hospitality operations manager

Legacy Management

<div><h1 class="jobSectionHeader">Field Support Manager
</h1>Travel 75%-95% Required | Hospitality Operations Leadership<h3 class="jobSectionHeader">
Position Summary</h3>
The Field Support Manager provides operational and leadership support to General Managers across assigned hotel locations. This role is highly hands-on and requires the ability to step into day‑to‑day hotel operations as needed, including assuming General Manager responsibilities and performing front desk, housekeeping, maintenance, laundry, and other hotel functions. The Field Support Manager plays a critical role in ensuring operational excellence, guest satisfaction, employee engagement, and compliance with company standards.
This position requires extensive travel, with time spent in the field supporting hotel teams.<h3 class="jobSectionHeader">
Essential Duties &amp; Responsibilities</h3><h3 class="jobSectionHeader">
Guest Service &amp; Operations</h3>
This role leads by example in delivering excellent guest service, resolving concerns quickly, and ensuring quality standards are met at all occupancy levels. Responsibilities include daily room inspections, maintaining cleanliness, safety, and security, addressing operational issues, and promoting company and brand loyalty programs.<h3 class="jobSectionHeader">
Leadership &amp; Team Development</h3>
The position recruits, hires, trains, and supervises hotel employees while clearly communicating expectations and enforcing company policies. It fosters a respectful, inclusive workplace, manages performance fairly, recognizes strong work, addresses issues professionally, and supports ongoing development.<h3 class="jobSectionHeader">
Safety, Compliance &amp; Administration</h3>
This role ensures compliance with all safety, security, and regulatory requirements, including OSHA and company standards. It addresses unsafe conditions, manages audits, oversees key control and security procedures, and works with local law enforcement as needed. Financial responsibilities include payroll, cash handling, reporting, inventory control, scheduling, and understanding hotel‑level profit and loss.<h3 class="jobSectionHeader">
Sales, Community &amp; Operational Support</h3>
The position supports marketing and sales efforts through competitor analysis and market awareness, builds positive community relationships, and assists with local engagement. The role requires flexibility to perform all hotel positions as needed and to support preventive maintenance and equipment needs.<h3 class="jobSectionHeader">
Job Requirements</h3><ul><li>
Basic computer skills, including Microsoft Office.</li><li>
Strong written and verbal communication skills.</li><li>
Excellent organizational and multitasking abilities.</li><li>
Attention to detail and problem‑solving skills.</li><li>
Understanding of basic engineering and maintenance principles.</li><li>
Reliable, professional, and consistent work ethic.</li></ul><h3 class="jobSectionHeader">
Education &amp; Experience</h3>
Bachelor's degree or equivalent experience preferred.
Prior hotel operations or hospitality leadership experience strongly preferred.<h3 class="jobSectionHeader">
Licenses &amp; Certifications</h3>
Valid driver's license. Must be insurable for driving.
Final candidates are subject to a pre-employment background and motor vehicle record review in accordance with company policy, as travel and driving are essential functions of this position.<h3 class="jobSectionHeader">
Physical &amp; Travel Requirements</h3><ul><li>
Ability to drive a vehicle and travel by airplane.</li><li>
Ability to inspect hotel premises, including walking hallways and stairs.</li><li>
Assist guests and staff during emergencies.</li><li>
Ability to perform the physical duties of all hotel positions.</li><li>
Extended travel required: 75%&ndash;95% of the time.</li></ul><h3 class="jobSectionHeader">
Supervisory Responsibility</h3>
Direct supervision of all staff at assigned hotel locations.<h3 class="jobSectionHeader">
Safety Requirements</h3>
Must follow all safety procedures when in hotel facilities, operating vehicles, or performing field duties.</div>

Field Support Manager

Red Castle

<div></div><div><div><h3 class="jobSectionHeader">Job Summary</h3>

Support the smooth execution of operations of hospitality and leisure assets; interface with Development Management on new hospitality and leisure projects/expansions.

