hospitality operations manager

Dhofar Serenity Residency Homes LLC

Job Title: Hospitality Operations Manager Job SummaryAre you an experienced hospitality leader ready to take ownership of operations in a growing accommodation brand? Dhofar Serenity Residency Homes LLC is seeking a Hospitality Operations Manager to lead daily operations, elevate guest experiences, and drive performance across our serviced residences and homestay portfolio in Salalah.This is an excellent opportunity for a results-driven professional who thrives in a dynamic environment and wants to play a key role in scaling a modern hospitality business.What You&rsquo;ll Do<ul><li>Oversee daily operations of serviced apartments and homestay properties</li><li>Ensure high standards in guest experience, housekeeping, and maintenance</li><li>Manage front office, reservations, and guest relations processes</li><li>Monitor occupancy rates, pricing strategies, and revenue performance</li><li>Lead, train, and supervise operational staff and department heads</li><li>Implement SOPs and improve operational efficiency across properties</li><li>Coordinate with vendors, suppliers, and service providers</li><li>Handle guest feedback, reviews, and service recovery professionally</li><li>Ensure compliance with local regulations and safety standards</li><li>Prepare operational reports and performance insights for management</li></ul>What We&rsquo;re Looking For<ul><li>5+ years of experience in hospitality operations, hotel management, or property management</li><li>Proven experience managing serviced apartments, hotels, or short-term rentals</li><li>Strong leadership and team management skills</li><li>Knowledge of reservation systems, OTAs (e.g., Booking platforms), and revenue management</li><li>Excellent problem-solving and decision-making ability</li><li>Strong communication skills in English (Arabic is a plus)</li><li>Ability to work in a fast-paced, guest-focused environment</li></ul>About the CompanyDhofar Serenity Residency Homes LLC is a Salalah-based hospitality company specializing in premium serviced apartments and homestay experiences. We combine comfort, local culture, and high-quality service to deliver memorable stays for both leisure and business travelers.Why Join Us<ul><li>Be part of a growing and modern hospitality brand</li><li>Leadership role with real impact on operations and growth</li><li>Collaborative and supportive work environment</li><li>Opportunities to innovate and improve guest experiences</li></ul>How to ApplyReady to take the next step in your hospitality career? Apply now with your updated CV. Shortlisted candidates will be contacted for the next stage.Job Type: Full-timePay: RO900.000 - RO1,400.000 per monthWork Location: In person

Hospitality Operations Manager

The Catalyst Group

<div>
 
 Industry:
 
 Caf&eacute; / Casual Dining / Multi-Branch Hospitality
 
 
 
 Reports to:
 
 Founding Directors
 
 
 
 Role Overview:
 
 A fast-growing, multi-format caf&eacute; and food-led hospitality business is looking for an
 
 entrepreneurial, systems-driven Chief Operating Officer
 
 to lead its next phase of scale. The business currently operates
 
 multiple flagship caf&eacute;s and smaller-format pastry/coffee outlets
 
 , with further expansion planned through company-owned and franchise-led growth. This role will act as the
 
 operational right hand to the founders
 
 , replacing an outgoing strategic
 
 
 consultant and building the systems, people, and governance needed for scale.
 
 
 
 Key Mandate:
 
 The COO will lead all head office and operational functions, ensuring strong coordination between branch operations, people, supply chain, service standards, training systems, and expansion readiness. The ideal candidate is a
 
 hands-on systems builder
 
 with strong restaurant, caf&eacute;, QSR, or chain hospitality experience.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Head Office Management: Ensure harmony, prioritisation, and high-velocity coordination across all support and operational departments.
 </li>
 <li>
 Caf&eacute; Operations &amp; Guest Experience: Own service flow, SOP execution, customer journey, and consistent in-store standards across all branches.
 </li>
 <li>
 Strategy Execution, Governance &amp; Founder Alignment: Translate founder vision into execution plans, leadership dashboards, and cross-functional accountability.
 </li>
 <li>
 Product Quality &amp; Training Excellence: Ensure food, pastry, and coffee consistency through strong training systems, audits, and branch capability development.
 </li>
 <li>
 Supply Chain, Procurement &amp; Inventory Control: Drive supplier coordination, stock discipline, procurement controls, and cost-efficient inventory systems.
 </li>
 <li>
 People Operations, HR &amp; Branch Leadership: Lead staffing structures, branch manager accountability, performance culture, and people decision-making.
 </li>
 <li>
 Financial Controls &amp; Administrative Discipline: Strengthen branch paperwork, reporting compliance, reconciliations, and operational control processes.
 </li>
 <li>
 Franchise / Small Format Governance: Build scalable SOPs and governance standards for smaller-format and franchise-led expansion models.
 </li>
 <li>
 New Branch Launches &amp; Scalability: Lead pre-opening readiness, launch planning, hiring, training deployment, and early-stage branch stabilisation.
 
