homelessness case manager

Catholic Social Services

<div><div><div><div><div><div><div><div>POSITION SUMMARY</div> 

The Supportive Services for Veteran Families (SSVF) SSVF Case Manager will be responsible for the case management of a portfolio of Veteran families who have experienced or are at risk of homelessness. The SSVF Case Manager will work closely with each family on their caseload to help them achieve long-term housing stability in the shortest time possible. The SSVF Case Manager will connect the family with SSVF temporary financial assistance and help the family to obtain and utilize other available resources and benefits. The SSVF Case Manager is also responsible for developing and implementing a client-defined, goal-oriented Housing Stability Plan for each family on their caseload.
We are committed to fostering professional growth by offering a Case Manager Career Development Pathway. CSS provides the training and support needed for case managers to develop their skills, earn certifications, and promote through the career pathway from Case Manager I to IV.
Case Managers may be hired as Level 1 or Level 3 depending on qualifications.
Case Manager I (Entry-level)<ul><li>
Education: High School Diploma or GED</li><li>
Experience: 1 year as a CSS Assistant Case Manager or in a related direct service role</li><li>
Promotion: After 1 year as a CSS Case Manager I, team members are eligible for promotion to Case Manager II</li></ul>
Case Manager III (Experienced-level)<ul><li>
Education: Bachelor&rsquo;s degree in social work, human services, counseling, or related fields (or 4 years of applicable experience)</li><li>
Experience: 4 years of relevant experience equivalent to a CSS Case Manager</li><li>
Training: Certification as a Counselor Technician or Chemical Dependency Counselor (Levels I or II) required</li><li>
Promotion: After 2 year as a CSS Case Manager III, team members are eligible for promotion to Case Manager IV</li></ul>
Ready to grow your career with us? Apply now!<div>
ABOUT US</div> 

CSS is a Catholic human and social services agency and behavioral health care provider that welcomes people of all faiths through its programs and employment. We provide help for our Alaskan neighbors through a variety of supportive service programs, including emergency shelter, food stability, housing, case management, and refugee assistance. CSS empowers individuals and families on their path to permanent stability, creating thriving communities for all. Located in Anchorage, Alaska, CSS is a nationally accredited organization through the Council on Accreditation (COA), which recognizes that CSS provides high quality services that meet best practice standards in the social service field.
 Mission: To promote the physical, spiritual and mental welfare of persons in need in the community. This mission is achieved by:<ul><li>
Offering charitable assistance to those in need, especially persons who are poor</li><li>
Developing and conducting programs to strengthen and support families and the dignity of the human spirit</li><li>
Administering the Corporal Works of Mercy and Gospel of Jesus Christ as defined by the magisterium of the Roman Catholic Church and envisioned by the traditional concepts of Catholic Social Teaching and Action through the laity</li><li>
And advocating for social justice for the common good of all</li></ul><div> 
ABOUT OUR PROGRAM/DEPARTMENT</div> 

Supportive Services for Veteran Families (SSVF) is a case management program for homeless, or at-risk for homelessness, Veterans and their families. SSVF Case Managers will assist you with identifying and addressing barriers, increasing self-sufficiency, and securing permanent housing. We work closely with the VA and other community service providers to ensure that our clients are connected with any and all resources available to them.
We serve Veterans in the Anchorage Municipality and in the Matanuska-Susitna Borough.<div>
REQUIRED COMPETENCIES</div> 

Ability to serve individuals from diverse backgrounds, cultures, ideologies, and faiths.
Ability to work and thrive in a team environment.
Ability to take initiative, and work independently.
Ability to communicate effectively both verbally and in writing.
Excellent critical thinking skills.
Excellent organizational and record keeping skills
Knowledge Requirements:<ul><li>
Knowledge of and ability to practice SSVF core concepts; Housing First, Crisis Response, and Client Choice.</li><li>
Knowledge of and ability to practice trauma-informed care.</li><li>
Experience working with individuals experiencing/at risk of homelessness. Experiencing working with individuals in crisis.</li><li>
Knowledge of available community resources in the Anchorage and MATSU region, especially resources serving Veterans and people experiencing homelessness/people at risk of homelessness.</li><li>
Knowledge of housing resources in Anchorage, Landlord/Tenant Laws and Fair Housing Regulations in Alaska</li><li>
Knowledge of client confidentiality practices.</li><li>
Knowledge of the SSVF Program eligibility requirements.</li></ul>
Skill Requirements:<ul><li>
Fully proficient in Microsoft Office.</li><li>
Experiencing using Apricot, Intacct, and AKHMIS software.</li><li>
Proficient to expert level data entry skills.</li><li>
Proficient with Windows operating systems.</li></ul><div>
 RESPONSIBILITIES</div> 