Periodic reporting of hospitality and leisure asset performance
<h3 class="jobSectionHeader">
Responsibilities</h3>
<ul><li>Maintain a thorough understanding of all drivers and market trends affecting the hospitality and leisure sector</li>
<li>Receive constant updates from hospitality and leisure operators on asset performance and update Head of Hospitality and Leisure</li>
<li>Ongoing monitoring, review and pooling of all research documents and source data such as hospitality and leisure databases and reports, STAR information, historical financials, management accounts, forecast P&amp;L etc.</li>
<li>Creation of reports/presentations on outlooks and trends within the hospitality and leisure sector (UAE, GCC and globally if required)</li>
<li>Operational performance tracking and monitoring of KPIs (hotel costs and operations), including periodic reviews with all asset operators</li>
<li>Manage day-to-day relations with hospitality/leisure operators</li>
<li>Perform in-depth operational analysis (procurement, costs, operational management etc.) on existing portfolio and competitor peer set to assess ongoing asset performance</li>
<li>Review costs and recommend cost-cutting and procurement measures whilst maintaining product quality and customer service/experience</li>
<li>Develop and implement operational strategies to improve the value of the portfolio</li>
<li>Create/modify financial models and feasibility studies and undertake sensitivity analysis for asset acquisitions/disposals/renovations/expansions</li>
<li>Compile bespoke presentations on results of feasibility assessments</li>
<li>Undertake property reviews and due diligence</li>
<li>Completion of periodic review for each asset</li>
<li>Act as primary interface with Development Management and Construction/Design teams in renovation/expansion of existing assets and construction of new assets</li>
<li>Assure that capital projects are completed on time and on specification</li>
<li>Ensure project expansion/renovation/construction is on target</li>
<li>Update Head of Hospitality and Leisure on project development status</li>
<li>Ensuring that property requirements for ground lessors, third party lender requirements, local taxing and zoning authorities</li>
</ul><h3 class="jobSectionHeader">Education &amp; Experience</h3>
<ul><li>Bachelor degree in hospitality/property management, engineering, business or economics</li>
<li>Operational experience with minimum of 10 years&rsquo; experience in procurement, facilities management and/or estate management</li>
<li>Experience in vast array of hospitality/leisure properties: hotels, services apartments, theme/amusement parks etc.</li>
<li>Experience in PM and FM issues / problems and respective remedial actions</li>
</ul><h3 class="jobSectionHeader">Required Skills</h3>
<ul><li>Effective stakeholder relationship management; conflict resolution / managements skills</li>
<li>Track record of working with development/design teams on capital projects alongside excellent project management skills</li>
<li>Ability to train and mentor junior colleagues</li>
<li>Monitoring of hotel and F&amp;B operations</li>
<li>Ability to understand financial statements (P&amp;L, Balance Sheet, CF) relating to Hospitality and Leisure operations</li>
<li>Experience with assessing, analyzing and presenting new investment ideas/concepts -Exposure to initial set up of a hotel or F&amp;B outlet would be a plus</li>
<li>Strong excel and PowerPoint skills, in order to be able to create financial models and compile intelligence reports</li>
<li>Logical thinker, creative</li></ul></div></div>
 <ul><li>Company: Red Castle</li>
<li>Employment Type: Full Time</li>
<li>Education Level: Bachelor</li>
<li>Experience: 10 Years
</li><li>Job Type: Hospitality, Hotel, Management</li></ul>

Manager - Hospitality & Leisure

Titanic Hospitality Solutions W.L.L.

