helpdesk specialist

Graham Manufacturing

<div>
 <strong>
  Description
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 <strong>
  Job Title:
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 IT/Helpdesk Specialist
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  Reports To:
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 Sr. IT Manager
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  Division/Department:
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 IT Department
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  Level of Work:
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  Position Summary
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 The Helpdesk Specialist will be the first point of contact for all company IT service desk incidents and requests. Perform routine information technology support activities involving installation, maintenance, and technical support of personal computer systems, network systems, and communications equipment. Works under the direct supervision of IT management or senior IT staff.
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  Key Results Areas
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 Level I: Quality &ndash; Complete and accurate work performed efficiently
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   Production quality and efficiency using appropriate tools and equipment, qualified to perform special processes as needed
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   Maintain IT infrastructure:
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   Diagnoses and resolves end-user network or local printer problems, PC desktop and laptop hardware/software problems, e-mail, Internet and local-area network access problems
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   Installs and configures computers, printers and other peripherals
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   Troubleshoot and maintain IT equipment:
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   Provides helpdesk support by trouble-shooting and resolving helpdesk tickets or escalating to IT Management as appropriate
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   Ability to communicate &ndash;oral or written - technical information to all levels of end-users
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   Maintains various programs and small projects
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   Performs other related duties as required and assigned
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   Follow instructions &ndash; oral and/or written
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   Follows all Graham Corporation Policies and Procedures as stated in the Employee handbook
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   Follows all IT Policies and Procedures
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   Performs other related duties as required and assigned
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   Safety &amp; housekeeping
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   Maintains a clean and safe work area.
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   Practices safety at all times while at work.
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   Follows safety policies and procedures and speaks up when others are non-compliant.
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   Wears all safety equipment when in the shop area.
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   Continual Improvement suggestions
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   Keeps an open mind to others continuous improvement suggestions.
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   Bring continuous improvement suggestions to the appropriate team member.
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   Professional Development
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   Demonstrates initiative, positive attitude, and enthusiasm for the job.
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   Will follow up with supervisor on professional development goals and opportunities.
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   Takes an interest and lets it be known that they have a desire to grow with the company.
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  </li>
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 <strong>
  Qualifications
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 To qualify for this position, an individual must possess the knowledge, training, experience and abilities required.
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  Education And Training
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   High school diploma or GED required.
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   Technical training in computer science
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   1 to 3 years of experience in helpdesk/desktop support preferred
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  </li>
 </ul>
 <strong>
  Desired Job Qualifications
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 </strong>
 <ul>
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   Experience working directly with business end-users a plus.
  </li>
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   Experience with Lotus Notes
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   A + Certification
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  </li>
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  Skills
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 <ul>
  <li>
   Proficient in Microsoft Office software products
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   Ability to work efficiently with many different types of people, skill levels, and personalities
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   High attention to detail
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   Demonstrate behavior consistent with company values.
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   Maintain strict confidentiality regarding company matters.
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   Ability to work independently, with minimal direction as a highly motivated self-starter and within a team-oriented culture
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  </li>
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  Physical and Mental Demands
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 </strong>
 The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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  <li>
   Physical Demands: May be required to move items up to 60 pounds for distances of up to 10 feet. May be required to stand, stoop, bend, kneel and squat for extended periods. May be exposed to fumes or dust, toxic or caustic chemicals, outdoor weather, moving mechanical parts and moderate to loud noise levels. Must wear appropriate protective gear and clothing as necessary. Traveling between buildings will be required
  </li>
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   Mental demands: While performing the duties of this position, the incumbent is required to read, write, analyze data and reports, exercise judgment, develop plans, procedures and goals, present information to others and work under pressure. Work may require evening and weekend work.
  </li>
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   Work Environment: This job primarily operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers. While performing the duties of this position, the incumbent is also exposed to high level of manufacturing and equipment noise. Some duties are performed indoors in a manufacturing environment with temperature changes. Exposure to hazardous materials, fumes or airborne particles and moving mechanical parts with vibration.
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  </li>
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  Work Authorization/Security Clearance
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   Must be a U.S citizen. Must be able to obtain a secret security clearance if needed.
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 This job description is not all-inclusive but rather serves as a general guideline of the current needs of the position and can be modified at the discretion of management to meet current business needs. Experience and education requirements are the primary basis for awarding this position, however substitutions that are essentially equivalent may be made as they relate to the essential functions, duties, and responsibilities of this position
</div>


