helpdesk specialist

Trace Systems Inc.

<div>
 <strong>
  Job Overview
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  <br/>
 </strong>
 <strong>
  Job Title:
 </strong>
 Helpdesk Specialist II
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 <strong>
  Location:
 </strong>
 Doha, Qatar
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 <strong>
  This position is pending contract award.
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 </strong>
 <strong>
  Job Responsibilities
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  <br/>
 </strong>
 Trace Systems is actively recruiting for a Helpdesk Specialist II to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha,Qatar.
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 <strong>
  The Job Responsibilities Include, But Are Not Limited To
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, diagnosis, analysis and troubleshooting and resolution of basic client hardware and software issues);
  </li>
  <li>
   Provide Tier 1 hands-on support to users on the AOC/CAOC floor;
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   Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required;
  </li>
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   Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure;
  </li>
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   Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance;
  </li>
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   Manage SIPR PKI program;
  </li>
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   Coordinate on Firewall Exemption Requests (FERs)/Bluecoat Exemption Requests (BERs);
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   Maintain the CFP status display systems to remotely monitor and track status of all systems, networks and connections, including internal and external links and circuits;
  </li>
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   Serve as focal point for ASIs and time change order/item (e.g., NOTAMs, TCTOs,
  </li>
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   TCNO, MTO, CCO and CTO) management, processing, tracking and status reportingacross all network enclaves;
  </li>
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   Maintain status tracking applications/tools; create, update, and coordinate status reports and presentation slides (i.e., COMSTATs, SITREP, etc.); and brief AFCENT leadership to provide situational awareness on outages/failures;
  </li>
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   Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs;
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   Provide system support to clients operating on the network/domain;
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   Configure client level software, modify software configuration, and perform basicconfiguration management functions;
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   Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;Install equipment IAW AFCENT and SPIN-C directives;
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   Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions;
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   Periodically review the organization's needs for computer resources and validate computer equipment requirements;
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   Promote user awareness concerning unauthorized or illegal use of computer hardware and software;
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   Implement client workstation software patches, security fixes, and service releases according to local instructions;
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   Other duties as required
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  </li>
 </ul>
 <strong>
  Minimum Qualifications
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  <br/>
 </strong>
 <ul>
  <li>
   Active, in-scope US Government issued Secret clearance with eligibility.
  </li>
  <li>
   Due to the nature of the work and contract requirements, US Citizenship is required.
  </li>
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   Regulation Requirement: Due to Qatar's immigration and labor regulations, Qatar work visas cannot be issued to individuals aged 60 or over, and are not subject to a waiver. Additionally, foreign nationals aged 60 or older are unable to renew their Qatari visa or change sponsors. Therefore, per Qatar work visa regulations, candidates must be 59 years of age or younger to be eligible for a Qatari work visa as required for this position.
  </li>
  <li>
   DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher.
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  </li>
 </ul>
 <strong>
  General Experience
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  <br/>
 </strong>
 <ul>
  <li>
   Responding to help desk tickets and resolving technical issues for hardware, software, and network systems
  </li>
  <li>
   Providing support for operating systems(Windows, macOS, Linux) and common software applications
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   Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues
  </li>
  <li>
   Assisting end-users with systme logins, password resets and account management.
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   <br/>
  </li>
 </ul>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Associates degree in Computer Science or related field; or 2+ years' IT Help Desk Support experience, and 2+ years' of experience in Computer/IT hardware support (experience may be concurrent)
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   <br/>
  </li>
 </ul>
 <strong>
  Trace Systems
  <br/>
  <br/>
 </strong>
 Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
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 <br/>
 <strong>
  To Apply:
 </strong>
 We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text &lsquo;tracejobs&rsquo; to 97211 or apply directly through our website at: www.tracesystems.com. #jointracesystems
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 <br/>
 Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
</div>


Helpdesk Specialist II

Chrysalis Center Inc.

