hotel front desk representative

Dimond Center Hotel

Position Summary:The Guest Services Representative will need to be proficient in providing quality customer service and possess the ability to multi-task. Basic computer operating skills are necessary. The Guest Services Representative must be able to perform cash handling procedures.Essential Functions<ul><li>* Maintain an inventory of vacancies, reservations and room assignments</li><li>Assist guests with registration, check-in, and checkout</li><li>Anticipate guests&rsquo; needs, respond promptly and acknowledge all guests, however busy and whatever time of day.</li><li>Handles requests and questions from current and futures guests received by phone or at front-desk.</li><li>Maintain complete knowledge of and/or where to access to following information:</li><li>o Hotel features/services</li><li>o Room types, numbers, layout, and d&eacute;cor</li><li>o Current and future room rates, special packages and promotions</li><li>o Daily house count and expected arrivals/departures</li><li>o Room availability status</li><li>o Scheduled conferences and meetings</li><li>* Read log book daily; record all pertinent information in log book</li><li>Assign rooms and keys</li><li>Collect and distribute messages for guests</li><li>Prepare bills and collect payment for visit</li><li>Assist in solving billing discrepancies</li><li>Answer inquiries regarding hotel area and services</li><li>Provide suggestions to hotel patrons of places to visit, eat, and shop</li><li>Maintain hotel records</li><li>Attend meetings and training sessions as necessary</li><li>All other duties as assigned</li></ul>Requirements:Job Specifications<ul><li>Excellent verbal and written communication skills</li><li>Ability to handle stress under pressure</li><li>Ability to work cohesively with co-workers as part of a team</li><li>Provide excellent customer service and maintain a professional demeanor</li><li>Excellent interpersonal skills combined with the ability to work with diverse groups of people</li><li>Demonstrated ability to work independently, with minimal supervision</li></ul>Physical Demands<ul><li>Endure various physical movements throughout the work areas</li><li>Must be able to stand at front desk and exert well paced mobility for up to 8 hours</li></ul>Qualifications<ul><li>High School diploma or G.E.D certificate</li><li>Previous experience in a similar position in a full service style hotel preferred</li></ul>APPLY HERE:https://recruiting.paylocity.com/recruiting/jobs/Details/3983560/Dimond-Center-Hotel-LLC/Front-DeskGuest-Services-Representative?utm_campaign=google_jobs_apply&amp;utm_source=google_jobs_apply&amp;utm_medium=organicPay: $17.00 - $19.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Front Desk Agent

Courtyard by Marriott

<div>Rate: $18.50
We are looking for a passionate hospitality focused individual to join our Front Desk team.
The candidate would be covering mostly 2nd and 3rd shift and must be willing to be cross trained in our Food &amp; Beverage department to cover one to two evening Bistro operations.
Food Safety and Bassett certified is preferred but not required. 
What we offer:<ul><li>
Health, Dental, Vision and other benefits available after 60 days</li><li>
DailyPay</li><li>
401k</li><li>
Paid Training</li><li>
Paid PTO</li><li>
Referral program</li><li>
Discounts at all Kinseth Hotel Corporation hotels and restaurants</li></ul> 
SUMMARY
Provides customer service to guests of hotel by performing the following duties. 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.<ul><li>
Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.</li><li>
Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.</li><li>
Date stamps, sorts, and racks incoming mail, faxes and messages.</li><li>
Records and communicates hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.</li><li>
Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.</li><li>
Accurately checks out guests and communicates departures with housekeeping staff.</li><li>
Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.</li><li>
Makes, confirms and cancels reservations via telephone, computer and in writing.</li><li>
Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.</li><li>
Posts charges such as room, food, liquor, or telephone, to ledger.</li><li>
Deposits guests' valuables in hotel safe or safe deposit box.</li><li>
Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.</li><li>
Maintains the cleanliness and organization of the hotel lobby and front desk area.</li></ul> 
KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled. 
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 

 
Brand: Courtyard by Marriott
 
Address: 100 W Algonquin Rd Arlington Heights, IL - 60005
 
Property Description: 398 Courtyard by Marriott
 
Property Number: 398</div>

Hotel Guest Service Rep

Aimbridge Hospitality

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.RESPONSIBILITIES:<ul><li>Approach all encounters with guests and associates in a friendly service oriented manner.</li><li>Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).</li><li>Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.</li><li>Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.</li><li>Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.</li><li>Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.</li><li>Handle requests for information mail and messages in an efficient and courteous manner.</li><li>Answer guest inquires about hotel service facilities and hours of operation.</li><li>Answer inquiries from guests regarding restaurants transportation entertainment etc.</li><li>Establish and maintain good communications and team work with fellow associates and other departments within the hotel.</li><li>Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.</li><li>Obtain all necessary information when taking room reservations and follow rate quoting scenario.</li><li>Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.</li><li>Have knowledge of and assist in emergency procedures as required.</li><li>Handle check-ins and check-outs in a friendly efficient and courteous manner.</li><li>Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.</li><li>Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.</li><li>Use proper two-way radio etiquette at all times when communicating with other associates.</li><li>As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members</li><li>Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.</li><li>Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds</li></ul>Job Type: Full-timePay: From $18.50 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Embassy Suites Nashville Downtown

