hotel duty manager

Hilton

<div><p>Duty Manager - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)</p><p>
LXR Hotels &amp; Resorts is a collection of independent, luxury properties that celebrate the unique character of each destination. Every hotel in the LXR portfolio offers a bespoke experience, combining authentic service with refined elegance and cultural richness. At LXR, we believe in creating unforgettable moments for our guests&mdash;and extraordinary opportunities for our team members.</p><p>
</p><p>A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.</p><p><b><br>
What will I be doing?</b><br>
</p><p>A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul><li>
Occupy the hotel lobby and other public areas, particularly at busy times</li><li>
Engage Guests in conversation and provide general assistance</li><li>
Manage, record, and resolve promptly all Guest complaints</li><li>
Meet and greet VIP Guests and major corporate clients upon arrival</li><li>
Coordinate the services and special facilities provided to long-stay Guests</li><li>
Understand all credit procedures and ensure they are applied</li><li>
Stay current with all hotel products, services, policies and emergency procedures</li><li>
Monitor Guest satisfaction reports and implement actions to improve results</li><li>
Handle, record and follow through with management issues or emergencies that arise</li><li>
Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.</li></ul><p><b>
What are we looking for?</b></p><p>
Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><p>
</p><p></p><ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail sector</li><li>
Good knowledge of Health and Safety and security procedures</li><li>
Calm, efficient and the ability to work well under pressure</li><li>
Excellent leadership skills and exceptional communication skills</li><li>
A passion for delivering exceptional levels of guest service</li><li>
Possesses strong commercial acumen, with experience in increasing profitability in a tight market sector</li><li>
Experience in managing budgets, revenue proposals and forecasting results in a similar sized property</li><li>
Previous role as a senior supervisor or Duty Manager in a similar quality hotel</li><li>
A degree or diploma in Hotel Management or equivalent</li><li>
An in-depth knowledge of the hotel, leisure or service sector</li></ul><p><br>
</p><p></p><p><br>
<b>What will it be like to work for Hilton?</b></p><p>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Duty Manager - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)

Confidential

<div>
 <p>
  On the look for a proactive and guest-focused Duty Manager to oversee hotel operations during assigned shifts and ensure an exceptional guest experience in line with five-star service standards. This role requires strong leadership, problem-solving, and decision-making skills to support smooth daily operations across all departments.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  &bull; Act as the Manager on Duty, overseeing hotel operations and representing management in the absence of senior leaders.
 </p>
 <p>
  &bull; Ensure seamless guest experiences from arrival to departure, handling VIPs, special requests, and complaints with discretion.
 </p>
 <p>
  &bull; Coordinate with all departments (Front Office, Housekeeping, F&amp;B, Security, Engineering) to guarantee service excellence.
 </p>
 <p>
  &bull; Monitor lobby and public areas, ensuring cleanliness, guest safety, and brand presentation at all times.
 </p>
 <p>
  &bull; Manage and resolve guest issues promptly, turning challenges into positive outcomes.
 </p>
 <p>
  &bull; Conduct daily operational inspections and follow up on service standards (Forbes/LQA).
 </p>
 <p>
  &bull; Support Front Office operations, staff supervision, and team motivation.
 </p>
 <p>
  &bull; Ensure compliance with health, safety, and security procedures.
 </p>
 <p>
  &bull; Prepare daily reports for senior management on operations, incidents, and guest feedback.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <p>
  &bull; 2&ndash;3 years&rsquo; experience in Front Office/Rooms Division within a five-star luxury hotel, with prior supervisory or duty manager experience preferred.
 </p>
 <p>
  &bull; Excellent leadership, communication, and interpersonal skills.
 </p>
 <p>
  &bull; Strong problem-solving abilities with a calm, professional demeanor under pressure.
 </p>
 <p>
  &bull; Proficiency in Opera PMS and MS Office; multilingual skills are an advantage.
 </p>
 <p>
  &bull; Flexibility to work shifts, weekends, and holidays.
 </p>
 <p>
  &bull; Fluency in English, both written and spoken - additional languages are a plus.
 </p>
</div>


