li>
Liaise between clients, contractors, and internal FM teams to ensure smooth operations.</li><li>
Provide updates to clients on the status of their requests.</li></ul>
Documentation &amp; Reporting<ul><li>
Maintain accurate records of all service requests and resolutions.</li><li>
Generate daily, weekly, and monthly reports on helpdesk performance.</li></ul>
Compliance &amp; Standards<ul><li>
Ensure adherence to company policies, health and safety standards, and service level agreements (SLAs).</li><li>
Support continuous improvement initiatives for helpdesk operations.</li></ul><h2 class="jobSectionHeader">
About you</h2>
Education<ul><li>
Diploma or BSc degree in a relevant field (Facilities Management, Administration, or related discipline).</li></ul>
Experience<ul><li>
Minimum 3 years of experience in the same position within the Facilities Management (FM) field.</li></ul>
Language Skills<ul><li>
Fluency in Arabic and English (spoken and written).</li></ul>
Technical Skills<ul><li>
Familiarity with CAFM systems and MS Office applications.</li><li>
Basic understanding of FM services and workflows.</li></ul>
Soft Skills<ul><li>
Strong communication and interpersonal skills.</li><li>
Ability to multitask and work under pressure.</li><li>
Customer-focused with problem-solving abilities.</li></ul>
Preferred<ul><li>
Knowledge of SLA management and KPI reporting.</li><li>
Experience in handling large-scale FM operations.</li></ul><h2 class="jobSectionHeader">
Rewards &amp; benefits</h2>
Explore the rewards and benefits that help you thrive &ndash; at every stage of your life and your career.
This includes:<ul><li>
Tax-free salary.</li><li>
Comprehensive life insurance coverage.</li><li>
Premium medical insurance for you and your dependents.</li><li>
Generous annual leave balance.</li><li>
Flexible and hybrid work solutions.</li><li>
Remote work opportunities outside of country.</li><li>
Company gratuity scheme.</li><li>
Discretionary bonus program.</li><li>
Annual flight contribution.</li><li>
Relocation assistance.</li><li>
Transportation &amp; housing allowances (available for remote work locations).</li><li>
Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.</li></ul>
Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.<h2 class="jobSectionHeader">
About AtkinsR&eacute;alis</h2>
We're AtkinsR&eacute;alis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.
Find out more.
#QSF</div>

Helpdesk Operator

PepsiCo

<div>Overview:
<div>
The Senior Helpdesk Agent plays a key role in overseeing the ticket resolution process, handling more complex procurement issues, and acting as a mentor for junior team members. This role requires a deep understanding of procurement workflows, advanced troubleshooting skills, and strong coordination with technical teams and third-party vendors. Additionally, the senior agent is instrumental in driving strategic initiatives, process harmonization, and innovation within help desk operations.</div>
Responsibilities:
<ul><li>Advanced Ticket Management: Handle and resolve high-priority or complex tickets, ensuring timely and effective outcomes.</li><li>
Technical Liaison: Act as the primary point of contact for coordination with technical teams or third-party vendors on escalated issues.</li><li>
Strategic Training: Design and deliver strategic training sessions and office hours to enhance team capabilities and knowledge sharing.</li><li>
Complex Issue Resolution: Resolve specialized and complex technical issues requiring advanced troubleshooting and expertise.</li><li>
User Engagement: Conduct one-on-one or group meetings with heavy users to provide tailored, high-level support and ensure their needs are met.</li><li>
Global Process Strategy: Develop and implement a global strategy to harmonize and standardize processes across all regions for greater efficiency.</li><li>
Regional Support: Support operations in Brazil and Iberia within Latam to accelerate the harmonization of processes and ensure faster alignment and execution.</li><li>
Process Improvement: Lead process improvement initiatives to identify and eliminate bottlenecks or inefficiencies in service delivery.</li><li>
Subject Matter Expertise: Act as a subject matter expert (SME) during system upgrades or transitions to ensure seamless adoption of new technologies.</li><li>
Cross-Functional Collaboration: Collaborate with cross-functional teams to drive innovation and align help desk operations with broader business objectives.</li><li>
Performance Monitoring: Monitor and analyze key performance metrics to continuously optimize support strategies.</li><li>
Mentorship: Provide guidance and training to junior agents, fostering skill development and knowledge sharing within the team.</li><li>
Reporting and Analysis: Generate reports on ticket trends, resolution times, and service metrics to identify areas for improvement.</li><li>
Knowledge Base Management: Develop and maintain comprehensive documentation for troubleshooting, standard procedures, and best practices.</li></ul>
Qualifications:
<ul><li>Proven experience in procurement processes and helpdesk operations.</li><li>
Strong analytical and problem-solving skills.</li><li>
Advanced proficiency with ticketing platforms and related tools.</li><li>
Excellent leadership and mentoring abilities.</li><li>
Ability to manage multiple tasks and priorities effectively.</li><li>
Expertise in process standardization and harmonization across regions.</li><li>
Strong communication and interpersonal skills to interact with stakeholders at all levels.</li><li>
Fluency in languages relevant to regional operations (e.g., Portuguese and Spanish) is a plus.</li></ul></div>

Associate Manager - Global Procurement Helpdesk

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Helpdesk Operator

Associate Manager - Global Procurement Helpdesk