hotel concierge

Marriott International

To ensure a hospitable and professional atmosphere in the concierge area. Serve all guests providing the highest level of services in an efficient and courteous manner while following Marriott Standards, procedures and policies at all times.Specific Duties and Responsibilities:Set up concierge breakfast every morning.Handle all guest' requests and fulfill them as quickly as possible.Be very knowledgeable about local are, local events, attractions, sightseeing and cultural events.Ensure that hotel interests are followed. Be informed about hotel contracts and follow them at all times.Be trained in all guest relations functions and concierge lounge attendant functions. Be able to perform them when asked.Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing.At all times strive to represent Marriott in the most professional and courteous manner.Job Type: Part-timePay: From $16.90 per hourBenefits:<ul><li>Employee discount</li></ul>Work Location: In person

Concierge Host

Delano Dubai

<div>
 
 Company Description
 
 
 
 
 DELANO Dubai
 
 
 
 Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic DELANO brand to the UAE for the first time. When DELANO South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. DELANO was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who&rsquo;s who of the fashion and entertainment world. Guided by the same principles that propelled the original DELANO to icon status, DELANO Dubai will usher in a new era of sophisticated style and elevated service to the UAE.
 
 
 Located on the pristine shores of Bluewaters Island, the DELANO Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio.
 
 
 
 Job Description
 
 
 
 As a Bellman at DELANO Dubai, you are a key ambassador of the guest arrival and departure experience. You will ensure every transition is seamless, welcoming, and effortless, reflecting the refined yet relaxed style of the DELANO brand from the very first moment of contact.
 
 
 <ul>
 <li>
 Guest Arrival &amp; Departure Experience: Deliver a warm, polished, and efficient welcome and farewell, ensuring a smooth first and last impression of the hotel
 </li>
 <li>
 Luggage Handling: Safely and efficiently manage guest luggage with care, discretion, and attention to detail
 </li>
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 Escort Service: Accompany guests to and from rooms, providing a personalised introduction to the property and room features
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 Guest Assistance: Support guests with directions, enquiries, and general hotel information in a professional and friendly manner
 </li>
 <li>
 Valet Coordination: Liaise with valet and transportation services to ensure seamless arrivals, departures, and transfers
 </li>
 <li>
 Service Readiness: Maintain lobby and entrance areas in immaculate condition, aligned with DELANO presentation standards
 </li>
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 Operational Support: Assist front office and concierge teams during peak periods to ensure smooth guest flow
 </li>
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 Guest Engagement: Create a welcoming atmosphere through attentive, intuitive, and respectful interaction with all guests
 </li>
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 Problem Resolution: Respond promptly to guest requests or minor issues, escalating where appropriate to ensure resolution
 </li>
 <li>
 Brand Representation: Consistently embody DELANO&rsquo;s luxury lifestyle service culture through appearance, behaviour, and communication
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Luxury Experience: Previous experience in a luxury hotel or resort environment in a bellman, porter, or guest services role
 </li>
 <li>
 Guest Service Excellence: Strong interpersonal skills with a warm, professional, and guest-focused approach
 </li>
 <li>
 Physical Capability: Ability to handle luggage and remain active throughout shifts in a fast-paced environment
 </li>
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 Attention to Detail: High standards of presentation and care in all guest-facing interactions
 </li>
 <li>
 Team Collaboration: Works effectively with front office, concierge, and valet teams to ensure seamless operations
 </li>
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 Communication Skills: Clear, courteous, and confident communication with guests of diverse backgrounds
 </li>
 <li>
 Educational Background: A relevant qualification such as a Bachelor&rsquo;s degree or diploma in Hospitality Management (or equivalent experience) is preferred, reflecting a commitment to professional standards
 </li>
 <li>
 Great Personality: At DELANO Dubai, personality and experience are equally valued. We celebrate individuality and authenticity&mdash;bringing your unique self, positive energy, and passion is essential. With the right attitude and that essential spark, we create truly memorable guest experiences together
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 What awaits you...
 
