helpdesk specialist

Golf Saudi

<div>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Support day-to-day IT operations, ensuring system availability and performance.
  </li>
  <li>
   Maintain user accounts, access permissions, and adherence to IT security protocols.
  </li>
  <li>
   Support in hardware and software inventory, ensuring timely updates and replacements.
  </li>
  <li>
   Collaborate with infrastructure and cybersecurity teams to implement system enhancements.
  </li>
  <li>
   Conduct regular checks on system logs and ensure data backup and recovery procedures are executed properly.
  </li>
  <li>
   Receive, log, and prioritize IT support tickets based on severity and impact.
  </li>
  <li>
   Provide Level 1 technical support, diagnosing and resolving basic hardware, software, and network issues.
  </li>
  <li>
   Document incidents, troubleshooting steps, and resolutions for knowledge sharing.
  </li>
  <li>
   Support in Conduct end-user training sessions to promote awareness of IT systems and tools.
  </li>
  <li>
   Track and analyse support requests to identify recurring issues and propose preventive measures.
  </li>
  <li>
   Participate in IT audits and provide required documentation.
  </li>
  <li>
   Contribute to service improvement initiatives aimed at reducing downtime and enhancing user satisfaction.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.
  </li>
  <li>
   0-2 years of experience in IT operations or helpdesk roles.
  </li>
  <li>
   Experience supporting multi-site or corporate environments is an advantage.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills and Competencies:
  </strong>
 </p>
 <ul>
  <li>
   IT Operations &amp; Infrastructure Support
  </li>
  <li>
   User Support &amp; Troubleshooting
  </li>
  <li>
   Network Administration Basics
  </li>
  <li>
   Hardware &amp; Software Management
  </li>
  <li>
   System Monitoring &amp; Reporting
  </li>
 </ul>
</div>


IT Operations & Helpdesk Specialist

Engie

<div></div><div><div><div><div><div><div><div><div><div><div><div><b>Job Purpose:</b></div></div></div><div><br>
<div>
<div>Operates the helpdesk by receiving requests, resolving and allocating accordingly.</div></div></div><div><br>
<div>
<div><b>Key Responsibilities:</b></div></div></div><br>
<div>
<div><ul><li>Utilize and operate the CAFM &amp; Helpdesk system</li>
<li>Receive calls and determine, category, type and response.
</li><li>Enter the details of the request on the Helpdesk system</li>
<li>Advise the caller of when to expect a first line of response</li>
<li>Allocate the request to the designated Service Provider (SP) and inform other concerned parties as appropriate</li>
<li>Be aware of multiple calls regarding the same issue and advise accordingly</li>
<li>As the system alerts to an outstanding response, contact the SP directly to ascertain why the delay and inform the caller</li>
<li>In the event of a further untimely delay, escalate to concerned parties and inform the caller</li>
<li>If required, closely monitor the progress of all jobs until closed and verify the SP has closed with sufficient information on work performed</li>
<li>Closes the loop with the end user to their satisfaction</li>
<li>Carries out telephone surveys</li>
<li>Any other customer facing activity as instructed</li>
<li>Support in CAFM and other technology related activities.</li>
<li>Logs and resolves CAFM related requests</li>
<li>Support in data management tasks and other tasks given by Management</li></ul></div><br>
</div><br>
<div><div><div><b>Skills Required:</b></div></div></div><br>
<div>
<div><ul><li>Strong organizational skills, interpersonal skills and a positive attitude</li>
<li>Strong verbal and written communication skills</li>
<li>Proven skills related to the position</li>
<li>Strong communication and interpersonal skills</li>
<li>Ability to delegate tasks and supervise others</li>
<li>Great multi-tasking abilities and attention to detail</li></ul></div><br>
</div><br>
<div><div><div><b>Qualifications:</b></div></div></div><br>
<div>
<div><ul><li>Degree in Information Technology or equivalent experience</li>
<li>Has Helpdesk experience</li>
<li>Demonstrated proficiency in the Microsoft Office environment including Word, Excel, PowerPoint, Project and Outlook</li>
<li>Technology savvy, with interest in IT &amp; Systems</li>
<li>Approx. 3 plus years related experience</li></ul></div></div><div><br>
<div>
</div></div><br>
</div></div></div></div></div></div><div></div><div><div><div><div><b>Business Unit: </b>LEI RoW
</div></div></div></div><div><div><div><div><b>Division: </b>LEI RoW AMEA - UAE
</div></div></div></div><div><div><div><div><b>Legal Entity: </b>ENGIE Cofely Energy Services LLC
</div></div></div></div><div><div><div><div><b>Professional Experience: </b>Skilled ( &gt;3 experience &lt;15 years)
</div></div></div></div><div><div><div><div><b>Education Level: </b>Technical Qualification
</div></div></div></div><div><div><div><div><b>Company Name: </b>ENGIE UAE
</div></div></div></div><div><div><div><p>Why this matters to us</p>
<p>Our organisation is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We offer reasonable accommodations upon request for individuals with disabilities.</p></div></div></div></div></div>

