hotel concierge

Hilton

<div>Concierge Manager/Head Concierge
A Concierge Manager/Head Concierge supervises the Concierge Team and sets the department goals to help Team Members to create an exceptional Guest and customer experience. 
 
What will I be doing? 
As a Concierge Manager/Head Concierge, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Concierge Manager/Head Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Supervise daily Concierge operations</li>
<li>Set Departmental objectives, work schedules, budgets, policies and procedures</li>
<li>Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area</li>
<li>Maximise Sales revenues through up-selling and marketing programmes</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Maintain good communication and working relationships with all hotel areas</li>
<li>Project a professional manner with an emphasis on hospitality and Guest service</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Attend Front of House/Hotel meetings, as required</li>
</ul>What are we looking for? 
Concierge Manager/Head Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>A degree or diploma in Hotel Management or equivalent</li>
<li>Front Office supervisory experience in the hotel, leisure or retail sector</li>
<li>Possess strong commercial awareness and Sales capabilities</li>
<li>Excellent leadership skills, inter-personal and communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Excellent grooming standards</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience working as a Concierge Supervisor or Head Concierge in a hotel environment</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Concierge Manager/Head Concierge

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 #BeLimitless
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 
 
 Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
 
 
 
 Responsibilities
 
 
 
 Job Description
 
 
 <ul>
 <li>
 Ensure all Standard Operating Policies &amp; Procedures are adhered
 </li>
 <li>
 Ensure guest requests are handled in a timely manner
 </li>
 <li>
 Be fully knowledgeable of hotel facilities and ensure to keep informed all changes and additions
 </li>
 <li>
 Be familiar with all daily events and functions within the hotel and to maintain the appropriate desk folder. Share the information with all Concierge staff of such events
 </li>
 <li>
 Maintain a library of all relevant directories and business information
 </li>
 <li>
 Advise guests of points of interest in the surrounding area
 </li>
 <li>
 Ensure the efficient and prompt handling and delivery of all messages, facsimiles, mail and parcels within the hotel
 </li>
 <li>
 To be familiar with all guest services and information they may require. To assist guests in confirming airline tickets, making restaurant reservations, arranging tours and making transportation arrangements.
 </li>
 <li>
 Be familiar with all the courier companies and their charges
 </li>
 <li>
 Ensure desk, lobby, hotel entrances and baggage area are kept clean and tidy at all times
 </li>
 <li>
 Liaise with Chief/Head Concierge and Front Office/Reception to foresee future VIP arrivals and departures
 </li>
 <li>
 Ensure all Concierge equipment is accounted for and is in good working order
 </li>
 <li>
 Attend meetings as required
 </li>
 <li>
 Aid in the smooth operation of the car service, and to ensure that information is passed to airport representatives for all arriving and departing VIP&rsquo;s
 </li>
 <li>
 Project and maintain the image of the highest standards within the hotel at all times
 </li>
 <li>
 Advise the Head Concierge of all guest comments
 </li>
 <li>
 Record all incidents or service failures in Royal Service Manager
 </li>
 <li>
 Maximize the sale of our internal outlets
 </li>
 <li>
 Maintain amicable and co-operative working relations with all other departments
 </li>
 <li>
 Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
 </li>
 <li>
 To attend any courses Management may deem beneficial
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Proficient in the English; bilingual is an asset
 </li>
 <li>
 1 year previous experience as a Hotel Concierge in a luxury hotel desirable
 </li>
 <li>
 Excellent knowledge of surrounding area an asset
 </li>
 <li>
 Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
 </li>
 <li>
 Must be flexible in terms of working hours
 </li>
 <li>
 Knowledge of Opera PMS , Windows, MS Office Suite an asset
 </li>
 <li>
 Membership of Clefs d&rsquo;Or is an asset
 </li>
 </ul>
</div>

Concierge Agent

Mandarin Oriental

<div>
 
 Concierge
 
 
 
 
 Mandarin Oriental Muscat
 
 is looking for a
 
 Concierge
 
 to join our
 
 Front Office
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 About The Job
 
 
 
