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Your Responsibilities**Google Workspace &amp; Microsoft Admin:** Manage user accounts, access rights, and integrations* Ensure smooth onboarding/offboarding of team members* Maintain security best practices and backups*Automation &amp; Optimization:** Build and maintain workflows using *Zapier* and *Make.com** Optimize our use of *Airtable, CRMs, and internal tools** Constantly seek ways to automate repetitive tasks and improve processes*Web &amp; Systems Management:** Ensure our *WordPress* site is updated, secure, and optimized* Manage plugins, basic SEO settings, and technical performance* Provide support or manage third-party devs as needed*Helpdesk &amp; Hardware:** Act as the internal *IT Helpdesk* for the team* Ensure laptops, tools, and software are always up to date* Troubleshoot day-to-day tech issues and maintain IT assets*Onboarding &amp; IT Processes:** Standardize and document onboarding tech setups* Manage employee accounts, credentials, tools, and permissionsJob Type: Full-timePay: AED3,500.00 - AED5,000.00 per monthExperience:<ul><li>Zapier, Make.com, and automation tools: 1 year (Preferred)</li></ul>

In-House IT and Automation Specialist

Gargash Group

<div>
 
 Job Purpose:
 
 
 
 
 
 The Service Desk Analyst is responsible for providing first-line technical support to end users across the group. This job involves troubleshooting IT-related issues, responding to service requests, and ensuring the resolution of incidents in a timely and efficient manner. The Service Desk Analyst plays a critical role in maintaining IT service excellence, ensuring adherence to service level agreements (SLAs), and enhancing the end-user experience.
 
 
 
 
 
 Job Resposibilities:
 
 
 
 
 
 &bull; Act as the first point of contact for all IT service desk inquiries via phone, email, chat, or ticketing system.
 
 
 &bull; Diagnose, troubleshoot, and resolve hardware, software, and network-related issues for desktops, laptops, mobile devices, and business applications.
 
 
 &bull; Escalate complex technical issues to higher-level support teams as per the escalation procedures. &bull; Log all service requests, incidents, and resolutions in the IT Service Management (ITSM) tool.
 
 
 &bull; Provide remote and on-site support to employees as needed.
 
 
 &bull; Ensure timely resolution of service requests and incidents within agreed SLAs.
 
 
 &bull; Track and update tickets with accurate progress notes and resolutions.
 
 
 &bull; Follow ITIL best practices for incident, problem, and change management.
 
 
 &bull; Assist in root cause analysis for recurring issues and work with relevant teams to implement permanent fixes.
 
 
 &bull; Provide clear, professional communication with users regarding their IT issues, ensuring they are updated on resolution timelines.
 
 
 &bull; Offer basic training and guidance to end users on IT policies, systems, and applications.
 
 
 &bull; Create and update user-friendly knowledge base articles and FAQs to support self-service capabilities.
 
 
 &bull; Assist in managing IT assets, including desktops, laptops, printers, and peripheral devices.
 
 
 &bull; Process user account creation, modifications, and access permissions in line with IT security policies.
 
 
 &bull; Ensure compliance with data security, privacy, and IT policies when handling sensitive information.
 
 
 &bull; Identify recurring issues and suggest improvements to enhance IT service desk efficiency.
 
 
 &bull; Participate in service improvement initiatives and contribute to ITSM tool enhancements.
 
 
 &bull; Generate reports on ticket trends, service desk performance, and user satisfaction metrics.
 
 
 &bull; Stay updated with the latest IT technologies, best practices, and industry trends.
 
 
 &bull; Uphold company values throughout business practices and utilise sound judgment in decision making.
 
 
 &bull; Any other additional duties as may be required by management based on needs of the business.
 
 
 
 
 
 Job Requirements &amp; Qualifications :
 
 
 
 
 
 &bull; A minimum of 1-3 years of experience in an IT support, service desk, or helpdesk role.
 
 
 &bull; Experience working in a structured IT environment following ITIL processes is preferred.
 
 
 &bull; Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
 
 
 &bull; ITIL Foundation certification is preferred.
 
