hostess

Hilton

<div>Hostess
A Hostess is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction. 
 
 
What will I be doing? 
As a Hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Manage guest queries in a friendly, timely, and efficient manner</li>
<li>Ensure knowledge of menu and all products</li>
<li>Follow correct reporting procedures if faced with issues</li>
<li>Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene</li>
<li>Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay</li>
<li>Has a good knowledge of the restaurant's sitting arrangements</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
</ul>What are we looking for? 
A Hostess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Positive attitude</li>
<li>Good communication skills (oral and Written)</li>
<li>Committed to delivering high levels of customer service</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work on your own or in teams</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Degree in relevant area</li>
<li>Experience in Food and Beverage department and/or industry</li>
<li>Previous experience of cash handling</li>
<li>Knowledge of Food Hygiene Regulations</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Hostess

Sunset Hospitality Group

DescriptionMinimum 1-2 years of experience in similar position in hospitality industry (5* Hotel or resort)QualificationThe Hostess / Host is responsible to greet customers and to ensure that all guests receive an amazing experience from their first point of contact with the teamExperienceGood in EnglishGood communications SkillsInterpersonal SkillsBasic computer skills

<div>
 
 The Hostess works as a team member to create the most professional service team in F&amp;B operations, providing high-quality customer service that emphasizes and projects a positive, high-quality image of QC+ and the outlet.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Emphasize and project a positive, high-quality image for the outlet.
 </li>
 <li>
 Greet and seat customers and serve them in a professional, discreet, and personalized way.
 </li>
 <li>
 Maintain a good relationship with guests and attend to their complaints and queries satisfactorily.
 </li>
 <li>
 Answer guest telephone queries according to F&amp;B restaurant standards.
 </li>
 <li>
 Take reservations and provide guests with information regarding F&amp;B outlets.
 </li>
 <li>
 Observe and anticipate guests&rsquo; needs and requirements.
 </li>
 <li>
 Handle customer requests and complaints according to the F&amp;B guidelines and exceed customer expectations.
 </li>
 <li>
 Assist the Restaurant Manager with additional service as required.
 </li>
 <li>
 Ensure that the Restaurant Manager is kept informed of all guest feedback and complaints.
 </li>
 <li>
 Communicate actively with guests in the outlet and obtain their feedback.
 </li>
 <li>
 Increase revenue for the outlet through suggestive selling at all opportunities.
 </li>
 <li>
 Use up-selling techniques actively to exceed guest expectations and increase the revenue of the outlet.
 </li>
 <li>
 Maintain an up-to-date database of outlet guests.
 </li>
 <li>
 Acquire in-depth knowledge of the F&amp;B menu for the assigned outlet to assist and provide recommendations to guests.
 </li>
 <li>
 Take responsibility for all service preparations, before, during and after the service (mise-en-place and mise-en-scene).
 </li>
 <li>
 Control cost by minimizing wastage, breakage, and spoilage.
 </li>
 <li>
 Set up, stock, and maintain the working area.
 </li>
 <li>
 Report any misunderstanding, problem, or accident with guests or staff to the supervisors.
 </li>
 <li>
 Assist the Restaurant Manager during food and beverage events such as cocktail receptions, conferences, banqueting, and outside catering.
 </li>
 <li>
 Open the restaurant for business at the prescribed time of each shift.
 </li>
 <li>
 Inspect each menu to ensure that they are in a presentable condition.
 </li>
 <li>
 Develop a complete knowledge of the menus, ingredients, and unavailable items for the day.
 </li>
 <li>
 Set up the hostess desk, review reservations, and prepare the reservation floor chart.
 </li>
 <li>
 Operate cash register as directed by the Restaurant Manager.
 </li>
 <li>
 Perform any other duties assigned by the Restaurant Manager.
 </li>
 <li>
 Create a harmonious environment amongst all staff members.
 </li>
 <li>
 Communicate with the Restaurant Manager regarding any service problems or changes required.
 </li>
 <li>
 Assist the Restaurant Manager in maintaining guest records.
 </li>
 <li>
 Cooperate with the other departments as directed by the Restaurant Manager.
 </li>
 <li>
 Attend communication meetings, briefings, and training sessions as required by the Restaurant Manager.
 </li>
 <li>
 Maintain the cleanliness of work areas throughout the day and practice clean-as-you-go procedures.
 </li>
 <li>
 Maintain personal hygiene and cleanliness standards.
 </li>
 <li>
 Inspect each section of the outlet to ensure cleanliness standards are applied.
 </li>
 <li>
 Check each table to ensure that a proper setup is in place before allocating it to the guests. Take co-responsibility for the correct handling of equipment in the outlet.
 </li>
 </ul>
</div>

Crowne Plaza Hotel

<div>Key Responsibilities

Guest Reception &amp; Service

Greet all guests warmly and professionally upon arrival.

