hotel front office manager

Hilton

<div>Front Office Manager
A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. 
What will I be doing?
As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Oversee the entire Front Office operation to maintain high standards</li><li>
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li><li>
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li><li>
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li><li>
Set departmental objectives, work schedules, budgets, policies, and procedures</li><li>
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li><li>
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li><li>
Maintain good communication and working relationships with all hotel departments</li><li>
Monitor staffing levels to meet cover business demands</li><li>
Conduct monthly communication meetings and produce minutes</li><li>
Manage staff performance issues in compliance with company policies and procedures</li><li>
Recruit, manage, train and develop the Front Office team</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Assist with other departments, as necessary</li></ul>
What are we looking for? 
Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A minimum of 3 years of Front Office supervisory experience in the hotel sector
</li><li>High level of commercial awareness and sales capabilities</li><li>
Experience of managing people and developing people</li><li>
Previous experience of managing a department and Profit and Loss account</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service
</li><li>Flexibility to respond to a variety of work situations</li><li>
Ability to work on your own and as part of a team</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Familiar with Property Management Systems</li><li>
A degree or diploma in Hotel Management or equivalent</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Manager

Even Hotel Sweetwater - Doral, an IHG Hotel

Front Office Manager &ndash; EVEN Hotel Miami Doral (IHG)Miami Doral, FL Full-Time | Leadership Role Brand: EVEN Hotel &ndash; part of IHG Hotels &amp; ResortsAbout UsEVEN Hotel Miami Doral is seeking an energetic and hands-on Front Office Manager to join our leadership team! This role is perfect for a hospitality leader who thrives in a fast-paced environment, loves creating exceptional guest experiences, and is passionate about developing successful teams.Position SummaryThe Front Office Manager oversees all Front Office operations and ensures a seamless guest experience from arrival to departure. This role partners closely with the General Manager and requires a flexible leader who is willing to assist in all departments to support hotel success.Spanish proficiency is required due to the needs of our guest demographic and team communication.Key ResponsibilitiesLeadership &amp; Team Management<ul><li>Lead, train, coach, and supervise the Front Desk team</li><li>Conduct interviews, participate in hiring, coaching, and performance reviews</li><li>Foster a positive, professional, and collaborative work environment</li></ul>Guest Experience<ul><li>Ensure exceptional service delivery at every guest touchpoint</li><li>Resolve escalated guest concerns with professionalism and empathy</li><li>Support guest satisfaction goals, aiming for 80%+ brand standards</li></ul>Front Office Operations<ul><li>Oversee daily operations including check-in/out, cashiering, and reservations</li><li>Ensure accuracy in billing, cash handling, and compliance procedures</li><li>Create schedules according to forecasted occupancy and business needs</li><li>Assist at the desk or throughout the hotel as needed to maintain smooth operations</li></ul>Quality &amp; Brand Standards<ul><li>Inspect lobby, public areas, and back-office spaces for cleanliness and organization</li><li>Support quality assurance goals and uphold IHG brand standards</li><li>Partner with housekeeping and engineering on service and maintenance needs</li></ul>Communication &amp; Administration<ul><li>Communicate clearly with guests, staff, and leadership</li><li>Help lead team meetings, trainings, and daily huddles</li><li>Ensure required documentation, onboarding, and brand training are completed</li><li>Maintain confidentiality and compliance with all policies</li></ul>Qualifications<ul><li>Spanish Required (verbal &amp; written)</li><li>Previous Front Desk Supervisor or Assistant Manager experience preferred</li><li>Strong leadership, communication, and problem-solving skills</li><li>Ability to multitask, stay organized, and adapt quickly</li><li>Experience with PMS systems, Microsoft Word/Excel preferred</li><li>Must be open and willing to support all departments when needed</li><li>Hospitality experience strongly preferred</li></ul>Why Join Us<ul><li>Be part of a modern, wellness-focused hotel brand</li><li>Work within the global network of IHG Hotels &amp; Resorts, with growth opportunities</li><li>Supportive leadership team and positive workplace culture</li><li>A chance to make a meaningful impact on guest experiences and team development</li></ul>Apply Today!If you&rsquo;re a motivated hospitality leader ready to grow your career and elevate the guest experience, we&rsquo;d love to meet you!Apply now and join the leadership team at EVEN Hotel Miami Doral.Job Type: Full-timePay: From $48,000.00 per yearWork Location: In person

