hotel front desk agent

Hilton

<div><p>Front Desk Agent</p><p>
A Front Desk Agent supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.</p>
<p><b>What will I be doing?</b></p>
<p>This position reports to the Asst. Front Office Manager.</p>
<p>As a Front Desk Agent, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Agent is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Supervise Front Desk operations during your assigned shift to a consistently high standard</li>
<li>Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
<li>Advise your shift team of any special events or VIP Guests in the hotel that day</li>
<li>Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work</li>
<li>Maximize sales revenues through up-selling and marketing program</li>
<li>Manage Guest requests, inquiries, and complaints promptly and completely</li>
<li>Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service</li>
</ul><p><b>What are we looking for?</b></p>
<p>A Front Desk Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>Front Office experience in the hotel, leisure, and/or retail sector</li>
<li>Strong commercial/business awareness and demonstration of sales capabilities</li>
<li>Calm, organized work ethic with the ability to prioritize and meet deadlines</li>
<li>Excellent supervisory, inter-personal, and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li>
</ul><p><b>What's in it for me?</b></p>
<ul><li>Degree-level qualification in a relevant field</li>
<li>Competitive Salary &amp; Wages</li>
<li>Private Health Insurance</li>
<li>Complimentary Dry Cleaning for Business Attire</li>
<li>Monthly Transportation Fee</li>
<li>Complimentary Shuttle Bus</li>
<li>Discounted Indoor Parking Privileges</li>
<li>Complimentary Employee Meal</li>
<li>&quot;Go Hilton&quot; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members</li>
<li>Career and development opportunities in Hilton Hotels Worldwide</li>
<li>Opportunity to make a positive impact on environment and community with Travel with Purpose program</li>
</ul><p>Specifically, we look for demonstration of these Hilton Values:</p>
<ul><li><b>Hospitality</b> - We're passionate about delivering exceptional guest experiences.</li>
<li><b>Integrity</b> - We do the right thing, all the time.</li>
<li><b>Leadership</b> - We're leaders in our industry and in our communities.</li>
<li><b>Teamwork</b> - We're team players in everything we do.</li>
<li><b>Ownership</b> - We're the owners of our actions and decisions.</li>
<li><b>Now</b> - We operate with a sense of urgency and discipline</li>
</ul><p><b>What will it be like to work for Hilton?</b></p>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Front Desk Agent

Millennium Place Doha

<p>As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.</p><p>&middot; Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.</p><p>&middot; Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.</p><p>&middot; Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.</p><p>&middot; Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.</p><p>&middot; Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.</p><p>&middot; Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.</p><p>&middot; Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.</p><p>&middot; Safeguard guest privacy by refraining from disclosing any guest details.</p><p>&middot; Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.</p><p>&middot; Uphold environmental, health, and safety standards in alignment with organizational policies.</p><p>&middot; Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</p><p>Job Types: Full-time, Permanent</p><p>Pay: QAR2,000.00 per month</p>

ATHGADLANG

<p>Front Desk Receptionist &ndash; Key ResponsibilitiesHospitality Sector Responsibilities:</p><ul><li>Greet guests warmly and ensure a smooth check-in and check-out process.</li><li>Answer phone calls and respond to guest inquiries professionally and promptly.</li><li>Manage reservations, cancellations, and room availability using hotel booking systems.</li><li>Coordinate with housekeeping and maintenance staff to meet guest needs.</li><li>Handle guest complaints or concerns with empathy and escalate issues when necessary.</li><li>Maintain cleanliness and organization of the front desk and lobby area.</li><li>Promote hotel services and amenities to enhance the guest experience.</li></ul><p>Real Estate Sector Responsibilities:</p><ul><li>Welcome clients and visitors to the office and notify agents or brokers of their arrival.</li><li>Answer and direct incoming calls; take accurate messages when necessary.</li><li>Schedule property showings, open houses, and appointments for agents.</li><li>Maintain office calendars and coordinate meeting room availability.</li><li>Assist with preparing and organizing listing documents and client files.</li><li>Handle incoming mail, packages, and deliveries.</li><li>Provide general administrative support, including data entry, photocopying, and filing.</li><li>Keep the reception area tidy and presentable, reflecting a professional and welcoming atmosphere.</li></ul><p>Job Type: Contract</p>

