hospitality services manager

City Edge Developments

<div>
 <p>
  <strong>
   Occupation Description
  </strong>
 </p>
 <p>
  The Development Hospitality Manager manages the essential stages of the project to ensure the achievement of the hospitality brand guidelines and objectives are met in the design review process from inception to project launch and opening.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Scope
  </strong>
 </p>
 <ul>
  <li>
   Set up &ldquo;Design Briefs&rdquo; per project according to development brief, guidelines, and code regulations.
  </li>
  <li>
   Support the Development Director in regards to any follow-up needed of the new or ongoing project&rsquo;s design stages (architecture, mechanical, electrical, structural, landscape, etc.) along with the external parties involved from NUCA, municipalities &amp; ministry and in compliance with international codes of standards.
  </li>
  <li>
   Prepare program committees (internal design reviews) and validate the final design stages with consultants relative to brand guidelines.
  </li>
  <li>
   Act as project manager regarding the Hospitality/Commercial projects renovation of public areas and hotels.
  </li>
  <li>
   Support the Hospitality Director in any design follow-ups, reporting, analysis, and validation as well as actively participate in any ongoing proposals and presentations required.
  </li>
  <li>
   Attend site visits, validate/update the mock-up rooms, and issue reports results from these reviews.
  </li>
  <li>
   Manage and coordinate other junior team members in a teamwork spirit.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education and Most Common Work Experience Requested
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Architecture.
  </li>
  <li>
   10 &ndash; 15 years of related experience of which a minimum of 5 &ndash; 7 years in the consultancy as well as project management in the field- real estate development experience is a preference.
  </li>
  <li>
   Previous experience overseeing hospitality projects in major real estate companies and PMP project management experience are a must.
  </li>
 </ul>
 <p>
 </p>
</div>


Manager, Hospitality Development

Hurtado Barbecue

<div><p>We are looking for an experienced Manager to help the General Manager in directing daily business operations. They should be experienced in a supervisory role, and be able to confidently deliver performance feedback, set goals, foster teamwork, and clearly communicate business objectives. They must be able to motivate and positively influence staff. A top candidate for this position must have strong leadership and organizational skills. They should be firm, but also approachable.They must be passionate about people and thrives on building real relationships with guest. Hospitality first mindset where the guest experience is always the priority.
</p><p><b>Responsibilities:</b></p><ul><li>
Support the GM in FOH operations as needed</li><li>
Cooperating with the general manager, and assisting with anything from project planning to staff management.</li><li>
Nurturing positive working relationships with staff.</li><li>
Delegating daily tasks.</li><li>
Addressing any issues in a timely fashion.</li><li>
Supervising staff.</li><li>
Ensuring company policies and procedures are followed.</li><li>
Setting a good example for staff.</li><li>
Being present on the floor, greeting guest &amp; building connections</li><li>
Ensuring guest receives excellence service</li><li>
Handling guest concerns professionally</li></ul><p><b>
Requirements:</b></p><ul><li>
Can Work with Limited Oversight and accomplish tasks
</li><li>Great interpersonal and communication skills.</li><li>
Strong problem-solving abilities.</li><li>
Good observation skills.</li><li>
An ability to deliver constructive criticism.</li><li>
Computer literate and basic Math skills.</li><li>
An ability to identify weaknesses and provide coaching where necessary.</li></ul><p>
At Hurtado Barbecue, we understand that our success depends on the dedication and passion of our team members. We are committed to providing opportunities for growth and development within our organization. We believe in promoting from within whenever possible, as we value the knowledge, skills, and dedication of our employees.<br>
We foster a culture of continuous improvement and encourage our staff to pursue their goals and aspirations. Whether you're starting out in an entry-level position or have years of experience in the industry, we provide training and support to help you excel in your role.<br>
Our team members are at the heart of everything we do, and we prioritize providing excellent guest service. We believe in going above and beyond to create memorable dining experiences for our guests. We value genuine hospitality and strive to exceed expectations in every interaction.<br>
If you share our passion for craft barbecue, excellent service, and a commitment to growth and teamwork, we would love to have you join our team at Hurtado Barbecue. Together, we can continue to provide the best barbecue experiences and uphold our mission of excellence in all that we do.</p><p>
Pay: Starting at $22.00 / hour</p><p>
Benefits:</p><ul><li>
Employee discount</li><li>
Health insurance</li><li>
Dental insurance</li><li>
Vision insurance</li><li>
Paid training</li></ul><p>
Job Type: fulltime</p><p>
Schedule:</p><ul><li>
8 hour shift</li><li>
10 hour shift</li><li>
12 hour shift</li><li>
Weekend availability</li><li>
Holidays</li><li>
Day shift</li><li>
Night shift</li></ul><p>
Education: No education required</p><p>
Work location: On-site</p></div>

