helpdesk support

Salayel Hospitality

<div>
 
 Job Purpose
 
 
 
 To provide proactive administrative and helpdesk support to the Operations and Property Management teams at
 
 Salayel
 
 , ensuring smooth day-to-day operations, effective communication, accurate documentation, and timely reporting in line with company policies. The role requires
 
 fluency in Arabic and English
 
 to effectively coordinate service requests, communicate with tenants, vendors, and internal stakeholders, and support operational activities.
 
 
 Key Responsibilities
 
 
 Help Desk &amp; Operations Support
 
 
 <ul>
 <li>
 Manage and respond to all incoming helpdesk calls, emails, and service requests in a timely and professional manner.
 </li>
 <li>
 Log, track, and monitor service requests through the helpdesk system to ensure timely resolution.
 </li>
 <li>
 Coordinate with internal teams and service providers to ensure completion of maintenance and operational requests.
 </li>
 <li>
 Escalate unresolved issues, complaints, and operational concerns to management when required.
 </li>
 <li>
 Provide prompt administrative support and respond to tenant and employee queries in Arabic and English.
 </li>
 <li>
 Maintain clear communication with stakeholders regarding request status and service updates.
 
 
 </li>
 </ul>
 Administration &amp; Office Management
 
 
 <ul>
 <li>
 Provide administrative support to Operations Managers, Property Managers, and Assistant Property Managers.
 </li>
 <li>
 Maintain accurate records, databases, and filing systems (electronic and physical).
 </li>
 <li>
 Manage schedules and diaries to ensure efficient coordination of operational activities.
 </li>
 <li>
 Monitor office supplies, manage inventory, and coordinate replenishment when required.
 </li>
 <li>
 Support day-to-day office coordination and assist in resolving operational issues.
 
 
 </li>
 </ul>
 Documentation &amp; Reporting
 
 
 <ul>
 <li>
 Maintain, update, and control SOPs, operational manuals, and shared drive documentation.
 </li>
 <li>
 Ensure operational and property documentation at Salayel is accurate, updated, and properly stored.
 </li>
 <li>
 Prepare daily, weekly, monthly, and ad hoc operational reports as required.
 </li>
 <li>
 Maintain transmittal logs, attendance records, leave records, and operational documentation.
 </li>
 <li>
 Support document control and record management processes.
 
 
 </li>
 </ul>
 Coordination
 
 
 <ul>
 <li>
 Liaise with internal departments including HR, Finance, Procurement, IT, and external service providers.
 </li>
 <li>
 Coordinate and support administrative staff such as drivers, cleaners, and office assistants when required.
 </li>
 <li>
 Facilitate communication between tenants, service providers, and management, particularly where Arabic language support is required.
 </li>
 <li>
 Perform additional duties as assigned by management.
 
 
 </li>
 </ul>
 Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Timely logging and closure of helpdesk requests.
 </li>
 <li>
 Accurate tracking and reporting of service requests.
 </li>
 <li>
 Timely submission of monthly inventory and operational reports.
 </li>
 <li>
 Up-to-date SOPs and operational documentation.
 </li>
 <li>
 Effective coordination and resolution of operational issues.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 Education
 
 
 Diploma in any discipline (Administration or Business Administration preferred).
 
 
 Office Management certification is an advantage.
 
 
 
 Experience
 
 
 
 Minimum
 
 3 years of experience
 
 in helpdesk coordination, administration, or operations support.
 
 
 Experience in
 
 property management, facilities management, or service coordination
 
 is preferred.
 
 
 Skills &amp; Knowledge
 
 
 <ul>
 <li>
 Fluency in Arabic and English (spoken and written) &ndash; mandatory.
 </li>
 <li>
 Strong knowledge of helpdesk coordination and administrative processes.
 </li>
 <li>
 Familiarity with ERP systems, CAFM systems, or helpdesk platforms.
 </li>
 <li>
 Advanced MS Office skills.
 </li>
 <li>
 Excellent communication, organization, and multitasking abilities.
 </li>
 <li>
 High attention to detail and strong customer service orientation.
 
