hotel front desk representative

Godfrey Hotel Hollywood

Job Summary:We are seeking a highly organized and friendly Front Desk Agent/ Night Audit to join our dynamic hotel team. As the first point of contact for our guests, the Front Desk Agent plays a vital role in ensuring a welcoming and memorable experience for all visitors. The ideal candidate will have a strong background in hospitality management, excellent communication skills, and the ability to work effectively in a fast-paced environment.Duties:- Greet guests and provide a warm welcome to the hotel, ensuring a positive first impression. - Check guests in and out of the hotel, handling all relevant paperwork and administrative tasks. - Respond to guest inquiries and resolve any issues or concerns promptly. - Manage and maintain accurate records of guest information, including room assignments and special requests. - Utilize phone systems to handle internal and external calls, demonstrating exceptional phone etiquette. - Conduct night audits to ensure the accuracy of guest records and room inventory. - Provide guests with information on hotel facilities, services, and local attractions. - Maintain a clean and organized front desk area, ensuring a professional appearance at all times. - Collaborate with other hotel departments to ensure seamless guest services. - Communicate effectively with guests and colleagues in a multilingual environment, with a focus on hospitality.Experience:- Previous experience in a hotel or hospitality setting is essential for this role. - A strong background in hospitality management, with a focus on guest relations and hotel operations. - Experience with hotel management software and phone systems is desirable. - Bilingual or multilingual skills are highly valued, with the ability to communicate effectively with guests from diverse backgrounds.Skills:- Proven experience in hospitality management, with a focus on guest relations and hotel operations. - Strong communication skills, with the ability to work effectively in a fast-paced environment. - Experience with phone systems and excellent phone etiquette. - Proficiency in multiple languages, with a focus on hospitality. - Ability to work a variety of shifts, including evenings and weekends. - A keen eye for detail, with a focus on maintaining accurate records and ensuring a professional appearance. - A warm and welcoming demeanor, with a commitment to delivering exceptional guest experiences.Job Types: Full-time, Part-timePay: From $22.00 per hourWork Location: In person

Front Desk Agent/ Night Audit

Kalyan Hospitality

<div>
 
 
 About Company:
 
 
 
 
 Our Vision
 
 
 
 
 
 
 
 Our vision is to become the premier hotel development company with a concentration in Virginia, committed to excellence through strategic development and continued innovation in the hospitality industry. Guided by our core values, we will exceed the expectations of our guests and members and enhance the value of our partners' investments.
 
 
 
 
 
 
 
 
 
 
 
 Our Mission
 
 
 
 
 
 
 
 Our mission is to provide the ultimate guest experience through exceptionally talented associates committed to providing true hospitality. We do this by providing support, training, and growth for our team members while being fiscally responsible to our owners and investors.
 
 
 
 
 
 
 
 
 
 
 About the Role:
 
 
 
 
 The Guest Service Agent plays a pivotal role in delivering exceptional customer service and ensuring a seamless experience for all guests from arrival to departure. This position is responsible for managing guest check-ins and check-outs efficiently while addressing inquiries and resolving any issues promptly and professionally. The role requires maintaining a welcoming and hospitable environment, acting as the first point of contact and representative of the establishment&rsquo;s brand and values. The Guest Service Agent collaborates closely with other departments to coordinate guest requests and enhance overall satisfaction. Ultimately, this role contributes significantly to building guest loyalty and positive reviews, which are essential for the ongoing success of the hospitality operation.
 
 
 
 
 Minimum Qualifications:
 
 
 
 <ul>
 
 <li>
 High school diploma or equivalent.
 </li>
 
 <li>
 Previous experience in customer service or hospitality preferred but not required.
 </li>
 
 <li>
 Basic computer skills, including familiarity with reservation and property management software.
 </li>
 
 <li>
 Strong communication skills with the ability to interact effectively with diverse guests.
 </li>
 
 <li>
 Ability to work flexible hours, including evenings, weekends, and holidays.
 </li>
 
 </ul>
 
 
 
 Preferred Qualifications:
 
 
 
 <ul>
 
 <li>
 Experience working in a hotel or resort front desk environment.
 </li>
 
 <li>
 Proficiency in multiple languages to assist a diverse guest population.
 </li>
 
 <li>
 Knowledge of local area attractions and transportation services.
 </li>
 
 <li>
 Certification in hospitality or customer service training programs.
 </li>
 
 <li>
 Demonstrated ability to handle conflict resolution and emergency situations calmly.
 </li>
 
