hotel auditor

Hilton Garden Inn Hotel

Job Summary Join our dynamic hospitality team as a Hotel Night Auditor, where you will be the vital link between guest services and hotel operations during overnight hours. This energetic role offers the opportunity to ensure seamless guest experiences, maintain hotel security, and uphold our high standards of hospitality. As a Night Auditor, you will oversee front desk operations, handle guest inquiries with professionalism, and perform essential accounting and auditing tasks to close out the day&rsquo;s business. Your positive attitude and attention to detail will help create a welcoming environment for our guests while supporting smooth hotel functioning through the night.Responsibilities<ul><li>Greet and assist guests arriving or departing during overnight hours with exceptional customer service and professionalism</li><li>Manage front desk operations, including check-ins, check-outs, and handling guest requests efficiently</li><li>Conduct nightly audits of financial transactions, reservations, and billing records to ensure accuracy and completeness</li><li>Maintain security by monitoring CCTV surveillance, inspecting premises, and controlling access to the hotel property</li><li>Respond promptly to guest inquiries via phone or in person, providing information about hotel amenities and local attractions</li><li>Prepare detailed shift reports, incident logs, and financial summaries for management review</li><li>Collaborate with housekeeping and maintenance teams to address any overnight issues or guest needs promptly</li></ul>Skills<ul><li>Strong background in hospitality management and hotel operations with prior hotel experience preferred (PEP experince is a plus)</li><li>Excellent customer service skills with a friendly, approachable demeanor</li><li>Bilingual or multilingual abilities are highly desirable for serving diverse guests effectively</li><li>Proficiency in front desk procedures, including multi-line phone systems and phone etiquette</li><li>Knowledge of night audit processes and hotel management software systems</li><li>Exceptional guest relations skills with a focus on creating memorable experiences</li><li>Ability to handle sensitive situations discreetly while maintaining professionalism during late-night hours</li></ul>This role is perfect for motivated individuals passionate about hospitality who thrive in fast-paced environments. We value energetic team players dedicated to delivering top-tier guest experiences while ensuring operational excellence through the night. Join us in creating welcoming atmospheres that leave lasting impressions!Pay: $16.00 per hourWork Location: In person

Hotel Night Auditor

Hotel Indigo North Conway

Overview We are seeking a dedicated and detail-oriented Night Auditor to join the Hotel Indigo front desk team in a dynamic hospitality environment. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours, providing exceptional customer service while managing front desk responsibilities and performing nightly audits. This position is ideal for individuals with a passion for hospitality and strong organizational skills.Duties<ul><li>Conduct nightly audits of all financial transactions, ensuring accuracy and compliance with hotel policies.</li><li>Manage front desk operations, including check-ins and check-outs, while providing excellent guest services.</li><li>Handle guest inquiries and resolve any issues that may arise during the night shift.</li><li>Maintain accurate records of all transactions and prepare reports for management review.</li><li>Operate multi-line phone systems, responding to calls promptly and professionally.</li><li>Ensure the security of the hotel premises by monitoring access points and responding to emergencies as needed.</li><li>Assist with guest relations, providing information about local attractions, services, and amenities.</li><li>Collaborate with other departments to ensure a seamless experience for guests.</li></ul>Qualifications<ul><li>Previous experience in IHG hotel management or hospitality management is preferred.</li><li>Strong customer service skills with a focus on guest satisfaction.</li><li>Bilingual or multilingual abilities are highly desirable to cater to a diverse clientele.</li><li>Familiarity with night audit procedures and front desk operations is a plus.</li><li>Excellent phone etiquette and proficiency in using multi-line phone systems.</li><li>Ability to work independently during overnight shifts while maintaining attention to detail.</li><li>Strong communication skills and ability to build rapport with guests from various backgrounds.</li><li>Experience in resort settings or similar hospitality environments is advantageous. Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring operational excellence during the night shift.</li></ul>Job Type: Part-timePay: $20.00 - $23.00 per hourWork Location: In person

