hospitality operations manager

Staypineapple

<div>
 Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you.
 
 
 
 Who We&rsquo;re Looking For
 
 
 
 
 OPERATIONS MANAGER
 
 
 
 The Operations Manager provides leadership to the Operations Team to ensure that all guests receive the highest level of service that is consistent with the philosophy of Pineapple Hospitality. The Operations Manager is also responsible for ensuring that the operating departments of the hotel provides all guests with quality service and a clean and safe environment during their stay at the hotel.
 
 
 
 What To Expect
 
 
 
 
 Here are a few things that will make your days full and rewarding:
 
 
 
 <ul>
 <li>
 Supervising, coaching, mentoring and monitoring team members throughout the hotel as assigned by the General Manager.
 </li>
 <li>
 Ensures that all guests receive excellent service during their stay at our hotel. This is achieved by leading by example and understanding the Pineapple Hospitality culture
 </li>
 <li>
 Interview, select, hire and train applicants for the Rooms division.
 </li>
 <li>
 Prepare performance reviews and provide assessment of team members&rsquo; performance and development. Provide ongoing coaching and feedback. Prepare counseling documentation and conduct counseling meetings as necessary.
 </li>
 <li>
 Monitoring overtime and payroll costs, department costs and assisting with preparation of budgets.
 </li>
 <li>
 Maintain security of room keys and key control procedures.
 </li>
 <li>
 Compile and report any damage, repair needs, safety or maintenance issues to the maintenance department or the General Manager.
 </li>
 <li>
 Ensure positive guest service in all areas. Respond to complaints, taking appropriate actions to turn dissatisfied guests into return guests. Demonstrated initiative &ndash; ability to think, work, and make independent decisions based on sound judgment.
 
 
 </li>
 </ul>
 
 Your Experience And Qualifications
 
 
 
 <ul>
 <li>
 High School Diploma or equivalent.
 </li>
 <li>
 One to three years of related experience.
 </li>
 <li>
 Strong team-building skills including the ability to lead, cooperate, motivate, and contribute as part of a team.
 </li>
 <li>
 Working knowledge of Opera PMS preferred.
 </li>
 <li>
 Ability to quickly assess situations and create effective resolutions to problems.
 </li>
 <li>
 Possess a passion to provide excellent customer service.
 </li>
 <li>
 Proficient at fulfilling requests in a thorough and timely manner.
 </li>
 <li>
 Excellent verbal and written business communication skills.
 
 
 </li>
 </ul>
 
 Why us?
 
 
 
 As a Growing Company, Staypineapple Offers Plenty Of Opportunities. If You Love Making a Positive Impact On The Lives And Experiences Of Others, Join Our Team. Plus, We Offer
 
 
 <ul>
 <li>
 Excellent pay &amp; benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, disability insurance, pet insurance, etc.)
 </li>
 <li>
 Hotel discounts
 </li>
 <li>
 Food &amp; Beverage discounts
 </li>
 <li>
 Learning &amp; growth opportunities
 </li>
 <li>
 Special events &amp; celebrations
 
 
 </li>
 </ul>
 Pay: $70,000.00 - $75,000.00 per year
 
 
 Status: Full Time, Non-Exempt
</div>

Operations Manager

Hilton

<div>Operations Manager
the Operations Manager is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. 
What will I be doing? 
the Operations Manager, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)</li><li>
Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals</li><li>
Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded</li><li>
Respond to audits that are completed by the company to ensure continual improvement is achieved</li><li>
Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations</li><li>
Comply and exceed hotel and company Service Standards</li><li>
Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action</li><li>
Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company</li><li>
Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction</li><li>
Hold regular briefings and communication meetings with the HOD team</li></ul>
What are we looking for? 
the Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possesss the following qualifications, attitude, behaviours, skills, and values that follow:<ul><li>
A degree or diploma in Hotel Management or equivalent</li><li>
Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management</li><li>
Experience in managing budgets, revenue proposals and forecasting results</li><li>
In-depth knowledge of the hotel / leisure / service sector</li><li>
Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets</li><li>
Accountable and resilient</li><li>
Ability to work under pressure</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Knowledge of the hotel property management systems</li><li>
Previous experience in the same or similar role</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Fairmont

