helpdesk support

Salayel Hospitality

<div>
 
 Job Purpose
 
 
 
 To provide proactive administrative and helpdesk support to the Operations and Property Management teams at
 
 Salayel
 
 , ensuring smooth day-to-day operations, effective communication, accurate documentation, and timely reporting in line with company policies. The role requires
 
 fluency in Arabic and English
 
 to effectively coordinate service requests, communicate with tenants, vendors, and internal stakeholders, and support operational activities.
 
 
 Key Responsibilities
 
 
 Help Desk &amp; Operations Support
 
 
 <ul>
 <li>
 Manage and respond to all incoming helpdesk calls, emails, and service requests in a timely and professional manner.
 </li>
 <li>
 Log, track, and monitor service requests through the helpdesk system to ensure timely resolution.
 </li>
 <li>
 Coordinate with internal teams and service providers to ensure completion of maintenance and operational requests.
 </li>
 <li>
 Escalate unresolved issues, complaints, and operational concerns to management when required.
 </li>
 <li>
 Provide prompt administrative support and respond to tenant and employee queries in Arabic and English.
 </li>
 <li>
 Maintain clear communication with stakeholders regarding request status and service updates.
 
 
 </li>
 </ul>
 Administration &amp; Office Management
 
 
 <ul>
 <li>
 Provide administrative support to Operations Managers, Property Managers, and Assistant Property Managers.
 </li>
 <li>
 Maintain accurate records, databases, and filing systems (electronic and physical).
 </li>
 <li>
 Manage schedules and diaries to ensure efficient coordination of operational activities.
 </li>
 <li>
 Monitor office supplies, manage inventory, and coordinate replenishment when required.
 </li>
 <li>
 Support day-to-day office coordination and assist in resolving operational issues.
 
 
 </li>
 </ul>
 Documentation &amp; Reporting
 
 
 <ul>
 <li>
 Maintain, update, and control SOPs, operational manuals, and shared drive documentation.
 </li>
 <li>
 Ensure operational and property documentation at Salayel is accurate, updated, and properly stored.
 </li>
 <li>
 Prepare daily, weekly, monthly, and ad hoc operational reports as required.
 </li>
 <li>
 Maintain transmittal logs, attendance records, leave records, and operational documentation.
 </li>
 <li>
 Support document control and record management processes.
 
 
 </li>
 </ul>
 Coordination
 
 
 <ul>
 <li>
 Liaise with internal departments including HR, Finance, Procurement, IT, and external service providers.
 </li>
 <li>
 Coordinate and support administrative staff such as drivers, cleaners, and office assistants when required.
 </li>
 <li>
 Facilitate communication between tenants, service providers, and management, particularly where Arabic language support is required.
 </li>
 <li>
 Perform additional duties as assigned by management.
 
 
 </li>
 </ul>
 Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Timely logging and closure of helpdesk requests.
 </li>
 <li>
 Accurate tracking and reporting of service requests.
 </li>
 <li>
 Timely submission of monthly inventory and operational reports.
 </li>
 <li>
 Up-to-date SOPs and operational documentation.
 </li>
 <li>
 Effective coordination and resolution of operational issues.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 Education
 
 
 Diploma in any discipline (Administration or Business Administration preferred).
 
 
 Office Management certification is an advantage.
 
 
 
 Experience
 
 
 
 Minimum
 
 3 years of experience
 
 in helpdesk coordination, administration, or operations support.
 
 
 Experience in
 
 property management, facilities management, or service coordination
 
 is preferred.
 
 
 Skills &amp; Knowledge
 
 
 <ul>
 <li>
 Fluency in Arabic and English (spoken and written) &ndash; mandatory.
 </li>
 <li>
 Strong knowledge of helpdesk coordination and administrative processes.
 </li>
 <li>
 Familiarity with ERP systems, CAFM systems, or helpdesk platforms.
 </li>
 <li>
 Advanced MS Office skills.
 </li>
 <li>
 Excellent communication, organization, and multitasking abilities.
 </li>
 <li>
 High attention to detail and strong customer service orientation.
 