Duty Manager

HILTON TÜRKİYE

<div><h2 class="jobSectionHeader"><b>Job Description</b></h2><div>
A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.<br>
<br>
<b>What will I be doing?</b><br>
<ul><li>A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</li>
<li>Occupy the hotel lobby and other public areas, particularly at busy times</li>
<li>Engage Guests in conversation and provide general assistance</li>
<li>Manage, record, and resolve promptly all Guest complaints</li>
<li>Ensure that all team members are knowledgeable about Hilton Honors</li>
<li>To carry out detailed control of general areas and to inform relevant departments when necessary.</li>
<li>Meet and greet guests and major corporate clients upon arrival</li>
<li>Coordinate the services and special facilities provided to long-stay Guests</li>
<li>Understand all credit procedures and ensure they are applied</li>
<li>Stay current with all hotel products, services, policies and emergency procedures</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Handle, record and follow through with management issues or emergencies that arise</li>
<li>Conduct any Health and Safety procedures, if required, including fire walks, food safety</li>
</ul>
<br>
<b>What&rsquo;s in it for me?</b><br>
<ul><li>Competitive Salary</li>
<li>Monthly Transportation Fare</li>
<li>Private Health Insurance (after 6 months tenure)Carpark subscription on discounted fee</li>
<li>Go Hilton Membership (Team Member Travel Program and Family &amp; Friends Travel Program with discounted room rates in Hilton Hotels Worldwide)</li>
<li>50% discount on personal food &amp; beverage consumption in the participant Hilton hotels.</li>
<li>Free laundry and dry cleaning for business attire</li>
<li>Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for mothers who have just given birth)</li>
<li>1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members</li>
<li>Paid Paternity leave &ndash; 14 days</li>
<li>Unlimited Training and development opportunities in and out of the Hotel</li>
<li>Unlimited online courses opportunities from our own Hilton University</li>
<li>Opportunity to make a positive impact on environment and community with Travel with Purpose program</li>
</ul></div><h2 class="jobSectionHeader"><b>Required Skills</b></h2><div>
<b>What are we looking for?</b><br>
<ul><li>Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:</li>
<li>2 years' experience in previous role as a senior supervisor or Duty Manager in a similar quality hotel</li>
<li>Turkish as a native language and excellent command of English</li>
<li>IT Proficiency. OnQ knowledge is an advantage</li>
<li>Good knowledge of Health and Safety and security procedures</li>
<li>Excellent leadership skills and exceptional communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Possess strong commercial acumen, with experience in increasing profitability in a tight market sector</li>
</ul>
<br>
<b>What will it be like to work for Hilton?</b><br>
<br>
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>Summary Info</b></h2><ul>
<div><p><b>Position</b></p>
<div>:</div>
<div>Duty Manager
</div></div><div><p><b>Sector</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>Department</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>Working Type</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>Working Preference</b></p>
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div><p><b>Career Level</b></p>
<div>:</div>
<div>Orta D&uuml;zey Y&ouml;netici
</div></div><div><p><b>Location</b></p>
<div>:</div>
<div>&#304;stanbul Avrupa Yakas&#305; Beyo&#287;lu
</div></div><div><p><b>Experience</b></p>
<div>:</div>
<div>2-8 y&#305;l
</div></div><div><p><b>Publish Date</b></p>
<div>:</div>
<div>22.08.2025
</div></div><div><p><b>Refresh Date</b></p>
<div>:</div>
<div>5.09.2025
</div></div><div><p><b>Last Application Date</b></p>
<div>:</div>
<div>30.09.2025</div></div></ul></div>

