hotel front office supervisor

HHM Hotels

<div><div><p><b>Opportunity: Operations Supervisor</b></p>
<p>
Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.
</p><p><b>Potential Career Path</b></p>
<p>
Front Office Manager &ndash; Assistant General Manager &ndash; General Manager</p>
<p><b>
Essential Job Functions</b></p>
<ul>
<li>Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
</li><li><p>Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.</p></li>
<li><p>
Coordinate with department managers when necessary to ensure optimal functioning of the hotel.</p></li>
<li><p>
Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.</p></li>
<li><p>
Monitor and maintain the front office systems and equipment to ensure optimum performance.</p></li>
<li><p>
Supervise night audit functions, and perform audit in absence of the night auditor.</p></li>
<li><p>
Be aware of emergency procedures and take full responsibility in emergency situations.</p></li>
<li>
Follow sustainability guidelines and practices related to HHM&rsquo;s EarthView program.</li>
<li>Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.</li>
<li>Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.</li>
<li>Perform other duties as requested by management.</li>
</ul>
<p><b>Position Requirements</b></p>
<ul>
<li>Associate or Bachelor&rsquo;s degree preferred.</li>
<li>Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.</li>
</ul>
<p><b>Work Environment and Context
</b></p><ul><li>Work schedule varies and may include working on holidays and weekends.</li>
<li>Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.</li>
</ul>
<p><b>What We Believe</b></p>
<p>
People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It</p>
</div><p>
Managed by HHM Hotels</p></div>

Operations Supervisor

Residence Inn by Marriott

<div>Overview:
<div><b>
Opportunity: Operations Supervisor</b></div><div></div><div><br>
Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.</div><div></div><div><b><br>
Potential Career Path</b>
</div><div>Front Office Manager &ndash; Assistant General Manager &ndash; General Manager</div><div></div><div><b><br>
Essential Job Functions</b></div><ul><li>
Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.</li><li><div>
Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.</div></li><li><div>
Coordinate with department managers when necessary to ensure optimal functioning of the hotel.</div></li><li><div>
Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.</div></li><li><div>
Monitor and maintain the front office systems and equipment to ensure optimum performance.</div></li><li><div>
Supervise night audit functions, and perform audit in absence of the night auditor.</div></li><li><div>
Be aware of emergency procedures and take full responsibility in emergency situations.</div></li><li>
Follow sustainability guidelines and practices related to HHM&rsquo;s EarthView program.</li><li>
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.</li><li>
Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.</li><li>
Perform other duties as requested by management.</li></ul><div><b>
Position Requirements</b></div><ul><li>
Associate or Bachelor&rsquo;s degree preferred.</li><li>
Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.</li></ul><div><b>
Work Environment and Context
</b></div><ul><li>Work schedule varies and may include working on holidays and weekends.</li><li>
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.</li></ul><div><b>
What We Believe</b></div><div><br>
People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It</div>
About Us :<div></div><div><br>
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.</div><div></div><div><br>
To see other opportunities at this location, click here.</div></div>

