hotel front office supervisor

Accor Group

<b><br>Job Details:</b><br> <br>Job Location: Dubai, UAE<br>Industry: Hotel / Resort / Lodging<br>Gender: Any<br>Candidate Nationality: Any<br>Candidate Current Location: Any<br>Job Type: Full Time<br> <br>Position Overview:<br> <br>As Front Office Supervisor, you will oversee the daily operations of the reception team, ensuring smooth check-ins and check-outs, accurate room allocations, and exceptional service delivery. Your leadership will be key in enhancing guest satisfaction while upholding the legacy and elegance of the QE2 experience.<br> <br>What You ll Do:<br> <br>* Support the Front Office Manager (FOM) by supervising and delegating tasks to reception staff<br>* Create and manage weekly rosters, attendance tracking, and leave calendars<br>* Coordinate room assignments and verify guest details and payment methods<br>* Oversee night shift duties including system audits and daily date rollovers<br>* Lead daily team briefings and service improvement sessions<br>* Collaborate closely with Housekeeping and other departments for operational efficiency<br>* Handle special room requests, inspect VIP rooms, and manage guest preferences<br>* Address guest concerns with professionalism and ensure prompt resolution<br>* Maintain updated guest documentation and reservation accuracy in Opera PMS<br> <br>Ideal Profile:<br> <br>* Prior experience in a supervisory front office role within a hotel or resort<br>* Strong organizational, scheduling, and multitasking skills<br>* Proficient in Microsoft Windows and Opera property management system<br>* Presentable, calm under pressure, and customer-oriented<br>* Excellent communication and team leadership capabilities<br>* Flexible to work across different shifts including nights and weekends<br> <br><br>

Front Office Supervisor

The First Group

<div>Overview:
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Silver Sands Beach Jeddah is a premier hospitality destination renowned for its contemporary design, exceptional service, and commitment to providing guests with a luxurious and comfortable experience. As part of a leading hospitality group, Silver Sands Beach Jeddah embodies the essence of modern elegance and Saudi Arabian hospitality, catering to both business and leisure travelers with world-class amenities, dining, and personalized service.<br>
https://silversandsksa.com/</div><br>
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Job Description:
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The <b>Front Office Manager</b> is responsible for leading and managing all front office operations to ensure the highest levels of guest satisfaction, efficiency, and profitability. This role oversees daily front desk activities, including guest check-in/check-out, room assignments, reservations, and coordination with other departments to deliver a seamless guest experience.</div><div><b>
Key Responsibilities:</b></div><div></div><ul><li><div><br>
Supervise and coordinate all front office staff and activities.</div></li><li><div>
Ensure exceptional guest service and handle all guest inquiries and complaints professionally.</div></li><li><div>
Monitor room occupancy, rates, and revenue to optimize hotel performance.</div></li><li><div>
Coordinate with housekeeping, engineering, and F&amp;B departments for smooth operations.</div></li><li><div>
Conduct regular training and performance evaluations for front office team members.</div></li><li><div>
Maintain accurate financial and operational records, ensuring compliance with company policies and standards.</div></li><li><div>
Uphold brand standards and contribute to a welcoming and professional environment.</div></li></ul>
Desired Skill &amp; Expertise:
<ul><li>Saudi National (mandatory requirement).</li><li>
Bachelor&rsquo;s degree or diploma in Hospitality Management or related field.</li><li>
Minimum 3&ndash;5 years of experience in a front office leadership role within a 4 or 5-star hotel.</li><li>
Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team.</li><li>
Excellent communication skills in Arabic &amp; English.</li><li>
Proficiency in hotel property management systems (e.g., Opera, Fidelio, PMS).</li><li>
Strong problem-solving and decision-making abilities.</li><li>
Exceptional customer service orientation with attention to detail.</li><li>
Ability to work under pressure and maintain a calm, professional demeanor.</li></ul></div>

