hotel front desk manager

Hilton

<div>
 A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.
 
 
 
 What will I be doing?
 
 
 
 As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Supervise Front Desk operations during your assigned shift to a consistently high standard
 </li>
 <li>
 Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
 </li>
 <li>
 Advise your shift team of any special events or VIP Guests in the hotel that day
 </li>
 <li>
 Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
 </li>
 <li>
 Maximize sales revenues through up-selling and marketing program
 </li>
 <li>
 Manage Guest requests, inquiries, and complaints promptly and completely
 </li>
 <li>
 Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Front Office experience in the hotel, leisure, and/or retail sector
 </li>
 <li>
 Strong commercial/business awareness and demonstration of sales capabilities
 </li>
 <li>
 Calm, organized work ethic with the ability to prioritize and meet deadlines
 </li>
 <li>
 Excellent supervisory, inter-personal, and communication skills
 </li>
 <li>
 A passion for delivering exceptional levels of Guest service
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 A relevant supervisory/management certificate/diploma or degree
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Kuwait Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Front Desk Supervisor

Pyramids Front Hotel

We are seeking an experienced and dynamic Front Office Manager to lead our front desk operations and ensure exceptional guest experiences. The ideal candidate will have a strong background in the hotel industry, excellent leadership skills, and the ability to manage daily operations efficiently while maintaining high service standards.Key Responsibilities:<ul><li>Supervise and lead front office staff, including training, scheduling, and performance evaluation</li><li>Manage guest inquiries, complaints, and special requests to ensure high satisfaction levels</li><li>Coordinate effectively with housekeeping, maintenance, F&amp;B, and security departments</li><li>Monitor room inventory, rates, and support revenue management strategies</li><li>Ensure compliance with safety standards, licensing, and hospitality regulations</li><li>Prepare operational reports, budgets, and performance analytics</li><li>Maintain high standards of customer service and guest relations</li></ul>Requirements:<ul><li>Previous experience in the hotel industry is a must</li><li>Familiarity with Kwentra Systems</li><li>Bachelor&rsquo;s degree in Hotel Management, Hospitality Management, or related field</li><li>Strong leadership and team management skills</li><li>Train, schedule, and evaluate front office staff performance</li><li>Manage guest inquiries, complaints, and special requests to ensure satisfaction</li><li>Coordinate with housekeeping, maintenance, F&amp;B, and security departments</li><li>Monitor room inventory, rates, and implement revenue management strategies</li><li>Maintain compliance with safety protocols, licensing, and hospitality regulations</li><li>Prepare operational reports, budgets, and performance analytics</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Career growth opportunities</li><li>Professional and supportive work environment</li></ul>Application Question(s):<ul><li>Do you have prior experience working in the hotel industry? (Please specify years and role)</li><li>Are you familiar with Kwentra Systems? (Yes/No &ndash; please elaborate)</li><li>Describe your experience managing a front office team and handling guest complaints.</li><li>What are your salary expectations?</li><li>Please specify your notice period in days.</li></ul>Work Location: In person

