helpdesk support

Sofia University

University Overview:Since 1975, Sofia University has aspired to be a leader in transformative higher education offering students an education that transcends beyond a traditional learning environment. Students, staff, and faculty of Sofia are passionate individuals that recognize the need to be a part of something greater than themselves and seek opportunities that will provide them with the tools to empower themselves and their community. As Sofia continues to grow as a University, it remains committed to its transformative transpersonal values, as well as to maintaining a high-quality and diverse workforce representative of the community it services.Sofia University is Western Senior College and University Commission (WSCUC) accredited and offers undergraduate, graduate, and doctoral degree programs in the fields of psychology, business, and computer science. Located in Palo Alto and Costa Mesa, California, the University provides both on campus and online programs, giving students the flexibility to further an education rooted in transformative and transpersonal values, in a format that best suits their schedule and needs. Sofia University is an equal opportunity employer.Position Overview:The Desktop/Helpdesk Support Technician is part of the IT support team and provides technical assistance to users, resolving hardware, software, and network issues both in-person and remote. They would be responsible for being the first point of contact for technical support, troubleshooting problems, escalating issues, and documenting solutions.Sofia University &ldquo;aspires to be a globally conscious leader in transformative education and thus to empower students with intellectual growth, ethical reasoning and the development of emotional intelligence&rdquo;. As an integral part of the Academics team, this position will reflect our values: Service, Stewardship, Transformation, Academic Excellence, Cultural Humility, Innovation, Inspiration, Emotional Awareness and Commitment.Responsibilities:<ul><li>Providing technical assistance for students, staff and faculty and offering solutions via phone, email or in-person.</li><li>Installing, configuring and maintaining classroom technology and other computer hardware, software, and peripherals.</li><li>Troubleshooting hardware, software, and network connectivity problems.</li><li>Identifying and escalating unresolved issues to the appropriate support personnel or teams.</li><li>Document user requests, troubleshooting steps, and resolutions through helpdesk ticketing system.</li><li>Providing guidance and training to users on software and hardware usage.</li><li>Monitoring performance of computer systems and networks, identifying potential problems, and taking corrective actions.</li><li>Attend online meetings with the IT team as needed for discussion, review, or training purposes.</li><li>Communicate through Microsoft Teams with other IT team members.</li><li>Other duties as assigned.</li><li>Weekend and evening work would be required.</li></ul>Qualifications:<ul><li>Relevant education or work experience in technology related field.</li><li>Flexibility and ability to work in an in-person customer facing role up to 20 hours per week when required or needed.</li><li>Willingness to learn and apply new skills.</li><li>Motivated self-starter with problem-solving skills with the ability to troubleshoot.</li><li>Ability to interface with varied members of the Sofia community and maintain professional, friendly, and cooperative demeanor.</li><li>Strong interpersonal, written, and oral communication skills.</li><li>Ability to be proactive, work under minimal supervision.</li><li>Proficiency in Microsoft Office365 and in the use of Zoom/Microsoft Teams technology.</li></ul>Preferred Qualifications:<ul><li>Experience working in higher education and with relevant higher education systems and software.</li><li>Knowledge or proficiency in the use of the Canvas learning management system.</li><li>Ethical commitment and ability to align with Sofia&rsquo;s values and mission.</li></ul>Sofia University is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting the Human Resources Department at 888-820-1484 ext.10200.Pay: $35,000.00 per yearApplication Question(s):<ul><li>Do you have any IT Certifications?</li><li>Do you have experience working in Higher Education?</li><li>Do you have weekend Availability?</li></ul>Work Location: Hybrid remote in Palo Alto, CA 94303

IT Helpdesk Support Technician

Salayel Hospitality

<div>
 
 Job Purpose
 
 
 
 To provide proactive administrative and helpdesk support to the Operations and Property Management teams at
 
 Salayel
 
 , ensuring smooth day-to-day operations, effective communication, accurate documentation, and timely reporting in line with company policies. The role requires
 
 fluency in Arabic and English
 
 to effectively coordinate service requests, communicate with tenants, vendors, and internal stakeholders, and support operational activities.
 
