hotel assistant general manager

Hilton

<div>Personal Assistant to General Manager
An Administrative Assistant maintains an efficient and effective Executive Office via the distribution of internal and external mail, independent correspondence and up-to-date registry system. 
 
What will I be doing? 
A Personal Assistant to the General Manager maintains an efficient and effective Executive Office via the distribution of internal and external mail, independent correspondence and up-to-date registry system. Specifically, a Personal Assistant to the General Manager will perform the following tasks to the highest standards:
<ul><li>Assist the General Manager in recruitment process of expatriates and coordinate the application of related work visas and permits. Responsible for maintenance of expatriate associates personal files including contract, leave and travel administration to ensure they are kept updated and in strict confidence</li>
<li>Compile and submit management reports in a timely manner</li>
<li>Attend and record minutes of meetings (ie. OMM and Excom meetings); oversee the accurate translation of OMM minutes for Party A</li>
<li>Monitor administration standards to ensure adherence with corporate guidelines</li>
<li>Responsible for the effective translation and prompt circulation of government documents to ensure stipulations are complied</li>
<li>Supervise the day-to-day functions of Secretary; review performance standards of departmental secretaries and recommend or develop/conduct appropriate training/counselling sessions</li>
<li>Co-ordinate special reservation requests made through the Executive Office</li>
<li>Complete other duties as assigned</li>
</ul>What are we looking for? 
Personal Assistants to the General Manager serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Minimum 5 years relevant experience (preferably in a medium to large size hotel); 3 of which must be in a similar capacity</li>
<li>Good understanding of hotel operations, practices and procedures</li>
<li>Proficient with MS Word, Excel, PowerPoint and Outlook and office equipment</li>
<li>Strong communication and human-relation skills</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Degree in Business Administration or equivalent preferred but not required. Additional relevant work experience may substitute for degree</li>
<li>Certification: Certification in Secretarial/Administration skills</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Personal Assistant to General Manager

Inspire Management Training Center

We are looking for a highly organized and professional Executive Administrative Assistant (Female) to provide direct support to the General Manager of a prestigious luxury hotel. This position plays a key role in ensuring the seamless operation of the Executive Office, including managing schedules, handling administrative tasks, coordinating interdepartmental communication, and maintaining confidentiality. The ideal candidate will have strong organizational and interpersonal skills, along with experience in luxury hospitality settings.Key Responsibilities:Operational Support:<ul><li>Oversee the General Manager&rsquo;s calendar, meetings, and priorities.</li><li>Coordinate communication between the Executive Office and department heads.</li><li>Assist in creating reports, presentations, and business planning documents.</li><li>Follow up on pending documentation or tasks as directed by the GM.</li><li>Support implementation of updates following guest audits or internal reviews.</li><li>Utilize technology to enhance workflow and productivity.</li></ul>Administrative Duties:<ul><li>Provide full administrative support to the General Manager.</li><li>Maintain confidential files, correspondence, and reports.</li><li>Draft correspondence, prepare meeting materials, take minutes, and track action items.</li><li>Organize and maintain both digital and physical filing systems.</li><li>Manage incoming and outgoing communication (calls, emails, mail).</li><li>Handle office requisitions and support travel approvals.</li><li>Ensure the Executive Office environment is professional and well-maintained.</li></ul>Customer Service &amp; Communication:<ul><li>Maintain professional interactions with guests, colleagues, and visitors.</li><li>Address inquiries professionally and with discretion.</li><li>Build and sustain strong working relationships across departments.</li></ul>Additional Responsibilities:<ul><li>Attend meetings and training sessions as required.</li><li>Maintain professional appearance and conduct at all times.</li><li>Adapt to evolving administrative needs and perform additional duties as assigned.</li></ul>Qualifications, Experience, and Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Hospitality Management, or related field.</li><li>5-6 years of experience supporting a General Manager in a luxury hotel setting.</li><li>Excellent organizational, multitasking, and time-management skills.</li><li>High attention to detail and ability to maintain confidentiality.</li><li>Strong written and verbal communication skills.</li><li>Proficiency in Microsoft Office and other relevant administrative software.</li><li>Ability to work under pressure and prioritize multiple tasks.</li><li>Professional demeanor and appearance.</li></ul>&bull; Female candidates with valid visa and QID preferred.Benefits:<ul><li>Competitive salary package</li><li>Accommodation, meals, and transportation provided</li></ul>Job Types: Full-time, PermanentPay: QAR7,000.00 - QAR7,500.00 per monthEducation:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Executive Assistant To GM (Luxury Hotels): 5 years (Required)</li></ul>Language:<ul><li>Tagalog (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Executive Administrative Assistant To GM (Luxury Hotel Sector)

