hotel front desk clerk

Aoudi Real Estate Holding

<p>The Hotel Front Office / Reservation Agent is responsible for providing a warm welcome to guests, managing reservations, handling check-ins and check-outs, and ensuring a smooth and pleasant stay for all guests. This role combines guest-facing front desk duties with behind-the-scenes reservation tasks to ensure seamless service and optimal occupancy.</p><p><b>Key Responsibilities:</b> <b>Front Office Duties</b></p><ul><li>Greet and assist guests with check-in and check-out procedures.</li><li>Manage room assignments and issue room keys.</li><li>Provide guests with hotel and local information.</li><li>Handle guest inquiries, requests, and complaints professionally and promptly.</li><li>Coordinate with housekeeping and other departments to ensure guest satisfaction.</li><li>Process payments and maintain accurate billing records.</li><li>Maintain an organized front desk area and update guest records in the PMS.</li></ul><p><b>Reservation Duties:</b></p><ul><li>Handle incoming reservations via phone, email, and online booking channels.</li><li>Enter and update reservation details accurately in the system.</li><li>Confirm, modify, or cancel bookings as requested.</li><li>Monitor room availability and ensure accurate inventory control.</li><li>Apply appropriate rates, packages, and promotions.</li><li>Communicate with travel agents, OTA partners, and corporate clients.</li><li>Prepare daily, weekly, and monthly occupancy and forecast reports.</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience in a hotel front desk or reservation role (3-4 years preferred)</li><li>Familiarity with Hotel Reservation Systems (e.g., Opera, WishNet, Cloudbeds, ProLogic)</li><li>Excellent communication and interpersonal skills</li><li>Proficient in MS Office and reservation software</li><li>Strong customer service and problem-solving skills</li><li>Ability to multitask and stay calm under pressure</li><li>Flexibility to work in shifts, weekends, and holidays</li></ul><p><b>Education &amp; Qualifications:</b></p><ul><li>High school diploma or equivalent (Bachelor&rsquo;s degree is an advantage)</li><li>Formal training or certification in hospitality/customer service is an advantage</li></ul><p><b>Key Traits:</b></p><ul><li>Friendly and welcoming personality</li><li>Attention to detail</li><li>Time management</li><li>Team player</li><li>Tech-savvy-</li></ul><p>Job Types: Full-time, Permanent</p><p>Ability to commute/relocate:</p><ul><li>Sharjah: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)</li></ul><p>Application Question(s):</p><ul><li>What is your Expected Monthly Salary?</li><li>What is your Notice period to join?</li><li>What type of UAE Visa do you have?</li></ul><p>Experience:</p><ul><li>Reservation Agent in Hotel: 3 years (Required)</li></ul><p>Language:</p><ul><li>English Fluently (Required)</li></ul>

Hotel Front Office Receptionist/Reservation

Sea Point Hotels

<p>We are currently seeking a professional <b>Front Desk Agent (Russian Speaker)</b> to join our team and serve as the first point of contact for our guests.</p><p><b>Key Responsibilities</b></p><ul><li>Greet and welcome guests with a professional and friendly approach.</li><li>Handle check-in and check-out procedures smoothly and efficiently.</li><li>Manage reservations, room assignments, and guest inquiries.</li><li>Provide accurate information about hotel facilities, services, and local attractions.</li><li>Assist Russian-speaking guests to ensure clear communication and exceptional service.</li><li>Address guest complaints, requests, and concerns promptly.</li><li>Process payments, invoices, and maintain accurate records in the system.</li><li>Coordinate with housekeeping and other departments to meet guest needs.</li><li>Follow hotel policies, service standards, and security procedures.</li></ul><p><b>Qualifications</b></p><ul><li>Fluency in <b>Russian and English</b> (both written and spoken) is required.</li><li>Previous experience in a hotel front office or customer service role preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and problem-solving abilities.</li><li>Knowledge of hotel management software (Opera or similar) is an advantage.</li><li>Flexibility to work shifts, weekends, and holidays.</li><li>Professional appearance and a guest-focused attitude.</li></ul><p>Job Type: Full-time</p>

Front Desk Agent (Russian Speaker)