Renaissance St. Louis Airport

<div>Description:<p></p><h3 class="jobSectionHeader"><b><br>
Position Overview</b></h3><p>
We are seeking a dynamic and service-driven full time Front Desk Supervisor to lead our front office team at a Renaissance brand hotel operated by StepStone Hospitality. This role is responsible for delivering exceptional guest experiences, supporting daily front desk operations, and mentoring team members to embody Renaissance brand standards while aligning with StepStone&rsquo;s commitment to operational excellence.</p><p><br>
</p><p><b>Key Responsibilities:</b></p><ul><li>
Supervise and support front desk associates during all shifts to ensure smooth operations</li><li>
Deliver and model exceptional guest service, creating memorable and personalized experiences</li><li>
Handle guest inquiries, concerns, and escalations promptly and professionally</li><li>
Assist with scheduling, training, and coaching of front desk team members</li><li>
Ensure compliance with Renaissance brand standards, StepStone Hospitality policies, and franchise guidelines</li><li>
Monitor room inventory, reservations, and guest arrivals/departures to optimize occupancy and service flow</li><li>
Conduct shift briefings and communicate important updates to the team</li><li>
Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction</li><li>
Assist in managing billing, cash handling, and daily reporting procedures</li><li>
Support performance management initiatives, including feedback and evaluations</li></ul><p><b>
Qualifications:</b></p><ul><li>
2+ years of front desk or guest services experience in a hotel environment preferred</li><li>
Previous supervisory or leadership experience preferred</li><li>
Strong knowledge of hotel property management systems (e.g., Opera or similar)</li><li>
Excellent communication, problem-solving, and interpersonal skills</li><li>
Ability to remain calm and professional in high-pressure situations</li><li>
Flexible schedule, including evenings, weekends, and holidays</li><li>
High school diploma or equivalent required; hospitality degree preferred</li></ul><p></p><p><b><br>
Benefits &amp; Perks:</b></p><ul><li>
Health, dental, and vision insurance options</li><li>
Paid time off (vacation, sick time, and holidays)</li><li>
401(k) with company match (where applicable)</li><li>
Hotel discounts through Marriott&rsquo;s global travel program</li><li>
Employee rates at StepStone Hospitality-managed properties</li><li>
Opportunities for career advancement and professional development</li></ul>
Requirements:
<ul><li>Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.</li><li>Ability to assist with the design and preparation of statistical reports and presentations as needed.</li><li>Ability to accurately report information.</li><li>Ability to assist with various office tasks as needed.</li><li>Ability to scrupulously follow all StepStone and hotel policies and procedures.</li></ul><p>
Attend required meetings.</p></div>