Front Office Manager

THE PALAVRA RESORT W.L.L

<p><b>Position Summary:</b></p><p>The <b>Front Office Manager</b> is responsible for overseeing all front desk operations, ensuring exceptional guest service, and maintaining efficient coordination among front office staff. The role focuses on guest satisfaction, staff supervision, financial performance, and operational excellence in line with the property&rsquo;s service standards and policies.</p><p><b>Key Responsibilities:Guest Service &amp; Operations</b></p><ul><li>Supervise and manage the daily operations of the Front Office, including reception, guest services, concierge, and reservations (as applicable).</li><li>Ensure smooth check-in/check-out processes, room assignments, and guest inquiries are handled efficiently and courteously.</li><li>Anticipate guest needs and resolve any issues or complaints promptly and professionally.</li><li>Maintain a visible presence in the lobby to engage with guests and ensure a warm, welcoming atmosphere.</li><li>Coordinate with other departments (Housekeeping, Maintenance, F&amp;B, etc.) to ensure seamless guest experiences.</li><li>Oversee VIP arrivals, departures, and special arrangements.</li></ul><p><b>Team Management</b></p><ul><li>Recruit, train, schedule, and evaluate front office staff to ensure consistent high performance and adherence to service standards.</li><li>Motivate the team to achieve departmental goals and maintain a positive, professional work environment.</li><li>Conduct regular briefings and meetings to communicate updates, guest feedback, and operational priorities.</li></ul><p><b>Financial &amp; Administrative Responsibilities</b></p><ul><li>Manage the Front Office budget, ensuring cost control and optimal resource allocation.</li><li>Oversee room revenue, occupancy reports, and night audit operations.</li><li>Ensure accurate billing, cashiering, and financial transactions in accordance with accounting procedures.</li><li>Prepare reports on departmental performance, including occupancy rates, guest satisfaction, and staff productivity.</li></ul><p><b>Policies &amp; Standards</b></p><ul><li>Implement and enforce hotel policies, procedures, and brand standards across all front office functions.</li><li>Monitor and maintain cleanliness, organization, and professional appearance of the front desk and lobby areas.</li><li>Ensure data privacy, guest confidentiality, and security protocols are upheld at all times.</li><li>Handle lost and found procedures in compliance with hotel policy</li></ul><p>Job Type: Full-time</p>

Novotel Hotels

<p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.</p><p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.</p> Job Description <p>Novotel & Adagio Premium Dubai Al Barsha is seeking a dynamic and experienced Front Office Manager to join our team. As the Front Office Manager, you will be responsible for overseeing all aspects of the front office operations, ensuring exceptional guest experiences, and leading a team of dedicated professionals.</p><ul><li>Manage and coordinate all front office operations, including reception, concierge, and guest services</li><li>Develop and implement strategies to optimize occupancy rates and revenue</li><li>Ensure the highest standards of customer service and guest satisfaction</li><li>Lead, train, and motivate the front office team to deliver exceptional performance</li><li>Collaborate with other departments to ensure seamless guest experiences</li><li>Handle guest complaints and resolve issues promptly and professionally</li><li>Monitor and analyze key performance indicators and financial reports</li><li>Implement and maintain standard operating procedures for the front office</li><li>Ensure compliance with local hospitality regulations and safety standards</li><li>Optimize front office operations through effective use of technology and systems</li><li>Participate in budgeting, forecasting, and strategic planning for the department</li><li>Foster a positive work environment that promotes teamwork and professional growth</li></ul> Qualifications <ul><li>Bachelor's degree in Hospitality Management or related field (preferred)</li><li>Minimum of 3 years of experience in managing front office operations in a hotel setting</li><li>Fluency in English; proficiency in Arabic or other languages is a plus</li><li>Strong leadership and team management skills</li><li>Excellent organizational and multitasking abilities</li><li>Exceptional customer service orientation with a focus on guest satisfaction</li><li>Proficiency in hotel management software (e.g., OPERA)</li><li>Solid understanding of revenue management principles</li><li>Strong analytical and problem-solving skills</li><li>Excellent verbal and written communication abilities</li><li>Proficiency in Microsoft Office Suite and other relevant computer applications</li><li>In-depth knowledge of hotel operations and industry best practices</li><li>Familiarity with UAE hospitality standards and local culture</li><li>Ability to work flexible hours, including evenings, weekends, and holidays</li><li>Demonstrated ability to thrive in a fast-paced, dynamic environment</li><li>Strong commercial acumen and ability to drive business results</li></ul> Seniority level <p>Mid-Senior level</p> Employment type <p>Full-time</p> Job function <p>Hospitality</p><img src="https://www.jobg8.com/Tracking.aspx?vN7mL9eUiCSB%2b%2bTFavnbTq%2fYuqgkcJrai" width="0" height="0" />