 </ul>
 
 
 
 Responsibilities:
 
 
 
 <ul>
 
 <li>
 Greet guests warmly and assist with the check-in and check-out processes using property management systems.
 </li>
 
 <li>
 Respond promptly and courteously to guest inquiries, requests, and complaints, ensuring timely resolution.
 </li>
 
 <li>
 Maintain accurate guest records and process payments, deposits, and billing information securely.
 </li>
 
 <li>
 Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs and special requests.
 </li>
 
 <li>
 Provide detailed information about hotel services, amenities, local attractions, and transportation options.
 </li>
 
 <li>
 Ensure compliance with all safety, security, and privacy policies to protect guests and property.
 </li>
 
 <li>
 Assist in managing reservations and room assignments to optimize occupancy and guest satisfaction.
 </li>
 
 <li>
 Support administrative tasks such as preparing reports, managing correspondence, and maintaining the front desk area.
 </li>
 
 </ul>
 
 
 
 Skills:
 
 
 
 
 The Guest Service Agent utilizes strong interpersonal and communication skills daily to create a welcoming atmosphere and address guest needs effectively. Problem-solving abilities are essential for resolving complaints and unexpected situations with professionalism and tact. Organizational skills help manage multiple tasks simultaneously, such as processing check-ins while responding to phone inquiries. Familiarity with property management systems and basic computer applications enables efficient handling of reservations, billing, and record-keeping. Additionally, cultural sensitivity and language skills enhance the ability to serve a diverse clientele, ensuring all guests feel valued and understood.
 
</div>

Guest Service Agent

Fairfield Inn & Suites Warsaw

<div><div>Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we&rsquo;re not about numbers&hellip;we&rsquo;re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we&rsquo;re constantly looking for individuals who work well together for a unified purpose. For our leadership, we&rsquo;re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you&rsquo;re all about, consider joining our Team.</div>
<div> 
Ascent Hospitality is looking for a uniquely qualified hospitality leader to be our Front Desk Agent! 

 
Guest Service / Front Desk Agent responsibilities include completing all activities listed in Front Desk checklist, performing various marketing duties (upselling) to generate additional revenue, providing optimum service and satisfaction to hotel/restaurant guests and visitors; showing individual performance effectiveness, and following proper security &amp; liability measures to protect the assets of the hotel and the Company. 
</div><div><div>BENEFITS:</div>
<div><ul><li>Competitive Salary!</li>
<li>Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!</li>
<li>401k with employer MATCH!</li>
<li>Paid PTO!</li>
<li>Uniforms Provided for most positions!</li>
<li>Team Member Hotel Discount Program!</li>
</ul>
</div></div><div> 
ESSENTIAL FUNCTIONS:</div>
<ul><li>Maintain professional dress and conduct at all times.</li>
<li>Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.  Follow Brand standards including brand loyalty programs.</li>
<li>Provide information about our hotel, available rooms, rates and amenities</li>
<li>Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible.</li>
<li>Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate. Close out guest accounts at time of check out.</li>
 <li>Inform customers about payment methods and verify that I.D. and payments method match</li>
<li>Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance assigned cash bank. Accept and record vouchers, and other forms of payment. Process payments per established procedures.</li>
<li>Maintain cash bank per policy guidelines. Comply with all accounting procedures.</li>
<li>Consistently adhere to uniform, grooming and appearance standards.</li>
<li>Maintain effective communication with all hotel departments. Stay aware of issues relating to hotel operations. Apprise management of any concerns or suggestions</li>
<li>Communicate with hotel housekeeping staff to ensure all rooms are available to check into by check-in time in addition to all departures being gone by check-out time</li>
<li>Confirm group reservations and arrange personalized experiences for guests and event attendees such as wedding guests etc.</li>
<li>Maintain knowledge of standards and company policies</li>
<li>Understanding of how travel planning websites operate, like Booking and TripAdvisor</li>
<li>Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys.</li>
<li>Understand and operate front office telephone and computer systems.</li>
<li>Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage.</li>
<li>Respond to guest complaints in a timely and professional manner. Apprise management of all guest complaints/problems; including those that have been resolved.</li>
<li>Must be able to work flexible work hours/schedule.</li>
<li>Performs other duties and responsibilities as requested.</li></ul> 
<div></div><div>SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:</div>
<ul><li>Previous experience as a hotel Front Desk Agent preferred</li>
<li>Must have excellent communication and organizational skills</li>
<li>Must have the ability to understand, read, write and speak English and communicate with guests and Team Members of other departments</li>
<li>Must be familiar with a computer and be able to type using a computer keyboard</li>
<li>Must be familiar with operation of office equipment such as: copier, printer, facsimile machine, telephone etc.</li>
<li>Ability to apply commonsense understanding to carry out instructions given</li>
<li>Ability to comply in standardized situations with only occasional or no variables</li>
<li>Ability to work flexible shifts</li>
<li>Must have excellent customer service skills</li>
<li>Must be able to work without constant supervision</li></ul> 
<div></div><div>PHYSICAL DEMANDS:</div>
<ul><li>While performing the duties of this job, the employee will be required to stand for long periods of time; using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, talk and hear.</li>
<li>May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.</li>
<li>Must be capable of effectively using close vision, distance vision, and color vision.</li>
<li>Able to operate in mentally and physically stressful situations</li></ul> 
<div></div><div>QUALIFICATION STANDARDS:</div>
<ul><li>High school education or equivalent is required. Some college preferred.</li>
<li>Preferred six (6) months related experience in hotels or customer service training</li>
<li>Must be able to work in team environment</li></ul> 
<div></div><div>EEO Employer</div></div>

