hotel front office supervisor

Commonwealth Hotels

<div><div>Join Our Team at the DoubleTree by Hilton Manhattan Kansas!<br>
<br>
The DoubleTree by Hilton Manhattan, Kansas is seeking a Part-Time Hotel Guest Service Supervisor, Hotel Front Desk Supervisor or Hotel Front Office Supervisor<br>
<br>
<b>About Us:</b><br>
DoubleTree Manhattan, near Kansas State University, is the ideal place to grow your career in hospitality. Just minutes from Sunset Zoo and Aggieville, our pet-friendly hotel offers a heated indoor pool, hot tub, fitness center, and versatile meeting space. We are committed to creating exceptional experiences for guests and an outstanding workplace for our team.<br>
<br>
<b>Why This Role?</b><br>
Working as a DoubleTree by Hilton Manhattan, Kansas, Front Desk Supervisor, Hotel Guest Service Supervisor, Hotel Front Desk Supervisor or Hotel Front Office Supervisor at the Doubletree by Hilton Manhattan, Kansas offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Supervisor, Hotel Front Desk Supervisor or Hotel Front Office Supervisor allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out.<br>
</div><div><b>What&rsquo;s In It for You?</b><br>
Comprehensive Benefits: Medical, Dental, and Vision BENEFITS DAY ONE!<br>
Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts<br>
Time Off: Vacation, Personal Days, and Holiday Pay<br>
Exclusive Discounts: Hotel, food, and beverage savings for personal travel<br>
Professional Growth: Online training courses<br>
Additional Support: Employee Assistance Program, jury duty leaves, bereavement leave, and more</div>
<div></div><div><b>Key Responsibilities for the Part-Time Hotel Guest Service Supervisor, Hotel Front Desk Supervisor, or Hotel Front Office Supervisor include:</b></div>
<ul><li>Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.</li>
<li>Maintains day-to-day operations of the Front Desk.</li>
<li>Establishes and maintains appropriate service standards for all Front Office areas.</li>
<li>Maintains proper cash handling procedures and appropriate over and short documentation.</li>
<li>Adheres to all hotel policies about hiring, disciplinary actions, and required training documentation.</li>
<li>Working Front Office Manager covering all short-staffed shifts, including audits.</li>
</ul>
<div><br>
<b>What We are Looking for in a Part-Time Hotel Guest Service Supervisor, Hotel Front Desk Supervisor or Hotel Front Office Supervisor:</b></div>
<ul><li>Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.</li>
<li>Familiarity with using computers and software systems, especially reservation or property management systems (PMS)</li>
<li>Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.</li>
<li>Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.</li>
<li>Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.</li>
<li>Hospitality or Front Desk Experience (Preferred)</li>
<li>A high school diploma or equivalent</li>
<li>Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.</li>
</ul><div>Applicants should have the flexibility to work weekends &amp; holidays<br>
<br>
Why Commonwealth Hotels?<br>
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.<br>
<br>
Explore Our Hotel:<br>
https://www.hilton.com/en/hotels/mhkrddt-doubletree-manhattan/<br>
<br>
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.<br>
<br>
Join us in shaping the future of hospitality in Manhattan, Kansas! Apply today!</div></div>

Front Desk Supervisor

HHM Hotels

<div><div><p><b>Opportunity: Operations Supervisor</b></p>
<p>
Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.
</p><p><b>Potential Career Path</b></p>
<p>
Front Office Manager &ndash; Assistant General Manager &ndash; General Manager</p>
<p><b>
Essential Job Functions</b></p>
<ul>
<li>Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
</li><li><p>Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.</p></li>
<li><p>
Coordinate with department managers when necessary to ensure optimal functioning of the hotel.</p></li>
<li><p>
Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.</p></li>
<li><p>
Monitor and maintain the front office systems and equipment to ensure optimum performance.</p></li>
<li><p>
Supervise night audit functions, and perform audit in absence of the night auditor.</p></li>
<li><p>
Be aware of emergency procedures and take full responsibility in emergency situations.</p></li>
<li>
Follow sustainability guidelines and practices related to HHM&rsquo;s EarthView program.</li>
<li>Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.</li>
<li>Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.</li>
<li>Perform other duties as requested by management.</li>
</ul>
<p><b>Position Requirements</b></p>
<ul>
<li>Associate or Bachelor&rsquo;s degree preferred.</li>
<li>Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.</li>
</ul>
<p><b>Work Environment and Context
</b></p><ul><li>Work schedule varies and may include working on holidays and weekends.</li>
<li>Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.</li>
</ul>
<p><b>What We Believe</b></p>
<p>
People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It</p>
</div><p>
Managed by HHM Hotels</p></div>

