hospice manager

Pax Home Health and Wind Breeze Hospice

**Job Summary**We are seeking a dynamic and organized Hospice Office Manager to LEAD our administrative operations and manage the patient intake process with enthusiasm and precision. In this pivotal role, you will oversee day-to-day office functions, coordinate administrative workflows, and serve as the first point of contact for patients and families entering our care. Your energetic approach will foster a positive environment that supports compassionate patient care while maintaining efficient office management. The ideal candidate will bring a proactive attitude, exceptional organizational skills, and a passion for supporting hospice services through effective office leadership and seamless intake coordination.The Hospice Operations &amp; Care Coordination Manager is a hybrid leadership role responsible for the seamless integration of administrative operations, patient intake, and care coordination. This position serves as the central hub of the agency, overseeing the patient journey from referral to discharge, managing human resources functions, ensuring regulatory compliance, and supporting clinical staff. The ideal candidate is a proactive problem-solver who ensures that patient care is delivered efficiently while maintaining strict adherence to Medicare guidelines and agency policies.I. Intake &amp; Admissions CoordinationThis role manages the front-end entry of all patients into the hospice program, ensuring a smooth transition from referral to admission.<ul><li>Referral Management: Screen all incoming referrals from hospitals, physicians, skilled nursing facilities, and family members for appropriateness and eligibility per hospice admission criteria.</li><li>Admissions Processing: Intake all new referrals; collect demographic, insurance, and clinical information; and verify patient eligibility (Medicare, Medicaid, or commercial insurance).</li><li>EMR Setup: Accurately input all patient data into the Electronic Medical Record (EMR) system, creating the patient chart, uploading orders.</li><li>Authorization &amp; Orders: Request authorizations from insurance companies; initiate referral and admission orders; send all orders and Plans of Care (POC) to the Medical Director and attending physicians for signature.</li><li>Patient Packet Creation: Create new patient admission packets, ensuring all necessary consent forms, advance directives, and election statements are included and compliant.</li></ul>II. Care Coordination &amp; Case ManagementThis role acts as the liaison between patients, families, clinical staff, and physicians to ensure the Plan of Care is executed effectively.<ul><li>Staff Assignment: Assign clinical staff (RN, LVN, CNA, Chaplain, Social Worker, and Volunteer) to patients based on acuity, geography, and staff availability.</li><li>Clinical Support: Serve as the main point of contact for clinical staff regarding scheduling, patient needs, and operational support. Provide field support as needed.</li><li>Physician &amp; Lab Liaison: Follow up on lab requests, medication refill requests, and medical equipment (DME) orders; communicate daily with physician offices to ensure timely processing of orders.</li><li>Patient &amp; Family Communication: Communicate weekly with patients and families to ensure care expectations are being met and to address any non-clinical concerns.</li><li>Regulatory Tracking: Closely monitor and manage Recertification (Recert) and Resumption of Care (ROC) dates to ensure timely re-authorization of services per Medicare guidelines.</li><li>Medication Management: Update medication profiles as needed; coordinate medication refills with pharmacies; assist patients in scheduling appointments with Primary Care Physicians (PCP) or specialists.</li></ul>III. Human Resources &amp; Staff DevelopmentThe Office Manager oversees the administrative lifecycle of employees, from hiring to ongoing training.<ul><li>Recruitment &amp; Interviewing: Screen resumes, interview all potential candidates for employment, and coordinate the hiring process with the Administrator.