home health outreach coordinator

Guardian Angel Senior Services

<div>Excellent Opportunity to join a fast paced and growing family owned home health care agency!
Guardian Angel Senior Services is a family owned home care company that has been serving the residents of MA and NH for 22 years. Our mission is to to provide home care service with love; to enhance the quality of your living through our attentive yet subtle style of care; to maintain your dignity and your independence while serving your needs with honor and integrity.
We are looking for a Hiring Coordinator to join our Amherst team and help us hire compassionate caregivers!
Schedule: M-F 8:00am-430pm or 8:30am-5:00pm
Employment Type: Full Time, Exempt
The primary function of the Hiring Coordinator is to create and manage employment ads, screeninterview candidates, complete applicant checks and orient new staff.
Applicants should be high energy with a desire to succeed and contribute to the growth of the company.
Responsibilities include, but are not limited to:<ul><li>
Reach weekly hiring goals</li><li>
Applicant Outreach</li><li>
Ad management and sourcing through other mediums such as job fairs</li><li>
Interviewing and orienting</li><li>
Onboarding including Data Entry of newly hired caregivers</li><li>
Communicate effectively with the Scheduling team to determine needs and priorities</li></ul>
What we offer:<ul><li>
employee discount program</li><li>
401(k) with employer match</li><li>
accrued sick time and PTO</li><li>
bonus programs</li><li>
health insurance</li><li>
opportunities for growth!!</li></ul>
Candidates for this position should be tech savvy with social media, employment sites, outgoing, personable and possess good verbal and written communication skills. Previous recruitment experience preferred or related work history. Home Care experience is a plus.
*** position requires heavy phone and computer follow up and use
Apply Now for Considerations
Guardian Angel Senior Services is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or genetic information.</div>

Hiring Coordinator for Growing Homecare Office in Amherst

UPMC

<div>
 
 UPMC Home Health in Williamsport is hiring a Patient Care Coordinator Nurse to support their team. This is a Monday-Friday, 8:00AM-4:30PM shift with an on-call weekend rotation.
 
 
 
 The Patient Care Coordinator is an on-site clinical team member that assists in coordinating care for the assigned team. The Patient Care Coordinator provides care navigation through daily triage and follows up with referral sources, patients, clinicians, and clinical leaders through the management of incoming communication to the Clinical Manager.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Participates in on-call coverage rotation for the agency.
 </li>
 <li>
 Oversees the ordering and approval of medical supplies to ensure that all supplies are included on the physician orders and ordered in the appropriate quantity.
 </li>
 <li>
 Monitors lab results, following up with physicians and team members.
 </li>
 <li>
 Covers from other Patient Care Coordinators when needed.
 </li>
 <li>
 Participate in interdisciplinary team conferences as needed.
 </li>
 <li>
 Performs medication reconciliation on all therapy only cases as needed
 </li>
 <li>
 Monitors admissions, discharges and re-hospitalizations and communicates with the appropriate clinical liaison(s) or facilities to facilitate continuity of care between settings.
 </li>
 <li>
 Aids clinical staff in follow up communication with MD offices and referral sources as applicable.
 </li>
 <li>
 Coordinates all incoming orders associated with census to ensure appropriateness and accuracy and timeliness of care, enters into Medical Record, and coordinates with scheduling as appropriate.
 </li>
 <li>
 Assists in document control processes, including but not limited to, review of Face-to-Face documentation and physician orders for home health. Reports problems immediately to the Clinical Manager.
 </li>
 <li>
 Triages and directors all incoming communications during workday hours for the current census assigned and follows up to facilitate appropriate service delivery.
 </li>
 <li>
 Current Registered Nurse license in Pennsylvania.
 </li>
 <li>
 One-year recent home health experience preferred.
 </li>
 <li>
 Must have the clinical knowledge and critical thinking ability to effectively plan and provide coordination of patient care consistent with standards and regulations; must have exceptional interpersonal and customer services skills; must be able to effectively solve unique problems as they arise or identify appropriate resource for hand off.
 </li>
 <li>
 Must have requisite knowledge of current Home Health Medicare, Medicaid, State and Federal regulations and Joint Commission accreditation standards.
 </li>
 <li>
 Must be able to demonstrate problem-solving abilities and have excellent telephone, interpersonal and written communication skills.
 </li>
 <li>
 Strong commitment to teamwork and customer service, both internally and externally, is required.
 </li>
 <li>
 Must have strong/proven data entry and general computer skills.
 </li>
 <li>
 Provides own transportation and auto insurance and abides by all laws, rules, and recommendations for safe driving while on duty.
 </li>
 <li>
 Maintains a valid driver's license.
 </li>
 <li>
 Must be able to travel to assigned geographical locations as needed.
 </li>
 <li>
 Demonstrates ability to work independently within a fast-paced environment.
 