Maintains a caseload of households in the SSVF Program. Works with households to assess housing needs, and provides case management and financial assistance to address those needs. Assists clients to secure housing if they are experiencing homelessness.
Utilizes Housing First and Motivational Interviewing approaches to engage and work with Veteran households. In collaboration with Veteran households, develops Housing Stability Plans, and connects households with additional VA and community resources to meet their identified needs in the shortest time possible. Assists clients in accessing and maintaining entitlements and benefits.
Establishes and maintains collaborative working relationship with community resources; attends and participates in appropriate community resource meetings and events.
Participates in street and shelter outreach to identify homeless Veterans and present the SSVF Program as an alternative to homelessness.
Completes thorough intakes and eligibility screenings with referred clients.
Enters client data and case notes into the Homeless Management Information System (HMIS).
Maintains accurate and complete records for each household&rsquo;s case management file. Completes eligibility and recertification requirements in a timely manner.
Adheres to policies and procedures outlined in the SSVF Program Manual.
Travels independently in Anchorage as needed; must be able to transport persons in their own vehicle. Conducts home visits to support clients in achieving housing stabilization.
Other duties as assigned.<div>
QUALIFICATIONS</div> 

CSS has a career development pathway for case managers. Team members may be hired as a Case Manager I, or Case Manager III.
Case Manager I
Minimum Education Qualification: High School Diploma or GED.
Minimum Experience Qualification: One (1) year as a CSS Assistant Case Manager, or one (1) year direct service experience or relevant/related experience.
Case Manager II
Minimum Education Qualification: High School Diploma or GED.
Minimum Experience Qualification: One (1) year as a CSS Case Manager I.
Case Manager III
Minimum Education Qualification: Bachelor&rsquo;s degree in social work, human services, social services, addiction, counseling, psychiatric nursing, or psychology. Four (4) years of directly applicable experience may be substituted for the required education.
Minimum Experience Qualification: Four (4) years experience equivalent to a CSS Case Manager.
Minimum Training Qualification: Counselor Technician Certification, Chemical Dependency Counselor I Certification, or Chemical Dependency Counselor II Certification.
A relevant combination of education and experience may be considered.
Case Manager IV
Minimum Education Qualification: Bachelor&rsquo;s degree in social work, human services, social services, addiction, counseling, psychiatric nursing, or psychology.
Minimum Experience Qualification: Two (2) years as a CSS Case Manager III.
Minimum Training Qualification: Counselor Technician Certification, Chemical Dependency Counselor I Certification, or Chemical Dependency Counselor II Certification.
Principles of trauma informed care, stages of change, motivational interviewing, client centered case management, and Housing First. Social Justice Advocacy, collaboration and partnership abilities, problem solving, communication, and customer service skills. Military veterans and their family members are encouraged to apply. The ideal candidate has experience providing case management activities to veterans and/or the homeless population and embraces a Housing First approach to helping homeless veterans individuals and families stabilize and return to permanent and traditional housing.<div>
WORK ENVIRONMENT</div> 

Physical demands: Work is performed in a standard indoor office environment, with field work within the MATSU area also frequently required. Occasional lifting of up to 25 pounds. Frequently sitting or standing at a desk for several hours at a time.
Travel: Traveling out of Alaska is rare. Occasional travel within Anchorage is required. Frequent travel within Wasilla is required.
Location:851 Westpoint Dr, Suite 108, Wasilla, AK 99654 and broader Matanuska-Susitna Borough region</div></div></div></div></div></div> 

