helpdesk support

ICE Consulting

<div>Who We Are:
ICE Consulting is a leading Managed IT Services provider, offering comprehensive IT solutions since 1997. We specialize in supporting small to medium-sized enterprises by providing superior managed IT services, which include network security, UNIX/Linux &amp; Windows engineering, system and database administration, help desk support, and VoIP support. We are committed to delivering excellent service and are looking for passionate professionals to join our dynamic team.
Who You Are:
You are an enthusiastic and tech-savvy individual ready to advance your career as a Desktop Technician/Junior Systems Administrator. With experience in helpdesk support, you have progressed from Level 1 to Level 3 and become a trusted resource for your colleagues. You enjoy providing support to a diverse user base of over 700 individuals, including executives and administrative staff, and you excel in navigating complex IT environments. Your background includes proficiency in both Windows and Apple systems, and you have experience with Windows Server 2008/2012 and various production environments.
About the Role:
This position, based at our corporate offices, involves working autonomously and within small teams to establish, diagnose, repair, maintain, and upgrade hardware and computer systems. You will communicate with colleagues through phone, email, and face-to-face interactions. Additionally, you will keep track of software and equipment inventories while providing tech support for our clients' networks, ensuring robust network security, and educating employees on best practices for computer usage and maintenance.
Requirements
Requirements:
<ul><li>A minimum of 4 years of hands-on experience in a relevant position</li>
<li>A Bachelor&rsquo;s degree in Computer Science or a related field</li>
<li>Proficient in providing support for MacBook systems</li>
<li>Strong knowledge of Windows 7 and more recent versions</li>
<li>Experience with mobile device support</li>
<li>Solid background in desktop support and customer service</li>
<li>Familiarity with Mobile Device Management (MDM) solutions, such as Workspace One or Mas360</li>
<li>Experience with Single Sign-On (SSO) and Multi-Factor Authentication (MFA) tools, like Okta or OneLogin</li>
<li>Confidence in troubleshooting a wide variety of IT issues</li>
<li>Proficiency with Windows Server 2008 and newer</li>
<li>Experience with hosted services including Gmail and Office 365</li>
<li>Knowledge of security software such as Symantec and ESET Antivirus</li>
<li>Experience with printing services and management</li>
<li>Familiarity with Group Policy Objects (GPOs)</li>
<li>Experience with VERITAS Backup Executive for data backup</li>
<li>Knowledge of hosted VoIP service providers like Ring Central or Vonage</li>
<li>Ability to produce clear, concise, and well-organized documentation</li></ul></div>

Helpdesk Support Specialist/Junior Systems Administrator

IT Networks

We are looking for I.T. Helpdesk / Network Engineers to join our fast growing technology firm.*We pay more, appreciate, and value our tech people more than any other company in the region.The candidate will be going to small business clients in the south jersey, central jersey, philadelphia region.*south jersey if you live in south jersey, philadelphia if you live in philadelphia, etc...we would never expect or send you to clients far from your home location, we want this to be a long-term relationship.We would like the candidate to have 1 or more of the following skills. You are not at all expected to know everything, just 1 or more :)<ul><li>Comprehensive IT technical knowledge and experience with SMB</li><li>In-depth knowledge of Windows Server Active Directory, Exchange</li><li>Experience with various brands of server hardware</li><li>Knowledge of enterprise backup solutions</li><li>Experience with anti-virus solutions</li><li>Experience with the implementation and configuration of NAS &amp; SAN devices</li><li>In-depth knowledge of local and wide area networks, wireless networks &amp; enterprise grade firewalls/routers</li><li>Experience with remote management support tools</li><li>Experience with security camera setups</li><li>Experience with vpn setup</li><li>Excellent verbal and written communications skills, time management, and client confidentiality required</li></ul>Maintaining a high level of professionalism and customer satisfaction is our #1 priority.As such, our company is growing ridiculously fast! We are always looking for the best of the best, new full-time positions are opening almost everyday and any part-time contract work could quickly lead to a very nice full-time position.We are a people first/employee first oriented company and the best technology company to work with in the region.Job Type: Full-timePay: $42,000.00 - $65,000.00 per yearBenefits:<ul><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li></ul>License/Certification:<ul><li>Driver's License (Required)</li></ul>Ability to Commute:<ul><li>Evesham, NJ 08053 (Required)</li></ul>Work Location: In person