 
 </li>
 </ul>
 
 Licensure, Certifications, and Clearances:
 
 
 
 <ul>
 <li>
 Automotive Insurance
 </li>
 <li>
 Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
 </li>
 <li>
 Driver's License
 </li>
 <li>
 Registered Nurse (RN)
 </li>
 <li>
 Act 33
 </li>
 <li>
 Act 34
 </li>
 <li>
 OAPSA
 </li>
 <li>
 Current licensure either in the state where the facility is located or, if the facility is in a state covered by the multistate Nursing Licensure Compact (NLC) agreement, a multistate license issued by a participating NLC state. Hires and current employees working on an out-of-state NLC license who later change their residency to the state where the facility is also located will have 60 days upon changing their residency to apply for licensure within that state.
 
 
 </li>
 </ul>
 
 UPMC is an Equal Opportunity Employer/Disability/Veteran
 
</div>

Patient Care Coordinator Home Health

Visiting Nurse Association Health Group

<div>
 
 Home
 
 
 Care Intake Coordinator (RN)
 
 
 
 
 
 &ldquo;Moving Healthcare Forward &ndash; One Patient at a Time&rdquo;
 
 
 
 
 
 Location:
 
 On-site at a major hospital in New Brunswick
 
 
 At
 
 VNA Health Group
 
 , we&rsquo;re redefining the future of healthcare&mdash;bringing compassion, innovation, and excellence to every patient interaction. As a trusted leader in home and community-based care, we empower our teams to make a meaningful impact where it matters most: in the lives of patients and families.
 
 
 As a
 
 Home Care Intake Coordinator,
 
 you&rsquo;ll be the vital link between hospital care and home health services. Based on-site at a leading hospital in New Brunswick, you&rsquo;ll assess patients&rsquo; needs, educate families, and coordinate seamless transitions to home care and hospice&mdash;ensuring continuity, compassion, and quality every step of the way.
 
 
 
 How You&rsquo;ll Move Healthcare Forward
 
 
 
 <ul>
 <li>
 Participate in a comprehensive two-week clinical orientation covering EMR systems, safety protocols, and compassionate care practices.
 </li>
 <li>
 Assess patients with complex medical conditions and develop tailored care plans for home health or hospice services.
 </li>
 <li>
 Educate patients and families on care strategies, resources, and expectations for home-based recovery.
 </li>
 <li>
 Coordinate timely and appropriate referrals to VNA home care services, ensuring smooth transitions and continuity of care.
 </li>
 <li>
 Collaborate with VNA clinicians and external providers to optimize patient outcomes.
 </li>
 <li>
 Document changes in patient condition and update care plans in real time.
 
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring
 
 
 
 <ul>
 <li>
 Current RN license in New Jersey and graduation from an accredited nursing program.
 </li>
 <li>
 Minimum of 2 years of experience in home health nursing or clinical care coordination.
 </li>
 <li>
 Strong communication skills to educate, advocate, and collaborate effectively.
 </li>
 <li>
 Ability to prioritize and stay organized in a fast-paced hospital setting.
 </li>
 <li>
 A compassionate, patient-first mindset with sound clinical judgment and problem-solving skills.
 
 
 
 </li>
 </ul>
 
 Working Conditions/Physical Demand
 
 : Fast paced health care environment with phone, scanner, email, fine motor hand movement and computer use. Use of personal automobile with valid insurance and driver&rsquo;s license
 
 
 
 Why You&rsquo;ll Love Working Here
 
 
 
 <ul>
 <li>
 Be part of a mission-driven organization that values innovation, empathy, and excellence.
 </li>
 <li>
 Thrive in a collaborative, supportive environment with opportunities for growth.
 </li>
 <li>
 Make a real impact by helping patients transition safely and confidently to home care.
 </li>
 <li>
 Enjoy competitive compensation, benefits, and work-life balance.
 
 
 
 </li>
 </ul>
 If you're passionate about improving healthcare outcomes and want to be part of an organization that supports your growth every step of the way, we encourage you to apply today. Together, we can move healthcare forward.
 
