hotel front desk manager

Hilton

<div>Front Desk Supervisor
A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. 
 
What will I be doing? 
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Supervise Front Desk operations during your assigned shift to a consistently high standard</li>
<li>Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
<li>Advise your shift team of any special events or VIP Guests in the hotel that day</li>
<li>Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work</li>
<li>Maximize sales revenues through up-selling and marketing program</li>
<li>Manage Guest requests, inquiries, and complaints promptly and completely</li>
<li>Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service</li>
</ul>What are we looking for? 
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Front Office experience in the hotel, leisure, and/or retail sector</li>
<li>Strong commercial/business awareness and demonstration of sales capabilities</li>
<li>Calm, organized work ethic with the ability to prioritize and meet deadlines</li>
<li>Excellent supervisory, inter-personal, and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>A relevant supervisory/management certificate/diploma or degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Desk Supervisor

Hampton by Hilton

Job Summary We are seeking an experienced and dynamic Front Office Manager to oversee the daily operations of our hotel&rsquo;s front desk and guest services. The ideal candidate will possess strong hospitality management skills, exceptional customer service abilities, and a passion for creating memorable guest experiences. Bilingual or multilingual proficiency is highly desirable to effectively communicate with diverse clientele. This role is vital in ensuring smooth front desk operations, guest satisfaction, and efficient team management within a vibrant resort environment.Duties<ul><li>Supervise and coordinate front desk activities, including check-in/check-out procedures, reservations, and guest inquiries</li><li>Manage guest relations to ensure high levels of satisfaction and resolve any issues promptly</li><li>Train, mentor, and evaluate front desk staff to maintain excellent service standards</li><li>Handle multi-line phone systems with professionalism, demonstrating excellent phone etiquette</li><li>Maintain a welcoming atmosphere by providing exceptional guest services and support</li><li>Collaborate with housekeeping, maintenance, and other departments to ensure seamless operations</li><li>Implement hotel policies and procedures related to guest services and safety protocols</li><li>Monitor occupancy levels and assist in managing room allocations efficiently</li></ul>Qualifications<ul><li>Proven experience in management or supervisory role within a hospitality setting is preferred</li><li>Hospitality experience is required</li><li>Hotel operations experience is preferred.</li><li>Bilingual or multilingual skills is a plus, not required</li><li>Must have availability to work on weekends</li></ul>This position offers an opportunity to lead a dedicated team in delivering outstanding guest experiences while advancing your career in the hospitality industry.Job Type: Full-timePay: $45,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

PM Front Office Manager

Highgate

<div>Compensation Type: Yearly Highgate Hotels:
<div>
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.</div><div></div><div> 
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.</div><div></div><div> 
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com</div>
Location:
<div></div>
Overview:
<div>
The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.</div><div>
Salary Range $58,000.00 - 60,000.00</div><ul><li><div>
In addition to travel discounts at our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as Dental and Vision to full-time associates. Retirement 401k Program is open to both full-time and part- time staff who qualify.</div></li></ul><div>
</div><div>
Applications will be accepted until 2/1/26</div>
Responsibilities:
<ul><li>Respond to all guests&rsquo; requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.</li><li>
Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s.</li><li>
Carry a cell phone at all times.</li><li>
Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.</li><li>
Develop employee morale and ensure training of Guest Services personnel.</li><li>
Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.</li><li>
Attend daily and monthly Rooms Merchandizing meetings.</li><li>
Participate in required M.O.D. program as scheduled</li><li>
Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis</li><li>
Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.</li><li>
Ensure that no-show revenue is maximized through consistent and accurate billing.</li><li>
Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting.</li><li>
Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s.</li><li>
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.</li><li>
Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.</li><li>
Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.</li><li>
Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use.</li><li>
Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s.</li><li>
Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.</li><li>
Ensure sign off of all Service Standards by Position for Guest Services staff.</li><li>
Assist in preparation of revenue and occupancy forecasting.</li><li>
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.</li><li>
Must maintain constant communication with Housekeeping, Reservations and the Credit Manager..</li><li>
Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.</li><li>
Ensure correct and accurate cash handling at the Front Desk.</li><li>
Follow and enforce all Highgate Hotel credit policies.</li><li>
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.</li><li>
Maintain and monitor &quot;Lost and Found&quot; procedures and policies according to Highgate Hotel standards.</li><li>
Establish and maintain key control system.</li><li>
Ensure participation within department for monthly Highgate Hotel team meeting.</li><li>
Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.</li><li>
Monitor all V.I.P.'s, special guests and requests.</li><li>
Maintain required pars of all front office and stationary supplies.</li><li>
Review daily Front Office work and activity reports generated by Night Audit.</li><li>
Review Front Office log book and Guest Request log on a daily basis.</li></ul>
Qualifications:
<ul><li><div>At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.</div></li><li>
Supervisory experience required.</li><li>
The ability to demonstrate exceptional Customer Service Skills.</li><li>
Must be proficient in Windows and Microsoft Office.</li><li>
Able to work long hours as sometimes required.
</li><li>Maintain a warm and friendly demeanor at all times.</li><li>
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.</li><li>
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.</li><li>
Must be able to multitask and prioritize departmental functions to meet deadlines.</li><li>
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.</li><li>
Attend all hotel required meetings and trainings.</li><li>
Participate in M.O.D. coverage as required.</li><li>
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.</li><li>
Maintain high standards of personal appearance and grooming, which include wearing nametags.</li><li>
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.</li><li>
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.</li><li>
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.</li><li>
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.</li><li>
Must be able to maintain confidentiality of information.</li><li>
Perform other duties as requested by management.</li></ul></div>