 
 </li>
 </ul>
 Job Challenges
 
 
 <ul>
 <li>
 Managing high volumes of service requests and urgent operational issues.
 </li>
 <li>
 Coordinating between multiple departments and service providers.
 </li>
 <li>
 Maintaining service quality and response times in a fast-paced operational environment.
 </li>
 </ul>
</div>

Help Desk Coordinator (Arabic Speaker)

Washington Penn

<div>
 This IT Internship will focus on Network and HelpDesk support in our Washington, PA location.
 
 
 The ideal candidate has completed as least two years of an IT curriculum in an accredited four-year program, and has some basic networking knowledge and experience.
 
 
 Some specific opportunities that this person will work on include:
 
 
 <ul>
 <li>
 Help the network team with switch and palo replacements at specified sites.
 </li>
 <li>
 Help the helpdesk team with machine refreshes
 </li>
 <li>
 Perform basic troubleshooting and incident process for both groups to gain additional knowledge
 </li>
 </ul>
</div>

IT Intern (Network)

American Expediting

<div>TITLE: Helpdesk Coordinator
ABOUT THE COMPANY: American Expediting provides on-demand transportation services for healthcare and mission-critical industries. Our people are smart, creative problem-solvers dedicated to crafting custom transportation solutions. Our reputation for excellence is hard-earned, with on-time delivery performance for on-demand and scheduled, time-critical shipments. Our focus on continuous innovation means we're always ready to meet the ever-evolving needs of our customers.
POSITION SUMMARY: The Helpdesk Coordinator provides frontline IT support while coordinating system access, equipment management, and helpdesk operations across the organization. This entry-level (L1) role is ideal for someone early in their IT career who enjoys solving problems, supporting users, and learning enterprise systems in a fast-paced operational environment.
This position plays a critical role in maintaining business continuity by prioritizing incoming support requests based on operational disruption and organizational impact. The Helpdesk Coordinator ensures timely ticket resolution, accurate system access management for employees, and effective coordination of IT equipment and services across the company.
REPORTS TO: Chief Information Officer
RESPONSIBILITIES:
Helpdesk Support &amp; Ticket Management
<ul><li>Provide Level 1 remote technical support for Windows systems, business applications, and basic connectivity issues</li>
<li>Manage helpdesk tickets from intake through resolution using ticketing platforms</li>
<li>Prioritize incoming tickets based on level of operational disruption, business impact, and request volume</li>
<li>Document troubleshooting steps, resolutions, and user communications clearly within the ticketing system</li>
<li>Escalate complex or recurring issues to appropriate technical resources</li>
<li>Maintain consistent communication with users regarding ticket status and resolution timelines</li>
</ul>
User Access Management (Onboarding &amp; Offboarding)
<ul><li>Coordinate new hire system setup, including account provisioning and access configuration</li>
<li>Manage employee onboarding and termination workflows to ensure secure and timely access changes</li>
<li>Provision and deactivate accounts across business platforms including Microsoft 365, internal operational systems, and third-party applications</li>
<li>Support password resets, multi-factor authentication (MFA), and user permission updates</li>
<li>Partner with HR and leadership teams to ensure accurate and compliant access management processes</li>
</ul>
Equipment &amp; Asset Management
<ul><li>Coordinate IT equipment setup, deployment, and recovery for new hires and terminated employees</li>
<li>Maintain inventory tracking for laptops, peripherals, and related technology assets</li>