Hampton Inn KC Airport

Night Auditor - 402150Department: RoomsReports To: Front Office Manager/Director of Front Office OperationsFLSA: Non-ExemptJob Summary: The Night Auditor is responsible for balancing the revenue and expense transactions, handling the front desk duties during the overnight shift, and ensuring a smooth operation of the hotel during nighttime hours. The role also involves providing exceptional customer service to hotel guests. Essential Duties and Responsibilities:<ul><li>Perform nightly audit of hotel transactions, ensuring that all financials are accurately balanced.</li><li>Check guests in and out, ensuring proper room assignments and handling guest requests</li></ul>efficiently.<ul><li>Handle all guest inquiries, providing information about the hotel, its services, and the local area.</li><li>Prepare and distribute daily reports to the management team.</li><li>Monitor the security of the hotel during the night, responding to any emergencies or disturbances.</li><li>Process all financial transactions, including cash handling, credit card processing, and ensuring</li></ul>proper posting to guest accounts.<ul><li>Ensure proper communication with the next shift and management team, noting any issues or important information.</li><li>Maintain the cleanliness and organization of the front desk area.</li><li>Provide wake-up calls and perform other guest services as needed.</li><li>Perform basic troubleshooting of hotel equipment and systems, escalating issues to the appropriate department as necessary.Qualifications:Education and Experience:</li><li>High school diploma or equivalent preferred.</li><li>Previous experience in a customer service role preferred.</li><li>Experience in accounting or bookkeeping is a plus.</li></ul>Skills and Abilities:<ul><li>Strong attention to detail and ability to work with numbers.</li><li>Excellent customer service and communication skills.</li><li>Ability to work independently and make decisions with minimal supervision.</li><li>Proficient in the use of computers and hotel management software.</li><li>Ability to handle multiple tasks and work under pressure.</li></ul>Reasonable Accommodations:The hotel is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job. If you require an accommodation, please discuss your needs with the Human Resources department.Pay: $17.00 - $18.00 per hourWork Location: In person

<div>
 The Night Auditor is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest&rsquo;s stay which can include multitasking, and performing the following duties in a manner that reflects our property&rsquo;s vision, mission, and core values.
 
 
 
 Compensation:
 
 $17 hourly
</div>

Advance Management & Investment

Front Desk Representative &ndash; Split/Swing/Graveyard Shifts (Weekends Required)SpringHill Suites &ndash; Kingman, AZ Not a morning‑shift positionJob Type: Full‑time Schedule: 2 Swing Shifts + 2 Graveyard Shifts weekly Weekends: Mandatory Shift Flexibility: Required (no morning shifts available)SpringHill Suites in Kingman is seeking a friendly, reliable Front Desk Representative who is comfortable working split shifts, evenings, and overnights. This role includes breakfast setup during the graveyard shift, so strong time‑management and attention to detail are essential.You will be the first point of contact for guests and play a key role in creating a positive, welcoming experience.Responsibilities<ul><li>Maintain a clean, organized, and fully stocked front desk</li><li>Greet and welcome guests with a warm, professional attitude</li><li>Answer questions, resolve concerns, and handle complaints</li><li>Manage incoming calls: assist, transfer, or take accurate messages</li><li>Receive, log, and distribute mail and packages</li><li>Prepare outgoing mail and basic correspondence</li><li>Provide accurate information about the property and local area</li><li>Set up breakfast during the graveyard shift (food prep, stocking, presentation, cleanliness)</li></ul>Requirements<ul><li>Previous front desk or customer service experience preferred</li><li>Familiarity with basic office equipment (printer, copier, fax)</li><li>Basic office management or simple bookkeeping knowledge</li><li>Strong English communication skills (verbal and written)</li><li>Excellent customer service and multitasking abilities</li><li>Problem‑solving mindset and ability to stay composed</li><li>Must be available for swing, graveyard, split shifts, and weekends</li><li>Must be able to complete breakfast setup during overnight shift</li></ul>Job Type: Full-timePay: From $15.15 per hourWork Location: In person

