helpdesk support

Futures Trans Motors (Rox Automobiles)

Job Description:We are looking for a motivated and reliable IT Helpdesk Support to provide first-level technical support and ensure smooth IT operations across the organization.Key Responsibilities:Provide technical support for hardware and software issuesTroubleshoot network, printer, and email problemsSupport users with Microsoft 365 and system accessInstall and configure PCs, laptops, and office devicesMaintain IT inventory and documentationEscalate complex issues when necessaryRequirements:Diploma or Bachelor&rsquo;s degree in IT or related field1&ndash;3 years of experience in IT Support / HelpdeskGood knowledge of Windows OS, Microsoft 365, and basic networkingExperience with printers, routers, and switchesGood English communication skillsStrong problem-solving skillsJob Type: Full-timePay: AED3,000.00 - AED3,500.00 per month

IT Helpdesk Support

Simpaisa Payment Gateway

Summary:Tapmad is looking for a proactive and technically skilled IT Helpdesk Officer to manage day-to-day helpdesk operations and provide technical assistance to end users. The ideal candidate will be responsible for troubleshooting hardware, software, and network issues while ensuring smooth IT operations across the organization.Key Responsibilities:&middot; Handle day-to-day helpdesk and end-user support requests&middot; Troubleshoot hardware, software, and network-related issues&middot; Provide first- and second-level technical support&middot; Manage user accounts, access rights, and security policies in Active Directory and Azure Entra ID&middot; Support servers and assist with basic system administration tasks&middot; Coordinate with IT NOC teams for issue resolution and escalationRequirements:&middot; Bachelor&rsquo;s degree in computer science, or related field&middot; 1&ndash;3 years of relevant IT support experience&middot; Hands-on experience with Active Directory and Azure Entra ID&middot; Strong knowledge of Windows OS, networking basics, and troubleshooting&middot; Experience in OTT, sports, or entertainment industry&middot; Understanding of direct response creative principlesJob Type: Full-timeWork Location: In person

IT Helpdesk Officer

Stellar Hunters

<div>We are seeking a reliable and customer-focused Helpdesk Agent to join our IT support team. The ideal candidate will provide first-line technical support, troubleshoot hardware and software issues, and deliver clear, empathetic communication to end users. This role requires strong problem-solving skills, familiarity with common desktop and mobile platforms, experience with ticketing systems, and the ability to escalate complex issues to appropriate engineering teams while maintaining excellent service standards.<h3 class="jobSectionHeader">
Key Responsibilities for Helpdesk Agent - Support, Troubleshooting &amp; Customer Service</h3><ul><li>
Serve as the primary point of contact for technical support requests via phone, email, chat, and ticketing system; log, triage, and track incidents to resolution in accordance with SLAs.</li><li>
Troubleshoot and resolve common desktop, laptop, peripheral, mobile device, and operating system issues for Windows, macOS, iOS, and Android environments.</li><li>
Support common business applications (e.g., Microsoft 365, Google Workspace, collaboration tools) and assist with software installation, configuration, and updates.</li><li>
Perform user account administration tasks including password resets, access provisioning, group membership management, and basic Active Directory or identity provider support.</li><li>
Diagnose connectivity and network-related issues at a basic level (Wi‑Fi, VPN, wired connections) and coordinate with network teams for escalations when needed.</li><li>
Follow documented procedures and runbooks to resolve issues; escalate complex or security-sensitive incidents to senior IT staff with clear documentation of troubleshooting steps.</li><li>
Provide timely, friendly, and professional communication to users; set expectations, follow up on open tickets, and ensure customer satisfaction through closure.</li><li>
Maintain and update knowledge base articles, how-to guides, and internal documentation to improve first-contact resolution rates and support onboarding of new team members.</li><li>
Participate in on-call rotations, shift coverage, and occasional after-hours support as required by business needs.</li><li>
Identify recurring issues and collaborate with IT and engineering teams to drive root-cause analysis and longer-term remediation or automation.</li></ul><h4 class="jobSectionHeader">
Required Qualifications - Helpdesk Skills &amp; Experience</h4><ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.</li><li>
1+ years of experience in a helpdesk, desktop support, or customer-facing technical support role.</li><li>
Working knowledge of Windows and macOS client systems, mobile device management concepts, and common business applications such as Microsoft 365 or Google Workspace.</li><li>
Familiarity with ticketing systems (e.g., Jira Service Management, ServiceNow, Zendesk) and basic ITSM practices, including incident prioritization and escalation.</li><li>
Strong communication skills&mdash;both written and verbal&mdash;with the ability to explain technical concepts to non-technical users in a clear, patient, and respectful manner.</li><li>
Good problem-solving aptitude, attention to detail, and the ability to follow procedures while exercising sound judgment in escalations.</li><li>
Ability to work independently and collaboratively in a fast-paced environment, manage multiple priorities, and meet SLA targets.</li></ul><h4 class="jobSectionHeader">
Preferred Qualifications - Tools, Certifications &amp; Domain Experience</h4><ul><li>
Certifications such as CompTIA A+, Microsoft Certified Fundamentals, or equivalent customer support certifications are a plus.</li><li>
Experience with MDM platforms (e.g., Intune, Jamf), remote support tools, and basic scripting for repetitive tasks (PowerShell, Bash) is beneficial.</li><li>
Prior experience in a SaaS or fast-growing technology company, or exposure to security best practices and access controls, is advantageous.</li><li>
Comfort contributing to knowledge bases, training materials, and end-user education initiatives to reduce repetitive incidents.</li></ul><h5 class="jobSectionHeader">
Work Environment &amp; Compensation - Helpdesk Agent Salary &amp; Benefits</h5><ul><li>
Full-time position with an onsite model.</li><li>
Competitive salary commensurate with experience and a comprehensive benefits package, including health insurance, retirement plan options, and paid time off.</li><li>
Opportunities for professional development, training, and certification support; clear paths for career growth within IT and cross-functional teams.</li><li>
Inclusive culture that values diversity, equity, work-life balance, and employee well-being.</li></ul></div>

