hotel concierge

MGM Resorts International

<div>Las Vegas, Nevada
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As an Ultra-Luxury Concierge, you deliver exceptional, personalized service to VIP hotel, casino, and convention guests by anticipating their needs and creating memorable, high-end experiences. You manage reservations, guest communications, and complex requests across multiple systems while maintaining expert knowledge of local dining, entertainment, and amenities to provide tailored recommendations. Acting as a liaison between departments, you resolve issues promptly, coordinate special arrangements, and ensure every guest interaction meets Forbes 5-Star and AAA 5 Diamond standards.
THE STARTING RATE: $22.50
THE DAY-TO-DAY:<ul><li>
Provide extraordinary service consistent with the Ultra‐Luxury core service standards, AAA 5 Diamond standards, Forbes Travel Guide 5 Star standards and brand attributes</li><li>
After completing new hire training team member must successfully operate through 7 different computer systems while managing multi line phones, respond to urgent emails all while performing the daily job responsibilities</li><li>
Assist VIP casino, hotel and convention guest reservations with hotel registration, hotel check out, concierge requests and provide all other supporting services</li><li>
Be able to properly identify Company Executives to ensure that all of their guest reservations are accurate and up to date</li><li>
Be and stay knowledgeable on all dining and entertainment venues in the Las Vegas area including but not limited to restaurants, golf courses, spas, nightclubs and tours in order to personalize recommendations for guests</li><li>
Be able to describe, solicit and enroll guests in the M‐Life loyalty program</li><li>
Be able to communicate eloquently and effectively through email, telephone and during face‐to‐face interactions</li><li>
Successfully pass quality assurance audits to include but not limited to guest service shops, monthly concierge knowledge checks, and companywide secret shops</li><li>
Own all requests and complaints; resolve issues immediately and follow up to ensure guest satisfaction</li><li>
Contact all Hotel guests within 48 hours of a confirmed reservation and assist with all of their pre‐arrival requests</li><li>
Assist in planning and creating itineraries for all incoming Hotel guests</li><li>
Greet guests upon arrival at the curb and escort them into the lounge for their registration needs</li><li>
Perform follow up calls for all Hotel guests that have arrived</li><li>
Manage the group inbox by responding to all email correspondence within 24 hours in addition to personal email</li><li>
Be able to identify, record and update guest personal profiles</li><li>
Act as a liaison between multiple departments to execute elaborate guest requests room set gathering and special occasions</li></ul>
THE IDEAL CANDIDATE:<ul><li>
High School Diploma or GED required
</li><li>1+ Years of Prior Relevant Experience required</li><li>
Bilingual preferred</li></ul>
THE PERKS &amp; BENEFITS:<ul><li>
Wellness incentive programs to help you stay healthy physically and mentally</li><li>
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more</li><li>
Free meals in our employee dining room</li><li>
Free parking on and off shift</li><li>
Health &amp; Income Protection benefits (for eligible employees)</li><li>
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community</li></ul>
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&amp;jobcode=11786
Are you ready to JOIN THE SHOW? Apply today!</div>

Concierge Ultra Luxury - Skylofts - MGM Grand

Mövenpick

<div>Company Description 
Mӧvenpick Hotel &amp; Residences Riyadh 
Job Description 
Main Duties:<ul><li>
Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel and be able to provide accurate information to guests.</li><li>
Act as an ambassador of the hotel and provide assistance to a variety of requests. Expected to make what seems to be impossible and unusual happen.</li><li>
Maintain a network of service providers for efficient conduct in coordinating guest requirements.</li><li>
Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.</li><li>
Manage the facilitation of guest requests relating to dining activities (both inside and outside of the hotel), shows, recreation, tours, transport, florists, doctors, dentists, child care and any other services that are not available at the hotel.</li><li>
Respond to queries positively.</li><li>
Develop guest preference records and guest history.</li><li>
Follow through all endorsements at the concierge and ensure completion.</li><li>
Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.</li><li>
Be transparent and responsible on matters involving finances.</li><li>
Maintain absolute integrity and trustworthiness in the team.</li><li>
Promote and follow a safe work environment.</li><li>
Promote and lead a service-driven, results-driven work environment.</li><li>
Follow departmental SOPs (Standard Operating Procedures) including all safety policies.</li></ul></div>

Concierge (Saudi Only)

Hilton

<div>Pool Concierge - Waldorf Astoria Beverly Hills
As a leading hotel in the luxury market,Waldorf Astoria Beverly Hills is looking for a Position Title to join the Department Team at this beautiful property!
This Forbes 5-Star, AAA 5-Diamond hotel has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets. This includes a new Italian Tuscan Steakhouse, a rooftop restaurant, lobby lounge, and in-room dining.
At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community. 
 