IT Network Engineer / Helpdesk Support Tech

Premier NX

<div>
 Position Summary:
 
 
 We are seeking an IT Support Specialist with solid technological base and excellent communication skills. This role is responsible for providing technical support, troubleshooting, and maintenance of hardware, software, networks, and cloud systems. The IT Support Specialist will ensure seamless IT operations, manage helpdesk tickets, and support users across the organization.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Respond to and resolve IT helpdesk tickets related to hardware, software, and network issues.
 </li>
 <li>
 Provide technical assistance and support for Microsoft 365 (Office 365) applications and user accounts.
 </li>
 <li>
 Troubleshoot VPN access, and remote desktop issues.
 </li>
 <li>
 Install, configure, and maintain desktop systems, laptops, printers, and other IT equipment.
 </li>
 <li>
 Assist in maintaining and monitoring cloud environments such as AWS or Azure.
 </li>
 <li>
 Ensure system security through access controls, backups, and regular software updates.
 </li>
 <li>
 Collaborate with vendors and other IT team members for advanced troubleshooting or procurement needs.
 </li>
 <li>
 Document technical issues, resolutions, and standard operating procedures.
 </li>
 <li>
 Bachelors degree in computer science.
 </li>
 <li>
 2+ years of experience in IT support, helpdesk, or technical support role.
 </li>
 <li>
 Hands-on experience with Microsoft 365, Active Directory, and Windows operating systems.
 </li>
 <li>
 Knowledge of cloud services such as AWS or Azure and VPN configuration.
 </li>
 <li>
 Understanding of network protocols, routers, switches, and firewalls (basic level).
 </li>
 <li>
 Strong problem-solving and communication skills.
 </li>
 <li>
 Handson with ticketing systems (e.g., Zendesk, ManageEngine ITMS).
 </li>
 <li>
 Any relevant Vendor Certification will be a plus.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 Certifications:
 
 
 Relevant Certifications like below will be a plus:
 
 
 <ul>
 <li>
 Microsoft 365 Certified: Fundamentals (MS-900, AZ-900)
 </li>
 <li>
 Microsoft Certified: Azure Administrator Associate (AZ-104)
 
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Good English communication skills.
 </li>
 <li>
 Ability to work as a team player.
 </li>
 <li>
 Continuous learner with a growth mindset.
 
 
 
 </li>
 </ul>
 Location &amp; Reporting:
 
 
 Location: NASTP, Cantt Lahore.
 
 
 Reports To: IT Manager
 
 
 What we offer:
 
 
 <ul>
 <li>
 Market-competitive salary
 </li>
 <li>
 Career growth opportunities
 </li>
 <li>
 Learning &amp; development programs
 </li>
 <li>
 On-the-job training
 </li>
 <li>
 Medical Coverage (IPD)
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Paid Leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement)
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Employee Old Age Benefits (EOBI)
 </li>
 <li>
 Employee engagement &amp; wellness initiatives
 
 </li>
 </ul>
</div>

IT Support Specialist

Confidential Company

<ul><li>Address user tickets regarding issues reported on helpdesk</li><li>Provide first level technical support on Desktop/Laptops/Printers etc.</li><li>Installing Operating System, Applications and Computer Peripherals</li><li>Ask targeted questions to diagnose problems</li><li>Guide users with simple, step by step instructions on phone if required</li><li>Conduct remote troubleshooting via remote desktop applications</li><li>Test alternative pathways until the issue is resolved</li><li>Follow up with users to ensure their systems are functional</li><li>Record technical issues and solutions in case logs on Helpdesk</li><li>Direct unresolved issues to the next level of support personnel</li><li>Report user feedback and potential product requests to the IT Incharge</li><li>Provide first-line technical support across various hardware and software issues, ensuring timely resolution to minimize downtime.</li><li>Perform installations, configurations, and upgrades of desktop systems and peripherals, tailoring setups to meet user-specific requirements.</li><li>Conduct regular maintenance checks and updates on computer systems to enhance performance and security.</li><li>Assist in onboarding new employees by setting up their workstations and ensuring all necessary software is installed and operational.</li><li>Educate users on best practices for IT security, helping to safeguard organizational data from potential threats.</li></ul>

