helpdesk support

Deskfrnd

<p><b>About the Role</b></p><p>DeskFrnd is hiring a <b>Facilities Management (FM) Helpdesk Support Executive</b> to work on behalf of our UK-based client, <b>Wynex Global</b>. This role requires a confident communicator who can handle inbound and outbound calls, manage work orders, and ensure smooth coordination between clients, engineers, and contractors.</p><p>This position suits someone highly organised, proactive, and capable of managing multiple operational tasks.</p><p><b>Key Responsibilities</b></p><ul><li>Act as the first point of contact for all incoming calls and emails from UK clients regarding maintenance requests and facility management issues.</li><li>Log new jobs, assign engineers, and update the internal system with job progress and completion details.</li><li>Coordinate with engineers and subcontractors to ensure timely completion of both <b>hard services</b> (electrical, plumbing, HVAC, repairs) and <b>soft services</b> (cleaning, security, etc.).</li><li>Create, update, and close work orders, maintaining accuracy across all job records.</li><li>Schedule and book <b>ad-hoc</b> and <b>planned maintenance (PPM)</b> tasks as required.</li><li>Follow up with clients for updates, confirmations, and feedback.</li><li>Communicate professionally with UK-based teams to resolve issues promptly.</li><li>Prepare daily and weekly reports for the management team.</li></ul><p><b>Requirements</b></p><ul><li>Minimum 1 year of experience in customer service, helpdesk, or facilities management coordination (UK client exposure preferred).</li><li>Excellent English communication skills (spoken and written).</li><li>Strong multitasking and time management abilities.</li><li>Comfortable handling phone and email correspondence with professionalism.</li><li>Proficiency in MS Office, spreadsheets, and CRM/helpdesk software.</li><li>Ability to work independently and collaboratively within a team.</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary (based on experience).</li><li>Professional growth and long-term opportunity with UK-based projects.</li><li>Dynamic work environment with a supportive team.</li></ul><p><b>Walk-In Interviews (For Fast Hiring Process)</b></p><p>We are conducting <b>walk-in interviews for immediate hiring</b> &mdash; no telephonic interviews due to urgency.<br/>Candidates are encouraged to <b>visit the office directly</b> for a quick assessment and interview.</p><p><b>Location:</b> Allama Iqbal Town, Lahore<br/><b>Timings:</b> 1 PM &ndash; 5 PM (Monday to Wednesday)<br/><b>Contact:</b> +923215424142</p><p>Job Type: Full-time</p><p>Pay: Rs70,000.00 - Rs90,000.00 per month</p><p>Work Location: In person</p>

Customer Support Executive – UK Facilities Management Account

Engie

<div></div><div><div><div><div><div><div><div><div><div><div><div><b>Job Purpose:</b></div></div></div><div><br>
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<div>Operates the helpdesk by receiving requests, resolving and allocating accordingly.</div></div></div><div><br>
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<div><b>Key Responsibilities:</b></div></div></div><br>
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<div><ul><li>Utilize and operate the CAFM &amp; Helpdesk system</li>
<li>Receive calls and determine, category, type and response.
</li><li>Enter the details of the request on the Helpdesk system</li>
<li>Advise the caller of when to expect a first line of response</li>
<li>Allocate the request to the designated Service Provider (SP) and inform other concerned parties as appropriate</li>
<li>Be aware of multiple calls regarding the same issue and advise accordingly</li>
<li>As the system alerts to an outstanding response, contact the SP directly to ascertain why the delay and inform the caller</li>
<li>In the event of a further untimely delay, escalate to concerned parties and inform the caller</li>
<li>If required, closely monitor the progress of all jobs until closed and verify the SP has closed with sufficient information on work performed</li>
<li>Closes the loop with the end user to their satisfaction</li>
<li>Carries out telephone surveys</li>
<li>Any other customer facing activity as instructed</li>
<li>Support in CAFM and other technology related activities.</li>
<li>Logs and resolves CAFM related requests</li>
<li>Support in data management tasks and other tasks given by Management</li></ul></div><br>
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<div><div><div><b>Skills Required:</b></div></div></div><br>
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<div><ul><li>Strong organizational skills, interpersonal skills and a positive attitude</li>
<li>Strong verbal and written communication skills</li>
<li>Proven skills related to the position</li>
<li>Strong communication and interpersonal skills</li>
<li>Ability to delegate tasks and supervise others</li>
<li>Great multi-tasking abilities and attention to detail</li></ul></div><br>
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<div><div><div><b>Qualifications:</b></div></div></div><br>
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<div><ul><li>Degree in Information Technology or equivalent experience</li>
<li>Has Helpdesk experience</li>
<li>Demonstrated proficiency in the Microsoft Office environment including Word, Excel, PowerPoint, Project and Outlook</li>
<li>Technology savvy, with interest in IT &amp; Systems</li>
<li>Approx. 3 plus years related experience</li></ul></div></div><div><br>
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</div></div></div></div></div></div><div></div><div><div><div><div><b>Business Unit: </b>LEI RoW
</div></div></div></div><div><div><div><div><b>Division: </b>LEI RoW AMEA - UAE
</div></div></div></div><div><div><div><div><b>Legal Entity: </b>ENGIE Cofely Energy Services LLC
</div></div></div></div><div><div><div><div><b>Professional Experience: </b>Skilled ( &gt;3 experience &lt;15 years)
</div></div></div></div><div><div><div><div><b>Education Level: </b>Technical Qualification
</div></div></div></div><div><div><div><div><b>Company Name: </b>ENGIE UAE
</div></div></div></div><div><div><div><p>Why this matters to us</p>
<p>Our organisation is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We offer reasonable accommodations upon request for individuals with disabilities.</p></div></div></div></div></div>

