hotel clerk

Hyatt Regency

<div>
 
 Organization- Hyatt Regency Santa Clara
 
 
 
 
 Summary
 
 
 
 At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
 
 
 Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!
 
 
 View our Virtual Reality Experience to spend a &lsquo;day in the life&rsquo; of a hospitality professional at a full-service hotel.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 A true desire to satisfy the needs of others in a fast paced environment.
 </li>
 <li>
 Refined verbal and written communication skills.
 </li>
 <li>
 Ability to stand for long periods of time.
 
 
 </li>
 </ul>
 Use your past hotel job experience to make a difference at Hyatt. For immediate consideration for the Front Office Associate position, click Apply Now and complete an application for the Front Office Associate position on the Hyatt Careers Site!
</div>

Front Office Agent - Full Time ($28.00)

Columbia Hospitality

Night Auditor | Hope Village Hotel
 Let’s start off with the most important part - what’s in it for you:
 
The Perks
 <ul>
<li>Eligibility of perks is dependent upon job status</li>
<li>Hourly Pay Range: $20 to $21 DOE</li>
<li>Get Paid Daily (Make any day payday)</li>
<li>Paid Time off & Holiday Pay (Because Balance Matters)</li>
<li>Benefits - Medical, Dental, Vision, Disability, 401K</li>
<li>HSA/FSA Plans -with employer contribution</li>
<li>Values Based Culture (#OMGLIFE)</li>
<li>Culture Add (Creating Space for Fresh Perspectives)</li>
<li>Referral Bonus (Get Paid to Recruit)</li>
<li>Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)</li>
<li>Employee Assistance Program</li>
<li>“Columbia Cares” Volunteer Opportunities</li>
<li>Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)</li>
<li>Task Force Work Opportunities (Grow your career in idyllic locations across the globe)</li>
<li>Online Learning Platform to Help You Grow!</li>
<li>Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)</li>
</ul>
Our Commitment to you: 
“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
 Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.
 
What you’ll do: 
The Brass Tacks
 <ul>
<li>Oversight of the day to day night operation of the property including front desk operations, and financial reconciliation and reporting.</li>
<li>Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.</li>
<li>Ensures confidentiality of all guest information and pertinent hotel data.</li>
<li>Assists guests, team members, and vendors during their shift.</li>
<li>Maintains a safe and secure environment for guests and team members. Reports security concerns and problematic situations immediately to the General Manager or appropriate party.</li>
<li>Responds and works to resolve guest issues and concerns as necessary.</li>
<li>Evaluates patterns or trends in guest concerns in order to plan and implement corrective actions.</li>
<li>Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.</li>
<li>Ensures front office, reception area, lobby and storage areas are clean and organized.</li>
<li>Ensures all equipment is properly maintained and functioning.</li>
<li>Ensures all equipment is used only as intended.</li>
<li>Completes property walks routinely to monitor guest safety and security.</li>
</ul>
The Nitty Gritty
 <ul>
<li>Minimum 1 year hospitality experience required, 2 year hotel/clerk experience strongly preferred.</li>
<li>Previous experience in cash handling and computerized Point of Sale system strongly preferred.</li>
<li>Strong written and verbal communication skills required; bi-lingual skills preferred (English/Spanish).</li>
<li>Strong problem solving and conflict resolution skills.</li>
<li>Ability to understand and apply labor and industry-specific laws and regulations.</li>
<li>Ability to park and retrieve guest vehicles.</li>
<li>Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked.</li>
<li>Must possess basic negotiation skills and strong customer relations skills.</li>
<li>Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.</li>
</ul>
Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Night Auditor

Commonwealth Hotels

<div><div>Join Our Team at the Residence Inn Dayton Beavercreek! 
 
The Residence Inn Dayton Beavercreek is seeking a Part-Time Hotel Guest Service Agent, Part-Time Hotel Front Desk Clerk, or Part-Time HOtel Front Office Agent. 
 
About Us: 
Working at the Residence Inn Dayton Beavercreek offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and opportunities for career development. Associates enjoy competitive wages, benefits like health insurance and discounted hotel stays, and a supportive, team-oriented work environment. Residence Inn Dayton Beavercreek emphasizes creating a welcoming environment for both guests and team members. The hotel prides itself on personalized guest experiences, treating each guest with exceptional service. Conveniently located near Wright Patterson AFB, Wright State University, and local shopping and dining, the hotel is a hub of activity. Team members are recognized for excellence by the Ohio Lodging Association, it offers a supportive and award-winning work environment. It is an ideal place for those passionate about hospitality and looking to grow their careers with a friendly and dedicated team. 
 