9am - 5pm Monday through Friday.</div>

Case Manager III

WV Coalition to End Homelessness

Mission Statement:Our programs employ the best practices in the industry and we employ them with the highest level of excellence that we know how. We seek constant improvement; improvement requires change. Therefore, change is the normal way of life in how we serve our clients and do business.Values:At the West Virginia Coalition to End Homelessness, we believe in what we do. People matter. People don't have roofs over their heads. People don't have doors that lock. We don't think that's the way things should be, and we are doing our best to stop it. Everyone at WVCEH has a part to play in ensuring people who are experiencing homelessness are stabilized in housing quickly and permanently.Position Summary:The West Virginia Coalition to End Homelessness is seeking applicants for a full-time Housing Stabilization Case Manager to serve clients in the as they transition from homelessness to housing. Housing Stabilization Case Managers work in conjunction with the wider array of homeless services to prevent and stabilize individuals and families in housing, help them navigate the process of obtaining housing, and secure all of the documents necessary to prove eligibility for those housing resources. Housing Stabilization Case Managers routinely engage with landlords to assist with securing housing as well.Primary Responsibilities/Essential Job Duties:<ul><li>Accept referrals from the WV Balance of State Coordinated Entry, which may include screening and assessing all potential participants evidence based assessments.</li><li>Aim to achieve housing stability into permanent housing resources for 100% of participants served.</li><li>Assist, through case management and linkages to mainstream resources, participants enrolled housing programs at WVCEH to maintain housing stability in the long-term.</li><li>Ensure connection with primary health services, job training, and educational services.</li><li>Maintain weekly contact with case load of 20 households</li><li>Participate in training opportunities as available</li><li>Provide after-hours and non-traditional hours of availability to meet individual needs of those served as needed.</li><li>Enter client-level data of services to the Homeless Management Information System in real- time, or within 48 hours of contact or service provision.</li><li>Provide opportunity for participants to participate in Peer Recovery supports.</li><li>Provide Community-Based Outreach Services outdoors, as available and able, as well as in places where people experiencing homelessness tend to gather.</li><li>Compile with all applicable standards of the WVCEH Personnel Manual and WVCEH Policies and Procedures.</li><li>Other duties as assigned</li></ul>This position is described as moderate physical activity performing daily activities of a face-to-face nature in client&rsquo;s homes and in the community. The noise level is moderate, as typical of a setting with computers, printers, traffic lights and phone conversations. Travel is required.REQUIRED CERTIFICATIONS/EXPERIENCE<ul><li>Successful candidate will be a highly motivated self-starter, able to prioritize tasks and manage a complex array of needs.</li><li>Applicant should have an understanding in all areas related to homelessness, substance abuse and mental health.</li><li>Ideally, candidates will have prior experience with people experiencing homelessness.</li><li>Must have good problem-solving skills, communication and conflict resolution skills, and be proficient with computers.</li><li>Prior experience using the Homeless Management Information System (HMIS) is a plus but not required.</li><li>Applicant will need an understanding of community resources and the wherewithal to navigate complex eligibility requirements for community resources.</li><li>Professional, mature demeanor with the ability to work independently is required.</li><li>The successful candidate will have reliable transportation and must be willing to travel occasionally throughout the designated region and to State office in Bridgeport, WV.</li><li>Although a Bachelor&rsquo;s Degree is not required, it is preferred. Past experience working in a case management role will be taken into consideration.</li></ul>Benefits Benefits include health, dental, vision, PTO (4 weeks accrued over the first year), Holidays (12 per year), and 401K.Job Type: Full-timePay: Up to $19.37 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: On the road

