helpdesk specialist

MISR TECHNOLOGY SERVICES

<div>Helpdesk Specialist provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them.
An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
Responsibilities<ul><li>
Serve as the first point of contact for end users seeking technical assistance over the phone, ticketing system, and emails.</li><li>
Perform remote troubleshooting through diagnostic techniques and pertinent questions</li><li>
Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.</li><li>
Determine the best solution based on the issue and details provided by end users</li><li>
Walk the customer through the problem-solving process</li><li>
Direct unresolved issues to the next level of support personnel</li><li>
Provide accurate information on IT products or services</li><li>
Record events and problems and their resolution in logs</li><li>
Follow-up and update end user&rsquo;s status and information</li><li>
Pass on any feedback or suggestions by customers to the appropriate internal team</li><li>
Identify and suggest possible improvements in procedures</li><li>
Manage PC setup and deployment for new employees using standard hardware, images and software</li><li>
Perform timely workstation hardware and software upgrades as required</li><li>
Diagnosing and solving hardware/software faults</li><li>
Managing and troubleshooting any end-user equipment printers, scanners and VC</li><li>
Responsible to track assets and document the details</li><li>
Follows and implements the company&rsquo;s data security rules</li></ul>
Requirements and Qualifications
<ul><li>BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience</li><li>
Years of experience at least 3 years</li><li>
Above average knowledge of networking protocols, especially TCP/IP.</li><li>
Proven experience as a help desk specialist or other customer support role</li><li>
Tech savvy with working knowledge of office automation products, databases and remote control</li><li>
Good understanding of computer systems, mobile devices and other tech products</li><li>
Good knowledge of Microsoft Excel, Word and PowerPoint</li><li>
Ability to diagnose and resolve basic technical issues</li><li>
Proficiency in English</li><li>
Having a good knowledge of</li><li>
CompTIA A+</li><li>
ITIL Foundation.</li><li>
Microsoft Certified Solutions Associate on Windows 10.</li><li>
Excellent communication skills at all levels in the company</li><li>
Managing Priorities</li><li>
End user-oriented and cool-tempered</li></ul>
ujHFzMo90b</div>

IT Helpdesk Specialist - Damietta

Helitrope Ventures

We are looking for a reliable and proactive IT Helpdesk / Junior System Administrator to support the daily IT operations across office and project locations. The ideal candidate will provide first-level technical support, manage routine system and network maintenance, and ensure seamless user experience through timely troubleshooting and resolution.KEY RESPONSIBILITIESTechnical Support &amp; Helpdesk<ul><li>Provide first-line support for hardware, software, and network issues.</li><li>Install, configure, and maintain computers, printers, and other peripherals.</li><li>Handle troubleshooting for Windows OS, Microsoft Office, and network connectivity.</li><li>Manage user accounts, passwords, and access permissions in coordination with the System Administrator.</li></ul>System &amp; Network Maintenance<ul><li>Monitor system performance and report issues promptly.</li><li>Assist in software updates, backups, and equipment inventory management.</li><li>Support the configuration and maintenance of LAN/Wi-Fi networks and office devices.</li></ul>Project &amp; Field IT Support<ul><li>Provide on-site IT assistance to project teams and business units.</li><li>Coordinate setup of IT and communication systems at new or temporary business locations.</li><li>Ensure equipment readiness and system stability during operational activities.</li></ul>Documentation &amp; Coordination<ul><li>Maintain accurate records of service requests and IT assets.</li><li>Assist in preparing IT documentation and user guides for internal use.</li><li>Collaborate with vendors and suppliers when required for maintenance or technical support.</li></ul>QUALIFICATIONSThis role is hands-on and requires someone flexible, detail-oriented, and capable of working in both office and site-based environments.Education<ul><li>Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or related technical field.</li><li>Additional certifications (CompTIA A+, Network+, Microsoft Fundamentals) are an advantage.</li></ul>Experience<ul><li>1&ndash;2 years of experience in IT Helpdesk, Technical Support, or Junior System Administration role.</li><li>Experience supporting both office-based and project site operations preferred.</li></ul>Technical Skills<ul><li>Proficient in computer hardware and software troubleshooting.</li><li>Knowledge of Windows OS, Office 365, and common business applications.</li><li>Familiar with LAN/WAN setup, routers, switches, Wi-Fi, and connectivity solutions.</li><li>Understanding system security, backup procedures, and user management.</li></ul>Communication Skills:<ul><li>Strong English communication skills, both written and verbal.</li><li>Able to interact with non-technical users and explain technical issues clearly.</li></ul>Professional Attributes<ul><li>Service-Oriented: Responsive and reliable in addressing IT concerns.</li><li>Proactive: Takes initiative in identifying and resolving issues before escalation.</li><li>Adaptable: Flexible with schedule and capable of working extended hours when required.</li><li>Detail-Oriented: Maintains accuracy in documentation and IT asset management.</li><li>Team Player: Works collaboratively within the IT team and across departments.</li><li>Physically Fit: Capable of handling hardware setup and field work.</li><li>Mobile &amp; Flexible: Willing to travel to various business or project sites across Qatar.</li></ul>Job Type: Full-timePay: QAR3,000.00 - QAR4,500.00 per monthApplication Question(s):<ul><li>Do you have hardware/software/network troubleshooting experience? If yes, specify what tools, and applications have you used.</li></ul>Experience:<ul><li>IT Helpdesk, TechSupport, or Jr. System Administration: 1 year (Required)</li></ul>License/Certification:<ul><li>IT / Relevant Certifications for the position (Preferred)</li></ul>Location:<ul><li>Doha (Required)</li></ul>Willingness to travel:<ul><li>75% (Preferred)</li></ul>Work Location: In person