Why This Role? 
Working as a Part-Time Hotel Guest Service Agent, Part-Time Hotel Front Desk Agent, or Part-Time Hotel Front Desk Clerk at the Residence Inn Dayton Beavercreek, Ohio, offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel&rsquo;s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills. 
</div><div>What&rsquo;s In It for You? 
NEXT DAY PAY 
Time Off: Vacation, Personal Days, and Holiday Pay 
Exclusive Discounts: Hotel, food, and beverage savings for personal travel 
Professional Growth: Online training courses 
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more</div>
<div></div><div>Key Responsibilities for the Part-Time Hotel Guest Service Agent, Part-Time Hotel Front Desk Clerk, or Part-Time Hotel Front Office Agent include:</div>
<ul><li>Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.</li>
<li>Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.</li>
<li>Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.</li>
<li>Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.</li>
<li>Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.</li>
<li>Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.</li>
<li>Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.</li>
<li>Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel&rsquo;s property management system (PMS).</li>
<li>Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.</li>
<li>Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.</li>
</ul><div>What We are Looking for in a Part-Time Hotel Guest Service Agent, Part-Time Hotel Front Desk Clerk, or Part-Time Hotel Front Office Agent:</div>
<ul><li>Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred.</li>
<li>Strong interpersonal skills and a focus on delivering exceptional service are essential.</li>
<li>Familiarity with using computers and software systems, especially reservation or property management systems (PMS),</li>
<li>Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.</li>
<li>Experience handling guest complaints or resolving conflicts calmly and effectively is a valuable asset.</li>
<li>Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.</li>
<li>Hospitality or Front Desk Experience (Preferred)</li>
<li>A high school diploma or equivalent</li>
<li>Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.</li>
</ul>
<div> 
Applicants should have the flexibility to work weekends &amp; holidays 
 
Why Commonwealth Hotels? 
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.</div></div>

Guest Service Agent

Hampton Inn KC Airport

Night Auditor - 402150Department: RoomsReports To: Front Office Manager/Director of Front Office OperationsFLSA: Non-ExemptJob Summary: The Night Auditor is responsible for balancing the revenue and expense transactions, handling the front desk duties during the overnight shift, and ensuring a smooth operation of the hotel during nighttime hours. The role also involves providing exceptional customer service to hotel guests. Essential Duties and Responsibilities:<ul><li>Perform nightly audit of hotel transactions, ensuring that all financials are accurately balanced.</li><li>Check guests in and out, ensuring proper room assignments and handling guest requests</li></ul>efficiently.<ul><li>Handle all guest inquiries, providing information about the hotel, its services, and the local area.</li><li>Prepare and distribute daily reports to the management team.</li><li>Monitor the security of the hotel during the night, responding to any emergencies or disturbances.</li><li>Process all financial transactions, including cash handling, credit card processing, and ensuring</li></ul>proper posting to guest accounts.<ul><li>Ensure proper communication with the next shift and management team, noting any issues or important information.</li><li>Maintain the cleanliness and organization of the front desk area.</li><li>Provide wake-up calls and perform other guest services as needed.</li><li>Perform basic troubleshooting of hotel equipment and systems, escalating issues to the appropriate department as necessary.Qualifications:Education and Experience:</li><li>High school diploma or equivalent preferred.</li><li>Previous experience in a customer service role preferred.</li><li>Experience in accounting or bookkeeping is a plus.</li></ul>Skills and Abilities:<ul><li>Strong attention to detail and ability to work with numbers.</li><li>Excellent customer service and communication skills.</li><li>Ability to work independently and make decisions with minimal supervision.</li><li>Proficient in the use of computers and hotel management software.</li><li>Ability to handle multiple tasks and work under pressure.</li></ul>Reasonable Accommodations:The hotel is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job. If you require an accommodation, please discuss your needs with the Human Resources department.Pay: $17.00 - $18.00 per hourWork Location: In person

