hotel front desk supervisor

Accor Group

Job Title Front Desk Supervisor - Guest Services and Front Office Operations (M venpick by Accor Dubai) Job Description Front Desk Supervisor - Guest Services and Front Office Operations (M venpick by Accor Dubai) Role Purpose M venpick Hotel Dubai is looking for a Front Desk Supervisor to lead guest services and front office operations with professionalism and warmth. Reporting to the Front Desk Manager or Night Manager, you will oversee the check-in process, supervise team performance, manage guest inquiries, and ensure operational excellence. This full-time role is ideal for hospitality professionals who are passionate about guest satisfaction and team coordination. Employment Overview Job Location: Dubai, UAE Industry: Hospitality Function: Hospitality / Travel Salary: 6000-7500 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full-time Main Responsibilities * Supervise front desk operations, ensuring smooth check-ins, check-outs, and guest interactions * Allocate rooms, update guest profiles, and handle special requests and VIP arrivals * Resolve guest complaints with a helpful, calm, and professional approach * Monitor and support team performance through on-the-job coaching and daily briefings * Ensure cashiering tasks, night audit entries, and key control procedures are completed accurately * Maintain up-to-date shift reports, logbooks, and issue tracking * Collaborate with housekeeping, F&amp;B, and other departments for efficient guest service delivery * Ensure guest directory information, event schedules, and daily briefings are current and shared across shifts * Practice and promote upselling techniques during guest interactions * Maintain grooming and presentation standards while supporting brand values and core behavior * Be prepared for emergencies by following fire safety, health, and hygiene protocols * Participate in training programs and encourage knowledge sharing within the team * Carry out other duties as assigned by management to ensure smooth hotel operations Candidate Requirements * Diploma in Hotel Management or related hospitality education * Prior experience as a hotel receptionist or front desk agent; supervisory experience preferred * Familiarity with Opera PMS and hotel front office systems * Strong interpersonal and communication skills * Fluent in English; additional languages such as Arabic, Chinese, German, or French are a plus * Positive attitude, professional appearance, and ability to handle pressure * Detail-oriented and organized with a proactive approach to guest service Join Our Team Because * Work in an inclusive culture that celebrates individuality and fosters career growth * Be part of a property that blends classic M venpick hospitality with a modern guest experience * Access development programs through Accor Academies and internal mobility across 110+ countries * Enjoy staff discounts across Accor properties, F&amp;B outlets, and wellness programs * Contribute to sustainability and community initiatives through Planet 21 and Heartist values

Front Desk Supervisor

Hilton

<div>Front Desk Manager
A Front Desk Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
What will I be doing? 
 
As Front Desk Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Oversee the entire Front Office operation to maintain high standards</li><li>
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li><li>
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li><li>
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li><li>
Set departmental objectives, work schedules, budgets, policies, and procedures</li><li>
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li><li>
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li><li>
Maintain good communication and working relationships with all hotel departments</li><li>
Monitor staffing levels to meet cover business demands</li><li>
Conduct monthly communication meetings and produce minutes</li><li>
Manage staff performance issues in compliance with company policies and procedures</li><li>
Recruit, manage, train and develop the Front Office team</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Assist with other departments, as necessary</li></ul>
What are we looking for? 
 
Front Desk Manager serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A degree or diploma in Hotel Management or equivalent</li><li>
A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector</li><li>
High level of IT proficiency</li><li>
High level of commercial awareness and sales capabilities</li><li>
Experience of managing people and developing people</li><li>
Previous experience of managing a department and Profit and Loss account</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service</li><li>
Ability to work under pressure</li><li>
Excellent grooming standards</li><li>
Flexibility to respond to a variety of work situations</li><li>
Ability to work on your own and as part of a team</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Familiar with Property Management Systems</li><li>
A degree or diploma in Hotel Management or equivalent</li></ul> 
What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Front Desk Manager

