hospitality ambassador

Hilton

<div>
 A Lobby Ambassador maintains frequent contact with Guests by welcoming them on arrival, assisting with departures, parking Guests' cars as required, overseeing delivery and safe keeping of luggage, and providing others services for all Guests.
 
 
 
 What will I be doing?
 
 
 
 As a Lobby Ambassador, you serve as a key connection point between Guests and the hotel as well as other hotel departments. A Lobby Ambassador with the hotel property influences the Guest's first impression, and therefore, must ensure to always offer a professional and welcoming disposition. Specifically, the Lobby Ambassador will perform the following tasks at the highest level of service:
 
 
 <ul>
 <li>
 Comply with Company brand standards at all times
 </li>
 <li>
 Welcome guests on arrival and assist with their luggage
 </li>
 <li>
 Maintain frequent contact with regular Guests and visitors
 </li>
 <li>
 Park Guests' cars on the hotel premises, as required
 </li>
 <li>
 Provide a driving service to Guests, as required
 </li>
 <li>
 Ensure cleanliness and safety of all hotel vehicles
 </li>
 <li>
 Keep up to date on all hotel services as well as VIPs and special events
 </li>
 <li>
 Be knowledgeable on external locations, attractions, and landmarks in the vicinity
 </li>
 <li>
 Project a professional manner with an emphasis on hospitality and guest service
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Lobby Ambassador serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience working within the hotel, leisure, and/or retail sector
 </li>
 <li>
 A valid driver's license with no outstanding driving restrictions or infringements
 </li>
 <li>
 Meticulous personal presentation and strong communication skills
 </li>
 <li>
 Strong good communication skills
 </li>
 <li>
 Calm, courteous, and discreet demeanor
 </li>
 <li>
 A good knowledge of the area and the country in general, preferred
 </li>
 <li>
 A passion for working on team as well as autonomously
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria Kuwait
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Lobby Ambassador

<div>Lobby Ambassador - Waldorf Astoria Cairo Heliopolis
Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.
It's not just a job vacancy, we will help you elevate your career by offering a variety of learning &amp; development programs, career growth &amp; thousands of opportunities all around the world. Take the next step and be the star of your own success story!
What we offer:
Thriving work environment.
Team members' special rates for Hilton hotels worldwide.
Thousand opportunities for career growth and development.
Comprehensive learning &amp; development programs that fits all fields.
Opportunity to give back to the community and have a bigger social impact through Social Responsibility Hilton programs.
Competitive compensation and benefits.
Daily duty meal.
Life insurance.
What will I be doing? 
The Lobby Ambassador serves as the face of the hotel&rsquo;s hospitality, ensuring that every guest entering the lobby experiences a warm, engaging, and personalized welcome. Always present and visible, the Lobby Ambassador is responsible for maintaining the atmosphere of the lobby area, offering welcome refreshments, anticipating guest needs, and providing accurate information about all hotel services, facilities, and promotions. The Lobby Ambassador truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:<ul><li>
Maintain a continuous, polished presence in the lobby area, greeting and engaging guests with warmth and professionalism.</li><li>
Offer welcome drinks, cold towels, or refreshments as part of the arrival experience.</li><li>
Proactively approach guests to offer assistance or answer inquiries.</li><li>
Create a memorable first impression for all arriving and departing guests.</li><li>
Provide detailed and up-to-date information on all hotel services, amenities, promotions, dining venues, spa offerings, and nearby attractions.</li><li>
Assist guests with directions, reservations, and special requests, coordinating with relevant departments when necessary.</li><li>
Handle guest feedback or complaints with empathy and efficiency, ensuring timely follow-up and resolution.</li><li>
Work closely with the Concierge, Front Desk, and Guest Relations teams to deliver seamless service.</li><li>
Communicate guest preferences, VIP movements, and special occasions to relevant departments.</li></ul>
What are we looking for? 
Lobby Ambassador serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>
Exceptional interpersonal and communication skills in English (additional languages are a plus).</li><li>
Confident, engaging, and naturally hospitable personality.</li><li>
Strong knowledge of hotel operations, local attractions, and current promotions.</li><li>
Impeccable grooming and professional appearance.</li><li>
Ability to remain calm and composed under pressure, with excellent problem-solving skills.</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in a guest-facing role within a luxury hotel or similar environment.</li><li>
Bachelor&rsquo;s degree or diploma in Hospitality, Tourism, or a related field. 
 
