hotel front desk agent

Propel Consult

About Royal Saray ResortLocated on Bahrain&rsquo;s stunning coastline, Royal Saray Resort is a prestigious 7-star destination offering elite hospitality, personalized service, and unforgettable experiences. We are seeking a polished and professional Front Desk Agent to deliver a world-class welcome and departure experience to our distinguished guests.Job SummaryAs a Front Desk Agent, you will be the first point of contact for guests. Your role is to provide a warm, efficient, and memorable experience during check-in, throughout their stay, and at check-out&mdash;always embodying the refined luxury and service standards of Royal Saray Resort.Key Responsibilities<ul><li>Greet and check in guests with professionalism and genuine hospitality.</li><li>Manage check-outs and handle payments, billing, and guest accounts accurately.</li><li>Respond to guest inquiries, requests, and complaints promptly and courteously.</li><li>Coordinate with housekeeping, concierge, and other departments to ensure guest satisfaction.</li><li>Maintain accurate records in the Property Management System (PMS).</li><li>Upsell rooms and services to enhance guest experience and drive revenue.</li><li>Follow all resort procedures, security protocols, and brand standards.</li></ul>Qualifications &amp; Requirements<ul><li>Minimum 1&ndash;2 years&rsquo; experience in front desk or guest services at a luxury hotel.</li><li>Knowledge of Opera or other hotel PMS is an advantage.</li><li>Strong communication skills, fluent in English (Arabic or other languages is a plus).</li><li>Impeccable grooming, professional demeanor, and a guest-first attitude.</li><li>Flexibility to work shifts, weekends, and holidays.</li></ul>What We Offer<ul><li>Competitive salary and service charge</li><li>Accommodation, meals, and transportation provided</li><li>Health insurance and wellness benefits</li><li>Professional development and career growth within Sevens Holding Group</li><li>A premium work environment in one of the region&rsquo;s most exclusive resorts</li></ul>Job Types: Full-time, PermanentPay: Up to BD300.000 per monthExperience:<ul><li>Front Desk : 2 years (Preferred)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Front Desk Agent

Wyndham Grand Doha West bay Beach

<div><h1 class="jobSectionHeader">SUMMARY</h1>
The Front Desk Agent serves as the first point of contact for guests, providing a warm welcome and ensuring a seamless check-in and check-out experience. This role involves managing guest reservations, addressing inquiries, and coordinating with other hotel departments to deliver exceptional customer service. The front desk agent plays a critical role in creating a positive first impression and maintaining guest satisfaction throughout their stay.<h1 class="jobSectionHeader">
KEY RESPONSIBILITIES</h1><ul><li>Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.</li><li>Provide the guests information regarding the services of hotel, the type of rooms available.</li><li>Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.</li><li>To handle the inquiries and make reservations as per the instructions given by the customers.</li><li>Attend to guest complaints and resolve in the most satisfying and professional manner.</li><li>Register guests and assigns rooms. Accommodates special requests whenever possible.</li><li>Understands room status and room status tracking.</li><li>Be familiar with all the Front Office software required for the Front Office Receptionist.</li><li>Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.</li><li>Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange etc.</li><li>Knowledgeable about room locations, types of rooms available, and room rates.</li><li>Knowledgeable about Wyndham Rewards program and promotions, actively introducing to guests and reaching the monthly enrolment target.</li><li>Providing superior service to Wyndham Rewards guests and able to identify their level with accordant benefits.</li><li>Ensure that all hotel standards are met when serving the guests and handling information.</li><li>Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.</li><li>Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.</li><li>Use suggestive selling techniques to (up)sell rooms and to promote other services of the hotel.</li><li>Maintain and market promotions.</li><li>Ensure constant update of guest profiles/history regarding preferences, complaints etc.</li><li>Review Front Office log and Trace File daily.</li><li>Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.</li><li>Be familiar with all in-house groups, VIP, Wyndham Rewards, long stay/return guests arrivals.</li><li>Be aware of closed out and restricted dates.</li><li>Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.</li><li>Work closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.</li><li>Assist Guest Service Manager in performing duties.</li><li>Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.</li><li>Be familiar with all daily events in the hotel.</li><li>Have knowledge of emergency procedures and assist as needed.</li><li>Use proper etiquette at all times when communicating with guests and associates and on the telephone.</li><li>Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.</li><li>Maintains the cleanliness and neatness of the front desk area.</li></ul>
<div><h2 class="jobSectionHeader">Experience Needed</h2><h2 class="jobSectionHeader">
EXPERIENCE, CERTIFICATION &amp; EDUCATION</h2><ul><li>At least one year experience in same role in an international 5 star hotel brand</li><li>High school diploma or higher</li><li>Diploma in Hospitality or related courses an asset</li><li>First aid certificate or other emergency related training certificates an asset</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Customer service</h3>
Customer Service<h3 class="jobSectionHeader">
Soft skills</h3>
Detail Oriented, Team Player</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Fun, Accountability, Care, Inclusive</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Staff accommodation, Staff transportation, Learning &amp; development programmes, Hotel restaurant staff rate</div></div>

