hotel front office manager

M&R Hotel Management

FRONT OFFICE MANAGERTemporary, Full-Time &mdash; Maternity Leave Coverage (with potential to transition to a permanent position)SUMMARY:The Front Office Manager is the department head for the Front Office and responsible for all day-to-day operations including, but not limited to; Guests&rsquo; arrival and departure experience, ensuring that all department finances are reported accurately, maintaining proper PAR levels of department supplies, reporting month-end inventory to the General Manager, maintaining all Marriott and M&amp;R Standards and driving all KPIs. Working alongside the General Manager and Assistant General Manager, the Front Office Manager is a member of the Hotel&rsquo;s leadership team and is expected to be both proactive and resourceful when operational obstacles or other concerns are observed or brought to their attention. The Front Office Manager must be the Hotel&rsquo;s Brand Champion and work to ensure that all Front of the House associates understand the expectations set forth by both Marriott and M&amp;R in regard to guest satisfaction and appropriate responses to guest concerns.RESPONSIBILITIES:Leadership &amp; Team Management<ul><li>Directly supervise, and coach all Front Office staff, including the Assistant Front Office Manager, Guest Service Agents, Night Auditors and Bellmen.</li><li>Recruit, interview, hire, and train Front Office associates in partnership with the General Manager, Assistant General Manager and People &amp; Culture team.</li><li>Conduct regular performance evaluations, deliver coaching and corrective action, and support associate development and succession planning within the department.</li><li>Lead daily pre-shift meetings and weekly department meetings to communicate goals, brand updates, and property priorities.</li><li>Foster a positive, service-driven team culture that supports associate engagement and retention.</li><li>Drive KPI&rsquo;s including but not limited to; ITR, RevPAR, OCC%, Bonvoy Enrollments, etc.</li></ul>Guest Relations &amp; Service Excellence<ul><li>Maintain all Brand Standards pertaining to Guests&rsquo; Arrival and Departure.</li><li>Personally engage with guests, resolve escalated complaints and service recovery situations, and follow up to ensure satisfaction.</li><li>Monitor guest satisfaction scores (e.g., ITR, GuestVoice, etc.) and implement action plans to address trends.</li><li>Serve as the Manager on Duty (MOD). Availability to work evenings, weekends, and holidays as business needs require.</li><li>Ensure VIP, loyalty member, and special-occasion guests receive appropriate recognition and amenities per brand standards.</li><li>Drive associate awareness of ITR, key detractors and key contributing factors that influence the Hotel&rsquo;s scores.</li><li>Ensure that Brand Standards pertaining to Bonvoy Enrollments, CEC Cases, GXP Chat reply times and other Marriott metrics fall under the responsibility of the Front Office.</li></ul>Front Office Operations<ul><li>Oversee daily Front Desk and Night Audit operations to ensure smooth, accurate, and efficient service delivery.</li><li>Proficient in the hotel's property management system (PMS) and all interfacing hotel systems; serve as the property's subject-matter expert for Front Office technology.</li><li>Retrieve, review, and distribute daily and period-end reports in a timely fashion (e.g., STAR Report, occupancy forecasts, arrivals/departures).</li><li>Develop and post the weekly work schedule for Front Desk employees in line with labor budgets and occupancy forecasts.</li><li>Coordinate room assignments and blocking with Housekeeping and Sales to support group, VIP, and special-request needs.</li><li>Prepare and distribute function sheets and relevant Front Office updates at the weekly Management Meeting.</li><li>Open IT tickets with Marriott when systems are down or require the attention of a Third-Party Vendor.</li></ul>Financial &amp; Administrative Responsibilities<ul><li>Ensure that all daily revenue reporting is accurate in the Hotel&rsquo;s Financial Management System, working with the Assistant General Manager and/or Finance to rectify any variances or discrepancies in a timely manner.</li><li>Responsible for Accounts Payable related to the Front Office department, ensuring invoices are paid in a timely fashion and informing the General Manager of any high balances.</li><li>Responsible for Accounts Receivable and Direct Bill accounts; coordinate with Sales on account status and conduct weekly audits with the General Manager.</li><li>Coordinate and administer the daily transmittal of cash and checks to the bank; maintain accountability for the house bank and all cash-handling procedures.