hotel front desk agent

Ascent Hospitality Management

<div><div><b>Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we&rsquo;re not about numbers&hellip;we&rsquo;re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we&rsquo;re constantly looking for individuals who work well together for a unified purpose. For our leadership, we&rsquo;re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you&rsquo;re all about, consider joining our Team.</b><br>
<b>
</b><br>
<b>Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our team as Front Desk Agent!</b><br>
<b>
</b><br>
<b>Guest Service / Front Desk Agent responsibilities include completing all activities listed in Front Desk checklist, performing various marketing duties (upselling) to generate additional revenue, providing optimum service and satisfaction to hotel/restaurant guests and visitors; showing individual performance effectiveness, and following proper security &amp; liability measures to protect the assets of the hotel and the Company.</b><br>
</div><div><div><b>BENEFITS:</b></div>
<ul><li>Competitive Salary!</li>
<li>Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!</li>
<li>401k with employer MATCH!</li>
<li>Paid PTO!</li>
<li>Uniforms Provided for most positions!</li>
<li>Team Member Hotel Discount Program!</li>
</ul>
</div><div><br>
<b>ESSENTIAL FUNCTIONS:</b></div>
<ul><li>Maintain professional dress and conduct at all times.</li>
<li>Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.  Follow Brand standards including brand loyalty programs.</li>
<li>Provide information about our hotel, available rooms, rates and amenities</li>
<li>Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible.</li>
<li>Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate. Close out guest accounts at time of check out.</li>
 <li>Inform customers about payment methods and verify that I.D. and payments method match</li>
<li>Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance assigned cash bank. Accept and record vouchers, and other forms of payment. Process payments per established procedures.</li>
<li>Maintain cash bank per policy guidelines. Comply with all accounting procedures.</li>
<li>Consistently adhere to uniform, grooming and appearance standards.</li>
<li>Maintain effective communication with all hotel departments. Stay aware of issues relating to hotel operations. Apprise management of any concerns or suggestions</li>
<li>Communicate with hotel housekeeping staff to ensure all rooms are available to check into by check-in time in addition to all departures being gone by check-out time</li>
<li>Confirm group reservations and arrange personalized experiences for guests and event attendees such as wedding guests etc.</li>
<li>Maintain knowledge of standards and company policies</li>
<li>Understanding of how travel planning websites operate, like Booking and TripAdvisor</li>
<li>Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys.</li>
<li>Understand and operate front office telephone and computer systems.</li>
<li>Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage.</li>
<li>Respond to guest complaints in a timely and professional manner. Apprise management of all guest complaints/problems; including those that have been resolved.</li>
<li>Must be able to work flexible work hours/schedule.</li>
<li>Performs other duties and responsibilities as requested.</li></ul><br>
<div></div>
<div></div><div><b>SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:</b></div>
<ul><li>Previous experience as a hotel Front Desk Agent preferred</li>
<li>Must have excellent communication and organizational skills</li>
<li>Must have the ability to understand, read, write and speak English and communicate with guests and Team Members of other departments</li>
<li>Must be familiar with a computer and be able to type using a computer keyboard</li>
<li>Must be familiar with operation of office equipment such as: copier, printer, facsimile machine, telephone etc.</li>
<li>Ability to apply commonsense understanding to carry out instructions given</li>
<li>Ability to comply in standardized situations with only occasional or no variables</li>
<li>Ability to work flexible shifts</li>
<li>Must have excellent customer service skills</li>
<li>Must be able to work without constant supervision</li></ul><br>
<div></div>
<div></div><div><b>PHYSICAL DEMANDS:</b></div>
<ul><li>While performing the duties of this job, the employee will be required to stand for long periods of time; using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, talk and hear.</li>
<li>May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.</li>
<li>Must be capable of effectively using close vision, distance vision, and color vision.</li>
<li>Able to operate in mentally and physically stressful situations</li></ul><br>
<div></div><div><b>QUALIFICATION STANDARDS:</b></div>
<ul><li>High school education or equivalent is required. Some college preferred.</li>
<li>Preferred six (6) months related experience in hotels or customer service training</li>
<li>Must be able to work in team environment</li></ul><br>
<div></div><div><b>EEO Employer</b></div></div>