Front Desk Agent

First Hospitality

<div><h3 class="jobSectionHeader">the smiling face of hospitality...front and center</h3><h4 class="jobSectionHeader">
What's in it for you&hellip;</h4><ul>
<li>Insurance enrollment available from DAY 1!</li>
<li>Paid time off available from DAY 1!</li>
<li>Holiday pay available from DAY 1!</li>
<li>401(k) enrollment after 30 days!</li>
<li>Hotel and travel discounts at worldwide destinations!</li>
<li>Professional development and promotion opportunities!</li>
</ul><h4 class="jobSectionHeader">About this job...</h4>
Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.<h4 class="jobSectionHeader">
What you'll be doing...</h4><ul>
<li>Welcome arriving guests and complete the hotel&rsquo;s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.</li>
<li>Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.</li>
<li>Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.</li>
<li>Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.</li>
<li>Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.</li>
<li>Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.</li>
<li>Always maintain professionalism consistent with hotel brand and company expectations.</li>
<li>Know and communicate hotel emergency procedures; inform and assist guests in emergencies.</li>
<li>Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.</li>
<li>If applicable, maintain balance and security of house bank and accurately log all transactions.</li>
</ul><h4 class="jobSectionHeader">Requirements...</h4><h4 class="jobSectionHeader">
Experience &amp; Education:</h4><ul>
<li>2+ years of customer service experience, preferably in Hospitality or related industry</li>
<li>High School diploma or equivalency education certificate required</li>
</ul><h4 class="jobSectionHeader">Communication:</h4><ul>
<li>Excellent verbal and written communication skills</li>
<li>Must be able to speak, read, and write in primary language used in the workplace</li>
</ul><h4 class="jobSectionHeader">Physical:</h4><ul>
<li>8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday</li>
<li>Lift, lower, and maneuver up to 30 pounds occasionally</li>
</ul><h4 class="jobSectionHeader">About First Hospitality&hellip;</h4>
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality&rsquo;s strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee&rsquo;s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.</div>

Guest Service Representative

MCR Hotels

<div>
 
 
 Lexington Hotel, Autograph Collection - NYC
 
 
 
 
 
 SECTION ONE: MCR Universal Role Standards
 
 
 
 
 Executive Summary
 
 
 
 CLEANLINESS and FRIENDLINESS!
 
 
 The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
 
 
 
 AREAS OF EXCELLENCE
 
 
 
 <ul>
 <li>
 Happy Guests
 </li>
 <li>
 Spotless Cleanliness
 </li>
 <li>
 Product Consistency &amp; Quality
 </li>
 <li>
 Teamwork
 
 
 
 </li>
 </ul>
 
 Duties and Expectations
 
 
 
 <ul>
 <li>
 Happy Guests
 </li>
 <li>
 Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
 </li>
 <li>
 Name Use: Use the guests&rsquo; names whenever possible, ensuring they feel properly welcomed.
 </li>
 <li>
 Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
 </li>
 <li>
 Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
 </li>
 <li>
 Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
 </li>
 <li>
 Events: Awareness and support for all groups and events at the hotel.
 </li>
 <li>
 Technology: Understanding of relevant technology for each role.
 </li>
 <li>
 Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
 </li>
 <li>
 Spotless Cleanliness
 </li>
 <li>
 Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
 </li>
 <li>
 Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
 </li>
 <li>
 Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
 </li>
 <li>
 Product Consistency &amp; Quality
 </li>
 <li>
 Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
 </li>
 <li>
 Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
 </li>
 <li>
 Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
 </li>
 <li>
 Teamwork
 </li>
 <li>
 Communication: Communication between Team Members should be clear, honest, and professional.
 </li>
 <li>
 Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR&rsquo;s guests.
 </li>
 <li>
 Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
 
 
 
 </li>
 </ul>
 
 SECTION TWO: Front Desk Agent, Role Specific Duties and Expectations
 
 
 
 The core mission of the
 
 Front Desk Agent
 
 is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner.
 
