hotel front desk manager

Big Sky Boyne Resort

<div>Overview: 
The Huntley Front Desk Assistant Manager assists the Huntley Front Desk Manager in maintaining and improving lodging operations and fulfills the manager role when the manager is absent. This will include, but is not limited to: training, supervising, assisting, commissions, and guest recovery. The assistant manager will oversee all operations and communication between the front desk and all other lodging departments as well.
Responsibilities:
<ul><li>Lead by example and able to carry out all duties of the front desk staff. This includes, but is not limited to: completing check-ins and check-outs for guests, providing area and Resort information, and processing cash transactions.</li><li>
Encourage and train staff to provide the highest level of service to all guests. Hold staff accountable and counsel and discipline in a productive manner, as needed. Create a positive and productive work environment that works cohesively and communicates well with all Resort departments, while being flexible.</li><li>
Use judgement and authority to make decisions and resolve guest and employee issues. Able to determine when comps, guest discounts higher than 10%, upgrades, and refunds should be granted.</li><li>
Able and willing to work long hours and stand for duration of shift.</li><li>
Inventory</li><li>
Updating important information</li></ul>
Qualifications:
<ul><li>High School Diploma or equivalent</li><li>
Hotel Front Desk or front of the house experience is preferred</li><li>
Computer literate and proficient with Microsoft Office Suite</li><li>
Previous leadership or supervisory role is appreciated</li></ul><div>
All full time seasonal employment at Big Sky Resort includes:</div><ul><li>
FREE All Access Bike Haul Pass and discounted Golf Pass</li><li>
Discounted Golf and Mountain Biking for friends and family</li><li>
25% - 50% off Food and Beverage and Retail discounts at all Boyne outlets</li><li>
Eligibility for affordable Team Member Housing</li><li>
Lodging discounts for friends and family</li><li>
FREE Basecamp activities including zip line course</li><li>
Wellness Day and Eligibility for PTO</li><li>
Monthly employee events</li></ul></div>

Huntley Hotel Front Desk Assistant Manager

Embassy Suites by Hilton Akron Canton Airport

<div>
 
 Join Our Team, Embassy Suites Akron Canton Airport!
 
 
 
 
 
 The Embassy Suites Akron Canton Airport seeks a top-performing Hotel Front Office Manager, Hotel Front Desk Manager, or Hotel Guest Services Manager.
 
 
 
 
 
 
 About Us:
 
 
 
 Join Our Award-Winning Team at Embassy Suites Akron Canton Airport!
 
 
 
 
 
 Located just off I-77 in North Canton, and only two miles from Akron-Canton Airport, our hotel is a market leader with a reputation for excellence. We're proud to be an award-winning, full-service Hilton property with accolades from Hilton, TripAdvisor, and even recognition as Hotel of the Year. With popular destinations like Belden Village Mall and the Pro Football Hall of Fame just a few miles away, our location offers both convenience and opportunity. We're looking for passionate individuals to join our great team, where unlimited growth potential awaits.
 
 
 
 
 Embassy Suites Akron Canton Airport is seeking a dedicated and experienced Hotel Front Office Manager, Front Desk Manager, or Guest Service Manager to join our team. As the Hotel Front Office Manager, Hotel Front Desk Manager, or Hotel Guest Services Manager, you will oversee all front office operations and customer service, ensuring a seamless experience for guests from the moment they arrive until their departure. As the first point of contact for visitors, the Hotel Front Desk Manager, Front Office Manager, or Guest Service Manager will embody the spirit of hospitality and create a welcoming environment, providing excellent customer service that exceeds our guests' expectations. The Hotel Front Office Manager, Hotel Front Desk Manager, or Hotel Guest Service Manager will lead and guide a diverse team of front desk agents, front office agents, or guest service agents, fostering a culture of teamwork, accountability, and professionalism. The Hotel Front Desk Manager, Hotel Front Office Manager, or Hotel Guest Service Manager will manage reservations, handle guest inquiries and complaints, and coordinate with other departments to ensure smooth operations. This role also includes developing and implementing operational strategies that enhance guest satisfaction and optimize front-office efficiency. If you thrive in a fast-paced environment and possess a passion for hospitality or customer service, we encourage you to apply and become a vital part of our mission to deliver exceptional guest experiences.
 