Stonebridge Companies

<div><div>City, State:</div>
Greenwood Village, Colorado<div></div><div><div><br>
Title: Guest Service Agent</div></div><div><div>
Location: <i>City, State</i></div></div><div><div>
FLSA: <i>Exempt/Non-Exempt</i></div></div><div><div>
Status: <i>Part-time, full-time, seasonal, on-call.</i></div></div><div><div>
Reports to: Front Office Manager</div></div><div></div><div><div><br>
Pay Range: <i>Enter hourly rate range or salary range depending on position</i></div></div><div></div><div><div><div>
Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel&rsquo;s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.</div></div><div></div><div><div><br>
Essential Functions and Duties:</div></div><div><ul><li><div>
Greet, register, and assign rooms to guests upon their arrival.</div></li></ul></div><div><ul><li><div>
Verify guest credit and establish payment methods for accommodation.</div></li></ul></div><div><ul><li><div>
Keep accurate records of room availability and guest accounts using property management systems.</div></li></ul></div><div><ul><li><div>
Compute bills, collect payments, and make change for guests.</div></li></ul></div><div><ul><li><div>
Perform basic bookkeeping tasks, such as balancing cash accounts.</div></li></ul></div><div><ul><li><div>
Issue room keys and provide necessary instructions to bell attendants.</div></li></ul></div></div><div><div><ul><li><div>
Review accounts and charges with guests during the check-out process.</div></li></ul></div><div><ul><li><div>
Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.</div></li></ul></div><div><ul><li><div>
Transmit and receive guest messages using telephones or switchboards.</div></li></ul></div><div><ul><li><div>
Coordinate with housekeeping and maintenance staff to address guest-reported issues.</div></li></ul></div><div><ul><li><div>
Make and confirm reservations for guests.</div></li></ul></div><div><ul><li><div>
Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.</div></li></ul></div><div><div><br>
<br>
<i>Reasonable </i><i>accommodations</i><i> may be made to enable qualified individuals with disabilities to perform the essential duties.</i></div></div><div></div><div><div>
Required Experience, Education, and Skills:</div></div><div><ul><li><div>
Previous experience in a hotel front desk or guest service role preferred.</div></li></ul></div><div><ul><li><div>
Strong customer service and communication skills to interact effectively with guests and staff.</div></li></ul></div><div><ul><li><div>
Proficiency in using property management systems and basic office software (e.g., Word, Excel).</div></li></ul></div><div><ul><li><div>
Ability to handle cash transactions and perform basic bookkeeping tasks.</div></li></ul></div><div><ul><li><div>
Excellent problem-solving abilities to resolve guest issues efficiently.</div></li></ul></div><div><ul><li><div>
Strong organizational skills with attention to detail in managing guest reservations and records.</div></li></ul></div><div><ul><li><div>
Ability to work independently and follow established hotel policies and procedures.</div></li></ul></div><div></div><div><div>
Work Environment:</div></div><div><ul><li><div>
Primarily indoor work within the hotel&rsquo;s front desk and lobby areas.</div></li></ul></div><div><ul><li><div>
Requires standing and walking for long periods throughout the shift.</div></li></ul></div><div><ul><li><div>
Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies).</div></li></ul></div></div><div><div><ul><li><div>
Flexible schedule required, including availability for evening, weekend, and holiday shifts.</div></li></ul></div><div><ul><li><div>
Frequent use of a computer and telephone, interacting with guests and team members.</div></li></ul></div><div></div><div><div>
Other Duties:</div></div><div><div>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div></div></div><div></div><div>
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.</div><div></div><div>
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.</div><div></div><div>
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:</div>
2025-09-04<div></div><div>
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.</div></div>

Guest Service Agent

Mt. Juliet Hospitality / Staybridge Suites

<div><p>11pm to 7am</p>
<p>Required Work Hours: Hours calculated in 8 hour shifts.</p>
<p>Scope of Responsibilities: To maintain the Front Office Department at Brand and Management Company highest quality standards.</p>
<p>This includes and is not limited to providing and improving the Guest Experience Job Description ESSENTIAL GUEST</p><p><br>
</p><p>SERVICE REPRESENTATIVE TASKS:</p>
<p>Create and maintain reservations correctly and accurately.</p>
<ul><li>Properly answer phone calls in a timely and professional manner. This includes answering the phone within 3 rings and using the designated &quot;welcome&quot; dialogue.</li><li>
Run nightly reports and send out reports via email and operating system</li><li>
Conduct proper safety measures as given by Management Company and IHG regarding customer's personal information. This includes credit card information. Must be properly trained and have passed IHG certification.</li><li>
Properly sell guest rooms as trained by your immediate supervisor.</li><li>
Promote Management Company's highest standards by creating a service culture attitude. This includes maintaining a positive, energetic, sympathetic and empathetic attitude with each guest</li><li>
Routinely inspect and maintain your work area for cleanliness and clutter. This area includes the Front Desk, Lobby, Back Office, Business Center as well as Fax Area.</li><li>
Maintain accurate count of Cash Drawer. Count should be at $300.00. Overage should be applied to proper account and dropped in safe. Shortage must be notified to immediate supervisor.</li><li>
Attend a minimum of one training course yearly provided by IHG via web-based or classroom setting.</li><li>
Maintain proper documentation regarding the following: Cash Count Log and Lost, Found Maintenance Log, Meeting Room Contract Logo Front Desk Communication Log (aka) Quore</li><li>
Aggressively promote the Emergency Procedures regarding this property. Training is conducted initially by the General Manager and/or immediate supervisor. Further training will be conducted quarterly. The employee is responsible for reading the Emergency Procedures in its entirety.</li><li>
Ensure that OSHA and HAZCOM procedures are followed.</li><li>
Ensure you report to work in proper uniform.</li><li>
Ensure proper clock-in procedures are followed. Monitor hours worked to prevent overtime.</li><li>
Ensure you are equipped with operational radio to properly communicate with other hotel departments at all times. This includes confirming your radio is being used properly during work hours and returned to charging station at the end of the scheduled work shift.</li><li>
Other duties as assigned.</li></ul>
<p>EDUCATION REQUIREMENTS (LICENSES AND/OR CERTIFICATIONS) Minimum H.S. Diploma Brands require specified course completions to be done within 90 days of hire date.</p>
<p>REQUIRED SKILLS &amp; EXPERIENCE Must be knowledgeable of basic computer programs including Word and Excel. PHYSICAL REQUIREMENTS Physical Activities and Requirements during Normal Work Position: Standing: Frequent Sitting: Occasional Lifting: Occasional Bending: Frequent Walking: Constant Minimum Weight Employee must be able to lift: 50 lbs Must have use of both Hands and Legs.</p></div>