Mövenpick Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Nestled in a natural environment between sandy mountains and deep blue seas is M&ouml;venpick Resort El Quseir. 250 rooms Built in traditional Nubian style operated with collaborative, friendly &amp; ambitious teamwork.
 
 
 Our commitment to Diversity &amp; Inclusion:
 
 
 We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 Job Description
 
 
 
 
 The Personal Assistant to the General Manager
 
 is a pivotal and trusted role, providing comprehensive executive support to ensure the seamless operation and strategic initiatives of the hotel's leadership. As a key contributor to our purpose "to show the world that true luxury is inclusive," you will play a crucial part in helping the General Manager "make special happen" through impeccable organization and proactive support, ultimately "turning moments into special memories" for both our guests and colleagues. You will embody our commitment to professionalism, discretion, and driving value for our owners and partners, consistently contributing to a balanced scorecard through efficient operations and proactive follow-up. This role demands a "present personality" and the ability to represent the General Manager with grace and efficiency, reflecting the highest standards of luxury and personalized service, and supporting the hotel's commitment to achieving and maintaining hotel's standards. You will also serve as a champion for the hotel's sustainability initiatives, ensuring they are integrated into daily operations and strategic planning.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Provide high-level administrative support to the General Manager, including managing complex calendars, coordinating appointments, and arranging intricate travel itineraries, ensuring seamless workflow and efficiency.
 </li>
 <li>
 Prepare and manage confidential correspondence, presentations, reports, and other documents with utmost discretion and accuracy, reflecting our "accountable" practices.
 </li>
 <li>
 Organize and coordinate meetings, including preparing agendas, taking minutes, and ensuring timely follow-up on action points, contributing to efficient decision-making.
 </li>
 <li>
 Act as a primary point of contact and liaison for the General Manager with internal departments, external partners, owners, and VIP guests, embodying an "approachable" and "genuine" character.
 </li>
 <li>
 Manage incoming communications, prioritizing and directing inquiries appropriately, and drafting responses on behalf of the General Manager as required, ensuring effective and timely engagement.
 </li>
 <li>
 Possess exceptional interpersonal skills and an innate ability to "deal well with people," applying both direct and indirect influence as needed to ensure executive committee members' pending tasks for the General Manager are completed efficiently, demonstrating an "accountable" and "connector" approach.
 </li>
 <li>
 Proactively follow up on key operational projects, initiatives, and directives from the General Manager, ensuring deadlines are met and progress is communicated effectively.
 </li>
 <li>
 Assist the General Manager in preparing for the hotel's meetings,
 </li>
 <li>
 Guest Experience &amp; Brand Representation:
 </li>
 <li>
 Be capable of warmly welcoming and assisting hotel VIP, or special guests on the General Manager's behalf.
 </li>
 <li>
 Represent the General Manager and the hotel with a "present personality" and impeccable grooming at all times, reflecting the elegance and sophistication.
 </li>
 <li>
 Able to tag along with the General Manager to business events as required, even outside of regular working hours, providing support and representation.
 </li>
 <li>
 Prepared to join business events upcountry or abroad as requested, demonstrating flexibility and commitment to the hotel's objectives.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Hospitality Management, or a related field.
 </li>
 <li>
 Minimum 3-5 years of progressive experience as a Personal Assistant or Executive Assistant in a fast-paced, demanding environment.
 </li>
 <li>
 Luxury hotel or resort experience is strongly preferred.
 </li>
 <li>
 Proven experience in managing complex administrative tasks and supporting senior executives.
 </li>
 <li>
 Knowledge of Hotel Operations, Sales &amp; Marketing principles, and experience in following up on operational auditing processes will be a significant advantage.
 </li>
 <li>
 Fluent proficiency in both written and spoken English and Arabic is a must, essential for connecting "genuinely" with our diverse local and international guests and colleagues, ensuring every interaction "turns into a special memory."
 </li>
 <li>
 Proficiency in a third language will be considered a significant advantage.
 </li>
 <li>
 Excellent working knowledge of MS Office Suite (Word, Excel, PowerPoint, Outlook).
 