</li><li>Able to perform Night Auditor duties and balance the hotel's books at the end of each period; prepare and submit End of Period reports to Corporate on the first day of each new period.</li><li>Support the General Manager and Assistant General Manager with Front Office budgeting, labor cost management, and monthly forecasting.</li><li>Assist with basic revenue management functions, including rate and availability checks, in coordination with Sales and Revenue Management.</li><li>Maintain proper PAR levels of all Front Office supplies, ordering items as needed while staying within the monthly budget.</li><li>Regularly take inventory of all Market items. Place orders, process invoices and submit month-end inventory to the General Manager.</li></ul>Training &amp; Brand Compliance<ul><li>Assist all Front Desk Associates in the use of the property's Training Program; ensure new hires complete required onboarding and certification.</li><li>Ensure Front Office operations comply with Marriott brand standards and prepare the department for Brand Standard Audit (BSA) /Guest Service Score audits.</li><li>Maintain up-to-date knowledge of brand initiatives, loyalty programs, and system updates, and train the team accordingly.</li><li>Ensure all associates follow the rules and policies found in the M&amp;R Employee Handbook.</li></ul>Safety, Security &amp; Compliance<ul><li>Follow all hotel security protocols, including key issuance procedures, guest verification, and restricted area access.</li><li>Maintain thorough knowledge of hotel emergency procedures; train and prepare Front Office employees to respond calmly and effectively in the event of an emergency or accident.</li><li>Assist in the maintenance of the property's key control program and ensure the security needs of the property and guests are met.</li><li>Report safety hazards, suspicious activity, and maintenance issues to the General Manager, Assistant General Manager and Engineering promptly.</li><li>Serve as a key member of the property's emergency response and crisis management team.</li></ul>Communication<ul><li>Communicate with the Assistant General Manager on a daily basis regarding operations, guest issues, and department performance.</li><li>Inform the Assistant General Manager of potential problems with guests and the progress of special projects.</li><li>Develop effective departmental communication and information systems through the use of communication logs, department meetings, and hotel meetings.</li><li>Maintain clear, continuous communication with Housekeeping, Maintenance, Sales, and other departments to fulfill guest and operational needs efficiently.</li><li>Establish working relationships with corporate departments including, but not limited to; People &amp; Culture, Revenue, Sales and Finance.</li></ul>Qualifications<ul><li>Minimum 2-3 years of hotel Front Office experience, including at least 1 year in a supervisory or management capacity; multi-brand experience a plus.</li><li>Working knowledge of a major hotel PMS (e.g., Stay PMS, Opera, Lightspeed, OnQ, PEP, HMS, Choice Advantage) and general proficiency with hotel technology systems.</li><li>A proven track record on the industry of being a leader in the Front Office who has demonstrated organizational prowess and intuitive and create problem solving abilities.</li><li>Excellent verbal and written communication skills; ability to interact professionally with guests, associates, vendors ownership, and Corporate.</li><li>High school diploma or equivalent required; college coursework in Hospitality Management or a related field preferred.</li><li>Proven ability to drive KPIs through an efficient and proactive management style.</li></ul>Physical RequirementsThis role requires the ability to stand for extended periods (up to 8 hours per shift), lift and carry items up to 40 lbs, and work in a lobby environment with varying noise levels. The Front Office Manager must be able to work a flexible schedule, including evenings, weekends, and holidays, and be available to respond to the property outside of normal business hours as needed.M&amp;R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People &amp; Culture Department.M&amp;R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Job Type: Full-timePay: $68,000.00 - $72,000.00 per yearApplication Question(s):<ul><li>Are you willing to accept a full-time temporary position for maternity leave coverage, with the possibility of transitioning into a permanent role based on business needs and performance?</li></ul>Ability to Commute:<ul><li>New York, NY 10001 (Required)</li></ul>Work Location: In person

