hotel front desk supervisor

Hilton

<div>Front Desk Supervisor (Night)
A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. 
 
What will I be doing? 
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Supervise Front Desk operations during your assigned shift to a consistently high standard</li>
<li>Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
<li>Advise your shift team of any special events or VIP Guests in the hotel that day</li>
<li>Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work</li>
<li>Maximize sales revenues through up-selling and marketing program</li>
<li>Manage Guest requests, inquiries, and complaints promptly and completely</li>
<li>Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service</li>
</ul>What are we looking for? 
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Front Office experience in the hotel, leisure, and/or retail sector</li>
<li>Strong commercial/business awareness and demonstration of sales capabilities</li>
<li>Calm, organized work ethic with the ability to prioritize and meet deadlines</li>
<li>Excellent supervisory, inter-personal, and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>A relevant supervisory/management certificate/diploma or degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Desk Supervisor (Night)

LEGOLAND® Dubai Resort

<div>
 
 
 Scope of work
 
 (JOB PURPOSE)
 
 
 The Front Office Supervisor is responsible for assisting the Front Office Manager with day to day operations, acting as the first line of guest recovery, answering and responding to internal and external guest needs and deliver outstanding guest service.
 
 
 
 
 
 
 Main Responsibilities
 
 
 
 Responsible and held accountable to all responsibilities of a front desk agent which include but not limited to :
 
 
 
 
 <ul>
 <li>
 Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established in the hotel&rsquo;s systems.
 </li>
 <li>
 Maintains and improves the quality of the guests experience
 </li>
 <li>
 Processes all payments according to established hotel requirements
 </li>
 <li>
 Provides information and assistance to all guests and visitors
 </li>
 <li>
 Provides prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information
 </li>
 <li>
 Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX
 </li>
 <li>
 Plays an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance and following designated roles of printing necessary reports
 </li>
 <li>
 Assists guest services, housekeeping and maintenance staff with accommodating guest requests
 </li>
 <li>
 Creates a work environment that promotes teamwork, recognition and mutual respect.
 </li>
 <li>
 Maintains confidentiality of all guests
 </li>
 <li>
 Provides ideas and suggestions for new products, services, technology and processes to ensure the resort&rsquo;s vision and in anticipation of changing guest needs.
 </li>
 <li>
 Ability to multitask and prioritize departmental functions to meet deadlines.
 </li>
 <li>
 Maintains and organizes site Inspections by keeping detailed records of when site inspections are to occur, selecting rooms and communicating to necessary department heads.
 </li>
 <li>
 Maintains and controls safe while on duty, keeping detailed records of all transactions.
 </li>
 <li>
 Provides new hires with adequate training and ongoing training for all other front desk employees.
 </li>
 <li>
 Provides lateral support to retail team by assisting with manager overrides, discounts and returns.
 </li>
 <li>
 Works diligently at continuously working with Front Office Manager on operation improvements.
 </li>
 <li>
 Completes audits on Front Office checklist to ensure completion on a daily/shift basis.
 </li>
 </ul>
 
 
 
 
 
 Health &amp; Safety
 
 
 
 Managers/Supervisors are responsible for all aspects of Health, Safety &amp; Security within their department, in line with the Group Policy (HS001). They must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees under their management are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.
 
 
 
 
 
 
 Qualifications, Experience, &amp; Skills
 
 
 <ul>
 <li>
 High school diploma or equivalent experience required
 </li>
 <li>
 1 &ndash; 3 years of Hotel front desk experience using OPERA PMS or equivalent preferred.
 </li>
 <li>
 Must be able to speak English and Arabic language clearly and fluently or local/regional language standard.
 </li>
 <li>
 Provide excellent customer service and maintain a professional demeanor.
 </li>
 <li>
 Ability to communicate effectively with others both verbally and written.
 </li>
 <li>
 Must have excellent guest service skills, proven conflict resolution skills, and proven leadership skills to drive initiatives to improve the team and the business.
 </li>
 <li>
 Ability to stand for long periods of time. Must be able to work a flexible schedule including evenings, weekends, and holidays.
 </li>
 </ul>
</div>

