hotel front desk supervisor

Commonwealth Hotels

<div><div>Join Our Team at the DoubleTree by Hilton Manhattan Kansas! 
 
The DoubleTree by Hilton Manhattan, Kansas is seeking a Part-Time Hotel Guest Service Supervisor, Hotel Front Desk Supervisor or Hotel Front Office Supervisor 
 
About Us: 
DoubleTree Manhattan, near Kansas State University, is the ideal place to grow your career in hospitality. Just minutes from Sunset Zoo and Aggieville, our pet-friendly hotel offers a heated indoor pool, hot tub, fitness center, and versatile meeting space. We are committed to creating exceptional experiences for guests and an outstanding workplace for our team. 
 
Why This Role? 
Working as a DoubleTree by Hilton Manhattan, Kansas, Front Desk Supervisor, Hotel Guest Service Supervisor, Hotel Front Desk Supervisor or Hotel Front Office Supervisor at the Doubletree by Hilton Manhattan, Kansas offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Supervisor, Hotel Front Desk Supervisor or Hotel Front Office Supervisor allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. 
</div><div>What&rsquo;s In It for You? 
Comprehensive Benefits: Medical, Dental, and Vision BENEFITS DAY ONE! 
Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts 
Time Off: Vacation, Personal Days, and Holiday Pay 
Exclusive Discounts: Hotel, food, and beverage savings for personal travel 
Professional Growth: Online training courses 
Additional Support: Employee Assistance Program, jury duty leaves, bereavement leave, and more</div>
<div></div><div>Key Responsibilities for the Part-Time Hotel Guest Service Supervisor, Hotel Front Desk Supervisor, or Hotel Front Office Supervisor include:</div>
<ul><li>Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.</li>
<li>Maintains day-to-day operations of the Front Desk.</li>
<li>Establishes and maintains appropriate service standards for all Front Office areas.</li>
<li>Maintains proper cash handling procedures and appropriate over and short documentation.</li>
<li>Adheres to all hotel policies about hiring, disciplinary actions, and required training documentation.</li>
<li>Working Front Office Manager covering all short-staffed shifts, including audits.</li>
</ul>
<div> 
What We are Looking for in a Part-Time Hotel Guest Service Supervisor, Hotel Front Desk Supervisor or Hotel Front Office Supervisor:</div>
<ul><li>Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.</li>
<li>Familiarity with using computers and software systems, especially reservation or property management systems (PMS)</li>
<li>Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.</li>
<li>Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.</li>
<li>Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.</li>
<li>Hospitality or Front Desk Experience (Preferred)</li>
<li>A high school diploma or equivalent</li>
<li>Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.</li>
</ul><div>Applicants should have the flexibility to work weekends &amp; holidays 
 
Why Commonwealth Hotels? 
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results. 
 
Explore Our Hotel: 
https://www.hilton.com/en/hotels/mhkrddt-doubletree-manhattan/ 
 
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs. 
 
Join us in shaping the future of hospitality in Manhattan, Kansas! Apply today!</div></div>

Front Desk Supervisor

Ascent Hospitality Management

<div><div>Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we&rsquo;re not about numbers&hellip;we&rsquo;re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we&rsquo;re constantly looking for individuals who work well together for a unified purpose. For our leadership, we&rsquo;re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you&rsquo;re all about, consider joining our Team. 

 
Ascent Hospitality is looking for a uniquely qualified hospitality leader to be our Front Desk Supervisor! 