 <ul>
 <li>
 Creates MOWow Moments that surprise and inspire our guests.
 </li>
 <li>
 Liaises with external partners to create unique experiences for our guests.
 </li>
 <li>
 Knows about all cultural, sports and any other activities in Muscat and surroundings.
 </li>
 <li>
 Being able, and regularly performing, duties of all functions within the Concierge
 
 
 </li>
 </ul>
 Desk such as check-in, check-out, credit card handling, complaint handling,
 
 
 corresponding with our guests, guest relation tasks
 
 
 <ul>
 <li>
 Be the first point of contact in terms of guest relations and services.
 </li>
 <li>
 Assisting in billing and invoice preparation
 </li>
 <li>
 Preparing reports according to MOHG standards
 </li>
 <li>
 Upholds all standards applicable such as LQE, CQE and Forbes 5-star and always
 
 
 </li>
 </ul>
 drives service excellence.
 
 
 <ul>
 <li>
 Be present at the Concierge Desk at the designated shifts and support the Team
 
 
 </li>
 </ul>
 operationally.
 
 
 <ul>
 <li>
 Being an ambassador of the hotel, both being actively engaging with guests and with
 
 
 </li>
 </ul>
 colleagues.
 
 
 <ul>
 <li>
 Understands and follows all applicable standards, policies and rules both in terms of
 
 
 </li>
 </ul>
 quality, sustainability and FLHSS of the Rooms Division.
 
 
 <ul>
 <li>
 Develops and supports Trainees, Interns and the member of the Bell team.
 </li>
 <li>
 Handling and updating Guest360 and Fans of MO profile data.
 </li>
 <li>
 Actively advertises our Fans of MO guest recognition program to our guests.
 </li>
 <li>
 Ensure and maintain a very high standard of personal hygiene, behavior and
 
 
 </li>
 </ul>
 grooming standards of staff.
 
 
 <ul>
 <li>
 Handle all guest complaints and comments tactfully and escalate them in a
 
 
 </li>
 </ul>
 reasonable and sensitive manner.
 
 
 <ul>
 <li>
 Cooperate and coordinate teamwork with other departments.
 </li>
 <li>
 Re-read and overview latest activities around the region and memorize them.
 </li>
 <li>
 Research on latest and new restaurants that ca be recommended to the hotel guest.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 
 
 </li>
 </ul>
 
 We&rsquo;re Fans. Are you?
 
</div>

Concierge - Omani National

<div>Personal Concierge - Waldorf Astoria Doha Lusail
A Personal Concierge directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. 
 
What will I be doing?
As Personal Concierge, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Personal Concierge will perform the following tasks to the highest standards:
<ul><li>Meet, greet and direct Guests who enter the lobby area</li>
<li>Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li>
<li>Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li>
<li>Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li>
<li>Manage, record and resolve promptly Guest or customer complaints</li>
<li>Ensure a very high level of customer service is constantly maintained for Reception and Lobby area</li>
<li>Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li>
<li>Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guests</li>
<li>Communicate with the Guest Experience Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget</li>
<li>Maintain good communication and work relationships in all hotel areas</li>
<li>Maintain staffing levels to meet business demands</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for?
Personal Concierge Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high levels of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a variety of different work situations</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in a customer service function or in a similar role</li>
<li>A passion for delivering an exceptional level of Guest service</li>
<li>IT proficiency</li> 
</ul> 
What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Personal Concierge - Waldorf Astoria Doha Lusail