<li>Prepare devices with required software, configurations, and security settings</li>
<li>Coordinate shipping, returns, and replacement equipment logistics for remote employees</li>
<li>Maintain accurate asset records and lifecycle documentation</li>
</ul>
Systems &amp; Application Support
<ul><li>Provide user support across internal and operational platforms including:
<ul><li>Freshdesk</li>
<li>Dispatch Science</li>
<li>Extensive WMS</li>
<li>Microsoft Dynamics</li>
<li>Microsoft Outlook</li>
<li>Microsoft Teams</li>
<li>Microsoft 365 applications</li>
</ul></li><li>Assist users with navigation, access issues, and basic functionality questions</li>
<li>Support system adoption and promote standardized usage practices</li>
</ul>
IT Operations &amp; Automation Support
<ul><li>Assist with IT operational tasks and technology rollouts</li>
<li>Support workflow automation initiatives using tools such as Power Automate</li>
<li>Assist with reporting and dashboard updates within Power BI</li>
<li>Coordinate system updates, upgrades, and maintenance activities</li>
<li>Support vendor coordination and service requests as needed</li>
</ul>
Process Improvement &amp; Documentation
<ul><li>Maintain and update helpdesk knowledge base articles and internal documentation</li>
<li>Identify recurring issues and recommend process or technology improvements</li>
<li>Support development of standardized IT procedures and workflows</li>
<li>Contribute to continuous improvement of helpdesk efficiency and service delivery</li>
</ul>
MINIMUM QUALIFICATIONS:
<ul><li>1&ndash;2 years of experience in IT support, helpdesk, or related technical role</li>
<li>Basic knowledge of Windows operating systems and Microsoft 365 applications</li>
<li>Experience working with or exposure to ticketing systems</li>
<li>Strong organizational and time-management skills</li>
<li>Excellent communication and customer service abilities in a remote support environment</li>
<li>Ability to manage multiple priorities and follow tasks through to completion</li>
<li>Demonstrated willingness to learn new technologies and grow within IT support</li>
</ul>
Preferred Qualifications
<ul><li>Experience using Freshdesk or similar helpdesk platforms</li>
<li>Exposure to Dispatch Science, Extensive, Microsoft Dynamics, or comparable operational systems</li>
<li>Familiarity with Power Automate or workflow automation tools</li>
<li>Exposure to Power BI reporting or data visualization tools</li>
<li>Experience supporting remote or distributed workforces</li>
</ul>
KNOWLEDGE, SKILLS &amp; ABILITIES:
<ul><li>Strong problem-solving mindset with attention to detail</li>
<li>Ability to prioritize work based on business impact and urgency</li>
<li>Organized and process-oriented approach to task management</li>
<li>Strong documentation and follow-through habits</li>
<li>Collaborative mindset with cross-functional teams</li>
<li>Ability to communicate technical concepts clearly to non-technical users</li>
</ul>
American Expediting is an equal opportunity employer. In accordance with applicable law, American Expediting prohibits discrimination based on any legally recognized basis, including but not limited to race, color, religion, creed, gender, sex, gender identity, sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other basis protected by federal, state or local laws. American Expediting&rsquo;s commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, vendors, and customers.
<div>This role could be based in the US or in Ottawa, Ontario. The compensations range is $40,000 CAD - $42,000 CAD (depending on experience). This is a current vacancy. No Canadian experience required. Automated tools may be used for notetaking, but not in application screening. Candidates must be legally eligible to work in Canada.</div></div>

