homeowner association manager

Estes-Manning Management Group

Job SummaryWe are seeking a dedicated individual to manage the day-to-day operations of a small portfolio of homeowner associations, small multifamily projects and assist with coverage of other multifamily sites in the absence of the onsite manager. The ideal candidate will be extremly organized, have strong communiction and customer service skills and a knowledge of maintenance. This position is responsible for managing all aspects of HOA management along maintaining property standards and company polices, and fostering positive relationships with residents and other property managers.Duties will include, but are not limited to:- Coordinate and assist with management functions within the homeowner association and multifamily properties.- Utilize Appfolio software to maintain accurate records and financial data- Implement effective customer relationship management strategies to enhance resident satisfaction- Assist in property leasing activities and collections- Manage contracts with vendors for property maintenance and repairs- Maintain an organized office environment and ensure all documentation is up to date-Attend HOA Board meeetings-Travel to multifamily sites to assist with management coverage in the absence of an onsite manager.Skills- Proficiency in administrative tasks related to homeowner associations and multifamily assets- Experience with Appfolio software or similar property management systems- Strong customer relationship management skills- Familiarity with property leasing and collections processes- Understanding of contract management for property maintenance and repairs- Competence in office organization and documentation management-Strong leadership and customer service oriented-Must have a minimum of 5 years experience in property management with a willingness for growth and leadership opportunities.-Must have dependable transportation, valid drivers license, and be willing to travel overnight.Job Type: Full-timePay: $40,000.00 - $50,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>property management: 5 years (Preferred)</li></ul>License/Certification:<ul><li>Driver's License (Required)</li></ul>Ability to Commute:<ul><li>Ridgeland, MS 39157 (Required)</li></ul>Ability to Relocate:<ul><li>Ridgeland, MS 39157: Relocate before starting work (Required)</li></ul>Work Location: Hybrid remote in Ridgeland, MS 39157

HOA/ Floating Manager

Guf Breeze Management Services, Inc.

A Community Association Manager position at a well-respected, employee-owned community association management firm that serves the Naples, Bonita Springs, and Estero communities, predominantly high-end communities. Manager must be good with people, well organized, and understand all aspects of property management.ExpectationsAs the Community Association Manager, you will be responsible for guiding Boards of Directors, dealing with all types of property owners, negotiating and managing contracts, and ensuring the financial health of the associations.Key Responsibilities:&middot; Association Management:o Oversee community associations, ensuring their operations run smoothly and efficiently.o Manage budgets, financial reports, and ensure compliance with all governing documents.o Provide regular communication with Board Members, vendors, and residents to ensure expectations are met.&middot; Board Guidance &amp; Owner Relations:o Serve as a trusted advisor to the Board of Directors, providing recommendations on best practices and strategic decisions.o Handle owner inquiries, resolve complaints, and maintain positive relationships with residents.o Ensure all community rules and regulations are enforced consistently.&middot; Contract Management &amp; Negotiations:o Lead contract negotiations with service providers, ensuring the best value and quality of service for the associations.o Manage ongoing contract performance and hold vendors accountable for agreed-upon terms.&middot; Financial Oversight:o Maintain a strong understanding of association financials, ensuring adherence to budgets and proper allocation of funds.o Assist in the preparation of annual budgets and financial reports for the Board.o Ensure timely collection of dues and oversee financial reporting.&middot; Administrative &amp; Technological Expertise:o Utilize Microsoft Word, Outlook, and Excel for correspondence, reporting, and budgeting.o Maintain organized and up-to-date files on all community-related matters.o Ensure that all aspects of the association&rsquo;s operations are documented and compliant.Ideal Candidate:&middot; Proven experience managing both condominium and homeowner associations.&middot; Strong understanding of property management, including budgeting, financials, contract negotiations, and vendor management.&middot; Excellent people skills with the ability to engage and manage diverse personalities, including Board members and community owners.&middot; Exceptional organizational skills with the ability to handle multiple tasks and priorities efficiently.&middot; Strong communication skills, both written and verbal.&middot; Proficiency with Microsoft Word, Outlook, Excel, and property management software.&middot; Community Association Manager License is required.&middot; High School Diploma is required; a 4-year college degree is preferred.Why You Should Join Us:&middot; Competitive Pay &amp; Benefits: We offer an attractive salary and benefits package, including medical, dental, and retirement benefits.&middot; Employee Stock Ownership Plan (ESOP): Be part of a company where you can build wealth alongside your career.&middot; Collaborative Team Environment: Our supportive team is always ready to assist with any challenges, and we foster a positive, low-turnover workplace.Job Type: Full-timePay: $60,000.00 - $80,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>License/Certification:<ul><li>CAM License (Required)</li></ul>Work Location: In person

Community Association Manager

Associa

<div>CAMS is part of the Associa family.

