hotel front desk staff

Baymont by Wyndham Fayetteville I-95

***THIS IS A MIX OF DAY SHIFT AND OVERNIGHT POSITION***We are looking for a Hotel Front Desk Agent to serve as our guests&rsquo; first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we&rsquo;d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.Responsibilities<ul><li>Perform all check-in and check-out tasks</li><li>Manage online and phone reservations</li><li>Inform customers about payment methods and verify their credit card data</li><li>Register guests collecting necessary information (like contact details and exact dates of their stay)</li><li>Welcome guests upon their arrival and assign rooms</li><li>Provide information about our hotel, available rooms, rates and amenities</li><li>Respond to clients&rsquo; complaints in a timely and professional manner</li><li>Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests&rsquo; needs</li><li>Maintain updated records of bookings and payments</li></ul>Skills<ul><li>Work experience as a Hotel Front Desk Agent, Receptionist or similar role</li><li>Customer service attitude</li><li>Excellent communication and organizational skills</li></ul>Job Types: Full-time, Part-timePay: From $11.00 per hourBenefits:<ul><li>Employee discount</li></ul>Experience:<ul><li>Hotel Front Desk: 1 year (Required)</li></ul>Work Location: In person

Front Desk Agent/Night Auditor

Q Casino + Resort

<div>
 
 THE KEY HOTEL
 
 
 
 
 HILTON GARDEN INN DUBUQUE
 
 
 Q CASINO + RESORT
 
 
 
 
 Hotel Front Desk Associate
 
 
 
 
 Position Summary
 
 
 
 The Hotel Front Desk Associate is responsible for welcoming guests, managing check-in and checkout processes, and providing exceptional service throughout their stay. This dual-brand role supports both The Key Hotel and Hilton Garden Inn Dubuque, with shifts possible at either location. The associate ensures smooth front desk operations, maintains lobby cleanliness, and assists guests with inquiries, directions, and hotel services.
 
 
 
 Reports To
 
 
 
 <ul>
 <li>
 Hotel Operations Manager
 </li>
 <li>
 Director of Hotel Operations
 
 
 </li>
 </ul>
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Efficiently manages front desk operations, ensuring quick check-in and checkout.
 </li>
 <li>
 Warmly and professionally welcomes guests.
 </li>
 <li>
 Directs guests to appropriate staff for assistance with food, laundry, concierge, or housekeeping.
 </li>
 <li>
 Handles guest requests with professionalism and courtesy.
 </li>
 <li>
 Ensures prompt delivery of final bills.
 </li>
 <li>
 Keeps lobby and shared areas neat and orderly.
 </li>
 <li>
 Maintains knowledge of hotel policies, room rates, discounts, and local events.
 </li>
 <li>
 Provides information about local attractions and hotel offerings.
 </li>
 <li>
 Operates and maintains laundry equipment including washers, dryers, and iron press.
 </li>
 <li>
 Washes, dries, folds, and sorts hotel linens.
 </li>
 <li>
 Stocks laundry closets and carts.
 </li>
 <li>
 Maintains daily laundry records and inventory of supplies.
 </li>
 <li>
 Responds professionally to guest complaints.
 </li>
 <li>
 Performs other related duties as assigned.
 
 
 </li>
 </ul>
 
 Required Skills And Abilities
 
 
 
 <ul>
 <li>
 Excellent verbal and written communication.
 </li>
 <li>
 Strong interpersonal and customer service skills, including handling difficult patrons.
 </li>
 <li>
 Organizational skills and attention to detail.
 </li>
 <li>
 Familiarity with the local area and ability to provide directions.
 </li>
 <li>
 Proficiency with Microsoft Office Suite.
 </li>
 <li>
 Experience using laundry detergents and equipment.
 </li>
 <li>
 Ability to work long hours and weekends.
 </li>
 <li>
 Quick decision-making and problem-solving.
 </li>
 <li>
 Team collaboration and high attention to detail.
 
 
 </li>
 </ul>
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or equivalent required.
 </li>
 <li>
 Legally authorized to work in the U.S.
 </li>
 <li>
 Basic English literacy required.
 </li>
 <li>
 Customer service experience preferred but not required.
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Prolonged periods of standing at front desk and sitting at a desk and working on a computer.
 </li>
 <li>
 Must be able to lift up to 15 pounds at times.
 
