helpdesk specialist

Diaconia, LLC.

<div>Description: <b>** This position is posted for future opportunities and is not an active opening at this time. **</b><p><b><br>
Job Description:</b></p><p>
We provide system development and full spectrum IT support services U.S. Federal client in DC Metro Area. The project needs a</p><p><b>
Helpdesk Specialist</b> to provide user support to internal and external users of the OFM Information System. Work in a team environment to support a software system. Support users, initial triage of trouble tickets, and assist with software testing.</p><p><b>
Responsibilities:</b></p><p>
The Helpdesk Specialist will provide Tier-1 user support Monday - Friday 8:30 - 5:00, via email and occasional Teams calls. Create/modify user accounts, respond to all Helpdesk emails for support. Address and work ServiceNow incidents, assign Tier-2 and Tier-3 incidents, and provide ticket reporting. Work with the technical staff to conduct release and user acceptance testing (UAT).</p><p><b>
Job Responsibilities:</b></p><ul><li>Work independently to provide Tier-1 user support Monday - Friday, 8:30 - 5:00</li><li>Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of users, executives, managers, and subject matter experts</li><li>Create/modify user accounts, respond to all Helpdesk emails for support.</li><li>Address and work ServiceNow incidents, assign Tier-2 and Tier-3 incidents, and provide ticket reporting.</li><li>Participate in Release Smoke testing, and release testing in the user acceptance testing (UAT) environment</li><li>Write technical and user guide documentation</li></ul><b><i>
Disclaimer &quot;The responsibilities and duties outlined in this job description are intended to describe the general nature and level of work performed by employees within this role. However, they are not exhaustive and may be subject to change or modification at any time to meet the evolving needs of the organization.</i></b> Requirements:
<p><b>
Minimum Requirements:</b></p><ul><li>At least 2-3 years of experience in a Help Desk environment. This can include a Call Center</li><li>Excellent oral communication and writing skills</li><li>Solid knowledge of Microsoft Office Suite, especially Outlook</li><li>Has experience administering user accounts, passwords, and emails; and reviewing and maintaining security policies in accordance with Government and industry guidelines and best practices</li><li>Experience triaging issues reported by users in emails or in trouble tickets</li></ul><p><b>
Preferred Skills:</b></p><ul><li>ServiceNow reporting</li><li>Software Testing</li></ul><p><b>
Clearance requirements:</b></p><p>
Candidates <b>must be able to obtain and maintain </b>a <b>Top-Secret DoD security</b> <b>clearance.</b> An active clearance is preferred; however, an Interim clearance is acceptable for starting the position.</p><p><b>
Work Schedule</b>:</p><p>
This position<b> requires</b> a<b> hybrid work schedule,</b> currently with <b>two days per week onsite</b>. Onsite requirements are subject to change at the <b>discretion of our U.S. Government client.</b></p></div>

Helpdesk Specialist

MISR TECHNOLOGY SERVICES

<div><p><b>Helpdesk Specialist</b> provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them.</p><p>
An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.</p><p><b>
Responsibilities</b></p><ul><li>
Serve as the first point of contact for end users seeking technical assistance over the phone, ticketing system, and emails.</li><li>
Perform remote troubleshooting through diagnostic techniques and pertinent questions</li><li>
Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.</li><li>
Determine the best solution based on the issue and details provided by end users</li><li>
Walk the customer through the problem-solving process</li><li>
Direct unresolved issues to the next level of support personnel</li><li>
Provide accurate information on IT products or services</li><li>
Record events and problems and their resolution in logs</li><li>
Follow-up and update end user&rsquo;s status and information</li><li>
Pass on any feedback or suggestions by customers to the appropriate internal team</li><li>
Identify and suggest possible improvements in procedures</li><li>
Manage PC setup and deployment for new employees using standard hardware, images and software</li><li>
Perform timely workstation hardware and software upgrades as required</li><li>
Diagnosing and solving hardware/software faults</li><li>
Managing and troubleshooting any end-user equipment printers, scanners and VC</li><li>
Responsible to track assets and document the details</li><li>
Follows and implements the company&rsquo;s data security rules</li></ul><p><b>
Requirements and Qualifications
</b></p><ul><li>BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience</li><li>
Years of experience at least 3 years</li><li>
Above average knowledge of networking protocols, especially TCP/IP.</li><li>
Proven experience as a help desk specialist or other customer support role</li><li>
Tech savvy with working knowledge of office automation products, databases and remote control</li><li>
Good understanding of computer systems, mobile devices and other tech products</li><li>
Good knowledge of Microsoft Excel, Word and PowerPoint</li><li>
Ability to diagnose and resolve basic technical issues</li><li>
Proficiency in English</li><li>
Having a good knowledge of</li><li>
CompTIA A+</li><li>
ITIL Foundation.</li><li>
Microsoft Certified Solutions Associate on Windows 10.</li><li>
Excellent communication skills at all levels in the company</li><li>
Managing Priorities</li><li>
End user-oriented and cool-tempered</li></ul><p>
</p><p>TqkDxjntiF</p></div>