CAMS (Community Association Management Services), one of the fastest-growing HOA management companies in the southeastern US, was founded on the simple idea that people come first, and this idea is at the core of everything we do. At CAMS you will be immersed in a company that is fast-forward and team-oriented.

CAMS is currently on the search for an On-site Community Manager to manage an association in the Mount Pleasant, SC area.

As an on-site Community Manager, you will build relationships with your board of directors and work to provide them with the guidance and management oversight necessary for their association. Our managers are supported by a team of specialists dedicated to assisting the general membership of communities, allowing you to focus your efforts on larger projects and delivering the superb service for which we are so proudly known.

Responsibilities
<ul>
<li>Maintain communication with the community board of directors</li>
<li>Schedule and prepare for regular board meetings</li>
<li>Maintain communication with homeowners</li>
<li>Respond to homeowner needs</li>
<li>Prepare and present the annual budget to the board of directors</li>
<li>Analyze monthly financial reports, and create variance reports for the board of directors</li>
<li>Create monthly management reports</li>
<li>Contact and coordinate vendors for community maintenance and special projects</li>
<li>Oversee daily operations of the HOA</li>
<li>Attend regular meetings with the management firm</li>
<li>Supervise administrative and maintenance staff where applicable</li>
</ul>
Other Duties
<ul>
<li>Manage all short and long-term objectives and goals of the HOA</li>
<li>Collaborate with Board of Directors on writing and editing HOA Newsletters</li>
<li>Develop and Recommend the annual Operating Budget and Mid-Year Forecast with the assistance of on-site HOA Committees</li>
<li>Recommend all third-party service providers and contractors and manage their activity</li>
<li>Recommend aesthetic, maintenance, and safety improvements to the community on a monthly basis.</li>
<li>Manage all communication and interface with the Community Residents.</li>
<li>Attend and contribute to Committee Meetings where applicable, including: Finance, Infrastructure, Landscaping, Marine and Security. Employ the resources of these committees in an efficient manner to formulate and execute strategy. The objective is to guide/drive committees towards excellence.</li>
<li>Supervise the on-site Work Order Process.</li>
<li>Work with all third-party professionals towards accomplishing their objectives, including engineers, legal firms, insurance firms, construction management firms and marketing firms.</li>
<li>Attend monthly Board Meetings and provide a detailed status report on all management activities, both active and inactive.</li>
<li>Recommend and assure for the consistent execution of all Emergency/Storm Management Activity.</li>
<li>In all management efforts, assure for objective and timely follow-up analysis.</li>
<li>Perform other job functions as assigned including personal management of on-site staff.</li>
</ul>Requirements:
<ul><li>Demonstrated commitment to quality customer service</li>
<li>Formal education or professional work experience in Community Management or related field</li>
<li>Ability to quickly learn new technology</li>
<li>Outstanding written and oral communication skills</li>
<li>Excellent time management skills</li>
<li>Must be proficient in Microsoft office applications (Word, Excel, Outlook)</li>
<li>Ability to adapt to varying tasks</li>
<li>Must be detail-oriented</li>
<li>Ability to create and maintain a budget</li>
<li>Ability to review and analyze financial reports</li>
</ul>
Experience

Knowledge of and minimum two (2) years working experience in combination within the following disciplines:

1.Commercial and/or Residential Management/Leasing

2.Construction/Landscaping Management

3.Business Management

4.Fiscal, budgetary and purchasing management

5.Facilities Management

Education

High school degree or equivalent. Associates Degree. Business Administration or related helpful. CMCA and AMS desired.

Benefits and Salary

The salary range for this position is determined by the candidate's qualifications listed above, to be further discussed in the interview process.

