hotel front desk manager

Candlewood Suites

Overview We are seeking a dedicated and experienced Hotel Front Desk Manager to oversee the daily operations of our front desk team. This role is essential in ensuring exceptional guest experiences and maintaining high standards of hospitality. The ideal candidate will possess strong leadership skills, a passion for guest services, and a comprehensive understanding of hotel management practices.Responsibilities<ul><li>Manage front desk operations, including check-in/check-out processes, reservations, and guest inquiries.</li><li>Supervise and train front desk staff to deliver outstanding guest services and maintain operational efficiency.</li><li>Handle guest relations by addressing complaints, resolving issues, and ensuring overall satisfaction.</li><li>Coordinate with housekeeping and maintenance departments to ensure rooms are ready for guests.</li><li>Oversee night audit procedures to ensure accurate financial reporting and compliance with hotel policies.</li><li>Maintain knowledge of hotel amenities, local attractions, and events to provide guests with relevant information.</li><li>Implement policies and procedures to enhance operational efficiency and improve guest experiences.</li></ul>Skills<ul><li>Strong phone etiquette and communication skills to interact effectively with guests and staff.</li><li>Proven experience in hotel management or a similar role within the hospitality industry.</li><li>Excellent guest service skills with a focus on building positive relationships with guests.</li><li>Familiarity with resort operations and night audit processes is preferred.</li><li>Proficient in using phone systems and hotel management software for reservations and guest services.</li><li>A solid understanding of hospitality management principles to drive team performance and guest satisfaction.</li></ul>Join our team as we strive to create memorable experiences for our guests while fostering a positive work environment for our staff!Job Type: Full-timePay: $16.00 - $17.00 per hourBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Hotel Front Desk Manager

The Sunny Hotel

<div>
 
 
 We are looking for a Front Office Manager to join the team at The Sunny Hotel in Sunny Isles Beach.
 
 
 
 About The Sunny{{:}}
 
 
 
 The Sunny is a new oceanfront hotel in Sunny Isles Beach, marking the transformation of the historic Newport Beachside Hotel into a modern beachfront destination. The 340-room property blends thoughtful design with a strong food and beverage program, multiple dining concepts, and a series of lively social spaces designed for both guests and the local community.
 
 
 Family-owned for three generations, the property builds on decades of hospitality on one of South Florida&rsquo;s most storied beachfront sites. With a completely refreshed guest experience and an ambitious culinary program, The Sunny represents a new chapter for this longtime Sunny Isles Beach landmark.
 
 &nbsp;
 
 
 
 Job Description
 
 
 
 
 
 Are you a dynamic and customer-focused individual with a passion for hospitality? Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest experiences. As the first point of contact for our guests, your high energy and enthusiasm will create a positive and welcoming atmosphere.
 
 
 Key Responsibilities{{:}}
 
 <ul>
 <li>
 Oversee the daily operations of the front desk, ensuring efficient and smooth processes
 </li>
 <li>
 Train, mentor, and motivate front desk staff to deliver outstanding service
 </li>
 <li>
 Handle guest inquiries, concerns, and complaints in a professional and timely manner
 </li>
 <li>
 Coordinate with other departments to ensure seamless guest experiences
 </li>
 <li>
 Monitor and maintain front desk procedures, including check-in/check-out processes and reservation management
 </li>
 <li>
 Implement and enforce hotel policies and procedures to ensure compliance and guest satisfaction
 </li>
 <li>
 Manage room inventory and maximize revenue through effective room management strategies
 </li>
 <li>
 Conduct performance evaluations and provide feedback to front desk team members
 </li>
 </ul>
 
 Join our team and be part of a vibrant and dynamic work environment where your contributions are valued and recognized. Apply now to start your exciting career as a Front Desk Manager!
 
 
 
 
 Qualitfications
 
 
 <ul>
 <li>
 2 years prior departmental management experience in front office or related disciplines
 </li>
 <li>
 Time management and negotiation skills
 </li>
 <li>
 Ability to manage and lead each discipline of the department independently
 </li>
 <li>
 Ability to manage according to employment and Innkeeper laws of the jurisdiction
 </li>
 <li>
 Prior cash handling experience necessary
 </li>
 <li>
 Ability to communicate effectively with the public and other Team Members
 </li>
 <li>
 Read, write and speak English fluently
 </li>
 <li>
 Computer experience required. Proficient in Opera PMS, Micros, Microsoft Office and Excel&nbsp;
 </li>
 </ul>
 
 
 