Housing Case Manager

Martin's House and Barn

Schedule: In-Person/On-Site, 40-hour work week, primarily day shift, 8am-4pm or 9am-5pm Monday-Friday, but may also work an adjusted schedule one day per week to 6pm to meet with those guests who are employed.Estimated Start Date: Available now. Open Until Filled.***To Apply: Please submit a resume and brief cover letter.***About Martin's House &amp; BarnPlease visit our website: https://www.martinshouseandbarn.orgLocated in rural Ridgely, Maryland, Martin's House &amp; Barn was founded in 1983 by the Benedictine Nuns. We offer an emergency family shelter, a community food pantry, and a community thrift store (the Barn). We are &quot;A Community of Hospitality and Hope.&quot; We are community-centric, guest-focused, and empowerment-based. Our guests (clients/residents) have their own room, private 1/2/ bath, shared tub/shower with one other family, communal kitchen and living room, and their own dining table. Guests receive intensive case management, housing assistance, and connection to community resources.Position SummaryThe Case Manager (CM) works as part of the Martin's House &amp; Barn homelessness and housing services team to assist and support guests (clients) to address barriers, identify resources to address them, and provides a variety of individual and family support services that meet immediate short-term needs and longer-term goals as guests (clients) strive toward personal and financial self-sufficiency. The CM's focus is on compassionate, trauma-informed, strengths-based services to assist individuals to secure stable housing, navigate barriers, learn to advocate for themselves and their families, and strengthen community partnerships.Responsibilities, including, but are not limited to:<ul><li>Conduct weekly case management meetings with all shelter guests (clients), and Rapid Rehousing Program participants.</li><li>In partnership with participants, develop Individualized Housing Stability Plans (IHSP) and monitor progress.</li><li>Coordinate weekly case conferences to receive updates on each guest and determine their needs.</li><li>Work with guests (clients) to coordinate transportation needs.</li><li>Utilize a trauma-informed, strengths-based approach in working with guests (clients) to reduce barriers, achieve short- and long-term goals, and secure and maintain permanent housing.</li><li>Maintain accurate data, files, case notes and other materials electronically (HMIS) and hard copies, in accordance with established methods and procedures and grant requirements.</li><li>Conduct telephone intake screenings and refer to community resources, as appropriate.</li><li>Attend regularly scheduled team and community meetings.</li><li>Coordinate with a variety of outside service providers to connect guests (clients) with available community resources.</li><li>Conduct all functions in accordance with funding agency guidelines, policies and procedures</li><li>Other duties as assigned.</li></ul>Knowledge, Skills &amp; Abilities<ul><li>Knowledge and understanding of the needs and barriers associated with individuals experiencing homelessness, and formerly homeless individuals.</li><li>Familiar with Trauma-Informed Care, and Strengths/Empowerment-based models.</li><li>Familiar with low barrier shelters and Housing First.</li><li>Acceptance and understanding of individuals from diverse backgrounds with urgent and multiple barriers to self-sufficiency.</li><li>Ability to quickly develop a rapport, inspire, motivate, and coach guests (clients) towards achieving their goals.</li><li>Maintain professional boundaries when working with guests (clients).</li><li>Works well in a team and independently.</li><li>Excellent verbal and written communication skills.</li><li>Organized, detail-oriented, and can coordinate multiple demands in a outcomes-based environment.</li><li>Ability to write standardized clear and concise case notes.</li><li>Knowledge of Microsoft Word, Excel, PowerPoint, and Publisher.</li></ul>QUALIFICATIONS<ul><li>Bachelor's degree in Social Work, Psychology, or similar discipline desirable. MSW highly desirable.</li><li>Experience may be substituted for education on a year-for-year basis, up to two years.</li><li>3+ years' experience in case management, preferable with individuals and families experiencing or have previously experienced homelessness.</li><li>Valid driver license and auto insurance. Driving report required.</li><li>Must be able to pass fingerprinting and a criminal background screening.</li></ul>Job Type: Full-timePay: $50,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Please include a cover letter with your application.</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Case management: 3 years (Required)</li></ul>Ability to Commute:<ul><li>Ridgely, MD 21660 (Required)</li></ul>Work Location: In person

Case Manager (F/T, $50K + Benefits)

One80 Place

<div>Description:

The Veteran Case Manager provides comprehensive case management and supportive services to Veterans experiencing homelessness who are enrolled in One80 Place&rsquo;s Grant &amp; Per Diem (GPD) transitional housing program. The primary goal is to assist enrolled Veterans to create a housing plan to locate permanent housing as quickly as possible and ensure Veterans have a way to maintain housing with targeted referrals to services, resulting in greater self-determination. Functions performed include housing location, housing stability planning, connection to community resources, and housing problem solving.
This position is funded in whole by One80 Place&rsquo;s Grant &amp; Per Diem grant.
One80 Place ends and prevents homelessness throughout South Carolina with offices located in Charleston and Columbia. This position will be based in Charleston.
STATUS: Full-time, Regular / Exempt
Requirements:

SPECIFIC REQUIREMENTS:<ul><li>
Bachelor&rsquo;s degree in social work, psychology, human services, or related field preferred (or equivalent experience).</li><li>
2+ years' experience working with Veterans, particularly those impacted by homelessness.</li><li>
Strong communication, de-escalation, and relationship-building skills.</li><li>
Ability to work independently, manage time well, and adapt to crisis situations.</li><li>
Excellent computer skills including basic office programs and the ability to learn and utilize the HMIS database.</li><li>
Familiarity with housing programs, local resources, and HMIS is a plus.</li><li>
Valid driver's license and reliable transportation.</li><li>
Ability to travel throughout the 7-county service area of the Low Country Continuum of Care in a personal vehicle or company-provided vehicle.</li></ul>
RESPONSIBILITIES
1. Veterans Coordinated Entry Responsibilities<ul><li>Participate in bi-weekly Veterans By-Name List meetings and case conferencing sessions.</li><li>Review and discuss Veterans identified through outreach to assess needs and ensure accurate tracking on the By-Name List.</li><li>Make referrals to appropriate programs in alignment with established coordinated entry guidelines.</li></ul>
2. Case Management Responsibilities<ul><li>Meet weekly with enrolled Veterans to assess needs and monitor progress.</li><li>Conduct comprehensive assessments to support Veterans in improving overall well-being and achieving housing stability.</li><li>Facilitate access to behavioral health and medical care as part of the case management process.</li><li>Ensure all Veterans receive information about available medical, mental health, and substance use services through the local VA and community providers.</li><li>Assist Veterans with enrollment in H-PACT to connect them with comprehensive primary care and support services.</li><li>Assist Veterans with medically complex needs navigate an appropriate housing plan.</li></ul>
3. Housing Case Management Responsibilities<ul><li>Assist participants in completing the Housing Barriers Assessment and Housing Preference Worksheet and develop housing plans tailored to each Veteran&rsquo;s goals and housing needs.</li><li>Connect participants to supportive services and mainstream benefit programs to promote stability and self-sufficiency.</li><li>Refer Veterans to available permanent housing programs, when appropriate, to help them secure permanent housing.</li><li>Initiate the housing location process.</li></ul>
4. Recovery &amp; Relapse Support Responsibilities<ul><li>Intentionally engage Veterans to support recovery and address relapse risks, ensuring consistent connection throughout their participation in Bridge Housing.</li><li>Recognize and respond to the impact of recovery and relapse on housing stability, adjusting service strategies as needed.</li><li>Incorporate recovery-oriented approaches into housing plans to minimize the effects of substance use.</li><li>Collaborate with Shelter Assistants and supportive service staff to keep Veterans engaged in the program and maintain housing upon program exit.</li></ul>
5. Documentation &amp; Compliance<ul><li>Maintain accurate, timely documentation in HMIS in compliance with agency and funding requirements.</li><li>Maintain compliance with outlined program requirements.</li></ul>
6. Program &amp; Team Collaboration<ul><li>Participate in team meetings, case conferences, and staff meetings.</li><li>Partner with community providers and VA homeless programs.</li><li>Contribute to program development, evaluation, and continuous quality improvement.</li><li>Attend relevant training on topics affecting homeless Veterans.</li><li>Ability to foster a &ldquo;warm hand off&rdquo; with case managers once the Veteran exits GPD.</li></ul>
PHYSICAL, ENVIRONMENTAL AND SENSORY DEMANDS:<ul><li>
Requires sound mental reasoning, sound judgment, and the ability to respond calmly and effectively in a crisis.
</li><li>Requires the ability to relate effectively to individuals experiencing homelessness.
</li><li>Requires corrective vision and hearing to normal range.</li><li>
Ability to move between service locations; ability to lift 25 lbs.
</li><li>Possible exposure to communicable diseases and vicarious trauma.</li></ul></div>

Veteran Case Manager

Crossroads Rhode Island

<div>Description:

Purpose of Position:
The Housing Problem Solving Case Manager will work directly with individuals and families within R.I.&rsquo;s Coordinated Entry System who are experiencing homelessness by providing short-term, solutions-focused crisis intervention and resources to participants who are not eligible for homeless system resources or for whom no resources are currently available.
Duties and Responsibilities:<ul><li>
Advocates for the mission of the organization and promotes the vision and direction of the agency's values.</li><li>
Delivers services with safety, respect, and effectiveness.</li><li>
Follows all policies and procedures of the organization</li><li>
Utilize diversion skills to help those at risk of homelessness to identify immediate alternate housing arrangements, connecting them with needed resources, and identifying strengths and personal resources.</li><li>
Assist clients as advocates for benefits, housing needs to include evictions, landlord negotiations and access to community resources as needed</li><li>
Maintain contact with Coordinated Entry clients on a scheduled basis, appropriate to their prioritized status and needs</li><li>
Make referrals to supportive services in our community as appropriate and support client in navigating this process</li><li>
Maintain all administrative duties including but not limited to: maintaining current documentation and processing of diversion funding applications (when available) complete in client file (physical and electronic).</li><li>
Perform data entry by collecting assessment data and records to ensure all clients are tracked and that services &amp; measurable outcomes are identified and documented in a timely manner.</li><li>
Has operational understanding and effective collaborative relationships with other community resources</li><li>
Assesses personal safety in each interaction and undertakes due diligence in maintaining personal safety with homeless households that may be experiencing an adverse life circumstance, trauma, and/or exceptional emotional response to homelessness or risk of homelessness</li><li>
Participates in ensuring confidentiality of service user assessment information related to all relevant legislation</li><li>
Performs other duties as assigned.</li></ul>
Requirements:

Experience and Education:<ul><li>
Bachelor&rsquo;s degree in Human Services field OR</li><li>
Associates Degree in a Human Services field plus a minimum of 2 years experience in a Human Services field such as advocacy or case management OR</li><li>
A certification in Case Management plus a minimum of 2 years experience in a Human Services field such as advocacy or case management OR</li><li>
A minimum of 8 years experience in a Human Services field such as advocacy or case management.</li></ul>
Knowledge, Skills and Abilities:<ul><li>
Ability to work in a fast-paced environment</li><li>
Bilingual English / Spanish</li><li>
Must work well under pressure, be flexible and able to multi-task</li><li>
Knowledge of social casework principals, practices and techniques and the ability to apply these effectively.</li><li>
Must be able to work effectively with individuals from various socio-economic, ethnic and cultural backgrounds as well as populations that have experienced vulnerability, trauma, incarceration, substance use, developmental delays, compromised mental wellness, brain injuries, literacy and numeracy issues, and/or, other conditions or situations that have impacted housing stability</li><li>
Must be solution-focused, exercise a wide degree of independent judgement, decision and action on an ongoing basis</li><li>
Ability to maintain confidentiality in all aspects of the work environment</li><li>
Excellent oral and written communication skills</li><li>
Computer skills and data entry required</li></ul>
Equal Opportunity Employer 
Crossroads is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. 
Recovery Friendly Workplace 
Crossroads is committed to creating a healthy, safe, and stigma-free work environment for those employees impacted by addiction and is a proud participant in RI Governor&rsquo;s Recovery Friendly Workplace Initiative. https://recoveryfriendlyri.com/about/</div>

Housing Problem Solving Case Manager - Bilingual

The People Concern

<div>
 
 Role
 
 : Case Manager
 
 
 
 Reports
 
 
 to
 
 : Program Manager
 
 
 
 Program:
 
 Samoshel
 
 
 
 Department:
 
 Interim Housing
 
 
 
 Location
 
 : Samoshel- 505 Olympic Blvd., Santa Monica, CA 90401
 
 
 
 Setting
 
 : 100% onsite
 
 
 
 Schedule
 
 : Tuesday-Saturday 9:30am-6:00pm
 
 
 
 Status
 
 : Full Time/ non-management/ non-exempt
 
 
 
 Benefits
 
 : Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.
 
 
 
 Number of Openings:
 
 1
 
 
 
 Summary
 
 
 
 Case management utilizes a whole-person focus/approach when assessing client needs. This includes behavioral, physical, psychosocial, and activities of daily living. Case management also develops, coordinates, and assists with the implementation and facilitation of services for integrated care program consumers as defined by the individual plan of care; in alignment with being permanently housed.
 
 
 
 Essential Duties and Responsibilities:
 
 
 
 <ul>
 <li>
 Serve a caseload of approximately 20-25 clients, providing active case management for all assigned cases, including meeting
 
 
 </li>
 </ul>
 weekly with each person individually
 
 
 <ul>
 <li>
 Act as the lead for client&rsquo;s housing-related case management, maintaining an active housing plan for each client on your
 
 
 </li>
 </ul>
 caseload, based in creative solutions to homelessness
 
 
 <ul>
 <li>
 Maintain current and thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around
 
 
 </li>
 </ul>
 services to , navigate them through the best options for their unique situations
 
 
 <ul>
 <li>
 Work collaboratively with clients to address barriers to housing, including linkages to income/benefits, mental health services,
 
 
 </li>
 </ul>
 physical health services, etc.
 