 
 
 #IND123
 
 
 
 In compliance with New Jersey's Pay Transparency Act, the total compensation range for this position is USD $60,000 to USD $110,000. When determining an offer, VNA Health Group considers factors such as the scope and responsibilities of the role, the candidate's work experience, education/training, relevant skills, internal pay equity, and market and organizational conditions. The total compensation range reflects the total package, including base salary, overtime, bonuses, add-on incentives, special clinical compensation, retirement plans, and all other benefits. For more details about our benefits, please visit our Careers page.
 
 
 
 EEOC
 
 
 
 VNA Health Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
 
 
</div>

RN Home Care Intake Coordinator

Alignment Healthcare

<div>Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.
Alignment Health is seeking an organized, detail-oriented, and customer service oriented telehealth coordinator (bilingual Spanish, medical assistant with front- and back-office, and remote experience) to join the remote Virtual Care Center (VCC). 
 
As a telehealth coordinator, you will support patients and providers in the Virtual Care Center. This includes, but is not limited to, answering calls in the phone queue, scheduling telephonic and virtual appointments, following up on referrals and authorizations, supporting outbound follow up calls, providing systems trainings for new hires, and completing administrative tasks. You will also be responsible for managing inbound and outbound calls in the phone queue while collaborating with cross-functional teams such as Clinical Operations, Member Services, AVA Product team, and DTS Help Desk support to successfully manage the program. As a telehealth coordinator, you will be focused on assisting Alignment Health staff and patients with resolving issues in a timely manner. This role reports to the Director of Virtual Health. 
 
Individuals with front and back office medical assistant experience in PCP, clinic, and / or urgent care settings, and remote experience are highly encouraged to apply! 
 
Schedule: 
<ul><li>Option A: Monday / Tuesday / Wednesday / Friday / Saturday 9:00 AM &ndash; 6:00 PM Pacific Time (Thursdays and Sundays off)</li><li>Option B: Sunday / Monday / Tuesday / Wednesday / Thursday 11:00AM &ndash; 8:00 PM Pacific Time (Fridays and Saturdays off)</li></ul>
General Duties / Responsibilities<ul><li>
Answer inbound calls on the Virtual Care Center queue</li><li>
Collect appropriate patient information for scheduling virtual appointments with providers</li><li>
Screen patients for appropriate telehealth platform use for virtual appointments</li><li>
Support providers with requests for referrals and authorizations including submission, review, and follow up of requests</li><li>
Contact partnered medical offices to support patient requests as necessary (ie. IPA groups, PCP offices, pharmacies, DME companies)</li><li>
Complete outreach calls for various patients&rsquo; groups as applicable (ie. ER admits, Teladoc follow ups, Annual assessments)</li><li>
Support new hire onboarding by completing training or shadowing sessions of systems used in VCC</li><li>
Complete other job duties as assigned</li><li>
Participate in team meetings</li></ul>
Note: The Virtual Care Center provides 24-hour member support, and team schedules rotate to maintain coverage. Because there is no single time when all team members are consistently on shift, team meetings are mandatory and are scheduled with advance notice (approximately 2&times; per month for 30 minutes). Team members are expected to attend these meetings even if they occur during a non-scheduled work hour or meal break. Attendance is clocked and paid, and camera use is optional &mdash; phone participation is acceptable. 
Supervisory Responsibilities:
N/A
Job Requirements:
Experience:
Required:<ul><li>
Experience with providing high quality customer service</li><li>
Experience providing technical assistance</li><li>
Minimum 1 year experience in a primary care or medical office setting using phones and scheduling appointments</li></ul>
Education:
Required:<ul><li>
High school diploma or general education degree (GED).</li></ul>
Preferred:<ul><li>
Completion of medical assistant program from an accredited school of training.</li></ul>
Training:<ul><li>Preferred: Medical Terminology</li></ul>
Specialized Skills:
Required:<ul><li>
Able to use multiple systems simultaneously</li><li>
Basic understanding in current mobile device technology and ability to learn and adapt to Alignment specific applications and protocols</li><li>
Proficiency in Microsoft Suite programs (Outlook, Teams, Work, Excel)</li><li>
Basic math skills required for data analyzation</li><li>
Able to trouble-shoot and research issues effectively</li><li>
Willingness and capability to learn new technologies and adapt to dynamic environment</li><li>
Strong customer service skills</li><li>
Technology and automated solutions oriented</li><li>
Well organized with strong attention to detail and analytical skills while maintaining speed in completing work</li><li>
Efficient working style with strict adherence to deadlines</li></ul>
Preferred:<ul><li>
Bilingual Spanish</li></ul>
Licensure:<ul><li>Required: None</li><li>Preferred:</li></ul><ul><li>
Medical assistant certificate</li><li>
Medical terminology certificate</li></ul>
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Physical Functions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Pay Range: $41,472.00 - $62,208.00
Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.
Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.<ul><li>DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health&rsquo;s talent acquisition team, please email careers@ahcusa.com.</li></ul></div>