 
 
 
 
 What&rsquo;s In It for You?
 
 
 
 Comprehensive Benefits: Medical, Dental, Vision
 
 BENEFITS BEGIN DAY ONE
 
 !
 
 
 Financial Perks: 401(k) with Company Match, Same Day Pay, and Flexible Spending Accounts
 
 
 Time Off: Vacation, Personal Days, and Holiday Pay
 
 
 Exclusive Discounts: Hotel, Food, and Beverage Savings for Personal Travel
 
 
 Professional Growth: Online Training Courses
 
 
 Additional Support: Employee Assistance Program, Jury Duty Leave, Bereavement Leave, and More
 
 
 
 
 
 Key Responsibilities for the Hotel Front Office Manager, Hotel Front Desk Manager, or Hotel Guest Service Manager include:
 
 
 <ul>
 <li>
 Maintains day-to-day operations of the Front Desk.
 </li>
 <li>
 Establishes and maintains appropriate service standards for all Front Office areas.
 </li>
 <li>
 Maintains proper cash handling procedures and appropriate over and short documentation.
 </li>
 <li>
 Adheres to all hotel policies about hiring, disciplinary actions, and required training documentation.
 </li>
 <li>
 Working Front Office Manager covering all short-staffed shifts, including audits.
 </li>
 <li>
 What We Are Looking For in a Hotel Front Office, Hotel Front Desk, or Hotel Guest Service Manager:
 </li>
 <li>
 Strong interpersonal skills and possession of a full understanding of professional business ethics and customer service excellence.
 </li>
 <li>
 Excellent oral and written communication skills.
 </li>
 <li>
 Excellent organization skills, manages time well, correctly prioritizes, and is flexible.
 </li>
 </ul>
 
 
 Why Commonwealth Hotels?
 
 
 
 Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.
 
 
 
 
 
 
 Explore Our Hotel:
 
 
 
 https://www.hilton.com/en/locations/usa/ohio/akron/embassy-suites/
 
 
 
 
 
 At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.
 
 
 
 
 
 Join us in shaping the future of hospitality in Akron, Canton, Ohio
 
 
 Apply today!
 
</div>

Front Office Manager

Marriott International

<div><h4 class="jobSectionHeader">Description</h4>
We are hiring a Guest Relations Manager! Full Time, Starting at $47,000, must have availability to work all shifts.
We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility &ndash; this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our Guest Relation Managers (or FOMs) advance in a couple years to Assistant General Manager roles!
Role Responsibilities:
The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow.
Essential Job Functions :
Guest Service<ul><li>
Maintains guest service as the driving philosophy of the hotel.
</li><li>Personally demonstrates a commitment to guest services in responding promptly to guest needs.
</li><li>Is committed to making every guest satisfied.
</li><li>Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards.
</li><li>Develops added value customer service programs.
</li><li>Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
</li><li>Meets or exceeds hotel guest satisfaction measures.
</li><li>Ensures hotel standards and services contribute to the delivery of consistent guest service.

Front Desk Management
</li><li>
Acts as manager on duty for hotel and manages front desk operations.
</li><li>Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems.
</li><li>Leads and assists in Revenue Management functions as requested. Actively participates in conference calls with Corporate Management and any calls with brand revenue management centers
</li><li>Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables.
</li><li>Produce accurate financial reports on time.
</li><li>Works with the General Manager and Sales Manager / DOS to generate new business ideas to increase sales, set up rate codes and input rooming lists

Human Resources
</li><li>
Manages human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk work force.
</li><li>Maintains a positive, cooperative work environment between staff and management.
</li><li>Emphasizes employee selection, training and development as a way of doing business.
</li><li>Ensures all hotel employees know hotel objectives.
</li><li>Ensures personnel files are accurate and comply with both local and federal laws and regulations.
</li><li>Administers personnel policies fairly and consistently.
</li><li>Resolves employee grievances in a fair and timely manner.
</li><li>Ensures employees understand policies, pay procedures, bonus plans and benefits.
</li><li>Helps develop management talent by acting as a mentor for direct reports.
</li><li>Ensures completion of training objectives and development plans.
</li><li>Monitors and maintains acceptable turnover levels.