Hospitality Manager

Landing

<div>
 <strong>
  About Landing
  <br/>
  <br/>
 </strong>
 Since 2019, Landing has built the largest flexible living network in the country - 35+ markets, thousands of apartments, no deposits, no hassle. We're growing fast and operating in the real world, which means things move quickly, priorities shift, and no two days look the same.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 This is a market segment ownership role. You will manage a segment of our properties in Austin, TX Market - member experience, property relationships, housekeeping vendors, maintenance, unit quality, and everything in between. You will oversee reservations made through Landing&rsquo;s platform as well as OTA partners like Airbnb and Booking.com , build relationships with property partners, resolve member issues across multiple channels, and report on market performance to your Hub Manager.
 <br/>
 <br/>
 If you've run or worked in a hotel, a short-term rental portfolio, or a high-volume hospitality operation, you already know what this job feels like. The difference here is that you own the whole market segment, not just one property - and the playbook is still being written.
 <br/>
 <br/>
 This role is for someone who thrives when things are moving fast, makes decisions with incomplete information with the best customer experience in mind, and builds systems while using them.
 <br/>
 <br/>
 What you'll own
 <br/>
 <br/>
 <ul>
  <li>
   Reservation management across direct and OTA channels &mdash; including Landing bookings and platforms like Airbnb and Booking.com
  </li>
  <li>
   Member experience from booking through checkout - tickets, inquiries, escalations
  </li>
  <li>
   Property and housekeeping partner relationships
  </li>
  <li>
   Market KPIs: NPS, CSAT, cleaning quality, growth
  </li>
  <li>
   Reservation coordination and maintenance escalation with property management teams
  </li>
  <li>
   Onboarding, installation, and launching of new properties within your market segment
   <br/>
   <br/>
  </li>
 </ul>
 What we're looking for
 <br/>
 <br/>
 <ul>
  <li>
   Background in hotel operations, short-term rental management, vacation rental portfolio management, or high-volume hospitality - you know how to operate when guests don't wait
  </li>
  <li>
   Experience running a market, property, or operation with real autonomy - not just executing someone else's decisions
  </li>
  <li>
   Strong organizational and follow through skills - tickets don't resolve themselves and this role has a lot of them
  </li>
  <li>
   Ability to triage under pressure - three things are urgent at once, you know which one to move on first
  </li>
  <li>
   Comfort with ambiguity - we're a growth-stage company and the answer isn't always written down somewhere
   <br/>
   <br/>
  </li>
 </ul>
 Work Schedule &amp; Availability
 <br/>
 <br/>
 Core business hours for this role are Monday- Friday, 8am-5pm. As a guest-facing position, additional availability is required, including evenings, weekends, and holidays, based on business needs. These needs may increase during peak periods, such as month-end and high-volume check-in times.
 <br/>
 <br/>
 What we offer
 <br/>
 <br/>
 <ul>
  <li>
   Opportunities for upward mobility - we want you to grow with us! Our management team in Field Operations is built from internal promotions
  </li>
  <li>
   Competitive compensation: $55,000&ndash;$75,000 base salary (based on experience) + performance bonus of up to 20% of base salary + $6,600 annual vehicle and cell stipend
  </li>
  <li>
   Stock Options
  </li>
  <li>
   Comprehensive benefits package: Medical, dental, vision, life, AD&amp;D, disability, mental health, pet, commuter benefits, and FSA or HSA options
  </li>
  <li>
   Retirement support: 401(k) plan + access to ImmediatePay
  </li>
  <li>
   Generous paid time off policy to support work-life balance
  </li>
  <li>
   Travel perk: $750 USD annually in Landing Stays
   <br/>
   <br/>
  </li>
 </ul>
 Landing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including pregnancy, sexual orientation, gender identity, and related conditions, national origin, age, disability, genetic information, military service or obligation, or any other status protected by applicable federal, state, or local law.
</div>