Telehealth Outreach Coordinator, Virtual Care Center (Saturdays Required)

Spartanburg County Public Libraries

To be considered for this position, please apply directly to our website. (spartanburglibraries.org) applicants must submit a cover letter and resume.JOB TITLE: Outreach Assistant - Homebound Services, Grade 19 LOCATION: Headquarters Library, Outreach DepartmentDATE AVAILABLE: April 1st, 2026SALARY: $2,541 per month (Includes generous benefits package)HOURS: 40 hours per weekMonday&ndash;Friday, 8:30 a.m.&ndash;5:30 p.m. Flexibility is required for occasional nights and weekends to accommodate outreach and community events.EDUCATION: Bachelor&rsquo;s degree or equivalent combination of education and experience. Must complete pre-employment testing. ESSENTIAL FUNCTIONS: &middot; Selects books and other library materials for homebound patrons&middot; Handles all circulation (checking out and in materials, placing holds, etc,) for homebound patrons&middot; Delivers materials to patrons in a library vehicle or by mail&middot; Provides patron assistance in person, over the phone, and via email&middot; Maintains electronic records, information, and statistics regarding homebound services&middot; Participates in the Outreach Department&rsquo;s community events&middot; Substitutes at branches, departments, and on the Bookmobile as neededKNOWLEDGE &amp; SKILLS: <ul><li>Bachelor&rsquo;s degree or equivalent combination of education and experience</li><li>Enjoys reading and suggesting titles to others</li><li>Excellent interpersonal and customer service skills that display a positive attitude and the ability to interact with people from all backgrounds and age groups</li><li>Strong technology skills and the ability to work with a variety of devices and software</li><li>Attention to detail and a strong work ethic</li><li>Highly flexible with the ability to adapt to change</li><li>Organized with good time management and communication skills</li><li>Ability to take direction and to work independently or in a team environment</li><li>SCPL uses multi-factor authentication for network and program access. Employees may be required to use their personal device for MFA.</li><li>Driver&rsquo;s license valid in the State of South Carolina with the ability to drive to other libraries or community outreach</li></ul>The Library accepts applications with cover letter and resume when a job position is available. Drug Testing is a part of the Library&rsquo;s hiring process. If you require any accommodations in applying for any position, please do not hesitate to ask. The Spartanburg County Public Library is proud to be tobacco free.Job Type: Full-timePay: $2,541.00 per monthBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Outreach Assistant - Homebound Services

Stand Out Home Care

WE DON'T JUST HIRE CAREGIVERS. WE BUILD TEAMS THAT CHANGE LIVES.At Stand Out Home Care, we don't do average &mdash; and we don't hire average either. We're a fast-growing home care company built on a simple belief: exceptional care starts with exceptional people. Our caregivers are our greatest asset, and the person we're hiring right now is responsible for finding them, developing them, and keeping the engine running.We're looking for an HR / Recruitment Coordinator for our Tempe, AZ agency who is hungry, organized, and ready to own something. If you thrive in a fast-paced environment, love the challenge of finding the right person for the right role, and take real pride in building something that matters &mdash; read on.WHAT YOU'LL OWN:<ul><li>Drive full-cycle caregiver recruitment &mdash; job postings, sourcing, screening, interviewing, and closing</li><li>Own the HR onboarding process end-to-end: documentation, background checks, certifications, compliance &mdash; done right, every time</li><li>Lead new hire orientations and training programs that actually prepare caregivers to succeed in the field</li><li>Maintain personnel files and ensure ongoing compliance with state and agency regulations</li><li>Support employee relations, HR policy implementation, and performance tracking</li><li>Partner directly with corporate leadership on recruitment strategy and continuous improvement</li><li>Be the go-to HR resource for both office staff and caregivers</li></ul>WHAT YOU BRING:<ul><li>Experience in HR, recruitment, or staffing &mdash; home care or healthcare background is a major plus</li><li>A strong grasp of recruitment strategy and HR onboarding best practices</li><li>Communication skills that are sharp, clear, and people-first</li><li>A &quot;Whatever it takes&quot; attitude</li><li>The ability to juggle multiple priorities without dropping the ball &mdash; because in home care, the ball matters</li><li>Proficiency in Microsoft Office and HR/recruitment platforms</li><li>Bilingual English/Spanish? You just moved to the top of the list.</li></ul>WHAT YOU GET:<ul><li>Competitive compensation based on what you bring to the table</li><li>REAL growth opportunities &mdash; we promote from within and we move fast</li><li>A culture that's collaborative, mission-driven, and doesn't waste your time</li><li>Hands-on training and ongoing professional development</li><li>The chance to be part of something that genuinely improves people's lives</li></ul>Stand Out Home Care is growing &mdash; and we're building the team that's going to take us there. If you want a role where your work is felt, your effort is recognized, and the mission is real, we want to hear from you.Apply now. Stand out.Job Type: Full-timePay: $18.00 - $29.00 per hourWork Location: In person