Safety and Security
</li><li>
Knows local health and safety codes and regulations that apply to the hotel.
</li><li>Recognizes and corrects potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc.
</li><li>Recognizes and corrects potential security problems in the hotel, such as locking doors after hours, etc.
</li><li>Understands and follows policies and procedures for the hotel&rsquo;s key control system and ensures others follow them.

Operations
</li><li>
Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities.
</li><li>Ensures ongoing staff and employee involvement in preventive maintenance programs. Protects the interests of the hotel during capital projects.
</li><li>Has acceptable property quality audits.
</li><li>Periodically inspect rooms, building exterior, parking lot, etc.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training &amp; development and career advancement opportunities.
Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It&rsquo;s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests&rsquo; expectations. If this is you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
<h4 class="jobSectionHeader">
Qualifications</h4>

Starting at $47,000
<h5 class="jobSectionHeader">
Experience</h5>
<ul><li>Preferred
Starting at $47,000
</li>
<li>Required
Previous hotel front desk or customer service experience is required.
</li><li>Required
Be courteous and respectful to guests, clients, co-workers.
</li>
<li>Required
Be punctual, reliable and flexible with scheduling according to business needs.
</li>
</ul>Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</li></ul></div>

Guest Relations Manager

Hilton

<div>Front Desk Supervisor
A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. 
 
What will I be doing? 
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Supervise Front Desk operations during your assigned shift to a consistently high standard</li>
<li>Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
<li>Advise your shift team of any special events or VIP Guests in the hotel that day</li>
<li>Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work</li>
<li>Maximize sales revenues through up-selling and marketing program</li>
<li>Manage Guest requests, inquiries, and complaints promptly and completely</li>
<li>Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service</li>
</ul>What are we looking for? 
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Front Office experience in the hotel, leisure, and/or retail sector</li>
<li>Strong commercial/business awareness and demonstration of sales capabilities</li>
<li>Calm, organized work ethic with the ability to prioritize and meet deadlines</li>
<li>Excellent supervisory, inter-personal, and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>A relevant supervisory/management certificate/diploma or degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Desk Supervisor

Crowne Plaza Hotel

Overview We are seeking a highly organized and motivated Front Desk Manager to oversee the daily operations of our front desk team. This role is essential in delivering exceptional customer service and ensuring a smooth administrative process. The ideal candidate will possess strong office management skills, a keen eye for detail, and the ability to multitask effectively in a fast-paced environment.Responsibilities<ul><li>Manage front desk operations, ensuring efficient workflow and excellent customer service.</li><li>Supervise and train front desk staff, providing guidance and support as needed.</li><li>Handle administrative tasks including scheduling appointments, managing correspondence, and maintaining records.</li><li>Proofread documents for accuracy and clarity before distribution.</li><li>Maintain a clean and organized front desk area to create a welcoming environment for clients.</li><li>Utilize computer systems for appointment scheduling, billing, and client management.</li><li>Address customer inquiries and resolve issues promptly to enhance client satisfaction.</li><li>Collaborate with other departments to ensure seamless communication and service delivery.</li><li>Assist in maintaining inventory of office supplies and equipment.</li></ul>Requirements<ul><li>Proven experience in office management or similar administrative roles.</li><li>Strong customer service skills with the ability to interact positively with clients and staff.</li><li>Proficient in computer literacy, including Microsoft Office Suite and office management software.</li><li>Experience with Opera PMS is required</li><li>Excellent proofreading skills with attention to detail.</li><li>Bilingual abilities are a plus, enhancing communication with diverse clientele.</li><li>Previous experience as a Hotel Front Desk Manager or Supervisor is required.</li><li>Strong clerical skills with the ability to manage multiple tasks efficiently.</li><li>Exceptional organizational skills with the ability to prioritize tasks effectively.</li></ul>Job Type: Full-timePay: From $70,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Customer service: 1 year (Preferred)</li></ul>Ability to Commute:<ul><li>San Diego, CA 92108 (Required)</li></ul>Ability to Relocate:<ul><li>San Diego, CA 92108: Relocate before starting work (Required)</li></ul>Work Location: In person

