helpdesk specialist

Delaware Nation Industries

<div>AFRL plans and executes USAF programs in the areas of basic research, exploratory development, and advanced development. Delaware Nation Industries is currently providing organizational support to the AFRL at Wright Patterson Air Force Base, OH. This support includes tasks to ensure an effective Information Management concept and structure that fosters timely deployment and optimal operation of Information Systems to support the research of the AFRL mission.
Responsibilities:<ul><li>Provides end-user support of Windows desktops, laptops, and tablets.
</li><li>Supports standard user applications.
</li><li>Installs and configures Windows OS images, applications, and system tools.
</li><li>Troubleshoots general IT system issues.
</li><li>Deploys IT components to user locations.
</li><li>General Windows desktop operating system support and troubleshooting.
</li><li>Strong problem-solving skills.
</li><li>Support ticketing/queue system use (Remedy, ServiceNow, etc.)
</li><li>Linux and/or MacOS experience a plus.</li></ul> 
Requirements 
<ul><li>
2+ years of relevant experience.</li><li>
Active Secret clearance (or higher).</li><li>
Active Security+ (or 8570 equivalent).</li></ul> 

Benefits 
Benefits Include:<ul>
<li>Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental</li>
<li>Matching 401K</li>
<li>Short- and Long-Term Disability</li>
<li>Pet Insurance</li>
<li>Professional Development/Education Reimbursement</li>
<li>Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas</li>
</ul>Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</div>

Helpdesk Specialist - 557113

Independent Living Systems, llc

<div>We are seeking a Helpdesk Technician II to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.
About the Role:
The Helpdesk Technician II plays an essential role in ensuring the smooth operation of an organization's IT infrastructure by providing advanced technical support and troubleshooting assistance to end-users. This position involves diagnosing and resolving complex hardware, software, and network issues, often requiring a deeper understanding of IT systems than entry-level roles. The Helpdesk Technician II will act as a key liaison between users and IT departments, facilitating communication and ensuring timely resolution of technical problems. Additionally, the role expected to troubleshoot and resolve hardware and software issues, as well as provide excellent customer service. Ultimately, the Helpdesk Technician II&rsquo;s main goal will be to ensure that all technical issues are resolved in a timely and efficient manner, minimizing downtime and maximizing productivity.
Minimum Qualifications:<ul><li>
Associates degree</li><li>
3 years of experience in a helpdesk or technical support role</li><li>
Strong knowledge of Microsoft Windows, imaging and hardware troubleshooting</li><li>
Excellent problem-solving and communication skills</li><li>
Ability to work independently and in a team environment</li><li>
Relevant experience may substitute for the educational requirement on a year-for-year basis</li></ul>
Preferred Qualifications:<ul><li>
Bachelor&rsquo;s degree in Computer Science or related field</li><li>
Experience with Active Directory, Multifactor Authentication, and other related technologies</li><li>
Experience with remote desktop support tools</li><li>
ITIL certification, Comp TIA A+ or equivalent</li><li>
Experience in the Health Care Services industry</li></ul>
Responsibilities:<ul><li>
Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.</li><li>
Respond to and resolve incoming helpdesk requests via phone, email, or ticketing system in a timely and professional manner.</li><li>
Diagnose, troubleshoot and resolve hardware, software, and network connectivity issues for end-users, including desktops, laptops, printers, and mobile devices.</li><li>
Install and configure software and hardware including setting up physical components (and installing operating systems, drivers, and applications.</li><li>
Document all support activities and resolutions accurately in the helpdesk ticketing system to maintain clear communication and tracking.</li><li>
Collaborate with senior IT staff to escalate unresolved issues.</li><li>
Participate in ongoing training to stay current with healthcare IT systems and best practices.</li><li>
Participate in on-call rotations and respond promptly to critical incidents to minimize business disruption.</li><li>
Perform other duties as assigned.</li></ul></div>

