hotel assistant manager

IHG Hotels & Resorts

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees. By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. About Us Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels. The Assistant Spa Manager supports the Spa Manager in overseeing the daily operations of the spa to ensure the highest level of guest satisfaction, service quality, and operational efficiency. This role involves supervising spa team members, maintaining service standards, managing scheduling, and assisting with financial and marketing goals to enhance the spa's profitability and reputation. Your day to day Operations Management <ul> <li>Assist in the daily management and smooth operation of the spa and wellness facilities.</li> <li>Supervise therapists, receptionists, and attendants to ensure exceptional guest experiences.</li> <li>Ensure all spa areas are clean, well-maintained, and compliant with hygiene and safety standards.</li> <li>Monitor inventory levels and coordinate with suppliers for product replenishment.</li> <li>Support the implementation of spa protocols and standard operating procedures (SOPs).</li> </ul> Guest Experience <ul> <li>Ensure guests receive personalized, professional, and memorable experiences.</li> <li>Handle guest complaints or feedback promptly and professionally.</li> <li>Promote spa services, packages, and retail products to enhance guest satisfaction and revenue.</li> <li>Maintain strong guest relationships and encourage repeat business.</li> </ul> Team Leadership <ul> <li>Assist in the recruitment, training, and evaluation of spa staff.</li> <li>Support employee scheduling, attendance, and performance management.</li> <li>Foster a positive, motivated, and collaborative team environment.</li> <li>Conduct regular briefings and training sessions to maintain service excellence.</li> </ul> Financial & Sales Support <ul> <li>Assist in achieving spa revenue and profitability goals.</li> <li>Support in preparing reports, budgets, and forecasts.</li> <li>Promote retail sales and develop strategies to increase treatment bookings and product sales.</li> <li>Ensure proper billing and adherence to financial procedures.</li> </ul> Marketing & Promotion <ul> <li>Assist with spa promotions, seasonal offers, and partnerships.</li> <li>Coordinate with the marketing team to create attractive campaigns and social media content.</li> <li>Stay updated with industry trends to introduce innovative treatments and experiences.</li> </ul> What We Need From You <ul> <li>Minimum 2-3 years of experience in a supervisory or assistant management role within a spa or wellness center.</li> <li>Strong knowledge of spa operations, treatments, and retail products.</li> <li>Excellent communication, leadership, and organizational skills.</li> <li>Customer-oriented with a passion for wellness and hospitality.</li> <li>Proficiency in spa management software and Microsoft Office Suite.</li> <li>Diploma or certification in Spa Management, Hospitality, or a related field is preferred.</li> <li>Leadership & Team Management</li> <li>Guest Service Excellence</li> <li>Financial Awareness</li> <li>Attention to Detail</li> <li>Sales & Marketing Focus</li> <li>Problem-Solving</li> <li>Professional Appearance & Attitude</li> </ul> What We Offer We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you'll become part of our hotel family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Seniority level <ul> <li>Mid-Senior level</li> </ul> Employment type <ul> <li>Temporary</li> </ul> Job function <ul> <li>Other</li> </ul> Industries <ul> <li>Hospitality</li> </ul>