Front Office Supervisor

FIVE Hotels and Resorts

Join the FIVE Tribe as a Front Office Supervisor and get ready to make waves in the hospitality industry.We are looking for a driven self-starter with excellent communication, leadership, and organizational skills. As an astute creative and critical thinker, you can conceptualize and implement innovative solutions in a fast-paced environment. The Candidate A driven self-starter with excellent communication, leadership, and organizational skills. You have a keen eye for detail and execute tasks proactively with precision and finesse. A 'can-do' attitude coupled with an inherent flair for taking ownership makes you a highly motivated go-getter. What We're Looking For <ul><li>A proven track record of 2-3 years in Front Office within a hotel, leisure, or retail, delivering sensational experiences.</li><li>A welcoming and enthusiastic energy that sets the tone for a sensational guest experience.</li><li>An elevated and energetic conversationalist, engaging guests with lively discussions.</li><li>Impeccable communication skills, both verbal and written, with fluency in English.</li><li>Computer literacy, with a mastery of Word, Excel, and Outlook, and exceptional knowledge of Hotel PMS, specifically Opera.</li><li>Next-level organizational and leadership skills, effectively leading and inspiring the FIVE Tribe to new heights.</li><li>Skills in improving customer satisfaction and driving profitability, showcasing a commitment to industry-leading standards.</li><li>A proactive nature, coupled with a meticulous eye for detail, ensures every aspect of the operation is perfectly curated.</li><li>'FIVE-styled' visionary thinking, finding creative solutions while taking ownership for all duties and tasks assigned.</li><li>A teamwork-oriented mindset, fostering collaboration and cooperation among FIVE Tribe members to achieve collective success.</li><li>Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the hotel.</li><li>A hands-on attitude, fueled by a 'can-do!' spirit.</li></ul> Key Responsibilities <ul><li>Arrives to work promptly, always adhering to FIVE's grooming standards and maintaining a polished, 'FIVE-styled' appearance.</li><li>Oversees the efficient operations of reception, ensuring an exquisite check-in and check-out experience for guests.</li><li>Provides support to team members in handling guest requests and inquiries, aiming for sensational guest satisfaction.</li><li>Keeps the Front Office Manager and Reception Supervisors fully informed about any relevant feedback from guests, maintaining a gold standard of service.</li><li>Always exhibits the highest standard of customer service, offering bespoke assistance to meet guest needs.</li><li>Advises relevant departments about special events or VIP guests in the hotel, ensuring a remarkable experience.</li><li>Possesses a 'FIVE-star' knowledge of all hotel room categories, room rates, packages, promotions, and other product knowledge, essential for daily duties.</li><li>Maintains a watchful eye on the appearance, grooming standards, and performance of the Front Office Team, emphasizing training and teamwork for a truly 'FIVE-styled' experience.</li><li>Strategically maximizes room occupancy and utilizes upselling techniques to promote FIVE's sensational services and facilities.</li><li>Ensures fellow Front Office 'FIVERs' have expert knowledge of room types, hotel facilities, dining venues, shop hours, function rooms, and daily events, maintaining an impeccable level of awareness.</li><li>Demonstrates positive leadership characteristics, which inspire FIVE Tribe members to exceed expectations.</li><li>Adheres to legal requirements regarding fire safety, bomb threats, and health and safety, ensuring a boundary-breaking level of compliance.</li><li>Anticipates and caters to guests' needs, delivering exquisite service that elevates guest satisfaction.</li><li>Strives for top-notch service, embracing the disruptive and visionary approach that makes FIVE an industry-leading lifestyle destination.</li><li>Adheres to FIVE's remarkable brand standards, ensuring a boundary-breaking experience.</li><li>Collaborates with other departments, promoting a positive culture and cultivating a next-level 'vibe at FIVE.'</li><li>Attends required training sessions to stay at the cutting edge of their profession.</li><li>Upholds professional confidentiality, safeguarding FIVE's trade secrets with integrity.</li><li>Maintains a 'FIVE-star' awareness of concierge desk, business center, guest relations, and loyalty club policies and procedures to offer an award-winning experience.</li><li>Executes all tasks efficiently and thoroughly, in line with FIVE's highest expectations.</li></ul> The Team 'FIVERs' are cultured yet chic, confident yet self-effacing, and work hard to play even harder. As a FIVE Tribe member, you'll personify the distinct 'vibe at FIVE' and apply it to create insta-perfect experiences for our guests that keep them coming back for more. An Equal Opportunity Employer FIVE is committed to hiring a diverse and inclusive workforce as an equal-opportunity employer. FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws.

