homeless services case manager

St. Anne's Family Services

<div>Join us at St. Anne&rsquo;s Family Services: Making a Difference in Families' Lives
About Us: St. Anne's Family Services is dedicated to transforming lives and communities. We're committed to providing unwavering support to families, from pregnancy to parenthood and childhood to adulthood. Our work brings about life-changing transformation, and we're seeking a Case Manager to join our team and be a vital part of this mission.
Why Choose Us:<ul><li>
Making a Difference: Every day, you'll contribute to breaking the cycles of poverty and ensuring families stay together, creating a lasting impact by supporting our teams.</li><li>
Collaborative Environment: Join a passionate team dedicated to our mission, where your insights and expertise are valued.</li><li>
Professional Growth: We support your career development and offer training to help you grow.</li><li>
Community Impact: Become part of a trauma informed organization that makes a positive difference.</li><li>
Work-Life Flexibility: We offer hybrid schedules for many roles and a 9/80 work schedule.</li></ul>
Salary and Benefits:<ul><li>
Pay Rate: $22/hourly
</li><li>Paid Time Off: 10 paid holidays, and a generous PTO policy</li><li>
Employee Assistance Program (EAP)</li><li>
Medical, Non-Stop Benefits Card (we pay for most medical services and copays!)</li><li>
Dental, and Vision Insurance, Pet Insurance</li><li>
Chiropractic and Acupuncture services, 20+ visits per year</li><li>
Disability Insurance</li><li>
403(b) Retirement Plan</li><li>
403(b) Company Match</li><li>
Flexible Spending Accounts (FSA)</li><li>
And more!</li></ul>
Compensation: In accordance with California law, the expected salary range for this position is posted with this position. The actual compensation will be determined based on experience and other factors permitted by law.
About the Program:
<ul><li>Permanent Supportive Housing Program (Beverly Terrace): This low-income housing program serves homeless and chronically homeless families, as well as families at-risk for homelessness.</li></ul>
Role Summary: Working under the supervision of the Program Manager, the Case Manager will be responsible for providing intensive case management services (ICMS) in a residential setting to formerly homeless and chronically homeless families. The Case Manager will perform specialized tasks including intensive case management services such as intake, assessment, goal setting, monitoring and reassessment, life skills, counseling, individual benefit assistance, referrals, and linkages to all tenants. The CM- will document all tenant interactions and input that data into the Homeless Management Information System (HMIS) database and (CHAMP) database. The case manager shall serve as the central point of contact and coordinator of critical services access for each of the tenants assigned to their caseload.<ul><li>
Schedules:
<ul><li>Monday through Friday, 9:00am to 6:30pm, with a flex Friday(9/80 schedule)</li><li>
Monday through Friday, 8:30am to 6:00pm, with a flex Friday(9/80 schedule)</li></ul></li><li>
Location: 3330 Beverly Blvd, Los Angeles, CA 90004</li></ul>
Duties and Responsibilities:<ul><li>
Implement the Housing for Health Intensive Case Management Services (ICMS) Program Guide and apply the &ldquo;Whatever It Take&rdquo; philosophy to your work as an ICMS case manager.</li><li>
Ensure that clients are referred t and linked to needed services (i.e. medical care, mental health, substance abuse, food banks, transportation)</li><li>
Identify resources that a tenant needs to successfully navigate the housing process</li><li>
Develop, assist and facilitate weekly Life Skills and/or Informational groups that will provide tenants with support in thriving in the various Life Domains as well as their ability to maintain their housing.</li><li>
Provide and maintain weekly updates in CHAMP and Clarity (HMIS) by entering case notes and permanent housing updates</li><li>
Process housing applications and provide appropriate client outreach and engagement to achieve their housing and service goals.</li></ul>
Qualifications<ul><li>
Bachelor&rsquo;s Degree in Behavioral Science and a minimum of one year of full-time experience working with homeless individuals or families, or equivalent work experience with this population</li></ul>
OR<ul><li>
High School Diploma with a minimum of two years of full-time experience working with homeless individuals or families, or equivalent experience with this population</li><li>
Must have experience working with participants with mental illness, chronic health issues, and substance use disorders.</li><li>
Bilingual in Spanish/English preferred.</li><li>
Must possess and maintain a valid California Driver&rsquo;s License and a driving record acceptable to the agency&rsquo;s insurance carrier.</li></ul>
St. Anne's Family Services is an equal opportunity employer and encourages candidates from all backgrounds to apply!</div>

