hotel concierge

six senses

<div>Duties and Responsibilities

As Residences Concierge (German Speaking), I will assume full responsibility for the efficient operation in the following:
<ul>
<li>Interact with the residents and hosts professionally, courteously, and positively and proactively seek feedback.
</li><li>Responsible for exceptional residents&rsquo; experiences from pre-move-in, move-in, and move-out.
</li><li>Conduct pre-arrival calls to arriving Residents, make pre-arrival arrangements, grocery orders, and amenity orders, and handle any other member arrival requests.</li>
<li>Welcome and acknowledge every Resident with a smile, eye contact, and a friendly verbal greeting, using the resident&rsquo;s name when possible.</li>
<li>Respond to and coordinate Residents&rsquo; requests for special arrangements or services (e.g., babysitting, business centre services, dry cleaning, financial services, flowers, interpretation services, mailing, notary, repairs, religious services, reservations, spa services, entertainment/sporting events, shopping, and any other relevant requests) by planning with approved specialized third-party vendors according to Six Senses guidelines.</li>
<li>Maintain a high standard of personal appearance, grooming, and hygiene.</li>
<li>Have knowledge of all safety, security, and emergency procedures related to the position in line with brand and statutory requirements.</li>
<li>Ensure the privacy of residents, partners, and guests by applying an extra level of protection to any sensitive personal data and using confidential information only to perform the job.</li>
<li>Have knowledge and strict adherence to LQA standards.</li>
<li>Be knowledgeable of all in-house and arriving Residents.
</li><li>Maintain up-to-date Residents profiles in the Property Management System.</li>
</ul>
Qualifications
To execute the position of Concierge (German Speaking), I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels or branded residences with proven results and includes the following:
<ul>
<li>Hospitality diploma/degree and experience in a similar role at luxury hotel or branded residences.
</li><li>Fluent in English; proficiency in German Language is a requirement.
</li><li>Technical skills include Advanced MS Office &ndash; Word, Excel, PowerPoint, and Outlook. I am also familiar with various hotel systems including PMS, and Residential Portal.
</li></ul>The above is intended to provide an overview of the role and responsibilities for a Residences Concierge (German Speaking) at Six Senses Dubai It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Residences Concierge-German Speaking- Six Senses The Palm Dubai

Jumeirah

Guest Services Executive - Concierge - Jumeirah Beach Hotel Join to apply for the Guest Services Executive - Concierge - Jumeirah Beach Hotel role at Jumeirah About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travellers. About Jumeirah Beach Hotel Jumeirah Beach Hotel is Jumeirah's founding property, characterised by its wave-like design, set along one of Dubai's most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children's facilities, complemented by a diverse selection of award-winning dining experiences. About the Job An exciting opportunity has arisen for a Guest Services Executive - Concierge to join Jumeirah Beach Hotel. The main duties and responsibilities of this role include: <ul> <li>Manage and fulfil special guest requests, such as dining reservations, transportation arrangements, and bespoke local experiences, ensuring personalized service.</li> <li>Address guest inquiries promptly and professionally, providing expert recommendations on hotel services, events, and local attractions.</li> <li>Assist with the coordination of guest events or special occasions, ensuring all arrangements meet guest expectations.</li> <li>Build and maintain strong relationships with repeat guests and VIPs, offering thoughtful touches and personalized service to enhance loyalty.</li> <li>Collaborate with other hotel departments to ensure all guest requests are executed efficiently and seamlessly.</li> </ul> About You The ideal candidate for this position will have the following experience and qualifications: <ul> <li>Diploma in Hospitality Management, Business Administration or any related field.</li> <li>1 - 2 years of relevant experience in customer service or front desk roles within the hospitality industry</li> <li>Experience working in a multi-cultural environment</li> <li>Strong communication and interpersonal skills</li> <li>Software competencies - Microsoft Office programs</li> <li>Proficiency in English</li> </ul> About the Benefits At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development. <ul> <li>Supportive and inclusive work environment</li> <li>Access to Learning & Development programs and clear career pathways</li> <li>Opportunities for internal mobility within our global network</li> <li>Colleague discounts on food, beverage, and hotel stays worldwide</li> <li>Company-provided shared accommodation</li> <li>Comprehensive healthcare and life insurance coverage</li> <li>Paid annual leave and flight from your home country</li> <li>Performance-based incentives tailored to your role</li> <li>Competitive tax-free salary paid in UAE Dirhams (AED)</li> </ul> Seniority level <ul> <li>Not Applicable</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Other</li> </ul> Industries <ul> <li>Hospitality</li> </ul> Referrals increase your chances of interviewing at Jumeirah by 2x. Get notified about new Concierge jobs in Dubai, Dubai, United Arab Emirates.