Sonesta

<div>We&rsquo;re Sonesta International Hotels. 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The Front Desk Agent (FDA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The FDA serves as the point person regarding the Front Desk technology systems and in-house guest relations during their shift. The FDA is first point of contact and therefore represents the brand as all guests enter the hotel.
Job Description
Position Title: Front Desk Agent
Location: Sonesta Denver Downtown
Department: Front Office
Reports To: Director of Rooms
Type: Non-Exempt (Hourly)
Pay Range: $20.00 to $21.00 per hour
Application Deadline: March 21st, 2026
Position Summary
The Front Desk Agent (FDA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The FDA serves as the point person regarding the Front Desk technology systems and in-house guest relations during their shift. The FDA is first point of contact and therefore represents the brand as all guests enter the hotel.
DUTIES AND RESPONSIBILITIES:<ul><li>
Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.</li><li>
Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.</li><li>
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.</li><li>
Responsible to maintain the security of cash, credit card transactions, and guest information.</li><li>
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.</li><li>
Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.</li><li>
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.</li><li>
Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.</li><li>
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.</li><li>
Issue, control and release guest safe-deposit boxes.</li><li>
Comply with federal, state and local laws regarding health, safety, and alcohol services.</li><li>
Perform other duties as assigned.</li></ul>
QUALIFICATIONS AND REQUIREMENTS:<ul><li>
High School diploma or equivalent preferred.</li><li>
One year of previous hotel experience, or retail customer service preferred.</li><li>
Ability to speak, read, and write fluent English; other languages beneficial.</li><li>
Professional verbal and written communication skills.</li><li>
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.</li><li>
Problem solving, reasoning, motivating, organizational and training abilities preferred.</li><li>
Experience with Microsoft Office and Opera systems preferred.</li><li>
Frequently standing up, bending, climbing, kneeling, and moving about the facility.</li><li>
Carrying, lifting or pulling items weighing up to 50 pounds.</li><li>
Frequently handling objects and equipment.</li><li>
Standing for extended periods of time.</li><li>
Will be required to work mornings, evening, weekends, and holidays.</li></ul>
Additional Job Description
Pay: $20.00 to $21.00 per hour. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific experience/overall experience.
Application Deadline: This job posting will be closed on March 21st, 2026
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:<ul><li>
Medical, Dental and Vision Insurance (starting the first of the month after start date)</li><li>
Health Savings Account with Company Match</li><li>
401(k) Retirement Plan with Company Match</li><li>
Paid Vacation and Sick Days</li><li>
Sonesta Hotel Discounts</li><li>
Educational Assistance</li><li>
Paid Parental Leave</li><li>
Company Paid Life Insurance</li><li>
Company Paid Short Term and Long Term Disability Insurance</li><li>
Various Employee Perks and Discounts</li></ul><h2 class="jobSectionHeader">
Go Beyond @SonestaHotels</h2><h3 class="jobSectionHeader">
WHO WE ARE</h3>
We are an organization made up of people, thoughts and ideas &ndash; all working towards fulfilling our simple mission: To wow every guest, team member, partner &amp; community we operate in by delivering quality, value &amp; amazing hospitality.
We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.
Additional Job Information/Anticipated
Pay Range
Pay: $20.00 to $21.00 per hour. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific experience/overall experience.
Application Deadline: This job posting will be closed on March 21st, 2026
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:<ul><li>
Medical, Dental and Vision Insurance</li><li>
Health Savings Account with Company Match</li><li>
401(k) Retirement Plan with Company Match</li><li>
Paid Vacation and Sick Days</li><li>
Sonesta Hotel Discounts</li><li>
Educational Assistance</li><li>
Paid Parental Leave</li><li>
Company Paid Life Insurance</li><li>
Company Paid Short Term and Long Term Disability Insurance</li><li>
Various Employee Perks and Discounts</li><li>
Hospital Indemnity</li><li>
Critical Illness Insurance</li><li>
Accident Insurance</li></ul>
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.</div>

Millennium Madinah Airport

<div>As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.
Key Job Responsibilities:<ul>
<li>
Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.</li>
<li>Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.</li>
<li>Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.</li>
<li>Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.</li>
<li>Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.</li>
<li>Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.</li>
<li>Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.</li>
<li>Safeguard guest privacy by refraining from disclosing any guest details.</li>
<li>Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Lagoona Beach Luxury Resort & Spa

