hotel front desk agent

South Beach Group Hotels

<div>Job Title: Overnight Front Desk Agent 
Classification: Nonexempt
 
Department: Overnight Front Desk Agent 
Reports to: Front Desk Manager
 
Job Description
Summary/Objective
The Overnight Front Desk Agent is responsible for ensuring all guests are promptly checked-in and out of the hotel, and all guest requests and queries are handled politely and efficiently in accordance with hotel standards.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul><li>Check guests out of the hotel in accordance with procedures; make change, cash checks, and post charges to guest accounts, using standards of service
</li><li>Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service.
</li><li>Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient resort operations.
</li><li>Help management applies the credit policy and guest billing policy.
</li><li>Actively participates in daily briefings and meetings
</li><li>Expected to conduct oneself in a discrete manner in all guest areas
</li><li>Ensures that the safety and confidentiality of all matters pertaining to guests are met in accordance with hotel standards.
</li><li>Know all hotel emergency procedures and conduct oneself in a discrete manner in all guest areas
</li><li>Understand and communicate promotions and enhancements effectively with employees and guests.
</li><li>Using computer system for most functions, select and block rooms for arriving guests; preregister individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested
</li><li>Offer to handle special arrangements during guest stay; coordinate future visits.
</li><li>Perform any other duties assign by his/her manager.
</li></ul>Qualifications
<ul><li>Previous front office, hotel, or customer service experience preferred
</li><li>Bi-Lingual Preferred
</li><li>Ability to work with computers; prefer previous ASI Front Desk Cloud Preferred.
</li><li>Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
</li><li>Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests
</li><li>The ability to understand the tasks performed by a telephone operator, a reservation agent, a concierge and a housekeeper.
</li><li>Ability to handle cash and credit transactions
</li><li>Maintains professionalism at all times, demonstrating courtesy and respect to guests and coworkers
</li><li>Ability to multi task and handle stress in busy periods
</li></ul>Supervisory Responsibility
This position has no supervisory responsibilities.
Work environment
This job operates in a professional office environment. This role routinely uses standards office equipment such as computers, phones, photocopiers, filing cabinet and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
While performing the duties of the job, the employee is regularly required to talk and hear. The position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time position, and hours of work and days vary based on business needs. This includes weekends, holidays, evenings and/or overnight shifts.
Required Education and Experience
<ul><li>A minimum of (2) year experience in Front Desk/Hotel environment.
</li><li>A minimum of (1) year experience in customer service background.
</li><li>College degree in hospitality, business administration or similar.
</li><li>Must be able to work independently and exercise good judgment to resolve issues.
</li><li>Flexible schedule. Able to work weekends and holidays.
</li><li>Must be able to stand for long periods of time.
</li><li>Excellent communication skills, both written and oral.
</li></ul>AAP/EEO Statement
The company is an equal opportunity employer and does not discriminate on the basis of race, color, age, sex, national origin, religion, physical or mental disability, veteran status, or any other basis protected by federal, state, or local law. Employment decisions are based on the principles of equal opportunity and affirmative action; and policies in the employee handbook.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice.
No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.</div>

Overnight Front Desk Agent - Croydon Hotel

Holiday Inn Express and Suites

Job Summary We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.Responsibilities<ul><li>Greet and welcome guests upon arrival, ensuring a positive first impression.</li><li>Manage check-in and check-out processes efficiently and accurately.</li><li>Handle guest inquiries, requests, and complaints with professionalism and courtesy.</li><li>Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.</li><li>Operate multi-line phone systems to respond to calls promptly and provide information as needed.</li><li>Assist with night audit duties as required, ensuring accurate financial reporting.</li><li>Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.</li><li>Process reservations and manage guest accounts using hotel management software.</li><li>Uphold high standards of guest relations by maintaining a clean and organized front desk area.</li></ul>Requirements<ul><li>Previous experience in hotel management or front desk operations is preferred.</li><li>Strong customer service skills with a focus on guest satisfaction.</li><li>Hospitality management experience is a plus; multilingual or bilingual abilities are highly desirable.</li><li>Familiarity with night audit procedures is an advantage.</li><li>Excellent phone etiquette and proficiency in handling multi-line phone systems.</li><li>Ability to work flexible hours, including nights, weekends, and holidays as needed.</li><li>Strong organizational skills with the ability to multitask effectively in a busy environment.</li><li>A passion for hospitality and creating memorable experiences for guests. Join our team as a Front Desk Agent where you will play a vital role in delivering outstanding guest services while contributing to a positive work environment!</li></ul>Job Types: Full-time, Part-timePay: $16.50 - $17.50 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Night Audit/Front Desk Clerk