Franchise Hotel - Assistant Spa Manager

Join to apply for the Franchise Hotel - Assistant Food & Beverage Manager role at IHG Hotels & ResortsJoin to apply for the Franchise Hotel - Assistant Food & Beverage Manager role at IHG Hotels & ResortsGet AI-powered advice on this job and more exclusive features.This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees. By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. About Us Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels Your day to day <ul><li>Oversee daily operations of the food and beverage department, ensuring compliance with health, safety, and quality standards.</li><li>Manage inventory control, including ordering supplies, conducting stock takes, and minimizing waste.</li><li>Develop and implement training programs for food and beverage staff to enhance service quality and efficiency.</li><li>Coordinate with the kitchen staff to ensure timely preparation and delivery of food and beverages.</li><li>Handle customer complaints and feedback, ensuring guest satisfaction and implementing improvements as necessary.</li><li>Assist in creating and updating menus, considering seasonal availability, customer preferences, and cost-effectiveness.</li><li>Monitor financial transactions and budget adherence, including payroll management and cost analysis.</li><li>Plan and execute special events and catering services, including menu selection, staffing, and logistics coordination. </li></ul>What We Need From You <ul><li>Minimum of 2 years of experience in a food and beverage management role</li><li>Bachelor's degree in hospitality or a related field</li><li>Knowledge of food and beverage industry regulations and compliance</li><li>Ability to manage inventory and control costs</li><li>Proficiency in Microsoft Office and Point of Sale (POS) systems</li><li>Excellent communication and interpersonal skills</li><li>Strong leadership and team management abilities</li><li>Ability to multitask and work under pressure</li><li>Customer-focused mindset and commitment to providing exceptional service</li><li>An eye for detail and a passion for quality assurance </li></ul>What We Offer We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you'll become part of our hotel family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Seniority level <ul><li> Seniority level Mid-Senior level</li></ul> Employment type <ul><li> Employment type Temporary</li></ul> Job function <ul><li> Job function Other</li><li> Industries Hospitality</li></ul>Referrals increase your chances of interviewing at IHG Hotels & Resorts by 2xGet notified about new Assistant Food Beverage Manager jobs in Dubai, Dubai, United Arab Emirates. Assistant Manager - Breakfast Operations - Jumeirah Burj Al Arab Dubai, Dubai, United Arab Emirates 23 hours ago Assistant Outlet Manager - F&B - Jumeirah Wild Wadi Junior Floor Assistant Manager (M/F) - NEW OPENING Dubai Assistant Restaurant Manager (All Day Dining) Hilton Dubai Palm Assistant Outlet Manager - Nuska Beach - Jumeirah Beach Hotel Restaurant Manager (Ginori Terrace, Signature Lounge) - The St. Regis Downtown Dubai Assistant Restaurant Manager - The Butcher Shop & Grill OliOli Dubai Operations Manager - F&B Dubai, Dubai, United Arab Emirates 2 hours ago Assistant Outlet Manager - All-Day Dining Restaurant We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Franchise Hotel - Assistant Food & Beverage Manager

Inspire Management Training Center

We are seeking an elegant, service-oriented In-Villa Dining Assistant Manager (Female) to join a prestigious luxury hotel group in Saudi Arabia. The ideal candidate will have proven experience in luxury international hotel brands, exceptional communication skills, and a passion for delivering personalized and discreet in-villa dining experiences to VIP guests.Key Responsibilities:<ul><li>Oversee daily operations of the in-villa dining department, ensuring exceptional guest satisfaction and service standards.</li><li>Coordinate and supervise staff to deliver timely, efficient, and personalized dining experiences in guest villas.</li><li>Manage service logistics, including order accuracy, presentation, and delivery.</li><li>Collaborate with culinary, housekeeping, and guest relations teams to ensure seamless service.</li><li>Train and motivate team members to uphold five-star hospitality standards and attention to detail.</li><li>Handle guest requests, complaints, and special dining arrangements with professionalism and discretion.</li><li>Maintain proper hygiene, cleanliness, and safety standards in all service areas.</li><li>Monitor inventory, control costs, and ensure compliance with operational policies.</li><li>Support the In-Villa Dining Manager in administrative and operational duties.</li></ul>Qualifications, Experience, and Skills:<ul><li>Bachelor&rsquo;s degree or diploma in Hospitality Management or a related field.</li><li>Minimum 2-3 years of experience as an In-Villa Dining Assistant Manager or in a comparable role within luxury 5-star hotel properties.</li><li>Strong knowledge of F&amp;B service standards, fine dining etiquette, and guest relations.</li><li>Fluent in English and Russian are required. </li><li>Excellent leadership, interpersonal, and organizational skills.</li><li>Professional appearance, confident communication, and guest-focused mindset.</li><li>Ability to manage a multicultural team and handle high-pressure situations gracefully.</li></ul>Benefits:<ul><li>Competitive salary and allowances</li><li>Food, accommodation, and transportation provided</li><li>Relocation assistance by the employer</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Are you willing to relocate to Saudi Arabia for this role?</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li> In-Villa Dining Assistant Manager: 3 years (Required)</li></ul>Language:<ul><li>Russian and English (Required)</li></ul>