Case Manager, Supportive Housing

Sunrise Homeless Navigation Center

About Sunrise: Since 2015, Sunrise Homeless Navigation Center is the largest provider of homeless services in Travis County! We offer pathways to housing for people experiencing homelessness through low-barrier access to wraparound services by providing innovative, trauma-informed, and person-centered programming that engages our communities and leads system-wide transformation. Through the Sunrise Hub day center, Sunrise Hotline call center, Sunrise Mobile outreach and shelter services, and Sunrise Housing program we serve nearly 30,000 people experiencing homelessness each year.Job Title: Shelter Case ManagerPosition Status: Full-TimeLocation: In-PersonTotal Compensation: $54,000-56,000 including unlimited PTO, Health/Retirement Reimbursement, Professional Development Stipend, Connectivity AllowanceFLSA Classification: ExemptPosition Summary: The Shelter Case Manager is responsible for providing compassionate and holistic support to individuals experiencing homelessness in a shelter setting. This role collaborates with our partner shelter organization to complete housing navigation tasks, primarily but not limited to managing a caseload of people experiencing homelessness who reside in the Southbridge shelter. The case management will include the completion of coordinated housing assessments, diversion/rapid exit, goal setting, resource coordination and assisting clients and shelter staff in navigating housing referrals to community partners.Position Qualifications: <ul><li>Bachelor&rsquo;s degree in Social Work, Psychology, Public Health, or a related field preferred.</li><li>Bilingual (preferred).</li><li>Minimum of two (2) years of experience working in a shelter environment, street outreach, housing navigation, or related setting (preferred).</li><li>Strong attention to detail with excellent time management, organizational, written, verbal, interpersonal, and computer skills.</li><li>Ability to work within a high-tolerance, harm reduction model serving individuals with multiple barriers to housing and stability.</li><li>Ability to learn quickly and work effectively with diverse populations, partners, and stakeholders.</li><li>Self-starter who can anticipate needs, stay ahead of deadlines, and thrive in a fast-paced environment.</li></ul>Position Responsibilities: <ul><li>Regularly meet with clients assigned to your caseload to build rapport, assess needs, complete goal planning, provide support, and track progress.</li><li>Maintain accurate and up-to-date documentation of client progress, services provided, case notes, and other relevant data in the Homeless Management Information System (HMIS).</li><li>Conduct comprehensive assessments of clients&rsquo; income, benefits eligibility, and available housing options to develop sustainable solutions.</li><li>Develop and implement individualized service plans aimed at securing and maintaining permanent housing for clients.</li><li>Assist clients with housing searches, ensuring options align with their specific needs and preferences.</li><li>Drive clients to and from services as needed to support completion of case management goals.</li><li>Work closely with case managers and community partners to coordinate services and ensure clients&rsquo; needs are met efficiently.</li><li>Participate in regular Sunrise staff meetings and training sessions to stay informed on best practices and organizational updates.</li><li>Assist in the training and onboarding of new case managers, including shadowing and mentoring as needed.</li><li>Perform other duties as assigned.</li></ul>Position Considerations: <ul><li>There are TWO different positions being offered. One position will be Monday through Friday; shifts occur between 8am-5pm and a second position that will include shifts happening Wednesday-Sunday, 11am-7pm.</li><li>Based out of the Southbridge shelter, located off I-35 in South Austin.</li><li>Rotating weekend shifts, holiday shifts, or irregular hours during extreme weather events may be required, but are not anticipated at this time.</li><li>Use of personal transportation to travel to and from locations is required; mileage will be reimbursed.</li><li>Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.</li><li>Work occurs in busy and loud environments.</li><li>May be exposed to environmental elements such as cold, heat, dust, noise, and odor.</li><li>May need to bend, stoop, twist, and sit throughout the day.</li><li>Works under the supervision of the Shelter Program Manager as part of the Shelter Services team and collaborates with TOOF staff.</li><li>May be required to attend various client staffing meetings in coordination with partner agencies.</li></ul>Sunrise Homeless Navigation Center values diversity and inclusion and is committed to creating a diverse and inclusive workplace. As an Equal Employment Opportunity (EEO) employer Sunrise does not discriminate on the basis of color, race, national origin, religion, gender identity or expression, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunity. Sunrise strongly encourages applications from candidates of all backgrounds and experiences who share our passion for empowering people experiencing homelessness and making a positive impact on our community.Job Type: Full-timePay: From $54,000.00 per yearBenefits:<ul><li>AD&amp;D insurance</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Schedule:<ul><li>Monday to Friday</li><li>Weekends as needed</li></ul>People with a criminal record are encouraged to applyApplication Question(s):<ul><li>Do you have experience in housing navigation, homeless services, or related social services?</li><li>Are you proficient with digital tools such as HMIS, Slack, Microsoft Teams, Google Suite, or other case management software?</li><li>Do you have a valid driver&rsquo;s license and reliable transportation to travel between locations?</li><li>Do you have experience working with people experiencing homelessness in a shelter setting?</li></ul>Work Location: In person