<div>
 <strong>
  About Landing
  <br/>
  <br/>
 </strong>
 Since 2019, Landing has built the largest flexible living network in the country - 35+ markets, thousands of apartments, no deposits, no hassle. We're growing fast and operating in the real world, which means things move quickly, priorities shift, and no two days look the same.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 This is a property ownership role. You will manage at least 30 units at one of our properties in Houston, TX Market - member experience, property relationships, housekeeping vendors, maintenance, unit quality, and everything in between. You will oversee reservations made through Landing&rsquo;s platform as well as OTA partners like Airbnb and Booking.com, resolve member issues across multiple channels, and report on property performance to your manager.
 <br/>
 <br/>
 You&rsquo;ll live onsite, which means you&rsquo;re close to the action&mdash;able to jump in quickly when issues come up and build real, in-person relationships with guests and property partners.
 <br/>
 <br/>
 If you've run or worked in a hotel, a short-term rental portfolio, or a high-volume hospitality operation, you already know what this job feels like - and the playbook is still being written.
 <br/>
 <br/>
 This role is for someone who thrives when things are moving fast, makes decisions with incomplete information with the best customer experience in mind, and builds systems while using them.
 <br/>
 <br/>
 What you'll own
 <br/>
 <br/>
 <ul>
  <li>
   Reservation management across direct and OTA channels &mdash; including Landing bookings and platforms like Airbnb and Booking.com
  </li>
  <li>
   Member experience from booking through checkout - tickets, inquiries, escalations
  </li>
  <li>
   Property and housekeeping partner relationships
  </li>
  <li>
   Market KPIs: NPS, CSAT, cleaning quality, growth
  </li>
  <li>
   Reservation coordination and maintenance escalation with property management teams
  </li>
  <li>
   Onboarding, installation, desinstallation, and launching of units at your property
   <br/>
   <br/>
  </li>
 </ul>
 What we're looking for
 <br/>
 <br/>
 <ul>
  <li>
   Requires living and working on-site at the property
  </li>
  <li>
   Background in hotel operations, short-term rental management, vacation rental portfolio management, or high-volume hospitality - you know how to operate when guests don't wait
  </li>
  <li>
   Experience running a market, property, or operation with real autonomy - not just executing someone else's decisions
  </li>
  <li>
   Strong organizational and follow through skills - tickets don't resolve themselves and this role has a lot of them
  </li>
  <li>
   Ability to triage under pressure - three things are urgent at once, you know which one to move on first
  </li>
  <li>
   Comfort with ambiguity - we're a growth-stage company and the answer isn't always written down somewhere
   <br/>
   <br/>
  </li>
 </ul>
 Work Schedule &amp; Availability
 <br/>
 <br/>
 This role does not follow a traditional or fixed schedule. Due to the nature of onsite guest operations, regular work outside of standard business hours is expected, including evenings, weekends, and holidays. Schedules are driven by business needs. Flexibility is required to support guest operations.
 <br/>
 <br/>
 What we offer
 <br/>
 <br/>
 <ul>
  <li>
   Opportunities for upward mobility - we want you to grow with us! Our management team in Field Operations is built from internal promotions
  </li>
  <li>
   Competitive compensation: $50,000&ndash;$55,000 base salary (based on experience) + performance bonus of up to 25% of base salary + housing
  </li>
  <li>
   Stock Options
  </li>
  <li>
   Comprehensive benefits package: Medical, dental, vision, life, AD&amp;D, disability, mental health, pet, commuter benefits, and FSA or HSA options
  </li>
  <li>
   Retirement support: 401(k) plan + access to ImmediatePay
  </li>
  <li>
   Generous paid time off policy to support work-life balance
  </li>
  <li>
   Travel perk: $750 USD annually in Landing Stays
   <br/>
   <br/>
  </li>
 </ul>
 Landing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including pregnancy, sexual orientation, gender identity, and related conditions, national origin, age, disability, genetic information, military service or obligation, or any other status protected by applicable federal, state, or local law.
</div>