 
 
 </li>
 </ul>
 
 Ideal Profile
 
 
 
 <ul>
 <li>
 8&ndash;12+ years in hospitality / chain restaurant operations
 </li>
 <li>
 Strong experience in multi-branch execution
 </li>
 <li>
 Deep focus on service and quality
 </li>
 <li>
 Capable of building SOPs, dashboards, and reporting rhythms
 </li>
 <li>
 Strong people leader who can make tough decisions
 </li>
 <li>
 Comfortable working closely with founders
 </li>
 <li>
 Experience in scaling emerging brands preferred
 
 
 
 </li>
 </ul>
 
 Success will be defined by:
 
 
 
 <ul>
 <li>
 Stronger service consistency
 </li>
 <li>
 Tighter branch controls
 </li>
 <li>
 Robust training systems
 </li>
 <li>
 Improved supplier coordination
 </li>
 <li>
 Better branch manager discipline
 </li>
 <li>
 Scalable launch systems for new branches
 </li>
 <li>
 Stronger founder reporting and execution cadence
 
 </li>
 </ul>
</div>

Chief Operations Officer (COO)

Al-hattab Group of Companies

Job Title: Operations Manager &ndash; Food Service / RestaurantLocation: Doha, Qatar Salary: QAR 10,000 &ndash; 15,000 per month (based on experience) Job Type: Full-timeJob DescriptionWe are seeking an experienced Operations Manager with a strong background in food service and restaurant operations to oversee and optimize the day-to-day performance of our outlets. The ideal candidate will have hands-on experience managing teams, controlling costs, maintaining quality standards, and driving operational excellence in a fast-paced hospitality environment.This role is suited for a results-driven professional who understands both front-of-house and back-of-house operations and can lead teams to deliver consistent service quality.Key Responsibilities<ul><li>Oversee daily restaurant/food service operations across assigned outlets</li><li>Ensure compliance with company standards, SOPs, and food safety regulations</li><li>Manage staffing levels, scheduling, training, and performance</li><li>Control food cost, labor cost, inventory, and wastage</li><li>Monitor sales performance and implement strategies to improve profitability</li><li>Coordinate with kitchen, service, and support teams to ensure smooth operations</li><li>Handle customer feedback and resolve operational issues professionally</li><li>Support openings of new outlets or concepts when required</li><li>Prepare regular operational reports for management</li></ul>Requirements<ul><li>Minimum 5 years experience in food service or restaurant operations (multi-outlet experience preferred)</li><li>Proven experience as an Operations Manager / Restaurant Manager / Area Manager</li><li>Strong knowledge of F&amp;B operations, cost control, and hygiene standards</li><li>Leadership skills with the ability to manage and motivate teams</li><li>Good organizational and problem‑solving abilities</li><li>Ability to work under pressure and meet business targets</li><li>Must be currently based in Qatar</li><li>Arabic is a plus; English is mandatory</li></ul>What We Offer<ul><li>Competitive salary package (QAR 10,000&ndash;15,000)</li><li>Growth and career development opportunities</li><li>Dynamic, fast-growing food service environment</li></ul>Pay: QAR10,000.00 - QAR15,000.00 per monthWork Location: In person

Operations Manager – Food Service / Restaurant

MasterCorp

<div>Join Our Team at MasterCorp, Inc.! 
At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients. 
Start your hospitality career with MasterCorp, the leader in housekeeping and hospitality services! Join a team of dedicated, passionate individuals and enjoy competitive pay along with a full benefits package. 
 
What We're Looking For: 
Friendly, enthusiastic, and hard-working individuals who are passionate about hospitality and committed to providing exceptional service, ensuring guests feel safe and cared for during their vacation. 
 