<b>Job Description</b><br><div>
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<p>As <strong>Front Office Manager</strong>, you will be the face of Ciel Dubai s guest arrival and departure experience. You ll lead a dynamic front office team to deliver smooth, engaging, and personalized service while ensuring operational excellence, guest satisfaction, and team development in line with our luxury brand standards.</p> <strong>Key Responsibilities</strong> <ul> <li> <p>Manage all aspects of the Front Office operations including Reception, Guest Relations, Bell Desk, and Night Audit.</p> </li> <li> <p>Lead and inspire the front office team to deliver exceptional, personalized guest service that reflects the Ciel brand.</p> </li> <li> <p>Ensure smooth and efficient check-in/check-out procedures with a focus on luxury service and attention to detail.</p> </li> <li> <p>Maintain a strong presence in the lobby, engaging with guests and resolving concerns proactively and professionally.</p> </li> <li> <p>Collaborate with other departments (Housekeeping, Engineering, F&amp;B) to ensure seamless guest experiences.</p> </li> <li> <p>Oversee daily shift briefings, staff scheduling, and performance management.</p> </li> <li> <p>Monitor guest feedback, online reviews, and service scores, implementing improvement plans where necessary.</p> </li> <li> <p>Train, mentor, and develop team members to maintain a high level of professionalism and service consistency.</p> </li> <li> <p>Ensure full compliance with all hotel policies, SOPs, safety, and local regulations.</p> </li> <li> <p>Support the pre-opening phase, including team recruitment, training, system setup (e.g., PMS), and process design.</p> </li> </ul>
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Desired Skill &amp; Expertise<br></b><div>
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<ul> <li> <p>Minimum 4 years of experience in front office leadership, preferably in a 5-star or luxury hotel environment.</p> </li> <li> <p>Pre-opening experience is a strong advantage.</p> </li> <li> <p>Proficient in Opera Cloud or equivalent PMS.</p> </li> <li> <p>Excellent leadership, communication, and guest engagement skills.</p> </li> <li> <p>Ability to multitask and manage high-pressure situations with grace and professionalism.</p> </li> <li> <p> <span>Passion for hospitality and a genuine commitment to exceeding guest expectations.</span></p></li></ul></div></div></div>

