hospitality supervisor

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 The Guest Relations Supervisor is responsible for overseeing the guest relations team to ensure all guests experience outstanding hospitality throughout their stay. This role includes coordinating guest requests, handling VIP guests, and managing feedback to continuously improve guest satisfaction. The Guest Relations Supervisor works closely with other departments to ensure seamless service delivery that aligns with the hotel&rsquo;s standards and enhances the guest experience.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Guest Service and Satisfaction
 </li>
 <ul>
 <li>
 Lead the guest relations team in providing warm, personalized service to all guests, ensuring each guest feels valued and cared for.
 </li>
 <li>
 Manage VIP and special guest experiences, coordinating with relevant departments to ensure expectations are met and exceeded.
 </li>
 <li>
 Address guest complaints or concerns promptly and professionally, finding effective solutions to ensure guest satisfaction.
 </li>
 </ul>
 <li>
 Team Supervision and Training
 </li>
 <ul>
 <li>
 Train, guide, and motivate the guest relations team to uphold the hotel&rsquo;s service standards and policies.
 </li>
 <li>
 Schedule and manage team shifts to ensure adequate coverage and smooth operations at all times.
 </li>
 <li>
 Provide feedback to team members, supporting their development and growth.
 </li>
 </ul>
 <li>
 Operations Coordination
 </li>
 <ul>
 <li>
 Coordinate with the front office, Villa Host, and F&amp;B teams to personalize guest experiences and ensure seamless service.
 </li>
 <li>
 Monitor guest feedback through surveys, reviews, and in-person interactions, identifying areas for improvement and implementing corrective actions.
 </li>
 <li>
 Maintain detailed records of guest preferences, feedback, and incidents to enhance future stays and improve service standards.
 </li>
 </ul>
 <li>
 Promotions and Upselling
 </li>
 <ul>
 <li>
 Inform guests about hotel facilities, activities, and promotions, encouraging them to take advantage of available amenities.
 </li>
 <li>
 Identify opportunities to upsell services, upgrades, and packages that enhance the guest experience and increase revenue.
 </li>
 </ul>
 <li>
 Quality Control and Reporting
 </li>
 <ul>
 <li>
 Conduct regular quality checks to ensure the team delivers consistent, high-quality service aligned with the hotel&rsquo;s standards.
 </li>
 <li>
 Generate daily, weekly, and monthly reports on guest feedback, complaints, and team performance for management review.
 </li>
 <li>
 Monitor key performance metrics, such as guest satisfaction scores, and take action as needed to maintain high levels of service.
 
 </li>
 </ul>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Certificate in Hospitality Management or related field preferred.
 </li>
 <li>
 Minimum of 2-3 years&rsquo; experience in guest relations or front office roles within the hospitality industry.
 </li>
 <li>
 Excellent communication, interpersonal, and conflict-resolution skills.
 </li>
 <li>
 Strong leadership abilities with experience in training and supervising a team.
 </li>
 <li>
 Proficiency in Front Office Software
 </li>
 <li>
 Detail-oriented and able to multitask in a fast-paced environment.
 </li>
 <li>
 Ability to work flexible hours, including weekends and holidays.
 </li>
 <li>
 Proficient in English, both written and spoken
 </li>
 </ul>
</div>