<div>Assistant Front Office Manager | Hilton Dubai Palm
At Hilton Dubai Palm Jumeirah, an Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
What will I be doing?
At Hilton Dubai Palm Jumeirah, an Assistant Front Office Manager you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards</li><li>
Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li><li>
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li><li>
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li><li>
Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures</li><li>
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li><li>
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li><li>
Maintain good communication and working relationships with all hotel departments</li><li>
Monitor staffing levels to meet cover business demands</li><li>
Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes</li><li>
Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures</li><li>
Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li></ul>
What are we looking for?
At Hilton Dubai Palm Jumeirah, an Assistant Front Office Manager serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail</li><li>
High level of IT proficiency</li><li>
High level of commercial awareness and sales capabilities</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service</li><li>
Ability to work under pressure</li><li>
Excellent grooming standards</li><li>
Flexibility to respond to a variety of work situations</li><li>
Ability to work on your own and as part of a team</li></ul> 
 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Front Office Manager | Hilton Dubai Palm

Raffles

<div>Company Description 
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.
Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia&rsquo;s extraordinary Red Sea destination. Blending Raffles&rsquo; legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world&rsquo;s most discerning travelers. 
Job Description 
Raffles the Red Sea, located in the beautiful coastal city of Umluj, Saudi Arabia, is seeking a highly skilled and professional Front Office Manager to join our luxury hospitality team. As the Front Office Manager, you will be responsible for overseeing all front office operations, ensuring exceptional guest experiences, and leading a team of dedicated staff members.<ul><li>
Manage and coordinate all front office operations, including reception, concierge, and guest services</li><li>
Lead, train, and motivate the front office team to deliver outstanding customer service</li><li>
Oversee the check-in and check-out processes, ensuring efficiency and guest satisfaction</li><li>
Handle guest complaints and concerns promptly and professionally</li><li>
Manage room inventory and maximize occupancy rates</li><li>
Implement and maintain standard operating procedures for the front office</li><li>
Collaborate with other departments to ensure seamless guest experiences</li><li>
Monitor and analyze front office performance metrics and financial reports</li><li>
Ensure compliance with hotel policies, safety regulations, and local laws</li><li>
Participate in budgeting and forecasting for the front office department</li><li>
Stay updated on industry trends and implement innovative practices to enhance guest experiences</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Hospitality Management, Business Administration, or a related field</li><li>
3-5 years of experience in hotel front office management, preferably in luxury properties</li><li>
Proven leadership skills with the ability to motivate and develop team members</li><li>
Excellent communication and interpersonal skills</li><li>
Strong problem-solving abilities and decision-making skills</li><li>
Proficiency in hotel management software and reservation systems</li><li>
Financial acumen with experience in budgeting and revenue management</li><li>
Ability to work flexible hours, including evenings, weekends, and holidays</li><li>
Fluency in English and Arabic is a must</li><li>
Understanding of cultural sensitivities and international guest expectations</li><li>
Commitment to maintaining the highest standards of customer service</li><li>
Ability to thrive in a fast-paced, dynamic environment</li></ul></div>

Front Office Manager, Raffles the Red Sea (Saudi National)

<div>Assistant Front Office Manager
An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. 
 
