helpdesk support

Salayel Hospitality

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 To provide proactive administrative and helpdesk support to the Operations and Property Management teams at
 <strong>
  Salayel
 </strong>
 , ensuring smooth day-to-day operations, effective communication, accurate documentation, and timely reporting in line with company policies. The role requires
 <strong>
  fluency in Arabic and English
 </strong>
 to effectively coordinate service requests, communicate with tenants, vendors, and internal stakeholders, and support operational activities.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 Help Desk &amp; Operations Support
 <br/>
 <br/>
 <ul>
  <li>
   Manage and respond to all incoming helpdesk calls, emails, and service requests in a timely and professional manner.
  </li>
  <li>
   Log, track, and monitor service requests through the helpdesk system to ensure timely resolution.
  </li>
  <li>
   Coordinate with internal teams and service providers to ensure completion of maintenance and operational requests.
  </li>
  <li>
   Escalate unresolved issues, complaints, and operational concerns to management when required.
  </li>
  <li>
   Provide prompt administrative support and respond to tenant and employee queries in Arabic and English.
  </li>
  <li>
   Maintain clear communication with stakeholders regarding request status and service updates.
   <br/>
   <br/>
  </li>
 </ul>
 Administration &amp; Office Management
 <br/>
 <br/>
 <ul>
  <li>
   Provide administrative support to Operations Managers, Property Managers, and Assistant Property Managers.
  </li>
  <li>
   Maintain accurate records, databases, and filing systems (electronic and physical).
  </li>
  <li>
   Manage schedules and diaries to ensure efficient coordination of operational activities.
  </li>
  <li>
   Monitor office supplies, manage inventory, and coordinate replenishment when required.
  </li>
  <li>
   Support day-to-day office coordination and assist in resolving operational issues.
   <br/>
   <br/>
  </li>
 </ul>
 Documentation &amp; Reporting
 <br/>
 <br/>
 <ul>
  <li>
   Maintain, update, and control SOPs, operational manuals, and shared drive documentation.
  </li>
  <li>
   Ensure operational and property documentation at Salayel is accurate, updated, and properly stored.
  </li>
  <li>
   Prepare daily, weekly, monthly, and ad hoc operational reports as required.
  </li>
  <li>
   Maintain transmittal logs, attendance records, leave records, and operational documentation.
  </li>
  <li>
   Support document control and record management processes.
   <br/>
   <br/>
  </li>
 </ul>
 Coordination
 <br/>
 <br/>
 <ul>
  <li>
   Liaise with internal departments including HR, Finance, Procurement, IT, and external service providers.
  </li>
  <li>
   Coordinate and support administrative staff such as drivers, cleaners, and office assistants when required.
  </li>
  <li>
   Facilitate communication between tenants, service providers, and management, particularly where Arabic language support is required.
  </li>
  <li>
   Perform additional duties as assigned by management.
   <br/>
   <br/>
  </li>
 </ul>
 Key Performance Indicators (KPIs)
 <br/>
 <br/>
 <ul>
  <li>
   Timely logging and closure of helpdesk requests.
  </li>
  <li>
   Accurate tracking and reporting of service requests.
  </li>
  <li>
   Timely submission of monthly inventory and operational reports.
  </li>
  <li>
   Up-to-date SOPs and operational documentation.
  </li>
  <li>
   Effective coordination and resolution of operational issues.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Experience
  <br/>
  <br/>
 </strong>
 Education
 <br/>
 <br/>
 Diploma in any discipline (Administration or Business Administration preferred).
 <br/>
 <br/>
 Office Management certification is an advantage.
 <br/>
 <br/>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 Minimum
 <strong>
  3 years of experience
 </strong>
 in helpdesk coordination, administration, or operations support.
 <br/>
 <br/>
 Experience in
 <strong>
  property management, facilities management, or service coordination
 </strong>
 is preferred.
 <br/>
 <br/>
 Skills &amp; Knowledge
 <br/>
 <br/>
 <ul>
  <li>
   Fluency in Arabic and English (spoken and written) &ndash; mandatory.
  </li>
  <li>
   Strong knowledge of helpdesk coordination and administrative processes.
  </li>
  <li>
   Familiarity with ERP systems, CAFM systems, or helpdesk platforms.
  </li>
  <li>
   Advanced MS Office skills.
  </li>
  <li>
   Excellent communication, organization, and multitasking abilities.
  </li>
  <li>
   High attention to detail and strong customer service orientation.
   <br/>
   <br/>
  </li>
 </ul>
 Job Challenges
 <br/>
 <br/>
 <ul>
  <li>
   Managing high volumes of service requests and urgent operational issues.
  </li>
  <li>
   Coordinating between multiple departments and service providers.
  </li>
  <li>
   Maintaining service quality and response times in a fast-paced operational environment.
  </li>
 </ul>
</div>