 
 </li>
 </ul>
 Job Challenges
 
 
 <ul>
 <li>
 Managing high volumes of service requests and urgent operational issues.
 </li>
 <li>
 Coordinating between multiple departments and service providers.
 </li>
 <li>
 Maintaining service quality and response times in a fast-paced operational environment.
 </li>
 </ul>
</div>

Help Desk Coordinator (Arabic Speaker)

Medasource

<div>
 
 
 About the Role:
 
 
 
 Our client is seeking
 
 Helpdesk Technicians
 
 to join their team. This is a great opportunity for individuals with a solid customer service background who enjoy troubleshooting and supporting users from diverse backgrounds. Healthcare experience is a strong plus, but not mandatory.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide Tier 1 helpdesk support to end users
 </li>
 <li>
 Troubleshoot and resolve technical issues efficiently
 </li>
 <li>
 Assist users with varying levels of technical knowledge and backgrounds
 </li>
 <li>
 Manage multiple tasks and prioritize effectively in a fast-paced environment
 </li>
 <li>
 Deliver exceptional customer service to ensure user satisfaction
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Previous Helpdesk experience, preferably Tier 1 support
 </li>
 <li>
 Excellent customer service and communication skills
 </li>
 <li>
 Strong troubleshooting and problem-solving abilities
 </li>
 <li>
 Ability to multitask and work independently
 </li>
 <li>
 Experience in the healthcare industry is a major plus
 </li>
 </ul>
 
 
</div>

Help Desk Analyst

Z Networks

<div>2 Weeks PTO 
4 Paid Holidays Per Year 
 
$60-$80k to start DOE
Z Networks is an IT consulting company that also offers MSP services. 
 
Job Description:
Technician will work out of our Marysville location providing over the phone or remote helpdesk services, and when needed will be dispatched to client&acirc;&euro;&trade;s location for in person on premise helpdesk services or project implementation.
<ul><li>Will be responsible for hardware, software, and network troubleshooting.</li>
<li>Will correspond and provide collaborative support to other team members.</li>
<li>Will be responsible for updating documentation and processes.</li>
<li>Will be responsible for briefing IT Coordinator and executives.</li>
</ul>
Ideal Candidate must have:
<ul><li>Professional work ethic.</li>
<li>Great customer service.</li>
<li>Excellent communication skills.</li>
<li>Experience with Windows Server.</li>
<li>Experience with Azure and AWS.</li>
<li>Experience with Mac OS.</li>
</ul>
Background Check Required
Job Type: Full-time</div>

IT Technician

<div>
 
 Job Purpose
 
 
 
 To provide proactive administrative and helpdesk support to the Operations and Property Management teams, ensuring smooth day-to-day operations, effective communication, accurate documentation, and timely reporting in line with company policies.
 
 
 Key Responsibilities
 
 
 Help Desk &amp; Operations Support
 
 
 <ul>
 <li>
 Manage and respond to all incoming helpdesk calls and service requests in a timely manner.
 </li>
 <li>
 Support end users and service providers, coordinating actions and follow-ups.
 </li>
 <li>
 Escalate issues, complaints, and operational concerns to management when required.
 </li>
 <li>
 Provide prompt administrative support and respond to employee queries.
 
 
 </li>
 </ul>
 Administration &amp; Office Management
 
 
 <ul>
 <li>
 Provide administrative support to Operations Managers, Property Managers, and Assistant Property Managers.
 </li>
 <li>
 Maintain accurate records, databases, and filing systems (electronic and physical).
 </li>
 <li>
 Manage schedules and diaries to ensure efficient coordination of activities.
 </li>
 <li>
 Monitor office supplies, manage inventory, and coordinate replenishment.
 </li>
 <li>
 Coordinate office maintenance and resolve day-to-day office issues.
 
 
 </li>
 </ul>
 Documentation &amp; Reporting
 
 
 <ul>
 <li>
 Maintain, update, and control SOPs, operational manuals, and shared drive documentation.
 </li>
 <li>
 Ensure property manuals are updated and consistent across all sites.
 </li>
 <li>
 Prepare daily, weekly, monthly, and ad hoc operational reports as required.
 </li>
 <li>
 Maintain transmittal logs, attendance records, leave records, and operational files.
 </li>
 <li>
 Support document control activities as assigned.
 
 
 </li>
 </ul>
 Coordination
 
 
 <ul>
 <li>
 Liaise with internal departments including HR, Finance, Procurement, IT, and service partners.
 </li>
 <li>
 Coordinate and support administrative staff such as drivers, cleaners, and office assistants.
 </li>
 <li>
 Perform additional duties as assigned by management.
 