Front Office Manager - SpringHill Suites Times Square

1 Hotels

<div>
 
 
 Lead the first impression. Shape every stay. 🌿
 
 
 
 
 
 
 We're looking for an inspiring
 
 Front Office Manager
 
 to join the team at
 
 1 Hotel Hanalei Bay
 
 , where luxury hospitality meets the breathtaking beauty of Kauaʻi's North Shore.
 
 
 
 
 
 As the leader of our Front Office team, you'll play a pivotal role in creating seamless, memorable guest experiences from arrival to departure. You'll inspire and develop a high-performing team while ensuring every interaction reflects the warmth, care, and thoughtful service that define our brand.
 
 
 
 
 
 At
 
 Starwood Hotels
 
 , we believe the world is beautiful, and we want to keep it that way. Our purpose is guided by sustainability, community, and creating extraordinary experiences for both our guests and our team members. If you're passionate about luxury hospitality, people leadership, and delivering exceptional service, we'd love to hear from you.
 
 
 
 
 
 
 What we're looking for:
 
 
 <ul>
 <li>
 Minimum 2 years' experience in a Front Office leadership or supervisory role, ideally within a luxury or upper-upscale hotel.
 </li>
 <li>
 Strong operational knowledge of Front Office functions.
 </li>
 <li>
 A confident leader with a passion for developing teams and creating exceptional guest experiences.
 </li>
 <li>
 Excellent communication and relationship-building skills.
 </li>
 <li>
 Flexibility to work a rotating schedule, including evenings, weekends, and holidays.
 </li>
 </ul>
 
 
 
 
 
 Why 1 Hotel Hanalei Bay?
 
 
 
 Set against the spectacular backdrop of Kauaʻi, 1 Hotel Hanalei Bay blends sustainable luxury with world-class hospitality. Join a team that's passionate about nature, wellness, and creating unforgettable moments while growing your career with
 
 Starwood Hotels
 
 .
 
 
 
 
 
 
 Salary:
 
 
 USD $89,610 per annum + incentive bonus
 
 
 
 
 
 
 If you're ready to lead with purpose in one of the world's most incredible destinations, we'd love to hear from you.
 
 
 
 
 
 
 Apply today via the link below.
 
 🌺
 
</div>

Front Office Manager

Titan Hotel Group

Front Office ManagerOur hotel has an immediate need for a qualified candidate for the position of Front Office Manager.Front Office Manager operations according to brand/hotel standards, ensuring a guest friendly atmosphere and effective supervision of associates. In addition, assist General Manager with the day-to-day operations of other departments and administrative functions. Hours are both AM &amp; PM. Must be available 7 days a week.Duties and Responsibilities:<ul><li>Principles behind hiring, explaining expectations, holding them accountable by follow-up and taking disciplinary actions, as necessary.</li><li>Employee hiring/selection criteria: Select prospective associates for their positive attitude and train them for technical skills.</li><li>Do behavioral interview as part of hiring. Find out what they have done in the past and how they handled certain situations.</li><li>Review Reporting relationship.</li><li>Review Position description in all operating departments to include Front Desk, Housekeeping, Maintenance &amp; Sales &amp; Marketing.</li><li>Review Sales &amp; Marketing plan</li><li>Revenue Plan</li><li>NOI plan</li><li>Loss Prevention and facilities management review.</li><li>Fire alarm, sprinkler testing, smoke detector testing.</li><li>Emergency procedure for power outage, bomb alert, etc.</li><li>Required to conduct and follow CDC Guidelines and brand cleaning standards due to COVID-19. These high touch/high traffic public area cleaning standards include, however are not limited to the following:</li><li>Interior and exterior doors, handles, door frames in common areas including restrooms, storage rooms, fitness center, pool, and Market.</li><li>All public restrooms.</li><li>Front Desk counter tops, credit card machines and other surface areas.</li><li>Elevator cabs, inside and out, including buttons on landing areas.</li><li>Business Center computer, keyboard, mouse, printer, desks, and counter tops.</li><li>Fitness Room equipment, towel hamper, and any additional surface areas.</li><li>Pool and Patio Area chairs and tables, towel hamper, and any additional surface areas.</li><li>Perform other duties and functions, as required.</li></ul>Position Experience and Requirements:<ul><li>High School diploma and some college preferred.</li><li>One-year hotel supervisory experience required.</li><li>Valid Driver&rsquo;s License.</li><li>Work schedule may vary based on business needs including working on holidays and weekends.</li><li>Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.</li><li>Marriott experience, a plus.</li></ul>Job Type: Full-timePay: From $19.00 per yearBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Hospitality management: 1 year (Preferred)</li></ul>License/Certification:<ul><li>Driver's License (Preferred)</li></ul>Ability to Commute:<ul><li>York, PA 17402 (Required)</li></ul>Work Location: In person