IT/Helpdesk Specialist

JCSSolutions

<div>Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success!<br>
<br>
<b>JCS Solutions LLC</b> is seeking a Sr. Tier 2 Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract in Fort Belvoir, VA. The I3TS program provides enterprise-wide IT support to enable DTRA&rsquo;s Information Management &amp; Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA&rsquo;s internal and external mission partners operating in CONUS and OCONUS locations.<br>
<h2 class="jobSectionHeader"><b>
Job Summary</b></h2><h2 class="jobSectionHeader">
In this role, a successful candidate will provide IT Service Desk support installing, operating, maintaining, troubleshooting, administrating, and cybersecurity defense of data and applications hosted in the DTRA Data Center on both the classified and unclassified systems.</h2><h2 class="jobSectionHeader">
Clearance: Must currently hold an active DOD TS/SCI clearance</h2><h2 class="jobSectionHeader"><b>
What you will do:</b></h2><ul><li>
Troubleshoot, resolve, and/or escalate technical issues based on ticket assignments deskside or remotely, as necessary.</li><li>
Correlate events and incidents for management of Information Technology (IT) Services.</li><li>
Provide great and prompt customer service to DTRA personnel by assisting them with IT-related issues.</li><li>
Document and communicate degradation of services or outage issues information to customers and help with resolution.</li><li>
Follow ITSM and ITIL processes to ensure quality of services and prompt resolution.</li><li>
Ensure your assigned tickets stay within the program&rsquo;s AQL/SLA commitments.</li><li>
Utilize Remedy and/or Service Now for queue and work management.</li><li>
Ensure all tickets, requests, and work orders are properly documented.</li><li>
Create or coordinate the development of Knowledge Base Articles (KBA)</li><li>
Troubleshoot complex problems and able to derive root causes and apply correct fixes or workarounds.</li><li>
Provide support for new employees setting up ADPE (ex. Monitors, keyboard, mouse, VDI, laptop, phone, printer, VTC suite), ensuring network connectivity, and any unresolved account administration providing access to the necessary websites, applications, or services.</li></ul><h2 class="jobSectionHeader"><b>
What you will bring:</b></h2><ul><li>
Bachelor&rsquo;s Degree with 8+ years of relevant experience or a Master&rsquo;s Degree with 6-10 years of experience. Additional experience will be considered in lieu of a degree.</li><li>
Active DOD TS/SCI clearance</li><li>
Current 8140 (Previously 8570), IAT Level II (SEC+ or equivalent) prior to your start date with Leidos, as well as ability to maintain certification for duration of assignment to the DTRA I3TS contract.</li><li>
Experience in IT customer service including two (4) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.</li><li>
Experience meeting service level goals and targets.</li></ul><h2 class="jobSectionHeader"><b>
How you will wow us:</b></h2><ul><li>
Systems or network administration experience in Windows Server and/or Cisco environments.</li><li>
Familiarity with automated call distribution systems.</li><li>
Certification in a process-based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma,etc.</li></ul><h2 class="jobSectionHeader"><b>
JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers&rsquo; mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities. </b><b>JCS is both a </b><b><i>Great Place to Work</i></b><b> and a Washington Post&rsquo;s </b><b><i>Top Places to Work</i></b><b> certified company.</b></h2>
Our employees embody our core values, and we are looking for others who do too!<ul><li><b>
Customer Experience:</b> Strive for excellence and delight our clients</li><li><b>
Innovation:</b> Embrace creative thinking to enable continual growth and powerful solutions</li><li><b>
Accountability:</b> Take ownership of and pride in our actions and service delivery</li><li><b>
Inspire:</b> Be inspired to be your best self and have fun in the process</li><li><b>
Integrity:</b> Do the right thing, the right way, every time!</li><li><b>
Stewardship:</b> The careful and responsible management of something entrusted to our care.</li></ul><b>
Commitment to non-discrimination: </b>All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws.<br>
<p>
</p><p>xVpMiZsCgN</p></div>