Want to learn more?Hotel Website, Instagram, Facebook
<ul><li>Classification: Full-Time</li></ul>
<ul><li>Shift: Flexible &ndash; must be available to weekdays, weekends, and holidays.
</li></ul><ul><li>Pay Rate: The pay rate for this role is $24.13 and is based on applicable and specialized experience and location. 
</li></ul> 
What will I be doing?
As a Pool Concierge, you would be responsible for ensuring a clean, safe and fun environment for guests at the pool in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Pool Service:<ul><li>
Greet guests and attend to their pool-related needs including, but not limited to, getting fresh towels, relocating chairs and/or umbrellas, confirming registration and issuing recreational equipment, etc.</li><li>
Clean the pool area including, but not limited to, ashtrays, furniture, tables, decks, pool tiles, shower tiles, slide tiles, rocks and cabanas</li><li>
Collect and replenish pool towels and monitor inventory to minimize loss</li><li>
Maintain equipment including, but not limited to, umbrellas, speakers, rafts, pool toys, etc.</li><li>
chair and umbrella set up, provide towels, sun glasses cleaning, offer sun block, reading materials</li><li>
Monitor use of the facility and address and/or report potential hazards</li><li>
Respond to guest inquiries and service issues in a timely, friendly and efficient manner</li><li>
Perform general Recreation duties, as needed</li></ul>
Food Service:<ul><li>
Ensure knowledge of menu and restaurant promotions and specials</li><li>
Take guest beverage and/or food orders and input orders in appropriate point-of-sale system</li><li>
Retrieve and deliver food and beverage orders in a timely manner</li><li>
Replenish beverages and ensure guest satisfaction throughout their time at the pool</li><li>
Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations</li></ul>
The ideal candidate will have the following qualifications:<ul><li>
Beverage knowledge including wine, liquor and cocktail selections, in-depth knowledge of food and its preparation.</li><li>
At least one (1) year of similar experience</li><li>
Fluent in English</li><li>
Professional presentation</li><li>
Good communication skills</li><li>
Ability to provide attentive but non-invasive service</li><li>
Ability to maintain confidentiality of guest information and pertinent hotel data</li><li>
Upscale restaurant experience (Preferred)</li><li>
Training in Forbes standards of service (Preferred)</li><li>
Multilingual (Preferred)</li></ul>
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:<ul><li>
Hospitality - We're passionate about delivering exceptional guest experiences.</li><li>
Integrity - We do the right thing, all the time.</li><li>
Leadership - We're leaders in our industry and in our communities.</li><li>
Teamwork - We're team players in everything we do.</li><li>
Ownership - We're the owners of our actions and decisions.</li><li>
Now - We operate with a sense of urgency and discipline</li></ul>
In addition, we look for the demonstration of the following key attributes:<ul><li>
Quality</li><li>
Productivity</li><li>
Dependability</li><li>
Customer Focus</li><li>
Adaptability</li></ul>
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits &ndash; Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
<ul><li>Access to pay when you need it through DailyPay</li><li>
Medical Insurance Coverage &ndash; for you and your family</li><li>
Mental health resources including Employee Assistance Program</li><li>
Best-in-Class Paid Time Off (PTO)</li><li>
Go Hilton travel program: 100 nights of discounted travel</li><li>
Career growth and development</li><li>
Team Member Resource Groups</li><li>
Recognition and rewards programs</li></ul>
#LI-JP2</div>