Front Desk Supervisor/Renaissance St. Louis Airport Hotel

Fairfield Inn & Suites

<div><div><b>Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we&rsquo;re not about numbers&hellip;we&rsquo;re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we&rsquo;re constantly looking for individuals who work well together for a unified purpose. For our leadership, we&rsquo;re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you&rsquo;re all about, consider joining our Team.</b><br>
<b>
</b><br>
<b>Ascent Hospitality is looking for a uniquely qualified hospitality leader to be our Front Office Manager!</b></div>
<div><br>
<b>Lead front office activities of hotel and proactively look for opportunities to create memorable experiences for our guests! Responsible for driving excellent guest service results and assisting guests with aspects of their stay, reservation and room assignment activities including various requests and inquiries. Ensure team members are provided training, support and tools to take care of our guests. Their expertise will focus on maximizing profits, developing and retaining employees and exceeding guest expectations.</b></div>
<div></div><div><div><b>BENEFITS:</b></div>
<div></div><div><ul><li>Competitive Salary!</li>
<li>Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!</li>
<li>401k with employer MATCH!</li>
<li>Paid PTO!</li>
<li>Uniforms Provided for most positions!</li>
<li>Team Member Hotel Discount Program!</li>
</ul>
</div></div><div></div><div><b>ESSENTIAL FUNCTIONS:</b></div>
<ul><li>Scheduling of guest services front desk representatives, night audit staff and breakfast attendants (as applicable)</li>
<li>Fulfill shift(s) as Manager on Duty as assigned.</li>
<li>Hands on approach to leading the Guest Services team.</li>
<li>Maintains staffing levels of the department.</li>
<li>Maintains supplies and inventory controls for the Front Office and Pantry.</li>
<li>Provide management support and coverage in other areas of hotel (as needed)</li>
<li>Review all schedules, ensuring all issues are identified and addressed</li>
<li>Conduct guest services meetings and ensure employees are kept informed</li>
<li>Be very familiar with the hotel computer system for training maintenance and trouble shooting.</li>
<li>Complete credit check daily.  Adhere to all Systems &amp; Controls of the Front Office and appropriate areas of responsibilities.</li>
<li>Assure knowledge and training of Marketing Programs of company and hotel.</li>
<li>Recruit, manage, and train, Front Office Team</li>
<li>Train front desk/guest services, night audit staff on all Company and Brand standard programs</li>
<li>Train front desk/guest services, night audit, staff on rewards programs and requirements</li>
<li>Maximize room occupancy at best rates.</li>
<li>Establish consistent Standard Operating Procedures</li>
<li>Ensure staff is in compliance with Company Appearance and Grooming standards.</li>
<li>Assigns duties and shifts to team members and observes performances to ensure adherence to hotel policies and established operating procedures.</li>
<li>Review guest experience scores; review scores with staff; make recommendations for improvement</li>
<li>Ensure that the staff is in proper uniform including name tags and in good condition</li>
<li>Respond to all guest inquiries, complaints and special requests.</li>
<li>Create work environment where staff are motivated, productive and positive</li>
<li>Track all of corporate accounts</li>
<li>May be required at any time to assume the job duties of the Front Desk Clerk or any other position which is directly supervised by this position.</li>
<li>Comply with hotel security, fire regulations, and all health/safety regulations and legislation</li>
<li>Oversee smooth operation of breakfast service (as applicable)</li></ul><br>
<div></div><br>
<div><b>SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:</b></div>
<ul><li>Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.</li>
<li>Previous experience as a front desk, guest service supervisor or manager preferred</li>
<li>Must have excellent leadership and organizational skills.</li>
<li>Must have excellent customer service skills</li>
<li>Must have excellent verbal and written communication skills</li>
<li>Must be familiar with Microsoft Office</li>
<li>Must be familiar with operation of office equipment e.g.- copier, printer, facsimile machine, telephone etc.</li>
<li>Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays. Must be able to work without constant supervision.</li>
<li>Required to work desk shifts as needed</li></ul><br>
<div></div><br>
<div><b>PHYSICAL DEMANDS:</b></div>
<ul><li>Ability to stand for the entire scheduled shift.</li>
<li>While performing the duties of this job, the employee will be required to stand for long periods of time; using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, talk and hear.</li>
<li>May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.</li>
<li>Must be capable of effectively using close vision, distance vision, and color vision.</li>
<li>Able to operate in mentally and physically stressful situations</li></ul><br>
<div></div><div><b>QUALIFICATION STANDARDS:</b></div>
<ul><li>High school education required. Some college Some college preferred.</li>
<li>Minimum one (1) year in a management role in a hotel required.</li>
<li>Must be able to effectively lead a team</li>
<li>Knowledge of and ability to operate personal computers and various property specific applications.</li>
<li>Ability to read and speak English fluently. Second or multiple languages are a plus.</li>
<li>Ability to perform under pressure.</li></ul><br>
<div></div><br>
<div><b>EEO Employer</b></div></div>

Front Office Manager

The Redondo Beach Hotel

<div><p><b>The Redondo Beach Hotel, a Tapestry Collection by Hilton, </b>is looking for an outstanding <b>Guest Service Supervisor</b> to join the team! This person will be responsible for the smooth and efficient day-to-day front desk operations of the hotel.</p>
<h5 class="jobSectionHeader"><b>
Essential Functions and Responsibilities of the job include but are not limited to:</b></h5>
<ul><li>Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel</li>
<li>Communicate effectively with guests and fellow team members.</li>
<li>Be proficient at all Guest Service systems and processes</li>
<li>Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction</li>
<li>Oversee and ensure accountability in all aspects of Guest Service Team&rsquo;s performance</li>
<li>Responsible for all front office activity during scheduled shifts</li>
<li>Monitor and adjust room availability status</li>
<li>Check travel agent commissions, franchise frequent stay program activity and central reservations</li>
<li>Monitor and complete filing of registration cards, reservations, correspondence and no-shows</li>
<li>Check Maid&rsquo;s list and ensure room availability status is accurate</li>
<li>Check and audit banks.</li>
<li>Check dry cleaning status</li>
<li>Submit daily report to Guest Services Manager or General Manager (written or verbal).</li>
<li>Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone</li>
<li>Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations</li>
<li>Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel</li>
<li>Perform other duties as assigned, requested or deemed necessary by Management</li>
</ul>
<p><b>Health Benefits, Travel Perks &amp; More</b><br>
Medical, Dental &amp; Vision Benefits, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering, and select charity promotions throughout the year.</p>
<p><b>
Pay Range:</b> $20.00 - $24.00/hour</p></div>

