helpdesk support

Pelican Products, Inc.

SUMMARY
 Under minimum supervision, responsible for providing setup, management and support for Windows infrastructure, including, cabling, desktop, peripheral, and software installations, changes and troubleshooting. Provides system and software support and assists in the development of procedures and documentation.
 PRIMARY DUTIES AND RESPONSIBILITIES
 <ul>
<li>Troubleshoot and resolve end user desktop/laptop issues in a mixed Windows and Mac OS X environment (Majority Windows)</li>
<li>Handle service requests from management and end-users related to new installations, changes, break/fix, and troubleshooting.</li>
<li>Provides support to end users with systems and software problems and questions.</li>
<li>Provides support to end users with printers, standard page and label printing.</li>
<li>Support with conference room equipment setup and assistance.</li>
<li>Maintain help desk applications and process helpdesk tickets.</li>
<li>Develops procedures, tutorials, training guides and documentation.</li>
<li>Proactively provide patch management and upgrades to ensure the highest level of support and security.</li>
<li>Follows company policies and practices as outlined in the Employee Handbook and/or applicable employment agreement. Follows safety guidelines and procedures in accordance with the job.</li>
<li>Performs additional duties as assigned.</li>
</ul>
JOB REQUIREMENTS
 <ul>
<li>Computer Science degree or equivalent work experience.</li>
<li>3+ years with Windows operating systems and relevant software packages, including MS Office applications.</li>
<li>Experience with Microsoft Active Directory and/or Microsoft 365 Admin Center.</li>
<li>Proficient working with end users in a networked mixed OS client/server environment.</li>
<li>Highly motivated team player with strong communication skills able to perform assigned tasks with minimal supervision and an emphasis on customer service.</li>
<li>Ability to troubleshoot network, desktops, printers, peripherals, and wireless both OS and hardware.</li>
<li>Experience with Mac OSX.</li>
</ul>
ADDITIONAL INFORMATION: 
<ul>
<li>Actively supports and complies with Pelican’s objectives, guidelines, and commitment to Quality and Safety, with an emphasis on continual improvement.</li>
<li>Must be able to interact effectively and cooperatively with employees at all levels.</li>
<li>Must have the ability to complete assignments within the timeframe specified by the Manager.</li>
<li>Must be flexible regarding working hours and overtime. Must be able to work overtime on evenings and weekends, with or without advanced notice.</li>
<li>Must be able to operate in a fast-paced environment and handle multiple projects simultaneously.</li>
<li>Some travel may be required.</li>
</ul>
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
 <ul>
<li>While performing the duties of this job, the employee will be occasionally required to execute standard physical activities within the facility areas (i.e. stand, walk, sit, use hands/fingers).</li>
<li>While performing the duties of this job, the employee will be occasionally required to execute non-standard physical activities within the facility areas (i.e. climb or balance, stoop, kneel, crouch).</li>
<li>Ability to lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds.</li>
</ul>
Compensation & Benefits: 
Our compensation reflects the cost of labor across several U.S. geographic markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The annual U.S. pay range for this position is listed below. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. We also offer a comprehensive package of benefits, including paid time off, 10 paid holidays per year, medical/dental/vision insurance, company-paid life and disability plans, and matching 401k to eligible employees.
 Pelican Products, Inc. is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Helpdesk Support

ECCO Gulf WLL

<div>
 IT Helpdesk Support Engineer
 
 
 
 Job Summary
 
 
 
 We are seeking an experienced Helpdesk Support Professional to provide both functional
 
 
 assistance and technical support to end users. The successful candidate will be
 
 
 responsible for supporting Microsoft Windows and client software, administering and
 
 
 managing endpoints on-site and remotely, and maintaining user accounts, including
 
 
 
 Creation, Activation, And Deactivation. Additional Responsibilities Include Operating The
 
 
 
 ManageEngine suite for ServiceDesk ticketing and Endpoint Management, supporting the
 
 
 Attendance System and Telephony, as well as handling various server and network-related
 
 
 tasks. This individual will serve as the primary point of contact for providing both technical
 
 
 and functional assistance to users on deployed applications, following established
 
 
 procedures and training guidelines. A solid understanding of Microsoft Azure and the
 
 
 Dynamics Platform is required.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Serving as the first point of contact for customers seeking technical assistance over
 
 
 </li>
 </ul>
 the phone or email.
 