Help Desk Operator

Pavago

<b>Job Title:</b> Tech Support Specialist
<br><b>Position Type:</b> Full-Time, Remote
<br><b>Working Hours:</b> U.S. client business hours (with flexibility for shifts, weekends, or on-call rotation depending on SLA requirements)
<br><br>
<b>About the Role:</b><br>
Our client is seeking a Tech Support Specialist to provide timely, effective technical assistance to customers and internal users. This role involves troubleshooting hardware, software, or SaaS issues, resolving tickets, and escalating complex cases to higher-tier teams. The Tech Support Specialist ensures customers feel supported and that technical issues are resolved quickly, accurately, and professionally.
<br><br>
<b>Responsibilities:</b><b>Customer Support & Troubleshooting:</b><br>
<ul>
<li>Respond to support tickets, calls, and chats through platforms like Zendesk, Freshdesk, Jira Service Desk, or ServiceNow.</li>
<li>Diagnose and resolve Level 1/Level 2 technical issues (password resets, connectivity issues, app errors).</li>
<li>Provide step-by-step guidance to customers in non-technical language.</li>
</ul>
<b>Issue Escalation:</b><br>
<ul>
<li>Escalate unresolved or complex issues to Tier 2/3 support, DevOps, or engineering teams.</li>
<li>Document troubleshooting steps before handoff to minimize duplication of work.</li>
</ul>
<b>System Administration (Basic):</b><br>
<ul>
<li>Perform account provisioning, access permissions, and system resets.</li>
<li>Support onboarding/offboarding processes for internal users.</li>
</ul>
<b>Documentation & Knowledge Base:</b><br>
<ul>
<li>Create and update internal support documentation and FAQs.</li>
<li>Document recurring issues and solutions to improve resolution speed.</li>
</ul>
<b>Monitoring & Alerts:</b><br>
<ul>
<li>Use monitoring tools (Datadog, Splunk, New Relic, or equivalent) to identify issues proactively.</li>
<li>Report trends and recurring problems to leadership for root cause analysis.</li>
</ul>
<b>Collaboration:</b><br>
<ul>
<li>Partner with product, QA, and engineering teams to provide feedback on bugs or feature requests.</li>
<li>Share customer insights to improve product functionality.</li>
</ul>
<b>What Makes You a Perfect Fit:</b><br>
<ul>
<li>Clear, empathetic communicator with strong problem-solving skills.</li>
<li>Comfortable working across multiple systems and tools simultaneously.</li>
<li>Calm and professional under pressure, especially with frustrated customers.</li>
<li>Detail-oriented with strong documentation habits.</li>
</ul>
<b>Required Experience & Skills (Minimum):</b><br>
<ul>
<li>1–2 years technical support, IT helpdesk, or customer-facing troubleshooting.</li>
<li>Experience with ticketing systems (Zendesk, Jira, ServiceNow).</li>
<li>Familiarity with SaaS applications, networking basics, or operating systems (Windows, macOS, Linux).</li>
<li>Strong written and verbal English skills.</li>
</ul>
<b>Ideal Experience & Skills:</b><br>
<ul>
<li>CompTIA A+, Network+, or equivalent certifications.</li>
<li>Experience supporting APIs, integrations, or SaaS platforms.</li>
<li>Exposure to monitoring tools (Datadog, Splunk, New Relic).</li>
<li>Industry experience in SaaS, IT services, or hardware support.</li>
</ul>
What Does a Typical Day Look Like?
<br>A Tech Support Specialist’s day revolves around resolving technical issues and ensuring customers remain productive. You will:
<br><ul>
<li>Start by checking ticket queues, prioritizing urgent SLA-bound issues.</li>
<li>Respond to support tickets and calls, troubleshooting step by step and documenting your process.</li>
<li>Escalate complex issues to Tier 2/3 support, ensuring detailed notes are logged.</li>
<li>Update FAQs and knowledge base articles as recurring issues are identified.</li>
<li>Collaborate with product and engineering teams to flag bugs or provide feedback.</li>
<li>Wrap up by reviewing metrics (ticket resolution times, backlog) and planning improvements.</li>
</ul>
<b>In essence:</b> you are the first line of defense for technical problems, ensuring issues are resolved efficiently while keeping customers confident and informed.
<br><br>
<b>Key Metrics for Success (KPIs):</b><br>
<ul>
<li>First Response Time (FRT) within SLA.</li>
<li>Average Resolution Time (ART) reduced over time.</li>
<li>First Contact Resolution (FCR) rate ≥ 70–80%.</li>
<li>CSAT score ≥ 90%.</li>
<li>Knowledge base updated regularly with recurring solutions.</li>
</ul>
<b>Interview Process:</b><br>
<ul>
<li>Initial Phone Screen</li>
<li>Video Interview with Pavago Recruiter</li>
<li>Practical Task (e.g., resolve 2–3 simulated support tickets or walk through a troubleshooting case)</li>
<li>Client Interview with Support/Engineering Leadership</li>
<li>Offer & Background Verification</li>
</ul>