Guest Service Supervisor

Hotel Equities

<p></p><div><p><b>voco, The Shelby in Myrtle Beach, SC</b> has an immediate opening for an experienced Hotel Front Office Supervisor.</p><p></p><p><b><br>
Job Purpose:</b></p><p>
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us. Supports Front Office Manager in overseeing front desk operations and ensuring all guest issues and concerns are resolved.</p><ul><li>
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote &ldquo;preferred&rdquo; guest program and provide recognition and benefits to all current members.</li><li>
Accept payment for guests&rsquo; accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests</li><li>
Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.</li><li>
Promptly respond to and resolve guest complaints</li><li>
Answer telephone promptly and properly being polite, courteous, and friendly</li><li>
Be friendly, thorough, accurate and efficient in taking reservations</li><li>
Be friendly, thorough, accurate and efficient in performing Check-ins</li><li>
Be friendly, thorough, accurate and efficient in performing Check-outs</li><li>
Assist guests with luggage upon their arrival to and departure from the hotel</li><li>
Use the guests&rsquo; names</li><li>
Be knowledgeable and helpful about the local area, the hotel and hotel services</li><li>
Handle messages, wake-up calls, mail, and faxes properly</li><li>
Assist guests&rsquo; with laundry/dry cleaning needs</li><li>
Know of incoming VIPs</li><li>
Follow all applicable Company Standard Operating Procedures.</li><li>
Perform other assignments as directed by the General Manger.</li><li>
Be an enthusiastic, helpful and positive member of the team</li><li>
Be professional, responsible and mature in conduct and behavior</li><li>
Be understanding of, encouraging to and friendly with all co-workers</li><li>
Be self-motivated and use time wisely</li><li>
Maintain open line of communications with each department</li><li>
Communicate pertinent information</li><li>
Respond positively to new ideas</li><li>
Openly accept critical/developmental feedback</li><li>
Maintain effective communication through the use of meetings, log books and bulletins</li><li>
Be available to help other departments in emergency situations</li><li>
Adhere to all work rules, procedures and policies established by the company including, but not</li><li>
limited to those contained in the associate handbook.</li><li>
Safety and Security Skills</li><li>
Properly handle and account for keys</li><li>
Be knowledgeable of policies regarding emergency procedures and security concerns</li><li>
Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available</li><li>
Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items</li><li>
Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets</li><li>
Have full understanding of franchise honors program</li><li>
Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:</li><li>
Verifies all information on reservations check-in; name, address, method of payment, etc.</li><li>
Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers</li><li>
Identifies and records special billing instructions and notifies accounting</li><li>
Completes shift closing accurately by getting appropriate approval signatures and authorization codes</li><li>
Adheres to hotel policies regarding the use of cash banks</li><li>
Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift</li><li>
Report potential sales contacts to the sales department.</li><li>
Supervisor to aid Front Office Management Team in providing needed coverage at the Front Desk to support the 24hr operation of the hotel</li></ul><p></p><p><b><br>
Qualifications and Requirements:</b></p><p>
High School diploma /Secondary qualification or equivalent.</p><p></p><p><b><br>
This job requires the ability to perform the following:</b></p><ul><li>
Must be able to speak, read, write and understand the primary language(s) used in the workplace.</li><li>
Must be able to read and write to facilitate the communication process.</li><li>
Requires good communication skills, both verbal and written.</li><li>
Must possess basic computational ability.</li><li>
Must possess basic computer skills.</li><li>
Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.</li><li>
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.</li><li>
Must be able to stand and exert well-paced mobility for up to 8 hours in length. Length of time of these tasks may vary from day to day and task to task.</li><li>
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.</li><li>
Must be able to lift up to 15 lbs occasionally.</li><li>
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.</li><li>
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates</li><li>
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.</li><li>
Ability to spend extended lengths of time viewing a computer screen.</li><li>
Requires manual dexterity to use and operate all necessary equipment.</li><li>
Must have finger dexterity to be able to operate office equipment</li></ul><p></p><p><b><br>
Other:</b></p><ul><li>
Being passionate about people and service.</li><li>
Strong communication skills are essential when interacting with guests and employees.</li><li>
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.</li><li>
Basic math skills are used frequently when handling cash or credit.</li><li>
Problem-solving, reasoning, motivating, and training abilities are often used.</li><li>
Have the ability to work a flexible schedule including nights, weekends and/or holidays</li></ul><p></p><p><br>
Salary-$18.00 per hour</p><p>
Insurance: Medical, dental, vision insurance available for full-time employees and their families; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account</p><p>
Retirement: After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match</p><p>
Paid Time Off: Vacation Time - 80 hours on your first 3 years of service; Sick Time &ndash; 1 hour accrued per 30 hours worked</p><p>
Paid Holidays: New Year&rsquo;s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day</p><p>
Other benefits: Career Growth Opportunities/ Manager Training Program, Reduced Room Rates throughout the portfolio, Third Party Perks (Movie Tickets, Attractions, Other), Access to our Talent team to help you reach your career goals.</p></div><p></p>

