hotel concierge

IHG Hotels & Resorts

Job Title Chief Concierge voco Dubai Dubai, UAE Job Description Chief Concierge voco Dubai Dubai, UAE Role Summary IHG Hotels &amp; Resorts is seeking a Chief Concierge to join voco Dubai. In this role, you will lead the concierge team, ensuring guests enjoy a seamless and memorable stay from the moment they arrive. You will be responsible for providing expert local knowledge, handling guest requests with professionalism, and maintaining high standards of discretion and service excellence. This role requires strong leadership skills and a genuine passion for hospitality. Job Details Location: United Arab Emirates Location: Dubai Industry: Hospitality / Travel Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Build strong guest relationships by delivering personalized, efficient, and professional concierge services * Provide accurate and insightful recommendations for dining, attractions, and local events * Handle guest issues promptly, using feedback to enhance service quality * Lead and manage the concierge team, setting high service standards and delegating responsibilities effectively * Ensure guest privacy, discretion, and confidentiality in all interactions * Promote hotel facilities and services, acting as a brand ambassador to enhance revenue opportunities * Maintain knowledge of current city events, transport options, and local partners to provide up-to-date information Ideal Profile * At least 4 years of experience in an upscale hotel as a Concierge or related position * Minimum 1 year of supervisory experience leading a guest services team * High school diploma required; a college or university degree is an advantage * Strong communication, leadership, and customer service skills * Ability to multitask and perform well under pressure while maintaining high standards * Fluent in English; knowledge of additional languages is highly desirable * Exceptional time management, reliability, and professional presentation

Chief Concierge voco Dubai Dubai, UAE

Accor Group

Job Title Chief Concierge - Guest Services and Hotel Operations - Accor Dubai Job Description Chief Concierge - Guest Services and Hotel Operations - Accor Dubai Position Overview Accor Dubai is hiring an experienced and service-driven Chief Concierge to lead the concierge team and ensure exceptional guest support from arrival to departure. This role is vital to maintaining high operational standards, managing bell and door services, and delivering seamless luxury experiences through expert knowledge and personalized assistance. You will be a key ambassador for the brand, setting the tone for memorable guest interactions. Employment Overview Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Current Location: UAE preferred Job Type: Full Time Key Responsibilities * Supervise and coordinate all aspects of concierge operations, including bell desk and doormen * Monitor guest arrivals/departures, ensuring transport, luggage, and special requests are managed efficiently * Maintain up-to-date knowledge of local attractions, dining, events, and services to offer tailored guest recommendations * Oversee outsourced services such as tours, transfers, and special bookings, ensuring quality and reliability * Conduct daily team briefings, assign responsibilities, and uphold service checklists * Ensure all lobby areas remain presentable, organized, and free from obstruction * Control and safeguard all keys, systems, and property management tools * Build strong rapport with guests, encourage loyalty program enrollment, and nurture long-term relationships * Collaborate with the front office, housekeeping, and F&amp;B departments for smooth guest operations * Maintain daily logs, reports, and share operational highlights with the Front Office Manager * Monitor performance, provide coaching, and support continuous team development * Track and manage requisitions and stock levels for concierge materials * Promote internal hotel services and ensure team members are well-versed in current events, promotions, and procedures * Support budget monitoring and forecasting alongside front office leadership Candidate Requirements * Previous experience in a senior concierge or guest service role within a luxury hotel * Strong leadership, organizational, and team coordination skills * In-depth knowledge of Dubai's leisure, cultural, and business offerings * Excellent verbal and written communication skills in English; other languages an advantage * Familiarity with property management systems and front office software * High level of grooming, professionalism, and guest orientation * Ability to manage logistics, multi-task under pressure, and make informed decisions * Flexibility to work shifts, weekends, and holidays as needed

