technical engineer

front desk agent

general technician

ac technician

ac technician cum driver

helpdesk technician

edari

<div>
 
 
 We are looking to hire a Helpdesk Administrator
 
 who will be responsible for overseeing help desk operations and providing front-line technical support to end users within
 
 one of the leading semi-government organizations in the region
 
 . The role will play a key part in ensuring
 
 efficient IT service delivery and maintaining high customer satisfaction.
 
 
 
 
 
 
 This position is a
 
 contract role with an initial duration of 12 months and is renewable.
 
 
 
 
 
 
 The Helpdesk Administrator will work closely with the Digital Governance &amp; Security team to
 
 manage IT ticketing processes, deliver timely and effective support
 
 , and contribute to the development of best practices in IT service management and user support.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Serve as the first point of contact for user IT support via phone, email, or ticketing systems.
 </li>
 <li>
 Manage and prioritize helpdesk tickets, ensuring timely resolution and SLA compliance.
 </li>
 <li>
 Log incidents and resolutions accurately and prepare regular performance reports.
 </li>
 <li>
 Install, configure, and troubleshoot hardware, software, and peripheral devices.
 </li>
 <li>
 Prepare reports on helpdesk performance, ticket volumes, and issue trends for management review.
 </li>
 <li>
 Develop and update technical documentation, FAQs, and end-user guides to promote user self-services
 </li>
 <li>
 Maintain IT asset inventory and coordinate with vendors for issue resolution.
 </li>
 <li>
 Coordinate with vendors and internal technical teams for issue resolution and service improvements
 </li>
 <li>
 Create and update user guides, FAQs, and documentation to promote self-service.
 </li>
 <li>
 Identify recurring issues and recommend process or training improvements.
 </li>
 <li>
 Support continuous service enhancement and deliver high customer satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Knowledge, Skills &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology or a related field.
 </li>
 <li>
 Minimum of 2 years of experience in IT customer support or helpdesk operations.
 </li>
 <li>
 Proficiency in both English and Arabic languages.
 </li>
 <li>
 Strong knowledge of Windows OS, Microsoft 365, and common enterprise applications.
 </li>
 <li>
 Experience using IT ticketing systems such as ServiceNow, ManageEngine, or similar.
 </li>
 <li>
 Basic understanding of networking, system administration, and IT troubleshooting.
 </li>
 <li>
 Excellent communication, organizational, and problem-solving skills.
 </li>
 <li>
 Strong customer service orientation and ability to manage multiple priorities.
 </li>
 <li>
 Relevant IT or Helpdesk certifications (e.g., CompTIA A+, ITIL Foundation, or equivalent) are an advantage.
 </li>
 <li>
 Strong analytical, reporting, and data visualization skills.
 </li>
 </ul>
 
 
 
 
 
 Availability:
 
 
 
 &bull; Preference will be given to candidates
 
 available to join immediately
 
 upon offer acceptance.
 
 
 
</div>

Help Desk Administrator

EXCIS COMPLIANCE LIMITED

We are seeking an experienced Deskside Support Technician to provide high-level technical support for end-user computing environments. In this role, you will be responsible for troubleshooting hardware, software, and network issues while delivering exceptional service to employees, including executive/VIP staff.
Key Responsibilities:
<ul>
<li>Provide onsite and remote support for Windows 10/11, macOS, and mobile devices (iOS/Android)</li>
<li>Diagnose and resolve issues related to O365, Active Directory, printers, video conferencing systems, and peripherals</li>
<li>Perform IMAC (Install, Move, Add, Change) tasks, including hardware/software deployments and upgrades</li>
<li>Manage asset inventory, including tagging, tracking, and reporting</li>
<li>Support VIP users with prompt and professional service</li>
<li>Collaborate with IT teams to escalate and resolve complex technical issues</li>
<li>Document solutions in the ticket system, create knowledge base articles, and provide user training when necessary</li>
</ul>
Technical Skills &amp; Experience:
<ul>
<li>4+ years of hands-on EUC/Break-fix experience in desktop support or IT helpdesk roles</li>
<li>Strong knowledge of Windows OS (10/11), macOS, and Microsoft O365</li>
<li>Experience with Microsoft Intune and Desktop Central for endpoint management</li>
<li>Proficiency with Active Directory, remote support tools, and mobile device management</li>
<li>Ability to troubleshoot hardware (laptops, printers, AV systems) and software issues</li>
<li>Familiarity with malware removal and basic network troubleshooting</li>
</ul>
Soft Skills &amp; Certifications:
<ul>
<li>Excellent verbal and written communication skills in both English and Arabic</li>
<li>Exceptional customer service skills (VIP support experience preferred)</li>
<li>Ability to work in a fast-paced corporate environment</li>
<li>A+ Certification, MCP, or ITIL (preferred but not required)</li>
</ul>
Physical Requirements:
<ul>
<li>Ability to lift/move equipment (up to 50 lbs)</li>
<li>Willingness to travel between office locations if required</li>
</ul>