Front Office Manager

Highgate

<div>Compensation Type: Yearly Highgate Hotels:
<div>
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.</div><div></div><div> 
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.</div><div></div><div> 
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com</div>
Location:<div></div><div> 
Centrally located in downtown Miami, this 243-room boutique hotel is near Miami's hottest attractions and is a great choice for business and leisure travelers alike. The hotel is just steps away from Bayfront Park, home to concerts, fairs, and other cultural events. The YVE's stylishly designed modern guestrooms look over either Biscayne Bay or the soaring Miami skyline. Guests can enjoy the property's onsite, three-meal restaurant, Biscayne Tavern, or choose to go out and explore the nearby culinary scene.</div>
Overview:
<div>
The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.</div>
Responsibilities:
<ul><li>Respond to all guests&rsquo; requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.</li><li>
Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s.</li><li>
Carry a cell phone at all times.</li><li>
Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.</li><li>
Develop employee morale and ensure training of Guest Services personnel.</li><li>
Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.</li><li>
Attend daily and monthly Rooms Merchandizing meetings.</li><li>
Participate in required M.O.D. program as scheduled</li><li>
Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis</li><li>
Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.</li><li>
Ensure that no-show revenue is maximized through consistent and accurate billing.</li><li>
Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting.</li><li>
Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s.</li><li>
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.</li><li>
Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.</li><li>
Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.</li><li>
Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use.</li><li>
Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s.</li><li>
Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.</li><li>
Ensure sign off of all Service Standards by Position for Guest Services staff.</li><li>
Assist in preparation of revenue and occupancy forecasting.</li><li>
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.</li><li>
Must maintain constant communication with Housekeeping, Reservations and the Credit Manager..</li><li>
Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.</li><li>
Ensure correct and accurate cash handling at the Front Desk.</li><li>
Follow and enforce all Highgate Hotel credit policies.</li><li>
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.</li><li>
Maintain and monitor &quot;Lost and Found&quot; procedures and policies according to Highgate Hotel standards.</li><li>
Establish and maintain key control system.</li><li>
Ensure participation within department for monthly Highgate Hotel team meeting.</li><li>
Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.</li><li>
Monitor all V.I.P.'s, special guests and requests.</li><li>
Maintain required pars of all front office and stationary supplies.</li><li>
Review daily Front Office work and activity reports generated by Night Audit.</li><li>
Review Front Office log book and Guest Request log on a daily basis.</li></ul>
Qualifications:
<ul><li><div>At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.</div></li><li>
Supervisory experience required.</li><li>
The ability to demonstrate exceptional Customer Service Skills.</li><li>
Must be proficient in Windows and Microsoft Office.</li><li>
Able to work long hours as sometimes required.
</li><li>Maintain a warm and friendly demeanor at all times.</li><li>
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.</li><li>
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.</li><li>
Must be able to multitask and prioritize departmental functions to meet deadlines.</li><li>
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.</li><li>
Attend all hotel required meetings and trainings.</li><li>
Participate in M.O.D. coverage as required.</li><li>
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.</li><li>
Maintain high standards of personal appearance and grooming, which include wearing nametags.</li><li>
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.</li><li>
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.</li><li>
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.</li><li>
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.</li><li>
Must be able to maintain confidentiality of information.</li><li>
Perform other duties as requested by management.</li></ul></div>

Hyatt

<div><div>Summary<div><div><div>
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.</div></div><div>
 The Assistant Front Office Manager is responsible for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Assistant Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.</div><div>
 Duties include:</div><ul><li>
Responsible for short and long-term planning and the management of the hotel&rsquo;s Front Office operations</li><li>
Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans</li><li>
Maintain guest room inventory</li><li>
Coach and counsel employees to reflect Hyatt Service Standards and Procedures</li><li>
Perform all tasks of a Front Office Staff as needed to facilitate service</li><li>
Ensure all operations and cash handling are done per policies and procedures</li><li>
Maintain excellent communication with the housekeeping department</li><li>
Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas</li><li>
Analyze, investigate, and resolve guest complaints</li><li>
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables</li><li>
Insures proper staffing levels for customer service goals</li><li>
Coach and counsel employees to reflect Hyatt service standards and procedures</li></ul>
Pay Salary Range: $70,000 - $85,000 
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div></div><div>
Qualifications<div><ul><li>
Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds</li><li>
4 years or more of progressive hotel Rooms Management experience</li><li>
With opening hotels, previous hotel pre-opening experience preferred</li><li>
Service oriented style with professional presentations skills</li><li>
At least 2 years progressive management experience within the Rooms Division of a hotel</li><li>
Hotel/Hospitality degree an asset</li><li>
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line</li><li>
Clear concise written and verbal communication skills in English</li><li>
Must be proficient in Microsoft Word and Excel</li><li>
Must have excellent organizational, interpersonal and administrative skills</li></ul></div></div></div>

ASSISTANT FRONT OFFICE MANAGER

<div>
 A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Oversee the entire Front Office operation to maintain high standards
 </li>
 <li>
 Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
 </li>
 <li>
 Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
 </li>
 <li>
 Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Set departmental objectives, work schedules, budgets, policies, and procedures
 </li>
 <li>
 Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
 </li>
 <li>
 Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
 </li>
 <li>
 Maintain good communication and working relationships with all hotel departments
 </li>
 <li>
 Monitor staffing levels to meet cover business demands
 </li>
 <li>
 Conduct monthly communication meetings and produce minutes
 </li>
 <li>
 Manage staff performance issues in compliance with company policies and procedures
 </li>
 <li>
 Recruit, manage, train and develop the Front Office team
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Assist with other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 A degree or diploma in Hotel Management or equivalent
 </li>
 <li>
 A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
 </li>
 <li>
 High level of IT proficiency
 </li>
 <li>
 High level of commercial awareness and sales capabilities
 </li>
 <li>
 Experience of managing people and developing people
 </li>
 <li>
 Previous experience of managing a department and Profit and Loss account
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a variety of work situations
 </li>
 <li>
 Ability to work on your own and as part of a team
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Familiar with Property Management Systems
 </li>
 <li>
 A degree or diploma in Hotel Management or equivalent
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria Kuwait
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