 
 
 Other Duties And Expectations
 
 
 
 <ul>
 <li>
 Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable.
 </li>
 <li>
 Rate Schedule: Up-to-date understanding of room rates, promotions.
 </li>
 <li>
 Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.
 
 
 
 </li>
 </ul>
 
 SECTION THREE: Success Metrics
 
 
 
 
 Happy Guests
 
 
 
 <ul>
 <li>
 Management Performance Ratings
 </li>
 <li>
 Guest Satisfaction Scores/Intent to Return
 
 
 
 </li>
 </ul>
 
 Spotless Cleanliness
 
 
 
 <ul>
 <li>
 GM/AGM Spot Checks
 </li>
 <li>
 Leadership Walk-throughs (RVP, etc.)
 </li>
 <li>
 Guest Ratings/Reviews
 
 
 
 </li>
 </ul>
 
 Product Consistency &amp; Quality
 
 
 
 <ul>
 <li>
 Checklist Tracking
 </li>
 <li>
 Management Performance Ratings
 </li>
 <li>
 Guest Ratings
 
 
 
 </li>
 </ul>
 
 Teamwork
 
 
 
 <ul>
 <li>
 Management Performance Ratings
 
 
 
 </li>
 </ul>
 
 SECTION FOUR: Qualifications &amp; Requirements
 
 
 
 
 Qualifications &amp; Requirements
 
 
 
 <ul>
 <li>
 Experience in a hospitality, service, consumer-facing franchise or related field preferred.
 </li>
 <li>
 Can-Do Attitude: Must have a positive attitude and willingness to learn.
 </li>
 <li>
 Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
 </li>
 <li>
 Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
 </li>
 <li>
 Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
 </li>
 <li>
 Communication Skills: Must be able to convey information and ideas clearly.
 </li>
 <li>
 Hospitality and Guest Service: Must have a desire to serve all guests.
 </li>
 <li>
 Age Requirement: Must be 18 years of age or older to perform this job.
 </li>
 <li>
 Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
 </li>
 <li>
 Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.
 </li>
 <li>
 Breaks: Clock in/out for breaks at the designated time on your schedule.
 </li>
 <li>
 Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
 
 
 
 </li>
 </ul>
 
 Physical Working Demands &amp; Working Environment
 
 
 
 The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
 
 
 <ul>
 <li>
 Stand or remain in a stationary position for long periods of time (3-4 hours at a time).
 </li>
 <li>
 Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
 </li>
 <li>
 Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
 </li>
 <li>
 Inspect and visually observe details at close range (within a few feet) and from long range.
 </li>
 <li>
 Occasionally required to lift packages or general office equipment.
 
 
 
 </li>
 </ul>
 The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers).
 
 
 
 Language + Reasoning Skills:
 
 
 
 <ul>
 <li>
 Read, write, understand and communicate with others effectively using the English language.
 
 
 
 </li>
 </ul>
 
 Note:
 
 This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
 
 Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
 
 The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
 
 
 
 Our Company
 
 
 
 <ul>
 <li>
 MCR is the 3rd-largest hotel owner-operator in the United States.
 </li>
 <li>
 Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
 </li>
 <li>
 MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
 </li>
 <li>
 MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
 </li>
 <li>
 MCR was named one of Fast Company&rsquo;s 10 Most Innovative Travel Companies of 2020.
 </li>
 <li>
 MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
 </li>
 <li>
 For the TWA Hotel at New York&rsquo;s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
 
 
 
 </li>
 </ul>
 
 What we offer/What&rsquo;s in it for you?
 