Guest Relations Supervisor

Raffles

<div>Company Description 
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 
Job Description 
The Butler Supervisor is responsible for leading and overseeing the butler team to ensure the delivery of exceptional, personalised service in line with the standards of the Raffles brand. This role ensures seamless guest experiences, anticipates guest needs, and maintains the brand&rsquo;s commitment to elegance, discretion, and attention to detail.
Key Responsibilities<ul><li>
Supervise, coach, and mentor the Butler team to maintain luxury service standards</li><li>
Prepare duty rosters, manage staffing levels, and oversee shift operations</li><li>
Conduct performance evaluations and ongoing training sessions</li><li>
Ensure impeccable grooming, etiquette, and professionalism at all times</li><li>
Oversee arrivals, in-suite experiences, and special arrangements</li><li>
Ensure all guest preferences are recorded, updated, and acted upon</li><li>
Personally attend to high-profile guests and long-stay residents when required</li><li>
Handle guest feedback and resolve concerns promptly and discreetly.</li><li>
Monitor daily butler operations to ensure efficiency and service consistency</li><li>
Coordinate closely with Front Office, Housekeeping, Culinary, Concierge, and Security departments</li><li>
Maintain detailed service logs, reports, and guest history records</li><li>
Uphold Raffles&rsquo; signature butler service philosophy</li><li>
Ensure compliance with luxury hospitality standards and company policies</li><li>
Conduct regular audits of in-suite amenities, setups, and service delivery</li><li>
Maintain strict confidentiality and discretion at all times</li><li>
Lead onboarding and training for new butlers</li><li>
Organise service excellence workshops and brand culture sessions</li><li>
Promote continuous improvement and innovation in guest service</li></ul> 

Qualifications 
<ul><li>
Diploma or Degree in Hospitality Management or related field</li><li>
Minimum 3&ndash;5 years of experience in luxury hospitality, with at least 1&ndash;2 years in a supervisory role</li><li>
Strong leadership, interpersonal, and communication skills</li><li>
In-depth knowledge of luxury butler service and VIP protocol</li><li>
Multilingual ability is an advantage</li><li>
High level of discretion, cultural awareness, and attention to detail</li></ul></div>

Butler Supervisor

Inspire Management Training Center

We are looking for a dedicated and service-oriented Food &amp; Beverage Supervisor with proven experience in a 5-star hotel setting. The ideal candidate will support daily F&amp;B operations, ensure exceptional guest service, and maintain the highest standards of quality, hygiene, and professionalism across all outlets.Key Responsibilities:<ul><li>Supervise daily Food &amp; Beverage operations across assigned outlets</li><li>Ensure excellent guest service in line with luxury hotel standards</li><li>Support the F&amp;B Manager in managing staff scheduling, training, and performance</li><li>Monitor service quality, cleanliness, and presentation at all times</li><li>Handle guest feedback, complaints, and special requests professionally</li><li>Ensure compliance with hotel SOPs, HACCP, and health &amp; safety regulations</li><li>Coordinate with kitchen, bar, and other departments for smooth operations</li><li>Assist with inventory control, stock management, and cost control</li><li>Ensure proper setup, service flow, and closing procedures are followed</li><li>Lead by example and motivate the team to deliver outstanding service</li></ul>Requirements &amp; Qualifications:<ul><li>Minimum 5-6 years of Food &amp; Beverage experience, with at least 5-star hotel exposure</li><li>Strong leadership, communication, and organizational skills</li><li>In-depth knowledge of F&amp;B service standards and operations</li><li>Ability to work in a fast-paced luxury hospitality environment</li><li>Excellent guest-handling and problem-solving skills</li><li>Knowledge of POS systems and basic reporting is an advantage</li></ul>Job Type: Full-timeEducation:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Food and Beverage Supervisor in Luxury hotel: 5 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Location:<ul><li>Doha (Preferred)</li></ul>

Food and Beverage Supervisor (Luxury Hospitality)

TBC Hotels

<div>Description:

At Block Party Hotels, we&rsquo;re not your typical beach hotel, and we&rsquo;re not looking for a typical Housekeeping Supervisor.
Located in the heart of Dewey Beach, Block Party Hotels is known for its fun, fast-paced environment, strong team culture, and commitment to delivering clean, comfortable, and memorable stays for every guest. We&rsquo;re looking for a hands-on Housekeeping Supervisor who takes pride in their work, leads by example, and knows how to motivate a team while maintaining high standards.
This is a key leadership role responsible for helping ensure our guest rooms and public spaces are spotless, organized, and ready to welcome every guest.
What You'll Do<ul><li>
Supervise and support housekeeping team members, including room attendants and public area attendants</li><li>
Assign daily boards, manage workflow, and ensure rooms are cleaned on time and to standard</li><li>
Inspect guest rooms, public areas, and back-of-house spaces to ensure cleanliness and quality</li><li>
Train, coach, and motivate team members to deliver excellent results</li><li>
Partner closely with the Front Desk and Maintenance teams to ensure rooms are guest-ready</li><li>
Help manage inventory, supplies, and linen levels</li><li>
Address guest requests or concerns promptly and professionally</li><li>
Lead by example, this is a working supervisor role that requires being present and engaged with the team</li></ul>
Requirements:

What We're Looking For<ul><li>
2&ndash;3 years of hotel housekeeping experience required</li><li>
Previous supervisory or leadership experience preferred</li><li>
Strong attention to detail and high standards for cleanliness</li><li>
Someone who is dependable, organized, and able to manage multiple priorities</li><li>
A positive attitude and ability to motivate and support a team</li><li>
Comfortable working in a fast-paced, high-volume beach hotel environment</li><li>
Flexible schedule, including weekends and holidays</li></ul>
Physical Requirements
This is an active role that requires:<ul><li>
Walking and standing for extended periods</li><li>
Inspecting rooms and public areas</li><li>
Bending, lifting, and moving items up to 40 lbs.</li><li>
Demonstrating cleaning techniques and assisting the team as needed</li></ul> 
Why Join Block Party and TBC Hotels<ul><li>
Be part of a fun, energetic, and supportive team</li><li>
Opportunity to grow your leadership skills</li><li>
Work in one of the best beach destinations on the East Coast</li><li>
Make a real impact on the guest experience</li></ul> 
About TBC Hotels
Over the past 40 years, TBC Hotels has owned, developed, and operated more than 30 hotels throughout the United States. TBC Hotels has a long history of building lasting and meaningful relationships with associates, guests, partners, and the community.
Having the confidence to do the right thing in every transaction, maintaining the values and identity imparted by TBC Hotels,
capitalizing on opportunities and being intentional about our actions are critical to who TBC Hotels is and how we operate.
RELATIONSHIPS, INTEGRITY, LEGACY, ENTREPRENEURIAL SPIRIT, HOSPITALITY
If you take pride in your work, enjoy leading a team, and want to be part of something special, we&rsquo;d love to meet you.
Apply today!</div>

Housekeeping Supervisor - Block Party Hotels | Dewey Beach, Delaware

The First Group Hospitality

<div>Overview:
<div>
About The First Collection at Jumeirah Village Circle 
Located in the welcoming community of Jumeirah Village Circle, The First Collection at Jumeirah Village Circle, part of the Tribute Portfolio, is a stylish urban retreat with 491 rooms, providing a gateway to Dubai&rsquo;s attractions. Guests can experience top amenities, from the award-winning Risen Caf&eacute; &amp; Artisanal Bakery to an outdoor pool, gym, and spa. Exclusive access to Soluna Restaurants &amp; Beach Club on the Palm Jumeirah for both dining and beach club experiences enhances each stay, creating an unforgettable experience.</div><div></div><div> 
About The First Collection:
</div><div>The First Collection represents a new era of urban lifestyle resorts, delivering a unique blend of hospitality across Dubai&rsquo;s vibrant landscape. Known for merging modern sophistication with authentic Dubai charm, The First Collection is where exceptional service meets innovative design. Each hotel in the portfolio offers bespoke experiences, including exclusive access to Soluna Restaurants &amp; Beach Club on the Palm Jumeirah for both dining and beachside relaxation, as well as serene city escapes that reflect Dubai&rsquo;s dynamic energy. As part of The First Group, a leader in award-winning hospitality and real estate developers in Dubai, The First Collection is more than a hotel brand&mdash;it&rsquo;s an immersive journey into the heart of Dubai.</div> 
Job Description:
<div>
The Housekeeping Supervisor is responsible for the operational efficiency of all housekeeping areas and the service delivery of those areas within budgeted guidelines.</div><div> 
</div><div>KEY RESPONSIBILITES</div><ul><li>
Supervise the implementation of housekeeping standards and procedures in relation to:<ul><li>
Bedroom service</li><li>
Bathroom service</li><li>
Valet service</li><li>
Cleaning service</li><li>
Linen maintenance</li></ul></li></ul>
Recommended changes to these standards and training needs on an ongoing basis.<ul><li>
Maintain a current and thorough knowledge of all housekeeping systems.</li><li>
Assign tasks/rooms to the Housekeeping staff and show presence on the &lsquo;floors&rsquo;.</li><li>
Ensure maintenance of the equipment used by the employees and ensure that it is cleaned and stored correctly.</li><li>
Ensure that all vacuuming, polishing, carpet care, general cleaning is done in a professional manner and according to established schedules.</li><li>
Open and close the shift and ensure effective shift hand over.</li><li>
Prioritise arrival rooms.</li><li>
Liaise with Front Office for guest and hotel requirements.</li><li>
Ensure guest valet is processed and delivered in a timely manner.</li><li>
Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories)</li><li>
Manage all special requests made by guests</li><li>
Ensure consistency within the department</li><li>
Manage lost property for the hotel</li></ul>
Desired Skill &amp; Expertise:
<ul><li>Minimum 2 years experience in the same role in a 4/5* hotel.</li><li>
Friendly, polite, and courteous nature.</li><li>
Ability to work cohesively with fellow colleagues as part of a team.</li><li>
Ability to work well under pressure in a fast paced environment.</li><li>
Flexibility to respond to a range of various work situations.</li></ul></div>