 
 
 <ul>
 <li>
 The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
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 The ability to challenge the norm and work in an environment that is both creative and rewarding.
 </li>
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 Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
 </li>
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 A competitive package and plenty of development opportunities.
 </li>
 </ul>
</div>

Bellman

Alliance Ground International

<div>Job Description:
Do you enjoy working in a fast-paced, safety-obsessed aviation environment? 
 
As an Airport Concierge, you will be responsible for delivering a seamless end-to-end airport experience to clients, ensuring customer satisfaction.
Ideal candidates will have at least one year of Customer Service experience. 
 Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. 
Job Responsibilities:<ul><li>
Greet client upon arrival at the airport with a friendly and professional demeanor.</li><li>
Escorting clients through security</li><li>
Escort clients to their gate, lounge, restaurant or amenity of their choosing.</li><li>
Assisting with luggage ensuring it loaded to the correct destination.</li><li>
Continuously monitoring flights and communicating any gate changes, delays, early arrivals or cancellations to the client.</li><li>
Assist client print boarding pass if necessary.</li><li>
 Become familiar with all airport amenities such as restaurants, services, retail locations and airline ticket counters, gate information, and the quickest route from point A to point B.</li><li>
Develop and maintain professional rapport with regulating agencies and airlines within the airport.</li><li>
Exhibit upmost confidentiality with clients and client information.</li><li>
Maintain strict adherence to escorting protocol within the airport.</li><li>
Utilize Airport Butler systems to manage service details and communicate with clients.</li><li>
Perform other duties as assigned.</li></ul>
Safety, Security and Compliance:
All AGI Team members have a responsibility and duty while at work to:<ul><li>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</li><li>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</li><li>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.</li><li>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</li><li>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</li><li>
Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</li><li>
Fully understand AGI Health &amp; Safety and Security policies.</li><li>
Attend training courses as may be required by AGI.</li></ul>
Physical Requirements:<ul><li>
Airport Concierge must be able to occasionally lift / carry / push / pull and move items 45 pounds (or more).</li><li>
Must be able to sit or stand for long periods of time.</li><li>
Must be able to work in various weather conditions.</li></ul>
Knowledge, Skills &amp; Abilities:<ul><li>
Good Communication Skills &ndash; Airport Concierge must be able to communicate information and instructions verbally and/or email and phone.</li><li>
Customer Service Skills &ndash; Airport Concierge are the primary point of contact for clients with any flight changes must have professional, courteous communication while resolving customer concerns.</li><li>
Computer skills: Airport Butler Concierge will be required to use Airport Butler app to track to track the start and end time of a greet.</li><li>
Problem-solving skills: Airport Concierge may be called upon to offer clients other lounge and/amenities options has necessary.
</li><li>Time management skills: Airport Butler must be able to manage their time to effectively complete tasks efficiently in a fast-paced environment.</li></ul> 
Qualifications:<ul><li>
High school diploma or GED</li><li>
Be at least 18 years of age.</li><li>
Must own smartphone with a mobile operating system and be willing to download apps required by AGI/Airport Butler for operational and data privacy purposes &ndash; partial reimbursement of service plan will be paid monthly</li><li>
High proficiency of computer and smartphone skills, including smartphone applications.</li><li>
Excellent verbal and communication skills.</li><li>
Must be willing to work flexible schedule morning, nights, weekends, and holidays to meet the demands of the operation.</li><li>
Must wear company uniform as outlined and conform to all grooming standards.</li><li>
Must after training, be able to efficiently use Airport Butler&rsquo;s automated reservation system, scheduling application, and communication technology.</li></ul>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
21.00 - 23.50
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</div>

Airport Concierge

Mattel, Inc.

