homelessness case manager

StandUp For Kids, Hampton Roads

<p>Job Title: Case Manager &ndash; Full Time (40 hrs/wk, Flexible Schedule)<br/>Organization: StandUp for Kids &ndash; Hampton Roads<br/>Location: Virginia Beach, VA<br/>Pay: Hourly</p><p>About Us:<br/>StandUp for Kids is dedicated to ending the cycle of youth homelessness. We provide street outreach, emergency shelter, drop-in center services, rapid rehousing, and intensive case management to youth and young adults ages 18&ndash;24 experiencing or at risk of homelessness.</p><p>Position Overview:<br/>We are seeking a compassionate, experienced Case Manager to join our team. This is a full-time (40 hours/week) position with flexible scheduling, including evening coverage at our Drop-In Center (7&ndash;9 PM) and availability for after-hours intakes. Flexibility is key. This role requires experience working with youth experiencing homelessness or similar vulnerable populations. Hiring will occur on a 60-day trial period.</p><p>Responsibilities:</p><p>Conduct intake and assessments for youth experiencing or at risk of homelessness</p><p>Provide individualized case management, including housing support, life skills guidance, and referrals to community resources</p><p>Support youth in achieving education, employment, and independence goals</p><p>Maintain accurate documentation and data entry in HMIS</p><p>Engage in outreach, drop-in center activities, and after-hours support as needed</p><p>Collaborate with staff, volunteers, and community partners to meet youth needs</p><p>Qualifications:</p><p>Experience working with youth experiencing homelessness or other vulnerable populations required</p><p>Strong communication, organizational, and problem-solving skills</p><p>Ability to work flexible hours, including evenings</p><p>Commitment to a trauma-informed, youth-centered approach</p><p>Benefits:</p><p>Hourly pay (competitive)</p><p>Flexible schedule to support work-life balance</p><p>On-the-job training provided</p><p>Opportunity to make a direct impact on youth experiencing homelessness</p><p>Supportive team environment with professional growth opportunities</p><p>To Apply:<br/>Please submit your resume and cover letter to NicoleP@standupforkids.org<br/>with the subject line &ldquo;Case Manager Application&rdquo;</p><p>Pay: $18.00 - $22.00 per hour</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Mileage reimbursement</li><li>Paid time off</li><li>Professional development assistance</li></ul><p>Work Location: In person</p>

