hospitality concierge

WRMC, Inc.

<div>
 <ul>
 <li>
 LOCATION: Downtown Austin - Museum District
 </li>
 <li>
 SCHEDULE: Full Time - Monday - Friday 3:00 pm to 11:00 pm
 </li>
 <li>
 SALARY: $20 hourly
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Worth Ross Management Company (WRMC) is an award-winning leader in luxury multifamily and HOA management. We are known for delivering exceptional service, maintaining high standards, and creating welcoming communities where residents truly feel at home. Our teams are the heart of our success, and we value professionalism, attention to detail, and a genuine commitment to service.
 
 
 
 About The Role
 
 
 
 We are seeking a polished and service-oriented Concierge to be the welcoming presence of our luxury multifamily community. This role is ideal for a professional who takes pride in delivering elevated resident experiences, values discretion, and thrives in a fast-paced, high-touch service environment.
 
 
 As a Concierge, you will greet residents, guests, and vendors, manage building access, and serve as a trusted point of contact for daily needs while ensuring privacy, professionalism, and exceptional service at all times.
 
 
 What You'll Do
 
 
 <ul>
 <li>
 Provide warm, professional service to residents, guests, and vendors.
 </li>
 <li>
 Manage building access and guest/vendor check-ins.
 </li>
 <li>
 Assist residents with questions, requests, and coordination of authorized vendor access.
 </li>
 <li>
 Maintain confidentiality and uphold resident privacy at all times.
 </li>
 <li>
 Respond effectively to resident concerns and emergency situations, escalating when needed.
 </li>
 <li>
 Log daily activity, packages, and deliveries accurately in BuildingLink.
 </li>
 <li>
 Contribute ideas to enhance services and improve the resident experience.
 </li>
 <li>
 Support resident relations through timely follow-up and issue resolution.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Education &amp; Experience
 
 
 <ul>
 <li>
 High school diploma or equivalent required.
 </li>
 <li>
 Prior experience in hospitality, luxury residential, concierge, or customer service roles preferred.
 
 
 </li>
 </ul>
 What You Need to Succeed
 
 
 <ul>
 <li>
 Strong customer service and hospitality knowledge, ideally in a luxury environment.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 High attention to detail and ability to multitask independently.
 </li>
 <li>
 Comfort using technology such as email and concierge or property management systems.
 </li>
 <li>
 Professional judgment, discretion, and a calm, solution-oriented mindset.
 </li>
 <li>
 Flexibility to work varying schedules, including weekends and holidays.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Medical
 </li>
 <li>
 Dental
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 Vision
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 Short term disability (STD)
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 <li>
 Long term disability (LTD)
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 Employee assistance program (EAP)
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 <li>
 Identity theft protection
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 Pet insurance
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 Retirement
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 <li>
 Paid Time Off (PTO)
 </li>
 </ul>
</div>

Full Time - Front Desk/Concierge - Downtown Austin

Majid Al Futtaim

<div>
 
 Job Title
 
 
 
 Concierge, VIP Lounge | Asset Management Business Unit | Majid Al Futtaim Properties
 
 
 
 Role Summary
 
 
 
 To ensure the delivery of smooth, efficient and consistent best practice implementation for the running of the VIP Lounge. You will be responsible in following and delivering bespoke processes and procedures of the VIP Guest Service Program and Centre to ensure provision of outstanding services to our VIP customers at all times.
 
 
 
 Role Profile
 
 
 