 
 </li>
 </ul>
 
 Competencies
 
 :
 
 
 <ul>
 <li>
 Exceptional communication skills (verbal and written), allowing you to connect authentically and effectively with a wide range of individuals, embodying an "approachable" and "genuine" character.
 </li>
 <li>
 Proven ability to exercise sound judgment, discretion, and maintain absolute confidentiality in handling sensitive information.
 </li>
 <li>
 Highly organized with meticulous attention to detail, ensuring flawless execution of all tasks.
 </li>
 <li>
 A "present personality" &ndash; professional, polished, and confident in representing the General Manager and the hotel brand.
 </li>
 <li>
 Strong interpersonal skills with a proven ability to "deal well with people," capable of motivating and influencing others through both direct and indirect means to achieve desired outcomes, demonstrating a "connector" and "accountable" spirit.
 </li>
 <li>
 Excellent analytical and problem-solving skills, with a proactive approach to identifying and addressing needs.
 </li>
 <li>
 "Results-oriented" with strong time management skills, capable of prioritizing and managing multiple tasks simultaneously under pressure.
 </li>
 <li>
 Ability to adapt quickly to changing priorities and work effectively in a dynamic environment while maintaining composure.
 </li>
 <li>
 A strategic thinker who can anticipate needs and contribute to the smooth functioning of the executive office.
 </li>
 <li>
 A true team player, fostering a collaborative and supportive environment, dedicated to our belief that "our colleagues are the heart and soul of our hotels."
 </li>
 <li>
 "Well-presented" and professionally groomed at all times, embodying the elegance and sophistication of the brand.
 
 
 </li>
 </ul>
 Additional Information
 
 
 We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.
</div>

MOVENPICK

<div>Company Description 
Nestled in a natural environment between sandy mountains and deep blue seas is M&ouml;venpick Resort El Quseir. 250 rooms Built in traditional Nubian style operated with collaborative, friendly &amp; ambitious teamwork.
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. 
Job Description 
The Personal Assistant to the General Manager is a pivotal and trusted role, providing comprehensive executive support to ensure the seamless operation and strategic initiatives of the hotel's leadership. As a key contributor to our purpose &quot;to show the world that true luxury is inclusive,&quot; you will play a crucial part in helping the General Manager &quot;make special happen&quot; through impeccable organization and proactive support, ultimately &quot;turning moments into special memories&quot; for both our guests and colleagues. You will embody our commitment to professionalism, discretion, and driving value for our owners and partners, consistently contributing to a balanced scorecard through efficient operations and proactive follow-up. This role demands a &quot;present personality&quot; and the ability to represent the General Manager with grace and efficiency, reflecting the highest standards of luxury and personalized service, and supporting the hotel's commitment to achieving and maintaining hotel's standards. You will also serve as a champion for the hotel's sustainability initiatives, ensuring they are integrated into daily operations and strategic planning. 
Key Responsibilities:<ul><li>
Provide high-level administrative support to the General Manager, including managing complex calendars, coordinating appointments, and arranging intricate travel itineraries, ensuring seamless workflow and efficiency.</li><li>
Prepare and manage confidential correspondence, presentations, reports, and other documents with utmost discretion and accuracy, reflecting our &quot;accountable&quot; practices.</li><li>
Organize and coordinate meetings, including preparing agendas, taking minutes, and ensuring timely follow-up on action points, contributing to efficient decision-making.</li><li>
Act as a primary point of contact and liaison for the General Manager with internal departments, external partners, owners, and VIP guests, embodying an &quot;approachable&quot; and &quot;genuine&quot; character.</li><li>
Manage incoming communications, prioritizing and directing inquiries appropriately, and drafting responses on behalf of the General Manager as required, ensuring effective and timely engagement.</li><li>
Possess exceptional interpersonal skills and an innate ability to &quot;deal well with people,&quot; applying both direct and indirect influence as needed to ensure executive committee members' pending tasks for the General Manager are completed efficiently, demonstrating an &quot;accountable&quot; and &quot;connector&quot; approach.</li><li>
Proactively follow up on key operational projects, initiatives, and directives from the General Manager, ensuring deadlines are met and progress is communicated effectively.</li><li>
Assist the General Manager in preparing for the hotel's meetings,</li><li>
Guest Experience &amp; Brand Representation:</li><li>
Be capable of warmly welcoming and assisting hotel VIP, or special guests on the General Manager's behalf.</li><li>
Represent the General Manager and the hotel with a &quot;present personality&quot; and impeccable grooming at all times, reflecting the elegance and sophistication.</li><li>
Able to tag along with the General Manager to business events as required, even outside of regular working hours, providing support and representation.</li>
Prepared to join business events upcountry or abroad as requested, demonstrating flexibility and commitment to the hotel's objectives. 
<li>
</li></ul> 
 