Job Description: We are seeking a Chief Hospitality Operations Officer to lead hospitality operations, oversee service excellence programs, and drive operational performance across the organization. The role includes managing guest experience strategies, operational planning, and large-scale hospitality teams.Key Responsibilities:<ul><li>Lead hospitality operations and guest service functions</li><li>Oversee operational performance, quality standards, and customer satisfaction initiatives</li><li>Manage department leaders, service teams, and strategic projects</li><li>Drive operational efficiency and continuous service improvement programs</li></ul>Requirements:<ul><li>Experience in hospitality operations, hotel management, or executive hospitality leadership</li><li>Strong leadership, organizational, and customer service skills</li><li>Knowledge of hospitality operations, guest experience management, and service delivery standards</li><li>Degree in Hospitality Management, Business Administration, or related field preferred</li></ul>Why Work With Us:<ul><li>Executive leadership role within a growing hospitality organization</li><li>Opportunity to shape guest experience and operational strategy</li><li>Competitive compensation and career growth opportunities</li></ul>Pay: QAR38,000.00 - QAR48,000.00 per monthWork Location: In person

Chief Hospitality Operations Officer

Kasa

<div><div><h3 class="jobSectionHeader">About Kasa</h3>

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.

Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities &mdash; and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.</div>
Location: Chicago, Illinois

Time Commitment: approximately 32-40 hours

Anticipated Schedule: Flexible - including nights, weekends, and holidays.
<h3 class="jobSectionHeader">
The Role</h3>

The Property Operations Lead role is an on-site facilitator of everything that the Kasa guest will experience during their stay. As a Property Operations Lead you are an important part of the East market, supporting efficient and successful operations for the Chicago market portfolio. Through regular in-person inspections, you are responsible for ensuring that all public spaces are clean, safe, and well-maintained, including common areas and individual units, to Kasa brand standards, setting the tone of the property and are ready in time for check-in.

Like many operations roles, there is no &quot;typical day&quot; but you will collaborate daily with Kasa teams and partners to drive results. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. Daily tasks will consist of, but are not limited to: visiting and assessing units to complete recurring property management tasks, replacing broken items, liaising with housekeeping partners and service vendors, stocking supplies, and providing support for lockouts, last-minute requests, and assisting with other guest issues.

A typical schedule for this role is based on business needs in your market, sometimes including nights and weekends and holidays, as we are in the hospitality industry. While you are not 'on-call 24/7' for this job, during emergencies, you will get a call and if you're available, we compensate above state requirements to a minimum of 2 hours Overtime, on defined days off or after working hours.
<h3 class="jobSectionHeader">
Unleash your career potential at Kasa</h3>

We're building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.
<h3 class="jobSectionHeader">
Required Attributes</h3>
<ul><li>Think Like an Owner: Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit.</li>
<li>Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work.</li>
<li>Handy: Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.</li>
<li>Quality Control Leader: Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners.</li>
<li>Reliable: Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends.</li>
<li>Collaborative: Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department.</li>
<li>Smooth Operator: Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs.</li>
<li>Change Agent: Supports tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development.</li>
<li>Process Minded: Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.</li>
</ul><h3 class="jobSectionHeader">Required policy information:</h3>
<ul><li>This role requires regular access to a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance.</li>
</ul>
Don't meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.
<h3 class="jobSectionHeader">
Expected Results</h3>
<ul><li>Role Objective 1: Drive quality outcomes through increased guest satisfaction and company metrics.
<ul><li>Key Initiative: Identify and communicate on-site issues.</li>
<li>Key Initiative: Maintain appropriate supply inventory levels based on provided guidelines.</li>
<li>Key Initiative: Participate in preventative maintenance program.</li>
</ul></li><li>Role Objective 2: Complete tasks that drive productivity within the operation.
<ul><li>Key Initiative: Complete brand standard inspections to gather property-level data.</li>
<li>Key Initiative: Decrease the number of after-hours calls and inquiries.</li>
</ul>
</li></ul><h3 class="jobSectionHeader">Curious about the Kasa experience? Save 15% when you book on kasa.com</h3>
<h3 class="jobSectionHeader">Benefits</h3>
<ul>
<li>Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
</li>
<li>The Pay: The starting base pay for this role is $22.00 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.</li>
<li>
Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
</li>
<li>Health Coverage: We've invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.</li></ul> 
<h3 class="jobSectionHeader">
</h3><div>Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.

Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.

Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People &amp; Talent team.
<h3 class="jobSectionHeader">
A Note on Recruiting &amp; Job Scams</h3>

The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.</div></div>

Property Operations Lead

Wynn Al Marjan Island

<div>
 
 Job Description
 
 
 
 About Wynn Al Marjan Island:
 
 
 On schedule to open in the United Arab Emirates in Spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.
 
 
 
 About The Position
 
 
 
 Wynn Al Marjan Island is currently seeking a Director of Rooms to join the resort&rsquo;s Front Office Resort Tower team.
 
 
 
 Responsibilities
 
 
 
 The primary duties and responsibilities of this role are:
 
 
 <ul>
 <li>
 Manage the full scope of Resort and Enclave Front Office operations, from pre-arrival to post-departure, ensuring a flawless guest journey.
 </li>
 <li>
 Develop and implement service standards and procedures aligned with luxury brand expectations and Forbes 5-Star criteria.
 </li>
 <li>
 Monitor room inventory, occupancy, and rate strategy in coordination with Revenue Management and Reservations.
 </li>
 <li>
 Utilize hotel systems (PMS, CRM, POS) to streamline processes and enhance operational efficiency.
 </li>
 <li>
 Fulfill operational requirements of both Rooms and Gaming Departments for premium guest experiences.
 </li>
 <li>
 Lead, train, and mentor Front Office staff, promoting a culture of service excellence and continuous improvement.
 </li>
 <li>
 Implement performance management strategies for agents with upsell programs using measurable KPIs.
 </li>
 <li>
 Oversee departmental budget planning and cost control, ensuring alignment with financial targets while optimizing resources for operational efficiency and profitability.
 </li>
 <li>
 Identify high-potential talent and support career development within the team.
 </li>
 <li>
 Coordinate with Housekeeping, Security, VIP Services, Spa, F&amp;B, and other departments to ensure cohesive service delivery.
 </li>
 <li>
 Act as a liaison for Enclave guests, ensuring their unique needs are met with discretion and precision.
 </li>
 <li>
 Champion process optimization and innovation, regularly reviewing workflows and guest touchpoints to enhance service delivery, reduce inefficiencies, and maintain Forbes 5-Star standards.
 </li>
 <li>
 Address guest feedback and service recovery with professionalism and urgency.
 </li>
 <li>
 Maintain close relationships with repeat guests and VIP clientele to enhance loyalty and satisfaction.
 </li>
 <li>
 Drive incremental revenue through strategic upselling initiatives, leveraging guest preferences and data insights to maximize room upgrades, ancillary services, and premium experiences.
 </li>
 <li>
 Serve as the primary liaison for guest feedback management, utilizing Qualtrics analytics to identify trends, implement corrective actions, and elevate overall guest satisfaction scores.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in Hospitality Management or related field.
 </li>
 <li>
 Experience: Minimum 10 years in luxury hospitality, with at least 5 years in a senior Front Office leadership role.
 </li>
 <li>
 Proven track record of managing high-volume, high-touch guest operations.
 </li>
 <li>
 Strong leadership and team development capabilities.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Proficiency in hotel systems (PMS, CRM, POS) and data-driven decision-making.
 </li>
 <li>
 Fluent in English; Arabic is considered a plus.
 </li>
 <li>
 Professional demeanor and commitment to brand standards.
 
 
 </li>
 </ul>
 
 About Wynn Al Marjan Island&rsquo;s Benefits
 
 
 
 We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.
</div>

Director of Rooms

MUSEUM OF ICE CREAM

<div>
 
 Who We Are:
 
 
 
 Museum of Ice Cream is an inclusive &amp; immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At the Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.
 
