hotel guest service agent

DoubleTree by Hilton

The DoubleTree by Hilton at Atlantic Beach is seeking friendly, energetic, dependable, and productive Guest Service Agents to join our team at the Front Desk.At our hotel we provide the special comforts and acts of kindness that make the traveler feel human again. We strive to create a rewarding experience not only for our guests, but also for our employees.ResponsibilitiesGuest Service Agents perform a combination of duties to include greeting guests, registering and assigning rooms, issuing room keys, posting charges, and assisting other team members and departments in ensuring the ultimate guest experience. Guest Service Agents are also responsible for answering inquiries pertaining to hotel services, local events, dining, travel directions, etc. and diffusing/resolving guest complaints within the scope of their authority.Skills and SpecificationsThe right candidate will be friendly and outgoing and will enjoy the company of all people. He/She will have excellent interpersonal skills, will be organized and accountable, and flexible. Candidates must be able to perform well under pressure and must maintain a professional manner with guests, employees and managers.What to ExpectGuest Service agents new to the DoubleTree Hotel can expect a fast paced, friendly and fun environment supported by management. Candidates must have a flexible schedule to include weekends and holidays.How to ApplyInterested candidates may respond with a resume or in person at 2717 W. Fort Macon Rd. Atlantic Beach NCQualifications<ul><li>Strong customer service skills and a background in hospitality are preferred</li><li>Excellent phone etiquette and ability to manage multi-line phone systems</li><li>Bilingual or multilingual capabilities are advantageous</li></ul>Job Type: Full-timePay: $15.00 - $16.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Atlantic Beach, NC (Required)</li></ul>Ability to Relocate:<ul><li>Atlantic Beach, NC: Relocate before starting work (Required)</li></ul>Work Location: In person

Hotel Guest Service Agent

Sonesta

<div></div><div><div><div><div><div><div>We&rsquo;re Sonesta International Hotels. 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.
Job Description
DUTIES AND RESPONSIBILITIES:<ul><li>
Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.</li><li>
Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.</li><li>
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.</li><li>
Responsible to maintain the security of cash, credit card transactions, and guest information.</li><li>
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.</li><li>
Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.</li><li>
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.</li><li>
Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.</li><li>
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.</li><li>
Issue, control and release guest safe-deposit boxes.</li><li>
Comply with federal, state and local laws regarding health, safety, and alcohol services.</li><li>
Perform other duties as assigned.</li></ul>
QUALIFICATIONS AND REQUIREMENTS:<ul><li>
High School diploma or equivalent required.</li><li>
One year of previous hotel experience, or retail customer service preferred.</li><li>
Previous background from the extended stay industry preferred.</li><li>
Ability to speak, read, and write fluent English; other languages beneficial.</li><li>
Professional verbal and written communication skills.</li><li>
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.</li><li>
Problem solving, reasoning, motivating, organizational and training abilities preferred.</li><li>
Experience with Microsoft Office and Opera systems preferred.</li><li>
Will be required to obtain a ServSafe certification.</li><li>
May be required to obtain a TIPS certification.</li><li>
Valid driver&rsquo;s license required.</li><li>
Frequently standing up, bending, climbing, kneeling, and moving about the facility.</li><li>
Carrying, lifting or pulling items weighing up to 50 pounds.</li><li>
Frequently handling objects and equipment.</li><li>
Standing for extended periods of time.</li><li>
Will be required to work mornings, evening, weekends, and holidays.</li></ul>
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:<ul><li>
Medical, Dental and Vision Insurance</li><li>
Health Savings Account with Company Match</li><li>
401(k) Retirement Plan with Company Match</li><li>
Paid Vacation and Sick Days</li><li>
Sonesta Hotel Discounts</li><li>
Educational Assistance</li><li>
Paid Parental Leave</li><li>
Company Paid Life Insurance</li><li>
Company Paid Short Term and Long Term Disability Insurance</li><li>
Various Employee Perks and Discounts</li><li>
Hospital Indemnity</li><li>
Critical Illness Insurance</li><li>
Accident Insurance</li></ul>
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.</div></div></div></div></div></div>

Red Lion Hotel Kalispell Guest Service Agent - Part Time

Commonwealth Hotels

<div><div>Join Our Team at the Hampton Inn by Hilton Mobile Easy Bay Daphne!</div>
<div></div><div>Hampton Inn by Hilton Mobile East Bay Daphne is seeking a Part-Time Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent. 
 