What will it be like to work for Hilton? 
</li></ul>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Lobby Ambassador - Waldorf Astoria Cairo Heliopolis

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 A Waiter/Waitress is on the front line of guest interactions, and as a Hospitality Ambassador for the resort should always provide prompt and courteous service delivery to all guests.You will be one of the key influencing factors in guest satisfaction, and as such it is your responsibility toensure that guests are delighted by the quality of service and comfort in our food and beverage outlets. Your main duties and responsibilities are to work as a team within all departments, ensuring the timely and efficient operation of the food and beverage outlets. You will have complete knowledge of the menus, beverages, services and facilities provided by the resort, and continuously develop your professional skills to further increase guest satisfaction. You will ensure a safe &amp; hygienic work area, and uphold the privacy rights of the guests.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School diploma
 </li>
 <li>
 Previous experience in Food &amp; Beverage/Restaurant operations
 </li>
 <li>
 Passion for excellent service
 </li>
 <li>
 Excellent team player
 </li>
 <li>
 English speaking
 </li>
 </ul>
</div>

Waiter / Waitress

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 A Waiter/Waitress is on the front line of guest interactions, and as a Hospitality Ambassador for the hotel should always provide prompt and courteous service delivery to all guests.You will be one of the key influencing factors in guest satisfaction, and as such it is your responsibility to ensure that guests are delighted by the quality of service and comfort in our food and beverage outlets. Your main duties and responsibilities are to work as a team within all departments, ensuring the timely and efficient operation of the food and beverage outlets. You will have complete knowledge of the menus, beverages, services and facilities provided by the hotel, and continuously develop your professional skills to further increase guest satisfaction. You will ensure a safe &amp; hygienic work area, and uphold the privacy rights of the guests.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in Food &amp; Beverage/Restaurant operations
 </li>
 <li>
 Passion for excellent service
 </li>
 <li>
 Excellent team player
 </li>
 <li>
 Excellent communication skill
 </li>
 </ul>
</div>

