hotel concierge

Radisson Hotel Group

<div>
 
 Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
 
 
 
 
 People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
 
 
 
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 
 
 Guest Service Excellence
 
 
 
 
 </li>
 <li>
 
 Ensure all guests receive warm, professional, and personalized service at all times.
 
 
 
 </li>
 <li>
 
 Handle VIP arrivals, special requests, and guest preferences proactively.
 
 
 
 </li>
 <li>
 
 Provide expert knowledge of local attractions, restaurants, transportation, and events in Dubai.
 
 
 
 </li>
 <li>
 
 Anticipate guest needs and resolve complaints efficiently and diplomatically.
 
 
 
 </li>
 <li>
 
 Maintain strong relationships with local vendors and service providers.
 
 
 
 </li>
 <li>
 
 Supervise and coordinate daily operations of the concierge team.
 
 
 
 </li>
 <li>
 
 Conduct daily briefings to ensure smooth shift handovers.
 
 
 
 </li>
 <li>
 
 Monitor team grooming, punctuality, and professional conduct.
 
 
 
 </li>
 <li>
 
 Train, coach, and mentor concierge team members.
 
 
 
 </li>
 <li>
 
 Assist in scheduling and manpower planning.
 
 
 
 </li>
 <li>
 
 
 Operational Duties
 
 
 
 
 </li>
 <li>
 
 Ensure accurate logging of guest requests and follow-ups.
 
 
 
 </li>
 <li>
 
 Coordinate transportation arrangements (taxis, airport transfers).
 
 
 
 </li>
 <li>
 
 Oversee luggage assistance and bell desk operations.
 
 
 
 </li>
 <li>
 
 Maintain updated information files, brochures, and digital guest resources.
 
 
 
 </li>
 <li>
 
 Ensure compliance with hotel policies, safety procedures, and data privacy standards.
 
 
 
 </li>
 <li>
 
 
 Administrative &amp; Reporting
 
 
 
 
 </li>
 <li>
 
 Prepare daily operational reports.
 
 
 
 </li>
 <li>
 
 Track guest feedback and service recovery cases.
 
 
 
 </li>
 <li>
 
 Monitor concierge desk inventory and supplies.
 
 
 
 </li>
 <li>
 
 Assist in budgeting and cost control for the department.
 
 
 
 </li>
 <li>
 
 
 Team Supervision
 
 
 
 
 </li>
 <li>
 
 
 Driving license is mandatory
 
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 
 Valid UAE driver&rsquo;s license and ability to drive both manual and automatic vehicles.
 
 
 
 
 </li>
 <li>
 
 Minimum 2&ndash;3 years of experience in Concierge or Front Office operations in a 4 or 5-star hotel.
 
 
 
 </li>
 <li>
 
 Previous supervisory experience preferred.
 
 
 
 </li>
 <li>
 
 Strong knowledge of Dubai&rsquo;s key attractions, events, and luxury services.
 
 
 
 </li>
 <li>
 
 Excellent communication skills in English (additional languages are an advantage).
 
 
 
 </li>
 <li>
 
 Strong leadership and problem-solving skills.
 
 
 
 </li>
 <li>
 
 Proficient in hotel management systems and Microsoft Office.
 
 
 
 </li>
 <li>
 
 High level of professionalism, grooming, and guest service orientation.
 
 
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 Why Join Radisson Hotel Group?
 
 
 
 
 
 
 Live the Magic of Hospitality -
 
 Be part of a team that creates
 
 exceptional experiences and memorable moments
 
 every day. Let your
 
 Yes I Can!
 
 spirit shine as you bring hospitality to life.
 
 
 
 
 
 Build a Great Career -
 
 No matter your background or experience, we invest in your
 
 growth, learning, and career development
 
 &mdash;helping you reach your full potential.
 
 
 
 
 
 Experience the Team Spirit -
 
 Join a workplace that&rsquo;s
 
 inclusive, fun, and meaningful
 
 . We celebrate diversity, support one another and foster a sense of belonging through our
 
 Employee Resource Groups and inclusion initiatives
 
 .
 
