hotel front desk agent

Commonwealth Hotels

<div><div>Join Our Team at the Hampton Inn by Hilton Mobile Easy Bay Daphne!</div>
<div></div><div>Hampton Inn by Hilton Mobile East Bay Daphne is seeking a Part-Time Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent.<br>
<br>
<b>About Us:</b><br>
Working at the Hampton Inn Mobile East Bay Daphne, Alabama, offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, benefits like health insurance and discounted hotel stays, and a supportive, team-oriented work environment. Hampton Inn Mobile East Bay Daphne is not just a place to work; it is a beautiful and unique setting on the eastern shore of Mobile Bay, where you can take pride in offering guests stunning sunset views every day. Working here means being part of a team that consistently delivers excellence, so much so that we&rsquo;ve won the 'Loved by Guests' award from Expedia four years in a row. Whether you are helping guests enjoy their complimentary breakfast with breathtaking Bay views or ensuring their stay is unforgettable, you will be part of a property that values both beauty and quality. If you are looking to join a team where your work truly makes a difference, we would love to have you with us.<br>
<br>
<b>Why This Role?</b><br>
Working as a Part-Time Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk at Hampton Inn Mobile East Bay Daphne offers the chance to be part of a dynamic, energetic team in a lively environment. The hotel values its staff, recognizing excellence and providing growth opportunities. Working as a Part-Time Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk, enjoy working in a vibrant atmosphere with diverse guests and a welcoming, creative culture. It is a great place to thrive professionally while contributing to an engaging guest experience.<br>
</div><div><b>What&rsquo;s In It for You?</b><br>
Exclusive Discounts: Hotel, food, and beverage savings for personal travel<br>
Professional Growth: Online training courses<br>
Additional Support: Employee Assistance Program, jury duty leaves, bereavement leave, and more<br>
</div><div><b>Key Responsibilities for the Part-Time Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent include:</b></div>
<ul><li>Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.</li>
<li>Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.</li>
<li>Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.</li>
<li>Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.</li>
<li>Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.</li>
<li>Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.</li>
<li>Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.</li>
<li>Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel&rsquo;s property management system (PMS).</li>
<li>Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.</li>
<li>Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.</li>
</ul><div><b>What We are Looking for in a Part-Time Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent:</b></div>
<ul><li>Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.</li>
<li>Familiarity with using computers and software systems, especially reservation or property management systems (PMS), is usually required. Training may be provided for specific systems used by the hotel.</li>
<li>Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.</li>
<li>Experience handling guest complaints or resolving conflicts calmly and effectively is an asset.</li>
<li>Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.</li>
<li>Knowledge of upselling techniques or prior experience in sales is beneficial, as many hotels encourage promoting upgrades or additional services.</li>
<li>Hospitality or Front Desk Experience (Preferred)</li>
<li>A high school diploma or equivalent is typically required. Some hotels may prefer candidates with coursework or a degree in hospitality or a related field.</li>
<li>Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.</li>
</ul><div>Applicants should have the flexibility to work weekends &amp; holidays</div>
<div><br>
<b>Why Commonwealth Hotels?</b><br>
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.<br>
<br>
<b>Explore Our Hotel:</b><br>
https://www.hilton.com/en/hotels/mobebhx-hampton-mobile-east-bay-daphne/<br>
<br>
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.<br>
<br>
Join us in shaping the future of hospitality in Mobile East Bay, Daphne, Alabama<br>
Apply today!</div></div>

Hotel Front Desk Agent

GF Hotels & Resorts

<div>
 We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You&rsquo;ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
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 <br/>
 <strong>
  Compensation:
 </strong>
 $25 per hour
</div>