Mandarin Oriental Hotel Group

About the job Based at the Mandarin Oriental Jumeira, Dubai within the Guest Relations Department, Guest Ambassador is responsible to welcome, guide and assist guest throughout their stay with the overall objective to delight and personalize each guest stay. The Guest/Hotel Ambassador is stationed at the Lobby and is responsible of being the first point of contact for all guests. As a Guest Ambassador, you will be responsible for the following duties: <ul>
<li> Have a very good understanding of the hotel s concept and offerings including promotions and be able to verbally explain those to the guests. </li>
<li> Have good knowledge about the rooms and suites, the items in them, and the extra items that can be requested. </li>
<li> Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered, communicated and met. </li>
<li> Be committed to be a team player; proactively cooperating and supporting colleagues in operational tasks (i.e. set-ups, packing/unpacking ) </li>
<li> Offer Consistently professional, friendly, warm and engaging service. </li>
<li> Welcome, escort and do room orientation patrons with the overall objective to delight and satisfy each and every guest. </li>
<li> Attend to any complaints of comments given by guests and if no resolution can be found refer the matter to the Guest Relations Manager. </li>
<li> To bid friendly farewell to guests and sincerely thank them for their visit. </li>
<li> To keep the lobby in line with excellence standards. </li>
<li> Maintain effective communication with all related departments (F&amp;B, Spa, Hsk, Concierge) to ensure a smooth service delivery. </li>
<li> To maintain all guest supplies in appropriate levels. </li>
<li> Ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests. </li>
<li> Deal promptly, efficiently and pleasantly with any queries. </li>
<li> Communicate clearly and directly with all colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication. </li>
<li> Ensure that Mandarin Oriental Jumeira s grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care. </li>
<li> Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest by collecting preferences. </li>
<li> Report critical situations, such as intoxicated guests or aggressive behaviour to managers or security immediately. </li>
<li> Be able to converse well in English and preferably other languages, in verbal and written format and present and recommend menus to the guest. </li>
<li> Have a natural, warm smile and a friendly and passionate approach towards guests and handle and resolve challenging situations with guests. </li>
<li> Create WOW moments to surprise and delight guests in the outlets through gestures and other actions. </li>
<li> Prepare MODUB daily news, check guest profiles and assist Guest Relations Team with administrative tasks as required </li>
<li> Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA. </li>
</ul> As a Guest Ambassador, we expect from you: <ul>
<li> High School qualification or equivalent is preferred. </li>
<li> Minimum 2 years experience working in a luxury hotel environment. </li>
<li> Ability to understand guest needs and to deliver superior customer service. </li>
<li> Ability to work long hours with a strong focus on operational excellence. </li>
<li> Ability to understand the flow of service and handle multiple tasks effectively is preferred. </li>
<li> Ability to understand effective approaches of communication with different individuals. </li>
<li> Able to communicate clearly with peers and superiors. </li>
<li> Very good verbal and written communication skills in English. </li>
<li> Verbal communication skills in Russian, French, Italian, Spanish, German or Arabic language in addition to English.</li></ul>

Guest Ambassador

Accor Group

Job Title
Human Resources Executive Luxury Hotel Operations Dubai, UAE
Job Description
Human Resources Executive Luxury Hotel Operations Dubai, UAE Position Overview Accor is hiring a Human Resources Executive to support and lead a wide range of HR functions at one of its luxury hotels in Dubai. This is a high-impact role for professionals with a solid foundation in HR operations, UAE labor law, and employee relations especially within hospitality. If you re ready to grow your HR career in a fast-paced, multicultural environment, this opportunity offers both challenge and growth within a globally respected brand. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Human Resources / Recruiting Salary: 6000 8000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Full-Spectrum HR Operations and Ambassador Care As a Human Resources Executive, you will be involved in all aspects of HR administration, employee relations, visa and legal compliance, payroll processing, and training coordination. You ll work closely with the HR Manager and departmental leaders to execute the hotel s strategic HR objectives while fostering a healthy, productive, and inclusive workplace for all team members referred to as Ambassadors at Accor. What You ll Do * Coordinate recruitment processes, onboarding, and reference checks in line with manning budgets * Maintain personnel files, legal documents, and HR databases (e.g., Oasys and Interflex) * Process payroll in collaboration with the finance team; verify attendance and leave records * Manage Emirates ID registration, medical insurance enrollments, visa processing, and medical testing in coordination with the PR department and nurse * Assist with monthly and ad hoc reporting (turnover, absenteeism, health and safety, benefits) * Plan and organize ambassador welfare activities, including outings, sports events, and cafeteria quality monitoring * Advise employees and department heads on HR policies, disciplinary procedures, and grievance handling in accordance with UAE labor law * Coordinate and document performance appraisals, internal promotions, and succession planning * Participate in training needs analysis, ambassador onboarding, and learning session planning * Monitor ambassador accommodation and transportation logistics in collaboration with the housing team * Ensure HR operations comply with government regulations and Sofitel/Accor corporate policies * Cultivate respectful, confidential, and culturally sensitive employee relations at all levels * Maintain compliance with workplace diversity, anti-discrimination, and health & safety guidelines * Contribute to HR strategy planning and staff engagement improvements Ideal Profile Hospitality HR Operations Professional * Post-secondary education or diploma in Human Resources or related field * At least 2 3 years of experience in a similar HR supervisory or executive role in a luxury hotel * Strong knowledge of UAE labor law and HR compliance practices * Experience in payroll processing, HRIS systems (Oasys preferred), and reporting * Highly organized with strong planning and multitasking skills * Confident in cross-functional communication and team engagement * Approachable, discreet, and dependable with strong problem-solving abilities * Comfortable working in a multicultural environment and managing diverse employee needs * Fluent in English; knowledge of Arabic is a plus Why Join Us HR Careers with Accor in Dubai * Global brand presence and career advancement opportunities across 110+ countries * Employee benefit card offering discounts across Accor properties worldwide * Structured learning via Accor Academies and internal mobility support * Inclusive, diverse workplace culture focused on excellence and respect * Opportunity to lead HR functions in one of Dubai s most prestigious hospitality environments About the Company Accor is a global leader in hospitality with a portfolio of more than 5,000 hotels and residences in 110+ countries. In Dubai, Accor manages a collection of top-tier hotels, blending innovation, culture, and service excellence. The group empowers its employees Ambassadors to thrive through meaningful roles, advanced learning, and career development. Join Accor and help shape the future of hospitality in the Middle East.
Post Details