Case Manager

One80 Place

<div>Description:
<p>
The Community Case Manager conducts outreach activities and provides community-based case management to homeless individuals and families and who may be in the following settings: encampments, on the street and places not meant for human habitat. Through outreach and case management support, these individuals are assisted in resolving their immediate basic needs, assessed for possible placement in emergency shelter, connected to coordinated entry and establishing a housing plan.</p><p>
Community case managers will use housing first, harm reduction and trauma-informed approaches to service delivery. The Community Case Manager will maintain the client relationship until the individual is safely housed and follow-up is then transferred to a Permanent Supportive Housing (PSH) or Rapid Re-Housing (RRH) housing case manager or terminated if the individual chooses not to continue services.</p><p>
The Community Case Manager must be able to stand and walk for extended periods of time, be comfortable working for long periods in homeless encampments and other areas where people experiencing homelessness congregate and may be exposed to extreme weather conditions, such as heat, cold, rain, etc.</p><p>
The Community Case Manager position is funded wholly through HUD&rsquo;s Supplemental NOFO. The Community Case Manager will dedicate 100% of their time working with unsheltered individuals and families engaged through outreach.</p><p>
One80 Place ends and prevents homelessness throughout South Carolina with offices located in Charleston and Columbia. This position will be based in Charleston.</p><p><b>
STATUS: </b>Full-Time, Regular/ Exempt</p>
Requirements:
<p>
1. Is passionate about ending and preventing homelessness.</p><p>
2. Requires knowledge and belief in &ldquo;Housing First&rdquo; philosophy and strategies.</p><p>
3. Ability to provide trauma informed services and utilize motivational interviewing and harm reduction principles.</p><p>
4. Knowledge, skills, and abilities consistent with a degree in human services-related field, or minimum three years related experience, including lived experience of homelessness or housing insecurity.</p><p>
5. Excellent verbal and written communication skills.</p><p>
6. Excellent computer skills including basic office programs and the ability to learn and utilize the Homeless Management Information System (HMIS) database.</p><p>
7. Ability to work independently and as part of a fast-paced team.</p><p>
8. Ability to relate effectively to individuals experiencing homelessness.</p><p>
9. Demonstrated knowledge of community resources, social service agencies, and landlords.</p><p>
10. Valid driver&rsquo;s license and use of reliable transportation for outreach and housing navigation activities.</p><p>
11. Sensitivity to cultural and socioeconomic characteristics of population served.</p><p>
12. A commitment to empowering others to solve their own problems.</p><p>
13. Must be able to work a flexible schedule.</p><p>
14. Willing to travel throughout the seven-county Lowcountry Continuum of Care service area.</p><p><b>
SPECIFIC DUTIES:</b></p><p>
1. Provide targeted street outreach, assuring appropriate geographic coverage, to communities within the CoC service area to identify unsheltered individuals living in encampments, on the street, or places not meant for human habitation, etc.</p><p>
2. Work with clients to complete the CoC assessment and prioritization tool to provide them access to services in a streamlined way, have their strengths and needs assessed and provide quick connections to housing and other services (Coordinated Entry (CE)).</p><p>
3. Ensure that encounters and interactions are respectful and responsive to the beliefs and practices, sexual orientations, disability statuses, age, gender identities, cultural preferences, and linguistic needs of all individuals.</p><p>
4. Develop and maintain knowledge of resources and services available to participants.</p><p>
5. Deliver high quality crisis intervention and seek appropriate support to assist in difficult or emergency client situations.</p><p>
6. Assist in developing housing plans and make connections to stable housing with tailored services and support based on client choice, such as health and behavioral health care, transportation, access to benefits, and more.</p><p>
7. Perform warm handoffs to shelter, housing, and other service provider staff once housing has been obtained (e.g., outreach staff may offer to physically accompany the individual to appointments to provide support).</p><p>
8. Utilize problem-solving techniques to identify strengths and existing support networks, explore possible safe housing options outside the homelessness service system, such as reunification with family, and connect the individual to community supports and services.</p><p>
9. Work in collaboration with other One80 Place team members and community providers to remove barriers to permanent housing: e.g., acquisition of identification, legal services, benefits assistance, assistance in obtaining income (SSI/SSD), etc.</p><p>
10. Ensure timely and accurate HMIS data entry and maintenance and complete annual and update training requirements for HMIS.</p><p>
11. Attend and participate in internal staff meetings and with partner agencies to effectively coordinate service delivery for clients engaged through outreach.</p><p>
12. Participates in agency events such as the annual Homeless Point in Time Count.</p><p>
13. Other duties as assigned.</p><p><b>
PHYSICAL, ENVIRONMENTAL AND SENSORY DEMANDS</b>:</p><p>
1. Requires sound mental reasoning, sound judgment, and the ability to respond calmly and effectively in a crisis.</p><p>
2. Requires the ability to relate effectively to individuals experiencing homelessness.</p><p>
3. Requires corrective vision and hearing to normal range; ability to move between service locations; ability to lift 25 lbs.</p><p>
4. Ability to walk and stand for extended periods of time.</p><p>
5. Comfortable working in homeless encampments and other areas people experiencing homelessness may congregate.</p><p>
6. Exposure to weather conditions, such as heat, rain, etc.</p><p><b>
IMMEDIATE SUPERVISOR</b>: Outreach Director</p></div>