Think Hospitality

<div>
 <strong>
  Overall Scope And Responsibility
  <br/>
  <br/>
 </strong>
 Responsible for the registration of new guest, departures, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Provide and maintain the highest possibly service standards to our clientele at all times.
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  Essential Duties
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  <br/>
 </strong>
 <ul>
  <li>
   Completes the registration process by inputting and retrieving information from computer, confirming pertinent information including number of guests and room rates. Assigns rooms based on guest's specific requests, VIP status etc. Issues keys and non-verbally confirms the room number and rate
  </li>
  <li>
   Informs guests on hotel facilities and amenities, provides directions within the property.
  </li>
  <li>
   Communicates luggage delivery / retrieval with the bell staff, and car requests with the valet if needed
  </li>
  <li>
   Performs basic accounting procedures including exchange of foreign currency, cash handling, posting charged to guest folio, making adjustments etc
  </li>
  <li>
   Reviews reports such as credit limit report, arrivals/ departures, discrepancy report, group resumes etc and communicates pertinent information to the respective department
  </li>
  <li>
   Communicates credit issues to all revenue generating departments
  </li>
  <li>
   Projects a warm welcome, follows 10-5 rule, acknowledges waiting guests with no exception. Uses a clear and positive speaking voice, listens to understand requests, responds with appropriate action and provides options
  </li>
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   Communicates guest requests with the appropriate department
  </li>
  <li>
   Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve guest dissatisfaction using empowerment within acceptable limits. Consults FO managers for further assistance
  </li>
  <li>
   Reviews departing guest's folios and invites guests back
  </li>
  <li>
   Makes reservations
  </li>
  <li>
   Acts as concierge assisting guests with directions, transportation and coordinated further accommodation through concierge.
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  </li>
 </ul>
 <strong>
  Job Knowledge, Skills, &amp; Abilities
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 <ul>
  <li>
   Excellent communication, interpersonal, and organization skills.
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   Must be able to carry 10 lbs.
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   Commitment to superior customer service and excellent customer service skills.
  </li>
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   Proven ability to influence a team and achieve results.
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   Flexibility and creative problem-solving ability.
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  <li>
   Strong initiative and self-motivation.
  </li>
 </ul>
 <ul>
  <li>
   Fluency in job related English both verbal and non-verbal.
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   <li>
    An appreciation and respect for the diversity of all individuals in the workplace.
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    Ability to handle pressure and work in a fast paced environment.
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  </ul>
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   Must be able to work days, evenings, and weekends as necessary.
  </li>
 </ul>
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Hotel Front Desk Agent - Palm Tree Club

SOVA Hotels

<p><b>Job Summary</b><br/>We are an awesome boutique hotel inspired from hotels around the world. Guests check-in at the bar and we like to create a friendly and welcoming experience. We have visitors from around the world and prioritize saying hello and offering them an awesome travel experience.</p><p>This role is for 3pm-11pm on Saturday, Sunday, and Monday! Some portions of the shift could be very social as you welcome guests in and check them in, and some portions could be slower if all of the guests are out of the hotel exploring. We are looking for friendly individuals who enjoy hospitality, and we can teach the skills necessary such as bartending, and the hotel technology. As a small hotel with only 39 rooms, you will get to learn many aspects of the industry.</p><p>Responsibilities will include checking guests in, answering the phone, handling reservation information, responding to inquiries, making drinks at the bar, and of course socializing with guests! The pay is $14/hr + tips from drinks and coffee served.</p><p>Pay: $14.00 - $14.50 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Work Location: In person</p>

Hotel Front Desk Agent & Bartender (Part-Time) (3pm-11pm)

NSR Hotels

<p>We are looking for a Hotel Front Desk Agent to serve as our guests&rsquo; first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we&rsquo;d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.</p><p><b>Responsibilities</b></p><ul><li>Perform all check-in and check-out tasks</li><li>Manage online and phone reservations</li><li>Inform customers about payment methods and verify their credit card data</li><li>Register guests collecting necessary information (like contact details and exact dates of their stay)</li><li>Welcome guests upon their arrival and assign rooms</li><li>Provide information about our hotel, available rooms, rates and amenities</li><li>Respond to clients&rsquo; complaints in a timely and professional manner</li><li>Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests&rsquo; needs</li><li>Maintain updated records of bookings and payments</li></ul><p><b>Skills</b></p><ul><li>Work experience as a Hotel Front Desk Agent</li><li>Experience with hotel reservations software</li><li>Understanding of how travel planning websites operate, like Booking and TripAdvisor</li><li>Customer service attitude</li><li>Excellent communication and organizational skill</li></ul><p>Job Types: Part-time</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day Shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>On call</li><li>Overtime</li><li>Weekend availability</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:<br/>Hotel Experience: 1 year (Required)<br/>Front Desk: 1 year (Required)</p><p>Work Location: In person</p><p>Job Type: Full-time</p><p>Pay: $17.00 - $19.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Hotel experience: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