Helpdesk Agent

ACE Money Transfer

<div>
 
 About Us:
 
 
 
 ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. ACE Money Transfer provides online remittance services to individuals in 28 countries across UK, Europe, Canada, and Australia, enabling them to send money across borders in over 100 countries.
 
 
 We are looking for a motivated and detail-oriented
 
 IT Support Intern
 
 to join our IT team. The ideal candidate will assist in delivering technical support, troubleshooting hardware and software issues, and logging incidents through the IT Helpdesk system to ensure smooth day-to-day operations. This role offers an excellent opportunity to gain hands-on experience in a professional IT environment and to develop strong technical and problem-solving skills.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Provide first-level technical support to end-users through in-person assistance, email, and remote support tools
 </li>
 <li>
 Diagnose, troubleshoot, and resolve hardware, software, and network-related issues
 </li>
 <li>
 Assist in the setup, configuration, and maintenance of desktops, laptops, printers, and other IT peripherals
 </li>
 <li>
 Support user account management, including password resets and access requests, using Active Directory or similar systems
 </li>
 <li>
 Install, configure, and update software applications in accordance with company policies
 </li>
 <li>
 Log, track, and update incidents and service requests on the company Helpdesk portal
 </li>
 <li>
 Ensure compliance with IT policies, procedures, and information security standards
 
 
 </li>
 </ul>
 
 Required Skills &amp; Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field
 </li>
 <li>
 Basic knowledge of Windows and macOS operating systems and IT support/helpdesk processes
 </li>
 <li>
 Familiarity with networking fundamentals, including LAN, IP addressing, routers, and switches
 </li>
 <li>
 Understanding of Microsoft applications
 </li>
 <li>
 Strong problem-solving, analytical, and communication skills
 </li>
 <li>
 Ability to work collaboratively in a fast-paced environment
 </li>
 <li>
 Eagerness to learn new technologies and take initiative in resolving technical challenges
 
 
 </li>
 </ul>
 ACE Money Transfer Profile: https://acemoneytransfer.com/company-profile
 
 
 Powered by JazzHR
 
 
 AcZPSKp32f
</div>

IT Support Intern

NCM Associates

<div>The CRM Operations Specialist is responsible for managing key operational, technical, and administrative processes that support customer relationship management, Salesforce workflow execution, and Helpdesk workloads. This role balances CRM administration, Salesforce task execution, and account maintenance duties. This position is essential to ensuring data accuracy, service delivery consistency, and smooth execution of internal and external support activities. 