 
The Front Desk Supervisor is responsible for the supervision of front desk operations; assisting guests upon check-in/out, processing reservations in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. Effective supervision of assigned staff to ensure guest satisfaction, positive employee relations and achievement of overall financial results. 
</div><div><div>BENEFITS:</div>
<ul><li>Competitive Salary!</li>
<li>Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!</li>
<li>401k with employer MATCH!</li>
<li>Paid PTO!</li>
<li>Uniforms Provided for most positions!</li>
<li>Team Member Hotel Discount Program!</li>
</ul>
</div><div> 
ESSENTIAL FUNCTIONS:</div>
<ul><li>Accountable for guest satisfaction by ensuring service standards are met and guests&rsquo; needs and concerns are responded to in a timely manner with a focus on service recovery when applicable.</li>
<li>Works side by side with staff to train and model appropriate guest service standards.</li>
<li>Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations.</li>
<li>Anticipates and responds to guests in a friendly and positive manner.</li>
<li>Process check-ins and check-outs, verify billing, create reservations, and process special requests.</li>
<li>Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.</li>
<li>Assists in achieving business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.</li>
<li>Assist with interviewing, hiring, coaching, and development of front office associates.</li>
<li>Evaluates staff performance and coaches to ensure standards are met.</li>
<li>Works in conjunction with manager to deliver discipline/corrective action and make termination decisions.</li>
<li>Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.</li>
<li>Ensures all required training for department employees is completed and training records are maintained.</li>
<li>Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results.</li>
<li>Utilizes available resources and adheres to Marriott training policies.</li>
<li>Promotes collaboration and positive, professional work environment.</li>
<li>Responsible for assisting in effective labor management through proper scheduling, monitoring, and adjusting based on business needs.</li>
<li>Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.</li>
<li>Monitors room availability, follows restrictions, and all booking policies and procedures.</li>
<li>Drives sales and maximizes revenue by up-selling rooms and amenities.</li>
<li>Uses expertise to suggest and implement changes to front desk operations as needed, while maximizing revenue and occupancy.</li>
<li>Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.</li>
<li>Must have high attention to detail, good communication skills and leadership ability.</li>
<li>Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving.</li>
<li>Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all Marriott Standard Operating Procedures.</li>
<li>Conduct routine inspections of front desk operations to maintain standards per Marriott, local, state and federal regulations.</li>
<li>Ensures a clean and safe work environment, and follows all Hotel Brand procedures for guest/employee incidents.</li></ul> 
<div></div><div> 
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:</div>
<ul><li>Must have one (1) or more years&rsquo; prior guest service experience, preferably in hospitality.</li>
<li>Must have basic computer knowledge and excellent written and verbal skills needed.</li>
<li>Must have excellent communication and organizational skills.</li>
<li>Must have the ability to understand, read, write and speak English and communicate with guests and Team Members of other departments.</li>
<li>Must be familiar with operation of office equipment such as: copier, printer, facsimile machine, telephone etc.</li>
<li>Must have the ability to apply commonsense understanding to carry out instructions given.</li>
<li>Must have the ability to comply in standardized situations with only occasional or no variables.</li>
<li>Must have the ability to work flexible shifts</li>
<li>Must have excellent customer service skills.</li>
<li>Must be able to work without constant supervision.</li></ul> 
<div></div><div> 
PHYSICAL DEMANDS:</div>
<ul><li>While performing the duties of this job, the employee will be required to stand for long periods of time; using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, talk and hear.</li>
<li>May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.</li>
<li>Must be capable of effectively using close vision, distance vision, and color vision.</li>
<li>Able to operate in mentally and physically stressful situations</li></ul> 
<div></div><div>QUALIFICATION STANDARDS:</div>
<ul><li>High school diploma or equivalent required some college or college degree preferred.</li>
<li>A minimum of one (1) year related experience in hotels or customer service preferred</li>
<li>Must be able to work in team environment</li></ul> 
<div></div><div>EEO Employer</div></div>

Homewood Suites by Hilton

Job Overview We are seeking an energetic and detail-oriented Front Desk Manager to lead our guest services team at a vibrant hospitality establishment. In this pivotal role, you will be the first point of contact for guests, ensuring their experience is seamless, welcoming, and memorable. Your leadership will drive exceptional customer service, streamline front desk operations, and uphold the highest standards of hospitality. If you thrive in a fast-paced environment and possess a passion for guest relations, this opportunity is perfect for you to make a positive impact every day!Duties<ul><li>Oversee daily front desk operations, including check-in/check-out procedures and guest inquiries</li><li>Manage multi-line phone systems and ensure prompt, professional phone etiquette</li><li>Lead and motivate front desk staff to deliver outstanding guest services and maintain high standards of hospitality</li><li>Handle guest complaints and resolve issues efficiently to ensure guest satisfaction</li><li>Conduct night audits to reconcile daily financial transactions and prepare reports</li><li>Coordinate with housekeeping, maintenance, and other departments to meet guest needs promptly</li><li>Maintain accurate records of reservations, guest preferences, and billing information</li><li>Foster a welcoming atmosphere that promotes guest loyalty and positive reviews</li></ul>Qualifications<ul><li>Proven experience in hotel management or hospitality management roles with a focus on front desk operations</li><li>Bilingual or multilingual skills to communicate effectively with diverse guests</li><li>Strong customer service skills with the ability to handle challenging situations gracefully</li><li>Knowledge of hotel management software and multi-line phone systems</li><li>Experience with night audit procedures and guest relations management</li><li>Excellent communication skills, including phone etiquette and interpersonal interactions</li><li>Ability to lead a team, prioritize tasks, and work efficiently under pressure</li><li>Previous hotel or resort experience highly preferred</li></ul>Join us in creating exceptional guest experiences through energetic leadership and dedicated service. We value passionate professionals committed to hospitality excellence!Work Location: In person