Guest Services Supervisor-The Shelby-Myrtle Beach, SC

Springboard Hospitality

<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h5 class="jobSectionHeader"><b>Job Purpose</b></h5>
<p>
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us. Supports Front Office Manager in overseeing front desk operations and ensuring all guest issues and concerns are resolved.</p>
<ul>
<li>Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote &ldquo;preferred&rdquo; guest program and provide recognition and benefits to all current members.</li>
<li>Accept payment for guests&rsquo; accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests</li>
<li>Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.</li>
<li>Promptly respond to and resolve guest complaints</li>
<li>Answer telephone promptly and properly being polite, courteous, and friendly</li>
<li>Be friendly, thorough, accurate and efficient in taking reservations</li>
<li>Be friendly, thorough, accurate and efficient in performing Check-ins</li>
<li>Be friendly, thorough, accurate and efficient in performing Check-outs</li>
<li>Assist guests with luggage upon their arrival to and departure from the hotel</li>
<li>Use the guests&rsquo; names</li>
<li>Be knowledgeable and helpful about the local area, the hotel and hotel services</li>
<li>Handle messages, wake-up calls, mail, and faxes properly</li>
<li>Assist guests&rsquo; with laundry/dry cleaning needs</li>
<li>Know of incoming VIPs</li>
<li>Follow all applicable Company Standard Operating Procedures.</li>
<li>Perform other assignments as directed by the General Manger.</li>
<li>Be an enthusiastic, helpful and positive member of the team</li>
<li>Be professional, responsible and mature in conduct and behavior</li>
<li>Be understanding of, encouraging to and friendly with all co-workers</li>
<li>Be self-motivated and use time wisely</li>
<li>Maintain open line of communications with each department</li>
<li>Communicate pertinent information</li>
<li>Respond positively to new ideas</li>
<li>Openly accept critical/developmental feedback</li>
<li>Maintain effective communication through the use of meetings, log books and bulletins</li>
<li>Be available to help other departments in emergency situations</li>
<li>Adhere to all work rules, procedures and policies established by the company including, but not</li>
<li>limited to those contained in the associate handbook.</li>
<li>Safety and Security Skills</li>
<li>Properly handle and account for keys</li>
<li>Be knowledgeable of policies regarding emergency procedures and security concerns</li>
<li>Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available</li>
<li>Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items</li>
<li>Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets</li>
<li>Have full understanding of franchise honors program</li>
<li>Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:</li>
<li>Verifies all information on reservations check-in; name, address, method of payment, etc.</li>
<li>Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers</li>
<li>Identifies and records special billing instructions and notifies accounting</li>
<li>Completes shift closing accurately by getting appropriate approval signatures and authorization codes</li>
<li>Adheres to hotel policies regarding the use of cash banks</li>
<li>Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift</li>
<li>Report potential sales contacts to the sales department.</li>
<li>Supervisor to aid Front Office Management Team in providing needed coverage at the Front Desk to support the 24hr operation of the hotel</li>
</ul><h5 class="jobSectionHeader"><b>Qualifications And Requirements</b></h5>
<p>
High School diploma /Secondary qualification or equivalent.</p>
<h5 class="jobSectionHeader"><b>
This Job Requires The Ability To Perform The Following</b></h5>
<ul><li>Must be able to speak, read, write and understand the primary language(s) used in the workplace.</li>
<li>Must be able to read and write to facilitate the communication process.</li>
<li>Requires good communication skills, both verbal and written.</li>
<li>Must possess basic computational ability.</li>
<li>Must possess basic computer skills.</li>
<li>Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.</li>
<li>Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.</li>