 
 <ul>
 <li>
 support users on a functional level, by offering guidance on how to use systems and
 
 
 </li>
 </ul>
 equipment.
 
 
 <ul>
 <li>
 Performing remote troubleshooting through diagnostic techniques and pertinent
 
 
 </li>
 </ul>
 questions.
 
 
 <ul>
 <li>
 Performing on-site installations and support.
 </li>
 <li>
 Install and configure Windows and other desktop software.
 </li>
 <li>
 Configure and manage connectivity and storage
 </li>
 <li>
 Maintain Windows
 </li>
 <li>
 Protect devices and data
 </li>
 <li>
 Deploy Windows client
 </li>
 <li>
 Manage identity and access by creating and maintaining AD users.
 </li>
 <li>
 Manage compliance policies and configuration profiles
 </li>
 <li>
 Manage, maintain, and protect devices
 </li>
 <li>
 Manage apps
 </li>
 <li>
 Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors,
 
 
 </li>
 </ul>
 Printers, etc.)
 
 
 <ul>
 <li>
 Rollout patches.
 </li>
 <li>
 Assist in person or remotely in the resolution of support issues among company sites
 
 
 </li>
 </ul>
 to ensure timely distribution of knowledge and positive impact on user satisfaction
 
 
 <ul>
 <li>
 Maintain printing systems and assist with network printer system maintenance
 
 
 </li>
 </ul>
 C1-Internal
 
 
 <ul>
 <li>
 Maintain backup system and processes.
 </li>
 <li>
 Research, resolve, and respond to questions received via telephone calls, e-mail,
 
 
 </li>
 </ul>
 walk-ups, open submitted tickets and callbacks in a timely manner, in accordance
 
 
 with current procedures
 
 
 <ul>
 <li>
 Acquire and maintain current knowledge of relevant product offerings and support
 
 
 </li>
 </ul>
 policies in order to provide technically accurate solutions to customers
 
 
 <ul>
 <li>
 Maintains records of daily communication transactions, problems, remedial actions
 
 
 </li>
 </ul>
 taken, and installation activities by creating and updating the required tickets.
 
 
 <ul>
 <li>
 Work effectively and professionally with other team members, learns from and
 
 
 </li>
 </ul>
 shares knowledge with others.
 
 
 <ul>
 <li>
 Escalate irresolvable issues to Engineers, advanced support or vendor support.
 </li>
 <li>
 Identify and resolve problems of basic scope using proper tools and techniques
 </li>
 <li>
 Offers suggestions for process improvements in the helpdesk area.
 </li>
 <li>
 Applies basic standards and procedures to accomplish tasks including learning how
 
 
 </li>
 </ul>
 to use and apply applicable technologies.
 
 
 <ul>
 <li>
 Manage and Operate the ManageEngine Suite ServiceDesk Plus and EndPoint Central
 </li>
 <li>
 Has helpful customer service-oriented personality and enjoys interacting with and
 
 
 </li>
 </ul>
 helping others.
 