Accor

<div><div>Company Description</div> 
Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.<div> 
Job Description</div> 
We are seeking an exceptional Concierge to join our luxury hospitality team in Jeddah, Saudi Arabia. As a Concierge, you will be the face of our organization, providing world-class service and creating unforgettable experiences for our esteemed guests.<ul><li>
Warmly welcome and assist guests, ensuring a seamless and personalized experience throughout their stay</li><li>
Provide expert recommendations on local attractions, restaurants, and cultural sites in Jeddah and the surrounding areas</li><li>
Make reservations and arrangements for dining, transportation, tours, and entertainment</li><li>
Anticipate guest needs and proactively offer assistance to exceed expectations</li><li>
Handle guest inquiries and requests promptly and efficiently, ensuring timely follow-up</li><li>
Collaborate with other departments to ensure guest satisfaction and resolve any issues</li><li>
Maintain up-to-date knowledge of local events, attractions, and services</li><li>
Assist with check-in and check-out procedures as needed</li><li>
Manage and organize guest packages, deliveries, and correspondence</li><li>
Uphold the highest standards of customer service and professionalism at all times</li></ul><div> 
Qualifications</div> 
<ul><li>
Minimum of 3 years' experience as a Concierge in a luxury hospitality environment</li><li>
Exceptional communication skills, both verbal and written, with the ability to build rapport quickly</li><li>
Fluency in Arabic and English; additional languages are a plus</li><li>
In-depth knowledge of Jeddah's attractions, culture, and local services</li><li>
Proven ability to multi-task and problem-solve in a fast-paced environment</li><li>
Strong attention to detail and commitment to excellence</li><li>
Experience in handling guest complaints and going above and beyond to meet guest needs</li><li>
Flexibility to work different shifts, including nights and weekends</li><li>
Proficiency in hotel management software, preferably OPERA PMS</li><li>
Valid Saudi Arabian work permit or eligibility to obtain one</li><li>
Warm, friendly demeanor with a passion for customer service</li><li>
Ability to remain calm under pressure and adapt to changing situations</li><li>
Strong organizational skills and the ability to prioritize tasks effectively</li></ul><div> 
Additional Information</div> 
<ul><li>
Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.</li></ul></div>

Concierge

six senses

<div>Duties and Responsibilities

As Residences Concierge, I will assume full responsibility for the efficient operation in the following:
<ul>
<li>Interact with the residents and hosts professionally, courteously, and positively and proactively seek feedback.
</li><li>Responsible for exceptional residents&rsquo; experiences from pre-move-in, move-in, and move-out.
</li><li>Conduct pre-arrival calls to arriving Residents, make pre-arrival arrangements, grocery orders, and amenity orders, and handle any other member arrival requests.</li>
<li>Welcome and acknowledge every Resident with a smile, eye contact, and a friendly verbal greeting, using the resident&rsquo;s name when possible.</li>
<li>Respond to and coordinate Residents&rsquo; requests for special arrangements or services (e.g., babysitting, business centre services, dry cleaning, financial services, flowers, interpretation services, mailing, notary, repairs, religious services, reservations, spa services, entertainment/sporting events, shopping, and any other relevant requests) by planning with approved specialized third-party vendors according to Six Senses guidelines.</li>
<li>Maintain a high standard of personal appearance, grooming, and hygiene.</li>
<li>Have knowledge of all safety, security, and emergency procedures related to the position in line with brand and statutory requirements.</li>
<li>Ensure the privacy of residents, partners, and guests by applying an extra level of protection to any sensitive personal data and using confidential information only to perform the job.</li>
<li>Have knowledge and strict adherence to LQA standards.</li>
<li>Be knowledgeable of all in-house and arriving Residents.
</li><li>Maintain up-to-date Residents profiles in the Property Management System.</li>
</ul>
Qualifications
To execute the position of Concierge, I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels or branded residences with proven results and includes the following:
<ul>
<li>Hospitality diploma/degree and experience in a similar role at luxury hotel or branded residences.
</li><li>Fluent in English; proficiency in Arabic and Russian is considered an asset.</li>
<li>Technical skills include Advanced MS Office &ndash; Word, Excel, PowerPoint, and Outlook. I am also familiar with various hotel systems including PMS, and Residential Portal.
</li></ul>The above is intended to provide an overview of the role and responsibilities for a Residences Concierge at Six Senses Dubai It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Residences Concierge - Six Senses The Palm Dubai

Rosewood Doha

<div>
 
 Job Summary&nbsp;
 
 
 To observe guests&rsquo; personal preferences and habits and to anticipate their needs using the utmost discretion. Be the link between the guest and the hotel; oversee the guest needs during his/her stay and help the guest with reservations, special requests, room and hotel orientation, bag packing and unpacking, laundry, shoeshine, etc. Be responsible for gathering preferences and information so the guest recognition is ensured for his/her next visits; keep a critical eye on room cleanliness and pantries and have a thorough knowledge on the functioning of room features, hotel facilities and equipment. Maintain Rosewood high standards of service and hospitality at all times.
 
