hospitality operations manager

Hilton

<div>Operations Manager
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &amp; Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it&rsquo;s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Operations Manager oversees and directs all aspects of the hotel&rsquo;s operational departments which include, the Front Desk Service, Food &amp; Beverage, Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant departments. The role ensures that these departments are well run by maximizing revenues and profits, minimizing operating costs, implementing and following up on service standards of team members. He / she ensures the highest level of customer satisfaction.
What will I be doing?
As the Operations Manager, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular the GM, DBD, FC and HRD.</li>
<li>In-charge of Front Office, Housekeeping, Security, Engineering, Food &amp; Beverage, Kitchen, Recreation as well as Food Safety.</li>
<li>Actively participate in the key management issues in the property such as Capital projects, refurbishments, training and customer service.</li>
<li>Train team members and implement Hilton standard and related departmental regulations.</li>
<li>Conduct routine inspections of all areas in the hotel to ensure that all hardware and software are in optimum condition.</li>
<li>Make a detailed and realistic cost control plan to control operating costs for each department to maximize operating profits without compromising Hilton standards, safety procedures and guest experience.</li>
<li>Analyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime and other expenses including costs for outsourcing of labour or services.</li>
<li>Manage direct reports professionally to ensure effective teamwork and operations.</li>
<li>Plan or approve appropriate annual, quarterly, monthly budgets, targets and work plans for each direct report.</li>
<li>Conduct regular Operations meetings including all direct reports.</li>
<li>Supervise daily team members&rsquo; performance and grooming.</li>
<li>Ensure that duty rosters are based on the needs of the hotel and are compliant with labour laws.</li>
<li>Ensure hotel and direct reports achieve key targets including but not limited to revenue, profit, SALT, QA, turnover, etc.</li>
<li>Work with the DBD and F&amp;B Managers to ensure that all aspects of F&amp;B is operating cost effectively (menu presentations / menu / pricing / promotions and ongoing activities).</li>
<li>Assist the DBD in establishing (with C&amp;C Sales) an efficient and competitive C&amp;C strategy and pricing.</li>
<li>Supervise and head all hotel activities, such as celebrations, decorations, communication and coordination with conference organizers, etc.</li>
<li>Evaluate competitors&rsquo; products and price policies twice a year.</li>
<li>Ensure that VIP guests receive the care and service they deserve every day.</li>
<li>Adhere to the hotel&rsquo;s security and emergency policies and procedures.</li>
<li>Assist the General Manager in all activities and functions relating to the daily operations of the hotel.</li>
<li>Complete relevant tasks assigned by the General Manager.</li>
<li>The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.</li>
<li>Carry out any other reasonable duties and responsibilities as assigned.</li>
</ul>What are we looking for?
An Operations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Hospitality: Passionate about delivering exceptional guest experiences.</li>
<li>Integrity: Do the right thing, all the time.</li>
<li>Leadership: Strive to be leader in our industry and in our communities.</li>
<li>Teamwork: A team player in everything you do.</li>
<li>Ownership: Take ownership of your actions and decisions.</li>
<li>Now: Operate with a sense of urgency and discipline.</li>
<li>College degree or equivalent.</li>
<li>At least 2 years of relevant operations experience.</li>
<li>Experienced in the Hospitality, Travel and Leisure industry management.</li>
<li>Proficient in English and Chinese translations to meet business needs.</li>
<li>Proficient in Microsoft Word and Excel.</li>
<li>Resourceful, creative and able to maintain flexibility.</li>
</ul>What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Operations Manager

