hotel front desk agent

Muscogee Nation Gaming Enterprises

<div>Department: TUL Front Office
Property: River Spirit Casino Resort
Location: Tulsa, OK, US, 74137
Full-Time/Part-Time: Part Time 
 
Summary:
 
Responsible for all front desk operations, providing the highest standard of exceptional and courteous service while registering guests, settling guest accounts and servicing guest requests and inquiries. Performs guest safety and recreational work supervising, swimming and enforcing regulations at the hotel pool, as well as providing for guest comfort and safety. Promotes all aspects of the property and local area attractions. All functions will be performed within the guidelines of the MNGE policies &amp; procedures.
Responsibilities: 
 
1. Process guest arrivals and departures, including all necessary payments.
2. Handle &amp; coordinate room assignments and pre-arrivals.
3. Handle guests' concerns, various requests, and event information for a pleasurable guest experience.
4. Verify hotel room availability and enter hotel reservations into Property Management System (INFOR) in order to provide seamless experience for guests.
5. Actively assist in marketing of all casino and hotel events, promotions and activities to both internal and external guests in an effort to obtain full occupancy of the hotel facility.
6. Adjust folio postings as necessary to ensure accuracy.
7. Assist with the check-in and check-out of groups and tours; utilize knowledge and familiarity of casino hotel and its amenities to recommend room sizes, views, offerings, specials, and excellent guest service features.
8. Utilize effective communication skills, professional attitude and good organizational skills to deliver accurate and timely information to guests and callers.
9. Maintain high standard of courtesy professionalism and discretion in communication and discretion in communications to, or about, preferred customers, their arrangements and finances.
10. Take payments, reservations payments and/or cash handling utilizing various computer applications
11. Observe and patrol pool and enforce safety regulations; assist swimmers from water when in danger.
12. Greet all guests upon arrival, distribute towels, offer assistance with seating, and delivering consistent guest service, exceeding guest expectations, and providing all other supporting services.
13. Knowledgeable of hotel facilities and services to answer guest inquiries; pool side bar or amenities hours of operation.
14. Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure guest satisfaction; work with other departments to ensure guest satisfaction.
15. Identify and report defects throughout the pool and spa area; notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.
16. Ensure the pool deck is swept and watered down and that all furniture is in the correct place, when setting up in the morning or shift; ensure cleanliness of area at all times and report maintenance issues to facilities department.
17. Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs; replacing pool safety equipment, buoys, barriers, and cleaning signs.
18. Facilitate and maintain consistent pool safety programs, training, and documentation to ensure the overall safety of guests in the pool area; provide reports, as needed.
19. Perform other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, and/or ability required.
EDUCATION
HS Diploma or GED; and/or combination of education &amp; experience preferred.
EXPERIENCE
Front Desk or Hotel Reservations experience preferred; casino hotel property or working knowledge of hotel facilities and services and/or local area amenities experience preferred; cash handling experience required. Possess positive, friendly and out-going personality; work as a customer-service focused team player.
LICENSES/CERTIFICATIONS
Key positions required knowledge and application of Title 31 reporting requirements.
Must have ability to pass comprehensive background check, drug test, and obtain gaming license as required.</div>

Hotel Front Desk Agent

Accor Group

Job Title Front Desk Agent - Guest Services and Reception - Dubai Job Description Front Desk Agent - Guest Services and Reception - Dubai Position Overview Raffles the Palm Dubai is hiring a Front Desk Agent to provide personalized and efficient guest service at the reception and Raffles Club. This role is critical in creating a welcoming first impression, assisting with check-ins, check-outs, cashiering, and handling guest requests professionally. Join a luxury brand known for its discreet service and elegant hospitality. Employment Overview Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Receptionist / Front Desk Gender: Any Candidate Nationality: Any Candidate Current Location: UAE preferred Job Type: Full Time Key Responsibilities * Welcome guests to the Raffles Club and front desk with a friendly and helpful attitude * Complete check-in, check-out, and room change processes accurately and efficiently * Maintain and reconcile cashier float; process payments and foreign currency exchanges * Handle inquiries regarding loyalty programs, special packages, and promotions * Respond to guest complaints and requests, escalating when needed to management * Coordinate closely with butlers and other departments to fulfill guest needs * Promote onward bookings within the Raffles brand network when applicable * Prepare night audit reports, morning summaries, and ensure accounting accuracy * Keep the reception and Raffles Club areas clean, organized, and presentable at all times * Follow established health, safety, and hotel policies Candidate Requirements * Post-secondary education or diploma in Hotel Management * Minimum 2 years of guest-facing experience in a 4 or 5-star hotel setting * Fluent in written and spoken English; additional languages are an asset * Strong interpersonal skills with the ability to handle guest concerns calmly * Familiarity with property management systems and front office procedures * Detail-oriented with excellent organizational and multitasking skills * Ability to work night shifts, weekends, and holidays as needed * Professional appearance and a team-oriented mindset