 <ul>
 <li>
 Responsible for membership&rsquo;s enrollment, welcome new and regular members, show the facilities, describe the services, and facilitate all their concierge requirements.
 </li>
 <li>
 Responsible for assisting guests with various tasks related to their visit to the lounge and for providing full information about the entire Mall, it&rsquo;s services and the local vicinity in the mall continuing effort to deliver outstanding VIP guest service;
 </li>
 <li>
 Maintain a peaceful and service friendly environment in the lounge including - but are not limited to &ndash; F&amp;B service, housekeeping duties management all around the lounge area, ambience and remaining services provided.
 </li>
 <li>
 Provide professional and discrete VIP concierge services like: arranging reservations and/or confirmation of reservations, dining, wellbeing, entertainment, services and as well arrangements for off-premise activities, including but not limited to dining, transportation services/rentals, entertainment, airport/hotel check-ins, services and shopping;
 </li>
 <li>
 Conduct Pre-Arrival calls for members, make preliminary arrangements for their lounge/mall experience.
 </li>
 <li>
 Able to personalize each member&rsquo;s visit, knowing their full profile, preferences, and ways to surprise them, keeping all the data protected under full confidentiality.
 </li>
 <li>
 Be always aware of UAE event&rsquo;s calendar, activity updates and VIP access to all, maintaining always the key contacts updated.
 </li>
 <li>
 Responsible for managing in Lounge service bookings including venue preparation and payment management.
 </li>
 <li>
 Personal Shopper - assist VIP guests with their shopping by giving advice and highlighting latest trends and upcoming new items in their preferred stores. Shopping on behalf of guests.
 </li>
 <li>
 B2B Engagement - establish a strong relation with all In Lounge Service Providers and Tenants and action all requests received through them instantly.
 </li>
 <li>
 Campaign Management - manage all campaigns related to the Lounge in line with campaign management SOP.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in hospitality /Tourism or equivalent
 </li>
 <li>
 Minimum 4 years progressive experience in the Hospitality field preferably as at Front Desk and/or Concierge.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

VIP Concierge Coordinator

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 Job Description
 
 
 
 We are seeking an exceptional Concierge Agent to join our hospitality team in Cairo, Egypt. As a Concierge Agent, you will be the ultimate guest ambassador, delivering personalized service and turning every request&mdash;no matter how unique or challenging&mdash;into an unforgettable experience. This role requires a professional, empathetic, and detail-oriented individual who thrives in a fast-paced environment and is passionate about exceeding guest expectations.
 
 
 <ul>
 <li>
 Serve as a knowledgeable hotel ambassador by maintaining current information about hotel facilities, local attractions, dining options, entertainment venues, and city happenings to provide accurate and helpful guidance to guests
 </li>
 <li>
 Manage a diverse range of guest requests with enthusiasm and efficiency, including dining reservations (both in-house and off-property), entertainment bookings, transportation arrangements, tours, medical services, florist services, and other specialized requests
 </li>
 <li>
 Develop and maintain comprehensive guest preference records and history to personalize future interactions and demonstrate genuine care for returning guests
 </li>
 <li>
 Cultivate and maintain a professional network of reliable service providers and local contacts to facilitate seamless coordination of guest requirements
 </li>
 <li>
 Ensure the availability and organization of printed materials such as brochures, city maps, restaurant guides, and promotional information for guest distribution
 </li>
 <li>
 Handle all luggage, messages, parcels, and packages with meticulous care, ensuring efficient delivery, retrieval, and storage
 </li>
 <li>
 Respond to guest inquiries with positivity, transparency, and a solutions-oriented mindset, maintaining composure and courtesy under pressure
 </li>
 <li>
 Follow through on all guest requests and endorsements, ensuring timely completion and follow-up communication
 </li>
 <li>
 Maintain absolute integrity and trustworthiness in all financial matters and guest interactions
 </li>
 <li>
 Adhere to all departmental standard operating procedures, safety policies, and organizational guidelines
 </li>
 <li>
 Collaborate effectively with colleagues across departments to create a service-driven, results-focused work environment
 </li>
 <li>
 Perform additional duties as assigned to support the overall success of the hospitality operation
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Minimum 1 year of professional experience in customer service, hospitality, or a related guest-facing industry
 </li>
 <li>
 Fluency in English with excellent written and verbal communication skills
 </li>
 <li>
 Strong interpersonal and problem-solving abilities with the capacity to handle complex, multifaceted requests
 </li>
 <li>
 Exceptional organizational skills with the ability to manage multiple tasks simultaneously
 </li>
 <li>
 Proficiency with computer systems in a Windows environment, including Microsoft Word, Excel, and PowerPoint
 </li>
 <li>
 Demonstrated ability to remain calm, courteous, and focused on guest needs in high-pressure situations
 </li>
 <li>
 High level of responsibility, reliability, and personal integrity
 </li>
 <li>
 Proven ability to work collaboratively as part of a team while maintaining individual initiative
 </li>
 <li>
 Flexibility and adaptability to changing priorities and guest needs
 </li>
 <li>
 Strong time management skills and results-oriented approach to task completion
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 What Is In It For You
 
 
 
 <ul>
 <li>
 Employee benefit card offering discounted rates at Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
 
 
 </li>
 </ul>
 
 Why work for Accor?
 