The CAMS compensation package includes:
<ul>
<li>Paid Time Off</li>
<li>Company Paid Holidays</li>
<li>Comprehensive medical, dental, and vision plans are available</li>
<li>401(k)</li>
<li>Life Insurance</li>
<li>Employee Assistance Program</li>
<li>Referral Bonus Program &amp; other specified bonus opportunities to be discussed</li></ul></div>

On-site Community Association Manager

SpectrumAM

<div>START A CAREER IN COMMUNITY MANAGEMENT WITHOUT PRIOR HOA EXPERIENCE!
We seek positive and motivated professionals who want to make a complete career change to property and HOA community management. We do not require prior experience, as our own education company will provide you with an industry-leading education foundation. The initial training will last one year, and you will become an industry expert within three years. You will also have mentors assigned to provide real-life support to advance your skill set. The education in community management will serve you well in future roles in our company or your external career progression. 
The typical background could be from retail, restaurants, hospitality, administrative roles, department managers, office management, operations, and many more. Candidates typically have 8 to 10 years of professional experience in roles where proactive effort and decisions are required. Developed skills in some of the following areas are helpful. Including some or all skills in customer services, administration, communication, negotiations, conflict resolution, insurance, budgets, financials, legal matters, and vendor management. In this role, you will develop these current skills and much more. Please think of it as a solid foundation for general business matters and administration.
We believe a vibrant culture is based on trust. We are looking for positive and motivated humans who can help us reimagine a vibrant work environment, focused on support, career development, fun, autonomy, and strong human connections among colleagues.
We do not hire employees&hellip; We hire a work family.
While the role is mainly remote, we do believe in being social with each other. Learning is also best achieved in person. A significant amount of time should be expected in the office in the first 6 months to ensure long-term success. 
WHAT IS A COMMUNITY MANAGER?
Put simply, the community manager position is the face of our organization! It is a very multifaceted position where you wear many hats. In a nutshell, you are a liaison between the HOA&rsquo;s board of directors, homeowners, and vendors. You will be required to have an ultimate level of ownership in completing all tasks and projects, be a customer service champion, manage vendor relationships, and operate your portfolio of communities &ndash; all while having a positive attitude.
WHAT ARE THE DAY-TO-DAY RESPONSIBILITIES OF A COMMUNITY MANAGER?
Although we like to say no day is the same, there are many things you will be responsible for regularly as a Community Manager:<ul><li>
Passionately live our Same Day Response Policy.</li><li>
Engage with board members and homeowners in your community.</li><li>
Manage daily, weekly, and monthly tasks for a portfolio of associations.</li><li>
Plan for and facilitate association board meetings and annual meetings.</li></ul><ul><li>
Vendor relations, including the bidding and project management process.</li><li>
Consult with other departments in support of your communities.</li><li>
Risk Management, Insurance, and Litigation Support.</li><li>
Prepare budgets and manage the finances of the associations.</li><li>
Must be available for after-hours emergencies</li><li>
Plus, additional tasks, as necessary.</li></ul>
WHAT DOES IT TAKE TO BE A GREAT COMMUNITY MANAGER?
We know you don&rsquo;t just want a job &ndash; you need a career you know you will be great at! Additionally, your goals need to match our culture and fit with our team. You must have a customer-centric positive attitude, take extreme ownership of tasks, be a team player, be coachable, be highly organized, be accountable, and be a fantastic multitasker. 
WHAT SKILLS DO I NEED TO BE A COMMUNITY MANAGER?
We will teach you the ins and outs of running successful HOAs, but there are a few skills we wish for you to already have.
<ul><li>Approximately ten (8+) years of solid work experience</li><li>
Ability to attend or run evening meetings (usually 30-40 per year)</li><li>
High-level organizational skills in a fast-paced environment</li><li>
Experience and knowledge of Office software (Word, Excel, PowerPoint, etc.)</li><li>
Ability to catch on to other business computer systems</li><li>
Strong customer-friendly and informative communication skills</li><li>
Some experience and knowledge of financial statements and budgets</li><li>
Comfortable with public speaking in small and large meetings</li><li>
Great conflict management skills in sometimes stressful situations</li><li>
Experience with gathering bids for large projects and managing those projects.</li></ul>
WHAT IS THE TRAINING LIKE?
Qualified candidates with the right experience, skills, and matching culture fit will be offered an amazing, interactive training program featuring:<ul><li>
You will be assigned a Community Manager Mentor to help be your on-the-job guide.</li><li>
You will be part of a tribe of community managers with varying levels of experience from which to learn!</li><li>
You will complete a unique in-house, web-based learning academy.</li><li>
You will be apprised of changes in the laws and other seasonal topics throughout the year.</li></ul>
WHO IS SPECTRUM?
We are a dynamic and exciting team of great people with a mission to continuously provide excellent service to the communities we work with. In business since 2001, we manage hundreds of homeowner's associations in Texas and Arizona. Our highly engaged culture drives who we are. We have been honored with the Best Places to Work award for several years in a row, showing we truly value our employees first! Our team enjoys an empowering work schedule, full benefits offering, generous PTO, a voice to make change, and opportunities to create good in your community.
Our vibrant culture is everything to us. We are only looking for professionals interested in joining and being part of a work family. The person next to you is incredibly important in how you measure your success. If someone asks for help, you always volunteer, just as you would want them to do for you. We are all students and teachers on our teams.
What does it look like to be an employee at Spectrum Association Management?<ul><li>93% of employees believe in the company leadership and the future success of the organization.</li><li>96% of employees are proud to work here and love their coworkers!</li><li>99% of employees have felt well supported by management through COVID-19.</li></ul> 
SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS
We offer a comprehensive package that is more than just a paycheck<ul><li>
Hybrid Empowerment Plan - For the first year, you will be required to work out of our local office. This initial period is crucial for acclimating to our team and processes. After the first year, and as determined by your manager, you may transition to our Hybrid Empowerment Plan. This plan reflects our culture of trust and belief in the hybrid model, empowering employees to work both in-office and remotely, depending on the role and business requirements.</li></ul><ul><li>
Recognized as Best Places to Work since 2007!</li><li>
Fastest Growing Company - Fast Track 50 in 2020.</li><li>
San Antonio-based homeowners&rsquo; association management company. (With offices throughout Texas and Phoenix, Arizona)</li><li>
Privately owned with over 20 years in business and during those years, we have never had to lay anyone off.</li><li>
Work / Life balance.</li><li>
5 weeks of PTO to allow for rest, travel, family, and hobbies.</li><li>
40 paid hours per year for community service activities.</li><li>
11 Annual Paid Holidays.</li><li>
Paid Training - Internal Learning and Development Management System.</li><li>
The full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&amp;D, and a 401k program.</li><li>
Free medical clinic in-house (in the San Antonio office &ndash; virtual appointments for other offices).</li><li>
Phone and Mileage Reimbursement</li><li>
Well-structured career track plan with a 6-month review.</li><li>
Annual Salary $57,500.00 with reviews and performance increase opportunities every 6 months.</li></ul>
Office location:
4411 Interstate Hwy 35 Frontage Rd Ste 105 Georgetown, TX 78626
The training phase will begin in the local office for the first 6 months. Then, after must be able to commute to our local office for team collaboration a few days a week, onsite functions, or any mandatory events.
For more information about Spectrum Association Management, visit our website at https://spectrumam.com/careers/ 
Spectrum Association Management is an Equal Opportunity Employer.</div>