 
 
 <ul>
 <li>
 Hotel Discounts
 </li>
 <li>
 Weekly Pay
 </li>
 <li>
 Paid Time Off
 </li>
 <li>
 Retirement Options
 </li>
 <li>
 Referral bonuses
 </li>
 <li>
 Career advancement &amp; upward mobility
 </li>
 <li>
 Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
 </li>
 </ul>
</div>

Hyatt

<div>$18/hr 
We are pleased to announce a wonderful opportunity for a Front Desk/Gallery Host. 
What will you be doing most days?
 Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
 Work proficiently on the hotels electronic reservation system, as well as, other computer programs to ensure a seamless workflow
 Handle all financial matters including credit card and cash transactions securely, accurately, and with the utmost integrity
 Anticipate guests needs and go out of your way to maximize the guest experience
 Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests 
What are the requirements for this position?
 You have previous front desk/receptionist experience
 You love working with people and will go above and beyond for each guests needs
 You work well with others and enjoying working and being part of a team
 You have excellent oral, written, and interpersonal communication skills
 You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests 
Physical Requirements for this Position
This has the potential to be a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time. 
Travel Requirements
This position would require little to no travel outside the property and surrounding area. 
Pay Scale: $14.93 - $24.48/hour
*Rate depends upon state/market* 
This property is managed by OTO Development. 
About OTO Development
OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States. 
OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success. 
Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more. 
Position: Front Desk/Gallery Host
Department: Property
Hourly
Position Reports to: Front Desk Supervisor 
Revised 6/11/25 
 
Brand: Hyatt Place Orlando Convention Center
 
Address: 8741 International Drive Orlando, FL - 32819
 
Property Description: Orlando - SM0048 Hyatt Place
 
Property Number: SM0048</div>

Gallery Host

Residence Inn by Marriott

Job OverviewWe are seeking a detail-oriented Front Desk Agent who takes pride in accuracy, professionalism, and guest satisfaction. This role is critical to the guest experience and requires strong attention to detail, reliability, and the ability to follow brand and sustainability standards consistently.Key Responsibilities<ul><li>Greet guests promptly and professionally upon arrival</li><li>Accurately register guests and assign rooms</li><li>Verify identification, establish payment methods, and secure credit authorization</li><li>Create, modify, and confirm reservations with attention to detail</li><li>Accurately compute charges, collect payments, and process transactions</li><li>Answer phones and relay messages using the PMS system</li><li>Respond to guest requests in a timely and professional manner</li><li>Resolve guest concerns or escalate to management when appropriate</li><li>Secure guest valuables in hotel safe or safe-deposit boxes when applicable</li><li>Perform basic bookkeeping tasks, including balancing and audits</li><li>Monitor guest satisfaction scores and actively work to improve them</li><li>Follow HHM EarthView sustainability practices</li><li>Comply with safety procedures, MSDS, and OSHA standards</li><li>Assist with breakfast service or luggage during peak periods</li><li>Perform light cleaning and fold linens during downtime</li><li>Support other departments as needed</li><li>Complete additional duties as assigned by management</li></ul>Schedule &amp; Physical Requirements<ul><li>Weekends and holidays are required</li><li>Hotel operates 24/7; shifts may vary</li><li>Standing position for extended periods</li><li>Requires walking, bending, reaching, and lifting up to 25 lbs</li><li>May involve stooping, kneeling, crouching, and cross-department assistance</li><li>Folding laundry is also required</li></ul>Qualifications<ul><li>High School Diploma or equivalent preferred</li><li>Previous customer service experience required</li><li>PMS system experience preferred</li><li>Strong attention to detail and accuracy</li><li>Dependable, punctual, and a team player</li></ul>Career Growth Opportunities<ul><li>Front Desk Supervisor</li><li>Sales Coordinator</li><li>Front Office Manager</li><li>Sales Manager</li></ul>Benefits &amp; Perks<ul><li>Competitive pay (full-time &amp; part-time)</li><li>Medical, Dental, and Vision Insurance</li><li>Paid Time Off</li><li>401(k) with Company Match</li><li>Free Basic Life Insurance</li><li>Travel Discounts</li><li>Commuter Transit &amp; Parking Benefits</li><li>Employee Assistance &amp; Wellness Program</li><li>Educational &amp; Professional Development</li><li>Referral Bonus Program</li></ul>Our ValuesPeople Are Our Capability Hearts That Serve Only Excellence Stay Nimble Own ItJob Types: Full-time, Part-timePay: $16.00 - $17.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Front Desk Associate

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10000 hotel front desk representative jobs Near Me

Front Desk Agent/ Night Audit

Guest Service Agent

Front Desk Agent

Guest Service Representative

Front Desk Agent

Gallery Host

Front Desk Associate