<li>Must be able to stand and exert well-paced mobility for up to 8 hours in length. Length of time of these tasks may vary from day to day and task to task.</li>
<li>Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.</li>
<li>Must be able to lift up to 15 lbs occasionally.</li>
<li>Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.</li>
<li>Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates</li>
<li>Vision occurs continuously with the most common visual functions being those of near vision and depth perception.</li>
<li>Ability to spend extended lengths of time viewing a computer screen.</li>
<li>Requires manual dexterity to use and operate all necessary equipment.</li>
<li>Must have finger dexterity to be able to operate office equipment</li>
</ul><h5 class="jobSectionHeader"><b>Other</b></h5>
<ul><li>Being passionate about people and service.</li>
<li>Strong communication skills are essential when interacting with guests and employees.</li>
<li>Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.</li>
<li>Basic math skills are used frequently when handling cash or credit.</li>
<li>Problem-solving, reasoning, motivating, and training abilities are often used.</li>
<li>Have the ability to work a flexible schedule including nights, weekends and/or holidays</li>
</ul>
<p>Salary-$18.00 per hour</p>
<p>
Insurance: Medical, dental, vision insurance available for full-time employees and their families; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account</p>
<p>
Retirement: After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match</p>
<p>
Paid Time Off: Vacation Time - 80 hours on your first 3 years of service; Sick Time &ndash; 1 hour accrued per 30 hours worked</p>
<p>
Paid Holidays: New Year&rsquo;s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day</p>
<p>
Other benefits: Career Growth Opportunities/ Manager Training Program, Reduced Room Rates throughout the portfolio, Third Party Perks (Movie Tickets, Attractions, Other), Access to our Talent team to help you reach your career goals.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
<br>
<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>voco, The Shelby in Myrtle Beach, SC</b> has an immediate opening for an experienced Hotel Front Office Supervisor.</p>
<h5 class="jobSectionHeader"><b>
Job Purpose</b></h5>
<p>
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us. Supports Front Office Manager in overseeing front desk operations and ensuring all guest issues and concerns are resolved.</p>
<ul>
<li>Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote &ldquo;preferred&rdquo; guest program and provide recognition and benefits to all current members.</li>
<li>Accept payment for guests&rsquo; accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests</li>
<li>Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.</li>
<li>Promptly respond to and resolve guest complaints</li>
<li>Answer telephone promptly and properly being polite, courteous, and friendly</li>
<li>Be friendly, thorough, accurate and efficient in taking reservations</li>
<li>Be friendly, thorough, accurate and efficient in performing Check-ins</li>
<li>Be friendly, thorough, accurate and efficient in performing Check-outs</li>
<li>Assist guests with luggage upon their arrival to and departure from the hotel</li>
<li>Use the guests&rsquo; names</li>
<li>Be knowledgeable and helpful about the local area, the hotel and hotel services</li>
<li>Handle messages, wake-up calls, mail, and faxes properly</li>
<li>Assist guests&rsquo; with laundry/dry cleaning needs</li>
<li>Know of incoming VIPs</li>
<li>Follow all applicable Company Standard Operating Procedures.</li>
<li>Perform other assignments as directed by the General Manger.</li>
<li>Be an enthusiastic, helpful and positive member of the team</li>
<li>Be professional, responsible and mature in conduct and behavior</li>
<li>Be understanding of, encouraging to and friendly with all co-workers</li>
<li>Be self-motivated and use time wisely</li>
<li>Maintain open line of communications with each department</li>
<li>Communicate pertinent information</li>
<li>Respond positively to new ideas</li>
<li>Openly accept critical/developmental feedback</li>
<li>Maintain effective communication through the use of meetings, log books and bulletins</li>