Position Title: Guest Service Agent Department: Front Office Reports To: Front Office Manager or his/her authorized representative Shift Assignment: Evening and Graveyard Shifts Eligibility: Male candidates onlyRole OverviewThe Guest Service Agent is responsible for delivering exceptional service to guests at the reception desk, ensuring smooth check‑in and check‑out processes, and assisting with guest inquiries. This role requires professionalism, courtesy, and the ability to handle operational tasks efficiently during evening and overnight shifts.Key Responsibilities<ul><li>Welcome guests warmly and assist with check‑in, check‑out, and room assignments.</li><li>Handle guest inquiries, requests, and complaints in a polite and professional manner.</li><li>Maintain accurate records of guest information and transactions.</li><li>Support the Front Office team in ensuring smooth operations during evening and graveyard shifts.</li><li>Perform light to moderate heavy lifting when required (e.g., luggage assistance, moving supplies).</li><li>Ensure compliance with hotel policies, procedures, and service standards.</li><li>Coordinate with other departments to meet guest needs promptly.</li><li>Uphold the image of Lagoona Beach Luxury Resort &amp; Spa by maintaining a professional appearance and demeanor.</li></ul>Qualifications &amp; Skills<ul><li>Previous experience in hospitality or customer service preferred.</li><li>Strong communication and interpersonal skills.</li><li>Ability to remain calm and courteous under pressure.</li><li>Physically fit to handle occasional lifting tasks.</li><li>Flexibility to work evening and overnight shifts.</li><li>Team‑oriented with a positive attitude.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsExperience:<ul><li>Reception / Front Office in a Hotel: 2 years (Required)</li><li>OPERA: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Arabic (Required)</li></ul>

Guest Service Agent (Multi-Tasking) Gentlemen

WADI AL SAHAB FOR MANAGEMENT AND CONSULTANCIES. CO

<div>
 
 Industry &amp; Sector:
 
 Hospitality &mdash; Full-service hotel and guest services operating in the United Arab Emirates. We deliver high-touch front-office experiences for business and leisure travellers across the Emirates, focusing on efficiency, hospitality standards, and guest satisfaction.
 
 
 
 Primary job title (standardized):
 
 Front Desk Agent / Hotel Receptionist
 
 
 
 About The Opportunity
 
 
 
 Join an on-site front-office team in a busy UAE hotel environment where you will be the first point of contact for guests. This role suits organised, guest-focused professionals who can manage check-ins/check-outs, reservations, billing and guest enquiries while maintaining high standards of service and accuracy.
 
 
 Role &amp; Responsibilities
 
 
 <ul>
 <li>
 Welcome guests, manage efficient check-in and check-out processes, and ensure accurate registration and room assignment.
 </li>
 <li>
 Handle reservations, modify guest bookings, and coordinate room availability with housekeeping and reservations teams.
 </li>
 <li>
 Process guest payments, maintain accurate billing, perform cashiering duties and reconcile end-of-shift transactions.
 </li>
 <li>
 Operate property management and front-office systems to record guest data, special requests, and maintain confidentiality.
 </li>
 <li>
 Respond promptly to guest enquiries and complaints&mdash;resolve or escalate issues to maintain guest satisfaction and service standards.
 </li>
 <li>
 Coordinate with concierge, housekeeping, maintenance and F&amp;B teams to fulfil guest requests and ensure a seamless stay.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 Must-Have
 
 
 <ul>
 <li>
 Proven experience in hotel front desk or guest services roles.
 </li>
 <li>
 Operational knowledge of Opera PMS or equivalent property management systems.
 </li>
 <li>
 Proficiency with POS systems and basic cashiering/billing procedures.
 </li>
 <li>
 Fluent English (verbal and written); clear telephone etiquette.
 </li>
 <li>
 Strong attention to detail and ability to handle transactions accurately under pressure.
 </li>
 <li>
 Valid legal authorization to work in the UAE.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Arabic language proficiency.
 </li>
 <li>
 Experience with MICROS/Oracle POS or global distribution/reservation systems.
 </li>
 <li>
 Formal training or certificate in hospitality, customer service or front office operations.
 
 
 </li>
 </ul>
 Benefits &amp; Culture Highlights
 
 
 <ul>
 <li>
 On-site role in a fast-paced hospitality environment with opportunities for cross-department exposure and growth.
 </li>
 <li>
 Competitive UAE compensation package, staff benefits and training to advance front-office skills.
 </li>
 <li>
 Clear career pathways for high performers within hotel operations and guest services.
 
 
 </li>
 </ul>
 To apply, highlight your front-office experience, familiarity with Opera PMS or similar systems, and your language abilities. Employer: WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO.
 
 
 Skills: management,cashiering,operations
</div>

Hotel Receptionist

Rotana Hotels

<div>
 
 Job Description
 
 
 
 We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
 
 
 As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
 </li>
 <li>
 Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
 </li>
 <li>
 Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests
 </li>
 <li>
 Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
 </li>
 <li>
 Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
 </li>
 <li>
 Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
 </li>
 <li>
 Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
 </li>
 <li>
 Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
 </li>
 <li>
 Demonstrate a complete understanding of the hotel&rsquo;s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be customer driven and an extremely proactive and &lsquo;switched on&rsquo; personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding the Job
 
 
 Taking Responsibility
 
 
 Recognizing Differences
 
 
 Customer Focus
 
 
 Adaptability
 
 
 Teamwork
</div>

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