hospitality services manager

HR Ways

Opening: ﻿Senior Facilities Manager for Lahore! ﻿ ﻿About the Company ﻿The Company is a global-standard real estate developer delivering, premium lifestyle communities in Pakistan, focusing on innovation, design, and customer experienceKey Responsibilities: Primary Responsibilities:﻿<ul><li>﻿Operations &amp; Facilities Management: Oversee MEP, HVAC, elevators, infrastructure; ensure uptime; preventive maintenance; CAFM systems, SOPs, SLAs.</li><li>Resident Experience: Deliver 5-star hospitality living experience, manage concierge, complaint resolution, tenant satisfaction (NPS focus).</li><li>Team Management: Lead concierge, housekeeping, security, MEP teams; implement SOPs, KPIs, training, and service standards.</li><li>Financial &amp; Asset Management: Manage OPEX/CAPEX budgets, optimize service charges, monitor revenue streams, support asset value.</li><li>Compliance &amp; Governance: Ensure HSE compliance, risk management, audits, certifications, and regulatory adherence.</li></ul>Requirements: <ul><li>﻿Experience: ﻿10-15+ years (Facilities Management, Luxury Hospitality, Branded Residences, High-end Residential Developments)</li><li>﻿Preferred Industry: ﻿﻿Facilities management, luxury hospitality, branded residences, high-end real estate</li></ul>Other Details: ﻿Experience: 10-15+ years ﻿﻿Working Days: Monday to Saturday (6 days in a week) ﻿Timings: ﻿(12 pm to 09 pm) ﻿Work Mode: Onsite ﻿Location: Lahore, PakistanJob Type: Full-timeWork Location: In person

Sr. Facilities/Hospitality Manager

Dhofar Serenity Residency Homes LLC

Job Title: Hospitality Operations Manager Job SummaryAre you an experienced hospitality leader ready to take ownership of operations in a growing accommodation brand? Dhofar Serenity Residency Homes LLC is seeking a Hospitality Operations Manager to lead daily operations, elevate guest experiences, and drive performance across our serviced residences and homestay portfolio in Salalah.This is an excellent opportunity for a results-driven professional who thrives in a dynamic environment and wants to play a key role in scaling a modern hospitality business.What You&rsquo;ll Do<ul><li>Oversee daily operations of serviced apartments and homestay properties</li><li>Ensure high standards in guest experience, housekeeping, and maintenance</li><li>Manage front office, reservations, and guest relations processes</li><li>Monitor occupancy rates, pricing strategies, and revenue performance</li><li>Lead, train, and supervise operational staff and department heads</li><li>Implement SOPs and improve operational efficiency across properties</li><li>Coordinate with vendors, suppliers, and service providers</li><li>Handle guest feedback, reviews, and service recovery professionally</li><li>Ensure compliance with local regulations and safety standards</li><li>Prepare operational reports and performance insights for management</li></ul>What We&rsquo;re Looking For<ul><li>5+ years of experience in hospitality operations, hotel management, or property management</li><li>Proven experience managing serviced apartments, hotels, or short-term rentals</li><li>Strong leadership and team management skills</li><li>Knowledge of reservation systems, OTAs (e.g., Booking platforms), and revenue management</li><li>Excellent problem-solving and decision-making ability</li><li>Strong communication skills in English (Arabic is a plus)</li><li>Ability to work in a fast-paced, guest-focused environment</li></ul>About the CompanyDhofar Serenity Residency Homes LLC is a Salalah-based hospitality company specializing in premium serviced apartments and homestay experiences. We combine comfort, local culture, and high-quality service to deliver memorable stays for both leisure and business travelers.Why Join Us<ul><li>Be part of a growing and modern hospitality brand</li><li>Leadership role with real impact on operations and growth</li><li>Collaborative and supportive work environment</li><li>Opportunities to innovate and improve guest experiences</li></ul>How to ApplyReady to take the next step in your hospitality career? Apply now with your updated CV. Shortlisted candidates will be contacted for the next stage.Job Type: Full-timePay: RO900.000 - RO1,400.000 per monthWork Location: In person

Hospitality Operations Manager

Starlink Qatar

<div>
 
 
 Workplace Hospitality &amp; Experience Supervisor
 
 
 
 
 
 
 
 
 Role Purpose
 
 
 
 
 To oversee and enhance hospitality services across all facilities, ensuring high service standards for employees, management, and VIP visitors while managing vendor performance and overall workplace experience.
 