 
 
 The Flavor Profile:
 
 
 
 Museum of Ice Cream is looking for a Director of Operations, New Museum Openings to lead how we bring new locations to life &mdash; from the moment a lease is signed, through design and build, into opening day and stabilization. This is a hands-on operator role with strong systems orientation. You bring multi-site openings experience and a working knowledge of design, construction, and development, and you partner with those teams from the earliest planning stages to ensure operational considerations are reflected in the build. You own the opening playbook end to end &mdash; readiness, training, SOPs, soft launch, and go-live &mdash; and you hand off cleanly to our Regional Directors of Operations, who carry the business forward into steady-state operations.
 
 
 At your core, you love what this work is for. You believe in play, in human connection, and in hospitality as a craft. You understand that what we build is not just a space &mdash; it is the stage for joy, wonder, and connection to show up every day. You take pride in handing over a new museum that is ready on day one &mdash; staffed, trained, stocked, safe, and operationally sound &mdash; and in turning every lesson learned into a stronger playbook for the next opening. You are equally passionate about systems, processes, and training, and you lead through ambiguity, pressure, and the complexity of an opening period with calm and focus.
 
 
 
 What You Will Do:
 
 
 
 As Director of Operations, New Museum Openings, you will lead the full opening lifecycle of every new MOIC location &mdash; from design-phase partnership through pre-opening readiness, into soft launch, go-live, and stabilization. You will align Development, Design, Construction, Facilities, Supply Chain, People, Training, Marketing, Ticketing, and Finance to deliver openings that are on time, on brand, and operationally ready. You will build and evolve the playbook that makes each opening better than the last and hand each new location off cleanly to the Regional Director of Operations who will carry the business forward.
 
 
 
 Your Day-to-Day:
 
 
 
 
 Design-Phase Operational Partnership (Post Lease Sign through Construction)
 
 
 
 <ul>
 <li>
 Partner with Development, Design, and Construction from lease signing forward to represent operational inputs in the design process &mdash; guest flow, BOH layout, F&amp;B and retail footprints, staffing zones, storage, cleaning paths, accessibility, and life safety
 </li>
 <li>
 Review architectural and design decisions against the labor model and collaborate on capacity, throughput, and safety implications before they are finalized
 </li>
 <li>
 Translate concept and brand intent into practical site-level operating plans that achieve company-wide goals, and establish a repeatable operational design review process so every future opening benefits from the lessons of the last
 
 
 </li>
 </ul>
 
 New Museum Opening Leadership
 
 
 
 <ul>
 <li>
 Own the opening operating plan: timeline, readiness checklist, cross-functional workstreams, escalation paths, soft opening plan, and go-live readiness review
 </li>
 <li>
 Ensure each new location is ready across staffing, training, facilities, BOH, inventory, F&amp;B, retail, ticketing, technology, guest flow, safety, and site leadership &mdash; and prepared to deliver strong guest experience, labor efficiency, cleanliness, revenue execution, and brand standards from day one
 </li>
 <li>
 Lead pre-opening walkthroughs, operational audits, mock service, and soft-launch execution; identify operational risks early and drive them to closure before doors open
 
 
 </li>
 </ul>
 
 People &amp; Training Partnership
 
 
 
 <ul>
 <li>
 Co-own the pre-opening people plan with the People team, Talent Acquisition, and L&amp;D &mdash; leadership hiring profiles, staffing plans, onboarding journeys, training calendars, and certification standards
 </li>
 <li>
 Ensure the GM, AGM, and site leadership team are hired, onboarded, and certified to MOIC standard before go-live
 </li>
 <li>
 Champion a field-first opening culture where the team feels prepared, supported, and equipped to deliver from day one
 
 
 </li>
 </ul>
 
 Stabilization &amp; Handoff to Regional Directors of Operations
 
 
 