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 
 
 
 Hotel Overview
 
 : Overlooking one of Cairo&rsquo;s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt&rsquo;s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile fa&ccedil;ade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
 
 
 The spectacular reception leads the way to 566 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
 
 
 
 Physical Aspects of Position (include but are not limited to):
 
 
 
 <ul>
 <li>
 Constant standing and walking throughout shift.
 </li>
 <li>
 Frequent lifting and carrying up to 30 lbs.
 </li>
 <li>
 Occasional kneeling, pushing, pulling, lifting.
 </li>
 <li>
 Occasional ascending or descending ladders, stairs and ramps.
 
 
 </li>
 </ul>
 
 Visa Requirements
 
 : Must be legally permitted to work in Egypt.
</div>

Concierge Agent

Fairmont

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
We are seeking an exceptional Concierge Agent to join our hospitality team in Cairo, Egypt. As a Concierge Agent, you will be the ultimate guest ambassador, delivering personalized service and turning every request&mdash;no matter how unique or challenging&mdash;into an unforgettable experience. This role requires a professional, empathetic, and detail-oriented individual who thrives in a fast-paced environment and is passionate about exceeding guest expectations.<ul><li>
Serve as a knowledgeable hotel ambassador by maintaining current information about hotel facilities, local attractions, dining options, entertainment venues, and city happenings to provide accurate and helpful guidance to guests</li><li>
Manage a diverse range of guest requests with enthusiasm and efficiency, including dining reservations (both in-house and off-property), entertainment bookings, transportation arrangements, tours, medical services, florist services, and other specialized requests</li><li>
Develop and maintain comprehensive guest preference records and history to personalize future interactions and demonstrate genuine care for returning guests</li><li>
Cultivate and maintain a professional network of reliable service providers and local contacts to facilitate seamless coordination of guest requirements</li><li>
Ensure the availability and organization of printed materials such as brochures, city maps, restaurant guides, and promotional information for guest distribution</li><li>
Handle all luggage, messages, parcels, and packages with meticulous care, ensuring efficient delivery, retrieval, and storage</li><li>
Respond to guest inquiries with positivity, transparency, and a solutions-oriented mindset, maintaining composure and courtesy under pressure</li><li>
Follow through on all guest requests and endorsements, ensuring timely completion and follow-up communication</li><li>
Maintain absolute integrity and trustworthiness in all financial matters and guest interactions</li><li>
Adhere to all departmental standard operating procedures, safety policies, and organizational guidelines</li><li>
Collaborate effectively with colleagues across departments to create a service-driven, results-focused work environment</li><li>
Perform additional duties as assigned to support the overall success of the hospitality operation</li></ul> 

Qualifications 
Required Qualifications:<ul><li>
Minimum 1 year of professional experience in customer service, hospitality, or a related guest-facing industry</li><li>
Fluency in English with excellent written and verbal communication skills</li><li>
Strong interpersonal and problem-solving abilities with the capacity to handle complex, multifaceted requests</li><li>
Exceptional organizational skills with the ability to manage multiple tasks simultaneously</li><li>
Proficiency with computer systems in a Windows environment, including Microsoft Word, Excel, and PowerPoint</li><li>
Demonstrated ability to remain calm, courteous, and focused on guest needs in high-pressure situations</li><li>
High level of responsibility, reliability, and personal integrity</li><li>
Proven ability to work collaboratively as part of a team while maintaining individual initiative</li><li>
Flexibility and adaptability to changing priorities and guest needs</li><li>
Strong time management skills and results-oriented approach to task completion</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What is in it for you:<ul><li>
Employee benefit card offering discounted rates at Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul>
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Hotel Overview: Overlooking one of Cairo&rsquo;s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt&rsquo;s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile fa&ccedil;ade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking. 
The spectacular reception leads the way to 566 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
Physical Aspects of Position (include but are not limited to):
<ul><li>Constant standing and walking throughout shift.</li><li>
Frequent lifting and carrying up to 30 lbs.</li><li>
Occasional kneeling, pushing, pulling, lifting.</li><li>
Occasional ascending or descending ladders, stairs and ramps.</li></ul>
Visa Requirements: Must be legally permitted to work in Egypt.</div>

Brightview Senior Living

<div>About Us:
<div></div>
Overview:

If you love assisting people and are excellent at multi-tasking, then we have the perfect job for you! At Brightview Senior Living, the Concierge is often the first person to assist our residents and guests.
Responsibilities:
<ul><li>You have a positive attitude and love working with people!</li><li>
Your organizational, communication, and customer service skills are first class.</li><li>
You thrive on staying busy and being part of a top notch team.</li></ul>
Salary range: USD $18.25 - USD $21.00 /Hr.
 