Onsite Hospitality Manager

IDeaS

<div>:<div></div><p><br>
The Hospitality Revenue Management consultant will perform duties as a Consulting Solution Engineer (CSE), this is a hybrid role that combines pre-sales Solution Engineering, lightweight consulting, and early post-sales value enablement to support the successful acquisition, deployment, and long-term adoption of IDeaS solutions in the Middle East market.<br>
This role is designed to address the unique needs of the Middle East, where customers often expect deeper domain expertise, continuity across the buying and onboarding journey, and hands-on guidance during early stages of adoption. This role applies strong hospitality domain knowledge and revenue management expertise to understand customer business objectives, guide buying journeys, and design solutions that deliver measurable commercial value. The CSE partners closely with Sales, Account Management, Solution Engineering, and Consulting to shape solutions, de-risk complex opportunities, and ensure clients are positioned for success and actively partners with post-sales delivery teams to support a smooth transition into implementation and early adoption, ensuring clarity of solution intent and identified risks.<br>
The Consulting Solution Engineer operates as a trusted technical and business advisor to prospects and customers, applying strong hospitality and revenue management expertise, cultural fluency, and local market knowledge to deliver measurable value. This role operates with autonomy within defined opportunity scope and serves as an execution partner for individual clients and prospects within the regional go-to-market organization.
</p><p>To be considered for this position you <b>must</b> be based in Dubai and speak <b>both Arabic and English</b> fluently to a professional level.</p><p><b><i>
What you&rsquo;ll be doing...</i></b></p><div></div><div><b><br>
Customer &amp; Buyer Engagement</b></div><div></div><ul><li><br>
Position IDeaS as a trusted business partner by clearly articulating how solutions address customer commercial objectives, including revenue growth, efficiency, consistency, and scalability.</li><li>Lead and support pre-sales discovery, solution design, and value articulation for prospective clients.</li><li>Design and deliver high-impact, customer-relevant demonstrations, presentations, and workshops aligned to buyer objectives and evaluation criteria.</li><li>Actively support and influence customer buying journeys by understanding evaluation criteria, stakeholder dynamics, and decision-making processes.</li><li>Support and, where appropriate, lead executive-level solution discussions for opportunities, ensuring alignment between customer objectives and IDeaS value propositions.</li><li>Navigate culturally nuanced stakeholder environments, ensuring alignment and clarity across Middle Eastern client organizations.</li></ul><div></div><div><b><br>
Solution Design &amp; Delivery Excellence</b></div><div><ul><li><br>
Architect and document appropriate solutions across IDeaS products and features based on customer needs, technical constraints, operational maturity, and strategic goals.</li><li>Qualify, prepare, and deliver pre-sales presentations, including readiness for revenue management tools, implementation approach, and proof of concept / ROI narratives.</li><li>Ensure solution integrity across integrations, data flows, and deployment assumptions during the sales process.</li><li>Act as a senior technical resource on complex opportunities involving multiple systems or stakeholders.</li></ul></div><div></div><div><b><br>
Commercial Partnership &amp; Execution</b></div><div></div><ul><li><br>
Partner with Sales and Account Management to develop account strategies, assess customer needs, and address critical issues to support regional goals.</li><li>Contribute to deal strategy, including solution positioning, risk identification, and competitive differentiation.</li><li>Manage, lead, and contribute to RFx and Security Assessment responses, ensuring solution accuracy, consistency, and alignment to customer requirements in partnership with other teams.</li></ul><div></div><div><b><br>
Consulting‑Led Discovery &amp; Advisory Support</b></div><div></div><ul><li><br>
Apply structured consulting techniques to assess customer revenue management processes, organizational readiness, and adoption risks.</li><li>Provide advisory recommendations on revenue management strategy, process improvement, and best‑practice adoption tailored to Middle Eastern operating environments.</li><li>Facilitate scoped discovery or advisory workshops that help customers understand how to operationalize IDeaS solutions effectively.</li><li>Support definition of success metrics, KPIs, and value hypotheses during the sales and onboarding phases.</li><li>Perform structured quantitative and qualitative analysis to identify revenue, process, and adoption improvement opportunities.</li><li>Support development of business cases, ROI narratives, and impact assessments tied to consulting recommendations.</li></ul><div></div><div><b><br>