Technical Support Specialist (IT Support Specialist)

PhonePe

<div>
 <strong>
  About PhonePe Limited:
  <br/>
  <br/>
 </strong>
 Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.
 <br/>
 <br/>
 PhonePe&rsquo;s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company&rsquo;s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
 <br/>
 <br/>
 <strong>
  Culture:
  <br/>
  <br/>
 </strong>
 At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you&rsquo;re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
 <br/>
 <br/>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 The Merchant Support specialist acts as the primary interface between Phonepe and our business partners. The Merchant Support specialist will be responsible for providing timely and accurate operational support to Merchants on the Phonepe platform. The successful candidate has an immediate, distinct effect on the experience of Phonepe Merchants. A Merchant Support specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone Portal and email L2 cases.
 <br/>
 <br/>
 <strong>
  Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Primarily handling merchant escalated cases daily.
  </li>
  <li>
   Working with the internal stakeholder to extract the resolution.
  </li>
  <li>
   Identify opportunities for process improvement, considering the merchant and partner experiences
  </li>
  <li>
   Proactively help to resolve Merchant concerns in a timely, professional and positive manner, escalating issues to next level or other internal stakeholders, as needed
  </li>
  <li>
   If required need to connect with the merchants via Phone or non-voice channel, to understand and work on the case efficiently and effectively
  </li>
  <li>
   Flexible to take up extra initiative or additional work as per the organizational requirement
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Educational Qualification &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education &ndash; Graduate in any stream (10+2+3)
  </li>
  <li>
   Skills &ndash; Best written and communication skills &amp; MS Office knowledge
  </li>
  <li>
   Candidates with relevant (Merchant Helpdesk / Customer Experience) preferred
  </li>
  <li>
   Experience &ndash; 2 to 4 years
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
  </li>
  <li>
   Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
  </li>
  <li>
   Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
  </li>
  <li>
   Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
  </li>
  <li>
   Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
  </li>
  <li>
   Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process,
  </em>
 </strong>
 <strong>
  <em>
   please fill out this form.
   <br/>
   <br/>
  </em>
 </strong>
 <strong>
  <em>
   Read more about PhonePe
  </em>
 </strong>
 <strong>
  <em>
   on our blog
  </em>
 </strong>
 <strong>
  <em>
   .
   <br/>
   <br/>
  </em>
 </strong>
 <strong>
  Life at PhonePe
  <br/>
  <br/>
 </strong>
 <strong>
  PhonePe in the news
 </strong>
</div>