Senior Tier 2 Helpdesk Specialist

MISR TECHNOLOGY SERVICES

<div><p><b>Helpdesk Specialist</b> provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them.</p><p>
An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.</p><p><b>
Responsibilities</b></p><ul><li>
Serve as the first point of contact for end users seeking technical assistance over the phone, ticketing system, and emails.</li><li>
Perform remote troubleshooting through diagnostic techniques and pertinent questions</li><li>
Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.</li><li>
Determine the best solution based on the issue and details provided by end users</li><li>
Walk the customer through the problem-solving process</li><li>
Direct unresolved issues to the next level of support personnel</li><li>
Provide accurate information on IT products or services</li><li>
Record events and problems and their resolution in logs</li><li>
Follow-up and update end user&rsquo;s status and information</li><li>
Pass on any feedback or suggestions by customers to the appropriate internal team</li><li>
Identify and suggest possible improvements in procedures</li><li>
Manage PC setup and deployment for new employees using standard hardware, images and software</li><li>
Perform timely workstation hardware and software upgrades as required</li><li>
Diagnosing and solving hardware/software faults</li><li>
Managing and troubleshooting any end-user equipment printers, scanners and VC</li><li>
Responsible to track assets and document the details</li><li>
Follows and implements the company&rsquo;s data security rules</li></ul><p><b>
Requirements and Qualifications
</b></p><ul><li>BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience</li><li>
Years of experience at least 3 years</li><li>
Above average knowledge of networking protocols, especially TCP/IP.</li><li>
Proven experience as a help desk specialist or other customer support role</li><li>
Tech savvy with working knowledge of office automation products, databases and remote control</li><li>
Good understanding of computer systems, mobile devices and other tech products</li><li>
Good knowledge of Microsoft Excel, Word and PowerPoint</li><li>
Ability to diagnose and resolve basic technical issues</li><li>
Proficiency in English</li><li>
Having a good knowledge of</li><li>
CompTIA A+</li><li>
ITIL Foundation.</li><li>
Microsoft Certified Solutions Associate on Windows 10.</li><li>
Excellent communication skills at all levels in the company</li><li>
Managing Priorities</li><li>
End user-oriented and cool-tempered</li></ul><p>
</p><p>TqkDxjntiF</p></div>

IT Helpdesk Specialist - Alex Office

Collaboredge

<div><div><div><b>Short Description:</b></div>
<div></div>
<div>The Helpdesk Specialist is a first level rep to the OCTO technical support team. They answer a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Onsite:3 Days-12 hrs. shifts/1 Day every other week 8hrs</div>
<div></div>
<div><b>Complete Description:</b></div>
<div></div>
<div>The Office of the Chief Technology Officer is seeking a first level technical support representative. Who will be responsible for answering a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Please view the roles and responsibilities below:
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Work Arrangement / Schedule
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Onsite - 6 PM - 6 AM: 3 Days-12 hrs shifts
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Sunday: 9 AM - 6 PM: 1 Day every other week 8hrs
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<b>Customer Support Entry Roles and Responsibilities</b><br>
</div>
<div>i. Answer calls in a dynamic IT operations environment, supporting multiple agencies</div>
<div><br>
ii. Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia</div>
<div><br>
iii. Log and route service requests and incidents in an incident management system</div>
<div><br>
iv. Create and maintain knowledge articles in the agency's knowledge management system on a daily basis<br>
v. Provide a high level of customer service to end users on a daily basis</div>
<div><br>
vi. Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications</div>
<div><br>
vii. Troubleshoot issues related to agency specific applications and web applications</div>
<div><br>
viii. Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets</div>
<div><br>
ix. Collaborate with the IT leadership team to select and implement cost-effective technology for District</div>
<div><br>
x. Maintain service level agreements related to both Call Center and Desk Side support Service/Incident requests</div>
<div><br>
xi. Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents</div>
<div><br>
xii. Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources</div><div><br>
<br>
</div><div><b>Candidate Skills Matrix:</b></div>
<div></div>
<div><i>Following sections are to be filled by the candidate:</i></div>
<div></div>
<div><b>Skills</b> | <b>Required/Desired</b> | <b>No. of Years</b> | <b>How many years of experience candidate has?
</b><br>
Bachelor&rsquo;s degree in IT or related field or equivalent experience | Required | 5 |
<br>
Customer service support experience in either a face to face or phone support role. | Required | 2 |
<br>
Excellent written and verbal communication skills in a professional setting | Required | 2 |
<br>
Provide technical support to computer system users by telephone, email, and etc. | Required | 1 |
<br>
Maintain computers, systems, and printers in a professional setting | Required | 1 |
<br>
Expertise in supporting desktop operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
<br>
Install and troubleshoot computer operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
<br>
Experience providing technical support in a call center environment where the candidate received multiple calls at once. | Required | 1 |
<br>
Provide customer-oriented results and build an efficient end-user support environment. | Required | 1 |
<br>
Experience with basic Active Directory functions such as account creations, password resets, and OU Management | Required | 1 |
<br>
Knowledge of Microsoft Office Suite (Office 365) | Required | 1 |
<br>
A Microsoft Certifications: MCP, Windows, 10, CompTIA A+ etc. | Highly desired | |</div><br>
<div></div>
<div></div>
<div><b>Background check:</b>
</div>
<div></div><ul><li>Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State.</li></ul></div></div>