In-Villa Dining Assistant Manager (Female)

Conservatorium Hotel

<div><div><div>Assistant Revenue Manager - Rooms
 <div></div><div><div><ul><li>JR-02657
</li> </ul></div><div></div><div><ul><li>Commercial &amp; Brand/Marketing
</li> </ul></div><div></div><div><ul><li>Full time
</li> </ul></div><div></div><div><ul><li>Permanent
</li><div></div><li><div>Mandarin Oriental Jumeira, Dubai
</div></li>
</ul></div></div><div></div><div>Mandarin Oriental Jumeira, Dubai is looking for an Assistant Revenue Manager &ndash; Rooms to join our Revenue Team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai&rsquo;s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.
About the job
The Assistant Revenue Manager &ndash; Rooms supports the Director of Revenue Management in driving the hotel&rsquo;s rooms revenue strategy to ensure maximum profitability and optimal market share. The role assists in implementing the MOHG revenue management systems, supporting the forecasting, budgeting, and pricing processes, and ensuring the consistent application of the hotel&rsquo;s yield strategy across all segments and channels.
This position bridges analytical work and practical execution &mdash; providing daily oversight on pricing, distribution, and demand analysis while collaborating closely with Sales, Reservations, and Marketing to ensure that business decisions align with the overall commercial strategy of Mandarin Oriental Jumeira, Dubai.
The Assistant Revenue Manager acts as a deputy to the Director of Revenue Management and plays an active role in mentoring junior team members, contributing to weekly revenue meetings, and supporting tactical decision-making.
As an Assistant Revenue Manager - Rooms, you will be responsible for the following duties:
General:
<ul><li>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.</li>
<li>
MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, and with all rules, regulations and other requirements.</li>
<li>
It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental Jumeira, Dubai Human Resources Strategic Policy.</li>
<li>
It is part of your role and your responsibility to fully support all learning and development activities.</li>
<li>
On The Job trainers and trainings.</li>
<li>
Group Training Technique trainers and trainings.</li>
<li>
Update and maintain a complete Training Matrix for your department.</li>
<li>
Update and maintain Job Description and Job Specification Matrix for your department.</li>
<li>
Ensure the colleagues&rsquo; career path and development needs are being prioritised and documented in accordance with the MO Profile online system.</li>
<li>
Hold monthly meetings with all colleagues to assure they have a forum to voice any concerns or challenges and share departmental and hotel information.</li>
<li>
You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li>
<li>
Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li>
<li>
Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li>
<li>
Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li>
<li>
Mandarin Oriental Jumeira, Dubai has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li>
<li>
Act as a hotel ambassador at all times.</li>
<li>
To carry out any additional duties requested by management, related to hotel operational activities.</li>
</ul>
Managerial Duties:<ul>
<li>
Assist in the development and implementation of room revenue management strategies to maximize RevPAR and profitability.</li>
<li>
Prepare and present data for weekly Revenue Strategy Meetings, supporting decision-making with accurate analysis.</li>
<li>
Support monitoring of market trends, competitor rates, and demand patterns to recommend tactical actions.</li>
<li>
Oversee daily pricing and inventory management in coordination with Reservations and Distribution.</li>
<li>
Ensure all pricing decisions align with the hotel&rsquo;s positioning, rate parity standards, and MOHG guidelines.</li>
<li>