Help Desk Coordinator (Arabic Speaker)

Sheridan Memorial Hospital

<div><p><b>ABOUT SHERIDAN MEMORIAL HOSPITAL</b><br>
<br>
At Sheridan Memorial Hospital, we proudly rank in the top 13.6% of U.S. hospitals, recognized by the Centers for Medicare and Medicaid Services. With over 850 dedicated employees and 100+ expert providers across 25 specialties, we are committed to exceptional, patient-centered care. Set in northern Wyoming&rsquo;s stunning Big Horn Mountain foothills, Sheridan offers outdoor adventure and community charm. Our hospital combines cutting-edge technology with a collaborative, innovative culture. Join a team that values your skills, fosters growth, and empowers you to impact lives meaningfully. Apply today and be part of Sheridan Memorial Hospital&rsquo;s mission of excellence!</p><br>
<p><b>JOB SUMMARY</b><br>
<br>
The IT Intern provides frontline technical support for Sheridan Memorial Hospital employees, providers, and staff. This PRN position assists the Information Systems Department with helpdesk operations, Tier 1 technical support, desktop support, and other assigned technology-related tasks. The IT Intern serves as a first point of contact for support requests, helping resolve basic technical issues while gaining hands-on experience in healthcare information technology.</p><br>
<p><b>ESSENTIAL JOB FUNCTIONS</b></p><br>
<ul><br>
<li>Answer helpdesk phone calls and provide exceptional customer service to end users.</li><br>
<br>
<li>Create, document, and update support tickets within the ticket management system.</li><br>
<br>
<li>Troubleshoot and resolve basic Tier 1 hardware, software, printer, and user access issues.</li><br>
<br>
<li>Escalate complex issues to appropriate Information Systems team members.</li><br>
<br>
<li>Assist with workstation deployments, equipment setup, software installation, and device replacements.</li><br>
<br>
<li>Support inventory management and asset tracking activities.</li><br>
<br>
<li>Maintain accurate documentation of work performed.</li><br>
<br>
<li>Follow organizational policies, information security standards, and HIPAA requirements.</li><br>
<br>
<li>Participate in departmental projects and perform other duties as assigned.</li><br>
<br>
<br>
</ul><p><br>
<br>
<b>POSITION QUALIFICATIONS &ndash; Education, Experience &amp; License</b></p><br>
<ul><br>
<li>High school diploma or general equivalency diploma (GED), required.</li><br>
<br>
<li>Currently Enrolled in a Computer Science (Or similar) degree program.</li><br>
<br>
<li>Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.</li><br>
<br>
<li>Experience installing software, patches, updates on Desktops, Laptops, Servers.</li><br>
<br>
<li>Experience troubleshooting basic network, software, printing problems.</li><br>
<br>
<li>Central Registry, required.</li><br>
<br>
<br>
</ul><p><b>Additional Skills</b></p><br>
<ul><br>
<li>Ability to communicate in English; both verbally and in writing.</li><br>
<br>
<li>Good communication skills.</li><br>
<br>
<li>Excellent customer service skills.</li><br>
<br>
<li>Knowledge of Word, Excel, PowerPoint and Access expected.</li><br>
<br>
<li>Efficient use of MHSC help desk application is required.</li><br>
<br>
<br>
</ul><p>Specific demands not listed: Possible exposure to blood and or body fluids / infectious disease / hazardous waste requiring the use of Personal Protective Equipment. Exposure to odorous chemicals / specimens and Latex products.</p><br>
<p>Pre-employment drug and alcohol screening is required.</p><br>
<p><i>Sheridan Memorial Hospital is an equal opportunity/Affirmative Action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, national origin, disability or protected veteran status. If you would like more information about your EEO rights as an applicant under the law, please </i><i>click here</i><i>.</i></p><br>
<p></p>
Location: Sheridan Memorial Hospital &middot; Information Systems and Informatics<br>
Schedule: PRN, Days, m-f 8am-5pm</div>