Hotel Front Desk Agent

RiverPark Hospitality

<p><b>Job Summary</b><br/>The Guest Service Representative is a member of the Front Office team, the central Hub of the Hotel. Responsibilities include: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate great computer competency skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor. Flexibility to work days, nights, weekends, and holidays as needed is a MUST.</p><p><b>DUTIES AND RESPONSIBILITIES</b><br/>This position is responsible for: handling guest registration and room assignments, accommodating special requests whenever possible; handling guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner; resolving customer complaints; assisting customers in all inquiries in connection with hotel services, sales, in-house events, directions, local attractions, check cashing, safety boxes, etc.; canceling room reservations according to procedures; and any other duties, as assigned.</p><p><b>Qualifications Include: (not limited to)</b></p><ul><li>Previous Marriott customer/guest service experience is required. Previous experience in a similar position or within a hotel preferred.</li><li>Excellent communication skills both verbal and non-verbal.</li><li>Guest service oriented demeanor is required. Candidate should be willing to go above and beyond for our guests and have a professional, positive attitude.</li><li>Excellent phone etiquette &amp; computer literacy.</li><li>Ability to read &amp; speak English.</li><li>Previous cash handling experience preferred.</li><li>Fosse Experience or related Hotel PMS Experience.</li></ul><p>Job Types: Full-time and Part-Time</p><p>Embark on a rewarding career where your energy, hospitality expertise, and dedication make every guest&rsquo;s stay extraordinary!</p><p>Pay: $17.00 - $21.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>Hotel: 1 year (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>Fresno, CA 93721 (Preferred)</li></ul><p>Work Location: In person</p>

Hampton by Hilton

<div><p><b>Who We Are:</b></p><p>
Located in northern San Diego, near to Del Mar, the Hampton Inn Del Mar is a 129 room, limited-service hotel. At Hampton, &quot;its our staff, not our stuff&quot; that sets us apart. Our friendly, authentic, caring and thoughtful brand of service is called Hamptonality, and it&rsquo;s more than a word: It&rsquo;s who we are. Hamptonality is the way we connect with our guests and each other. It&rsquo;s the spring in our step and the sparkle in our eyes.</p><p><b>
The Role:</b></p><p>
Hampton Inn Del Mar is hiring a part time <b>Front Desk Agen</b>t. Ideal candidate will be a hardworking team player with a dedication to providing the highest level of service to our guests. Previous hotel front desk experience required, PEP preferred. We are looking for a Front Desk Agent with a sincere desire to serve, a great attitude, and a commitment to hospitality. Candidate who are 25 years old or older may be eligible to operate the hotel shuttle. We want employees who bring enthusiasm, engagement, and effort to their work. If this is you, come join the team at the Hampton Inn Del Mar!</p><p><b>
Benefits of Working With Us:</b></p><p>
When you&rsquo;re part of the Hampton Inn Del Mar team, benefits of the job come in many forms, from the good people you work with, interactions with guests, and the feeling of satisfaction in your work. Here are just some of the benefits you receive by being part of our team.</p><p><b>
Compensation:</b></p><p>
$20.00 per hour.</p><p><b>
How to Apply:</b></p><p>
If you want to be a part of the Hampton Inn Del Mar, click &ldquo;apply&rdquo; above or apply in person at:</p><p>
Hampton Inn Del Mar</p><p>
11920 El Camino Real</p><p>
San Diego, CA 92130</p><p>
Del Mar Hotel, LLC dba Hampton Inn Del Mar requires the successful completion of a criminal background check upon offer of employment.</p></div>