 <ul>
 <li>
 Lead the post-opening stabilization window with a clear 30/60/90 plan and agreed-upon exit criteria
 </li>
 <li>
 Partner with the Regional Director of Operations on a clean handoff &mdash; open-issue log, training gaps, SOP variances, performance trajectory &mdash; and remain available to support post-handoff while giving the Regional DO full ownership of the business
 </li>
 <li>
 Track post-handoff performance to validate stabilization quality and feed lessons back into the playbook
 
 
 </li>
 </ul>
 
 Cross-Functional Leadership
 
 
 
 <ul>
 <li>
 Serve as the central operational leader across opening workstreams, aligning Development, Design, Construction, Facilities, Product, Supply Chain, People, Training, Marketing, Ticketing, Finance, and Site Operations
 </li>
 <li>
 Drive clear ownership, timelines, decisions, and accountability across all opening stakeholders &mdash; including readiness with Supply Chain and Retail (product, inventory, equipment, uniforms, BOH workflows) and Ticketing, Marketing, and Revenue (guest flow, capacity, packages, sales channels)
 </li>
 <li>
 Act as a key escalation point for risks to opening quality, timeline, budget, or guest experience
 
 
 </li>
 </ul>
 
 Systems, Playbooks &amp; Continuous Improvement
 
 
 
 <ul>
 <li>
 Build and evolve the MOIC opening playbook &mdash; SOPs, checklists, templates, training frameworks, and readiness scorecards &mdash; with scalable frameworks that make every opening repeatable regardless of city or format
 </li>
 <li>
 Lead post-opening retrospectives and convert lessons into stronger playbooks
 </li>
 <li>
 Partner with HQ Operations and the Regional Directors of Operations so improvements found at opening propagate into the steady-state operating model &mdash; and steady-state learnings flow back into how we open
 
 
 </li>
 </ul>
 
 Key Performance Indictors 2026:
 
 
 
 
 Opening Execution
 
 
 
 <ul>
 <li>
 On-time, on-budget, on-brand openings, measured against the approved opening plan
 </li>
 <li>
 Readiness scorecard at go-live: staffing fill rate, training completion, SOP rollout, BOH/FOH set-up, safety certification
 
 
 </li>
 </ul>
 
 Site Stabilization
 
 
 
 <ul>
 <li>
 Time to hit steady-state KPI targets (NPS, labor %, revenue, customer spend) within the agreed stabilization window
 </li>
 <li>
 Clean handoff to Regional Director of Operations within target window, measured by open-issue count and post-handoff escalations
 
 
 </li>
 </ul>
 
 Systems &amp; Playbook Maturity
 
 
 
 <ul>
 <li>
 Each opening improves the playbook &mdash; measured by playbook updates, SOP coverage, and adoption at the next opening
 </li>
 <li>
 Design-phase operational input adopted into final build documents &mdash; measured by tracked operational changes from design review
 
 
 </li>
 </ul>
 
 Commandments:
 
 
 
 <ul>
 <li>
 Inspires the kid in all of our guests by ensuring opening teams are trained, confident, and ready to deliver the magic on day one
 </li>
 <li>
 Brings an "Anything is Popsicle" mindset to the realities of opening work, where the plan and the day rarely match perfectly
 </li>
 <li>
 Takes initiative to make every opening better than the last
 
 
 </li>
 </ul>
 
 
 The salary range for this role is $160,000 - $180,000 USD dependent on experience, as well as an annual bonus and options. This individual can be located in either New York City, NY, Los Angeles, CA, Las Vegas, NV or Miami, FL.
 