Pool Concierge - Waldorf Astoria Beverly Hills

Fairmont

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
We are seeking an exceptional Concierge Agent to join our hospitality team in Cairo, Egypt. As a Concierge Agent, you will be the ultimate guest ambassador, delivering personalized service and turning every request&mdash;no matter how unique or challenging&mdash;into an unforgettable experience. This role requires a professional, empathetic, and detail-oriented individual who thrives in a fast-paced environment and is passionate about exceeding guest expectations.<ul><li>
Serve as a knowledgeable hotel ambassador by maintaining current information about hotel facilities, local attractions, dining options, entertainment venues, and city happenings to provide accurate and helpful guidance to guests</li><li>
Manage a diverse range of guest requests with enthusiasm and efficiency, including dining reservations (both in-house and off-property), entertainment bookings, transportation arrangements, tours, medical services, florist services, and other specialized requests</li><li>
Develop and maintain comprehensive guest preference records and history to personalize future interactions and demonstrate genuine care for returning guests</li><li>
Cultivate and maintain a professional network of reliable service providers and local contacts to facilitate seamless coordination of guest requirements</li><li>
Ensure the availability and organization of printed materials such as brochures, city maps, restaurant guides, and promotional information for guest distribution</li><li>
Handle all luggage, messages, parcels, and packages with meticulous care, ensuring efficient delivery, retrieval, and storage</li><li>
Respond to guest inquiries with positivity, transparency, and a solutions-oriented mindset, maintaining composure and courtesy under pressure</li><li>
Follow through on all guest requests and endorsements, ensuring timely completion and follow-up communication</li><li>
Maintain absolute integrity and trustworthiness in all financial matters and guest interactions</li><li>
Adhere to all departmental standard operating procedures, safety policies, and organizational guidelines</li><li>
Collaborate effectively with colleagues across departments to create a service-driven, results-focused work environment</li><li>
Perform additional duties as assigned to support the overall success of the hospitality operation</li></ul> 

Qualifications 
Required Qualifications:<ul><li>
Minimum 1 year of professional experience in customer service, hospitality, or a related guest-facing industry</li><li>
Fluency in English with excellent written and verbal communication skills</li><li>
Strong interpersonal and problem-solving abilities with the capacity to handle complex, multifaceted requests</li><li>
Exceptional organizational skills with the ability to manage multiple tasks simultaneously</li><li>
Proficiency with computer systems in a Windows environment, including Microsoft Word, Excel, and PowerPoint</li><li>
Demonstrated ability to remain calm, courteous, and focused on guest needs in high-pressure situations</li><li>
High level of responsibility, reliability, and personal integrity</li><li>
Proven ability to work collaboratively as part of a team while maintaining individual initiative</li><li>
Flexibility and adaptability to changing priorities and guest needs</li><li>
Strong time management skills and results-oriented approach to task completion</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What is in it for you:<ul><li>
Employee benefit card offering discounted rates at Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul>
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Hotel Overview: Overlooking one of Cairo&rsquo;s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt&rsquo;s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile fa&ccedil;ade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking. 
The spectacular reception leads the way to 566 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
Physical Aspects of Position (include but are not limited to):
<ul><li>Constant standing and walking throughout shift.</li><li>
Frequent lifting and carrying up to 30 lbs.</li><li>
Occasional kneeling, pushing, pulling, lifting.</li><li>
Occasional ascending or descending ladders, stairs and ramps.</li></ul>
Visa Requirements: Must be legally permitted to work in Egypt.</div>

Concierge Agent

<div>
 
 Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.
 
 
 
 
 It's not just a job vacancy, we will help you elevate your career by offering a variety of learning &amp; development programs, career growth &amp; thousands of opportunities all around the world. Take the next step and be the star of your own success story!
 
 
 
 
 What we offer:
 
 
 
 Thriving work environment.
 
 
 Team members' special rates for Hilton hotels worldwide.
 
 
 Thousand opportunities for career growth and development.
 
 
 Comprehensive learning &amp; development programs that fits all fields.
 
 
 Opportunity to give back to the community and have a bigger social impact through Social Responsibility Hilton programs.
 
 
 
 Competitive Compensation And Benefits.
 
 
 
 Daily duty meal.
 
 
 Life insurance.
 
 
 
 What will I be doing?
 