IT Helpdesk

WorkForce

<ul><li>Provide technical support and resolve issues via phone, email, and chat in [Arabic] and [English].</li><li>Document and track support requests using helpdesk software.</li><li>Assist with product installation, configuration, and troubleshooting.</li><li>Follow up with clients to ensure issues are resolved.</li><li>Contribute to knowledge base and support documentation.</li></ul>Job Type: Contract Contract length: 3 monthsPay: QAR2,500.00 - QAR3,000.00 per month

Helpdesk Operator

Travelport

<div>We're looking for GDS specialists to provide guidance and technical support to our frontline customer service across the full Travelport range.
Travel obsessed? Big tech fan? Hey, you&rsquo;re in good company. If you want to be part of the industry that makes the world go round, then look no further.
Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can&rsquo;t solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we&rsquo;re looking for the best thinkers to help us do it.
We&rsquo;re hiring right now for a Premier Helpdesk Analyst - English/French ! Search for #Travelport on LinkedIn and hear from our amazing team.
How you&rsquo;ll make an impact:
We're looking for GDS specialists to provide guidance and technical support to our frontline customer service across the full Travelport range.
Your role in action:
<ul><li>Provide Helpdesk support of the full Travelport product range on both functional as well as technical issues. Managing incidents from our omnichannel offerings that include but are not limited to; phone, web submit, chat and email.
</li><li>Identify and correctly troubleshoot all problems reported to minimise the impact on customers. Resolve problems reported by customers locally or refer to the correct service provider for rapid resolution within the Travelport escalation procedures.
</li><li>Adhere to resolution/escalation times to minimise the impact on our customers and continually strive for improved performance. Continuously increase Travelport application knowledge to rapidly identify and resolve problems reported.
</li><li>Report problems via our Incident Management System. Monitor and track these incidents through to valid updates/resolutions. Assist with identifying trends that can be used to increase customer satisfaction.
</li><li>Ownership and commitment to problem resolution for Premier customers. Ensure all calls/incidents are handled promptly, courteously, accurately, and within Travelport policy. Promote Travelport self-service options to customers including MyTravelport.
</li></ul>Could this be you?
<ul><li>At least 2 years of knowledge of working experience within a travel agency, tour operator or airline environment. GDS knowledge &ndash; Galileo GDS experience required. Candidates with experience in other GDS systems would also be considered.
</li><li>Experience with CETS or any other leisure tool is welcome but not required.
</li><li>Ability to develop strong customer relationships through a collaborative, consultative, reliable, and empathetic approach. Strong team player with excellent English communication skills.
</li></ul>Discover why our teams love working here:
We&rsquo;re a diverse and inclusive workforce, representative of the communities and customers we serve. We&rsquo;re committed to eliminating inequality and unconscious bias, and to providing a work environment where all employees can confidently, and comfortably, share their opinions and challenge the norms.
Where do we start? Our benefits package includes:
Competitive salary, hybrid working model, annual bonus (non-contractual), statutory sick pay, pension contribution and medical + dental insurance. We also offer life and accident insurance as well as transport allowance.
Search for #lifeattravelport &amp; #travelportGDL for our employee stories on LinkedIn!
Your journey at Travelport starts here- apply now!
We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.</div>