IT Intern

Vistage Worldwide

<div><div><b>POSITION SUMMARY</b></div><div>
We&rsquo;re looking for a tech-savvy, customer-focused, and solutions-driven Helpdesk Technician to join our dynamic IT team. In this role, you&rsquo;ll be on the front lines of technical support, helping our staff, contractors, and executive leaders stay connected, productive, and secure across a wide range of devices and platforms. Reporting to the Helpdesk Manager, you&rsquo;ll play a critical role in ensuring smooth day-to-day technology operations, resolving issues efficiently, and delivering white-glove support to our internal users. From deploying laptops and maintaining AV equipment to supporting virtual meetings and solving complex hardware or software problems, you&rsquo;ll be the go-to resource for all things IT.</div><div></div><div><b><br>
THE COMPANY</b></div><div>
Vistage is the world&rsquo;s largest CEO coaching and peer advisory organization for small and midsize business (SMB) leaders. We offer the most effective approach for SMB enterprises to achieve better results and grow faster and for SMB leaders to maximize their impact.</div><div></div><div><br>
The 45,000+ members we serve are CEOs, owners and executives of SMB organizations located across the US and in 40 countries worldwide. These SMB executives spend a day or more with Vistage every month, immersing themselves in our comprehensive platform to become better leaders, make better decisions and achieve better results. Our platform features three core elements: valuable perspectives from a trusted group of peers, professional guidance and meeting facilitation from an accomplished business leader (the Chair), as well as deep insights from subject matter experts.</div><div></div><div><br>
Vistage was founded more than 65 years ago, and we&rsquo;ve grown every year since then by innovating to stay on the cutting edge of business and relentlessly delivering value to our members. Our success is demonstrated by Vistage member companies growing 2.2 times faster than non-Vistage peer companies. Learn more about us at www.vistage.com.</div><div></div><div><b><br>
VISTAGE EMPLOYEE LIFE</b></div><div>
Vistage&rsquo;s success is anchored by a unique culture that reinforces employee commitment to the Vistage mission. It is a spirit of collective success and achievement which is also reflected in our workplace. Here&rsquo;s a sample of the employee experience that helps drive our success:</div><div></div><ul><li><div><b><br>
Welcome to our home.</b> Our US headquarters sits in the heart of San Diego&rsquo;s UTC area. It features an open, modern aesthetic with lots of collaboration spaces and opportunities to interact with co-workers. We stay fueled up with free snacks and a weekly free lunch day, along with free lattes and nitro cold brew coffee on tap! From our San Diego base, we collaborate with colleagues based across the country and around the world.</div></li><li><div><b>
We sweat the details.</b> Our on-site gym is decked out with Peloton bikes and other top-tier fitness equipment to keep your workout challenging and fresh. Our campus also offers access to an additional gym, volleyball courts, and a scenic office park, perfect for getting in those midday steps!</div></li><li><div><b>
We invest in your career. </b>Each employee has an actionable career progression plan developed through individual collaboration with their manager. We focus on promoting from within, and employee progression plans are complemented by all-staff development days held in our state-of-the-art learning center. Employees also have access to tons of individualized development resources and a generous tuition reimbursement program.</div></li><li><div><b>
We invest in you</b>. Our employee benefits program is one of the most generous you&rsquo;ll find. Fully-paid healthcare is provided for employees through Aetna, along with access to company-subsidized dental, vision, and life insurance coverage available to employees at very low rates. Take care of your financial future with eligibility for 401(k) matching funds after your first month as an employee. Use the free individual investment counseling we provide to help you grow the money you&rsquo;ve saved. You&rsquo;ll also start with 16 days of paid time off + 12 paid holidays per year to allow you to relax and recharge; employees receive additional annual paid days off based on tenure.</div></li><li><div><b>
We keep it fun!</b> Whether you&rsquo;re with us in the Padres luxury suite enjoying our summer baseball outing, unwinding during an employee happy hour, or toasting your co-workers at our epic annual holiday party, you&rsquo;ll see that we take having fun as seriously as helping our members succeed! The office vibe is business casual with flexible schedules and the freedom to work from home two days per if you so choose! We value mutual respect and laughter . . . we hate stiff formality. You&rsquo;ll have regular access to Vistage executives&mdash;our CEO even buys everyone doughnuts to fuel his informal employee chats!</div></li></ul><div></div><div><br>
Vistage&rsquo;s culture and sense of mission drive employee loyalty: more than half of our staff has been with the company for five years or longer. Are you ready to start your Vistage journey?</div><div></div><div><b><br>
RESPONSIBILITIES:</b></div><ul><li><div>
Primary responsibility is technical support and customer service. Be present and visible in the helpdesk and available to customers requiring technical assistance.</div></li><li><div>
Provide in-person, e-mail, phone, chat, remote control and walkup support for Vistage staff &amp; contractors.</div></li><li><div>
Build, deploy, update and maintain computers, mobile devices and AV equipment for Vistage staff &amp; contractors.</div></li><li><div>
Provide technical and AV support for Vistage conferences &amp; virtual meetings.</div></li><li><div>
Provide home-office network, hardware &amp; software support for Executive staff.</div></li><li><div>
Perform Daily Operating Procedure systems checks and tests.</div></li><li><div>
Quickly identify and escalate non-helpdesk issues to appropriate departments.</div></li><li><div>
Manage small to medium IT projects &ndash; software deployments &amp; upgrades, laptop &amp; desktop refreshes, user training, etc.</div></li><li><div>
Follow standard Help Desk operating procedures; accurately log all Help Desk contacts using the helpdesk ticketing system.</div></li><li><div>
Maintain reasonable discipline and decorum in the Help Desk area.</div></li></ul><div></div><div><b><br>
QUALIFICATIONS</b></div><ul><li><div>
Must have 3 &ndash; 4 years of technical support experience in an IT Department for a medium-sized business.</div></li><li><div><b>
Software &amp; Operating Systems:</b> Windows10, Windows 11, MAC OSX, Microsoft 365, SalesForce.com, MS Active Directory, ShoreTel Communicator, Zoom video conferencing</div></li><li><div><b>
Hardware: </b>Lenovo ThinkPads (T &amp; X Series), Lenovo ThinkCentre Desktops, Apple Mac Pro, Mac Mini, Macbook Pro.</div></li><li><div><b>
Phones &amp; Mobile Devices:</b> ShoreTel IP Phones, iOS &amp; Android handsets, tablets &amp; software</div></li><li><div><b>
Audio-Visual</b>: Wired/wireless Shure microphones, NEC/Epson projectors, matrix switchers &amp; audio mixers</div></li><li><div>
Must have demonstrated strong performance in prior roles, with increasing levels of responsibility and independence.</div></li><li><div>
Distinctive problem solving and analytical skills.</div></li><li><div>
Excellent customer services skills.</div></li></ul><div></div><div><b><br>
Preferred, but not required Qualifications:</b></div><ul><li><div>
Bachelor&rsquo;s Degree in MIS or equivalent experience in IT Department in medium-sized business.</div></li><li><div>
MCSE, MCSA, A+, N+ technical certifications or equivalent experience preferred.</div></li></ul><div></div><div><b><br>
TOTAL COMPENSATION RANGE</b></div><div>
$27 - $29 Hourly (salary based in San Diego, CA)</div><div></div><div><b><br>
JOB LOCATION</b></div><div>
Hybrid in San Diego; 3 days onsite, 2 days offsite</div></div>

