it support engineer

ac technician

it specialist

front desk agent

it technician

helpdesk technician

The Visa Services

UAE&rsquo;s Leading Visa Services Agency in 2025, we are a fast-growing company based in Dubai, with a team of 50+ professionals working from our office. We are looking for a hands-on IT Support Engineer who will ensure that internet, laptops, phones, internal systems, and user accounts just work, allowing the rest of the team to stay focused on the business.Role OverviewYou will be the primary IT point of contact for our Dubai office. Your responsibilities will include supporting office internet and Wi‑Fi, coordinating with providers for internet and IP telephony, preparing and maintaining laptops and phones for employees, managing user accounts (Google Workspace, email, CRM and other tools), and running the local IT helpdesk for day-to-day support requests.Key Responsibilities1. Office Internet, Wi‑Fi and IP Telephony- Ensure stable operation of office internet, Wi‑Fi and local network.- Coordinate with providers (internet and IP telephony): open tickets, follow up, escalate issues and track SLAs.- Troubleshoot connectivity issues: Wi‑Fi problems, internet downtime, IP phones not working, etc.- Perform basic configuration of routers, Wi‑Fi access points and switches based on existing setup and guidelines.2. Laptops and Phones for Employees- Prepare and issue laptops and mobile phones for new and existing employees (onboarding and hardware refresh).- Install required software, configure basic security settings and ensure access to necessary tools.- Maintain an up-to-date inventory of devices: who uses which laptop/phone, what is in stock and what is under repair.- Perform basic diagnostics and troubleshooting of hardware and software issues; coordinate with external repair services when needed.- Set up workstations and meeting rooms (monitors, docking stations, webcams, headsets, printers, etc.).3. Employee Accounts (Google Workspace, Email, CRM, Other Tools)- Create, modify and deactivate user accounts in Google Workspace (email, calendar, Drive, groups).- Manage access to CRM and other internal systems in line with company policies and employee roles.- Configure permissions for shared folders, tools and systems.- Support basic security practices for accounts: password policies, two-factor authentication (2FA), timely access removal for offboarding.4. Local Helpdesk / First-Line IT Support- Act as the first point of contact for all IT-related issues in the office.- Handle requests via chat, in person and, if used, via a ticketing/helpdesk system.- Prioritise issues effectively: distinguish between urgent incidents (e.g. office-wide internet outage) and lower-priority requests.- Troubleshoot and resolve common end-user issues (printing, application access, &ldquo;no internet&rdquo;, login problems, etc.).- Maintain simple internal documentation and quick guides for employees (e.g. how to connect to Wi‑Fi, how to access CRM, how to use VPN).Requirements- 1&ndash;2+ years of experience in IT support, helpdesk, system administration or a similar role in an office environment.- Solid understanding of basic networking concepts: IP, DNS, VPN, Wi‑Fi, LAN, routers and switches.- Hands-on experience with Windows and/or macOS (depending on the company device environment).- Experience with Google Workspace (or similar platforms such as Microsoft 365).- Basic understanding of IP telephony (SIP, softphones, cloud PBX, etc.) is an advantage.- Strong problem-solving and troubleshooting skills, with a service-oriented mindset.- Good communication skills and the ability to explain technical concepts in simple, clear language.- Strong organisational skills and attention to detail when tracking devices, accounts and tasks.- Language skills (mandatory): (Russian or Tagalog)- Strong English (both written and spoken) for communication with colleagues, local providers and vendors in the UAE.Nice to Have- Experience working in an international company or in a foreign office environment.- Experience with helpdesk/ticketing systems (e.g. Jira Service Management, Zendesk, Freshdesk).- Experience setting up and supporting meeting rooms and video conferencing equipment.- Basic understanding of information security practices (2FA, backups, access policies, etc.).What We Offer- Full-time, on-site role in our Dubai office.- The opportunity to shape and improve IT support processes and office infrastructure rather than only reacting to incidents.- A friendly team of 50+ people who value reliable IT support and appreciate proactive help.- Competitive compensation package, discussed individually based on your experience and skills.Job Type: Full-timePay: AED10,000.00 - AED15,000.00 per monthLanguage:<ul><li>Tagalog or Russian (Required)</li></ul>