Desktop Support Engineer

Hiring Talent

Seeking an experienced IT Support Officer to join a steel manufacturing company.Responsibilities:<ul><li>Install, configure, and support computers, laptops, and peripheral devices.</li><li>Maintain Active Directory, firewalls, switches, access points, and critical servers (Helpdesk, Antivirus, Data Server, DHCP, Office 365).</li><li>Manage the virtualization system (VMware) for efficient performance and scalability.</li><li>Oversee daily operations of the data center, including server, storage, and network management.</li><li>Support and manage audio and video conferencing systems for seamless communication.</li><li>Ensure smooth connectivity between desktops, file servers, email servers, and other systems.</li><li>Maintain IT asset records and ensure data integrity through regular updates.</li><li>Enforce ISO procedures and work instructions related to IT.</li></ul>Responsibilities:<ul><li>Oversee system upgrades and guide IT staff during implementations.</li><li>Manage weekly, monthly, and yearly data backups for data protection.</li><li>Test network servers and related equipment to ensure optimal performance.</li><li>Coordinate with vendors and service providers for warranties, support, and payments.</li><li>Conduct preventive maintenance activities as per SOPs.</li><li>Regularly review and improve processes for IT operations compliance.</li></ul>Education: Minimum Graduation in Computer Science/Commerce.Minimum: 3 - 4 years of experienceInterested candidates may apply.Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>IT Support: 3 years (Preferred)</li><li>maintaining Active Directory: 2 years (Preferred)</li><li>managing the virtualization system: 2 years (Preferred)</li></ul>Work Location: In person

IT Support Officer

National Printing Centre LLC

Please read all the points below carefully before applying.Job requirements:- Answering the telephone and receiving customer inquiries- Monitoring emails, receiving and forwarding as required to the concerned person/people- Making quotations, invoices and delivery notes for machines and toners- Maintaining the presentability and functionality of the office environment- Following up with customers for collection- Helpdesk related work, data entry and answering customer complaints and assigning technicians to visit for repairs- Ability to handle all the required tasks under pressure- Communicating and coordinating with other staff members in a polite manner.- The candidate should be respectful towards others, eager to learn, supportive, honest and responsible in their work.Salary:The salary will be 2,500DhsWorking hours:8:00am - 6:00pm, 1 hr lunch break, Monday - FridayWorking Location:Sharjah (there will be 1-2 weeks training in Dubai)Note: Please attach a photo with your CV when applying. Thank you.Job Type: Full-timePay: AED2,500.00 per monthAbility to commute/relocate:<ul><li>Sharjah: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>

Female Receptionist

Systems Limited

<div>Key Responsibilities:
<ul>
<li>Provide first-level technical support to end-users via phone, email, or in-person.</li>
<li>Diagnose and troubleshoot hardware and software issues on desktops, laptops, printers, and other peripherals.</li>
<li>Install, configure, and maintain operating systems, software applications, and IT equipment.</li>
<li>Assist with network troubleshooting, including LAN/WAN, Wi-Fi, and VPN connectivity issues.</li>
<li>Manage user accounts, permissions, and access within Active Directory.</li>
<li>Perform regular system updates, backups, and preventive maintenance tasks.</li>
<li>Document and track all support requests using the ticketing system, ensuring timely resolution and follow-up.</li>
<li>Provide support for mobile devices, remote access, and collaboration tools.</li>
<li>Assist in IT asset management, including inventory tracking, tagging, and procurement coordination.</li>
<li>Collaborate with other IT team members to resolve complex technical issues and improve IT processes.</li>
<li>Provide end-user training and guidance on IT best practices, systems, and tools.</li>
<li>Work in rotational shifts to ensure IT support coverage during extended hours or weekends, as required.</li>
</ul>
.Qualifications:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field &mdash; or equivalent practical experience.</li>
<li>2&ndash;3 years of experience in an IT Helpdesk or Technical Support role.</li>
<li>Strong working knowledge of Windows and macOS operating systems.</li>
<li>Hands-on experience in troubleshooting hardware, software, and network-related issues.</li>
<li>Familiarity with networking concepts and basic configurations (LAN/WAN, Wi-Fi, VPN).</li>
<li>Proficiency in using ticketing systems and remote support tools.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong analytical and problem-solving abilities with keen attention to detail.</li>
<li>Ability to work independently as well as collaboratively within a team.</li>
<li>Willingness to work in rotational shifts based on business requirements.</li>
</ul>
.</div>

Specialist IT Support

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