Sonesta

<div>We&rsquo;re Sonesta International Hotels.
 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
Job Description Summary
 
 
The Night Manager sets the tone for Sonesta&rsquo;s Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team. Sonesta managers are guest-focused (both internal and external), achievement-oriented leaders.
 
 
The Night Manager assists with managing the daily operations of the Front Office Team, the Night Audit Team and the operations of the hotel in the evening. The role&rsquo;s primary responsibilities are to provide leadership, drive results, promote and implement property-wide strategies that will increase guest satisfaction, reduce employee turnover, maintain revenue and payroll budgets, and meet or exceed productivity goals.
Job Description
<div>Job Description
</div><div><div><div><div><div><div><div><div><div><ul><li>Work Environment
</li><li>The person in this role works mostly in a service environment, with some office time reserved for administrative tasks.
Physical Demands
<ul><li>The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently.
</li><li>The person in this role may be carrying, lifting or pulling items weighing up to 50lbs and pushing and/or pulling approximately 200lbs.
</li><li>The person in this role will be frequently standing and moving about the hotel.
</li></ul></li></ul>Expected Hours of Work
<ul><li>Must be flexible to work variable days of the week to include weekends and holidays.
</li><li>Must be flexible to work variable shifts (days, nights, overnights).
</li><li>Ten to twelve hour shifts sometimes required.
</li></ul>Education and Experience
<ul><li>High school graduate, some college or equivalent.
</li><li>A 4-year college degree and at least 1 year of related experience preferred.
</li><li>Supervisory experience required.
</li><li>2 years&rsquo; experience as a Front Desk Manager preferred.
</li><li>Experience in a hotel or a hospitality-related field preferred.
</li></ul>Principle duties and responsibilities (Essential Functions) include:
Operational/Functional:
<ul><li>Manage day-to-day operations to ensure quality and standards are meeting the expectations of the guests and employees including check in/checkout processes.
</li><li>Promote teamwork and quality service through daily communication and coordination with other departments (including housekeeping and maintenance).
</li><li>Personally ensure VIPs receive a superb experience including room inspections and greeting upon arrival.
</li><li>Review resumes for arriving groups; organize and coordinates master accounts and group special requests.
</li><li>Maintain appropriate inventory of supplies and operating equipment including ordering and receiving.
</li><li>Ensure all Sonesta safety and sanitation standards are adhered to.
</li><li>Respond to guest complaints and ensure proper follow-up is completed.
</li><li>Serve as &ldquo;Manager on Duty&rdquo; as required and respond to emergency situations as needed.
</li><li>Maintain high standards of personal appearance and grooming.
</li></ul>Strategy and Planning:
<ul><li>Prepare weekly work schedules in accordance with staffing guidelines and labor forecast and adjust schedules throughout the week to meet business demands.
</li><li>Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction scores.
</li><li>Coordinate projects that require floor condensing and room inventory changes.
</li></ul>Financial Management:
<ul><li>Achieve budgeted revenues, control labor costs &amp; expenses, maximize profitability.
</li><li>Manage staffing levels to ensure that guest service, operational needs and financial objectives are met.
</li><li>Maintain procedures for security of monies, credit and financial transactions, and guest security.
