helpdesk technician

Monjasa

<div>
 
 
 Do you have a strong technical expertise combined with empathetic interpersonal skills?
 
 
 Can you take responsibility for providing support, troubleshooting, and administrative tasks while driving innovation, automation, and promoting digital transformation initiatives? Are you ready to become part of an international company with a culturally diverse workforce &ndash; then this could be your next big step!
 
 
 
 
 
 
 
 Job description
 
 
 
 Monjasa is a leading global partner in the oil and shipping industry who believes strongly in driving Personal Business. We aim to inspire our business partners and become first choice by challenging status quo with our original solutions. We are thus on the lookout for a colleague who can identify with Monjasa&rsquo;s values and is capable of building strong relations both internally and externally.
 
 
 
 
 
 As a new IT Supporter in Dubai, you will have the opportunity to collaborate with colleagues around the world and ensure the quality of the group&rsquo;s operations.
 
 
 
 
 
 In addition, you will drive innovation in IT support by staffing helpdesk functions, improving the user experience through dynamic problem-solving, and rethinking the department's processes by implementing future-proof solutions and leveraging technology-driven methods to streamline workflows, optimise productivity, and promote digital transformation.
 
 
 
 
 
 
 &ldquo;Taking a proactive role in optimising work processes by delivering outstanding support and developing effective solutions with Microsoft Power Platform and generative AI tools. You will work closely with different departments to provide daily support and automate workflows -- and you will see the results of your work every day. Moreover, you will enhance your Microsoft 365 and automation expertise in Monjasa's inclusive and dynamic environment. If you are curious, customer-focused, and ready to create solutions, we'd like to hear from you," says IT Support Lead, Billy Andrew Platon.
 
 
 
 
 
 
 
 Areas of focus
 
 
 <ul>
 <li>
 Build and implement smart solutions using Microsoft Power Platform and Gen AI tools.
 </li>
 <li>
 Identify and execute automation opportunities to reduce manual processes, collaborating closely with business teams.
 </li>
 <li>
 Provide hands-on IT support for colleagues, including workstations, equipment, and networks.
 </li>
 <li>
 Manage the on/offboarding process for employees.
 </li>
 <li>
 Oversee purchasing and management of IT assets.
 </li>
 <li>
 Keep the documentation up to date
 </li>
 </ul>
 
 
 
 
 
 Your professional skills
 
 
 <ul>
 <li>
 Preferably have 3 years of experience from a similar position
 </li>
 <li>
 ITIL, AI, and other IT-related certification is a plus
 </li>
 <li>
 Support foundation:
 </li>
 </ul>
 
 -Microsoft Power Platform (Power Apps, Power Automate, Power BI, etc.).
 
 
 -Generative AI tools (Copilot, ChatGPT, Claude, etc.)
 
 
 -Microsoft Ecosystem (SharePoint, Teams, OneDrive, etc.)
 
 
 -Windows 11
 
 
 -Jira Helpdesk
 
 <ul>
 <li>
 Fluent in English (written/oral), and any other language is a plus
 </li>
 </ul>
 
 
 
 
 
 Your personal skills
 
 
 <ul>
 <li>
 Supportive attitude towards tasks and colleagues
 </li>
 <li>
 Detail-oriented with a structured approach to tasks
 </li>
 <li>
 Independent, proactive, and solution-oriented
 </li>
 <li>
 Ability to prioritize tasks in a dynamic, fast-paced environment
 </li>
 <li>
 Able to work independently and make decisions whilst remaining team orientated
 </li>
 <li>
 Demonstrates adaptability and eagerness to learn, embracing new challenges
 </li>
 </ul>
</div>

IT Supporter

MERED

<div>
 
 
 Job Summary
 
 
 