 
What will I be doing? 
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul>
<li>Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards</li>
<li>Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes</li>
<li>Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures</li>
<li>Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li></ul>
What are we looking for? 
Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous supervisory experience in Front Office within the hotel/leisure/retail</li><li>
High level of IT proficiency</li><li>
High level of commercial awareness and sales capabilities</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service
</li><li>Excellent grooming standards</li><li>
Flexibility to respond to a variety of work situations</li><li>
Ability to work on your own and as part of a team</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Front Office Manager

Overview Front Office Supervisor Intern assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: What will I be doing? <ul><li>Supervise the efficient operations of reception including check in/out procedures</li><li>Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved</li><li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments</li><li>Demonstrate a high level of customer service at all times</li><li>Advise team of any special events or VIP Guests in the hotel for events or for general accommodations</li><li>Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li><li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li><li>Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards</li><li>Act in accordance with fire, health and safety regulations and follow the correct procedures when required</li><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>Follow and adhere to company brand standards</li><li>Assist other departments wherever necessary and maintain good working relationships with Team Members</li><li>Work with your Manager to identify a specific project to complete during your internship placement</li></ul> What are we looking for? Front Office Supervisor Interns serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>Previous experience in a customer-focused industry</li><li>Desire to progress within the Hospitality industry</li><li>Positive attitude and good communication skills</li><li>Commitment to delivering a high level of customer service</li><li>Excellent grooming standards</li><li>Ability to work on your own and as part of a team</li><li>Competent level of IT proficiency</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>Previous supervisory experience</li><li>Previous experience in the hotel industry</li></ul> What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Job Details <ul><li>Seniority level: Internship</li><li>Employment type: Full-time</li><li>Job function: Other</li><li>Industries: Hospitality</li></ul> Location Work Locations: Embassy Suites by Hilton Dubai Business Bay Brand Brand: Embassy Suites by Hilton Job Job: Guest Services, Operations, and Front Office

Front Office Supervisor

InterContinental Hotels Group

Front Office Supervisor at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa Hotel: Ras Al Khaimah Resort and Spa (RKTHA), Al Rafaa, Mina Al Arab First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Office Supervisor who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you'll mostly be: <ul> <li>Ensure outstanding customer care at all times.</li> <li>Maintains a friendly, cheerful and courteous demeanour at all times.</li> <li>Courteously and accurately answers inquiries from potential guests and accepts hotelreservations.</li> <li>Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.</li> <li>Usessuggestive sellingtechniques to sell room nights, increase occupancy and revenue.</li> <li>Supervise daily shift process ensuring all team members adhere to standard operating procedures.</li> <li>Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.</li> <li>Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.</li> <li>Adhere tocompany credit limit/floor limitpolicies.</li> <li>Allocate rooms toexpected arrivalsafter checking the guests preferences and special requests.</li> <li>Build strong relationships and liaise with all other department's especiallyhousekeeping, reservations etc.</li> <li>Cross Check all billing instructions are correctly updated</li> <li>Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.</li> <li>Supervise the operations of the front desk to ensure an optimal level of service andhospitalityis provided to the guests.</li> <li>Performs other duties as assigned, requested or deemed necessary by management.</li> <li>Ensure Front officelog bookand hotel logbookis always updated and actioned upon.</li> <li>Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.</li> <li>Participate in hotel committees and task force assignments.</li> <li>Assist all departments in servicing the guests during high volume periods.</li> <li>Takes responsibility in the absence of theDuty Manager /Front office manager</li> </ul> What We need from you: <ul> <li>Previous experience in a luxury hotel or resort</li> <li>Desire to progress within the Hospitality industry</li> <li>Positive attitude and good communication skills</li> <li>Commitment to delivering a high level of customer service</li> <li>Ability to work on your own and as part of a team</li> <li>Competent level of IT proficiency</li> <li>Must speak fluent English, other language is an advantage</li> </ul> What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you'll become part of our ever-growing global family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

United Arab Emirates, Ras Al Khaimah

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Assistant Front Office Manager

Front Office Supervisor

United Arab Emirates, Ras Al Khaimah