<div>Company Description 
Raffles &amp; Fairmont Red Sea, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont&rsquo;s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
Fairmont The Red Sea is seeking an experienced and guest-focused Fairmont Residences Manager to lead the operations of our luxury residential offering in Umluj, Saudi Arabia.
In this pivotal leadership role, you will oversee the daily operations of the Fairmont Residences, ensuring exceptional service delivery while maintaining the highest standards of luxury hospitality. You will lead a dedicated team, drive operational excellence, and create memorable experiences for residence owners and long-stay guests.
Key Responsibilities<ul><li>
Oversee the daily operations of the Fairmont Residences, ensuring seamless service delivery and adherence to Fairmont&rsquo;s luxury service standards</li><li>
Lead, mentor, and supervise a team of hospitality professionals, fostering a culture of excellence, accountability, and continuous improvement</li><li>
Manage guest and residence owner relations, ensuring exceptional service experiences while addressing inquiries and resolving concerns with professionalism and discretion</li><li>
Develop and implement operational procedures and service standards that enhance efficiency while maintaining the luxury lifestyle experience expected by our guests and owners</li><li>
Monitor and analyze key performance metrics, including guest satisfaction scores, operational efficiency, and financial performance</li><li>
Manage departmental budgets, control costs, and optimize resource allocation to achieve financial targets</li><li>
Coordinate with Rooms, Concierge, Butler Service, and other hotel departments to ensure seamless service delivery and a personalized guest journey</li><li>
Ensure compliance with company policies, health and safety regulations, and local Saudi Arabian requirements</li><li>
Conduct staff training and development programs to ensure consistent delivery of high-quality service</li><li>
Implement tailored services and lifestyle programs for residence owners and long-stay guest</li></ul> 
Qualifications 
<ul><li>
Minimum 5 years of management experience in luxury hospitality operations</li><li>
Minimum 3 years of direct experience managing exclusive lounges, clubs, or residence facilities</li><li>
Proven track record of leading and developing high-performing teams in upscale hospitality environments</li><li>
Demonstrated expertise in guest relations and delivering exceptional customer service to high-net-worth clientele</li><li>
Strong operational and financial management skills, including budget management and cost control</li><li>
Excellent communication and interpersonal skills in English; multilingual abilities are highly preferred</li><li>
Proficiency with property management systems (PMS) and hospitality technology platforms</li><li>
Comprehensive knowledge of luxury hospitality standards and best practices</li><li>
Strong organizational and time management skills with the ability to manage multiple priorities</li><li>
Problem-solving abilities and decisiveness in addressing operational challenges</li><li>
Experience with event coordination and customized guest programming</li><li>
Familiarity with Fairmont service standards and luxury brand positioning is preferred</li><li>
Knowledge of Saudi Arabian hospitality regulations and cultural considerations is advantageous</li></ul> 

Additional Information 
What&rsquo;s in it for you...<ul><li>
The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</li><li>
The chance to define the pre-opening operations for two iconic resorts at one of the world&rsquo;s most anticipated new destinations.</li><li>
Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</li><li>
A competitive package and excellent opportunities for professional growth.</li><li>
Outstanding discounts across the global Accor and luxury brand network.</li></ul></div>

Fairmont Gold & Residence Manager - Fairmont The Red Sea

Ramr

We are looking for an operation manger with experience in F&amp;B to be responsible for overseeing the day-to-day operational performance of RAMR Group. This role ensures that all outlets, production facilities, and support functions run efficiently, profitably, and in full alignment with RAMR's quality standards and brand values. The operations will ensure the on-the-ground execution, driving continuous improvement across people, processes, and guest experience.Education&ndash; Bachelor's degree in Hospitality Management, Business Administration, Food &amp; Beverage Management, or a related field.Experience&ndash; 5&ndash;8 years of progressive operations experience, with at least 3 years in a management role within F&amp;B or hospitality.&ndash; Demonstrable experience managing multi-site or multi-outlet operations.&ndash; Strong background in P&amp;L management and budget ownership.&ndash; Experience in casual dining, quick service, or fine dining environments is advantageous.Job Type: Full-time

Operation manager F&B

Wynn Al Marjan Island

<div>
 
 Job Description
 
 
 
 About Wynn Al Marjan Island:
 
 
 On schedule to open in the United Arab Emirates in Spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.
 