MIRA CONSTRUCTION L.L.C

Overview MIRA Construction is looking for an experienced and hands-on Operations Manager / Project Manager for one of our projects in Bakery Industry. We are looking for a professional to oversee and optimise the daily operations of the bakery business. The ideal candidate has relevant experience in bakery, hotel, or restaurant industries and a strong background in managing teams, processes, and resources. Key Responsibilities <ul><li>Oversee and coordinate daily operations of the bakery.</li><li>Manage HR-related processes: payroll, recruitment (if needed), onboarding, and staff qualification training.</li><li>Ensure smooth supply chain and handle procurement, inventory, and delivery logistics.</li><li>Coordinate maintenance and repair tasks to ensure equipment and facilities are in excellent condition.</li><li>Monitor performance and implement operational improvements to increase efficiency and quality.</li><li>Collaborate with management to plan and execute operational projects.</li></ul> Requirements <ul><li>Proven experience as an Operations Manager or Project Manager, preferably in the bakery, hospitality, or restaurant industry.</li><li>Strong organisational and leadership skills.</li><li>Knowledge of supply chain management and operational best practices.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to work in a fast-paced environment and handle multiple tasks.</li><li>English - B2-C1, Russian is preferable, but not obligatory.</li></ul> Benefits <ul><li>Competitive salary;</li><li>Official UAE employment status;</li><li>Comprehensive medical insurance coverage;</li><li>Opportunity to develop and grow within a dynamic environment;</li><li>Friendly and supportive team.</li></ul>Note: Dear Candidates, due to a high volume of applications, only selected candidates will be contacted for interviews. We appreciate your understanding. Thank you for considering a career with us.<img src="https://www.jobg8.com/Tracking.aspx?fWvNQADmqktw6CgnA4r7%2f%2fhjccLgM5Cyb" width="0" height="0" />

Operations Manager / Project Manager (Bakery Industry)

SmartStay

<div>
 
 Reinventing Short-Term Renting
 
 
 
 At SmartStay, we're changing the game in Dubai's hospitality scene with our exceptional approach to managing holiday homes. Our focus is on providing 5-star guest experiences and ensuring every stay is unforgettable. We believe that delivering outstanding service leads to glowing reviews and, most importantly, keeps guests coming back. As the team continues to grow, we are looking for an Operations Manager to oversee daily operations and ensure our high standards are consistently met.
 
 
 
 The Role: Operations Manager
 
 
 
 The Operations Manager ensures seamless day-to-day performance across all SmartStay departments &mdash; Guest Relations, Housekeeping, Engineering, Warehouse, and Logistics &mdash; maintaining the highest standards of service and compliance in line with SmartStay's brand promise and UAE holiday home regulations. This role drives operational efficiency, guest satisfaction, and team accountability through structured systems, proactive leadership, and process excellence.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Lead and oversee daily operations across all SmartStay operational departments to ensure consistent service delivery, property readiness, and adherence to brand standards
 </li>
 <li>
 Directly manage the Guest Relations Department and supervise department heads for Housekeeping, Engineering, and Storekeeping
 </li>
 <li>
 Foster accountability, cross-departmental communication, and a strong "One Team" culture
 </li>
 <li>
 Collaborate with all departments to resolve operational issues efficiently, ensuring minimal guest disruption
 </li>
 <li>
 Manage guest escalations and complaints with empathy, professionalism, and a service recovery mindset
 </li>
 <li>
 Control glitch management to ensure all issues are resolved promptly and in line with company standards
 </li>
 <li>
 Ensure every SmartStay property meets 5-star holiday home standards prior to guest check-in
 </li>
 <li>
 Conduct regular and random property inspections to verify compliance with SmartStay readiness and quality benchmarks
 </li>
 <li>
 Maintain, review, and update Standard Operating Procedures (SOPs) to ensure consistency, quality, and compliance across all operational areas
 </li>
 <li>
 Ensure compliance with UAE regulations, including DTCM and Sakani guest registration processes
 </li>
 <li>
 Coordinate updates to operational checklists, inspection templates, and Trainual materials
 </li>
 <li>
 Drive operational initiatives such as process improvements, vendor assessments, and adoption of technology platforms (Breezeway, Monday.com, etc.)
 </li>
 <li>
 Monitor KPIs, guest reviews, and operational reports to identify trends, address inefficiencies, and recommend improvements
 </li>
 <li>
 Identify operational bottlenecks and propose structured, data-driven solutions
 </li>
 <li>
 Review and approve operational quotations and vendor payments in coordination with the Finance Manager
 </li>
 <li>
 Track monthly operational budgets, monitor expenses, and ensure adherence to cost-control measures.
 </li>
 <li>
 Contribute to strategic planning, resource forecasting, and continuous improvement initiatives to strengthen overall operational performance
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Minimum of 3 years of managerial experience in Guest Relations, Front Office, or Operations within a luxury holiday home or 5-star hotel in UAE
 </li>
 <li>
 Strong leadership skills with proven ability to train, mentor, and manage teams effectively
 </li>
 <li>
 Excellent communication and interpersonal skills, with a guest-first mindset and ability to manage escalations calmly
 </li>
 <li>
 Solid operational background with knowledge of housekeeping, maintenance, and property readiness processes
 </li>
 <li>
 Proficiency in property and task management platforms such as HostAway, Breezeway, and Monday.com is a plus
 </li>
 <li>
 Familiarity with Sakani and DTCM guest registration portals is a plus
 </li>
 <li>
 A valid UAE driving license is required
 </li>
 <li>
 Ability to multitask, prioritize, and deliver under pressure while maintaining attention to detail
 </li>
 <li>
 Hands-on, proactive approach with strong problem-solving and decision-making capabilities
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Salary range AED 13,000 to 17,000 depending on experience
 </li>
 <li>
 Health insurance, annual flight allowance, and discretionary performance bonus
 </li>
 <li>
 Five-day work week with flexibility during critical periods
 </li>
 <li>
 A dynamic workplace culture that values innovation, efficiency, and collaboration
 