Housekeeping Supervisor

Mövenpick

<div>Company Description 
Welcome to the award-winning five-star M&ouml;venpick Hotel Bahrain, located adjacent to Bahrain International Airport, with a magnificent view of the sprawling lagoon and less than 10 minutes away from downtown city centre of Manama, the capital of Kingdom of Bahrain. 
The hotel offers 97 luxury hotel rooms and 10 suites with state-of-art facilities and amenities. Our 5 star hotel went through a complete transformation; including restaurants and bars as well as rooms and suites. 
Silk's restaurant is all day dining, offering international cuisine and theme nights. Gallery lounge is located in the high ceiling natural light glass lobby, serving French pastries, high tea and Swiss M&ouml;venpick coffee and delights. While Xenia bar and lounge is offering exotic cocktails and bar food with live night entertainment daily. M&ouml;venpick Hotel Bahrain is well known for its award-winning Friday Brunch. 
The award-winning European Rimal spa, features 12 treatment rooms, including single treatment suites, one double female suite and two traditional Turkish hammam suites with their own steam rooms and heated wet tables. Rimal Spa is the only spa that offers non-surgical CACI Synergy machines in the Kingdom. All treatment rooms are designed to the highest standards and have private showers. 
M&ouml;venpick Hotel Bahrain is a place to experience world-class luxury hospitality, blended with Arabian tradition and a touch of Swiss that makes our guests feel at home in one of the most attractive and friendly destinations in the Gulf Region. 
Job Description<ul><li> 
Supervision of Housekeeping Staff<ul><li>
Assign daily tasks and responsibilities to housekeeping team members.</li><li>
Train, mentor, and monitor the performance of staff to maintain high standards.</li><li>
Conduct regular inspections to ensure cleaning tasks are completed effectively.</li></ul></li><li>
Operational Management<ul><li>
Develop and update cleaning schedules for all areas.</li><li>
Ensure sufficient stock of cleaning supplies and equipment; place orders as needed.</li><li>
Coordinate with other departments to address special cleaning requirements or requests.</li></ul></li><li>
Quality Assurance<ul><li>
Inspect rooms, public areas, and facilities to ensure they meet cleanliness and hygiene standards.</li><li>
Address and resolve complaints or concerns related to housekeeping services.</li><li>
Implement corrective measures to improve cleaning processes and staff performance.</li></ul></li><li>
Health and Safety Compliance<ul><li>
Ensure adherence to health and safety regulations and company policies.</li><li>
Train staff on proper use of cleaning chemicals, equipment, and personal protective gear.</li><li>
Report any maintenance issues, hazards, or accidents promptly.</li></ul></li><li>
Team Coordination<ul><li>
Schedule and monitor staff shifts to ensure adequate coverage.</li><li>
Conduct regular team meetings to communicate goals and provide updates.</li><li>
Foster a positive and motivated work environment for the housekeeping team.</li></ul></li><li>
Record Keeping and Reporting<ul><li>
Maintain logs of cleaning activities, inventory, and staff performance.</li><li>
Prepare reports for management on housekeeping operations and improvements.</li><li>
Track and report lost and found items as per policy.</li></ul></li></ul> 

