hospitality supervisor

Dar Al Shifa Hospital

<div>Purpose and Scope of the Job

The Senior hospitality supervisor assists in the managing and directing of the day&ndash;to&ndash;day operations of all housekeeping and laundry functions. Provides support to the in all areas of Housekeeping &amp; Laundry operation, such as staff training, coaching and counseling and consistently inspects and enforces adherence to the DASH Standards of Excellence. Participates in and enforces quality assurance for Housekeeping Department and department cost control measures

Main Duties and Responsibilities/Performance Standards

1 Attends or conducts pre- shift brief meeting daily for supervisors

2 Maintains clear and efficient communication and coordination with the admission and other departments of the hospital.

3 Daily rounds in patient rooms and get the client satisfaction about the services

4 To attract, motivate and retain staff. Provide leadership support and is readily accessible to staff.

5 Assists in interviewing, scheduling, training, development, empowerment, coaching and counseling of staff. Review scheduling with HOD, based on demands of hospital, and properly maintain levels of staffing therein.

6 Conducts performance appraisal and periodical review of staff performance.

7 Handles the customer complaints and report to the HOD

8 Trains staff by following housekeeping and IC guidelines for the safe handling of all housekeeping chemicals and equipment.

9 Assists in training new employees and continuation of learning for existing employees

10 Responds to and follow through on guest requests, concerns and problems to the guest&rsquo;s satisfaction.

11 Delegates assignments and supervising all Supervisors, housekeeping Attendants, laundry attendants, public area staff and Office coordinators

12 Monitors and performs inventories weekly / monthly. Ensure enough guest supply and linen/uniforms supply.

13 Coordinates with the laundry to ensure that Room Linen and guest clothing are correctly processed and returned in a timely manner.

14 Maintains par levels of inventory of cleaning supplies, linens, uniforms and brand required room materials and elements, to ensure standards and consistency measures are met

15 Controls consumption of laundry supplies and materials and supervise the stock level of same

16 Supervises and conducts daily detailed inspection of guest rooms, public areas, Back of the House and outside of the hospital. Ensure compliance with the hospital&rsquo;s Standards of Excellence, health/sanitation standards and regulations

17 Facility maintenance assessment and follow up and making sure the quality of work

18 Clinical Responsibilities

Follow and train all the staff about infection control standard related to housekeeping department.

19 Management Responsibilities
<ul>
<li><div><ul><li>To conduct inventories of, linen, guest supplies, uniforms and furniture.</li>
<li>To monitor and control the departmental expenses.</li>
<li>To follow up on maintenance requests.</li>
<li>To ensure that housekeeping storeroom items are available</li>
<li>Record keeping and filing</li>
<li>Prepare purchase orders and order supplies as required</li></ul></div></li> 
</ul>
20 Development and Planning
<ul>
<li><div><ul><li>To ensure that all employees are trained in all standards of performance and can perform all tasks on their task lists.</li>
<li>To prepare the Department&rsquo;s training plan together with the Departmental Trainers/HOD.</li>
<li>To plan, prepare and conduct training within the department following the DASH training standards.</li>
<li>To record all training activities within the department.</li>
<li>To monitor effectiveness of training by comparing actual performance against the department&rsquo;s standards of performance.</li>
</ul>
</div></li></ul>21 Physical Demands
<ul>
<li>Strong stamina</li>
<li>Pleasant physical appearance</li>
</ul>
22 Working Condition

Protection from weather conditions but not necessarily from temperature changes. A job is considered &quot;inside&quot; if the worker spends approximately 75 percent or more of the time inside. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and extreme heat. The noise level in the work environment is usually moderate to loud

23 Performs miscellaneous job-related duties as assigned.

24 Ensures safety standards (occupational and patient safety) are complied.

25 Ensures quality and patient safety practices are followed.

26 Provides or promotes people centered care.

27 Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.

Qualifications, Competences and Skills

Education

 Bachelor&rsquo;s degree/ Diploma in hotel management

Experience

 Minimum 3 years in hotel / Hospital housekeeping department

Licensure

 Not Applicable

Language

 English and Arabic

Computer Proficiency
<ul>
<li><div><ul><li><div><ul><li>Working knowledge of rooms management systems.</li>
</ul></div></li><li>Basic Knowledge of Ms word, Excel &amp; Outlook</li>
</ul>
</div></li></ul>Performance Competencies

1 Communication - Talking to others to convey information effectively.

2 Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

3 Time Management - Managing one's own time and the time of others.

4 Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

5 Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

6 Instructing - Teaching others how to do something.

7 Writing - Communicating effectively in writing as appropriate for the needs of the audience.

8 Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

9 Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects

Principle Working Relationships and Remarks

 Patient care administrator, Finance, Nursing, Dietary, Human Recourses, Quality Department, Purchasing, Maintenance, Customer service</div>