Front Desk Manager

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 Since opening in 1928, our legendary property has been the preferred address for celebrities, royalty and the international elite &mdash; and it&rsquo;s easy to see why. Located at the intersection of Wilshire Boulevard and Rodeo Drive, we put you in the enviable heart of Beverly Hills, with designer shopping, fine dining and postcard-worthy views at our doorstep.
 
 
 
 Assistant Front Desk Manager
 
 
 
 
 Beverly Wilshire, A Four Seasons Hotel
 
 
 
 The Beverly Wilshire, A Four Seasons Hotel is looking for an Assistant Front Desk Manager who oversees, directs and controls the activities of the various Rooms departments, with a focus on Front Desk, will also oversee the operation of Housekeeping, Concierge, Bell Staff, Driveway and CORE, in the absence of a manager. In addition, the overnight coverage will ensure supervision of all departments assigned on the overnight shift.
 
 
 The ideal person shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape guest experience by providing exceptional knowledge and service in support of our world-renowned hotels
 
 
 Work authorization for the location is required.
 
 
 
 Join Our Team
 
 
 
 Located at the intersection of Wilshire and Rodeo, an international cast of personalities comes together amid urban buzz, Hollywood glamour and a sophisticated California vibe. Experience CUT, Wolfgang Puck's, and become part of a iconic hotel of the Four Seasons Portfolio.
 
 
 Work on a team that is built on mutual respect, collaboration, excellent service and passion for providing above and beyond guest experiences. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine&rsquo;s 100 Best Companies to work for since 1998.
 
 
 
 The Role
 
 
 
 The Assistant Front Desk Manager will act as the manager on duty in the hotel when senior managers are not available. Will manage shifts in the Rooms Departments as required.
 
 
 Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons&rsquo; policies. Ensures guests are provided with an exemplary level of service in keeping with the Four Seasons standards. Responsible for any related assignments to the Rooms division
 
 
 
 Job Functions
 
 
 
 <ul>
 <li>
 Manages the staff at the Front Desk, Bell Desk, Driveway, Housekeeping and Concierge and ensures oversight of the CORE team in the absence of the department manager as assigned. Directs all activities of the employees and ensure communications and follow-up on any problems, guest requests or special requirements. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed.
 </li>
 <li>
 Reviews and monitors schedules of staff under their responsibility. Frequently tours the hotel to ensure maintenance and upkeep. Monitors employee activities to assure that standards are being met, staff is being supported and guest needs are being met.
 </li>
 <li>
 Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
 </li>
 <li>
 Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
 </li>
 <li>
 Assures that all financial and credit procedures are followed. Ensure daily follow up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Ensure posting and collection of garage revenues. Checks cashiers&rsquo; work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
 </li>
 <li>
 Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation.
 </li>
 <li>
 Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Ensure proper management and tracking of all guest packages through Key. Settles bill accurately through credit card or cash transaction. Reviews late arrivals, next day early arrivals and departures to plan for the next day&rsquo;s activities. Plans ahead in the event of overselling the hotel, to ensure walk guests are identified and local hotels are secured for relocation.
 </li>
 <li>
 Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests, monitor valet parking, parking revenue and manage guest requests.
 
 
 </li>
 </ul>
 
 What to Expect: You Will&hellip;
 
 
 
 <ul>
 <li>
 Be part of a cohesive team with opportunities to build a successful career with global potential
 </li>
 <li>
 Have access to a robust benefit plan
 </li>
 <li>
 Have the opportunity to engage in diverse and challenging work
 </li>
 <li>
 Derive a sense of pride in work well done
 </li>
 <li>
 Be recognized for excellence
 
 
 </li>
 </ul>
 Salary: $75,000.00 - $82,400.00
 
 
 Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
 
 
 Learn more about what it is like to work at Four Seasons &ndash; visit us:
 
 
 http://jobs.fourseasons.com
 
 
 http://www.linkedin.com/company/four-seasons-hotels-and-resorts
 
 
 Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
</div>

Assistant Front Desk Manager

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore&rsquo;s Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays. Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach.
 