Position Overview: 
The Assistant Executive Housekeeper (AEH) is a second level manager who plays a key role in the management of the site housekeeping operations, helping to meet quality standards and timeliness goals through the directing of team members. The AEH is fully responsible for all site operations in the absence of Executive Housekeeper (EH). This position is responsible for assisting the EH in meeting site budget and maintaining a positive working relationship with clients and associates. They also help to ensure team members adhere to established standards, and the site assets are maintained.
Essential Functions: 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Create and post schedules by 5:00 PM every Thursday; assigns daily tasks and assigns work to housekeepers, housepersons, and supervisors.</li><li>
Adjust work of employees based on needs, callouts, etc.</li><li>
Monitor daily work hours to ensure compliance with budgeted hours.</li><li>
Follow directives of site leader in his/her absence</li><li>
Exemplify a sense of urgency with entire team to ensure all units get turned on time.</li><li>
Inspect rooms and common areas to ensure cleanliness standards.</li><li>
Retrieve housekeepers to address any areas that need to be re-cleaned.</li><li>
Conduct weekly report cards for housekeeping staff and MSI reports of Supervisors.</li><li>
Contribute to establishing a welcoming culture of engagement and inclusion.</li><li>
Provide timely response to associate concerns by addressing them directly or referring them to others who can assist.</li><li>
Provide ongoing performance feedback to Housekeepers, Housemen, and Supervisors.</li><li>
Consistently enforce established policies and procedures.</li><li>
Coach housekeepers to reach productivity standards.</li><li>
Assist in performance management of team members including coaching and counseling team members.</li><li>
Recommend discipline and termination of staff when necessary.</li><li>
Conduct performance reviews.</li><li>
Set recurring schedule for MasterTalk and STS in accordance with established SOPs; enthusiastically facilitates sessions engaging with staff at all levels</li><li>
Conduct weekly training meetings with supervisors and monthly meetings with all staff.</li><li>
Finalize the day in the Mastermind system.</li><li>
Interview, select, and onboard new team members.</li><li>
Perform new hire orientations for new team members; ensures 7-Steps to Clean training is effectively delivered within established guidelines.</li><li>
Build a positive rapport with the resort management team and attends resort meetings.</li><li>
Manage inventory, conducting weekly inventory counts and orders replenishments.</li><li>
Report unit maintenance issues.</li><li>
Maintain vehicle maintenance logs.</li><li>
Assist in solving guest complaints promptly.</li><li>
Conduct safety meetings and ensures staff follows day-to-day safety rules and procedures.</li><li>
Handle workers compensation issues and reporting.</li><li>
Work irregular hours.</li><li>
Comply with Resort Operations 15 Non-negotiables without fail</li><li>
MasterMind Mobile must be used to update room status updates for all Housekeepers and Supervisors.</li><li>
Other duties as assigned.</li></ul> 
Experience and Education Requirements:<ul><li>
High School Diploma or equivalent combination of education and experience</li><li>
Bachelor&rsquo;s Degree preferred</li><li>
Two years of experience directly related to the job with progressive responsibility.
</li><li>A proven track record of driving strong performance and key field operations metrics.</li><li>
Language Skills: Effective written and verbal English communication, bi-lingual Spanish a plus.
</li><li>Computer Skills: Working knowledge of Microsoft Outlook, Word, PowerPoint, and Excel.</li><li>
Travel: Rarely &ndash; on average 5% of travel on a quarterly basis</li><li>
A valid driver's license will be required for certain locations.</li></ul>
The Assistant Executive Housekeeper is not limited to the above-mentioned job description and may be requested to do additional tasks as directed by MasterCorp Management.<h3 class="jobSectionHeader"> 
 
</h3>Physical Requirements: 
This position frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching, occasional ascending/descending, and repetitive motions. Employee must be able to perform the
essential functions of the position satisfactorily, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job.
Equal Opportunity Employer Statement: 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 
________________________________________ 
Thank you for considering a career with MasterCorp, Inc. We look forward to reviewing your application.</div>