Shelter Case Manager

Puerto Rican Cultural Center

<div>Description:

SUMMARY OF POSITION:
The Case Manager is a key role dedicated to supporting the unhoused and homeless residents of the City of Chicago. This position is under the supervision of the Associate Director of Housing. The Case Manager is responsible for offering tailored case management services, including but not limited to individual support, career counseling, job search assistance, health care linkage, and connecting residents with housing opportunities. The aim is to facilitate the residents' transition to stable housing and improve their overall well-being.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
&sect; Support clients in navigating systems to secure vital documents, including birth certificates, government-issued IDs, and other demographic paperwork necessary for accessing services.
&sect; Support clients with applications and enrollment into mainstream benefits such as Medicaid, SNAP, Social Security, and other public assistance programs.
&sect; Develop and implement personalized service plans for unhoused and homeless individuals, focusing on their immediate needs and long-term goals.
&sect; Conduct intake, assessment, and follow-up services to ensure the effective delivery of support.
&sect; Provide career counseling and job search assistance, helping residents to overcome employment barriers.
&sect; Link residents to healthcare services and facilitate access to medical, mental health, and substance abuse treatment as needed.
&sect; Offer support in navigating housing resources and opportunities for stable accommodation.
&sect; Maintain comprehensive documentation of client interactions, services provided, and progress towards goals.
&sect; Ensure that engagement, interactions, referrals and case notes are entered into the HMIS system to ensure compliance with funder requirements.
&sect; Case managers also conduct outreach to engage clients into services.
&sect; Participate in training, workshops, and outreach events to enhance service provision and community awareness.
&sect; Engage with community groups and organizations to advocate for the needs of tent city residents and promote the program.
&sect; Attend and contribute to staff meetings, organizational events, and fundraising activities relevant to The Puerto Rican Cultural Center.
&sect; Provide short-term financial management assistance, including budgeting, and act as an advocate for residents in various service settings.
This position requires compliance with all of The PRCC&rsquo;s written standards, including its Standards of Conduct, all policies and procedures, and Regulatory Compliance requirements. Compliance will be considered as part of the regular performance evaluation.
Requirements:

QUALIFICATIONS:
&sect; Requires a valid driver&rsquo;s license, access to a reliable vehicle, and proof of current auto insurance for work-related travel.
&sect; Maintain a personal mobile phone for work-related communication and coordination.
&sect; Demonstrated ability to work compassionately and effectively with diverse and underserved populations, including individuals experiencing homelessness.
&sect; Minimum of 2 years of experience in case management, counseling, or a related field, with a strong preference for experience working with homeless or at-risk populations.
&sect; Bilingual proficiency in English and Spanish is highly preferred.
&sect; Exceptional interpersonal, verbal, and written communication skills.
&sect; Self-motivated with the ability to work independently and as part of a team.
&sect; Strong organizational skills and the ability to manage multiple cases simultaneously.
&sect; Familiarity with Microsoft Office Suite and database management software.
SKILLS:
&sect; Demonstrated ability to work compassionately and effectively with diverse and underserved populations, including individuals experiencing homelessness.
&sect; Minimum of 2 years of experience in case management, counseling, or a related field, with a strong preference for experience working with homeless or at-risk populations.
&sect; Bilingual proficiency in English and Spanish is highly preferred.
&sect; Exceptional interpersonal, verbal, and written communication skills.
&sect; Self-motivated with the ability to work independently and as part of a team.
&sect; Strong organizational skills and the ability to manage multiple cases simultaneously.
&sect; Familiarity with Microsoft Office Suite and database management software.
EDUCATION
&sect; Bachelor's degree in Social Work, Human Services, Psychology, or a related field
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
OSHA Category equal-opportunity regular exposure to blood, body fluids, or tissues, and tasks that involve exposure to blood, body fluids, or tissues are not a condition of employment.
Equal Employment Opportunity Statement:
The Puerto Rican Cultural Center (PRCC) is an equal opportunity employer that is committed to creating a welcoming workplace that celebrates inclusion and diversity. The PRCC provides equal employment opportunity to all applicants and does not discriminate in recruiting, hiring, or promotion based on race, color, sex, religion, sexual orientation, national origin, disability,
genetic information, pregnancy, or any other basis or characteristic protected by federal, state, or local law. In addition, The PRCC is committed to providing reasonable accommodations for qualified individuals with disabilities.</div>

Case Manager HUD COC GRANT

First Day

<div>
 
 The
 
 Intensive Case Management Services (ICMS) Case Manager
 
 will provide field-based, trauma-informed, and harm reduction-centered support to individuals referred through DHS and the Pathway Home team. The ICMS Case Manager will serve as a critical member of the Pathway Home team, working with individuals experiencing homelessness and frequent law enforcement contact. The role focuses on providing person-centered support to meet participants' individual needs, reduce criminal justice involvement, and support housing retention and health stability.&nbsp;
 
 
 
 
 
 
 Schedule:
 
 Monday-Friday 8am-4:30pm (40hours/week)
 
 
 
 Pay Rate:
 
 $27-$28 per hour
 
 
 
 
 
 
 EDUCATION/EXPERIENCE/TRAINING
 
 
 
 
 Required:
 
 
 <ul>
 <li>
 A bachelor's degree in social work, human services, public administration, or a related field
 </li>
 <li>
 One years of experience in social services or healthcare, including experience dealing with substance
 </li>
 <li>
 Valid CA Driver's License, auto insurance, and reliable transportation (Driving is an essential function of this position.) Must be able to meet and sustain eligibility for insurance coverage through First Day's automobile insurance policy;&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Preferred:
 
 
 <ul>
 <li>
 Two years of non-profit experience with the homeless population and/or case management.
 </li>
 <li>
 CPR/First Aid Training Certification and HMIS Training Certification (training provided).
 </li>
 </ul>
 
 
 
 
 
 Some of the responsibilities include:
 
 
 
 
 
 
 SUPPORTIVE SERVICES
 
 <ul>
 <li>
 Conduct housing navigation services including assistance with applications, viewings, lease-ups, and move-in coordination.
 </li>
 <li>
 Assist with gathering documents such as ID, Social Security Card, proof of income, and other housing eligibility documentation.
 </li>
 <li>
 Provide harm reduction supplies, overdose prevention training, and linkages to MAT services as appropriate.
 </li>
 <li>
 Maintain minimum of two (2) documented services per month per participant, including at least one (1) in-person visit.
 </li>
 <li>
 Offer crisis intervention, transportation assistance, and facilitate life skills development.
 </li>
 <li>
 Ensure all services and contacts are documented in the County-approved information system within three (3) business days.
 </li>
 <li>
 Provide field-based ICMS-HR services including outreach, engagement, enrollment, assessment, care planning, service delivery, and case closure aligned with LEAD SOW.
 </li>
 <li>
 Receive referrals from LEAD referral pathways and respond within one (1) business day.
 </li>
 <li>
 Attempt at least three (3) in-person contacts with referred individuals within five (5) business days .
 </li>
 <li>
 Conduct informed consent processes and obtain written consents for service and care coordination.
 </li>
 <li>
 Complete Initial Assessments and Individualized Care Plans within 30 days of enrollment and update quarterly.
 </li>
 </ul>
 
 
 
