hotel front office supervisor

HHM Hotels

<div><div><p><b>Opportunity: Operations Supervisor</b></p>
<p>
Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.
</p><p><b>Potential Career Path</b></p>
<p>
Front Office Manager &ndash; Assistant General Manager &ndash; General Manager</p>
<p><b>
Essential Job Functions</b></p>
<ul>
<li>Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
</li><li><p>Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.</p></li>
<li><p>
Coordinate with department managers when necessary to ensure optimal functioning of the hotel.</p></li>
<li><p>
Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.</p></li>
<li><p>
Monitor and maintain the front office systems and equipment to ensure optimum performance.</p></li>
<li><p>
Supervise night audit functions, and perform audit in absence of the night auditor.</p></li>
<li><p>
Be aware of emergency procedures and take full responsibility in emergency situations.</p></li>
<li>
Follow sustainability guidelines and practices related to HHM&rsquo;s EarthView program.</li>
<li>Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.</li>
<li>Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.</li>
<li>Perform other duties as requested by management.</li>
</ul>
<p><b>Position Requirements</b></p>
<ul>
<li>Associate or Bachelor&rsquo;s degree preferred.</li>
<li>Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.</li>
</ul>
<p><b>Work Environment and Context
</b></p><ul><li>Work schedule varies and may include working on holidays and weekends.</li>
<li>Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.</li>
</ul>
<p><b>What We Believe</b></p>
<p>
People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It</p>
</div><p>
Managed by HHM Hotels</p></div>

Operations Supervisor

Residence Inn by Marriott

<div>Overview:
<div><b>
Opportunity: Operations Supervisor</b></div><div></div><div><br>
Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.</div><div></div><div><b><br>
Potential Career Path</b>
</div><div>Front Office Manager &ndash; Assistant General Manager &ndash; General Manager</div><div></div><div><b><br>
Essential Job Functions</b></div><ul><li>
Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.</li><li><div>
Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.</div></li><li><div>
Coordinate with department managers when necessary to ensure optimal functioning of the hotel.</div></li><li><div>
Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.</div></li><li><div>
Monitor and maintain the front office systems and equipment to ensure optimum performance.</div></li><li><div>
Supervise night audit functions, and perform audit in absence of the night auditor.</div></li><li><div>
Be aware of emergency procedures and take full responsibility in emergency situations.</div></li><li>
Follow sustainability guidelines and practices related to HHM&rsquo;s EarthView program.</li><li>
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.</li><li>
Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.</li><li>
Perform other duties as requested by management.</li></ul><div><b>
Position Requirements</b></div><ul><li>
Associate or Bachelor&rsquo;s degree preferred.</li><li>
Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.</li></ul><div><b>
Work Environment and Context
</b></div><ul><li>Work schedule varies and may include working on holidays and weekends.</li><li>
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.</li></ul><div><b>
What We Believe</b></div><div><br>
People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It</div>
About Us :<div></div><div><br>
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.</div><div></div><div><br>
To see other opportunities at this location, click here.</div></div>

