hotel guest service agent

Hilton

<div>Guest Service Agent / Associate
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing? 
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
 
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous experience in a customer-focused industry</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Calm, efficient, and organized with great attention to detail</li><li>
Ability to multi-task while maintaining a positive attitude when working with a Guest</li><li>
Professional manner with an emphasis on hospitality and guest service</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in cash handling</li><li>
Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li><li>
Conflict resolution experience</li></ul> 
What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Guest Service Agent / Associate

<div>Guest Service Center Agent - Waldorf Astoria Doha Lusail
A Guest Service Center Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing?
As Guest Service Center Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Center Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Receiving calls and transferring calls as required</li>
<li>Handling guest requests via telephone as required</li>
<li>Handling guest wake up calls</li>
<li>Registering guest requests and room defects</li>
<li>Following up on guest requests to ensure successful completion</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for?
Guest Service Center Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in cash handling</li>
<li>Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Conflict resolution experience</li> 
</ul> 
What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Guest Service Center Agent - Waldorf Astoria Doha Lusail

Palma Beach Resort

Job Description:As a Front Service Agent, your primary responsibility is to deliver exceptional customer service in a courteous manner. You will play a crucial role in ensuring the satisfaction of our guests throughout their stay. Key responsibilities include:<ul><li>Taking reservations and managing the booking process</li><li>Warmly greeting and registering guests upon arrival</li><li>Providing outstanding guest service throughout their stay</li><li>Settling guest accounts accurately and efficiently upon departure</li><li>Handling guest inquiries, requests, and comments promptly and effectively</li><li>Ensuring that guests' needs and preferences are met to enhance their overall experience</li></ul>Qualifications:To excel in this role, you should possess the following qualifications:<ul><li>A strong focus on delivering exceptional customer service</li><li>Prior experience in front office operations in a resort or hotel is preferred</li><li>Excellent communication skills with fluency in English</li><li>Flexibility to work shifts, weekends, and public holidays as required</li><li>Proficiency in Ms Office &amp; Opera software</li><li>Experience with Opera PMS preferred, with at least 1 year of experience</li></ul>If you are passionate about providing top-notch guest service and thrive in a dynamic hospitality environment, we encourage you to apply for this exciting opportunity.Job Type: Full-time