</li><li>Onboarding &amp; Credentialing: Onboard all new hires; ensure all credentials (licenses, certifications, CPR, auto insurance, TB tests) are reviewed, current, and filed appropriately.</li><li>Training: Train all new hires on the EMR system, proper note submission protocols, and agency policies regarding state and federal regulations.</li><li>In-Services: Hold weekly in-services or staff meetings for clinical and administrative staff to ensure ongoing education and communication.</li></ul>IV. Compliance, Auditing, &amp; Quality AssuranceThis role safeguards the agency against risk by ensuring documentation and operations meet regulatory standards.<ul><li>Chart Audits: Conduct regular chart audits to ensure accuracy, completeness, and compliance with Medicare Conditions of Participation (CoPs).</li><li>Note Review: Review all clinical notes before locking/exporting to ensure they meet documentation standards and support the Plan of Care.</li><li>Policy Enforcement: Ensure all Medicare guidelines, policies, and procedures are followed by all staff members.</li><li>Referral Source Communication: Ensure all referral sources (hospitals, physicians, facilities) receive treatment notes and updates within 48 hours of the visit. Maintain weekly communication to foster strong relationships.</li></ul>V. Administrative, Billing, &amp; Payroll ManagementThis role manages the physical and financial operations of the office.<ul><li>Billing Support: Code all claims accurately to support the billing department; ensure all orders and 485s are signed prior to billing cycles.</li><li>Payroll Processing: Collect, verify, and process all route sheets and mileage logs for clinical staff to submit for accurate payroll.</li><li>Inventory &amp; Supplies: Process all supply requests and shipment orders; maintain proper inventory of office supplies, medical supplies (PPE), and patient intake materials.</li><li>Calendar Management: Update and maintain staff calendars, on-call schedules, and patient visit schedules.</li><li>On-Call Support: Serve as part of the on-call rotation or as the primary after-hours contact for operational emergencies and staffing issues.</li></ul>Qualifications &amp; Skills<ul><li>Education: High School Diploma required; Associate&rsquo;s or Bachelor&rsquo;s Degree in Healthcare Administration, Business, or Nursing preferred.</li><li>Experience:</li><li>Minimum 2-3 years of experience in a hospice, home health, or healthcare office setting.</li><li>Proven experience with Intake, Care Coordination, and EMR management.</li><li>Experience with Medicare Hospice Conditions of Participation (CoPs) and billing regulations is highly preferred.</li><li>Technical Skills: Proficiency in EMR software (e.g., Kinnser, Axxess, HCHB), Microsoft Office Suite, and Google Workspace.</li><li>Soft Skills:</li><li>Multitasking: Ability to handle a high volume of referrals, phone calls, and staff inquiries simultaneously without losing attention to detail.</li><li>Leadership: Ability to train, guide, and hold staff accountable.</li><li>Communication: Excellent written and verbal communication skills for dealing with physicians, board members, and grieving families.</li><li>Problem-Solving: Ability to provide field support and resolve scheduling crises quickly.</li></ul>Key Performance Indicators (KPIs)<ul><li>Intake Turnaround Time: Referral to admission (bedside) within 24-48 hours.</li><li>Documentation Compliance: 100% of clinical notes reviewed and locked within 24 hours of visit; 100% of treatment notes sent to referral sources within 48 hours.</li><li>Credentialing: 100% of staff credentials current and filed prior to start date.</li><li>Authorization Accuracy: Zero lapses in patient eligibility or missed recertification dates.</li><li>Staff Retention: Effective onboarding leading to reduced turnover in the first 90 days.</li></ul>Working Conditions &amp; Physical Requirements<ul><li>Primarily office environment with extended periods of sitting, standing, and computer work.</li><li>High-stress periods requiring management of urgent scheduling changes or after-hours calls.</li><li>Ability to travel locally to provide field support or visit referral sources as needed.</li></ul>Pay: $22.00 - $25.00 per hourWork Location: In person