 
Compensation Disclosure:
<div>
The salary range mentioned above reflects the potential pay for this role and does not include bonuses or additional incentives (if applicable), nor does it include the value of our benefit program. Offers will consider factors like experience, qualifications, location, community size (if relevant), certifications/training, etc. Brightview regularly reviews and adjusts compensation ranges.</div> 
 
Qualifications:
<ul><li>You have a positive attitude and love working with people!</li><li>
Your organizational, communication, and customer service skills are first class.</li><li>
You thrive on staying busy and being part of a top notch team. 
Healthcare, Hospitality, Reception, Office Assistant, Front Desk, Administrative Assistant, Guest Services</li></ul> 
<div></div>
Why work at Brightview?:

Discover the Brightview Senior Living Difference!<div> 
1. Dedicated to Excellence: We lead the industry with a passion for delivering top-notch services and groundbreaking care.</div><div></div><div> 
2. Embracing Community: Join a supportive and inclusive environment that prioritizes your professional growth, development and advancement.</div><div></div><div> 
3. Impactful Work: Make a meaningful difference in the lives of our seniors, contributing to their joy and well-being every day.</div><div></div><div> 
4. Comprehensive Benefits: Enjoy competitive salaries, health, vision and dental insurance options, retirement plans, tuition reimbursement, employee assistance programs and many more benefits that prioritize your well-being.</div><div></div><div> 
5. A Place to Flourish: Embrace diversity, foster innovation, and access the tools and resources for personal and professional growth. Join our vibrant team at Brightview Senior Living and be valued as an integral part of our community.</div><div></div><div> 
Equal Opportunity Employer</div><div>
At Brightview, we believe that diversity of thought, experience, perspective, and backgrounds makes us stronger. We welcome and celebrate all that makes us unique and we choose not to discriminate on the basis of race, color, creed, religion, sex, pregnancy, age, marital status, national origin, citizenship status, military status, physical or mental disability, sexual orientation, genetic information or any other characteristic protected by law or not related to the specific requirements of a particular role. We are, by choice and without question, an equal opportunity employer.</div><div></div><div> 
For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</div></div>

