hospitality it business analyst

Vail Resorts

<div>Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you&rsquo;re ready to pursue your fullest potential, we want to get to know you! 
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). 
Job Summary:
The Hospitality IT team at Vail Resorts is seeking a detail-oriented Business Analyst to support technology-driven initiatives across lodging, transportation, golf, spas, and Signature Clubs. This role focuses on coordinating project activities, gathering requirements, and ensuring timely delivery of solutions that enhance guest and operational experiences.<div> 
Job Specifications:<ul><li>
Starting Wage: $70,944.80 - $93,494.73</li><li>
Employment Type: Year Round</li><li>
Shift Type: Full Time hours available</li><li>
Minimum Age: At least 18 years of age</li><li>
Housing Availability: No</li></ul></div> 
Job Responsibilities:
Project Delivery &amp; Technical Support<ul><li>
Lead end-to-end business analysis for projects, including gathering requirements and documentation of functional specifications.</li><li>
Translate business needs into detailed user stories, use cases, and acceptance criteria aligned with project goals.</li><li>
Design and execute test plans and scripts to validate solutions; manage defect tracking and resolution.</li><li>
Create system diagrams and process flows to support solution design and stakeholder understanding.</li><li>
Ensure all project work adheres to SOX and PCI compliance standards.</li><li>
Coordinate with development teams and vendors to deliver application upgrades and new functionality.</li></ul> 
Leadership &amp; Collaboration<ul><li>
Facilitate stakeholder workshops, planning sessions, and design reviews to align project scope and outcomes.</li><li>
Communicate effectively across technical and non-technical audiences, ensuring clarity and transparency.</li><li>
Build strong relationships with business units, IT teams, and third-party vendors to support project delivery.</li><li>
Demonstrate adaptability in a fast-paced environment with shifting priorities and evolving requirements.</li><li>
Exhibit strong attention to detail and commitment to quality throughout the project lifecycle.</li><li>
Lead with initiative and thoughtfulness, contributing to process improvement and team development.</li></ul> 
Job Requirements:
<ul><li>2-3 years of IT Business Analysis experience, preferably within ITIL frameworks.</li><li>
Proven experience delivering enhancements via SDLC methodologies.</li><li>
Prior ownership of hospitality applications (e.g., IQware POS, Inntopia, Agilysys, Springer Miller).</li><li>
Experience with Jira, Confluence, Smartsheet, IT Connect.</li><li>
Excellent communication, documentation, and interpersonal skills.</li><li>
Bachelor&rsquo;s degree in information systems, Computer Science, or related field.</li></ul>
Preferred<ul><li>
Hospitality industry experience (lodging, transportation, golf, spas).</li><li>
Experience with PMS or CRS systems (e.g., Oracle, SynXis, Springer Miller).</li><li>
Familiarity with analytics tools and advanced Excel (Macros, VBA).</li><li>
Exposure to work order systems (Ivanti, Jira).</li><li>
Certifications such as PMI-BA, PMI-ACP, IIBA, PSPO, POPM.</li></ul> 
The expected Total Compensation for this role is $70,944.80 - $93,494.73. Individual compensation decisions are based on a variety of factors. 
Job Benefits<ul><li>
Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
</li><li>MORE employee discounts on lodging, food, gear, and mountain shuttles</li><li>
401(k) Retirement Plan
</li><li>Employee Assistance Program</li><li>
Excellent training and professional development</li></ul>
Full Time roles are eligible for the above, plus:<ul><li>
Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)</li><li>
Free ski passes for dependents</li><li>
Critical Illness and Accident plans</li></ul> 
Vail Resorts offers a &lsquo;Hybrid&rsquo; work environment where employees living within 50 miles of the Broomfield office work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays. Employees living outside of a commutable distance can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming. 
Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. 
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. 
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. 
Requisition ID 512865 
Reference Date: 12/11/2025 
Job Code Function: Applications</div>

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