Front Office Supervisor - FIVE LUXE JBR

Accor Hotels

Overview Company Description"Why work for Accor?"We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! We are Heartists"Heartist" describes both our culture and who we are. Everything we do comes from the heart, and we're experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!We believe that the world is more welcoming when we're connected. So that we see what we have in common, instead of what sets us apart.Life in MövenpickThe Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.We enable our guests to Savour the flavor of life, balancing small indulgence with what's good for them- and good for the world. The Role The Role<ul><li>Under the guidance and supervision of the Front Desk Manager and / or the Night Manager, and within the limits of the established Accor and OSM (Operational Standards Manual), his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.</li><li>Must be thoroughly familiar with all Mövenpick corporate and local Operational Standards and ensure they are followed. He / She is responsible for supervising the operations at the front desk according to our hotel standards in order to ensure guest satisfaction under the control of the Rooms Division Manager in the accomplishment of their objectives. Must assist in accomplish obligations and goals as outlined below:</li></ul>Key Deliverables and ResponsibilitiesPlanning & Organizing:<ol><li>Coordinating purchasing for the front office departments with the finance team as per the hotel procedures</li><li>Plan and coordinate all move in and move out activity with and relevant departments</li><li>Adhere to and monitor departmental operating expenses as per departmental budget and forecast.</li><li>Review and monitor departmental work schedules, oversee that departmental payroll is in line with budgets.</li></ol>Operations:<ol><li>Prepare for daily arrivals in terms of room allocation, amenities and special requests of guests.</li><li>Announce VIP rooms to Housekeeping and F&B departments</li><li>Ensure VIP rooms are ready, checked and all in order prior arrival</li><li>Attend management morning briefing if needed/requested</li><li>Take responsibility of your shift & handle situations, ensure that reception team on shift is looked after and helped if needed</li><li>Register and process check in for all arrivals</li><li>Conduct daily briefing & ensure IQ standard is followed</li><li>Perform Check in & Check Out at the reception</li><li>Be part & lead in success of Circle M enrolment and assist to achieve the hotel target</li><li>Ensure Cherish program is mentioned in every briefing and collect daily comments from the team in order to achieve monthly target</li><li>Check online comments (TripAdvisor, etc.) and investigate issues then report to the manager</li><li>Ensure guest comments are investigated and reply back to guest accordingly</li><li>Assist in achieving Trust You targets</li><li>Attend guest requests and take action accordingly</li><li>Handle guest complaints and take action immediately to ensure satisfaction is delivered</li><li>Assist Hotel Manager on Duty when/if required</li><li>Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon guests' departure.</li><li>Handle walk in counter reservation at all times and process call in reservation when room reservations section is closed.</li><li>Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.</li><li>Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</li><li>Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>Check Paymaster daily and give feedback RDM with action taken</li><li>Encourage rooms & breakfast upselling daily to the team and share result and feedback</li><li>Check Hotel situation, occupancy, functions, groups, MIPs</li><li>File daily reception report and documents systematically.</li><li>Give a proper training & induction for all new reception joiners and ensure Opera V9 is the PMS used in training</li><li>Maintain daily courtesy call sheet and share feedback/action with the manager</li><li>Attend Credit meeting when requested</li><li>Attend Revenue meetings when requested.</li><li>At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs.</li><li>To effectively handle all guest complaints concerning the Front Office in co-ordination with the Rooms Division Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager.</li><li>Other duties as assigned.</li><li>Perform duties in a manner that respects Mövenpick Hotels & Resorts' Core Behaviours which are Trust, Relationship, Entrepreneurship and Drive.</li><li>Assist in Task Force Teams for new openings</li><li>Carry out any other reasonable task (which may not be stated here) as requested.</li><li>Attend and chair the daily briefings</li></ol>Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:<ul><li>Ensure proper care of all equipment and furniture entrusted for Heartists use.</li><li>Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.</li><li>Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.</li><li>Respects and ensures respect of the hotel's commitments to the "Environment Charter" of Accor program (saving energy, recycling, sorting waste etc).</li><li>Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.</li><li>Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.</li><li>Does not disclose any financial information or any other information of the Accor Hotels.</li></ul>Our ValuesOur values are our common language, they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread -beyond professions, persons, countries and cultures- the sense of hospitality and service, our strength and nourishment of the Group's success worldwide.Guest PassionWe obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first, we care for them. We go the extra mile for them. We enjoy doing it.Sustainable PerformanceWe believe that hospitality has the power to unlock a better tomorrow. We act for good to support & empower the communities in which we live and protect the planet that you visit.RespectWe are connected with the world, and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you, whoever you are. We care for the planet.Spirit of ConquestOur guests are globetrotters, and so are we. We want to be where they want to be. We explore, we initiate, and we develop. We are ambitious for our guests. We make the impossible possible, we have fun doing it.TrustHospitality is a team sport, and we're stronger when we trust and support each other. We believe in natural kindness, respect our differences and value all voices. We work as one team, to say what we do, and do what we say.InnovationWe dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible and Qualifications Diploma or Degree in Hotel Management Additional Information Strong interpersonal and problem solving abilities Fluency in English and Arabic, additional languages are a plus