Front Desk Manager

Garden of the Gods Resort and Club

<div>
 
 Position Purpose &amp; Summary
 
 
 
 Reporting to Director of Front Office, the front desk supervisor oversees the front desk shift and will conduct service recovery, assist guests and members with all queries via email and phone; guest arrivals and departures with efficiency and professionalism, be able to make reservations, cancellations and answer questions on rates, hotel facilities, and services.
 
 
 
 Essential Functions
 
 
 
 <ul>
 <li>
 Supervise front desk agents and ensure that all policies and procedures are followed during shift
 </li>
 <li>
 Conduct shift briefings and pre shifts for front desk agents
 </li>
 <li>
 Conduct all check in and checkout procedures for the hotel according to hotel standards
 </li>
 <li>
 Have knowledge of Property management system, Jonas, Jonas Activity management, Kipsu, Sertifi, and Resqueue.
 </li>
 <li>
 Have knowledge of entire Reservation procedure according to property procedures.
 </li>
 <li>
 Handle incoming calls to the property and answer calls promptly by the third ring and in a courteous manner.
 </li>
 <li>
 Makes pre arrival calls and mid stay check in calls daily.
 </li>
 <li>
 Performs all accounting duties including posting charges, account settlements, and shift closing.
 </li>
 <li>
 Maintains accurate daily event information. Maintains daily posting of event sheet.
 </li>
 <li>
 Communicates member and guest questions and requests to appropriate departments and tracks requests.
 </li>
 <li>
 Knowledgeable in hotel and guest room facilities/services.
 </li>
 <li>
 Knowledgeable in hotel room rates and selling strategies.
 </li>
 <li>
 Have awareness of the credit policy of the resort, how to credit and bill reservations and how to explain hotel bills and charges.
 </li>
 <li>
 Process all transmissions of reservations, changes and cancellations from all sources, telephone, mail, in person, etc.
 </li>
 <li>
 Adds alerts and comments to reservation that are necessary to ensure all guest needs are met.
 </li>
 <li>
 Blocks Cottage and Casita reservations to assure maximum opportunity to sell three-bedroom units.
 </li>
 <li>
 Assists in taking reservations for hotel outlets and services.
 </li>
 <li>
 Is detail oriented to ensure that all relevant information is notated, and all tasks are complete and communicates as needed with colleagues and other departments
 </li>
 <li>
 Is calm under pressure and uses self-control in challenging situations.
 </li>
 <li>
 Conducts escalated service to ensure that any guest issues are solved or escalated to appropriate departments before the guest departs.
 </li>
 <li>
 Review arrival report daily.
 </li>
 <li>
 Understand the property's policy on guaranteed and no-show reservations and cancellation policy and communicates to guests and members.
 </li>
 <li>
 Ensures that proper telephone manners are always maintained, treating every guest with courtesy and respect in a warm friendly manner and addressing the guest by name.
 </li>
 <li>
 Deliver "I Am Proud" service standards and department-specific signature touch points.
 </li>
 <li>
 Establish cross-departmental channels of communication among teammates that are consistent and complete.
 
 
 </li>
 </ul>
 
 Additional Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
 </li>
 <li>
 Provide extraordinary service that is "Enriching by Nature."
 </li>
 <li>
 Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
 </li>
 <li>
 Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
 </li>
 <li>
 Be empowered to make things go right if they go wrong.
 </li>
 <li>
 Give the guest/member a fond farewell.
 </li>
 <li>
 Address feedback by utilizing the LEARN Model.
 </li>
 <li>
 Demonstrate a professional appearance and be attentive to what matters most.
 </li>
 <li>
 Comply with company policies and procedures.
 </li>
 <li>
 Observe and adhere to safety guidelines.
 