Help Desk Coordinator

<div><ul><li>Factors that may be used to determine your actual salary include your job specific skills, education, training, job location, number of years of experience related to this role and comparison to other employees already in this role.</li></ul><div></div> 
DSG is seeking an IT Helpdesk/Bench Technician to join our team in either Plymouth, MN or Fargo, ND. In this full time, hourly position, work typically ranges between 7am and 6pm CST, Monday through Friday, but may vary on occasion, according to business needs. As an IT Helpdesk/Bench Technician, you will be responsible for providing front-line technical support to DSG associates. This role addresses helpdesk tickets, performs workstation imaging, and assists with hardware maintenance under direct supervision. Position ensures effective and efficient service and response to internal stakeholders.
DSG is a people-centric, customer-obsessed, and growth-focused wholesale distributor. With over 130,000 (and growing!) products, not only are we one of the most diversified suppliers in the upper Midwest, we also have expertise in electrical, HVAC, plumbing, waterworks, utility, communications, and more! We have fun, we are friendly, and we embody a culture that genuinely cares for people far beyond their job title. Our purpose is to serve fellow employee owners, our partners, and communities toward building a better America, one job at a time. We are proud to be 100% employee owned, with an Employee Stock Ownership Plan (ESOP) that gives our employee owners a unique opportunity to build their personal wealth in addition to a traditional retirement plan.<div>
A Typical Day in the Life of an IT Helpdesk/Bench Technician at DSG:</div> 
<div></div><ul><li>
Respond to helpdesk tickets, calls, and messages promptly</li><li>
Resolve Tier 1 helpdesk issues or escalate appropriately</li><li>
Log service tickets, time, and expenses with accuracy</li><li>
Image and prepare workstations for new hires and replacements that ensures an effective onboarding experience for new employees</li><li>
Perform basic hardware installs (e.g., memory, hard drives, peripherals)</li><li>
Maintain bench area and assist in organizing server/storage areas</li><li>
Assist with basic inventory control and documentation</li><li>
Participate in recycling and disposal of obsolete equipment</li><li>
Report low inventory of standard components</li><li>
Follow RMA procedures for returns</li><li>
Support logistics for moves, acquisitions, or site support as needed</li><li>
Other duties as assigned</li></ul><div></div><div> 
A Successful IT Helpdesk/Bench Technician Typically Has:</div> 
<div></div><ul><li>
A two-year degree with competency in computer hardware and software is preferred</li><li>
Previous technical classes or progress in a degree in an Information Technology related field is preferred</li><li>
A basic knowledge of computer hardware/software and Windows operating systems</li><li>
Previous helpdesk or imaging experience is preferred</li><li>
Ability to work in a fast-paced environment, and flexibility to work on several different tasks throughout the day is required</li><li>
Strong communication and problem-solving skills</li><li>
Ability to lift and move hardware as needed</li><li>
Willingness to travel occasionally</li></ul><div> 
</div><div>At DSG, We Offer Benefits Built for You:</div><ul><li>
We are proudly 100% employee owned, which means your hard work and decisions directly benefit not only the success of the organization, but also your individual Employee Stock Ownership Plan (ESOP).</li><li>
We are highly committed to your training and development, offering personal and professional development opportunities and unlimited growth potential.</li><li>
We offer competitive compensation packages based on your experience and potential.</li><li>
You will receive generous Paid Time Off (PTO) and Extended Medical Leave (EML) allowances.</li><li>
Our comprehensive benefits package, including medical, dental, and vision, also offers a multitude of other perks such as life insurance, short- and long-term disability, and a Health Savings Account (HSA) with employer contribution, among many others.</li><li>
We know the importance of family, and offer various family planning and childcare savings opportunities, including paid parental leave, adoption assistance, infertility assistance, and a Dependent Care Flexible Spending Account (DCFSA).
</li><li>Build your financial future through multiple retirement savings opportunities, including a 401(k) with employer match and ESOP.</li><li>
You will receive a discount on all DSG-supplied products.</li><li>
We believe in giving back to our communities and hope that you will too, which is why we offer paid volunteer hours in addition to PTO.</li></ul></div>

IT Helpdesk/Bench Technician

<div>
 
 Job Purpose
 
 
 
 To provide proactive administrative and helpdesk support to the Operations and Property Management teams, ensuring smooth day-to-day operations, effective communication, accurate documentation, and timely reporting in line with company policies.
 
 
 Key Responsibilities
 
 
 Help Desk &amp; Operations Support
 
 
 <ul>
 <li>
 Manage and respond to all incoming helpdesk calls and service requests in a timely manner.
 </li>
 <li>
 Support end users and service providers, coordinating actions and follow-ups.
 </li>
 <li>
 Escalate issues, complaints, and operational concerns to management when required.
 </li>
 <li>
 Provide prompt administrative support and respond to employee queries.
 
