hospitality operations manager

Proof of the Pudding

<div>
 
 
 FLSA STATUS:
 
 
 Full-Time Exempt
 
 
 
 
 Summary
 
 
 
 
 Proof of the Pudding is an award-winning catering company throughout the Southeast with a commitment to creating quality culinary innovations. This standard was upheld through the expansion into Sports and Entertainment Hospitality Services by providing elevated concessions and premium offerings to collegiate stadiums, PGA golf tournaments, International Boat Shows, Professional Sports Teams, Convention Centers &amp; more.
 
 
 
 We are seeking a General Manager
 
 for the Philadelphia Phillies Executive Dining Room and Press dining located Citizens Bank Park
 
 . This role will be the point person for all day-to-day Operations, team development and continued focus of client relations. This position will oversee the food service including, but not limited to restaurant, press and staff dining.
 
 
 
 Responsibilities:
 
 
 
 
 &sect;&nbsp;Responsible for communication between Proof of the Pudding and the client. Serves as the first point of contact for all inquiries from the center. Responsible for nurturing this relationship.
 
 
 
 
 &sect;&nbsp;Design and implement business operations to ensure maximum efficiency and profitability of the food service department
 
 
 
 
 &sect;&nbsp;Meets venue financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
 
 
 
 
 &sect;&nbsp;Communicating financial statements, P&amp;L Reports, and other requested documents to Proof of the Pudding Corporate.
 
 
 
 
 &sect;&nbsp;Looks for methods to improve quality, efficiency and productivity, reduce costs, increase profits, or improve control measures.
 
 
 
 
 &sect;&nbsp;Set comprehensive goals for department performance and growth
 
 
 
 
 &sect;&nbsp;Oversee daily operations of the department and the work of 25 managers and up to 100 hourly employees
 
 
 
 
 &sect;&nbsp;Lead employees to encourage maximum performance. Evaluate performance based on set expectations, data, and metrics.
 
 
 
 
 &sect;&nbsp;Organizing frequent meetings and open lines of communication with sales, operations, and culinary teams
 
 
 
 
 &sect;&nbsp;
 
 
 Monitoring the team and event schedule including reporting status, progress updates, and identifying areas that require corrective actions.
 
 
 
 
 &sect;&nbsp;
 
 
 Responsible for managing and participating in interviewing new employees, developing strategies for developing talent at all levels, and coaching organizational leaders.
 
 
 
 
 &sect;&nbsp;Foster a growth oriented, positive and encouraging environment while keeping employees and management accountable to company policies, procedures and guidelines.
 
 
 
 &sect;&nbsp;Practice an open door policy for employee grievances or dissatisfaction, documenting and addressing and escalating, as needed, appropriately and timely
 
 
 &sect;&nbsp;Hold staff accountable for fulfilling job description, conduct performance reviews of direct reports and ensure timely hourly reviews, coach and follow company guidelines for documentation of any lack of performance
 
 
 &sect;&nbsp;Provides timely, accurate, and complete reports on the operations and finances of the department
 
 
 
 &sect;&nbsp;Forge strategic partnerships and relationships with clients, vendors, agencies, venue partners and all other professional business relationships.
 
 
 
 
 *Responsibilities are not limited to this list
 
 
 
 
 Required Qualifications
 
 
 
 
 &sect;&nbsp;5+ years of experience in Hospitality Operations, Restaurant Management, Event Coordination, Operations Management, or equivalent.
 
 
 
 
 &sect;&nbsp;Bachelor&rsquo;s Degree in Hospitality, Organization Leadership, Management, or related field
 
 
 
 
 &sect;&nbsp;Exceptional executive presence, business acumen and presentation skills.
 
 
 
 
 &sect;&nbsp;Must live near or be willing to relocate to the Indianapolis Area.
 
 
 
 
 
 
 
 Specialized Qualifications
 
 
 
 
 &sect;&nbsp;
 
 
 Budgeting and/or financial focused mindset
 
 
 
 
 &sect;&nbsp;
 
 
 Proven history with positive client relations
 
 
 
 
 Work Environment&nbsp;
 
 
 
 
 This position is located at Citizens Bank Park in Philadelphia and will be in operation for game day and non-gameday service.
 
