hotel concierge

PrimeView Hospitality

Overview: We are seeking a professional Guest Service Associate to join our team in providing exceptional customer service and hospitality at our hotel. The Guest Service Associates are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.RESPONSIBILITIES:<ul><li>Approach all encounters with guests and associates in a friendly service oriented manner.</li><li>Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).</li><li>Maintain regular attendance in compliance with hotel standards as required by scheduling which will vary according to the needs of the hotel.</li><li>Comply at all times with hotel policies standards and regulations to encourage safe and efficient hotel operations.</li><li>Greet and welcome all guests approaching the Front Desk in accordance with hotel standards; maintain a friendly and warm demeanor at all times.</li><li>Maintain proper operation of the telephone switchboard and ensure that all hotel performance standards are met.</li><li>Handle requests for information mail and messages in an efficient and courteous manner.</li><li>Answer guest inquires about hotel service facilities and hours of operation.</li><li>Answer inquiries from guests regarding restaurants transportation entertainment etc.</li><li>Establish and maintain good communications and team work with fellow associates and other departments within the hotel.</li><li>Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.</li><li>Obtain all necessary information when taking room reservations and follow rate quoting scenario.</li><li>Be familiar with all hotel policies and house rules as well as hospitality terminology.</li><li>Have knowledge of and assist in emergency procedures as required.</li><li>Handle check-ins and check-outs in a friendly efficient and courteous manner.</li><li>Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.</li><li>Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.</li><li>As needed deliver guest items such as luggage, newspapers, messages, packages, amenities or other items requested by guests or team members.</li><li>Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.</li><li>Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds.</li></ul>QUALIFICATIONS:<ul><li>High School diploma or equivalent required; College course work in related field will be an advantage, especially with future promotions and opportunities.</li><li>Experience in a hotel or a related field preferred.</li><li>Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.</li><li>Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.</li><li>Must be able to convey information and ideas clearly.</li><li>Must be able to evaluate and select among alternative courses of action quickly and accurately.</li><li>Must work well in stressful high pressure situations.</li><li>Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.</li><li>Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.</li><li>Must be able to work with and understand financial information and data and basic arithmetic functions.</li><li>Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing.</li><li>Ability to read comprehend and write simple instructions and/or short correspondence and memos.</li><li>Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations.</li><li>An operational knowledge of Microsoft Office suite.</li><li>Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays.</li><li>Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc.).</li><li>Ability to participate in the creation of an enjoyable work environment.</li></ul>Join our team as a Guest Service Associate to contribute to creating memorable experiences for our guests while enjoying a dynamic work environment.Company OverviewThe associates we are seeking are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility .The hotel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Job Types: Full-time, Part-timePay: From $14.00 per hourAbility to Commute:<ul><li>Streetsboro, OH 44241 (Required)</li></ul>Work Location: In person

Guest Service Associate/Hotel Front Desk

Aga Khan University

<div><div>Senior Assistant, Department of Concierge Service - (260002D9)</div><div><div> 
</div>Senior Assistant, Department of Concierge Service
Entity: Aga Khan University Hospital
Location: Karachi, Pakistan
Introduction:
The Aga Khan University Hospital (AKUH) is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals, 30+ Medical Centres, and over 290+ Clinical Laboratories, 30+ Pharmacies in over 120+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The Hospital provides Zakat for those patients who are eligible, and the health systems offers generous Patient Welfare to support those in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing.
As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.
Responsibilities:
You will be responsible to:<ul><li>
answer phone calls professionally and relay messages to the concerned</li><li>
greet and assist patients, guests, and visitors with courteous manner</li><li>
organize and facilitate clinic appointments, including online requests</li><li>
coordinate and facilitate VIP patient visits in emergency and inpatient areas, and conduct periodic visits to admitted clients while maintaining their strict confidentiality</li><li>
provide excellent support to VIP patients and their families</li><li>
coordinate with diagnostic and support departments to ensure smooth service delivery</li><li>
collaborate with relevant departments and maintain good relationship with them</li><li>
support departmental projects and perform other assigned duties.</li></ul></div><div></div><div><div> 
</div>Requirements:
You should have:<ul><li>
a Bachelor&rsquo;s degree and at least two years of relevant or administrative experience while having industry-specific experience will be an added advantage</li><li>
professional, courteous, and patient-focused attitude and possess knowledge of general office practices</li><li>
excellent interpersonal skills, particularly communications with ability to handle stressful situations</li><li>
neat and well-groomed appearance with focus on customer experience</li><li>
proficiency in the use of computer applications, particularly MS Office package</li><li>
willingness to work in shifts and work on extended hours on need-basis.</li></ul>
Comprehensive employment reference checks will be conducted<div> 
</div></div><div>
Primary Location: Pakistan</div><div>
Organisation: Aga Khan Hospital &amp; Medical College</div><div>
Employee Status: Regular</div><div>
Job Type: Standard</div><div>
Job Posting: 12/06/2026, 12:16:29 AM</div><div>
Closing Date: 21/06/2026, 1:59:00 PM</div></div>