Dreamscape Hospitality

<div>
 
 Description
 
 
 
 
 Position Overview - Experienced Front
 
 
 Desk
 
 
 Agent
 
 
 
 Across Hyatt, we believe our guests select Hyatt because of our caring and attentive
 
 
 associates who are focused on providing authentic hospitality and meaningful
 
 
 experiences to each and every guest. Hyatt is a place where high expectations aren't
 
 
 just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors
 
 
 to exciting challenges in the hospitality industry. Your role will be to ensure that the high standards of Hyatt Regency Houston West are delivered graciously and thoughtfully every day in every interaction with our guests. As part of our team, you are expected to exemplify genuine care and an above and beyond, can do attitude with guests across the hotel. We are inviting experienced Front Desk Agents an opportunity to join our team and share the responsibility of providing a warm, welcoming, and seamless check-in and check-out experience for our guests. This individual must embody the highest standards of service, professionalism, and discretion while anticipating guest needs and delivering memorable moments at every interaction.
 
 
 Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Greet and welcome guests with warmth and professionalism upon arrival.
 </li>
 <li>
 Perform accurate and efficient check-in and check-out procedures in accordance with Hyatt Brand Standards
 </li>
 <li>
 Maintain a strong knowledge of all hotel services, offerings, and local attractions to confidently assist guests.
 </li>
 <li>
 Handle guest inquiries, requests, and concerns promptly, professionally, and empathetically.
 </li>
 <li>
 Coordinate with all departments to ensure a seamless guest experience.
 </li>
 <li>
 Maintain accurate guest profiles and preferences to enhance personalization.
 </li>
 <li>
 Process payments and maintain accurate cash and credit card handling procedures.
 </li>
 <li>
 Meet the Front Office KPI goals. (HOTSOS Ticket follow up, 50% WOH Enrollment Goal, 90% WOH Recognition, answers chats within 2 minuets, &amp; exceptional customer service scores).
 </li>
 <li>
 Uphold the integrity, confidentiality, and luxury brand standards of the property.
 </li>
 <li>
 Continuously seek opportunities to exceed guest expectations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 2&ndash;3 years of front desk experience in a 4- or 5-star luxury hotel or resort required.
 </li>
 <li>
 Exceptional interpersonal and communication skills (both verbal and written).
 </li>
 <li>
 Proficient in property management systems (e.g., Opera, CA, or similar).
 </li>
 <li>
 Impeccable grooming, professional appearance, and polished demeanor.
 </li>
 <li>
 Strong attention to detail, time management, and problem-solving skills.
 </li>
 <li>
 Ability to remain calm and gracious under pressure.
 </li>
 <li>
 Flexible schedule, including evenings, weekends, and holidays as needed.
 </li>
 <li>
 Multilingual skills are a plus.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary and benefits package
 </li>
 <li>
 Opportunities for career development and internal growth
 </li>
 <li>
 A supportive and inspiring team culture
 </li>
 <li>
 Discounts on hotel stays, dining, and services
 
 
 </li>
 </ul>
 
 Join us in redefining luxury hospitality.
 
 Apply now to become a part of a team where excellence is the standard, and every guest interaction is an opportunity to create something extraordinary.
 
 
 
 Compensation
 
 
 
 Competitive salary, commensurate with experience.
 
 
 
 Equal Employment Opportunity
 
 
 
 Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job.
 
 
 This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.
 
 
 Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
 
 
 
 Requirements
 
 
 
 Physical Requirements:
 
 
 Ability to stand, walk, and remain on feet for extended periods.
 
 
 Ability to lift and carry up to 5 pounds occasionally (consider adjustments based on specific needs).
 
 
 Visual and auditory ability to interact with guests, answer phones, and perform job duties safely.
 
 
 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
</div>

Front Desk Agent

Pyramid Global Hospitality

<div>
 
 Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
 
 
 
 
 Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
 
 
 
 
 Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
 
 
 
 
 Check out
 
 
 this video
 
 
 for more information on our great company!
 