 
 </li>
 </ul>
 Administration &amp; Office Management
 
 
 <ul>
 <li>
 Provide administrative support to Operations Managers, Property Managers, and Assistant Property Managers.
 </li>
 <li>
 Maintain accurate records, databases, and filing systems (electronic and physical).
 </li>
 <li>
 Manage schedules and diaries to ensure efficient coordination of activities.
 </li>
 <li>
 Monitor office supplies, manage inventory, and coordinate replenishment.
 </li>
 <li>
 Coordinate office maintenance and resolve day-to-day office issues.
 
 
 </li>
 </ul>
 Documentation &amp; Reporting
 
 
 <ul>
 <li>
 Maintain, update, and control SOPs, operational manuals, and shared drive documentation.
 </li>
 <li>
 Ensure property manuals are updated and consistent across all sites.
 </li>
 <li>
 Prepare daily, weekly, monthly, and ad hoc operational reports as required.
 </li>
 <li>
 Maintain transmittal logs, attendance records, leave records, and operational files.
 </li>
 <li>
 Support document control activities as assigned.
 
 
 </li>
 </ul>
 Coordination
 
 
 <ul>
 <li>
 Liaise with internal departments including HR, Finance, Procurement, IT, and service partners.
 </li>
 <li>
 Coordinate and support administrative staff such as drivers, cleaners, and office assistants.
 </li>
 <li>
 Perform additional duties as assigned by management.
 
 
 </li>
 </ul>
 Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Timely submission of monthly inventory reports.
 </li>
 <li>
 Regular updates of SOPs and operational manuals.
 </li>
 <li>
 Accurate and timely operational and security reporting.
 </li>
 <li>
 Daily maintenance of incoming and outgoing document logs.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 Education
 
 
 <ul>
 <li>
 Diploma in any discipline (Administration preferred).
 </li>
 <li>
 Office Management certification is an advantage.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 3 years&rsquo; experience in administration or helpdesk/office coordination.
 
 
 </li>
 </ul>
 Skills &amp; Knowledge
 
 
 <ul>
 <li>
 Strong knowledge of office administration and documentation control.
 </li>
 <li>
 Familiarity with ERP or back-office systems.
 </li>
 <li>
 Advanced MS Office skills.
 </li>
 <li>
 Excellent communication, organization, and attention to detail.
 
 
 </li>
 </ul>
 Job Challenges
 
 
 <ul>
 <li>
 Managing urgent and short-notice requests.
 </li>
 <li>
 Flexibility in working hours and duties based on operational needs.
 </li>
 </ul>
</div>

Carthage System and Professional Swine Management

<div>Position Overview
The Summer IT Intern supports the IT department in maintaining systems, troubleshooting technical issues, and assisting with daily IT operations. This role provides hands-on experience in a real-world IT environment while contributing to ongoing projects and support tasks.
Key Responsibilities<ul><li>
Provide Tier 1 helpdesk support for hardware, software, and network issues</li><li>
Assist with device setup and deployment (PCs, laptops, mobile devices, printers)</li><li>
Perform basic troubleshooting for Windows, Microsoft 365, and common business applications</li><li>
Support user account management (password resets, access provisioning)</li><li>
Document incidents, solutions, and procedures in the IT ticketing system</li><li>
Assist with network monitoring and system checks</li><li>
Help maintain inventory of IT equipment and assets</li><li>
Participate in IT projects such as upgrades, migrations, disposing of equipment or system rollouts</li><li>
Follow company security policies and best practices</li></ul>
Required Qualifications<ul><li>
Currently pursuing a degree in Information Technology, Computer Science, or related field</li><li>
Basic understanding of:<ul><li>
Windows OS</li><li>
Networking fundamentals (IP, DNS, DHCP)</li><li>
Microsoft 365 / Office applications</li></ul></li><li>
Strong problem-solving and communication skills</li><li>
Ability to work independently and as part of a team</li></ul>
Preferred Qualifications<ul><li>
Experience with:<ul><li>
Active Directory / Entra ID</li><li>
Helpdesk or ticketing systems</li><li>
PowerShell or basic scripting</li></ul></li><li>
Familiarity with:<ul><li>
Hardware troubleshooting</li><li>
Printers and peripheral devices</li></ul></li></ul>
Learning Opportunities<ul><li>
Exposure to real-world IT operations and infrastructure</li><li>
Hands-on experience with enterprise tools and systems</li><li>
Mentorship from experienced IT professionals</li><li>
Participation in live projects and deployments</li></ul></div>