Front Desk Receptionist- Hospitality Sector-Arabic Speaker Only- Real Estate

Highgate

<div><h2 class="jobSectionHeader"><b>Compensation Type
</b></h2><div><div><div>Hourly
</div></div></div><h2 class="jobSectionHeader"><b>Highgate Hotels
</b></h2><div><div><div><div>Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate&rsquo;s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry&rsquo;s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.</div>
</div></div></div><h2 class="jobSectionHeader"><b>Location<br>
</b></h2>
<div></div><div><div><div><div>Residence Inn Tukwila</div>
<div>
16201 W. Valley Hwy
</div><div>Tukwila, WA 98188
</div></div></div></div><h2 class="jobSectionHeader"><b>Overview
</b></h2><div><div><div><p>The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.</p>
</div></div></div><h2 class="jobSectionHeader"><b>Responsibilities
</b></h2><div><div><div><ul><li><div>Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
</div></li><li><div>Follow all cash handling and credit policies.
</div></li><li><div>Be aware of all rates, packages and special promotions as listed in the Red Book.
</div></li><li><div>Be familiar with all in-house groups.
</div></li><li><div>Be aware of closed out and restricted dates.
</div></li><li><div>Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
</div></li><li><div>Be familiar with hospitality terminology.
</div></li><li><div>Have knowledge of emergency procedures and assist as needed.
</div></li><li><div>Handle check-ins and checkouts in a friendly, efficient and courteous manner.
</div></li><li><div>Use proper two-way radio etiquette at all times when communicating with other employees.
</div></li><li><div>Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
</div></li><li><div>Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
</div></li><li><div>Be able to complete a bucket check, room rate verification report, and housekeeping report.
</div></li><li><div>Balance and prepare individual paperwork for closing of shift according to hotel standards.
</div></li><li><div>Maintain and market promotions and guest programs.
</div></li><li><div>Maintain a clean work area.
</div></li><li><div>Assist guests with safe deposit boxes.
</div></li></ul></div></div></div><h2 class="jobSectionHeader"><b>Qualifications
</b></h2><div><div><div><ul><li><div>College course work in related field helpful.
</div></li><li><div>Experience in a hotel or a related field preferred.
</div></li><li><div>High School diploma or equivalent required.
</div></li><li><div>Computer experience required.
</div></li><li><div>Customer Services experience preferred.
</div></li><li><div>Maintain a warm and friendly demeanor at all times.
</div></li><li><div>Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
</div></li><li><div>Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
</div></li><li><div>Must be able to multitask and prioritize departmental functions to meet deadlines.
</div></li><li><div>Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
</div></li><li><div>Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
</div></li><li><div>Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
</div></li><li><div>Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
</div></li><li><div>Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
</div></li><li><div>Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
</div></li><li><div>Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
</div></li><li><div>Must be able to cross-train in other hotel related areas.
</div></li><li><div>Must be able to maintain confidentiality of information.
</div></li><li><div>Must be able to show initiative, including anticipating guest or operational needs.
</div></li><li><div>Perform other duties as requested by management.</div></li></ul></div></div></div></div><p></p>