 
 OUTREACH AND RELATIONSHIP MANAGEMENT
 
 <ul>
 <li>
 Collaborate with Community Engagement Specialists to establish strong relationships with local businesses, churches, social service organizations, service clubs, and the Police Department. This collaboration aims to help these entities understand and aid homeless and at-risk individuals eligible within the Los Angeles Continuum of Care (LA CoC) and Housing Authority of the County of Los Angeles (HACoLA) communities, including La Mirada, Montebello, Santa Fe Springs, Pico Rivera, Whittier, and surrounding County unincorporated areas.
 </li>
 <li>
 Respond to outreach requests from local community partners to assist clients experiencing homelessness.
 </li>
 <li>
 Attend collaborative meetings.
 </li>
 <li>
 Regularly meet with supervisor to discuss case management plans and professional goals.
 </li>
 <li>
 Actively participate in internal and external staff meetings and trainings.
 </li>
 <li>
 Engage with collaborating agencies and disciplines that work with clients experiencing homelessness to connect them with suitable services.
 </li>
 </ul>
</div>

ICMS Case Manager

Tri-county Community Action Agency

<div>Starting Pay: $16.00 an hour 

Who We Are:

Tri-County Community Action Agency, Inc. (TCCAA) is a non-profit 501(c)(3) organization dedicated for over 50 years to making a positive difference in the lives of those experiencing hardships. The agency consists of multiple programs that are created to empower people in Halifax, Charlotte and Mecklenburg Counties of Southside Virginia. Through collaborative efforts, engaged staff and partnerships, Tri-County is able to further our mission to eliminate the violence of poverty through advocacy, empowerment and self-sufficiency.

What We Are Looking For:

The Housing Case Manager position requires a skill set that includes:
<ul>
<li>Working with homeless individuals/families and housing them as soon as possible and to provide a connection to community based supports that assist with sustainability.</li>
<li>Meet monthly goals; exercising good judgment; decision making that best utilizes Agency resources to benefit clients.</li>
<li>Coordination with a wide range of service organizations that promote self-sufficiency goals, community enhancement, and overall empowerment principles.</li>
</ul>
What You Will Do:

The primary duties and responsibilities consist of the following:
<ul>
<li>Intake process - Screening homeless clients seeking shelter using housing first assistance approach (assessments and intake applications).</li>
<li>Determining program eligibility (prevention, diversion, referrals, etc.).</li>
<li>Identifying the appropriate community resources that will assist with access and sustaining permanent rental housing as quickly as possible.</li>
<li>Providing information, diversion, referral services and/or shelter.</li>
<li>Program record-keeping (case notes, HMIS, CAP60, etc.).</li>
<li>Use the Voluntary Services model for all clients seeking services.</li>
</ul>
What You Will Need:
<ul>
<li>High level of professionalism.</li>
<li>Thorough knowledge of computer systems and use of the Internet in accessing client data and conducting client-related research.</li>
<li>Valid driver's record.</li>
<li>Knowledge of the housing first approach and emphasize stable, permanent housing as a primary strategy for ending homelessness.</li>
<li>Knowledge of outreach methods, interviewing skills, assessment techniques, and provision of emergency services and referrals.</li>
<li>Knowledge of a broad range of social service and or administrative aptitude.</li>
<li>Must be able to demonstrate knowledge and commitment to advocate for homeless individuals/ families as well as possess a thorough understanding and empathy for all persons in need.</li>
</ul>
What We Offer:
<ul>
<li>Bi-weekly Pay</li>
<li>Health, Dental and Vision Insurance</li>
<li>Company Paid Life and Accidental Death Insurance</li>
<li>Short-term and Long-Term Disability Insurance</li>
<li>Paid Vacation Time</li>
<li>Paid Sick Time</li>
<li>Paid Holidays</li>
<li>401K Plan</li>
<li>401K Plan Matching up to 6%</li></ul></div>

