hotel front desk manager

Hilton Hotels

<p>As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul>
<li>Assign and instruct Front Desk Team in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly.</li>
<li>Supervise front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Front Desk Team and other departments with any questions or requests.</li>
<li>Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.</li>
<li>Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Waldorf Standards.</li>
<li>Monitor performance of staff with performance evaluations and discipline issues.</li>
<li>Make recommendations for training related issues when inconsistencies develop at the Front Desk operations.</li>
<li>Maximize room occupancy and overview up-selling techniques to promote hotel amenities, upgrades, and special services to enhance the guest experience and increase revenue.</li>
<li>Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager.</li>
<li>Complete daily checklists of duties for opening and closing operations to assure that appropriate reports are filed and use analysis and judgment skills when preparing room discrepancy report.</li>
<li>Conduct weekly training for new Team Members</li>
<li>Pre-allocate all VIP s and Hilton Honors Reservations so rooms maybe inspected, and at the same time to ensure amenities are delivered to the correct rooms.</li>
<li>Transmit daily Hilton Honors</li>
<li>In the absence of Rooms Controller to prepare daily forecast of expected arrivals and departures using analysis and judgment skills.</li>
</ul>

Front Office Supervisor

Rotana Hotel Management ...

<p>As a Team Leader - Front Desk you are responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience and your role will include key responsibilities such as</p>
<ul>
<li>Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure</li>
<li>Maintain effective communication with all related departments to ensure smooth service delivery</li>
<li>Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels</li>
<li>Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services</li>
<li>Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner</li>
<li>Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries</li>
<li>Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy</li>
<li>Ensure all guest registrations are completed and correspond with Opera PMS guest information</li>
</ul>
<p><strong>Skills</strong></p>
<p><strong>Education, Qualifications &amp; Experiences</strong></p>
<p>You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.</p>
<p><strong>Knowledge &amp; Competencies</strong></p>
<p>The ideal candidate will be customer driven and an extremely proactive and  switched on  personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies</p>
<ul>
<li>Understanding Hotel Operations</li>
<li>Effective Communication</li>
<li>Planning for Business</li>
<li>Supervising People</li>
<li>Understanding Differences</li>
<li>Supervising Operations</li>
<li>Teamwork</li>
<li>Adaptability</li>
<li>Customer Focus</li>
<li>Drive for Results</li>
</ul>

Team Leader - Front Desk

Melia hotels international

<p><strong>Your Tasks:</strong></p>
<ul>
 <li>Representation of the Front Office Manager and Front Office Assistant Manager</li>
 <li>Development and introduction of standards at the front office area as well as the subsequent support of the front office team</li>
 <li>Check-in / -out as well as the individual greeting and farewell of our guests</li>
 <li>Close cooperation with all departments for a unique hotel experience</li>
 <li>Professional presentation of our hotel through active, personal guest and customer contact</li>
 <li>Advising our guests on the location, facilities and the full range of services on offer</li>
 <li>Ensuring quality standards</li>
</ul>
<p></p>
<p><strong>What are we looking for:</strong></p>
<ul>
 <li>Experience in a similar role with luxury background</li>
 <li>High level of English and Arabic or Russian or Spanish</li>
 <li>A friendly and sympathetic personality</li>
 <li>Flexibilty and motivation</li>
</ul>

Kempinski Hotel

<div> Under the guidance of the Front Office Manager assess, evaluate and ensure that long-term and short-term of the department are met.  Support and assist Front Office and all Departments in the hotel to ensure a smooth, prompt and effective service to all guests. </div> <div> </div> <div> Direct and manage Front Office in absence of the Front Office Manager, respectively Assistant Front Office Manager.</div> <ul> <li> Ensures the smooth running of the operations on a day to day basis and in a pro active manner.</li> <li> Ensures that as per Kempinski Health &amp; Safety Policy the Fire Exits are free of obstacles.</li> <li> Support and assist all Front Office sections.</li> <li> Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems.</li> <li> Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.</li> <li> Check all correspondence of the day s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.</li> <li> Control room availability for walk-ins and establish accountability for guests departure dates and times.</li> <li> Follow up with Housekeeping any unresolved room discrepancies.</li> <li> Maintain reservation procedures, same day arrivals.</li> <li> Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.</li> <li> Check all billing instructions and guest credit for accuracy.  Follow up and resolve  related issues.</li> <li> Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.</li> <li> Ensures that all departmental information is kept accurately and up to date.</li> <li> Promotes in house sales and facilities to maximize hotel revenues.</li> <li> Understand and carries out duties in line with Hotel Emergency Procedures.</li> <li> Inspects Front and Back of house for cleanliness, Health &amp; Safety and reports any faults to concerned departments.</li> <li> Inspects guestrooms on a daily basis.</li> <li> Co-ordinates/Assists security personnel in all related matters.</li> <li> Responds promptly to any operational requests from Front Office and other hotel departments.</li> <li> Attends to referred and unsolved problematic situations.</li> <li> Co-ordinates and assists with accommodation and transportation of guests in overbooked situations.</li> <li> Completes VIP, delegations and group leaders welcome and farewell as appropriate.</li> <li> Conduct efficient hand-over with coming Manager.</li> <li> Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.</li> </ul>