Community Case Manager

Urban Ministries of Durham

<p><b>Position Overview:</b></p><p>The Hope Day Center Case Manager provides immediate support, assessments, and resource linkage to individuals experiencing homelessness, focusing on securing basic resources, stabilizing their situations and facilitating transitions to housing. Through case management support, individuals experiencing homelessness are aided in resolving their immediate basic needs and establish housing plans. This includes immediate safe placement in emergency shelter, placement through Coordinated Entry and/or placement in both short term and permanent housing. Responsibilities include conducting intake, developing personalized service plans, crisis intervention, navigating community resources, and maintaining client data in the Homeless Management Information System (HMIS).</p><p><b>Position Duties and Responsibilities</b></p><p>&middot; Build rapport with individuals in a drop-in setting, assess immediate basic needs, and conduct comprehensive assessments to identify resource needs and barriers to housing (e.g., mental health, substance use, income).</p><p>&middot; Interview, assess, counsel and provide resolution and de-escalation for clients in crisis situations involving social, emotional, financial, health or other problems.</p><p>&middot; Develop plans of care and offer 1:1 support to meet the needs of the client utilizing person-centered, strengths-based methods.</p><p>&middot; Connect clients to housing resources, emergency shelters, healthcare, mental health services, and social benefits.</p><p>&middot; Work in collaboration with other team members and community providers to remove barriers to permanent housing: e.g., acquisition of identification, legal aid, benefits assistance, assistance in obtaining income (SSI/SSD), life skills acquisition.</p><p>&middot; Assist with housing searches, applications, lease negotiations, and move-in logistics.</p><p>&middot; Maintain accurate, timely case notes, and input data into the Homeless Management Information System (HMIS) to meet reporting requirements.</p><p>&middot; Ability to work independently and successfully balance time in the community with clients with the documentation requirements of the program.</p><p>&middot; Maintain accurate, confidential, professional and up to date documentation (electronic and hard copy) of all client services.</p><p>&middot; Attend and participate in staff meetings and client reviews, internally and with partner agencies.</p><p>&middot; Actively participate in community meetings and consortiums relative to the homeless provider network, collaborating effectively with coordinating service delivery.</p><p>&middot; Advocate for client needs with landlords, service providers, and community partners.</p><p>&middot; Other duties as assigned by supervisor.</p><p><b>Knowledge, Skills, and Abilities</b></p><p>Requires a BSW or equivalent human service related Bachelor's degree with at least 2 years relevant work experience. A MSW or other Master's degree in a related human service field is strongly preferred.</p><p>Ability to build rapport with clients from all walks of life and backgrounds while setting appropriate boundaries and limits and while holding clients to a high standard of accountability.</p><p>Ability to provide general assessment of mental health and health needs, literacy and job skill needs, and assess for other client barriers; once assessment is complete ability to consult with Program Coordinator, other agency staff, and community resources as needed to assist the client.</p><p>Knowledge of Federal, State, and Local programs available to assist people with low or no income, with workforce development and employment, health and mental health needs, and other client barriers; Willingness to continue to learn about new programs and educate other UMD staff about programs.</p><p>Knowledge of Trauma-Informed Care, Housing First principals &amp; Basic understanding of HUD structures and concepts, Ability to critically analyze the roots of homelessness and the systems and resources needed to intervene in homelessness.</p><p>Ability to motivate and encourage clients with decreased confidence, decreased self-esteem, and feelings of being overwhelmed with their life circumstances; Knowledge of Motivational Interviewing and basic theories of behavior change.</p><p>Excellent verbal and written communication skills</p><p>Pre-employment background check required</p><p>Pay: $40,000.00 - $42,000.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