Concierge- Part Time

Dry Farm Wines

<div>DescriptionNote
Thank you for your interest in joining Dry Farm Wines.
Hiring is the single most important responsibility we have as a business. We have an intensive process to ensure we excel in this vital practice. It&rsquo;s a huge decision for us and for you. We ask that you show up authentically as yourself, and we promise to do the same. Our goal is to find more exceptionally hard working, ambitious people who love success and building something we can all be proud of.
Introduction
Dry Farm Wines is the world&rsquo;s premier Artisan Wine company. We curate the highest quality pure Artisan Wines from small family growers around the world. Every wine meets a set of strict criteria, including organic farming practices, lower alcohol levels, no sugar, and delicious taste.
But, we do far more than just sell wine. Our mission is to create the healthiest, most beautiful, and most premium Rare Artisan Wine lifestyle for our influential, affluent, and health-conscious community.
To create the most premium Artisan Wine brand, we are driven to execute three things better than anyone else in the world: curate the best tasting, healthiest wine, deliver the most elegant, seamless service and ecommerce experience, and inspire more wine drinkers to enjoy our artisan, artful lifestyle.
Benefits of working with DFW
This is the best place to work in the world. We have very high expectations and hold each other accountable to them. We also enjoy the rewards of our hard work. Here are a few of the many benefits:<ul><li>
Above Market Compensation</li><li>
Distributed Work Model with a limited in office policy, built to support every individual&rsquo;s freedom and still build a strong team</li><li>
4-day work week, with limited emails after hours and on weekends
</li><li>Unlimited pure Organic Artisan Wines</li><li>
Generous 401k, Profit Sharing, and Defined Benefit plans available</li><li>
Paid gym stipend</li><li>
Huge opportunities to expand your responsibilities and position as the company continues to rapidly grow</li><li>
Most importantly, the opportunity to connect with an exceptional and talented team on a daily basis. We are a lot of fun, and we push the boundaries of possibility daily in helping each other grow and in our service to others. Every single person you will work with is an elite performer and has a deep dedication to being the best in their craft.</li></ul>
Our Culture
We are driven to create what we love, with people we admire, for a community who loves what we do.
Creating what we love
Dry Farm Wines started because of Todd&rsquo;s passion to optimize his health while still enjoying his love for wine. It grew at the intersection of organic artisan wine, health, community, design, travel, and elevated taste. That&rsquo;s the space in which we create and dream still today.
With people we admire
We need to mutually admire, respect, and trust the people we work with. We celebrate being an elite team that enjoys excellence for excellence's sake. We know that a group of talented individuals, creating in harmony together, is an incredible experience to be part of and a terrific way to make a living and grow as a person.
For a community who loves what we do
We bring products and a lifestyle to people who share our passion for health, taste, art, design, beauty, and impact. Our Members love what we love, whether its healthy living, organic farming practices, delicious food, or beautiful art.
For us, this is all part of building a great business and a great lifestyle.
DFW Business Values
As a community, Dry Farm Wines values well-being, creative expression, and winning together. Our values aren&rsquo;t a set of rules, so much as the ingredients that keep our team healthy and strong. We all are committed to showing up with these values:<ul><li>
Admiration - We admire and respect each other</li><li>
Excellence - We have an internal drive for excellence in all things</li><li>
Innovation - We are always adapting and pushing the envelope</li><li>
Group Flow - We love creating together and we trust each other</li><li>
Self-Directed Responsibility - We get things done with energy, cleverness, and without requiring much oversight. We like coaching, not managing.</li></ul>
We view business like a team sport. We choose to play because we love what we do and we love working with each other. When we win, we share prosperity together. When we come up short, we hold ourselves and each other accountable to learn and grow.
Freedom &amp; Responsibility
We believe freedom and flexibility are important personal values in our lives today, and we want to lean into them further. People create at their highest when they are focused, rested, and leave space for the creative process. But we also recognize that, within a collaborative organization, too much flexibility can lead to unstructured and isolated lives. In pursuit of our best work in a fulfilling, challenging work environment, we have set forth a few expectations. 
 