 
 </li>
 </ul>
 
 Working Environment and Conditions
 
 
 
 <ul>
 <li>
 Fast-paced hospitality setting with frequent guest interactions.
 </li>
 <li>
 Indoor environment with moderate noise levels from lobby activity and guest traffic.
 </li>
 <li>
 Exposure to busy periods during check-in/check-out times, weekends, and special events.
 </li>
 <li>
 Requires flexibility to work various shifts, including evenings, weekends, and holidays.
 
 
 </li>
 </ul>
 
 Equipment and Tools
 
 
 
 <ul>
 <li>
 Front desk computer systems and reservation software.
 </li>
 <li>
 Telephone and multi-line communication systems.
 </li>
 <li>
 Credit card processing terminals and cash handling tools.
 </li>
 <li>
 Printers, copiers, and basic office supplies.
 </li>
 <li>
 Maps, brochures, and guest information materials.
 </li>
 </ul>
</div>

Hotel Front Desk

Marriott International

<div>The Role As the Front Office Manager, you oversee all front desk operations and guest service functions. You support staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. You work closely with hotel leadership to maintain productivity, accuracy, and exceptional service.
What You Will Be Doing<ul><li>
Lead daily front office operations, including staff supervision and scheduling
</li><li>Train, coach, and develop front desk and guest service team members
</li><li>Oversee check ins, check outs, reservations, and billing accuracy
</li><li>Resolve escalated guest concerns and service issues professionally
</li><li>Ensure compliance with hotel policies, brand standards, and procedures
</li><li>Monitor financial processes such as cash handling and end of day reporting
</li><li>Communicate effectively with housekeeping, engineering, and leadership
</li><li>Support hiring, performance reviews, and team development
</li><li>Maintain a welcoming, efficient, and service focused front office environment</li></ul>
Why You Will Love It Here<ul><li>
 Leadership role with daily guest impact
</li><li>Opportunities for growth within hotel operations
</li><li>Supportive, team oriented environment</li></ul>
Ready to Join the Team If you are ready to lead a high performing front office team and deliver exceptional guest service, we would love to meet you. Apply now.
EOE<h4 class="jobSectionHeader">
Qualifications</h4>
What Makes You You<ul><li>
Previous hotel front office leadership experience required
</li><li>Strong communication, leadership, and problem solving skills
</li><li>Organized, dependable, and detail oriented
</li><li>Comfortable using hotel systems, reporting tools, and front office processes
</li><li>Able to multitask and maintain professionalism under pressure
</li><li>Passionate about hospitality and creating excellent guest experiences</li></ul>
Flexible to work any shifts, including holidays and weekends.</div>
 
<div>You are a strong leader with excellent communication, organization, and hospitality skills. You understand front office operations inside and out and know how to create a welcoming and efficient guest experience. If you enjoy leading teams and ensuring smooth daily operations, keep reading.
The Role As the Front Office Manager, you oversee all front desk operations and guest service functions. You support staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. You work closely with hotel leadership to maintain productivity, accuracy, and exceptional service.
What You Will Be Doing<ul><li>
Lead daily front office operations, including staff supervision and scheduling
</li><li>Train, coach, and develop front desk and guest service team members
</li><li>Oversee check ins, check outs, reservations, and billing accuracy
</li><li>Resolve escalated guest concerns and service issues professionally
</li><li>Ensure compliance with hotel policies, brand standards, and procedures
</li><li>Monitor financial processes such as cash handling and end of day reporting
</li><li>Communicate effectively with housekeeping, engineering, and leadership
</li><li>Support hiring, performance reviews, and team development
</li><li>Maintain a welcoming, efficient, and service focused front office environment</li></ul>
Why You Will Love It Here<ul><li>
 Leadership role with daily guest impact
</li><li>Opportunities for growth within hotel operations
</li><li>Supportive, team oriented environment</li></ul>
Ready to Join the Team If you are ready to lead a high performing front office team and deliver exceptional guest service, we would love to meet you. Apply now.
EOE<h4 class="jobSectionHeader">
Qualifications</h4>
What Makes You You<ul><li>
Previous hotel front office leadership experience required
</li><li>Strong communication, leadership, and problem solving skills
</li><li>Organized, dependable, and detail oriented
</li><li>Comfortable using hotel systems, reporting tools, and front office processes
</li><li>Able to multitask and maintain professionalism under pressure
</li><li>Passionate about hospitality and creating excellent guest experiences</li></ul>
Flexible to work any shifts, including holidays and weekends.</div>