 
 </li>
 </ul>
 Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Timely submission of monthly inventory reports.
 </li>
 <li>
 Regular updates of SOPs and operational manuals.
 </li>
 <li>
 Accurate and timely operational and security reporting.
 </li>
 <li>
 Daily maintenance of incoming and outgoing document logs.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 Education
 
 
 <ul>
 <li>
 Diploma in any discipline (Administration preferred).
 </li>
 <li>
 Office Management certification is an advantage.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 3 years&rsquo; experience in administration or helpdesk/office coordination.
 
 
 </li>
 </ul>
 Skills &amp; Knowledge
 
 
 <ul>
 <li>
 Strong knowledge of office administration and documentation control.
 </li>
 <li>
 Familiarity with ERP or back-office systems.
 </li>
 <li>
 Advanced MS Office skills.
 </li>
 <li>
 Excellent communication, organization, and attention to detail.
 
 
 </li>
 </ul>
 Job Challenges
 
 
 <ul>
 <li>
 Managing urgent and short-notice requests.
 </li>
 <li>
 Flexibility in working hours and duties based on operational needs.
 </li>
 </ul>
</div>

Help Desk Coordinator

Buck Institute

<div><h2 class="jobSectionHeader">About the Buck Institute 
At the Buck Institute, our work has the potential to transform healthcare by addressing aging, the leading risk factor for many serious diseases. We bring together talented and mission-driven scientists across disciplines to better understand the mechanisms of aging and develop approaches that help people live better, longer lives. Globally recognized as a pioneer in the field of aging research, the Buck is committed to advancing discoveries that may impact conditions such as Alzheimer&rsquo;s, Parkinson&rsquo;s, cancer, macular degeneration, heart disease, and diabetes. 
 
Position Summary 
The Buck Institute is seeking a talented and motivated Helpdesk Technician to join our Information Technology team. This role provides technical assistance and responsive, customer-focused support to the Institute&rsquo;s scientists and staff across a variety of computer systems, devices, software platforms, and meeting technologies. The ideal candidate will bring a strong foundation in macOS, Windows, and user devices, along with excellent communication skills, sound judgment, and a positive, can-do approach to service. 
 
This position reports to the Help Desk Manager and works closely with other IT team members to resolve helpdesk tickets and support departmental projects. 
 
This is a 100% in-person position based in Novato, California. Candidates must be authorized to work in the United States. Occasionally, weekend and/or after-hours support is required. 
 