Working Days and Hours<ul><li>
(Initial 90 day training period) Monday - Friday, 12pm - 8pm EST (9am - 5pm PST)</li><li>
(Once training is complete) Full time Wednesday - Saturday, 11am - 7pm EST (8am - 4pm PST) 
</li></ul>Schedule &amp; Expectations<ul><li>
4 Day Work Week - We encourage everyone to view Friday (or whichever day becomes your flex day) as a day for personal growth, learning, travel, new experiences, extended fitness, and deep creative work. Anything that inspires and expands your experience, and may bring inspiration and growth to your daily work.</li><li>
No Meeting Mondays - Although everyone is expected to be available for other communications on Monday, there will be no scheduled meetings outside of department meetings or a company wide All Hands. All meetings and normal gatherings will be on Tuesday, Wednesday, and Thursday. Monday is for creative flow time.
</li><li>Limited Email Outside Working Hours - We do not exchange emails after hours or on weekends unless it pertains to a very urgent matter (eg., an urgent customer delay). 
</li></ul>We are very passionate about our culture. Finding someone who values this type of culture is just as important to us as the ideal role attributes.
If you are uncomfortable with anything we do, that&rsquo;s okay. We might not be the best fit for you. But if you read this and jump with excitement, then let&rsquo;s continue. 
A Note from the Hospitality Director
Our goal as a department is to provide Michelin-level Hospitality service to every Member we interact with. To accomplish this, I take inspiration from my many years as a leader in the Napa and New York City kitchens of Michelin star restaurants and use this experience to shape the Hospitality Team at Dry Farm Wines.
I think of building our Team the same way as I did when I was configuring a fine dining kitchen; we need a sous chef, we need dedicated line cooks, and we need to think of challenges before they happen. In doing this, we will set the standard for premium e-commerce service.
I deeply appreciate you investing the time to learn about us and look forward to getting to know more about you.
Gratefully,
Rae, Director of Hospitality 
Requirements 
Dry Farm Wines is looking for a Hospitality Concierge who brings a deep understanding of Michelin-level standards of care to every customer interaction. This is a role for someone who thrives in a fast-moving, ever-evolving environment. You will succeed in this role if you are someone who leads with curiosity, adapts without hesitation, and takes pride in delivering an exceptional experience every single time. This is not your standard customer service or account concierge role.
Responsibilities
Customer Communication &amp; Experience
<ul><li>Serve as a primary point of contact for customers across all channels (phone, email, text, and live chat) delivering thoughtful, educated, and personalized communication</li><li>
Collaborate closely with the broader hospitality team to surface recurring customer feedback, emerging trends, and relevant insights to the Director of Hospitality
</li><li>Represent the Dry Farm Wines brand with consistency and integrity across every touchpoint</li><li>
Anticipate customer needs proactively, resolving issues with grace and efficiency</li><li>
Contribute to a team culture of continuous improvement; sharing ideas, flagging gaps, and evolving with the business</li><li>
Handle sensitive or complex customer situations with professionalism and emotional intelligence, turning challenges into positive experiences</li></ul> 
Wine Knowledge &amp; Education<ul><li>
Speak fluently and confidently about our wines, our sourcing philosophy, and our brand values in a way that educates and excites</li><li>
Educate customers in an approachable, non-intimidating way that reflects our brand's passion and philosophy</li><li>
Stay current on the Dry Farm Wines portfolio, seasonal offerings, and any product updates</li></ul>
Operations &amp; Process<ul><li>
Participate actively in team meetings, contributing insights and ideas that help elevate the overall customer experience</li><li>
Utilize Zendesk and other platforms effectively, applying proper tags and workflows to help track customer impact and feedback</li><li>
Identify patterns and inefficiencies in day-to-day operations and proactively suggest improvements</li><li>
Adhere to and help refine team SOPs to ensure consistency and quality across all customer touchpoints</li><li>
Use the systems and processes in place to gain a deep understanding of each customer's history and preferences to deliver a consistently personalized experience</li></ul>
Experience &amp; Qualifications<ul><li>
Minimum 4 years of experience in a high-caliber hospitality environment (Michelin-starred restaurant, luxury hotel, fine wine retail, or equivalent)</li><li>
Basic knowledge of wine (production, regions, natural and biodynamic farming, and food pairing)</li><li>
Demonstrated ability to communicate in a polished, educated, and approachable manner - both written and verbal</li><li>
Experience working in a remote or distributed team environment is a plus</li></ul>
Skills<ul><li>
Multitasking - Able to manage high volumes across multiple communication channels simultaneously without sacrificing quality</li><li>
Emotional intelligence - Reads the room (or the inbox) with ease; meets every customer where they are with patience and empathy</li><li>
Problem-solving under pressure - Stays composed and solution-oriented when things get complicated or fast-paced</li><li>
Attention to detail - Nothing slips through; from a customer's preference note to a follow-up email, precision matters</li><li>
CRM &amp; tech fluency - Comfortable navigating customer platforms, ticketing systems, and remote communication tools</li><li>
Critical thinking - Goes beyond the surface to understand what a customer truly needs and how best to serve them</li></ul>
Who you are
You don't wait to be told what to do - you see what needs to happen and you do it. You embrace change as part of the process, not a disruption to it. You bring a positive, roll-up-your-sleeves energy to the team, and you understand that excellence in hospitality is never accidental. It's intentional, every day.
Next Steps
Once you&rsquo;ve submitted the questionnaire and resume, here&rsquo;s what to expect:<ul><li>
Application Review. We&rsquo;ll review your questionnaire and resume and follow up with you within a week.</li><li>
Meet &amp; Greet Call. Next, we&rsquo;ll begin with scheduling a video interview, which will last about 10 minutes for a meet and greet.
</li><li>Group Call. We&rsquo;ll then schedule a 30-minute call with more people from the team. It&rsquo;s a chance for us to get to know you better, and for you to better know us and our business.
</li><li>Project Review. We will assign you a specific project that will help us understand your work product. It will be a project within your area of hire. Then we will schedule a 30-60 minute video interview to review the project.</li><li>
Virtual Visit. If we&rsquo;re all still a good fit for each other, next we&rsquo;ll plan a virtual working interview/socials. You&rsquo;ll virtually meet with a group of us for an open and wide-ranging conversation, experience our work environment, work on a project, and present it to us. You will get an intimate close look at us, and how we work together to create magic.</li><li>
In-Person (or Virtual Visit). If we&rsquo;re all still a good fit for each other, next we&rsquo;ll bring you to us for an in-person working interview/socials (or a virtual visit in these current times). This is typically a two day interview. You&rsquo;ll connect with a group of us for an open and wide-ranging conversation, experience our work environment, work on a project and present it to the team, and get to know us better. Any expenses are hosted by us.</li><li>
Together, we will determine next steps.</li></ul></div>

