hotel front desk representative

Concord Hospitality

<div><p><b>Front Desk &amp; Guest Care</b></p>
<p>
We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility &ndash; this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.</p>
<p><b>
Role Responsibilities:</b></p>
<p>
As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by:</p>
<ul>
<li>Assisting guests efficiently, courteously and professionally at all times.</li>
<li>Maintain a high level of service and hospitality.</li>
<li>Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.</li>
<li>Post guest charges, collect payments and follow all cash handling procedures as required by Concord.</li>
<li>Handle guest mail and messages with respect to privacy and professionalism.</li>
<li>Be knowledgeable of the hotel brand and various programs (travel programs, special offers).</li>
<li>Be a great communicator to various departments and management on guest comments and concerns.</li>
<li>Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.</li>
<li>Have full knowledge of hotel safety and emergency procedures.</li>
</ul>
<p>Here are some reasons our associates like working for us:</p>
<p><b>
Benefits (Full Time Associates only)</b></p>
<p>
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training &amp; development and career advancement opportunities.</p>
<p><b>
Why Concord?</b></p>
<p>
Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It&rsquo;s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.</p><br>
<p></p>
<p>
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.</p></div>

Front Desk Clerk - Brand New Hyatt Place PM Shift

The First Group Hospitality

<div>Overview:
<div>
Positioned on the edge of the Red Sea, Silver Sands Beach stands as a pinnacle of sophisticated living in Jeddah, Kingdom of Saudi Arabia. This premier community is a seamless blend of tranquil coastal ambience and convenient city access, offering an unparalleled lifestyle for discerning individuals and families.</div><div></div><div><br>
For over six decades, Silver Sands Beach has transitioned from a beloved family retreat into a symbol of community cohesion and respect for nature. Our ambition goes beyond providing beautiful homes; we aim to cultivate a vibrant, interconnected community that cherishes a deep sense of togetherness. Positioned near a natural lagoon, with perfect conditions for water sports, Silver Sands is for families and enthusiasts, promising lasting memories amidst its splendour.</div><div></div><div><br>
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&amp;B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners.</div><div><br>
</div><div>As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement.</div><div><br>
</div><div>Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com</div>
Job Description:
<div>
The Front Office Agent is responsible for delivering excellent guest service by managing all front desk operations, including check-in, check-out, and guest inquiries. This role serves as the first point of contact for guests and plays a key role in creating a positive and welcoming experience.</div><div></div><div><br>
Key Responsibilities:</div><ul><li>
Greet and welcome guests in a professional and friendly manner.</li><li>
Handle check-in and check-out procedures efficiently and accurately.</li><li>
Manage room reservations, cancellations, and modifications.</li><li>
Respond to guest inquiries, requests, and complaints promptly and effectively.</li><li>
Maintain accurate guest records and update systems accordingly.</li><li>
Coordinate with housekeeping and other departments to ensure room readiness and guest satisfaction.</li><li>
Handle cash, billing, and payment transactions in line with hotel policies.</li><li>
Provide information about hotel services, facilities, and local attractions.</li><li>
Ensure the front desk area is clean, organized, and presentable at all times.</li><li>
Follow hotel policies, procedures, and service standards.</li></ul>
Desired Skill &amp; Expertise:
<ul><li>Previous experience in hospitality or customer service is preferred.</li><li>
Good communication and interpersonal skills.</li><li>
Proficiency in English; additional languages are an advantage.</li><li>
Strong problem-solving abilities and attention to detail.</li><li>
Professional appearance and customer-focused attitude.</li><li>
Ability to work flexible shifts, including nights, weekends, and holidays.</li></ul></div>