Escort guests to their tables and present menus.

Maintain an organized seating chart and manage table rotation to support service efficiency.

Assist guests with inquiries about the menu, restaurant offerings, and general hotel information.

Handle guest concerns or complaints politely and escalate when necessary.

Reservations &amp; Coordination

Answer phone calls and manage restaurant reservations using the designated system.

Confirm bookings, handle special requests, and coordinate with the service team for smooth operations.

Monitor waitlists and update guests with accurate waiting times.

Communicate effectively with servers, kitchen staff, and management to optimize seating flow.

Operational Support

Maintain cleanliness and organization of the hostess desk and entrance area.

Prepare and update menus, reservation lists, and table plans as required.

Follow all health, safety, and hygiene standards.

Support the F&amp;B team during busy periods when needed.
Qualifications &amp; Skills

Saudi National (required).

High school diploma or equivalent.

Previous experience in a hospitality or customer service role preferred.

Strong communication skills in Arabic and English.

Professional appearance and excellent interpersonal skills.

Ability to multitask and remain composed in a fast-paced environment.

Familiarity with reservation systems is a plus.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Accor

<div><div>Company Description</div> 
Banyan Group is one of the world&rsquo;s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences. 
The Group&rsquo;s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya. 
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.
Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a &#64257;tness center and 7 dining options<div> 
Job Description</div> 
Summary
A Specialty Hostess is responsible for providing exceptional guest service by managing the front-of-house operations in a restaurant, ensuring guests have a welcoming and positive experience from the moment they arrive. This position focuses on a specific area of the dining experience, such as a particular type of cuisine, or a unique dining concept. The Specialty Hostess is responsible for greeting and seating guests, managing reservations, handling guest inquiries, and creating a pleasant atmosphere, all while maintaining the high standards and ambiance of the specialty restaurant.
Responsibilities
<ul><li>Greet guests warmly and professionally as they arrive, making them feel welcomed and valued.</li><li>
Manage guest reservations, ensuring that all seating arrangements align with the restaurant&rsquo;s flow and capacity.</li><li>
Escort guests to their assigned tables, ensuring they are seated promptly and comfortably.</li><li>
Address any special requests from guests, such as seating preferences or accessibility needs, and accommodate them to the best of your ability.</li><li>
Coordinate reservations using the restaurant&rsquo;s reservation system, ensuring accuracy in the number of guests, dining times, and any special requests.</li><li>
Manage waitlists effectively during peak hours, ensuring that guests are informed about wait times and keeping them updated if delays occur.</li><li>
Ensure that every guest receives top-tier service by addressing any concerns or issues quickly and efficiently.</li><li>
Proactively check with guests to confirm they are satisfied with their seating and dining experience.</li><li>
Assist in any special celebrations, such as birthdays, anniversaries, or other special occasions, by offering appropriate greetings or services.</li><li>
Stay informed about the restaurant&rsquo;s menu, including special dishes, daily specials, and any unique offerings, to provide guests with accurate information and recommendations.</li><li>
Work closely with the service team to relay customer feedback and ensure the service meets the restaurant's standards.</li><li>
Maintain the flow of seating arrangements, balancing the restaurant&rsquo;s dining capacity and ensuring that the guests are seated efficiently without compromising service quality.</li><li>
Monitor the dining area to ensure tables are cleared and reset promptly for new guests.</li><li>
Communicate effectively with the kitchen, bar, and service team to ensure smooth operations and seating arrangements are carried out as planned.</li><li>
Keep the front entrance and lobby area clean, organized, and inviting.</li><li>
Ensure that any waiting areas are comfortable, with appropriate seating and the availability of water or other refreshments, if applicable.</li><li>
Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li></ul><div> 
Qualifications</div> 
Experience<ul><li>
Previous experience in a restaurant or hospitality role is preferred, especially in a fine-dining or specialty restaurant environment.</li><li>
Excellent customer service and communication skills, with the ability to interact with guests in a friendly and professional manner.</li><li>
Strong organizational and multitasking abilities, with the ability to manage reservations and handle guest inquiries efficiently.</li><li>
Basic knowledge of the restaurant&rsquo;s menu and offerings, with the ability to assist guests with menu questions.</li><li>
Ability to remain calm under pressure during busy periods, maintaining a welcoming atmosphere.</li><li>
Professional appearance and demeanour, in line with the restaurant&rsquo;s standards.</li><li>
Proficiency in reservation software or willingness to learn</li></ul><div> 
Additional Information</div> 
Why Join Us:
We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success</div>