 
 Key Responsibilities
 
 
 Help Desk &amp; Operations Support
 
 
 <ul>
 <li>
 Manage and respond to all incoming helpdesk calls, emails, and service requests in a timely and professional manner.
 </li>
 <li>
 Log, track, and monitor service requests through the helpdesk system to ensure timely resolution.
 </li>
 <li>
 Coordinate with internal teams and service providers to ensure completion of maintenance and operational requests.
 </li>
 <li>
 Escalate unresolved issues, complaints, and operational concerns to management when required.
 </li>
 <li>
 Provide prompt administrative support and respond to tenant and employee queries in Arabic and English.
 </li>
 <li>
 Maintain clear communication with stakeholders regarding request status and service updates.
 
 
 </li>
 </ul>
 Administration &amp; Office Management
 
 
 <ul>
 <li>
 Provide administrative support to Operations Managers, Property Managers, and Assistant Property Managers.
 </li>
 <li>
 Maintain accurate records, databases, and filing systems (electronic and physical).
 </li>
 <li>
 Manage schedules and diaries to ensure efficient coordination of operational activities.
 </li>
 <li>
 Monitor office supplies, manage inventory, and coordinate replenishment when required.
 </li>
 <li>
 Support day-to-day office coordination and assist in resolving operational issues.
 
 
 </li>
 </ul>
 Documentation &amp; Reporting
 
 
 <ul>
 <li>
 Maintain, update, and control SOPs, operational manuals, and shared drive documentation.
 </li>
 <li>
 Ensure operational and property documentation at Salayel is accurate, updated, and properly stored.
 </li>
 <li>
 Prepare daily, weekly, monthly, and ad hoc operational reports as required.
 </li>
 <li>
 Maintain transmittal logs, attendance records, leave records, and operational documentation.
 </li>
 <li>
 Support document control and record management processes.
 
 
 </li>
 </ul>
 Coordination
 
 
 <ul>
 <li>
 Liaise with internal departments including HR, Finance, Procurement, IT, and external service providers.
 </li>
 <li>
 Coordinate and support administrative staff such as drivers, cleaners, and office assistants when required.
 </li>
 <li>
 Facilitate communication between tenants, service providers, and management, particularly where Arabic language support is required.
 </li>
 <li>
 Perform additional duties as assigned by management.
 
 
 </li>
 </ul>
 Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Timely logging and closure of helpdesk requests.
 </li>
 <li>
 Accurate tracking and reporting of service requests.
 </li>
 <li>
 Timely submission of monthly inventory and operational reports.
 </li>
 <li>
 Up-to-date SOPs and operational documentation.
 </li>
 <li>
 Effective coordination and resolution of operational issues.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 Education
 
 
 Diploma in any discipline (Administration or Business Administration preferred).
 
 
 Office Management certification is an advantage.
 
 
 
 Experience
 
 
 
 Minimum
 
 3 years of experience
 
 in helpdesk coordination, administration, or operations support.
 
 
 Experience in
 
 property management, facilities management, or service coordination
 
 is preferred.
 
 
 Skills &amp; Knowledge
 
 
 <ul>
 <li>
 Fluency in Arabic and English (spoken and written) &ndash; mandatory.
 </li>
 <li>
 Strong knowledge of helpdesk coordination and administrative processes.
 </li>
 <li>
 Familiarity with ERP systems, CAFM systems, or helpdesk platforms.
 </li>
 <li>
 Advanced MS Office skills.
 </li>
 <li>
 Excellent communication, organization, and multitasking abilities.
 </li>
 <li>
 High attention to detail and strong customer service orientation.
 
 
 </li>
 </ul>
 Job Challenges
 
 
 <ul>
 <li>
 Managing high volumes of service requests and urgent operational issues.
 </li>
 <li>
 Coordinating between multiple departments and service providers.
 </li>
 <li>
 Maintaining service quality and response times in a fast-paced operational environment.
 </li>
 </ul>
</div>

Help Desk Coordinator (Arabic Speaker)

WorkForce

Job Title: Helpdesk Operator (Arabic &amp; English)Job Summary: Provide first-level support to users by handling inquiries, logging issues, and ensuring timely resolution while delivering excellent customer service in Arabic and English.Key Responsibilities:<ul><li>Respond to user requests via phone, email, or helpdesk system.</li><li>Communicate effectively in Arabic and English.</li><li>Log and track incidents in the ticketing system.</li><li>Perform basic troubleshooting and resolve common issues.</li><li>Escalate complex problems to the appropriate team.</li><li>Follow up with users to ensure issue resolution.</li></ul>Requirements:<ul><li>Fluency in Arabic and English (spoken and written).</li><li>1&ndash;2 years of experience in customer service,helpdesk, or IT support.</li><li>Basic IT troubleshooting skills and familiarity with ticketing systems.</li><li>Good communication and problem-solving skills.</li></ul>Job Types: Full-time, Contract