Qualifications 
Qualifications:<ul><li>
Bachelor's degree in Business Administration, Hospitality Management, or a related field.</li><li>
Minimum 3-5 years of progressive experience as a Personal Assistant or Executive Assistant in a fast-paced, demanding environment.</li><li>
Luxury hotel or resort experience is strongly preferred.</li><li>
Proven experience in managing complex administrative tasks and supporting senior executives.</li><li>
Knowledge of Hotel Operations, Sales &amp; Marketing principles, and experience in following up on operational auditing processes will be a significant advantage.</li><li>
Fluent proficiency in both written and spoken English and Arabic is a must, essential for connecting &quot;genuinely&quot; with our diverse local and international guests and colleagues, ensuring every interaction &quot;turns into a special memory.&quot;</li><li>
Proficiency in a third language will be considered a significant advantage.</li><li>
Excellent working knowledge of MS Office Suite (Word, Excel, PowerPoint, Outlook).</li></ul>
Competencies:<ul><li>
Exceptional communication skills (verbal and written), allowing you to connect authentically and effectively with a wide range of individuals, embodying an &quot;approachable&quot; and &quot;genuine&quot; character.</li><li>
Proven ability to exercise sound judgment, discretion, and maintain absolute confidentiality in handling sensitive information.</li><li>
Highly organized with meticulous attention to detail, ensuring flawless execution of all tasks.</li><li>
A &quot;present personality&quot; &ndash; professional, polished, and confident in representing the General Manager and the hotel brand.</li><li>
Strong interpersonal skills with a proven ability to &quot;deal well with people,&quot; capable of motivating and influencing others through both direct and indirect means to achieve desired outcomes, demonstrating a &quot;connector&quot; and &quot;accountable&quot; spirit.</li><li>
Excellent analytical and problem-solving skills, with a proactive approach to identifying and addressing needs.</li><li>
&quot;Results-oriented&quot; with strong time management skills, capable of prioritizing and managing multiple tasks simultaneously under pressure.</li><li>
Ability to adapt quickly to changing priorities and work effectively in a dynamic environment while maintaining composure.</li><li>
A strategic thinker who can anticipate needs and contribute to the smooth functioning of the executive office.</li><li>
A true team player, fostering a collaborative and supportive environment, dedicated to our belief that &quot;our colleagues are the heart and soul of our hotels.&quot;</li><li>
&quot;Well-presented&quot; and professionally groomed at all times, embodying the elegance and sophistication of the brand.</li></ul> 

Additional Information 
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.</div>

IHG Hotels & Resorts

<div><div>Personal Assistant to General Manager
<div></div><div><div>Hotel Brand: Crowne Plaza Hotels &amp; Resorts
 
Location: Qatar, Doha 
Qatar, Doha
Hotel: Doha - The Business Park (DOHCP), Airport Road, PO Box 22080
Job number: 150642<div> 
 
 
</div></div><div><div>We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG&reg;, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We&rsquo;re growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha &ndash; The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.