IT Helpdesk Specialist - Alex Office

The Bartolotta Restaurants

<div>Description:
<p>
The IT Support Specialist is responsible for providing effective technical support and maintaining the organization&rsquo;s IT infrastructure. The primary focus for this role is supporting a range of software and systems used in our fine dining restaurants and catering operations, including Microsoft Office 365, Microsoft Azure, and other specialized technologies. Commitment to prompt issue resolution and clear and consistent communication to staff is key to ensuring the seamless execution of high-end dining and catering events.</p>
Requirements:
<p><b>
PRIMARY DUTIES AND RESPONSIBILITIES:</b></p><ul><li>
Provide timely, professional, and effective technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, system access, and network connectivity issues through in-person, phone, email, and remote support methods.</li><li>
Serve as the first point of contact for IT-related support requests, ensuring issues are documented, prioritized, escalated appropriately, and resolved within established service expectations.</li><li>
Support, maintain, and troubleshoot Microsoft Office 365 applications and services, including Outlook, Teams, OneDrive, SharePoint, and user account management functions.</li><li>
Install, configure, update, and maintain desktop and laptop computers, printers, mobile devices, peripherals, and other technology equipment used throughout the organization.</li><li>
Assist with setup, support, and troubleshooting of technology systems integral to operations, including event management software, catering systems, audiovisual equipment, and point-of-sale (POS) systems.</li><li>
Perform routine system maintenance, software installations, updates, patches, and equipment replacements to ensure optimal performance and security compliance.</li><li>
Configure user accounts, permissions, passwords, and access rights in accordance with company policies and security standards.</li><li>
Support network functionality by assisting with troubleshooting connectivity issues involving Wi-Fi, VPN access, printers, and other network-connected devices.</li><li>
Maintain accurate records of support requests, resolutions, asset inventory, software licensing, and system configurations within designated tracking systems.</li><li>
Monitor and maintain IT inventory levels, ensuring equipment is properly tracked, deployed, recovered, and replaced as necessary.</li><li>
Create and maintain user guides, technical documentation, and standard troubleshooting procedures to support operational consistency and end-user self-service resources.</li><li>
Provide basic technical training and guidance to employees on company-supported hardware, software, cybersecurity awareness, and best practices.</li><li>
Coordinate with external vendors and service providers for equipment repairs, software support, warranty claims, and technology-related services as needed.</li><li>
Assist with onboarding and offboarding processes by preparing equipment, provisioning accounts, and ensuring timely access setup or removal.</li><li>
Maintain confidentiality and security of company systems, user information, and data in accordance with organizational policies and IT best practices.</li><li>
Stay informed on emerging technologies, cybersecurity risks, and industry best practices to support continuous improvement of IT operations and user support services.</li><li>
Support special projects, system upgrades, event-related technology needs, and other operational initiatives as assigned.</li><li>