Guest Services Executive - Concierge - Jumeirah Beach Hotel

DELANO

Summary
The Concierge is responsible for providing personalized, high-quality service to guests by assisting with a variety of requests, from booking reservations and transportation to providing recommendations for local attractions. This role ensures that each guest has a seamless and memorable stay by offering expert advice, arranging services, and attending to guest needs promptly.
Responsibilities
<ul>
 <li>Greet guests upon arrival and proactively offer assistance with any inquiries or special requests.</li>
 <li>Provide detailed information about the hotel s amenities, services, and policies.</li>
 <li>Respond to guest inquiries in person, over the phone, or via email, ensuring prompt and professional communication.</li>
 <li>Anticipate guest needs and tailor services to individual preferences, including room upgrades, dining reservations, and special occasions.</li>
 <li>Arrange transportation services, including taxis, private cars, and airport transfers.</li>
 <li>Provide personalized recommendations for local restaurants, attractions, entertainment, shopping, and activities.</li>
 <li>Make and confirm reservations for guests at restaurants, events, tours, and other local activities.</li>
 <li>Coordinate bookings for hotel amenities such as spa treatments, tours, or exclusive hotel experiences.</li>
 <li>Ensure guests are kept informed about reservation details and any changes or updates.</li>
 <li>Handle any issues or complaints guests may have, addressing concerns promptly and efficiently to ensure guest satisfaction.</li>
 <li>Offer solutions and alternatives for any requests or situations that may arise during a guest s stay.</li>
 <li>Coordinate with various hotel departments and external vendors to ensure all event details are executed seamlessly.</li>
 <li>Maintain an organized and efficient concierge desk or area, ensuring that all tools, brochures, and materials are up to date and accessible for guest use.</li>
 <li>Stay informed about hotel promotions, seasonal offerings, and new local attractions to provide the best advice to guests.</li>
 <li>Build rapport with guests, remembering their preferences and providing a personalized experience to encourage repeat visits.</li>
 <li>Maintain relationships with local service providers, vendors, and attractions to secure exclusive guest benefits and discounts.</li>
 <li>Keep current on local events, festivals, shows, and activities that guests may be interested in.</li>
 <li>Stay informed about the hotel s policies, services, and offerings to ensure accurate and helpful information is shared with guests.</li>
 <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property</li>
</ul>

Concierge

Atlantis the Royal

<div></div><div><div>Residence Concierge - Altantis The Royal 
(18272)</div> 
<div></div>

A part of Kerzner International, a global leader in luxury hospitality, Atlantis The Royal is the most ultra-luxury experiential resort in the world. 


Crafted by the world&rsquo;s leading designers, architects, and artists, it is a destination where everything has been designed to challenge the boundaries of imagination. Located on the crescent of the Palm Island, it features 760 Rooms, Suites, and Signature Penthouses with panoramic sea and skyline views. Guests experience impeccable service, Michelin-starred and celebrity chef dining, immersive wellness, and unforgettable moments at every turn. 


Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritized, and careers truly thrive.<div>
About the role</div> 
<div></div>
<div>
The Residences concierge plays a vital role to the success of the Atlantis the Royal Residences and to the execution of the day to day Residential Operations. The Concierge is the focal point of contact for the Owners-for any request and need that they may have. You will be the key player of executing Amazing Experiences and Everlasting Memories for the Residents and their Generations to come. You will assist with all queries, plans or arrangements of the Residents and or guests. Supply Residence owners and guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities. You must anticipate service needs, including asking questions to better understand needs and watching/listening to preferences and acting on them whenever possible.</div> 
<div></div>
<div>
About you</div> 
<div></div>
<div>
Business Administration, Hotel Management or equivalent University degree is preferred. The right candidate must have at least 3 years hotel experience in a luxury environment and a secondary Language is desirable. Must have proficient Knowledge of Outlook, Word, Excel for data collection, collation, basic charts, PowerPoint and Publisher. Fluency in Russian language will be an addition to your application.</div> 
<div></div>

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives. 