Senior Assistant, Department of Concierge Service

Marriott International

<div>Additional Information 
Job Number26068821 
Job CategoryRooms &amp; Guest Services Operations 
LocationSaadiyat Island, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 

As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors. 
The Butler provides bespoke experiences and services to fulfill all guest needs during pre-arrival, check-in, throughout the stay and upon departure, in partnership with other departments in the hotel operation. This includes coordinating efforts of Butler Valets, and verifying that other departments supporting butler services are equipped to meet guest needs. The Butler is key to building rapport with guests, proactively anticipate guest needs and acting upon them where possible. 
While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Butler&rsquo;s success is rooted in a deep passion for service, uncompromising standards, the ability to anticipate needs and impeccable interpersonal skills. 
You will also be expected to create a safe workplace, follow company policies and procedures, uphold quality standards, and ensure your uniform, personal appearance, and communications are professional. Butler team members will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Butler team members &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Supervisory Experience: No supervisory experience.
License or Certification: None 
REQUIRED QUALIFICATIONS
Related Work Experience: 6-months related work experience required. 

</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Butler-St. Regis

<div>Additional Information 
Job Number26067834 
Job CategoryHousekeeping &amp; Laundry 
LocationMarasi Drive, Dubai, United Arab Emirates, United Arab Emirates, 191984 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts &ndash; to get it right for our guests and our business each and every time.</div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Hotel Cleanliness Expert - The St. Regis Downtown Dubai

<div>Additional Information 
Job Number26067829 
Job CategoryRooms &amp; Guest Services Operations 
LocationMarasi Drive, Dubai, United Arab Emirates, United Arab Emirates, 191984 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 

As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors. 
The Butler provides bespoke experiences and services to fulfill all guest needs during pre-arrival, check-in, throughout the stay and upon departure, in partnership with other departments in the hotel operation. This includes coordinating efforts of Butler Valets, and verifying that other departments supporting butler services are equipped to meet guest needs. The Butler is key to building rapport with guests, proactively anticipate guest needs and acting upon them where possible. 
While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Butler&rsquo;s success is rooted in a deep passion for service, uncompromising standards, the ability to anticipate needs and impeccable interpersonal skills. 
You will also be expected to create a safe workplace, follow company policies and procedures, uphold quality standards, and ensure your uniform, personal appearance, and communications are professional. Butler team members will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Butler team members &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Supervisory Experience: No supervisory experience.
License or Certification: None 
REQUIRED QUALIFICATIONS
Related Work Experience: 6-months related work experience required. 

</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Butler - The St. Regis Downtown Dubai

Rixos

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg; 
Job Description 
**Chief Concierge**
**Key Responsibilities:**<ul><li>
Provide comprehensive support to guests regarding all inquiries, encompassing both hotel-related and external service matters</li><li>
Participate in mandatory shift briefings to ensure full awareness of hotel activities and operational requirements</li><li>
Establish and maintain strategic relationships with the Airport Authority, retail partners, and service providers within the vicinity, ensuring current information on their offerings and promotions</li><li>
Maintain comprehensive and current knowledge of daily activities, significant local occurrences, and key destinations, including directions to points of interest, dining establishments, entertainment venues, shopping facilities, cinemas, sporting and recreational facilities, financial institutions, consulates, transportation systems, and special events</li><li>
Oversee and manage guest correspondence, messages, courier services, and parcel postage in accordance with guest requests and hotel standards</li></ul> 

