homeowner association manager

Red Sea Global Hospitality

<div>
 
 
 Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
 
 
 
 
 
 
 
 Job Title: Residences Manager
 
 
 
 
 Department:
 
 Residences
 
 
 
 Reporting to:
 
 Cluster Director Hospitality Residential Operations
 
 
 
 
 
 
 About Us
 
 
 
 Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration&mdash;values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.
 
 
 
 
 
 
 The Role
 
 
 
 This role acts as the on-property operational lead for the residential asset, responsible for the day-to-day delivery of Homeowner and rental guest experience, property presentation, service standards, team performance, and compliance with governing agreements. The Residences Manager is the first point of contact for Homeowners on operational matters and the operational owner of all residential touchpoints from arrival through to departure and in-residence service.
 
 
 
 
 
 The Residences Manager will execute property-specific management plans for the Residences under the direction of the Cluster Director Hospitality Residential Operations, with daily accountability for service standards, team supervision, Homeowner engagement, and operational compliance.
 
 
 
 
 
 
 Key Areas of Responsibilities:
 
 
 
 Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Residences Manager, you will need to:
 
 
 
 
 
 
 Pre-Opening
 
 
 <ul>
 <li>
 Support the Cluster Director Hospitality Residential Operations in developing pre-opening budgets, forecasts, and OS&amp;E procurement schedules.
 </li>
 <li>
 Establish property-specific SOPs to ensure hospitality standards are delivered within the residential operation.
 </li>
 <li>
 Coordinate recruitment, onboarding, and training of the residential team in partnership with Talent &amp; Culture, including Front Office, Engineering, and Housekeeping.
 </li>
 <li>
 Conduct unit inspections and operational walkthroughs during construction completion, tracking defects, remediation, and escalating critical issues.
 </li>
 <li>
 Participate in ORAT (Operational Readiness, Activation and Transition) activities and review operational infrastructure readiness, including BOH areas, storage, housekeeping facilities, and staff support areas.
 </li>
 <li>
 Support Homeowners Association communications and implementation activities.
 </li>
 <li>
 Assist with homeowner handovers, post-handover defect management, warranty follow-up, and homeowner orientation programs.
 </li>
 <li>
 Contribute to opening readiness activities, including team ramp-up, training schedules, and opening checklists.
 </li>
 <li>
 Activate and oversee residential amenity, lifestyle, and &agrave; la carte service programs, ensuring seamless delivery and accurate billing.
 </li>
 </ul>
 
 
 
 
 
 Property Management
 
 
 <ul>
 <li>
 Oversee hospitality-standard residential operations, ensuring exceptional homeowner and rental guest experiences.
 </li>
 <li>
 Identify operational gaps and recommend practical solutions to improve efficiency and service delivery.
 </li>
 <li>
 Maintain a harmonious residential environment and ensure compliance with community rules, local legislation, and company policies.
 </li>
 <li>
 Support Homeowners Association operations, including AGM preparation and stakeholder communications.
 </li>
 <li>
 Monitor departmental expenses, budgets, financial performance, reporting requirements, and audit compliance.
 </li>
 <li>
 Conduct regular property inspections with Engineering and Housekeeping to maintain public areas, BOH spaces, and preventive maintenance standards.
 </li>
 <li>
 Oversee residential systems, including PMS, owner applications, access control, and smart home integrations.
 </li>
 <li>
 Lead, coach, and develop the residential team while promoting a culture of service excellence and continuous improvement.
 </li>
 <li>
 Manage homeowner communications, records, notices, invoicing, newsletters, and database maintenance.
 </li>
 <li>
 Support insurance matters, legal claims, and long-term capital replacement planning.
 </li>
 <li>
 Ensure high standards of cleanliness, presentation, inventory control, and maintenance of FF&amp;E and OS&amp;E.
 </li>
 <li>
 Manage third-party contractors and service providers to ensure compliance with Red Sea Global Hospitality standards.
 </li>
 <li>
 Coordinate special events, VIP visits, and community initiatives.
 </li>
 <li>
 Act as the primary escalation point for homeowner concerns and lead emergency and crisis response procedures.
 </li>
 </ul>
 
 
 
 
 
