hotel front desk supervisor

CENTURY CASINO

<div><div><div><b>Job Title:</b> Front Desk Supervisor</div><div><b>
Department:</b> Hotel</div><div><b>
 Reports to:</b> Hotel Manager</div><div><b>
 FLSA Status: </b>Non Exempt<b><br>
</b></div><p></p><br>
<div><b>CENTURY CASINO CAPE GIRARDEAU</b></div><div>
At Century Casino Cape Girardeau, we offer exciting entertainment options to our guests every day. From live table games, to over 800 slot machines, two restaurants, and live entertainment, we have something for everyone! Our newest addition of a 69-room hotel with sweeping views of the Mississippi River adds more opportunities for our visitors to stay and play right here at Century Casino Cape Girardeau. Our team of over 200 staff are committed to providing the best entertainment experience for our guests.</div><div></div><div><b><br>
POSITION SUMMARY</b></div><div>
Century Casino Cape Girardeau is seeking an ambitious leader to join our team as the Front of House Supervisor at our world class casino on the banks of the Mississippi River in downtown Cape Girardeau. Successful candidates will excel at creating an atmosphere of superior customer service for our guests. The Front of House Supervisor will deliver a luxury guest experience from pre-arrival to post departure and every moment in between. Century Casinos are proud to provide a workplace for our team members that focuses on training, development, and advancement. Come and help make Century Casino Cape Girardeau&rsquo;s new hotel the entertainment destination in SE Missouri.</div><div></div><div><b><br>
ESSENTIAL POSITION DUTIES &amp; RESPONSIBILITIES</b></div><div>
The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.</div><div></div><div><b><br>
Customer Service</b></div><ul><li>
Interact with all guests and team members to positively influence the guest and team member experience. Demonstrate resilience when faced with difficult situations under all types of business conditions. Work effectively and courteously with fellow team members.</li><li>
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.</li><li>
Handle all guest challenges that arise and turn around guest challenges to exceed expectations, and create repeat clientele.</li></ul><div></div><div><b><br>
Management/Leadership</b></div><ul><li>
Responsible for supervising and managing team members at Front Desk, Night Audit, and Coffee Outlet.</li><li>
Work to implement new technology and processes to keep the hotel on the forefront of new innovation.</li><li>
Maintains team member schedules, reviews, updates, and approves team member timecards in ADP.</li><li>
Interviews potential team members, coaches, prepares and disciplines team members as required.</li><li>
Assists in the training of new team members, handles team member complaints and problems.</li><li>
Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.</li><li>
Develops, implements, and manages standard operating procedures.</li><li>
Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.</li><li>
Assists in the budget process for the department and provides recommendations; ensure compliance to departmental budget initiatives; verifies monthly financial statements and communicates any issues to finance.</li></ul><div></div><div><b><br>
Operations</b></div><ul><li>
Completes monthly inventory of hotel supplies including Sundry Shop, in compliance with SOX controls.</li><li>
Maintains working relationships and communicates with all departments.</li><li>
Operates all aspects of the front office computer system, including software maintenance, report generation and analysis, and simple configuration changes.</li><li>
Can carry out all responsibilities and duties of Front Desk Agents, Concierges and Baristas when necessary.</li></ul><div></div><div><b><br>
Compliance</b></div><ul><li>
Responsible for ensuring regulatory compliance within the area of authority and reporting potential issues to Executive Management; GM.</li><li>
Adheres to all gaming laws and regulations.</li><li>
Maintains strict confidentiality in all departmental and company matters.</li><li>
Adhere to regulatory, departmental and Company policies in an ethical manner and require others to do the same.</li></ul><div></div><div><br>
Must be able to work a flexible schedule as required by business operations, including nights, weekends, and holidays; shifts may change based on business needs.</div><div></div><div><br>
Performs other duties as assigned.</div><div></div><div><b><br>
ESSENTIAL PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT</b></div><div>
The physical/mental demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><div><br>
Physical Demands: Must be able to bend, kneel, stretch, push, pull and lift 40lbs. Must be able to remain on their feet for 8 hours a day.</div><div></div><div><br>
Mental Demands:</div><ul><li>
Must be able to maintain professionalism during high-volume business.</li><li>
Must stay calm under pressure.</li><li>
Must present solutions based on facts not feeling, and present long-term solutions.</li><li>
Must have extreme attention to detail.</li></ul><div></div><div><br>
Work Environment:</div><ul><li>
Must be able to work in a smoking environment.</li><li>
Must be able to work in a gaming environment with exposure to bright/flashing lights, crowds and above average noise levels.</li><li>
Must be able to work in varying temperatures.</li><li>
Must be able to work independently.</li></ul><div></div><div><b><br>
MINIMUM QUALIFICATIONS</b></div><div></div><div><br>
Experience/Education:</div><ul><li>
High school Diploma or equivalent is required, college experience an asset</li><li>
Previous experience working in hospitality or direct facing customer service is required.</li><li>
Previous supervisor or manager experience is required</li></ul><div></div><div><br>
Knowledge:</div><ul><li>
Familiarity with human resources best practices.</li><li>
Proficient in office software applications and competent computer skills.</li><li>
Knowledge of local attractions and amenities.</li></ul><div></div><div><br>
Other<b>:</b></div><br>
<div></div><ul><li>
Must be able to obtain and maintain a valid Level 2 Missouri Gaming License.</li><li>
Must be able to receive and maintain all required certification relating to the position.</li><li>
Must complete all required company training.</li></ul></div></div>