Maintain regular communication with the Sales and Marketing teams to align strategies across all business segments.</li>
<li>
Contribute to accurate monthly forecasts and assist in the annual budget process.</li>
<li>
Support in tracking and analysing denied, lost, and cancelled business.</li>
<li>
Ensure the Revenue Management systems and PMS are maintained accurately and efficiently.</li>
</ul>
Departmental Duties:<ul>
<li>
Support daily inventory control, rate loading, and restriction management.</li>
<li>
Review pickup, pace, and channel performance reports to identify trends and opportunities.</li>
<li>
Assist in ensuring pricing logic and room type hierarchy is maintained across all systems.</li>
<li>
Collaborate with the Sales and Reservations teams to ensure negotiated contracts and promotions are accurately loaded.</li>
<li>
Support forecast preparation (3-day, 10-day, 30-day, 90-day) for transient and group segments.</li>
<li>
Monitor performance of key distribution channels and online partners, ensuring rate integrity.</li>
<li>
Support the development of the rooms budget and marketing plan components related to pricing and segmentation.</li>
<li>
Assist in evaluating daily, weekly, and monthly STR performance and recommend actions to maintain competitive positioning.</li>
<li>
Ensure systems (IDeaS, PMS, SynXis, etc.) are used effectively to manage demand and pricing controls.</li>
<li>
Maintain a detailed understanding of market segmentation, lead times, and booking behavior to guide strategy.</li>
<li>
Provide analytical support for promotional planning, rate testing, and displacement analysis.</li>
</ul>
4. Customer Focus:<ul>
<li>
Supports customer loyalty and property&rsquo;s brand standards by delivering service excellence throughout each customer experience</li>
<li>
Services our customers in order to grow market share</li>
<li>
Build strong relationships with customers, guests and colleagues in order to gain full understanding of their needs and work to serve them effectively</li>
<li>
Sets a positive example for the Reservations Service Department</li>
</ul>
5. Colleague Relations:<ul>
<li>
Develops, implements and maintains a departmental orientation program for colleagues to receive the appropriate new hire training to successfully perform their job</li>
<li>
Manages team performance through developments plans, monitoring progress on a monthly basis</li>
<li>
Utilizes all available on the job training tools for colleagues</li>
<li>
Ensures an excellent working relationship with all colleagues within hotel</li>
<li>
Administrative Duties:</li>
<li>
Prepares weekly and monthly forecasts</li>
<li>
Ensures that all booking systems are maintained to achieve optimal results, liaises with Marketing team to ensure content is up to date</li>
<li>
Completes and analyses month-end reports</li>
<li>
Maintains accurate records of room type selling and sets targets for the team</li>
</ul>
Additional Duties:<ul>
<li>
Participate in departmental and inter-departmental meetings as required.</li>
<li>
Support ad-hoc analysis and projects assigned by the Director of Revenue Management or Director of Commercial Strategy.</li>
</ul>
As an Assistant Revenue Manager - Rooms, we expect from you to have:<ul>
<li>
Degree or Higher National Diploma in Hospitality/Hotel/Business Management.</li>
<li>
Minimum of 4 years&rsquo; experience in Revenue Management in a luxury hotel environment.</li>
<li>
Experience with revenue management systems (IDeaS preferred) and property management systems.</li>
<li>
Strong analytical and numerical skills, with attention to detail.</li>
<li>
Proficiency in MS Office, particularly Excel and PowerPoint.</li>
<li>
Excellent interpersonal, verbal, and written communication skills in English.</li>
<li>
Ability to manage multiple priorities in a fast-paced environment.</li>
<li>
Previous experience in the GCC preferred.</li>
</ul>
Our commitment to you:
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
</ul>
We&rsquo;re Fans. Are you?</div></div></div></div>