Community Manager - HOA Management

The Nabo Group

<div>Description:
<h3 class="jobSectionHeader">Who We Are</h3>
At The Nabo Group, we are committed to delivering exceptional community association management services tailored to the unique needs of the communities we serve. With a growing presence in Washington state, we combine strong local expertise with a modern, flexible work environment rooted in responsiveness, professionalism, and care.
Position Overview
We are seeking a detail-oriented and results-driven Portfolio Manager to oversee a diverse portfolio of HOA communities. This role requires travel throughout Puyallup, WA for site visits, meetings, and client engagement.
Requirements:
<ul><li>Manage and optimize a portfolio of community associations to ensure client satisfaction, compliance, and long-term success.</li><li>
Serve as the primary point of contact for Board members, homeowners, vendors, and internal team members.</li><li>
Support annual budget development and financial oversight in coordination with accounting teams.</li><li>
Conduct regular property inspections and coordinate maintenance and capital improvement projects.</li><li>
Ensure adherence to governing documents, legal requirements, and company procedures.</li><li>
Participate in Board meetings (typically evenings) and provide timely follow-up and reporting.</li><li>
Maintain clear, proactive communication with clients and support staff.</li><li>
Perform other duties as assigned.</li></ul>
Qualifications<ul><li>
3+ prior experience in HOA or association management.</li><li>
Strong organizational, time-management, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.</li><li>
Excellent written and verbal communication skills.</li><li>
Strong customer service mindset and the ability to interact professionally and empathetically with homeowners, board members, vendors, and internal teams.</li><li>
Proficient in Microsoft Office Suite, property management systems (i.e. CINC), and cloud-based platforms; with the ability to learn new systems quickly.</li><li>
Detail-oriented with experience coordinating vendors, tracking work completion, maintaining accurate records, and following established processes.</li><li>
Industry certifications such as CMCA are a plus.</li></ul>
What We Offer<ul><li>
Flexible PTO</li><li>
100% Paid CAI Membership</li><li>
Comprehensive Health, Dental, Vision insurance</li><li>
100% Employer-paid Life and AD&amp;D Insurance</li><li>
401(k) Plan with company match and immediate vesting</li><li>
Annual professional development stipend</li><li>
And more...</li></ul>
The Nabo Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div>