 
 
 
 
 Lead with Your Ambition -
 
 Your ideas, passion and drive matter! We empower you to
 
 make a difference
 
 &mdash;in hospitality, your community and beyond.
 
 
 
 
 
 Enjoy Global &amp; Local Perks -
 
 No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
 
 
 
 
 
 Join us in shaping the future of hospitality!
 
 If you&rsquo;re ready to
 
 bring your talent, energy, and passion
 
 , we&rsquo;d love to hear from you.
 
 
 
 
 
 Apply now and let&rsquo;s make every moment matter.
 
 
 
 
 
 We welcome applicants from all
 
 backgrounds, abilities, and experiences
 
 . If you need any adjustments during the application process, please let us know.
 
</div>

Concierge Supervisor

Mandarin Oriental Hotel Group

<div>Mandarin Oriental Muscat is looking for a Concierge to join our Residences team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

About the job
<ul><li>Creates MOWow Moments that surprise and inspire our guests.</li></ul>
<ul><li>Liaises with external partners to create unique experiences for our guests.</li></ul>
<ul><li>Knows about all cultural, sports and any other activities in Muscat and surroundings.</li></ul>
<ul><li>Being able, and regularly performing, duties of all functions within the Concierge</li></ul>

Desk such as check-in, check-out, credit card handling, complaint handling,

corresponding with our guests, guest relation tasks
<ul><li>Be the first point of contact in terms of guest relations and services.</li></ul>
<ul><li>Assisting in billing and invoice preparation</li></ul>
<ul><li>Preparing reports according to MOHG standards</li></ul>
<ul><li>Upholds all standards applicable such as LQE, CQE and Forbes 5-star and always</li></ul>

drives service excellence.
<ul><li>Be present at the Concierge Desk at the designated shifts and support the Team</li></ul>

operationally.
<ul><li>Being an ambassador of the hotel, both being actively engaging with guests and with</li></ul>

colleagues.
<ul><li>Understands and follows all applicable standards, policies and rules both in terms of</li></ul>

quality, sustainability and FLHSS of the Rooms Division.
<ul><li>Develops and supports Trainees, Interns and the member of the Bell team.</li></ul>
<ul><li>Handling and updating Guest360 and Fans of MO profile data.</li></ul>
<ul><li>Actively advertises our Fans of MO guest recognition program to our guests.</li></ul>
<ul><li>Ensure and maintain a very high standard of personal hygiene, behavior and</li></ul>

grooming standards of staff.
<ul><li>Handle all guest complaints and comments tactfully and escalate them in a</li></ul>

reasonable and sensitive manner.
<ul><li>Cooperate and coordinate teamwork with other departments.</li></ul>
<ul><li>Re-read and overview latest activities around the region and memorize them.</li></ul>
<ul><li>Research on latest and new restaurants that ca be recommended to the hotel guest.</li></ul>

Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Residences Concierge - Omani National

<div>Mandarin Oriental Muscat is looking for a Residences Concierge/ Intern to join our Residences team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

About the job
<ul><li>Creates MOWow Moments that surprise and inspire our guests.</li></ul>
<ul><li>Liaises with external partners to create unique experiences for our guests.</li></ul>
<ul><li>Knows about all cultural, sports and any other activities in Muscat and surroundings.</li></ul>
<ul><li>Being able, and regularly performing, duties of all functions within the Concierge</li></ul>