HOTEL FRONT DESK SUPERVISOR

Marriott International

<div><h4 class="jobSectionHeader"><b>Description</b></h4><p><b>
We are hiring a Front Desk Supervisor!
</b></p><p>Full Time Shift: must have flexible hours for each shift. 7am - 3pm and 3pm - 11pm</p><p>
Starting Rate: $18.00 per hour</p><p>
We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility &ndash; this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple years to Assistant General Manager roles!</p><p><b>
Responsibilities:</b></p><p>
Provide the highest quality of service to the customer at all times.</p><p>
Check guests in and out efficiently and in a friendly manner.</p><p>
Handle guest mail and messages per established procedures.</p><p>
Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.</p><p>
Take reservation requests efficiently.</p><p>
Answer switchboard in accordance with standards of proper telephone etiquette.</p><p>
Block rooms and handles special requests.</p><p>
Monitor room availability and offer AGM and GM assistance in yield management and restrictions.</p><p>
Handle safe deposits by guests per established procedures.</p><p>
Keep lobby and desk area clean and presentable.</p><p>
Have a thorough knowledge of emergency and security procedures.</p><p>
Here are some reasons our associates like working for us:</p><p>
Benefits (Full Time Associates only)</p><p>
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training &amp; development and career advancement opportunities.
</p><p>Why Concord?</p><p>
Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It&rsquo;s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.</p><p>
You take pride in your work, the hotel, and your employer to make sure we exceed our guests&rsquo; expectations. If this is you, we want you to contact us... Now!</p><p>
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.</p><p>
$18-$21.60</p><h4 class="jobSectionHeader"><b>
Qualifications</b></h4><p>
Full Time Shift: must have flexible hours for each shift. 7am - 3pm and 3pm - 11pm</p><h5 class="jobSectionHeader"><b>
Education</b></h5><ul><li>
<b>High School</b> (Preferred)</li></ul><h5 class="jobSectionHeader"><b>
Experience</b></h5><ul>
<li><b>Required</b><p>
Full Time Shift: must have flexible hours for each shift. 7am - 3pm and 3pm - 11pm</p>
</li>
<li><b>Preferred</b><p>
Starting Pay: $18.00 per hour</p>
</li>
<li><b>Required</b><p>
Experience in a Leadership Role.</p>
</li>
<li><b>Required</b><p>
Be courteous and respectful to guests, clients, co-workers.</p>
</li>
<li><b>Required</b><p>
Be punctual, reliable and flexible with scheduling according to business needs.</p>
</li>
</ul><p>Equal Opportunity Employer</p><p>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div>