Human Resources Executive Luxury Hotel Operations Dubai, UAE

Job Title Human Resources Executive Luxury Hotel Operations Dubai, UAE Job Description Human Resources Executive Luxury Hotel Operations Dubai, UAE Position Overview Accor is hiring a Human Resources Executive to support and lead a wide range of HR functions at one of its luxury hotels in Dubai. This is a high-impact role for professionals with a solid foundation in HR operations, UAE labor law, and employee relations especially within hospitality. If you re ready to grow your HR career in a fast-paced, multicultural environment, this opportunity offers both challenge and growth within a globally respected brand. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Human Resources / Recruiting Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Full-Spectrum HR Operations and Ambassador Care As a Human Resources Executive, you will be involved in all aspects of HR administration, employee relations, visa and legal compliance, payroll processing, and training coordination. You ll work closely with the HR Manager and departmental leaders to execute the hotel s strategic HR objectives while fostering a healthy, productive, and inclusive workplace for all team members referred to as Ambassadors at Accor. What You ll Do * Coordinate recruitment processes, onboarding, and reference checks in line with manning budgets * Maintain personnel files, legal documents, and HR databases (e.g., Oasys and Interflex) * Process payroll in collaboration with the finance team; verify attendance and leave records * Manage Emirates ID registration, medical insurance enrollments, visa processing, and medical testing in coordination with the PR department and nurse * Assist with monthly and ad hoc reporting (turnover, absenteeism, health and safety, benefits) * Plan and organize ambassador welfare activities, including outings, sports events, and cafeteria quality monitoring * Advise employees and department heads on HR policies, disciplinary procedures, and grievance handling in accordance with UAE labor law * Coordinate and document performance appraisals, internal promotions, and succession planning * Participate in training needs analysis, ambassador onboarding, and learning session planning * Monitor ambassador accommodation and transportation logistics in collaboration with the housing team * Ensure HR operations comply with government regulations and Sofitel/Accor corporate policies * Cultivate respectful, confidential, and culturally sensitive employee relations at all levels * Maintain compliance with workplace diversity, anti-discrimination, and health &amp; safety guidelines * Contribute to HR strategy planning and staff engagement improvements Ideal Profile Hospitality HR Operations Professional * Post-secondary education or diploma in Human Resources or related field * At least 2 3 years of experience in a similar HR supervisory or executive role in a luxury hotel * Strong knowledge of UAE labor law and HR compliance practices * Experience in payroll processing, HRIS systems (Oasys preferred), and reporting * Highly organized with strong planning and multitasking skills * Confident in cross-functional communication and team engagement * Approachable, discreet, and dependable with strong problem-solving abilities * Comfortable working in a multicultural environment and managing diverse employee needs * Fluent in English; knowledge of Arabic is a plus

Human Resources Executive Luxury

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