Hotel Night Auditor Full/Part Time

Viceroy Hotels and Resorts

<div>
 <strong>
  Viceroy Hotels
  <br/>
  <br/>
 </strong>
 Viceroy Hotels &amp; Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy&rsquo;s vibe-led hospitality is guided by the brand promise &ldquo;Remember to Live,&rdquo; an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.
 <br/>
 <br/>
 <strong>
  Location
  <br/>
  <br/>
 </strong>
 Viceroy Chicago, IL
 <br/>
 <br/>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy .
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  </li>
  <li>
   Follow all cash handling and credit policies.
  </li>
  <li>
   Be aware of all rates, packages and special promotions as listed in the Red Book.
  </li>
  <li>
   Be familiar with all in-house groups.
  </li>
  <li>
   Be aware of closed out and restricted dates.
  </li>
  <li>
   Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  </li>
  <li>
   Be familiar with hospitality terminology.
  </li>
  <li>
   Have knowledge of emergency procedures and assist as needed.
  </li>
  <li>
   Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  </li>
  <li>
   Use proper two-way radio etiquette at all times when communicating with other employees.
  </li>
  <li>
   Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  </li>
  <li>
   Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  </li>
  <li>
   Be able to complete a bucket check, room rate verification report, and housekeeping report.
  </li>
  <li>
   Balance and prepare individual paperwork for closing of shift according to hotel standards.
  </li>
  <li>
   Maintain and market promotions and guest programs.
  </li>
  <li>
   Maintain a clean work area.
  </li>
  <li>
   Assist guests with safe deposit boxes .
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   College course work in related field helpful.
  </li>
  <li>
   Experience in a hotel or a related field preferred.
  </li>
  <li>
   High School diploma or equivalent required.
  </li>
  <li>
   Computer experience required.
  </li>
  <li>
   Customer Services experience preferred.
  </li>
  <li>
   Maintain a warm and friendly demeanor at all times.
  </li>
  <li>
   Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  </li>
  <li>
   Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  </li>
  <li>
   Must be able to multitask and prioritize departmental functions to meet deadlines.
  </li>
  <li>
   Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  </li>
  <li>
   Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  </li>
  <li>
   Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  </li>
  <li>
   Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  </li>
  <li>
   Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  </li>
  <li>
   Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  </li>
  <li>
   Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  </li>
  <li>
   Must be able to cross-train in other hotel related areas.
  </li>
  <li>
   Must be able to maintain confidentiality of information.
  </li>
  <li>
   Must be able to show initiative, including anticipating guest or operational needs.
  </li>
  <li>
   Perform other duties as requested by management .
  </li>
 </ul>
</div>


