hotel front desk manager

3P Hotels

Must be able to work weekends and HolidaysJob Overview We are seeking an energetic and dedicated Hotel Front Desk Manager to lead our guest services team and ensure an exceptional experience for every visitor. In this pivotal role, you will oversee daily front desk operations, manage guest relations, and coordinate with various departments to deliver seamless hospitality. Your leadership will set the tone for a welcoming environment, fostering guest satisfaction and operational excellence. If you thrive in a fast-paced hospitality setting and possess a passion for guest service, this opportunity is perfect for you!Responsibilities<ul><li>Supervise front desk staff to ensure efficient check-in and check-out processes, maintaining high standards of customer service.</li><li>Handle guest inquiries, requests, and complaints with professionalism, providing timely solutions to enhance guest satisfaction.</li><li>Manage multi-line phone systems and ensure proper phone etiquette is maintained at all times.</li><li>Oversee night audit procedures, including balancing accounts and preparing reports to ensure financial accuracy overnight.</li><li>Coordinate with housekeeping, maintenance, and other departments to address guest needs promptly and effectively.</li><li>Maintain accurate records of reservations, cancellations, and guest preferences using hotel management software.</li><li>Foster positive guest relations by creating a welcoming atmosphere and ensuring all guests feel valued throughout their stay.</li></ul>Experience<ul><li>Proven experience in hospitality management or hotel front desk operations, ideally within a resort or similar setting.</li><li>Strong knowledge of hotel management systems and guest service protocols.</li><li>Bilingual or multilingual skills are highly desirable to communicate effectively with diverse guests.</li><li>Experience handling night audit procedures and managing front desk staff is preferred.</li><li>Excellent customer service skills with the ability to resolve issues efficiently while maintaining a friendly demeanor.</li><li>Familiarity with hospitality industry standards, including guest relations, phone etiquette, and multi-line phone systems.</li><li>Previous hotel experience demonstrating leadership in a fast-paced environment is advantageous. Join us in creating memorable experiences for our guests while advancing your career in hospitality management!</li></ul>Pay: $17.00 - $18.50 per hourBenefits:<ul><li>Employee discount</li></ul>Work Location: In person

Hotel Front Desk Manager

Sheraton Indianapolis City Centre

Company Overview Sheraton has a rich history spanning over 70 years, renowned for its vibrant and spirited approach to hospitality. With a global portfolio of more than 400 hotels across 70 countries, including over 60 stunning resorts worldwide, Sheraton continues to bring travelers together and create memorable experiences.Job Summary We are seeking an energetic and detail-oriented Front Office Supervisor to lead our front desk team and ensure exceptional guest experiences. In this pivotal role, you will oversee daily front office operations, manage guest relations, and uphold the highest standards of customer service. Your leadership will help create a welcoming atmosphere that reflects Sheraton&rsquo;s commitment to hospitality excellence.Responsibilities<ul><li>Supervise front desk staff, ensuring smooth check-in and check-out processes while maintaining a friendly and professional demeanor</li><li>Oversee guest services, addressing inquiries, resolving issues promptly, and enhancing overall guest satisfaction</li><li>Manage multi-line phone systems and ensure phone etiquette aligns with hotel standards</li><li>Conduct night audits to verify daily financial transactions and reports for accuracy</li><li>Support guest relations by handling special requests and ensuring memorable experiences for all visitors</li><li>Coordinate with housekeeping, maintenance, and other departments to meet guest needs efficiently</li><li>Train new team members on hotel management procedures, customer service protocols, and hospitality standards</li></ul>Requirements<ul><li>Proven experience in hotel management or front desk operations within a hospitality environment</li><li>Strong leadership skills with the ability to motivate and guide a team effectively</li><li>Multilingual or bilingual abilities are highly desirable to serve diverse guests</li><li>Excellent customer service skills with a passion for creating positive guest experiences</li><li>Knowledge of hotel management systems, night audit procedures, and front desk operations</li><li>Exceptional phone etiquette and communication skills for handling guest inquiries via phone or in person</li><li>Previous experience working in a resort or large hotel setting is preferred</li></ul>Join us at Sheraton where your enthusiasm for hospitality can shine! We&rsquo;re committed to supporting your growth with comprehensive training opportunities and a vibrant work environment that celebrates teamwork. If you&rsquo;re passionate about delivering outstanding guest services and leading dynamic teams, we want to hear from you!Pay: From $18.00 per hourWork Location: In person