Home Care HR & Recruitment Coordinator

Information Technology Senior Management Forum

<div><div>Posted Date
3/18/2026
</div><div>Description
<div>Work From Home Sr. Advocacy Coordinator
The Senior Collections Customer Advocacy Coordinator serves as a Tier 2 escalation expert within Auto Finance. This role supports complex and high-risk auto finance accounts across all stages of collections while acting as a customer advocate and compliance partner. You will handle highly escalated customer interactions, support complaint resolution, assess regulatory risk, and contribute to continuous improvement initiatives through quality feedback and trend analysis. You will act as the bridge between frontline associates and complex resolution, utilizing strong de-escalation skills to prevent Tier 3 corporate complaints.
Key Responsibilities:
Escalation Management &amp; Customer Advocacy:<ul><li>
Tier 2 Resolution: Manage inbound live calls from customers and frontline associates (consults) to resolve escalated issues</li><li>
Complaint Research: Research and resolve customer/regulator complaints received via letter, inbound call, email, or NPS surveys results</li><li>
De-escalation: Utilize advanced communication skills to handle upset customers, preventing further escalation to Office of the President (OOTP) Tier 3 levels</li><li>
Outbound Engagement: Perform outbound calls to customers for follow-ups, including CAS requests, missing information, and denied requests efforts to improve customer experience</li></ul>
Risk, Compliance &amp; Strategy:<ul><li>
Risk Identification: Flag potential regulatory compliance violations or risk events immediately</li><li>
Trend Analysis: Identify and provide feedback on recurring trends regarding customer friction points</li><li>
Documentation: Create professional customer responses for complaints and maintain thorough documentation in accordance with company standards</li></ul>
Operational Support:<ul><li>
Subject Matter Expert (SME): Serve as an SME for complex collections, escalations, and policy interpretations for internal teams</li><li>
Special Projects: Participate in projects supported by CCAT, including process enhancements and departmental initiatives</li><li>
Loss Mitigation: Support customers with repayment plans, hardship program enrollment, and resolution pathways</li></ul>
Technical Proficiency:
Candidates must have the ability to navigate multiple applications simultaneously to assist customers efficiently.<ul><li>
Communication &amp; Collaboration: Slack, Google Chat, Google Workspace (Sheets, Docs, Slides, Forms)</li><li>
Core Systems: Titan/Ease, Dionysus, Remtico, TMS</li><li>
Data &amp; Monitoring: Atticus/Kibana, Unidentified Log, Vessel, Sentinel</li><li>
Verification &amp; Compliance: Innovis, Intellicheck, Empath</li></ul>
Job Level: Sr Coordinator
Schedule: 9:00am-6:00pm or 10:00am-7:00pm Monday-Friday CST
Basic Qualifications:<ul><li>
High School Diploma, GED, or equivalent certification</li><li>
At least 3 years of Customer Service or Call Center Experience</li><li>
At least 1 year of Auto Finance Loss Mitigation experience</li><li>
At least 1 year of experience using Google Suite or Microsoft office</li></ul>
Preferred Qualifications:<ul><li>
At least 4 years of Customer Service or Call Center experience</li><li>
At least 2 years of Auto Finance Loss Mitigation experience</li><li>
At least 1 year of experience supporting cross-functional teams or special projects</li></ul>
Work from Home Technology Requirements:<ul><li>
Secure home office environment that is free from background noise and distractions</li><li>
Reliable private internet connection that is not supplied via cellular data or hotspot is required<ul><li>
A private network that is password protected where you have ownership or line of site sight to every device on the network</li><li>
Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)</li><li>
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions</li><li>
Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider</li><li>
To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page</li></ul></li><li>
Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met</li></ul>
Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work from Home Location Requirements:
This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $49,800 - $56,900 for Sr. Advocacy Coordinator (Corp) 