<div>
 
 Property Description
 
 
 
 Embassy Suites by Hilton Nashville Downtown, located in the heart of Music City, is looking for talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a premier, all-suite hotel that offers exceptional service and amenities to our guests. With positions available in front desk, housekeeping, food and beverage, event planning, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts spacious suites, modern facilities, and a vibrant atmosphere, creating an exciting work environment. As a member of the Embassy Suites Nashville Downtown team, you'll have the chance to provide outstanding service to our guests, work in a collaborative and inclusive team, and be a part of the renowned Hilton brand. Join us in creating memorable hospitality experiences and become a valued member of our team at Embassy Suites Nashville Downtown!
 
 
 
 Overview
 
 
 
 Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.
 
 
 
 Summary
 
 
 
 <ul>
 <li>
 Provide exceptional customer service, creating a positive first impression for guests
 </li>
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 Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
 </li>
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 Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
 </li>
 <li>
 Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
 </li>
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 Collaborate with other departments to ensure seamless guest experiences
 </li>
 <li>
 Maintain a clean and organized front desk area
 </li>
 <li>
 Handle cash and credit card transactions accurately
 </li>
 <li>
 Demonstrate a strong attention to detail and a proactive approach to guest satisfaction
 
 
 </li>
 </ul>
 Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service!
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in a customer service role, preferably in a hotel or hospitality environment
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Previous cash handling experience required
 </li>
 <li>
 Strong problem-solving abilities and the ability to remain calm under pressure
 </li>
 <li>
 Proficiency in computer systems and knowledge of hotel property management software
 </li>
 <li>
 Outstanding organizational and multitasking skills
 </li>
 <li>
 Availability to work flexible schedules, including evenings, weekends, and holidays
 </li>
 <li>
 High School diploma or equivalent
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
 
 
 In&Acirc; keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
 
 
 <ul>
 <li>
 Multiple Tiers of Medical Coverage
 </li>
 <li>
 Dental &amp; Vision Coverage
 </li>
 <li>
 24/7 Teledoc service
 </li>
 <li>
 Free Maintenance Medications
 </li>
 <li>
 Pet Insurance
 </li>
 <li>
 Hotel Discounts
 </li>
 <li>
 Tuition Reimbursement
 </li>
 <li>
 Paid Time Off (vacation, sick, bereavement, and Holidays).&Acirc;
 </li>
 <li>
 401K Match
 
 
 </li>
 </ul>
 Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
 
 
 EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
 
 
 Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
</div>

Residence Inn by Marriott Peoria

<div><h3 class="jobSectionHeader">Elevate Your Career in Hospitality &ndash; Join Prominence Hospitality as a Front Desk Agent!</h3>
Are you passionate about creating exceptional guest experiences and eager to advance your hospitality career? At Prominence Hospitality Group, we&rsquo;re looking for a fun, energetic, and detail-oriented Front Desk Agent to be the face of our hotel and ensure every guest has a warm welcome and memorable stay!
Location: Residence Inn and Courtyard by Marriott Peoria 2000 West War Memorial Drive Peoria, IL 61614
Why Choose Prominence Hospitality<ul>
<li>
IGNITE Your Career &ndash; We invest in you with comprehensive training, career growth opportunities, and leadership development.</li>
<li>Competitive Pay &amp; Incentives &ndash; We recognize and reward your hard work and dedication.</li>
<li>Paid Time Off &ndash; Enjoy time to rest and recharge.</li>
<li>Work/Life Balance &ndash; Enjoy flexible schedules and generous employee discounts (your friends and family benefit too!).</li>
<li>Inclusive &amp; Empowering Culture &ndash; We celebrate diversity and encourage innovation.</li>
</ul>
What You&rsquo;ll Do as Front Desk Agent<ul>
<li>
Warm Welcome: Greet, register, issue room keys, and assist guests with inquiries to ensure an exceptional arrival and departure experience.</li>
<li>Guest Service: Answer and transfer calls promptly and politely, ensuring the highest level of customer service.</li>
<li>Attention to Detail: Monitor lobby and guest areas for cleanliness, maintain accurate front desk records, complete required reports, and process purchase requisitions and invoices.</li>
<li>Positive Energy: Maintain a positive, upbeat attitude and bring a fun, energetic spirit to the team as we work hard and have fun together!</li>
<li>Problem Solving: Listen effectively to understand and resolve guest concerns quickly, both face-to-face and on the phone.</li>
</ul>
What You&rsquo;ll Bring<ul>
<li>
Education &amp; Experience: High School diploma or GED required; Bachelor&rsquo;s degree or 2 years of related experience or training preferred.</li>
<li>Skills: Strong organizational and analytical skills, attention to detail, multitasking, and time management.</li>
<li>Technical Abilities: Working knowledge of Microsoft Office and reservation management systems is a plus.</li>
<li>Personality: Positive, upbeat attitude with excellent listening and communication skills.</li>
</ul>
Why This Role Matters
As a Front Desk Agent, you are the first impression of our hotel, setting the tone for every guest&rsquo;s stay. Your professionalism, warmth, and attention to detail directly impact guest satisfaction and help us shine as a hospitality leader.
Ready to Ignite Your Career? Apply Now!
Join a team that values your growth and contributions. Click the link below to apply and become part of the Prominence Hospitality family!</div>

