hotel concierge

Hilton

<div>Concierge - Waldorf Astoria Doha Lusail
A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. 
 
What will I be doing?
A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Serve as a key point of contact for Guests and efficiently respond to Guest enquiries</li>
<li>Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others</li>
<li>Process and deliver messages for Guests</li>
<li>Deliver and safely storage Guest luggage</li>
<li>Stay current with all hotel services as well as daily VIP requests and special events</li>
<li>Ensure orderliness and safety guidelines around the lobby and front door areas</li>
<li>Provide support to Management as required, in cases of emergency</li>
<li>Project a professional manner with an emphasis on hospitality and Guest service</li>
<li>Maintain a clean, healthy, and safety working area</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
</ul>What are we looking for?
Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of different work situations</li>
<li>Ability to work on your own and as part of a team</li>
<li>Knowledge of the local area</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience working in Concierge in a hotel environment</li>
</ul>What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Concierge - Waldorf Astoria Doha Lusail

<div>Personal Concierge Agent (Front Office) | Waldorf Astoria Dubai Palm Jumeirah
A Personal Concierge Agent with Waldorf Astoria Hotels and Resorts is responsible for delivering personalized service by offering information about the hotel and the surrounding area to all Guests and VIP Guests, throughout their stay at the hotel.
What will I be doing
As a Personal Concierge Agent, you will be responsible for anticipating and addressing the needs of Guests and VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Personal Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Welcome, greet, and guide guests upon their arrival, ensuring a warm and seamless introduction to the hotel.</li>
<li>Act as the primary point of contact for regular and VIP guests, ensuring all team members are informed of their specific preferences and requirements.</li>
<li>Maintain accurate, up-to-date guest profiles in the system, with a focus on detail and adherence to data privacy regulations.</li>
<li>Collaborate with guests to understand their preferences for room decorations and coordinate arrangements to meet their needs and event themes.</li>
<li>Oversee the setup of room decorations, ensuring all details align with the guest&rsquo;s preferences, are aesthetically pleasing, safe, and completed on time.</li>
<li>Actively seek feedback from guests to ensure their satisfaction, and address any inquiries in a timely, efficient, and professional manner.</li>
<li>Serve as a trusted point of contact for long-term or VIP Diamond guests, offering guidance, recommendations, and information to enhance their stay.</li>
<li>Handle and resolve guest concerns or complaints quickly and effectively, ensuring guest satisfaction is always maintained.</li>
<li>Consistently deliver exceptional service in the Reception, Lobby, and Executive Lounge areas, ensuring a welcoming environment for all guests.</li>
<li>Demonstrate a comprehensive knowledge of hotel amenities, services, and events to maximize guest satisfaction and identify opportunities for upselling.</li>
<li>Foster positive communication and collaborative working relationships across all departments to ensure smooth operations.</li>
<li>Adhere to hotel security policies, fire safety regulations, and health and safety standards, ensuring a safe environment for both guests and staff.</li>
<li>Follow established procedures when using front-of-house equipment and property management systems to ensure compliance and operational efficiency.</li>
<li>Provide support to other hotel departments as needed, assisting with additional tasks to meet guest and hotel needs.</li>
<li>Act as the main point of contact for guest inquiries, offering advice, information, and booking services for various requests, including tours, tickets, restaurant reservations, medical services, and flight arrangements.</li>
<li>Accurately process and deliver guest messages and correspondence in a timely manner.</li>
<li>Safely handle and store guest luggage, ensuring security and organization at all times.</li>
<li>Stay informed of all hotel services and special events to remain prepared for daily VIP and guest requirements.</li>
<li>Ensure safety, cleanliness, and orderliness around the lobby and entrance areas, adhering to safety guidelines.</li>
</ul>What are we looking for
A Personal Concierge Agent serving Waldorf Astoria Hotels &amp; Resorts is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
<ul><li>Minimum 2-3 years of experience in a high-end or luxury hotel, or an equivalent setting</li>
<li>Proven track record of working as a Personal Concierge Agent or Front Desk Experience in a fast-paced environment.</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Positive attitude and good communication skills</li>
<li>Flexibility to respond to a variety of different work situations</li>
<li>Ability to work on your own and as part of a team</li>
<li>Excellent grooming standards</li>
<li>Knowledge of the local area</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Keen eye for detail and commitment to quality.</li>
<li>Ability to work a variety of shifts including weekends, days, afternoons and evenings</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience working in Personal Concierge in a luxury hotel</li>
<li>Fluency in German or Russian (both written and spoken) is required.</li>
</ul>What will it be like to work for Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Personal Concierge Agent (Front Office) | Waldorf Astoria Dubai Palm Jumeirah

<div>Personal Concierge - Waldorf Astoria Doha Lusail
A Personal Concierge directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. 
 