Duty Manager

AccorHotel

<ul><li>Manage and supervise all tasks of his/her staff to ensure optimal guest satisfaction</li><li>Greet all guests in a friendly and helpful manner and attempt to learn and use guests name at every opportunity</li><li>Register and room all arrivals according to established procedures</li><li>Perform check in check out and room change procedures and ensure all data are entered completely into the hotel systems</li><li>Maintain cashier float and ensure accurate daily report of all money received</li><li>Cash hotel guests personal and travelers checks and assist with currency exchange</li><li>Keep abreast of all modifications to accounting policies and procedures</li><li>Knowledgeable of all special promotion procedures for programs such as Seasonal Packages Frequent Flyers Programs and Loyalty programs</li><li>Attend to guests complaints inquiries and requests in a timely and courteous manner</li><li>Is familiar with other hotels so that guest indicating any next destination on the registration card can be sold on an onward booking to another Sofitel Hotels</li><li>Perform the audit balances and prepare all works for audit in an orderly fashion</li><li>Maintain comprehensive knowledge of standard reservation procedures</li><li>Maintain exemplary department standards of behavior and appearance and attitude</li><li>Ensure that the front desk work area is kept clean and in an orderly state at all times</li><li>Conducts shift briefings to communicate hotel activities and operational requirements</li></ul><p><strong>PERSONAL ATTRIBUTES</strong></p><ul><li>Good written and verbal communication skills in English</li><li>Able to develop rapport with colleagues and management staff</li><li>Ability to work cohesively with coworkers as part of a team</li><li>Ability to focus attention on guest needs remaining calm and courteous at all times</li><li>Ability to promote positive relations with guests and patrons</li><li>Able to exercise good judgement with difficult guests</li><li>Understanding and ability to work in a multicultural environment</li></ul><br><p><b>Qualifications :</b></p><ul><li>Degree from School for Tourism & Hotel Management</li></ul><p><strong>EXPERIENCE</strong></p><ul><li>Minimum 3 5 years relevant experience with at least 2 year at a supervisory level</li></ul><br><p><b>Remote Work :</b></p><p>No</p><br><p><b>Employment Type :</b></p><p>Fulltime</p>