Part Time Front Desk Agent

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26085411<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>10 E 120th Ave, Northglenn, Colorado, United States, 80233<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<br>
<b>Expiration Date:</b> 08/25/2026
<p></p><div><p><b>Additional Information: </b>This hotel is owned and operated by an independent franchisee, Colorado Hospitality Services, Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel&rsquo;s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.</p><p></p><p><br>
Job Summary:</p><div>
Delta by Marriott Thornton is hiring a Front Desk Agent for the AM shift. This position is responsible for welcoming guests, checking guests in and out, answering phones, making reservations, handling guest requests, and providing excellent Marriott-level service throughout the guest stay.</div><div>
</div><div>The AM Front Desk Agent will also support daily hotel operations by communicating with housekeeping and maintenance, resolving guest concerns, processing payments, balancing shift paperwork, and helping ensure the hotel is clean, organized, and ready for arrivals.</div><div>
</div><div>This is a guest-facing role that requires professionalism, reliability, and a positive attitude. Morning and weekend availability is required.</div><div>
</div><div>Job Qualifications:</div><ul>
<li><div>Previous hotel front desk or customer service experience preferred.
</div></li><li><div>Must be dependable, professional, and able to work scheduled AM shifts, including weekends and holidays as needed.
</div></li><li><div>Must be comfortable using computers, answering phones, handling payments, and assisting guests in a friendly and professional manner.
</div></li><li><div>Must be able to stand for extended periods, communicate clearly with guests and team members, and handle guest concerns calmly and respectfully.
</div></li><li><div>Marriott or LightSpeed experience is a plus, but we are willing to train the right candidate.
</div></li><li><div>Willingness to cross-train at Lobby Starbucks is a plus as well.
</div></li></ul><div>Hourly. Full-time employees are eligible for benefits including medical, dental, and vision insurance, paid time off, 401(k) with company match, hotel employee discounts, and available performance bonuses. Bonus opportunities may include $20 guest name mentions, 1% of walk-in sales, and $30 sell-out night bonuses.</div><div>
</div><div>The hourly pay range for this position is $19.00 to $21.00.</div><div>
</div><div>The application deadline for this position is 45 days after the date of this posting, July 10,2026.</div><div></div><div><br>
</div><p><i>This company is an equal opportunity employer.</i></p><p>
frnch1</p></div></div><p></p>

Front Desk Agent

Rotana Ras Al Khaimah - The Mangroves

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
 <br/>
 <br/>
 As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-
 <br/>
 <br/>
 <ul>
  <li>
   Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
  </li>
  <li>
   Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
  </li>
  <li>
   Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests
  </li>
  <li>
   Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
  </li>
  <li>
   Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
  </li>
  <li>
   Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
  </li>
  <li>
   Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
  </li>
  <li>
   Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
  </li>
  <li>
   Demonstrate a complete understanding of the hotel&rsquo;s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <strong>
  Education, Qualifications &amp; Experiences
  <br/>
  <br/>
 </strong>
 You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
 <br/>
 <br/>
 <strong>
  Knowledge &amp; Competencies
  <br/>
  <br/>
 </strong>
 The ideal candidate will be customer driven and an extremely proactive and &lsquo;switched on&rsquo; personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 <br/>
 <br/>
 Understanding the Job
 <br/>
 <br/>
 Taking Responsibility
 <br/>
 <br/>
 Recognizing Differences
 <br/>
 <br/>
 Customer Focus
 <br/>
 <br/>
 Adaptability
 <br/>
 <br/>
 Teamwork
</div>


Candlewood Suites Panama City Beach Southeast

<p><b>DUAL FRONT DESK AGENT (ROTATING) &ndash; Hampton Inn &amp; Candlewood Suites PCB</b></p><p><i>Two hotels. One team. Real hospitality experience.</i></p><p>Join the front desk team supporting both the Hampton Inn and Candlewood Suites in Panama City Beach. You'll check guests in and out, handle reservations and requests, answer calls, and solve problems with a calm, service-first attitude&mdash;working across two properties and two systems. It's a role with more variety (and more resume value) than a standard desk job, and it's a strong launch point for a hospitality career.</p><p><b>What you'll do</b></p><ul><li>Welcome guests and handle check-ins/check-outs accurately</li><li>Manage reservations, room assignments, and special requests</li><li>Answer calls and share info on services and amenities</li><li>Resolve guest concerns with a positive, solution-oriented approach</li><li>Uphold brand and service standards at both properties</li><li>Cover shifts across both hotels as business needs require</li></ul><p><b>What we're looking for</b></p><ul><li>Reliable, flexible, and team-oriented</li><li>Strong communication and customer service skills</li><li>Comfortable multitasking and learning new systems</li><li>Available for weekends, holidays, and varying shifts (including overnights)</li><li>Front desk or hospitality experience preferred&mdash;we'll train the right person</li></ul><p>Apply today and grow your hospitality career with us.</p><p>Pay: $16.00 - $18.00 per hour</p><p>Benefits:</p><ul><li>Flexible schedule</li></ul><p>Experience:</p><ul><li>Hotel: 1 year (Required)</li></ul><p>Shift availability:</p><ul><li>Overnight Shift (Preferred)</li><li>Night Shift (Preferred)</li><li>Day Shift (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>Panama City, FL 32408 (Required)</li></ul><p>Work Location: In person</p>