Helpdesk Operator

ACE Money Transfer

About Us:ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. ACE Money Transfer provides online remittance services to individuals in 28 countries across UK, Europe, Canada, and Australia, enabling them to send money across borders in over 100 countries.We are looking for a motivated and detail-oriented IT Support Intern to join our IT team. The ideal candidate will assist in delivering technical support, troubleshooting hardware and software issues, and logging incidents through the IT Helpdesk system to ensure smooth day-to-day operations. This role offers an excellent opportunity to gain hands-on experience in a professional IT environment and to develop strong technical and problem-solving skills.Key Responsibilities:<ul><li>Provide first-level technical support to end-users through in-person assistance, email, and remote support tools.</li><li>Diagnose, troubleshoot, and resolve hardware, software, and network-related issues.</li><li>Assist in the setup, configuration, and maintenance of desktops, laptops, printers, and other IT peripherals.</li><li>Support user account management, including password resets and access requests, using Active Directory or similar systems.</li><li>Install, configure, and update software applications in accordance with company policies.</li><li>Log, track, and update incidents and service requests on the company Helpdesk portal.</li><li>Ensure compliance with IT policies, procedures, and information security standards.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>Basic knowledge of Windows and macOS operating systems and IT support/helpdesk processes.</li><li>Familiarity with networking fundamentals, including LAN, IP addressing, routers, and switches.</li><li>Understanding of Microsoft applications.</li><li>Strong problem-solving, analytical, and communication skills.</li><li>Ability to work collaboratively in a fast-paced environment.</li><li>Eagerness to learn new technologies and take initiative in resolving technical challenges.</li></ul>ACE Money Transfer Profile: https://acemoneytransfer.com/company-profileWork Location: In person

IT Support Intern

Second Harvest of Silicon Valley

<div>About Second Harvest of Silicon Valley
Founded in 1974, Second Harvest of Silicon Valley is one of the largest food banks in the nation and a trusted nonprofit leader in ending local hunger. The organization distributes nutritious groceries through a network of nearly 400 partners at drive-thru and walk-up sites across Santa Clara and San Mateo counties. Due to the prohibitively expensive cost of living in Silicon Valley, the economic downturn caused by the COVID-19 pandemic, and the rise in inflation, Second Harvest is now serving an average of about 500,000 people every month. Second Harvest also connects people to federal nutrition programs and other food resources, and advocates for anti-hunger policies on the local, state, and national levels. To learn more about how Second Harvest is responding to the incredible amount of need in Silicon Valley, visit shfb.org.
About the Position
The IT Helpdesk Technician II is primarily responsible for supporting end users. As the main point of contact for IT support, the Technician must be able to communicate and interact with both technical and non-technical staff and volunteers throughout the organization. Working closely with other IT Staff to manage our helpdesk ticketing system, this position will provide onsite and remote troubleshooting, maintaining the PC environment by deploying appropriate upgrades, patches, and updates as necessary. The IT Helpdesk Technician II analyzes, prioritizes, resolves or escalates technical issues in a timely manner through the effective use of available resources.
This job might be for you if:<ul><li>
You are passionate about ending hunger</li><li>
You have proven experience with supporting technology in the workplace in addition to outstanding communication skills</li><li>
You take a logical approach to problem solving due to your strong analytical skills</li><li>
You enjoy working with people, demonstrating excellent service skills while you provide technical support</li><li>
You have a positive, service-oriented personality</li><li>
You possess strong organizational and time-management skills</li><li>
You are results oriented, self-motivated, professional, and a reliable team player</li><li>
You enjoy working in a dynamic environment, with a demonstrated ability to work on multiple projects/issues at once</li><li>
You are proactive and resourceful</li><li>
You are able to understand, adapt to, and build upon the work of others</li></ul>
Responsibilities<ul><li>
Monitor Zendesk helpdesk ticketing queue and provide resolution for requests</li><li>
Onboard new users via IT in person orientation and offboard users via EDS system</li><li>
Update and deploy Microsoft Intune image for laptops, desktops, and tablets</li><li>
Troubleshooting Windows operating systems in both network domain and Azure environment</li><li>
Set up MFA and SSO for users via Microsoft Authenticator or YubiKey security fob</li><li>
Maintain 8x8 VOIP phone system user add/delete/access permission</li><li>
Maintain Zoom Rooms and provide AV support for All Staff and Board meetings</li><li>
Troubleshoot approved applications, laptop/desktop/tablet/phone, printers, network and VPN issues</li><li>
Troubleshoot anti-malware and security software (Cisco Umbrella, Sentinel 1, Malwarebytes) issues</li><li>
Provide remote support to employees in the field, at home, and other office locations</li><li>
Provide training to end users on the new acquired software and hardware technology</li></ul>
Qualifications:<ul><li>
Minimum of 5+ years hands-on IT Helpdesk experience configuring, troubleshooting, and repairing end user devices
</li><li>Strong working knowledge of cloud technologies (Azure and Active Directory)</li><li>
Strong experience in networking protocol, Ethernet, TCP/IP, DNS, DHCP and Unified Communication (8x8)</li><li>
Excellent knowledge of Microsoft Office suites O365</li><li>
Strong customer service and communication skills, with the ability to effectively communicate with both technical &amp; non-technical peers. Strong team player.
</li><li>Excellent problem-solving skills and self-directed, requiring minimal daily supervision</li><li>
Effective interpersonal communication skills for establishing and maintaining effective working relationships with peers and staff at all levels</li><li>
Ability to lift 25 lbs</li><li>
Perform other duties as assigned by the Senior Manager of Information Technology or Director of Information Technology.</li></ul>
<div><div>Reports To 
Senior Manager of Information Technology 
</div> 
<div>Location<div> 
Second Harvest of Silicon Valley, Curtner, Cypress and Bing Center
This is an onsite position. 
</div></div> 
<div>Hours 
Full-Time. Non-Exempt. 40 hours/week, with some evening and weekend work as necessary.</div><div> 
Compensation 
$34.85 - $41.00 is the wage range for this position. The hourly wage offer will be commensurate with skills and experience. Outstanding and generous health benefits program, 4-5 weeks of Flexible Time Off (vacation and sick), eleven paid holidays, and retirement plan.</div> 
</div>
EOE
Second Harvest is committed to being an equal opportunity employer which values diversity. Under-represented groups are encouraged to apply for all positions.</div>