Chief Concierge - Guest Services and Hotel Operations - Accor Dubai

BANYAN TREE

Role Overview As Head Concierge, you will be the ambassador of the Banyan Tree experience a trusted host and curator of unforgettable journeys for our guests. You ll lead a dynamic team to deliver exceptional, intuitive service that reflects our brand s warmth, sophistication, and genuine care. Key Responsibilities <ul> <li> Lead and inspire the Concierge team to deliver seamless, anticipatory service for all guest requests, from bespoke experiences to everyday comforts. </li> <li> Serve as the primary point of contact for VIP guests and repeat visitors, ensuring every interaction reflects Banyan Tree s signature touch. </li> <li> Build and maintain strong relationships with local partners, attractions, and service providers to craft memorable experiences for guests. </li> <li> Manage daily operations of the Concierge Desk, including transport arrangements, restaurant reservations, excursions, and guest logistics. </li> <li> Collaborate closely with Front Office, Guest Relations, and F&amp;B teams to ensure a cohesive and personalised guest journey. </li> <li> Maintain detailed knowledge of Dubai s offerings cultural events, fine dining, shopping, wellness, and hidden gems to provide genuine recommendations. </li> <li> Oversee team training, performance, and development, ensuring adherence to service standards and brand values. </li> <li> Handle guest feedback with empathy and efficiency, turning opportunities into lasting loyalty. </li> <li> Ensure compliance with safety, security, and operational policies. </li> </ul> Qualifications <ul> <li> Minimum of 5 years experience as a Head Concierge or Guest Services role within a luxury hotel or resort environment. </li> <li> Member of Les Clefs d Or preferred (or strong eligibility). </li> <li> In-depth knowledge of Dubai s lifestyle, culture, and attractions. </li> <li> Exceptional interpersonal and communication skills, with fluency in English; additional languages are an advantage. </li> <li> Proven leadership ability with a calm, polished, and guest-focused approach. </li> <li> A genuine passion for creating meaningful experiences and leading with heart. </li> </ul>

Head Concierge

Jumeirah

Guest Services Executive - Concierge - Jumeirah Beach Hotel Join to apply for the Guest Services Executive - Concierge - Jumeirah Beach Hotel role at Jumeirah About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travellers. About Jumeirah Beach Hotel Jumeirah Beach Hotel is Jumeirah's founding property, characterised by its wave-like design, set along one of Dubai's most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children's facilities, complemented by a diverse selection of award-winning dining experiences. About the Job An exciting opportunity has arisen for a Guest Services Executive - Concierge to join Jumeirah Beach Hotel. The main duties and responsibilities of this role include: <ul> <li>Manage and fulfil special guest requests, such as dining reservations, transportation arrangements, and bespoke local experiences, ensuring personalized service.</li> <li>Address guest inquiries promptly and professionally, providing expert recommendations on hotel services, events, and local attractions.</li> <li>Assist with the coordination of guest events or special occasions, ensuring all arrangements meet guest expectations.</li> <li>Build and maintain strong relationships with repeat guests and VIPs, offering thoughtful touches and personalized service to enhance loyalty.</li> <li>Collaborate with other hotel departments to ensure all guest requests are executed efficiently and seamlessly.</li> </ul> About You The ideal candidate for this position will have the following experience and qualifications: <ul> <li>Diploma in Hospitality Management, Business Administration or any related field.</li> <li>1 - 2 years of relevant experience in customer service or front desk roles within the hospitality industry</li> <li>Experience working in a multi-cultural environment</li> <li>Strong communication and interpersonal skills</li> <li>Software competencies - Microsoft Office programs</li> <li>Proficiency in English</li> </ul> About the Benefits At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development. <ul> <li>Supportive and inclusive work environment</li> <li>Access to Learning & Development programs and clear career pathways</li> <li>Opportunities for internal mobility within our global network</li> <li>Colleague discounts on food, beverage, and hotel stays worldwide</li> <li>Company-provided shared accommodation</li> <li>Comprehensive healthcare and life insurance coverage</li> <li>Paid annual leave and flight from your home country</li> <li>Performance-based incentives tailored to your role</li> <li>Competitive tax-free salary paid in UAE Dirhams (AED)</li> </ul> Seniority level <ul> <li>Not Applicable</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Other</li> </ul> Industries <ul> <li>Hospitality</li> </ul> Referrals increase your chances of interviewing at Jumeirah by 2x. Get notified about new Concierge jobs in Dubai, Dubai, United Arab Emirates.