</li><li>Actively participate and advise in the budget and forecasting processes which support the overall objectives of the hotel.
</li></ul>Managing your Team:
<ul><li>Attract, hire, and motivate your team.
</li><li>Ensure all staff is properly trained on systems, hotel policies, security and cash handling procedures, service standards, local laws and have the tools and equipment needed to effectively carry out their job functions.
</li><li>Conduct pre-shift meetings with staff and review all information pertinent to the day&rsquo;s business.
</li><li>Monitor, measure, and recognize performance of employees, including promotion recommendations.
</li><li>Coach team by providing specific feedback to improve knowledge, skills and performance.
</li><li>Ensure employees are treated fairly and equitably. Handle employee issues in a professional and timely manner.
</li></ul>Leading with Passion:
<ul><li>Utilize and collaborate with resources across different departments and corporate office.
</li><li>Motivate employees to perform to their highest standard and establish a trusting environment to enrich the culture.
</li><li>Focus on the mission and well-being of the departments, hotel and company.
</li><li>Lead by example and operate with integrity and respect.
</li><li>Inspire your team to embrace and demonstrate Sonesta&rsquo;s core values and guest service standards.
</li></ul>Qualifications and Skills
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
<ul><li>Excellent verbal and written communication skills.
</li><li>Excellent interpersonal and customer service skills.
</li><li>Excellent organizational skills and attention to detail.
</li><li>Track record of delivering exceptional guest and client experience.
</li><li>Strong analytical and problem-solving skills.
</li><li>Strong supervisory and leadership skills.
</li><li>Extensive knowledge of hotel and hospitality industry.
</li><li>Proficient with Microsoft Word, Excel and PowerPoint.
</li></ul>Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
<ul><li>Medical, Dental and Vision Insurance
</li><li>Health Savings Account with Company Match
</li><li>401(k) Retirement Plan with Company Match
</li><li>Paid Vacation and Sick Days
</li><li>Sonesta Hotel Discounts
</li><li>Educational Assistance
</li><li>Paid Parental Leave
</li><li>Company Paid Life Insurance
</li><li>Company Paid Short Term and Long Term Disability Insurance
</li><li>Various Employee Perks and Discounts.
</li></ul>Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Go Beyond @SonestaHotels
WHO WE ARE
We are an organization made up of people, thoughts and ideas &ndash; all working towards fulfilling our simple mission: To wow every guest, team member, partner &amp; community we operate in by delivering quality, value &amp; amazing hospitality.
We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characterisic protected by local, state, or federal laws, rules, or regulations.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.
</div></div></div></div></div></div></div></div></div>Additional Job Information/Anticipated
Pay Range
$68,000.00-$70.000.00 Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
<ul><li>Medical, Dental and Vision Insurance</li>
<li>Health Savings Account with Company Match</li>
<li>401(k) Retirement Plan with Company Match</li>
<li>Paid Vacation and Sick Days</li>
<li>Sonesta Hotel Discounts</li>
<li>Educational Assistance</li>
<li>Paid Parental Leave</li>
<li>Company Paid Life Insurance</li>
<li>Company Paid Short Term and Long Term Disability Insurance</li>
<li>Various Employee Perks and Discounts</li>
<li>Hospital Indemnity</li>
<li>Critical Illness Insurance</li>
<li>Accident Insurance</li>
</ul>Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.</div>