Operations Supervisor

Residence Inn by Marriott

<div>Overview:
<div><b>
Opportunity: Operations Supervisor</b></div><div></div><div><br>
Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.</div><div></div><div><b><br>
Potential Career Path</b>
</div><div>Front Office Manager &ndash; Assistant General Manager &ndash; General Manager</div><div></div><div><b><br>
Essential Job Functions</b></div><ul><li>
Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.</li><li><div>
Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.</div></li><li><div>
Coordinate with department managers when necessary to ensure optimal functioning of the hotel.</div></li><li><div>
Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.</div></li><li><div>
Monitor and maintain the front office systems and equipment to ensure optimum performance.</div></li><li><div>
Supervise night audit functions, and perform audit in absence of the night auditor.</div></li><li><div>
Be aware of emergency procedures and take full responsibility in emergency situations.</div></li><li>
Follow sustainability guidelines and practices related to HHM&rsquo;s EarthView program.</li><li>
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.</li><li>
Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.</li><li>
Perform other duties as requested by management.</li></ul><div><b>
Position Requirements</b></div><ul><li>
Associate or Bachelor&rsquo;s degree preferred.</li><li>
Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.</li></ul><div><b>
Work Environment and Context
</b></div><ul><li>Work schedule varies and may include working on holidays and weekends.</li><li>
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.</li></ul><div><b>
What We Believe</b></div><div><br>
People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It</div>
About Us :<div></div><div><br>
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.</div><div></div><div><br>
To see other opportunities at this location, click here.</div></div>

PM Hotel Group

<div><p><b>What You&rsquo;ll Do:</b></p>
<p>
You will be at the center of the hotel's universe - the front office. As the Assistant Front Office Manager, you&rsquo;ll have the chance to flex your leadership muscles as you passionately inspire your front office team to deliver the best experience to our guests possible.</p>
<p>
Here are just a couple of tasks you&rsquo;ll be responsible for as you lead your team:</p>
<ul><li> Assist in overseeing the day-to-day operations of the front desk and associated functions, scheduling staff.</li></ul>
<ul>
<li>Oversee and participate in guest registration and check out.</li>
</ul>
<ul><li> Analyze Front Office reports; investigate previous night&rsquo;s production, rates, and issues.</li></ul>
<ul><li> Assist in the assembly, tracking, and interpretation of financial and operational plans for the Front Office department.</li></ul>
<ul><li> Step in for the Front Office Manager when needed.</li></ul>
<p><b>
Where You&rsquo;ve Been:</b></p>
<p>
You have at least two years of experience working in hotels and an additional year of experience in a hotel leadership position (supervisor+). Most importantly, you are a people person! Whether it be guests or team members you&rsquo;ll be working with other people constantly. We&rsquo;re looking for someone who is capable of communicating clearly in a positive and professional manner at all times.</p>
<p><b>
When You&rsquo;re Here:</b></p>
<p>
Sometimes you&rsquo;ll be behind a desk&mdash;but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there&rsquo;s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&amp;B discounts and the opportunity to be part of an anything-but-standard growing hotel company</p></div>

Asst. F/O Manager| Crowne Plaza by IHG| Herndon, VA - Dulles Airport

Hilton

<div><p>Front Office Manager</p><p>
A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.</p><p><b>
What will I be doing?</b><br>
</p><p>As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul><li>
Oversee the entire Front Office operation to maintain high standards</li><li>
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li><li>
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li><li>
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li><li>
Set departmental objectives, work schedules, budgets, policies, and procedures</li><li>
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li><li>
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li><li>
Maintain good communication and working relationships with all hotel departments</li><li>
Monitor staffing levels to meet cover business demands</li><li>
Conduct monthly communication meetings and produce minutes</li><li>
Manage staff performance issues in compliance with company policies and procedures</li><li>
Recruit, manage, train and develop the Front Office team</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Assist with other departments, as necessary</li></ul><p><b>
What are we looking for?</b></p><p>
Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
A degree or diploma in Hotel Management or equivalent</li><li>
A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector</li><li>
High level of IT proficiency</li><li>
High level of commercial awareness and sales capabilities</li><li>
Experience of managing people and developing people</li><li>
Previous experience of managing a department and Profit and Loss account</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service</li><li>
Ability to work under pressure</li><li>
Excellent grooming standards</li><li>
Flexibility to respond to a variety of work situations</li><li>
Ability to work on your own and as part of a team</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Familiar with Property Management Systems</li><li>
A degree or diploma in Hotel Management or equivalent</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Front Office Manager