Qualifications 
Your experience and skills include:<ul><li>
Should have min. 2 years of experience as Supervisor / Shift Leader for 5 Star Hotel preferably</li><li>
Should have excellent team management skills</li><li>
Excellent interpersonal and communication skills</li><li>
Ability to prioritize work in a busy work schedule</li><li>
Should be a team player who can get things done and continuously working on team skill development</li><li>
Should have strong admin and computer skills for reporting and related tasks</li></ul> 

Additional Information 
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</div>

Housekeeping Senior Supervisor (Female)

ASM Global

<div><div>The Role</div><div>
Under the direction of management, ensures responsible service of alcohol throughout the entire building in accordance with state and company policies. Assist staff with any alcohol related issues. Observes and documents any alcohol related issues. Assist with alcohol cut-off and performs other duties as assigned by management. Will be responsible to monitor all employee&rsquo;s adherence to the Legends Alcohol Policy. 
 
Company Overview</div><div>
Legends Global is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions. 
 
Our intellectual property is our people. It's our expertise that makes up Legends Global. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations. 
 
Responsibilities 
 
Under the direction of management, ensures responsible service of alcohol throughout the entire building in accordance with state and company policies. Assist staff with any alcohol related issues. Observes and documents any alcohol related issues. Assist with alcohol cut-off and performs other duties as assigned by management. Will be responsible to monitor all employee&rsquo;s adherence to the Legends Alcohol Policy. 
 
<ul><li>Supervises the serving of alcohol by game day staff</li><li>Ensures staff is adhering to Legends&rsquo; alcohol service policy</li><li>Observes and documents all alcohol related issues or violations</li><li>Assists with alcohol cut-off and performs other duties as assigned by management</li><li>Completes inventory at assigned locations</li><li>Must maintain a friendly, positive attitude and a professional demeanor always</li><li>Ability to interact with guests and staff to insure guest satisfaction</li><li>Must have extensive knowledge of food and beverage menu, specials and services offered</li><li>Know the &ldquo;layout&rdquo; of the venue and assigned area where you are working</li><li>Provide guests with personal service and attention to detail that will exceed expectations</li><li>Maintain a clean, neat and safe work area</li><li>Ability to assure compliance with all company service standards</li><li>Work as a team with fellow associates and other service departments within venue</li><li>Ability to work a flexible schedule to meet service demand levels, including days, nights, weekends and holidays</li><li>Must meet state and local health requirements for food handlers and alcoholic beverage services.</li></ul> 
Qualifications</div><ul><li>Must have experience working in a fast paced environment</li><li>Some alcohol compliance experience preferred</li><li>Must be proactive, self-motivated, organized and the ability to prioritize as needed</li><li>Must be detail oriented</li><li>Ability to work under pressure and adapt to change quickly</li><li>Must be punctual and dependable</li><li>Ability to move quickly and act on assigned duties within production and service time frames established</li><li>Must maintain personal hygiene and a well-groomed appearance standards</li><li>Ability to walk long distances and stand for extended periods of time</li><li>Must be able to stand, kneel, lift (up to 30 pounds), carry items, push carts, walk at a fast pace, and bend down</li><li>Must be able to operate in a fast paced, challenging, and diverse environment efficiently</li></ul> 
Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training. 
 
Legends Global is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.<div>
Qualifications</div><div>
Education</div><div>
Preferred</div><div>
High School or better.</div><div></div><div>
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the <div>Know Your Rights</div> notice from the Department of Labor.</div></div>

Alcohol Compliance Representative - Coastal Credit Union Music Park

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