Operation Analyst RMS

<div><div><div><b>JOB PURPOSE</b></div><div></div><div><br>
The job holder is a is a brand ambassador for the HR team and assists employees in all queries raised with the HR Helpdesk e.g request for Salary Certificates, queries related to Visa Renewal and Cancellation, Insurance or any other documentation required by the employees.
</div><div>The job holder also manages other benefits/projects of the employee life cycle e.g insurance management, Visa Renewal &amp; Cancellations, management of the filing system and support the employee recognition Program. Basic knowledge of local employment guidelines.
</div><div>The job holder should have eexcellent communication skills. Be self motivated and use own initiative to resolve issues and work well under pressure.<br>
</div><div></div><br>
<div><b>HR Helpdesk</b></div><div><ul><li>
Provide a high level of customer service and professionalism taking into account the consideration that all DHL internal customers have an express requirement and are looking for instant and immediate action. All queries via email and telephone need to be addressed in a timely manner keeping in mind the agreed business SLA.</li><li>
To provide salary certificates, NOC letters and any other documentation required for the employees keeping in mind the legal documentation and agreed SLA with the business.</li><li>
Deal competently with internal customer requests and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of managers.</li><li>
In absence of team member manage the telephone lines and provide the necessary support for all queries.</li><li>
Manage Bank verifications keeping in mind local laws.</li><li>
Review NOC letter templates annually to ensure they are update to date as per legal and business requirements.</li></ul></div><div></div><div><b><br>
Insurance Related &ndash; Medical &amp; Workmen&rsquo;s Compensation</b></div><div><ul><li>
End to end administration of the insurance benefits program (metlife, cigna, &amp; workmen&rsquo;s compensation) across all policies for both employees and dependents</li><li>
To administer and maintain records systematically and ensure that additions of dependants, claims and cancellations are processed within agreed time limits.</li><li>
Monthly update of all mandatory DHA requirements for both employees and their dependents. This involves follow up with all employees for data collection of personal information such as passport, visa emirates id, visa file number mobile number etc. This needs to be updated in a timely manner as per agreed process</li><li>
Regular review of the enrollee list to ensure that all policy information and DHL database is up to date and HRIS is updated accordingly.</li><li>
Ensure that employees are added to the correct policies and subgroups in order to maintain accuracy in billing and recharges for premiums and VAT.</li><li>
Support finance team with accurate reports for annual billing cycles</li><li>
Give immediate attention to any medical emergencies raised by employees and ensure effective co-ordination of the information between employees and insurance teams.</li><li>
Manage and build relationship with key stakeholders (Insurance company) to help resolve queries immediately.</li><li>
Manage regular updates, communication and feedback on the programs</li><li>
Manage timely card dispatch at the time of renewal.</li></ul></div><div></div><div><b><br>
Exit Process</b></div><div><ul><li>
Manage the exit process i.e ensure Final settlement cheque is submitted to the bank alongwith a letter.</li><li>
Issue Experience certificates for leavers.</li><li>
Book Exit ticket via travel desk in line with the company policy. Ensure all payments are processed prior to employee exiting the country and ensure a smooth exit process.</li><li>
Ensure exit check list is updated and all access for leavers are cancelled and notifications are sent as per process to the stakeholders</li></ul></div><div></div><div><b><br>
CRISP Support</b></div><div></div><div><br>
<ul><li>
Ensure CRISP/Audit samples are scanned and uploaded on the drive every month so we have a varied sample ready for the audit</li></ul></div><div></div><div><b><br>
Procurement &amp; Bassware</b></div><div>
</div><div><ul><li>Ensure purchase requisitions are submitted as per process.</li><li>
All request are managed via Bassware for engagement activities, supplies, relocation support and onboarding etc</li><li>
Track all team request with procurement.</li></ul></div><div></div><div><b><br>
Employee Records and Filing System</b></div><div><ul><li>
Maintain employee records using a well organised filing system to ensure files are up-to- date and comply with legislative requirements and internal audit requirements.</li><li>
Ensure 5S methodology is applied.</li><li>
Ensure all letters are filed in a timely manner and confidentiality is maintained.</li><li>
Ensure all leavers files are maintained for the agreed timeline and there is a regular review to ensure the process is managed consistently.</li></ul></div><div></div><div><b><br>
Others</b></div><div><ul><li>
Support adhoc activities such as issuing memos related to employee benefits, or disciplinary letters as per SLA.</li><li>
Support any projects related to C&amp;B as required e.g, working hours or beneficiary updates, salary review process and issuing letters, compliance forms.</li><li>
Manage Email distribution updates and ishare updates as per process</li><li>
Job cover for Compensation &amp; Benefits processes during Annual leave.</li></ul></div></div></div><div></div>

Temporary HR Administrator

NTT DATA

<p><b>Req ID:</b> 313163
<br>
<br>
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.<br>
<br>
We are currently seeking a Helpdesk Analyst - Mac Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).<br>
<br>
General Duties and Responsibilities:In this role you will be responsible for:<br>
<br>
Responsible for SLA's &amp; KPI's<br>
Responsible for customer/stakeholder relationship management.<br>
Provide cross functional support<br>
Managing 24x7 Operations<br>
Responsible for the performance of the teams, team leads<br>
Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member<br>
Responsible for upskilling / cross skilling team members<br>
Requirements for this role include:<br>
Must have 5 solid years of Service Desk experience, 1 years in managing delivery for service desk.<br>
Sound Industry Domain Knowledge<br>
Strong Communication &amp; Presentation skills<br>
People Management skills<br>
Demonstrates the ability to multi-task.<br>
Ability to work in heterogeneous environment<br>
Possesses knowledge of Microsoft Applications like MS Visio MS Excel &amp; MS Power point etc.<br>
<br>
<b>About NTT DATA</b><br>
<br>
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&amp;D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com<br>
<br>
<b>NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. </b><b>This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.</b></p>