Guest Service Agent

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
On an exclusive island in the heart of the Kingdom&rsquo;s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.
Four Seasons Residences Bahrain is a complex with 112 bespoke private residences, ranging in size from 109 square meters to 737 square meters. The residences are located in the heart of Bahrain Bay and are connected to the Four Seasons Hotel Bahrain Bay by a private and secure pedestrian bridge. 
As one of the leaders in branded residences since 1982, Four Seasons currently operate 50 residential properties around the world and 90% of the projects in our pipeline contain a residential component.
JOB SUMMARY
Operating from the Residential Lobby and Front Drive, the Guest Service Agent is an integral part of the Residential Services Team whose main objective is to ensure our residents are well looked after from the start. As the first and last impression of the Four Seasons Private Residences, this high-profile department carries a special responsibility. The Guest Service Agent is stationed at the bell stand outside the building and greets each resident by name upon arrival and departure. The Guest Service Agent transports luggage to the residences for arrivals and transports luggage for departing residents to the entrance or into temporary storage. The Guest Service Agent also provides arriving residents with a Four Seasons Private Residences orientation.
TASKS
<ul><li>Responds to a wide variety of homeowner requests by accurately assessing the resident&rsquo;s needs and inquiries; offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons&rsquo; policies.
</li><li>Assist residents with luggage, transportation requirements, deliveries, parcels, wine deliveries, groceries, etc. following instructions as specified in the Residence Unit Admittance Forms. Maintains proper records of deliveries and pick-up.
</li><li>Assists residents, visitors, and/or vendors in all inquiries in connection with residential common areas, hours of operations, key residences personnel, directions, etc. Must be familiar with all common areas and services offered at the residences.
</li><li>Greets all residents and their guests passing through lobby and offers them assistance
</li><li>Assists in Residential Lobby service - answer telephones at the residences Concierge Desk, deliver messages, packages, laundry, groceries, etc. to units
</li><li>Assists in Common Area service &ndash; setup the space, provide food and beverage service, assistance with operating equipment etc. to owners
</li><li>Deliveries in-residence dining requests from 3rd party vendors to unit as requested
</li><li>Ensures the residences lobby is always clean, including bell carts and storage area.
</li><li>Complies with Four Seasons Work Rules and Standards of Conduct
</li><li>Works harmoniously and professionally with co-workers and supervisors
</li><li>Ability to use variety of IT systems to perform his own duties and assist homeowners on basic functionality.
</li></ul>ADDITIONAL RESPONSIBILITIES
<ul><li>Handles all resident interactions with the highest level of hospitality and professionalism, accommodating special request whenever possible; seek any opportunity to prevent owner glitches, assist in all enquiries in connection with the Residence services and facilities
</li><li>Ability to communicate resident&rsquo;s requests effectively to the Residence Concierge to ensure prompt completion of tasks
</li><li>Acts in all matters related to the safety, security, satisfaction and wellbeing of residents and fellow employees. Responds swiftly and effectively in any emergency or safety situation.
</li><li>Relieve other residential roles for meal periods and in case of emergency
</li><li>Assist in crunch other residential roles with operations
</li><li>Performs any special projects deemed necessary by your direct supervisor/concierge or Residential Leader
</li></ul>SKILLS AND COMPENTENCIES
<ul><li>Reading, writing, and oral proficiency in the English language, excellent communication skills are essential
</li><li>Must have excellent personal presentation and interpersonal skills. The ideal candidate will also have a warm welcoming smile, a positive attitude and be knowledgeable about the local area
</li><li>Must have minimum of 1+ year bell/guest services experience in a hospitality environment
</li><li>Must be able to prioritize and multi-task, and have a high attention to detail
</li><li>Must be able to work a flexible schedule, including days, nights, overnight, weekends and holidays
</li><li>Physical by nature, this position requires standing for 8 hours per shift and requires candidates to have the ability to lift and push 50 &ndash; 100 lbs., respectively
</li><li>High school education or equivalent experience is required
</li><li>A valid driver&rsquo;s license</li></ul></div>

Residence Guest Service Agent

IHG Hotels & Resorts

<div>As the world&rsquo;s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. With 190 rooms, indoor &amp; outdoor event space, restaurants &amp; bar. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star resort presence.

What's your passion? Whether you're into knitting, kite flying or karaoke, at IHG we're interested in YOU! We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great brands guests love. And we're looking for more people like this to join our dynamic &amp; committed team at the InterContinental Fujairah Resort.

Your Day to Day:

As Instant Service Agent (Telephone Operator), you will act as the central communication point of contact at the hotel by providing and co-ordinating rapid responses to all guest requests, inquiries and needs; as well as assigning work orders to appropriate personnel. To identify and anticipate guest needs; ensure complete guest satisfaction.
Some of your main role responsibilities are:
<ul>
<li>Inputs all Guests, Engineering, Housekeeping, etc. requests promptly and accurately into the QEMS rapid response system
</li><li>Monitors all calls that are in queue and answers appropriately.</li>
<li>Co-ordinates and assigns by dispatching work orders to the appropriate department and staff and ensures the assigned work orders are completed in accepted standard time and by priority.</li>
<li>Notifies guests or internal staff of any delays in performing work orders in accepted standard time and calls back guests to ensure guest satisfaction within accepted time frame.</li>
<li>Continually checks on the pending QEMS work orders that have not been completed.</li>
<li>Handles all guest wake-up calls.</li>
<li>Handles guest messages &ndash; written and or voice mail and sends fax out regarding guest inquiries and requests.</li>
<li>Logs all guest complaints and guest history into QEMS for future reference, tracks trends in service deficiencies and reports them to senior management.</li>
<li>Has the knowledge to check-in and check-out guests from Opera, through the telephone.</li>
<li>Knows the basics about what guests might request regarding Housekeeping, F&amp;B, IT, Engineering and other department requirements.</li>
<li>Well aware of the restaurants operating hours and specials/promotions within the operation as well as catering space requirements and locations</li>
<li>Completes the beginning and ending shift duties that include turnover shift report, outstanding jobs not completed in QEMS and any other daily, weekly and monthly reports required by senior management.</li>
</ul>
Ideally, you'll have some or all of the following competencies and experience we're looking for:
<ul><li>High School diploma /Secondary qualification or equivalent.
</li><li>Prior experience in customer service or hospitality, preferably in a hotel setting.</li>
<li>Team player and has good communication skills</li>
<li>Must be customer oriented and is flexible to work in various shifts.</li>
</ul>
In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to Belong.