<div>CREATIVITY IS OUR SUPERPOWER. It&rsquo;s our heritage and it&rsquo;s also our future. Because we don&rsquo;t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard&mdash;when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
The Team: The Part-Time Host position is part of the American Girl Dallas retail store's Cafe team. 
The Opportunity: The American Girl Dallas retail store and caf&eacute; is looking for a dynamic individual to deliver an outstanding dining experience to our guests as a Part-Time Host in our Cafe. The Host is responsible for greeting and seating restaurant guests, managing reservations and working with the restaurant team. If you thrive in a high-pressure, fast-paced environment and can handle challenging service situations with sound judgment and a positive, professional demeanor, we want to hear from you.
What Your Impact Will Be:<ul><li>
 Greets guests promptly and provides timely seating of guests by maintaining accurate waitlists, while maximizing seating capacity.</li><li>
Manages large crowds in a professional manner and is able to resolve challenging service situations diplomatically.</li><li>
Creates and maintains a pleasant ambiance in the dining room and party rooms through lighting, music and table placement.</li><li>
Communicates accurate dining room and party room setup, along with special requests and birthday information, to the restaurant team.</li><li>
Shares information on the store and restaurant events with guests.</li><li>
Utilizes Guestbridge reservation and InfoGenesis register systems, along with Microsoft Office, to perform job functions.</li><li>
Initiates training opportunities with restaurant staff.</li><li>
Assists restaurant staff as needed in providing an outstanding dining experience.</li></ul> 
What We&rsquo;re Looking For:
<ul><li>Experience as a restaurant host, hotel concierge, or related customer service position, preferred.</li><li>
Computer skills including restaurant reservation and POS systems, Microsoft Word, Excel and Outlook, and use of basic office equipment (copiers/fax), preferred.</li><li>
Experience working with children, preferred.</li><li>
Must be able to work a flexible schedule, including nights, weekends and holidays.</li></ul> 
What It&rsquo;s Like to Work Here:
American Girl is subsidiary of Mattel, a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:<ul><li>
We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.</li><li>
We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.</li><li>
We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.</li></ul>
Who We Are:
American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), a leading global toy company and owner of one of the strongest catalogs of children&rsquo;s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas &amp; Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world&rsquo;s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.
Mattel is recognized for the second year in a row as a Great Place to Work&trade; and as one of Fast Company&rsquo;s Best Workplaces for Innovators in 2022. 
 
Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers. 
 
Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities.
Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.</div>

American Girl Host (Part-Time)

IHG Hotels & Resorts

<div>
 
 Job Overview
 
 
 
 Assist incoming and outgoing guests in transporting luggage to and from guest rooms.
 
 
 
 Duties And Responsibilities
 
 
 
 
 FINANCIAL RETURNS
 
 
 
 <ul>
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 Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
 
 
 </li>
 </ul>
 
 PEOPLE
 
 
 
 <ul>
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 Promote teamwork and quality service through daily communications and coordination with other departments.
 
 
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 </ul>
 
 Guest Experience
 
 
 
 <ul>
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 Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
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 Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest&rsquo;s request.
 
 
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 </ul>
 
 RESPONSIBLE BUSINESS
 
 
 
 <ul>
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 May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
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 Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.
 
 
 </li>
 </ul>
 
 Qualifications And Requirements
 
 
 
 High School diploma or equivalent, plus some guest service experience or hotel experience preferred. Must speak fluent English. Other languages preferred.
 
 
 This job requires ability to perform the following:
 
 
 <ul>
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 Carrying, pushing, or lifting items weighing up to 100 pounds
 </li>
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 Moving about the public areas
 </li>
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 Handling objects such as luggage
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 Bending, stooping, kneeling
 
 
 </li>
 </ul>
 Other:
 
 
 <ul>
 <li>
 Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
 </li>
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 Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc.
 </li>
 <li>
 May be required to work nights, weekends, and/or holidays.
 
 
 </li>
 </ul>
 The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
 
 
 Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.
 