ISTTK- Duty Manager

<div>
 <strong>
  <em>
   Hilton Istanbul Bosphorus - Making Hotel History in Istanbul Since 1955
   <br/>
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  </em>
 </strong>
 <em>
  Hilton Istanbul Bosphorus holds a special place in history as the first Hilton hotel built outside the Americas. Since 1955, we&rsquo;ve set the scene for some of the grandest moments, most exciting events, and biggest stars in modern Turkey. Learn how it all began before you make your own memories at Hilton Istanbul Bosphorus.
  <br/>
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  <em>
   Historic Moments at Hilton Istanbul
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   Hilton Istanbul was the first modern hotel built in Europe after the Second World War.
  </li>
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  <li>
   Hilton Istanbul appears in the opening scene of 1963&rsquo;s From Russia with Love, starring Sean Connery as James Bond.
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 </ul>
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  <li>
   Istanbul&rsquo;s first discotheque, Cloud 9, opened at Hilton Istanbul in 1972.
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  <li>
   Pilsen Pub, built in Hilton Istanbul in 1972, was the home of Istanbul&rsquo;s first happy hour.
  </li>
 </ul>
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  <li>
   Muhammad Ali was staying at Hilton Istanbul when he announced his retirement from boxing in 1976.
  </li>
 </ul>
 <ul>
  <li>
   Hilton Istanbul has hosted royalty, politicians, and famous figures including Grace Kelly, Sophia Loren, and Louis Armstrong.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Hilton Istanbul Bosphorus has been also described as the university of tourism and filling the earth with the light and warmth of hospitality since 1955.
 <br/>
 <br/>
 As Hilton T&uuml;rkiye we have been awarded with the Great Place to Work Academy &ndash; Best Place to Work award many times.
 <br/>
 <br/>
 <strong>
  THE ROLE:
  <br/>
  <br/>
 </strong>
 We are looking for the potential candidate for
 <strong>
  Duty Manager
 </strong>
 position in our Legendary Hotel Hilton Istanbul Bosphorus.
 <br/>
 <br/>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive Salary
  </li>
  <li>
   Health Insurance or Private Pension after 6 months of service
  </li>
  <li>
   Carpark subscription on team member rate
  </li>
  <li>
   Go Hilton: Team member rate while staying in Hilton Hotels both in &amp; out of Turkey.
  </li>
  <li>
   50% discount on personal food &amp; beverage consumption in the hotels.
  </li>
  <li>
   Social aid package
  </li>
  <li>
   Free laundry and dry cleaning for business attire
  </li>
  <li>
   Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for new mother team members)
  </li>
  <li>
   1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members
  </li>
  <li>
   Paid Paternity leave &ndash; 14 days
  </li>
  <li>
   Unlimited Training and development opportunities in and out of the Hotel
  </li>
  <li>
   Unlimited online courses opportunities from our own Hilton University
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   As a Duty Manager, specifically, you would be responsible for performing the following tasks to the highest standards:
  </li>
  <li>
   To provide consistent and superior service, and maintain high service standards
  </li>
  <li>
   Actively seeking verbal feedback from customers on a regular basis.
  </li>
  <li>
   Agreeing and implementing actions to improve customer service.
  </li>
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   Positively dealing with and learning from customer complaints and comments.
  </li>
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   Making sure all customer requests and queries are responded to promptly and effectively.
  </li>
  <li>
   Welcoming personally &lsquo;special attention&rsquo; and VIP guests.
  </li>
  <li>
   To be fully aware and competent in accident report procedures, maintenance fault reporting procedures, fire policy and procedure, bomb threat procedure, procedure in case of doctor assistance required and First Aid
  </li>
  <li>
   To have perfect knowledge of company&rsquo;s Health &amp; Safety Policy, and to act always accordingly.
  </li>
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   To have thorough knowledge of department Brand Standards.
  </li>
  <li>
   Editing Duty Manager Log daily and distributing it to all related people.
  </li>
  <li>
   Ensuring all comments referring to SALT and Guest Assistance are inserted in guest profile for future reference.
  </li>
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   Having a detailed knowledge and daily completion of the DM checklist.
  </li>
  <li>
   Ensuring daily follow up on DM reports are done by appropriate department
  </li>
  <li>
   Reporting any defects and faults to appropriate department and following up on it
  </li>
  <li>
   To contribute to the overall security of the hotel by reporting any unusual occurrences to security department.
  </li>
  <li>
   Ensuring the shift is reviewed and hand over and briefings are carried out.
  </li>
  <li>
   Maintaining in-depth technical knowledge and skills required for the job.
  </li>
  <li>
   Work within all pre-set budgetary limits.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
 <br/>
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 <ul>
  <li>
   Hospitality - We're passionate about delivering exceptional guest experiences.
  </li>
  <li>
   Integrity - We do the right thing, all the time.
  </li>
  <li>
   Leadership - We're leaders in our industry and in our communities.
  </li>
  <li>
   Teamwork - We're team players in everything we do.
  </li>
  <li>
   Ownership - We're the owners of our actions and decisions.
  </li>
  <li>
   Now - We operate with a sense of urgency and discipline
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   <br/>
  </li>
 </ul>
 <strong>
  If your values match ours, we are also looking for your ability to;
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Comply with all Hilton International company policies.
  </li>
  <li>
   Comply with all systems and procedures as laid down by the DO, GM and Hilton International.
  </li>
  <li>
   Act in accordance with fire, health and safety regulations and follow the correct procedures when required
  </li>
  <li>
   The management reserves the right to change/extend this statement if necessary at any point of time during her/his employment.
  </li>
  <li>
   The holder of this statement can be asked to take on other tasks in addition of the ones stated, in a reasonable framework
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Work Location : Hilton Istanbul Bosphorus
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  Work Locations
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 Hilton Istanbul Bosphorus
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  Schedule
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 Full-time
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  Brand
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 Hilton Hotels &amp; Resorts
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  Advertised Salary
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 NA
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  Job
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 Guest Services, Operations, and Front Office
</div>