Assistant Revenue Manager - Rooms

Hilton Worldwide, Inc.

Job Description - Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm JumeirahA Personal Assistant Supervisor with Waldorf Astoria Dubai is responsible for managing the Personal Assistance section and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.What will I be doingA Personal Assistant Supervisor manages the Switchboard Department and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies. Specifically, you are responsible for performing the following tasks to the highest standards:<ul><li>Overseeing the performance of Personal Assistance team, ensuring they adhere to hotel standards, provide excellent customer service, and handle calls efficiently.</li><li>Creating schedules for Personal Assistance team to ensure adequate coverage during peak times and adjusting staffing levels based on occupancy and call volume.</li><li>Conducting training sessions for new Personal Assistance team and providing ongoing coaching to improve their skills in handling calls, using hotel systems, and delivering exceptional service.</li><li>Monitoring calls for quality assurance purposes, providing feedback to Personal Assistance team, and implementing improvements to enhance guest satisfaction.</li><li>Assisting with escalated guest concerns or complaints related to telephone services, resolving issues promptly, and ensuring guest satisfaction.</li><li>To monitor the Kipsu application by actively engaging with guests to address promptly with their questions, requests or feedback.</li><li>Overseeing the maintenance and proper functioning of telephone systems, including troubleshooting technical issues and coordinating repairs as needed.</li><li>Liaising with other hotel departments such as front office and other Departments to ensure seamless communication and coordination.</li><li>Generating daily reports on call volume, service levels, and any notable incidents or concerns, providing insights to management for decision-making purposes.</li><li>Enforcing hotel policies and procedures related to Personal Assistance operations, ensuring compliance with privacy regulations and security protocols.</li><li>Identifying opportunities for process improvements, implementing new technologies or practices to enhance efficiency and guest experience.</li><li>Being prepared to handle emergency situations, such as medical emergencies or security incidents, by following established protocols and coordinating with appropriate personnel.</li><li>Proactively reaching out to guests to confirm reservations, assist with inquiries, and offer personalized services to enhance their overall experience.</li><li>Completing administrative duties such as updating phone directories, maintaining records, and managing inventory of supplies related to telephone operations.</li></ul>What are we looking forA Personal Assistant Supervisor (Telephone Operator Supervisor) serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>Minimum 3-5 years of experience in a luxury hotel or premium customer service environment, including at least 1-2 years in a supervisory or team leader role within the Communications or Guest Service department.</li><li>Proven experience in managing and training a team of Telephone Operators or Call Center Agents in a high-end hospitality setting.</li><li>Strong leadership and coaching skills with the ability to inspire, motivate, and develop team members.</li><li>Excellent communication and interpersonal skills, demonstrating a warm, professional, and polished manner at all times.</li><li>In-depth knowledge of hotel operations, emergency procedures, and communication protocols.</li><li>Exceptional telephone etiquette, active listening, and problem-resolution skills.</li><li>Strong organizational and multitasking abilities to oversee shift operations, manage workload distribution, and ensure service consistency.</li><li>Commitment to delivering discreet, accurate, and prompt service to both internal and external guests.</li><li>Ability to handle guest and team concerns with patience, professionalism, and discretion.</li><li>Technical proficiency in hotel systems such as Opera PMS, multi-line switchboards, and internal communication platforms.</li><li>Keen attention to detail, ensuring all calls, messages, and wake-up requests are handled accurately and efficiently.</li><li>Flexibility to work various shifts, including weekends, nights, and public holidays, as required by hotel operations.</li><li>Impeccable grooming and personal presentation reflecting the hotel's luxury brand standards.</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>Previous experience as a Personal Assistant Supervisor or Telephone Operator Supervisor in a 5-star luxury hotel.</li><li>Proficiency in additional languages (verbal and written), such as Arabic, Russian, or French.</li><li>Familiarity with Hilton brand standards and communication procedures.</li></ul>What will it be like to work for HiltonHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm Jumeirah