 
 
 Required Skills And Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, or a related field
 </li>
 <li>
 Relevant Microsoft certifications: Windows Client; Managing Modern Desktop; Azure
 </li>
 <li>
 Minimum 2 year of hands-on experience Microsoft Client and server platforms as a
 
 
 </li>
 </ul>
 helpdesk technician
 
 
 <ul>
 <li>
 Effective communication skills in both written and verbal forms
 </li>
 <li>
 Mandatory: Fluent Arabic &amp; English speaker
 </li>
 </ul>
</div>

IT Helpdesk Support Engineer - (6 Months Contract)

ECCO Gulf Majorel Qatar

<div><h3 class="jobSectionHeader">IT Helpdesk Support Engineer</h3>
<h4 class="jobSectionHeader">Job Summary</h4>
<ul>
<li>We are seeking an experienced Helpdesk Support Professional to provide both functional assistance and technical support to end users.
</li>
<li>The successful candidate will be responsible for supporting Microsoft Windows and client software, administering and managing endpoints on-site and remotely, and maintaining user accounts, including creation, activation, and deactivation.
</li>
<li>Additional responsibilities include operating the ManageEngine suite for ServiceDesk ticketing and Endpoint Management, supporting the Attendance System and Telephony, as well as handling various server and network-related tasks.
</li>
<li>This individual will serve as the primary point of contact for providing both technical and functional assistance to users on deployed applications, following established procedures and training guidelines.
</li>
<li>A solid understanding of Microsoft Azure and the Dynamics Platform is required.</li> 
</ul>
<h4 class="jobSectionHeader">Key Responsibilities</h4> 

<ul>
<li>Serving as the first point of contact for customers seeking technical assistance over the phone or email.
</li>
<li>Support users on a functional level by offering guidance on how to use systems and equipment.
</li>
<li>Perform remote troubleshooting through diagnostic techniques and pertinent questions.
</li>
<li>Perform on-site installations and support.
</li>
<li>Install and configure Windows and other desktop software.
</li>
<li>Configure and manage connectivity and storage.
</li>
<li>Maintain Windows.
</li>
<li>Protect devices and data.
</li>
<li>Deploy Windows client.
</li>
<li>Manage identity and access by creating and maintaining AD users.
</li>
<li>Manage compliance policies and configuration profiles.
</li>
<li>Manage, maintain, and protect devices.
</li>
<li>Manage apps.
</li>
<li>Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc.).
</li>
<li>Roll out patches.
</li>
<li>Assist in-person or remotely in the resolution of support issues among company sites to ensure timely distribution of knowledge and a positive impact on user satisfaction.
</li>
<li>Maintain printing systems and assist with network printer system maintenance.
</li>
<li>Maintain backup system and processes.
</li>
<li>Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, submitted tickets, and callbacks in a timely manner, in accordance with current procedures.
</li>
<li>Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers.
</li>
<li>Maintain records of daily communication transactions, problems, remedial actions taken, and installation activities by creating and updating the required tickets.
</li>
<li>Work effectively and professionally with other team members; learn from and share knowledge with others.
</li>
<li>Escalate irresolvable issues to Engineers, advanced support, or vendor support.
</li>
<li>Identify and resolve problems of basic scope using proper tools and techniques.
</li>
<li>Offer suggestions for process improvements in the helpdesk area.
</li>
<li>Apply basic standards and procedures to accomplish tasks, including learning how to use and apply applicable technologies.
</li>
<li>Manage and operate the ManageEngine Suite &ndash; ServiceDesk Plus and Endpoint Central.</li> 
</ul>
<h4 class="jobSectionHeader">Required Skills and Qualifications</h4> 

<ul>
<li>Bachelor&rsquo;s degree in Computer Science, or a related field.
</li>
<li>Relevant Microsoft certifications: Windows Client, Managing Modern Desktop, and Azure.
</li>
<li>Minimum 2 years of hands-on experience with Microsoft Client and Server platforms as a helpdesk technician.
</li>
<li>Effective communication skills in both written and verbal forms.
</li>
<li>Mandatory: Fluent in both Arabic and English.</li></ul></div>