<div><div><b>Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we&rsquo;re not about numbers&hellip;we&rsquo;re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we&rsquo;re constantly looking for individuals who work well together for a unified purpose. For our leadership, we&rsquo;re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you&rsquo;re all about, consider joining our Team.</b><br>
<b>
</b><br>
<b>Ascent Hospitality is looking for a uniquely qualified hospitality leader to be our Front Desk Agent!</b><br>
<b>
</b><br>
<b>Guest Service / Front Desk Agent responsibilities include completing all activities listed in Front Desk checklist, performing various marketing duties (upselling) to generate additional revenue, providing optimum service and satisfaction to hotel/restaurant guests and visitors; showing individual performance effectiveness, and following proper security &amp; liability measures to protect the assets of the hotel and the Company.</b><br>
</div><div><div><b>BENEFITS:</b></div>
<ul><li>Competitive Salary!</li>
<li>Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!</li>
<li>401k with employer MATCH!</li>
<li>Paid PTO!</li>
<li>Uniforms Provided for most positions!</li>
<li>Team Member Hotel Discount Program!</li>
</ul>
</div><div><br>
<b>ESSENTIAL FUNCTIONS:</b></div>
<ul><li>Maintain professional dress and conduct at all times.</li>
<li>Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.  Follow Brand standards including brand loyalty programs.</li>
<li>Provide information about our hotel, available rooms, rates and amenities</li>
<li>Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible.</li>
<li>Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate. Close out guest accounts at time of check out.</li>
 <li>Inform customers about payment methods and verify that I.D. and payments method match</li>
<li>Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance assigned cash bank. Accept and record vouchers, and other forms of payment. Process payments per established procedures.</li>
<li>Maintain cash bank per policy guidelines. Comply with all accounting procedures.</li>
<li>Consistently adhere to uniform, grooming and appearance standards.</li>
<li>Maintain effective communication with all hotel departments. Stay aware of issues relating to hotel operations. Apprise management of any concerns or suggestions</li>
<li>Communicate with hotel housekeeping staff to ensure all rooms are available to check into by check-in time in addition to all departures being gone by check-out time</li>
<li>Confirm group reservations and arrange personalized experiences for guests and event attendees such as wedding guests etc.</li>
<li>Maintain knowledge of standards and company policies</li>
<li>Understanding of how travel planning websites operate, like Booking and TripAdvisor</li>
<li>Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys.</li>
<li>Understand and operate front office telephone and computer systems.</li>
<li>Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage.</li>
<li>Respond to guest complaints in a timely and professional manner. Apprise management of all guest complaints/problems; including those that have been resolved.</li>
<li>Must be able to work flexible work hours/schedule.</li>
<li>Performs other duties and responsibilities as requested.</li>
</ul>
<div></div><div><b>SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:</b></div>
<ul><li>Previous experience as a hotel Front Desk Agent preferred</li>
<li>Must have excellent communication and organizational skills</li>
<li>Must have the ability to understand, read, write and speak English and communicate with guests and Team Members of other departments</li>
<li>Must be familiar with a computer and be able to type using a computer keyboard</li>
<li>Must be familiar with operation of office equipment such as: copier, printer, facsimile machine, telephone etc.</li>
<li>Ability to apply commonsense understanding to carry out instructions given</li>
<li>Ability to comply in standardized situations with only occasional or no variables</li>
<li>Ability to work flexible shifts</li>
<li>Must have excellent customer service skills</li>
<li>Must be able to work without constant supervision</li>
</ul>
<div></div><div><b>PHYSICAL DEMANDS:</b></div>
<ul><li>While performing the duties of this job, the employee will be required to stand for long periods of time; using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, talk and hear.</li>
<li>May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.</li>
<li>Must be capable of effectively using close vision, distance vision, and color vision.</li>
<li>Able to operate in mentally and physically stressful situations</li>
</ul>
<div></div><div><b>QUALIFICATION STANDARDS:</b></div>
<ul><li>High school education or equivalent is required. Some college preferred.</li>
<li>Preferred six (6) months related experience in hotels or customer service training</li>
<li>Must be able to work in team environment</li>
</ul>
<div></div><div><b>EEO Employer</b></div></div>

PEP Experience-Front Desk Agent 3pm-11pm

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