CSM Corporation

<div>This position is responsible for balancing and closing previous business day and completing daily financial reports. This position successfully manages person in charge duties during the overnight shift, including showing sound judgment in making independent decisions and ensuring security protocols are being followed. Assists guests in a friendly, professional and timely manner, while following CSM high standards of quality to ensure guest satisfaction.
<ul><li>Performs the manager-on-duty role during 3rd shift.
</li><li>Anticipates and responds to guests in a friendly and positive manner.
</li><li>Responsible for providing the highest level of service.
</li><li>Process check-ins and check-outs, verify billing, create reservations, and process special requests.
</li><li>Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
</li><li>Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
</li><li>Understands and follows CSM guest service recovery program.
</li><li>Accountable for accurately balancing all revenue sources and completing daily financial reports.
</li><li>Process no-show reservations, prepare financial reports for managerial review.
</li><li>Close the financial day for the hotel.
</li><li>Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
</li><li>Monitors room availability, follows restrictions, and all booking policies and procedures.
</li><li>Drives sales and maximizes revenue by up-selling rooms and amenities.
</li><li>CSM procedures when handling cash and processing financial transactions.
</li><li>Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
</li><li>Produces required volume of work by planning, organizing and prioritizing work duties.
</li><li>After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed.
</li><li>Adheres to CSM general work rules and department procedures. Attends all required department and hotel meetings.
</li><li>Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations.
</li><li>Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.</li></ul> 

Competencies/Skills Required: 2+ years prior guest service experience required, preferably in a hospitality setting. Prior night audit or accounting experience preferred. Excellent computer knowledge and communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
 
 
Education: High school diploma or GED required.
 
 
Physical Requirements: Ability to lift, push and pull up to 75 pounds on an occasional basis.</div>

Weekend Hotel Night Auditor (Friday and Saturday, 11pm-7am) | Hyatt Place Lansing - East