Portfolio Manager, HOA Management

RealManage

<div>Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.
RealManage has earned the prestigious Certified&trade; recognition from Great Place to Work&reg;, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.
At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.
Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.
Company Overview:
RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners&rsquo; associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.
Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.
Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.
Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.
RealManage is a values-based company with the following values as our guiding principles:<ul><li>Integrity: we always do the right thing.</li><li>Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.</li><li>Selflessness: more than teamwork; we are part of something special and much larger than any of us.</li><li>Personal Relationships: we are a professional services company; people do business with people they like.</li><li>Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.</li></ul>
Responsibilities:<ul><li>
Responsible for compliance with all of the community&rsquo;s policies/procedures as defined by the Board of Directors</li><li>
Plans, develops and approves operational policies, procedures, methods and regulations related to general operating procedures</li><li>
Directs the work of all department managers</li><li>
Primary driver in the development of the annual operating, cash, and capital budgets. Develops periodic checkpoints to assess compliance of the published budget.</li><li>
Responsible for the timely preparation of monthly financial reports to the Board of Directors</li><li>
Coordinates the development of long-range and annual business plans aligned with association by-laws and policies</li><li>
Oversees the impact and effect of association policies/programs/processes. Recommends changes as needed</li><li>
Monitors quality of association products and services to ensure maximum member and guest satisfaction</li><li>
Secures and protects all the association assets</li><li>
Establishes and maintains on-going dialogue with members to elicit input on Association direction and improvements</li><li>
Coordinates with Board of Directors on the development and implementation of all strategic plans 
 
SECONDARY DUTIES/RESPONSIBILITIES: 
</li><li>Plans, develops and approves specific operational programs, procedures, methods, rules and regulations in concert with general policies</li><li>
Evaluates committee activities that report to the General Manager</li><li>
Ensures compliance with purchasing policies and procedures</li><li>
Provide counsel to the Management staff to ensure all employees are properly trained, supervised, scheduled and are knowledgeable of their responsibilities</li><li>
Develops, maintains, and disseminates a basic management philosophy to guide all association personnel towards optimal operating results</li><li>
Supports internal controls</li><li>
Other duties as directed</li></ul>
This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.
Qualifications:<ul><li>
Minimum of two-years as an Onsite (HOA) property manager - required;
</li><li>Position requires driving - a valid DL and reliable transportation is needed</li><li>
CMCA or state-equivalent certifications desired</li><li>
Associates degree or higher</li><li>
Customer service focused; CAMs service their client on a daily basis</li><li>
Listening skills: CAMs need to listen to the problems of a client and provide a solution to meet the requests of the client</li><li>
Proactive: CAMs must proactively communicate with their client, team members, and superiors</li><li>
Management: CAMs must manage the budget, operations, schedules of a community association</li><li>
Winner: RealManage has a winning culture and is second to none</li></ul><div>
Physical Requirements
 
<ul><li>Ability to sit for prolonged periods at a desk and work on a computer.</li><li>Ability to occasionally stand, walk, bend, or reach as needed.</li><li>Ability to lift or move objects up to 10&ndash;15 pounds (e.g., files, office supplies).</li><li>Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.</li><li>Visual acuity to read printed materials, spreadsheets, and computer screens.</li><li>Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.</li><li>Ability to work in a standard office environment with moderate noise levels.</li><li>Ability to work a standard schedule, with occasional extended hours as required.</li></ul>
RealManage is a values based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div>
Pay and Benefits:
$36,000 to $39,000 , depending on education and experience.
Benefits include:<ul><li>
Medical Insurance</li><li>
Dental Insurance</li><li>
Vision Insurance</li><li>
Life and Disability Insurance</li><li>
HSA (Required High Deductible Medical Plan to be eligible)</li><li>
FSA
</li><li>Education Reimbursement
</li><li>401K matching
</li><li>Employee Assistance Program (EAP)</li><li>
11 paid Holidays</li></ul></div>