IT Support Engineer (Russian or Tagalog)

PURPLE BRICKS TECHINAL SERVICE

Job Title: IT OfficerWalk-in Interview Details:Date: 16th DecemberTime: 2:00 PM &ndash; 5:00 PMInterview Location:Sky Crest Building Contracting LLCGrosvenor Business Bay Tower, 20th Floor, Business Bay, DubaiGoogle Map Location: https://maps.app.goo.gl/nZd33YKtPo4tHwjB8What to Bring: Updated CV, Relevant supporting documentsJob Requirements<ul><li>Minimum 2 years of UAE experience in an IT-related role</li><li>Immediate joiners preferred</li><li>Visit visa candidates are encouraged to apply</li><li>Open to all nationalities</li></ul>Technical SkillsHardware &amp; Software Support<ul><li>Troubleshoot desktop/laptop hardware and peripherals (printers, scanners, etc.)</li><li>Install, configure, and support operating systems (Windows) and applications (MS Office / Office 365)</li><li>Basic understanding of server concepts</li></ul>Networking<ul><li>Perform basic LAN/WAN troubleshooting</li><li>Understand IP addressing, connectivity issues, and common network devices</li></ul>Systems &amp; Tools<ul><li>Proficient in Microsoft Office Suite and standard business applications</li><li>Experience with ticketing/helpdesk systems, asset inventory, and user account management</li></ul>Security &amp; Compliance<ul><li>Knowledge of basic cybersecurity practices, data protection, and safe computing principles</li></ul>Soft Skills<ul><li>Strong problem-solving and analytical abilities</li><li>Good verbal and written communication skills, especially with non-technical users</li><li>Customer service&ndash;oriented mindset</li><li>Strong time management and organizational skills</li></ul>Job Types: Full-time, Permanent

IT Officer

Trustbend Logistics

<div>Trustbend Packers &amp; Movers is seeking a skilled and proactive IT Support Engineer to join our growing team in Dubai. This role is ideal for someone who can manage day-to-day technical operations, troubleshoot system issues, and ensure smooth IT functionality across all departments. If you are passionate about technology and problem-solving, this position offers a dynamic and rewarding environment.

Key Responsibilities:
<ul>
<li>Provide technical support for hardware, software, networks, and internal systems.</li>
<li>Install, configure, and maintain computers, printers, and other IT equipment.</li>
<li>Monitor network performance and ensure secure and uninterrupted connectivity.</li>
<li>Troubleshoot issues related to email, applications, system access, and connectivity.</li>
<li>Assist in setting up user accounts, access controls, and system permissions.</li>
<li>Perform regular system backups, updates, and preventive maintenance.</li>
<li>Coordinate with external vendors for IT equipment and service-related issues.</li>
<li>Maintain IT asset records and ensure timely repairs or replacements.</li>
<li>Support employees with remote access and company software usage.</li>
<li>Ensure all IT operations follow company security policies and best practices.</li>
</ul>
Qualifications:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>Minimum 1&ndash;2 years of experience in IT support or technical helpdesk roles.</li>
<li>Strong knowledge of Windows OS, networking, hardware troubleshooting, and MS Office.</li>
<li>Familiarity with basic cybersecurity practices.</li>
<li>Excellent communication, analytical, and problem-solving skills.</li>
<li>Ability to work under pressure and manage multiple tasks efficiently.</li>
</ul>
Joining Trustbend Packers &amp; Movers in Dubai as an IT Support Engineer gives you the chance to be part of a team that values innovation, efficiency, and reliability. If you are ready to support a smooth technological workflow and help enhance operational performance, we look forward to having you onboard.</div>