 
 
 Essential Duties and Responsibilities
 
 <ul>
 <li>
 Be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest&rsquo;s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
 </li>
 <li>
 Provide a courteous, professional, efficient, and flexible service at all times. Be well groomed, clean, and pleasant.
 </li>
 <li>
 Report for duty on time in accordance with company policy and adhering to grooming standards, for the shift handovers.
 </li>
 <li>
 Have a full knowledge of the company philosophy, core values, responsibilities, daily activities of the day and all about the hotel facilities such as Spa, Restaurants, and Gym etc.
 </li>
 <li>
 Register all the information, updates and instruction learned during the day before leaving the office.
 </li>
 <li>
 Follow all the guest needs until they are completed to the total guest satisfaction and Rosewood Standards.
 </li>
 <li>
 Fill in the daily guest report and ensure any pending items at the end of a shift are handed over.
 </li>
 <li>
 Keep the guest&rsquo;s agenda on a daily basis and have track of the location where the guests are.
 </li>
 <li>
 Welcome the guest by the main entrance depending on the time.
 </li>
 <li>
 Register and regular updating in SAG information Group for all known of guest&rsquo;s movement, activity, plan, schedule, F&amp;B order, special amenity, allocation change, room move, etc. &ndash; To the best of your knowledge.
 </li>
 <li>
 Check in the guest in the commodity of their suite, respecting all the set standards by the Front Office.
 </li>
 <li>
 Offer suite orientation to the arrival guests following all Forbes, LQA and Rosewood standards.
 </li>
 <li>
 Extend special attention to suites occupied by families according to the culture.
 </li>
 <li>
 Offer services of unpacking-packing luggage.
 </li>
 <li>
 Take care of the guest&rsquo;s laundry, pressing and dry-cleaning with coordination of valet service.
 </li>
 <li>
 Maintain guest room and wardrobe in a neat and tidy fashion.
 </li>
 <li>
 Arrange the fruit basket and amenities for arrivals and refill them on a daily basis according to the guest&rsquo;s wishes when needed.
 </li>
 <li>
 Clean and polish all cutlery, glasses, dishes, and napkins in the suites prior to guest arrivals. Ensure all items are perfectly folded and placed in the right position as per Rosewood standards.
 </li>
 <li>
 Polish the guest shoes as per the set standards with the shoes tree in each pair of shoes.
 </li>
 <li>
 Deliver appropriate newspapers to the guest rooms.
 </li>
 <li>
 Coordinate with the front desk for speed check-in &amp; check-out as per guest request.
 </li>
 <li>
 Deliver guests&rsquo; mail and messages promptly.
 </li>
 <li>
 Inform the housekeeping department of the time desired for the daily cleaning and turn-down service.
 </li>
 <li>
 Make aware all the hotel departments about guest allergies and food preferences.
 </li>
 <li>
 Be fully conversant with all services and facilities offered by the hotel.
 </li>
 <li>
 Be fully conversant with new promotions, Menu changes, scheduled in-house guest activities, daily house counts and expected arrivals and departures.
 </li>
 <li>
 Be fully conversant with accommodation features: lay-out, room type, location d&eacute;cor, in room facilities and equipment.
 </li>
 <li>
 Assist in arranging medical assistance when needed.
 </li>
 <li>
 Have a thorough understanding and knowledge of use of the equipment and techniques such as silverware and chinaware maintenance.
 </li>
 <li>
 Have a thorough understanding of the technical features of the suites.
 </li>
 <li>
 Have good knowledge of how to serve guests their meals and drinks in their suite.
 </li>
 <li>
 Be the main contact for guests and the hotel during suite receptions and dinner parties
 </li>
 <li>
 Prepare arrival and departure gifts to be given to the guest.
 </li>
 <li>
 Perform all duties with the same sense of priority and dedication.
 </li>
 <li>
 Monitor operating supplies and reduce spoilage and wastage.
 </li>
 <li>
 Keep a friendly environment attitude at all times.
 </li>
 <li>
 Host and welcome all guests in a gracious and polite manner; to have the ability to hold a conversation with the guest in a natural and spontaneous manner.
 </li>
 <li>
 Serve our guests in a calm, discrete and courteous manner, respecting timing standards.