Assistant Front Office Manager

Homewood Suites by Hilton

Job Overview We are seeking an energetic and detail-oriented Front Desk Manager to lead our guest services team at a vibrant hospitality establishment. In this pivotal role, you will be the first point of contact for guests, ensuring their experience is seamless, welcoming, and memorable. Your leadership will drive exceptional customer service, streamline front desk operations, and uphold the highest standards of hospitality. If you thrive in a fast-paced environment and possess a passion for guest relations, this opportunity is perfect for you to make a positive impact every day!Duties<ul><li>Oversee daily front desk operations, including check-in/check-out procedures and guest inquiries</li><li>Manage multi-line phone systems and ensure prompt, professional phone etiquette</li><li>Lead and motivate front desk staff to deliver outstanding guest services and maintain high standards of hospitality</li><li>Handle guest complaints and resolve issues efficiently to ensure guest satisfaction</li><li>Conduct night audits to reconcile daily financial transactions and prepare reports</li><li>Coordinate with housekeeping, maintenance, and other departments to meet guest needs promptly</li><li>Maintain accurate records of reservations, guest preferences, and billing information</li><li>Foster a welcoming atmosphere that promotes guest loyalty and positive reviews</li></ul>Qualifications<ul><li>Proven experience in hotel management or hospitality management roles with a focus on front desk operations</li><li>Bilingual or multilingual skills to communicate effectively with diverse guests</li><li>Strong customer service skills with the ability to handle challenging situations gracefully</li><li>Knowledge of hotel management software and multi-line phone systems</li><li>Experience with night audit procedures and guest relations management</li><li>Excellent communication skills, including phone etiquette and interpersonal interactions</li><li>Ability to lead a team, prioritize tasks, and work efficiently under pressure</li><li>Previous hotel or resort experience highly preferred</li></ul>Join us in creating exceptional guest experiences through energetic leadership and dedicated service. We value passionate professionals committed to hospitality excellence!Work Location: In person

Front Desk Manager

Commonwealth Hotels

<div><div>Join Our Team at the DoubleTree by Hilton Manhattan Kansas! 
 
The DoubleTree by Hilton Manhattan, Kansas is seeking a Part-Time Hotel Guest Service Supervisor, Hotel Front Desk Supervisor or Hotel Front Office Supervisor 
 
About Us: 
DoubleTree Manhattan, near Kansas State University, is the ideal place to grow your career in hospitality. Just minutes from Sunset Zoo and Aggieville, our pet-friendly hotel offers a heated indoor pool, hot tub, fitness center, and versatile meeting space. We are committed to creating exceptional experiences for guests and an outstanding workplace for our team. 
 
Why This Role? 
Working as a DoubleTree by Hilton Manhattan, Kansas, Front Desk Supervisor, Hotel Guest Service Supervisor, Hotel Front Desk Supervisor or Hotel Front Office Supervisor at the Doubletree by Hilton Manhattan, Kansas offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Supervisor, Hotel Front Desk Supervisor or Hotel Front Office Supervisor allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. 
</div><div>What&rsquo;s In It for You? 
Comprehensive Benefits: Medical, Dental, and Vision BENEFITS DAY ONE! 
Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts 
Time Off: Vacation, Personal Days, and Holiday Pay 
Exclusive Discounts: Hotel, food, and beverage savings for personal travel 
Professional Growth: Online training courses 
Additional Support: Employee Assistance Program, jury duty leaves, bereavement leave, and more</div>
<div></div><div>Key Responsibilities for the Part-Time Hotel Guest Service Supervisor, Hotel Front Desk Supervisor, or Hotel Front Office Supervisor include:</div>
<ul><li>Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.</li>
<li>Maintains day-to-day operations of the Front Desk.</li>
<li>Establishes and maintains appropriate service standards for all Front Office areas.</li>
<li>Maintains proper cash handling procedures and appropriate over and short documentation.</li>
<li>Adheres to all hotel policies about hiring, disciplinary actions, and required training documentation.</li>
<li>Working Front Office Manager covering all short-staffed shifts, including audits.</li>
</ul>
<div> 
What We are Looking for in a Part-Time Hotel Guest Service Supervisor, Hotel Front Desk Supervisor or Hotel Front Office Supervisor:</div>
<ul><li>Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.</li>
<li>Familiarity with using computers and software systems, especially reservation or property management systems (PMS)</li>
<li>Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.</li>
<li>Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.</li>
<li>Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.</li>
<li>Hospitality or Front Desk Experience (Preferred)</li>
<li>A high school diploma or equivalent</li>
<li>Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.</li>
</ul><div>Applicants should have the flexibility to work weekends &amp; holidays 
 