 Rental Program
 
 
 <ul>
 <li>
 Manage the day-to-day operation of the Rental Program, ensuring service quality, operational standards, and guest satisfaction.
 </li>
 <li>
 Ensure participating residences meet presentation, housekeeping, maintenance, and compliance requirements.
 </li>
 <li>
 Monitor rental performance, profitability, homeowner satisfaction, and rental guest feedback.
 </li>
 <li>
 Provide coaching and support to team members to enhance service delivery and address guest needs.
 </li>
 <li>
 Resolve guest and employee issues while protecting property standards, guest satisfaction, and employee wellbeing.
 </li>
 <li>
 Conduct regular quality inspections and recommend FF&amp;E replacements, upgrades, and capital improvements as required.
 </li>
 </ul>
 
 
 
 
 
 Others
 
 
 <ul>
 <li>
 Support additional residential projects and operational initiatives within the Cluster portfolio as directed by the Cluster Director Hospitality Residential Operations.
 </li>
 </ul>
 
 
 
 
 
 Key Qualifications
 
 
 
 
 Education and Experience
 
 
 <ul>
 <li>
 Recognized bachelor&rsquo;s degree in Hospitality/Property Management.
 </li>
 <li>
 Minimum 3-5 years&rsquo; experience in luxury residential, hospitality, or mixed-use operations, with at least 2 years in a supervisory or assistant manager
 </li>
 <li>
 Applicable property management of HOA management qualification (or be prepared to obtain within 12 months)
 </li>
 <li>
 Must be fluent in verbal and written English
 </li>
 <li>
 Strong leadership skills and interpersonal communication skills.
 </li>
 <li>
 Excellent computer literacy required. Microsoft Office proficiency and hospitality property management systems.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience in ultra-luxury residences or mixed-use developments.
 </li>
 <li>
 Fluency in Arabic
 </li>
 <li>
 Understanding of Local Real Estate Legislation
 </li>
 <li>
 Driving license
 </li>
 </ul>
 
 
 
 
 
 Key Performance Metrics
 
 
 <ul>
 <li>
 Homeowner satisfaction
 </li>
 <li>
 Rental guest satisfaction
 </li>
 <li>
 Budget adherence
 </li>
 <li>
 Maintenance response time
 </li>
 <li>
 Housekeeping audit scores
 </li>
 <li>
 Defect resolution time
 </li>
 <li>
 Preventive maintenance compliance
 </li>
 <li>
 Staff turnover
 </li>
 <li>
 HOA governance compliance
 </li>
 </ul>
 
 
 
 
 
 In Return,
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
 </li>
 <li>
 Competitive compensation package.
 </li>
 <li>
 Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
 </li>
 <li>
 Health Insurance coverage whilst in service.
 </li>
 <li>
 A supportive and inclusive work environment that values diversity and collaboration.
 </li>
 <li>
 Employee Recognition Programmes.
 </li>
 </ul>
 
 
 
 
 
 Accessibility and Adjustments
 
 
 
 We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we&rsquo;ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
 
 
 
 
 
 
 Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
 
 
</div>

Residences Manager

The Rental Management Company

A solid Padre Island Real Estate Firm (in business since 1988) needs an additional qualified Property Manager to oversee and take care of several HOA properties. We are growing and need to add to our team. Applicant must have a great work ethic, familiarity with property maintenance, Excel, Outlook and presentation skills for HOA meetings. Must have dependable vehicle for property inspections. Familiarity with Google Docs and AI programs a major plus. Please send in resume with salary requirements.Job Type: Full-timePay: $18.00 - $21.00 per hourBenefits:<ul><li>Paid time off</li></ul>Experience:<ul><li>Property management: 3 years (Preferred)</li></ul>Ability to Commute:<ul><li>Corpus Christi, TX 78418 (Required)</li></ul>Work Location: In person