Helpdesk Analyst - Mac Support

CrossWorkers

<div><p><b>IT Specialist</b></p><p><b><br>
Title:</b> IT Specialist<br>
<b>Industry: </b>IT Software<br>
<b>Reporting Line: </b>Senior IT Specialist<br>
<b>Position Type</b>: Full Time<br>
<b>Level:</b> Junior<br>
<b>Location:</b> Cairo Office, New Cairo</p><p></p><p><b>
About the Job:</b></p><p>
We are seeking a highly skilled and experienced <b>IT Specialist </b>a solid background in software development, strong business acumen, and proven team leadership skills. In this role, you will combine your technical expertise with management capabilities to ensure the delivery of high-quality IT software development, foster technical team growth, and align services with evolving customer needs. You will operate in an international environment, overseeing both technical operations and customer-facing responsibilities.</p><p></p><h5 class="jobSectionHeader"><b><br>
Job Description:</b></h5><ul><li>Provide IT support across helpdesk, infrastructure, and cloud solutions, preferably within a software development environment.</li></ul>
<ul><li>Troubleshoot and resolve hardware, software, and network-related issues in a timely and efficient manner.</li></ul>
<ul><li>Manage and maintain hardware systems, including servers, storage devices, and network equipment.</li></ul>
<ul><li>Configure and manage firewalls, preferably from vendors such as SonicWall or Fortinet.</li></ul>
<ul><li>Support and monitor network protocols, routing, and switching technologies.</li></ul>
<ul><li>Manage internet connectivity solutions including VPNs, LAN, and WAN.</li></ul>
<p>- Ensure adherence to information security best practices and utilize security tools such -as endpoint protection.</p>
<ul><li>Collaborate effectively with cross-functional teams and external vendors to ensure smooth IT operations.</li></ul>
<ul><li>Support and administer Microsoft Office 365 applications and environments.</li></ul>
<ul><li>Manage multiple technical tasks and prioritize workloads effectively.</li></ul><p></p><p><b><br>
Skills and Competencies:</b><br>
</p><ul><li>Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li></ul>
<ul><li>Experience: 2&ndash;3 years in IT (Helpdesk, infrastructure, and cloud solutions).</li></ul>
<ul><li>Strong knowledge of hardware, network systems, and operating systems (Windows, macOS, Linux).</li></ul>
<ul><li>Knowledge of cybersecurity fundamentals and information security practices.</li></ul>
<ul><li>Familiarity with firewall management, network routing, and switching.</li></ul>
<ul><li>Excellent troubleshooting and critical thinking abilities.</li></ul>
<ul><li>Effective communication skills in English (spoken and written).</li></ul>
<ul><li>Strong interpersonal and teamwork skills.</li></ul>
<ul><li>Keen attention to detail with strong organizational and time management abilities.</li></ul>
<ul><li>Service-oriented mindset and proactive problem-solving approach.</li></ul>
<p></p><h4 class="jobSectionHeader"><b>Join Us and Thrive! Here's What We Offer:</b></h4><ul>
<li><b>Seamless Commute:</b> Enjoy hassle-free transportation to and from work!</li>
<li><b>Work-Life Harmony:</b> We believe in balancing your professional and personal life&mdash;because you deserve it!</li>
<li><b>Competitive Salary:</b> We value your skills and offer an attractive package.</li>
<li><b>Comprehensive Care:</b> Rest easy with our social and medical insurance that keeps you covered.</li>
<li><b>Inspiring Workspace:</b> Work in a vibrant office equipped with the latest technology to fuel your creativity.</li>
<li><b>Empowered Environment:</b> Experience a management style that&rsquo;s open and inclusive, rooted in Scandinavian values.</li>
<li><b>Grow With Us:</b> Unlock your potential with opportunities for personal development and continuous learning!</li>
<li><b>Travel:</b> Travel to connect with your client and build lasting relationships!</li>
</ul><p><b>
About CrossWorkers:</b></p><p>
We are a Danish-owned software offshoring company that provides European clients with professional Egyptian developers.</p><p>
Since 2009, we have been delivering excellent services in offshoring software development.</p><p>
Our headquarters are located in Copenhagen, Denmark, while our Offshore Development Center is situated in the Fifth Settlement, New Cairo.</p><p>
We also have branches in Sweden, Norway, Finland, Switzerland, the UK, Germany, and recently, Bahrain.</p></div>

IT Specialist

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