helpdesk technician

Karami Companies Management

We are seeking a reliable and technically skilled IT Support Technician to join our team. The successful candidate will provide day-to-day IT support in a Windows environment, including troubleshooting issues with networking, computers, printers, and CCTV systems. The role also involves assisting with IT purchasing and asset management. A valid driving license is required, and having your own vehicle will be considered an added advantage.Key Responsibilities:<ul><li>Provide first-line and second-line support for hardware, software, and network-related issues.</li><li>Install, configure, and maintain Windows operating systems, applications, and user accounts.</li><li>Set up, maintain, and troubleshoot computers, printers, and related peripherals.</li><li>Support and maintain network infrastructure, including routers, switches, Wi-Fi, and cabling.</li><li>Monitor and maintain CCTV systems to ensure functionality and reliability.</li><li>Assist in managing IT assets and keeping accurate inventory records.</li><li>Support IT purchasing &mdash; sourcing quotations, evaluating suppliers, and tracking IT orders.</li><li>Ensure system backups and implement security best practices.</li><li>Maintain documentation of IT configurations and support procedures.</li><li>Provide on-site and remote technical assistance as required.</li></ul>Requirements:<ul><li>Proven experience in IT Support, ideally in a Windows-based environment.</li><li>Solid understanding of Windows 10/11, Windows Server, Microsoft 365, and Active Directory.</li><li>Good knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls, etc.).</li><li>Experience with hardware setup and troubleshooting (computers, printers, CCTV).</li><li>Strong analytical and problem-solving abilities.</li><li>Knowledge of IT asset management and procurement processes.</li><li>Excellent communication and interpersonal skills.</li><li>Valid driving license (required).</li><li>Owning a vehicle is an added advantage.</li></ul>Preferred Qualifications:<ul><li>CCNA, MCTS, HND or equivalent certifications.</li><li>Experience using IT ticketing/helpdesk systems.</li><li>Awareness of cybersecurity and data protection best practices.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>How many years of experience you have in Qatar in similar field ?</li><li>Do you have valid QID ?</li><li>Can you join immediately ? What is your notice period ?</li><li>Do you have driving license ?</li></ul>Work Location: In person

IT Support Technician

Cygnal Tech LLC

IT Support SpecialistCygnal Tech LLC &ndash; Doha, QatarPosition OverviewCygnal Tech LLC is seeking a skilled and proactive IT Support Specialist to join our technical operations team in Doha. The ideal candidate will be responsible for providing first- and second-level technical support, maintaining IT infrastructure, and ensuring smooth day-to-day operations across hardware, software, and network systems.Key Responsibilities<ul><li>Provide technical support to end-users via helpdesk, phone, email, and on-site assistance</li><li>Troubleshoot and resolve hardware, software, and network-related issues</li><li>Install, configure, and maintain desktops, laptops, printers, and peripheral devices</li><li>Manage user accounts, permissions, and access control (Active Directory / cloud systems)</li><li>Monitor and maintain IT systems, ensuring optimal performance and security compliance</li><li>Assist in setting up and supporting office networks, Wi-Fi, and VPN connections</li><li>Document incidents, solutions, and IT procedures in the ticketing system</li><li>Support software deployment, updates, and system upgrades</li><li>Coordinate with vendors for hardware repairs and service requests</li><li>Ensure data backup and recovery procedures are followed</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or related field</li><li>2&ndash;4 years of experience in IT support or helpdesk role</li><li>Strong knowledge of Windows OS, Microsoft 365, and basic networking (TCP/IP, DNS, DHCP)</li><li>Experience with troubleshooting hardware and software issues</li><li>Familiarity with IT ticketing systems (e.g., ServiceNow, Jira, Zendesk)</li><li>Understanding of cybersecurity best practices</li><li>Strong communication and problem-solving skills</li><li>Ability to work independently and handle multiple tasks under pressure</li></ul>Preferred Qualifications<ul><li>IT certifications such as CompTIA A+, Network+, Microsoft Certified: Fundamentals or equivalent</li><li>Experience in enterprise or multi-site IT environments</li><li>Basic knowledge of firewall and endpoint security tools</li></ul>Benefits<ul><li>Competitive salary package</li><li>Professional development and certification support</li><li>Opportunity to work in a growing technology-driven organization in Doha</li></ul>Pay: Up to QAR660,000.00 per yearWork Location: In person

IT Support Specialist

Arab Solutions

<div>
 
 Job Title:
 
 IT User Support Specialist
 
 
 
 Location:
 
 Qatar
 
 
 
 Experience:
 
 2&ndash;4 Years
 
 
 
 Job Summary
 
 
 