Mövenpick

<div><b>Company Description</b><p><br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.</p><p>
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p><p>
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS.</p><b><br>
Job Description</b><br>
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We are seeking an enthusiastic and detail-oriented Assistant Front Office Manager to join our team in M&ouml;venpick Waterpark Resort &amp; SPA Soma Bay. As a key member of our management team, you will play a crucial role in ensuring exceptional guest experiences and smooth front office operations.</li><li>
Oversee daily operations of Front Office, Concierge, functions</li><li>
Collaborate closely with the Housekeeping department to maintain high standards of cleanliness and guest satisfaction</li><li>
Implement and maintain service standards across all front office areas</li><li>
Develop strategies to maximize profitability while ensuring guest satisfaction</li><li>
Train, mentor, and supervise front office staff to deliver exceptional customer service</li><li>
Handle guest complaints and concerns promptly and professionally</li><li>
Assist in creating and implementing front office policies and procedures</li><li>
Monitor and analyze key performance indicators to improve efficiency and guest satisfaction</li><li>
Ensure compliance with all safety and security protocols</li><li>
Participate in regular management meetings and contribute to the overall success of the hotel</li></ul><br>
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Qualifications</b><br>
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Proven experience in front office management or a similar role in the hospitality industry</li><li>
Strong leadership and interpersonal skills with the ability to motivate and guide a team</li><li>
Excellent problem-solving abilities and a creative approach to enhancing guest experiences</li><li>
Understanding of housekeeping operations and their impact on front office efficiency</li><li>
Demonstrated ability to maintain and improve service standards</li><li>
Bachelor's degree in Hospitality Management or related field (preferred)</li><li>
Proficiency in hotel management software and property management systems</li><li>
Excellent communication skills, both verbal and written</li><li>
Detail-oriented with strong organizational and multitasking abilities</li><li>
Flexibility to work various shifts, including nights, weekends, and holidays</li><li>
Ability to remain calm and professional in high-pressure situations</li></ul><br>
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Additional Information</b><br>
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Good communication and customer contact skills</li><li>
Service oriented with an eye for details</li><li>
Ability to work effectively and contribute in a team</li><li>
Self-motivated and energetic</li><li>
Well-presented and professionally groomed at all times</li></ul></div>

Assistant Front Office Manager

Ennismore

<div><b>Company Description</b><p><br>
At Ennismore we like to think that we do things a little bit differently, we are a small team with big dreams. Working together and delivering what we say we will is really important to us.</p><b><br>
Job Description</b><p><br>
We are seeking an experienced and dynamic Front Office Manager to join our luxury resort in the beautiful coastal city of Sharm El Sheikh, Egypt. As the Front Office Manager, you will lead and inspire a large team while ensuring exceptional guest experiences that align with our high-end brand standards.</p><ul><li>
Oversee and manage all front office operations, including reception, concierge, and guest services</li><li>
Lead, train, and motivate a large team of front office staff to deliver outstanding customer service</li><li>
Develop and implement strategies to enhance guest satisfaction and loyalty</li><li>
Monitor and analyze key performance indicators to drive continuous improvement</li><li>
Manage departmental budgets and optimize revenue through upselling and cross-selling techniques</li><li>
Collaborate with other department heads to ensure seamless guest experiences across the resort</li><li>
Handle VIP guests and resolve complex guest issues with diplomacy and professionalism</li><li>
Ensure compliance with all company policies, local regulations, and industry standards</li><li>
Implement and maintain efficient front office systems and procedures</li><li>
Stay updated on industry trends and innovations to keep the front office operations at the forefront of luxury hospitality</li></ul><br>
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Qualifications</b><br>
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Bachelor's degree in Hospitality Management or related field</li><li>
Minimum 5 years of experience in luxury hospitality, with at least 2-3 years in a managerial role</li><li>
Proven track record of leading and developing large teams in a high-end hospitality environment</li><li>
Exceptional communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders at all levels</li><li>
Strong problem-solving and decision-making abilities, particularly in high-pressure situations</li><li>
Excellent organizational and time management skills</li><li>
Proficiency in hotel management software and Microsoft Office suite</li><li>
In-depth knowledge of front office operations and luxury hospitality standards</li><li>
Financial acumen, including experience in budgeting and revenue management</li><li>
Fluency in English and Arabic.</li><li>
Flexibility to work varying shifts, including weekends and holidays</li><li>
Passion for delivering exceptional guest experiences and driving service excellence</li></ul><br>
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Additional Information</b><p><br>
Our commitment to Diversity &amp; Inclusion:<br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></div>

Front Office Manager - luxury background manages a big team

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