Desk such as check-in, check-out, credit card handling, complaint handling,

corresponding with our guests, guest relation tasks
<ul><li>Be the first point of contact in terms of guest relations and services.</li></ul>
<ul><li>Assisting in billing and invoice preparation</li></ul>
<ul><li>Preparing reports according to MOHG standards</li></ul>
<ul><li>Upholds all standards applicable such as LQE, CQE and Forbes 5-star and always</li></ul>

drives service excellence.
<ul><li>Be present at the Concierge Desk at the designated shifts and support the Team</li></ul>

operationally.
<ul><li>Being an ambassador of the hotel, both being actively engaging with guests and with</li></ul>

colleagues.
<ul><li>Understands and follows all applicable standards, policies and rules both in terms of</li></ul>

quality, sustainability and FLHSS of the Rooms Division.
<ul><li>Develops and supports Trainees, Interns and the member of the Bell team.</li></ul>
<ul><li>Handling and updating Guest360 and Fans of MO profile data.</li></ul>
<ul><li>Actively advertises our Fans of MO guest recognition program to our guests.</li></ul>
<ul><li>Ensure and maintain a very high standard of personal hygiene, behavior and</li></ul>

grooming standards of staff.
<ul><li>Handle all guest complaints and comments tactfully and escalate them in a</li></ul>

reasonable and sensitive manner.
<ul><li>Cooperate and coordinate teamwork with other departments.</li></ul>
<ul><li>Re-read and overview latest activities around the region and memorize them.</li></ul>
<ul><li>Research on latest and new restaurants that ca be recommended to the hotel guest.</li></ul>

Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Residences Concierge/ Intern - Omani National

<div>Mandarin Oriental Jumeira, Dubai is looking for a Spa Concierge to join our Spa team.
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai&rsquo;s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.
As Spa Concierge you will be responsible for the following duties:<ul>
<li>
It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.</li>
<li>
MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.</li>
<li>
It is part of your role and your responsibility to fully support all learning and development activities.</li>
<li>
Ensure that all standards of LQE, MOQA and Forbes are followed consistently.</li>
<li>
You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li>
<li>
Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li>
<li>
Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li>
<li>
Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li>
<li>
Mandarin Oriental, Jumeira has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li>
<li>
Act as a hotel ambassador at all times.</li>
<li>
To carry out any additional duties requested by management, related to hotel operational activities.</li>
<li>
Assist in the operations of all spa areas as required:
<ul>
<li>Spa Reception</li>
<li>
Spa Retail Area</li>
<li>
Consultation pods</li>
<li>
Tea Lounges</li>
<li>
Maintain the cleanliness of The Spa; in particular the reception &amp; retail areas, consultation pods and tea lounge. These should be kept in a neat, tidy and sanitary manner in accordance with the Safe, Sound and Sustainability standards.</li>
</ul>
</li></ul><ul><li>Will be expected to aid therapists in setting up for treatments and clearing away after.</li>
<li>
Organize appointment scheduling to maximize use of time and profitability whilst ensuring that the guests&rsquo; needs are of first importance.</li>
<li>
Must be a team player and assist all spa and hotel colleagues where necessary.</li>
<li>
Ability to perform opening and closing duties.</li>
<li>
Must have a thorough understanding of Spa Soft, all treatments offered in the spa and all retail products.</li>
<li>
Must have good telephone skills and follow required telephone etiquette.</li>
<li>
Must show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.</li>
<li>
Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Senior Director of Spa &amp; Wellness.</li>
<li>
Ensure a warm friendly welcome to all guests at all times. Greet all guests upon their arrival, gives new guests tours of The Spa and offers return guests &quot;re-orientations&quot;. Courtesy to guests and colleagues at all times.</li>
<li>
Must have the ability to courteously interact and answer all spa and hotel related questions with guests.</li>
<li>
Communicate all messages promptly and to keep the Duty Manager informed as to any guests&rsquo; incidents and dissatisfactions.</li>
<li>
Assist in the smooth flow of the guests&rsquo; journey throughout the day.</li>
<li>
Must attend all training courses as deemed necessary.</li>
<li>
Receive training to ensure that all-relevant legislation pertaining to the Safe, Sound &amp; Sustainable standards are implemented and monitored within the spa &amp; wellness.</li>
<li>
Oversees incoming and outgoing guest and spa colleagues business-related emails.</li>
<li>
Will be expected to assist various demonstrations and events.</li>
<li>
Recognize the importance of &quot;sales&quot; in every aspect of their role and be responsible for achieving set sales targets.</li>
<li>
Ensure all preferences, contact details and other relevant guest history information is entered into SpaSoft accurately.</li>
<li>
When receive LRA and TripAdvisor comments, to input the relevant information into the Guest Comments Sheet available in the sharefolder.</li>
</ul>
As Spa Concierge we expect from you:<ul>
<li>
Senior School qualification</li>
<li>
Minimum 2 years&rsquo; experience working in a 5-star hotel environment.</li>
<li>
A minimum of 1-year Front Office experience.</li>
<li>
Previous experience working in the Middle East Region is an advantage.</li>
<li>
Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex.</li>
<li>
Ability to understand guest needs and expectations and to deliver superior customer service.</li>
<li>
Perform job with attention to details and the ability to organize and handle multiple tasks effectively.</li>
<li>
Clear communication; effective verbal and written communication skills in English. Speaking Russian, Arabic, Spanish, German, Italian and French is an advantage.</li>
</ul>
Our commitment to you:<ul>
<li>
Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>
A competitive salary and benefits packages</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Spa Concierge