 We are seeking a proactive IT User Support Specialist to provide technical assistance and ensure smooth IT operations for end users. The ideal candidate will handle day-to-day support, troubleshoot issues, and maintain high user satisfaction.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide first-level technical support for hardware, software, and network issues
 </li>
 <li>
 Install, configure, and maintain desktops, laptops, printers, and applications
 </li>
 <li>
 Respond to user queries via phone, email, or ticketing system
 </li>
 <li>
 Troubleshoot and resolve IT issues in a timely manner
 </li>
 <li>
 Escalate complex issues to relevant teams when required
 </li>
 <li>
 Maintain IT assets and documentation
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Diploma or Bachelor&rsquo;s degree in IT or related field
 </li>
 <li>
 2&ndash;4 years of experience in IT support / helpdesk
 </li>
 <li>
 Strong knowledge of Windows OS, MS Office, and basic networking
 </li>
 <li>
 Good communication skills
 </li>
 <li>
 Arabic is a plus
 
 
 </li>
 </ul>
 Skills: documentation,it issues,it support,ms office,basic networking,hardware,software,network issues,it assets,technical support,windows os,helpdesk
</div>

IT User Support Specialist

Qatar Insurance Company

Qatar Insurance Company (QIC) is the largest insurance provider in Qatar and one of the leading insurers in the MENA region, founded in 1964. It provides: General insurance, Motor insurance, Medical insurance, Property &amp; engineering insurance, Marine &amp; liability insurance, Reinsurance and international operations.An IT Support Engineer at QIC is responsible for providing first-line and second-line technical support to employees, ensuring smooth operation of IT systems, applications, and infrastructure across the organization. The role supports both office users and business-critical insurance systems.Key Responsibilities:1. Technical Support (End-User Support)2. Network &amp; System Support3. Application &amp; Insurance Systems Support4. Security &amp; Access Management5. IT Operations &amp; Maintenance6. Ticketing &amp; Incident Management7. User Training &amp; SupportRequired Qualifications:Bachelor&rsquo;s degree in IT / Computer Science / Engineering2&ndash;5 years IT support experience (insurance or corporate preferred)Knowledge of:Windows Server / Active DirectoryMicrosoft 365Networking basics (TCP/IP, DNS, DHCP)Experience with helpdesk/ticketing systemsStrong communication and problem-solving skillsنوع الوظيفة: دوام كاملالراتب المدفوع: QAR٨٬٠٠٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

IT Support Engineer – Qatar Insurance Company (QIC)

SFAI Qatar

1. Technical and Operational Support&middot; Receive, log, and resolve user inquiries and technical issues from government entities, companies, and individuals through approved support channels.&middot; Provide immediate support to members of tender committees, auction committees, and other committees associated with system usage.&middot; Coordinate with specialized technical support teams to ensure timely resolution of issues in accordance with defined service timelines.&middot; Register all incidents, service requests, and inquiries in the ticketing system, ensuring full documentation of request status, response time, and resolution time.&middot; Prepare weekly management reports detailing ticket volumes, issue categories, applied solutions, and closure rates.&middot; Analyze recurring issues and propose root-cause solutions to enhance system stability and reduce service disruptions.&middot; Conduct periodic reviews of the Unified Procurement Portal to ensure data accuracy, completeness, and content integrity.2. Knowledge Management and User Experience Improvement&middot; Develop and update User Manuals, FAQs, and guidance materials as required.&middot; Consolidate frequently asked questions and systematically publish them within the system.&middot; Provide recommendations to improve User Experience (UX) and system usability based on user feedback and support data.&middot; Contribute to the continuous improvement of operational procedures related to HelpDesk Services.3. Training and Capacity Building&middot; Design and deliver comprehensive and continuous training programs for system users.&middot; Organize periodic workshops and training sessions to ensure efficient and effective system utilization.&middot; Prepare training materials (presentations, manuals, instructional videos) in both Arabic and English.&middot; Conduct individual training sessions for new users or users requiring additional support.&middot; Perform post-training evaluations to assess effectiveness and recommend future improvements.&middot; Provide post-training support to ensure proper application of acquired skills in operational environments.Required Experience&middot; Minimum 5 years of experience in:o HelpDesk and technical support serviceso System training deliveryo User support within government or enterprise environments&middot; Strong knowledge of Oracle systems, including:o Oracle iSuppliero Oracle iProcuremento Oracle Purchasingo Oracle Supplier Lifecycle Managemento Oracle Sourcingo Oracle Inventory&middot; Proficiency in Microsoft Office applications and Adobe Acrobat Pro.&middot; Hands-on experience with ticketing and incident management systems.Job Type: Full-timePay: QAR11,800.00 - QAR12,800.00 per monthWork Location: In person