Help Desk Operator

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   Job description:
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  We are seeking an IT Operations Engineer with a diverse skill set encompassing basic IT helpdesk support, knowledge of business continuity practices and a basic understanding of cybersecurity principles.
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   Responsibilities:
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   Manage and keep a record of devices, accounts and software license.
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   Install and configure softwares on end-user devices.
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   Provide technical support to end-users, resolving hardware and software issues.
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   Document troubleshooting steps and solutions for future reference.
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   Prepare user devices, accounts and software licenses according to HR&rsquo;s notice.
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   Support in developing &amp; improving operational procedures in managing IT assets and resources, including user devices, accounts and software licenses.
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   Assist on IT-related audits and assessments where required.
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   Implement cybersecurity measures to protect systems and data from unauthorized access, data breaches, and cyber attacks.
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   Develop and enforce security policies, procedures, and best practices.
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  <strong>
   Qualifications required:
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   A diploma or bachelor's degree in computer science, engineering, information systems, or its equivalent.
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   Strong technical knowhow on Macbooks, TCP/IP, Linux OS, firewalls, good exposure to enterprise security software and solutions.
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   Excellent communication, problem solving, and critical thinking skills, great sense of responsibility.
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   Capable of self learning and acquiring new knowledge and skills to be relevant and stay relevant in the files.
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   Preferred qualifications:
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   Prior experience in IT helpdesk support roles.
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   Experience managing Macbooks, MDM, and enterprise softwares.
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   Experience in providing IT support.
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IT Operation Engineer

Stefanini North America and APAC

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 <p>
  <strong>
   Job Description:
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   Provide swift and professional deskside IT support
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   Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
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   Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
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   Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
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   Collaborate with other support groups across global locations to help troubleshoot client issues
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   Utilize tools for building, monitoring and troubleshooting client devices
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   Participate in Disaster recovery testing exercises
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   Upholding procedures for logging, reporting, and statistically monitoring desktop operations
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   Write technical support and client documentation in form of Knowledgebase articles
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   Meet or exceed expected customer service levels
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   Requirements:
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   Minimum 3+ years of relevant experience in a Desktop Support/IT Helpdesk role.
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   Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
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   Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
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   Windows Migration.
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   Hardware/Software Troubleshooting
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   Experience with VPN, Soft Phones, Remote Desktop, VDI.
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   Asset Tracking/Inventory Management
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   Phone and Tablet support (Windows, iPhone, iOS, Android)
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   Experience with Ticketing System (ServiceNow).
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   Strong Communications Skills
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   Excellent proven track record supporting clients in a financial environment.
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   Excellent proven customer service based approach
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   Good written and verbal communication skills
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   Good time management skills
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   Strong organizational and analytical skills
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   Ability to multi-task and work under pressure
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   Ability to work autonomously and within team
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   Dress Code: Business casual
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Desktop Support Specialist