HOA Property Manager

HOA Community Solutions

Job DescriptionThe Administrative Assistant is a growth-oriented entry level position with a premier, large-scale property. The Administrative Assistant is a full-time, on-site position at the Canterwood Homeowners Association and is responsible for coordinating and maintaining homeowner relationships, overall positive community relations and assisting with the day-to-day operations management. The successful candidate must be detail oriented and have strong emotional intelligence, communication and leadership skills.ResponsibilitiesThe Administrative Assistant reports to the Assistant Community Manager and General Manager and performs the following duties:&middot; Maintain consistent contact with all Board members regarding association business and important matters to affect a timely response. Inform Board of all appropriate Committee comments, requests, suggestions, or complaints from owners.&middot; Collect and process homeowner assessments. Make daily bank deposits of checks received. Use credit card payment system to process card payments.&middot; Assist association residents with questions, comments and concerns.&middot; Maintain good rapport with property owners, responding promptly to their requests.&middot; Maintain accurate record of RV lot spaces and assignments. Update billing department when changes are made. Process new RV agreements and key deposits.&middot; Assist new owners with access to the Gate Key guest entry software, supply with copies of Community Rules and Policies and issue remote access tags for the gate.&middot; Assist with sourcing vendors and placing service orders with vendors/contractors.&middot; Assist with the coordination of visits, inspections and appointments with vendors and contractors.&middot; Handle telephone calls/requests and emails that are received onsite.&middot; Receive reports of rules violations and maintenance items needing attention and issue appropriate letters/fines in accordance with policy when indicated.&middot; Communicate with security officers regarding security and access issues, maintenance problems and community rules violations.&middot; Assist in developing preventative maintenance schedules and tasks to be used for budgeting and prioritizing expenditures.&middot; File association documents and keep accurate records, as well as maintaining the official records for the association.&middot; Update Association website weekly with meeting minutes, other documents and add new owners to resident directory.&middot; Act as liaison between the ACC Committee and residents. Receive and review ACC Applications for completeness. Prepare agendas for ACC Committee meetings. Attends all ACC Committee meetings as well as occasional site visits with the committee when indicated. Prepare all correspondence between the committee and homeowners. Keep complete and accurate records of all ACC correspondence with homeowners.&middot; Assist in preparation of meeting notices, memos, other correspondence &amp; mailings, meeting packets, and community newsletters and updates.&middot; Assist with coordination of Annual Meeting details to ensure a successful meeting.&middot; Attend committee meetings as required and provide status reports to board, Assistant Community Manager and General Manager.&middot; Inventory and order supplies for HOA on-site office.&middot; Respond promptly to security issues on properties.&middot; Perform miscellaneous job-related duties as assigned that include assistance with administrative management issues and policies including administrative projects and tasks as assigned by the General Manager and Assistant Community Manager.General Information, Qualifications &amp; RequirementsThe Administrative Assistant must have good organizational skills and be able to juggle multiple priorities. A strong understanding of community management is needed and additional training courses may be required in the management field.Prospective Administrative Assistants should have experience in the HOA industry or a background in customer service positions. A High School Diploma or the equivalent is required. A college degree and/or industry designation such as CMCA (Certified Manager of Community Associations) or a state equivalent certification are a plus.<ul><li>Must exhibit a professional demeanor at all times.</li><li>Effective communications (oral, written or otherwise) skills.</li><li>Ability to work under deadlines and consistently meet deadlines.</li><li>Demonstrate organizational skills and ability to work independently and prioritize daily workload.</li><li>Demonstrate problem-solving abilities.</li><li>Must be proficient with Microsoft Office Suite and have the ability to learn and adapt to other software platforms.</li><li>This position will require the successful candidate to be in the office 5 days a week, Monday through Friday, 8:30am to 5:00pm.</li><li>Professional business attire is required.</li><li>Occasional extended hours or evening hours may be required for meetings and special events.</li><li>Salary is hourly, $23/hour. Employee is eligible to enroll in company sponsored health, dental and vision insurance benefits on the first day of the month following 60 days of employment. PTO is accrued at one week per year for first two years of employment. Six paid holidays annually. Employee is eligible to open a 401K to which the employer contributes up to 4% match.</li></ul>Questions? Or to apply for the position:Please contact Amy Knepp for more information: amy@hoacommunitysolutions.comPay: $23.00 per hourWork Location: In person

Administrative Assistant

Castle Group

<div>Overview:

The Administrative Assistant provides a wide variety of administrative support services for the Homeowners' association, including support and assistance to the management office.
The Administrative Assistant provides exemplary service in a manner consistent with the Castle Group's values and mission. They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service.
Responsibilities:
<div>
Essential Duties and Responsibilities</div><ul><li>
Answers telephones promptly and assists residents with questions and concerns.</li><li>
Tracks resident issues to enable the Property Manager to identify major problems or trends.</li><li>
Maintains Association files, mail, binders, and office supply inventory.</li><li>
Attends Board Meetings as requested.</li><li>
Creates/posts newsletters and notices. Assists the manager with updating the website as needed.</li><li>
Maintains homeowner roster, database, mail instructions, and homeowner files.</li><li>
Assists in reviewing leases, if applicable, and processing new owner approval and interview packages.</li><li>
Review receivable reports and assist the property manager in forwarding collection packages to counsel.</li><li>
Inputs/Processes/Closes work orders as required for landscape, maintenance, housekeeping, etc.</li><li>
May be responsible for the processing of Association expense checks.</li><li>
Records miscellaneous income in assigned software.</li><li>
Assists residents with account balance inquiries. Researches discrepancies, processes overpayment refunds, and processes owner credits and charges as instructed by the Property Manager.</li><li>
Process ARCs and assist residents in booking amenity reservations.</li><li>
Assists residents with access control requests (new fob, gate remotes, transponders, etc).</li><li>
In the absence of a Covenants Coordinator, conduct the following:</li><li>
Inspect the community on a recurring schedule as determined by the Association. Update all inspection data into the assigned compliance system, including issuing and closing out with consistent enforcement, ensuring completion</li><li>
Upload violations to the Production folder for mail-outs daily.</li><li>
Respond to resident inquiries with the information necessary to correct the violation in a timely manner.</li><li>
Performs property inspections and follows up on work orders as needed as directed by the Property Manager</li><li>
Ensures all safety precautions and procedures are followed while performing duties.</li><li>
Other duties and responsibilities as assigned by the Property Manager.</li></ul>
Qualifications:
<div>
Qualifications</div>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.<div>
Education and Experience</div><ul><li>
High school diploma or equivalency required.</li><li>
A minimum of One (1) year of administrative support or related work experience is required. Must possess a strong administrative background.</li><li>
Intermediate command of computer hardware/software, specifically Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint, Teams).</li><li>
The position may require a valid Driver&rsquo;s License.</li></ul><div></div><div> 
Skills and Abilities</div><ul><li>
Strong customer service, communication, and interpersonal skills.</li><li>
Strong conflict resolution skills with the ability to handle and diffuse conflict situations required.</li><li>
Able to work under tight deadlines and use time effectively based on key priorities.</li><li>
Excellent verbal and written communication skills through the ability to communicate, receive, and exchange ideas and information using spoken and written language.</li><li>
Excellent interpersonal and office management skills.</li><li>
Excellent organizational skills and a high attention to detail.</li><li>
Ability to prioritize tasks in a fast-paced environment.</li><li>
Multiple language fluency is desirable and may be required depending on the community&rsquo;s needs.</li><li>
Ability to learn new technology.</li><li>
Ability to act with integrity, professionalism, and confidentiality.</li></ul><div> 
Physical requirements</div><div>
The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.</div> 
<div></div><ul><li>
Able to work under pressure, maintain composure, and utilize good judgment during emergency/difficult and stressful situations.</li><li>
Ability to lift 30lbs. following appropriate safety procedures.</li><li>
Ability to:</li><li>
Work in a seating position for long periods</li><li>
Handle, grasp, and feel objects and equipment.</li><li>
Reach with hands and arms.</li><li>
Extensive use of fingers for typing and visual use of the computer monitor.</li><li>
Ability to quickly and easily navigate property/buildings are required to meet the job functions.</li><li>
Repeat various motions with wrists, hands, and fingers.</li><li>
Ability to detect auditory and visual emergency alarms.</li><li>
Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone.</li><li>
Visual ability correctable to 20/20.</li><li>
Ability to respond verbally in an understandable, professional manner in person and over the telephone.</li><li>
May be required to travel for training sessions off-site on an infrequent, ad-hoc basis.</li><li>
May be required to cover administrative staff at other communities within reasonable distance when needed.</li></ul><div></div><div> 
EQUAL EMPLOYMENT OPPORTUNITY</div><div>
Castle is an equal-opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws.</div><div></div><div> 
DISCLAIMER</div><div>
This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.</div></div><div></div>