OCTO - Helpdesk Specialist Entry

H2 Performance Consulting

<div>
 <strong>
  H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor's - E-Verify.
  <br/>
  <br/>
 </strong>
 H2 Performance Consulting (H2) is seeking a Helpdesk Specialist to join our new project supporting the White Sands Missile Range in White Sands, NM. This work will be performed 100% on-client.
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 <strong>
  The Help Desk Support Specialist responsibilities will include:
  <br/>
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 </strong>
 <ul>
  <li>
   Providing user management support for processing account create and change request forms, submitting and tracking account requests, troubleshooting individual account issues, account creation, account termination
  </li>
  <li>
   Recording, analyzing, and preparing required reports regarding problem resolution occurrences and trends
  </li>
  <li>
   Developing standard operating procedures and user self-help training aids (e.g. tips and tricks, frequently asked questions) for recurring problems
  </li>
  <li>
   Ensures the timely process through which problems are controlled
  </li>
  <li>
   Problem recognition, research, isolation, resolution, and follow-up steps
  </li>
  <li>
   Supports end users on a variety of issues
  </li>
  <li>
   Identifies, researches, and resolves technical problems
  </li>
  <li>
   Responds to telephone calls, email, and personnel requests for technical support
  </li>
  <li>
   Documents, tracks, and monitors the problem to ensure a timely resolution
  </li>
  <li>
   Follows an ITIL process to resolve incidents from beginning to end and has a very mature customer service outlook
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Required Qualifications:
  <br/>
  <br/>
 </strong>
 <strong>
  Direct Relative Experience Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Junior Level: 1-2 Years
  </li>
  <li>
   Intermediate: 3-5 Years
  </li>
  <li>
   Senior Level: 5+ Years
   <br/>
   <br/>
  </li>
 </ul>
 High School Diploma, or related discipline
 <br/>
 <br/>
 Certifications (Must possess one of the following):
 <br/>
 <br/>
 <ul>
  <li>
   CompTIA A+ CE
  </li>
  <li>
   CompTIA Network + CE
  </li>
  <li>
   Systems Security Certified Practitioner (SSCP)
  </li>
  <li>
   CCNA-Security
  </li>
  <li>
   Clearance: At minimum Secret level clearance required to start on contract
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualified candidates may submit their resume to the career section of our company website
 </strong>
 <strong>
  . All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens.
  <br/>
  <br/>
 </strong>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 H2 Performance Consulting offers competitive benefits to include health insurance, vision/dental insurance, paid time off, holiday pay, and 401K.
</div>