 
 
 About The Position
 
 
 
 Wynn Al Marjan Island is currently seeking a Director of Rooms to join the resort&rsquo;s Front Office Resort Tower team.
 
 
 
 Responsibilities
 
 
 
 The primary duties and responsibilities of this role are:
 
 
 <ul>
 <li>
 Manage the full scope of Resort and Enclave Front Office operations, from pre-arrival to post-departure, ensuring a flawless guest journey.
 </li>
 <li>
 Develop and implement service standards and procedures aligned with luxury brand expectations and Forbes 5-Star criteria.
 </li>
 <li>
 Monitor room inventory, occupancy, and rate strategy in coordination with Revenue Management and Reservations.
 </li>
 <li>
 Utilize hotel systems (PMS, CRM, POS) to streamline processes and enhance operational efficiency.
 </li>
 <li>
 Fulfill operational requirements of both Rooms and Gaming Departments for premium guest experiences.
 </li>
 <li>
 Lead, train, and mentor Front Office staff, promoting a culture of service excellence and continuous improvement.
 </li>
 <li>
 Implement performance management strategies for agents with upsell programs using measurable KPIs.
 </li>
 <li>
 Oversee departmental budget planning and cost control, ensuring alignment with financial targets while optimizing resources for operational efficiency and profitability.
 </li>
 <li>
 Identify high-potential talent and support career development within the team.
 </li>
 <li>
 Coordinate with Housekeeping, Security, VIP Services, Spa, F&amp;B, and other departments to ensure cohesive service delivery.
 </li>
 <li>
 Act as a liaison for Enclave guests, ensuring their unique needs are met with discretion and precision.
 </li>
 <li>
 Champion process optimization and innovation, regularly reviewing workflows and guest touchpoints to enhance service delivery, reduce inefficiencies, and maintain Forbes 5-Star standards.
 </li>
 <li>
 Address guest feedback and service recovery with professionalism and urgency.
 </li>
 <li>
 Maintain close relationships with repeat guests and VIP clientele to enhance loyalty and satisfaction.
 </li>
 <li>
 Drive incremental revenue through strategic upselling initiatives, leveraging guest preferences and data insights to maximize room upgrades, ancillary services, and premium experiences.
 </li>
 <li>
 Serve as the primary liaison for guest feedback management, utilizing Qualtrics analytics to identify trends, implement corrective actions, and elevate overall guest satisfaction scores.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in Hospitality Management or related field.
 </li>
 <li>
 Experience: Minimum 10 years in luxury hospitality, with at least 5 years in a senior Front Office leadership role.
 </li>
 <li>
 Proven track record of managing high-volume, high-touch guest operations.
 </li>
 <li>
 Strong leadership and team development capabilities.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Proficiency in hotel systems (PMS, CRM, POS) and data-driven decision-making.
 </li>
 <li>
 Fluent in English; Arabic is considered a plus.
 </li>
 <li>
 Professional demeanor and commitment to brand standards.
 
 
 </li>
 </ul>
 
 About Wynn Al Marjan Island&rsquo;s Benefits
 
 
 