 
 </li>
 </ul>
 
 How To Apply:
 
 
 
 If you're passionate about delivering exceptional operational excellence and driving seamless hospitality experiences, we want to hear from you. We look forward to discussing how you can contribute to our team and help us achieve new heights!
</div>

Operations Manager (Hospitality)

Smartstay.in

<div>Reinventing Short-Term Renting
At SmartStay, we&rsquo;re changing the game in Dubai&rsquo;s hospitality scene with our exceptional approach to managing holiday homes. Our focus is on providing 5-star guest experiences and ensuring every stay is unforgettable. We believe that delivering outstanding service leads to glowing reviews and, most importantly, keeps guests coming back. As the team continues to grow, we are looking for an Operations Manager to oversee daily operations and ensure our high standards are consistently met.
The Role: Operations Manager
The Operations Manager ensures seamless day-to-day performance across all SmartStay departments &mdash; Guest Relations, Housekeeping, Engineering, Warehouse, and Logistics &mdash; maintaining the highest standards of service and compliance in line with SmartStay&rsquo;s brand promise and UAE holiday home regulations. This role drives operational efficiency, guest satisfaction, and team accountability through structured systems, proactive leadership, and process excellence.
Key Responsibilities:<ul>
<li>
Lead and oversee daily operations across all SmartStay operational departments to ensure consistent service delivery, property readiness, and adherence to brand standards.</li>
<li>Directly manage the Guest Relations Department and supervise department heads for Housekeeping, Engineering, and Storekeeping.</li>
<li>Foster accountability, cross-departmental communication, and a strong &ldquo;One Team&rdquo; culture.</li>
<li>Collaborate with all departments to resolve operational issues efficiently, ensuring minimal guest disruption.</li>
<li>Manage guest escalations and complaints with empathy, professionalism, and a service recovery mindset.</li>
<li>Control glitch management to ensure all issues are resolved promptly and in line with company standards.</li>
<li>Ensure every SmartStay property meets 5-star holiday home standards prior to guest check-in.</li>
<li>Conduct regular and random property inspections to verify compliance with SmartStay readiness and quality benchmarks.</li>
<li>Maintain, review, and update Standard Operating Procedures (SOPs) to ensure consistency, quality, and compliance across all operational areas.</li>
<li>Ensure compliance with UAE regulations, including DTCM and Sakani guest registration processes.</li>
<li>Coordinate updates to operational checklists, inspection templates, and Trainual materials.</li>
<li>Drive operational initiatives such as process improvements, vendor assessments, and adoption of technology platforms (Breezeway, Monday.com, etc.).</li>
<li>Monitor KPIs, guest reviews, and operational reports to identify trends, address inefficiencies, and recommend improvements.</li>
<li>Identify operational bottlenecks and propose structured, data-driven solutions.</li>
<li>Review and approve operational quotations and vendor payments in coordination with the Finance Manager.</li>
<li>Track monthly operational budgets, monitor expenses, and ensure adherence to cost-control measures.
</li><li>Contribute to strategic planning, resource forecasting, and continuous improvement initiatives to strengthen overall operational performance.</li>
</ul>
Skills &amp; Qualifications<ul>
<li>
Minimum of 3 years of managerial experience in Guest Relations, Front Office, or Operations within a luxury holiday home or 5-star hotel in UAE</li>
<li>Strong leadership skills with proven ability to train, mentor, and manage teams effectively.</li>
<li>Excellent communication and interpersonal skills, with a guest-first mindset and ability to manage escalations calmly.</li>
<li>Solid operational background with knowledge of housekeeping, maintenance, and property readiness processes.</li>
<li>Proficiency in property and task management platforms such as HostAway, Breezeway, and Monday.com is a plus</li>
<li>Familiarity with Sakani and DTCM guest registration portals is a plus</li>
<li>A valid UAE driving license is required.</li>
<li>Ability to multitask, prioritize, and deliver under pressure while maintaining attention to detail.</li>
<li>Hands-on, proactive approach with strong problem-solving and decision-making capabilities.</li>
</ul>
What We Offer<ul>
<li>
Salary range AED 13,000 to 17,000 depending on experience.</li>
<li>Health insurance, annual flight allowance, and discretionary performance bonus.</li>
<li>Five-day work week with flexibility during critical periods.</li>
<li>A dynamic workplace culture that values innovation, efficiency, and collaboration.</li>
</ul>
How To Apply:
If you&rsquo;re passionate about delivering exceptional operational excellence and driving seamless hospitality experiences, we want to hear from you. We look forward to discussing how you can contribute to our team and help us achieve new heights!</div>

