helpdesk support

Wajda International Technology Services

Duties &amp; Responsibilities (ITIL compliance)<ul><li>Helpdesk agent with Helpdesk and customer services experience of more than 4 years of experience in Health care sector.</li><li>24/7 Support</li><li>Support more than 9000 Employee.</li><li>Proficient in both written and spoken Arabic &amp; English language.</li><li>Effective communication skills</li><li>Problem-solving and critical thinking.</li><li>Dealing with difficult customers.</li><li>IT knowledge of computer hardware and software</li><li>Documentation and Knowledge Base.</li><li>Creating and maintaining a knowledge base.</li><li>Generating and maintaining KPI Reports for Helpdesk tickets.</li></ul>Skills &amp; Qualifications:<ul><li>ITIL Foundation</li><li>Health Care system experience</li><li>Customer Service certificate</li><li>Communication Skills</li><li>Reporting skills</li></ul>Important Note: preferred for Bahrainis but open for Expats Job Type: Full-time

IT Helpdesk Agent

ASRC Federal

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work™
 
ASRC Federal Technology Solutions, LCC is seeking a Systems Engineer, Intermediate to support a newly awarded contract in Washington, DC.
 Work location: Onsite (Monday - Friday). This position requires occasional after-hours, weekend, and shiftwork to perform routine maintenance and upgrades in support of the DHS OIG mission.
 Clearance: Public Trust. US Citizenship to successfully complete a DHS background investigation.
 Summary: The Intermediate Systems Engineer will engage in planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems to support the OIG Help Desk. This role entails scheduling the implementation of new and modified hardware, applications, and operating systems, while managing access rights, accounts, and network resources. The engineer will ensure optimal system performance, capacity, availability, and serviceability. Additionally, responsibilities include implementing security measures, documenting standard operating procedures for systems administration, resolving issues related to hardware and software interoperability, and ensuring the systems’ availability, integrity, and functionality. The position requires independent work and adaptability to new systems, along with the provision of Tier II support to OIG end-users.
 Position Responsibilities
 <ul>
<li>Helpdesk Support Services:</li>
<li>Provide assistance to end-users for a range of technical issues, including hardware, software, password resets, and printer problems.</li>
<li>Identify, research, and resolve technical problems while maintaining efficient communication with users throughout the troubleshooting process.</li>
<li>Technical Assistance and Customer Support:</li>
<li>Respond promptly to telephone calls and emails, ensuring excellent customer service and follow-up to confirm resolution satisfaction.</li>
<li>Escalate complex issues to senior technical personnel when necessary, ensuring that all problems are tracked and documented in the Helpdesk ticketing system.</li>
<li>System Monitoring and Maintenance:</li>
<li>Regularly monitor IT systems to anticipate and resolve potential technical issues before they impact users.</li>
<li>Document all operations and maintenance activities in the Helpdesk tool (HEAT) with detailed actions taken, results, and pertinent data.</li>
<li>Reporting and Compliance:</li>
<li>Prepare and submit various reports reflecting the performance and achievements related to Helpdesk services, adhering to agreed-upon formats and frequencies.</li>
<li>Conduct periodic assessments to ensure that service level agreements (SLAs) are met, identifying areas for improvement and reporting on progress.</li>
<li>Inventory Management:</li>
<li>Assist in maintaining an inventory of IT assets, ensuring that all equipment is accounted for and accurately reported in the asset management system.</li>
<li>Provide regular inventory status reports, including the condition and operational status of all IT equipment.</li>
<li>Training and Documentation:</li>
<li>Develop and maintain a Standard Operating Procedures (SOP) manual for Helpdesk activities to ensure consistency and quality in operations.</li>
<li>Train end-users on new systems and applications, ensuring they have the knowledge needed to utilize technology effectively.</li>
<li>Collaboration with IT Teams:</li>
<li>Work closely with other IT departments to support network and infrastructure systems, ensuring an integrated approach to technology support.</li>
<li>Participate in team meetings and provide input on process improvements and emerging technologies that can enhance IT service delivery.</li>
</ul>
Qualifications
 <ul>
<li>Minimum of five (5) years of experience managing IT systems at the senior level.</li>
<li>Preference of Bachelor’s degree, or higher, in an IT-related field.</li>
<li>Minimum of 1 Technical Certification (VMWare Certified Professional (VCP%-DCV or Higher), MCSE: Infrastructure (or MCSE: Cloud Platform and Infrastructure), MCSD: Azure Solutions Architect, MCSA: Windows Server 2012 or Higher, Red Hat, etc.).</li>
<li>US Citizenship to successfully complete a government issued background investigation.</li>
<li>Strong customer service skills, teaming skills, and the ability to collaborate within a cross-functional team. Ability to research and resolve problems efficiently and accurately.</li>
<li>Strong system and network troubleshooting ability.</li>
<li>Familiar with Windows Server operating systems, specifically Windows Server 2012 R2.</li>
<li>Familiar with storage technologies and concepts, to include iSCSI and NAS.</li>
<li>Familiar with enterprise backup solutions and policies.</li>
<li>Familiar with Linux.</li>
<li>Performs detail oriented task in an independent environment.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Experience providing project briefs to senior executives.</li>
</ul>
We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
 