Front Desk Agent

Candlewood Suites

<div><div><div><b>Benefits:</b></div>
<ul><li>Employee discounts</li>
<li>Paid time off</li>
</ul></div><div><div><b>Benefits/Perks</b></div>
<ul><li>Flexible Scheduling</li>
<li>Career Advancement Opportunities</li>
<li>Competitive Compensation</li>
</ul><div><b>Job Summary</b><br>
We are seeking a positive, friendly<b> Front Desk Agent </b>to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.</div><div><br>
</div>
<div><b>Responsibilities</b></div>
<ul><li>Monitor the maintain knowledge of hotel operations and activities</li>
<li>Take reservations and answer questions via phone, email, and in-person</li>
<li>Build rapport with guests and identify their needs through friendly conversation and open-ended questions</li>
<li>Describe the features and amenities of guest rooms</li>
<li>Ensure compliance with health and quality standards</li>
</ul><div><b>Qualifications</b></div>
<ul><li>Friendly and outgoing personality</li>
<li>Familiarity with hospitality industry standards</li>
<li>Proficient in English; knowledge of other languages is a plus</li>
<li>Computer literacy</li>
<li>Able to resolve issues with a customer-focused orientation</li>
<li>Able to lift 30 pounds</li></ul></div></div>

Equinox Hospitality

<div><h3 class="jobSectionHeader"><b><i>Exciting Front Desk Agent Opportunity at Marin Hilltop Hotel&rsquo;s Transformation to Marriott Tribute Portfolio</i></b></h3><h4 class="jobSectionHeader"><b>
Perks</b></h4><p>
401(k), Dental insurance, Employee discount, Health insurance, Life insurance, Paid time off, Vision insurance.</p><p>
Marin Hilltop Hotel is undergoing an exciting transformation into a Tribute Portfolio Marriott Hotel &mdash; part of Marriott&rsquo;s collection of upper-upscale, design-forward boutique hotels. With renovations already underway and a grand relaunch scheduled for July 2026, the hotel is being reimagined to reflect the vibrant and sophisticated spirit of Marin County.</p><p>
As we move through this exciting chapter, we are looking for a passionate and service-driven <b>Front Desk Agent</b> to support the Front Office operations during the transition and beyond. This role is ideal for someone who thrives in a leadership support role, has a strong understanding of front desk procedures, and is eager to contribute to a renewed guest experience.</p><p>
The Front Desk Agent is the face of our hotel and plays a key role in ensuring our guests feel welcome, cared for, and appreciated. You&rsquo;ll manage check-ins and check-outs, respond to guest needs, and help create an atmosphere that reflects the elevated and welcoming spirit of our new brand.</p><p>
Key Responsibilities</p><ul>
<li>
Greet guests upon arrival and ensure a smooth check-in and check-out process</li>
<li>Handle room assignments, payment processing, and key issuance</li>
<li>Communicate guest requests and room availability with Housekeeping and other departments</li>
<li>Provide local information, directions, and transportation assistance</li>
<li>Resolve guest concerns professionally and promptly</li>
<li>Maintain accurate records and perform daily front desk tasks including running reports and balancing your cash drawer</li>
<li>Promote marketplace offerings and process sales, including alcoholic beverages</li>
<li>Assist with other front office duties as needed</li>
</ul><p>
What We&rsquo;re Looking For</p><ul>
<li>
Prior front desk or customer service experience in a hotel environment is a plus</li>
<li>Strong communication and interpersonal skills</li>
<li>Organized, detail-oriented, and dependable</li>
<li>Ability to multitask in a fast-paced environment</li>
<li>Comfortable working a flexible schedule, including weekends, evenings, and holidays</li>
<li>Team player who&rsquo;s ready to grow with the hotel</li>
</ul><p>
Why Join Us?</p><p>
This is more than just a job. It&rsquo;s an opportunity to be part of a rebranding journey that&rsquo;s focused on quality, individuality, and guest experience. Tribute Portfolio hotels are known for their distinctive character and connection to the communities they serve. As part of the Marriott family, you&rsquo;ll also gain access to world-class training, benefits, and career opportunities.</p></div>

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