hotel front office manager

Hilton

<div>Director of Front Office
A Director of Front Office supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. 
What will I be doing?
This position reports to the Hotel Manager. 
As Director of Front Office, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Director of Front Office is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Oversee the entire Front Office operation to maintain high standards</li><li>
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li><li>
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li><li>
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li><li>
Set departmental objectives, work schedules, budgets, policies, and procedures</li><li>
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li><li>
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li><li>
Maintain good communication and working relationships with all hotel departments</li><li>
Monitor staffing levels to meet cover business demands</li><li>
Conduct monthly communication meetings and produce minutes</li><li>
Manage staff performance issues in compliance with company policies and procedures</li><li>
Recruit, manage, train and develop the Front Office team</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Assist with other departments, as necessary</li></ul>
What are we looking for?
A Director of Front Office serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A degree or diploma in Hotel Management or equivalent</li><li>
Knowledge of the Hilton hotel management systems (OnQ)</li><li>
A minimum of 3 years of Front Office Manager/ Director of Front Office experience in the hotel industry</li><li>
High level of IT proficiency</li><li>
High level of commercial awareness and sales capabilities</li><li>
Experience of managing people and developing people</li><li>
Previous experience of managing a department and Profit and Loss account</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service</li><li>
Ability to read listen and communicate effectively in English and Turkish; in writing, using correct grammar, spelling and sentence structure
</li></ul>What&rsquo;s in it for me?<ul><li>
Career and development opportunities in Hilton Hotels Worldwide</li><li>
Competitive Salary &amp; Wages</li><li>
Private Health Insurance</li><li>
Complimentary Dry Cleaning for Business Attire</li><li>
Monthly Transportation Fee</li><li>
Complimentary Shuttle Bus
</li><li>Indoor Parking Privileges
</li><li>&ldquo;Go Hilton&rdquo; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members</li><li>
Opportunity to make a positive impact on environment and community with Travel with Purpose progra</li></ul>
Specifically, we look for demonstration of these Hilton Values:<ul><li>
Hospitality - We're passionate about delivering exceptional guest experiences.
</li><li>Integrity - We do the right thing, all the time.</li><li>
Leadership - We're leaders in our industry and in our communities.</li><li>
Teamwork - We're team players in everything we do.</li><li>
Ownership - We're the owners of our actions and decisions.</li><li>
Now - We operate with a sense of urgency and discipline</li></ul> 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Director of Front Office

<div>Front Office Supervisor- Canopy by Hilton Istanbul Taksim
A Front Office Supervisor supervises Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests.
What will I be doing? 
The A Front Office Supervisor interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Supervise accurate and efficient front office operations including check in/out procedures</li><li>
Support Team Members in handling Guest requests and enquires to ensure a positive outcome</li><li>
Ensure the Duty Manager/ Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments</li><li>
Ensure a consistent, high level of customer service</li><li>
Brief front office team on any events or VIP guests in the hotel that day</li><li>
Drive sales revenues and promote hotel services and facilities for up-selling opportunities</li><li>
Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>
Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures</li><li>
Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li><li>
Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li><li>
Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards</li><li>
Act in accordance with the front of house equipment and the property management systems</li><li>
Conduct training programs on an ongoing basis</li><li>
Carry out shift handovers and brief team members as required</li><li>
Follow company brand standards</li><li>
Assist other departments, as necessary, and maintain good working relationships with hotel Team Members</li></ul>
What's in It for Me?<ul><li>
Competitive Salary</li><li>
Monthly Transportation Fare</li><li>
Private Health Insurance (after 6 months tenure)</li><li>
Carpark subscription on discounted fee</li><li>
Go Hilton Membership (Team Member Travel Program and Family &amp; Friends Travel Program with discounted room rates in Hilton Hotels Worldwide)</li><li>
50% discount on personal food &amp; beverage consumption in the participant Hilton hotels.</li><li>
Free laundry and dry cleaning for business attire</li><li>
Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for mothers who have just given birth)</li><li>
1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members</li><li>
Paid Paternity leave &ndash; 14 days</li><li>
Unlimited Training and development opportunities in and out of the Hotel</li>
Unlimited online courses opportunities from our own Hilton University Opportunity to make a positive impact on environment and community with Travel with Purpose program 
<li>
</li></ul>What are we looking for? 
A Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
2 years of similar position in a 5* hotel</li><li>
Turkish as native language and excellent command of EnEnglish</li><li>
Experience supervising people and leading teams</li><li>
Positive attitude and good communication skills</li><li>
Committed to delivering a high level of customer service</li><li>
Ability to work on your own or as part of a team</li><li>
Competent level of IT proficiency. OnQ proficiency is an advantage</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Supervisor- Canopy by Hilton Istanbul Taksim