Hotel Indigo

<div><p><b>About Us</b></p><p>
A little curiosity fuels our soul for adventure and experiences. So, at Hotel Indigo &reg;, we do more than satisfy our guest&rsquo;s curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighborhood, infused with intriguing design and local flavors. Every day brings discoveries, fresh ideas, and unexpected journeys.</p><p>
So, just like our hotels, no two colleagues are the same. So, we&rsquo;re curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighborhood story to life? At Hotel Indigo&reg; hotels, we&rsquo;re excited to meet spirited characters who can delight the most curious guests.
</p><p>Situated at 2,000m above sea level on the edge of the canyon in Jabal Akhdar, you will find a lifestyle property with 172 keys including penthouse suites and cliffside pool villas, the best spa in Oman spread over 2,200sq, plus great food and beverage concepts. We are a destination.</p><p>
Are you ready to join our team to lay the foundations for us to disrupt and build a culture that changes the stay experience complimented by views that will leave everyone in awe?</p><p>
Ready to lead from the front? We&rsquo;re looking for a Front Office Manager to head up our front office department. Setting the tone to deliver truly memorable guest experiences from first moment to last.</p><p><b>
A little taste of your day-to-day</b></p><p>
Every day is different, but you&rsquo;ll mostly be:
</p><ul><li>Directing everyday front office and housekeeping activity while developing and coaching your team to deliver next-level guest experiences.</li><li>
Creating the perfect working environment for your team to thrive and driving collaboration between departments.</li><li>
Providing guests with all the information they need to enjoy a truly memorable experience.</li><li>
Overseeing night audit functions, preparing daily financial reports, and delivering accurate forecasts.</li><li>
Conducting routine inspections of the front office and public areas &ndash; taking immediate actions to correct any deficiencies.</li></ul><p><b>
What do we need from you?</b></p><ul><li>
Bachelor&rsquo;s degree, higher education qualification or equivalent in Hotel Administration or Business Administration</li><li>
Four years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and work experience
</li><li>Must speak local language (s)
</li><li>Other languages are preferred, including evenings, weekends, and holidays, depending on the needs of events.</li></ul><p><b>
What you can expect from us?</b></p><p>
We give our people everything they need to succeed from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
</p><p>Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
</p><p>IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through my Wellbeing framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
</p><p>So, join us and you&rsquo;ll become part of our ever-growing global family.</p><p></p><div>
Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.</div><br>
<div>
<br>
</div><div>Bring your story, to inspire new ones.
</div><p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Front Office Manager

GREENS OPERATIONS INC

<div><p><b>Are you the One?</b></p><p>
If you have 3 years Hotel front office experience with a minimum of 1 year at the supervisory level with a High School diploma or higher-level education and ready to work the evening shift, this may be the opportunity for you!</p><p><b>
Key Responsibilities</b></p><ul><li>
Directly supervise all front office personnel and ensure proper completion of all front office duties.</li><li>
Direct and coordinate the activities of the front desk, reservations, guest services, and telephone areas.</li><li>
Ensure the proper appearance of the lobby and all public areas, including the complimentary breakfast area.</li><li>
Act as the Manager on Duty (MOD) when scheduled as such by the General Manager.</li></ul><p><b>
The ideal candidate will:</b></p><ul><li>
Send Greens Light: Send a daily end of the daily activity and accomplishment email to the General Manager and a copy to the VP Operations.</li><li>
Be proficient in the use of the property management system, and train front desk personnel on the system.</li><li>
Have a good understanding of all of hotel operating procedures.</li><li>
Enforce all existing and new policies and procedures with the front office and breakfast area staff.</li><li>
Maintain proper staffing in all front office areas and the breakfast area.</li><li>
Prepare and post the front office and breakfast area staff work schedules in a timely fashion.</li><li>
Conduct regular performance reviews of the front office and breakfast area staff.</li><li>
Constantly monitor front office communications logs.</li><li>
Monitor appearance of all front desk and breakfast area staff, to ensure they are following company uniform policy.</li><li>
Conduct weekly departmental meetings, and individual meetings as needed.</li><li>
Supervise delegated responsibilities and follows up.</li><li>
Be proficient on the use of all front office equipment such as credit card machine, copier, and fax.</li><li>
Exhibit good leadership skills.</li><li>
Maintain all equipment, conduct an inventory on the last day of each accounting period, and maintain office and breakfast area supplies at par.</li><li>
Inform the General Manager of any unique situations or unusual developments in front office operations.</li><li>
Handle guest complaints effectively.</li><li>
Be willing and able to work any shift, including audit and fill in when other employees are not able to work their scheduled shift.</li><li>
Complete weekly schedules for front office and breakfast area staff as per standard operating procedures.</li><li>
Understand the Chart of Accounts in order to code the invoices for the Front Office and the breakfast area.</li><li>
Process reservations by mail, telephone, fax and central reservation systems referrals.</li><li>
Process reservations received from sales office and other hotel departments.</li><li>
Have complete knowledge of room types and offered rate plans.</li><li>
Open and close out discount rates on reservation systems when applicable.</li><li>
Fully understand the hotel&acirc;&euro;&trade;s franchise policy on guaranteed reservations and no-shows.</li><li>
Process cancellations and modifications to reservations.</li><li>
Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.</li></ul><p><b>
What are we looking for?</b></p><p>
To fulfill this role successfully, you must possess the following minimum qualifications:</p><ul><li>
Effective Communication skills</li><li>
Pleasing personality</li><li>
Good team player</li><li>
Good listener</li><li>
Well-groomed and professional appearance.</li><li>
Open with praise, discrete with criticism.</li></ul></div>