 The IT Specialist is responsible for providing timely and effective technical assistance to end-users, resolving hardware, software, and network-related issues. This role ensures smooth IT operations by troubleshooting problems, maintaining systems, and delivering excellent customer service. The specialist will handle support requests via ticketing systems, phone, email, or in-person, while documenting solutions and contributing to knowledge bases.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Provide technical support to company employees (remotely and on-site).
 </li>
 <li>
 Troubleshoot hardware, software, corporate services, and network infrastructure issues.
 </li>
 <li>
 Set up, configure, and maintain workstations (PCs, laptops, phones, peripherals).
 </li>
 <li>
 Install, update, and configure office and specialized software.
 </li>
 <li>
 Advise users on corporate IT systems and best practices.
 </li>
 <li>
 Maintain documentation, manuals, and knowledge base articles.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 1+ years of experience in technical support / Helpdesk roles.
 </li>
 <li>
 Proficiency in Windows and macOS (setup, diagnostics, troubleshooting).
 </li>
 <li>
 Basic understanding of networking (TCP/IP, VPN, Wi-Fi, Active Directory).
 </li>
 <li>
 Ability to explain technical concepts in simple terms.
 </li>
 <li>
 Comfortable handling routine tasks and multitasking in a fast-paced environment.
 </li>
 <li>
 Basic knowledge of MS Azure
 </li>
 <li>
 Proficiency in MS 365
 </li>
 <li>
 Strong knowledge of operating systems (Windows, macOS, Linux) and troubleshooting common issues.
 </li>
 <li>
 Understanding of networking basics (TCP/IP, DNS, VPN, Wi-Fi, firewalls).
 </li>
 <li>
 Familiarity with remote support tools (TeamViewer, AnyDesk, RDP).
 </li>
 <li>
 Basic knowledge of hardware troubleshooting (PCs, laptops, printers, peripherals).
 </li>
 <li>
 Experience with cloud services (Microsoft 365, Google Workspace, AWS, Azure).
 </li>
 </ul>
 
 
 Skills and Competencies
 
 
 <ul>
 <li>
 Leadership and analytical mindset.
 </li>
 <li>
 Flexibility in balancing corporate requirements with local operational needs.
 </li>
 <li>
 Stress resistance &ndash; staying calm under pressure during critical outages.
 </li>
 </ul>
 
 
 
 
 
 Compensation and Benefits
 
 
 
 &middot; Competitive salary package.
 
 
 &middot; Annual flight ticket allowance.
 
 
 &middot; Performance discretionary bonus.
 
 
 &middot; Comprehensive health insurance.
 
 
 &middot; Employment visa.
 
</div>

IT Specialist

Zapegg Tax Consultant

<div>Zapegg Tax Consultant is seeking a skilled and detail-oriented Desktop Engineer to join our IT support team in Dubai. This role is ideal for a technically proficient professional who can ensure smooth functioning of desktop systems, provide timely technical support, and maintain IT infrastructure within a fast-paced consultancy environment.

Key Responsibilities:
<ul>
<li>Install, configure, and maintain desktops, laptops, printers, and peripheral devices.</li>
<li>Provide technical support for hardware and software issues.</li>
<li>Troubleshoot system errors and resolve user-related IT problems.</li>
<li>Manage operating system installations, updates, and patches.</li>
<li>Configure and manage user accounts, email setups, and access permissions.</li>
<li>Ensure data backup and system security protocols are followed.</li>
<li>Maintain IT inventory and update asset management records.</li>
<li>Coordinate with network and system administrators for issue resolution.</li>
<li>Provide user training and support for IT tools and applications.</li>
</ul>
Requirements:
<ul>
<li>Diploma or Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>2&ndash;4 years of experience in desktop support or IT helpdesk roles.</li>
<li>Strong knowledge of Windows operating systems and desktop troubleshooting.</li>
<li>Familiarity with hardware maintenance and software installations.</li>
<li>Experience with antivirus systems and data backup solutions.</li>
<li>Good problem-solving and analytical skills.</li>
<li>Strong communication and interpersonal abilities.</li>
</ul>
Skills &amp; Competencies:
<ul>
<li>Strong technical troubleshooting skills</li>
<li>Attention to detail and system accuracy</li>
<li>Ability to manage multiple support requests efficiently</li>
<li>High level of responsibility and data confidentiality</li>
<li>Ability to work independently and as part of a team</li>
</ul>
At Zapegg Tax Consultant, reliable IT support is essential for ensuring smooth daily operations. This Desktop Engineer position in Dubai offers an excellent opportunity to grow your technical career while contributing to a professional and well-structured consultancy environment.</div>