Banyan Tree

<div>Company Description 
Banyan Group is one of the world&rsquo;s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences. 
The Group&rsquo;s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya. 
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.
Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a &#64257;tness center and 7 dining options 
Job Description 
Summary
A Specialty Hostess is responsible for providing exceptional guest service by managing the front-of-house operations in a restaurant, ensuring guests have a welcoming and positive experience from the moment they arrive. This position focuses on a specific area of the dining experience, such as a particular type of cuisine, or a unique dining concept. The Specialty Hostess is responsible for greeting and seating guests, managing reservations, handling guest inquiries, and creating a pleasant atmosphere, all while maintaining the high standards and ambiance of the specialty restaurant.
Responsibilities
<ul><li>Greet guests warmly and professionally as they arrive, making them feel welcomed and valued.</li><li>
Manage guest reservations, ensuring that all seating arrangements align with the restaurant&rsquo;s flow and capacity.</li><li>
Escort guests to their assigned tables, ensuring they are seated promptly and comfortably.</li><li>
Address any special requests from guests, such as seating preferences or accessibility needs, and accommodate them to the best of your ability.</li><li>
Coordinate reservations using the restaurant&rsquo;s reservation system, ensuring accuracy in the number of guests, dining times, and any special requests.</li><li>
Manage waitlists effectively during peak hours, ensuring that guests are informed about wait times and keeping them updated if delays occur.</li><li>
Ensure that every guest receives top-tier service by addressing any concerns or issues quickly and efficiently.</li><li>
Proactively check with guests to confirm they are satisfied with their seating and dining experience.</li><li>
Assist in any special celebrations, such as birthdays, anniversaries, or other special occasions, by offering appropriate greetings or services.</li><li>
Stay informed about the restaurant&rsquo;s menu, including special dishes, daily specials, and any unique offerings, to provide guests with accurate information and recommendations.</li><li>
Work closely with the service team to relay customer feedback and ensure the service meets the restaurant's standards.</li><li>
Maintain the flow of seating arrangements, balancing the restaurant&rsquo;s dining capacity and ensuring that the guests are seated efficiently without compromising service quality.</li><li>
Monitor the dining area to ensure tables are cleared and reset promptly for new guests.</li><li>
Communicate effectively with the kitchen, bar, and service team to ensure smooth operations and seating arrangements are carried out as planned.</li><li>
Keep the front entrance and lobby area clean, organized, and inviting.</li><li>
Ensure that any waiting areas are comfortable, with appropriate seating and the availability of water or other refreshments, if applicable.</li><li>
Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li></ul> 

Qualifications 
Experience<ul><li>
Previous experience in a restaurant or hospitality role is preferred, especially in a fine-dining or specialty restaurant environment.</li><li>
Excellent customer service and communication skills, with the ability to interact with guests in a friendly and professional manner.</li><li>
Strong organizational and multitasking abilities, with the ability to manage reservations and handle guest inquiries efficiently.</li><li>
Basic knowledge of the restaurant&rsquo;s menu and offerings, with the ability to assist guests with menu questions.</li><li>
Ability to remain calm under pressure during busy periods, maintaining a welcoming atmosphere.</li><li>
Professional appearance and demeanour, in line with the restaurant&rsquo;s standards.</li><li>
Proficiency in reservation software or willingness to learn</li></ul> 

Additional Information 
Why Join Us:
We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success</div>

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