Shangri-La Group

<div>
 
 Find Your Shangri-La in Shangri-La
 
 
 
 
 Shangri-La Jeddah
 
 
 
 Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
 
 
 <ul>
 <li>
 203 stylish rooms and suites plus 17 luxury serviced apartments.
 </li>
 <li>
 5 restaurants and lounges, including the legendary Shang Palace
 </li>
 <li>
 Convenient for Jeddah&rsquo;s popular landmarks and Red Sea Mall
 </li>
 <li>
 116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.
 
 
 </li>
 </ul>
 
 Job Summary
 
 
 
 The Front Office Duty Manager is responsible for rooms&rsquo; inventory and ensuring that guests&rsquo; requests and preferences are met and works on a partnership with the Housekeeping Rooms Controllers to ensure smooth running of rooms&rsquo; preparation. Also supervises the Front Desk.
 
 
 
 As a Front Office Duty Manager, we rely on you to,
 
 
 
 <ul>
 <li>
 Supervises all Front Office Service by making sure that these services are available and carried out with efficiency.
 </li>
 <li>
 To have knowledge of the operational systems at Front Office.
 </li>
 <li>
 Oversees and directs all aspects of Front Office and Guest Services areas.
 </li>
 <li>
 To have knowledge of Shangri&hyphen;La&rsquo;s standard operating policies and procedures.
 </li>
 <li>
 Be well versed with the daily arrival and the type of arrival guests. Eg, Return guest, Shangri-La Circle, VIP etc.
 </li>
 <li>
 To have knowledge of Shangri&hyphen;La&rsquo;s Programmes e.g. Golden Circle, FFP, Guest History.
 </li>
 <li>
 Builds relationship with guests to delight and gain loyalty.
 </li>
 <li>
 Supervises Front Office operation and workflow to maximize guests&rsquo; satisfaction.
 </li>
 <li>
 Conducts training of new staff when necessary.
 </li>
 <li>
 Ensures that &ldquo;shift reports&rdquo; are printed and &ldquo;Traces&rdquo; are followed up accordingly.
 
 
 </li>
 </ul>
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 At least 2 years as Assistant Front Office Manager in an international class hotel
 </li>
 <li>
 Takes ownership and initiative
 </li>
 <li>
 Ability to lead a team
 </li>
 <li>
 Communicates and writes with fluency in English (as well as the Arabic language)
 </li>
 <li>
 Pleasant, friendly, and cheerful attitude
 
 
 </li>
 </ul>
 
 Why Join Us
 
 
 
 <ul>
 <li>
 A workplace that values your passion and supports self-realization and personal growth.
 </li>
 <li>
 Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
 </li>
 <li>
 Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
 </li>
 <li>
 Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
 
 
 </li>
 </ul>
 We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
 
 
 We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
 
 
 Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
</div>

Front Office Duty Manager

Accor

<div><div>Company Description</div> 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
 