 
 
 The
 
 Lobby Ambassador
 
 serves as the face of the hotel&rsquo;s hospitality, ensuring that every guest entering the lobby experiences a warm, engaging, and personalized welcome. Always present and visible, the Lobby Ambassador is responsible for maintaining the atmosphere of the lobby area, offering welcome refreshments, anticipating guest needs, and providing accurate information about all hotel services, facilities, and promotions. The Lobby Ambassador truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Maintain a continuous, polished presence in the lobby area, greeting and engaging guests with warmth and professionalism.
 </li>
 <li>
 Offer welcome drinks, cold towels, or refreshments as part of the arrival experience.
 </li>
 <li>
 Proactively approach guests to offer assistance or answer inquiries.
 </li>
 <li>
 Create a memorable first impression for all arriving and departing guests.
 </li>
 <li>
 Provide detailed and up-to-date information on all hotel services, amenities, promotions, dining venues, spa offerings, and nearby attractions.
 </li>
 <li>
 Assist guests with directions, reservations, and special requests, coordinating with relevant departments when necessary.
 </li>
 <li>
 Handle guest feedback or complaints with empathy and efficiency, ensuring timely follow-up and resolution.
 </li>
 <li>
 Work closely with the Concierge, Front Desk, and Guest Relations teams to deliver seamless service.
 </li>
 <li>
 Communicate guest preferences, VIP movements, and special occasions to relevant departments.
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Lobby Ambassador serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
 
 
 <ul>
 <li>
 Exceptional interpersonal and communication skills in English (Proficiency in Chinese is an advantage).
 </li>
 <li>
 Confident, engaging, and naturally hospitable personality.
 </li>
 <li>
 Strong knowledge of hotel operations, local attractions, and current promotions.
 </li>
 <li>
 Impeccable grooming and professional appearance.
 </li>
 <li>
 Ability to remain calm and composed under pressure, with excellent problem-solving skills.
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in a guest-facing role within a luxury hotel or similar environment.
 </li>
 <li>
 Bachelor&rsquo;s degree or diploma in Hospitality, Tourism, or a related field.
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria Cairo Heliopolis
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Lobby Ambassador - Waldorf Astoria Cairo Heliopolis

FirstService Residential

<div>Description 
 
 
 
Job Overview:
 
 
As a Concierge you will provide exceptional customer service. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Assists with general concierge services and performs administrative clerical, Word and Excel document work. Walks the building premises as directed for monitoring purposes. 
 
 
Your Responsibilities: 
 
<ul><li> 
Provides exceptional customer service. 
</li></ul> 
<ul><li> 
Meets and greets residents; checks guests and service providers in/out. 
</li></ul> 
<ul><li> 
Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. 
</li></ul> 
<ul><li> 
Assists with general concierge services and performs administrative clerical, Word and Excel document work. 
</li></ul> 
<ul><li> 
Walks the building premises as directed for monitoring purposes</li></ul> 
<ul><li>
Monitors and controls access to the building</li></ul> 
<ul><li>
Resolves and follows-up on all complaints/issues, escalating to supervisor if necessary</li></ul> 
<ul><li>
Provides general concierge services as well as administrative clerical work when needed</li></ul> 
<ul><li>
Helps maintain a safe and secure environment throughout the building/property(s)</li></ul> 
<ul><li>
Walks the building premises as directed for monitoring purposes</li></ul> 
<ul><li>
Have the ability to understand and complete all required forms</li></ul> 
<ul><li>
May be assigned other duties by supervisor</li></ul> 
Skills &amp; Qualifications: 
 
<ul><li> 
Ability to manage multiple priorities</li></ul> 
<ul><li>
Demonstrates excellent customer service, communication and time management skills.</li></ul> 
Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel. 
<ul><li>
</li></ul> 
 