Your day-to-day:
<ul>
<li>Reports directly to and communicates with the General Manager on all administrative matters.</li>
<li>Maintain the strictest confidentiality at all times on all matters.</li>
<li>Ensure that the Qatar Tourism System or E-Services is always updated, e.g., license renewal, grade classification, organizational chart, hotel rack rates.</li>
<li>Cooperates, coordinates and communicates with Department Heads and other inter-departmental secretaries as appropriate.</li>
<li>Co-ordinate and arrange activities accorded to the General Manager&rsquo;s office. (Employee of the Month and Coffee with GMs)</li>
<li>Arrange appointments and meetings for the GM, recording same in diary and ensure the GM has the appropriate documentation for each appointment.</li>
<li>Attend meetings such as Department Heads Meeting, Executive Committee Meeting and others as directed by the GM.</li>
<li>Take minutes of attended meetings, accurately transcribe and circulate to appropriate personnel.</li>
<li>Arrange room and restaurant reservations for VIP guests and the Owning Company</li>
<li>Prepare welcome letters for GM&rsquo;s signature for VIP arrivals</li>
<li>Prepare replies to routine correspondence on behalf of the GM</li>
<li>Take dictation of correspondence as required, open and sort mail addressed to the GM</li>
<li>Answer all incoming calls for the GM and either transfer, redirect or take a message</li></ul> 


What we need from you:
<ul>
<li>Prior experience as a personal assistant or executive assistant preferred</li>
<li>Excellent time management and multitasking skills</li>
<li>Strong verbal and written communication in English (Arabic is a plus)</li>
<li>High proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)</li>
<li>Discretion, professionalism, and a proactive attitude</li>
<li>Cultural Awareness: Understanding and appreciation of diverse cultures, which is especially important in international hotels.</li>
<li>Customer Service Orientation: A strong customer service orientation to assist with guest-related matters and ensure high standards of hospitality</li></ul> 


What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our wellbeing</div></div></div></div></div>

Four Seasons Hotels and Resorts

<div>
 
 
 Hotel Assistant Manager
 
 
 
 Four Seasons Hotel Cairo at The First Residence
 
 
 
 
 Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Hotel Assistant Manager who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
 
 
 
 
 
 About The Role
 
 
 
 
 
 Hotel Assistant Manager who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
 
 
 
 
 
 What You Will Do
 
 
 
 
 
 
 A college degree in Hospitality Management is preferred.
 
 
 A minimum of three years of hotel Rooms Division experience, including at least one to two years in a leadership position.
 
 
 Excellent personal presentation and interpersonal skills, good problem-solving ability, and proficient in Hotel property management systems, in particular Opera.
 
 
 Fluent in reading, writing, and speaking both English &amp; Arabic language skills.
 
 
 Strong supervisory and managerial skills are essential, with outstanding demonstrated coaching and development skills.
 
 
 Have a thorough knowledge of the Front Office systems, such as Opera, Web Checkin, Key, etc.
 
 
 Understands and can perform all duties of the Front Office, Guest Services, and Concierge Agents, as well as the Manager on Duty.
 
 
 Reviews daily arrivals and departures to ensure proper handling of VIP and return guests, groups, etc, and escorts them to and/or from their rooms effectively.
 
 
 Together with the Front Office supervisors, reviews late arrivals, next day early arrivals, and departures to plan for the next day&rsquo;s activities. Coordinates arrivals, departures, and billing requirements. Blockings rooms for arrivals and ensure any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return guests, and groups.
 
 
 Liaise with the team on all group arrivals to ensure the rooming lists, accounting instructions, and special requests are adhered to.
 