Desktop Engineer

Sentinel Business Centres

IT Support SpecialistBusiness Centre experience is a plus.Job BriefWe are looking for a proactive and detail-oriented IT Specialist Assistant to join our IT team and provide day-to-day technical support to employees and clients. In this role, you&rsquo;ll help troubleshoot hardware and software issues, manage user accounts, maintain systems, and contribute to IT initiatives that improve overall operational efficiency.This position is ideal for someone who enjoys solving problems, working with people, friendly and ensuring that technology works reliably for all users.Main ResponsibilitiesYour main responsibilities will include:<ul><li>Providing technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively</li><li>Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions</li><li>Installing, configuring, and maintaining computer systems, software, and peripherals to ensure optimal performance and security</li><li>Assisting with the setup and deployment of new devices, including computers, printers, and mobile devices</li><li>Managing user accounts and access permissions, ensuring data security and compliance with company policies</li><li>Responding to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions</li><li>Providing training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency</li><li>Monitoring and maintaining IT inventory, including hardware and software licenses, and assisting with procurement as needed</li><li>Collaborating with the IT team to implement IT projects, upgrades, and system improvements, contributing to the overall efficiency of IT operations</li><li>Staying updated with the latest technology trends and advancements in IT support, continuously enhancing technical skills and knowledge</li></ul>Key Requirements<ul><li>You possess a Degree in Computer Science, Engineering, or a related field</li><li>You have prior experience in helpdesk or technical support</li><li>Proficiency with Windows, macOS, and Linux environments</li><li>Experience with remote desktop tools (e.g., TeamViewer, AnyDesk, Remote Desktop) and ticketing systems (e.g., Zendesk, Freshservice, ServiceNow)</li><li>Familiarity with networking basics (IP addressing, VPNs, firewalls) and common business software (e.g., Microsoft 365, Google Workspace)</li><li>You possess strong problem-solving and troubleshooting skills with an eye for detail</li><li>You have excellent interpersonal and communication skills, with the ability to explain technical issues in plain language</li><li>You have a customer-focused attitude and willingness to support team members across departments</li><li>Ability to prioritize, manage multiple issues, and work independently or as part of a team</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthWork Location: In person

IT Specialist Assistant

MANOJ REINSURANCE BROKERS LTD

<div>
 
 
 Position:
 
 Officer - IT Support
 
 
 
 Department:
 
 IT
 
 
 
 Reports to:
 
 Head of HR | Admin | IT
 
 
 
 Location:
 
 DIFC
 
 
 
 
 
 
 
 
 
 About the role
 
 
 
 The IT Support Officer is the first point of contact for all technology-related queries and incidents. You will own the timely resolution of support tickets and the smooth operation of the organization's IT infrastructure &mdash; spanning end-user support, system maintenance, and adherence to IT security and compliance standards. This is a hands-on, proactive role for a detail-oriented professional who takes full ownership of their responsibilities.
 
 
 
 
 
 
 Key responsibilities:
 
 
 
 
 
 
 
 IT helpdesk &amp; day-to-day troubleshooting
 
 
 <ul>
 <li>
 Printer connectivity, drivers, and network printing (including vendor liaison)
 </li>
 <li>
 Wi-Fi, internet, and general network connectivity; ISP liaison when required
 </li>
 <li>
 Email delivery and mailbox support
 </li>
 <li>
 VPN connectivity for remote users
 </li>
 <li>
 General laptop and desktop troubleshooting; application and third-party vendor support
 </li>
 <li>
 Antivirus, endpoint monitoring, software updates, and patch management
 </li>
 <li>
 IT asset tracking and support documentation
 </li>
 </ul>
 
 
 
 
 
 Security &amp; compliance monitoring
 
 
 <ul>
 <li>
 Firewall monitoring and routine security administration
 </li>
 <li>
 Microsoft Defender for Endpoint alerts and response
 </li>
 <li>
 MFA and Conditional Access policy maintenance
 </li>
 <li>
 Microsoft 365 policies, permissions, and access controls
 </li>
 <li>
 Mobile Application Management (MAM) policy management
 </li>
 </ul>
 