Administrative Assistant - HOA

<div>Overview:

The Administrative Assistant provides a wide variety of administrative support services for the Condo Association, including support and assistance to the management office.
The Administrative Assistant provides exemplary service in a manner consistent with the Castle Group's values and mission. He or she performs all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service.
Responsibilities:
<div>
Essential Duties and Responsibilities</div><ul><li>
Answers telephones promptly and assists residents with questions and concerns.</li><li>
Tracks resident issues to enable Property Manager to identify major problems or trends.</li><li>
Maintains Association files, mail, binders, and office supply inventory.</li><li>
Attends Board Meetings as requested.</li><li>
Creates/posts newsletters and notices. Assists the manager with updating the website as needed.</li><li>
Maintains homeowner roster, database, mail instructions, and homeowner files.</li><li>
Assists in reviewing leases, if applicable, and processing new owner approval and interview packages.</li><li>
Review receivable reports and assist the property manager in forwarding collection packages to counsel.</li><li>
Inputs/Processes/Closes work orders as required for landscape, maintenance, housekeeping, etc.</li><li>
May be responsible for the processing of Association expense checks.</li><li>
Records miscellaneous income in assigned software.</li><li>
Assists residents with account balance inquiries. Researches discrepancies, processes overpayment refunds, and processes owner credits and charges as instructed by the Property Manager.</li><li>
Process ARCs and assist residents in booking amenity reservations.</li><li>
Assists residents with access control requests (new fob, gate remotes, transponders, etc).</li><li>
In the absence of a Covenants Coordinator, conduct the following:</li><li>
Inspect the community on a recurring schedule as determined by the Association. Update all inspection data into the assigned compliance system, including issuing and closing out with consistent enforcement, ensuring completion</li><li>
Upload violations to the Production folder for mail-outs daily.</li><li>
Respond to resident inquiries with the information necessary to correct the violation in a timely manner.</li><li>
Ensures all safety precautions and procedures are followed while performing duties.</li><li>
Performs property inspections and follows up on work orders as needed as directed by the Property Manager</li><li>
Other duties and responsibilities as assigned by the Property Manager.</li></ul>
Qualifications:
<div>
Qualifications</div>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<div>
Education and Experience</div><ul><li>
High school diploma or equivalency required.</li><li>
A minimum of One (1) year of administrative support or related work experience is required. Must possess a strong administrative background.</li><li>
Intermediate command of computer hardware/software, specifically Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint, Teams).</li><li>
Position may require valid Driver&rsquo;s License.</li></ul><div></div><div> 
Skills and Abilities</div><ul><li>
Strong customer service, communication, and interpersonal skills.</li><li>
Strong conflict resolution skills with ability to handle and diffuse conflict situations required.</li><li>
Able to work under tight deadlines and use time effectively based on key priorities.</li><li>
Excellent verbal and written communication skills through the ability to communicate, receive, and exchange ideas and information using spoken and written language.</li><li>
Excellent interpersonal and office management skills.</li><li>
Excellent organizational skills and a high attention to detail.</li><li>
Ability to prioritize tasks in a fast-paced environment.</li><li>
Multiple language fluency is desirable and may be required depending on the community&rsquo;s needs.</li><li>
Ability to learn new technology.</li><li>
Ability to act with integrity, professionalism, and confidentiality.</li></ul><div> 
Physical requirements</div><div>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div> 
<div></div><ul><li>
Able to work under pressure, maintain composure and utilize good judgement during emergency/difficult and stressful situations.</li><li>
Ability to lift 30lbs. following appropriate safety procedures.</li><li>
Ability to:</li><li>
Work in a seating sationary position for long periods of time</li><li>
Walk and climb stairs.</li><li>
Handle, grasp, feel objects and equipment.</li><li>
Reach with hands and arms.</li><li>
Extensive use of fingers for typing and visual use of the computer monitor.</li><li>
Repeat various motions with wrists, hands and fingers.</li><li>
Ability to detect auditory and/or visual emergency alarms.</li><li>
Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone.</li><li>
Visual ability correctable to 20/20.</li><li>
Ability to respond verbally in an understandable, professional manner in person and over the telephone.</li><li>
May be required to travel for training sessions off-site on an infrequent, ad-hoc basis.</li><li>
May be required to cover for administrative staff at other communities within reasonable distance when needed.</li></ul><div></div><div> 
EQUAL EMPLOYMENT OPPORTUNITY</div><div>
Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws.</div><div></div><div> 
DISCLAIMER</div><div>
This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.</div></div><div></div>