Help Desk Support Representative

Independent Living Systems, llc

<div><p>We are seeking a Helpdesk Technician II to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.</p><p><b>
About the Role:</b></p><p>
The Helpdesk Technician II plays an essential role in ensuring the smooth operation of an organization's IT infrastructure by providing advanced technical support and troubleshooting assistance to end-users. This position involves diagnosing and resolving complex hardware, software, and network issues, often requiring a deeper understanding of IT systems than entry-level roles. The Helpdesk Technician II will act as a key liaison between users and IT departments, facilitating communication and ensuring timely resolution of technical problems. Additionally, the role expected to troubleshoot and resolve hardware and software issues, as well as provide excellent customer service. Ultimately, the Helpdesk Technician II&rsquo;s main goal will be to ensure that all technical issues are resolved in a timely and efficient manner, minimizing downtime and maximizing productivity.</p><p><b>
Minimum Qualifications:</b></p><ul><li>
Associates degree</li><li>
3 years of experience in a helpdesk or technical support role</li><li>
Strong knowledge of Microsoft Windows, imaging and hardware troubleshooting</li><li>
Excellent problem-solving and communication skills</li><li>
Ability to work independently and in a team environment</li><li>
Relevant experience may substitute for the educational requirement on a year-for-year basis</li></ul><p><b>
Preferred Qualifications:</b></p><ul><li>
Bachelor&rsquo;s degree in Computer Science or related field</li><li>
Experience with Active Directory, Multifactor Authentication, and other related technologies</li><li>
Experience with remote desktop support tools</li><li>
ITIL certification, Comp TIA A+ or equivalent</li><li>
Experience in the Health Care Services industry</li></ul><p><b>
Responsibilities:</b></p><ul><li>
Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.</li><li>
Respond to and resolve incoming helpdesk requests via phone, email, or ticketing system in a timely and professional manner.</li><li>
Diagnose, troubleshoot and resolve hardware, software, and network connectivity issues for end-users, including desktops, laptops, printers, and mobile devices.</li><li>
Install and configure software and hardware including setting up physical components (and installing operating systems, drivers, and applications.</li><li>
Document all support activities and resolutions accurately in the helpdesk ticketing system to maintain clear communication and tracking.</li><li>
Collaborate with senior IT staff to escalate unresolved issues.</li><li>
Participate in ongoing training to stay current with healthcare IT systems and best practices.</li><li>
Participate in on-call rotations and respond promptly to critical incidents to minimize business disruption.</li><li>
Perform other duties as assigned.</li></ul></div><p></p>