Back alive barbershop

About Us Back Alive Barbershop isn&rsquo;t your regular barbershop. We&rsquo;re one of Dubai&rsquo;s most viral and recognized grooming brands known for quality, precision, and the experience we deliver every day. We&rsquo;re expanding fast, and we&rsquo;re looking for a sharp Operations Manager who can help us keep things running like a machine organized, consistent, and world-class. What You&rsquo;ll Do<ul><li>Make sure both branches (City Walk &amp; Marina) open on time and run smoothly every day.</li><li>Keep staff accountable for grooming, attendance, and performance.</li><li>Monitor client experience and ensure every visit feels premium.</li><li>Handle daily reports, KPIs, inventory, and maintenance follow-ups.</li><li>Keep owners fully updated on performance, issues, and improvements.</li><li>Be the link between management and the team communicate clearly and lead effectively.</li></ul>Who We&rsquo;re Looking For<ul><li>Proactive, hard-working, tech-savvy, and highly organized.</li><li>Prior experience in operations, hospitality, or retail management is a big plus.</li><li>Excellent at communication and people leadership.</li><li>Obsessed with details, structure, and accountability.</li><li>Able to follow SOPs precisely and keep the team aligned.</li><li>Knows how to stay calm, professional, and solution-oriented.</li></ul>Tools You&rsquo;ll Use<ul><li>Google Sheets, Notion, WhatsApp, Fresha, and basic report systems.</li></ul>Job Type: Full-timePay: AED5,000.00 - AED10,000.00 per month

Optylon Krea

<div>
 
 
 Optylon Krea
 
 is a leading real estate development and investment management firm with two decades of industry leadership, managing assets worth &euro;1.8 billion across Portugal and Turkey. Our strategic investment advisory services and innovative approach position us at the forefront of the market.
 
 
 
 
 
 Our portfolio includes
 
 LovelyStay
 
 , Portugal's leading tourism accommodation manager, and
 
 Ando Living
 
 , our premium serviced residences brand. LovelyStay combines cutting-edge technology with a dedicated international team to provide unique and efficient lodging experiences. Ando Living sets new standards in hospitality with properties in Portugal, Turkey, and soon in vibrant cities like Madrid, Paris, and London. Our focus on innovation, transparency, and growth, combined with our commitment to continuous improvement and a collaborative spirit, drives our success!
 
 
 
 
 
 As
 
 Operations Manager
 
 , you will be responsible for ensuring the flawless day-to-day operation of Ando Living units in Istanbul, Turkey. You will uphold and elevate brand standards, lead operational excellence, and support the launch of new projects in close collaboration with headquarters and cross-functional teams.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Oversee and guarantee seamless operations across all Ando Living units, ensuring high-quality service for both guests and owners.
 </li>
 <li>
 Prepare and manage the Profit &amp; Loss (P&amp;L) statements for each Ando Living project, ensuring financial targets are met and maintaining full accountability for both revenue generation and cost control.
 </li>
 <li>
 Assure compliance with Ando Living brand standards and operational procedures.
 </li>
 <li>
 Prepare, plan, and supervise the launch of new Ando Living projects within the country.
 </li>
 <li>
 Monitor and resolve guest and owner complaints, ensuring final satisfaction and service recovery.
 </li>
 <li>
 Oversee relationships with external service providers (e.g., cleaning, maintenance, security), ensuring quality, cost-efficiency, and contract compliance.
 </li>
 <li>
 Lead, manage, and motivate a dedicated team, fostering a culture of excellence, efficiency, ethics, and integrity.
 </li>
 <li>
 Design and implement training programs to upskill staff and reinforce brand standards.
 </li>
 <li>
 Define and monitor operational KPIs to track performance, identify trends, and drive continuous improvement.
 </li>
 <li>
 Ensure all units comply with local health, safety, and legal regulations, conducting regular audits and implementing corrective actions.
 </li>
 <li>
 Collaborate directly with headquarters to support future project developments.
 </li>
 </ul>
 