Premier Helpdesk Analyst - English/French

Essentia Technologies (Pvt) Limited

To perform all helpdesk duties and operations in a timely, efficient and courteous manner; ensuring that all company policies and procedures are complied with.Key Responsibilities:<ul><li>Ensure Guard rotas are loaded weekly and make appropriate decisions regarding shifts.</li><li>Carry out daily activities of the control room as governed and directed by the Helpdesk Manager.</li><li>Maintain and update continuously Duty Filters, Subcontract reports, filing, emergency cover and any other reasonable task as directed by the Helpdesk Manager.</li><li>Maintain liaison calls between clients, Customer Relationship Managers and all client employees in a conscientious and courteous manner.</li><li>Report all necessary incidents and occurrences to the Helpdesk Manger and Customer Relationship Manager in a timely manner so that appropriate management action can be taken.</li><li>Generate daily reports and distribute as directed by the Helpdesk Manager.</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthApplication Question(s):<ul><li>Do you have 1 year call-center experience (UK based campaign)? Yes or No</li><li>An individual will work in rotational shift pattern. Are you willing to work in rotational shift pattern? Yes or No</li><li>What is your current/expected salary?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Help Desk Scheduler/ Operations Support Officer/ Customer Support Officer

NTT DATA

Req ID: 348829
 
 
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. 
 
We are currently seeking a Helpdesk Senior Associate-ITSM to join our team in Bangalore, Karnātaka (IN-KA), India (IN). 
 
Senior Service Desk Associate English
 
India - Hybrid working (Office and Hybrid (Office and Remote)) 
Competitive Salary &amp; Benefits 
Role Overview 
The Service Desk SeniorAssociate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes &amp; procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. 
Role Responsibilities 
Manages customer interactions &amp; records reported issues in the ITSM 
Identifies issues, apply fixes and investigate root causes using internal instructions. 
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail 
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance 
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner 
Key Skills 
Ideally University education, preferably technical degree, or Microsoft certifications 
Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications 
Experience of providing Hybrid (Office and Remote) IT support is an advantage 
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills 
Excellent communication and customer service skills 
Fluency in English language 
Flexibility to work shifts if required 
 
About NTT DATA 
 
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&amp;D. 
 
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. 
 
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Helpdesk Senior Associate-ITSM

Wajda International Technology Services

Duties &amp; Responsibilities (ITIL compliance)<ul><li>Helpdesk agent with Helpdesk and customer services experience of more than 4 years of experience in Health care sector.</li><li>24/7 Support</li><li>Support more than 9000 Employee.</li><li>Proficient in both written and spoken Arabic &amp; English language.</li><li>Effective communication skills</li><li>Problem-solving and critical thinking.</li><li>Dealing with difficult customers.</li><li>IT knowledge of computer hardware and software</li><li>Documentation and Knowledge Base.</li><li>Creating and maintaining a knowledge base.</li><li>Generating and maintaining KPI Reports for Helpdesk tickets.</li></ul>Skills &amp; Qualifications:<ul><li>ITIL Foundation</li><li>Health Care system experience</li><li>Customer Service certificate</li><li>Communication Skills</li><li>Reporting skills</li></ul>Important Note: preferred for Bahrainis but open for Expats Job Type: Full-time

IT Helpdesk Agent

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