Accor

<div><b>Company Description</b><p><br>
Novotel Madinah is a modern 4-star hotel located in the heart of the holy city of Madinah, offering a comfortable and convenient stay for both pilgrims and leisure travelers.</p><p>
Strategically positioned just 120 meters (about a 2&ndash;5 minutes walk) from Al-Masjid an-Nabawi, the hotel provides easy access to one of Islam&rsquo;s most significant landmarks, making it an ideal base for Umrah visitors and religious travelers.</p><p><br>
Overall, Novotel Madinah combines modern comfort, strategic location, and family-friendly facilities, making it a popular choice for visitors seeking a peaceful and well-connected stay in Madinah.</p><b><br>
Job Description</b><p><br>
We are seeking an experienced and dynamic Front Office Manager to lead our front office operations in Madinah, Saudi Arabia. In this pivotal role, you will oversee the day-to-day operations of the Front Office, Telephone Services, and Night Audit functions while maintaining exceptional brand service standards, maximizing profitability, and ensuring that guest and team member needs are consistently met or exceeded. As a visionary leader, you will drive operational excellence, foster a collaborative team environment, and champion a customer-focused culture that sets our property apart as a market leader.</p><ul><li>
Lead and manage the Front Office team to achieve operational excellence and maintain our reputation as a market leader in the region</li><li>
Conduct regular Front Office meetings, fostering open communication while maintaining confidentiality and transparency in all discussions</li><li>
Oversee guest arrivals and departures with meticulous attention to detail, ensuring room allocations and check-in/check-out processes follow established procedures and exceed guest expectations</li><li>
Maximize utilization of the Front Office system, ensuring accuracy in all transactions and generating comprehensive reports to support informed decision-making</li><li>
Supervise lobby services, including car parking and porter services, to ensure efficient and seamless guest experiences during arrivals and departures</li><li>
Maintain regular liaison with Engineering and Maintenance teams to prioritize and expedite maintenance requests, keeping guest satisfaction as the primary focus</li><li>
Manage the night audit function in collaboration with the Financial Controller, ensuring accuracy and integrity while maintaining a customer-centric approach</li><li>
Prepare detailed Front Office monthly reports, analyzing key performance metrics, identifying trends, and providing actionable forecasts</li><li>
Ensure public areas are consistently clean, well-maintained, and professionally presented through regular monitoring and quality assurance</li><li>
Provide visible management support and presence on the Front Desk and in the lobby during peak operational hours</li><li>
Collaborate daily with the Reservations team to optimize room allocation, maximize revenue yield, and enhance booking accuracy</li><li>
Adhere to Emergency Communication procedures and serve as the primary point of contact for media inquiries when designated</li><li>
Recruit, train, develop, and mentor front office staff, fostering a supportive and inclusive work environment that encourages professional growth</li><li>
Manage budgets and financial performance metrics for the Front Office department, demonstrating strong commercial acumen</li><li>
Address guest concerns and complaints with empathy and decisiveness, implementing solutions that reinforce guest loyalty</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor's degree in Hotel Management, Hospitality Administration, or a related field</li><li>
Minimum 3-5 years of progressive experience in Front Office management or a similar leadership role within the hospitality industry</li><li>
Proven expertise with Front Office Property Management Systems (PMS), with proficiency in Opera Cloud or similar platforms highly desirable</li><li>
Strong commercial and business acumen with demonstrated ability to analyze financial data and optimize operational budgets</li><li>
Exceptional interpersonal and communication skills, with fluency in English (both written and verbal); additional language skills are a plus</li><li>
Demonstrated leadership capabilities with experience in recruiting, training, and developing high-performing teams</li><li>
Advanced problem-solving skills with the ability to make decisive decisions in fast-paced environments</li><li>
Comprehensive knowledge of hospitality industry standards, best practices, and guest service protocols</li><li>
Strong organizational and time management skills with meticulous attention to detail</li><li>
Guest relations expertise with a proven track record of delivering exceptional customer service and resolving complaints effectively</li><li>
Proficiency in Microsoft Office Suite and hotel management software applications</li><li>
Flexibility and adaptability to work varied shifts, including evenings, weekends, and holidays as required by operational needs</li><li>
Ability to work collaboratively with cross-functional departments and maintain transparent communication with all stakeholders</li></ul><br>
<b>
Additional Information</b><p><br>
At Novotel Madinah, part of the global Accor family, we believe our people are at the heart of everything we do. As a Heartist, you will be part of a dynamic team committed to delivering exceptional hospitality experiences in one of the world&rsquo;s most meaningful destinations.</p><div>
What We Offer<br>
<ul><li>Career Growth &amp; Development</li><li>Global Opportunities</li><li>Competitive Benefits</li><li>Recognition Culture</li><li>Work-Life Balance</li></ul></div><div>
Our Culture<br>
<ul><li>Heartist Spirit</li><li>Teamwork &amp; Respect</li><li>Guest Passion</li><li>Diversity &amp; Inclusion</li><li>Excellence in Hospitality</li></ul></div></div>