Front Desk Agent - KSA National

The Betsy - South Beach

<div>
 The Betsy, located on South Beach&rsquo;s iconic Ocean Drive, is considered one of the country's premier independent boutique hotels. Family owned and operated, it is steps from the beach and in the heart of the most exciting neighborhood in America. Its ownership family works actively with all the members of the extended Betsy team to curate every aspect of the hotel and guest experience, and The Betsy&rsquo;s CEOs (Canine Executive Officers), golden retrievers Betsy and Rosa, welcome every guest.
 <br/>
 <br/>
 Beyond its 130 elegant guest rooms and suites, the property boasts multiple restaurants by acclaimed Chef Laurent Tourondel as well as a spectacular array of common spaces: the Piano Bar with exceptional live jazz nine times a week, roof decks and terraces with panoramic ocean and skyline views (including a rooftop pool and bar suspended in mid-air), a coffee bar and gallery space home to just some of the hotel&rsquo;s permanent and rotating art exhibitions, a library open 24/7, and a beach-facing front terrace with the best outdoor dining setup in greater Miami. The Betsy&rsquo;s Writers&rsquo; Room, just one example of the ownership family's commitment to the arts, has hosted over 1,000 writers-in-residence. Above all, The Betsy is a haven for discerning travelers seeking luxury of experience and transcendent service.
 <br/>
 <br/>
 We&rsquo;re looking for the best and brightest in every field related to who we are and what we do. If you have a passion for any element of The Betsy&rsquo;s DNA &mdash; whether commitment to excellent service, great food, creative arts, music, or simply an appreciation of The Betsy&rsquo;s unique brand of understated, experiential luxury hospitality &mdash; we want to hear from you.
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Front Office Front Desk Agents are responsible for welcoming guests upon arrival, determining a guests&rsquo; reservation status and identifying how long they will be staying at The Betsy . Front Desk Agents help guests check in and out of the hotel, assist in assigning rooms and accommodate special requests whenever possible.
 <br/>
 <br/>
 Responsibilities and Duties Include but Not Limited to the Following:
 <br/>
 <br/>
 <ul>
  <li>
   Checks guests in and communicates services and amenities at The Betsy to guests upon arrival.
  </li>
  <li>
   Accommodates special requests whenever possible for each guest.
  </li>
  <li>
   At the end of guests' stay, processes guest check-outs.
  </li>
  <li>
   Assists in pre-registration and blocking of rooms for reservations.
  </li>
  <li>
   Thoroughly understands and adheres to proper credit, check-cashing, and cash handling policies and procedures. Performs cashier related functions like posting charges to guest accounts, raising paid outs, and currency exchange.
  </li>
  <li>
   Understands room status and room status tracking.
  </li>
  <li>
   Coordinates room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests, room-moves, and day use rooms.
  </li>
  <li>
   Works closely with the housekeeping and engineering departments in the keeping of room status reports up to date and coordinates requests for maintenance and repair work.
  </li>
  <li>
   Knows The Betsy&rsquo;s room locations, types of rooms available, and room rates as well as the activities and services of The Betsy .
  </li>
  <li>
   Presents options and alternatives to guests and offers assistance in making choices by using suggestive selling techniques and The Betsy upselling strategy to sell rooms and to promote other services of the hotel.
  </li>
  <li>
   Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
  </li>
  <li>
   Uses proper mail, package, and message handling procedures and records such transactions for proper tracking.
  </li>
  <li>
   Advises guests of any messages, mail, faxes, etc. received for them.
  </li>
  <li>
   Obtains proper identification for tax-exempt guests and attaches the form to the registration card.
  </li>
  <li>
   Maintains the cleanliness, sanitation, and neatness of the front desk area.
  </li>
  <li>
   Knows all safety and emergency procedures and is aware of The Betsy accident prevention policies.
  </li>
  <li>
   Performs additional tasks as requested by management.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school graduate or equivalent required.
  </li>
  <li>
   Experience in a similar position in a high-volume, high-end hotel is strongly preferred.
  </li>
  <li>
   Degree in hospitality management or related field desirable.
  </li>
  <li>
   Must be able to:
  </li>
  <ul>
   <li>
    Speak, read, write, and understand English (Spanish desirable);
   </li>
   <li>
    Use computer systems and devices including but not limited to property management system, guest service management system, and point-of-sales system;
   </li>
   <li>
    Meticulously follow instructions;
   </li>
   <li>
    Achieve sales goals;
   </li>
   <li>
    Work well with others;
   </li>
   <li>
    Work independently;
   </li>
   <li>
    Multi-task;
   </li>
   <li>
    Resolve complex problems;
   </li>
   <li>
    Remain calm during stressful situations.
   </li>
  </ul>
  <li>
   Must be:
  </li>
  <ul>
   <li>
    Extremely detail-oriented and precise;
   </li>
   <li>
    Professional and friendly.
    <br/>
   </li>
  </ul>
 </ul>
 The Betsy &ndash; South Beach is an equal opportunity employer and a drug-free as well as harassment-free workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
</div>