 
 Oversees the Front Desk and Concierge operations and acts as the manager on duty in the hotel when senior managers are not available. Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons&rsquo; policies.
 
 
 
 What To Expect From Your Employee Experience
 
 
 
 <ul>
 <li>
 Salary Range: $62,000 - $66,000
 </li>
 <li>
 Medical, vision and dental insurance
 </li>
 <li>
 Complimentary life insurance
 </li>
 <li>
 Short-term disability insurance
 </li>
 <li>
 Paid time off and holiday
 </li>
 <li>
 401k Retirement Plan
 </li>
 <li>
 Exciting training and development opportunities
 </li>
 <li>
 Complimentary employee meals
 </li>
 <li>
 Complimentary room nights at Four Seasons hotels around the world
 </li>
 <li>
 Discounted employee parking
 </li>
 <li>
 And Much More!
 
 
 </li>
 </ul>
 
 Miscellaneous
 
 
 
 US work authorization is required
 
 
 Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
 
 
 Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.
</div>

Hilton

<div>
 A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.
 
 
 
 What will I be doing?
 
 
 
 As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Supervise Front Desk operations during your assigned shift to a consistently high standard
 </li>
 <li>
 Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
 </li>
 <li>
 Advise your shift team of any special events or VIP Guests in the hotel that day
 </li>
 <li>
 Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
 </li>
 <li>
 Maximize sales revenues through up-selling and marketing program
 </li>
 <li>
 Manage Guest requests, inquiries, and complaints promptly and completely
 </li>
 <li>
 Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Front Office experience in the hotel, leisure, and/or retail sector
 </li>
 <li>
 Strong commercial/business awareness and demonstration of sales capabilities
 </li>
 <li>
 Calm, organized work ethic with the ability to prioritize and meet deadlines
 </li>
 <li>
 Excellent supervisory, inter-personal, and communication skills
 </li>
 <li>
 A passion for delivering exceptional levels of Guest service
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 A relevant supervisory/management certificate/diploma or degree
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Kuwait Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

North Point Hospitality Group

<div>About North Point Hospitality 
North Point Hospitality was started in 1978 and is located in Atlanta, Georgia. We build high-quality hotels in popular areas. Over the years, we&rsquo;ve worked with big hotel companies like Hilton and Marriott to create these projects. So far, we&rsquo;ve built 38 hotels from the ground up, investing over $600 million. Today, we own and manage 9 hotels in the Southeast, including 8 that are part of the Hilton and Marriott brands. We&rsquo;re also working on 5 more hotels that are either being built or planned. 
What do we bring to the table? 
<ul><li>
Free Parking / On Bus Route</li><li>
Early Access to Earned Wages</li><li>
Medical, Dental and Vision Insurance</li><li>
Travel Discounts</li><li>
 401K Match</li><li>
 PTO After 90 Days</li><li>
Competitive Pay</li><li>
What you'll do (mostly this...other duties may be assigned):</li></ul><ul><li>
Assist in the management of all Front Office operations to include, but not limited to guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation</li><li>
Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward</li><li>
Recruit, interview and train team members</li><li>
Assist in monitoring and assessing service and satisfaction trends, address issues and make improvements accordingly</li><li>
Oversee the VIP guest process including, but not limited to, reviewing VIP reservations and ensuring smooth check-in/check-out</li><li>
Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue</li><li>
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, and knowledge of the local area and events</li></ul> 
What you should bring to the table:<ul><li>
Professionalism</li><li>
Ability to delight by anticipating guest needs and responding in a friendly, helpful manner</li><li>
Ability to display a consistently caring and respectful attitude</li><li>
Act as a gracious host to guests, vendors and candidates for employment</li><li>
High School diploma or equivalent</li><li>
3-5 years&rsquo; guest services experience or equivalent</li></ul></div>

Assistant Front Office Manager

Search 10000+ Hotel front desk supervisor jobs near you this May. New roles added regularly across leading industries. Apply today.

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