hotel guest service agent

Hilton

<div><p>Guest Service Agent</p><p>
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:</p>
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul><b>What are we looking for?</b><p><br>
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Previous experience in cash handling</li>
<li>Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Conflict resolution experience</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Guest Service Agent

<div><p>Guest Service Agent</p><p>
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.</p><br>
<p><br>
<br>
<b>What will I be doing?</b></p>
<p>This position reports to the Asst. Front Office Manager.</p>
<p>As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:</p>
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul><p><b>What are we looking for?</b></p>
<p>Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>Previous experience in a customer-focused industry</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Competent level of IT proficiency</li>
</ul><p><b>What's in it for me?</b></p>
<ul><li>Degree-level qualification in a relevant field</li>
<li>Competitive Salary &amp; Wages</li>
<li>Private Health Insurance</li>
<li>Complimentary Dry Cleaning for Business Attire</li>
<li>Monthly Transportation Fee</li>
<li>Complimentary Shuttle Bus</li>
<li>Discounted Indoor Parking Privileges</li>
<li>Complimentary Employee Meal</li>
<li>&quot;Go Hilton&quot; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members</li>
<li>Career and development opportunities in Hilton Hotels Worldwide</li>
<li>Opportunity to make a positive impact on environment and community with Travel with Purpose program</li>
</ul><p>Specifically, we look for demonstration of these Hilton Values:</p>
<ul><li><b>Hospitality </b>- We're passionate about delivering exceptional guest experiences.</li>
<li><b>Integrity</b> - We do the right thing, all the time.</li>
<li><b>Leadership</b> - We're leaders in our industry and in our communities.</li>
<li><b>Teamwork </b>- We're team players in everything we do.</li>
<li><b>Ownership</b> - We're the owners of our actions and decisions.</li>
<li><b>Now</b> - We operate with a sense of urgency and discipline</li><br>
</ul><p><br>
<b>What will it be like to work for Hilton?</b><br>
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

<div><p>Guest Service/Front Dest Agent - Canopy by Hilton Istanbul Taksim</p><p>
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.</p><p><b>
What will I be doing?</b><br>
A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:</p><ul><li>
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li><li>
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>
Ensure that the Front Office Manager/ Duty Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li><li>
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>
Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>
Give concierge service to guests</li><li>
Demonstrate a high level of customer service at all times</li><li>
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li><p>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</p><p>
</p></li></ul><p><b>What's in It for Me?</b></p><ul><li>
Competitive Salary</li><li>
Monthly Transportation Fare</li><li>
Private Health Insurance (after 6 months tenure)</li><li>
Carpark subscription on discounted fee</li><li>
Go Hilton Membership (Team Member Travel Program and Family &amp; Friends Travel Program with discounted room rates in Hilton Hotels Worldwide)</li><li>
50% discount on personal food &amp; beverage consumption in the participant Hilton hotels.</li><li>
Free laundry and dry cleaning for business attire</li><li>
Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for mothers who have just given birth)</li><li>
1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members</li><li>
Paid Paternity leave &ndash; 14 days</li><li>
Unlimited Training and development opportunities in and out of the Hotel</li>
Unlimited online courses opportunities from our own Hilton University Opportunity to make a positive impact on environment and community with Travel with Purpose program<br>
<li>
</li></ul><p><b>What are we looking for?</b><br>
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Previous experience in hotels, preferably chain hotels</li><li>
Turkish as native language and excellent command of English</li><li>
Competent level of IT proficiency, OnQ knowledge is an asset</li><li>
Positive attitude and good communication skills</li><li><p>
Commitment to delivering a high level of customer service</p><p>
</p></li><li>Calm, efficient, and organized with great attention to detail</li><li>
Ability to multi-task while maintaining a positive attitude when working with a Guest</li><li>
Professional manner with an emphasis on hospitality and guest service</li><li>
Ability to work on your own and as part of a team</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all</p></div>

Guest Service/Front Dest Agent - Canopy by Hilton Istanbul Taksim

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay.
 <br/>
 <br/>
 You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A strong focus on customer service
  </li>
  <li>
   Prior experience in hotel front office operations is preferred
  </li>
  <li>
   Excellent communication skills; fluency in English is required
  </li>
  <li>
   Be able to work shifts, weekends and public holidays
  </li>
  <li>
   Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
  </li>
 </ul>
</div>