Deskside Support Technician (L2) - EUC & DC

<div>
 
 Job Title: Helpdesk Analyst
 
 
 Job Area: IS
 
 
 Location: Dubai HQ
 
 
 Language Skills: English and Arabic
 
 
 Employment Type: Permanent
 
 
 Target Start Date: ASAP
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 
 We are seeking a highly organized and detail-oriented Helpdesk Analyst to join our team. The ideal candidate must have expertise in IT asset management, a strong understanding of the IT product/service requisition process, and proficiency in handling support calls from end users. The role encompasses responsibilities such as records management, handling user calls and providing remote/in-person support.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 
 Responsibilities include:
 
 
 <ul>
 <li>
 Serve as the first point of contact for end users through phone, email, or ticketing system.
 </li>
 <li>
 Apply logical questioning to diagnose and determine the nature of reported issues.
 </li>
 <li>
 Create, categorize, and assign tickets; escalate to appropriate teams when beyond L2 scope.
 </li>
 <li>
 Provide end-to-end L1-L2 support for:
 </li>
 <li>
 Operating Systems: Windows laptop issues.
 </li>
 <li>
 Productivity Tools: Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
 </li>
 <li>
 End-User Devices: Printers, conferencing systems, remote access (VPN).
 </li>
 <li>
 Diagnose and resolve problems efficiently, ensuring prevention of recurring issues where possible.
 </li>
 <li>
 Adhere to established SLA response and resolution timelines.
 </li>
 <li>
 Track, route, and follow up on tickets until closure to ensure user satisfaction.
 </li>
 <li>
 Proactively monitor alerts and take preventive or corrective action.
 </li>
 <li>
 Maintain IT security standards during support activities, including identification and reporting of phishing or suspicious activity.
 </li>
 <li>
 Create and maintain knowledge base articles, best practice guides, and procedure documents to improve service quality.
 </li>
 <li>
 Preserve and expand technical and procedural knowledge of helpdesk products and services.
 </li>
 <li>
 Provide clear, professional, and empathetic communication to ensure a positive end-user experience.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Education Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in a technical or IT-related field.
 </li>
 <li>
 Up to 5 years of total IT experience with at least 3 years in a dedicated Helpdesk or IT Support role.
 </li>
 <li>
 Strong working knowledge of Windows 10/11 and Microsoft Office Suite.
 </li>
 <li>
 Basic understanding of Windows Server environments and networking concepts (DNS, DHCP, VPN, LAN/WAN).
 </li>
 <li>
 Familiarity with ticketing systems and ITIL-based service management processes.
 </li>
 <li>
 Ability to document and follow procedures accurately.
 </li>
 <li>
 Excellent problem-solving and troubleshooting skills.
 </li>
 <li>
 Strong communication skills; ability to converse fluently in Arabic and English.
 </li>
 <li>
 Customer-oriented attitude with the ability to handle users at all levels professionally.
 </li>
 </ul>
 
 
 
 
 
 Preferred Expertise:
 
 
 
 
 
 <ul>
 <li>
 ITIL Foundation certification or awareness of ITSM processes
 </li>
 <li>
 Proven experience in IT asset management and related functions.
 </li>
 <li>
 Familiarity with ITSM tools and infrastructure monitoring solutions.
 </li>
 <li>
 Advanced proficiency in Microsoft Office, especially Excel.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Meticulous with a proactive approach to process improvement.
 </li>
 <li>
 Exposure to Azure Active Directory or identity management solutions.
 </li>
 <li>
 Knowledge of Microsoft Intune or other endpoint management tools.
 </li>
 <li>
 Familiarity with cybersecurity awareness practices and compliance policies.
 </li>
 <li>
 Experience supporting remote or hybrid work environments.
 </li>
 <li>
 Hands-on knowledge of collaboration tools such as Cisco Webex, or Teams Rooms.
 </li>
 </ul>
</div>