IT Support Engineer

HRE Construction

We are looking for a proactive and technically skilled IT Support Engineer to provide technical assistance to our development teams and internal staff. The ideal candidate will have hands-on experience supporting software engineers, managing development tools, handling system administration tasks, and ensuring smooth IT operations across the organization.Responsibilities<ul><li>Provide L1/L2 technical support for hardware, software, network, and system issues.</li><li>Troubleshoot developer tools: IDEs, Git, build tools, CI/CD, Docker, virtual environments.</li><li>Set up and maintain laptops/workstations (Windows, Linux, macOS).</li><li>Manage user accounts, access, and permissions across internal systems (GitHub/Jira/Confluence/Slack).</li><li>Install, configure, and maintain systems, servers, network devices, and Wi-Fi.</li><li>Monitor internal networks, VPN, firewalls, and connectivity issues.</li><li>Maintain IT asset inventory and oversee procurement and lifecycle tracking.</li><li>Support cloud environments (AWS/Azure/GCP) &mdash; optional based on company stack.</li><li>Assist with DevOps tools and environments (Docker, Kubernetes, Jenkins/GitHub Actions).</li><li>Implement and manage security measures: patching, endpoint security, backups.</li><li>Ensure compliance with IT policies, access controls, and system hardening.</li><li>Document IT processes, troubleshooting steps, SOPs, onboarding checklists.</li><li>Automate repetitive IT tasks through scripts (Bash/PowerShell/Python).</li><li>Provide remote support to distributed teams as needed.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in IT/CS or equivalent experience.</li><li>1&ndash;4 years of IT Support / Helpdesk / SysAdmin experience.</li><li>Strong troubleshooting in Windows, Linux, and macOS.</li><li>Good understanding of networking (TCP/IP, DNS, DHCP, VPN).</li><li>Experience with developer tools (Git, IDEs, CI workflows).</li><li>Familiarity with cloud platforms (AWS/Azure/GCP).</li><li>Strong communication and documentation skills.</li></ul>Job Type: Full-time

IT Support

SUPERYACHT INTERIORS FZ LLC

Compensation for this role is determined based on the candidate&rsquo;s experience, skills, and qualifications. The salary range provided is indicative and may be adjusted to ensure alignment with individual competencies and internal equity. We value talent and encourage all qualified individuals to apply.Job DescriptionSYI is seeking a reliable and detail-oriented IT Assistant to support daily IT operations and ensure smooth functioning of computer systems, networks, and user support services. The ideal candidate will have hands-on experience in troubleshooting hardware and software issues, providing technical support to users, and maintaining IT assets. This role requires strong problem-solving skills, good communication, and the ability to work collaboratively across departments.Key Responsibilities<ul><li>Provide first-level technical support to employees for hardware, software, network, and system-related issues.</li><li>Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.</li><li>Assist in user account management, access rights, and basic system administration (email, ERP, or business applications).</li><li>Monitor and maintain IT inventory, including hardware, software licenses, and accessories.</li><li>Perform routine system checks, updates, backups, and antivirus monitoring.</li><li>Troubleshoot network connectivity issues (LAN, Wi-Fi, basic switches and routers).</li><li>Support ERP, email, and office productivity tools; escalate complex issues to vendors or senior IT staff when required.</li><li>Document IT procedures, user guides, and incident reports.</li><li>Coordinate with external IT vendors and service providers for maintenance and repairs.</li><li>Ensure compliance with IT security policies, data protection, and acceptable-use standards.</li><li>Provide on-site and remote support as needed and assist during system upgrades or new implementations.</li></ul>Qualifications &amp; Experience<ul><li>Diploma or bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>IT certifications (CompTIA A+, Network+, Microsoft, or similar) are an advantage.</li><li>Minimum 2&ndash;4 years of experience in an IT support or IT assistant role.</li><li>Hands-on experience with Windows OS, MS Office/365, basic networking, and common business applications.</li><li>Familiarity with ERP systems and helpdesk ticketing tools is a plus.</li><li>Good command of written and spoken English.</li></ul>Skills &amp; Competencies<ul><li>Strong troubleshooting and analytical skills</li><li>High attention to detail and accuracy</li><li>Good communication and customer-service skills</li><li>Ability to prioritize tasks and work under pressure</li><li>Team-oriented with a proactive attitude</li><li>Basic knowledge of IT security and best practices</li></ul>Working Conditions<ul><li>Full-time position based at SYI offices/locations within the UAE</li><li>May require occasional after-hours or weekend support during system maintenance</li><li>Office-based role with some physical handling of IT equipment</li></ul>Job Types: Full-time, PermanentPay: From AED4,000.00 per month