Senior Hospitality Supervisor

six senses

<div>As Housekeeping Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
Duties and Responsibilities
As Housekeeping Supervisor, I will assume full responsibility for the efficient operation in the following:
<ul><li>Handle and assist in department training and orientation of all new hosts and regular trainings to Housekeeping hosts to improve job performance, meet guidelines and standards of service and operation.
</li><li>Demonstrate to Housekeeping hosts how to perform each task in job description according to hotel service standard.
</li><li>Maintain regular and effective communication with other departments to ensure the smooth operation of housekeeping functions.
</li><li>Monitor daily arrivals according to occupancy report in co-ordination with the Laundry and Housekeeping management.</li><li>
Supervise and inspect the work of Housekeeping hosts ensuring high standard of order, hygiene, sanitation, cleanliness and aesthetic value throughout all service areas and assist when necessary.
</li><li>Ensure Housekeeping office and all storage facilities of housekeeping are kept in good condition and order.</li><li>
Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
</li><li>Strictly adhere to LQA standards and guest comments.
</li></ul>Qualifications
To execute the position of Housekeeping Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:<ul><li>
High school diploma or equivalent and at least 2 years&rsquo; experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.</li><li>
Technical skills include MS Office &ndash; Word, Excel, PowerPoint and Outlook.
</li><li>I am also familiar with various hotel systems including POS, PMS and CRM platforms.
</li><li>I have the knowledge of hotel/resort and policies on room allocation etc.</li><li>
Fluent in English; local language is a plus.</li></ul>
The above is intended to provide an overview of the role and responsibilities for a Housekeeping Supervisor at Six Senses Zighy Bay It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Housekeeping Supervisor - Six Senses Zighy Bay

<div>As Stewarding Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities
 
As Stewarding Supervisor, I will assume full responsibility for the efficient operation in the following:
<ul><li>Soak, pre-wash and wash all food &amp; beverage operating equipment according to the standards set by the chief steward
</li><li>Keep dishwashing machine in a clean and functional state, reporting any apparent defect to supervisor.
</li><li>Keep dishwashing ware and all cleaning equipment clean, tidy and hygienic at all times.
</li><li>Ensures all equipment and working area are kept clean and in good working condition.</li>
<li>Interacts with management of other departments within areas of responsibility and develops solid working relationships with them.
</li><li>Assist in the control of the outlet operational budget, ensuring that all costs are strictly controlled maximizing profitability.
</li><li>Has a complete understanding of, and adhere to the company&rsquo;s policy relating to fire, hygiene and safety.</li>
<li>Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
</li><li>Strictly adhere to LQA standards and guest comments.
</li></ul>Qualifications 
To execute the position of Stewarding Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
<ul>
<li>Secondary school education or equivalent and at least 2 year experience in a similar setting. Vocational / technical certification from a recognized hospitality school is preferred.</li>
<li>Technical skills include familiar with food and hygiene codes, and various hotel systems including operation knowledge of dish washing machine.</li>
<li>Fluent in English</li>
</ul>
The above is intended to provide an overview of the role and responsibilities for a Stewarding Supervisor at Six Senses Amaala It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Amaala is an equal opportunity employer. This policy applies to all terms and conditions of employment. 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Stewarding Supervisor – Six Senses Amaala

<div>As Housekeeping Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives. 
Duties and Responsibilities
 
As Housekeeping Supervisor, I will assume full responsibility for the efficient operation in the following:
<ul><li>Handle and assist in department training and orientation of all new hosts and regular trainings to Housekeeping hosts to improve job performance, meet guidelines and standards of service and operation.
</li><li>Demonstrate to Housekeeping hosts how to perform each task in job description according to hotel service standard.
</li><li>Maintain regular and effective communication with other departments to ensure the smooth operation of housekeeping functions.
</li><li>Monitor daily arrivals according to occupancy report in co-ordination with the Laundry and Housekeeping management.
</li><li>Supervise and inspect the work of Housekeeping hosts ensuring high standard of order, hygiene, sanitation, cleanliness and aesthetic value throughout all service areas and assist when necessary.
</li><li>Ensure Housekeeping office and all storage facilities of housekeeping are kept in good condition and order.</li>
<li>Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
</li>Strictly adhere to LQA standards and guest comments. 
<li>
 
</li></ul>Qualifications 
To execute the position of Housekeeping Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
<ul>
<li>High school diploma or equivalent and at least 2 years&rsquo; experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.</li>
<li>Technical skills include MS Office &ndash; Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have the knowledge of hotel/resort and policies on room allocation etc.</li>
<li>Fluent in English.</li>
</ul>
The above is intended to provide an overview of the role and responsibilities for a Housekeeping Supervisor at Six Senses Amaala It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Amaala is an equal opportunity employer. This policy applies to all terms and conditions of employment. 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Housekeeping Supervisor - Six Senses Amaala

Hilton

<div>Food and Beverage Supervisor - Senor Pico
A Food and Beverage Supervisor is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met. 
 