Housing Case Manager

Christian Service Center For Central Florida Inc

Position Summary:Join one of Central Florida&rsquo;s oldest and most established social service agencies in our effort to combat homelessness by getting individuals into housing rapidly. With locations in Downtown Orlando and Ocoee, the Christian Service Center has been serving Central Florida families with compassion and care for since 1971. In 2024, we rescued 1,236 individuals from homelessness through homeless prevention services and moves off the street and into safe, sustainable housing solutions.We're seeking dedicated Housing Case Managers to join our innovative 407 Connect Initiative, a first-of-its-kind mobile shelter program providing dignified overnight accommodation to individuals experiencing homelessness. Case Managers work directly with guests to create pathways to permanent housing, healthcare, and employment. This position plays a crucial role in our mission to end homelessness by providing intensive case management services to individuals utilizing our overnight shelter buses.Primary Responsibilities:&middot; Conduct comprehensive needs assessments for program participants&middot; Develop individualized housing-focused case plans with measurable goals&middot; Provide direct assistance with housing search and placement&middot; Coordinate move-in support and housing stabilization services&middot; Connect clients with essential resources including:o Housing assistanceo Healthcare serviceso Employment opportunitieso Legal assistanceo Benefits enrollment&middot; Maintain detailed case notes and documentation in the Homeless Management Information System (HMIS)&middot; Coordinate with Intake Coordinator to manage nightly bed assignments&middot; Conduct same-day appointments with new guests seeking shelter&middot; Manage a caseload of shelter guests working toward housing stability&middot; Coordinate move-in assistance funds and housing support services&middot; Track and report on housing outcomes and program metricsRequired Qualifications:&middot; Bachelor's degree in social work, psychology, or related human services field or commiserate experience&middot; 2+ years experience in homeless services or housing-focused case management&middot; Proficiency in HMIS or similar case management systems&middot; Understanding of Housing First principles and trauma-informed care&middot; Experience working with vulnerable populations&middot; Strong organizational and time management skills&middot; Valid driver's license and reliable transportationPreferred Qualifications:&middot; Master's degree in social work or related field&middot; Experience with the Coordinated Entry System&middot; Knowledge of Central Florida housing market and local resources&middot; Bilingual English/Spanish&middot; Motivational interviewing certificationEssential Skills and Competencies:&middot; Excellence in crisis intervention and de-escalation&middot; Strong assessment and problem-solving abilities&middot; Ability to maintain professional boundaries while showing empathy&middot; Excellent written and verbal communication skills&middot; Proficiency in Microsoft Office and case management software&middot; Strong networking and community relationship building skillsWorking Conditions:&middot; Some evening or weekend hours may be required&middot; Occasional local travel for housing inspections and client support&middot; Mix of office and field-based workPerformance Metrics:&middot; Number of clients successfully transitioned to permanent housing&middot; Average length of stay in shelter program&middot; Housing retention rates&middot; Documentation accuracy and timelinessCompensation:&middot; Competitive salary based on experience and qualifications&middot; Health Insurance and Retirement Benefits&middot; Professional development opportunitiesPhysical Requirements:&middot; Ability to climb stairs&middot; Standing and walking for extended periods&middot; Computer work&middot; Ability to lift up to 25 poundsChristian Service Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.Job Type: Full-timePay: $45,000.00 - $48,000.00 per yearBenefits:<ul><li>Health insurance</li><li>Paid time off</li></ul>Schedule:<ul><li>Evening shift</li><li>Monday to Friday</li><li>Morning shift</li><li>Weekends as needed</li></ul>Work Location: In person