 
 Communicates closely with the Night Manager and other Assistant Managers to ensure follow-up on special guests, glitches, etc., keeping FOM/FDM well informed as to problems and actions taken, using the Glitch Database and other communications (verbal and written).
 
 
 Guest follow-ups and glitches are to be handled according to the Hotel&rsquo;s empowerment guidelines.
 
 
 Ensures adherence to all credit procedures in the Front Office, reviews high balance reports, and follows up on credit problems/queries with Accounting and the Front Office Manager.
 
 
 Covers all Night Manager&rsquo;s duties when and if needed.
 
 
 Has a good understanding of how the hotel system works, and can provide basic troubleshooting support for in-room services such as Internet, games, and Web Service.
 
 
 Be fully familiar with the fire panel operation and the Duty Manager&rsquo;s role as controller in an alarm situation.
 
 
 Motivates and provides a working environment in which associates are productive and work together to their fullest ability. Ensure positive communication with associates and the manager, keeping morale high.
 
 
 Handles any guests&rsquo; issues or complaints in an understanding and hospitable manner, ensures they are resolved and followed through in the most appropriate and best manner.
 
 
 Be able to read the guests and sense the guests' needs, and adapt the service style accordingly.
 
 
 Actively lobby the host and act as a role model for the team
 
 
 At all times strives to represent Four Seasons Astir Palace Athens in the most professional, courteous, and efficient manner
 
 
 Assists with managing the performance of the Front Office team to ensure the team delivers the highest quality and Four Seasons brand service standards to consistently meet and exceed all guest expectations
 
 
 Communicates all new policies and procedures to all associates
 
 
 Continuously strives for new thoughts and ideas to improve and strengthen the Front Office team, update procedures, and implement them
 
 
 During the absence of the HOD, monitors associates' appearance daily, ensures the correct dress code is adhered to, to maintain our professional image
 
 
 Always uses the correct standard and etiquette when answering the telephone
 
 
 Works together with the FOM/FDM with regards to VIP&rsquo;s and any special procedures which may be necessary
 
 
 Works closely with other department heads and deputies in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
 
 
 Is responsive to associates' needs and problems; is firm, fair, and consistent in dealing with challenges
 
 
 Attends training sessions, both internal and external
 
 
 Constantly keeps the FOM/FDM updated on the performance of the Front Office team
 
 
 Spot checks the Front Office Team&rsquo;s performance to ensure the Four Seasons&rsquo; brand standards are being adhered to
 
 
 Ensures the number of open folios is kept minimum, liaises with related departments to resolve them in due course, maintains a good tracking record of all ongoing cases
 
 
 Monitors and updates to open folio &amp; PM Excel sheet
 
 
 Strives to achieve upselling goals by leading by example, providing training, and motivating the team
 
 
 Coordinates with FO supervisors' room assignments &amp; monitors Out of Order and Out of Service rooms regularly
 
 
 Promotes the hotel's facilities effectively
 
 
 Takes an active role in the preparation of Reviews/Appraisals with the FOM/FDM
 
 
 Understands the structure and standards to ensure a smooth operation between Front Office, Concierge, In-Room Dining Butlers, Accounts, and Housekeeping
 
 
 Leads the daily handovers, contributing and communicating relevant issues.
 
 
 Conducts the morning meeting in the absence of FOM/FDM
 
 
 Responds to all guest requests in a prompt and courteous manner
 
 
 Assists the FOM/FDM in organizing monthly departmental meetings
 
 
 Attends training sessions, both internal and external
 
 
 Has a good knowledge of the emergency duties and responsibilities
 
 
 Report all disciplinary and grievance matters immediately to FOM
 
 
 Spot checks associates on LQA standards every week
 
 
 Ensures that all associates act continuously in an intuitive, engaging, and refined manner to internal and external guests
 
 
 Walks in public areas and ensures all are in high spec as expected, as set by the exec team
 
 
 Welcomes and bids farewell to all VIP&rsquo;s and ensures that the executive member is called where necessary
 
 
 Acts as a role model to actively learn from our guests, and record their preferences for future
 
 
 Leads the Guest Focus Programs: long-staying, milestone, preference collection, upsell, and ensures all are implemented effectively
 
 
 Leads by example to ensure the team is familiar and participates in Four Seasons&rsquo; Guest Recognition program, and attends all the relevant trainings.
 