 </li>
 <li>
 Support the other departments such as Housekeeping, Concierge Room service and Front Office with their duties when needed.
 </li>
 <li>
 Operate and coordinate with relevant departments the in and out of the room and optimize service while the guest is away as often as possible.
 </li>
 <li>
 Keep a critical eye during the process of room inspection and to report any default equipment.
 </li>
 <li>
 Coordinate with the front desk for speed check-in &amp; check-out as per guest request.
 </li>
 <li>
 Deliver guests&rsquo; mail and messages promptly.
 </li>
 <li>
 Inform the housekeeping department of the time desired for the daily cleaning and turn-down service.
 </li>
 <li>
 Make aware all the hotel departments about guest allergies and food preferences.
 </li>
 <li>
 Be fully conversant with all services and facilities offered by the hotel.
 </li>
 <li>
 Be fully conversant with new promotions, Menu changes, scheduled in-house guest activities, daily house counts and expected arrivals and departures.
 </li>
 <li>
 Be fully conversant with accommodation features: lay-out, room type, location d&eacute;cor, in room facilities and equipment.
 </li>
 <li>
 Assist in arranging medical assistance when needed.
 </li>
 <li>
 Have a thorough understanding and knowledge of use of the equipment and techniques such as silverware and chinaware maintenance.
 </li>
 <li>
 Have a thorough understanding of the technical features of the suites.
 </li>
 <li>
 Have good knowledge of how to serve guests their meals and drinks in their suite.
 </li>
 <li>
 Be the main contact for guests and the hotel during suite receptions and dinner parties.
 </li>
 <li>
 Prepare arrival and departure gifts to be given to the guest.
 </li>
 <li>
 Perform all duties with the same sense of priority and dedication.
 </li>
 <li>
 Monitor operating supplies and reduce spoilage and wastage.
 </li>
 <li>
 Host and welcome all guests in a gracious and polite manner; to have the ability to hold a conversation with the guest in a natural and spontaneous manner.
 </li>
 <li>
 Serve our guests in a calm, discrete and courteous manner, respecting timing standards.
 </li>
 <li>
 Support the other departments such as Housekeeping, Concierge Room service and Front Office with their duties when needed.
 </li>
 <li>
 Operate and coordinate with relevant departments the in and out of the room and optimize service while the guest is away as often as possible.
 </li>
 <li>
 Keep a critical eye during the process of room inspection and to report any default equipment.
 </li>
 <li>
 Anticipate guest needs, respond promptly, and acknowledge all guests, however busy or whatever time of the day.
 
 
 </li>
 </ul>
 
 Standard Responsibilities
 
 <ul>
 <li>
 Comply and adhere to the Rosewood company policies.
 </li>
 <li>
 Take on other tasks in addition to the ones stated, in a reasonable framework.
 </li>
 <li>
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
 </li>
 <li>
 Model the company&rsquo;s culture, vision, mission, and core values at all times.&nbsp;
 </li>
 </ul>
 
 
 
 Confidentiality
 
 
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.
 
 
 
 Health &amp; Safety
 
 <ul>
 <li>
 Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and regulations as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
 </li>
 <li>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
 </li>
 <li>
 Report any defects in the building, plant or equipment according to hotel procedure.
 </li>
 <li>
 Ensure that any accidents to associate, guests or visitors are reported immediately in accordance with correct procedures.
 </li>
 <li>
 Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
 </li>
 <li>
 Be fully conversant with:
 </li>
 </ul>
 <ul>
 <ul>
 <li>
 Regulations
 </li>
 <li>
 Risk Assessments for your department
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 Hotel Fire &amp; Bomb Procedures&nbsp;
 
 
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 </ul>
 </ul>
 
 Other
 
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 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
 </li>
 <li>
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
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 </ul>
</div>

Butler

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