Front Desk Supervisor

Hilton

<div><p>Front Desk Supervisor - Hampton Inn Charleston Historic District</p>
A Front Desk Supervisor with Hampton Inn is responsible for assigning work and ensuring the completion of daily tasks in Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.<br>
<br>
<b>What will it be like to work for this Hilton Worldwide Brand?</b><br>
<br>
With nearly 1,900 hotels globally, Hampton Hotels offer guests friendly service, clean rooms and comfortable surroundings, every time. Guests also enjoy free high-speed Internet access, free hot breakfast and more. Plus, Hampton guarantees 100% satisfaction with every stay &ucirc; if you're not satisfied, we don't expect you to pay.<br>
<br>
We provide our guests with all the things they need at a great price, delivering the experience on which our guests depend. Our approachable, authentic and helpful teams genuinely connect with guests. Hampton exists to anticipate a traveler's needs, creating the edge to advance their journey.<br>
<br>
Hampton is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.<br>
<br>
If you appreciate friendly service and are committed to Guest satisfaction, you may be just the person we are looking for to work as a Team Member with Hampton.
<br>
<br>
<b>What will I be doing?</b> As a Front Desk Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Desk operations in the hotel&AElig;s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:<ul><li>
Assign work and supervise team member performance in all Front Desk procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability</li><li>
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner</li><li>
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints</li><li>
Schedule, assign daily work, lead pre-shift meetings, inform and train team members</li><li>
Monitor, observe and assist in evaluating team member performance</li><li>
Monitor lobby traffic and adjust staffing accordingly</li></ul>
<b>What are we looking for?</b> Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: <b>H</b> Hospitality - We're passionate about delivering exceptional guest experiences. <b>I</b> Integrity - We do the right thing, all the time. <b>L</b> Leadership - We're leaders in our industry and in our communities. <b>T</b> Teamwork - We're team players in everything we do. <b>O</b> Ownership - We're the owners of our actions and decisions. <b>N</b> Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes in our Team Members:
<ul><li>Living the Values</li>
<li>Quality</li>
<li>Productivity</li>
<li>Dependability</li>
<li>Customer Focus</li>
<li>Teamwork</li>
<li>Adaptability</li></ul>
<br>
<b>What benefits will I receive?</b><br>
<br>
Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health &amp; Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.<br>
<br>
<b>EOE/AA</b></div>