 
 Bring your story, to inspire new ones.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
 
 
 
 Important information
 
 :
 
 
 <ul>
 <li>
 The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee&rsquo;s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
 </li>
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 No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company&rsquo;s sole discretion, consistent with the law.
 </li>
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 EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
 </li>
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 If you require reasonable accommodation during the application process, please click here.
 </li>
 <li>
 IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
 </li>
 <li>
 If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
 </li>
 </ul>
</div>

Bellperson - Hotel Indigo Los Angeles

Planned Companies

<div><div>Planned Companies &ndash;Concierge &ndash; Job Description</div><div></div><div> 
Schedule: Friday - Saturday11pm to 7am</div><div>
Location: Englewood, NJ</div><div>
Pay Rate: $18.00</div><div></div><div> 
Summary</div><div></div><div> 
Planned Companies&rsquo; clients realize welcoming tenants, guests and vendors is as important as how the property is kept presentable and safe. To provide this, Planned Lifestyle Services (PLS) is hiring motivated, courteous and knowledgeable Front Desk Associates and Doormen to ensure the best experience and related services are provided and available to all.</div><div> 
Primary Job Responsibilities:</div> 
<div></div><ul><li>
Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.</li><li>
Develop and maintain relationships with tenants to provide individualized and unique experiences based on their personalities, lifestyles, needs, and expectations including:</li><li>
Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.</li><li>
Planning and organizing on-site events.</li><li>
Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.</li><li>
Document, secure and track mail, deliveries, and vendor services at designated areas.</li><li>
Answer telephones, monitor lobby as well as maintain and control keys &amp; access cards.</li></ul><div></div><div> 
Requirements:</div> 
<div></div><ul><li>
3+ years of customer service experience.</li><li>
Desire and passion to provide a warm and welcoming hello to everyone.</li><li>
Excellent written and verbal communication and basic computer skills.</li><li>
Knowledge of local attractions and establishments.</li><li>
Polite, friendly, self-assured and able to multitask with good time-management.</li><li>
Ability to lift up to 50lbs when needed.</li></ul><div></div><div> 
Benefits</div><ul><li>
Full-time employees (defined as working 30 or more hours per week) are eligible for medical, dental, vision and other ancillary benefits.</li><li>
All employees (full-time and part-time) are eligible to participate in the company&rsquo;s 401K which has an employer match.</li></ul><div></div> 
&ldquo;Planned Companies is an equal opportunity employer. Planned Companies does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.&rdquo;</div>

Part Time Overnight Concierge

<div>
 <ul>
 <li>
 Answering incoming calls in a timely and professional manner.
 </li>
 <li>
 Directing calls to the appropriate department or guest room.
 </li>
 <li>
 Handling guest inquiries and providing accurate information about the hotel&rsquo;s services and amenities.
 </li>
 <li>
 Assisting guests with making reservations, dining arrangements, and other services.
 </li>
 <li>
 Logging all wake-up call requests and performing wake-up call services.
 </li>
 <li>
 Recording and relaying messages accurately to the appropriate recipients.
 </li>
 <li>
 Managing emergency calls and following the hotel&rsquo;s emergency procedures.
 </li>
 <li>
 Maintaining a log of all calls received and made for record-keeping and future reference.
 </li>
 <li>
 Providing concierge services such as restaurant recommendations and booking transportation.
 </li>
 <li>
 Maintaining an up-to-date knowledge of the hotel&rsquo;s facilities, services, and local attractions.
 </li>
 <li>
 Ensuring all equipment and systems are functioning properly and reporting any technical issues.
 </li>
 <li>
 Assisting with guest complaints or issues, escalating to the appropriate manager when necessary.
 </li>
 <li>
 Following all company policies and procedures, ensuring uniform and personal appearance are clean and professional, and maintaining confidentiality of proprietary.
 
 
 </li>
 </ul>
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Telephone Operator

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