Hotel Night Auditor

Hilton Garden Inn Hotel

Job Summary Join our dynamic hospitality team as a Hotel Night Auditor, where you will be the vital link between guest services and hotel operations during overnight hours. This energetic role offers the opportunity to ensure seamless guest experiences, maintain hotel security, and uphold our high standards of hospitality. As a Night Auditor, you will oversee front desk operations, handle guest inquiries with professionalism, and perform essential accounting and auditing tasks to close out the day&rsquo;s business. Your positive attitude and attention to detail will help create a welcoming environment for our guests while supporting smooth hotel functioning through the night.Responsibilities<ul><li>Greet and assist guests arriving or departing during overnight hours with exceptional customer service and professionalism</li><li>Manage front desk operations, including check-ins, check-outs, and handling guest requests efficiently</li><li>Conduct nightly audits of financial transactions, reservations, and billing records to ensure accuracy and completeness</li><li>Maintain security by monitoring CCTV surveillance, inspecting premises, and controlling access to the hotel property</li><li>Respond promptly to guest inquiries via phone or in person, providing information about hotel amenities and local attractions</li><li>Prepare detailed shift reports, incident logs, and financial summaries for management review</li><li>Collaborate with housekeeping and maintenance teams to address any overnight issues or guest needs promptly</li></ul>Skills<ul><li>Strong background in hospitality management and hotel operations with prior hotel experience preferred (PEP experince is a plus)</li><li>Excellent customer service skills with a friendly, approachable demeanor</li><li>Bilingual or multilingual abilities are highly desirable for serving diverse guests effectively</li><li>Proficiency in front desk procedures, including multi-line phone systems and phone etiquette</li><li>Knowledge of night audit processes and hotel management software systems</li><li>Exceptional guest relations skills with a focus on creating memorable experiences</li><li>Ability to handle sensitive situations discreetly while maintaining professionalism during late-night hours</li></ul>This role is perfect for motivated individuals passionate about hospitality who thrive in fast-paced environments. We value energetic team players dedicated to delivering top-tier guest experiences while ensuring operational excellence through the night. Join us in creating welcoming atmospheres that leave lasting impressions!Pay: $16.00 per hourWork Location: In person

Hampton by Hilton

<div>What we offer:<ul><li>
Health, Dental, Vision and other benefits available after 60 days</li><li>
DailyPay</li><li>
401k</li><li>
Paid Training</li><li>
Paid PTO</li><li>
Referral program</li><li>
Discounts at all Kinseth Hotel Corporation hotels and restaurants</li></ul> 
SUMMARY
Keeps hotel lobby breakfast/refreshment area or concierge room stocked and in clean and orderly condition by performing the following duties. 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
 Meet and greet hotel guests and answer questions and inquiries.
 Puts away weekly delivery of supplies and rotates stock.
 Re-stocks food and beverage items on hotel bar as guests deplete them and puts away food and supplies at end of meal period.
 Washes dishes and food trays.
 Cleans microwaves.
 Clears and wipes counters and tables, places centerpieces on tables and removes salt/pepper shakers.
 Fills coffee pots before leaving.
 Fills hot water dispenser and electric steamers to prepare for the next day.
 Disposes of trash and wipes down trash cans.
 Breaks down cardboard boxes and carries out to the trash/recycling receptacle
 Vacuums and mops dining area and pantry.
 Organizes pantry.
 Completes hotel pantry communication log for other shifts and hotel employees to review.
 Communicates inventory shortages, maintenance issues, or guest complaints to manager.
 Assists with cleaning public restrooms, pool area, fitness center, main lobby, sleeping rooms or laundry or special cleaning projects as requested. 
KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled. 
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries. 
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee frequently is required to climb or balance. The employee is occasionally required to talk or hear and taste or smell. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 

 
Brand: Hampton Inn
 
Address: 3434 Dodge Street Dubuque, IA - 52003
 
Property Description: 151 Hampton Inn
 
Property Number: 151</div>

Hotel Club Room Host

Hotel Indigo North Conway

Overview We are seeking a dedicated and detail-oriented Night Auditor to join the Hotel Indigo front desk team in a dynamic hospitality environment. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours, providing exceptional customer service while managing front desk responsibilities and performing nightly audits. This position is ideal for individuals with a passion for hospitality and strong organizational skills.Duties<ul><li>Conduct nightly audits of all financial transactions, ensuring accuracy and compliance with hotel policies.</li><li>Manage front desk operations, including check-ins and check-outs, while providing excellent guest services.</li><li>Handle guest inquiries and resolve any issues that may arise during the night shift.</li><li>Maintain accurate records of all transactions and prepare reports for management review.</li><li>Operate multi-line phone systems, responding to calls promptly and professionally.</li><li>Ensure the security of the hotel premises by monitoring access points and responding to emergencies as needed.</li><li>Assist with guest relations, providing information about local attractions, services, and amenities.</li><li>Collaborate with other departments to ensure a seamless experience for guests.</li></ul>Qualifications<ul><li>Previous experience in IHG hotel management or hospitality management is preferred.</li><li>Strong customer service skills with a focus on guest satisfaction.</li><li>Bilingual or multilingual abilities are highly desirable to cater to a diverse clientele.</li><li>Familiarity with night audit procedures and front desk operations is a plus.</li><li>Excellent phone etiquette and proficiency in using multi-line phone systems.</li><li>Ability to work independently during overnight shifts while maintaining attention to detail.</li><li>Strong communication skills and ability to build rapport with guests from various backgrounds.</li><li>Experience in resort settings or similar hospitality environments is advantageous. Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring operational excellence during the night shift.</li></ul>Job Type: Part-timePay: $20.00 - $23.00 per hourWork Location: In person

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Front Office Agent - Full Time ($28.00)

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Hotel Night Auditor