Assistant General Manager - Hampton Inn LAX

IHG Hotels & Resorts

<div><div>Our guests&rsquo; memorable experiences have to start somewhere. So why not with you? We&rsquo;re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions &ndash; managing everything from registration and reservations to porter and concierge services.<br>
</div><div></div><br>
<div>A little taste of your day-to-day:<br>
</div><div></div><br>
<div>Every day is different, but you&rsquo;ll mostly be:
</div><ul><li> Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
</li></ul><ul><li> Engaging with guests to build personal relationships and remedy any complaints
</li></ul><ul><li> Conducting regular front office inspections to ensure we&rsquo;re making the right first impression
</li></ul><ul><li> Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
</li></ul><ul><li> Training team members on PBX procedures and taking the lead during an emergency or crisis
</li></ul><ul><li> Reporting into the Director of Rooms you&rsquo;ll manage a team of front desk employees across several specialisms.<br>
</li></ul><div></div><br>
<div>What We need from you:<br>
</div><div></div><ul><li> Bachelor&rsquo;s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
</li></ul><ul><li> 3 years of Front Office/Guest Service experience including management experience
</li></ul><ul><li> Must speak fluent English
</li></ul><ul><li> Other languages preferred<br>
</li></ul><div></div><br>
<div>What you can expect from us:<br>
</div><div></div><br>
<div>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.<br>
</div><div></div><br>
<div>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.<br>
</div><div></div><br>
<div>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing
</div><div>framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.<br>
</div><div></div><br>
<div>So, join us and you&rsquo;ll become part of our ever-growing global family.
</div><p>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Front Office Manager ( Saudi Only ) ( InterContinental Riyadh )

Remington Hospitality

<div><p><b>What you will be doing</b></p>
<ul>
<li>Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.</li>
<li>Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.</li>
<li>Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.</li>
<li>Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.</li>
</ul>
<p><i>Salary range for this position starts at (based on experience): </i><b><i>$65,000- $75,000. </i></b>Full Time Associates at the Hilton Minneapolis Airport are eligible for group health insurance including, Medical, Dental, Vision and life insurance. Additional benefits include Parental Maternity Leave, 401k and Paid Time Off Accrual. The Hilton Minneapolis Airport reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race.</p>
Requirements:
<p><b>What we are looking for</b></p>
<ul>
<li>High work ethic, self-initiative, independent judgment</li>
<li>May be required to work varying schedules to reflect the business needs of the property</li>
<li>Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions</li>
<li>Someone who enjoys working as and being part of a team that provides great experiences for our Guests!</li></ul></div>

Front Office Manager/Hilton Minneapolis Airport

Hilton

<div><p>Front Office Supervisor</p><p>
A Front Office Supervisor Intern assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As a Front Office Supervisor Intern, you will assist in management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Supervise the efficient operations of reception including check in/out procedures</li>
<li>Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved</li>
<li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Advise team of any special events or VIP Guests in the hotel for events or for general accommodations</li>
<li>Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li>
<li>Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards</li>
<li>Act in accordance with fire, health and safety regulations and follow the correct procedures when required</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow and adhere to company brand standards</li>
<li>Assist other departments wherever necessary and maintain good working relationships with Team Members</li>
<li>Work with your Manager to identify a specific project to complete during your internship placement</li>
</ul><b>What are we looking for?</b><p><br>
Front Office Supervisor Interns serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Previous experience in a customer-focused industry</li>
<li>Desire to progress within the Hospitality industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Previous supervisory experience</li>
<li>Previous experience in the hotel industry</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Front Office Supervisor

Search 10000+ Hotel front office supervisor jobs near you this March. New roles added regularly across leading industries. Apply today.

10000 hotel front office supervisor jobs Near Me

Operations Supervisor

Operations Supervisor

Front Office Manager

Assistant General Manager - Hampton Inn LAX

Front Office Manager ( Saudi Only ) ( InterContinental Riyadh )

Front Office Manager/Hilton Minneapolis Airport

Front Office Supervisor