Front Desk Agent - Guest Services and Reception - Dubai

Job Title Guest Relations Agent Front Desk Hospitality Dubai, UAE Job Description Guest Relations Agent Front Desk Hospitality Dubai, UAE Position Overview Accor is hiring a Guest Relations Agent for one of its premium hotels in Dubai, UAE. This front-facing role is ideal for hospitality professionals who thrive on delivering exceptional guest experiences. If you're passionate about service excellence and enjoy interacting with guests from around the world, this is your opportunity to grow within one of the most respected names in global hospitality. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Guest Services / Concierge Gender: Female preferred Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Guest Service and Front Office Support As a Guest Relations Agent, you will be the first point of contact for guests, ensuring a warm welcome and smooth departure while upholding Accor s service excellence. You will proactively engage with first-time visitors, assist with directions, provide information about hotel amenities, and respond to guest needs with professionalism and care. Your role is central to maintaining high guest satisfaction in a fast-paced front office environment. What You ll Do * Greet guests warmly upon arrival and departure, offering assistance and a lasting first impression * Engage first-time visitors with friendly conversation and hotel orientation * Provide detailed information on hotel facilities, promotions, and local attractions * Ensure compliance with departmental service standards and safety policies * Support smooth communication between guests and internal departments * Respond to guest queries, concerns, and feedback in a timely, solution-oriented manner * Uphold cleanliness and presentation standards at the front desk and lobby area * Perform additional front office duties as assigned by supervisors Ideal Profile Front Office and Guest-Facing Professionals * Previous experience in guest services or front desk role is required * Presentable appearance with excellent interpersonal and verbal communication skills * Ability to handle guest inquiries professionally and empathetically * Comfortable working in high-pressure environments with strong multitasking abilities * A collaborative team player with a calm and courteous demeanor * Highly responsible, punctual, and attentive to guest needs * Female candidates preferred for this position (as per operational requirements) Why Join Us Work with Accor in Dubai * Employee benefit card offering worldwide hotel discounts * Access to Accor s learning and development programs * Internal promotion and international mobility opportunities * Be part of a service-oriented, inclusive culture * Join a team that makes a real impact through social and environmental initiatives

Guest Relations Agent Front Desk Hospitality

Job Title Front Desk Agent - Guest Services - Dubai Job Description Front Desk Agent - Guest Services - Dubai Position Overview Join the hospitality team at Sofitel Dubai as a Front Desk Agent, where you will be the face of our luxury service and the first point of contact for our guests. This guest-facing role is key to delivering an exceptional check-in and check-out experience while ensuring every visitor enjoys a seamless and personalized stay. Located in the heart of Dubai, this opportunity is ideal for individuals passionate about guest service, hotel operations, and front office administration. Employment Overview Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Receptionist / Front Desk Gender: Any Candidate Nationality: Any Candidate Current Location: UAE preferred Job Type: Full Time Key Responsibilities * Welcome guests with warmth and professionalism, ensuring smooth check-in/check-out procedures * Manage room allocations, guest folios, payment processes, and hotel system records (Fidelio/PMS) * Coordinate with Housekeeping and other departments to fulfill guest room requests and VIP preferences * Handle inquiries, special requests, and complaints with a focus on guest satisfaction and service recovery * Monitor room availability and communicate updates to relevant teams * Promote hotel offerings, loyalty programs, and upsell opportunities during guest interactions * Ensure compliance with all CID, immigration, and financial procedures * Maintain daily logs, follow checklists, and attend line-up briefings with the front office team Candidate Requirements * 1-2 years experience in a guest-facing front office role, preferably in a luxury hotel environment * Working knowledge of hotel management systems (e.g., Fidelio, Opera) * Excellent communication skills and a guest-centric mindset * Proficiency in English; knowledge of additional languages is a plus * Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment * Team player with a positive attitude and high professional standards * Flexibility to work shifts, including nights, weekends, and holidays Life at Sofitel * Experience Accor s Heartist culture, where hospitality is a work of heart * Join a multicultural team with global opportunities for growth and development * Access hundreds of training programs and internal transfer pathways across Accor s 45+ brands * Enjoy employee benefits, career advancement support, and a respectful, inclusive work environment About the Company Sofitel is a prestigious brand under the Accor Group, known for blending French luxury with local culture. Located in Dubai, this Sofitel property exemplifies elegance, comfort, and innovation, offering team members the opportunity to grow within one of the world s leading hospitality groups. As part of the Accor family, employees benefit from international career mobility, continuous learning, and a supportive, diverse culture. Post Details