Technical Support & Oracle SCM Support – HelpDesk Services

Value Company

<ul><li>Administer network and data security, including directory, group policy, firewalls, virus protection, and email security</li><li>Perform data backups to ensure all company-owned work is saved</li><li>Install and update network system improvements</li><li>Install and configure wireless networking equipment</li><li>Monitor servers, LAN/WAN, and Wi-Fi to ensure full coverage</li><li>Assist with the design, implementation, and support of new software and features</li><li>Evaluate connectivity issues, equipment, and software and hardware</li><li>Respond to IT issues; hardware maintenance, software, networking, etc.</li><li>Provide helpdesk and technical support either by phone, remote access, or site visits</li><li>Oversee troubleshooting for system errors</li><li>Set up equipment for new users and employees</li><li>Consult with vendors and clients to integrate and update company technology</li><li>Ensure system optimization for all technology resources</li></ul>Information Technology Requirements and Qualifications<ul><li>High school degree or equivalent; bachelor&rsquo;s degree in computer science, information systems, or related field preferred</li><li>Industry certification (MCSE), CompTIA A+, CompTIA Net+ certification, or other related IT professional certification; must meet all state-required licensure/certification. Preference given to candidates with the following: CASP, CEH, CISSP, GSEC, GCIH, Sec+, Net+, A+, Cloud+, CCNA, CCNP, CCDP, CCDA, MCP, MCSA, MCSE, MCITP, MTA</li><li>Minimum 3 years&rsquo; experience in an information technology role</li><li>Experience working with network and server management support</li><li>Up-to-date knowledge of new systems, information, software, hardware, and upgrades</li><li>Excellent written and verbal communication skills</li></ul>Job Type: Full-timePay: From QAR6,000.00 per month

Information Technology Specialist

BPO PLUS

<ul><li>Able to use and support the services using client ticketing system (BMC remedy)</li><li>Receive requests for technical support and service requests from the employees through the e-mail or the RMC system and provide 1st and 2nd level support over email and phone for Incidents and Services Requests related to Internet, equipment, network, infrastructure, user inquiries, etc.</li><li>Analyze the problems and open incidents to provide permanent or temporary solution where possible.</li><li>Conduct root cause analysis for the major or repeated incidents affecting the applications.</li><li>Escalate tickets to technicians in the field and /or other departments and follow up with them until they are complete.</li><li>Execute third party Respondent&rsquo;s recommendations to solve the problem.</li><li>Follow-up with the technical support technicians and ensure that they perform the tasks assigned to them and distribute work among them to ensure obstacle-free work and smooth load.</li><li>Provide technical support activities for desktops, laptops, printers and copiers, MFPs, etc.</li><li>Provide remote technical support services when needed</li><li>Troubleshoot, perform incident recovery, and fulfill urgent requests.</li><li>Work with the various teams to follow up on any security events or issues and participate in consultations with other stakeholders when needed for tasks related to Business Analysis, System Analysis, etc.</li><li>Develop the necessary guidelines, manuals, and material</li><li>Transfer equipment as needed and ensure its operation and security.</li><li>Provide user guidance and training to applications and produce the necessary reports as needed</li><li>Document and log all call information according to the standard operating procedures and update the CMDB.</li><li>Ensure that the initial response, ongoing communication and resolution times are within established SLAs.</li><li>Schedule, test and apply the updates and patches as required, Support the Planned Maintenance and Downtime activities during the approved maintenance windows for production environments and implement Planned Maintenance/Downtime activities according to the approved maintenance windows.</li><li>Move equipment as needed and ensure its operation and security.</li><li>Able to use and support the services using client ticketing system (BMC remedy)</li><li>Receive requests for technical support and service requests from the employees through the e-mail or the RMC system and provide 1st and 2nd level support over email and phone for Incidents and Services Requests related to Internet, equipment, network, infrastructure, user inquiries, etc.</li><li>Analyze the problems and open incidents to provide permanent or temporary solution where possible.</li><li>Conduct root cause analysis for the major or repeated incidents affecting the applications.</li><li>Escalate tickets to technicians in the field and /or other departments and follow up with them until they are complete.</li><li>Execute third party Respondent&rsquo;s recommendations to solve the problem.</li><li>Follow-up with the technical support technicians and ensure that they perform the tasks assigned to them and distribute work among them to ensure obstacle-free work and smooth load.</li><li>Provide technical support activities for desktops, laptops, printers and copiers, MFPs, etc.</li><li>Provide remote technical support services when needed</li><li>Troubleshoot, perform incident recovery, and fulfill urgent requests.</li><li>Work with the various teams to follow up on any security events or issues and participate in consultations with other stakeholders when needed for tasks related to Business Analysis, System Analysis, etc.</li><li>Develop the necessary guidelines, manuals, and material</li><li>Transfer equipment as needed and ensure its operation and security.</li><li>Provide user guidance and training to applications and produce the necessary reports as needed</li><li>Document and log all call information according to the standard operating procedures and update the CMDB.</li><li>Ensure that the initial response, ongoing communication and resolution times are within established SLAs.</li><li>Schedule, test and apply the updates and patches as required, Support the Planned Maintenance and Downtime activities during the approved maintenance windows for production environments and implement Planned Maintenance/Downtime activities according to the approved maintenance windows.</li><li>Move equipment as needed and ensure its operation and security.</li></ul>Pay: QAR9,400.00 per monthLanguage:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Help Desk Engineer

Explore 68+ Helpdesk technician in Doha this April. Find roles across top companies and apply now to boost your career.