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<div><p><b>Job Summary</b></p><p></p><p><br>
The IT Support Specialist (Microsoft Cloud &amp; PWA Applications) is responsible for providing advanced support, maintenance, and administration of cloud-based IT systems, primarily within the Microsoft ecosystem. This includes Microsoft 365, Azure Active Directory, and related cloud services, as well as supporting Progressive Web Applications (PWAs) used across the organization. The role ensures optimal performance, reliability, and user experience for all cloud and web-based tools.</p><p></p><p><b><br>
Employment Type</b></p><p></p><p><br>
Flexible employment with minimum 20 hours of availability per week.</p><p></p><p><b><br>
Key Responsibilities</b></p><p></p><p><br>
1. Cloud System Administration</p>
<ul>
<li>Manage and support Microsoft 365 and Azure environments, including user account administration, security configurations, and licensing.</li>
<li>Configure and maintain Azure Active Directory, including SSO integrations and Conditional Access policies.</li>
<li>Administer Exchange Online, Teams, SharePoint, and OneDrive for Business.</li>
<li>Monitor system performance, implement updates, and ensure service availability.</li>
</ul>
<p>2. Support for Progressive Web Applications (PWAs)</p>
<ul>
<li>Provide technical support and troubleshooting for Progressive Web Applications and browser-based business tools.</li>
<li>Assist with PWA deployment, caching issues, and browser compatibility (Edge, Chrome, Firefox, Safari).</li>
<li>Collaborate with developers to resolve API or service integration issues.</li>
<li>Guide end-users on installation and offline use of PWAs.</li>
</ul>
<p>3. User Support &amp; Incident Management</p>
<ul>
<li>Deliver advanced helpdesk and remote support for cloud-based services and applications.</li>
<li>Respond to tickets related to Microsoft 365, Azure, and company PWAs, ensuring timely and effective resolution.</li>
<li>Support device and application onboarding for new users (Windows, macOS, and mobile).</li>
</ul>
<p>4. Security &amp; Compliance</p>
<ul>
<li>Enforce Microsoft Defender policies and endpoint protection.</li>
<li>Manage multi-factor authentication (MFA) and data loss prevention (DLP) configurations.</li>
<li>Maintain compliance with corporate data protection and IT governance policies.</li><br>
</ul>
<p>6. Collaboration &amp; Training</p>
<ul>
<li>Train employees on Microsoft 365 and PWA features to increase adoption and productivity.</li>
<li>Serve as an internal subject matter expert (SME) for cloud technologies and web app performance.</li></ul><br>
<p></p>
<p><b>
Qualifications</b></p><p></p><p><b><br>
Education &amp; Experience</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field (or equivalent experience).</li>
<li>3&ndash;5 years of experience in IT support with a focus on cloud systems and web applications.</li><br>
</ul>
<p><b>Technical Skills</b></p>
<ul>
<li>Strong hands-on experience with:
<ul><li>Microsoft 365 Admin Center and Azure Portal</li>
<li>Azure Active Directory, Conditional Access, and MFA</li>
<li>Teams, SharePoint, and OneDrive configuration</li>
<li>PWA troubleshooting (service workers, manifests, HTTPS, offline access)</li>
<li>Networking fundamentals (DNS, VPN, firewalls)</li>
<li>PowerShell scripting and automation tools</li>
</ul></li><li>Familiarity with Intune (MDM), Defender for Endpoint, and Exchange Online Protection (EOP).</li></ul><br>
<p></p>
<p><b>
Soft Skills</b></p>
<ul>
<li>Excellent analytical and problem-solving skills.</li>
<li>Strong communication and customer service orientation.</li>
<li>Ability to handle multiple priorities and complex tasks independently.</li>
<li>Keen attention to detail and continuous improvement mindset.</li></ul><br>
<p></p>
<p><b>
Location:</b></p>
<ul>
<li>Remote-based role.</li>
<li>May require occasional after-hours availability to handle emergency cases.</li></ul></div>

IT Helpdesk Technician

Atlantis The Palm

<div></div><div><div>Agent, Information Technology Helpdesk<br>
(17650)</div><br>
<div></div>
<div>At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests&rsquo; expectations at every possible turn.</div><br>
<div><br>
Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple&rsquo;s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it&rsquo;s our passion.</div><br>
<div></div>
<div><b>
About the role</b></div>
<div>
As an IT Helpdesk Agent, you will be a key member of the IT Service Desk team, supporting both Atlantis The Palm and Atlantis The Royal. You will provide consistent, high-quality first-level IT support for colleagues and guests, ensuring smooth day-to-day technology operations across the resorts.</div><br>
<div></div>
<div>
Your responsibilities will include logging, troubleshooting, and resolving IT-related incidents, performing user onboarding and offboarding, managing incident workflows, escalating where necessary, and delivering support across all levels of the organization. You will also work closely with Global IT on enterprise applications, remote support, and potential cyber security matters while maintaining professionalism and discretion.</div><br>
<div></div>
<div><b>
About you</b></div>
<div>
You are a detail-oriented, service-driven IT professional with at least one year of IT support or service desk experience. You have strong knowledge of Microsoft products, experience with Active Directory, Azure AD, or similar tools, and familiarity with user account management, onboarding/offboarding, and Microsoft licensing. You have a basic understanding of networking concepts and are experienced with ITIL processes and ticketing tools such as ServiceNOW, ServiceDesk Plus, or JIRA. You are confident supporting users at all organizational levels, flexible to work rotational shifts, and skilled in using remote support tools such as Dameware, Manage Engine Endpoint Central, or RDP. Professionalism, adaptability, strong problem-solving, and communication skills are essential to thrive in this role.</div><br>
<div></div>
<div>Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Agent, Information Technology Helpdesk