Early Post‑Sales Enablement &amp; Value Readiness</b></div><div></div><ul><li><br>
Provide continuity from pre‑sales into early post‑sale phases by clearly documenting solution intent, assumptions, and identified risks.</li><li>Partner with Solution Success Consultants and delivery teams during initial onboarding or pilot phases to ensure alignment to the sold solution.</li><li>Offer time‑bound, advisory post‑sale support focused on value readiness, adoption guidance, and clarification of strategy.</li><li>Proactively identify and escalate risks, gaps, or misalignment to the appropriate post‑sales owners.</li></ul><div></div><div><b><br>
Market, Industry &amp; Competitive Insight</b></div><div></div><ul><li><br>
Apply industry best practices and revenue management expertise to tailor solutions for specific customer segments, portfolios, and regions.</li><li>Maintain strong awareness of competitive solutions and market dynamics to support effective competitive positioning.</li><li>Investigate and evaluate emerging technologies, including IDeaS partners and competitive offerings, to inform solution design and sales strategy.</li><li>Maintain deep knowledge of the Middle Eastern hospitality market, including local business practices, technology ecosystems, and regulatory considerations.</li><li>Maintain expert knowledge of IDeaS solutions and their integration with PMS, CRS, channel management, and data platforms commonly used in the Middle East.</li></ul><div></div><div><b><br>
Internal Collaboration &amp; Leadership</b></div><div></div><ul><li><br>
Act as technical lead on assigned opportunities, coordinating with Product, Integrations, Consulting, Client Services and Partner teams as required.</li><li>Act as a cultural and market liaison between global teams and customers in the Middle East, providing structured feedback on local needs and expectations.</li><li>Contribute to internal best practices, enablement materials, and continuous improvement initiatives relevant to the Middle East market.</li><li>Mentor regional resources on Middle Eastern‑specific client requirements and practices, where appropriate.</li><li>Contribute to regional and global Solution Engineering initiatives, sharing best practices and supporting continuous improvement.</li><li>Support marketing events, trade shows, and user group meetings as needed.</li><li>Performs other duties as assigned.</li></ul><div></div><p><b><i><br>
What you&rsquo;ll bring to us&hellip;</i></b></p><br>
<div></div><ul><li>
8+ years of progressive experience in hospitality, distribution, and revenue management, including exposure to automated revenue management systems.</li><li>
Preferred: 3+ years of experience in technical sales, consulting, solution engineering, technical support, training, implementation, project management or related roles.</li><li>
Bi-lingual Arabic and English Speaker, (Arabic Native or Professional Fluency level speaking)</li><li>
Strong understanding of hospitality revenue management concepts, pricing, distribution, and forecasting.</li><li>
Working knowledge of hotel technology ecosystems, including PMS, CRS, channel management, and related systems.</li><li>
Proven ability to communicate complex technical and business concepts clearly to executive and non-technical audiences.</li><li>
Demonstrated experience delivering effective product demonstrations and solution presentations.</li><li>
Solid commercial acumen with the ability to align solutions to customer business outcomes.</li><li>
Strong presentation, facilitation, and stakeholder management skills.</li><li>
Ability to travel 25%</li></ul><div></div><p><b><i><br>
Who we are....</i></b></p><p>
Passionate people. Loyal clients. Leading solutions.</p><p>
With a rich culture of creative collaboration and professional growth, IDeaS&rsquo; team members build successful careers with us.
</p><p>IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we&rsquo;re working, our teams come together to create leading revenue management solutions that accelerate our clients&rsquo; growth through revenue optimization.</p><p><b><i>
We Support Who You Are&hellip;.</i></b></p><p>
As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you&rsquo;re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.
</p><p>At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.
</p><p><b><i>Additional Information:</i></b><br>
To qualify, applicants must be legally authorized to work in UAE, and should not require, now or in the future, sponsorship for employment visa status.</p><p>
All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.</p><p>
Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.</p><p>
Resumes may be considered in the order they are received.</p><p>
IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.</p><p>
#IDeaS</p></div>