 
 
 
 Physical Demands:
 
 
 <ul>
 <li>
 Prolonged periods of sitting at a desk and working on a computer.
 </li>
 <li>
 This position may have periods of standing, moving through an event space, and traveling from venue to venue with bending, lifting, scooping, and carrying miscellaneous equipment and food items
 </li>
 <li>
 
 Ability to perform physical tasks; such as but not limited to, lifting approx. 25 lbs.
 
 </li>
 </ul>
</div>

General Manager - Phillies Executive Dining & Press

Atlantis the Royal

<div></div><div><div>Assistant Operations Manager, In Room Dining 
(19443)</div> 
<div></div>

A part of Kerzner International, a global leader in luxury hospitality, Atlantis The Royal is the most ultra-luxury experiential resort in the world. 


Crafted by the world&rsquo;s leading designers, architects, and artists, it is a destination where everything has been designed to challenge the boundaries of imagination. Located on the crescent of the Palm Island, it features 760 Rooms, Suites, and Signature Penthouses with panoramic sea and skyline views. Guests experience impeccable service, Michelin-starred and celebrity chef dining, immersive wellness, and unforgettable moments at every turn. 


Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritized, and careers truly thrive.<div>
About the role</div> 
<div></div>
<div>
As an Assistant Operations Manager, In Room Dining, you will be assisting the Operations Manager, In Room Dining, for overseeing the efficient running and profitability of the department daily activities. Your responsibilities include training and developing team members, coordinating employees schedule, and ensuring that company standard operating procedures, policies and procedures are being followed and consistently implemented. Finally, you will help minimize operating costs, boost employee&rsquo;s retention, deliver outstanding guest service and overall customer satisfaction.</div> 
<div></div>
<div>
About you</div> 
<div></div>
<div>
The ideal candidate will have experience within a luxury hotel, with a minimum of 3 to 5 years&rsquo; experience in a similar role, previous international experience is also preferred. Team leadership skills and a high level of customer focus and ability to work under pressure, along with a hands-on management style are important aspects of this role. The Royal offers an unbeatable opportunity to grow and develop in your career right in the mix of a continuously developing city and diverse range of cultures.</div> 
<div></div>

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives. 


With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</div>

Assistant Operations Manager, In Room Dining

Hilton

<div>Director of Operations
A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. 
What will I be doing? 
As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)</li><li>
Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals</li><li>
Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded</li><li>
Respond to audits that are completed by the company to ensure continual improvement is achieved</li><li>
Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations</li><li>
Comply and exceed hotel and company Service Standards</li><li>
Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action</li><li>
Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company</li><li>
Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction</li><li>
Hold regular briefings and communication meetings with the HOD team</li></ul>
What are we looking for? 
A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possesss the following qualifications, attitude, behaviours, skills, and values that follow:<ul>
<li>A degree or diploma in Hotel Management or equivalent</li>
<li>Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management</li>
<li>Experience in managing budgets, revenue proposals and forecasting results</li>
<li>In-depth knowledge of the hotel / leisure / service sector</li>
<li>Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets</li>
<li>Accountable and resilient</li>
<li>Ability to work under pressure</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Knowledge of the hotel property management systems</li>
<li>Previous experience in the same or similar role</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Director of Operations

Tso Chinese Delivery

Behind every seamless catering order is someone who made sure every detail was handled. We're a fast-growing Chinese-American concept in Austin, and we're looking for an organized, tech-savvy operations pro who thrives on keeping things running smoothly. If you love systems, communication, and making order out of complexity: this role was built for you.Duties:<ul><li>Manage incoming catering orders from confirmation through execution; tracking every detail along the way</li><li>Serve as the communication bridge between the sales team, kitchen, and front-of-house staff</li><li>Handle invoicing, contracts, and CRM maintenance with precision and consistency</li><li>Onboard new clients and guide them through the ordering process with warmth and professionalism</li><li>Coordinate logistics and timelines for large-scale orders to ensure flawless delivery</li><li>Anticipate bottlenecks before they happen and proactively solve problems</li><li>Support the Sales Manager with administrative needs to keep the revenue engine running</li><li>Collaborate with team members to develop efficient workflows and improve overall catering service quality.</li></ul>What We&rsquo;re Looking For<ul><li>Strong communication and people skills</li><li>Experience in restaurant or hospitality</li><li>Strong attention-to-detail</li><li>Organized, self-motivated, and goal-oriented</li></ul>Benefits:<ul><li>Health, Dental, Vision insurance</li><li>Food Credit</li><li>Hybrid Model</li><li>Paid time off</li><li>HSA</li></ul>Job Type: Full-timePay: $48,000.00 - $52,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Catering Operations Coordinator

TGP International

<div>
 The Food Hall Operations Director is the senior operational leader for Seven Al Hamra Food Hall, responsible for the full on-site performance of the Food Hall across operations, tenant management, customer experience, safety, and financial delivery.
 