Accor

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 The iconic
 <strong>
  Queen Elizabeth II (QE2)
 </strong>
 is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide first-level technical support to users for hardware, software, and network-related issues.
  </li>
  <li>
   Install, configure, and maintain computer systems, printers, and peripheral devices.
  </li>
  <li>
   Assist with user account creation, access management, and password resets.
  </li>
  <li>
   Support the setup and maintenance of email accounts, shared mailboxes, and system permissions.
  </li>
  <li>
   Perform regular system updates, antivirus checks, and data backups.
  </li>
  <li>
   Log, track, and resolve IT service requests through the helpdesk system.
  </li>
  <li>
   Troubleshoot network connectivity problems and escalate complex issues to higher-level IT staff.
  </li>
  <li>
   Assist with the installation and maintenance of POS, Opera, and other business applications.
  </li>
  <li>
   Maintain inventory records for IT equipment and ensure proper documentation.
  </li>
  <li>
   Provide on-site support for meetings, events, and system rollouts when required.
  </li>
  <li>
   Ensure adherence to IT policies, data security standards, and company protocols.
  </li>
  <li>
   Coordinate with vendors or external support teams when needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Qualifications and Skills:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Diploma or Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
  </li>
  <li>
   1&ndash;3 years of experience in IT support or a similar role.
  </li>
  <li>
   Good knowledge of Windows OS, Microsoft 365, and common business applications.
  </li>
  <li>
   Basic understanding of networking concepts (LAN/WAN, routers, switches, Wi-Fi).
  </li>
  <li>
   Familiarity with ticketing systems and remote support tools.
  </li>
  <li>
   Strong troubleshooting and problem-solving skills.
  </li>
  <li>
   Excellent communication and customer service skills.
  </li>
  <li>
   Ability to prioritize tasks and work under pressure.
  </li>
  <li>
   Willingness to work flexible hours or weekends if required.
  </li>
  <li>
   Experience in hospitality systems such as Opera PMS, Simphony POS, or similar platforms.
  </li>
  <li>
   IT certifications (CompTIA A+, Microsoft Certified, CCNA, etc.) are an added advantage.
  </li>
 </ul>
</div>


IT Assistant

<div><b>Company Description</b><p><br>
The iconic <b>Queen Elizabeth II (QE2)</b> is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE.</p><b><br>
Job Description</b><p><b><br>
Key Responsibilities:</b></p><ul><li>
Provide first-level technical support to users for hardware, software, and network-related issues.</li><li>
Install, configure, and maintain computer systems, printers, and peripheral devices.</li><li>
Assist with user account creation, access management, and password resets.</li><li>
Support the setup and maintenance of email accounts, shared mailboxes, and system permissions.</li><li>
Perform regular system updates, antivirus checks, and data backups.</li><li>
Log, track, and resolve IT service requests through the helpdesk system.</li><li>
Troubleshoot network connectivity problems and escalate complex issues to higher-level IT staff.</li><li>
Assist with the installation and maintenance of POS, Opera, and other business applications.</li><li>
Maintain inventory records for IT equipment and ensure proper documentation.</li><li>
Provide on-site support for meetings, events, and system rollouts when required.</li><li>
Ensure adherence to IT policies, data security standards, and company protocols.</li><li>
Coordinate with vendors or external support teams when needed.</li></ul><br>
<b>
Qualifications</b><p><b><br>
Qualifications and Skills:</b></p><ul><li>
Diploma or Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>
1&ndash;3 years of experience in IT support or a similar role.</li><li>
Good knowledge of Windows OS, Microsoft 365, and common business applications.</li><li>
Basic understanding of networking concepts (LAN/WAN, routers, switches, Wi-Fi).</li><li>
Familiarity with ticketing systems and remote support tools.</li><li>
Strong troubleshooting and problem-solving skills.</li><li>
Excellent communication and customer service skills.</li><li>
Ability to prioritize tasks and work under pressure.</li><li>
Willingness to work flexible hours or weekends if required.</li><li>
Experience in hospitality systems such as Opera PMS, Simphony POS, or similar platforms.</li><li>
IT certifications (CompTIA A+, Microsoft Certified, CCNA, etc.) are an added advantage.</li></ul></div>