Hospitality Revenue Management Consultant

Osborne Association

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 The Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation.
 <br/>
 <br/>
 At Osborne, we are guided by core values and shared beliefs. We honor everyone's capacity to change, celebrate our shared humanity, are united in our pursuit of justice and equity, take all possible steps to keep our commitments, and advocate for people and principles with fierce and tenacious determination.
 <br/>
 <br/>
 The Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation.
 <br/>
 <br/>
 We seek part-time Hospitality Center Staff to join our Hospitality Center Network. The Hospitality Center Staff welcomes Individuals and families visiting correctional facilities. The position provides general oversight of the Hospitality Center during visiting hours.
 <br/>
 <br/>
 <em>
  This position requires clearance by the New York State Department of Correction and Community Supervision (DOCCS). Candidates must be able to obtain and maintain Department of Correction and Community Supervision (DOCCS) clearance to work in facilities operated by the Department of Correction and Community Supervision (DOCCS).
  <br/>
  <br/>
 </em>
 <strong>
  Salary
 </strong>
 : $18.00 hourly
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Essential Duties:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Greet visitors; assist them in signing in and understanding visiting procedures and redirect visitors who may be at the wrong facility or present on a day when their loved one cannot receive a visit.
  </li>
  <li>
   Record required daily data in a log; communicate daily data to the supervisor and DOCCS authorities as appropriate.
  </li>
  <li>
   Assist with visiting emergencies; communicates information about any emergencies to the supervisor, Department of Corrections and Community Supervision authorities, and others as required.
  </li>
  <li>
   Respond to general inquiries for program information.
  </li>
  <li>
   Disseminate resource information (approved by the facility Deputy Superintendent for Programs) to visitors.
  </li>
  <li>
   Maintain a clean and safe environment in accordance with all infection and safety control policies.
  </li>
  <li>
   Report all physical plant problems to the supervisor, when appropriate, and prison authorities.
  </li>
  <li>
   Maintain inventory and coordinate purchases with Regional Program Supervisor and Program Coordinator.
  </li>
  <li>
   In-person attendance is required to collaborate with co-workers.
  </li>
  <li>
   Perform other duties as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent is required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be dependable and professional
  </li>
  <li>
   Excellent interpersonal and communication skills
  </li>
  <li>
   Strong problem-solving skills
  </li>
  <li>
   Enjoy working with children
  </li>
  <li>
   Ability to interact with a multicultural population is essential
  </li>
  <li>
   Must be able to adapt to change as the program dictates
  </li>
  <li>
   Good organizational, communication, and problem-solving skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits Of Working At Osborne
  <br/>
  <br/>
 </strong>
 Participation in 403(b) and New York State Paid Sick Leave Pay for part-time employment. Career development through ongoing training and individual development plans. Opportunity for job advancement and promotions.
 <br/>
 <br/>
 The Osborne Association is an EEO/Affirmative Action employer and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, unemployment status, or any other protected category. The Osborne Association takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.
 <br/>
 <br/>
 Thank you for your interest in the Osborne Association. Be sure to include a cover letter with your application. No phone calls please. We wish we could personally respond to each application. However, we are unable to do so due to the volume of interest received.
 <br/>
 <br/>
 <ul>
  <li>
   Salary is based on commensurate experience and other qualifications
  </li>
 </ul>
</div>


Hospitality Center Staff-Mid-state Correctional Facility (Customer Service PT, Saturdays/Sundays 7am-noon)