<div>Description
Are you passionate about hospitality and eager to work for the most recognized name in the industry? Do you aspire to grow your career at a premier hotel in downtown Milwaukee? If so, the Hilton Milwaukee is the perfect place for you! We are seeking a dedicated individual to join our dynamic team and contribute to the exceptional guest experience we're known for. As a Front Office Manager at the Hilton Milwaukee, you will supervise front desk operations to ensure a high degree of quality and service for guests, assist with supervision of Hotel operations when necessary, and contribute to exceeding Hilton&rsquo;s guest service scores and ensure that the department impacts overall profitability.
Connected to the newly expanded Baird Center, the Hilton Milwaukee is Milwaukee&rsquo;s largest hotel. Built in 1927 as the Schroeder Hotel, the Hilton Milwaukee offers 729 well-appointed guest rooms and over 34,000 square feet of meeting and event space. At the Hilton Milwaukee, we pride ourselves on continuous innovation through our approach to world-class service, upscale amenities, and superior style.
What will you be doing?<ul><li>Manage and motivate all front office associates with the daily supervision to include staffing, training, discipline, scheduling, and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.</li><li>Ensure appropriate standards of conduct, dress, hygiene and appearance are maintained.</li><li>Check room reservations, front office systems, supplies inventory, scheduling, and departmental budgeting to maximize revenue.</li><li>Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Organize, conduct, and/or attend meetings to obtain and disseminate pertinent information.</li><li>Implement and monitor all corporate marketing programs to include Hilton Honors, etc.</li><li>Receive and resolves all departmental guest complaints in timely manner and within the guidelines of the company.</li><li>Perform room inspections, which requires bending, stooping, reaching overhead and moving throughout guest floors.</li><li>Assist in check in/ check out of guests or any related guest service activity.</li></ul>
What do you bring to the role?<ul><li>Minimum of two to five years&rsquo; experience as Assistant and/or Front Office Manager; 4 year degree preferred.</li><li>Considerable knowledge of computer systems for registration, reservations, and backup systems.</li><li>Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.</li><li>Ability to read, write, speak, and understand the English language to communicate with guests and employees.</li><li>Thorough organization and supervisory skills proficient in accomplishing the task. Ability to develop subordinates to enhance advancement in the hotel and corporation.</li><li>Ability to analyze complex statistical data and make judgments accordingly.</li><li>Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.</li><li>CPR Certification and/or First Aid Training preferred.
</li><li>Additional language ability preferred.</li></ul> 
What's in it for you?<ul><li>A free, well-balanced meal every shift</li><li>Room discounts at Marcus Hotels &amp; Resorts and Hilton worldwide properties</li><li>Discounts at Marcus Hotels &amp; Resorts restaurants, cafes, lounges, golfing, skiing and spa</li><li>Free Parking</li><li>&ldquo;Two for one&rdquo; movie theatre coupons at Marcus Theatres</li><li>Ability to grow your career, and transfer from one property to another
</li><li>Paid time off</li><li>Early wage access</li><li>Flexible scheduling</li><li>Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match</li><li>And more!</li></ul>
About Us:
A division of The Marcus Corporation, Marcus Hotels &amp; Resorts has a rich 60-year history of operational and service excellence. We are &ldquo;People Pleasing People&rdquo; who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Hilton Milwaukee is an equal opportunity employer.</div>

<div>
 A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Oversee the entire Front Office operation to maintain high standards
 </li>
 <li>
 Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
 </li>
 <li>
 Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
 </li>
 <li>
 Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Set departmental objectives, work schedules, budgets, policies, and procedures
 </li>
 <li>
 Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
 </li>
 <li>
 Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
 </li>
 <li>
 Maintain good communication and working relationships with all hotel departments
 </li>
 <li>
 Monitor staffing levels to meet cover business demands
 </li>
 <li>
 Conduct monthly communication meetings and produce minutes
 </li>
 <li>
 Manage staff performance issues in compliance with company policies and procedures
 </li>
 <li>
 Recruit, manage, train and develop the Front Office team
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Assist with other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 A degree or diploma in Hotel Management or equivalent
 </li>
 <li>
 A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
 </li>
 <li>
 High level of IT proficiency
 </li>
 <li>
 High level of commercial awareness and sales capabilities
 </li>
 <li>
 Experience of managing people and developing people
 </li>
 <li>
 Previous experience of managing a department and Profit and Loss account
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a variety of work situations
 </li>
 <li>
 Ability to work on your own and as part of a team
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Familiar with Property Management Systems
 </li>
 <li>
 A degree or diploma in Hotel Management or equivalent
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Kuwait Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

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