Front Desk Agent - Guest Services - Dubai

Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Front Desk Coordination and Guest Interaction As a Guest Services Agent, you will be responsible for ensuring the smooth and professional delivery of front desk and bell services. From handling guest luggage to managing transport needs and coordinating with other departments, your role is essential to guest satisfaction. You will act as the face of the hotel, making every interaction a positive and efficient experience. What You ll Do * Welcome guests upon arrival and assist with baggage handling, check-in coordination, and directions * Coordinate all guest services in line with Novotel and Accor brand standards * Ensure timely handling and delivery of luggage, incoming faxes, parcels, and room items * Maintain accurate records of luggage deliveries, guest belongings, and service logs * Inform guests about hotel amenities, facilities, local attractions, and nearby merchants * Manage airport transfer charges and coordinate transport needs accurately and professionally * Communicate effectively with bell desk, concierge, and front office teams for seamless operations * Uphold high standards of presentation, grooming, and customer service at all times * Respond to guest inquiries and concerns with empathy, professionalism, and a solution-oriented approach * Ensure service timelines are met (e.g., luggage pickup within 10 minutes, fax delivery within 15 minutes) * Support cross-functional teamwork and attend scheduled meetings or training as required Ideal Profile Service-Oriented and Professional * Previous experience in guest services, concierge, or front desk is preferred * Strong customer service skills and a natural flair for engaging with guests * Professional personal presentation and a positive, welcoming attitude * Detail-oriented, reliable, and capable of multitasking in a fast-paced environment * Proficient in Opera or similar hotel POS systems; basic computer literacy required * Good problem-solving abilities and clear communication under pressure * Manual driver s license preferred for handling transport or valet support * High school diploma or equivalent; hospitality-related qualifications are a plus * Willingness to work flexible shifts including evenings, weekends, and holidays

Guest Services Agent Front Office

Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Guest Services / Concierge Gender: Female preferred Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Guest Service and Front Office Support As a Guest Relations Agent, you will be the first point of contact for guests, ensuring a warm welcome and smooth departure while upholding Accor s service excellence. You will proactively engage with first-time visitors, assist with directions, provide information about hotel amenities, and respond to guest needs with professionalism and care. Your role is central to maintaining high guest satisfaction in a fast-paced front office environment. What You ll Do * Greet guests warmly upon arrival and departure, offering assistance and a lasting first impression * Engage first-time visitors with friendly conversation and hotel orientation * Provide detailed information on hotel facilities, promotions, and local attractions * Ensure compliance with departmental service standards and safety policies * Support smooth communication between guests and internal departments * Respond to guest queries, concerns, and feedback in a timely, solution-oriented manner * Uphold cleanliness and presentation standards at the front desk and lobby area * Perform additional front office duties as assigned by supervisors Ideal Profile Front Office and Guest-Facing Professionals * Previous experience in guest services or front desk role is required * Presentable appearance with excellent interpersonal and verbal communication skills * Ability to handle guest inquiries professionally and empathetically * Comfortable working in high-pressure environments with strong multitasking abilities * A collaborative team player with a calm and courteous demeanor * Highly responsible, punctual, and attentive to guest needs * Female candidates preferred for this position (as per operational requirements)

Guest Relations Agent Front Desk

Millennium Madinah Airport

<div>As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.
Key Job Responsibilities:<ul>
<li>
Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.</li>
<li>Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.</li>
<li>Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.</li>
<li>Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.</li>
<li>Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.</li>
<li>Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.</li>
<li>Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.</li>
<li>Safeguard guest privacy by refraining from disclosing any guest details.</li>
<li>Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Front Desk Agent

Search 6188+ Hotel front desk agent jobs near you this November. New roles added regularly across leading industries. Apply today.