Front Desk Manager

Marriott Boston Quincy

<div><h4 class="jobSectionHeader">Description</h4>
We are adding to our front office leadership team! Do you love exceeding guest expectations and training others to do the same? If so, we would love to talk with you.
We offer excellent benefits including medical/dental/vision, company-paid life insurance, short/long-term disability insurance, matching 401k, free meals, hotel discounts, and more!
What you will be doing: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. Respond to guests&rsquo; special requests, needs, problems, issues, and concerns. Promote teamwork among front office staff and between the front office and other hotel departments. Model excellent guest service. Create an atmosphere of fun!
Desired Qualifications:<ul>
<li>
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.</li>
<li>Ability to access and accurately input information using a moderately complex computer system.</li>
<li>Ability to observe and detect signs of emergency situations.</li>
<li>Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.</li>
<li>Ability to establish and maintain effective working relationships with associates, customers and patrons.</li>
</ul>
Hotels are 24/7 operations. We schedule based on business demands. Nights and weekends will be a normal part of your schedule.<h4 class="jobSectionHeader">
Qualifications</h4>
Previous Marriott experience, including PMS and GXP preferred.<h5 class="jobSectionHeader">
Behaviors</h5><ul>
<li>Team Player: Works well as a member of a group (Preferred)</li>
<li>Functional Expert: Considered a thought leader on a subject (Preferred)</li>
<li>Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)</li>
</ul><h5 class="jobSectionHeader">Motivations</h5><ul>
<li>Preferred
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
</li>
<li>Preferred
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
</li>
<li>Preferred
Peer Recognition: Inspired to perform well by the praise of coworkers
</li>
</ul><h5 class="jobSectionHeader">Experience</h5><ul>
<li>Preferred
1 years:
Previous Marriott experience, including PMS and GXP preferred.
</li>
<li>Preferred
1 years:
Supervisory experience preferred.
</li>
<li>Required
2 years:
Previous hotel front desk experience required.
</li>
</ul>Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

<div>Front Office Manager
A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. 
 
What will I be doing? 
As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Oversee the entire Front Office operation to maintain high standards</li>
<li>Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Set departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings and produce minutes</li>
<li>Manage staff performance issues in compliance with company policies and procedures</li>
<li>Recruit, manage, train and develop the Front Office team</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for? 
Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A degree or diploma in Hotel Management or equivalent</li>
<li>A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector</li>
<li>High level of IT proficiency</li>
<li>High level of commercial awareness and sales capabilities</li>
<li>Experience of managing people and developing people</li>
<li>Previous experience of managing a department and Profit and Loss account</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Familiar with Property Management Systems</li>
<li>A degree or diploma in Hotel Management or equivalent</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Manager