IHCL

<p></p><div><div><div><div><div>9 Nov 2025
</div></div></div></div><div><div><div><div><b>Business Unit: </b>Taj Deccan, Hyderabad
</div></div></div></div><div><div><div><div><b>Department: </b>Front Office
</div></div></div></div><div><div><div><div><b>Description:
</b><div><div><div><div>About IHCL</div>
</div><div><div>
Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.</div></div></div><div><div><div>
Careers at IHCL</div>
</div><div><div>
At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.</div></div></div><div><div><div>
Job Objective</div>
</div><div><div>
To ensure smooth running of front office operations with the objective of delivering seamless customer service to maximize guest satisfaction within the limits of corporate guidelines and standards..</div>
</div></div><div><div><div>
Essential Job Tasks</div>
</div></div><div></div><div><div><div>Areas of Responsibility</div>
</div><div><div><b>
Financials</b></div>
<ul><li>Works on assigned goals and prioritizes, organizes, and accomplishes the task along with the team.</li></ul>
<ul><li>Assists the Front Office Manager/ Duty Manager in co-ordinating with various other departments in order to ensure personalized, prompt and flawless service to all guests.</li></ul>
<ul><li>Focuses on generating incremental revenue through Early Check-in and Late Check-outs.</li></ul>
<ul><li>Encourages the team to cross sell other hotel services like Spa, Restaurants, Travel Services.</li></ul>
<div>*Monitors the business of competition hotels in terms of new accounts and rates. *Ensuring charging Early check in and Late checkout (Revenue Levers) charges and maximizing revenues. *Escalate to the room&rsquo;s controller in case the assigned room is not ready or as per guest preference. Upgrade the room in case the guest is willing to pay the difference in amount after checking the rooms&rsquo; availability. Leverage upselling opportunities to the guest to maximize revenues.</div><br>
<div><br>
<b>Process</b></div>
<ul><li>Receive calls relating to front desk related work, rate queries, and reservations then responding accordingly. Forwarding any calls to relevant department. Receive wake-up call request from guests and record it in the wake call book and submit to the telephone operators.</li></ul>
<ul><li>Escalate to the room&rsquo;s controller in case the assigned room is not ready or as per guest preference. Upgrade the room in case the guest is willing to pay the difference in amount after checking the rooms&rsquo; availability. Leverage upselling opportunities to the guest to maximize revenues.</li></ul>
<ul><li>Ensure smooth check -out by keeping the bill ready with all the supporting documents. Inform the bell desk of any baggage assistance required by the guest. Seek feedback from the guest, escalate any complaints to the higher authority so that a proper and quick service recovery is done.</li></ul>
<ul><li>Ensuring charging Early check in and Late checkout (Revenue Levers) charges and maximizing revenues.</li></ul>
<ul><li>Maintain daily records and prepare various report - airport pick up report, arrival report, and guest in house report and as per request of the management.</li></ul>
<ul><li>Ensuring Guest Outstanding is within the high balance limits of hotels and GOP is secured for in-house guest.</li></ul>
<ul><li>Ensure proper shift closures with adherence to statutory and TPAM guildlines.</li></ul>
<ul><li>In addition to the above-mentioned duties and job functions, any other assignment given on an occasional basis or daily basis by the immediate superior or the management.</li></ul><br>
<div><br>
<b>Customer</b></div>
<ul><li>Actively seeks information to understand and address guests' needs.</li></ul>
<ul><li>Prepares reports of guest feedback on TrustYou (Guest Email Feedback System) and on Social Media Platforms and ensures appropriate corrective action is taken in consultation with the Duty Manager.</li></ul>
<ul><li>Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</li></ul><br>
<div><br>
<b>People</b></div>
<ul><li>Staffing and Scheduling of the shift and allocation of duties in the absence of Duty Manager.</li></ul>
<ul><li>Assists in the learning and development of the team.</li></ul>
<ul><li>Establishes and maintains open and collaborative relationships with associates and ensures associates do the same within the team.</li></ul><br>
<div></div>
</div></div><div><div><div>
Required Qualifications</div>
</div><div><div>
Degree in Hospitality Management.</div>
</div></div><div><div><div>
Work Experience</div>
</div><div><div>
At least 1 year of relevant experience at a managerial position or 3 years of relevant experience at a supervisory level.</div>
</div></div><div><div><div>
Languages Needed in Position</div>
</div></div><div></div><div><div><div>Key Interfaces- External</div>
</div></div><div></div><div><div><div>Key Interfaces- Internal</div>
</div></div><div></div><div><div><div>Behavioural Competencies</div>
</div><div><div>Process Excellence</div><div>
Result Orientation</div><div>
Collaborative Engagement</div><div>
Change Championship</div><div>
Growth Mindset</div><div>
Guest Centricity</div><div>
Personal Effectiveness</div></div></div><div><div><div>
Equal Opportunities Employment at IHCL</div>
</div><div><div>
At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.</div></div></div></div></div></div></div></div></div><p></p>

Front Office Executive

Hilton

<div><p>Guest Service Manager - Conrad Istanbul Bosphorus</p><p>
A Guest Service Manager supervises the Guest Service/Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.</p>
<p><b>What will I be doing?</b></p><br>
<p>As Guest Service Manager, you will oversee the Guest Service/Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Service Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Oversee the entire Guest Service/Front Office operation to maintain high standards</li>
<li>Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Set departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings and produce minutes</li>
<li>Manage staff performance issues in compliance with company policies and procedures</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul><p><b>What are we looking for?</b></p><br>
<p>Guest Service Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail sector</li>
<li>High level of IT proficiency</li>
<li>Experience of managing people and developing people</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>Familiar with Property Management Systems</li>
<li>A degree or diploma in Hotel Management or equivalent</li><br>
</ul><p><br>
<br>
<b>What will it be like to work for Hilton?</b></p>
<p>The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.</p>
<p>We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our <b>Go Hilton Team Member Travel</b> discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!</p>
<p>We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p></div>

Guest Service Manager - Conrad Istanbul Bosphorus

Search 10000+ Hotel front desk manager jobs near you this November. New roles added regularly across leading industries. Apply today.

10000 hotel front desk manager jobs NEAR_ME

Front Office Supervisor

Team Leader - Front Desk

Front Office Supervisor

Duty Manager

Front Office Supervisor

Front Office Executive

Guest Service Manager - Conrad Istanbul Bosphorus