Assistant Executive Housekeeper- Marriott's Grand Chateau

PromoQ

<div>The Assistant Operations Manager supports the effective management of salon operations,

ensuring high standards of service, efficiency, and team performance. Working closely with

the Operations Manager, this role contributes to business performance, maintains

operational excellence, and ensures a consistent, premium client experience in line with the

brand. 
Key Responsibilities 
1. Business &amp; Operational Leadership
<ul>
<li>Oversee daily salon operations to ensure efficiency, consistency, and service excellence</li>
<li>Act as the primary decision-maker in the absence of the Operations Manager</li>
<li>Drive team accountability to ensure smooth execution and high performance</li>
<li>Identify operational gaps and implement improvements to enhance overall performance</li></ul> 


2. Commercial Performance &amp; Financial Oversight
<ul>
<li>Drive revenue performance and support achievement of business targets</li>
<li>Monitor KPIs, sales, and productivity, taking corrective action where required</li>
<li>Oversee cost control and operational efficiency</li>
<li>Analyze performance data to support informed decision-making and profitability</li></ul> 


3. Sales &amp; Business Growth
<ul>
<li>Support revenue growth through upselling, service optimization, and client engagement</li>
<li>Contribute to the development and execution of promotions and initiatives</li>
<li>Identify opportunities to strengthen service offering and market positioning</li></ul> 


4. Leadership &amp; Team Management
<ul>
<li>Lead and support the team to maintain high performance and service standards</li>
<li>Oversee scheduling, workforce planning, and productivity</li>
<li>Support ongoing team development</li>
<li>Promote a culture of professionalism, accountability, and excellence</li></ul> 


5. Process Improvement &amp; Compliance
<ul>
<li>Improve operational processes to enhance efficiency and client flow</li>
<li>Ensure compliance with health, safety, and hygiene standards</li>
<li>Maintain adherence to company policies and brand guidelines</li></ul> 


6. Vendor &amp; Resource Management
<ul>
<li>Oversee inventory and supplier coordination</li>
<li>Ensure optimal stock levels while maintaining cost efficiencyClient Experience &amp; Brand Standards</li>
<li>Ensure consistent delivery of a premium, personalized client experience</li>
<li>Uphold and enforce luxury service standards across all client touchpoints</li>
<li>Oversee client relationships, including VIP experience and service recovery</li>
<li>Leverage client feedback to improve satisfaction and retention</li></ul> 


Requirements
<ul>
<li>Experience in salon, spa, hospitality, or luxury service environments</li>
<li>Strong operational and team management experience</li>
<li>Good commercial awareness and understanding of business performance</li>
<li>Strong organizational, analytical, and problem-solving skills</li></ul></div>