 
 
 
 
 User management
 
 
 <ul>
 <li>
 New user onboarding/offboarding via Azure AD, M365, and VPN
 </li>
 <li>
 Laptop configuration for new joiners; device wipe/reset on exits
 </li>
 </ul>
 
 
 
 
 
 Backup monitoring &amp; reporting
 
 
 <ul>
 <li>
 Monthly backup confirmation (M365, SARB, Tally, server)
 </li>
 <li>
 Monthly security health check report for all devices
 </li>
 <li>
 Quarterly restore testing in line with DIFC compliance requirements
 </li>
 </ul>
 
 
 
 
 
 Key Competencies Required:
 
 
 <ul>
 <li>
 Hardware troubleshooting
 </li>
 <li>
 Microsoft 365 admin
 </li>
 <li>
 Azure Active Directory
 </li>
 <li>
 VPN support
 </li>
 <li>
 Endpoint security
 </li>
 <li>
 Patch management
 </li>
 <li>
 Firewall administration
 </li>
 <li>
 MFA / Conditional Access
 </li>
 <li>
 Tally ERP
 </li>
 <li>
 MAM policies
 </li>
 <li>
 Backup monitoring
 </li>
 <li>
 DIFC compliance
 </li>
 <li>
 Vendor coordination
 </li>
 <li>
 IT documentation
 </li>
 </ul>
 
 
 
 
 
 Non-negotiables:
 
 
 <ul>
 <li>
 Minimum 2 -3 years of hands-on experience in UAE market.
 </li>
 <li>
 Must holds
 
 bachelor&rsquo;s degree in IT, computer science.
 
 </li>
 <li>
 Strong time management skills with the ability to prioritize and handle multiple support requests and deadlines simultaneously.&nbsp;
 </li>
 <li>
 Strong sense of ownership &mdash; follows through on tickets, updates stakeholders without reminders, and ensures issues are fully resolved before closure.&nbsp;
 </li>
 <li>
 Proactiveness to work, an initiator and c
 
 an execute work with minimum supervision.
 
 </li>
 <li>
 Ability to switch comfortably between user support, system administration, vendor coordination, and IT documentation without compromising accuracy or quality.
 </li>
 </ul>
 
 
 
 
 
 What you&rsquo;ll get:
 
 
 <ul>
 <li>
 Full ownership of your role.
 </li>
 <li>
 Chance to learn and experience diverse roles within the department.
 </li>
 <li>
 Competitive salary package, visa, medical insurance, life insurance, annual leave, and airfare allowance.
 </li>
 <li>
 Opportunity to build and streamline IT department as a whole.
 </li>
 </ul>
 
 
 
 
 
 If this sounds like you, we would love to hear from you! Please submit your resume and a cover letter to hr@manojre.com outlining your experience and why you are the ideal candidate for this role.
 