friends of Switchpoint

<div>Description:
<p><b>
Case Manager</b></p><p><b><i>
ORGANIZATION:</i></b></p><p>
Friends of Switchpoint is a non-profit organization that has been serving individuals, families, and veterans in Utah who are experiencing poverty and homelessness since 2014.</p><p><b><i>
OUR MISSION</i></b></p><p>
To empower those in need by addressing the underlying cause of poverty, providing a comprehensive plan, and supporting their journey to self-sufficiency.</p><p><b><i>
OUR VISION</i></b></p><p>
Every individual embodies their worth and value with self-esteem, hope and abilities restored, thriving in affordable housing.</p><p><b><i>
CULTURE VALUES:</i></b></p><ul><li>
Kindness &ndash; Remember Kindness is Contagious!</li><li>
Connection &ndash; It&rsquo;s why we&rsquo;re here and what gives purpose &amp; meaning to life!</li><li>
Kinship &ndash; We want you and those we serve to feel a sense of Belonging.</li><li>
Self-Worth &ndash; Treat people the way they can become w/True Value &amp; Worth!</li><li>
Self-Reliance &ndash; Learn your role and take initiative!! We want &ldquo;Fishermen&rdquo;!</li></ul><p><b><i>
GUIDING PRINCIPLES:</i></b></p><ul><li>
Golden Rule: To treat all people as we ourselves would wish to be treated.</li><li>
Positive Influence: To judge our effectiveness by the extent to which individual lives are saved &amp; improved by the positive experience of the people we influence.</li><li>
Leadership: To lead by example, developing, promoting, and sharing new ideas and programs to help those experiencing homelessness.</li><li>
Authenticity: To do what we say we do.</li><li>
Transparency: To be open and honest in our relationships.</li></ul><p><b><i>
OUR MOTTO:</i></b> It Takes All of Us to end homelessness.</p><p><b><i>
PURPOSE:</i></b></p><p>
Provide appropriate supporting housing services for homeless individuals or families, formulate case plans that promote moving towards self-sufficiency. Understand grants and other community housing resources available for clients. Assist in locating affordable housing within the client&rsquo;s budget and the guidelines of the grants.</p>
Requirements:
<p><b>
Job responsibilities:</b></p><p><b><i>
Intake Process:</i></b></p><ul><li>
Completes an initial needs assessment and acts upon critical needs appropriately and immediately.</li><li>
Orients clients to housing programs, requirements, and consequences.</li><li>
Assures that basic nutrition and hygiene needs are being met.</li><li>
Interviews and counsels&rsquo; prospective clients for the Supportive Housing Programs Switchpoint offers.</li></ul><p><b><i>
Case Plans:</i></b></p><ul><li>
Develops a comprehensive client-driven case plan with both short-term and long-term goals identified.</li><li>
Uses SMART goals.</li><li>
Monitors progress towards goals in regularly scheduled sessions.</li><li>
Evaluates and adjusts case plans as needed and provides written warnings with consequences if satisfactory progress is not being met.</li><li>
Empowers clients to appropriate resources to assist with meeting goals.</li><li>
Assures that specific HUD program goals are consistently being met and provides extensive case work to foster transition from homelessness to permanent housing.</li></ul><p><b><i>
Training Programs:</i></b></p><ul><li>
Designs, coordinates, and implements Life Skills, Tenancy 101, Finance/Budgeting and other training programs aimed at learning and practicing life skills and decision-making.</li><li>
Evaluates the program for effectiveness and producing changes in client behaviors.</li><li>
Establishes and coordinates day and evening programs, schedules outside service providers and volunteers.</li><li>
Participates in Crisis Intervention/Prevention training, Bloodborne pathogen training and other trainings deemed necessary to the position.</li></ul><p><b><i>
Recordkeeping and Reporting:</i></b></p><ul><li>
Maintains client files to include conversations, warnings, progress towards goals and documentation of any incidents.</li><li>
Report critical incident(s) immediately to Regional Director.</li><li>
Collects data necessary to meet funding requirements and statistical reports.</li><li>
Collects data necessary to meet funding requirements and statistical reports.</li><li>
Completes the initial assessments, VISPDATs, SPDATs, case management logs, exit surveys and all incident reports in a timely manner as specified by program.</li></ul><p><b><i>
Property Management:</i></b></p><ul><li>
Assures the safety of each property through frequent tours of the facilities inspecting for any hazards or repair needs.</li><li>
Reports any hazards to the Executive Director for immediate attention; communicates with the resident managers to ensure safety for the residents.</li><li>
Facilitates the repair process in collaboration with the Executive Director and the Chief Financial Officer</li></ul><p><b><i>
Teamwork and Collaboration:</i></b></p><ul><li>
Works in collaboration with program and other agency staff to facilitate a team environment.</li><li>
Serves on committees as requested.</li><li>
Participates in LHCC team meetings as requested.</li><li>
Role models effective team behaviors</li><li>
Demonstrates effective communication skills in building relationships with all employees and clients.</li><li>
Creates good working relationships with local welfare administrators and other area service providers, support groups, non-profits to facilitate access to area resources for clients.</li><li>
Substitutes for other staff when need arises.</li></ul><p><b><i>
Switchpoint Values and Culture:</i></b></p><ul><li>
Treats all clients, visitors and employees with care, kindness, respect and dignity.</li><li>
Adheres to Switchpoint policies, procedures, code of conduct and attendance rules.</li><li>
Maintains strict confidentiality for all information.</li><li>
Adheres to the policies in the use of computer technology and all tele-communication devices.</li></ul><p><b>
Job Requirements:</b></p><p><b><i>
Core Job Requirements &amp; Top Priorities</i></b></p><ul><li>
Computer skills including Microsoft Office, UHMIS, and ability to learn new programs.</li><li>
Experience in Human Services and with a variety of populations (mentally ill, disabled, substance abusers, etc.)</li><li>
Ability to solve problems, make decisions, resolve conflicts, and LISTEN.</li><li>
Ability to deal calmly in crisis situations.</li><li>
Strong interpersonal skills with the ability to be compassionate and firm and always maintain confidentiality.</li><li>
Knowledge of community resources</li><li>
Ability to be flexible</li></ul><p><b><i>
Behavioral Competencies:</i></b></p><ul><li>
Accountability</li><li>
Adaptability and flexibility</li><li>
Conflict resolution</li><li>
Counseling skills</li><li>
Honesty/integrity</li><li>
Persuasion</li><li>
Teamwork and Collaboration</li></ul><p><b><i>
Education &amp; Other:</i></b></p><ul><li>
Associate degree</li><li>
Bachelor&rsquo;s degree preferred.</li><li>
Or equivalent in education and experience</li><li>
Human Services experience.</li><li>
Experience with disabilities helpful</li><li>
Valid Utah Driver&rsquo;s License</li></ul><p><b>
Compensation</b></p><p>
Wage between $19 - 22/hour DOE/Certifications</p><p>
Full-Time Position</p><p><i>
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value a diverse workforce.</i></p></div>