Perform all other duties as assigned.</li></ul><p><b>
QUALIFICATION REQUIREMENTS:</b></p><ul><li>
Working knowledge of computer hardware, operating systems, networking, and cybersecurity best practices.</li><li>
Strong organizational, time-management, and multitasking skills with the ability to manage competing priorities effectively.</li><li>
Self-directed, dependable, and able to work independently with minimal supervision.</li><li>
Strong interpersonal and customer service skills with the ability to build positive working relationships across all levels of the organization.</li><li>
Clear and professional verbal and written communication skills, including the ability to explain technical information to non-technical users.</li><li>
Ability to work effectively in a fast-paced, service-oriented environment while maintaining professionalism and attention to detail.</li><li>
Strong analytical, troubleshooting, and problem-solving skills with the ability to resolve technical issues efficiently.</li><li>
Ability to identify issues proactively and recommend practical solutions or process improvements.</li><li>
Collaborative team player with the ability to contribute effectively both independently and within a team environment.</li><li>
High level of accuracy and attention to detail when maintaining systems, inventory, and documentation.</li><li>
Ability to maintain confidentiality and handle sensitive information with discretion.</li><li>
Adaptable and willing to learn new technologies, systems, and operational processes.</li><li>
Familiarity with Microsoft Office 365 and basic user account administration preferred.</li><li>
Experience supporting POS systems, event technology, or hospitality-related systems is a plus.</li><li>
Flexibility to support occasional evenings, weekends, or event-related operational needs as required.</li></ul><p><b>
EDUCATION and/or EXPERIENCE REQUIREMENTS:</b></p><ul><li>
Associate's degree in technology or related field OR relevant and equivalent experience.</li><li>
Three to five years&rsquo; experience in similar roles.</li><li>
Proven experience in IT support, preferably in high-end dining and event catering.</li><li>
Experience with Microsoft Office365 and Azure.</li><li>
Experience in troubleshooting and usage of specialized event management software and point-of-sale systems, preferred.</li><li>
Must have a reliable car and valid insurance. Travel between multiple Units regularly and on demand should be expected.</li></ul><p><b>
PHYSICAL REQUIREMENTS:</b></p><ul><li>
Ability to sit, stand, walk, bend, kneel, and reach for extended periods throughout the workday.</li><li>
Ability to frequently use hands and fingers to operate computers, keyboards, and other technical equipment.</li><li>
Ability to lift, carry, move, and set up equipment weighing up to 50 pounds.</li><li>
Ability to work under desks, in server or storage areas, and around cabling or network equipment.</li><li>
Ability to travel between company locations or event sites as needed to provide technical support.</li><li>
Visual ability to read screens, technical documents, and equipment labels, including close vision and the ability to distinguish colors related to wiring or system indicators.</li><li>
Ability to hear and communicate effectively in person, over the phone, and through virtual platforms.</li><li>
Ability to respond to urgent technical issues in a fast-paced operational environment, including occasional evening, weekend, or event support as needed.</li></ul><p><i>
ADA Disclaimer</i><i>: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.</i></p></div>