Helpdesk Technician II

Retail Avenue

<ul><li>Lead Helpdesk operations using complaint management software and preventive maintenance monitoring.</li><li>Monitor complaints, service requests, work orders and escalate urgent issues to relevant departments.</li><li>Prepare dashboards and reports for complaints, preventive maintenance, KPIs and operational performance for higher management.</li><li>Coordinate with fit-out teams, leasing teams, tenants, and operational departments regarding technical and operational matters.</li><li>Coordinate with finance for utility bills, invoices, and related documentation processing.</li><li>Arrange and coordinate technical trainings, audits, inspections, meetings, and site visits for technical teams.</li><li>Provide administrative and coordination support including employee activities, approvals, documentation, and engagement initiatives.</li><li>Maintain effective communication and coordination between management, tenants, technical teams, finance, and other departments.</li><li>Analyze CMMS data and generate performance reports to support operational decision-making and service improvement initiatives.</li><li>Support technical evaluation and coordination for tenant onboarding, fit-out compliance, and facility-related requirements.</li><li>Assist in streamlining Helpdesk workflows, maintenance tracking, and reporting processes to improve operational efficiency.</li></ul><p>Work Location: In person</p>

Engineering Coordinator

Computerway Food Systems

<p><b>Company Overview:</b></p><p>Computerway Food Systems is located in High Point, NC. Incorporated in 1986, Computerway provides food manufacturing companies in the US, Canada and Latin America with overhead sizing, grading and weighing lines as well as fully integrated computerized production and inventory systems for food processing plants.</p><p><b>SUMMARY JOB DESCRIPTION:</b></p><p>The primary responsibility of the HelpDesk is technical support of Computerway systems. The proprietary systems involve production and inventory software controls, using multiple devices on multiple operating systems and platforms. The HelpDesk Technicians have to be familiar with all of the software applications, tools and the custom integration of specialized systems in each customer&rsquo;s operations. Most support communication occurs via phone and email making strong communication skills a definite prerequisite. Technicians must be detail oriented with the ability to communicate well with others both technical (ex. Programmers) and less technical people (ex. customers, managers, or users). The CFS HelpDesk is 24x7, averages over 200 calls per month, and supports over 100 sites.</p><p>During times of low ticket volume, the HelpDesk is also responsible for quality control through testing software updates, fixes, and/or full development releases. Technicians must possess time management skills and be goal oriented in order to meet testing deadlines. <b>This is not a remote position.</b></p><p><b>CORE RESPONSIBILITIES:</b></p><p>- Support customers via phone or email; connecting remotely to systems to identify, assess and/or fix issues.</p><p>- Develop and maintain effective relationships with customers and knowledge of their operations within high standards of customer service and professionalism.</p><p>- Software quality control testing; based on written specifications, configure test scenarios with detailed documentation of tests/results.</p><p>- Coordinate multiple activities and priorities with limited supervision.</p><p>- Assist with setting up and testing new systems and other special projects as needed.</p><p>- Provide quality results in a timely manner with organization and efficiency.</p><p>-Assist with setting up and configuring new systems (servers, PCs, scanners, etc.)</p><p><b>REQUIREMENTS</b> :</p><p>- Bachelor&rsquo;s Degree or equivalent</p><p>- Customer relations experience, 4+ years</p><p>- Proven effective communications, verbal and written; strong attention to detail</p><p>- Ability to present solutions and ideas in user-friendly, business-friendly and technical language</p><p>- Technical experience with databases, Linux, SQL</p><p>- Ability to learn quickly, adapt to steep learning curves and complex applications</p><p>- Highly self-motivated and directed, illustrating initiative, flexibility and enthusiasm</p><p>- Possess strong analytical, troubleshooting and problem solving skills in data related areas</p><p>- Must be able to alternate weekends (on-call rotation), schedule varies as needed &ndash; with limited, occasional travel (for training purposes)</p><p>-During training Technician will be required to work 1st shift. Upon completion, the Tech will transition to permanent shift.</p><p>-Fluency in Spanish &ndash; not required but highly desirable</p><p><b>COMPANY DETAILS:</b></p><p>We offer competitive wages, medical, dental, and 401K plans.</p><p>No phone calls please. See website for additional company information: www.mycfs.com.</p><p>Work Remotely</p><ul><li>Weekend on-call support will be remote.</li></ul><p>Job Type: Full-time</p><p>Pay: $50,000.00 - $55,000.00 per year</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Help desk: 2 years (Required)</li><li>Command Line Troubleshooting: 1 year (Required)</li><li>SQL: 1 year (Required)</li><li>Linux: 1 year (Required)</li></ul><p>Location:</p><ul><li>High Point, NC 27262 (Preferred)</li></ul><p>Shift availability:</p><ul><li>Day Shift (Preferred)</li><li>Night Shift (Required)</li><li>Overnight Shift (Required)</li></ul><p>Work Location: In person</p>