Guest Services Executive - Concierge - Jumeirah Beach Hotel

DELANO

Summary
The Concierge is responsible for providing personalized, high-quality service to guests by assisting with a variety of requests, from booking reservations and transportation to providing recommendations for local attractions. This role ensures that each guest has a seamless and memorable stay by offering expert advice, arranging services, and attending to guest needs promptly.
Responsibilities
<ul>
 <li>Greet guests upon arrival and proactively offer assistance with any inquiries or special requests.</li>
 <li>Provide detailed information about the hotel s amenities, services, and policies.</li>
 <li>Respond to guest inquiries in person, over the phone, or via email, ensuring prompt and professional communication.</li>
 <li>Anticipate guest needs and tailor services to individual preferences, including room upgrades, dining reservations, and special occasions.</li>
 <li>Arrange transportation services, including taxis, private cars, and airport transfers.</li>
 <li>Provide personalized recommendations for local restaurants, attractions, entertainment, shopping, and activities.</li>
 <li>Make and confirm reservations for guests at restaurants, events, tours, and other local activities.</li>
 <li>Coordinate bookings for hotel amenities such as spa treatments, tours, or exclusive hotel experiences.</li>
 <li>Ensure guests are kept informed about reservation details and any changes or updates.</li>
 <li>Handle any issues or complaints guests may have, addressing concerns promptly and efficiently to ensure guest satisfaction.</li>
 <li>Offer solutions and alternatives for any requests or situations that may arise during a guest s stay.</li>
 <li>Coordinate with various hotel departments and external vendors to ensure all event details are executed seamlessly.</li>
 <li>Maintain an organized and efficient concierge desk or area, ensuring that all tools, brochures, and materials are up to date and accessible for guest use.</li>
 <li>Stay informed about hotel promotions, seasonal offerings, and new local attractions to provide the best advice to guests.</li>
 <li>Build rapport with guests, remembering their preferences and providing a personalized experience to encourage repeat visits.</li>
 <li>Maintain relationships with local service providers, vendors, and attractions to secure exclusive guest benefits and discounts.</li>
 <li>Keep current on local events, festivals, shows, and activities that guests may be interested in.</li>
 <li>Stay informed about the hotel s policies, services, and offerings to ensure accurate and helpful information is shared with guests.</li>
 <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property</li>
</ul>

Concierge

Marriott International

<div>Additional Information 
Job Number25171179 
Job CategoryRooms &amp; Guest Services Operations 
LocationW Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests&rsquo; needs and information prior to arrival that will lead to a unique, memorable and personal stay. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Concierge Goals
<ul><li>Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish work.</li></ul>
<ul><li>Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul>
<ul><li>Supports the establishment of an effective database to be used by all team members for restaurant and local attractions.</li></ul>
<ul><li>Establishes relationships with local attractions, restaurants and other businesses to enhance guests&rsquo; experiences.</li></ul>
<ul><li>Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).</li></ul>
<ul><li>Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.</li></ul>
<ul><li>Provides check-in and check-out services and handles reservations when needed.</li></ul>
<ul><li>Maintains knowledge of rooms and their locations, services and facilities of the hotel.</li></ul>
<ul><li>Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.</li></ul>
<ul><li>Responds to emergency situations using appropriate procedures.</li></ul>
<ul><li>Maintains awareness of daily operations and events at the hotel.</li></ul>
<ul><li>Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements</li></ul>
<ul><li>Provides warm welcome and anticipation of guest needs throughout their stay.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Supports employees understanding of customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluates results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives and the peers on relevant information in a timely manner.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Head Concierge ( Saudi National )

Swissôtel

QUALIFICATIONS AND JOB DESCRIPTION
 
Job Description
 
Greets all guests coming to the hotel and helps them for their direction
 Escorts all individuals who needs direction in the hotel
 Present in the lobby during any functions and events organized by hotel
 Keeps herself fully informed of hotel facilities, services, events and promotions.
 Makes paging service for the guests in the Lobby if needed
 Reports any unusual events to the concierge and Security
 Provides general information to the guests
 Watches cleanliness and tidiness of the Lobby area, informs HK and/or Engineering for requirements of cleaning or maintenance
 
Qualifications
 
Greeting customers as they enter a hotel, or event.
 Handling phone calls and customer queries.
 Assisting Front Office staff when necessary.
 Managing guest experiences, seating arrangements, and making sure that guests are provided with top-quality service.
 Fluent speaking in English.

Lobby Hostess

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