 
</div>

Officer - IT Support

Yatsudoki Chateraise

Key Responsibilities<ul><li>Provide the first level hardware and software support (operating system, MS-office, basic network troubleshooting, hardware, and peripherals), including desk-side or remote technical support for user escalations received through phone calls or emails</li><li>Configure and deploy desktop/laptop hardware and software, contributing to the proper installation, maintenance and disposal of desktop computers and printers; deploy operating system, application security patches and anti-virus updates as required.</li><li>Support the users at INDEX with new accounts, email addresses, passwords and provides other privileges as mentioned in the IT policy of INDEX; troubleshoot and configure the equipment and software for new users, installing and configuring the software appropriate for employees and preparing the equipment for regular usage</li><li>Coordinate with the HR with regards to installing new hardware and peripheral components such as monitors, keyboards, printers, and drivers for end users at their premises</li><li>Create transparent maintenance schedule which organizes the required monthly maintenance needed on user&rsquo;s machines</li><li>Manage the Helpdesk telephone support service for any IT systems and receive calls from users across INDEX; follow up, regularly, with end users to ensure issue has been resolved</li><li>Participate in the organization wide technology enhancement projects by supporting and installing the necessary hardware/software</li><li>Assist in performing user migration to new software or to updated software versions, ensuring system integrity in the migration process</li><li>Assist users in using IT resources efficiently, hence improving INDEX efficiency maintaining a service which is in line with the IT strategy and IT Projects plan</li><li>Implement new software to enhance the ability of troubleshooting problems and streamlining IT responsiveness and assistance</li><li>Log and record employee queries and analyses support request database to identify trends and underlying problems</li><li>Provides statistical data and reporting on regular and ad-hoc basis for management and key departments</li><li>Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes</li><li>Repair equipment and keep records of all equipment coming in and going out of IT department for maintenance</li><li>Ensure the effective and timely resolution of technical customer problems; keep customers informed of the status of their request and finally informing the service desk with status of calls and solutions, post completion</li><li>Administer INDEX virtual &amp; physical servers and systems</li><li>Manage on premise and offsite system backups</li><li>Manage the IT Assets and allow better management of the IT equipment all over the year by doing annual round checks to the entire assets and ensuring to update the Asset system accordingly.</li><li>Manage the IT Disposal Process of outdated equipment.</li><li>Allow better management to control over the IT running equipment such as Flash memories, Mouse and Keyboards, IT cables etc.</li><li>Manage the Telephone system and VOIP solution while taking care to meet the telecom requirements.</li><li>Manage the CCTV and Access Control devices and solution across all business areas.</li><li>Manage Office 365 administration and allow best methodology of monitoring Microsoft Licensing.</li><li>Manage Disaster Recovery on premise.</li><li>Deploy cost effective solutions controls over printers/copiers</li><li>Develop IT manuals, guides &amp; documentations when required</li><li>Contribute to the development of department policies &amp; procedures</li><li>Support INDEX external events when necessary</li><li>Conduct IT training for INDEX Holding members in collaboration with the HR department</li></ul>Required Experience and Qualification<ul><li>Degree in IT related discipline Computer Science or equivalent and additional professional technical training/certifications in IT System Administration and Network Engineering practice.</li><li>Certification in Microsoft Administration, Cisco Administration, or other hardware support certifications, and hands-on experience associated with System Administration.</li><li>Minimum 3 years of IT experience in IT Administrations, and Networking management.</li><li>Demonstrate knowledge of IT Systems Administration standards and their applications.</li><li>Exposure with the latest technology and research background will be an added advantage.</li><li>Good project management skills.</li><li>Excellent communication skills in English, both written and oral. Arabic language is an advantage.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Have your worked both in Windows and Apple adminstration?</li><li>What is your salary expectation in AED?</li><li>How many years of experience do you have in IT Administration and Networking management</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>License/Certification:<ul><li>Certification in Microsoft Administration (Preferred)</li><li>UAE Driving License (Required)</li></ul>Work Location: In person

IT Administrator

Al Bonian Facilities Management Services LLC

Hiring | CAFM Administrator Location: Dubai, UAEAl Bonian Facilities Management is looking for a detail-oriented and proactive CAFM Administrator to join our Facilities Management team in Dubai.Key Responsibilities:<ul><li>Manage and update data in the CAFM system (FSI/Maximo) accurately and on time</li><li>Raise, assign, and track work orders, PPM schedules, and service requests</li><li>Prepare reports, dashboards, and performance data from the system</li><li>Coordinate with operations teams to ensure job status updates and closure</li><li>Maintain asset records, preventive maintenance schedules, and service history</li><li>Support documentation, client reports, and helpdesk coordination</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or diploma in IT, Administration, Engineering, or related field</li><li>Minimum 2&ndash;4 years of experience in CAFM / FM administration within the UAE</li><li>Hands-on experience with CAFM systems, helpdesk ticketing, and reporting tools</li><li>Strong skills in Excel, data management, and report preparation</li><li>Good communication and coordination skills</li><li>Immediate joiners preferred</li></ul>Interested Candidates fulfilling the above criteria can share their CVs at hr@albonian.fm with subject &quot;CAFM Admin&quot;Job Types: Full-time, PermanentExperience:<ul><li>CAFM Admin in UAE: 3 years (Preferred)</li></ul>Work Location: In person

CAFM Admin

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