Help Desk Support Specialist

American Expediting

<div><p><b>TITLE:</b> <b>Technical Support Specialist</b></p>
<p><b>ABOUT THE COMPANY:</b> American Expediting provides on-demand transportation services for healthcare and mission-critical industries. Our people are smart, creative problem-solvers dedicated to crafting custom transportation solutions. Our reputation for excellence is hard-earned, with on-time delivery performance for on-demand and scheduled, time-critical shipments. Our focus on continuous innovation means we're always ready to meet the ever-evolving needs of our customers.</p>
<p><b>POSITION SUMMARY:</b> The IT Helpdesk Technical Support Specialist provides day-to-day technical support to end users with a strong emphasis on computer staging, hardware deployment, and on-site technical support. This role ensures employees have reliable access to technology by diagnosing and resolving technical issues, preparing and deploying equipment, and maintaining system and asset integrity.</p>
<p>This position plays a critical role in supporting operational continuity by delivering responsive technical assistance across hardware, software, and network environments while maintaining consistent IT standards across the organization.</p>
<p><b>REPORTS TO: </b>Chief Information Officer</p>
<p><b>RESPONSIBILITIES:</b></p>
<p><b>Technical Support &amp; Troubleshooting</b></p>
<ul><li>Provide remote and on-site technical support for hardware, software, and connectivity issues across Windows-based environments</li>
<li>Diagnose and resolve end-user issues involving operating systems, enterprise applications, and peripheral devices</li>
<li>Respond to and manage support requests through ticketing systems, ensuring timely resolution and clear communication</li>
<li>Escalate complex technical issues when appropriate while maintaining ownership of resolution progress</li>
<li>Support users with Microsoft 365 applications including Outlook, Teams, and related collaboration tools</li>
<li>Assist users with security-related support such as password resets, account recovery, and multi-factor authentication (MFA)</li>
</ul>
<p><b>Computer Staging &amp; Deployment</b></p>
<ul><li>Perform computer imaging, configuration, testing, and deployment for new and replacement devices</li>
<li>Prepare equipment according to company security and configuration standards</li>
<li>Coordinate workstation setup for new hires, role changes, and office relocations</li>
<li>Install required applications, updates, and endpoint protections prior to deployment</li>
<li>Ensure devices are fully operational before distribution to end users</li>
</ul>
<p><b>Hardware &amp; Systems Administration</b></p>
<ul><li>Install, configure, maintain, and upgrade IT hardware including laptops, desktops, printers, phones, and peripherals</li>
<li>Coordinate equipment repairs, replacements, and vendor service requests</li>
<li>Support endpoint lifecycle management from deployment through retirement</li>
<li>Maintain system performance and troubleshoot device-level issues proactively</li>
</ul>
<p><b>User Access &amp; Account Management</b></p>
<ul><li>Manage user accounts and permissions within Microsoft 365 environments</li>
<li>Support onboarding, role changes, and offboarding activities through secure access provisioning and deactivation</li>
<li>Maintain compliance with IT security and access management standards</li>
<li>Partner with HR and leadership teams to ensure accurate access setup aligned with job responsibilities</li>
</ul>
<p><b>IT Asset &amp; Inventory Management</b></p>
<ul><li>Maintain accurate tracking of IT assets, equipment inventory, and lifecycle status</li>
<li>Document asset assignments and equipment changes</li>
<li>Coordinate device recovery and reallocation processes</li>
<li>Ensure inventory records remain accurate and audit-ready</li>
</ul>
<p><b>Operational Support &amp; Continuous Improvement</b></p>
<ul><li>Assist with IT rollouts, upgrades, and technology initiatives</li>
<li>Maintain technical documentation and support knowledge base updates</li>
<li>Identify recurring technical issues and recommend preventative solutions</li>
<li>Support standardization of IT processes and device configurations</li>
</ul>
<p><b>MINIMUM QUALIFICATIONS:</b></p>
<ul><li>Proven experience in a helpdesk or technical support role</li>
<li>Hands-on experience with computer staging, imaging, and device deployment</li>
<li>Strong knowledge of Windows operating systems and Microsoft 365 environments</li>
<li>Experience troubleshooting hardware, peripherals, and workstation configurations</li>
<li>Familiarity with basic networking concepts and troubleshooting</li>
<li>Understanding of IT security best practices including MFA and endpoint protection</li>
<li>Strong problem-solving and communication skills</li>
<li>Ability to prioritize multiple support requests in a fast-paced environment</li>
<li>Ability to work on-site in Philadelphia, PA providing hands-on technical support</li>
</ul>
<p><b>Preferred Qualifications</b></p>
<ul><li>Experience with ticketing or IT service management platforms such as Freshdesk</li>
<li>Exposure to operational systems including Dispatch Science, Extensive, or Microsoft Dynamics</li>
<li>Experience supporting collaboration tools including Outlook and Microsoft Teams</li>
<li>Familiarity with workflow automation tools such as Power Automate</li>
<li>Exposure to reporting or dashboards using Power BI</li>
<li>Experience supporting logistics, operations, or distributed workforce environments</li>
<li>Industry certifications such as CompTIA A+, Network+, or Microsoft certifications</li>
</ul>
<p><b>KNOWLEDGE, SKILLS &amp; ABILITIES:</b></p>
<ul><li>Strong hands-on technical troubleshooting skills</li>
<li>High attention to detail and organizational discipline</li>
<li>Customer-focused approach to IT support</li>
<li>Ability to balance on-site technical work with ticket-based support responsibilities</li>
<li>Strong documentation and follow-through habits</li>
<li>Ability to communicate technical concepts clearly to non-technical users</li>
<li>Collaborative and service-oriented mindset</li>
<li>Experience with ticketing systems or IT service management tools</li>
<li>Certifications such as CompTIA A+, Network+, or Microsoft certifications</li></ul><br>
<p>
</p><p>American Expediting is an equal opportunity employer. In accordance with applicable law, American Expediting prohibits discrimination based on any legally recognized basis, including but not limited to race, color, religion, creed, gender, sex, gender identity, sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other basis protected by federal, state or local laws. American Expediting&rsquo;s commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, vendors, and customers.</p></div>