<ul><li> 
Command of information system hardware/software is preferred</li></ul> 
<ul><li>
Good written and verbal communication skills</li></ul> 
<ul><li>
Strong customer service and interpersonal skills required</li></ul> 
<ul><li>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li></ul> 
<ul><li>
Computer and peripherals, standard and customized software applications and tools, and usual office equipment.</li></ul> 
<ul><li>
Ability to quickly and easily navigate the property/building as required to meet the job functions</li></ul> 
<ul><li>
Ability to lift 30 &ndash; 50 lbs</li></ul> 
<ul><li>
Requires standing, sitting position for long periods of time, walking and occasional climbing when necessary</li></ul> 
<ul><li>
Handle, finger, grasp and lift objects and packages; must be able to reach with hands and arms</li></ul> 
The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time 
<ul><li>
</li></ul> 
<ul><li> 
Must have the ability to detect auditory and/or visual emergency alarms</li></ul> 
<ul><li>
Occasional overtime may be required</li></ul> 
<ul><li>
Must have the ability to work extended/flexible hours, weekends, and attend Board meetings.</li></ul> 
What We Offer: 
 
 
As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and others. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions. 
 
 
 
Compensation: 
 
 
 
$19.00-$22.00/hour 
 
 
Disclaimer Statement: 
 
 
 
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. 
 
Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. 
 
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. 
 
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a &ldquo;reasonable accommodation,&rdquo; as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com. 
 
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.</div>

Overnight Concierge

Dweck Properties

<div>Description:

 We&rsquo;re looking for a friendly, service-driven Weekend Evening Concierge to help create a welcoming experience for our residents and guests. If you enjoy being the go-to person in a community and take pride in great service, this role is for you. As our Weekend Evening Concierge, you&rsquo;ll help ensure the community runs smoothly into the evening hours. Taking over after the daytime concierge shift, you&rsquo;ll close out any pending tasks and serve as the primary point of contact in the building.
This is a dynamic, people-focused role that goes far beyond sitting behind a desk. Evenings often begin with a busy flow of resident activity and gradually quiet down later in the shift. In this role, you&rsquo;ll greet residents and guests, assist with resident requests, log and manage package deliveries (including occasional door drop-offs), coordinate maintenance requests, support the office team, and occasionally assist with resident events. Your attention to detail, professionalism, and friendly presence help create a welcoming and well-organized community.
Key Responsibilities<ul><li>
Welcome residents, guests, and their furry family members with a friendly and professional presence. Assist guests by directing them to the appropriate person or area. 
</li><li>
Answer incoming calls, assist when possible, and route calls to the appropriate team member. After business hours, collect caller information and relay messages to the team. 
</li><li>
Manage package deliveries, including logging packages, distributing them to residents at the desk, and providing door drop-offs upon request. Conduct periodic package audits to maintain organization and efficiency. 
</li><li>
Assist residents with requests, concerns, and emergencies, such as lockouts, reservations, amenity bookings, guest parking passes, or addressing community concerns. 
</li><li>
Coordinate service requests with the maintenance team, ensuring requests are logged, communicated promptly, and followed up on after completion to confirm resident satisfaction. 
</li><li>
Support resident engagement by helping plan and host community events that create a welcoming and connected environment. 
</li><li>
Provide administrative support to the office team, offering a great opportunity to learn more about property management and leasing operations.</li></ul>
Requirements:

 New Hire Orientation is held the second Monday of each month from 9:30 AM &ndash; 5:00 PM. Attendance at Dweck&rsquo;s New Hire Orientation, held at our Headquarters office in Washington, DC, is required for all new team members.
Orientation is a fully paid day (9:00 AM &ndash; 5:00 PM) and provides an opportunity to meet members of the team while learning more about our company values, culture, and what makes Dweck an exciting place to work.
By accepting our offer of employment, you agree to attend this orientation.
We&rsquo;re looking for:<ul><li>
Experience in a customer service role like in hospitality, retail, or property management. But if you don't have experience in any, no worries, we'd love to train you.</li><li>
The ability to sit or stand for long periods of time, lift, push, pull up to 50 lbs.
</li></ul>What else is in it for you?<ul><li>
Financial - Great pay including commissions. Get paid for referring new team members.</li><li>
Retirement - Company matched 401k.</li><li>
Paid time off - Vacation, sick.</li><li>
Education and career planning - Career and personal development training.</li><li>
Perks - Fun team building events.</li></ul></div>

Part-time Evening Concierge (Saturday & Sunday, 3-11PM)

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