Qualifications 
<ul><li>
Minimum 5 years of experience in Concierge operations within a luxury hotel or resort, including at least 4 years in a supervisory or leadership role.</li><li>
Proven ability to deliver highly personalized guest experiences and exceed the expectations of VIP, and long-stay guests.</li><li>
Strong destination knowledge of Egypt's North Coast and surrounding attractions, with the ability to curate bespoke experiences.</li><li>
Excellent communication and interpersonal skills in English; Arabic and additional languages are an advantage.</li><li>
Demonstrated ability to lead, motivate, and develop a high-performing Concierge team.</li><li>
Strong organizational skills with the ability to manage multiple priorities in a fast-paced luxury environment.</li></ul></div>

Chief Concierge

<div>Company Description 
Welcome to SLS The Red Sea, where bold creativity and unapologetic luxury come to life.
Part of Ennismore&rsquo;s globally celebrated lifestyle portfolio, SLS Hotels are known for redefining hospitality through striking design, elevated service, and magnetic social energy. Now open on the Red Sea coast, SLS The Red Sea stands as one of Saudi Arabia&rsquo;s most exciting lifestyle destinations.
The resort features 150 impeccably designed keys, five dynamic Food &amp; Beverage venues, and a luxurious spa sanctuary, offering guests a seamless blend of indulgence, entertainment, and escape. From vibrant dining experiences to moments of pure relaxation, every detail is crafted to surprise, inspire, and connect.
More than a hotel, SLS The Red Sea is a living stage&mdash;a place where creativity thrives, individuality is celebrated, and bold ideas are encouraged. As the journey continues beyond opening, we are building a passionate team to shape the future of this iconic destination. If you&rsquo;re driven by excellence, energized by lifestyle hospitality, and ready to be part of something extraordinary, this is where your story continues. 
Job Description 
The Guest Relations Host is responsible for delivering exceptional, personalized service to guests throughout their stay. The role focuses on anticipating guest needs, handling requests and feedback, resolving issues promptly, and ensuring a seamless and memorable luxury experience. It also involves coordinating with different hotel departments to enhance guest satisfaction and maintain high service standards.
KEY RESPONSIBILITIES<ul><li>
Welcome and engage with guests in a warm, professional, and personalized manner</li><li>
Anticipate guest needs and provide proactive service throughout their stay</li><li>
Handle guest inquiries, requests, feedback, and complaints promptly and effectively</li><li>
Coordinate with departments such as Housekeeping, F&amp;B, and Concierge to fulfill guest needs</li><li>
Ensure all guest preferences and special requests are recorded and communicated accurately</li><li>
Assist with VIP arrivals, special occasions, and personalized guest experiences</li><li>
Monitor guest satisfaction and follow up to ensure issues are fully resolved</li><li>
Maintain detailed records of guest interactions, preferences, and feedback</li><li>
Support check-in and check-out processes when required</li><li>
Promote hotel services, amenities, and experiences to enhance guest satisfaction</li><li>
Handle service recovery situations professionally to maintain guest loyalty</li><li>
Ensure smooth communication between guests and hotel departments</li><li>
Maintain high standards of luxury service and hospitality etiquette</li><li>
Respond to guest messages, calls, and digital requests in a timely manner</li><li>
Assist in organizing guest activities, reservations, and special arrangements</li><li>
Ensure confidentiality and privacy of guest information at all times</li><li>
Contribute to continuous improvement of guest experience standards</li><li>
Support management in achieving guest satisfaction and service excellence goals</li></ul> 

Qualifications 
<ul><li>
Diploma or Bachelor&rsquo;s degree in Hospitality Management, Tourism, or related field</li><li>
1&ndash;3+ years of experience in guest services, front office, concierge, or hospitality roles (luxury hotel experience preferred)</li><li>
Strong understanding of luxury hospitality standards and guest service principles</li><li>
Familiarity with hotel operations and Property Management Systems (PMS) is an advantage</li><li>
Proficiency in Microsoft Office applications and communication tools</li><li>
Fluency in English; additional languages are an advantage</li></ul></div>

Guest Relations Host (Saudi National)

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