Technical Support Specialist

Geospatial and Cloud Analytics

<div><div><div>GCA is looking for a <b>Help Desk Support Specialist </b>with excellent customer service to support an onsite, client-facing IT service center. The ideal candidate will have experience in applying best practices to an enterprise-level, service delivery IT environment with a proven track record of meeting or exceeding contractual service level agreements.<br>
</div><div><b>Position Description:</b></div>
<ul><li>Initiate and resolves service request/problem incidents</li>
<li>Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems</li>
<li>Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records</li>
<li>Route calls to product line specialists, application, or system support specialists</li>
<li>Maintains and updates records and tracking databases</li>
<li>Alerts management to recurring problems and patterns of problems</li>
<li>Works with system administrators and developers to ensure services/incidents are completed</li>
<li>Provides an outstanding customer service experience in a variety of circumstances across all organizational levels</li>
</ul><div><b>Basic Qualifications:</b></div>
<ul><li>HS Diploma</li>
<li>MINIMUM two (2) years of IT support experience</li>
<li>Active Directory experience (Preferred)</li>
<li><b>Requires</b> active DoD 8570 - IAT Level II (e.g., GSEC, Security+ CE, SSCP, or CCNA-Security)</li>
<li><b>Active</b> Secret clearance is required to start; TOP SECRET (Preferred)<ul><li>
MUST be eligible to obtain a TOP SECRET (TS) Sensitive Compartmented Information (SCI)</li></ul>
</li><li>Requires prior IT helpdesk (i.e., Tier 1 or 2) experience</li>
</ul><div>GCA is an 8a, Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees, including but not limited to:</div>
<ul><li>Competitive Compensation</li>
<li>Health and Wellness benefits through Anthem Blue Cross Blue Shield</li>
<li>401k Retirement Plan</li>
<li>Paid Time Off (PTO), starting at 120 hours/year</li>
<li>Ten (10) paid Federal holidays</li>
</ul><div><b>Job Type:</b> Full-time, Contract<br>
</div><div><b>Schedule:</b></div>
<ul><li>8-hour shift (not including meal breaks)</li>
<li>Monday through Friday</li>
</ul><div><b>Experience:</b></div>
<ul><li>Help desk: Minimum 1 year (Required)</li></ul>
<div><b>License/Certification(s):</b></div>
<ul><li>CompTIA Security+ (Required)</li></ul>
<div><b>Security clearance:</b></div>
<ul><li>Must be US citizen and suitability to obtain a government-sponsored clearance</li>
<li>Active Secret clearance (Preferred)</li>
</ul><div><b>Work Location:</b></div>
<ul><li>Stafford, VA: 100% onsite, In-person</li></ul></div></div>

Help Desk Tier I

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