 Benefits
 
 
 
 The Sunny Hotel is managed by Davidson Hospitality Group, an award-winning hospitality operator behind leading hotel and restaurant brands. As part of the Davidson team, employees enjoy a robust benefits program designed to enrich their lives and support their well-being{{:}}
 
 
 &middot; Multiple tiers of medical coverage
 
 
 &middot; Dental &amp; vision insurance
 
 
 &middot; 24/7 Teledoc service
 
 
 &middot; Free maintenance medications
 
 
 &middot; Pet insurance
 
 
 &middot; Hotel &amp; dining discounts
 
 
 &middot; Tuition reimbursement
 
 
 &middot; Paid time off (vacation, sick, bereavement &amp; holidays)
 
 
 &middot; 401(k) with company match
 
</div>

Front Office Manager

Wright Investments

<div>
 Position Summary
 
 
 Directly supervises all front office personnel and ensures proper completion of all front office duties. Oversees front desk, reservations, guest services, and serves as Manager on Duty as assigned.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Recruit, select, train, and schedule Front Office personnel.
 </li>
 <li>
 Oversight of the Property Management System including postings, adjustments, billing, and group blocks.
 </li>
 <li>
 Manage online booking engines and coordinate with Sales and General Manager on rate management.
 </li>
 <li>
 Ensure guest satisfaction across all front office touch points.
 </li>
 <li>
 Direct concierge functions and guest service support.
 </li>
 <li>
 Manage Night Audit process, reporting, training, and scheduling.
 </li>
 <li>
 Process and code all invoices with required documentation.
 </li>
 <li>
 Prepare daily/weekly reports as instructed by management.
 </li>
 <li>
 Maintain proper storage and timely disposal of records.
 </li>
 <li>
 Cover Manager on Duty and front desk shifts as needed.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Working knowledge of computers and training techniques.
 </li>
 <li>
 Ability to effectively communicate in English.
 </li>
 <li>
 Strong organizational and math skills.
 </li>
 <li>
 Knowledge of NYS Department of Labor employment laws.
 </li>
 <li>
 Proficiency in Word Processing and Spreadsheet programs.
 </li>
 <li>
 Extensive knowledge of accounting procedures.
 </li>
 <li>
 Ability to exercise judgment and make sound decisions.
 
 
 
 </li>
 </ul>
 Education &amp; Experience
 
 
 <ul>
 <li>
 High school diploma required; Associate or Bachelor degree preferred.
 </li>
 <li>
 1-2 years hotel guest service experience required.
 </li>
 <li>
 Supervisory experience a plus.
 
 
 
 </li>
 </ul>
 Job Environment
 
 
 <ul>
 <li>
 Primarily indoors with frequent walking and standing.
 </li>
 <li>
 May require varied schedules based on business needs.
 </li>
 <li>
 Must comply with hotel grooming and appearance standards.
 
 
 
 </li>
 </ul>
 
 Other Requirements
 
 
 
 <ul>
 <li>
 Versatility to cover MOD and front desk shifts as needed.
 </li>
 <li>
 Ability to maintain regular attendance per hotel standards.
 </li>
 <li>
 Compliance with all hotel rules and safety procedures.
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Medical
 </li>
 <li>
 Dental
 </li>
 <li>
 Vision
 </li>
 <li>
 Company Paid Life &amp; Disability
 </li>
 <li>
 Voluntary Life Products
 </li>
 <li>
 PTO/Sick/Floating Holiday
 </li>
 </ul>
</div>

Hilton

<div>
 A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.
 
 
 
 What will I be doing?
 
 
 
 As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Supervise Front Desk operations during your assigned shift to a consistently high standard
 </li>
 <li>
 Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
 </li>
 <li>
 Advise your shift team of any special events or VIP Guests in the hotel that day
 </li>
 <li>
 Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
 </li>
 <li>
 Maximize sales revenues through up-selling and marketing program
 </li>
 <li>
 Manage Guest requests, inquiries, and complaints promptly and completely
 </li>
 <li>
 Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Front Office experience in the hotel, leisure, and/or retail sector
 </li>
 <li>
 Strong commercial/business awareness and demonstration of sales capabilities
 </li>
 <li>
 Calm, organized work ethic with the ability to prioritize and meet deadlines
 </li>
 <li>
 Excellent supervisory, inter-personal, and communication skills
 </li>
 <li>
 A passion for delivering exceptional levels of Guest service
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 A relevant supervisory/management certificate/diploma or degree
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Kuwait Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Front Desk Supervisor

Fairfield Inn & Suites

<div><div>Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we&rsquo;re not about numbers&hellip;we&rsquo;re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we&rsquo;re constantly looking for individuals who work well together for a unified purpose. For our leadership, we&rsquo;re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you&rsquo;re all about, consider joining our Team.</div>
<div> 
Ascent Hospitality is looking for a uniquely qualified hospitality leader to be our Front Desk Supervisor! 