Ibin Ajayan Trading Group

Job Title:Junior IT Support / Helpdesk TechnicianJob Summary:We are seeking a Junior IT Support / Helpdesk Technician with at least 1 year of experience in providing technical support. The ideal candidate will assist in troubleshooting hardware and software issues, supporting end-users, and ensuring smooth IT operations.Key Responsibilities:<ul><li>Provide first-level technical support for desktops, laptops, printers, and other IT equipment.</li><li>Troubleshoot and resolve hardware, software, and basic network issues.</li><li>Install, configure, and maintain operating systems and applications.</li><li>Assist with user account management (password resets, access permissions).</li><li>Log and track support requests in the ticketing system.</li><li>Support IT inventory management and maintain documentation.</li><li>Escalate complex issues to senior IT staff when necessary.</li></ul>Requirements:<ul><li>Minimum 1 year of experience in an IT support or helpdesk role.</li><li>Basic knowledge of Windows OS, MS Office, and common IT hardware.</li><li>Familiarity with network basics (LAN/Wi-Fi, IP addressing).</li><li>Good problem-solving and communication skills.</li><li>Ability to work in a team-oriented environment.</li><li>Diploma or degree in IT, Computer Science, or related field (or equivalent experience).</li></ul>Preferred Skills (Nice to Have):<ul><li>Basic knowledge of Active Directory and Office 365.</li><li>Knowledge of remote support tools.</li><li>Basic understanding of IT security best practices.</li><li>Basic knowledge of networking and CCTV.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Required notice period / visa status?</li></ul>

Junior IT Support/Helpdesk Technician

Vodafone

<div>
 
 Join Us
 
 
 
 At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
 
 
 
 Role purpose:
 
 
 
 Acts as Service Desk Support to enterprise end users through the customer&rsquo;s 1st Line Support Helpdesk (Local, Regional, or Global Helpdesk) based on Helpdesk to Helpdesk Support Model providing Service Desk functionalities (Authorization Management, Service Request Management, Incident Management, Inventory Management, Service Level Management, Relationship Management, and Problem Management) by managing deliverables in a timely fashion with the best possible quality through integrated 3rd Level of Support (OpCo, Partner, Affiliate, 3rd Party Supplier) and other ad-hoc tasks as dictated by business needs.
 
 
 
 Key accountabilities and decision ownership:
 
 
 
 <ul>
 <li>
 Receive requests/incidents via managing different communication channels (M2M, Remedy, VGECO, Service Now, Email, Phone and other integrated portals) (predominantly calls) to support customers
 </li>
 <li>
 Acknowledge requests/incidents within agreed Response Time
 </li>
 <li>
 Dealing with issues being reported by Vodafone Automotive users and Global Catalogue users
 </li>
 <li>
 Processing tickets &amp; orders in the relevant service support systems
 </li>
 <li>
 Taking ownership of incidents or escalations, including follow up &amp; partner liaison
 </li>
 <li>
 Validate requests/incidents against agreed templates to ensure high quality details submitted to next level of support
 </li>
 <li>
 Liaising with both external &amp; internal partners within the support ecosystem (OPAs, Service Managers, Account Managers, etc.)
 </li>
 <li>
 Complying with pre-agreed SLAs &ndash; proactively chasing partners (by email or phone) to ensure that SLAs are met
 </li>
 <li>
 Providing Level 1 support &amp; first-time resolution whenever possible, plus Level 2 support &amp; resolution if possible
 </li>
 <li>
 Supporting Incident Management, Knowledge Management, Quality Management &amp; Problem Management processes
 </li>
 <li>
 Creating and maintaining FAQ database (and related support &amp; Knowledge Management collateral) and contact lists
 </li>
 <li>
 Taking ownership for the resolution of an issue (order, ticket) through its lifecycle
 </li>
 <li>
 Contribute actively to service improvement initiatives (to support &amp; improve the service desk operation)
 </li>
 <li>
 Authorizes sender/caller against Authorized List DB with Validation Procedures
 </li>
 <li>
 Direct and Report unauthorized communications to corresponding Authorized Contacts
 </li>
 <li>
 Submit requests for adding/removing/updating authorized contacts to correct internal teams
 </li>
 <li>
 Any other foreign language (especially Spanish, French, Italian or Hungarian) will be a major advantage
 