 
 &bull; Certifications in Microsoft, CompTIA (A+, Network+), or other relevant IT service management areas are an advantage.
 
</div>

Service Desk Analyst - UAE National Only

<div>Who we are:
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun &amp; Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain. 
<ul>
</ul>
What you'll be doing:
The Support Engineer will provide technical assistance and troubleshooting for end-users, ensuring the smooth operation of desktop, laptop, and peripheral systems. The role involves resolving hardware and software issues, managing user accounts, and maintaining IT assets and documentation. This position requires a customer-focused professional with strong problem-solving skills and a solid understanding of desktop support tools and technologies. The engineer will collaborate with IT teams to enhance system efficiency and provide a seamless user experience.<ul>
</ul>Job Description:<div>
End-User Support: 
<ul><li>Provide on-site and remote support for desktop/laptop systems, printers, and other peripherals.</li><li>Address user inquiries, troubleshoot technical issues, and resolve problems in a timely manner.</li></ul>
System Maintenance: 
<ul><li>Perform regular system updates, software installations, and patches.</li><li>Ensure anti-virus and endpoint security measures are active and up to date.</li></ul>
Troubleshooting and Repairs: 
<ul><li>Diagnose and resolve hardware failures and software malfunctions.</li><li>Coordinate with vendors for hardware replacements and warranty claims when required.</li></ul>
User Account Management: 
<ul><li>Assist in managing user accounts, permissions, and access to resources in Active Directory or equivalent systems.</li><li>Support on-boarding and off-boarding processes, ensuring proper IT setup for new and departing employees.</li></ul>
Documentation: 
<ul><li>Maintain records of support tickets, troubleshooting steps, and resolutions.</li><li>Document IT processes, FAQs, and guides for end-users.</li></ul>
IT Asset Management: 
<ul><li>Track and maintain IT equipment inventory.</li><li>Support asset deployment and reclamation as needed.</li></ul>
Collaboration: 
<ul><li>Work closely with IT teams to address escalated issues and participate in IT projects.</li><li>Provide training to users on basic IT processes and tools.</li></ul></div><ul>
</ul>Functional/Technical Competencies:
 Proficiency in Windows OS (7, 10, 11) and/or macOS troubleshooting. 
Basic networking knowledge (IP, DNS, DHCP, VPN). 
Familiarity with IT tools like ticketing systems, remote support tools, and monitoring software. 
Hands-on experience with Active Directory and Office 365 administration.<ul>
</ul>Experience:
2&ndash;3 years of experience in desktop support, IT helpdesk, or similar roles.<ul>
</ul>Why Join GMG?
At GMG, we're dedicated to nurturing a vibrant, inclusive, and engaging work environment that promotes growth, innovation, and well-being. Join us in our mission to inspire victories that make the world better &ndash; for our team, our consumers, and our communities.
If you're seeking a challenging role where you can make a significant impact, we'd love to hear from you. Apply today to become a part of our journey.
What we offer?<ul>
<li>
An opportunity to become part of diverse teams with international exposure</li>
<li>Comprehensive medical insurance for self</li>
<li>Residency sponsorship and flight allowances for self</li>
<li>Up to 30% discount in our premium retail sports brand stores</li>
<li>Up to 20% discount in our pharmacy chain</li></ul></div>

IT Support Engineer (Service Desk)

Middlesex University Dubai

<div>
 
 Purpose
 
 
 
 The Junior IT Systems, AV and Desktop Support role provides first-line technical support across IT systems, audio-visual (AV) infrastructure, and desktop environments. The role assists staff, faculty, and students with troubleshooting hardware, software, networking, and AV-related issues, ensuring minimal disruption to operations and a high standard of customer service.
 
 
 The position is based at Middlesex University Dubai, United Arab Emirates.
 
 
 Principal Duties and Accountability
 
 
 
 
 IT Systems Support
 
 
 <ul>
 <li>
 Provide first-level support for system access, accounts, and software applications.
 
 </li>
 <li>
 Assist in monitoring and maintaining servers, storage, and network infrastructure under senior team guidance.
 