The First Group

Job Description <div>
<div>
<div>
As Front Desk Manager, you will lead the front desk operations with a focus on delivering exceptional guest service, smooth daily operations, and high team engagement. You will be responsible for managing the guest arrival and departure process, ensuring service excellence, and cultivating a team culture of warmth, professionalism, and precision. Key Responsibilities <ul> <li> Oversee and manage daily front desk operations including check-ins, check-outs, room assignments, and guest inquiries. </li> <li> Lead, mentor, and supervise the front desk team, ensuring consistent delivery of personalized and luxury guest experiences. </li> <li> Monitor guest feedback, respond to service issues, and ensure swift and effective service recovery. </li> <li> Coordinate closely with Guest Relations, Concierge, Bell Services, Housekeeping, and Reservations to deliver a seamless stay. </li> <li> Ensure accurate handling of guest billing, room charges, and cashiering procedures. </li> <li> Assist with scheduling, payroll, team performance evaluations, and coaching. </li> <li> Maintain detailed shift handovers and ensure all guest preferences and special requests are actioned. </li> <li> Support pre-opening tasks including team recruitment, system setup (Opera Cloud), and SOP implementation. </li> <li> Act as Manager on Duty when required and handle any escalated guest or operational concerns. </li> </ul>
</div>
</div>
</div>
Desired Skill &amp; Expertise <div>
<div>
<div>
<ul> <li> Minimum 4 6 years of front office experience in a luxury hotel environment, with at least 2 years in a supervisory or assistant manager role. </li> <li> Pre-opening experience is a strong advantage. </li> <li> Proficient in Opera Cloud and familiar with guest profiling and CRM systems. </li> <li> Strong leadership and communication skills. </li> <li> High attention to detail, guest-centric mindset, and problem-solving abilities. </li> <li> Fluent in English; additional languages are a plus.</li></ul></div></div></div>

Five Hotels and Resorts

<div><h3 class="jobSectionHeader">Job Description</h3>
<div>An Exhilarating Opportunity 
Are You Ready for a Daring Challenge with The World&rsquo;s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining &lsquo;FIVE-Star&rsquo; Hospitality and Setting the Gold Standard across the Industry. 
Join the FIVE Tribe - and Get Ready to Make Waves. 
The Candidate 
A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A &lsquo;Can-Do!&rsquo; Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter. 
Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other &lsquo;FIVERs&rsquo; and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Front Office Supervisor will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights! 
What We&rsquo;re Looking For 
<div></div><ul><li>
A proven track record of 2-3 years in Front Office within a Hotel, Leisure or Retail, delivering sensational Experiences synonymous with FIVE's award-winning Service Quality. 
</li><li>
A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience. 
</li><li>
An elevated and energetic Conversationalist, engaging Guests with lively discussions. 
</li><li>
Impeccable communication skills, both verbal and written, with fluency in English (Proficiency in multiple languages is preferred). 
</li><li>
Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera. 
</li><li>
Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights 
</li><li>
Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards. 
</li><li>
A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated 
</li><li>
&lsquo;FIVE-Styled&rsquo; Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned. 
</li><li>
A teamwork-oriented mindset, fostering Collaboration and Cooperation among FIVE Tribe Members to achieve collective success. 
</li><li>
Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel. 
</li><li>
A hands-on attitude, fuelled by a &lsquo;Can-Do!&rsquo; Spirit.</li></ul> 
Key Responsibilities<div> 
 