Ace vega technologies

<p>We are looking for an experienced IT Support Engineer with strong hands-on expertise in Microsoft environments, including Active Directory administration, Office 365 management, Azure user and device configuration, Backup, Documentation and desktop support. The ideal candidate will ensure smooth IT operations, provide end-user technical assistance, and maintain system reliability and security across our infrastructure.</p><p>Key Responsibilities</p><ul><li>Provide technical support for desktops, laptops, printers, and network devices via direct, email, call .</li></ul><ul><li>Install, configure, and troubleshoot Windows operating systems and Microsoft applications.</li></ul><ul><li>Manage and maintain Active Directory (AD) &mdash; user accounts, groups, GPOs, password policies, and permissions.</li></ul><ul><li>Administer and support Office 365 (Exchange Online, Teams, SharePoint, OneDrive).</li></ul><ul><li>Assist in Azure AD and Intune setup, identity management, and device enrollment.</li></ul><ul><li>Handle email configurations, data/cloud backups, and access management.</li></ul><ul><li>Monitor and resolve incidents via the IT helpdesk system, ensuring SLAs are met.</li></ul><ul><li>Support network connectivity issues (LAN/WAN/Wi-Fi, VPN).</li></ul><ul><li>Perform regular system updates, antivirus monitoring, and security patching.</li></ul><ul><li>Support VoIP phones / IP PBX systems</li></ul><ul><li>Document configurations, procedures, and incident resolutions.</li></ul><ul><li>Collaborate with the IT Team for infrastructure upgrades and migrations.</li></ul><p>Qualifications &amp; Skills</p><ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field.</li></ul><ul><li>2&ndash;4 years of hands-on experience in IT Support / System Administration / Network.</li></ul><ul><li>Strong knowledge of:</li></ul><p>o	Windows 10/11 &amp; Windows Servers (2016/2019/2022)</p><p>o	Microsoft 365 Administration</p><p>o	Active Directory / Azure AD / Intune</p><p>o	Networking (DNS, DHCP, VPN, TCP/IP, WAN etc)</p><ul><li>Experience in Microsoft Azure portal management is a plus.</li></ul><ul><li>Relevant certifications preferred:</li></ul><p>o	Microsoft Certified: Modern Desktop Administrator / Azure Fundamentals (AZ-900) / MCSA / MS-900.</p><ul><li>Excellent troubleshooting, communication, and customer service skills.</li></ul><ul><li>Ability to manage multiple tasks.</li></ul><p>Preferred Candidate Profile</p><ul><li>Currently based in UAE or available for immediate joining.</li></ul><ul><li>Previous experience supporting Microsoft-centric corporate environments.</li></ul><ul><li>Fluent in English;</li></ul><ul><li>Possession of a UAE driving license is a plus.</li></ul><p>Compensation</p><ul><li>Competitive salary based on experience.</li></ul><ul><li>Health insurance and annual leave as per UAE labour law.</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,500.00 - AED3,500.00 per month</p>

IT Support Technician (Microsoft / Active Directory / O365 )

Rentokil Initial

<div>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 As an IT Officer at Rentokil Initial, you will play a crucial role in maintaining the organization's IT infrastructure and providing support to our staff. Your responsibilities will include:
 <br/>
 <br/>
 <ul>
  <li>
   Serve as the first point of contact for users seeking technical assistance via IT tickets, email, or in-person.
  </li>
  <li>
   Diagnose and resolve basic hardware, software, and network issues.
  </li>
  <li>
   Support Windows, Chrome OS, Microsoft 365, printers, and common business applications.
  </li>
  <li>
   Install, configure, and maintain desktops, laptops, peripherals, and mobile devices.
  </li>
  <li>
   Create and manage user accounts, email configurations, and access permissions.
  </li>
  <li>
   Escalate unresolved issues to Level 2/3 or external vendors as required.
  </li>
  <li>
   Maintain accurate records of IT support requests and resolutions using a ticketing system.
  </li>
  <li>
   Monitor IT inventory, including hardware and accessories.
  </li>
  <li>
   Support onboarding/offboarding processes for staff by preparing IT assets and accounts.
  </li>
  <li>
   Ensure adherence to internal IT policies and data security standards.
  </li>
  <li>
   Act as a liaison between the IT department, vendors, and other internal departments.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 To be successful in this role, you should meet the following criteria:
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor's degree in Information Technology, Computer Science, or a related field.
  </li>
  <li>
   2 - 4 years of experience in IT support / IT coordination roles.
  </li>
  <li>
   Understanding of networking basics, Microsoft 365, Windows OS, and general IT infrastructure.
  </li>
  <li>
   Familiarity with IT asset management and vendor coordination.
  </li>
  <li>
   Good knowledge of IT support ticketing systems (e.g. ServiceNow).
  </li>
  <li>
   Excellent communication, organizational, and multitasking skills.
  </li>
  <li>
   Ability to work independently and as part of a team.
  </li>
  <li>
   Certifications such as CompTIA A+ or ITIL Foundation are a plus but not mandatory.
  </li>
  <li>
   Fluency in English is required.
  </li>
 </ul>
</div>


IT Officer

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IT Officer