Housing Case Manager, 407 Connect

Catholic Community Services and Catholic Housing Services of Western Washington

<div>Overview:
<div>
$24.48-$30.60 HR DOE</div><div></div><div> 
Join our Team! We offer an excellent benefits package!</div><div>
3 weeks vacation * 12 days sick leave * 13 holidays* medical * dental* vision* life insurance * LTD * AD&amp;D * pension * 403b * catastrophic &amp; accident ins</div><div></div><div> 
The Rapid Re-Housing Case Manager is a member of the Rapid Re-Housing service team for the Rapid Re-Housing Program of Catholic Community Services in Thurston County. This position maintains a caseload of single adults that qualify. This includes receiving referrals from Coordinated Entry, assessing housing needs, providing prompt financial assistance as needed for housing costs, and assisting clients to secure housing. The case manager actively uses Housing First and progressive engagement while interviewing and working with client household. In addition, the case manager will enter client data into the Homeless Management Information System. In collaboration with the service team, the Case Manager is responsible for developing and implementing client-defined, goal-oriented Housing Stability Plans, assessing the needs of referred households, utilizing community resources to meet identified individual needs with the goal of stabilizing permanent housing in the shortest time possible. This position works closely with the supervisors and provides support as requested with the overall objective to provide outstanding case management to individuals served by Catholic Community Services.</div><div> 
</div>Responsibilities:
<h1 class="jobSectionHeader">MAJOR DUTIES AND RESPONSIBILITIES</h1><ul><li>
Receive referral from Coordinated Entry ( Family Support Center):</li></ul><ul><li>
Schedule initial intakes within 48 hours of referral.</li><li>
Verify homelessness in writing (3rd party or self-declaration) assure appropriate documentation is obtained to include but no limited to income, SS cards, birth certificates, and ID.</li></ul><div> 
 2. Complete thorough intake with referred clients.</div>
 Employee accomplishes this responsibility by completing the following tasks:<ul><li>
Provide to client short term comprehensive navigation services through Progressive Engagement. This may include walking with client through the system, and modeling behavior for client to include self-advocacy, goal setting, time management, working with agencies, landlords and other needs as called out in the Housing Stability plan;</li><li>
Maintain a weekly housing list of all currently enrolled client households and those presumed eligible;</li><li>
Schedule initial intakes/screenings within 48 hours of referral. Assess client&rsquo;s housing needs create Housing Stability Plan, as well as strengths and supports available to client.</li><li>
Ask referred household what assistance they need to resolve immediate housing crisis.</li><li>
Determine financial assistance to be provided as needed based on household&rsquo;s stated need and program parameters.</li></ul><div> 
 3. Develop and Initiate Housing Stability Plan. 
 Employee accomplishes this responsibility by completing the following tasks:</div><ul><li>
Identify and prioritize top housing needs.</li><li>
Identify individual strengths/assets to help meet identified needs.</li><li>
Develop action plan for short-term intervention to resolve housing crisis, use of community resources, and family strengths to create a path to permanent housing stability.
</li><li>Verify homelessness in writing (3rd party or self-declaration);</li><li>
Assist client in finding housing within appropriate parameters (size, location, Fair Market Rent);</li><li>
Negotiate with landlord/property manager as needed;</li><li>
Request Housing Quality Standard Inspection to ensure meets minimum HUD standards;</li><li>
Complete request for payment in a timely manner for rent, deposit, other financial assistance as needed;</li><li>
Acquire other documentation (copy of lease);</li><li>
Perform 90-day recertification as needed.</li><li>
Assist with locating and securing housing.</li></ul>
 Employee accomplishes this responsibility by completing the following tasks:<ul><li>
Search for landlords that will work with a Rapid Re-Housing program</li><li>
Explain RRH program in efforts to create a collaborative relationship with landlord;</li><li>
Case manager and client are also responsible for helping to locate housing;</li><li>
Respond to Landlord in a timely manner for the following: client emergencies, rent, and deposit and lease issues;</li><li>
Negotiate with landlord/property manager as needed;</li><li>
Schedule HQS inspection with Pierce County and confirm complete prior to payment or move in;</li><li>
Write purchase orders in a timely manner for rent, deposit, other financial assistance as needed;</li><li>
Acquire other documentation (copy of lease, W-9</li><li>
Provide data entry.</li></ul>
 Employee accomplishes this responsibility by completing the following tasks: 
<ul><li>
Complete all mandatory Homeless Management Information System (HMIS) training;</li><li>
Complete intake, gather all mandatory documents, work with Homeless Services Data Specialist to coordinate entry into HMIS;</li><li>
Enter all ongoing service transactions into HMIS.</li><li>
Update and carry out client Housing Stability Plan.
 