Administrative Assistant- Condo

Raffles

<div>Company Description 
Raffles Diriyah is a glamourous new landmark in Diriyah &ndash; Saudi Arabia&rsquo;s &ldquo;City of Earth&rdquo;. Set against the UNESCO World Heritage site of Al-Tuarif and the scenic Wadi Hanifa. Inspired by Nadji heritage, and infused with Raffles&rsquo; timeless elegance, Raffles Diriyah set the standard for gracious hospitality, cultural curiosity, and legendary service.
At Raffles Diriyah, people are the soul of everything we do. We are champion of culture, custodians of community and passionate curators of meaningful guests&rsquo; experience. Here, guests arrive as visitors, leave as friends, and return as family. 
Job Description 
ROLE SUMMARY
As Director of Residences at Raffles Diriyah, you will lead the homeowner experience, from pre-move-in preparations to ensuring exceptional residential living. This pivotal role demands a proactive, empathetic approach to ensure our homeowners consistently experience the hallmark Raffles hospitality. You will thoughtfully curate bespoke services, cultivate genuine relationships, and consistently &quot;make special happen&quot; for our residents. This role champions the brand's unwavering commitment to transforming moments into cherished memories, all while upholding the most exacting standards of luxury residential operations.
Key Responsibilities:<ul><li>
Homeowner Journey Leadership</li><li>
Service Excellence &amp; Standards</li><li>
Relationship Management</li><li>
Operational Oversight</li><li>
Cross-Functional Collaboration</li><li>
Financial Management</li><li>
Team Leadership &amp; Development</li><li>
Homeowners Association (HOA) &amp; Governance</li><li>
Health, Safety &amp; Security</li><li>
Continuous Improvement &amp; Innovation</li><li>
Community &amp; Destination Engagement</li><li>
Event &amp; Lifestyle Curation</li><li>
Hotel &amp; Brand Integration</li></ul> 
Qualifications 
Essential Requirements:<ul><li>
Education: Bachelor&rsquo;s degree in hospitality management, Business Administration, Real Estate Management, or a related field. Equivalent extensive professional experience will be considered.</li><li>
Experience: Minimum of 7-10 years of progressive senior management experience within ultra-luxury residential properties, high-end hospitality operations (5-star hotels/resorts), or private club management.</li><li>
Luxury Service Expertise: Demonstrated, impeccable track record in delivering and managing ultra-luxury customer service, sophisticated client relations, and relationship building with high-net-worth individuals.</li><li>
Financial Acumen: Strong financial literacy with proven experience in budget development, management, forecasting, and P&amp;L responsibility within a luxury operational context.</li><li>
Communication &amp; Interpersonal Skills: Exceptional verbal and written communication skills, with the ability to engage, influence, and build rapport with diverse stakeholders, including homeowners, staff, and executive leadership.</li><li>
Leadership: Demonstrated leadership experience in successfully managing, motivating, and developing cross-functional teams of 15+ colleagues in a dynamic, service-oriented environment.</li><li>
Technical Proficiency: Advanced proficiency in property management systems (e.g., Opera, Lightspeed), CRM software, and the full Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).</li></ul>
Desired Qualities &amp; Skills:<ul><li>
Residential Specific Experience: Direct experience with luxury residential properties, serviced apartments, or high-end private club management.</li><li>
Market Knowledge: In-depth knowledge of the local luxury real estate market, competitive landscape, and leading luxury service providers in Middle East.</li><li>
Project Management: Project management certification (e.g., PMP) or demonstrated experience in leading and delivering complex projects with multiple stakeholders.</li><li>
Governance Understanding: Comprehensive understanding of Homeowners Association (HOA) governance, condominium association management, and relevant legal frameworks.</li><li>
Multilingual Capabilities: Proficiency in English and Arabic to cater to the region's diverse community.</li><li>
Brand Alignment: Previous experience with Raffles, Accor, or other globally recognized luxury hospitality brands.</li><li>
Passion for Lifestyle: A demonstrable and genuine passion for creating, curating, and delivering exceptional lifestyle experiences that exceed resident expectations.</li></ul> 