 
 
 
 
 Profile:
 
 
 <ul>
 <li>
 Proven experience in hospitality operations or property management.
 </li>
 <li>
 Strong leadership and team management capabilities.
 </li>
 <li>
 Excellent problem-solving and communication skills.
 </li>
 <li>
 Detail-oriented with a passion for service excellence.
 </li>
 <li>
 Comfortable working in a dynamic, fast-paced environment.
 </li>
 <li>
 
 Fluent in English
 
 ; other languages are a plus.
 </li>
 </ul>
 
 
 
 
 
 Note:
 
 Please make sure to upload your CV in
 
 English
 
 , so we can properly review your application.
 
 
 
 
 
 ANDO Living Group is committed to the principles of equality and non-discrimination in access to employment. The Group values the diversity of the people it employs and provides equal opportunities and equal treatment in access to employment and does not discriminate or deprive any person of their rights based on, for example, reduced capacity to work, disability, or chronic illness. ANDO Living Group fosters a diverse work environment where individual differences are recognized, respected, and valued to develop everyone's full potential and make use of their personal and professional talents and strengths.
 
</div>

Operations Manager - Hospitality

TIMELESS Lounge & Bars

Job SummaryWe are seeking a dynamic and detail-oriented Project Manager with proven experience in hospitality venue development to lead the design, construction, licensing, and launch of a new premium hospitality concept. This role requires strong project management expertise, hands-on involvement in construction and fit-out, and the ability to oversee all pre-opening and post-opening phases to ensure successful delivery and ongoing operational excellence.Key ResponsibilitiesPre-Opening / Project Management Phase<ul><li>Oversee and manage the end-to-end setup of the project, including design coordination, construction oversight, procurement, recruitment, and scheduling.</li><li>Coordinate with architects, designers, contractors, and suppliers to ensure timely and quality execution aligned with brand and design standards.</li><li>Manage government approvals and licensing, including permits, trade licenses, health &amp; safety certifications, and other regulatory requirements.</li><li>Prepare and monitor project timelines, budgets, and progress reports, ensuring efficient delivery and cost control.</li><li>Conduct regular site visits and inspections to ensure adherence to quality, design intent, and safety standards.</li><li>Serve as the main point of contact for all stakeholders &mdash; including landlords, consultants, and government authorities &mdash; throughout the project lifecycle.</li></ul>Post-Opening / Operational Transition<ul><li>Oversee the handover process from construction to operations, ensuring all systems, procedures, and facilities are fully functional.</li><li>Implement operational structures and SOPs for smooth day-to-day management.</li><li>Lead the recruitment, onboarding, and training of operational staff to meet service and performance standards.</li><li>Ensure compliance with health, safety, and hygiene regulations in all operational aspects.</li><li>Support senior management with vendor management, budgeting, and performance reporting.</li><li>Drive continuous improvement initiatives to enhance efficiency and guest satisfaction.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Project Management, Construction, Architecture, or Hospitality Management (or related field).</li><li>Minimum 3&ndash;5 years of experience managing hospitality, F&amp;B, or commercial projects, including fit-out and pre-opening phases.</li><li>Strong understanding of construction workflows, design coordination, and regulatory processes in the UAE.</li><li>Proven track record with government licensing and compliance documentation.</li><li>Exceptional attention to detail, organizational, and leadership skills.</li><li>Fluent in English; Russian language proficiency is a strong advantage.</li><li>Ability to work independently, manage multiple stakeholders, and deliver under tight deadlines.</li><li>PMP certification or equivalent project management credential is a plus.</li></ul>Compensation<ul><li>Salary: From AED 15,000 per month (depending on experience)</li><li>Job Type: Full-time</li></ul>Job Type: Full-timePay: From AED15,000.00 per monthApplication Question(s):<ul><li>Please describe a hospitality or commercial project you managed from design to opening. Include details about your role in construction coordination, government licensing, budgeting, and how you ensured the project was completed on time and within budget.</li></ul>

Project Manager

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