Front Desk Supervisor - Hampton Inn Charleston Historic District

Aramark

<div><div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2></div><div><p>
The Guest Services Manager is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, smooth check-in/check-out processes, and efficient communication between guests and hotel departments. This role requires a dynamic leader who can manage a team of front desk agents, resolve guest concerns, and ensure the highest level of customer satisfaction, all while optimizing operational performance and maintaining the hotel?s standards of excellence.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2></div><div><p><b>
Team Leadership &amp; Supervision:</b></p><ul><li>
Manage and supervise the front desk team, including front desk agents, night auditors, and concierge staff.</li><li>
Recruit, train, and onboard new employees, ensuring they understand hotel policies, guest service expectations, and operational procedures.</li><li>
Provide ongoing coaching, feedback, and performance evaluations to promote team development, high morale, and retention.</li><li>
Develop and manage the front desk schedule to ensure adequate coverage and efficient operations.</li></ul><p><b>
Guest Service Excellence:</b></p><ul><li>
Ensure all guests receive exceptional service, from check-in to check-out, addressing concerns or special requests promptly and professionally.</li><li>
Handle guest complaints and feedback in a calm and effective manner, ensuring satisfactory resolutions.</li><li>
Collaborate with other hotel departments to ensure a seamless guest experience (e.g., housekeeping, maintenance, food &amp; beverage).</li><li>
Oversee VIP guest services, ensuring that special requests or amenities are handled promptly.</li></ul><p><b>
Operational Management:</b></p><ul><li>
Oversee the day-to-day operations of the front desk, including check-in/check-out procedures, room assignments, and guest services.</li><li>
Ensure front desk procedures are followed accurately, including guest registration, billing, payment processing, and maintaining security of guest information.</li><li>
Coordinate with tour directors, housekeeping and maintenance to ensure rooms are ready for check-in and handle any special requirements for guests.</li><li>
Manage room inventory, monitor overbooking, and assist with managing room rates and availability in collaboration with the Reservations Department.</li></ul><p><b>
Guest Billing &amp; Payments:</b></p><ul><li>
Oversee guest billing and payment processes, ensuring accuracy and compliance with hotel policies.</li><li>
Assist with resolving billing discrepancies and guest inquiries regarding charges or payments.</li></ul><p><b>
Front Desk Systems &amp; Technology:</b></p><ul><li>
Ensure proper usage and operation of the hotel?s Property Management System (PMS), ensuring data is entered accurately and in a timely manner.</li><li>
Stay updated on the latest software tools and technology enhancements to improve the guest experience and operational efficiency.</li><li>
Monitor front desk cash handling procedures, ensuring adherence to hotel policies and safeguarding of funds.</li></ul><p><b>
Staff Training &amp; Development:</b></p><ul><li>
Continuously train front desk staff on customer service, brand standards, and hotel policies.</li><li>
Hold regular team meetings to communicate any changes in procedures, guest feedback, and operational goals.</li><li>
Ensure that team members are up to date on safety protocols, emergency procedures, and hotel services.</li></ul><p><b>
Administrative &amp; Reporting Duties:</b></p><ul><li>
Prepare daily, weekly, and monthly reports on front desk operations, including occupancy rates, guest feedback, and financial performance.</li><li>
Track and report guest satisfaction metrics, identifying areas for improvement and implementing corrective actions when necessary.</li><li>
Assist with department budget planning, cost control, and staffing levels.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li><p><b>
Experience:</b></p><ul><li>
Minimum of 3-5 years of experience in a front desk or guest services role, with at least 1-2 years in a supervisory or management position in a hotel or hospitality environment.</li><li>
Experience with hotel Property Management Systems (PMS) and reservation systems is preferred.</li></ul><p><b>
Skills:</b></p><ul><li>
Strong leadership and team management skills, with the ability to motivate, guide, and develop a diverse team.</li><li>
Excellent communication and interpersonal skills, with the ability to interact with guests and staff professionally and effectively.</li><li>
Strong problem-solving skills and the ability to resolve guest concerns in a timely, effective manner.</li><li>
Proficient in MS Office Suite (Word, Excel, Outlook) and other hotel management software.</li><li>
Excellent organizational and time-management skills, with the ability to prioritize tasks and work under pressure.</li><li>
Must be able to lead, motivate, and communicate effectively with others.</li><li>
Strong organizational abilities are essential.</li></ul><p><b>
Physical Requirements:</b></p><ul><li>
Ability to stand for long periods of time, as well as sit at a desk or workstation for extended hours.</li><li>
Ability to lift up to 20 lbs. and perform occasional physical tasks such as stocking supplies or handling luggage.</li></ul><p><b>
Preferred Qualifications:</b></p><ul><li>
Associate Degree or Bachelors Degree in hospitality field preferred.</li><li>
A strong knowledge of personal computers is essential.</li><li>
Three years in hospitality services or like environment performing like duties as an Assistant Front Office Manager.</li><li>
Two years management experience.</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
About Aramark</b></h2></div><div><p><b>
Our Mission</b></p><p>
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.</p><p>
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
</p><p><b>About Aramark</b></p><p>
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.</p></div></div></div>