 
 
 
 About Our Property
 
 
 
 The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the &ldquo;Jewel of the Desert&rdquo; since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/caf&eacute;, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel &amp; Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world&rsquo;s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook
 
 
 
 What You Will Have An Opportunity To Do
 
 
 
 The
 
 Overnight Front Desk Agent
 
 will be responsible for acting as the representative of the Arizona Biltmore to all guests, ensuring that the highest standards of service are upheld and guest expectations are met throughout the check-in and check-out process.
 
 
 
 Essential Functions
 
 
 
 <ul>
 <li>
 Register guests and assign rooms, accommodate special requests whenever possible. Assist in pre-registration and blocking of reservations when necessary. Handle the recognition, retrieval, verbal confirmation, credit and closing steps of the check-in / checkout process according to department standards.
 </li>
 <li>
 Stay up-to-date on room rates, packages, help promote special packages, discounts. Know all room rates.
 </li>
 <li>
 Develop a working knowledge of PBX, Concierge and Reservations.
 </li>
 <li>
 Maintain the cleanliness and neatness of the Front Desk area.
 </li>
 <li>
 Handle guest inquiries ensuring high quality service standards and guest satisfaction.
 </li>
 <li>
 When assigned to night / 3rd shift, produce reports and perform system updates to ensure revenues and guest data is recorded for the appropriate business day and ready for the subsequent business day.
 </li>
 <li>
 Ensure that the Front Desk checklist is completed each shift including required report attachments.
 </li>
 <li>
 Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency.
 
 
 </li>
 </ul>
 This is a
 
 full-time
 
 position, and you must be available to work weekdays, weekends and holidays. The shift is from 10:30pm-7am.
 
 
 
 What are we looking for?
 
 
 
 EDUCATION
 
 
 <ul>
 <li>
 High School graduate or equivalent
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Prior customer service experience, required
 </li>
 <li>
 Experience with handling cash, preferred
 </li>
 <li>
 Prior luxury hotel experience, preferred
 </li>
 <li>
 Prior Front Desk experience, preferred
 
 
 </li>
 </ul>
 
 Compensation
 
 
 
 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
 
 
 Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &amp; depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
 
</div>

Overnight Front Desk Agent (Full-Time) - Arizona Biltmore

Giri Hotel Management

<div>Job Description

We are seeking a friendly, customer service focused Overnight Guest Services Agent to join our team at AC Marriott. This is a Part Time position located in Burlington, Vermont. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we&rsquo;d like to meet you. 
Job Description

We are seeking a friendly, customer service focused Overnight Guest Services Agent to join our team at AC Marriott. This is a Part Time position located in Burlington, Vermont. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we&rsquo;d like to meet you. 


Work Performed

As a Overnight Guest Services Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. If you thrive in a fast-paced environment and enjoy working with people, this is the perfect role for you. 

<ul><li>
Manage online, phone and in-person room reservations in sometimes fast-paced environment
</li><li>Communicate relevant shift information to next shift and direct supervisor</li><li>
Welcome guests, check them in/out, distribute room keys and explain the hotel&rsquo;s amenities</li><li>
Take payment and resolve any payment discrepancies</li><li>
Respond to guest issues and complaints in a friendly, timely manner</li><li>
Explain local amenities and attractions to guests</li><li>
Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special guest requests</li><li>
Keep workstations and equipment clean, organized, and in good working order</li><li>
 Perform duties as outlined in the training procedures, following standard operating procedures</li><li>
Assist other departments when necessary</li><li>
Performs other duties as assigned, requested or deemed necessary by management</li></ul> 


Requirements
<ul><li>
High school education or equivalent experience</li><li>
1 or more full years employment experience in a related position</li><li>
Must be able to work onsite at the hotel location</li><li>
Hours required: Part Time 16-24 hours per week for Overnight; Weekends; Holidays shifts</li><li>
Proficiency in the English language</li><li>
Willingness to learn new technology platforms</li><li>
Ability to stand at front desk for long periods of time</li><li>
Ability to lift/push up to 50 lbs. guest luggage; limited</li><li>
Ability to work independently</li><li>
Ability to maintain a friendly, cheerful and courteous demeanor at all times</li></ul> 


Additional Preferred Skills/Qualities
<ul><li>
Previous customer facing experience preferred</li><li>
Knowledge of Microsoft suite</li><li>
Second language is a plus, preferably Spanish or French</li></ul> 


Compensation

$21 Hourly 


Benefits
<ul><li>
Optional 401k with employer match</li><li>
Employee discounts at participating hotels</li><li>
Option to sign up for on-demand pay with DailyPay</li><li>
Refer a friend &ndash; get paid extra when they join our team!</li><li>
Bonuses for name recognition and guest score</li><li>
Opportunities to grow &ndash; one of the fastest-growing hotel companies</li></ul> 


How To Apply

Apply HERE. Applications submitted by any other channel will not be considered. 