<div>Job Description</div> 
We are seeking a professional and customer-focused Front Office Supervisor to join our team. As a key member of our Front Office Leadership Team, you will ensure smooth operations and the highest level of guest satisfaction in our dynamic hospitality environment.<ul><li>
Oversee daily front office operations, including check-ins, check-outs, and guest inquiries</li><li>
Ensure exceptional guest experiences by implementing and maintaining high service standards</li><li>
Coordinate with other departments to address guest needs and resolve issues promptly</li><li>
Manage and train front office staff, identifying areas for improvement and implementing action plans</li><li>
Monitor and optimize front office performance metrics and guest satisfaction scores</li><li>
Handle VIP guests and special requests with utmost care and attention to detail</li><li>
Manage room allocations and group arrivals to ensure smooth check-in processes</li><li>
Oversee the preparation and distribution of daily reports and guest information</li><li>
Implement and maintain standard operating procedures for the front office</li><li>
Assist in budgeting and financial management, including upselling initiatives</li><li>
Ensure compliance with safety and security protocols</li><li>
Participate in emergency response and first aid situations as needed</li></ul><div> 
Qualifications</div> 
<ul><li>
Minimum of 2 years' experience in a supervisory position, preferably in the hospitality industry</li><li>
Bachelor's degree or diploma in Hospitality Management is preferred</li><li>
Excellent verbal and written communication skills in English; additional languages are a plus</li><li>
Strong interpersonal and leadership skills with the ability to motivate and develop team members</li><li>
Proficiency in front office systems, such as Opera Cloud, and Microsoft Office suite</li><li>
Solid knowledge of front office procedures and hospitality best practices</li><li>
Exceptional organizational and time management skills</li><li>
Ability to work efficiently in a fast-paced, high-pressure environment</li><li>
Strong problem-solving skills and attention to detail</li><li>
Customer-focused mindset with a commitment to delivering exceptional guest experiences</li><li>
Flexibility to work various shifts, including weekends and holidays</li><li>
Demonstrated ability to make quick, sound decisions in challenging situations</li><li>
Familiarity with local culture and customs in Phnom Penh, Cambodia is a plus</li></ul></div>

Chedi Hospitality

<div>
 
 Job Qualifications
 
 
 
 A high school diploma or equivalent is required. Additional education in hospitality or a related field is a plus.
 
 
 <ul>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Luxury hotel background.
 </li>
 <li>
 Ability to handle stressful situations with composure.
 </li>
 <li>
 Strong organizational and multitasking abilities.
 </li>
 <li>
 Familiarity with hotel management software.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 
 Administration
 
 
 
 &rsaquo; Directs and coordinates all marketing activities and to communicate these activities throughout the hotel.
 
 
 &rsaquo; Maintains the Daily Log Book.
 
 
 &rsaquo; Reports "Lost and Found" items.
 
 
 
 Customer Service
 
 
 
 &rsaquo; Delivers the brand promise and provide exceptional guest service at all times.
 
 
 &rsaquo; Provides excellent service to internal customers as appropriate.
 
 
 &rsaquo; Be familiar with the hotel's products and services and policies.
 
 
 &rsaquo; Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
 
 
 &rsaquo; Maintains positive guest and colleague interactions with good working relationships.
 
 
 &rsaquo; Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
 
 
 &rsaquo; Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
 
 
 
 Operational
 
 
 
 &rsaquo; Meets and greets all guests and assists with registrations.
 
 
 &rsaquo; Ensures the strict control of room keys.
 
 
 &rsaquo; Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
 
 
 &rsaquo; Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
 
 
 &rsaquo; Prepares welcome cards and keys for arrival FIT guests.
 
 
 &rsaquo; Ensures accurate knowledge of hotels and the tourism in Singapore.
 
 
 &rsaquo; Reports "Lost and Found" items.
 
 
 &rsaquo; Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
 
 
 &rsaquo; Supports and embraces the spirit of "We work through Teams".
 
 
 &rsaquo; Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
 
 
 &rsaquo; Ensures an understanding on the sequence of duties related to Royal Family visits. Accords protocol with Royal Family visits.
 
 
 
 Personnel
 
 
 
 &rsaquo; Supports the implementation of The People Philosophy, demonstrating and reinforcing GHM's Values and Culture Characteristics.
 
 
 
 Other Duties
 
 
 
 &rsaquo; Ensures high standards of personal presentation and grooming.
 
 
 &rsaquo; Exercises responsible behavior at all times and positively representing the hotel.
 
 
 &rsaquo; Responds to changes in the Rooms function as dictated by the industry, company and hotel.
 
 
 &rsaquo; Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
 
 
 &rsaquo; Attends training sessions and meetings as and when required.
 
 
 &rsaquo; Carries out any other reasonable duties and responsibilities as assigned.
</div>

Front Desk Agent

Search 10000+ Hotel front desk supervisor jobs near you this December. New roles added regularly across leading industries. Apply today.

10000 hotel front desk supervisor jobs NEAR_ME

Front Desk Supervisor (Night)

Front Office Supervisor

Front Office Supervisor - FIVE LUXE JBR

Front Office Supervisor

Front Office Duty Manager

Front Office Supervisor

Front Desk Agent