<li>Be available to help other departments in emergency situations</li>
<li>Adhere to all work rules, procedures and policies established by the company including, but not</li>
<li>limited to those contained in the associate handbook.</li>
<li>Safety and Security Skills</li>
<li>Properly handle and account for keys</li>
<li>Be knowledgeable of policies regarding emergency procedures and security concerns</li>
<li>Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available</li>
<li>Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items</li>
<li>Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets</li>
<li>Have full understanding of franchise honors program</li>
<li>Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:</li>
<li>Verifies all information on reservations check-in; name, address, method of payment, etc.</li>
<li>Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers</li>
<li>Identifies and records special billing instructions and notifies accounting</li>
<li>Completes shift closing accurately by getting appropriate approval signatures and authorization codes</li>
<li>Adheres to hotel policies regarding the use of cash banks</li>
<li>Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift</li>
<li>Report potential sales contacts to the sales department.</li>
<li>Supervisor to aid Front Office Management Team in providing needed coverage at the Front Desk to support the 24hr operation of the hotel</li>
</ul><h5 class="jobSectionHeader"><b>Qualifications And Requirements</b></h5>
<p>
High School diploma /Secondary qualification or equivalent.</p>
<h5 class="jobSectionHeader"><b>
This Job Requires The Ability To Perform The Following</b></h5>
<ul><li>Must be able to speak, read, write and understand the primary language(s) used in the workplace.</li>
<li>Must be able to read and write to facilitate the communication process.</li>
<li>Requires good communication skills, both verbal and written.</li>
<li>Must possess basic computational ability.</li>
<li>Must possess basic computer skills.</li>
<li>Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.</li>
<li>Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.</li>
<li>Must be able to stand and exert well-paced mobility for up to 8 hours in length. Length of time of these tasks may vary from day to day and task to task.</li>
<li>Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.</li>
<li>Must be able to lift up to 15 lbs occasionally.</li>
<li>Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.</li>
<li>Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates</li>
<li>Vision occurs continuously with the most common visual functions being those of near vision and depth perception.</li>
<li>Ability to spend extended lengths of time viewing a computer screen.</li>
<li>Requires manual dexterity to use and operate all necessary equipment.</li>
<li>Must have finger dexterity to be able to operate office equipment</li>
</ul><h5 class="jobSectionHeader"><b>Other</b></h5>
<ul><li>Being passionate about people and service.</li>
<li>Strong communication skills are essential when interacting with guests and employees.</li>
<li>Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.</li>
<li>Basic math skills are used frequently when handling cash or credit.</li>
<li>Problem-solving, reasoning, motivating, and training abilities are often used.</li>
<li>Have the ability to work a flexible schedule including nights, weekends and/or holidays</li>
</ul>
<p>Salary-$18.00 per hour</p>
<p>
Insurance: Medical, dental, vision insurance available for full-time employees and their families; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account</p>
<p>
Retirement: After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match</p>
<p>
Paid Time Off: Vacation Time - 80 hours on your first 3 years of service; Sick Time &ndash; 1 hour accrued per 30 hours worked</p>
<p>
Paid Holidays: New Year&rsquo;s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day</p>
<p>
Other benefits: Career Growth Opportunities/ Manager Training Program, Reduced Room Rates throughout the portfolio, Third Party Perks (Movie Tickets, Attractions, Other), Access to our Talent team to help you reach your career goals.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

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