Hospitality Specialist

Alila Hotels

<div>
 
 Organization- Alila Jabal Akhdar
 
 
 
 
 Summary
 
 
 
 
 Job Summary
 
 :
 
 
 The Leisure Concierge Agent is responsible for creating unique, engaging, and personalized leisure experiences for hotel guests. Specializing in astronomy, mountain hiking, via ferrata, and other outdoor adventure activities, the agent will curate tailored itineraries and tours, ensuring guests have safe and enjoyable experiences. This role involves extensive knowledge of local natural attractions, outdoor safety, and the ability to provide exceptional guest service.
 
 
 
 Key Responsibilities
 
 :
 
 
 <ul>
 <li>
 Guest Interaction and Personalized Service:
 </li>
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 Welcome and engage guests, ensuring a friendly and professional experience from arrival to departure.
 </li>
 <li>
 Understand guest preferences and expectations to tailor astronomy tours, mountain hiking, via ferrata adventures, and other leisure activities accordingly.
 </li>
 <li>
 Provide detailed information about local natural landmarks, trails, stargazing opportunities, and adventure activities.
 </li>
 <li>
 Offer suggestions on the best times and locations for stargazing and other outdoor activities based on weather and seasonal conditions.
 </li>
 <li>
 Tour and Activity Coordination:
 </li>
 <li>
 Plan, organize, and lead astronomy sessions, guided hikes, mountain tours, and via ferrata expeditions.
 </li>
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 Collaborate with local tour providers, guides, and adventure specialists to ensure a smooth and safe guest experience.
 </li>
 <li>
 Ensure all equipment and gear necessary for activities (e.g., telescopes, hiking gear, helmets) are maintained, properly set up, and available for guest use.
 </li>
 <li>
 Provide thorough safety briefings for all activities, emphasizing proper equipment use and safety procedures.
 </li>
 <li>
 Astronomy and Outdoor Expertise:
 </li>
 <li>
 Stay updated on astronomy events (e.g., meteor showers, eclipses) and communicate upcoming celestial phenomena to guests.
 </li>
 <li>
 Possess expert knowledge of local trails, mountain routes, and via ferrata paths, including difficulty levels and potential risks.
 </li>
 <li>
 Provide educational insights into local geography, and ecosystems during guided tours.
 </li>
 <li>
 Monitor weather conditions to ensure the safety and comfort of guests during outdoor excursions.
 </li>
 <li>
 Guest Safety and Risk Management:
 </li>
 <li>
 Conduct risk assessments for all activities, ensuring adherence to safety standards.
 </li>
 <li>
 Ensure guests are equipped with proper attire and gear for outdoor activities.
 </li>
 <li>
 Respond promptly to any guest concerns or emergencies that arise during activities, coordinating with hotel staff and local emergency services when necessary.
 </li>
 <li>
 Administrative Tasks:
 </li>
 <li>
 Maintain accurate records of guest bookings, activity schedules, and feedback.
 </li>
 <li>
 Handle any special requests, bookings, and follow-up on guest inquiries.
 </li>
 <li>
 Track and manage inventory of equipment and supplies needed for astronomy and outdoor activities.
 </li>
 <li>
 Assist with marketing efforts by promoting leisure activities to guests during check-in and through digital channels.
 
 
 </li>
 </ul>
 
 Qualifications
 
 :
 
 
 <ul>
 <li>
 Previous experience in hospitality, customer service, or tourism, with a focus on outdoor adventure and astronomy.
 </li>
 <li>
 Knowledge of local geography, hiking trails, mountain climbing techniques, and celestial events.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Ability to manage time and coordinate multiple activities effectively.
 </li>
 <li>
 Certification in first aid and CPR, with knowledge of wilderness survival and outdoor safety.
 </li>
 <li>
 Physical fitness and ability to guide strenuous activities such as hiking and climbing.
 
 
 </li>
 </ul>
 This role is ideal for a passionate individual who loves nature, adventure, and the night sky, and who strives to deliver memorable, high-quality experiences for hotel guests.
</div>

Leisure Concierge - Astronomer & Geologist

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