About AC Marriott Burlington
<div>
AC Hotels by Marriott is a stylish, contemporary hotel brand designed for the modern traveler. We offer a unique blend of European sophistication and purposeful design, creating a vibrant and enriching guest experience. This hotel features 161 guest rooms and 53 residences with a restaurant.</div> 


About Giri Hotels

Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England. 

We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another. 


You are right for the team if you are:
<ul><li>
Happy &ndash; nice to be around and friendly</li><li>
Humble &ndash; willing to learn</li><li>
Helpful &ndash; team player, always willing to pitch in, looking for ways to be productive</li></ul> 


Giri Hotel Management has been recognized for its growth in the hospitality industry. We are proud to have achieved #23 on the Top Owners &amp; Developers list and #55 on the Top Management Companies list in Hotel Business's annual rankings. These rankings, based on the annual revenues and number of rooms and properties managed, demonstrate our company's continuing expansion and growth. 


Watch A Brief Video To Learn More About Us 


Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div>

Overnight Guest Services - Part Time

STAYPINEAPPLE

<div>To quick apply to this position, text SP4152 to (425) 961-9911
Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you.
Who we&rsquo;re looking for:
NIGHT AUDITOR / GUEST SERVICES AGENT
We&rsquo;re about the friendliest company you&rsquo;ll ever come across&mdash;and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing and wear a perma-smile? Then this could be the job for you. In addition to generally spreading joy, you&rsquo;ll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between. As Night Auditor, you are responsible for maintaining our lofty guest standards overnight and ensuring the property is safe and secure as well.
What to expect:
Here are a few things that will make your days full and rewarding:
<div><ul><li>Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests.</li></ul>
<ul><li>Assist arriving and departing guests with their luggage to and from guest rooms.</li></ul>
<ul><li>Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs.</li></ul>
<ul><li>Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions.</li></ul>
<ul><li>Completing group pre-registrations and blocking room reservations, as well as pre-registering VIPs.</li></ul>
<ul><li>Maintaining knowledge of current hotel rates, sales strategies, current special rates and types and locations of available rooms.</li></ul>
<ul><li>Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches.</li></ul>
</div>
Your experience and qualifications:
<div><ul><li>Associates degree or equivalent from a two-year College or Technical School; or six months to one year related experience and/or training.</li></ul>
<ul><li>Working knowledge of Microsoft Windows and Office.</li></ul>
<ul><li>Ability to effectively interact with all hotel guests and team members in a polite and positive manner.</li></ul>
<ul><li>Ability to quickly assess situations and create effective resolutions to problems.</li></ul>
<ul><li>Possess a passion to provide excellent customer service.</li></ul>
</div>
Why us?
As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer:
<ul><li>Excellent pay &amp; benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.)</li>
<li>Hotel discounts</li>
<li>Food &amp; Beverage discounts</li>
<li>Learning &amp; growth opportunities</li>
<li>Special events &amp; celebrations</li>
</ul>
Pay: $26.78 - $27.80 per hour
Status: Full Time</div>

Night Auditor/Guest Services Agent

La Quinta Inn & Suites Yucaipa

La Quinta Inn &amp; Suites Yucaipa, Apply Now!Excellent communication skills, a professional positive guest-oriented attitude, ability to multitask efficiently, ability to use a variety of computer applications, cash handling experience, a presentable professional appearance, flexibility with scheduling, motivation to complete training, ability to maintain easy conversation with the public, great customer service skills, ability to work in a busy environment and make judgment calls, possess a clear speaking voice and fluency in English, as well as time management skills are assets that will help a Front Desk agent excel at their position.Job Types: Part-time, Full-timePay: $17.50 - $18.50 per hourBenefits:<ul><li>Paid time off</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Night Auditor/Front Desk

Search 2727+ Hotel front desk agent jobs near you this June. New roles added regularly across leading industries. Apply today.