IT Helpdesk Technician II

City of Pasadena, TX

<div>
 
 
 Duties:
 
 
 The Helpdesk Support Analyst works in conjunction with all IT Department team members. Responsible for the help desk support and management of vendor accounts Primary responsibilities will include vendor quotes and vendor accounts. Helpdesk: Answers helpdesk calls and email, assisting users with basic software and logging work order for advanced problems. Vendor Quotes and account management: Get vendor quotes for specifications provided, enter requisitions, follow purchase orders, receive/check shipments when delivered, process invoices and maintain vendor files. Phones: Assist with telephone accounts and maintain the City's internal phone book. General: Assist the IT Department team as needed and providing support with projects if required. Other general office duties. Must have and maintain, without interruption, required certifications and licenses. Works assigned schedule and complies with the City's timekeeping and attendance policies.
 
 
 
 
 Qualifications
 
 
 Associate's degree in computer field with at least one year of related experience, or an equivalent combination of experience and training. One to three years of experience supporting desktop systems and applications of similar scope. Valid Texas Driver's License and good driving record.
 
 
 The City of Pasadena offers
 
 very generous benefits to all full-time employees
 
 . For example:
 
 
 <ul>
 <li>
 Employee-only medical insurance starts as low as $15 per month and the most expensive Employee &amp; Family plan is less than $350 per month.
 </li>
 <li>
 The City has its own medical clinic staffed with a M.D. and two medical assistants. Employees and their covered dependents over the age of 5 can visit the clinic FREE OF CHARGE.
 </li>
 <li>
 Employees and their covered dependents also have access to Virtual Visits with a medical professional FREE OF CHARGE.
 </li>
 <li>
 The City offers college tuition reimbursement of up to $3,500 per year.
 </li>
 <li>
 As an employee, you will contribute a portion of your salary each pay-period towards your retirement and the City will match your contribution by 200%. Example, if you contribute $100, the City will contribute $200.
 </li>
 <li>
 Civilian employees accumulate vacation at the following rates:
 </li>
 <ul>
 <li>
 Less than 6 years of service - two weeks of vacation per year.
 </li>
 <li>
 From 6 to less than 11 years of service - three weeks of vacation per year.
 </li>
 <li>
 From 11 to less than 21 years of service four weeks of vacation per year.
 </li>
 <li>
 From 21 to less than 26 years of service five weeks of vacation per year.
 </li>
 <li>
 From 26 years of service and up six weeks of vacation per year.
 