 
 </li>
 </ul>
 
 Marginal Functions
 
 
 
 <ul>
 <li>
 Perform other duties as assigned.
 </li>
 <li>
 Interface positively with other departments, offering assistance when needed.
 </li>
 <li>
 Displays care in use of equipment and maintains an organized and professional work environment.
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 
 Minimum Knowledge &amp; Skills:
 
 
 
 <ul>
 <li>
 Must have basic knowledge of Microsoft Word and Excel.
 
 
 </li>
 </ul>
 
 Formal Education And Job-Related Experience
 
 
 
 <ul>
 <li>
 This position requires a minimum formal education of a high school diploma. Some experience with Opera property management system, though not required, would be beneficial.
 
 
 </li>
 </ul>
 
 License, Registration, And/or Certification Required
 
 
 
 <ul>
 <li>
 Valid Driver's License required
 
 
 </li>
 </ul>
 
 Communications
 
 
 
 
 External and Internal Personal Contact:
 
 
 
 <ul>
 <li>
 Daily - Communicate with front desk agents, concierge, valet, Sales and Catering and housekeeping regarding reservations needs
 </li>
 <li>
 Weekly - Communicate with Concierge, front office and Sales departments to ensure upcoming reservations needs are communicated
 </li>
 <li>
 Occasionally - Participate in one-on-one coaching sessions.
 
 
 </li>
 </ul>
 
 Teamwork and Collaboration:
 
 This position requires continuous teamwork as well as internal and cross-departmental communication.
 
 
 
 Additional Licenses And/or Certifications Required
 
 
 
 
 
 YES
 
 
 
 
 
 
 NO
 
 
 
 
 Valid Driver's License
 
 
 X
 
 
 CPR Certification
 
 
 X
 
 
 Food Protection Manager Certification
 
 
 X
 
 
 Food Handler Certification
 
 
 X
 
 
 Alcohol Server/Seller Certification
 
 
 X
 
 
 
 Position Analysis/Specifications
 
 
 
 
 
 N/A
 
 
 
 
 
 
 (Not Applicable)
 
 
 
 
 
 
 OCCASIONAL
 
 
 
 
 
 
 FREQUENTLY
 
 
 
 
 Sitting
 
 
 X
 
 
 Standing
 
 
 X
 
 
 Walking
 
 
 X
 
 
 Bending Over
 
 
 X
 
 
 Crawling
 
 
 X
 
 
 Reaching
 
 
 X
 
 
 Crouching
 
 
 X
 
 
 Kneeling
 
 
 X
 
 
 Balancing
 
 
 X
 
 
 Pushing / Pulling
 
 
 X
 
 
 
 Lifting / Carrying
 
 
 
 10 lbs. or less
 
 
 X
 
 
 11 to 25 lbs.
 
 
 X
 
 
 26 to 50 lbs.
 
 
 X
 
 
 51 to 70 lbs.
 
 
 X
 
 
 Manual Dexterity
 
 
 X
 
 
 Fine Motor Skills
 
 
 X
 
 
 Gross Motor Skills
 
 
 X
 
 
 Eye / Hand Coordination
 
 
 X
 
 
 Near Vision
 
 
 X
 
 
 Far Vision
 
 
 X
 
 
 Color Recognition
 
 
 X
 
 
 Hearing
 
 
 X
 
 
 
 Environmental Factors
 
 
 
 Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.
 