 Employee accomplishes this responsibility by completing the following tasks</li></ul><ul><li>
In conjunction with client household, create and coordinate a Housing Stability Plan based on client directed needs. Plan is to be updated on an on-going basis;</li><li>
In collaboration with community resources, help client as needed to meet identified needs through direct services or referrals to appropriate agencies or programs.</li><li>
With team, re-assess client eligibility prior to 90 days.</li><li>
Maintain records and reports.</li></ul><div>
 Employee accomplishes this responsibility by completing the following tasks:</div> 
<div></div><ul><li>
Keep accurate and timely case management notes;</li></ul><ul><li>
Help create and coordinate a Housing Stability Plan based on client directed needs upon intake. Plan is to be updated on an on-going basis;</li><li>
Complete recertification paperwork as applicable;</li><li>
Complete quarterly rent calculations;</li><li>
Keep organized and confidential records;</li><li>
Participate in RRH case management meetings and provide case summaries and client status information;</li><li>
Participate in problem solving activities with staff members concerning obstacles faced in service delivery and program paperwork compliance.</li><li>
Attend meetings as necessary and represent CCS Rapid Re-housing Program.</li></ul><div>
 Employee accomplishes this responsibility by completing the following tasks:</div> 
<ul><li>
Participate in CCS/HEN case management meetings and provide case summaries and client status information.</li><li>
Attend appropriate training workshops and opportunities to continually improve knowledge and skills.</li><li>
Share appropriate information with other staff.</li><li>
Navigating Community Resources:</li></ul>
Employee will accomplish this responsibility by completing the following tasks:<ul><li>
Physically accompany or transport households for the following: meeting with potential landlords, meeting with community resources such as employment, food banks, mainstream benefits, doctor appointments</li><li>
Maintain current information on community resources;</li><li>
Establish, build and share community resources to include referrals and interactive supportive relationships;</li><li>
Work with community partners to create and ease of communication and warm handoffs.</li><li>
Crisis Intervention:</li></ul>
Employee will accomplish this responsibility by completing the following tasks:<ul><li>
Attend training specific to Suicide Prevention, Trauma Informed Care and safety while in the field as well as all other mandatory training;</li><li>
Knowledge of community-based programs specific to the population being served- PATH, Adult Protective Services, Child Protective Services, Mental Health Crisis teams, Detox beds, Emergency Shelters, food programs, health clinics, McKinney Vento etc;</li><li>
Be flexible in the face of changing client needs.</li><li>
Team Development:</li></ul>
Employee accomplishes this responsibility by completing the following tasks:<ul><li>
Mentor new and existing staff and intern around RRH policy changes, paperwork and resources to include best practices;</li><li>
Be well versed in CCS system for client referrals as well as working intra-agency;
</li><li>Work collaboratively with the following Family Housing Network programs: Rapid Re-Housing, Permanent Supportive Housing, Coordinated Entry, Shelter and Catholic Housing Services.</li><li>
Fiscal Management:</li></ul>
Employee accomplishes this responsibility by completing the following tasks:<ul><li>
Knowledgeable of allowable RRH costs related to housing, employment, transportation, and general housing stability;</li><li>
Provide timely paperwork for payment towards client housing, transportation and general housing stability needs;</li><li>
Log all funds on internal spreadsheets to track spending;</li><li>
Be good stewards of funding.</li></ul><div>
13. Other duties as assigned.
</div>Qualifications:
<div>
QUALIFICATIONS:</div><div> 
 </div><div>Minimum Qualifications</div><ul><li>
Post-secondary education in a social services field or a minimum of 2-year experience working with individuals and/or families with complex needs.</li><li>
Experience providing services to low-income/no-income households to include knowledge of and ability to access community housing, social, medical, mental, chemical dependency services and other needed resources as appropriate based on client(s) needs.</li><li>
Ability and willingness to work independency as well as in a team environment;
</li><li>Highly motivated self-starter and ability to coordinate multiple projects/tasks simultaneously in a high-pressure environment.</li><li>
Excellent inter-personnel skills including excellent oral and written communication skills;</li><li>
Excellent organizational and time management skills&mdash;Ability to maintain accurate, thorough, timely and complete client files.</li><li>
Computer skills including Microsoft Word and database experience.</li><li>
Ability to work with a diverse spectrum of high-need individuals.</li><li>
Reliable personal transportation, valid Washington driver&rsquo;s license, auto insurance, and an acceptable driving record according to CCS&rsquo; driving policy, required to provide current driving abstract.</li><li>
Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services</li><li>
Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.</li><li>
Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.</li></ul><div></div><div> 
Preferred Qualifications</div> 
<div></div><ul><li>
Knowledge of local social services and other community resources.</li><li>
Experience with housing location, landlord/tenant mediation.</li><li>
Bilingual skills (English-Spanish).</li></ul></div>

Rapid Rehousing Case Manager

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