EEO Statement
 ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.

Systems Engineer, Intermediate

WorkForce

<ul><li>Provide technical support and resolve issues via phone, email, and chat in [Arabic] and [English].</li><li>Document and track support requests using helpdesk software.</li><li>Assist with product installation, configuration, and troubleshooting.</li><li>Follow up with clients to ensure issues are resolved.</li><li>Contribute to knowledge base and support documentation.</li></ul>Job Type: Contract Contract length: 3 monthsPay: QAR2,500.00 - QAR3,000.00 per month

Helpdesk Operator

JCDecaux Middle East

<div>
 
 
 Job Description
 
 
 
 
 
 
 
 The Candidate will be performing the following tasks:
 
 
 
 
 
 
 &bull; Provide Level 1 (L1) technical support for infrastructure issues including laptops, desktops, printers, scanners, and network devices
 
 
 &bull; Offer L1 support for digital platforms, including troubleshooting our in house CMS system
 
 
 &bull; Monitor and maintain computer systems and networks to ensure optimal performance and uptime
 
 
 &bull; Install, configure, and update operating systems, antivirus software, and productivity tools for new and existing users
 
 
 &bull; Manage inventory records for IT assets, including hardware lifecycle tracking and software license compliance
 
 
 &bull; Coordinate local IT procurement, vendor communication, and oversee external repairs or warranty claims
 
 
 &bull; Perform routine system backups and assist in data recovery procedures when needed
 
 
 &bull; Assist with user account setup, password resets, and access permissions in Active Directory or similar systems
 
 
 &bull; Maintain documentation of IT procedures, troubleshooting guides, and asset logs
 
 
 &bull; Conduct basic network diagnostics, such as checking connectivity, IP conflicts, and router/switch status
 
 
 &bull; Provide on-site and remote support using tools like Microsoft Teams, Remote Desktop, or helpdesk platforms
 
 
 &bull; Collaborate with regional or global IT teams to escalate issues and implement best practices
 
 
 &bull; Ensure compliance with IT policies, including data protection, acceptable use, and security protocols
 
 
 &bull; Support hardware upgrades, peripheral installations, and office moves or reconfigurations
 
 
 &bull; Assist in training end-users on new systems, tools, or updates to improve digital literacy
 
 
 
 
 
 
 SKILLS:
 
 
 
 
 
 
 
 
 Qualification &amp; experience
 
 
 
 
 &bull; Degree in Computer Science, Information Technology, or a related field
 
 
 &bull; 2-3 years experience in IT support, helpdesk, or technical services
 
 
 &bull; Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
 
 
 &bull; Familiarity with Windows OS, basic command-line tools, and system settings
 
 
 &bull; Understanding of network fundamentals (IP addressing, DNS, DHCP, LAN/WAN)
 
 
 &bull; Experience with ticketing systems (e.g., Zendesk, Solarwinds, etc)
 
 
 &bull; Ability to diagnose and resolve hardware/software issues efficiently
 
 
 &bull; Strong communication and customer service skills to support non-technical users
 
 
 &bull; Organizational skills for managing multiple tasks, documentation, and inventory
 
 
 
 
 
 
 Personal skills
 
 
 
 &bull; Excellent communication skills (both written and verbal)
 
 
 &bull; Ability to work under pressure in a local/global context.
 
 
 &bull; Ability to troubleshoot new and critical technical issues as they arise.
 