Contegris Pvt Ltd

<p><b>About Contegris</b></p><p>Contegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.</p><p><b>Job Overview</b></p><p>We are looking for a proactive System Support Engineer to resolve user-reported technical issues and ensure high First Contact Resolution (FCR) rates. The role involves troubleshooting, documenting incidents, escalating alerts when necessary, and maintaining a positive customer experience. Strong communication skills and a customer-centric approach are essential.</p><p><b>Key Responsibilities</b></p><ul><li>Respond promptly and professionally to customer inquiries received via phone, email, and chat.</li><li>Resolve customer complaints and issues efficiently and empathetically.</li><li>Communicate clearly and effectively, both verbally and in writing.</li><li>Actively listen to customer concerns and ask clarifying questions.</li><li>Proficiently use CRM / HelpDesk to track customer interactions and manage.</li><li>Utilize chat platforms and email systems effectively.</li><li>Analyze customer issues and identify root causes.</li><li>Offer appropriate solutions and alternatives to resolve customer problems.</li><li>Escalate complex issues to appropriate team members.</li><li>Follow up with customers to ensure resolution and satisfaction.</li><li>Accurately document all customer interactions in the CRM system.</li><li>Maintain detailed records of customer inquiries, complaints, and resolutions.</li></ul><p><b>Requirements</b></p><ul><li><b>Education:</b> Bachelor's degree, preferably BS. <b>Students currently enrolled in a BS (CS / IT) are also encouraged to apply.</b></li><li><b>Experience: Fresh or up to 1 year </b>experience in high pace call center (preferable).</li><li>Basic knowledge of Linux, Networking, and Network Security</li><li>Customer Oriented</li><li>Excellent Communication Skills</li><li>Attention to detail</li><li>Ability to handle pressure</li><li>Good Team player</li><li>Strong problem-solving skills</li><li>Willing to perform duties in morning/afternoon/evening/night shift.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs60,000.00 per month</p><p>Work Location: In person</p>

Support Engineer L-1

Noventiq WLL

<p><b>Purpose, Essential Duties and Responsibilities:</b></p><ul><li>Provide first-line technical support to employees and end-users, including troubleshooting hardware, software, and network issues.</li><li>Provide day-to-day technical support to end-users on IT-related issues, including hardware, software, and network problems.</li><li>Respond to user queries via email, phone, or in person, ensuring timely and effective resolutions.</li><li>Assist in setting up and configuring computers, printers, and other peripherals for new users.</li><li>Install, configure, and update operating systems and software applications.</li><li>Log and track IT support tickets, ensuring timely resolution of issues and escalation when necessary.</li><li>Assist in troubleshooting basic network connectivity issues (LAN, Wi-Fi, VPN).</li><li>Maintain accurate documentation of support processes, issues, and resolutions.</li><li>Actively participate in training programs to expand technical knowledge and skills.</li><li>Assist in the management and tracking of IT hardware and software inventory.</li><li>Perform additional IT-related tasks as needed to support the IT department.</li></ul><p><b>Qualifications / Certifications</b></p><ul><li>Educational Background: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Experience: Fresh graduates or candidates with minimal experience are welcome to apply.</li><li>Experience with basic network troubleshooting (TCP/IP, DNS, DHCP).</li><li>Prior experience in an IT support or helpdesk role (internships or projects) is a plus.</li></ul><p>Job Type: Full-time</p>

IT Support Specialist (L1)

Hiring Talent

<p>Seeking an experienced IT Support Officer to join a steel manufacturing company.</p><p><b>Responsibilities:</b></p><ul><li>Install, configure, and support computers, laptops, and peripheral devices.</li><li>Maintain Active Directory, firewalls, switches, access points, and critical servers (Helpdesk, Antivirus, Data Server, DHCP, Office 365).</li><li>Manage the virtualization system (VMware) for efficient performance and scalability.</li><li>Oversee daily operations of the data center, including server, storage, and network management.</li><li>Support and manage audio and video conferencing systems for seamless communication.</li><li>Ensure smooth connectivity between desktops, file servers, email servers, and other systems.</li><li>Maintain IT asset records and ensure data integrity through regular updates.</li><li>Enforce ISO procedures and work instructions related to IT.</li></ul><p><b>Responsibilities:</b></p><ul><li>Oversee system upgrades and guide IT staff during implementations.</li><li>Manage weekly, monthly, and yearly data backups for data protection.</li><li>Test network servers and related equipment to ensure optimal performance.</li><li>Coordinate with vendors and service providers for warranties, support, and payments.</li><li>Conduct preventive maintenance activities as per SOPs.</li><li>Regularly review and improve processes for IT operations compliance.</li></ul><p><b>Education:</b> Minimum Graduation in Computer Science/Commerce.</p><p><b>Minimum:</b> 3 - 4 years of experience</p><p>Interested candidates may apply.</p><p>Job Type: Full-time</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>IT Support: 3 years (Preferred)</li><li>maintaining Active Directory: 2 years (Preferred)</li><li>managing the virtualization system: 2 years (Preferred)</li></ul><p>Work Location: In person</p>

IT Support Officer

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