Front Desk Agent

Starwood Hotels

<div>
 Grow with us...
 <br/>
 <br/>
 Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can&rsquo;t do it alone. That&rsquo;s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
 <br/>
 <br/>
 The Front Offices at SH Hotels &amp; Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand&rsquo;s best self.
 <br/>
 <br/>
 We&rsquo;re current searching for a warm, welcoming, articulate Front Desk Agent to ensure that every guest&rsquo;s experience is relaxing and effortless&mdash;at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we&rsquo;d love to chat.
 <br/>
 <br/>
 <strong>
  About You...
  <br/>
  <br/>
 </strong>
 Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience.
 <br/>
 <br/>
 Ability to speak a secondary language is a plus.
 <br/>
 <br/>
 Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.
 <br/>
 <br/>
 Is flexible and willing to meet the demands of a 24-hour operation.
 <br/>
 <br/>
 <strong>
  About Us...
  <br/>
  <br/>
 </strong>
 As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
 <br/>
 <br/>
 Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
</div>


Stonebridge Companies

<div><h1 class="jobSectionHeader"><b>City, State:</b></h1>
Saddle Brook, New Jersey<p></p><div><p><b><br>
Title:</b><b> </b>Guest Service Agent</p></div><div><p><b>
Location:</b><b> </b><b><i>Saddlebrook NJ</i></b></p></div><div><p><b>
FLSA:</b><b> </b><i>Exempt/Non-Exempt</i></p></div><div><p><b>
Status:</b><b> </b><b><i>Fulltime</i></b></p></div><div><p><b>
Reports to:</b><b> Assistant General Manager</b></p></div><div><p><br>
</p></div><div><p><b>Pay Range:</b><b> </b><b><i>$19.00 per hour</i></b></p></div><p></p><div><div><p><b>
Job Summary: </b>The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel&rsquo;s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.</p></div><p></p><div><p><b><br>
Essential Functions</b><b> and Duties</b><b>:</b></p></div><div><ul><li><p>
Greet, register, and assign rooms to guests upon their arrival.</p></li></ul></div><div><ul><li><p>
Verify guest credit and establish payment methods for accommodation.</p></li></ul></div><div><ul><li><p>
Keep accurate records of room availability and guest accounts using property management systems.</p></li></ul></div><div><ul><li><p>
Compute bills, collect payments, and make change for guests.</p></li></ul></div><div><ul><li><p>
Perform basic bookkeeping tasks, such as balancing cash accounts.</p></li></ul></div><div><ul><li><p>
Issue room keys and provide necessary instructions to bell attendants.</p></li></ul></div></div><div><div><ul><li><p>
Review accounts and charges with guests during the check-out process.</p></li></ul></div><div><ul><li><p>
Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.</p></li></ul></div><div><ul><li><p>
Transmit and receive guest messages using telephones or switchboards.</p></li></ul></div><div><ul><li><p>
Coordinate with housekeeping and maintenance staff to address guest-reported issues.</p></li></ul></div><div><ul><li><p>
Make and confirm reservations for guests.</p></li></ul></div><div><ul><li><p>
Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.</p></li></ul></div><div><p><br>
<br>
<i>Reasonable </i><i>accommodations</i><i> may be made to enable qualified individuals with disabilities to perform the essential duties.</i></p></div><p></p><div><p><b>
Required Experience, Education, and Skills:</b></p></div><div><ul><li><p>
Previous experience in a hotel front desk or guest service role preferred.</p></li></ul></div><div><ul><li><p>
Strong customer service and communication skills to interact effectively with guests and staff.</p></li></ul></div><div><ul><li><p>
Proficiency in using property management systems and basic office software (e.g., Word, Excel).</p></li></ul></div><div><ul><li><p>
Ability to handle cash transactions and perform basic bookkeeping tasks.</p></li></ul></div><div><ul><li><p>
Excellent problem-solving abilities to resolve guest issues efficiently.</p></li></ul></div><div><ul><li><p>
Strong organizational skills with attention to detail in managing guest reservations and records.</p></li></ul></div><div><ul><li><p>
Ability to work independently and follow established hotel policies and procedures.</p></li></ul></div><p></p><div><p><b>
Work Environment</b><b>:</b></p></div><div><ul><li><p>
Primarily indoor work within the hotel&rsquo;s front desk and lobby areas.</p></li></ul></div><div><ul><li><p>
Requires standing and walking for long periods throughout the shift.</p></li></ul></div><div><ul><li><p>
Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies).</p></li></ul></div></div><div><div><ul><li><p>
Flexible schedule required, including availability for evening, weekend, and holiday shifts.</p></li></ul></div><div><ul><li><p>
Frequent use of a computer and telephone, interacting with guests and team members.</p></li></ul></div><p></p><div><p><b>
Other Duties:</b></p></div><div><p>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.</p></div></div><p></p><p>
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.</p><p></p><p>
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.</p><p></p><p>
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:</p>
2026-05-09<p></p><p>
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.</p></div>