IT Helpdesk Specialist

Collaboredge

<div><div><div><b>Short Description:</b></div>
<div></div>
<div>The Helpdesk Specialist is a first level rep to the OCTO technical support team. They answer a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Onsite:3 Days-12 hrs. shifts/1 Day every other week 8hrs</div>
<div></div>
<div><b>Complete Description:</b></div>
<div></div>
<div>The Office of the Chief Technology Officer is seeking a first level technical support representative. Who will be responsible for answering a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Please view the roles and responsibilities below:
<br>
<br>
Work Arrangement / Schedule
<br>
<br>
Onsite - 6 PM - 6 AM: 3 Days-12 hrs shifts
<br>
<br>
Sunday: 9 AM - 6 PM: 1 Day every other week 8hrs
<br>
<br>
<b>Customer Support Entry Roles and Responsibilities</b><br>
</div>
<div>i. Answer calls in a dynamic IT operations environment, supporting multiple agencies</div>
<div><br>
ii. Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia</div>
<div><br>
iii. Log and route service requests and incidents in an incident management system</div>
<div><br>
iv. Create and maintain knowledge articles in the agency's knowledge management system on a daily basis<br>
v. Provide a high level of customer service to end users on a daily basis</div>
<div><br>
vi. Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications</div>
<div><br>
vii. Troubleshoot issues related to agency specific applications and web applications</div>
<div><br>
viii. Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets</div>
<div><br>
ix. Collaborate with the IT leadership team to select and implement cost-effective technology for District</div>
<div><br>
x. Maintain service level agreements related to both Call Center and Desk Side support Service/Incident requests</div>
<div><br>
xi. Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents</div>
<div><br>
xii. Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources</div><div><br>
<br>
</div><div><b>Candidate Skills Matrix:</b></div>
<div></div>
<div><i>Following sections are to be filled by the candidate:</i></div>
<div></div>
<div><b>Skills</b> | <b>Required/Desired</b> | <b>No. of Years</b> | <b>How many years of experience candidate has?
</b><br>
Bachelor&rsquo;s degree in IT or related field or equivalent experience | Required | 5 |
<br>
Customer service support experience in either a face to face or phone support role. | Required | 2 |
<br>
Excellent written and verbal communication skills in a professional setting | Required | 2 |
<br>
Provide technical support to computer system users by telephone, email, and etc. | Required | 1 |
<br>
Maintain computers, systems, and printers in a professional setting | Required | 1 |
<br>
Expertise in supporting desktop operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
<br>
Install and troubleshoot computer operating systems (Windows 10, 11, and Mac OSX 10.10.x) | Required | 1 |
<br>
Experience providing technical support in a call center environment where the candidate received multiple calls at once. | Required | 1 |
<br>
Provide customer-oriented results and build an efficient end-user support environment. | Required | 1 |
<br>
Experience with basic Active Directory functions such as account creations, password resets, and OU Management | Required | 1 |
<br>
Knowledge of Microsoft Office Suite (Office 365) | Required | 1 |
<br>
A Microsoft Certifications: MCP, Windows, 10, CompTIA A+ etc. | Highly desired | |</div><br>
<div></div>
<div></div>
<div><b>Background check:</b>
</div>
<div></div><ul><li>Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State.</li></ul></div></div>

