hotel front desk agent

Hilton

<div>Front Desk Agent - Waldorf Astoria Doha Lusail
A Front Desk Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out. 
 
What will I be doing?
As a Front Desk Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for?
Front Desk Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience in a customer-focused industry</li>
<li>Completed high school certificate or equivalent</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in cash handling</li> 
</ul> 
What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Front Desk Agent - Waldorf Astoria Doha Lusail

Radisson Hotel Group

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description 
Are you ready to elevate the guest experience from check-in to check-out and everything in-between? Say Yes I Can! and be a part of our dynamic world of Moment Makers.
We are currently seeking a Front Desk Agent to join our vibrant team at the Radisson Hotel &amp; Residence Riyadh Olaya. At Radisson Hotel Group, we are in search of individuals who go beyond the resume &ndash; those with character, skills, talents, and a passion for creating memorable experiences.
As a Front Desk Agent you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.
Our Front Desk Agents love the hustle and bustle of life! It&rsquo;s not just about check-in and check-out. It&rsquo;s about everything in-between<ul><li>
You will be our guests&rsquo; superhero ensuring all aspects of the guest journey and experience are delivered to the highest level</li><li>
You will exude patience, empathy and have the personality to host the show</li><li>
As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department</li></ul> 

Qualifications 
<ul><li>
Flexibility and a positive, Yes I Can! Attitude</li><li>
An eye for detail</li><li>
Is a creative problem-solver</li><li>
Passionate about creating extraordinary service</li><li>
Ability to work as part of a team to ensure guest satisfaction</li><li>
Strong verbal communication skills</li><li>
Likes having fun at work</li><li>
Experience in a similar position is beneficial but not essential</li><li>
This position is open for Saudi Nationals only as per local regulations</li></ul> 

Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide.
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

Front Desk Agent

Nine Hotel LLC

Job Responsibilities:&middot; Perform all check-in and check-out tasks&middot; Manage online and phone reservations&middot; Register guests collecting necessary information&middot; Welcome guests upon their arrival and assign rooms&middot; Provide information about our hotel, available rooms, rates and amenities&middot; Respond to clients&rsquo; complaints in a timely and professional manner&middot; Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests&rsquo; needs&middot; Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests&middot; Upsell additional facilities and services, when appropriate&middot; Maintain updated records of bookings and paymentsRequirements and skills&middot; 2 year experience as a Hotel Front Desk Agent, Receptionist or similar role&middot; Experience with hotel reservations software IDS&middot; Customer service attitude&middot; Excellent communication and organizational skills&middot; Degree in hotel management is a plusJob Type: Full-timeApplication Question(s):<ul><li>List the Hotel software you are familiar with</li><li>Are you available in Dubai and willing to join in 7 days ?</li><li>What is your current visit status ?</li></ul>Experience:<ul><li>Hotel: 2 years (Required)</li></ul>

Front Office Associate

Ritaj Facilities management

Job Summary:The Front Desk Agent is responsible for greeting visitors, answering inquiries, managing bookings or appointments, and ensuring a welcoming and efficient front desk experience. They act as the face of the organization and play a key role in providing excellent customer service.Key Responsibilities:<ul><li>Greet and welcome guests, clients, or visitors in a professional manner.</li><li>Answer phone calls, emails, and messages promptly and courteously.</li><li>Maintain an organized and clean front desk and reception area.</li><li>Respond to customer queries and complaints, escalating issues as needed.</li><li>Schedule appointments or reservations and manage calendars.</li><li>Receive and distribute mail, deliveries, and packages.</li><li>Maintain records, forms, or registration logs as required.</li><li>Follow security procedures and control access to the premises.</li><li>Coordinate with other departments for smooth operations.</li></ul>Qualifications and Skills:<ul><li>High school diploma or equivalent; further education in hospitality or administration is an advantage.</li><li>Proven experience in a customer service or front desk role.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in MS Office and front desk systems (e.g., POS, booking software).</li><li>Professional appearance and attitude.</li><li>Ability to multitask and remain calm under pressure.</li><li>Flexibility to work shifts, including evenings, weekends, and holidays.</li></ul>Job Type: Full-timePay: QAR2,000.00 - QAR2,200.00 per month

IHG Hotels & Resorts

<div><div>Front Desk Agent
<div></div><div><div>Hotel Brand: Crowne Plaza Hotels &amp; Resorts
 
Location: Qatar, Doha 
Qatar, Doha
Hotel: Doha - The Business Park (DOHCP), Airport Road, PO Box 22080
Job number: 150825<div> 
 
 
</div></div><div><div>About us We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG&reg;, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make, and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We&rsquo;re growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha &ndash; The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected. 


Your day-to-day:

As a Front Desk Agent, you&rsquo;ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You&rsquo;ll also create a warm atmosphere that makes our guests feel at home, always.
<ul><li>Check guests in, issue room keys, and provide information on hotel services and room location|</li></ul>
<ul><li>Ensure required identification is taken from guests at check-in in line with local legislative requirements|</li></ul>
<ul><li>Answer phones in a prompt and courteous manner|</li></ul>
<ul><li>Up-sell rooms where possible to maximize hotel revenue|</li></ul>
<ul><li>Answer, record, and process all guest calls, messages, requests, questions, or concerns|</li></ul>
<ul><li>Record guest preferences in the system|</li></ul>
<ul><li>Check guests out, including resolving any late or disputed charges|</li></ul>
<ul><li>Accurately process all cash and credit card transactions using established procedures|</li></ul>
<ul><li>Issue, control, and release guest safe deposit boxes in line with hotel procedures|</li></ul>
<ul><li>Communicate any outstanding guest requests or issues to management that may|require additional monitoring or follow-up|</li></ul>
<ul><li>Take action to solve guest problems/complaints using appropriate service recovery guidelines|</li></ul>
<ul><li>Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty|</li></ul>
<ul><li>Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.</li></ul> 