Helpdesk Technician II

CareerSwift

<div><h2 class="jobSectionHeader">Job Description</h2>
About the Role
We are looking for a Help Desk / IT Support Specialist to join our US team. You will be the first point of contact when something breaks, something does not load, or someone cannot get in. Your job is to get people back on track quickly and make sure nothing falls through the cracks. This is a fully remote position open to candidates anywhere in the United States. 
What You Will Do<ul><li>
Handle incoming support tickets through tools like Zendesk, Jira, or ServiceNow and make sure every one of them gets resolved</li><li>
Troubleshoot hardware, software, and connectivity issues across Windows and macOS environments</li><li>
Manage user accounts and access permissions using Active Directory and Microsoft 365</li><li>
Support networking issues including VPN connectivity, DNS, and basic TCP/IP troubleshooting</li><li>
Write up clear documentation and keep the internal knowledge base up to date so issues do not repeat</li><li>
Escalate complex or recurring problems to the right team with context included</li></ul>
What We Are Looking For<ul><li>
At least 1 year of experience in IT support or a helpdesk role</li><li>
Hands-on experience with Windows and macOS</li><li>
Familiarity with at least one ticketing system (Zendesk, Jira, or ServiceNow)</li><li>
Basic understanding of networking: VPN, DNS, TCP/IP</li><li>
You can explain technical issues in plain language without making people feel bad for asking</li><li>
Comfortable working independently and staying on top of your queue without someone checking in constantly</li></ul>
Salary: $25&ndash;$30/hour<h2 class="jobSectionHeader">
Job Overview</h2>
Location: Remote
Seniority Level: Junior</div>

Help Desk / IT Support Specialist

Dicetek LLC

<div>
 
 IT Support Specialist Requirements
 
 
 
 <ul>
 <li>
 A bachelor's degree in computer science, information technology, or similar.
 </li>
 <li>
 3-5 years of experience as an IT support specialist.
 </li>
 <li>
 Exceptional ability to provide technical support and resolve queries.
 </li>
 <li>
 In-depth knowledge of computer hardware, software, and networks.
 </li>
 <li>
 Ability to determine IT needs and train end-users.
 </li>
 <li>
 Proficiency in IT helpdesk software, such as Freshservice and SysAid.
 </li>
 <li>
 Experience in documenting processes and monitoring performance metrics.
 </li>
 <li>
 Advanced knowledge of database maintenance and system security.
 </li>
 <li>
 Ability to keep up with technical innovation and trends in IT support.
 </li>
 <li>
 Exceptional interpersonal and communication skills.
 </li>
 </ul>
</div>

IT Support

Avalon Risk Management Insurance Agency LLC

<div>Avalon Risk Management (&ldquo;Avalon&rdquo;) is a specialty insurance broker with offices throughout the U.S. and Canada. We focus on the unique and exciting world of risk management and insurance products for the international trade and logistics industry. Avalon is a privately held company owned by our founding management team. We are looking for a Level 1 helpdesk teammate to join our IT department. This full-time non-exempt (hourly) position will work from our headquarters located at 200 N. Martingale Rd., Ste. 700, Schaumburg, Illinois 60173.
We are looking for candidates with a track record of tenacity and customer service. While PC competency is required, we can teach you the additional technical skills. To succeed, one must be detail-oriented and be able to prioritize, meet deadlines, and stay organized. You must be flexible in your day to day to handle special projects that may arise. Excellent time management skills are a must, and you must be able to work well with a team and on your own. Your desire to seek out solutions and help our employees and clients is what sets you apart. Our next hire will have a solid work ethic foundation and is looking to grow their skills.
Some of the responsibilities of this role include but are not limited to:<ul><li>
Capture all issues accurately into our ticket system (e.g. Zendesk) and escalate to higher tiered support as needed</li><li>
Field phone calls via Avalon's help desk support numbers</li><li>
Handle minor software issues through troubleshooting or escalating to higher tiered support</li><li>
Maintain, configure, and support Windows OS computers</li><li>
Document support issues and their respective resolution</li><li>
Support Avalon office moves with set up of new services and equipment.</li><li>
Other projects as needed</li></ul>
The successful candidate will be a team player and be willing to share new ideas. You must be very organized and willing to learn new concepts, programs, etc. Our support team members are tenacious and enjoy seeking out complete solutions. Being proactive is the name of the game where it comes to supporting our employees.
Avalon is a premier provider of innovative insurance and surety solutions. This is a full-time, non-exempt (hourly) position with a starting base compensation range of $20.00 - $23.00 per hour, depending on experience. We offer an excellent benefits package that includes health, dental, and vision insurance, 401(k), tuition reimbursement, student debt assistance, and more. After an introductory training period, new hires are eligible for a hybrid in-office and work-from-home environment. Avalon is an equal opportunity employer with a best-in-class culture for employees. Interested candidates should get to know us online at www.avalonrisk.com , or by viewing our LinkedIn, Facebook, and Twitter social media profiles. Apply today via our quick application process!</div>