 
 Reporting to the TGP Food Hall Director, the GM ensures that all Food Hall strategies, brand standards, and commercial objectives are executed at site level. The role acts as the main interface between Head Office functions (Operations, Marketing, Finance, People, Health &amp; Safety) and the on-site teams and tenants.
 
 
 The Ops Director ensures the Food Hall operates as a world-class hospitality destination, delivering strong financial results, regulatory compliance, and an outstanding guest experience.
 
 
 
 Core Responsibilities
 
 
 
 <ul>
 <li>
 Site Leadership &amp; Operations
 </li>
 <li>
 Lead the full day-to-day operation of the Food Hall across front-of-house, kitchens, back-of-house, delivery, hosting, cashiering, and service areas
 </li>
 <li>
 Implement, manage, and continuously improve Standard Operating Procedures (SOPs) for all operational areas
 </li>
 <li>
 Ensure seamless coordination between tenants, service teams, and Head Office departments
 </li>
 <li>
 Act as the senior decision-maker on site for all operational matters
 </li>
 <li>
 Guest Experience &amp; CRM
 </li>
 <li>
 Ensure consistent delivery of a world-class guest experience across all touchpoints
 </li>
 <li>
 Establish and maintain strong customer relationships
 </li>
 <li>
 Oversee the day-to-day use and performance of the CRM system, ensuring feedback, complaints, and loyalty data are actively managed and acted upon
 </li>
 <li>
 Food Safety, Hygiene &amp; Quality
 </li>
 <li>
 Ensure full compliance with all food safety, hygiene, and Saudi regulatory standards
 </li>
 <li>
 Lead and delegate to the Food Safety &amp; Quality Control Coordinator, Chief Steward, and Floor Managers to ensure effective monitoring and enforcement
 </li>
 <li>
 Ensure consistent food and beverage quality across all operators
 </li>
 <li>
 Maintenance, Facilities &amp; Logistics
 </li>
 <li>
 Ensure preventive and corrective maintenance is executed according to schedule and standards
 </li>
 <li>
 Oversee logistics, including staff accommodation standards, transportation, procurement, prep rooms, storage, and waste management systems
 </li>
 <li>
 Ensure the Food Hall is always safe, clean, and operationally ready
 </li>
 <li>
 Tenant &amp; Commercial Management
 </li>
 <li>
 Oversee and lead all tenant onboarding, operational management, and end-of-tenancy processes
 </li>
 <li>
 Monitor operator performance against contractual, quality, and service standards
 </li>
 <li>
 Build and maintain strong relationships with tenant leadership and brand owners
 </li>
 <li>
 Sales, Marketing &amp; Business Growth
 </li>
 <li>
 Execute site-level sales and marketing plans developed by Head Office
 </li>
 <li>
 Support promotions, activations, and events to drive footfall and revenue
 </li>
 <li>
 Identify and lead local initiatives that improve commercial performance
 </li>
 <li>
 Financial Management
 </li>
 <li>
 Own the Food Hall's on-site financial performance, including revenue, cost control, and profitability
 </li>
 <li>
 Prepare, present, and manage the annual Food Hall budget
 </li>
 <li>
 Ensure financial discipline across all departments and tenant interfaces
 </li>
 <li>
 People &amp; Performance Management
 </li>
 <li>
 Lead, coach, and develop the Food Hall management and operational teams
 </li>
 <li>
 Ensure effective manpower planning, training, and performance management
 </li>
 <li>
 Drive engagement, accountability, and service culture
 </li>
 <li>
 Performance, KPIs &amp; Reporting
 </li>
 <li>
 Develop and continuously improve KPIs across all departments
 </li>
 <li>
 Track and report performance to the TGP Food Hall Director
 </li>
 <li>
 Lead corrective actions and improvement plans when targets are not met
 </li>
 <li>
 Stakeholder &amp; Industry Relations
 </li>
 <li>
 Represent Seven Al Hamra Food Hall in the market
 </li>
 <li>
 Maintain strong relationships with industry partners, operators' head offices, and key stakeholders
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 
 Experience &amp; Education
 