</div><ul><li>Arrives to work promptly, always adhering to FIVE&rsquo;s Grooming Standards and maintaining a polished, &lsquo;FIVE-Styled&rsquo; appearance. 
</li></ul><ul><li>
Oversees the Efficient Operations of reception, ensuring an Exquisite Check-in and Check-out Experience for Guests. 
</li><li>
Provides support to team members in handling Guest requests and inquiries, aiming for Sensational Guest Satisfaction. 
</li><li>
Keeps the Front Office Manager and Reception Supervisors fully informed about any Relevant Feedback from Guests, maintaining a Gold Standard of service. 
</li><li>
Always exhibits the Highest Standard of Customer Service, offering Bespoke assistance to meet Guest needs. 
</li><li>
Advises relevant Departments about Special Events or VIP Guests in the hotel, whether for events or general accommodations, ensuring a Remarkable Experience. 
</li><li>
Possesses a &lsquo;FIVE-Star&rsquo; knowledge of all hotel Room Categories, Room Rates, Packages, Promotions, and other Product Knowledge, essential for Daily Duties. 
</li><li>
Maintains a watchful eye on the Appearance, Grooming Standards, and Performance of the Front Office Team, emphasising training and teamwork for a truly &lsquo;FIVE-Styled&rsquo; experience. 
</li><li>
Strategically maximises Room Occupancy and utilises Upselling Techniques to promote FIVE&rsquo;s Sensational Services and Facilities. 
</li><li>
Ensures Fellow Front Office &lsquo;FIVERs&rsquo; have Expert Knowledge of Room Types, Hotel Facilities, Dining Venues, Shop Hours, Function Rooms, and Daily Events, maintaining an Impeccable Level of Awareness. 
</li><li>
Demonstrates positive Leadership Characteristics, which inspire FIVE Tribe Members to Exceed Expectations. 
</li><li>
Adheres to Legal Requirements regarding Fire Safety, Bomb Threats, and Health and Safety, ensuring a Boundary-Breaking Level of Compliance. 
</li><li>
Anticipates and caters to Guests' needs, delivering Exquisite service that Elevates Guest Satisfaction. 
</li><li>
Strives for Top-Notch Service, embracing the Disruptive and Visionary approach that makes FIVE an Industry-Leading Lifestyle Destination. 
</li><li>
Adheres to FIVE&rsquo;s Remarkable brand standards, ensuring a Boundary-Breaking experience. 
</li><li>
Collaborates with other Departments, promoting a Positive Culture and cultivating a Next-Level &lsquo;Vibe at FIVE.&rsquo; 
</li><li>
Adheres to Legal Requirements regarding Fire Safety, Bomb Threats, and Health and Safety, ensuring a Boundary-Breaking Level of Compliance. 
</li><li>
Attends required training sessions to stay at the Cutting Edge of their profession. 
</li><li>
Upholds professional confidentiality, safeguarding FIVE's Trade Secrets with integrity. 
</li><li>
Maintains a &lsquo;FIVE-Star&rsquo; Awareness of Concierge Desk, Business Center, Guest Relations, and Loyalty Club policies and procedures to offer an Award-Winning Experience. 
</li><li>
Executes all tasks Efficiently and Thoroughly, in line with FIVE&rsquo;s Highest Expectations.</li></ul> 
The Team 
&lsquo;FIVERs&rsquo; are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct &lsquo;Vibe at FIVE&rsquo; and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime &ndash; then Look No Further and Unleash your Next-Level Potential. 
Sustainable Indulgence at FIVE 
FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled &lsquo;Sustainable Indulgence&rsquo; Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making &lsquo;Sustainability without Compromise on Luxury Living&rsquo; central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE&rsquo;s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community. 
An Equal Opportunity Employer 
The FIVE Tribe represents over 70 nationalities across its over 1500 &lsquo;FIVERs&rsquo;. FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together &ndash; it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity. 
 
About FIVE Hotels and Resorts 
FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE&rsquo;s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage. 
Find out more here: fivehotelsandresorts.com</div></div>
 <ul><div>Department Name
<div>Front Office
</div></div><div>Date Opened
<div>10/03/2025
</div></div><div>Job Type
<div>Full time
</div></div><div>Industry
<div>Hospitality
</div></div><div>Work Experience
<div>1-3 years
</div></div><div>Salary
<div>AED
</div></div><div>City
<div>Dubai
</div></div><div>State/Province
<div>Dubayy (Dubai)
</div></div><div>Country
<div>United Arab Emirates
</div></div><div>Zip/Postal Code
<div>337-1500</div></div></ul>

Front Office Supervisor - FIVE LUXE JBR

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 We are looking to appoint a Front Office Supervisor at Desert Islands Resort &amp; Spa by Anantara on a Full-Time basis. This is an exciting opportunity for an experienced customer service professional to join an amazing team with excellent benefits available.
 