Plano, TX: $49,800 - $56,900 for Sr. Advocacy Coordinator (Corp) 
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate&rsquo;s offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City&rsquo;s Fair Chance Act; Philadelphia&rsquo;s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Work From Home Sr. Advocacy Coordinator
The Senior Collections Customer Advocacy Coordinator serves as a Tier 2 escalation expert within Auto Finance. This role supports complex and high-risk auto finance accounts across all stages of collections while acting as a customer advocate and compliance partner. You will handle highly escalated customer interactions, support complaint resolution, assess regulatory risk, and contribute to continuous improvement initiatives through quality feedback and trend analysis. You will act as the bridge between frontline associates and complex resolution, utilizing strong de-escalation skills to prevent Tier 3 corporate complaints.
Key Responsibilities:
Escalation Management &amp; Customer Advocacy:<ul><li>
Tier 2 Resolution: Manage inbound live calls from customers and frontline associates (consults) to resolve escalated issues</li><li>
Complaint Research: Research and resolve customer/regulator complaints received via letter, inbound call, email, or NPS surveys results</li><li>
De-escalation: Utilize advanced communication skills to handle upset customers, preventing further escalation to Office of the President (OOTP) Tier 3 levels</li><li>
Outbound Engagement: Perform outbound calls to customers for follow-ups, including CAS requests, missing information, and denied requests efforts to improve customer experience</li></ul>
Risk, Compliance &amp; Strategy:<ul><li>
Risk Identification: Flag potential regulatory compliance violations or risk events immediately</li><li>
Trend Analysis: Identify and provide feedback on recurring trends regarding customer friction points</li><li>
Documentation: Create professional customer responses for complaints and maintain thorough documentation in accordance with company standards</li></ul>
Operational Support:<ul><li>
Subject Matter Expert (SME): Serve as an SME for complex collections, escalations, and policy interpretations for internal teams</li><li>
Special Projects: Participate in projects supported by CCAT, including process enhancements and departmental initiatives</li><li>
Loss Mitigation: Support customers with repayment plans, hardship program enrollment, and resolution pathways</li></ul>
Technical Proficiency:
Candidates must have the ability to navigate multiple applications simultaneously to assist customers efficiently.<ul><li>
Communication &amp; Collaboration: Slack, Google Chat, Google Workspace (Sheets, Docs, Slides, Forms)</li><li>
Core Systems: Titan/Ease, Dionysus, Remtico, TMS</li><li>
Data &amp; Monitoring: Atticus/Kibana, Unidentified Log, Vessel, Sentinel</li><li>
Verification &amp; Compliance: Innovis, Intellicheck, Empath</li></ul>
Job Level: Sr Coordinator
Schedule: 9:00am-6:00pm or 10:00am-7:00pm Monday-Friday CST
Basic Qualifications:<ul><li>
High School Diploma, GED, or equivalent certification</li><li>
At least 3 years of Customer Service or Call Center Experience</li><li>
At least 1 year of Auto Finance Loss Mitigation experience</li><li>
At least 1 year of experience using Google Suite or Microsoft office</li></ul>
Preferred Qualifications:<ul><li>
At least 4 years of Customer Service or Call Center experience</li><li>
At least 2 years of Auto Finance Loss Mitigation experience</li><li>
At least 1 year of experience supporting cross-functional teams or special projects</li></ul>
Work from Home Technology Requirements:<ul><li>
Secure home office environment that is free from background noise and distractions</li><li>
Reliable private internet connection that is not supplied via cellular data or hotspot is required<ul><li>
A private network that is password protected where you have ownership or line of site sight to every device on the network</li><li>
Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)</li><li>
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions</li><li>
Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider</li><li>
To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page</li></ul></li><li>
Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met</li></ul>
Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work from Home Location Requirements:
This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $49,800 - $56,900 for Sr. Advocacy Coordinator (Corp) 

Plano, TX: $49,800 - $56,900 for Sr. Advocacy Coordinator (Corp) 
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate&rsquo;s offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City&rsquo;s Fair Chance Act; Philadelphia&rsquo;s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).</div>
</div><div>Salary
49,800.00 - 56,900.00 Annual
</div><div></div><div><div>Type<div>
Full-time</div></div></div></div>

Work From Home Sr. Advocacy Coordinator

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