<div><p>Guest Service Center Agent - Waldorf Astoria Doha Lusail</p><p>
A Guest Service Center Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.</p><br>
<p><br>
<b>What will I be doing?</b></p>
<p>As Guest Service Center Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Center Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:</p>
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Receiving calls and transferring calls as required</li>
<li>Handling guest requests via telephone as required</li>
<li>Handling guest wake up calls</li>
<li>Registering guest requests and room defects</li>
<li>Following up on guest requests to ensure successful completion</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul><p><b>What are we looking for?</b></p>
<p>Guest Service Center Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>Previous experience in cash handling</li>
<li>Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Conflict resolution experience</li><br>
</ul><p><br>
<b>What will it be like to work for Hilton?</b></p>
<p>The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.</p>
<p>We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our <b>Go Hilton Team Member Travel</b> discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
</p><p>We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p></div><p></p>

Guest Service Center Agent - Waldorf Astoria Doha Lusail

TIVOLI

<div><b>Company Description</b><p><br>
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.</p><p></p><b><br>
Job Description</b><p><br>
The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay.<br>
You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.</p><b><br>
Qualifications</b><ul><li><br>
A strong focus on customer service</li><li>Prior experience in hotel front office operations is preferred</li><li>Excellent communication skills; fluency in English is required</li><li>Be able to work shifts, weekends and public holidays</li><li>Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred</li></ul></div>

Canopy by Hilton

<div><h2 class="jobSectionHeader"><b>&#304;&#351; Tan&#305;m&#305;</b></h2><div>
A Guest Service Agent/ Front Dest Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.<br>
<br>
<b>What will I be doing?</b><br>
<ul><li>A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Ensure that the Front Office Manager/ Duty Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Give concierge service to guests</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
</ul>
<br>
<b>What's in It for Me?</b><br>
<ul><li>Competitive Salary</li>
<li>Monthly Transportation Fare</li>
<li>Private Health Insurance (after 6 months tenure)</li>
<li>Go Hilton Membership (Team Member Travel Program and Family &amp; Friends Travel Program with discounted room rates in Hilton Hotels Worldwide)</li>
<li>50% discount on personal food &amp; beverage consumption in the participant Hilton hotels.</li>
<li>Free laundry and dry cleaning for business attire</li>
<li>Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for mothers who have just given birth)</li>
<li>1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members</li>
<li>Paid Paternity leave &ndash; 14 days</li>
<li>Unlimited Training and development opportunities in and out of the Hotel</li>
<li>Unlimited online courses opportunities from our own Hilton University</li>
<li>Opportunity to make a positive impact on environment and community with Travel with Purpose program</li>
</ul></div><h2 class="jobSectionHeader"><b>Aranan Nitelikler</b></h2><div>
<b>What are we looking for?</b><br>
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<br>
<ul><li>Previous experience in hotels, preferably chain hotels</li>
<li>Turkish as native language and excellent command of English</li>
<li>Competent level of IT proficiency, OnQ knowledge is an asset</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Ability to work on your own and as part of a team</li>
</ul>
<br>
<b>What will it be like to work for Hilton?</b><br>
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all</div></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>&Ouml;zet Bilgiler</b></h2><ul>
<div><p><b>Pozisyon</b></p>
<div>:</div>
<div>Reception Clerk
</div></div><div><p><b>Sekt&ouml;r</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>Kategori</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma &#350;ekli</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma T&uuml;r&uuml;</b></p>
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div><p><b>Pozisyon Seviyesi</b></p>
<div>:</div>
<div>Eleman
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma Yeri</b></p>
<div>:</div>
<div>&#304;stanbul Avrupa Yakas&#305; Beyo&#287;lu
<p>Tarlaba&#351;&#305; Blv, 122-140 34435 Beyoglu, Istanbul</p>
<ul><div>Toplu Ta&#351;&#305;maya Eri&#351;im</div><div>Plaza Ofis</div><div>Kapal&#305; Otopark</div></ul>
</div></div><div><p><b>Deneyim</b></p>
<div>:</div>
<div>2-5 y&#305;l
</div></div><div><p><b>&#304;lk Yay&#305;nlama Tarihi</b></p>
<div>:</div>
<div>6.09.2025
</div></div><div><p><b>G&uuml;ncelleme Tarihi</b></p>
<div>:</div>
<div>17.09.2025
</div></div><div><p><b>Son Ba&#351;vuru Tarihi</b></p>
<div>:</div>
<div>6.10.2025</div></div></ul></div>

Search 10000+ Hotel guest service agent jobs near you this September. New roles added regularly across leading industries. Apply today.

10000 hotel guest service agent jobs NEAR_ME

Guest Service Agent

Guest Service Agent

Guest Service/Front Dest Agent - Canopy by Hilton Istanbul Taksim

Guest Service Agent

Guest Service Center Agent - Waldorf Astoria Doha Lusail

Guest Service Agent

Guest Service/Front Dest Agent - Canopy by Hilton Istanbul Taksim