Onsite Community Association Manager - HOA (PTX2026)

RowCal

<div>Lead Community Association Manager/Director of Community Management 


Location: Orland Park, IL

Schedule: Monday - Friday with some evening hours for board meeting availabilty as-needed. This position can be hybrid with two days remote and three days in person 


About RowCal

RowCal is a fast-growing, innovative HOA and Property Management company, bringing &quot;The Smarter Way to HOA&quot; to thriving communities across the United States. Focused on Our Mission &quot;To empower, enrich and elevate HOA communities and the lives of our employees who serve them&quot;, we are committed to doing things better with a can-do attitude and joyful spirit that puts HOA leaders at ease. We'll be a partner who cares, collaborates and creates the best HOA experience for a community.

Our core values of &quot;trust, innovation, fun, and growth&quot; are at the heart of everything we do. Help us transform HOA communities and make &quot;home&quot; extra special for the members we serve. You'll love what you do! 


Job Summary
<div>
The Lead Community Association Manager serves as a key leader in managing and supporting homeowner association (HOA) communities, ensuring exceptional service delivery and operational excellence. This role is responsible for overseeing the day-to-day operations of assigned communities, including managing budgets, coordinating maintenance, facilitating meetings, and ensuring compliance with governing documents. Additionally, the Lead Community Manager supervises and supports a team of Community Association Managers (CAMs), providing guidance, training, and mentorship to ensure consistent performance and client satisfaction. The ideal candidate is proactive, solutions-focused, and committed to fostering a positive, collaborative environment for both team members and community stakeholders.</div> 
<div></div>
<div>
Role and Responsibilities</div> 


Community Management Functions
<ul><li>
Review, coordinate, and respond to homeowner ACC requests.</li><li>
Review and upkeep of all work orders.</li><li>
Oversight of covenants enforcement and issuing violations.</li><li>
Homeowner, Board, and association data administration in CINC Systems.</li><li>
Act as main point of contact for all Board communications through all channels.</li><li>
Administration of on-site association amenities and gatehouses.</li><li>
Retention and administration of all association records in SharePoint and WebAxis, including governing documents, rules &amp; regulations, management agreements, service contracts and proposals, homeowner and Board communications, vendor communications, etc.</li><li>
Address and resolve homeowner and board escalations.</li><li>
Act as liaison between Board of Directors and all RowCal supporting divisions and third-party ancillary service providers.</li><li>
Update and maintain the management plan in CINC Systems as necessary with board meetings, site inspections, vendor meetings, maintenance calendar, WebAxis Calendar, community events, vendor service dates, etc.</li><li>
Drafting and execution of all association communications in coordination with the Board/committee, emergency notifications, email blasts, text blasts, etc.</li><li>
Other duties as assigned.</li></ul> 


Supervision and Support
<ul><li>
Provide in-branch presence and leadership and oversight to a team of CAMs, fostering professional development and performance excellence.</li><li>
Monitor workload distribution, assist with complex issues, and offer solutions to challenges.</li><li>
Deliver training initiatives to enhance team knowledge and skills.</li><li>
Conduct regular one-on-one meetings to provide feedback, set goals, and address team needs.</li><li>
Act as a resource for escalated client concerns, ensuring swift and effective resolution.</li><li>
Collaborate with company leadership to implement best practices and enhance operational efficiency.</li><li>
Coordinate and support coverage plans for CAMs who are out of the office and ensure the team is familiar with portfolios to ensure seamless client support.</li><li>
Identify opportunities for process improvements and contribute to company-wide initiatives.</li><li>
Promote RowCal&rsquo;s mission, vision, and values through professional interactions and decision-making.</li></ul> 


Daily Minimum
<ul><li>
Approval of all invoices for payment in accordance with association budget and board direction.</li><li>
Review and response on action items and work orders.</li><li>
Review and return of voicemails and emails.</li><li>
Ensure completion of daily duties by direct reports.</li></ul> 