IT Assistant

<div>
 
 
 Company Overview:
 
 
 
 GMG is a global well-being company that retails, distributes, and manufactures a portfolio of leading international and home-grown brands across the sport, everyday goods, health and beauty, properties, and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG has established itself as a valued partner of choice for some of the world&rsquo;s most successful and respected brands in the well-being sector. Operating across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include well-known names such as Sun &amp; Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, Nike, Columbia, Converse, Timberland, Vans, Mama Sita&rsquo;s, and McCain.
 
 
 
 
 
 
 Role Summary:
 
 
 
 The Support Engineer will provide technical assistance and troubleshooting for end-users, ensuring the smooth operation of desktop, laptop, and peripheral systems. The role involves resolving hardware and software issues, managing user accounts, and maintaining IT assets and documentation. This position requires a customer-focused professional with strong problem-solving skills and a solid understanding of desktop support tools and technologies. The engineer will collaborate with IT teams to enhance system efficiency and provide a seamless user experience.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 End-User Support:
 
 <ul>
 <li>
 Provide on-site and remote support for desktop/laptop systems, printers, and other peripherals.
 </li>
 <li>
 Address user inquiries, troubleshoot technical issues, and resolve problems in a timely manner.
 </li>
 </ul>
 
 System Maintenance:
 
 <ul>
 <li>
 Perform regular system updates, software installations, and patches.
 </li>
 <li>
 Ensure anti-virus and endpoint security measures are active and up to date.
 </li>
 </ul>
 
 Troubleshooting and Repairs:
 
 <ul>
 <li>
 Diagnose and resolve hardware failures and software malfunctions.
 </li>
 <li>
 Coordinate with vendors for hardware replacements and warranty claims when required.
 </li>
 </ul>
 
 User Account Management:
 
 <ul>
 <li>
 Assist in managing user accounts, permissions, and access to resources in Active Directory or equivalent systems.
 </li>
 <li>
 Support on-boarding and off-boarding processes, ensuring proper IT setup for new and departing employees.
 </li>
 </ul>
 
 Documentation:
 
 <ul>
 <li>
 Maintain records of support tickets, troubleshooting steps, and resolutions.
 </li>
 <li>
 Document IT processes, FAQs, and guides for end-users.
 </li>
 </ul>
 
 IT Asset Management:
 
 <ul>
 <li>
 Track and maintain IT equipment inventory.
 </li>
 <li>
 Support asset deployment and reclamation as needed.
 </li>
 </ul>
 
 Collaboration:
 
 <ul>
 <li>
 Work closely with IT teams to address escalated issues and participate in IT projects.
 </li>
 <li>
 Provide training to users on basic IT processes and tools.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 2&ndash;3 years of experience in desktop support, IT helpdesk, or similar roles.
 </li>
 <li>
 Proficiency in Windows OS (7, 10, 11) and/or macOS troubleshooting.
 </li>
 <li>
 Basic networking knowledge (IP, DNS, DHCP, VPN).
 </li>
 <li>
 Familiarity with IT tools like ticketing systems, remote support tools, and monitoring software.
 </li>
 <li>
 Hands-on experience with Active Directory and Office 365 administration.
 </li>
 </ul>
</div>