 
 
 About the role:
 
 
 
 <ul>
 <li>
 Guide &amp; support the team in providing outstanding guest welcoming and experiences
 </li>
 <li>
 Act as a role model, sharing your expertise and continually inspiring the team
 </li>
 <li>
 Ensure daily tasks are completed accurately and in a timely manner
 </li>
 <li>
 Conduct guest arrivals and departures
 </li>
 <li>
 Resolve &amp; respond to guest complaints in a timely and professional manner
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous office supervisory experience
 </li>
 <li>
 Extensive experience working within a Hotel/ Resort environment
 </li>
 <li>
 Exceptional customer service skills and an unwavering positive attitude
 </li>
 <li>
 Ability to manage time effectively
 </li>
 <li>
 Professional presentation essential
 </li>
 <li>
 Availability to work weekends if required
 
 
 </li>
 </ul>
 Additional Information
 
 
 Remote Location
</div>

Front Office Supervisor

Accor

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;&ldquo; 
Job Description 
We are seeking a dedicated and customer-focused Assistant Front Office Manager to join our team at Tamayyaz in AlUla, Saudi Arabia. In this role, you will play a crucial part in ensuring exceptional guest experiences and smooth front office operations.<ul><li>
Assist in managing and coordinating front office activities, including reservations, check-ins, check-outs, and guest services</li><li>
Supervise and train front office staff to maintain high standards of customer service</li><li>
Collaborate with other departments to address guest inquiries, requests, and complaints promptly</li><li>
Oversee the preparation and accuracy of daily reports, schedules, and budgets</li><li>
Implement and maintain front office policies and procedures</li><li>
Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are met</li><li>
Handle VIP guests personally, ensuring their needs are met and expectations are exceeded</li><li>
Manage and resolve complex guest issues and escalations</li><li>
Assist in developing and implementing strategies to improve guest satisfaction and operational efficiency</li><li>
Ensure compliance with hotel safety and security procedures</li><li>
Participate in revenue management initiatives and upselling opportunities</li></ul> 

Qualifications 
<ul><li>
Degree or Diploma in Hospitality Management preferred</li><li>
Minimum of 2 years of managerial experience in a similar front office position</li><li>
Fluency in English; additional language skills are a plus</li><li>
Excellent communication and interpersonal skills</li><li>
Strong leadership abilities with experience in team management and training</li><li>
Exceptional customer service orientation with a passion for creating memorable guest experiences</li><li>
Proficiency in hotel property management systems, preferably Micros-Opera</li><li>
Advanced problem-solving and decision-making skills</li><li>
Ability to multitask, prioritize, and work efficiently under pressure</li><li>
Detail-oriented with strong organizational and time management skills</li><li>
Computer proficiency in Microsoft Office suite (Word, Excel, PowerPoint)</li><li>
Knowledge of hotel operations, revenue management, and industry trends</li><li>
Experience with hotel loyalty programs is an advantage</li><li>
Flexibility to work varying shifts, including weekends and holidays</li><li>
Basic first aid certification is preferred</li></ul> 
Additional Information 
experience is an asset 
Prior experience working with Opera or a related system 
Strong interpersonal and problem solving abilities 
Fluency in English, additional languages are a plus</div>

Assistant Front Office Manager

Hilton Hotels

As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul>
<li>Assign and instruct Front Desk Team in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly.</li>
<li>Supervise front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Front Desk Team and other departments with any questions or requests.</li>
<li>Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.</li>
<li>Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Waldorf Standards.</li>
<li>Monitor performance of staff with performance evaluations and discipline issues.</li>
<li>Make recommendations for training related issues when inconsistencies develop at the Front Desk operations.</li>
<li>Maximize room occupancy and overview up-selling techniques to promote hotel amenities, upgrades, and special services to enhance the guest experience and increase revenue.</li>
<li>Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager.</li>
<li>Complete daily checklists of duties for opening and closing operations to assure that appropriate reports are filed and use analysis and judgment skills when preparing room discrepancy report.</li>
<li>Conduct weekly training for new Team Members</li>
<li>Pre-allocate all VIP s and Hilton Honors Reservations so rooms maybe inspected, and at the same time to ensure amenities are delivered to the correct rooms.</li>
<li>Transmit daily Hilton Honors</li>
<li>In the absence of Rooms Controller to prepare daily forecast of expected arrivals and departures using analysis and judgment skills.</li>
</ul>

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