 
The Front Desk Supervisor is responsible for the supervision of front desk operations; assisting guests upon check-in/out, processing reservations in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. Effective supervision of assigned staff to ensure guest satisfaction, positive employee relations and achievement of overall financial results.</div>
<div></div><div><div>BENEFITS:</div>
<div><ul><li>Competitive Salary!</li>
<li>Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!</li>
<li>401k with employer MATCH!</li>
<li>Paid PTO!</li>
<li>Uniforms Provided for most positions!</li>
<li>Team Member Hotel Discount Program!</li>
</ul>
</div></div><div></div><div>ESSENTIAL FUNCTIONS:</div>
<ul><li>Accountable for guest satisfaction by ensuring service standards are met and guests&rsquo; needs and concerns are responded to in a timely manner with a focus on service recovery when applicable.</li>
<li>Works side by side with staff to train and model appropriate guest service standards.</li>
<li>Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations.</li>
<li>Anticipates and responds to guests in a friendly and positive manner.</li>
<li>Process check-ins and check-outs, verify billing, create reservations, and process special requests.</li>
<li>Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.</li>
<li>Assists in achieving business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.</li>
<li>Assist with interviewing, hiring, coaching, and development of front office associates.</li>
<li>Evaluates staff performance and coaches to ensure standards are met.</li>
<li>Works in conjunction with manager to deliver discipline/corrective action and make termination decisions.</li>
<li>Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.</li>
<li>Ensures all required training for department employees is completed and training records are maintained.</li>
<li>Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results.</li>
<li>Utilizes available resources and adheres to Marriott training policies.</li>
<li>Promotes collaboration and positive, professional work environment.</li>
<li>Responsible for assisting in effective labor management through proper scheduling, monitoring, and adjusting based on business needs.</li>
<li>Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.</li>
<li>Monitors room availability, follows restrictions, and all booking policies and procedures.</li>
<li>Drives sales and maximizes revenue by up-selling rooms and amenities.</li>
<li>Uses expertise to suggest and implement changes to front desk operations as needed, while maximizing revenue and occupancy.</li>
<li>Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.</li>
<li>Must have high attention to detail, good communication skills and leadership ability.</li>
<li>Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving.</li>
<li>Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all Marriott Standard Operating Procedures.</li>
<li>Conduct routine inspections of front desk operations to maintain standards per Marriott, local, state and federal regulations.</li>
<li>Ensures a clean and safe work environment, and follows all Hotel Brand procedures for guest/employee incidents.</li></ul> 
<div></div> 
<div>SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:</div>
<ul><li>Must have one (1) or more years&rsquo; prior guest service experience, preferably in hospitality.</li>
<li>Must have basic computer knowledge and excellent written and verbal skills needed.</li>
<li>Must have excellent communication and organizational skills.</li>
<li>Must have the ability to understand, read, write and speak English and communicate with guests and Team Members of other departments.</li>
<li>Must be familiar with operation of office equipment such as: copier, printer, facsimile machine, telephone etc.</li>
<li>Must have the ability to apply commonsense understanding to carry out instructions given.</li>
<li>Must have the ability to comply in standardized situations with only occasional or no variables.</li>
<li>Must have the ability to work flexible shifts</li>
<li>Must have excellent customer service skills.</li>
<li>Must be able to work without constant supervision.</li></ul> 
<div></div><div> 
PHYSICAL DEMANDS:</div>
<ul><li>While performing the duties of this job, the employee will be required to stand for long periods of time; using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, talk and hear.</li>
<li>May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.</li>
<li>Must be capable of effectively using close vision, distance vision, and color vision.</li>
<li>Able to operate in mentally and physically stressful situations</li></ul> 
<div></div><div>QUALIFICATION STANDARDS:</div>
<ul><li>High school diploma or equivalent required some college or college degree preferred.</li>
<li>A minimum of one (1) year related experience in hotels or customer service preferred</li>
<li>Must be able to work in team environment</li></ul> 
<div></div><div>EEO Employer</div></div>

Hotel Equities

<div>
 
 If you thrive on creating memorable guest experiences, leading dynamic teams, and turning everyday moments into something special, we&rsquo;d love to meet you.
 