Jumeirah

<div>
 <br/>
 <br/>
 <strong>
  About Jumeirah &amp; the Hotel:
  <br/>
  <br/>
 </strong>
 <br/>
 <br/>
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
 <br/>
 <br/>
 <br/>
 Jumeirah Beach Hotel, Dubai&rsquo;s premier lifestyle and family-friendly destination, is located on Jumeirah Beach Road just 15km from the city centre and 25km from Dubai International Airport. Since its opening in 1997, this landmark property, characterised by its iconic wavelike silhouette and renowned fa&ccedil;ade, stands proudly on Dubai's most exclusive private beachfront.&nbsp; &nbsp;
 <br/>
 <br/>
 With 599 sea-facing rooms and suites and 19 private villas, Jumeirah Beach Hotel provides access to the very best leisure, health and wellness facilities for all our guests, including the award-winning Talise Spa, state-of-the-art J Club fitness and wellness centre, and Sinbad&rsquo;s Kids Club, as well as extensive conference and banqueting facilities. The beach resort also boasts a wide choice of dining options, including signature outlet Bastion, recently rated as one of the top restaurants recognised in the prestigious Gault&amp;Millau UAE Guide 2022.
 <br/>
 <br/>
 <strong>
  About the Job:
  <br/>
  <br/>
 </strong>
 An opportunity has arisen for a Guest&nbsp;Services Executive to join the Front Office Team in Jumeirah Beach Hotel. The main duties and responsibilities of this role:
 <br/>
 <br/>
 <ul>
  <li>
   Providing check in/check out assistance. Assisting in pre-registration activities or extended stay requests. Manage Group bookings and check in and check out following standard protocols as applicable to respective domains.
  </li>
  <li>
   Ensure that the guest is promptly allotted the assigned room courteously. Instruct the bell desk to escort the guest directly to the room/suite after proceeding with the check-in formalities.
  </li>
  <li>
   Accurately and professionally communicate rates associated with facilities, products, and services, utilize suggestive selling techniques, demonstrate advantages, and create value for our guests, and carry out cashiering duties like foreign currency exchange, paid outs etc.
  </li>
  <li>
   Handle and maintain the cash float, take full responsibility for it ensuring that it is always balanced.
  </li>
  <li>
   Identify and anticipate guest&rsquo;s needs and assist in any possible way, keeping in mind Heart of Jumeirah standards.
  </li>
  <li>
   Ensure adherence to departmental policies, processes, standard operating procedures, and instructions enabling delivery of luxurious service to guests and in line with Jumeirah standard of excellence, and maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.
  </li>
 </ul>
 <br/>
 <br/>
 <strong>
  About You:
  <br/>
  <br/>
 </strong>
 The ideal candidate for this position will have the following experience and qualifications:
 <br/>
 <br/>
 <ul>
  <li>
   A minimum of 2 years of Front Office experience in a 5-star hotel setting.
  </li>
  <li>
   Strong knowledge of Microsoft Office products, Opera PMS (Cloud).
  </li>
  <li>
   Clear and effective communication skills in English.
  </li>
  <li>
   Demonstrated ability to perform tasks with meticulous attention to detail, coupled with effective organizational skills for handling multiple responsibilities.
  </li>
 </ul>
 <br/>
 <br/>
 <strong>
  About&nbsp;the Benefits:
  <br/>
  <br/>
 </strong>
 We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&amp;B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
 <br/>
 <br/>
</div>


Guest Services Executive - Front Office - Jumeirah Beach Hotel

ibis, ibis Styles, ibis budget

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 "Why work for Accor?
 <br/>
 <br/>
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 <br/>
 <br/>
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 <br/>
 <br/>
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Answering phones and giving guests all information about the hotel.
  </li>
  <li>
   Making reservations, welcoming guests to the hotel, opening accounts and entering the customer's expenses into these accounts.
  </li>
  <li>
   To convey all kinds of information about the guests' needs and the duration of their stay at the hotel to other departments in the hotel (Housekeeping, Food &amp; Beverage).
  </li>
  <li>
   To collect guest invoices and give them to the Manager at the end of the day along with accounting and statistical information.
  </li>
  <li>
   Dealing with reservations and information requests made to the hotel by e-mail, fax or telephone, and recording all confirmed reservations in the computer system.
  </li>
  <li>
   Reporting to the FO Manager.
  </li>
  <li>
   Checks unpaid debts and follows up on them.
  </li>
  <li>
   Optimizes the hotel's average room rate and the hotel's occupancy rate.
  </li>
  <li>
   Checks your cash register.
  </li>
  <li>
   Issues guest invoices and collects these invoices.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Able to communicate in written and spoken English.
  </li>
  <li>
   Successful problem solving skills.
  </li>
  <li>
   No military obligation for male candidates.
  </li>
  <li>
   Must be able to handle a multitude of tasks in an intense, ever-changing environment.
  </li>
  <li>
   Prior experience working with Opera or a related system.
  </li>
  <li>
   Computer literate in Microsoft Window applications an asset.
  </li>
  <li>
   Ability to work well under pressure in a fast paced environment.
  </li>
  <li>
   Ability to work cohesively with fellow colleagues as part of a team.
  </li>
  <li>
   Able to work shift in terms of working hours.
  </li>
  <li>
   Must have the ability to handle cash effectively and accurately.
  </li>
 </ul>
</div>


Receptionist

Search 5365+ Hotel front desk clerk jobs near you this September. New roles added regularly across leading industries. Apply today.

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Receptionist