What will I be doing?
As Personal Concierge, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Personal Concierge will perform the following tasks to the highest standards:
<ul><li>Meet, greet and direct Guests who enter the lobby area</li>
<li>Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li>
<li>Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li>
<li>Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li>
<li>Manage, record and resolve promptly Guest or customer complaints</li>
<li>Ensure a very high level of customer service is constantly maintained for Reception and Lobby area</li>
<li>Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li>
<li>Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guests</li>
<li>Communicate with the Guest Experience Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget</li>
<li>Maintain good communication and work relationships in all hotel areas</li>
<li>Maintain staffing levels to meet business demands</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for?
Personal Concierge Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high levels of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a variety of different work situations</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in a customer service function or in a similar role</li>
<li>A passion for delivering an exceptional level of Guest service</li>
<li>IT proficiency</li> 
</ul> 
What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Personal Concierge - Waldorf Astoria Doha Lusail

six senses

<div>Duties and Responsibilities

As Residences Concierge Supervisor I will assume full responsibility for the efficient operation in the following:
<ul>
<li>I will focus on the rejuvenation of the residences experience.
</li><li>Residences amenities, services and products will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices.</li>
<li>I will ensure that all set policies, procedures, and best practices are in place and rigorously enforced.
</li><li>I will work in partnership with Guest Experience Maker, Guest Services, Reservations, Housekeeping, Engineering, F&amp;B, Spa/Six Senses Place, and other outsourced approved third-party shared service providers to ensure residents&rsquo; needs are anticipated and met for the overall smooth operation of residents&rsquo; living experience. Leading in the planning and execution of services and lifestyle activities involving residents and the hotel when applicable.
</li><li>I will have a thorough knowledge of all facilities, amenities, and services offered by the hotel and residences as well as their location and layout. I will oversee the management of the residents&rsquo; history and profile system in conjunction with the Reservations Manager/Concierge
</li><li>A high standard of personal appearance, grooming, and hygiene, plus comprehensive knowledge of safety, security, and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.
</li><li>I will be responsible for assisting in the planning and execution of services and lifestyle activities involving residents when applicable.</li>
<li>Documenting all residents&rsquo; requests, complaints, or problems immediately, implementing them into the approved Residential portal, and notifying the designated department while serving as a liaison between residents and various departments and builders/developers.
</li><li>I will also meet with the new residents to review the new residents&rsquo; move-in orientation.
</li><li>Establishing a relationship with HOA, and Board Members as a business partnership and working closely with the Estate Management and Director of Residences, on the day-to-day operations to comply with local and property-specific by-laws.
</li><li>Championing the Six Senses Residences Core brand guidelines for product and service delivery and ensuring alignment amongst the Residences teams.
</li><li>I will also create an environment that fosters Out-Of-the-Ordinary stories.
</li><li>Assist with responsibilities and duties in the absence of the Chief Concierge.
</li><li>Reviewing/Responding to the owner&rsquo;s feedback (verbally or in writing). Analysing owner&rsquo;s engagement results and other data to identify areas of improvement.</li>
<li>Maintains knowledge of and complies with all residence policies and procedures and protects the privacy of the residents.
</li><li>Develop and implement a program to increase resident engagement and enhance the residential living experience, incorporating personalised celebrations for special occasions such as birthdays and anniversaries, interactive events and activities, and other initiatives to create a sense of community and promote resident satisfaction.</li>
</ul>
Qualifications
To execute the position of Concierge Supervisor, I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels or branded residences with proven results and includes the following:
<ul>
<li>I possess a Bachelor&rsquo;s Degree in Hospitality, or Business Administration plus a minimum of three years of experience in a similar role at luxury hotel or branded residences.
</li><li>Fluent in English; proficiency in Russian or German is considered an asset.</li>
<li>Technical skills include Advanced MS Office &ndash; Word, Excel, PowerPoint, and Outlook. I am also familiar with various hotel systems including PMS, and Residential Portal.
</li></ul>The above is intended to provide an overview of the role and responsibilities for a Residences Concierge Supervisor at Six Senses Dubai It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Residences Concierge Supervisor - Six Senses The Palm Dubai