Front Office Supervisor

Copthorne Al Jahra Hotel & Resort

<div>
 As a Front Desk Supervisor, your role is to deliver exceptional and customer-centric service to our guests, ensuring that their stay becomes a memorable and enjoyable experience. In addition to this, you will be responsible for overseeing the day-to-day operations of the front desk, managing colleagues, and addressing any guest needs or concerns that may arise during their stay. Your focus will be on creating a positive and welcoming atmosphere for guests while upholding the highest standards of professionalism and hospitality.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Greet guests professionally and warmly, ensuring their expectations are met from arrival to departure.
 </li>
 <li>
 Foster effective communication with all relevant departments to ensure seamless service delivery.
 </li>
 <li>
 Cultivate positive working relationships with the Front Office team.
 </li>
 <li>
 Supervise all Front Desk colleagues, ensuring they interact with guests in a professional and friendly manner.
 </li>
 <li>
 Stay updated on hotel and local services, providing information and addressing guest inquiries.
 </li>
 <li>
 Handle guest complaints promptly, efficiently, and empathetically, ensuring proper resolution.
 </li>
 <li>
 Maintain awareness of guest profiles to personalize service.
 </li>
 <li>
 Ensure guests receive the expected accommodation and amenities.
 </li>
 <li>
 Review all cashier and city ledger bills at the end of the shift to verify accuracy in billing and attachments.
 </li>
 <li>
 Uphold environmental, health, and safety standards in alignment with organizational policies.
 </li>
 <li>
 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

Front Desk Supervisor

Crescent Hotels & Resorts

<div>At Crescent Hotels &amp; Resorts, we are a team of hospitality professionals that are deeply connected to &amp; proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health &amp; wellness programs, best in class learning and development or our travel discounts that &lsquo;feed your inner explorer&rsquo;, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Front Office team. We are committed to providing you with:
<ul>
<li>Highly competitive wages</li>
<li>An exceptional benefit plan for eligible associates &amp; your family members</li>
<li>401K matching program for eligible associates</li>
<li>Discounts with our Crescent managed properties in North America for you &amp; your family members</li>
</ul>
Here is what you will be doing each day:

As our Front Desk Supervisor, you will interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

You&rsquo;ll also:

Respond to guest&rsquo;s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.

Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.

Supervise the Front Desk Agents.

Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

Comply with attendance rules and be available to work on a regular basis.
MINIMUM QUALIFICATIONS:

Must have at least 6 months of experience as a Front Desk Supervisor

Able to work a flexible schedule to include weekdays, weekends, morning, evening shift and holidays.

Experience of Marriott PMS system a

PERFORMANCE STANDARDS

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety &amp; Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate&rsquo;s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an &ldquo;at will&rdquo; associate.</div>

Front Desk Supervisor -

Hilton

<div>Night Manager
A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. 
 
What will I be doing? 
As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Oversee the entire Front Office operation to maintain high standards</li>
<li>Serve as a point of contact for regular and VIP Guests</li>
<li>Complete Night Audit duties</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel</li>
<li>Manage, record and promptly resolve issues or emergencies that arise</li>
<li>Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area</li>
<li>Act in accordance with all security and emergency procedures and manage the instigation of these, as required</li>
<li>Compile adequate handover to Early staff / Duty Manager</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Conduct annual and mid-year Appraisals with Team Members</li>
<li>Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail</li>
<li>High level of IT proficiency</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in the hotel industry</li>
<li>Previous experience with Front Office Management Systems</li>
<li>Previous experience with cash handling</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Night Manager