OCTO - Helpdesk Specialist Entry

Buck Institute

<div><h2 class="jobSectionHeader"><b>About the Buck Institute</b><br>
<b>At the Buck Institute, our work has the potential to transform healthcare by addressing aging, the leading risk factor for many serious diseases. We bring together talented and mission-driven scientists across disciplines to better understand the mechanisms of aging and develop approaches that help people live better, longer lives. Globally recognized as a pioneer in the field of aging research, the Buck is committed to advancing discoveries that may impact conditions such as Alzheimer&rsquo;s, Parkinson&rsquo;s, cancer, macular degeneration, heart disease, and diabetes.</b><br>
<br>
<b>Position Summary</b><br>
<b>The Buck Institute is seeking a talented and motivated </b><b>Helpdesk Technician</b><b> to join our Information Technology team. This role provides technical assistance and responsive, customer-focused support to the Institute&rsquo;s scientists and staff across a variety of computer systems, devices, software platforms, and meeting technologies. The ideal candidate will bring a strong foundation in macOS, Windows, and user devices, along with excellent communication skills, sound judgment, and a positive, can-do approach to service.</b><br>
<br>
<b>This position reports to the Help Desk Manager and works closely with other IT team members to resolve helpdesk tickets and support departmental projects.</b><br>
<br>
<b>This is a </b><b>100% in-person position based in Novato, California.</b><b> Candidates must be authorized to work in the United States. Occasionally, weekend and/or after-hours support is required.</b><br>
<br>
<b>Key Responsibilities</b><br>
<b><i>Technical Support</i></b></h2><ul><li><h2 class="jobSectionHeader"><b>
Hardware Setup &amp; Troubleshooting</b><b>: Set up, deploy, and maintain laptops, desktops, monitors, mice, keyboards, slide advancers, printers, and other peripherals.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Audio/Visual Support</b><b>: Provide audio/visual support for meetings, including Zoom Rooms, Zoom meetings, Microsoft Teams meetings, and related equipment.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Operating Systems &amp; Software</b><b>:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Troubleshoot technical issues on Windows and macOS systems.</b><b>Support common software packages such as Adobe Creative Cloud and Microsoft Office.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Provide basic support for specialized software (e.g., finance or scientific).</b></h2></li></ul></li></ul><h2 class="jobSectionHeader"><b><i>
Administrative &amp; Operational Support</i></b></h2><ul><li><h2 class="jobSectionHeader"><b>
Procurement &amp; Quoting</b><b>: Source hardware, obtain vendor quotes, and assist with discontinuations or specialized hardware requests.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Ticketing Systems</b><b>: Use helpdesk ticketing software to manage, track, and resolve service requests.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Resource Coordination</b><b>: Coordinate digital resources such as shared folders, slide decks, software keys, and related documentation.</b></h2></li></ul><h2 class="jobSectionHeader"><b><i>
Customer Service and Communication</i></b></h2><ul><li><h2 class="jobSectionHeader"><b>
Clear &amp; Polite Communication</b><b>: Craft professional and helpful emails to stakeholders, from administrative and scientific staff to executive leadership.</b></h2></li><li><h2 class="jobSectionHeader"><b>
In-Person Support</b><b>: Deliver &quot;desk-side&quot; support and office visits for urgent technical issues and answer technical questions over the phone.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Reliability &amp; Professionalism</b><b>: Be present on-site during high-priority events to ensure technical success.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Mentorship</b><b>:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Teach users basic computer skills &amp; explain technical information in a friendly, approachable manner.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Create documentation for both technical and non-technical audiences.</b></h2></li></ul></li></ul><h2 class="jobSectionHeader"><b>
Required Qualifications</b></h2><ul><li><h2 class="jobSectionHeader"><b>
BSc/BA/BS in IT, Computer Science, another technical field, or relevant experience.</b></h2></li><li><h2 class="jobSectionHeader"><b>
1+ year of helpdesk experience, or relevant service-oriented experience.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Ability to diagnose and resolve basic technical issues.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Ability to interview users about technical problems, identify key information, research solutions, and apply appropriate fixes.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Excellent oral and written communication skills in English.</b></h2></li></ul><h2 class="jobSectionHeader"><b>
Preferred Qualifications</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Experience with Active Directory</b></h2></li><li><h2 class="jobSectionHeader"><b>
Experience with Microsoft 365</b></h2></li><li><h2 class="jobSectionHeader"><b>
Experience with Google Workspace</b></h2></li><li><h2 class="jobSectionHeader"><b>
CompTIA A+ certified or other IT certification</b></h2></li></ul><h2 class="jobSectionHeader"><b>
Compensation &amp; Benefits</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Salary range $54,000 - $74,000, commensurate with experience and skills</b></h2></li><li><h2 class="jobSectionHeader"><b>
Comprehensive benefits including medical/dental/vision, PTO and paid parental leave, 401(k) with 5% employer match, and student debt repayment option.</b></h2></li></ul><h2 class="jobSectionHeader"><b>
To Apply</b><br>
<b>Please submit your resume summarizing your relevant experience.</b><br>
<b>If you live outside the San Francisco Bay Area, please include a cover letter confirming your willingness to relocate. Applications without one will be rejected.</b><br>
</h2><p>
</p><p>tOMlcVClwq</p></div>