 
 
 
 
 
 
 Roles &amp; Responsibilities
 
 
 
 <ol>
 <li>
 Supervise and monitor all office boy services across facilities to ensure professional grooming, discipline, and consistent hospitality standards for employees, management, and VIP visitors.
 </li>
 <li>
 Oversee pantry operations, including hot and cold beverages, ensuring quality, proper storage, service standards, and efficient consumption management.
 </li>
 <li>
 Ensure premium hospitality support for management, VIP visitors, and employees in line with corporate expectations.
 </li>
 <li>
 Monitor and evaluate FM vendor performance, including hospitality manpower, SLAs, and KPIs, and ensure timely corrective actions.
 </li>
 <li>
 Conduct regular toolbox talks and daily briefings to reinforce service quality, behavior standards, and responsiveness.
 </li>
 <li>
 Oversee cafeteria operations across all locations, ensuring food quality, hygiene, safety, and overall service standards.
 </li>
 <li>
 Ensure compliance with food safety and hygiene regulations through inspections and coordination with vendors.
 </li>
 <li>
 Gather employee feedback on hospitality and cafeteria services and implement improvement initiatives to enhance workplace experience.
 </li>
 <li>
 Manage the monthly pop-up caf&eacute; program, including vendor coordination, setup, and performance evaluation.
 </li>
 <li>
 Conduct regular site visits and inspections across all facilities focusing on hospitality areas to ensure cleanliness, safety, hygiene, ambiance, and a comfortable working environment, while maintaining high standards at VIP areas, entrances, meeting rooms, and parking areas; prepare structured inspection reports and proactively follow up on all identified action points with relevant stakeholders until full closure.
 </li>
 <li>
 Manage complaints, incidents, and service escalations while supporting cost optimization and efficient resource utilization; review and validate contractor invoices, service reports, and contract compliance prior to payment approvals; and oversee the quality and suitability of consumables and soft items across facilities.
 </li>
 <li>
 Maintain and manage hospitality-related asset registers (home appliances, kitchenware, furniture), including tracking, inventory control, storage, maintenance, and movement coordination.
 </li>
 <li>
 Coordinate and supervise furniture movements, rearrangements, and setup requirements across facilities.
 </li>
 </ol>
 
 
 
 
 
 
 Preferred Experience (5&ndash;8 years minimum)
 
 
 
 <ul>
 <li>
 Corporate Facilities Management (Soft Services)
 </li>
 <li>
 4- or 5-star hotel operations (supervisory level)
 </li>
 <li>
 Large corporate office or business park hospitality supervision, including VIP and executive-level support
 </li>
 <li>
 Catering or multi-site cafeteria operations management
 </li>
 <li>
 Experience in high-profile customer interaction and service environments
 </li>
 </ul>
 
 
 
 
 
 
 Education &amp; Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field preferred
 </li>
 <li>
 Strong computer skills and familiarity with digital tools
 </li>
 <li>
 Experience with ERP and CAFM systems is preferred
 </li>
 </ul>
 
 
</div>

Workplace Hospitality & Experience Supervisor

Qiddiya Investment Company

<div>Qiddiya Investment Company (QIC) is developing one of the region&rsquo;s most extensive and diverse asset portfolios, spanning residential communities, hospitality, retail, entertainment, sports, education, healthcare, and staff accommodation. Within this ecosystem, property portfolio plays a critical role in supporting Qiddiya&rsquo;s workforce and includes integrated residential, retail, leisure, and F&amp;B facilities. As the portfolio is expected to expand to approximately 13,000 residential units by 2030, robust and scalable facilities management leadership is crucial to ensure safe, efficient, compliant, and high‑quality living environments. 
The Senior Manager - Soft Services is responsible for leading, coordinating, and governing the delivery of soft facilities management services within the portfolio, ensuring a safe, resident‑focused, and high‑quality living environment across mobilisation, launch, and steady‑state operations.
The role acts as the client‑side owner and integrator for soft services, ensuring that service partners deliver consistent, compliant, and cost‑effective services aligned with approved standards, policies, and performance expectations. Working under the strategic direction of the Facilities Management Senior Manager, the Soft Services Manager translates operational strategy into day‑to‑day service excellence, operational stability, and continuous improvement.
Applications closing on 18th May 2026.
Key Responsibility:<ul><li>
Proven experience in soft FM mobilisation and operations within large-scale residential, mixed-use, or hospitality environments
</li><li>Strong knowledge across soft services including security, landscaping, cleaning, waste management, and pest control
</li><li>Experience supporting handover, acceptance, and commissioning to ensure assets are operationally ready, safe, and resident-ready
</li><li>Ability to establish operating models, define service interfaces, and manage cross-functional integration
</li><li>Experience managing service providers, including KPIs, SLAs, audits, inspections, and corrective action plans
</li><li>Strong understanding of governance, escalation pathways, and compliance management
</li><li>Exposure to launch and early-life stabilisation, including resolving operational issues post go-live
</li><li>Strong focus on resident experience, community engagement, and service quality standards
</li><li>Ability to coordinate across multiple stakeholders and service streams to avoid gaps or overlap
</li><li>Experience with operational systems, reporting, and data-driven performance management
</li><li>Proven track record in driving continuous improvement, efficiency, and scalable operations</li></ul> 
Requirements 
<ul><li>
Bachelor&rsquo;s degree in Facilities Management, Engineering, Hospitality Management, Property Management, Business Administration, or relevant experience.</li><li>
Minimum 9+ years of relevant experience in soft services, facilities management, residential operations, hospitality, or community‑focused environments.</li><li>
Demonstrated experience in pre-opening / mobilization / transition for large residential, hospitality, mixed-use, campus, or workforce accommodation assets.
</li><li>Proven track record managing Soft FM Operations and outsourcing models with multiple vendors.
</li><li>GCC / Saudi experience and working knowledge of local compliance frameworks is a strong advantage.</li><li>
Facilities Management or built‑environment&ndash;related certification (e.g., IFMA, BIFM, RICS, or equivalent) &ndash; desirable.</li><li>
Health &amp; Safety or compliance‑related certification (e.g., NEBOSH, IOSH, or equivalent) &ndash; desirable.</li><li>
Service management or quality certification (e.g., ISO, Six Sigma, Lean, or equivalent) &ndash; advantageous.</li></ul> 
Benefits 
Comprehensive benefits package</div>