Helpdesk Intake Coordinator (IT)

Think Tank, Inc.

<div>CONTRACT INFORMATION
Agency: NOAA National Marine Fisheries Service (NMFS), Office of the Assistant Administrator (OAA)
Place of Performance: Silver Spring, MD (1315 East-West Highway, 20910); telework as authorized
Period of Performance: 07/22/2026 &ndash; 07/21/2027 (Base); up to 4 years with options
POSITION OVERVIEW
The Administrative Operations Specialist provides comprehensive administrative operations support to the OAA Front Office and other OAA offices. The Specialist prepares, tracks, and coordinates administrative actions including travel, time and attendance, meeting logistics, correspondence, calendar management, and office management. The Specialist does not approve travel, certify time and attendance, obligate funds, or make official procurement decisions.
KEY RESPONSIBILITIES
Travel Coordination:<ul><li>
Prepare travel authorizations, vouchers, reimbursement support documents, and related travel packages in the Federal travel system per Federal Travel Regulations and NOAA/NMFS procedures</li><li>
Coordinate travel logistics for OAA Federal staff and invited travelers including itinerary coordination, documentation, and voucher support</li><li>
Maintain travel trackers, flag missing approvals or documentation, and provide status updates to travelers and Government officials</li><li>
Support conference and group travel package preparation and routing when requested</li></ul>
Time and Attendance Support:<ul><li>
Provide administrative support for time and attendance tracking using the approved Government timekeeping system</li><li>
Maintain pay period calendars, send reminders, review timesheets for completeness or obvious errors, and notify employees and approving officials of outstanding actions</li><li>
Prepare timekeeping status reports for Government review; Government officials retain all certification and approval authority</li></ul>
Office Management, Meeting, and Correspondence Support:<ul><li>
Coordinate facilities requests, training request packages, IT helpdesk tickets, space and equipment needs, and purchase request packages as directed by the COR</li><li>
Monitor shared mailboxes, maintain calendars and contact lists, schedule meetings and appointments, and manage meeting logistics for executive leadership and OAA staff</li><li>
Prepare agendas, meeting notes, action item trackers, meeting preparatory materials, and follow-up reminders</li><li>
Coordinate hybrid and virtual meeting support using Google Meet, WebEx, or other Government-approved tools</li><li>
Prepare and edit correspondence, memoranda, manuals, informational materials, forms, newsletters, reports, spreadsheets, and presentation materials</li><li>
Maintain budget tracking and expense reconciliation support documentation for Government review</li></ul>
REQUIRED QUALIFICATIONS<ul><li>
Experience providing executive-level administrative support including calendar management, meeting logistics (hybrid/virtual), correspondence and memoranda preparation, and presentation materials</li><li>
Experience with Federal travel systems - preparation of travel authorizations, vouchers, and reimbursement support documents per Federal Travel Regulations</li><li>
Experience with Government timekeeping systems for time and attendance administrative support</li><li>
Facilities/training/IT helpdesk coordination; purchase request package support; budget tracking and expense reconciliation support</li><li>
Qualifications commensurate with an associate degree or equivalent and approximately 8 years of relevant administrative experience for senior support roles</li><li>
Strong written and oral communication skills</li><li>
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook), Google Workspace (Gmail, Drive, Docs, Sheets, Slides, Meet), Adobe Acrobat, and SmartSheet</li><li>
Ability to learn NOAA/DOC systems and procedures quickly</li><li>
Must be capable of obtaining and maintaining a suitability/public trust determination (Tier 1 or successor) and all required system access approvals</li><li>
Must identify as a contractor in all written, electronic, and verbal communications per contract requirements</li></ul></div>