With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</div>

Residence Concierge - Altantis The Royal

Fairmont

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
Job Description
As a Doorman at Fairmont Doha, you are the first point of contact for our guests. You will create a memorable arrival and departure experience by offering a warm welcome, personalized assistance, and elegant hospitality reflective of the Fairmont brand. The Doorman ensures smooth traffic flow at the hotel entrance, supports guest needs, and upholds the highest standards of luxury service.
Key Responsibilities<ul><li>
Warmly welcome guests upon arrival with courtesy, professionalism, and grace</li><li>
Offer assistance with doors, luggage, transportation, and directions</li><li>
Provide personalized service by recognizing returning guests and using guest names when possible</li><li>
Maintain a polished and friendly demeanor while anticipating guest needs</li><li>
Escort guests to the lobby when needed and coordinate with Bell Attendants for luggage handling</li><li>
Manage vehicle flow at the main entrance to ensure safe, efficient, and orderly operations</li><li>
Assist with valet coordination as required and notify the valet team of arriving vehicles</li><li>
Ensure the driveway and entrance areas remain clean, organized, and free of obstructions</li><li>
Liaise with Bell Desk, Valet, Concierge, and Front Office teams for seamless guest service</li><li>
Communicate guest arrivals, VIP status, and special requests promptly to relevant departments</li><li>
Assist with courier deliveries, taxis, ride requests, and private transportation arrangements</li><li>
Observe and report any suspicious activity to security immediately</li><li>
Support emergency procedures, including crowd control and evacuation assistance</li><li>
Ensure all safety and brand standards are followed at all times</li><li>
Maintain impeccable grooming and a professional appearance in accordance with Fairmont grooming standards</li><li>
Embody Fairmont&rsquo;s values, service culture, and commitment to luxury hospitality</li></ul> 

Qualifications 
<ul><li>
Previous experience in a luxury hotel or guest service role preferred</li><li>
Excellent communication and interpersonal skills</li><li>
Strong customer service focus with the ability to anticipate guest needs</li><li>
Physically able to stand for long periods and lift luggage when required</li><li>
Fluent in English; additional languages are an an advantage</li></ul></div>

Doorman

Raffles

<div>Company Description 
Raffles &amp; Fairmont Red Sea, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont&rsquo;s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
Raffles the Red Sea, located in the picturesque coastal city of Umluj, Saudi Arabia, is seeking an exceptional Chief Concierge to lead our concierge team and elevate our guest experience to new heights. As the Chief Concierge, you will be the face of our luxury resort, ensuring that every guest receives personalized, world-class service that exceeds their expectations.<ul><li>
Oversee and manage the concierge team, providing leadership, training, and mentorship to ensure exceptional service delivery</li><li>
Develop and maintain strong relationships with local vendors, attractions, and service providers to offer exclusive experiences to our guests</li><li>
Create and implement innovative concierge services and programs that align with the Raffles brand standards</li><li>
Handle VIP guest requests and complex itineraries with the utmost attention to detail and discretion</li><li>
Resolve guest concerns and complaints promptly and professionally, ensuring guest satisfaction at all times</li><li>
Collaborate with other departments to ensure seamless guest experiences across all touchpoints</li><li>
Stay informed about local and regional events, attractions, and cultural experiences to provide expert recommendations to guests</li><li>
Manage the concierge budget and resources effectively</li><li>
Continuously seek ways to improve guest services and implement best practices in luxury hospitality</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Hospitality Management or related field</li><li>
Minimum 5-7 years of experience in luxury hospitality, with a proven track record in concierge services or guest relations</li><li>
Les Clefs d'Or certification preferred</li><li>
Exceptional customer service skills with a passion for creating memorable guest experiences</li><li>
Strong leadership abilities with experience in team management and mentoring</li><li>
Excellent communication skills, both verbal and written</li><li>
Fluency in Arabic and English; additional languages are a plus</li><li>
Proficiency in hospitality management software and technologies</li><li>
In-depth knowledge of Umluj and the surrounding areas, including local attractions, dining options, and cultural experiences</li><li>
Strong problem-solving and decision-making skills</li><li>
Ability to remain calm and professional under pressure</li><li>
Flexibility to work varying shifts, including weekends and holidays</li><li>
Demonstrated understanding of luxury hospitality standards and guest expectations</li></ul> 