<div><p><b>Job Summary:</b></p><p>
The IT Helpdesk Specialist is part of a collaborative team of professionals that ensures that Chrysalis staff and clients have the technology resources they require to achieve their mission. Responsible for providing technical assistance and support related to computer systems, hardware / software. Responds to tickets, runs tests and diagnostics, isolates problems and determines / implements solutions and escalates tickets. Supports staff either over the phone, in person, or online via trouble tickets, works directly with staff through a help desk ticketing software, directing them to existing documentation or talking them through step-by-step solutions to problems they encounter using the organization&rsquo;s software and hardware.</p><p></p><p><b><br>
Duties and Responsibilities to include but not limited to:</b></p><ul><li>
Setup, testing, and deployment of new hardware, ensuring that new computers and other equipment are deployed and in use as quickly as possible.</li><li>
Manage incoming support tickets, providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.</li><li>
Provide information/assistance to colleagues either in person, over the phone or by email/chat and follow up to ensure the issue has been resolved.</li><li>
Document known issues and solutions, write training manuals and guides for staff.</li><li>
Install, modify, and repair computer hardware and software.</li><li>
Reach out to DELL in order to request technical support for laptops.</li><li>
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.</li><li>
Install computer peripherals for users.</li><li>
Monitoring and maintenance of client computer labs in all locations, identifying service issues and ensuring timely resolution</li><li>
Monitoring and maintenance of client computer labs and virtual stations, copiers, printers, and other peripherals in all locations, identifying service issues, ensuring timely resolution, and ensuring adequate quantities of toner and other supplies.</li><li>
Preparation of all equipment designated as eWaste, and arranging for its timely shipment and appropriate disposal</li><li>
Backup in processing, Onboarding, Offboarding, Employee Position Change, etc.</li><li>
Support and backup of the other IT Team members at times of vacation, leaves, and peak-workload</li><li>
Other duties as assigned</li></ul><p></p><p><b><br>
Competencies &amp; Qualifications:</b></p><ul><li>
Commitment to Chrysalis&rsquo; Mission, Vision and Values</li><li>
Training and experience supporting and troubleshooting latest Windows OS and Microsoft Office applications in a corporate network environment</li><li>
Strong organizational skills</li><li>
Ability to prioritize competing projects/tasks</li><li>
Experience working with a Help Desk trouble ticket system</li><li>
Strong customer service attitude and communication skills (verbal and written)</li><li>
Able to work independently</li><li>
Reliable transportation to travel between meetings and sites, as needed (mileage reimbursed)</li></ul><p><b>
Physical Requirements:</b></p><p>
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must occasionally lift and/or move up to 25 pounds.</p><p></p><p><b><br>
FAIR CHANCE HIRING STATEMENT</b></p><p><i>
Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and/or justice-involved; people who have experienced housing insecurity and/or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ+ community.</i></p></div><p></p>

IT Helpdesk Specialist

Futures Trans Motors (Rox Automobiles)

<p><b>Job Description:</b></p><p>We are looking for a motivated and reliable IT Helpdesk Support to provide first-level technical support and ensure smooth IT operations across the organization.</p><p><b>Key Responsibilities:</b></p><p>Provide technical support for hardware and software issues</p><p>Troubleshoot network, printer, and email problems</p><p>Support users with Microsoft 365 and system access</p><p>Install and configure PCs, laptops, and office devices</p><p>Maintain IT inventory and documentation</p><p>Escalate complex issues when necessary</p><p><b>Requirements:</b></p><p>Diploma or Bachelor&rsquo;s degree in IT or related field</p><p>1&ndash;3 years of experience in IT Support / Helpdesk</p><p>Good knowledge of Windows OS, Microsoft 365, and basic networking</p><p>Experience with printers, routers, and switches</p><p>Good English communication skills</p><p>Strong problem-solving skills</p><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED3,500.00 per month</p>

IT Helpdesk Support

IRS Tunisia

<p>Diploma or Bachelor&rsquo;s Degree required.</p><p>Minimum 5 years of experience in a similar role, preferably in customer service, call center operations, telephone Operator/handling, or administrative positions..</p><p>Job Type: Permanent</p><p>Pay: QAR2,400.00 - QAR3,150.00 per month</p><p>Education:</p><ul><li>Diploma (Preferred)</li></ul><p>Experience:</p><ul><li>Helpdesk, Customer Service,call center,admin positions: 5 years (Preferred)</li></ul>

Helpdesk Operator

Premier NX

<div>
 Position Summary:
 <br/>
 <br/>
 We are seeking an IT Support Specialist with solid technological base and excellent communication skills. This role is responsible for providing technical support, troubleshooting, and maintenance of hardware, software, networks, and cloud systems. The IT Support Specialist will ensure seamless IT operations, manage helpdesk tickets, and support users across the organization.
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 <br/>
 Key Responsibilities:
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 <br/>
 <ul>
  <li>
   Respond to and resolve IT helpdesk tickets related to hardware, software, and network issues.
  </li>
  <li>
   Provide technical assistance and support for Microsoft 365 (Office 365) applications and user accounts.
  </li>
  <li>
   Troubleshoot VPN access, and remote desktop issues.
  </li>
  <li>
   Install, configure, and maintain desktop systems, laptops, printers, and other IT equipment.
  </li>
  <li>
   Assist in maintaining and monitoring cloud environments such as AWS or Azure.
  </li>
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   Ensure system security through access controls, backups, and regular software updates.
  </li>
  <li>
   Collaborate with vendors and other IT team members for advanced troubleshooting or procurement needs.
  </li>
  <li>
   Document technical issues, resolutions, and standard operating procedures.
  </li>
  <li>
   Bachelors degree in computer science.
  </li>
  <li>
   2+ years of experience in IT support, helpdesk, or technical support role.
  </li>
  <li>
   Hands-on experience with Microsoft 365, Active Directory, and Windows operating systems.
  </li>
  <li>
   Knowledge of cloud services such as AWS or Azure and VPN configuration.
  </li>
  <li>
   Understanding of network protocols, routers, switches, and firewalls (basic level).
  </li>
  <li>
   Strong problem-solving and communication skills.
  </li>
  <li>
   Handson with ticketing systems (e.g., Zendesk, ManageEngine ITMS).
  </li>
  <li>
   Any relevant Vendor Certification will be a plus.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Experience
  <br/>
  <br/>
 </strong>
 Certifications:
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 <br/>
 Relevant Certifications like below will be a plus:
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 <ul>
  <li>
   Microsoft 365 Certified: Fundamentals (MS-900, AZ-900)
  </li>
  <li>
   Microsoft Certified: Azure Administrator Associate (AZ-104)
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   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Soft Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Good English communication skills.
  </li>
  <li>
   Ability to work as a team player.
  </li>
  <li>
   Continuous learner with a growth mindset.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Location &amp; Reporting:
 <br/>
 <br/>
 Location: NASTP, Cantt Lahore.
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 <br/>
 Reports To: IT Manager
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 What we offer:
 <br/>
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 <ul>
  <li>
   Market-competitive salary
  </li>
  <li>
   Career growth opportunities
  </li>
  <li>
   Learning &amp; development programs
  </li>
  <li>
   On-the-job training
  </li>
  <li>
   Medical Coverage (IPD)
  </li>
  <li>
   Life Insurance
  </li>
  <li>
   Paid Leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement)
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Old Age Benefits (EOBI)
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  <li>
   Employee engagement &amp; wellness initiatives
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  </li>
 </ul>
</div>