Helpdesk Technician

Sutherland

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Sutherland is seeking a talented onsite
 <strong>
  IT Help Desk Specialist
 </strong>
 to join our growing team in
 <strong>
  Cairo
 </strong>
 ! If you have the skills and experience needed to succeed in this role, we want to hear from you!
 <br/>
 <br/>
 As an
 <strong>
  IT Help Desk Specialist
 </strong>
 , you'll be responsible for the following:
 <br/>
 <br/>
 <strong>
  Technical Support:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
  </li>
  <li>
   Efficient problem resolution and maximize systems availability.
  </li>
  <li>
   Review the frequently faced system problems and work on the improvements.
  </li>
  <li>
   Strict Compliance to agreed SLA for issue resolution.
  </li>
  <li>
   On Call 24x7.
  </li>
  <li>
   Maintains integrity of systems.
  </li>
  <li>
   Ensure all users can access their workstation with required privileges for day-to-day operations.
  </li>
  <li>
   Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner. This includes Relationship Management, Communications, Meetings, and floor walks. Working with them and prioritizing helpdesk tickets response and face to face follow-up with internal customers to drive Service Level Agreements.
  </li>
  <li>
   Participates in problem management and promptly escalates faults in line with set procedures to the correct support agency and resolves the problem in a timely manner without affecting Business. This includes collection of info and monitors on frequently occurring problems and reports these issues to the relevant groups in order to resolve them, and ensures all of these are made known to the Management team (Duty Manager, Site Lead, Site Manager).
  </li>
  <li>
   Daily system maintenance checks prior to the operation/business opening hours, with ongoing support during operational hours.
  </li>
  <li>
   Performs routine preventive maintenance on hardware and software, to include desktops, laptops, copiers, faxes, scanners, telephones, bar-code scanners, thin clients and other technologies.
  </li>
  <li>
   Strictly adhere to the set procedures and follow the guidelines.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Hardware/software preparation &amp; installations
 </strong>
 :
 <br/>
 <br/>
 <ul>
  <li>
   Responsible for preparing, deploying and installing all IT assets including desktops, laptops, monitors, copiers, faxes, scanners, telephones, thin clients, windows operating systems &amp; applications, switches, routers, etc.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Documentation:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintaining a documentation for all IT assets, network changes/activities, including creation and maintains for all system related manuals and guides.
  </li>
  <li>
   Documentation maintained to support compliance/IT Security and audit requirements.
  </li>
  <li>
   Improves client references by writing and maintaining documentation.
  </li>
  <li>
   Participates in Asset management. Ensure Assets are maintained and tracked accordingly by following the Standard Operating Procedures for such.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or equivalent.
  </li>
  <li>
   MCSE, MCITP, CCNA knowledge with minimum 3 years of hands-on experience in windows operating systems &amp; Cisco network environments. Certification is a plus.
  </li>
  <li>
   Technical experience &amp; awareness with Windows Operating Systems, Active Directory, Virtualization technologies, SCCM, switching, routing, Voice over IP and IP technologies, Antivirus systems, etc.
  </li>
  <li>
   Familiar with standard concepts, practices, and procedures within information technology.
  </li>
  <li>
   Ability to work well with others in pursuit of business aims / ability to work under pressure.
  </li>
  <li>
   Energy, enthusiasm and commitment to the business unit.
  </li>
  <li>
   Positive response to and recognition of the need for change.
  </li>
  <li>
   Ability to make realistic decisions and is willing to take the responsibility for acting on their own initiative.
  </li>
  <li>
   High standards of integrity and the ability to motivate self/others towards continuous performance improvement and personal development.
  </li>
  <li>
   Willing to work on different shifts and be assigned to other sites/location if required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 All your information will be kept confidential according to EEO guidelines.
</div>