IT Summer Intern

Almo Corporation

<div>
 
 Position Summary
 
 
 
 Serve as first line helpdesk and network support on computer software applications and platforms and computer/phone hardware. Perform service restoration, troubleshoot problems and work to resolve daily operations issues in a complex, distributed computing environment. Responsible for all onsite components standard within a Windows PC environment (networking, imaging, application management). This is a senior level position and will be required to handle complex issues with minimal oversight.
 
 
 
 What You Will Do In This Role
 
 
 
 <ul>
 <li>
 Provide friendly and helpful customer service as a Tier 1 and Tier 2 level of helpdesk support to internal users requiring telephone support, remote support, or onsite support for corporate applications, IT hardware, end-user printing, connectivity, and other general helpdesk functions.
 </li>
 <li>
 Perform troubleshooting through diagnostic techniques and pertinent questions
 </li>
 <li>
 Identify, analyze, troubleshoot, and resolve problems with the aim of eliminating recurrences and reducing calls to the helpdesk
 </li>
 <li>
 Direct unresolved issues to the next level of support personnel
 </li>
 <li>
 Using the Ticketing System, log details of work performed, time, and resolution steps, immediately after each intervention
 </li>
 <li>
 Follow up with users to ensure full resolution of issues
 </li>
 <li>
 Deploy, install and manage computers and other devices in accordance with corporate standards
 </li>
 <li>
 Play a strategic role in the on-boarding program, ensure that users are up and running as soon as they join the team.
 </li>
 <li>
 Assist with monitoring and maintaining inventory of all hardware and software in use by the company
 </li>
 <li>
 Other related duties as required
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Previous experience as an IT Help Desk Technician or Field Technician
 </li>
 <li>
 A strong working knowledge of computer systems, hardware and software
 </li>
 <li>
 Basic understanding of networking principals
 </li>
 <li>
 Ability to diagnose and resolve technical issues
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Professional demeanor at all times
 </li>
 <li>
 Demonstrated organizational ability and follow-through
 </li>
 <li>
 Ability to work within a team setting while demonstrating self-sufficiency and independence
 </li>
 <li>
 Ability to work in a fast paced, dynamic environment
 </li>
 <li>
 Interest in learning new technologies and keeping current with those used in the environment supported
 
 
 </li>
 </ul>
 
 Great If You Have
 
 
 
 <ul>
 <li>
 Experience with Active Directory and Office 365
 </li>
 <li>
 Related certifications (ie. CompTIA A+, Microsoft)
 </li>
 <li>
 Related Post-Secondary Education or College degree
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What we look for in a candidate:
 
 
 
 <ul>
 <li>
 Associates Degree or higher; IT related is preferred OR equipment experience
 </li>
 <li>
 5+ years of experience
 </li>
 <li>
 Proficiency or knowledge of Microsoft Office Suite
 </li>
 <li>
 Sharp problem-solving skills utilizing cognitive thinking and intuition for diverse client base
 </li>
 <li>
 Ability to work well under pressure, prioritize, and meet established goals in a timely manner
 </li>
 <li>
 Strong written and verbal communication, time management, and record keeping skills
 </li>
 <li>
 Customer service orientation
 
 
 </li>
 </ul>
 Almo is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
</div>

Help Desk Support

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10000 helpdesk support jobs Near Me

Help Desk Coordinator (Arabic Speaker)

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