Key Responsibilities 
Technical Support</h2><ul><li><h2 class="jobSectionHeader">
Hardware Setup &amp; Troubleshooting: Set up, deploy, and maintain laptops, desktops, monitors, mice, keyboards, slide advancers, printers, and other peripherals.</h2></li><li><h2 class="jobSectionHeader">
Audio/Visual Support: Provide audio/visual support for meetings, including Zoom Rooms, Zoom meetings, Microsoft Teams meetings, and related equipment.</h2></li><li><h2 class="jobSectionHeader">
Operating Systems &amp; Software:</h2><ul><li><h2 class="jobSectionHeader">
Troubleshoot technical issues on Windows and macOS systems.Support common software packages such as Adobe Creative Cloud and Microsoft Office.</h2></li><li><h2 class="jobSectionHeader">
Provide basic support for specialized software (e.g., finance or scientific).</h2></li></ul></li></ul><h2 class="jobSectionHeader">
Administrative &amp; Operational Support</h2><ul><li><h2 class="jobSectionHeader">
Procurement &amp; Quoting: Source hardware, obtain vendor quotes, and assist with discontinuations or specialized hardware requests.</h2></li><li><h2 class="jobSectionHeader">
Ticketing Systems: Use helpdesk ticketing software to manage, track, and resolve service requests.</h2></li><li><h2 class="jobSectionHeader">
Resource Coordination: Coordinate digital resources such as shared folders, slide decks, software keys, and related documentation.</h2></li></ul><h2 class="jobSectionHeader">
Customer Service and Communication</h2><ul><li><h2 class="jobSectionHeader">
Clear &amp; Polite Communication: Craft professional and helpful emails to stakeholders, from administrative and scientific staff to executive leadership.</h2></li><li><h2 class="jobSectionHeader">
In-Person Support: Deliver &quot;desk-side&quot; support and office visits for urgent technical issues and answer technical questions over the phone.</h2></li><li><h2 class="jobSectionHeader">
Reliability &amp; Professionalism: Be present on-site during high-priority events to ensure technical success.</h2></li><li><h2 class="jobSectionHeader">
Mentorship:</h2><ul><li><h2 class="jobSectionHeader">
Teach users basic computer skills &amp; explain technical information in a friendly, approachable manner.</h2></li><li><h2 class="jobSectionHeader">
Create documentation for both technical and non-technical audiences.</h2></li></ul></li></ul><h2 class="jobSectionHeader">
Required Qualifications</h2><ul><li><h2 class="jobSectionHeader">
BSc/BA/BS in IT, Computer Science, another technical field, or relevant experience.</h2></li><li><h2 class="jobSectionHeader">
1+ year of helpdesk experience, or relevant service-oriented experience.</h2></li><li><h2 class="jobSectionHeader">
Ability to diagnose and resolve basic technical issues.</h2></li><li><h2 class="jobSectionHeader">
Ability to interview users about technical problems, identify key information, research solutions, and apply appropriate fixes.</h2></li><li><h2 class="jobSectionHeader">
Excellent oral and written communication skills in English.</h2></li></ul><h2 class="jobSectionHeader">
Preferred Qualifications</h2><ul><li><h2 class="jobSectionHeader">
Experience with Active Directory</h2></li><li><h2 class="jobSectionHeader">
Experience with Microsoft 365</h2></li><li><h2 class="jobSectionHeader">
Experience with Google Workspace</h2></li><li><h2 class="jobSectionHeader">
CompTIA A+ certified or other IT certification</h2></li></ul><h2 class="jobSectionHeader">
Compensation &amp; Benefits</h2><ul><li><h2 class="jobSectionHeader">
Salary range $54,000 - $74,000, commensurate with experience and skills</h2></li><li><h2 class="jobSectionHeader">
Comprehensive benefits including medical/dental/vision, PTO and paid parental leave, 401(k) with 5% employer match, and student debt repayment option.</h2></li></ul><h2 class="jobSectionHeader">
To Apply 
Please submit your resume summarizing your relevant experience. 
If you live outside the San Francisco Bay Area, please include a cover letter confirming your willingness to relocate. Applications without one will be rejected. 
</h2>
tOMlcVClwq</div>

Helpdesk Technician

Etrala Digital Solutions LLC

Job Title: IT Support Specialist / Technical Support Engineer / Helpdesk Support (L1&ndash;L2)We are seeking a reliable and tech-savvy IT Support Specialist to join our growing technical team in Kuwait City. This role is ideal for someone who enjoys solving technical issues, supporting end-users, and ensuring smooth IT operations across systems, devices, and business applications.This is a great opportunity to build a strong career in IT support within a professional and fast-growing digital solutions environment.Why This Role is Attractive<ul><li>Hands-on experience with real IT systems and business users</li><li>Exposure to hardware, software, networks, and cloud tools</li><li>Career growth into System Administrator or Network Engineer roles</li><li>Stable full-time position with long-term development opportunities</li></ul>Key Responsibilities<ul><li>Provide first-line technical support to users (hardware, software, and network issues)</li><li>Troubleshoot and resolve IT incidents via phone, email, and ticketing systems</li><li>Install, configure, and maintain desktops, laptops, and peripherals</li><li>Support Windows OS, Office applications, and business tools</li><li>Assist with user account setup, permissions, and password management</li><li>Escalate complex technical issues to senior IT staff when needed</li><li>Maintain accurate documentation of issues and resolutions</li><li>Ensure IT systems run smoothly with minimal downtime</li></ul>Requirements<ul><li>Experience in IT support, helpdesk, or technical support role</li><li>Basic knowledge of Windows OS, Microsoft Office, and networking concepts</li><li>Understanding of hardware troubleshooting and system maintenance</li><li>Strong problem-solving and communication skills</li><li>Ability to work under pressure and manage multiple requests</li><li>IT certification (CompTIA A+, Network+, or similar) is an advantage</li></ul>About the CompanyEtrala Digital Solutions LLC is a professional technology and business services company focused on delivering reliable IT support, digital solutions, and system management services. We help organizations maintain efficient and secure IT environments through practical technical expertise and responsive support.We are committed to building a strong team of IT professionals who value quality service, continuous learning, and career development.Why Work With Us<ul><li>Clear career growth path in IT and systems administration</li><li>Exposure to real business IT environments</li><li>Supportive and structured work environment</li><li>Opportunity to learn modern IT tools and systems</li><li>Stable long-term employment in Kuwait</li></ul>Apply NowIf you are passionate about technology and enjoy solving IT problems, apply today and start your career with a growing digital solutions company in Kuwait City.Job Type: Full-timePay: KD700.000 - KD1,900.000 per monthWork Location: In person