First Hospitality

<div><h3 class="jobSectionHeader">the smiling face of hospitality...front and center</h3><h4 class="jobSectionHeader">
What's in it for you&hellip;</h4><ul>
<li>Insurance enrollment available from DAY 1!</li>
<li>Paid time off available from DAY 1!</li>
<li>Holiday pay available from DAY 1!</li>
<li>401(k) enrollment after 30 days!</li>
<li>Hotel and travel discounts at worldwide destinations!</li>
<li>Professional development and promotion opportunities!</li>
</ul><h4 class="jobSectionHeader">About this job...</h4>
Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.<h4 class="jobSectionHeader">
What you'll be doing...</h4><ul>
<li>Welcome arriving guests and complete the hotel&rsquo;s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.</li>
<li>Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.</li>
<li>Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.</li>
<li>Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.</li>
<li>Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.</li>
<li>Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.</li>
<li>Always maintain professionalism consistent with hotel brand and company expectations.</li>
<li>Know and communicate hotel emergency procedures; inform and assist guests in emergencies.</li>
<li>Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.</li>
<li>If applicable, maintain balance and security of house bank and accurately log all transactions.</li>
</ul><h4 class="jobSectionHeader">Requirements...</h4><h4 class="jobSectionHeader">
Experience &amp; Education:</h4><ul>
<li>2+ years of customer service experience, preferably in Hospitality or related industry</li>
<li>High School diploma or equivalency education certificate required</li>
</ul><h4 class="jobSectionHeader">Communication:</h4><ul>
<li>Excellent verbal and written communication skills</li>
<li>Must be able to speak, read, and write in primary language used in the workplace</li>
</ul><h4 class="jobSectionHeader">Physical:</h4><ul>
<li>8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday</li>
<li>Lift, lower, and maneuver up to 30 pounds occasionally</li>
</ul><h4 class="jobSectionHeader">About First Hospitality&hellip;</h4>
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality&rsquo;s strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee&rsquo;s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.</div>

Guest Service Representative

Midas Hospitality

<div>
 
 Front Desk Agent- Residence Inn &amp; Courtyard: St. Louis, MO - West County
 
 
 
 
 Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women.
 
 
 
 
 Start Your Journey With Midas Hospitality
 
 
 
 Midas Hospitality is seeking a dynamic Front Desk Agent to join our team at the Residence Inn &amp; Courtyard hotel located in St. Louis, MO. This position will be responsible for arriving, departing and in-house guests as well as telephone inquiries regarding reservations, hotel information and guest concerns.
 
 
 
 What You Will Be Doing
 
 
 
 <ul>
 <li>
 Greets, registers, and assigns rooms to guests. Issues room key and gives directions.
 </li>
 <li>
 Sorts incoming mail and faxes for guests.
 </li>
 <li>
 Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.
 </li>
 <li>
 Keeps records of room availability and guests' accounts.
 </li>
 <li>
 Computes bill, collects payment, and makes change for guests.
 </li>
 <li>
 Makes, confirms, and cancels reservations.
 
 
 </li>
 </ul>
 
 The Ideal Candidate
 
 
 
 <ul>
 <li>
 Previous experience as a Front Desk Agent is preferred
 </li>
 <li>
 Experience in a customer service industry is required
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 From humble beginnings in 2006 to an enterprise being driven by more than 1,000 people today, Midas Hospitality has never lost sight of our #1 priority - people. Currently, Midas Hospitality operates 40+ hotels in 14 states with a focus on select-service and extended-stay properties for leading brands such as Marriott, Hilton and IHG. At Midas Hospitality,
 
 
 we make room for people's dreams
 
 
 . That means building a company where people love to work, our financial partners love the results and everyone loves the experience.
 
 
 As a people-first organization, we offer opportunities to grow and benefits to flourish for anyone with a desire to serve others and a tremendous work ethic. We aim to competitively compensate our associates and reward their contributions.
 
 
 Please visit our website for more information: www.midashospitality.com
 
 
 We offer a range of benefits including, but not limited to:
 
 
 <ul>
 <li>
 Growth and development tools and access to learning
 </li>
 <li>
 Robust PTO policies
 </li>
 <li>
 Medical/Dental/Vision Coverage
 </li>
 <li>
 401k matching
 </li>
 <li>
 Employee Assistance Program
 </li>
 <li>
 Discounted products and services
 
 
 </li>
 </ul>
 Midas Hospitality is proud to be a drug free workplace and equal opportunity employer.
 
 
 
 Job Posted by ApplicantPro
 
</div>

Front Desk Agent - Residence Inn & Courtyard: St. Louis, MO - West County

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Front Desk Agent - Residence Inn & Courtyard: St. Louis, MO - West County