 
 <ul>
 <li>
 Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing,
 
 
 </li>
 </ul>
 harm reduction, and trauma-informed care
 
 
 <ul>
 <li>
 Advocate for your client&rsquo;s needs in the shelter and when interfacing with other agencies or service providers
 </li>
 <li>
 Facilitate intakes for individuals who are referred into interim housing
 </li>
 <li>
 Create a supportive environment and ensure clients&rsquo; progress, utilizing a strengths-based approach
 </li>
 <li>
 Facilitate wellness, enrichment, and life skills groups
 </li>
 <li>
 Provide crisis intervention when needed
 </li>
 <li>
 Maintain client confidentiality at all times while following agency, state and HIPAA regulations
 </li>
 <li>
 Create and maintain accurate documentation of client information (intake, referrals, progress notes and service delivery) in HMIS
 
 
 </li>
 </ul>
 database and in accordance with program funder requirements
 
 
 <ul>
 <li>
 Participate in case conferences, individual supervision, and other staff meetings
 </li>
 <li>
 Work in collaboration with other agency and program staff, in order to coordinate services
 </li>
 <li>
 Communicate effectively and in a timely manner with management, peers, and clients
 </li>
 <li>
 Participate in evaluation and trainings in order to better respond to client/community needs
 </li>
 <li>
 Other duties as assigned
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Minimum of one (1) years of experience in case management required
 </li>
 <li>
 Valid CA Driver's license, reliable auto insurance and an acceptable driving record
 </li>
 <li>
 Experience and ability to demonstrate knowledge of issues faced by the population served (at-risk, experiencing homelessness,
 
 
 </li>
 </ul>
 and/or formally homeless)
 
 
 <ul>
 <li>
 Skilled in non-violent crisis intervention
 </li>
 <li>
 Ability to self-motivate and be flexible in a fast-paced environment with minimal supervision
 </li>
 <li>
 Strong interpersonal and team-building skills
 </li>
 <li>
 Strong knowledge of Microsoft Programs (Word, Excel, Outlook). *A computer skill test may be requested during the
 
 
 </li>
 </ul>
 interview. Please request reasonable accommodation in advance, if necessary.
 
 
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in related field, strongly preferred but not required
 </li>
 <li>
 Knowledge of HMIS databases and the Coordinated Entry System, is strongly preferred.
 
 
 </li>
 </ul>
 
 Work Environment
 
 
 
 Team-based environment that focuses on the betterment of program improvement and client care.
 
 
 
 EXPECTED BEHAVIORS OF ALL STAFF
 
 
 
 <ul>
 <li>
 Act as a role model
 </li>
 <li>
 Demonstrate a sense of responsibility
 </li>
 <li>
 Continuously learn and improve
 </li>
 <li>
 Acknowledge your own areas of improvement
 </li>
 <li>
 Hear and provide honest, specific and direct feedback
 </li>
 <li>
 Create an environment where everyone is welcomed valued and respected
 </li>
 <li>
 Collaborate
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer
 
 
 
 The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
 
 
 
 About The People Concern
 
 
 
 The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County&rsquo;s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
 
 
 With compassion and profound respect for those we serve, we provide a fully integrated system of care &ndash; including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills &amp; wellness programs, and permanent supportive housing &ndash; tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.
 
 
 The People Concern&rsquo;s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
 
 
 
 Benefits &amp; Perks
 
 
 
 <ul>
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 Medical Insurance
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 Vision Insurance
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 Dental Insurance
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 Retirement Planning (403b) &amp; Matching
 </li>
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 Paid Holidays
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 Paid Vacation Days
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 Paid Sick Days
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 Employee Assistance Plans (EAP)
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 TELUS Health
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 Flexible Spending Account (FSA)
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 Basic Life / Accidental Death &amp; Dismemberment (AD&amp;D)
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 Voluntary Short- and Long-Term Disability
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 Voluntary Pet Insurance
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 Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants &amp; More
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 The People Concern University &amp; Certificates
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 </ul>
</div>

Case Manager, Samoshel

Homeward Bound of Western North Carolina

<div></div><div><div>Department: Homeless Services</div>
<div>
Job Title: Outreach Case Manager</div>
<div>
Reports to: Outreach Program Manager</div>

The Organization:

Homeward Bound is the leading nonprofit organization in Buncombe County focused on preventing and ending homelessness using the best practice Housing First model. We work collaboratively with community partners and have a proven track record of helping individuals and families achieve housing stability. Since 2006, Homeward Bound has moved more than 2,615 people off the streets, out of cars, camps, and shelters and into permanent housing.