Support Engineer

Cubezix Business Technologies

CubeZix Technologies is seeking an experienced Service Delivery Manager to lead service delivery across IT Managed Services and AMC clients. The role is responsible for managing the IT engineering team, overseeing helpdesk operations, handling technical escalations, onboarding and managing new AMC contracts, and providing hands-on technical guidance to the team.The ideal candidate will have strong, in-depth knowledge of IT infrastructure and cybersecurity, combined with leadership capability to train, mentor, and support engineers while ensuring high service quality and client satisfaction.Key ResponsibilitiesService Delivery &amp; AMC Management<ul><li>Own end-to-end service delivery for AMC and managed services clients.</li><li>Manage onboarding and transition of new AMC customers.</li><li>Ensure compliance with SLAs, service scope, and contractual obligations.</li><li>Monitor service performance and implement continuous improvement initiatives.</li><li>Conduct service reviews and operational meetings with internal teams and clients.</li></ul>Team &amp; Helpdesk Management<ul><li>Lead and manage the IT engineering and helpdesk teams (L1/L2/L3).</li><li>Assign tickets, prioritize workloads, and ensure optimal resource utilization.</li><li>Oversee helpdesk operations including ticket logging, escalation, and closure.</li><li>Ensure proper documentation, knowledge base updates, and SOP adherence.</li></ul>Escalation &amp; Technical Support<ul><li>Act as the primary escalation point for critical incidents and VIP clients.</li><li>Assist engineers in diagnosing and resolving complex and escalated technical issues.</li><li>Lead major incident management, root cause analysis (RCA), and corrective actions.</li><li>Coordinate with vendors, OEMs, and cloud providers during escalations.</li></ul>Technical Leadership &amp; Infrastructure Oversight<ul><li>Provide technical leadership across IT infrastructure environments including:</li><li>Servers, virtualization, and storage</li><li>Networking, firewalls, and VPNs</li><li>Cloud and hybrid infrastructure</li><li>Backup, disaster recovery, and monitoring systems</li><li>Review and approve technical designs, changes, and implementations.</li><li>Ensure infrastructure solutions align with security and best-practice standards.</li></ul>Cyber Security &amp; Compliance<ul><li>Ensure cybersecurity best practices are implemented across client environments.</li><li>Oversee endpoint security, firewall policies, access controls, and patching.</li><li>Support incident response for security-related events.</li><li>Ensure compliance with internal security policies and client requirements.</li></ul>Training &amp; Team Development<ul><li>Conduct regular technical training and knowledge-sharing sessions for engineers.</li><li>Identify skill gaps and recommend training plans and certifications.</li><li>Mentor team members to improve technical and operational capabilities.</li><li>Promote a culture of continuous learning and service excellence.</li></ul>Required Skills &amp; ExperienceTechnical Expertise<ul><li>In-depth knowledge of IT infrastructure and managed services environments.</li></ul>Leadership &amp; Management<ul><li>Proven experience managing IT engineering and support teams.</li><li>Strong escalation handling and decision-making abilities.</li><li>Excellent communication and stakeholder management skills.</li><li>Ability to balance technical involvement with service management responsibilities.</li><li>Strong understanding of cybersecurity principles and controls.</li><li>Hands-on experience with:</li><li>Windows Server, Active Directory, and core infrastructure services</li><li>Networking (Switches, Firewalls, VPNs)</li><li>Virtualization platforms (VMware / Hyper-V)</li><li>Microsoft 365, cloud, and hybrid environments</li><li>Ability to troubleshoot and resolve L2/L3 technical issues.</li></ul>Key Performance Indicators (KPIs)<ul><li>SLA compliance and service availability</li><li>Escalation resolution effectiveness</li><li>Client satisfaction (CSAT)</li><li>Team performance and skill development</li><li>AMC onboarding success and renewal retention</li><li>Security incident response and prevention</li></ul>Job Type: Full-timePay: AED10,000.00 - AED12,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>IT Managed Services or Infrastructure: 5 years (Required)</li><li>Service Delivery, IT Operations, or Support Manager: 2 years (Required)</li></ul>License/Certification:<ul><li>ITIL certification preferred. (Preferred)</li><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field (Preferred)</li></ul>Work Location: In person

IT Service Delivery Manager

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