 &nbsp;Crowne Plaza Virginia Beach, CA&nbsp;
 
 
 &nbsp;
 
 is seeking a
 
 Front Office Manager
 
 who brings both operational excellence and genuine hospitality to every shift.
 
 
 
 Salary range 60k-65k annual salary
 
 
 
 
 Why this role matters:
 
 
 As the face of
 
 Crowne Plaza Virginia Beach
 
 , the Front Office sets the tone for every guest interaction. You&rsquo;ll lead a team that ensures each arrival feels like a warm welcome home and every departure ends with a smile. This is your chance to elevate service standards, inspire your team, and make a lasting impact on our guest experience.
 
 
 
 
 What you&rsquo;ll do:
 
 
 
 <ul>
 
 <li>
 Manage and lead the operations of the front desk/night audit and valet to ensure an optimal level of service and hospitality is provided to the guests.
 </li>
 
 <li>
 Lead, train, and motivate a talented Front Desk team to deliver exceptional service every day.
 </li>
 
 <li>
 Oversee daily front office operations, ensuring smooth check-ins, check-outs, and guest satisfaction.
 </li>
 
 <li>
 Prepare department schedules in accordance with labor standards, forecasted occupancy and business needs.
 </li>
 
 <li>
 Review and approve department's payroll.
 </li>
 
 <li>
 Be knowledgeable and helpful about the local area, the hotel and hotel services
 </li>
 
 <li>
 Be an enthusiastic, helpful and positive member of the team&nbsp;
 </li>
 
 <li>
 Be professional, responsible and mature in conduct and behavior
 </li>
 
 <li>
 Partner with Housekeeping, Engineering, Sales, and other departments to create a seamless guest journey.
 </li>
 
 <li>
 Resolve guest concerns promptly&nbsp;and efficiently&nbsp;with professionalism, empathy, and creativity.
 </li>
 
 <li>
 Participate in the recruitment process for the department by attracting, hiring, retaining and motivating all employees.&nbsp;
 </li>
 
 <li>
 Interview, hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
 </li>
 
 <li>
 Maintain open line of communications with each department
 </li>
 
 <li>
 Respond positively to new ideas
 </li>
 
 <li>
 Openly accept critical/developmental feedback
 </li>
 
 <li>
 Be available to help other departments in emergency situations
 </li>
 
 <li>
 Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook
 </li>
 
 <li>
 Properly handle and account for keys
 </li>
 
 <li>
 Perform other assignments as directed by the General Manger.
 </li>
 
 <li>
 Leads the Health and Safety Committee, Binder/Documentation.
 </li>
 
 <li>
 Be knowledgeable of policies regarding emergency procedures and security concerns&nbsp;Promote an accident prevention program to minimize liabilities and related expenses.
 </li>
 
 <li>
 Will be available to cover vacation days and time off requests
 </li>
 
 <li>
 Identifies and records special billing instructions&nbsp;
 </li>
 
 </ul>
 
 
 
 What we&rsquo;re looking for:
 
 
 
 <ul>
 
 <li>
 Proven experience as a Front Office Supervisor, Assistant Manager, or similar role in a full-service hotel environment.
 </li>
 
 <li>
 Strong leadership skills with a hands-on, service-first approach.
 </li>
 
 <li>
 Be self-motivated and use time wisely
 </li>
 
 <li>
 Excellent communication, organization, and problem-solving abilities.
 </li>
 
 <li>
 Tech-savvy with hotel systems and experience with Opera Cloud
 
 .
 
 </li>
 
 <li>
 A passion for hospitality and team development.
 </li>
 
 <li>
 Opportunities for growth within our expanding portfolio.
 </li>
 
 <li>
 Competitive salary, bonus potential, and comprehensive benefits.
 </li>
 
 <li>
 The chance to make a meaningful impact every single day.
 </li>
 
 </ul>
 
 
 &nbsp;
 
 
 
 
 Qualifications and Requirements:
 
 
 
 <ul>
 
 <li>
 High School diploma /Secondary qualification or equivalent.
 </li>
 
 <li>
 Experience with Opera Cloud.
 </li>
 
 </ul>
 
 
 
 This job requires the ability to perform the following:
 
 
 
 <ul>
 
 <li>
 Must be able to speak, read, write and understand the primary language(s) used in the workplace.
 </li>
 
 <li>
 Must be able to read and write to facilitate the communication process.
 </li>
 