 
 
 
 <ul>
 <li>
 Minimum 10 years in a senior F&amp;B or hospitality management role
 </li>
 <li>
 Proven experience managing multi-operator environments (food halls, malls or large restaurant groups)
 </li>
 <li>
 Bachelor's degree in Hospitality Management, Business Administration, or related field
 
 
 </li>
 </ul>
 
 Market &amp; Industry Knowledge
 
 
 
 <ul>
 <li>
 Extensive knowledge of the Saudi hospitality and F&amp;B market
 </li>
 <li>
 Strong network within the local and regional food &amp; beverage industry
 
 
 </li>
 </ul>
 
 Technical &amp; Professional Skills
 
 
 
 <ul>
 <li>
 Advanced verbal and written English (Arabic preferred)
 </li>
 <li>
 Strong financial, operational, and commercial acumen
 </li>
 <li>
 Advanced user of Microsoft Office, CRM, and ERP systems
 </li>
 <li>
 Strong understanding of Saudi food safety, labor, and licensing regulations
 
 
 </li>
 </ul>
 
 
 Leadership &amp; Personal Attributes
 
 
 
 
 <ul>
 <li>
 Excellent people leadership across multicultural teams
 </li>
 <li>
 Highly organized, decisive, and commercially driven
 </li>
 <li>
 Strong stakeholder management and negotiation skills
 </li>
 <li>
 Able to operate effectively in a high-volume, fast-paced environment
 
 
 </li>
 </ul>
 
 Note: This job description reflects key duties and responsibilities of the position and is not to be interpreted as exhaustive.
 
</div>

Foodhall Operations Director

<div>The Food Hall Operations Director is the senior operational leader for Seven Al Hamra Food Hall, responsible for the full on-site performance of the Food Hall across operations, tenant management, customer experience, safety, and financial delivery.
Reporting to the TGP Food Hall Director, the GM ensures that all Food Hall strategies, brand standards, and commercial objectives are executed at site level. The role acts as the main interface between Head Office functions (Operations, Marketing, Finance, People, Health &amp; Safety) and the on-site teams and tenants.
The Ops Director ensures the Food Hall operates as a world-class hospitality destination, delivering strong financial results, regulatory compliance, and an outstanding guest experience. 
 
CORE RESPONSIBILITIES 
1. Site Leadership &amp; Operations<ul><li>Lead the full day-to-day operation of the Food Hall across front-of-house, kitchens, back-of-house, delivery, hosting, cashiering, and service areas</li><li>Implement, manage, and continuously improve Standard Operating Procedures (SOPs) for all operational areas</li><li>Ensure seamless coordination between tenants, service teams, and Head Office departments</li><li>Act as the senior decision-maker on site for all operational matters</li></ul>
2. Guest Experience &amp; CRM<ul><li>Ensure consistent delivery of a world-class guest experience across all touchpoints</li><li>Establish and maintain strong customer relationships</li><li>Oversee the day-to-day use and performance of the CRM system, ensuring feedback, complaints, and loyalty data are actively managed and acted upon</li></ul>
3. Food Safety, Hygiene &amp; Quality<ul><li>Ensure full compliance with all food safety, hygiene, and Saudi regulatory standards</li><li>Lead and delegate to the Food Safety &amp; Quality Control Coordinator, Chief Steward, and Floor Managers to ensure effective monitoring and enforcement</li><li>Ensure consistent food and beverage quality across all operators</li></ul> 