Al-Futtaim

<div><b>Overview Of The Role:</b><br>
<ul><li>
The Customer Service Manager at Dubai Festival City Mall is responsible for leading the transformation of the customer experience into a hospitality-grade, world-class service model. This role champions a hospitality-first culture across all guest-facing functions to ensure every interaction reflects premium service standards. The manager oversees guest journey redesign, concierge innovation, service governance, tenant alignment, and data-driven experience enhancement, positioning the mall as a lifestyle destination rather than merely a retail environment. Success in this role involves visible leadership during peak periods, proactive problem-solving, and measurable improvements in guest satisfaction and loyalty.</li></ul><br>
<b>
What You Will Do:</b><br>
<h4 class="jobSectionHeader"><b>
Service Culture &amp; Hospitality Mindset</b></h4><br>
<ul><li>
Develop and implement hospitality-grade service standards.</li><li>
Lead cross-functional service training programs across various departments including Security, FM, Housekeeping, Concierge, FOH/BOH.</li><li>
Establish service recovery protocols aligned with hotel industry best practices.</li><li>
Conduct regular service audits and coaching sessions to ensure standards are met.</li></ul><h4 class="jobSectionHeader"><b><br>
Guest Journey Redesign &amp; Optimization</b></h4><br>
<ul><li>
Oversee full customer journey mapping from arrival to exit.</li><li>
Redesign touchpoints such as parking, valet, wayfinding, concierge desks, and family amenities.</li><li>
Improve parking flow and first impression experiences.</li><li>
Optimize stroller services and accessibility support.</li><li>
Implement queue management standards to enhance guest satisfaction.</li></ul><h4 class="jobSectionHeader"><b><br>
Concierge &amp; Personalized Guest Services</b></h4><br>
<ul><li>
Introduce premium concierge offerings, including priority bookings, reservations, meet &amp; greet, and VIP assistance.</li><li>
Develop VIP lounge/service concepts for enhanced guest experiences.</li><li>
Integrate Blue Rewards to personalize recommendations and enhance member experiences.</li><li>
Collaborate with Marketing to create curated guest moments and secure event access for guests.</li></ul><h4 class="jobSectionHeader"><b><br>
Experience Leadership on the Floor</b></h4><br>
<ul><li>
Act as visible Duty Experience Manager during peak hours.</li><li>
Maintain active floor presence during weekends, events, and seasonal campaigns.</li><li>
Proactively engage with guests and tenants to address issues before escalation.</li><li>
Lead coordination meetings during peak periods to ensure service efficiency.</li></ul><h4 class="jobSectionHeader"><b><br>
Service Standards, SOPs &amp; Compliance</b></h4><br>
<ul><li>
Develop and update SOPs for Valet, Concierge, Guest Relations, Taxi, and VIP Services.</li><li>
Standardize protocols for cleanliness, scenting, music, ambiance, lighting, and presentation.</li><li>
Ensure FM, Security, and Housekeeping meet premium hospitality expectations.</li><li>
Conduct regular inspections to ensure quality and compliance with service standards.</li></ul><h4 class="jobSectionHeader"><b><br>
Tenant Engagement &amp; Service Alignment</b></h4><br>
<ul><li>
Conduct joint service workshops and tenant briefings to promote service consistency.</li><li>
Implement service scorecards to measure tenant service performance.</li><li>
Launch mystery shopper programs across retail and F&amp;B to monitor service levels.</li><li>
Share insights and improvement plans with tenants to enhance overall guest experience.</li></ul><h4 class="jobSectionHeader"><b><br>
Data-Driven Experience Enhancement</b></h4><br>
<ul><li>
Analyze footfall data, heatmaps, dwell time, and Blue Rewards insights to refine guest experience.</li><li>
Monitor complaint trends and implement corrective actions accordingly.</li><li>
Develop monthly experience dashboards to track performance and progress.</li><li>
Present actionable insights to senior leadership for strategic decision making.</li></ul><h4 class="jobSectionHeader"><b><br>
Financial &amp; Operational Management</b></h4><br>
<ul><li>
Oversee valet revenue targets and ensure financial goals are met.</li><li>
Manage operating budgets to maintain financial health.</li><li>
Optimize manpower planning for efficient service delivery.</li><li>
Ensure timely processing of quotations, LPOs, and invoices to support operational management.</li></ul><br>
<b>
Required Skills To Be Successful:</b><br>
<ul><li>
Hospitality Operations</li><li>
Service Design &amp; Journey Mapping</li><li>
Customer Experience Strategy</li><li>
Budget &amp; Financial Management</li></ul><br>
<b>
What Qualifies You For The Role:</b><br>
<ul><li>
Bachelor's Degree in Hospitality Management, Business Administration, or related field.</li><li>
Professional certification in Customer Experience or Hospitality is preferred.</li><li>
7-10 years of experience in hospitality, luxury retail, or premium mall management.</li><li>
Minimum 3-5 years in a managerial leadership role, preferably in hotel operations or luxury guest services.</li></ul></div><p></p>

Customer Service Manager

Search 10000+ Hospitality services manager jobs near you this April. New roles added regularly across leading industries. Apply today.

10000 hospitality services manager jobs Near Me

Manager, Hospitality Development

Hospitality Manager

Hospitality Manager

Onsite Hospitality Manager

Hospitality Revenue Management Consultant

Hospitality Center Staff-Mid-state Correctional Facility (Customer Service PT, Saturdays/Sundays 7am-noon)

Customer Service Manager