Additional Information 
What&rsquo;s in it for you...<ul><li>
The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</li><li>
The chance to define the pre-opening operations for two iconic resorts at one of the world&rsquo;s most anticipated new destinations.</li><li>
Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</li><li>
A competitive package and excellent opportunities for professional growth.</li><li>
Outstanding discounts across the global Accor and luxury brand network.</li></ul></div>

Chief Concierge, Raffles The Red Sea

IHG Hotels & Resorts

<div>As the world&rsquo;s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. With 190 rooms, indoor &amp; outdoor event space, restaurants &amp; bar. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star resort presence.

What's your passion? Whether you're into knitting, kite flying or karaoke, at IHG we're interested in YOU! We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great brands guests love. And we're looking for more people like this to join our dynamic &amp; committed team at the InterContinental Fujairah Resort.

Your Day to Day:

As Door Ambassador, you will demonstrate the highest standards of guest care and welcome to achieve the highest possible guest satisfaction. Assist Bell Service with their tasks and duties and will be expected to replace Bellman when required and also cover night shift regularly.
Some of your main role responsibilities are:
<ul>
<li>Manning the main door of the hotel, luggage service, message delivery, newspaper distribution.</li>
</ul>
Maintain high level and provide accurate information concerning hotel facilities, venues and functions; assisting guests with all enquiries, both hotel and non-hotel related
<ul>
<li>Be familiar and well aware of the hotel in-house activities of the day and key occurrences in the city/location including directions to key points of interests, restaurants, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems, and special events.</li>
<li>Greets guests at all times in a friendly and helpful manner and attempts to learn and use guest&rsquo;s name at every opportunity.
</li><li>Focus on the guest needs and go the extra mile. Immediately handles all guests&rsquo; requests and promptly follows up to ensure satisfaction.</li>
<li>Ensure a sound knowledge of the local area regarding history, places of interest and special events. Knowledgeable of where further information can be obtained.</li>
<li>Perform personal services such as delivering messages and packages, running errands and replying to guests&rsquo; queries and requests.</li>
<li>Ensure all measures are taken so as to guarantee that guests depart from the hotel with a positive impression of hotel services.</li>
<li>Attend to guest&rsquo;s complaints, inquiries and requests, refers problems to Manager if he/she unable to assist.</li>
<li>Take personal interest and pride to ensure that the Bell Service Area, hotel entrance and storing area are kept clean and in an orderly state at all times.</li>
<li>Whenever possible to anticipate guest&rsquo;s needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.</li>
<li>Ensure all customers receive a fast efficient and friendly and friendly service following the InterContinental Brand Standard Guidelines and the Standard of Operations Procedures of Front Office.</li>
<li>Actively develop positive and effective communication between Bell service and all other operational Departments.</li>
<li>Gain understanding of the departmental goals and financial targets and support your Line Manager to achieve these targets.
</li><li>Be aware of the hotel availability and of every opportunity to assist in maximizing room revenue.
</li></ul>Ideally, you'll have some or all of the following competencies and experience we're looking for:
<ul><li>Must possess previous work experience in a Front Office/Concierge environment or equivalent.</li>
<li>Is a team player and have strong verbal and communication skills.
</li><li>Candidate must be customer oriented and is flexible to work in various shifts.</li>
</ul>
In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to Belong.

So, what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking &quot;Apply Online&quot;.

We are an equal opportunity employer.
As the world&rsquo;s first and most global luxury hotel brand, InterContinental Hotels &amp; Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental&reg;️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you&rsquo;d like to embrace a world of opportunities, we&rsquo;d like to welcome you to the world&rsquo;s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Door Ambassador at InterContinental Fujairah Resort

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