Assistant Operations Manager – Men’s Luxury Salon

CIVANA Wellness Resort and Spa

<div><div>CIVANA&rsquo;s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.</div><div></div><div> 
ACCOLADES</div><ul><li>2026 Newsweek&rsquo;s World&rsquo;s Most Extraordinary Spas</li><li>2026 The Zoe Report Readers&rsquo; Choice Awards: #5 Best U.S. Yoga Retreat</li><li>2025, 2024, 2023, 2022, 2021, 2020 Travel &amp; Leisure World's Best Award - Top 10 Destination Spa</li><li>2025, 2024, 2023, 2022, 2021, 2020, 2019 USA Today Readers' Choice Award - Top 10 Best Spa Resort</li><li>2025, 2024, 2023, 2022, 2021, 2020 Conde Nast Traveler Reader's Choice Award - Top Destination Spa in the US</li><li>2025, 2024, 2023 TripAdvisor Traveler's Choice Award</li><li>2025, 2024, 2023, 2022 U.S. News &amp; World Report - Best Hotels in the US</li><li>2024 Oprah Daily Hotel O-Wards - Top Wellness Resort to Find 2024 Your (Higher) Purpose</li><li>2024 Reader&rsquo;s Digest - 20 Best Wellness Retreats to Help You Relax and Recharge</li><li>2024, 2023, 2022 OpenTable Diners' Choice Award</li><li>2023 Women&rsquo;s Health Travel Awards - Best Yoga Retreat in the World</li><li>2023 Men&rsquo;s Health Travel Awards - Top Relaxation Destination</li><li>AAA Four Diamond Rating</li><li>AAA Inspector&rsquo;s Best of Housekeeping Award</li></ul><div></div><div> 
WHY YOU&rsquo;LL LOVE WORKING AT CIVANA</div><div></div><ul><li> 
Affordable health insurance starting the 1st of the month following hire date</li><li>Complimentary shift meal</li><li>Complimentary access to wellness classes &amp; programming</li><li>Generous Team Member &amp; Friends &amp; Family Resort rates and discounts</li><li>401K Retirement Plan with Matching</li></ul><div></div> 
The Director of Housekeeping is responsible for leading all housekeeping and laundry operations to ensure exceptional cleanliness, organization, and guest satisfaction throughout the resort. This leader drives brand standards across guest rooms, public spaces, spa/program laundry, uniforms, and heart-of-house areas while developing a high-performing team focused on wellness-inspired hospitality.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>
Lead daily housekeeping and laundry operations for guest rooms, public areas, spa/program linens, uniforms, and F&amp;B support</li><li>
Ensure all guest rooms and public spaces consistently meet CIVANA brand and cleanliness standards</li><li>
Oversee heart-of-house cleanliness, organization, and sanitation programs</li><li>
Manage housekeeping labor, scheduling, payroll, inventory, and departmental P&amp;L performance</li><li>
Supervise and support managers, supervisors, room attendants, housepersons, and night cleaning teams</li><li>
Monitor room readiness, quality inspections, and guest service recovery efforts</li><li>
Partner cross-functionally with Front Office, Engineering, Spa, and F&amp;B teams to support operational excellence</li><li>
Manage vendor relationships, laundry operations, supplies, and invoicing processes</li><li>
Drive Forbes/service culture initiatives, training, and continuous improvement efforts</li><li>
Maintain compliance with safety, sanitation, and resort operating standards</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><ul><li>
5+ years of progressive housekeeping leadership experience in a hotel, resort, or luxury hospitality environment</li><li>
Strong knowledge of housekeeping operations, laundry management, and public area maintenance</li><li>
Experience managing labor costs, inventories, budgets, and departmental financial performance</li><li>
Proven ability to lead, coach, and develop large teams in a fast-paced environment</li><li>
Strong organizational, communication, and problem-solving skills</li><li>
Proficiency with hotel systems and housekeeping management software preferred</li><li>
Flexible schedule including weekends and holidays as needed</li><li>
Luxury, wellness, or resort experience strongly preferred</li></ul></div>

Director of Housekeeping

COREcruitment Ltd

<div>
 
 
 Assistant Director of Rooms &ndash; Luxury Hospitality
 
 
 
 
 Location:
 
 Miami Beach, FL
 
 
 
 Compensation:
 
 $130,000 &ndash; $140,000 base + 10% bonus
 
 
 
 Benefits:
 
 $10,000 relocation assistance, PTO, 401(k), full health benefits
 
 
 
 
 
 We are recruiting for a premier luxury hotel in Miami Beach and are seeking an experienced
 
 Assistant Director of Rooms
 
 to join the executive leadership team. This is a high-impact operational role within a luxury brand environment, ideal for candidates with prior experience in world-class hotel group
 
 
 
 
 
 The successful candidate will be responsible for driving excellence across all Rooms Division functions, ensuring seamless guest experiences, operational efficiency, and consistent delivery of five-star service standards. This role requires a strong leader who thrives in a fast-paced luxury environment and has a proven track record of developing high-performing teams.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Provide leadership and operational oversight across
 
 Front Office, Concierge, Guest Services, and Housekeeping
 
 departments, ensuring alignment with luxury brand standards.
 </li>
 <li>
 Drive exceptional
 
 guest satisfaction scores
 
 , proactively identifying and resolving service gaps before they impact the guest experience.
 </li>
 <li>
 Support the Director of Rooms in managing
 
 budgeting, forecasting, labour planning, and cost controls
 
 , ensuring strong financial performance while maintaining service excellence.
 </li>
 <li>
 Lead recruitment, training, and development initiatives to build a high-performing, guest-centric team culture rooted in luxury hospitality standards.
 </li>
 <li>
 Collaborate closely with Executive Committee members and hotel leadership on
 
 strategic initiatives, service enhancements, and property-wide projects
 
 .
 </li>
 <li>
 Ensure operational consistency, brand compliance, and attention to detail across all guest touchpoints.
 </li>
 <li>
 Act as a key decision-maker in daily operations, supporting smooth coordination between departments and resolving operational challenges in real time.
 </li>
 </ul>
 
 
</div>

Assistant Director of Rooms

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