Rixos

<div><b>Company Description</b><p><br>
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.</p><b><br>
Job Description</b><br>
<ul><li><ul><li><ul><li>
Ensures prompt, courteous and accurate service to all guests, so as to maximize customer satisfaction.</li><li>
Achieve Quality Audit result of 95% and above through consistent documented trainings.</li><li>
Maintains and promotes associate relations.</li><li>
Resolve complaints within the department.</li><li>
Actively participate in and conduct the daily meetings.</li><li>
Ensure the Hotel services are exceeding the set standards.</li><li>
Assist in Talent Development.</li><li>
Respond and act to guest requests for special arrangements or services with a &ldquo;Never say No&rdquo; attitude.</li><li>
Maintain internal communication, coordination and cooperation with various Departments for various requests.</li><li>
 Achieve the highest Guest Satisfaction measured by TRUST YOU platform.</li><li>
Be smart, well groomed, friendly and cheerful whilst exhibiting the highest standards of Rixos hospitality all the times.</li><li>
Show fullest cooperation and respect within the team and other departments</li><li>
Be aware of the daily activities and has product knowledge of all the hotel facilities.</li><li>
Supervise and manage all activities of the department whilst allowing the team to be competent, credible and progressive.</li><li>
Utilize interpersonal and communication skills to lead, influence, and encourage the team; advocate sound financial/business decision-making; demonstrate honesty/integrity; always lead by example.</li><li>
Encourage and build mutual trust, respect, and cooperation among team members.</li><li>
Serve as a role model to demonstrate high standards of Rixos.</li><li>
Supervise and manage team by understanding their role responsibilities well enough to perform duties in their absence</li><li>
Ensure Revenues, Expenses and Profit is closely monitored and budgeted figures (over)-achieved.</li><li>
Financial Policies and Procedures are supported and followed.</li><li>
Ensures the smooth running of the operations on a day to day basis and in a pro active manner.</li><li>
Ensures the Fire Exits are free of obstacles as per Rixos Health &amp; Safety Policy</li><li>
Support and assist all Front Office sections.</li><li>
Responsible for the organization of work within the department including assignments, time schedules and vacations to ensure optimum utilization of manpower.</li><li>
Participate in the development, implementation and review of the policies, procedures, practices and standards.</li><li>
Optimize the efficient usage of room inventory by monitoring control and ensure constant feedback to support the departments.</li><li>
Recommends changes in processes, equipment whenever applicable so as to improve departmental standards and productivity.</li><li>
Monitor key performance indicators for the department and apply corrective action where needed.</li><li>
Ensure adherence to company and hotel policies by all departmental team members</li><li>
Ensure norms, procedures and systems for safety and security of guest belongings (e.g. lockers, left luggage etc.)</li><li>
Monitor billing procedures to ensure accurate payment thereby maximizing organizational profitability.</li><li>
Ensure adherence to all statutory requirements by the Front Office.</li><li>
Ensure all front Office documents &amp; records are maintained as per operational/ organizational requirements.</li><li>
Ensure all Front Office areas are neatly maintained at all times as per norms, hygiene, and efficiency, cleanliness and safety standards.</li><li>
Responsible for the efficient handling of all the Room Reservations &amp; their processing thereafter.</li><li>
Conduct Briefing Sessions regularly and ensure thorough communication within the department.</li><li>
Familiarity with all Front Desk and Cashiering functions.</li><li>
Responsibility towards guest ledger, long stays guests and pay masters.</li><li>
Greet and welcome VIP guests upon their arrival and escort them to their rooms.</li><li>
Identify training needs, plan activities and oversee the implementations for all FO sections.</li><li>
Assist in the preparation of the annual budget and manning guide and manage within budgetary guidelines.</li></ul></li></ul></li></ul><br>
<b>
Qualifications</b><p><br>
University<b> </b>Degree in Hotel Management, minimum 3 years in a similar role with a five star hotel.</p></div>

Front Office Manager (Saudi National Only)

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10000 hotel front office supervisor jobs Near Me

Front Desk Supervisor

Operations Supervisor

Operations Supervisor

Asst. F/O Manager| Crowne Plaza by IHG| Herndon, VA - Dulles Airport

Front Office Manager

Front Office Manager

Front Office Manager (Saudi National Only)