Naik Foundation

<p>The Duty Manager / Senior Front Office Manager is responsible for the smooth and efficient running of front office operations while also acting as the hotel's manager on duty. This role ensures that guest satisfaction, operational efficiency, team performance, and revenue opportunities are maximized. It requires strong leadership, problem-solving skills, and the ability to act with autonomy and authority.</p><p><b>Key Responsibilities:Guest Service &amp; Front Office Operations</b></p><ul><li>Oversee day-to-day operations of the Front Office (Reception, Concierge, Bell Desk, and possibly Reservations).</li><li>Ensure seamless check-in/check-out processes and excellent guest experience.</li><li>Handle guest complaints and resolve issues in a timely and professional manner.</li><li>Maintain a visible presence in the lobby to anticipate and address guest needs.</li></ul><p><b>Duty Management Responsibilities</b></p><ul><li>Act as Manager on Duty (MOD), responsible for the entire property during assigned shifts.</li><li>Respond to emergencies and coordinate with relevant departments or external agencies when required.</li><li>Monitor safety, security, and cleanliness standards across the property.</li><li>Prepare Duty Manager reports and communicate critical issues to senior management.</li></ul><p><b>Team Leadership</b></p><ul><li>Supervise, train, and mentor front office staff, ensuring adherence to service standards and SOPs.</li><li>Schedule staffing to ensure appropriate coverage.</li><li>Conduct performance evaluations and provide feedback and coaching.</li><li>Foster a collaborative and motivating team environment.</li></ul><p><b>Revenue &amp; Financial Management</b></p><ul><li>Support front desk in upselling rooms and promoting hotel services to maximize revenue.</li><li>Monitor daily revenue reports and assist in managing departmental budgets.</li><li>Ensure proper cash handling, billing procedures, and financial controls.</li></ul><p><b>Administration &amp; Reporting</b></p><ul><li>Maintain accurate records of incidents, guest feedback, and operational issues.</li><li>Ensure compliance with brand standards, legal, and regulatory requirements.</li><li>Liaise with other departments (Housekeeping, Maintenance, F&amp;B) to ensure guest satisfaction and smooth operations.</li></ul><p><b>Qualifications &amp; Requirements:</b></p><ul><li>Degree or Diploma in Hospitality Management or related field.</li><li>Minimum 15 years of Front Office experience, including supervisory or managerial roles.</li><li>Strong communication, leadership, and problem-solving skills.</li><li>Proficient in PMS software (e.g., Opera, Fidelio) and MS Office.</li><li>Ability to work flexible shifts, including nights, weekends, and holidays.</li><li>Calm under pressure and capable of handling emergencies with professionalism.</li></ul><p>Job Type: Full-time</p>