Breaking Ground

<b>ABOUT US:</b> - We believe that everyone deserves a home!
<br><br>
Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.
<br><br>
But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.
<br><br>
Reporting to the Clinical Coordinator, Safe Options Support, the Case Manager, Safe Options Support will provide case management services to people experiencing homelessness, some with mental illness and/or substance use disorders, in order to assist the individual in the transition to permanent housing.
<br><br>
This position has a 35-hour work week.
<br><br>
<b>ESSENTIAL DUTIES AND RESPONSIBILITIES:</b><br>
<ul>
<li>Provide direct services to a caseload of approximately 25 clients, including conducting necessary assessments, benefits assistance, and other services necessary to support the client in achieving housing and recovery goals</li>
<li>Conduct psychosocial evaluations</li>
<li>Connect clients to psychiatric services</li>
<li>Connect clients to medical treatment and substance use treatment facilities when applicable</li>
<li>Obtain identification, public benefits, and other applicable income sources for clients</li>
<li>Meet weekly with clients to assess needs, encourage harm reduction, and develop service plans</li>
<li>Prepare all documentation for housing applications</li>
<li>Assist and counsel clients in the process of obtaining permanent housing</li>
<li>Maintain record keeping in compliance with agency standards as well as those of City and State agencies</li>
<li>Intervene in crisis situations</li>
<li>Escort clients to appointments when needed</li>
<li>Upon training, provide assistance with self-administration of medication consistent with Breaking Ground's policies and procedures</li>
<li>Performs other related duties as assigned</li>
</ul>
<b>MINIMUM QUALIFICATIONS:</b><br>
<ul>
<li>Bachelor’s Degree or equivalent work experience</li>
<li>Two years of experience working with homeless adults and substance abuse issues preferred</li>
<li>Experience with harm reduction and motivational interviewing techniques strongly preferred</li>
<li>Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground, is a condition of employment</li>
<li>Excellent computer skills, including proficiency in Microsoft Word and Excel and the ability to learn new programs</li>
<li>Excellent writing and communication skills</li>
<li>Bilingual Spanish/English is preferred</li>
</ul>
EOE/M/F/Vet/Disabled