Help Desk Analyst

AEserver

Duties and Responsibilities: The duties of the CRM are both sales &amp; technical and include the management of the complete life cycle of the customer from ordering to support to follow ups. Responsible for the daily operations of the technical support helpdesk (ticket system) Answer phone calls and emails with technical issues from current customers and logging a helpdesk ticket Manage customers accounts through the internal web system (WHMCS) Be present on the live chat (website) to assist customers with technical issues (level 1, 2,3) also be present on the internal phone system. Have the knowledge and understanding of how Linux/Windows web servers are run Understand the different web server types, operating systems, control panels (cpanel, plesk) and how to manage them Understand basic SSH commands &amp; RDP tools Ability to setup a brand new servers from scratch using root details (install, harden, setup, maintain) Ability to security harden, tweak and analyze server issues Ability to search for spamming customers, resolve IP blacklist issues and manage server IP blacklist and outgoing SMTP issues Work with server/data center providers to setup servers, resolve major issues over all keep the servers healthy and updated to the latest standards Ability to setup shared, VPS, Cloud and dedicated hosting packages Understanding &amp; setup of the new cloud technologies such as VMware, XEN, KVM, Hyper-V, Amazon EC2 (and others), DigitalOcean, Google Cloud, Microsoft Azure, etc Understanding of common software such as Wordpress, Joomla, email marketing, etc Be responsible for the full technical operations of all servers and systems in the company Be able to work alone, or from home (when needed), independent when other team members are away and proactively respond to customers and fellow employees. Consult &amp; suggest to the management on new tools, software and hardware available in them market. Knowledge, Skills and Abilities required: Superior use of internet, SSH, RDP, Email, Domain names, DNS, IP addresses (v4,v6), DNS Zone file Superior knowledge of CentOS, Ubunto, Windows, etc Experience using different web servers, email servers, VPS, Cloud, Dedicated, etc Cloud experience to setup, load balance, geo balance, failover setup, etc Experience with web server security, email spamming, resolving hacked websites, hardening website code and web servers. Experience working in a web hosting company Strong interpersonal and communication skills. Strong analytical and problem solving skills under pressure. Knowledge of customer service standards and procedures. Ability to create, compose, and edit written materials technical knowledge base for customers. Strong English (both spoken and written). Arabic and other languages are a bonus. Bonus/Extra Skills: Graphic Design skills A minimum of 1 years in e-commerce, website design, basic programming Experience in php, html5, mysql, asp, .net and mssql Prior experience in IT customer support, hosting companies. Entrepreneur spirit Note: Training will be provided during the first month 
<div></div>

Server Admin

KERZNER INTERNATIONAL LIMITED

As an IT Helpdesk Agent, you will be a key member of the IT Service Desk team, supporting both Atlantis The Palm and Atlantis The Royal. You will provide consistent, high-quality first-level IT support for colleagues and guests, ensuring smooth day-to-day technology operations across the resorts.
Your responsibilities will include logging, troubleshooting, and resolving IT-related incidents, performing user onboarding and offboarding, managing incident workflows, escalating where necessary, and delivering support across all levels of the organization. You will also work closely with Global IT on enterprise applications, remote support, and potential cyber security matters while maintaining professionalism and discretion.

Agent, Information Technology Helpdesk

Halian

<ul><li>Provide Tier 2 technical support to end users via phone, email, and chat.</li><li>Manage the onboarding and offboarding processes for employees and contractors.</li><li>Diagnose and resolve technical issues.</li><li>Assist System Administrators in addressing daily challenges.</li><li>Upgrade network devices to the latest firmware versions.</li><li>Train new system users and set up their accounts.</li><li>Monitor the performance of servers, software, and hardware.</li><li>Troubleshoot and support Zoom Rooms, AV systems, and meeting room configurations.</li><li>Provide advanced support for macOS/Windows devices and MDM.</li><li>Ensure the smooth deployment of new applications.</li><li>Maintain and update technical documentation.</li><li>Participate in projects aimed at improving helpdesk efficiency and effectiveness.</li><li>Solid knowledge of Identity and Access Management (IAM) platforms (OneLogin, Okta).</li></ul>

IT Operations Engineer

EMIRATES GLOBAL ALUMINIUM (EGA)

KEY ACCOUNTABILITIES Troubleshooting Provides second level of troubleshooting for hardware and software and following the support provided by the team members  Liaises with the IT Helpdesk and IT security team to support the users during provision system support   Installs and performs repairs to hardware, software, and peripheral equipment to ensure minimised downtime for users Refers to technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support Reviews Help Desk logs and maintains records of daily data communication transactions, problems and remedial action taken, and installation activities for review, planning and forecasting purposesSafety, Quality & Environment Ensures compliance to all relevant safety, quality and environmental management policies, procedures and controls across the section in order to guarantee employee safety, legislative compliance and a responsible environmental attitudeRelated Assignments Performs other related duties or assignments as directedAUTHORITY/ DECISION MAKING Guidelines Thinking within clearly defined policies, standards and specific objectivesDecision Making: Direction of work is subject to practices and procedures, output is managed

Technical Analyst II

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