 
What will I be doing? 
As a Food and Beverage Supervisor, you are responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience. A Food and Beverage Supervisor will also be required to communicate and delegate tasks to the team to ensure departmental targets are achieved. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Supervise Food and Beverage Outlet operations</li>
<li>Communicate and delegate tasks to the team</li>
<li>Ensure compliance of brand standards</li>
<li>Manage guest queries in a timely and efficient manner</li>
<li>Represent needs of the team</li>
<li>Assist Food and Beverage management with achieving financial targets</li>
<li>Assist Food and Beverage management with training and development of team members</li>
<li>Assist with annual and mid-year appraisals with team members under your responsibility</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Be environmentally aware</li>
<li>Assist other departments wherever necessary and maintain good working relationships</li></ul>
What are we looking for? 
A Food and Beverage Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous Food and Beverage experience</li>
<li>Committed to delivering high levels of customer service</li>
<li>Positive attitude</li>
<li>Good communication skills</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work on your own or in teams</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in hotel industry</li>
<li>Previous experience in supervising and/or delegation</li>
<li>Willingness to develop team members and self</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Food and Beverage Supervisor - Senor Pico

Accor

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
We are seeking a dedicated and experienced Housekeeping Supervisor to join our team in Dubai, United Arab Emirates. As a Housekeeping Supervisor, you will play a crucial role in ensuring exceptional cleanliness standards and guest satisfaction in our hotel.<ul><li>
Lead and supervise the day-to-day operations of the housekeeping department, ensuring service standards are consistently met</li><li>
Train, motivate, and mentor housekeeping staff to deliver high-quality service</li><li>
Conduct regular inspections of guest rooms, public areas, and facilities to maintain cleanliness and hygiene standards</li><li>
Manage inventory of cleaning supplies and equipment, ensuring optimal stock levels</li><li>
Handle guest concerns promptly and professionally, implementing solutions to enhance guest experience</li><li>
Collaborate with other departments to coordinate housekeeping services for special events or VIP guests</li><li>
Implement and maintain safety and security procedures within the housekeeping department</li><li>
Create and manage staff schedules to ensure efficient coverage of all shifts</li><li>
Monitor and control department expenses to meet budget targets</li><li>
Stay updated on industry trends and implement innovative housekeeping practices</li></ul> 

Qualifications 
<ul><li>
1-2 years of relevant work experience in a supervisory role within the hospitality industry</li><li>
Proven leadership skills with the ability to motivate and manage a team effectively</li><li>
Strong attention to detail and excellent organizational skills</li><li>
Outstanding time management abilities to handle multiple tasks and priorities</li><li>
In-depth knowledge of cleaning techniques, products, and safety procedures</li><li>
Excellent communication skills in English, both verbal and written</li><li>
Customer-focused mindset with the ability to anticipate and address guest needs</li><li>
Proficiency in using hotel management software and Microsoft Office applications</li><li>
Flexibility to work various shifts, including weekends and holidays</li><li>
Problem-solving skills and the ability to make quick decisions in challenging situations</li><li>
Physical stamina to perform tasks that may involve standing, walking, and lifting for extended periods</li><li>
High school diploma or equivalent; bachelor's degree in Hospitality Management is a plus</li></ul></div>

Housekeeping Supervisor

<div>As GEMS supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
Duties and Responsibilities
As GEMS supervisor, I will assume full responsibility for the efficient operation in the following:
<ul><li>Check guest profiles and guest history prior to the guest arrival and be familiar with all the information.
</li><li>Notify concerned departments for guest arrival and ensure that they have the guests&rsquo; history and preferences information before the arrival.
</li><li>Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.
</li><li>Prepare all arrival amenities such as welcome letter, champagne, shoe bag, cold towels and welcome drinks.
</li><li>Offer welcome drink and cold towel on arrival.
</li><li>Escort guests accordingly throughout the resort.
</li><li>Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.</li><li>
Knowledge of fire &amp; safety procedures and exits.</li><li>
Upsell all resort, spa, LIFE and restaurant facilities.</li><li>
Ensure all equipment of the department is kept clean and in good working condition.
</li><li>Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
</li><li>Strictly adhere to LQA standards and guest comments.
</li></ul>Qualifications
To execute the position of GEMS supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:<ul><li>
High school diploma or equivalent and at least 1 year experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.</li><li>
Technical skills include MS Office &ndash; Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions and guest service.
</li><li>Fluent in English
</li></ul>The above is intended to provide an overview of the role and responsibilities for a GEMS supervisor at Six Senses Amaala It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
This position is designated for Saudi nationals only, in compliance with Saudi Labour Law and the Vision 2030 Saudization program. and is part of our company's commitment to supporting the development of the national workforce.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

GEMS supervisor (Local Talent) - Six Senses Amaala

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