 
 
 
 
 Requirements
 
 
 
 
 The Necessities:
 
 
 
 <ul>
 <li>
 7 to 10+ years of operations experience in multi-site hospitality, entertainment, experiential retail, food and beverage, or high-volume guest-facing environments, with proven end-to-end openings experience (multiple openings strongly preferred)
 </li>
 <li>
 Experience partnering with Development, Design, and Construction teams during the design phase of new locations
 </li>
 <li>
 Demonstrated partnership with People, HR, and Talent functions on hiring, onboarding, and training readiness for new sites
 </li>
 <li>
 Strong field operations background &mdash; you understand how strategy translates into daily execution, with deep working knowledge of staffing, training, guest flow, labor planning, BOH operations, safety, inventory, systems, and site-level readiness
 </li>
 <li>
 A genuine love of play, human connection, and hospitality as a craft &mdash; you see operational excellence as the foundation for guests to experience joy and wonder, not as an end in itself
 </li>
 <li>
 Ability to build clear operating tools, SOPs, launch plans, checklists, and scalable processes, with strong business acumen to assess performance, identify gaps, and drive improvement
 </li>
 <li>
 Calm, hands-on leadership in ambiguity and pressure, with strong written and verbal communication, organization, follow-through, and stakeholder management
 </li>
 <li>
 High ownership mindset with a strong bias toward action and accountability
 </li>
 <li>
 Ability to travel up to 70%, with surge to 85%+ during active opening windows. Temporary relocation may be required during opening periods
 
 
 </li>
 </ul>
 
 Nice-to-Haves:
 
 
 
 <ul>
 <li>
 F&amp;B operations background; experience opening experiential, attractions, or multi-unit consumer brand locations;
 </li>
 <li>
 Bilingual Spanish
 </li>
 <li>
 Tools: Slack, Google Suite, and ADP
 </li>
 <li>
 A love of ice cream for breakfast, lunch, and dinner
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 50% off retail products
 </li>
 <li>
 401(k)
 </li>
 <li>
 Dental insurance
 </li>
 <li>
 Health insurance
 </li>
 <li>
 Vision insurance
 </li>
 <li>
 Paid time off
 </li>
 <li>
 Ability to advance within the organization
 </li>
 <li>
 Stock options
 </li>
 <li>
 PTO
 
 
 </li>
 </ul>
 
 Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable federal, state, or local law
 
</div>

Director of Operations, New Museum Openings

Westmont Hospitality Group

Job Summary We are seeking a dedicated and experienced On-Site Property Manager to oversee the daily operations of our property. The ideal candidate will possess strong leadership skills and a background in hospitality management, ensuring exceptional guest services and maintaining a welcoming environment for residents and visitors. This role requires a proactive approach to property management, with a focus on customer satisfaction and operational efficiency.Duties<ul><li>Manage day-to-day operations of the property, ensuring high standards of service and hospitality.</li><li>Supervise front desk staff, providing guidance and support to ensure excellent customer service.</li><li>Handle guest inquiries and complaints promptly and professionally, fostering positive relationships with residents.</li><li>Conduct night audits to ensure accurate reporting of occupancy and financial transactions.</li><li>Develop and manage budgets, ensuring financial targets are met while maintaining quality services.</li><li>Oversee maintenance requests and coordinate with service providers for timely resolutions.</li><li>Implement policies and procedures that enhance operational efficiency and guest satisfaction.</li><li>Maintain effective communication with staff, residents, and vendors through various phone systems.</li><li>Train new employees in hospitality standards, front desk operations, and customer service protocols.</li></ul>Experience<ul><li>Proven experience in hospitality management or property management is preferred.</li><li>Strong background in customer service with demonstrated leadership abilities.</li><li>Familiarity with front desk operations, including night audit processes.</li><li>Experience in budgeting and financial oversight within a hospitality or property management context is advantageous.</li><li>Excellent communication skills, both verbal and written, with the ability to interact effectively with diverse groups.</li><li>Proficient in using phone systems and other technology relevant to property management operations.</li></ul>We invite qualified candidates who are passionate about delivering exceptional service to apply for this exciting opportunity as an On-Site Property Manager.Job Type: Full-timePay: From $50,000.00 per yearBenefits:<ul><li>401(k)</li><li>Employee discount</li><li>Paid time off</li></ul>Work Location: In person

Hotel General Manager

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