<div>
 A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Oversee the entire Front Office operation to maintain high standards
 </li>
 <li>
 Serve as a point of contact for regular and VIP Guests
 </li>
 <li>
 Complete Night Audit duties
 </li>
 <li>
 Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
 </li>
 <li>
 Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
 </li>
 <li>
 Manage, record and promptly resolve issues or emergencies that arise
 </li>
 <li>
 Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
 </li>
 <li>
 Act in accordance with all security and emergency procedures and manage the instigation of these, as required
 </li>
 <li>
 Compile adequate handover to Early staff / Duty Manager
 </li>
 <li>
 Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Conduct annual and mid-year Appraisals with Team Members
 </li>
 <li>
 Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
 </li>
 <li>
 Assist other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Excellent command of both (English &amp; Arabic) Language
 </li>
 <li>
 Previous supervisory experience in Front Office within the hotel/leisure/retail
 </li>
 <li>
 High level of IT proficiency
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a variety of work situations
 </li>
 <li>
 Ability to work on your own and as part of a team
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in the hotel industry
 </li>
 <li>
 Previous experience with Front Office Management Systems
 </li>
 <li>
 Previous experience with cash handling
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Dubai Jumeirah
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Night Manager (Front Office)

ANdAZ

<div>
 
 Organization- Andaz Doha
 
 
 
 
 Summary
 
 
 
 
 Duties and responsibilities related to the Assistant Manager - Front Office (Night) role:
 
 
 
 <ul>
 <li>
 Supporting the Front Office Manager in overseeing the daily operations of the Front Office department, ensuring high levels of guest satisfaction and that KPIs are achieved
 </li>
 <li>
 Taking an active lead in the hiring and development of the Front Office team, ensuring departmental objectives are set and feedback is provided on a regular basis
 </li>
 <li>
 Being responsible for running shifts and supervising the team to ensure a seamless guest experience
 </li>
 <li>
 Overseeing Front Office operations in the absence of the manager
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Ideally with a university degree or diploma in Hospitality or Tourism Management
 </li>
 <li>
 Previous experience in hotel Front Office management within the luxury segment is essential
 </li>
 <li>
 Excellent leadership, communication, interpersonal, and guest service skills are required
 </li>
 </ul>
</div>

Assistant Manager - Front Office (Night)

Accor

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
We are seeking a highly skilled and customer-focused Front Office Manager to join our team in Madinah, Saudi Arabia. As the Front Office Manager, you will be responsible for overseeing all front office operations, ensuring exceptional guest experiences, and leading a team of front desk professionals in our prestigious hotel.<ul><li>
Manage and optimize front office operations, including check-in/check-out procedures, reservations, and guest services</li><li>
Lead, train, and motivate the front office team to deliver outstanding customer service</li><li>
Ensure prompt, courteous, and accurate service to all guests, maximizing customer satisfaction</li><li>
Develop and implement front office policies, procedures, and standards to enhance operational efficiency</li><li>
Monitor key performance indicators and take corrective actions to improve departmental performance</li><li>
Optimize room inventory usage through effective monitoring and control</li><li>
Oversee billing procedures to ensure accurate payments and maximize profitability</li><li>
Manage VIP guest arrivals and special requests</li><li>
Collaborate with other departments to ensure seamless guest experiences</li><li>
Maintain compliance with all statutory requirements and hotel policies</li><li>
Conduct regular briefing sessions and identify training needs for front office staff</li><li>
Assist in preparing annual budgets and manning guides</li><li>
Ensure all front office areas are maintained to the highest standards of cleanliness and efficiency</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Hotel Management or a related field</li><li>
Minimum of 3 years of experience in a similar role within a five-star hotel</li><li>
Saudi National (mandatory requirement)</li><li>
Proven leadership and team management skills</li><li>
Excellent customer service orientation with a focus on delivering exceptional guest experiences</li><li>
Strong knowledge of front desk and cashiering functions</li><li>
Proficiency in hotel management systems and reservation software</li><li>
Fluency in Arabic and English, both written and spoken</li><li>
Outstanding communication and interpersonal skills</li><li>
Analytical and problem-solving abilities</li><li>
Detail-oriented with strong organizational skills</li><li>
In-depth knowledge of Saudi hospitality standards and regulations</li><li>
Ability to work flexible hours, including nights, weekends, and holidays</li><li>
Demonstrated ability to make decisive actions in a fast-paced environment</li></ul> 