 </li>
 </ul>
 </ul>
 Salary: $18.55 - $22.50 per hour
 
 
 
 Job Posted by ApplicantPro
 
</div>

Help Desk Support Analyst I

North Island Credit Union

<div>
 
 
 
 General Summary
 
 
 
 
 
 Under general supervision, provides support to the credit union&rsquo;s information technology helpdesk function. &nbsp;Provides end-users with assistance and demonstrates excellent service. &nbsp;Works closely with other IT teams to coordinate issue resolutions and assistance with special projects.
 
 
 
 
 
 Principal Accountabilities (95%)
 
 
 
 
 <ul>
 
 <li>
 Provides Helpdesk phone coverage, logs and tracks support calls, and resolves open tickets.&nbsp;
 </li>
 
 <li>
 Diagnoses, researches, and resolves routine hardware and software issues. &nbsp;Gathers appropriate information to escalate to higher-level technicians, administrators, and /or vendors when needed.&nbsp;
 </li>
 
 <li>
 Installs, connects, configures, upgrades, troubleshoots, diagnoses, and repairs hardware and software for desktops, laptops, mobile devices and peripherals.&nbsp;
 </li>
 
 <li>
 Provides software support to include operating systems, application software, utility software and similar programs.&nbsp;
 </li>
 
 <li>
 Stays abreast of technical developments in the assigned area of responsibility and applies new technology as appropriate.&nbsp;
 </li>
 
 <li>
 Is available after normal business hours for on-call support as part of our internal on-call support rotation.&nbsp;
 </li>
 
 <li>
 Is available after normal business hours for projects, equipment moves, and end user testing support.&nbsp;
 </li>
 
 <li>
 Provides assistance to Infrastructure and Applications Development teams as required.&nbsp;
 </li>
 
 <li>
 Assumes the responsibility for performing daily, monthly, yearly and other scheduled tasks for production batch.
 </li>
 
 <li>
 Assumes responsibility for ensuring confidentiality of member information, assigned keys, passwords, access codes, and overall system security.&nbsp;
 </li>
 
 <li>
 Documents fixes in the helpdesk knowledgebase, creating and updating technical documentation, audit reports and procedures.&nbsp;
 </li>
 
 </ul>
 
 
 
 
 Secondary Accountabilities (5%)
 
 
 
 
 <ul>
 
 <li>
 Provides backup support to other areas of the department as needed.
 </li>
 
 <li>
 Performs other duties as assigned.
 </li>
 
 </ul>
 
 
 
 
 Position Requirement and Qualifications&nbsp;
 
 
 
 
 
 
 Abilities:
 
 &nbsp; &nbsp; Must be able to troubleshoot, install, connect, configure, upgrade, diagnose and remedy hardware and software issues for various technology devices. &nbsp;Must have excellent skills in the following: &nbsp;communication, research, analysis, problem-solving, detail-orientation, customer service, teamwork and time management. &nbsp;Must be able to work with all levels within the organization and to relay technical information in an easy-to-understand manner with end users. &nbsp; Must also respond timely to requests and able to determine when issue escalation is necessary.
 
 
 
 
 Knowledge, Education, Certifications, Licenses:
 
 &nbsp;
 
 
 
 Associate or bachelor&rsquo;s degree in a computer related program or relevant work experience. &nbsp;Advanced knowledge of windows client operating systems, hardware and software. &nbsp; Knowledge of server and networking concepts. &nbsp;CompTIA A+ or CompTIA Network+ certification is desired.
 
 
 
 
 Experience:
 
 &nbsp;
 
 
 
 Requires a minimum of two years as technical support technician or equivalent experience. Financial institution/credit union experience in an IT environment a plus.
 
 
 
 
 
 
 
 
 
 Working Conditions and Physical Demands
 
 
 
 
 
 Work is performed in a general office environment. &nbsp;Job requires sitting, standing and reaching with hands/arms approximately 65% of the time; and, walking, balancing, stooping, kneeling, crouching and crawling about 35% of the time.
 
 
 
 &nbsp;
 
 
 
 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. &nbsp; Refer to the Safety &amp; Health Policy found in California Credit Union&rsquo;s Employee Handbook &amp; Resource Guide.&nbsp;
 
</div>

Help Desk Support I (San Diego)

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