Avocet Hospitality

<div>The Admiral Hotel, located in the heart of Mobile, is seeking to hire a full-time Night Auditor to join our Guest Services department. Must be able to work a flexible schedule which may include weekends and/or holidays. Shifts are generally scheduled between 11 pm - 7 am. If you have a passion for hospitality and strive to provide excellent service to guests, look no further than The Admiral!
WHAT WE HAVE TO OFFER:
LOCATION: 251 Government Street Mobile, AL 36602
SALARY: $17.00 per hour
BENEFITS:
A culture that values passion, individuality, and fun!
<ul><li>Opportunities for internal growth and development
</li><li>Paid Time Off (PTO)
</li><li>Paid holidays
</li><li>Affordable medical, dental, &amp; vision insurance plans
</li><li>Company provided life insurance
</li><li>Short &amp; Long Term Disability and Accident and Critical Illness Insurance
</li><li>Traditional 401(k) &amp; Roth 401(k) with employer matching of up to 3.5%
</li><li>Referral program
</li><li>Employee Assistance Program
</li><li>Discounts at all Avocet-owned hotels &amp; restaurants
</li></ul>WHO WE ARE LOOKING FOR:
POSITION SUMMARY:
As a Guest Service Representative conducting Night Audit, you would be responsible for handling the responsibilities of the Guest Service Representative and Accounting duties. The Night Auditor oversees the auditing, posting, and balancing of the daily financial transactions to support the Hotel&rsquo;s continuing efforts to deliver outstanding guest service and financial profitability. Through reconciling daily revenue and expenses, the Night Auditor ensures that guests are correctly billed and credit card transactions are accurately recorded
MAIN DUTIES AND RESPONSIBILITIES:
<ul><li>Audit, post, and balance daily cashiers work for The Admiral Hotel
</li><li>Accurately post all room fees, related taxes, and other paid services including restaurant, lounge, internet, resort fees, and the like to each guest&rsquo;s account daily
</li><li>Verify all account entries are balanced; notate and settle any discrepancies uncovered in audit to appropriately settle guest accounts.
</li><li>Ensure Hotel billing standards are followed and create financial reports that detail various aspects of the Hotel&rsquo;s performance; ensure distributed to the appropriate departments
</li><li>Ensure credit card system reconciles to daily transaction lists
</li><li>Verify cash postings and verify cashier drops to ensure accurate
</li><li>Ensure daily turn of Hotel and paperwork associated with all transactions is compiled and organized as set forth by management
</li><li>Greets all guests in a pleasant and professional manner
</li><li>Completes the guest registration and check-out procedures
</li><li>Answers telephone, transfers calls, and takes messages when applicable
</li><li>Makes hotel reservations for guests, including changes and cancellations
</li><li>Follows proper credit card procedures
</li><li>Maintains accurate bank during shift and uses correct vouchers for specified transactions
</li><li>Responds to all guest needs and requests in a timely fashion
</li><li>Knowledgeable of geographical area and points of interest
</li><li>Ensure the front desk is adequately stocked of all supplies
</li><li>Understands hotel emergency procedures and evacuation protocols
</li><li>Collects payment for all guests at check-in and check-out. Makes changes as necessary
</li><li>Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager
</li><li>Ensure uniform and personal appearance is clean and professional
</li><li>Maintain confidentiality of proprietary information and protect company assets
</li><li>Speak with others using clear and professional language
</li><li>Establishes and maintains open, collaborative relationships with employees and fellow management team members.
</li><li>Perform all reasonable job duties as requested.
</li></ul>SUPERVISORY RESPONSIBILITIES:
<ul><li>The Night Auditor will act as Manager on Duty for the overnight shift. Overnight positions including Housekeeper and Maintenance Technicians will report to the Night Auditor.
</li></ul>QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
<ul><li>High School diploma or equivalent and/or experience in a Hotel or a related field preferred
</li></ul>Experience:
<ul><li>One year of prior hotel guest service experience preferred
</li><li>Prior guest relations training
</li></ul>Skills:
<ul><li>Significant attention to detail.
</li><li>Ability to operate front desk equipment: computer, switchboard, credit card machines, etc.
</li><li>Understanding of basic math skills
</li><li>Good verbal and guest interaction skills
</li><li>Collect money and issue change where applicable
</li><li>Ability to work as a cohesive team member - relaying information appropriately from shift to shift
</li></ul>WORKING CONDITIONS:
Equipment to Be Used:
<ul><li>Computers (MS Office/Google) PMS (Opera,) POS (Micros,) and Key Card software (SafLok, Dorma Kaba)
</li></ul>Physical &amp; Mental Requirements:
<ul><li>Must be able to stand for several hours at a time
</li><li>May be required to lift items up to 25 lbs.
</li></ul>Work Environment:
<ul><li>Very high guest and team member interaction
</li><li>Fast paced; high volume
</li><li>Subject to extreme weather conditions including high heat, rain, wind, etc.
</li></ul>WHO WE ARE:
The Admiral: Illuminate Your Career in a World of Elegance
With a mission to dazzle and delight, we provide an environment that&rsquo;s as inspiring as it is welcoming. As part of our team, you'll be the face of a storied hotel where tradition meets innovation, and every day is a celebration of our city's rich culture. If you&rsquo;re ready to be part of our illustrious story, learn more at theadmiralhotel.com.
EOE / DFWP</div>

Night Auditor

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Hotel Night Auditor

Hotel Night Auditor

Hotel Night Auditor

Hotel Night Auditor

Hotel Night Auditor

Weekend Hotel Night Auditor (Friday and Saturday, 11pm-7am) | Hyatt Place Lansing - East

Night Auditor