What we need from you

&middot;Minimum education of Bachelor's degree in Hotel Management or relevant degree. &middot;
<ul><li>Minimum of 2-3 years of Reception or Guest Service experience in 5* hotel</li></ul>
<ul><li>Have good English communication skills both in written and spoken</li></ul>
<ul><li>Pleasant personality with good communication and interpersonal skills</li></ul>
<ul><li>Strong interpersonal and problem-solving abilities are essential.</li></ul>
<ul><li>Prior experience working with Opera or a related system</li></ul> 


What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing</div></div></div></div></div>

Jumeirah

<div>
 
 
 
 About Jumeirah &amp; the Hotel:
 
 
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
 
 
 
 Jumeirah Beach Hotel, Dubai&rsquo;s premier lifestyle and family-friendly destination, is located on Jumeirah Beach Road just 15km from the city centre and 25km from Dubai International Airport. Since its opening in 1997, this landmark property, characterised by its iconic wavelike silhouette and renowned fa&ccedil;ade, stands proudly on Dubai's most exclusive private beachfront.&nbsp; &nbsp;
 
 
 With 599 sea-facing rooms and suites and 19 private villas, Jumeirah Beach Hotel provides access to the very best leisure, health and wellness facilities for all our guests, including the award-winning Talise Spa, state-of-the-art J Club fitness and wellness centre, and Sinbad&rsquo;s Kids Club, as well as extensive conference and banqueting facilities. The beach resort also boasts a wide choice of dining options, including signature outlet Bastion, recently rated as one of the top restaurants recognised in the prestigious Gault&amp;Millau UAE Guide 2022.
 
 
 
 About the Job:
 
 
 
 An opportunity has arisen for a Guest&nbsp;Services Executive to join the Front Office Team in Jumeirah Beach Hotel. The main duties and responsibilities of this role:
 
 
 <ul>
 <li>
 Providing check in/check out assistance. Assisting in pre-registration activities or extended stay requests. Manage Group bookings and check in and check out following standard protocols as applicable to respective domains.
 </li>
 <li>
 Ensure that the guest is promptly allotted the assigned room courteously. Instruct the bell desk to escort the guest directly to the room/suite after proceeding with the check-in formalities.
 </li>
 <li>
 Accurately and professionally communicate rates associated with facilities, products, and services, utilize suggestive selling techniques, demonstrate advantages, and create value for our guests, and carry out cashiering duties like foreign currency exchange, paid outs etc.
 </li>
 <li>
 Handle and maintain the cash float, take full responsibility for it ensuring that it is always balanced.
 </li>
 <li>
 Identify and anticipate guest&rsquo;s needs and assist in any possible way, keeping in mind Heart of Jumeirah standards.
 </li>
 <li>
 Ensure adherence to departmental policies, processes, standard operating procedures, and instructions enabling delivery of luxurious service to guests and in line with Jumeirah standard of excellence, and maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.
 </li>
 </ul>
 
 
 
 About You:
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 A minimum of 2 years of Front Office experience in a 5-star hotel setting.
 </li>
 <li>
 Strong knowledge of Microsoft Office products, Opera PMS (Cloud).
 </li>
 <li>
 Clear and effective communication skills in English.
 </li>
 <li>
 Demonstrated ability to perform tasks with meticulous attention to detail, coupled with effective organizational skills for handling multiple responsibilities.
 </li>
 </ul>
 
 
 
 About&nbsp;the Benefits:
 
 
 
 We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&amp;B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
 
 
</div>

Guest Services Executive - Front Office - Jumeirah Beach Hotel

Elite Resort and Spa

4 STAR HOTEL EXPERIENCEOPERA SYSTEM KNOWLEDGEEnglish / ARABIC SPEAKINGWILLING TO JOIN IMMEDIATELYFront Desk OperationsGreet and welcome guests warmly upon arrival.Handle check-in and check-out procedures efficiently.Provide room keys, hotel information, and directions to rooms.Manage room reservations and booking confirmations.Update room availability in the hotel system.Guest ServicesRespond to guest inquiries and special requests.Handle complaints or concerns professionally.Arrange services such as wake-up calls, taxis, tour bookings, or restaurant reservations.Provide information about hotel amenities, local attractions, and events.Administrative TasksOperate hotel management software (PMS).Process payments (cash, credit cards, etc.) and issue receipts.Maintain daily reports on occupancy, guest arrivals, and financial transactions.Answer phone calls, emails, and manage messages.Team CoordinationCommunicate with housekeeping and maintenance teams regarding room status or issues.Report unusual situations, emergencies, or guest incidents to supervisors or security.Typical Qualifications:High school diploma or a degree in Hospitality, Tourism, or HRM is preferredPrevious experience in a hotel or customer service is an advantageWillingness to work shifts, weekends, and holidaysJob Type: Full-timePay: BD140.000 - BD170.000 per month

Hotel Receptionist

Search 5225+ Hotel front desk agent jobs near you this September. New roles added regularly across leading industries. Apply today.

5225 hotel front desk agent jobs NEAR_ME

Front Desk Agent - Waldorf Astoria Doha Lusail

Front Desk Agent

Front Office Associate

Front Desk Agent

Front Desk Agent

Guest Services Executive - Front Office - Jumeirah Beach Hotel

Hotel Receptionist