Additional Information 
<ul><li>
Employee benefit card offering discounted rates at Accor properties worldwide.</li><li>
Complimentary duty meal.</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility &amp; Sustainability activities.</li></ul>
Our Commitment to Diversity &amp; Inclusion<ul><li>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</li></ul></div>

Director of Residences - Raffles Diriyah

Lifetime HOA Management

<div>San Antonio Community Managers (HOA Division)
Job Summary:
The Community Managers is responsible for overseeing a team of HOA Community ensuring the effective management of multiple homeowners associations within the assigned portfolio. This role provides leadership, mentorship, and operational oversight while maintaining compliance with governing documents, local/state HOA laws, and company standards. The Community Manager acts as a liaison between board members, community managers, vendors, and executive leadership to maintain high-quality service and strong client satisfaction. The Community Manager must ensure the standards of Lifetime HOA Management are being met.
Key Responsibilities:
Leadership<ul><li>
Manage HOA portfolios.</li><li>
Ensure consistent and professional service delivery across all communities.</li><li>
Facilitating ongoing professional development.</li></ul>
Operational Oversight<ul><li>
Review and approve board packets, meeting agendas, and community reports.</li><li>
Support managers in handling complex homeowner issues, violations, or board disputes.</li><li>
Ensure timely follow-up on maintenance, compliance, and work order escalations.</li><li>
Help standardize operational processes across managed communities.</li></ul>
Financial Oversight<ul><li>
Assist in the development of annual operating and reserve budgets.</li><li>
Review monthly financial reports, variances, and delinquency tracking for accuracy.</li><li>
Monitor association financial health and provide guidance on financial decisions.</li><li>
Oversee special assessments and large-scale capital improvement projects.</li></ul>
Compliance &amp; Governance<ul><li>
Ensure enforcement of community rules, CC&amp;Rs, and bylaws uniformly.</li><li>
Support boards in compliance with Davis-Stirling Act (or applicable local HOA law).</li><li>
Provide guidance on board elections, meeting procedures, and HOA legislation changes.</li><li>
Ensure all associations meet legal requirements for annual disclosures and audits.</li></ul>
Client Relations &amp; Communication<ul><li>
Serve as a secondary point of contact for HOA board members when escalations arise.</li><li>
Conduct regular client check-ins to assess satisfaction and resolve concerns proactively.</li><li>
Mediate conflicts between homeowners, managers, and boards when needed.</li><li>
Maintain positive, professional relationships with all community stakeholders.</li></ul>
Technology &amp; Reporting<ul><li>
Oversee use of HOA management software.</li><li>
Analyze metrics related to response time, delinquencies, and task completion.</li><li>
Monitor community KPIs and implement improvements as needed.</li></ul>
Qualifications:
Required:<ul><li>
2+ years of experience in HOA community or property management</li><li>
Strong knowledge of HOA laws, governance, and best practices</li><li>
Excellent interpersonal, conflict resolution, and communication skills</li><li>
Experience managing budgets, vendor contracts, and financial reporting</li><li>
Proficiency in HOA management platforms and Microsoft Office Suite</li></ul>
Preferred:<ul><li>
Industry certifications (e.g., CMCA, AMS, PCAM from CAI)</li><li>
Experience managing large-scale communities or high-end associations</li><li>
Bilingual (English/Spanish) is a plus</li></ul>
Work Environment:<ul><li>
Some evening board meetings or weekend emergencies may be required</li><li>
Occasional travel for training events</li></ul></div>

Community Manager / Property Manager - San Antonio

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