Hyatt

<div>Compensation Type: Hourly Highgate Hotels:
<div>
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate&rsquo;s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry&rsquo;s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.</div>
Location:<div></div><div><br>
Hyatt House Addison</div><div>
4900 Edwin Lewis Dr</div><div>
Addison, TX 75001</div>
Overview:
<p>
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.</p>
Responsibilities:
<ul><li><div>Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
</div></li><li><div>Follow all cash handling and credit policies.
</div></li><li><div>Be aware of all rates, packages and special promotions as listed in the Red Book.
</div></li><li><div>Be familiar with all in-house groups.
</div></li><li><div>Be aware of closed out and restricted dates.
</div></li><li><div>Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
</div></li><li><div>Be familiar with hospitality terminology.
</div></li><li><div>Have knowledge of emergency procedures and assist as needed.
</div></li><li><div>Handle check-ins and checkouts in a friendly, efficient and courteous manner.
</div></li><li><div>Use proper two-way radio etiquette at all times when communicating with other employees.
</div></li><li><div>Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
</div></li><li><div>Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
</div></li><li><div>Be able to complete a bucket check, room rate verification report, and housekeeping report.
</div></li><li><div>Balance and prepare individual paperwork for closing of shift according to hotel standards.
</div></li><li><div>Maintain and market promotions and guest programs.
</div></li><li><div>Maintain a clean work area.
</div></li><li><div>Assist guests with safe deposit boxes.
</div></li></ul>Qualifications:
<ul><li><div>College course work in related field helpful.
</div></li><li><div>Experience in a hotel or a related field preferred.
</div></li><li><div>High School diploma or equivalent required.
</div></li><li><div>Computer experience required.
</div></li><li><div>Customer Services experience preferred.
</div></li><li><div>Maintain a warm and friendly demeanor at all times.
</div></li><li><div>Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
</div></li><li><div>Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
</div></li><li><div>Must be able to multitask and prioritize departmental functions to meet deadlines.
</div></li><li><div>Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
</div></li><li><div>Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
</div></li><li><div>Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
</div></li><li><div>Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
</div></li><li><div>Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
</div></li><li><div>Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
</div></li><li><div>Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
</div></li><li><div>Must be able to cross-train in other hotel related areas.
</div></li><li><div>Must be able to maintain confidentiality of information.
</div></li><li><div>Must be able to show initiative, including anticipating guest or operational needs.
</div></li><li><div>Perform other duties as requested by management.</div></li></ul></div><p></p>

Carpenter Hotel

<div><div><p>Summary</p><div><div>
<div>
<p><b>About Us</b></p>
<p><i>
In 2006 Bunkhouse was created to oversee a growing portfolio of hotels and Jo&rsquo;s Coffee locations. Bunkhouse has a reputation for building memorable experiences that offer more than just a good night&rsquo;s sleep and a great cup of coffee. Passion for design, tireless attention to detail and commitment to creating authentic culture have earned our properties a unique place in the hearts and minds of those who visit us. Our work is rooted in the communities in which we exist, and we believe above all else in creating an awareness of and connection to a sense of place in all that we do.</i></p>
<p><b>
Job Summary</b></p>
<p>
A Front Desk Agent will exceed the expectations of all Bunkhouse guests in a multitude of tasks that include, but are not limited to, telephone operations, checking guests in and out, taking reservations, inventory control and concierge services.</p>
<p>
The person in this position must have excellent communication skills, the ability to resolve conflicts and a thorough understanding of Bunkhouse policies. All Bunkhouse employees are expected to greet all guests in proximity and make each feel important by providing a genuine welcome. Furthermore, they must develop and maintain the company&rsquo;s culture, values, and reputation in the public eye.</p>
<p><b>
Responsibilities</b></p>
<ul>
<li>Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction</li>
</ul><ul><li>Complete all shift checklist items</li>
</ul><ul><li>Check in and out all hotel guests in a confident, professional and personalized manner</li>
</ul><ul><li>Take hotel reservations accurately and efficiently</li>
</ul><ul><li>Assist in the development and implementation of special projects</li>
</ul><ul><li>Ensure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary</li>
</ul><ul><li>Maintain a positive relationship with all employees and guests</li>
</ul><ul><li>Ensure all calls are answered in a courteous, professional and efficient manner</li>
</ul><ul><li>Maintain an accurate log of guest calls for assistance or complaints, and ensure completion of all items</li>
</ul><ul><li>Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts</li>
</ul><ul><li>Maintain accuracy with all accounting and billing procedures</li>
</ul><ul><li>Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)</li>
</ul><ul><li>Issue guest safety deposit boxes as requested</li>
</ul><ul><li>Possess fluent knowledge of local restaurants, special events, city attractions, amenities and directions</li>
</ul><ul><li>Always ensure open lines of communication with all departments and upper management via email, logbooks, meetings, etc., to ensure all needs of the hotel are met.</li>
</ul><ul><li>Maintain a high level of cleanliness and safety in the work area</li>
</ul><ul><li>Ensure that all equipment is maintained in good, safe working condition</li>
</ul><ul><li>Maintain an increased awareness of safety issues throughout the property</li>
</ul><ul><li>Keep abreast of safety and emergency procedures and OSHA requirements</li>
</ul><ul><li>Attend relevant meetings</li>
</ul></div></div></div></div><div><p>Qualifications</p><div><p><b>
Qualifications</b></p>
<ul>
<li>Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.</li>
<li>Requires excellent communication skills, both verbal and written.</li>
<li>Must be able to speak, read, write, and understand the primary language(s) of the workplace</li>
<li>Ability to speak effectively before groups of employees or guests.</li>
<li>Ability to learn and perform all essential job functions accurately and safely.</li>
</ul>
<p><b>Education and Experience Requirements</b></p>
<ul>
<li>High School diploma or general education degree (GED).</li>
<li>6 months of related experience in the hospitality or service industry</li>
</ul>
<p><i>All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</i></p></div></div></div>