Case Manager, Safe Options Support (SOS), Staten Island

GLIDE

<div><div><b>About Glide</b></div><div>
GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society&rsquo;s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE&rsquo;s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.</div><div></div><div><p><br>
The Supervising Case Manager (SCM) oversees a team of 1&ndash;3 Case Managers, manages shift operations across all San Francisco neighborhoods, oversees hotline functions, validates relocations and reunifications, and safeguards all client-related supplies, vouchers, tickets, and funds. The SCM ensures high-quality mobile and onsite services that support clients experiencing homelessness toward stabilization and long-term well-being.</p>
<p>
Journey Home Supervising Case Manager spearhead mobile and on-premises client outreach, intake, assessment, and low-threshold to intensive case management: develop and manage individualized care plans, coordinate resources and wrap-around services, transport clients to appointments, connect clients with shelter and housing, facilitate health, mental health, and substance use disorder treatment, arrange travel and transportation, and help clients reunite with family, support networks, and careers for long-term well-being and housing stabilization. In this role, you will create, develop, and steward a caseload of approximately 20-25 clients at various stages of their journey toward housing stabilization and help approximately 3-5 people per month progress from homelessness toward housing stability.</p>
<p>
Journey Home Supervising Case Managers are assigned a regular shift (Day, Graveyard), must be available to work outside of their regular shift when assigned, and must be available to work special events or serve as emergency workers when required by community need. Shifts can be reassigned or rotated as the business needs of the operations change.</p>
</div>
<h3 class="jobSectionHeader"><b>Essential Duties and Responsibilities</b></h3><div>
<div>
<div><ul><li><p>Support the Program Manager and Director by enforcing Journey Home&rsquo;s mission, policies, protocols, and contract requirements. Oversee all aspects of an operational shift, ensuring strong staff supervision and effective resource and schedule management for 24/7 operations.</p>
</li>
</ul></div><div><ul><li><p>Provide direct supervision, coaching, and performance management for 1-3 Case Managers to ensure high-quality, consistent services across all San Francisco neighborhoods. Lead case conferencing; review and approve case files, data entries, and required reports.</p>
</li>
</ul></div><div><ul><li><p>Verify all relocations and reunifications for appropriateness, documentation, safety, and legitimacy. Model excellence in direct case management.</p>
</li>
</ul></div><div><ul><li><p>Manage and safeguard all client supplies, vouchers, tickets, gift cards, and other valuables. Conduct daily inventories and weekly audits; report discrepancies immediately. Serve as primary asset control coordinator for an entire shift. Ensure team members are following strict asset control practices.</p>
</li>
</ul></div><div><ul><li><p>Lead shift briefings, debriefs, and weekly team meetings. Identify and document training needs and support staff development.</p>
</li>
</ul></div><div><ul><li><p>Oversee hotline response, triage, dispatch, and documentation. Train staff on SOP adherence and ensure team achievement of Key Performance Indicators (KPIs).</p>
</li>
</ul></div><div><ul><li><p>Ensure compliance with all fleet safety and operational protocols; serve as lead driver when needed.</p>
</li>
</ul></div><div><ul><li><p>Build and maintain collaborative relationships with CBOs, SFPD, SFFD, EMS, hospitals, clinics, statewide partners, and GLIDE internal programs (Welcome Center, Safety, Ambassadors, etc.).</p>
</li>
</ul></div><div><ul><li><p>Conduct outreach and engagement with individuals experiencing or at risk of homelessness. Connect clients to shelter, housing, and wraparound services to achieve Journey Home KPIs.</p>
</li>
</ul></div><div><ul><li><p>Ensure comprehensive documentation for 50&ndash;60 active clients per case manager, including intakes, assessments, notes, logs, engagements, referrals, and all required data. Submit accurate daily, weekly, and monthly reports on time in the required databases.</p>
</li>
</ul></div><div><ul><li><p>Transport clients to appointments; arrange travel; and ensure all client resources are tracked, distributed, and managed with the highest ethical and fraud-prevention standards. Coach team members to do the same.</p>
</li>
</ul></div><div><ul><li><p>Uphold all case management ethics, HIPAA rules, confidentiality protocols, and public communication guidelines, and train team members to do the same. Coach team members to do the same.</p>