Duty Manager/ Senior Front Office Manager

BI Hub Solution

Duty Manager/Senior Front Office Manager

<div><b>Company Description</b><p><br>
SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.</p><p>
Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.</p><p>
A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.</p><b><br>
Job Description</b><ul><li><br>
Take ownership and responsibility for Duty Management shifts</li><li>Record in the Duty Log all/any incidents that occur in the hotel and follow up with the Assistant Director of Rooms</li><li>Report any accident, incident, theft for both internal and external guests, and liaise with Security &amp; Safety Manager as appropriate</li><li>Knowledge of all arrivals and departures, using guest name at all times</li><li>Check current day arrivals and departures, taking appropriate action in the event of fully booked situations</li><li>Fully conversant with current availability situation at any given time, and also future availability</li><li>Complete knowledge of all features and services (including Food &amp; Beverage outlets, spa/gym - menu/price/promotions/hours)</li><li>Fully conversant with all hotel room types, numbers, layout, locations, rates</li><li>Fully conversant with special packages, short and long-term promotions (hotel, outlets, spa)</li><li>Liaise with Housekeeping and Engineering as required for Out Of Order rooms</li><li>Ensure accuracy of input into reservation/front desk systems, and content/legibility of registration cards</li><li>Manage upselling opportunities, email capture and other Front Office initiatives</li><li>Ensure all necessary supplies are available for the Front Desk in order to work efficiently and oversee ordering/completion of Purchase Orders in line with hotel policies and procedures</li><li>Undertake and complete any special projects, tasks or other reasonable request by Assistant Director of Rooms</li><li>Meet and welcome regular, global card holders and VIP guests</li><li>Ensure Front Door entrance is covered at all times</li><li>Ensure guest privacy and security, respecting confidential information</li><li>Maintain and effectively utilize guest profiles through Opera and fully support collection of preferences and Customer Recognition Programme (CRP) role</li><li>Ensure all guest special requests are followed through and administrated</li><li>Ensure Front Desk Agents are fully conversant with correct policies and procedures for: Reservation enquiries and booking requests, allocation of rooms, pre-allocation and handling of Group arrivals, registering guests, offering assistance with luggage and/or escort to guestrooms, VIP guests/walk-ins, and handling complaints/feedback.</li></ul><b><br>
Qualifications</b><ul><li><br>
High School Diploma or equivalent required</li><li>College Degree in Business, Hospitality, or Related field preferred</li><li>One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel</li></ul><p>
&bull; Enter and locate work related information using computers and/or point of sale systems &bull; Possess a gracious, friendly, and fun demeanor</p><ul><li>Ability to multitask, work in a fast paced environment and have a high level attention to detail</li><li>Strong verbal and written communication skills in English</li><li>Maintain positive and productive working relationships with other employees and departments</li><li>Ability to work independently and to partner with others to promote an environment of teamwork</li><li>Knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations</li></ul></div>

Night Manager

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10000 hotel duty manager jobs NEAR_ME

Duty Manager - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)

Duty Manager

ISTTK- Duty Manager

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Duty Manager/ Senior Front Office Manager

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Night Manager