Weekly Minimum
<ul><li>
Provide feedback to the division Director on all RowCal supporting divisions.</li><li>
Review and process violations and ACC requests.</li><li>
Check on hold invoice status.</li><li>
Review and address all past-due action items.</li><li>
Ensure completion of weekly duties by direct reports.</li></ul> 


Monthly Minimum
<ul><li>
Review for knowledge and accuracy of prepared financial statements including balance sheet, income statement, delinquency report, and cash disbursements.</li><li>
Monitor vendor and owner delinquency rates and collections process for portfolio.</li><li>
Review of open violations for compliance.</li><li>
Site visits of managed associations.</li><li>
Preparation for, attendance at, and administration of all Board Meetings (or as often as necessary)</li><li>
Preparation of Board Meeting Packets according to client-established timeframes to include agenda, previous minutes, monthly financials, and any supporting documentation for old &amp; new business.</li><li>
Review monthly financials &ndash; look for GL code errors and other discrepancies.</li><li>
Attendance at all monthly management or company meetings.</li><li>
Review performance of all service providers and discuss areas of opportunity with representatives, as necessary.</li><li>
Ensure completion of monthly duties by direct reports.</li></ul> 


Quarterly Minimum
<ul><li>
Audit SharePoint and WebAxis to ensure all records are uploaded and properly organized.</li><li>
Audit Board members, maintenance items, service providers, management plan, and other information tab to ensure accuracy.</li><li>
Collaborate with direct reports and monitor completion of quarterly audit.</li></ul> 


Annual Minimum
<ul><li>
Preparation and drafting of annual operating and reserves budget for all associations.</li><li>
Preparation for, attendance at, and administration of all Annual Meetings or Membership meetings.</li><li>
Review and negotiation of service contracts for all associations for services such as trash service, landscaping, snow removal, pest control, utilities, or cable service, etc.</li><li>
Coordinate tax returns and financial review/audit (as applicable).</li><li>
Coordination of and attendance at all municipally required inspections such as fire/life safety, pool, backflow, etc.</li><li>
Review of existing reserve study or procurement of new reserve study, as necessary.</li><li>
Identification and initial planning of all capital improvement projects and coordination with oard and RowCal Construction &amp; Maintenance, Project Coordination, and Director of Management.B</li><li>
Support direct reports and ensure completion of annual duties.</li></ul> 


Requirements/Skills
<ul><li>
Experience:5 years of property management in Single Family or HOA management. 
</li><li>
Education: Associate&rsquo;s or Bachelor&rsquo;s degree preferred. 
</li><li>
Illinois CAM License required. 
</li><li>
Strong communication, leadership, organizational, and problem-solving skills. 
</li><li>
Ability to work independently in a fast-paced environment. 
</li><li>
Proficiency in Microsoft Office and property management software (CINC Systems preferred). 
</li><li>
People management experience preferred. 
</li><li>
Ability to attend board meetings and community events that may occur onsite and on evenings or weekends as needed. 
</li><li>
Licenses: Valid driver&rsquo;s license with the ability to travel locally.</li></ul> 


Physical Requirements
<ul><li>
Ability to drive to and from several locations. 
</li><li>
Ability to withstand prolonged periods sitting at a desk and working on a computer. 
</li><li>
Must be able to sit, stand, walk, and bend for prolonged periods.</li></ul> 


Pay Range

The estimated starting pay range for this role is $65,000 - $75,000 per year. This good faith estimate is based upon RowCal's typical starting pay range for this role. Actual pay range depends on many factors including each employee's qualifications and market conditions and is subject to change. 


Benefits

In addition to offering our team members competitive pay, we offer an excellent benefits package including 401k matching, paid time off, health insurance, dental insurance and vision insurance for employees and dependents. We also offer disability insurance along with other important benefits to ensure that our workers feel respected and valued. Although we work hard, we encourage our employees to always maintain a healthy work-life balance, so they can focus on their families and pursue outside interests.

We also strongly believe in community service and in making an impact at the local level. As a RowCal employee, you'll be allotted time off each year to engage in service with one of our community service partners. 


RowCal is an Equal Opportunity Employer, meaning we do not discriminate against any employee or applicant because of race, color, sex, ancestry, national origin, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, military or veteran status, or any other or any other federal, state or local protected class.</div>

Lead Community Association Manager/Director of Community Management

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