Senior Manager - Soft Services - Facilities Management - INV-013 - AG6

YoSH

<div><h5 class="jobSectionHeader">Job Summary</h5>
The Assistant Food and Beverage Manager supports the smooth operation of food and beverage services across the UAE Expo Office&rsquo;s venues, ensuring high standards of hospitality, guest experience and operational efficiency. The role works closely with the Food and Beverage Manager and cross-functional teams to deliver consistent service, manage teams and maintain compliance with health, safety and hygiene standards.<h5 class="jobSectionHeader">
Key Responsibilities</h5><ul><li>
Assist in planning, organising and supervising daily food and beverage operations including outlets, events and catering functions; ensure services run on time and to expected standards.</li><li>
Supervise, coach and develop front-of-house and service teams; conduct briefings, monitor performance and support rostering to meet operational needs.</li><li>
Maintain high standards of guest service and presentation; respond promptly and professionally to guest enquiries and feedback.</li><li>
Support inventory control, stock ordering and supplier liaison for food, beverage and hospitality supplies; monitor wastage and cost control measures.</li><li>
Ensure compliance with food safety, hygiene and licensing regulations; implement and monitor standard operating procedures and housekeeping standards in all service areas.</li><li>
Assist with budgeting, cost reporting and revenue monitoring; contribute to initiatives to improve profitability and operational performance.</li><li>
Coordinate with events, security, facilities and other teams to support seamless set-up, service and post-event clearance.</li><li>
Support recruitment, induction and training activities for the food and beverage team and maintain accurate personnel records.</li><li>
Contribute to menu planning, beverage offerings and guest experience enhancements in line with brand standards and visitor expectations.</li></ul><h5 class="jobSectionHeader">
Qualifications &amp; Experience</h5><ul><li>
Bachelor&rsquo;s degree or relevant hospitality qualification, or equivalent practical experience in food and beverage management.</li><li>
Minimum 2&ndash;4 years&rsquo; experience in a supervisory role within food and beverage or hospitality operations, preferably in large-scale venues or events.</li><li>
Knowledge of food safety standards, HACCP principles and local licensing requirements.</li><li>
Strong leadership, communication and customer-service skills with the ability to work flexibly, including evenings and weekends as required.</li><li>
Proven ability to manage teams, control costs and deliver service excellence under pressure.</li><li>
Fluency in English; additional languages are advantageous.</li></ul><h5 class="jobSectionHeader">
Skills &amp; Competencies</h5><ul><li>
Excellent interpersonal and team management skills; calm and professional under pressure.</li><li>
Strong organisational and problem-solving abilities with attention to detail.</li><li>
Commercial awareness and experience in cost control and stock management.</li><li>
Proficiency with basic IT systems and hospitality point-of-sale systems.</li><li>
Commitment to health, safety and sustainability practices in food and beverage services.</li></ul></div>