IT Support Specialist

NCM Associates

<div><p>The CRM Operations Specialist is responsible for managing key operational, technical, and administrative processes that support customer relationship management, Salesforce workflow execution, and Helpdesk workloads. This role balances CRM administration, Salesforce task execution, and account maintenance duties. This position is essential to ensuring data accuracy, service delivery consistency, and smooth execution of internal and external support activities.</p><br>
<p>
Duties and Responsibilities</p>
<p>
Dynamics Account Administration</p>
<ul>
<li>Manage CRM data accuracy including contact and address updates, acquisitions, etc.</li>
<li>Perform subscription contact clean‑up and resolve undeliverable email issues.</li>
<li>Administer returned software processes and ensure records remain complete and up to date.</li>
</ul>
<p>Salesforce Task Execution (Non‑Accounting)</p>
<ul>
<li>Execute Salesforce tasks that support operational workflows outside of the accounting space.</li>
<li>Manage task routing, data updates, and workflow steps.</li>
<li>Support enhancements, troubleshooting, and consistency across Salesforce processes.</li>
<li>Supports the provisioning and member setup workflow within NCM&rsquo;s CRM.</li>
<li>Management of Membership accounts, contacts, products, and billing and/or fees, according to all client request(s).</li>
</ul>
<p>Helpdesk Support Assistance</p>
<ul>
<li>Make all necessary changes in system due to monthly and quarterly mass email distributions, ensuring accuracy and timely delivery.</li>
<li>Review Trends raw data and coordinate necessary follow-up actions.</li>
<li>Manage cross-functional communication and ensure projects stay aligned with deadlines and stakeholder expectations.</li>
<li>Assist Helpdesk with administrative tasks support</li></ul><br>
<p><br>
Qualifications</p>
<ul>
<li>Experience working in CRM systems, with Salesforce strongly preferred; ability to manage data integrity, execute workflows, and support system-driven processes.</li>
<li>Strong understanding of account and contact management, data maintenance, and task execution within a CRM environment.<br>
High attention to detail and commitment to maintaining accurate, reliable data.</li>
<li>Ability to manage recurring operational tasks and high-volume workflows while meeting deadlines.</li>
<li>Strong written and verbal communication skills with the ability to collaborate effectively across teams and with external members.</li>
<li>Strong organizational and time-management skills with the ability to prioritize competing responsibilities.</li>
<li>Problem-solving skills with the ability to troubleshoot system or process issues and identify improvements.</li>
<li>Professionalism and accountability when handling sensitive member and customer information.</li></ul></div>

CRM Operations Specialist

Capgemini

<div><div><div><p>Kolkata (ex Calcutta)</p><div>
Accounts Payable Expert</div><p>
</p></div></div><div></div><div><div><div><div><div><div><div><div><div>Job Description</div></div><div>
Working within Global AP Platform1) External Supplier invoice processing 2) Payment of external vendor invoices 3) Helpdesk for vendor queries</div></div><div><div><div>
Job Description - Grade Specific</div></div><div>
Operating in at Junior &ldquo; Mid Junior level in a Finance supportorprofessional roleOperating as a Finance specialist supporting small and medium sized finance exercisesWill be building skills for a more specialized Finance service.May start to manage others.Manage working relationships with stakeholders for the business areas supportedAble to act on own initiative but will require supervision</div></div></div></div></div><div><div><div>
<div><div>Ref. code</div><div>
403623-en_GB</div></div><div><div>
Posted on</div><div>
22 Feb 2026</div></div><div><div>
Experience level</div><div>
Experienced Professionals</div></div><div><div>
Contract type</div><div>
Permanent</div></div><div><div>
Location</div><div>
Kolkata (ex Calcutta)</div></div><div><div>
Business unit</div><div>
Business Services</div></div><div><div>
Brand</div><div>
Capgemini</div></div><div><div>
Professional communities</div><div>
Finance</div></div></div></div></div></div></div></div></div><p></p>

Accounts Payable Expert

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