 </li>
 <li>
 Support system backups, security updates, and routine maintenance tasks.
 
 </li>
 <li>
 Escalate unresolved issues to senior IT staff or vendors as necessary.
 
 </li>
 </ul>
 
 Desktop Support
 
 
 <ul>
 <li>
 Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices.
 
 </li>
 <li>
 Provide end-user support for Windows, macOS, and common productivity tools (MS Office, Teams, etc.).
 
 </li>
 <li>
 Maintain and update desktop images, antivirus, and security patches.
 
 </li>
 <li>
 Document incidents, resolutions, and update the knowledge base.
 
 </li>
 </ul>
 
 Audio-Visual (AV) Support
 
 
 <ul>
 <li>
 Provide setup and operational support for classrooms, lecture halls, and events using AV systems.
 
 </li>
 <li>
 Assist in configuring projectors, interactive displays, microphones, video conferencing tools, and streaming platforms.
 
 </li>
 <li>
 Troubleshoot AV equipment issues promptly during teaching sessions and events.
 
 </li>
 <li>
 Support staff in using collaboration platforms such as Microsoft Teams and Zoom.
 
 </li>
 </ul>
 
 General IT Support
 
 
 <ul>
 <li>
 Log and track incidents, service requests, and resolutions via the IT Helpdesk system.
 
 </li>
 <li>
 Deliver excellent customer service and clear communication to end users.
 
 </li>
 <li>
 Assist with IT equipment inventory management and asset tracking.
 
 </li>
 <li>
 Participate in IT projects, upgrades, and deployments as required.
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 Qualifications and Experience
 
 
 
 
 Essential:
 
 
 <ul>
 <li>
 Diploma or Bachelor&rsquo;s degree in IT, Computer Science, or related field.
 
 </li>
 <li>
 1&ndash;2 years&rsquo; experience in IT support (internship or entry-level role accepted).
 
 </li>
 <li>
 Strong knowledge of Windows OS, MS Office Suite, and basic networking concepts.
 
 </li>
 <li>
 Familiarity with audio-visual systems (projectors, conferencing tools, AV control systems).
 
 </li>
 <li>
 Excellent problem-solving and communication skills.
 
 </li>
 </ul>
 
 Desirable:
 
 
 <ul>
 <li>
 Exposure to Active Directory, Microsoft 365 administration, or ITIL practices.
 
 </li>
 <li>
 Experience supporting hybrid teaching/learning environments.
 
 </li>
 <li>
 Knowledge of IT security practices.
 
 
 </li>
 </ul>
 
 Disposition
 
 
 
 The postholder will need to be calm and effective in dealing with students, staff, faculty, and visitors of the University, and efficient in dealing with external bodies and personnel.
 
 
 The postholder will need to be able to convey confidence and positiveness to members of the public, staff and students.
 
 
 
 The intent of this job description is to provide representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
 
 
 
 
</div>

IT Systems, AV, and Desktop Support

Bahri | البحري

<div>
 
 
 Job Purpose:
 
 
 
 Provide efficient, on-site IT helpdesk support to ensure timely resolution of technical issues, maintain high user satisfaction, and meet established Service Level Agreements (SLAs).
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Operations
 
 
 <ul>
 <li>
 Deliver 1st-level support for hardware, software, and network-related issues.
 </li>
 <li>
 Install, configure, and troubleshoot computer systems, peripherals, and applications.
 </li>
 <li>
 Respond promptly to incidents assigned via the IT ticketing system.
 </li>
 </ul>
 
 
 
 
 
 Incident Management
 
 
 <ul>
 <li>
 Diagnose and resolve incidents within agreed timelines.
 </li>
 <li>
 Escalate unresolved issues to appropriate IT teams or vendors.
 </li>
 <li>
 Track incident progress and keep users informed until closure.
 </li>
 </ul>
 
 
 
 
 
 Process Improvement
 
 
 <ul>
 <li>
 Work with the IT Support Manager to standardize operating procedures.
 </li>
 <li>
 Identify and recommend improvements to enhance IT service delivery.
 </li>
 </ul>
 