Guest Services Manager - Caprock

Alps Group of Hotels

<p>The <b>Hotel Front Office Manager</b> is responsible for overseeing all aspects of front desk operations at a hotel. This role involves managing guest services, supervising front desk staff, and ensuring a seamless check-in/check-out experience for guests. The manager also acts as the point of contact for guest complaints and inquiries, ensures efficient room allocation, and collaborates with other hotel departments to maintain high levels of customer satisfaction.</p><p><b>Essential Functions/Major Responsibilities: </b></p><p><b>Guest Services Management:</b></p><p>&middot; Ensure smooth check-in and check-out processes.</p><p>&middot; Handle guest complaints or concerns professionally and efficiently.</p><p>&middot; Provide information about the hotel, its services, and local attractions.</p><p>&middot; Ensure guest requests (e.g., room service, wake-up calls) are promptly fulfilled.</p><p>&middot; Maintain a high level of guest satisfaction and ensure repeat business.</p><p><b>Staff Supervision:</b></p><p>&middot; Manage, train, and supervise front desk staff.</p><p>&middot; Schedule shifts and ensure adequate staffing levels to handle peak periods.</p><p>&middot; Conduct performance evaluations and provide coaching and feedback.</p><p><b>Operational Management:</b></p><p>&middot; Ensure the front desk is well-stocked with necessary supplies.</p><p>&middot; Oversee room reservations, cancellations, and room assignments to maximize occupancy.</p><p>&middot; Maintain accurate guest billing, ensuring all charges are correctly applied and processed.</p><p>&middot; Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.</p><p><b>Financial Duties:</b></p><p>&middot; Handle cash and payment transactions, including credit card processing.</p><p>&middot; Ensure adherence to hotel pricing strategies and rates.</p><p>&middot; Oversee the daily revenue report and ensure all financial transactions are recorded.</p><p><b>Problem Solving and Conflict Resolution:</b></p><p>&middot; Address guest complaints and resolve issues in a timely and effective manner.</p><p>&middot; Manage emergencies and ensure guest safety during critical situations.</p><p><b>Collaboration:</b></p><p>&middot; Work closely with sales, marketing, and event management teams to support promotions and bookings.</p><p>&middot; Liaise with other departments (housekeeping &amp; maintenance) to ensure seamless operations.</p><p><b>Qualifications:</b></p><p><b>Education:</b> High School or GED &ndash; bachelor&rsquo;s degree in hospitality preferred</p><p><b>Experience:</b> A minimum of 2 years of experience as a front desk manager or similar.</p><p><b>Skills/Technical Requirements</b>:</p><ul><li>Basic accounting skills.</li><li>Great interpersonal and communication skills.</li><li>Good understanding of procedures and practices in the hospitality industry.</li><li>Must be detail-oriented with excellent analytical problem-solving skills.</li><li>Good management skills.</li><li>Good leadership and training abilities.</li><li>The ability to provide exceptional customer service.</li><li>Great computer skills and the ability to learn new skills quickly.</li><li>A professional appearance.</li></ul><p><b>Work Environment/Physical Demands: </b></p><ul><li>Office/Cubical</li><li>Ability to sit and stand for extended periods of time</li><li>Requires performance of repetitive tasks</li><li>May occasionally lift objects over 25 pounds</li><li>Specific vision abilities, close vision, distance vision and ability to adjust focus.</li></ul><p><b>Work Location:</b> In person</p><p><b>Job Type: </b>Exempt</p><p><b>Physical Demands &amp; Work Environment</b></p><ul><li>The role requires periods of standing, sitting, and moving throughout the property.</li><li>Must be able to lift and/or move up to 15 pounds frequently, and up to 25 pounds occasionally.</li><li>Vision abilities required include close vision, distance vision, and the ability to adjust focus.</li><li>Moderate noise levels and exposure to variable temperatures or conditions (e.g., kitchen environments) may occur.</li><li>Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</li></ul><p>Pay: $75,000.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Springhill Suites Front Office Manager