Hospice Office Manager

Empath Health

<div>Trustbridge Hospice, a member of Empath Health is seeking a caring and motivated RN Case Manager to work with us in the Palm Beach County area while providing exceptional care on the following schedule: Monday - Friday 8:30am - 5:00pm with a weekend requirement

Since 1978, Trustbridge Hospice has been honored to serve families across Palm Beach and Broward counties with compassionate, community-based care. Formed from the legacy of Hospice by the Sea and Hospice of Palm Beach County, we continue to provide comfort, dignity, and peace to those facing advanced illness.

What you'll Do
<ul>
<li>Supports and carries out the organization&rsquo;s mission, vision, and values on a consistent basis.</li>
<li>Coordinate the care for the patient/family under the direction of the primary physician and registered nurse.</li>
<li>Responsible for identifying patient/family needs.</li>
<li>Coordinating the care for the patient/family.</li>
<li>As part of the interdisciplinary group (IDG) contributes and follows an individualized plan of care</li>
<li>Utilizes monitoring, intervention and teaching skills to maximize patient comfort and enhance the quality of life for the patient/family unit.</li>
<li>Pledge to make the comfort and care of patients and families the highest priority.</li>
<li>Consistently provide a high level of personalized, sincere and engaging service to patients and families at all times.</li>
<li>Ensure the complete satisfaction of patients and families; promptly and effectively address all concerns.</li>
<li>Maintains utmost respect for confidentiality in care of the patient/family.</li>
</ul>
 What You'll Need
<ul>
<li>Registered Nurse currently licensed in the State of Florida.</li>
<li>BSN preferred</li>
<li>Hospice certification preferred.</li>
<li>Current Basic Life Support Certification.</li>
<li>One year in public health, home nursing care, oncology nursing, medical/surgical nursing, geriatric nursing or Hospice nursing preferred.</li>
<li>Understanding of and ability to apply characteristics of Hospice Nursing: case management, crisis intervention, communication skills, teaching skills, thanatology skills and needs</li>
<li>Basic computer skills and EMR software experience a plus.</li>
<li>Adequate and reliable means of transportation with adequate insurance and valid Florida driver&rsquo;s license.</li>
</ul>
 Why Join Empath Health?
<ul>
<li>Earn Competitive Pay: Your skills and contributions are recognized and rewarded.</li>
<li>Benefits &amp; Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.</li>
<li>Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.</li>
<li>Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.</li>
<li>Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.</li>
</ul>
 What You'll Find at Empath Health
<ul>
<li>Unified in empathy, we serve our communities through extraordinary Full Life Care for All.</li>
<li>Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.</li>
<li>Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.</li>
<li>At Empath Health, you&rsquo;ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps to make life&rsquo;s journey more meaningful.</li></ul></div>

RN Hospice Case Manager

AdvisaCare Home Health Care

<div>Join AdvisaCare as a Full Time Hospice Case Manager!
At AdvisaCare, we are dedicated to providing compassionate hospice care that empowers patients and their families during challenging times. We're seeking a skilled and empathetic Full Time Hospice Case Manager to join our dynamic team in the Flint and surronding areas. This position offers a rewarding opportunity to make a significant impact in the lives of those we serve.
Key Responsibilities:<ul><li>
Conduct initial and ongoing assessments of patients&rsquo; needs to develop comprehensive care plans.</li><li>
Provide emotional support and education to patients and families about end-of-life care and self-care techniques.</li><li>
Collaborate with the interdisciplinary team to ensure high-quality care and regular updates on patient progress.</li><li>
Supervise and mentor nursing staff and paraprofessionals in delivering exceptional care.</li><li>
Maintain accurate clinical documentation and participate in performance improvement initiatives.</li></ul> 
Requirements 
<ul>
<li>Current Michigan Registered Nurse (RN) License in good standing.</li>
<li>Minimum of 1 year experience in hospice or palliative care.</li>
<li>Strong assessment and critical thinking skills.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to work collaboratively in a team environment.</li>
<li>Empathetic and compassionate approach with patients and families.</li>
<li>Willingness to participate in on-call duties as needed.</li> 
</ul> 
 
Benefits 
Rewards AdvisaCare Can Offer YOU!<ul><li>
401K Retirement Plan</li><li>
Medical Benefits Available for 30+ Hourly Employees</li><li>
Ability to Earn PTO</li><li>
Flexible Scheduling</li><li>
Excellent Pay/Bi-Weekly Paychecks</li><li>
Employee Appreciation Program</li><li>
Rewarding Work Environment</li><li>
Paid General Orientation</li><li>
High-Tech Clientele</li><li>
Advanced Skilled Training Offered</li><li>
24/7 Staffing Support</li></ul></div>

Full Time Hospice Case Manager

AdvisaCare

<div>
 
 Join AdvisaCare as a Full Time Hospice Case Manager!
 
 
 
 At
 
 AdvisaCare,
 
 we are dedicated to providing compassionate hospice care that empowers patients and their families during challenging times. We're seeking a skilled and empathetic
 
 Full Time Hospice Case Manager
 
 to join our dynamic team in the Flint and surronding areas. This position offers a rewarding opportunity to make a significant impact in the lives of those we serve.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Conduct initial and ongoing assessments of patients' needs to develop comprehensive care plans
 </li>
 <li>
 Provide emotional support and education to patients and families about end-of-life care and self-care techniques
 </li>
 <li>
 Collaborate with the interdisciplinary team to ensure high-quality care and regular updates on patient progress
 </li>
 <li>
 Supervise and mentor nursing staff and paraprofessionals in delivering exceptional care
 </li>
 <li>
 Maintain accurate clinical documentation and participate in performance improvement initiatives
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Current Michigan Registered Nurse (RN) License in good standing
 </li>
 <li>
 Minimum of 1 year experience in hospice or palliative care
 </li>
 <li>
 Strong assessment and critical thinking skills
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to work collaboratively in a team environment
 </li>
 <li>
 Empathetic and compassionate approach with patients and families
 </li>
 <li>
 Willingness to participate in on-call duties as needed
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 Rewards AdvisaCare Can Offer YOU!
 