 
 
 
 
 Concepts &amp; Policies
 
 
 <ul>
 <li>
 Follow IT policies, security guidelines, and operational standards.
 </li>
 <li>
 Ensure compliance with company IT governance frameworks.
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; Documentation
 
 
 <ul>
 <li>
 Maintain accurate documentation of incidents, solutions, and procedures.
 </li>
 <li>
 Prepare reports on IT support activities, trends, and recurring issues.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer engineering, Information Technology, or related field.
 </li>
 <li>
 5-7 years of experience in desktop/helpdesk support.
 </li>
 <li>
 Strong knowledge of Microsoft Windows, Office 365, and basic networking.
 </li>
 <li>
 Experience with IT ticketing systems and remote support tools.
 </li>
 <li>
 Valid Professional Certifications.
 </li>
 </ul>
</div>

IT Support Sr. Analyst

Accor

<div>
 
 Company Description
 
 
 
 The iconic
 
 Queen Elizabeth II (QE2)
 
 is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Perform IT maintenance activities on a monthly basis.
 </li>
 <li>
 Identify IT related risks and issues and escalate them to the Assistant IT Manager.
 </li>
 <li>
 Manage day-to-day IT operations and ensure smooth running of all computer systems in the hotel for users and guests.
 </li>
 <li>
 Participate in Accor regional eLearning platform.
 </li>
 <li>
 Follow set of guidelines related to archiving back-ups, accessing records, and transferring records via different channels.
 </li>
 <li>
 Ensure backup of all relevant user-generated data.
 </li>
 <li>
 Troubleshoot and carry out repairs and data backup/restoration when necessary.
 </li>
 <li>
 Monitor systems and network performance on an ongoing daily basis.
 </li>
 <li>
 Install and configure software and hardware as per the Accor standard.
 </li>
 <li>
 Understand the applicability of new and improved IT developments and solutions.
 </li>
 <li>
 Display ability to identify potential upgrades, enhancements new products and their effects.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Degree in IT Computer Science or other relevant discipline.
 </li>
 <li>
 Strong interpersonal and problem solving abilities.
 </li>
 <li>
 Highly responsible &amp; reliable with exceptional attention to detail.
 </li>
 <li>
 Ability to focus attention on guest needs, remaining calm and courteous at all times.
 </li>
 </ul>
</div>

Intern - Information Technology

Falcon Group Middle East

We are seeking Laboratory Technicians to join our industrial testing laboratory. This is an excellent opportunity for freshers who are eager to kickstart their careers in testing and quality control. Training will be provided in all aspects of the job, so no prior experience is necessary. We are hiring for multiple specializations, including:<ul><li>Soil Testing Technician</li><li>Concrete Testing Technician</li><li>Steel Testing Technician</li><li>Site Lab Technician</li></ul>As a Lab Technician, you will play a crucial role in ensuring the quality and compliance of materials used in construction projects. You will perform a variety of laboratory tests and analyses on soil, concrete, steel, and other construction materials.Key Responsibilities:<ul><li>Soil Testing Technician: Conduct tests on soil samples to determine their properties and suitability for construction, including compaction, moisture content, and strength.</li><li>Concrete Testing Technician: Perform tests on concrete samples to check consistency, compressive strength, and workability.</li><li>Steel Testing Technician: Test steel materials for strength, flexibility, and other properties to ensure they meet construction standards.</li><li>Site Lab Technician: Manage and conduct on-site testing at construction sites to ensure materials are up to required standards and report findings to site engineers and supervisors.</li><li>Document test results and maintain accurate records for quality assurance.</li><li>Follow safety protocols and maintain laboratory cleanliness and organization.</li><li>Assist senior lab technicians and engineers with specialized testing when necessary.</li><li>Ensure all tests are conducted in compliance with local building codes and regulations.</li></ul>Job Types: Full-time, PermanentPay: AED1,500.00 - AED3,000.00 per month

Civil Laboratory Technician

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