Guest Service Agent

Hyatt

<div>
 <strong>
  The Hyatt Regency Denver Tech Center
 </strong>
 is a 4-Star Full Service 451-room Hotel with 30,000 square feet of conference space, we are always looking for talented individuals with a hospitality attitude who truly want to make a difference every day! If you are looking to make a difference, we want to talk to you!
 <br/>
 <br/>
 We are conveniently located within the Hampden South neighborhood @ I-25 and I-225 in the Denver Tech Center. Light Rail Belleview station is within walking distance.
 <br/>
 <br/>
 <strong>
  Job Duties
  <br/>
  <br/>
 </strong>
 We are currently seeking experienced and enthusiastic candidate(s) for our Front Desk Agent who has a true passion for the hospitality industry to join our TEAM! You will serve as a brand ambassador through every interaction with guests and be a member of our exceptional TEAM ensuring guest satisfaction. Welcoming and ensuring guests feel right at home, making their stay with us memorable. Personality, integrity, passion for customer service, determination for career growth, and overall attitude are the most important to us. We are dedicated to thoroughly training &amp; developing our team into hotel leaders through interactive teamwork in a positive work environment!
 <br/>
 <br/>
 <strong>
  Benefits include:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical
  </li>
  <li>
   Dental
  </li>
  <li>
   Vision
  </li>
  <li>
   Paid Sick Time up to 48 hours annually
  </li>
  <li>
   Paid Vacation
  </li>
  <li>
   Paid Holidays
  </li>
  <li>
   Birthday Pay
  </li>
  <li>
   Life Insurance
  </li>
  <li>
   401-K
  </li>
  <li>
   Room discounts
  </li>
  <li>
   Free Hot Meals per shift/Unlimited coffee, tea &amp; soft drinks
  </li>
  <li>
   Restaurant/Coffee Shop Discount
  </li>
  <li>
   Free Covered Parking
  </li>
  <li>
   RTD Subsidized Transportation
  </li>
  <li>
   Flexible Schedules
  </li>
  <li>
   Fast Paced work environment
  </li>
  <li>
   Travel Perks &amp; Benefits
  </li>
  <li>
   Recognition &amp; Rewards
  </li>
  <li>
   Growth Opportunities
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Equal Employment Opportunity
 <br/>
 <br/>
 Hyatt Regency DTC does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is the intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
 <br/>
 <br/>
 This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
</div>


DR HOTEL EMPLOYEE LEASING LLC

<div><p>You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.</p><p></p><p><b>
The Role</b><br>
As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.</p><p></p><div><b>
What You Will Be Doing</b><br>
<ul><li>Greet guests and provide friendly, helpful service</li><li>Assist with check ins, check outs, room assignments, and reservations</li><li>Answer guest questions and resolve issues promptly</li><li>Operate the front desk system and process payments</li><li>Communicate with housekeeping and other departments</li><li>Maintain the front desk area in a clean and organized manner</li><li>Handle guest requests and escalate concerns when needed</li><li>Provide local information and general hotel assistance</li></ul></div><p></p><div><b>
Why You Will Love It Here</b><br>
<ul><li>Supportive team environment</li><li>Opportunities to grow in front desk and hotel operations</li><li>A role where you meet new people and make a daily impact</li></ul></div><p></p><p><b>
Ready to Join the Team</b><br>
If you are ready to assist guests and help create memorable stays, we would love to meet you.<br>
Apply now.</p><p><b>
EOE</b></p><div><b>
What Makes You You</b><br>
<ul><li>Strong customer service and communication skills</li><li>Friendly, positive, and professional presence</li><li>Comfortable using computers and hotel systems</li><li>Dependable, organized, and able to multitask</li><li>Prior hotel or customer service experience is helpful but not required</li></ul></div><ul><li>Flexible to work any shifts including holidays and weekends</li></ul></div>

GUEST SERVICE REPRESENTATIVE

Search 8766+ Hotel front desk representative jobs near you this May. New roles added regularly across leading industries. Apply today.

8766 hotel front desk representative jobs Near Me

Front Desk Clerk - Brand New Hyatt Place PM Shift

Front Desk Agent - KSA National

Front Desk Agent

Front Desk Agent

Guest Service Agent

Front Desk Agent

GUEST SERVICE REPRESENTATIVE