Assistant Food and Beverage Manager - Female Applicants Only

ElGouna Film Festival

<div><div>Position Overview: 
We are seeking a highly experienced, service-driven, and resourceful Guest Relations Manager to lead the guest relations team at the El Gouna Film Festival. The Guest Relations Manager will oversee all aspects of guest experience and hospitality, ensuring that filmmakers, talents, industry professionals, and VIPs enjoy a seamless and memorable festival journey. 
</div><div>
As the key point of contact for guest services, the Manager will be responsible for planning, coordination, and execution of all guest logistics while managing a team of liaisons and collaborating with internal departments. This leadership role requires excellent organizational skills, strong interpersonal abilities, and proven experience in managing high-profile guests in a fast-paced cultural or entertainment setting. 
</div><div>
Key Responsibilities:</div><div>
Leadership &amp; Strategy:</div><ul><li>
Develop and implement the festival&rsquo;s guest relations strategy in alignment with overall festival objectives.</li><li>
Lead, train, and supervise the guest relations team, ensuring consistency in service delivery.</li><li>
Anticipate guest needs and proactively create solutions to enhance their overall festival experience.</li></ul><div>
Guest Experience &amp; Hospitality:</div><ul><li>
Oversee logistics for guest travel, accommodations, accreditation, and daily scheduling.</li><li>
Serve as the primary point of contact for VIPs, talents, and industry professionals before and during the festival.</li><li>
Ensure high standards of hospitality and personalized service for all guests.</li><li>
Manage sensitive information with discretion and professionalism.</li></ul><div>
Cross-Department Coordination:</div><ul><li>
Work closely with PR, Media, Hospitality, and Transportation teams to ensure smooth guest movements and availability for public appearances.</li><li>
Collaborate with the Programming and Operations departments to align guest needs with festival activities.</li><li>
Maintain strong relationships with partner hotels, transport providers, and service vendors.</li></ul><div>
On-Site Festival Management:</div><ul><li>
Lead the guest relations team on the ground to coordinate arrivals, red carpet appearances, screenings, panels, and media engagements.</li><li>
Troubleshoot and resolve last-minute issues quickly and effectively.</li><li>
Ensure real-time communication between guests and festival departments.</li></ul><div>
Reporting &amp; Follow-Up:</div><ul><li>
Oversee preparation of guest reports, daily recaps, and post-festival evaluations.</li><li>
Manage guest databases, ensuring accuracy and updates for future editions.</li>
Provide insights and recommendations to improve guest services in subsequent years. 
<li>
</li></ul><div>
Qualifications &amp; Requirements:</div><ul><li>
3&ndash;5 years of experience in guest relations, hospitality management, VIP services, or event management&mdash;preferably within the film, entertainment, or cultural sector.</li><li>
Proven track record of managing high-profile guests, teams, and large-scale logistics.</li><li>
Excellent leadership, organizational, and problem-solving skills.</li><li>
Exceptional communication abilities in both English and Arabic (written and verbal).</li><li>
Professional demeanor, discretion, and confidence in engaging with international industry figures and VIPs.</li><li>
Ability to remain calm and effective under pressure, with flexibility to work long hours during the festival period (including evenings and weekends).</li><li>
Strong knowledge of hospitality and event systems; proficiency in Google Suite is required.</li><li>
A passion for cinema, culture, and delivering world-class guest experiences.</li></ul><div></div> 
About Elgouna Film Festival: 
El Gouna Film Festival, founded in 2017, is one of the leading festivals in the MENA region. GFF aims to showcase a wide variety of films for a passionate and knowledgeable audience, while fostering better communication between cultures through the art of filmmaking. Its goal is to connect filmmakers from the region with their international counterparts in the spirit of cooperation and cultural exchange. The festival is committed to the discovery of new voices and strives to be a catalyst for the development of cinema in the Arab world, especially through its industry arm CineGouna Platform.</div>

Guest Relations Manager

Hilton

<div>
 A Concierge Manager/Head Concierge supervises the Concierge Team and sets the department goals to help Team Members to create an exceptional Guest and customer experience.
 
 
 
 What will I be doing?
 
 
 
 As a Concierge Manager/Head Concierge, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Concierge Manager/Head Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Supervise daily Concierge operations
 </li>
 <li>
 Set Departmental objectives, work schedules, budgets, policies and procedures
 </li>
 <li>
 Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork
 </li>
 <li>
 Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area
 </li>
 <li>
 Maximise Sales revenues through up-selling and marketing programmes
 </li>
 <li>
 Monitor Guest satisfaction reports and implement actions to improve results
 </li>
 <li>
 Maintain good communication and working relationships with all hotel areas
 </li>
 <li>
 Project a professional manner with an emphasis on hospitality and Guest service
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Attend Front of House/Hotel meetings, as required
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Concierge Manager/Head Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 A degree or diploma in Hotel Management or equivalent
 </li>
 <li>
 Front Office supervisory experience in the hotel, leisure or retail sector
 </li>
 <li>
 Possess strong commercial awareness and Sales capabilities
 </li>
 <li>
 Excellent leadership skills, inter-personal and communication skills
 </li>
 <li>
 A passion for delivering exceptional levels of guest service
 </li>
 <li>
 Excellent grooming standards
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience working as a Concierge Supervisor or Head Concierge in a hotel environment
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Kuwait Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Concierge Manager

Search 10000+ Hospitality services manager jobs near you this May. New roles added regularly across leading industries. Apply today.