ODEON Tours

Since 1992, Coral Travel Group has served over 35 million tourists in 33 years, establishing itself as one of the leading tourism groups in Türkiye and Europe. Operating with strong brands in tour operations, accommodation, destination services, aviation, travel agency services, information technology, and security, the group serves approximately 3.5 million tourists annually through 38 companies in 23 countries, employing over 6,000 people.Coral Travel Group provides tour operations and sales agency services under the Coral Travel brand in 15 countries. In destination services, ODEON Tours operates in Türkiye, Egypt, Greece, Spain, United Arab Emirates, Thailand, Tunisia, and Vietnam. The group manages hotels under Coral Group Hotels (Seven Seas Hotels, Marvida Hotels, Xanadu Resort). Additionally, it offers a broad service network with ODEONBEDS in hotel bed banking, ODEON Software and Technology in information technologies, and ODEON Security and Consulting in the security sector.Committed to quality and customer satisfaction, Coral Travel Group continues to expand into new markets and destinations.We are seeking a dynamic and results-driven Contract Assistant Manager - Luxury Hotels to join our team in Dubai. This role is exclusively focused on contracting and managing luxury hotel partnerships, ensuring the best rates, availability, and supply for high-end accommodations in the United Arab Emirates.Key Responsibilities<ul><li>Manage and negotiate contracts specifically with luxury hotels to secure the most competitive rates and favorable terms.</li><li>Develop strong relationships with five-star and ultra-luxury hotels in the United Arab Emirates, conducting regular visits to maintain partnerships.</li><li>Oversee all luxury hotel contracting processes, ensuring accurate updates on special offers, early booking discounts, and stop sales.</li><li>Analyze market trends in the luxury travel sector, identifying new high-end hotel partners and business opportunities.</li><li>Monitor the performance of contracted luxury hotels, managing allocations, special offer requests, and price competitiveness.</li><li>Serve as the main point of contact for luxury hotel partners, addressing queries and concerns.</li><li>Conduct competitor analysis to ensure ODEON Tours remains competitive in the high-end travel market.</li><li>Provide guidance and insights to hotels regarding allotments, availability, and supply management to maximize sales.</li><li>Track cancellations and guest feedback, implementing necessary follow-ups to maintain the highest standards.</li></ul>Qualifications<ul><li>Bachelor's degree in a relevant field.</li><li>Minimum 5 years of experience in tour operations, hotel contracting, pricing, or account management, with a strong focus on luxury hotels.</li><li>Fluency in English (verbal and written), Russian is a plus.</li><li>Extensive knowledge of the luxury travel and hospitality sector.</li><li>Proven experience in negotiating contracts with five-star and ultra-luxury hotels.</li><li>Strong analytical skills with keen attention to detail.</li><li>Excellent networking, relationship-building, and negotiation skills within the luxury hotel industry.</li><li>A business-driven mindset with the ability to identify and capitalize on luxury market opportunities.</li><li>Strong communication skills, both in-person and over the phone, with an ability to build trust with premium hotel partners.</li><li>Hotel school or university background is preferred.</li><li>Currently residing in Dubai, United Arab Emirates.</li><li>Willingness to travel as required.</li><li>Work location will be in JLT, Dubai.</li></ul>If you are a motivated and experienced individual looking to contribute to the success of Coral Travel Group, please apply through LinkedIn. Seniority level Mid-Senior level Employment type Full-time Job function Management, Travel Arrangements

ODEON Tours DMC UAE - Contract Assistant Manager (Luxury Segment)

Hotel Indigo

<div>About Us
A little curiosity fuels our soul for adventure and experiences. So, at Hotel Indigo &reg;, we do more than satisfy our guest&rsquo;s curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighborhood, infused with intriguing design and local flavors. Every day brings discoveries, fresh ideas, and unexpected journeys.
So, just like our hotels, no two colleagues are the same. So, we&rsquo;re curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighborhood story to life? At Hotel Indigo&reg; hotels, we&rsquo;re excited to meet spirited characters who can delight the most curious guests.
Situated at 2,000m above sea level on the edge of the canyon in Jabal Akhdar, you will find a lifestyle property with 172 keys including penthouse suites and cliffside pool villas, the best spa in Oman spread over 2,200sq, plus great food and beverage concepts. We are a destination.
Join our team as a Reservations Assistant Manager and be the key player in ensuring a seamless booking experience for our guests. We are looking for a detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer service. If you thrive in a fast-paced environment and enjoy working with a dynamic team, we want to hear from you. Apply now and take your career to new heights with us.
A little taste of your day-to-day
Every day is different, but you&rsquo;ll mostly be:
<ul><li>Develop and implement strategies to increase room revenue and occupancy.</li><li>
Monitor room availability and make adjustments to room rates as needed.</li><li>
Train and supervise reservation agents to provide exceptional service to guests.</li><li>
Collaborate with sales and marketing teams to promote hotel packages and special offers.</li><li>
Maintain accurate and up-to-date records of reservations and guest information.</li></ul>
What do we need from you?<ul><li>
Previous experience in reservations or front office management roles.</li><li>
Strong leadership and team management skills.</li><li>
Excellent communication and customer service skills.</li><li>
Proficient in hotel reservation software and systems.</li><li>
Ability to work under pressure and meet deadlines.</li></ul>
What you can expect from us?
We give our people everything they need to succeed from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our wellbeing framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.<div>
Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.</div> 
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</div><div>Bring your story, to inspire new ones.
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Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Reservations Assistant Manager

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