 
 
 </li>
 </ul>
 
 Core competencies, knowledge and experience:
 
 
 
 IT Knowledge
 
 
 Communication skills
 
 
 Team Player, ability to work in an international and virtual team environment
 
 
 A strong desire to pursue industry accreditation as part of a continued drive training and development
 
 
 Ability to perform in dynamic, high-growth &amp; high-uncertainty environments
 
 
 
 Must have technical / professional qualifications:
 
 
 
 Experience of working in a customer-facing support function (preferably IT)
 
 
 Good technical &amp; IT knowledge
 
 
 Experience of a multi-partner environment
 
 
 MS Office applications.
 
 
 Business level German and English&ndash; written and spoken
 
 
 
 #VOIS #BeUnrivalled #Createthefuture
 
</div>

IT Service Desk Senior Specialist GESC (German Speaker)

Bahri | البحري

<div>
 
 
 Job Purpose:
 
 
 
 Provide efficient, on-site IT helpdesk support to ensure timely resolution of technical issues, maintain high user satisfaction, and meet established Service Level Agreements (SLAs).
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Operations
 
 
 <ul>
 <li>
 Deliver 1st-level support for hardware, software, and network-related issues.
 </li>
 <li>
 Install, configure, and troubleshoot computer systems, peripherals, and applications.
 </li>
 <li>
 Respond promptly to incidents assigned via the IT ticketing system.
 </li>
 </ul>
 
 
 
 
 
 Incident Management
 
 
 <ul>
 <li>
 Diagnose and resolve incidents within agreed timelines.
 </li>
 <li>
 Escalate unresolved issues to appropriate IT teams or vendors.
 </li>
 <li>
 Track incident progress and keep users informed until closure.
 </li>
 </ul>
 
 
 
 
 
 Process Improvement
 
 
 <ul>
 <li>
 Work with the IT Support Manager to standardize operating procedures.
 </li>
 <li>
 Identify and recommend improvements to enhance IT service delivery.
 </li>
 </ul>
 
 
 
 
 
 Concepts &amp; Policies
 
 
 <ul>
 <li>
 Follow IT policies, security guidelines, and operational standards.
 </li>
 <li>
 Ensure compliance with company IT governance frameworks.
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; Documentation
 
 
 <ul>
 <li>
 Maintain accurate documentation of incidents, solutions, and procedures.
 </li>
 <li>
 Prepare reports on IT support activities, trends, and recurring issues.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer engineering, Information Technology, or related field.
 </li>
 <li>
 5-7 years of experience in desktop/helpdesk support.
 </li>
 <li>
 Strong knowledge of Microsoft Windows, Office 365, and basic networking.
 </li>
 <li>
 Experience with IT ticketing systems and remote support tools.
 </li>
 <li>
 Valid Professional Certifications.
 </li>
 </ul>
</div>

IT Support Sr. Analyst

ElMehy Engineering Company

Job Description1) Handling network issues including hardware and software.2) Support, document and monitor the IT Helpdesk.3) Performing daily and monthly checklists and Reports.4) Upgrading the network infrastructure.5) Training new system users and setting up their accounts.6) Configuring and enhancing servers.Job Requirements1) Office365 Exchange Online, SharePoint &amp; Workflows, Power Automate2) On-Premises Domain Controllers , MS Terminal Server, SAP B1, NAS3) Firewalls Sophos4) Hypervisors vSphere including ESXi 7 with vCenter5) Reports Using SQL queries6) Network infrastructure design, implementation, and troubleshooting.7) Surveillance System8) Voice Over IP9) Hardware MaintainingJob Type: Full-timePay: E&pound;1.00 - E&pound;2.00 per month

IT Specialist

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