Overview: Homeward Bound&rsquo;s outreach team works to connect homeless individuals to housing and community resources. The Outreach Case Manager is a source of support and guidance to individuals, trained to assist individuals with identifying barriers to housing and engage in goal planning that aims to link individuals to the resources and skills that they need in order to achieve long-term housing. Most importantly, we are looking for individuals that have passion for the work and compassion for all people experiencing homelessness in our community, no exceptions.

This Outreach Case Manager is primarily focused downtown and serves as a liaison between people experiencing homelessness, faith communities, businesses, residents, and City of Asheville emergency services staff, offering harm reduction strategies and problem-solving support to all parties.

Schedule and compensation: This is a full-time, non-exempt position with $24.15 hourly compensation. The schedule has some flexibility but does require some evening and Saturday hours.
<div>
Education/Experience Requirements:</div> 

<ul><li>
<div>BA/BS in Human Services or comparable experience</div>
</li><li>
<div>Prior experience with homeless population or populations with high clinical needs</div>
</li><li>
<div>Demonstrated ability to work independently and proactively</div>
</li></ul>
<div>Our values:</div>
<ul><li>
<div>We believe in the absolute value and worth of every single human being.</div>
</li><li>
<div>We believe that housing is a basic human right, integral to self-worth and dignity.</div>
</li><li>
<div>We believe that homelessness is a solvable problem.</div></li></ul> 


Mission: To prevent and end homelessness in our community through permanent housing and support
<div>
Homeward Bound bases its human resource decisions on objective criteria without regard to any characteristic or condition protected by law. We are committed to a workplace that offers equal opportunity without discrimination based on race, color, national origin, citizenship, sex, pregnancy, sexual orientation, gender identity or expression, age, religion, disability, genetic information/medical history, military/veteran status, or any characteristic or condition protected by law, but not specifically mentioned here.</div><div> 
Responsibilities:</div> 

<div>
Client Services</div>
<ul><li>
<div>Proactively outreach individuals experiencing homelessness in Asheville, with a particular focus on downtown</div>
</li><li>
<div>Complete intake paperwork and assessments in order to connect clients with housing resources</div>
</li><li>
<div>Connect clients with supportive services in order to meet both their immediate needs and long-term goals</div>
</li><li>
<div>Work with each client to develop and/or strengthen their goal plan according to individual goals and objectives</div>
</li><li>
<div>Ensure that client interactions are person-centered, goal-focused and reflect each client&rsquo;s goal plan</div>
</li><li>
<div>Maintain contact with all clients on a scheduled basis that is appropriate to their particular status and needs</div>
</li><li>
<div>Ensure that all services are offered with a trauma informed approach</div>
</li><li>
<div>Arrange and/or provide transportation to clients when required</div>
</li><li>
<div>Exercise patience, understanding, and concern for each client&rsquo;s well-being, safety, development, and enjoyment of life</div>
</li><li>
Attend weekly case management meetings and other specified meetings/trainings as required
</li></ul>
Community
<ul><li>
<div>Build and maintain relationships with community mental health treatment providers, crisis service agencies and other community partners working with homeless individuals</div>
</li><li>
<div>Work closely with police and fire departments and other emergency services staff to improve outcomes</div>
</li><li>
<div>Be responsive to community stakeholders questions and concerns about interactions with individuals experiencing homeless</div>
</li><li>
<div>Assist community stakeholders in addressing behavioral issues with individuals experiencing homelessness</div>
</li><li>
Conduct trainings/meetings for community stakeholders about how to best work with homeless community and problem solve any issues
</li></ul>
Admin
<ul><li>
<div>Ensure all documentation is completed in a timely manner, including data for HMIS</div>
</li><li>
<div>Follow Homeward Bound&rsquo;s Client confidentiality policy and procedures for sensitive client information.</div>
</li><li>
<div>Assist Coordinated Entry with Data Management and City By Name List referrals</div>
</li><li>
<div>Work with supervisor to complete reporting requirements for county, city, or public grants</div></li></ul> 


**This job description does not list all of your job duties. Occasionally, your supervisor or manager might request that you perform other reasonable duties in order to most effectively work towards Homeward Bound&rsquo;s mission of ending homelessness.</div>

Outreach Case Manager 2 of 2

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