IT Help Desk Specialist | Cairo | Onsite

SYNERGY FLAVORS

<div><h1 class="jobSectionHeader"><b>Company Overview</b></h1><p>
Synergy Flavors, part of the Carbery Group, is more than just a leading international supplier of ingredients to the global food and beverage industry&mdash;we&rsquo;re a team driven by purpose. Our vision is simple yet powerful: enriching lives through healthier and tastier foods.</p><p></p><p>
We believe great flavor starts with great people. That&rsquo;s why we&rsquo;re committed to hiring creative, passionate individuals who want to make a real impact. With deep expertise across food, beverage, and nutrition, our teams develop high-quality taste solutions that inspire innovation and elevate everyday experiences.</p><p></p><h1 class="jobSectionHeader"><b>
Your Role in Synergy's Success</b></h1><p></p>
The IT Support Specialist serves as the primary onsite technical resource for the Hamilton, Ohio facility, supporting office staff, production teams, and OT-adjacent systems. This role provides Tier I&ndash;II support across hardware, software, networking, and cloud services while contributing to enterprise technology initiatives. The position requires strong customer service skills, technical troubleshooting capabilities, and the ability to collaborate with systems infrastructure, engineering, and global IT teams. The ideal candidate is hands-on, adaptable, and eager to grow into higher level system or OT support responsibilities.<p></p><h1 class="jobSectionHeader"><b>
How You Will Contribute</b></h1><p><b>
Roles and Responsibilities</b></p><ul><li><p>
Serve as the primary point of contact for IT support requests submitted via phone, email, or ticketing system</p></li><li><p>
Diagnose and resolve hardware, software, and network issues in a timely and professional manner</p></li><li><p>
Configure, maintain, and troubleshoot workstations, laptops, printers, and peripheral devices</p></li><li><p>
Administer user accounts, permissions, and system access via Active Directory and Microsoft 365</p></li><li><p>
Coordinate IT onboarding for new employees, ensuring all equipment and access is in place from day one</p></li><li><p>
Maintain system security through regular patching, updates, and adherence to IT policies</p></li><li><p>
Document resolutions and contribute to the IT knowledge base to support ongoing team efficiency</p></li><li><p>
Collaborate with IT colleagues on infrastructure projects and continuous improvement initiatives</p></li><li><p>
Escalate complex issues appropriately and manage follow-through to full resolution</p></li></ul><p></p><p><b>
Essential Requirements</b></p><ul><li><p>
Minimum of 1&ndash;3 years of experience in an IT support or helpdesk capacity</p></li><li><p>
Proven troubleshooting ability across Windows-based environments</p></li><li><p>
Working knowledge of Microsoft 365, including Outlook, Teams, and SharePoint</p></li><li><p>
Experience administering user accounts in Active Directory</p></li><li><p>
Strong verbal and written communication skills, with the ability to convey technical information clearly to non-technical users</p></li><li><p>
Ability to independently prioritise and manage a varied workload with minimal supervision</p></li></ul><p></p><p><b>
Preferred Requirements</b></p><ul><li><p>
Prior experience supporting users within a manufacturing or production environment</p></li><li><p>
Foundational knowledge of networking principles, including TCP/IP, DNS, and DHCP</p></li><li><p>
Relevant professional certification such as CompTIA A+ or Network+</p></li><li><p>
Familiarity with ITSM or ticketing platforms such as ServiceNow or Zendesk</p></li></ul><p></p><p><b>
Education</b></p><p>
An Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related discipline is preferred. Equivalent professional experience will be given equal consideration. We evaluate candidates on the strength of their skills and demonstrated experience.</p><p></p><p><b>
Work Environment &amp; Travel</b></p><p>
This role is primarily based at our Hamilton, OH facility, with hybrid flexibility available. Occasional travel to our Wauconda, IL and Chicago, IL sites may be required. The position operates within a fast-paced, collaborative environment alongside colleagues across operations, quality, and commercial functions.</p><p></p><p><b>
Salary Range: </b>$74,500-100,500</p><p></p><p>
The compensation offered will be commensurate with the candidate&rsquo;s skills, experience, education, and other relevant factors. This position will remain open until filled.</p><p></p><p>
For further information on our benefits, please visit our careers page.</p><p></p><h1 class="jobSectionHeader"><b>
Our Commitment to our People</b></h1><p>
We are a diverse and growing workforce of over 1,000 people across eight countries globally. As we continue to grow, we want to ensure that Carbery Group continues to be a place where people are supported to develop and feel that they can do their best work. We are committed to driving growth, developing future capability and delivering results through our dedicated teams.</p><p></p><p>
We offer competitive salaries, comprehensive benefits, and an inclusive workplace where your skills, perspectives, and experience help shape the future of our industry. Join us and be part of a team that values collaboration and makes a meaningful impact - from local communities to global markets.</p><p></p><p>
Carbery Group is proud to be an Equal Opportunity Employer, committed to fostering a supportive work environment.</p></div>

IT Support Specialist - Hamilton, OH

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