</div>

Technical Support Specialist

Planlab Solutions

Location: Lahore (On-site) Employment Type: Full-timeOpen Positions:<ul><li>4 &ndash; Afternoon Shift (9 hours)</li><li>4 &ndash; Night Shift (9 hours)</li></ul>About the RolePlanLab Solutions is looking for Customer Support Specialists to join our team for afternoon and night shifts. In this role, you will handle support requests, maintain accurate records in CRM systems, and ensure smooth resolution of client inquiries.This is a support-focused position &mdash; no sales, cold calling, or commission-based tasks.Key Responsibilities<ul><li>Respond to and manage incoming support requests via CRM and ticketing platforms.</li><li>Document, track, and update cases using tools like Zendesk, Freshdesk, Gorgias, or other helpdesk software.</li><li>Communicate clearly and professionally in English with users to understand issues and provide solutions.</li><li>Follow internal workflows to ensure timely and accurate resolution of requests.</li><li>Escalate complex issues to the appropriate internal team.</li><li>Monitor pending tickets, follow up, and close cases efficiently.</li><li>Maintain data accuracy and service quality while handling multiple tasks simultaneously.</li></ul>Required Skills &amp; Competencies<ul><li>Strong English communication skills (written and verbal).</li><li>Basic computer and internet proficiency, including MS Excel and office applications.</li><li>Detail-oriented with strong organizational skills.</li><li>Ability to work independently and adhere to shift schedules.</li><li>Problem-solving mindset and ability to prioritize tasks effectively.</li><li>Flexibility to work afternoon or night shifts, including weekends if scheduled.</li></ul>Preferred Experience<ul><li>Prior experience in customer support, helpdesk, service desk, or administrative support roles.</li><li>Hands-on experience with CRM platforms and ticketing systems.</li><li>Familiarity with SLA-driven or process-oriented support environments.</li></ul>Education<ul><li>Minimum High School diploma or equivalent.</li><li>Additional training in customer support software or service operations is a plus.</li></ul>How to ApplySubmit your updated resume to be considered. Only shortlisted candidates will be contacted.Job Type: Full-timePay: From Rs45,000.00 per monthApplication Question(s):<ul><li>What is your current Salary?</li><li>What is your expected salary?</li><li>Can you write professional emails and do live chat?</li><li>Are you comfortable with outbound calls?</li><li>What is your English proficiency level between (1 to 10)?</li></ul>Work Location: In person

Customer Support Agent– Afternoon & Night Shifts

Infoorigin Inc

<div>Position Type: Help Desk Coordinator/Administrative Assistant
Location: Indianapolis, IN
Position Type: Onsite (Long Term Contract)
Interview Process: Phone &amp; In Person
Required/Desired Experience:<ul><li>
Associate degree or higher in Information Technology, Business Administration, or a related field (will consider min. 5 yrs. exp. in lieu of degree).</li><li>
Experience in IT helpdesk or technical support roles, including experience in cross-functional coordination, ticket triage, and customer service.</li><li>
Experience as executive-level administrative support, including HR coordination, travel logistics, and vendor collaboration.</li><li>
Experience in procurement coordination or purchasing support.</li><li>
Experience in account or identity management support.</li><li>
Experience with event planning or coordination.</li><li>
Prior experience handling sensitive information and maintaining confidentiality.</li><li>
Strong attention to detail &amp; time management with ability to multi-task and prioritize effectively in a fast-paced environment.</li><li>
Strong written &amp; verbal communication skills.</li><li>
Strong skills in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).</li><li>
Relevant industry certifications or similar credentials.</li></ul></div>

Help Desk Analyst

Supply Chain Services

Responsibilities:<ul><li>Strong knowledge of IT systems, networking, and troubleshooting.</li><li>Handle network maintenance, system updates, and documentation.</li><li>Manage IT purchases, vendor coordination, and asset records.</li><li>Respond to helpdesk tickets and assist users promptly.</li><li>Maintain IT documentation and ensure regular data backups.</li><li>Analyze workflows and implement process improvements.</li><li>Create technical support guides for internal use.</li><li>Troubleshoot office UPS and coordinate with IT vendors.</li><li>Self-motivated and able to work independently.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li><li>1&ndash;3 years of experience in IT support or networking.</li><li>Strong desktop and technical support skills.</li><li>Knowledge of internet security and data privacy principles.</li><li>Up-to-date with IT trends, tools, and best practices.</li></ul>Working Hours UK Shift(Standard timings; subject to change as per business requirements)<ul><li>Holidays follow the UK calendar (Pakistani federal holidays are not observed).</li><li>Summer: 12:30 PM &ndash; 09:30 PM</li><li>Winter: 01:30 PM &ndash; 10:30 PM</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Do you live in Bahria Town karachi ? if yes then please mention home address .</li><li>Your Salary Expectations and Joining Date?</li><li>How many years of experience you have in IT field?</li></ul>Work Location: In person

IT and Network Support Executive Bahria Town Karachi

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