Best Plaza West Bay Hotel

Responsible for receiving and ensuring correct delivery of guest&rsquo;s luggage to and from rooms, airport and cars and assists all guests with inquiries and requests. The Bellman performs various errands related to guest&rsquo;s needs, comfort and satisfaction.At Best Plaza West Bay Hotel, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them, we need you to stay One Step Ahead and:<ul><li>Create Confidence &ndash; by being an expert at what you do; by acting and looking the part and adapting your style to match your guests&rsquo; pace in all you do.</li><li>Encourages Success &ndash; by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important and offering thoughtful choices to help them feel restored and balanced.</li></ul>&middot; Make It Happen &ndash; by being perceptive to your guests&rsquo; needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.Duties and Responsibilities1. Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked2. Maintain a willingness to please attitude and give undivided attention to any approaching guest3. Adhere to guest checking in and checking out procedures pertaining to baggage handling4. Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members5. Assist arriving and departing guests by opening and closing car and taxi doors6. Maintain a spotless Porte Cochere and drive way7. Guide the guest to the Front Desk and wait behind the guest during the check-in. Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. Without delay, escort the guests accordingly.8. Be familiar with the layout of the hotel and memorize the preferred route for escorting guests9. Room the guest in accordance with hotel standards10. Be familiar with the lift workings and emergency stairs11. Provide information to guests about the hotel facilities and services12. Provide guest services and guidance13. Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests14. Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning15. Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty16. Help other employees in department, replacing them temporarily when necessary17. Keep the baggage room clean and in order before going off duty on each shift18. Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain19. Use the Duty Log to document matters of importance20. Operate Communicates equipment21. Arrange transport and coordinate luggage22. Manage the key system securely23. Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers24. Greets guests at all times in a friendly and helpful manner and attempts to learn and use guest&rsquo;s name at every opportunity25. Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service26. Attends to guest&rsquo;s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assistSELF MANAGEMENT1. Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook2. Comply with Company Grooming Standards at all times to portray a professional image of self and the hotel.3. Comply with Time and Attendance Policies set by the hotel.4. Actively participate in training and development programs and maximize opportunities for self-development5. Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety6. Familiarize yourself with emergency and evacuation procedures7. Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager8. Comply with the Company&rsquo;s Corporate Code of Conduct9. Familiarize self with the company values10. Perform all tasks as directed by the Manager in pursuit of the achievement of business goalsJob Type: Full-timeExperience:<ul><li>work in hotel in the same position: 1 year (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Concierge Agent/Bellman