Radisson Hotel Group

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description 
Key Responsibilities of the Concierge Agent:
Supports the smooth operation of the Concierge department, ensuring every aspect of the guest journey and experience is delivered at the highest standard.
Works collaboratively as part of a team to maximize guest satisfaction and comfort, providing prompt, courteous, and effective responses to guest inquiries and resolving issues efficiently.
Takes ownership of assigned duties and tasks, ensuring all responsibilities are completed in a timely, professional, and service-oriented manner.
Contributes to the achievement of departmental plans, objectives, and hotel initiatives by supporting operational targets and service goals.
Assists in monitoring costs and inventory, ensuring resources are effectively utilized while maintaining productivity and performance standards.
Builds and nurtures strong working relationships with colleagues and guests, actively promoting the company&rsquo;s culture, vision, and values.
Ensures compliance with all relevant legislation, policies, and procedures, maintaining accurate documentation for internal and external audits, and following up on required actions. 
Qualifications 
Requirements of the Concierge &#1616;Agent:<ul><li>Experience in Concierge &#1616;beneficial but not essential</li><li>Hands-on approach with a can-do work style</li><li>Commitment to delivering exceptional guest service with a passion for the hospitality industry</li><li>Ability to find creative solutions taking ownership for duties and tasks assigned</li><li>Personal integrity, with the ability to work in an environment that demands excellence</li><li>Experience of working with IT systems on various platforms</li><li>Strong communication skills</li></ul> 
Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

Concierge Agent ( Saudi Only )

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description 
Are you passionate about hospitality and love making guests feel welcome from the moment they arrive? Join us as Concierge / Valet / Bellboy and be part of the Front Office team that delivers seamless arrivals, departures, and memorable experiences.
What you&rsquo;ll do:<ul><li>
Welcome guests on arrival with warmth and professionalism</li><li>
Assist with luggage handling, storage, and room escorting</li><li>
Provide valet parking services safely and efficiently</li><li>
Share local knowledge, directions, and recommendations with guests</li><li>
Support the Concierge team with requests such as bookings, transport, and information</li><li>
Ensure lobby and entrance areas are clean, organized, and guest-ready at all times</li></ul> 
Qualifications<ul><li> 
Previous hospitality or customer service experience preferred</li><li>
Valid driving license for valet responsibilities</li><li>
Strong communication skills and a professional appearance</li><li>
Physically fit to handle luggage and assist guests as needed</li><li>
Service-oriented, proactive, and a team player</li><li>
A Yes I Can! attitude with genuine passion for guest care</li></ul> 
Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

Front Office - CONCIERGE/VALET/BELLBOY

Verve Wellness

About Verv&eacute; WellnessVerv&eacute; Wellness is Dubai&rsquo;s premier home-service longevity and wellness provider, specializing in advanced IV therapy, peptide and hormone optimization, functional testing, and holistic biohacking solutions. We deliver personalized, medical-grade care directly to clients&rsquo; homes, hotels, and offices with the highest standards of luxury and confidentiality.Our Concierge Receptionist is the voice of Verv&eacute;, handling client communications with precision and care, ensuring a seamless experience while guiding clients through their wellness journey.Key Responsibilities<ul><li>Client Care &amp; Communication</li><li>Act as the first point of contact via phone, WhatsApp, and email, ensuring a warm and professional client experience.</li><li>Provide clear, accurate information about services and memberships (without medical advice).</li><li>Follow up with clients to confirm satisfaction and encourage repeat bookings.</li><li>Scheduling &amp; Coordination</li><li>Manage daily appointments for nurses, doctors, and wellness practitioners across multiple locations.</li><li>Anticipate logistics (traffic, travel time, urgent bookings) to ensure punctual service.</li><li>Handle last-minute changes and VIP requests with professionalism and discretion.</li><li>Service Excellence &amp; Upselling</li><li>Understand Verv&eacute;&rsquo;s services well enough to recommend suitable add-ons (e.g., vitamin boosts with IVs, peptide programs, memberships).</li><li>Identify opportunities to upgrade client experiences, always with tact and client focus.</li><li>Contribute to sales growth by turning inquiries into bookings.</li><li>Operations &amp; Administration</li><li>Maintain organized booking records and client files (CRM system training provided).</li><li>Process payments, invoices, and track membership renewals.</li><li>Ensure strict confidentiality</li></ul>Qualifications &amp; Skills<ul><li>Previous experience in hospitality, concierge, medical admin, or wellness services preferred.</li><li>Quick learner with the ability to absorb new product/service knowledge and communicate it confidently.</li><li>Strong English communication</li><li>Professional appearance and interpersonal skills suited for VIP clientele.</li><li>Ability to multitask in a fast-paced, high-demand environment.</li><li>Proficiency in Microsoft Office; experience with CRM/booking software is an advantage.</li></ul>Who We&rsquo;re Looking ForWe&rsquo;re seeking a smart, proactive, and adaptable professional. Someone who can:<ul><li>Learn quickly and master a wide range of wellness and medical services.</li><li>Deliver five-star, concierge-level service to high-profile clients.</li><li>Stay composed under pressure and find solutions quickly.</li><li>Support not just operations, but also growth through client relationship-building and upselling.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED6,000.00 per month

Concierge/Receptionist

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