Help Desk Technician

DASi LLC

<div><p>For nearly 30 years, DASI has been in the business of providing comprehensive aircraft inventory support for airlines, MROs, OEMs, and distributors. Headquartered in Miami, Florida, with service centers in London and Singapore, DASI is a truly global partner, serving customers&rsquo; parts and inventory needs in more than 140 countries.</p><p>
DASI is embracing the potential of online sales and their digital marketplace, which has been growing exponentially and has tremendous potential with the right technology team in place to support and take it to the next level.<br>
</p><p><br>
<b>Purpose:
</b></p><p>At DASI, the Helpdesk Manager will be responsible for overseeing the support and maintenance of an organization's computer systems and networks. The Helpdesk Manager will manage and supervise a team of systems support specialists, ensure that IT systems are running smoothly and efficiently, and that customers and employees receive timely and effective technical support.</p><p>
The ideal candidate for a Helpdesk Manager role will have a strong technical background in IT systems, as well as experience managing teams and providing technical support. A bachelor's degree in computer science or a related field is typically required, along with several years of experience in systems support management or technical support. Strong leadership, communication, and problem-solving skills are also essential for success in this role.<br>
</p><p><b>Key accountabilities:
</b></p><ul><li>Manage and supervise a team of systems support specialists, including hiring, training, and scheduling.</li><li>Set and monitor performance goals and metrics for the systems support team.</li><li>Develop and implement systems support policies and procedures.</li><li>Coordinate and schedule maintenance and upgrades for IT systems and networks.</li><li>Ensure that systems support staff have the necessary tools and resources to provide effective support.</li><li>Monitor and respond to customer feedback and complaints.</li><li>Monitor and troubleshoot system performance and make recommendations for improvements.</li><li>Collaborate with other departments and stakeholders to understand and meet their IT support needs.</li><li>Manage the systems support budget and resources to ensure that projects are completed on time and within budget.</li><li>Keep up to date with new technology trends and make recommendations for upgrades and improvements.</li><li>Perform all other duties as assigned.</li></ul><br>
<p><b>Key skills and competences:</b></p><ul><li>Excellent written and verbal English - ability to confidently communicate with the team and stakeholders.</li><li>Excellent organizational and time management skills.</li><li>Excellent relationship building and interpersonal skills.</li><li>Willingness to take ownership of business processes including problems and investigation of issues and see them through to completion.</li><li>Demonstrated ability to apply oneself in demanding situations and prioritize work demands.</li><li>Strong problem analysis skills.</li><li>Experience of managing multiple complex priorities.</li><li>Proven experience working with end users, customers, and IT professionals.</li><li>Possess a flexible, independent, self-starter mentality.</li></ul><p>
</p><p><b>Experience and qualifications:</b></p><div><ul><li><br>
5+ years of overall experience working at DASI or in the Aviation Industry.</li><li>Degree in IT, Computer Science, Computer Engineering, related field, or equivalent experience.</li><li>Solid understanding about DASI&rsquo;s business processes and history.</li><li>Excellent client-facing and interpersonal communication skills</li><li>Solid organizational skills, including attention to detail.</li></ul></div><p>
</p><p>DASI, LLC. and group companies are an Equal Opportunities Employer</p></div>

Helpdesk Manager

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