FULL-TIME FRONT OFFICE AGENT - CARPENTER HOTEL

<div><p>Guest Service/Front Dest Agent - Canopy by Hilton Istanbul Taksim</p><p>
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.</p><p><b>
What will I be doing?</b><br>
A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:</p><ul><li>
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li><li>
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>
Ensure that the Front Office Manager/ Duty Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li><li>
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>
Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>
Give concierge service to guests</li><li>
Demonstrate a high level of customer service at all times</li><li>
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li><p>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</p><p>
</p></li></ul><p><b>What's in It for Me?</b></p><ul><li>
Competitive Salary</li><li>
Monthly Transportation Fare</li><li>
Private Health Insurance (after 6 months tenure)</li><li>
Carpark subscription on discounted fee</li><li>
Go Hilton Membership (Team Member Travel Program and Family &amp; Friends Travel Program with discounted room rates in Hilton Hotels Worldwide)</li><li>
50% discount on personal food &amp; beverage consumption in the participant Hilton hotels.</li><li>
Free laundry and dry cleaning for business attire</li><li>
Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for mothers who have just given birth)</li><li>
1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members</li><li>
Paid Paternity leave &ndash; 14 days</li><li>
Unlimited Training and development opportunities in and out of the Hotel</li>
Unlimited online courses opportunities from our own Hilton University Opportunity to make a positive impact on environment and community with Travel with Purpose program<br>
<li>
</li></ul><p><b>What are we looking for?</b><br>
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Previous experience in hotels, preferably chain hotels</li><li>
Turkish as native language and excellent command of English</li><li>
Competent level of IT proficiency, OnQ knowledge is an asset</li><li>
Positive attitude and good communication skills</li><li><p>
Commitment to delivering a high level of customer service</p><p>
</p></li><li>Calm, efficient, and organized with great attention to detail</li><li>
Ability to multi-task while maintaining a positive attitude when working with a Guest</li><li>
Professional manner with an emphasis on hospitality and guest service</li><li>
Ability to work on your own and as part of a team</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all</p></div>

Guest Service/Front Dest Agent - Canopy by Hilton Istanbul Taksim

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