<div>
 A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Oversee the entire Front Office operation to maintain high standards
 </li>
 <li>
 Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
 </li>
 <li>
 Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
 </li>
 <li>
 Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Set departmental objectives, work schedules, budgets, policies, and procedures
 </li>
 <li>
 Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
 </li>
 <li>
 Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
 </li>
 <li>
 Maintain good communication and working relationships with all hotel departments
 </li>
 <li>
 Monitor staffing levels to meet cover business demands
 </li>
 <li>
 Conduct monthly communication meetings and produce minutes
 </li>
 <li>
 Manage staff performance issues in compliance with company policies and procedures
 </li>
 <li>
 Recruit, manage, train and develop the Front Office team
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Assist with other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 A degree or diploma in Hotel Management or equivalent
 </li>
 <li>
 A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
 </li>
 <li>
 High level of IT proficiency
 </li>
 <li>
 High level of commercial awareness and sales capabilities
 </li>
 <li>
 Experience of managing people and developing people
 </li>
 <li>
 Previous experience of managing a department and Profit and Loss account
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a variety of work situations
 </li>
 <li>
 Ability to work on your own and as part of a team
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Familiar with Property Management Systems
 </li>
 <li>
 A degree or diploma in Hotel Management or equivalent
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria Kuwait
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Front Office Manager

Accor

<div>
 
 Company Description
 
 
 
 The legendary
 
 Queen Elizabeth 2 (QE2)
 
 is an iconic ocean liner reborn as a floating hotel and lifestyle destination. Celebrating its rich British maritime heritage, the QE2 delivers elevated hospitality, immersive storytelling, features 447 distinctive rooms and exceptional dining experiences to a global audience.
 
 
 
 Job Description
 
 
 
 
 Role Summary
 
 
 
 The Assistant Front Office Manager assists in the planning, supervision, and daily management of front office operations, supporting the Front Office Manager to maximize occupancy, revenue, and service quality while maintaining brand standards and ensuring personalized guest recognition.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supervise front office teams to ensure guests receive prompt, courteous, and personalized service
 </li>
 <li>
 Support the Front Office Manager in all operational and administrative duties
 </li>
 <li>
 Ensure repeat guests and VIPs receive appropriate recognition and special attention
 </li>
 <li>
 Control room availability, room types, rate categories, and accuracy of room counts
 </li>
 <li>
 Maximize occupancy, revenue, and average daily rate while maintaining high service standards
 </li>
 <li>
 Coordinate closely with Housekeeping to ensure room readiness and quality standards are met
 </li>
 <li>
 Liaise with the Executive Housekeeper to fulfill special guest requests and amenities
 </li>
 <li>
 Ensure compliance with credit policies and coordinate with Finance on credit procedures
 </li>
 <li>
 Maintain knowledge of system recovery procedures and front office reporting tools
 </li>
 <li>
 Interpret operational reports and compile statistics for front office performance tracking
 </li>
 <li>
 Approve upgrades and special amenities in the absence of the Front Office Manager
 </li>
 <li>
 Maintain strong inter-departmental relationships to support seamless guest service
 </li>
 <li>
 Conduct regular inspections of lobby, reception, cashier desks, and selected VIP rooms
 </li>
 <li>
 Prepare staff work schedules and vacation plans based on occupancy forecasts and group movements
 </li>
 <li>
 Enforce staff conduct, appearance, hygiene, and uniform standards
 </li>
 <li>
 Work closely with People &amp; Culture to support productivity and team development
 </li>
 <li>
 Support Finance in departmental budgeting and cost control
 </li>
 <li>
 Ensure compliance with occupational health, safety, and hotel policies
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong knowledge of front office operations in a luxury hotel environment
 </li>
 <li>
 Experience using Opera Property Management System is preferred
 </li>
 <li>
 Excellent leadership, communication, and organizational skills
 </li>
 <li>
 Ability to manage and motivate a multicultural team
 </li>
 <li>
 Flexible management style with a proactive, service-driven mindset
 </li>
 <li>
 High levels of integrity, professionalism, and commitment to continuous improvement
 </li>
 </ul>
</div>

Assistant Front Office Manager

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