Administrative Operations Specialist

Utah Community Action

<div>We're Hiring: IT Support Specialist | $31.84/hour + Amazing Benefits!
Location: 1307 S. 900 W. SLC, UT | Type: Full-Time | FLSA: Non-Exempt
Utah Community Action (UCA) is seeking a customer-focused, solutions-driven IT Support Specialist to provide frontline technical support to employees throughout the agency. This role is ideal for someone who enjoys troubleshooting, teaching others, and ensuring technology runs smoothly in a mission-driven environment.
What You'll Do
As a member of our IT team, you will:<ul><li>
Respond to and resolve helpdesk tickets, emails, phone calls, and Microsoft Teams requests.</li><li>
Troubleshoot hardware, software, network, and mobile device issues.</li><li>
Configure and deploy laptops, printers, phones, and other technology equipment.</li><li>
Create, modify, reset, and disable Active Directory user and computer accounts.</li><li>
Support Microsoft Windows 11, Microsoft 365 applications, Chrome, remote access tools, antivirus software, and mobile device management solutions.</li><li>
Train employees on technology systems and best practices.</li><li>
Maintain IT inventory and equipment checkout processes.</li><li>
Develop and publish knowledge base articles to help staff resolve common technical issues.</li></ul>
What We're Looking For
The successful candidate will demonstrate:<ul><li>
Strong troubleshooting and problem-solving abilities.</li><li>
Excellent communication and customer service skills.</li><li>
Professionalism, sound judgment, and the ability to work effectively with diverse populations.</li><li>
Flexibility, accountability, confidentiality, and a team-oriented mindset.</li><li>
The ability to manage multiple priorities while meeting deadlines.</li></ul>
Required Qualifications<ul><li>
High School Diploma or GED.</li><li>
Minimum one year of helpdesk or technical support experience.</li><li>
CompTIA A+ certification.</li><li>
Valid driver's license.</li></ul>
Work Environment &amp; Physical Requirements
This position primarily works in an office environment, with occasional visits to classrooms and agency locations. Duties may require sitting for extended periods, occasional driving, lifting up to 50 pounds, and periodic bending, kneeling, climbing, crawling, and equipment setup.
Additional Requirements
Employment is contingent upon successful completion of a background check, drug screening, sex offender registry check, child abuse/neglect check, and all applicable Head Start health requirements. Employees must follow all Utah Community Action personnel policies and perform other duties as assigned.
Pay &amp; Perks<ul><li>
$31.84/hourly</li><li>
Medical, Dental, and Vision Insurance</li><li>
HSA with up to $2,500 match + Telehealth access</li><li>
401(k) with 5% company match</li><li>
11 Paid Holidays + Paid Winter Break (Christmas-New Year's)</li><li>
192 PTO hours annually + Weekly Paid Self-Care Hour</li><li>
Life &amp; Disability Insurance, EAP, and more!</li></ul>
If you're passionate about technology and enjoy helping others succeed, we'd love to hear from you. Apply today and make a difference through technology at Utah Community Action.
Utah Community Action is an Equal Opportunity Employer and the agency prohibits discrimination and harassment because of a person's protected status such as race, color, national origin, religion, age (40 and over), physical or mental disability, genetic information, veteran, military service, gender, sex (including conditions of pregnancy), marital status, familial status, sexual orientation, gender identity or any other protected- group status.</div>

IT Support Specialist

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