Additional Information 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Front Office Manager ( Saudi National Only )

Grand Hyatt Al Khobar

<div><div>Summary<div><ul><li>
You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations</li> 
<li>
To assist the Director of Rooms in delivering the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Front Service (including parking and the hotel entrance), Communications Centre, Business Centre and Regency or Grand Club.</li></ul></div></div><div>
Qualifications<div>
Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Assistant Director of Rooms or Front Office Manager. Good problem solving, administrative and interpersonal skills are a must.</div></div></div>

FRONT OFFICE MANAGER (SAUDI NATIONALITY)

<div>Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah
A Front Office Supervisor with Waldorf Astoria Dubai is responsible for ensuring consistent quality of customer service is provided to all guests in accordance with Waldorf Astoria Standards. Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests as required. Promotes hotel services, amenities and up sells products to the guests. Taking account of the established service standard and Management guidelines.
What will I be doing
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Assign and instruct Front Desk Team in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly.</li>
<li>Supervise front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Front Desk Team and other departments with any questions or requests.</li>
<li>Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.</li>
<li>Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Waldorf Standards.</li>
<li>Monitor performance of staff with performance evaluations and discipline issues.
</li><li>Make recommendations for training related issues when inconsistencies develop at the Front Desk operations.</li>
<li>Maximize room occupancy and overview up-selling techniques to promote hotel amenities, upgrades, and special services to enhance the guest experience and increase revenue.</li>
<li>Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager.</li>
<li>Complete daily checklists of duties for opening and closing operations to assure that appropriate reports are filed and use analysis and judgment skills when preparing room discrepancy report.</li>
<li>Conduct weekly training for new Team Members</li>
<li>Pre-allocate all VIP&rsquo;s and Hilton Honors Reservations so rooms maybe inspected, and at the same time to ensure amenities are delivered to the correct rooms.</li>
<li>Transmit daily Hilton Honors</li>
<li>In the absence of Rooms Controller to prepare daily forecast of expected arrivals and departures using analysis and judgment skills.</li>
</ul>What are we looking for
A Front Office Supervisor serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
<ul><li>Minimum 2&ndash;3 years of supervisory experience within guest-facing roles in the hotel, leisure, and/or retail sectors.</li>
<li>Proven ability to lead, coach, and inspire a Front Office team to consistently deliver impeccable and anticipatory guest service.</li>
<li>Strong commercial and business acumen with a clear demonstration of sales capabilities and upselling techniques.</li>
<li>Solid understanding of front office operations including check-in/check-out procedures, billing, room allocation, and guest satisfaction management.</li>
<li>Calm, organized work ethic with the ability to prioritize effectively, work under pressure, and meet tight deadlines.</li>
<li>Excellent supervisory, interpersonal, and communication skills to foster teamwork, resolve issues diplomatically, and engage with guests and colleagues alike.</li>
<li>Exceptional problem-solving and decision-making skills, with the ability to handle sensitive situations with empathy and discretion.</li>
<li>Proficient in hotel property management systems (e.g., OPERA) and comfortable with technology-driven front office operations.</li>
<li>A passion for delivering exceptional levels of guest service, with an eye for detail and a dedication to maintaining the highest standards of hospitality.</li>
<li>Strong organizational and multitasking abilities, particularly in high-volume or fast-paced luxury environments.</li>
<li>Formal training or certifications in Hospitality Management or a related field are an advantage.</li>
<li>Flexibility to work a variety of shifts, including evenings, weekends, and holidays as business demands.</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>A relevant supervisory/management certificate/diploma or degree</li>
</ul>What will it be like to work for Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah

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