 
 
 
 &bull; Follow company work-related safety and security policies and procedures to ensure a clean, safe, and secure environment.
 
 
 &bull; Report work-related accidents or other injuries immediately upon occurrence.
 
 
 &bull; Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
 
 
 &bull; Use proper equipment, wear appropriate personal protective clothing, and employ correct lifting procedures, as necessary, to avoid injury.
 
 
 &bull; Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
 
 
 &bull; Complete appropriate safety training and certifications to perform work tasks.
 
 
 &bull; Follow property-specific procedures for handling emergencies (e.g., evacuations, medical emergencies, natural disasters).
 
 
 
 
 &bull; Follow company and department policies and procedures.
 
 
 &bull; Protect the privacy and security of guests and coworkers.
 
 
 &bull; Maintain confidentiality of proprietary materials and information.
 
 
 &bull; Ensure uniform, name tags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures.
 
 
 &bull; Perform other reasonable job duties as requested by Supervisors as well as the hotel management team, has all right to change your job functions according to the business needs without any effect in terms of salary or benefits.
 
 
 
 
 &bull; Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
 
 
 &bull; Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
 
 
 &bull; Talk with and listen to other employees to effectively exchange information.
 
 
 &bull; Speak to guests and co-workers using clear, appropriate, and professional language.
 
 
 &bull; Answer telephones using appropriate etiquette, including answering the phone within 3 rings, answering with a smile in one's voice, using the caller's name, transferring calls to the appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
 
 
 &bull; Assist coworkers, ensuring they understand their tasks.
 
 
 &bull; Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
 
 
 
 
 
 
 What We Offer
 
 
 
 Competitive Salary, wages, and a comprehensive benefits package
 
 
 Excellent Training and Development opportunities
 
 
 Complimentary Dry Cleaning for Employee Uniforms
 
 
 Complimentary Employee Meals
 
 
 Complimentary stays at FS properties (based on availability), with discounted meals.
 
 
 Dental and medical/disability/life insurance
 
 
 Retirement benefits/pension
 
 
 Employee service awards
 
 
 Annual employee party/social and sporting events
 
 
 
 
 
 
 Schedule &amp; Hours
 
 
 
 Full&ndash;Time Job with 5 working days a week.
 
</div>

Hotel Assistant Manager

Eastgate Industries Pvt Ltd

Role Overview:The General Manager will oversee all aspects of our hotel's operations, ensuring the highest standards of service, profitability, and team performance. This leadership role demands a strategic thinker with a passion for hospitality and a proven track record in hotel management.Job Responsibilities:<ul><li>Maximize revenue through effective pricing strategies, yield management, and promotional activities.</li><li>Monitor market trends and competitor pricing. Develop and implement sales and marketing plans to attract new business.</li><li>Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance.</li><li>Ensure the efficient and smooth running of all hotel departments. Develop and implement operational policies and procedures.</li><li>Monitor and analyze hotel performance against budget and key performance indicators (KPIs). Control costs and maximize profitability.</li><li>Ensure a high level of guest satisfaction and loyalty. Respond to guest complaints and resolve issues promptly and effectively.</li><li>Prepare financial reports and present to management. Build and maintain relationships with local businesses and community organizations.</li><li>Conduct regular inspections of hotel facilities and services. Ensure the safety and security of guests and employees.</li></ul>Qualifications:<ul><li>Bachelor's degree in Hospitality Management, Business Administration, or a related field; a Master's degree is preferred.</li><li>15+ Years of Experience&#65279;</li><li>Strong financial acumen and experience with budgeting, forecasting, and financial analysis.</li><li>Excellent leadership, communication, and interpersonal skills.</li><li>Proficiency in hotel management software and systems.</li><li>In-depth knowledge of industry trends and best practices.</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Hotel Industry: 10 years (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

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