Duties and Responsibilities

Dynamics Account Administration
<ul>
<li>Manage CRM data accuracy including contact and address updates, acquisitions, etc.</li>
<li>Perform subscription contact clean‑up and resolve undeliverable email issues.</li>
<li>Administer returned software processes and ensure records remain complete and up to date.</li>
</ul>
Salesforce Task Execution (Non‑Accounting)
<ul>
<li>Execute Salesforce tasks that support operational workflows outside of the accounting space.</li>
<li>Manage task routing, data updates, and workflow steps.</li>
<li>Support enhancements, troubleshooting, and consistency across Salesforce processes.</li>
<li>Supports the provisioning and member setup workflow within NCM&rsquo;s CRM.</li>
<li>Management of Membership accounts, contacts, products, and billing and/or fees, according to all client request(s).</li>
</ul>
Helpdesk Support Assistance
<ul>
<li>Make all necessary changes in system due to monthly and quarterly mass email distributions, ensuring accuracy and timely delivery.</li>
<li>Review Trends raw data and coordinate necessary follow-up actions.</li>
<li>Manage cross-functional communication and ensure projects stay aligned with deadlines and stakeholder expectations.</li>
<li>Assist Helpdesk with administrative tasks support</li></ul> 
 
Qualifications
<ul>
<li>Experience working in CRM systems, with Salesforce strongly preferred; ability to manage data integrity, execute workflows, and support system-driven processes.</li>
<li>Strong understanding of account and contact management, data maintenance, and task execution within a CRM environment. 
High attention to detail and commitment to maintaining accurate, reliable data.</li>
<li>Ability to manage recurring operational tasks and high-volume workflows while meeting deadlines.</li>
<li>Strong written and verbal communication skills with the ability to collaborate effectively across teams and with external members.</li>
<li>Strong organizational and time-management skills with the ability to prioritize competing responsibilities.</li>
<li>Problem-solving skills with the ability to troubleshoot system or process issues and identify improvements.</li>
<li>Professionalism and accountability when handling sensitive member and customer information.</li></ul></div>

CRM Operations Specialist

Toshiba International Corporation

<div>
 
 We are Toshiba. We have an unwavering drive to make and do things that lead to a better world.
 
 
 
 At Toshiba, we commit to raising quality of life for people around the world, ensuring progress that is in harmony with our planet. Our core values include: Do the Right Thing, Look for a better way, Always consider the impact and Create Together.
 
 
 
 Job Summary
 
 
 
 The Level 1 IT Helpdesk Technician is the first point of contact for end-users seeking technical assistance. This role is responsible for providing basic support and troubleshooting for hardware, software, and network-related issues. The technician will log and manage support tickets, escalate complex issues, and ensure timely resolution to maintain business continuity.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Respond to user inquiries via phone, email, chat, or in-person.
 </li>
 <li>
 Diagnose and resolve basic technical issues related to desktops, laptops, printers, mobile devices, and software applications.
 </li>
 <li>
 Log all support requests in the ticketing system and maintain accurate documentation.
 </li>
 <li>
 Escalate unresolved issues to Level 2/3 support or appropriate teams.
 </li>
 <li>
 Assist with user account setup, password resets, and access permissions.
 </li>
 <li>
 Perform routine maintenance tasks such as software updates and system checks.
 </li>
 <li>
 Provide excellent customer service and follow up to ensure user satisfaction.
 </li>
 <li>
 Maintain inventory of IT equipment and supplies.
 </li>
 <li>
 Support onboarding and offboarding processes for employees.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; associate degree or IT certifications (CompTIA A+, Microsoft, etc.) preferred.
 </li>
 <li>
 0&ndash;2 years of experience in IT support or helpdesk environment.
 </li>
 <li>
 Basic understanding of Windows and macOS operating systems.
 </li>
 <li>
 Familiarity with Microsoft Office Suite, email clients, and remote desktop tools.
 </li>
 <li>
 Strong communication and problem-solving skills.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Customer-focused with a positive attitude.
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 On-site work
 </li>
 <li>
 May require occasional evening or weekend support.
 </li>
 <li>
 Ability to lift and move IT equipment as needed.
 </li>
 </ul>
</div>

Technician Helpdesk I

IRS Tunisia

Diploma or Bachelor&rsquo;s Degree required.Minimum 5 years of experience in a similar role, preferably in customer service, call center operations, telephone Operator/handling, or administrative positions..Job Type: PermanentPay: QAR2,400.00 - QAR3,150.00 per monthEducation:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Helpdesk, Customer Service,call center,admin positions: 5 years (Preferred)</li></ul>

Helpdesk Operator

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