HEI Hotels & Resorts

<div><p><b>About Us</b></p><p></p>
Celebrate your style at Aloft Miami Airport, a hip new hotel that's only 15 minutes from Miami International Airport (MIA). We are different by design at the Aloft Miami Airport and it&rsquo;s all about fun at work in a relaxed environment with professionals constantly aspiring to exceed guest expectations. The Aloft brand is the perfect platform to enter the Hospitality industry with hands on exposure to Hotel Operations and a team that supports each other. We offer free parking for our associates, competitive pay and benefits in an environment that promotes growth and development. Are you ready to join our Vibrant Team? Let&rsquo;s have a chat to discuss how we can elevate your career.<p></p><p>
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!<br>
<br>
We value U.S. military experience and invite all qualified military candidates to apply.</p><p></p><p><b>
Overview</b></p><p></p>
Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.<p></p><p><b>
Essential Duties and Responsibilities</b></p><ul><li><p>
Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.</p></li><li><p>
Implement company and franchise programs.</p></li><li><p>
Prepare forecasts and reports and assist in the development of the room&rsquo;s budget.</p></li><li><p>
Monitor and maintain the front office systems and equipment to ensure their optimum performance.</p></li><li><p>
Track guest satisfaction surveys and maximize usage of the guest response tracking system.</p></li><li><p>
Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs.</p></li><li><p>
Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.</p></li><li><p>
Communicate both verbally and in writing to provide clear direction to staff.</p></li><li><p>
Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.</p></li><li><p>
Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied.</p></li><li><p>
Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.</p></li><li><p>
Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.</p></li><li><p>
Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.</p></li><li><p>
Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues.</p></li><li><p>
Regular attendance in conformance with the standards is essential to the successful performance of this position.</p></li><li><p>
Comply with attendance rules and be available to work on a regular basis.</p></li><li><p>
Perform any other job-related duties as assigned.</p></li></ul><p></p><p><b>
Qualifications and Skills
</b></p><ul><li><p>Minimum of 2 years Front Desk experience, preferably in leadership role.</p></li><li><p>
Proficient with PMS system.</p></li><li><p>
Advanced knowledge of brand&rsquo;s reward program.</p></li><li><p>
Able to handle cash and credit transactions.</p></li><li><p>
Computer literacy and financial management a must.</p></li><li><p>
Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.</p></li><li><p>
General knowledge of local area attractions and transportation.</p></li><li><p>
Able to observe and detect signs of emergency situations. Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates.</p></li><li><p>
Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations, including, but not limited to the following statues and their comparable state and local laws.</p></li><li><p>
Able to establish and maintain effective working relationships with associates and customers.</p></li><li><p>
Able to make sound business decisions and take action quickly based on previous experience and good judgment.</p></li><li><p>
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.</p></li><li><p>
Effective verbal and written communication skills.</p></li><li><p>
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.</p></li></ul><p></p><p><b>
Compensation</b></p><p></p>
Tipped/Service Charge Eligible? No<p></p>
Discretionary Performance Bonus Eligible? Yes<p></p><p><b>
Benefits</b></p><p></p><div><div><div><p>
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!<br>
<br>
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.</p></div></div></div><p></p><p>
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</p></div><p></p>

Front Office Manager - PM Shift

<div><p>Front Desk Supervisor</p><p>
A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Supervise Front Desk operations during your assigned shift to a consistently high standard</li>
<li>Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
<li>Advise your shift team of any special events or VIP Guests in the hotel that day</li>
<li>Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work</li>
<li>Maximize sales revenues through up-selling and marketing program</li>
<li>Manage Guest requests, inquiries, and complaints promptly and completely</li>
<li>Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service</li>
</ul><b>What are we looking for?</b><p><br>
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Front Office experience in the hotel, leisure, and/or retail sector</li>
<li>Strong commercial/business awareness and demonstration of sales capabilities</li>
<li>Calm, organized work ethic with the ability to prioritize and meet deadlines</li>
<li>Excellent supervisory, inter-personal, and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>A relevant supervisory/management certificate/diploma or degree</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

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