Why Commonwealth Hotels? 
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results. 
 
Explore Our Hotel: 
https://www.hilton.com/en/hotels/mhkrddt-doubletree-manhattan/ 
 
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs. 
 
Join us in shaping the future of hospitality in Manhattan, Kansas! Apply today!</div></div>

Front Desk Supervisor

Thousand Hills Resort Hotel

<div><div>```html</div>
<h1 class="jobSectionHeader">Universal Front Desk Agent</h1>
Location: Branson, MO, 65616
Company: Thousand Hills Resort Hotel
<h2 class="jobSectionHeader">Job Description</h2>
We are seeking a reliable and customer-focused Universal Front Desk Agent to join our team at Thousand Hills Resort Hotel in Branson, MO. The ideal candidate will be responsible for welcoming and checking in guests who arrive at the front desk, answering incoming calls, and providing excellent customer service throughout their stay.
<h2 class="jobSectionHeader">Responsibilities</h2>
<ul><li>Greet and check in guests promptly and professionally upon arrival.</li>
<li>Answer phone calls and respond to guest inquiries in a courteous and efficient manner.</li>
<li>Use hotel systems and computer software to manage reservations, check-ins, and check-outs.</li>
<li>Assist guests with requests and provide information about hotel services and local attractions.</li>
<li>Maintain an organized and clean front desk area.</li>
<li>Coordinate with other hotel departments to ensure guest satisfaction.</li>
</ul><h2 class="jobSectionHeader">Qualifications</h2>
<ul><li>Previous experience as a front desk agent or in a customer service role preferred.</li>
<li>Proficient in using computer systems and hotel management software.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to multitask and handle stressful situations with professionalism.</li>
<li>Strong attention to detail and organizational skills.</li>
<li>Availability to work flexible hours, including weekends and holidays.</li>
</ul><div>```</div></div>

Universal Front Desk Agent

WNW Hospitality

Hotel Front Desk AgentHoward Johnson &ndash; Newburgh, NYShifts Available:<ul><li>7:00 AM &ndash; 3:00 PM</li><li>3:00 PM &ndash; 11:00 PM</li><li>11:00 PM - 7:00 AM</li></ul>Job DescriptionHoward Johnson in Newburgh, NY is seeking a dependable and customer-focused Front Desk Agent to join our hotel team. This role is ideal for someone who enjoys working with guests and can manage front desk operations in a fast-paced environment.Responsibilities<ul><li>Greet guests and provide excellent customer service</li><li>Check guests in and out accurately</li><li>Verify ID, process payments, and handle security deposits</li><li>Answer phones and manage reservations</li><li>Address guest concerns professionally and efficiently</li><li>Communicate with housekeeping and maintenance regarding room status</li><li>Follow hotel policies, procedures, and brand standards</li><li>Complete shift reports and maintain a clean front desk area</li></ul>Qualifications<ul><li>Customer service or hotel front desk experience preferred</li><li>Strong communication and multitasking skills</li><li>Basic computer skills (hotel system experience a plus)</li><li>Reliable, punctual, and professional</li><li>Must be able to work weekends and holidays as needed</li></ul>Job Type<ul><li>Full-Time / Part-Time</li></ul>Pay<ul><li>Competitive hourly pay (based on experience)</li></ul>Howard Johnson is an Equal Opportunity Employer.Job Types: Part-time, Full-timePay: From $16.00 per hourBenefits:<ul><li>Employee discount</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Front Desk Agent

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