 
 
 <ul>
 <li>
 401K Retirement Plan
 </li>
 <li>
 Medical Benefits Available for 30+ Hourly Employees
 </li>
 <li>
 Ability to Earn PTO
 </li>
 <li>
 Flexible Scheduling
 </li>
 <li>
 Excellent Pay/Bi-Weekly Paychecks
 </li>
 <li>
 Employee Appreciation Program
 </li>
 <li>
 Rewarding Work Environment
 </li>
 <li>
 Paid General Orientation
 </li>
 <li>
 High-Tech Clientele
 </li>
 <li>
 Advanced Skilled Training Offered
 </li>
 <li>
 24/7 Staffing Support
 </li>
 </ul>
</div>

<div>We&rsquo;re Hiring an RN &ndash; Hospice at Home with AdvisaCare
This isn&rsquo;t rushed care. 
This is presence, compassion, and honoring each moment.
As a Hospice RN, you&rsquo;ll: 
 Provide one-on-one care in the comfort of home 
 Support patients and families with dignity and heart 
 Spend real time where it matters most 
 Care without the chaos of hospital halls
Care the way it&rsquo;s meant to be&mdash;gentle, personal, and deeply meaningful.
 Apply today &amp; bring comfort home.
No On Call requirements as we have a team dedicated to after hours and weekends!
Please Forward your resume&rsquo; so we may schedule a time to discuss your Career Journey and let&rsquo;s make a difference together! We are a &quot;Successful&quot; and &quot;GROWING&quot; fast paced Hospice Agency that desires your help!!
Are you looking for a challenging and rewarding position as a Full time Hospice RN Case Manager? We are searching for compassionate, dynamic, energetic, organized and efficient professionals with Hospice experience to become part of our Hospice Family for our Bay City/Midland/Saginaw servicing the Alma adn Mount Pleasant
For this role, you need to be a registered nurse who sees the value of Hospice care. You will be providing emotional support, with the goal to help patients live their final days with dignity and comfort. Our Hospice RN's will conduct appropriate supervisory visits which allow for clinical observation of performance of assigned team members. Participate and provide feedback to the team for regular interdisciplinary group meetings; on the development, review and revision of the patient/family plan of care.
Does this describe you? Then you may be a great fit for the Hospice RN role at AdvisaCare Hospice!! 
Requirements 
<ul>
<li>Initial and on-going assessment of patient&rsquo;s physical, functional, psychosocial and environmental needs</li>
<li>Implement the individualized plan of care and revisions as needed</li>
<li>Compliance with AdvisaCare Hospice Policies and Procedures, Medicare compliance</li>
<li>Consulting with and educating the patient/family on disease process, self-care techniques, end-of-life care, dealing with issues of ethical concern</li>
<li>Supervision of paraprofessionals providing services to patient</li>
<li>Preparing clinical and progress notes, participating in IDG conferences</li>
<li>Participate in Hospice performance improvement program</li>
<li>Maintain high level of customer satisfaction with our clients, families and caregivers</li>
<li>Communication of information using current process and technology within organization</li>
</ul>Requirements:<ul>
<li>Current Michigan License in good standing</li>
<li>Minimum 1 year hospice experience</li>
<li>Empathetic approach to patients and caregivers</li>
<li>Participate in field visits daily, weekly office meetings as indicated</li>
<li>Ability to adapt to patient&rsquo;s status and needs on a full time on call basis</li> 
</ul> 
 
Benefits 
Rewards AdvisaCare Can Offer YOU!<ul><li>
401K Retirement Plan</li><li>
Medical Benefits Available for 30+ Hourly Employees</li><li>
Ability to Earn PTO</li><li>
Flexible Scheduling</li><li>
Excellent Pay/Weekly Paychecks</li><li>
Employee Appreciation Program</li><li>
Rewarding Work Environment</li><li>
Paid General Orientation</li><li>
High-Tech Clientele</li><li>
Advanced Skilled Training Offered</li><li>
24/7 Staffing Support</li></ul></div>

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