</li>
</ul></div><div><ul><li><p>Connect clients to the full range of GLIDE and community-based services. Collaborate with all GLIDE neighborhood engagement and street-crisis response programs, integrating services where appropriate. Build rapport with neighborhood groups.</p>
</li>
</ul></div><div><ul><li><p>Develop outreach and educational materials and support leadership in coordinating special events that promote Journey Home and GLIDE services.</p>
</li>
</ul></div></div><div><div><ul><li><p>Engage in ongoing professional development, supervision, team meetings, community meetings, and required trainings.</p>
</li>
</ul></div><div><ul><li><p>Obtain jail clearance in San Francisco and other Bay Area counties to enter city and county jails to advocate on behalf of incarcerated clients; other clearances as necessary and approved by management to help support clients.</p>
</li>
</ul></div></div></div><h3 class="jobSectionHeader"><b>Minimum Qualifications</b></h3><div>
<div>
<ul><li><p>Bachelor&rsquo;s degree in social work, public health or, 2+ years providing outreach, navigation, and low-threshold to intensive case management services to high-risk populations, including expert knowledge of stabilization, shelter, housing, and substance use disorder treatment centers.</p>
</li>
<li><p>Must have experience and training in de-escalation, motivational interviewing, overdose reversal, data collection and case notes.</p>
</li>
</ul></div><div><ul><li><p>Experience providing street-based outreach services in urban settings and homeless encampments.</p>
</li>
</ul></div><div><ul><li><p>Ability to read, write, collect data, and document case notes to the expected professional standards.</p>
</li>
</ul></div><div><ul><li><p>Ability to establish and maintain effective collaborative relationships across Glide programs as well as with city agencies across San Francisco, the wider Bay Area, throughout California, and throughout the United States.</p>
</li>
</ul></div><div><ul><li><p>Must be able to successfully engage clients in services and retention through the application of motivational interviewing, risk reduction counseling, and strengths-based counseling techniques.</p>
</li>
</ul></div><div><ul><li><p>Must understand the social determinants of health and how they impact people experiencing homelessness, actively engaged in drug use, and proximate stressors.</p>
</li>
</ul></div><div><ul><li><p>Must be able to provide culturally competent, and trauma-informed support to diverse clients to help them achieve stability and self-sufficiency.</p>
</li>
</ul></div><div><ul><li><p>Exceptionally strong communication and trust-building skills are required, including comfort and proficiency with public speaking (i.e. 1:1 interaction with clients and community, group education, street outreach, etc.)</p>
</li>
</ul></div></div><h3 class="jobSectionHeader"><b>Required Licenses and/or Certifications</b></h3><div>
<div>
<ul><li><p>Must have a valid California Drivers license.</p>
</li>
</ul></div><div><ul><li><p>Must have auto insurance and a clean DMV record with the ability to drive GLIDE&rsquo;s Journey Home Service Van.</p>
</li>
</ul></div><div><ul><li><p>California Peer-to-Peer Support Specialist certification, or the ability to acquire one within 60 days of hire.</p>
</li>
</ul></div><div><ul><li><p>California Community Health Worker Certification preferred.</p>
</li>
</ul></div></div><h3 class="jobSectionHeader"><b>Physical Requirements</b></h3><div>
<div>
<ul><li><p>Ability to work on a computer and see details of objects at close range.</p>
</li>
</ul></div><div><ul><li><p>Ability to hear within normal range, and communicate effectively (in person, telephone or Zoom).</p>
</li>
</ul></div><div><ul><li><p>Finger dexterity and the ability to use all standard office equipment.</p>
</li>
</ul></div><div><ul><li><p>Sit or stand comfortably; and the ability to navigate throughout office spaces (via elevator or stairs).</p>
</li>
</ul></div><div><ul><li><p>Activities that occur frequently are sitting, standing, walking, and handling materials and supplies.</p>
</li>
</ul></div><div><ul><li><p>Activities that occur occasionally are climbing stairs and manipulating fine objects with your fingers.</p>
</li>
</ul></div><div><ul><li><p>Activities that occur infrequently are bending, squatting, twisting, reaching straight above and below shoulder level, carrying and lifting up to 50 pounds.</p>
</li>
</ul></div></div><div>This is a .60% fte (24 hours per week) Exempt level position</div><div><b>
Work Environment</b></div><div>
GLIDE&rsquo;s buildings are located in the Tenderloin neighborhood. GLIDE maintains an &quot;open door&quot; policy to the community and its clients, who frequently enter and leave the building.</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Supervising Case Manager