IT Support Specialist

QP DIGITALS

IT Support Engineer &mdash; Job DescriptionOverviewProvides technical support, troubleshooting, and maintenance for end-user systems, networks, and IT services to ensure uptime, productivity, and a positive user experience.Key Responsibilities<ul><li>Helpdesk Support: Triage, prioritize, and resolve tickets across hardware, OS, software, printers, and peripherals via phone, chat, email, and in-person.</li><li>Desktop &amp; Laptop Management: Deploy, configure, image, and maintain Windows/Mac/Linux endpoints; manage patches, updates, and antivirus.</li><li>User Account &amp; Access Management: Provision/deprovision accounts, manage Active Directory/Azure AD, MFA, group policies, and permissions.</li><li>Software Support: Install, configure, and troubleshoot business applications, email clients, VPNs, and collaboration tools (e.g., Microsoft 365, Google Workspace, Zoom).</li><li>Networking Basics: Troubleshoot LAN/Wi‑Fi connectivity, VPN, and basic routing/ DHCP/DNS issues; escalate complex network incidents.</li><li>Device &amp; Mobile Support: Support mobiles, tablets, printers, scanners, VOIP phones; manage MDM/EMM solutions.</li><li>Incident &amp; Problem Management: Perform root-cause analysis for recurring issues, follow incident response procedures, and document resolutions.</li><li>Asset &amp; Inventory Management: Track hardware/software assets, maintain CMDB, and coordinate equipment provisioning and returns.</li><li>Knowledgebase &amp; Documentation: Create/maintain runbooks, SOPs, FAQs, and user guides; contribute to self-service resources.</li><li>Onboarding &amp; Training: Support new-hire IT onboarding, equipment setup, and brief user training for tools and security practices.</li><li>Escalation &amp; Vendor Liaison: Escalate complex technical issues to senior engineers or vendors and coordinate third-party support.</li><li>Security &amp; Compliance: Apply security best practices (patch management, least privilege), support endpoint protection, and follow compliance policies.</li><li>Projects &amp; Deployments: Participate in IT projects&mdash;migrations, rollouts, upgrades&mdash;and test deployments.</li></ul>Required Qualifications<ul><li>Associate&rsquo;s/Bachelor&rsquo;s degree in IT, Computer Science, or equivalent experience.</li><li>2+ years in IT support, helpdesk, or desktop support roles.</li><li>Strong knowledge of Windows and macOS OS administration; familiarity with Linux desirable.</li><li>Experience with Active Directory/Azure AD, Microsoft 365/Google Workspace, VPNs, and basic networking (TCP/IP, DNS, DHCP).</li><li>Proficiency with ticketing systems (e.g., ServiceNow, Jira Service Desk) and remote support tools.</li><li>Good troubleshooting, communication, and customer-service skills.</li></ul>Preferred / Certifications<ul><li>CompTIA A+, Network+, Microsoft/Google certifications (e.g., MTA, MS-500, Google IT Support), ITIL Foundation, or equivalent.</li><li>Experience with MDM (Intune, Jamf), scripting (PowerShell, Bash), and automation tools.</li></ul>Competencies &amp; Skills<ul><li>Customer-focused: Clear, patient user communication and escalation judgement.</li><li>Troubleshooting: Systematic root-cause analysis and timely resolution.</li><li>Documentation: Maintain accurate records and knowledgebase entries.</li><li>Collaboration: Work with networking, security, and application teams.</li><li>Adaptability: Learn new tools and support hybrid/cloud environments.</li></ul>Job Types: Full-time, PermanentPay: QAR121.22 - QAR275.25 per hourWork Location: In person

IT Support Engineer

Search 10000+ Helpdesk support jobs near you this May. New roles added regularly across leading industries. Apply today.