 
 
 
 YES
 
 
 
 
 
 
 NO
 
 
 
 
 Working Outside
 
 
 X
 
 
 Working Inside
 
 
 X
 
 
 Working Alone
 
 
 X
 
 
 Working Closely with Others
 
 
 X
 
 
 Excessive Cold / Heat
 
 
 X
 
 
 Excessive Humidity / Dampness
 
 
 X
 
 
 Noise / Vibrations
 
 
 X
 
 
 Working Above Ground
 
 
 X
 
 
 Working Below Ground
 
 
 X
 
 
 Working with Chemicals / Detergents / Cleaners
 
 
 X
 
 
 Working Around Fumes / Smoke / Gas
 
 
 X
 
 
 Walking on Uneven Surfaces
 
 
 X
 
 
 Operating Motorized Equipment or Vehicles
 
 
 X
 
 
 Working Around/Near Machinery/Motorized Equipment
 
 
 X
 
 
 Climbing on Scaffolds or Ladders
 
 
 X
 
 
 Continuous use with a Computer and Keyboard
 
 
 X
 
 
 
 
 Job Posted by ApplicantPro
 
 
</div>

GREENS OPERATIONS INC

<div>Are you the One?
If you have 3 years Hotel front office experience with a minimum of 1 year at the supervisory level with a High School diploma or higher-level education and ready to work the evening shift, this may be the opportunity for you!
Key Responsibilities<ul><li>
Directly supervise all front office personnel and ensure proper completion of all front office duties.</li><li>
Direct and coordinate the activities of the front desk, reservations, guest services, and telephone areas.</li><li>
Ensure the proper appearance of the lobby and all public areas, including the complimentary breakfast area.</li><li>
Act as the Manager on Duty (MOD) when scheduled as such by the General Manager.</li></ul>
The ideal candidate will:<ul><li>
Send Greens Light: Send a daily end of the daily activity and accomplishment email to the General Manager and a copy to the VP Operations.</li><li>
Be proficient in the use of the property management system, and train front desk personnel on the system.</li><li>
Have a good understanding of all of hotel operating procedures.</li><li>
Enforce all existing and new policies and procedures with the front office and breakfast area staff.</li><li>
Maintain proper staffing in all front office areas and the breakfast area.</li><li>
Prepare and post the front office and breakfast area staff work schedules in a timely fashion.</li><li>
Conduct regular performance reviews of the front office and breakfast area staff.</li><li>
Constantly monitor front office communications logs.</li><li>
Monitor appearance of all front desk and breakfast area staff, to ensure they are following company uniform policy.</li><li>
Conduct weekly departmental meetings, and individual meetings as needed.</li><li>
Supervise delegated responsibilities and follows up.</li><li>
Be proficient on the use of all front office equipment such as credit card machine, copier, and fax.</li><li>
Exhibit good leadership skills.</li><li>
Maintain all equipment, conduct an inventory on the last day of each accounting period, and maintain office and breakfast area supplies at par.</li><li>
Inform the General Manager of any unique situations or unusual developments in front office operations.</li><li>
Handle guest complaints effectively.</li><li>
Be willing and able to work any shift, including audit and fill in when other employees are not able to work their scheduled shift.</li><li>
Complete weekly schedules for front office and breakfast area staff as per standard operating procedures.</li><li>
Understand the Chart of Accounts in order to code the invoices for the Front Office and the breakfast area.</li><li>
Process reservations by mail, telephone, fax and central reservation systems referrals.</li><li>
Process reservations received from sales office and other hotel departments.</li><li>
Have complete knowledge of room types and offered rate plans.</li><li>
Open and close out discount rates on reservation systems when applicable.</li><li>
Fully understand the hotel&acirc;&euro;&trade;s franchise policy on guaranteed reservations and no-shows.</li><li>
Process cancellations and modifications to reservations.</li><li>
Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.</li></ul>
What are we looking for?
To fulfill this role successfully, you must possess the following minimum qualifications:<ul><li>
Effective Communication skills</li><li>
Pleasing personality</li><li>
Good team player</li><li>
Good listener</li><li>
Well-groomed and professional appearance.</li><li>
Open with praise, discrete with criticism.</li></ul></div>

Assistant General Manager - Hampton Inn LAX

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Assistant General Manager - Hampton Inn LAX