Leading Families Home

<p><b>CASE MANAGER</b></p><p><b>Full Time</b></p><p>The mission of Beach House, Inc. dba Leading Families Home is helping families transition from homelessness to permanent housing. Our vision is to build a better future for our community by providing life changing resources.</p><p>Beach House Inc., dba Leading Families Home is a 501(c)3 charity serving the Toledo area community for nearly 100 years. We provide resources to support homeless families as they transition to permanent housing. Our Mission is helping families transition from homelessness to permanent housing with the Vision of building a better future for our community by providing life-changing resources. Leading Families Home serves over 1,000 individuals annually, including children.</p><p>Our environment is challenging and collaborative. You will have the opportunity to work with individuals dedicated to making a positive impact in our participant&rsquo;s lives and our community. We are seeking a Full-Time Case Manager. The position is responsible for guiding participants through the transition from shelter/homelessness to permanent housing and self-sufficiency. The Case Manager will advocate for the mission of the organization and promote the vision and direction of the organization by provide housing and income focused case management services to program participants in our shelter program. This includes conducting assessments, providing advocacy, providing life skill development services, service coordination, community resource linkage, and providing compassionate participant centered services to a diverse population. This will be accomplished by following the rules and regulations of our federal, state, and local funding sources and the agency policies and procedures while working with staff and community partners to coordinate essential agency functions. The Case Manager will perform all duties and responsibilities in a manner that models the mission and vision of Beach House, Inc. dba Leading Families Home.</p><p><b>Experience:</b> 2 &ndash; 4 years&rsquo; experience working with homeless/at risk populations, social work, case management, housing, or related experience. Work in CARF accredited environment preferred.</p><p><b>Education:</b> Bachelor&rsquo;s Degree in social work or related subject preferred</p><p><b>DUTIES:</b></p><ul><li>Provide direct case management services to program participants including but not limited to: conducting intakes and assessments; developing participant-centered individual service plans; identifying supportive services; providing advocacy and support; and continuously educating program participants on self-sufficiency</li><li>Engage with program participants on a consistent basis, appropriate to their prioritized needs, to identify their goals and supportive services needed to maintaining permanent housing, economic stability, and mental wellness</li><li>Incorporate the program participants&rsquo; goals related to housing, economic stability and mental wellness into an individualized service plan that is reviewed monthly and updated annually</li><li>Obtains signed release of information forms and communicates regularly with agency staff and outside community organizations (i.e., mental/behavioral health programs, substance use programs, and education programs, etc.)</li><li>Complete several HUD, agency and CARF required trainings within the first ninety (90) days of employment (i.e., landlord-tenant laws, fair housing, life skill development, financial management, child abuse and neglect, etc.)</li><li>Creates reports, gathers statistics, and submits reports per guidelines</li><li>Maintains participant and program records, including progress notes, in accordance with applicable standards and regulations</li><li>Identifies and provides emergency crisis services according to agency policy and procedures</li></ul><p><b>Essential Responsibilities Include:</b></p><ul><li>Maintain accurate and timely participant progress notes in system and file as directed</li><li>Maintain a working knowledge of community resources</li><li>Make appropriate referrals to other agencies on behalf of the program participant and support them in navigating the process</li><li>Assist with obtaining appreciative inquiries from program participants as needed</li><li>Maintains a high level of ethical conduct regarding confidentiality, dual-relationships, and professional stature while ensuring a safe, professional, and supportive environment</li><li>Assist in the growth of LFH through active participation in fundraising events</li><li>Attends trainings, meetings, and community events as required</li><li>Ability to demonstrate self-care</li><li>Ability to support and care for others</li><li>Ability to communicate effectively with supervision and leadership staff regarding critical incidents</li><li>Strong interpersonal skills with the ability to communicate effectively (both verbal and written) and solve problems related to landlord tenant laws</li><li>Experience working with individuals who have a physical, developmental, emotional, and/or mental disability</li><li>Experience working with individuals from various social, economic, and ethnic backgrounds</li><li>Strong organizational skills with the ability to manage a flexible schedule that includes working in the field, in the office and remotely from home</li><li>Ability to work with minimum day-to-day supervision</li><li>Demonstrated ability to work independently and creatively within set guidelines</li><li>Ability to approach problems pro-actively with a solutions-focused mindset</li><li>Ability to work as a team member in the planning, implementation, and evaluation of individual service plans</li><li>Strong knowledge of community resources</li><li>Strong competency with Microsoft Office software, including Word, Excel, Publisher, and Power Point</li><li>Demonstrated ability to monitor, assess, and record participant progress in a timely and detailed manner</li><li>Ability to gather data, compile information, and prepare reports</li><li>Must be prompt and dependable</li><li>Willing to work under adverse conditions such as going into small spaces including attics, crawl spaces, etc.</li></ul><p><b>Additional Responsibilities</b></p><ul><li>Willingly steps up to take on new responsibilities or to help a co-worker complete a task.</li><li>Works collaboratively with fellow employees and other to achieve identified goals and objectives.</li><li>Communicates effective, both verbal and in writing. Share information and demonstrate ability to listen openly and empathetically to others</li><li>Contributes of a positive work environment by treating others with fairness and respect.</li><li>Support the relationship between the agency and the community by demonstrating respectful, courteous, and cooperative behavior when interacting with participants, visitors, and other employees.</li><li>Comply with agency policies and procedures.</li><li>Contributes to fulfilling the agency&rsquo;s mission, vision, and core values by implementing them into daily practice.</li><li>Knowledge of the principles of health Insurance Portability and Accountability Act of 1996 (HIPPA); Privacy and Security Rules and other Federal and State laws regarding confidentiality and storage of health information.</li><li>Actively looking for ways to help people</li><li>Adjusting actions in relation to other&rsquo;s actions.</li><li>Effective management of one&rsquo;s own and other&rsquo;s time; assessing and prioritizing tasks and working within deadlines to complete tasks.</li><li>Repetitive finger movements for entering data into computer</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in social service field plus previous experience that is directly related to the duties and responsibilities specified or relevant work experience</li><li>Must have valid Driver&rsquo;s license, acceptable driving record, and deemed insurable</li><li>Attention to detail</li></ul><p><b>Benefits</b></p><ul><li>Simple IRA</li><li>IRA Matching</li><li>Full range of benefits available with full-time status</li></ul><p><b>Schedule:</b></p><ul><li>Typically, Monday to Friday</li></ul><p><b>Company's website:</b></p><ul><li>Beachhousetoledo.org</li></ul><p><b>Work Location:</b></p><ul><li>Field work required, in office</li></ul><p><b>PHYSICAL DEMANDS</b></p><p>Physical demands described are representative of those that must be routinely met by an employee to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.</p><ul><li>Ability to lift up to 25 pounds.</li><li>Ability to perform job responsibilities in facilities with multiple levels and without elevator or mechanical transportation,</li><li>Operates a computer and keyboard/repetitive finger movement.</li></ul><p><b>WORKING CONDITIONS:</b></p><p>Working conditions described are representative of those that must be met by an employee while performing the essential duties of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.</p><ul><li>Smoke-free working environment</li><li>Drug and alcohol-free working environment</li><li>Weapons free working environment</li><li>Adheres to Beach House, Inc.&rsquo;s policies and procedures</li><li>Acts as a role model inside and outside of the organization</li><li>Performs other duties deemed necessary for the benefit of Beach House, Inc.</li></ul><p><i>Beach House, Inc. dba Leading Families Home is an equal employment opportunity employer that selects the individual who is the best match for a position based on job-related qualifications, without regard to race, color, creed, sex, national origin, religion, sexual preference, age, disability, genetic information, or other protected group status.</i></p><p><i>This position description is not intended to be a completed list of all responsibilities, duties or a skill required for the job and is subject to review and change in accordance with the needs of Beach House, Inc. dba Leading Families Home and contractual obligations. </i></p><p><i>Like most American employers, LFH does not offer employees formal contracts of employment. Rather all employment is &ldquo;at will,&rdquo; meaning that either you or the Company may end your employment at any time for any reason.</i></p><p>Pay: $23.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Mileage reimbursement</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

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