<div><h4 class="jobSectionHeader">Description</h4>
Due to an internal promotion, we have an excellent opportunity for a guest service star to join our front office management team! Excellent benefits include medical/dental/vision, company-paid life and short/long-term disability insurance, matching 401k, free meals, hotel discounts, and more!
JOB OVERVIEW: Supervise the daily operations of the Front Office staff to maximize revenues and profits while attaining optimal guest satisfaction.
ESSENTIAL JOB FUNCTIONS:
1. Assist with interviewing, hiring, training, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
2. Supervise guest service agents, PBX operators, bell staff, and van drivers during shift
3. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
4. Respond to guests&rsquo; special requests, needs, problems, issues, and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
5. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
6. Comply with attendance rules and be available to work afternoon with open availability.
7. Perform any other job related duties as assigned.
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to &ldquo;pitch-in&rdquo; and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons.
PERFORMANCE STANDARDS
Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety &amp; Security:
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate&rsquo;s supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an &ldquo;at will&rdquo; associate.<h4 class="jobSectionHeader">
Qualifications</h4>
At least two years of hotel front desk/guest service agent experience is required.<h5 class="jobSectionHeader">
Behaviors</h5><ul>
<li>Functional Expert: Considered a thought leader on a subject (Preferred)</li>
<li>Leader: Inspires teammates to follow them (Preferred)</li>
<li>Team Player: Works well as a member of a group (Preferred)</li>
<li>Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)</li>
</ul><h5 class="jobSectionHeader">Motivations</h5><ul>
<li>Preferred
Self-Starter: Inspired to perform without outside help
</li>
<li>Preferred
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
</li>
<li>Preferred
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
</li>
</ul><h5 class="jobSectionHeader">Education</h5><ul><li>
High School (Required)</li></ul><h5 class="jobSectionHeader">
Experience</h5><ul><li>
Required
2 years:
At least two years of hotel front desk/guest service agent experience is required.
</li></ul>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

Assistant Front Office Manager

Crowne Plaza Hotel

<div>About Us

At Crowne Plaza&reg;, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. We&rsquo;re Making Business Travel Work by Bringing Humanity to Business Travel. We challenge the old world of business that&rsquo;s overly formal, rigid and where guests feel like a room number not a person. We embrace the new world of business with caring and flexibility &ndash; through hotel colleagues who Dare to Connect!
Dare to Connect is how we describe the Service Style at Crowne Plaza hotels. It shows we&rsquo;re thinking and acting differently. We&rsquo;re connecting with guests &ndash; and each other &ndash; in a more personal way. We&rsquo;re showing our personalities (and sharing a little of ourselves) and learning more about the other person&hellip; as a person, not as a room number or a co-worker. When we Dare to Connect, it means we:
Dare to Make the First Move&hellip; we are proactive and positive&hellip; we are the first to greet and say hello, and the first to take action and help our guests.
Adapt to the Moment&hellip; we might not be mind readers, but we can read our guest&rsquo;s moods and needs and then change our pace, tone and take action so we can help a guest when they need it.
Relate to Business Needs&hellip; we know that Modern Business Travelers need to be productive, so we make sure we prioritize the right things that help our guests do what&rsquo;s important.
Enable Quality Downtime&hellip; we know our guests want more from their trip than just business, so we make an effort to get to know them and give them recommendations that help them make the most out of their free time.
<div>Duties and responsibilities
</div>
Financial returns:
<ul>
<li>Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.</li>
<li>Oversee night audit function and preparation of daily financial reports.</li>
<li>Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.</li>
</ul>
People:
<ul>
<li>Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
</li><li>Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
</li><li>Ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards.</li>
</ul>
Guest experience:
<ul>
<li>Ensure front office staff provides guests with prompt service, professional attention and personal recognition.
</li><li>Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.
</li><li>Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.</li>
</ul>
Responsible business:
<ul>
<li>Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.</li>
<li>Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
</li><li>Perform other duties as assigned. May also serve as manager on duty.</li>
</ul>
<div>Accountability
</div>
This job is the top Front Office job at a full-service hotel or at a regional extended-stay hotel. May report to a Director of Rooms at a large luxury or resort hotel. Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc. May oversee subordinate supervisors.
<div>Qualifications and requirements
</div>
Bachelor&rsquo;s degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 3 years of Front Office/Guest Service experience including management experience. Must speak fluent English. Other languages preferred.

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What&rsquo;s more, because your career will be as unique as you are, we&rsquo;ll give you all the tailored support you need to make a great start, be involved and grow. And because the IHG&reg; brand belongs to the IHG&reg; family of brands, you&rsquo;ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6845 hotels in over 100 countries around the world. So, whoever you are, whatever you love doing, bring your passion to IHG&reg; and at IHG we&rsquo;ll make sure you&rsquo;ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Assistant Front Office Manager - Crowne Plaza Madinah

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Assistant Front Office Manager - Crowne Plaza Madinah