 <li>
 Requires good communication skills, both verbal and written.
 </li>
 
 <li>
 Must possess basic computational ability.
 </li>
 
 <li>
 Must possess basic computer skills.
 </li>
 
 <li>
 Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
 </li>
 
 <li>
 Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
 </li>
 
 <li>
 Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
 </li>
 
 <li>
 Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
 </li>
 
 <li>
 Must be able to lift up to 15 lbs. occasionally.
 </li>
 
 <li>
 Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
 </li>
 
 <li>
 Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
 </li>
 
 <li>
 Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
 </li>
 
 <li>
 Ability to spend extended lengths of time viewing a computer screen.
 </li>
 
 <li>
 Requires manual dexterity to use and operate all necessary equipment.
 </li>
 
 <li>
 Must have finger dexterity to be able to operate office equipment
 </li>
 
 </ul>
 
 
 
 Other:
 
 
 
 <ul>
 
 <li>
 Being passionate about people and service.
 </li>
 
 <li>
 Strong communication skills are essential when interacting with guests and employees.
 </li>
 
 <li>
 Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
 </li>
 
 <li>
 Basic math skills are used frequently when handling cash or credit.
 </li>
 
 <li>
 Problem-solving, reasoning, motivating, and training abilities are often used.
 </li>
 
 <li>
 Have the ability to work a flexible schedule including nights, weekends and/or holidays
 </li>
 
 </ul>
 
 
 &nbsp;
 
 
 
 
 Join Us and Enjoy:
 
 
 
 <ul>
 
 <li>
 
 Annual Salary based on experience $80,000 - 86,000&nbsp;
 
 </li>
 
 <li>
 Health, vision, and dental insurance
 </li>
 
 <li>
 401(k)
 </li>
 
 <li>
 Cell phone allowance
 </li>
 
 <li>
 Paid Time-off and Paid Holidays
 </li>
 
 <li>
 Same-day pay available
 </li>
 
 <li>
 Employee Assistance Program
 </li>
 
 <li>
 Career Growth Opportunities/ Manager Training Program
 </li>
 
 <li>
 Reduced Room Rates throughout the portfolio
 </li>
 
 <li>
 Third Party Perks (Movie Tickets, Attractions, Other)
 </li>
 
 <li>
 Employee discount
 </li>
 
 <li>
 Flexible spending account
 </li>
 
 <li>
 Life insurance
 </li>
 
 <li>
 Parental leave
 </li>
 
 <li>
 Referral program
 </li>
 
 <li>
 Discount programs for shopping, travel, tickets and more.
 </li>
 
 <li>
 Access to our Talent team to help you reach your career growth goals.
 </li>
 </ul>
</div>

Front Desk Manager - Crowne Plaza Virginia Beach, VA

Hyatt House Orlando Universal

<div>Pay $19-$21 per/hr 
We are pleased to announce a wonderful opportunity for a Front Office Supervisor. 
What will you be doing most days?
 Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
 Work proficiently on the hotels electronic reservation system, as well as, other computer programs to ensure a seamless workflow
 Handle all financial matters including credit card and cash transactions securely, accurately, and with the utmost integrity
 Anticipate guests needs and go out of your way to maximize the guest experience
 Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests
 Ensure the accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures
 Maintain proficient administration of the hotel's electronic reservation system
 Maintain compliance with hotel safety programs and procedures, including emergency and security systems
 Ensure that all required documentation (daily reports, checklists, etc.) are completed in a timely manner 
What are the requirements for this position?
 You have 2+ years experience working in a front desk/receptionist type role
 You love working with people and will go above and beyond for each guests needs
 You work well with others and enjoying working and being part of a team
 You have excellent oral, written, and interpersonal communication skills
 You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests 
Physical Requirements for this Position
This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time. 
Travel Requirements
This position would require little to no travel outside the property and surrounding area. 
Pay Scale: $15.81 - $30.94/hour
*Rate depends upon state/market and experience* 
This property is managed by OTO Development. 
About OTO Development
OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States. 
OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success. 
Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more. 
Position: Front Office Supervisor
Department: Property
Hourly
Position Reports to: General Manager 
Revised 6/11/25 
 
Brand: Hyatt House Orlando Universal
 
Address: 5940 Caravan Court Orlando, FL - 32819
 
Property Description: Orlando Universal SM0120 Hyatt House
 
Property Number: SM0120</div>

Front Office Supervisor

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Front Desk Manager - Crowne Plaza Virginia Beach, VA

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