4. Maintenance, Facilities &amp; Logistics<ul><li>Ensure preventive and corrective maintenance is executed according to schedule and standards</li><li>Oversee logistics, including staff accommodation standards, transportation, procurement, prep rooms, storage, and waste management systems</li><li>Ensure the Food Hall is always safe, clean, and operationally ready</li></ul>
5. Tenant &amp; Commercial Management<ul><li>Oversee and lead all tenant onboarding, operational management, and end-of-tenancy processes</li><li>Monitor operator performance against contractual, quality, and service standards</li><li>Build and maintain strong relationships with tenant leadership and brand owners</li></ul>
6. Sales, Marketing &amp; Business Growth<ul><li>Execute site-level sales and marketing plans developed by Head Office</li><li>Support promotions, activations, and events to drive footfall and revenue</li><li>Identify and lead local initiatives that improve commercial performance</li></ul>
7. Financial Management<ul><li>Own the Food Hall&rsquo;s on-site financial performance, including revenue, cost control, and profitability</li><li>Prepare, present, and manage the annual Food Hall budget</li><li>Ensure financial discipline across all departments and tenant interfaces</li></ul>
8. People &amp; Performance Management<ul><li>Lead, coach, and develop the Food Hall management and operational teams</li><li>Ensure effective manpower planning, training, and performance management</li><li>Drive engagement, accountability, and service culture</li></ul>
9. Performance, KPIs &amp; Reporting<ul><li>Develop and continuously improve KPIs across all departments</li><li>Track and report performance to the TGP Food Hall Director</li><li>Lead corrective actions and improvement plans when targets are not met</li></ul>
10. Stakeholder &amp; Industry Relations<ul><li>Represent Seven Al Hamra Food Hall in the market</li><li>Maintain strong relationships with industry partners, operators&rsquo; head offices, and key stakeholders</li></ul> 
Requirements 
 
Experience &amp; Education<ul><li>Minimum 10 years in a senior F&amp;B or hospitality management role</li><li>Proven experience managing multi-operator environments (food halls, malls or large restaurant groups)</li><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field
</li></ul>Market &amp; Industry Knowledge<ul><li>Extensive knowledge of the Saudi hospitality and F&amp;B market</li><li>Strong network within the local and regional food &amp; beverage industry</li></ul>
Technical &amp; Professional Skills<ul><li>Advanced verbal and written English (Arabic preferred)</li><li>Strong financial, operational, and commercial acumen</li><li>Advanced user of Microsoft Office, CRM, and ERP systems</li><li>Strong understanding of Saudi food safety, labor, and licensing regulations</li></ul>
Leadership &amp; Personal Attributes<ul><li>Excellent people leadership across multicultural teams</li><li>Highly organized, decisive, and commercially driven</li><li>Strong stakeholder management and negotiation skills</li><li>Able to operate effectively in a high-volume, fast-paced environment</li></ul> 
Note: This job description reflects key duties and responsibilities of the position and is not to be interpreted as exhaustive.</div>

canary Island Resort & Spa

# STRICTLY FROM HOSPITALITY BACKGROUND ( HOTELS AND RESORTS)Job Title: Assistant Manager &ndash; Human ResourcesLocation: Canary Islands Resort &amp; Spa Department: Human Resources Reports To: HR Manager / General ManagerJob SummaryThe Assistant Manager &ndash; Human Resources supports the HR Manager in overseeing all HR functions at the resort, ensuring smooth workforce operations aligned with hospitality standards. This role plays a key part in recruitment, employee engagement, compliance, training, and maintaining a positive workplace culture within a luxury resort environment.Key Responsibilities<ul><li>Assist in recruitment, onboarding, and workforce planning for resort operations.</li><li>Support employee relations, performance management, and disciplinary processes.</li><li>Ensure compliance with local labor laws and hospitality regulations.</li><li>Coordinate training and development programs to enhance service standards.</li><li>Maintain HR records, payroll coordination, and employee documentation.</li><li>Promote employee engagement initiatives and wellness programs.</li><li>Support succession planning and talent development strategies.</li><li>Assist management in policy implementation and HR best practices.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field.</li><li>3&ndash;5 years of HR experience, preferably in hospitality or resort operations.</li><li>Knowledge of Spanish labor laws (preferred).</li><li>Strong interpersonal and communication skills.</li><li>Ability to handle confidential information with discretion.</li><li>Proficiency in HRIS systems and MS Office.</li><li>Fluency in English; Spanish is an advantage.</li></ul>Key Competencies<ul><li>Leadership &amp; Team Collaboration</li><li>Conflict Resolution</li><li>Organizational &amp; Administrative Skills</li><li>Cultural Sensitivity</li><li>Problem-Solving &amp; Decision-Making</li></ul>Job Types: Full-time, PermanentPay: ₹35,000.00 - ₹40,000.00 per monthBenefits:<ul><li>Food provided</li></ul>Work Location: In person

Asst Manager Human Resource

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10000 hospitality operations manager jobs Near Me

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Foodhall Operations Director

Asst Manager Human Resource