Valor Hospitality

<div><h1 class="jobSectionHeader">COMPANY OVERVIEW</h1>
At Valor, we are passionate Hotelitarians&mdash;driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you&rsquo;re someone who notices the little things and strives to make a lasting impact, you&rsquo;ll thrive here.
Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.
POSITION PROFILE
A hotel concierge is responsible for ensuring a positive guest experience by providing personalized services and assistance. Key duties include making reservations for dining or entertainment, arranging transportation, providing recommendations for local attractions, and resolving guest issues. They also handle various administrative tasks, answer inquiries, and may help with check-in/check-out.
ESSENTIAL RESPONSIBILTIES<ul><li>
Guest services and support:</li><li>
Greet guests, assist with check-in/check-out, and handle their requests with a friendly and professional demeanor.</li><li>
Reservations and bookings:</li><li>
Make reservations for restaurants, events, tours, spa services, and other entertainment on behalf of guests.</li><li>
Information and recommendations:</li><li>
Provide recommendations and information on local attractions, shopping, dining, and other amenities.</li><li>
Arranging services:</li><li>
Coordinate transportation, luggage assistance, and other special requests.</li><li>
Problem-solving:</li><li>
Address and resolve guest complaints and issues, acting as a liaison between the guest and management when necessary.</li><li>
Administrative tasks:</li><li>
Manage incoming and outgoing deliveries, answer phones, process payments, and assist with on-site events.</li><li>
Local networking:</li><li>
Build and maintain a network of local contacts, service providers, and businesses to better serve guests.</li></ul>
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:<ul><li>
Exceptional communication, interpersonal, and problem-solving skills are crucial.</li><li>
A deep knowledge of the local area, including attractions, restaurants, and events, is essential.</li><li>
Proficiency with booking and property management software is often required.</li><li>
Emotional intelligence, professionalism, discretion, and the ability to multitask and remain calm under pressure are important.</li><li>
A high school diploma or GED is the minimum requirement, though a hospitality-related diploma or degree can be beneficial.</li></ul>
PHYSICAL DEMANDS<ul><li>
Standing and Walking: You'll need to stand and walk for extended periods throughout your shift, often for the entire shift.</li><li>
Reaching and Bending: Duties include reaching, bending, and sometimes stooping, kneeling, or crawling.</li><li>
Pushing and Pulling: You will need to push and pull as part of your daily tasks.</li></ul><h1 class="jobSectionHeader">
BENEFITS PACKAGE</h1><ul><li>
Competitive Salary</li><li>
Daily Pay!</li><li>
Team Member Hotel Discount Program</li><li>
Uniforms Provided for most positions</li><li>
Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options</li><li>
Paid PTO</li><li>
401k with employer match</li><li>
Food and Beverage Discounts</li><li>
Tuition Reimbursement</li></ul>
If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love for natural beauty and the resort life, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let&rsquo;s talk! Click here to learn more about what makes Cloudland at McLemore Resort a one-of-a-kind in experience in the Southeast!</div>

Concierge

Landmark Hotels & Suites

1. Greet hotel guests according to the Landmark Hotels &amp; Suites Standards, and provides courteous and professional service at all times.2. Coordinates with reception to execute arrivals and departure efficiently.3. Assist guest with luggage, when arriving or departing from the hotel.4. Assist guest with loading/ offloading form the vehicle.5. Ensure that you are on time to your duty with clean uniform and well groomed.6. Be familiar with all hotel facilities, hours of operation and current promotions7. Maintain an alert position in the Entrance.8. Have knowledge of all Bell stand SO P's and LSOP's9. Be familiar with local area services, offices, attractions, restaurants, etc.10. Able to provide directions to various destinations within the city.11. Be fully aware of all safety and emergency procedures12. Be security conscious at all times, inform manager of anything suspicious13. Report any accidents immediately to the management14. Ensure that hotel entrance is clean, tidy and free of clutter15. To be able to perform any additional scope of duties if requested by the Manager.16. To attend the mandatory External and Internal training and follow the company training policy.Job Types: Full-time, PermanentExperience:<ul><li>Bell Desk: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Bellboy

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