 We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.
</div>

Director of Rooms

University of South Asia

We&rsquo;re Hiring | Banquet Manager / Caf&eacute; ManagerThe University of South Asia &ndash; Cantt Campus is seeking a dynamic and experienced Banquet Manager / Caf&eacute; Manager to lead caf&eacute; and hospitality operations on campus.This role is ideal for someone with strong experience in caf&eacute;, restaurant, or hospitality management who can deliver an excellent dining and service experience for students, faculty, and campus visitors while ensuring smooth operational management.Location: Lahore &ndash; Cantt CampusEmployment Type: Full-TimeWorking Days: Monday to SaturdayRequired Qualifications &amp; Skills3&ndash;5 years of experience in caf&eacute;, restaurant, or hospitality operationsPrevious experience as Caf&eacute; Manager / Restaurant Supervisor preferredStrong leadership and team management skillsExcellent communication and customer service abilitiesUnderstanding of caf&eacute; workflows and hospitality service standardsKnowledge of POS systems and daily reportingExperience in new caf&eacute; or restaurant openings will be an added advantageKey Responsibilities* Oversee daily caf&eacute; operations including service flow, staff coordination, and customer experience* Manage front-of-house staff including baristas, servers, and cashiers* Assist in recruitment and hiring of caf&eacute; staff and support roles* Ensure high standards of hospitality and customer service* Coordinate closely with the Head Chef and kitchen team for smooth operations* Monitor opening and closing procedures and operational checklists* Maintain cleanliness, hygiene, and presentation standards across the caf&eacute;* Handle customer feedback and resolve complaints professionally* Manage staff scheduling, attendance, and performance supervision* Monitor inventory levels and coordinate stock replenishment* Support implementation of promotions, events, and marketing activities* Assist management in improving operational efficiency and service qualityCampus &amp; Event Responsibilities* Ensure excellent caf&eacute; and banquet services for students, faculty, and university guests* Coordinate catering and hospitality services for university events, seminars, conferences, and student activities* Maintain a welcoming dining environment for the campus community* Work closely with university administration to support campus events and hospitality needs* Manage service efficiency during peak student hours and university eventsSalary Package: Market-competitive salary based on qualifications and experience.How to ApplyInterested candidates may send their updated CV to:hr@usa.edu.pkJob Type: Full-timePay: From Rs70,000.00 per monthWork Location: In person

Banquet Manager / Café Manager

Star Stack Company

Position: Project Manager - Hotel Pre-OpeningLocation: KuwaitIndustry: Hospitality / HotelsA new upcoming 4-Star Hotel in Kuwait is seeking an experienced and highly organized Project Manager to lead and coordinate all pre-opening and soft opening operations. The ideal candidate will work closely with the Chairman and senior management to ensure the successful launch of the hotel by overseeing procurement, setup, and operational readiness of all departments.This role requires strong hospitality, pre-opening experience, procurement knowledge, and project coordination skills to ensure that all hotel facilities, equipment, and operational requirements are prepared before opening.We Are Hiring Project ManagerRequirements (will use this to post in social media platforms)<ul><li>Bachelor&rsquo;s degree in hospitality management, Business Administration, or related field.</li><li>5&ndash;10 years&rsquo; experience in hotel operations or hospitality project management.</li><li>Previous hotel pre-opening experience is highly preferred.</li><li>Strong knowledge of hotel procurement, FF&amp;E, and OS&amp;E.</li><li>Excellent vendor negotiation and project coordination skills.</li><li>Strong organizational and problem-solving abilities.</li><li>Ability to manage multiple tasks and meet deadlines.</li><li>Experience in 4-Star or 5-Star hotel projects is an advantage.</li><li>Fluent in English (Arabic is a plus).</li></ul>Skills<ul><li>Project Management</li><li>Procurement &amp; Vendor Management</li><li>Budget Control</li><li>Hospitality Operations</li><li>Leadership &amp; Coordination</li><li>Attention to Detail</li></ul>Employment Details<ul><li>Location: Kuwait</li><li>Industry: Hospitality / Hotels</li><li>Position Type: Full Time</li><li>Start Date: Immediate / As Soon As Possible</li></ul>Job Types: Full-time, Permanent, ContractPay: From KD500.000 per monthWork Location: In person

Project Manager for 5 Star Hotel

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10000 hospitality operations manager jobs Near Me

Operations Manager

Operations Manager

Fairmont Gold & Residence Manager - Fairmont The Red Sea

Operation manager F&B

Director of Rooms

Banquet Manager / Café Manager

Project Manager for 5 Star Hotel