So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking &quot;Apply Online&quot;.

We are an equal opportunity employer.
As the world&rsquo;s first and most global luxury hotel brand, InterContinental Hotels &amp; Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental&reg;&#65039; brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you&rsquo;d like to embrace a world of opportunities, we&rsquo;d like to welcome you to the world&rsquo;s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Instant Guest Service at InterContinental Fujairah Resort

Accor

<div><div>Company Description</div> 
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<div> 
Job Description</div> 
ibis One Central is currently seeking a Guest Service Agent to deliver exceptional service from the moment of guest arrival through to departure, ensuring a memorable and seamless experience throughout their stay
What is in it for you:<ul><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li></ul>
What you will be doing:<ul><li>
Greet, check-in, respond to requests and settle accounts while providing exceptional service</li><li>
Take initiative to add a personalized experience</li><li>
Proudly promote the hotel facilities, looking for opportunities to enhance a guest&rsquo;s stay through up-selling</li></ul><div> 
Qualifications</div> 
<ul><li>
Service focused personality is essential; experience is an asset</li><li>
Prior experience working with Opera or a related system</li><li>
Fluency in English; additional languages are a plus</li></ul><div> 
Additional Information</div> 
Your team and working environment:
Diverse, young and vibrant team
Our commitment to Diversity &amp; Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

VOCO

<div>At voco&trade; Cairo Arabella Plaza, the very first voco in Egypt, we believe in creating a welcoming atmosphere where our guests feel cared for and our colleagues are empowered to deliver memorable experiences.

We are looking for a Guest Experience Agent who will ensure guests receive personalized, attentive service from their first call to their final farewell, handling both front desk and telephone operations.

A little taste of your day-to-day: 
Every day is different at IHG, but you&rsquo;ll mostly be:
<ul>
<li>Greet guests on arrival and assist with check-in and check-out procedures.</li>
<li>Handling guest inquiries, requests, and complaints promptly and professionally.</li>
<li>Managing telephone calls, routing them efficiently, and responding to inquiries with courtesy.</li>
<li>Providing information about hotel facilities, services, and local attractions.</li>
<li>Promoting IHG Rewards Club and encouraging enrollments.</li>
<li>Coordinating with other departments to ensure seamless guest experiences.</li>
<li>Maintaining accurate guest records and ensuring preferences are noted for future visits.</li>
<li>Handling billing, payment transactions, and ensuring accuracy in guest accounts.</li>
</ul>
What we need from you:
<ul>
<li>Bachelor&rsquo;s degree in Hospitality or related field preferred.</li>
<li>1&ndash;2 years&rsquo; experience in Front Office, Guest Services, or a similar role in a 4/5-star hotel.</li>
<li>Excellent communication, telephone etiquette, and customer service skills.</li>
<li>Proficiency in Opera PMS and MS Office.</li>
<li>Strong problem-solving abilities and attention to detail.</li>
<li>Fluency in English and other languages is an advantage.</li>
</ul>
What We Offer

We give our people everything they need to succeed, from a competitive salary that rewards all their hard work to a wide range of benefits designed to help them live their best work life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Experience Agent - voco Cairo Arabella Plaza

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