Front Office Night Manager

Sunridge Hotel Group

<div>The Residence Inn by Marriott in beautiful Sedona, AZ is looking for their next amazing Front Office Supervisor to join a great team of associates looking for their next wonderful leader!
This position will function as a crucial leader for the property, spearheading best-in-class customer service, handling daily guest requests and issues, and acting as the MOD when the Assistant Manager is not present.
The shifts for this position can vary based on needs of the hotel, but will have both evening and weekend availability required. The primary shift worked will be a mid shift, roughly 12:00pm-8:30pm, with opportunity for AM shift desk coverage, PM shift desk coverage, and overnight desk coverage, some of which is last minute.
The perfect candidate for this job loves to train team members on ways we can be better, celebrate team members on ways they are excelling, enjoys providing exceptional customer service to every guest, and is able to make good, thoughtful decisions to solve problems for staff and guests as they arise. Although not required, a strong background in leading a customer service team is strongly preferred.
ESSENTIAL FUNCTIONS:<ul><li>
Performs functions of Guest Service Agent as scheduled by Management</li><li>
Provides training, including safety training, to front office staff as directed by Management</li><li>
Assists in the selection of Guest Service Agents</li><li>
Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing</li><li>
Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, 
and reservation cards</li><li>
Corresponds with group and travel agents to answer special requests for rooms and rates</li><li>
Assists with sales and marketing efforts as directed</li><li>
Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, 
hotel policies and established operating procedures</li><li>
Answers inquires pertaining to hotel policies and services</li><li>
Performs functions of the General Manager in their absence</li><li>
Assists General Manager in conducting staff meetings</li><li>
All other duties as assigned</li></ul>
COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies:<ul><li>
Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses 
reason even when dealing with emotional topics.</li><li>
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; 
Responds to requests for service and assistance.</li><li>
Interpersonal - Maintains confidentiality.</li><li>
Oral Communication - Responds well to questions; Demonstrates group presentation skills;</li><li>
Team Work - Contributes to building a positive team spirit.</li><li>
Written Communication - Writes clearly and informatively; Able to read and interpret written information.</li><li>
Managing People - Makes self available to staff; Continually works to improve supervisory skills.</li><li>
Organizational Support - Follows policies and procedures including but not limited to, dress code policies</li><li>
Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with 
frequent change, delays, or unexpected events.</li><li>
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when 
absent; Arrives at meetings and appointments on time.</li><li>
Dependability - Commits to long hours of work when necessary to reach goals.</li><li>
Initiative - Asks for and offers help when needed.</li><li>
Planning/Organizing - Prioritizes and plans work activities.</li><li>
Professionalism - Treats others with respect and consideration regardless of their status or position.</li><li>
Quality - Looks for ways to improve and promote quality</li><li>
Quantity - Strives to increase productivity.</li><li>
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses 
equipment and materials properly.</li></ul>
QUALIFICATIONS: 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable 
accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE: 
One-year certificate from college or technical school; or 6 months to 1 year related experience and/or training; or 
equivalent combination of education and experience. Hospitality experience required, Marriott Select Service experience preferred.</div>

Residence Inn by Marriott Sedona - Front Office Supervisor

Peachtree Group

<div>The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.
<ul>
<li>Supervise daily shift processes ensuring all team members adhere to standards operating procedures.</li>
<li>Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.</li>
<li>Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.</li>
<li>Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.</li>
<li>Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.</li>
</ul>
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Front Office Supervisor

Schulte Hospitality Group

<div><div>Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
<div></div>Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
<ul><li>Provide the highest quality of service to the guest at all times. Anticipate and exceed guest expectations.
</li><li>Assign specific duties to staff for efficient operation of department.
</li><li>Assist in training new associates and cross-training existing associates.
</li><li>Assist in interviewing and hiring new associates for the department.
</li><li>Promote teamwork and associate morale. Treat people with respect. Recognize associate successes.
</li><li>Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location and use of fire extinguishers.
</li><li>Monitors daily status of rooms, rates, discount rates and packages.
</li><li>Maintains current list of available rooms for walk situations.
</li><li>Coordinates blocking of rooms.
</li><li>Checks printed registration cards against information on arrival report and rectifies any discrepancies.
</li><li>Ensures prompt and courteous service to guests.
</li><li>Pre-registers guests according to standards.
</li><li>Completes and monitors employee schedule.
</li><li>Monitors VIP arrivals.
</li><li>Notify Maintenance Department of any maintenance issues.
</li><li>Keeps track of rooms to ensure accurate status and readiness for check-in.
</li><li>Hires, coaches and disciplines direct reports Interacts positively and professionally with guests to resolve issues.
</li><li>Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment free work environment.
</li><li>Acts as Manager on Duty as required.
</li><li>Work nights, weekends, and holidays as necessary.
</li><li>Perform various other duties as assigned to meet business objectives
</li></ul><div></div>EDUCATION AND EXPERIENCE
<ul><li>In-depth knowledge of hotel Front Desk operations
</li><li>Basic math skills
</li><li>Ability to communicate effectively verbally and in writing
</li><li>Strong leadership skills
</li><li>Ability to exceed expectations of guests and team members
</li><li>Excellent time management skills
</li></ul><div></div>KNOWLEDGE, SKILLS AND ABILITIES
<ul><li>Ability to multi-task
</li><li>Team player
</li><li>Ability to exceed expectations of guests
</li></ul><div></div><ul><li>The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
</li></ul><ul><li>Schulte Hospitality Group is an Equal Opportunity Employer. 
</li></ul></div> 
Compensation: 0000</div>

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