About Us: 
Working at the Hampton Inn Mobile East Bay Daphne, Alabama, offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, benefits like health insurance and discounted hotel stays, and a supportive, team-oriented work environment. Hampton Inn Mobile East Bay Daphne is not just a place to work; it is a beautiful and unique setting on the eastern shore of Mobile Bay, where you can take pride in offering guests stunning sunset views every day. Working here means being part of a team that consistently delivers excellence, so much so that we&rsquo;ve won the 'Loved by Guests' award from Expedia four years in a row. Whether you are helping guests enjoy their complimentary breakfast with breathtaking Bay views or ensuring their stay is unforgettable, you will be part of a property that values both beauty and quality. If you are looking to join a team where your work truly makes a difference, we would love to have you with us. 
 
Why This Role? 
Working as a Part-Time Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk at Hampton Inn Mobile East Bay Daphne offers the chance to be part of a dynamic, energetic team in a lively environment. The hotel values its staff, recognizing excellence and providing growth opportunities. Working as a Part-Time Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk, enjoy working in a vibrant atmosphere with diverse guests and a welcoming, creative culture. It is a great place to thrive professionally while contributing to an engaging guest experience. 
</div><div>What&rsquo;s In It for You? 
Exclusive Discounts: Hotel, food, and beverage savings for personal travel 
Professional Growth: Online training courses 
Additional Support: Employee Assistance Program, jury duty leaves, bereavement leave, and more 
</div><div>Key Responsibilities for the Part-Time Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent include:</div>
<ul><li>Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.</li>
<li>Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.</li>
<li>Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.</li>
<li>Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.</li>
<li>Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.</li>
<li>Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.</li>
<li>Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.</li>
<li>Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel&rsquo;s property management system (PMS).</li>
<li>Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.</li>
<li>Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.</li>
</ul><div>What We are Looking for in a Part-Time Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent:</div>
<ul><li>Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.</li>
<li>Familiarity with using computers and software systems, especially reservation or property management systems (PMS), is usually required. Training may be provided for specific systems used by the hotel.</li>
<li>Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.</li>
<li>Experience handling guest complaints or resolving conflicts calmly and effectively is an asset.</li>
<li>Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.</li>
<li>Knowledge of upselling techniques or prior experience in sales is beneficial, as many hotels encourage promoting upgrades or additional services.</li>
<li>Hospitality or Front Desk Experience (Preferred)</li>
<li>A high school diploma or equivalent is typically required. Some hotels may prefer candidates with coursework or a degree in hospitality or a related field.</li>
<li>Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.</li>
</ul><div>Applicants should have the flexibility to work weekends &amp; holidays</div>
<div> 
Why Commonwealth Hotels? 
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results. 
 
Explore Our Hotel: 
https://www.hilton.com/en/hotels/mobebhx-hampton-mobile-east-bay-daphne/ 
 
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs. 
 
Join us in shaping the future of hospitality in Mobile East Bay, Daphne, Alabama 
Apply today!</div></div>

Hotel Front Desk Agent

Atlantic Hospitality

<div>Sandy Pines Campground is now hiring for the 2026 Summer Season!
Sandy Pines Campground offers a relaxing respite in a tranquil part of coastal Kennebunkport, Maine. Glamping tents and structures, as well as tent and RV sites, are tucked into a secluded beach forest, bordered by a salt marsh, and enhanced by water views and salty breezes. Minutes from Goose Rocks Beach and Dock Square, our Maine campground is the ideal summer vacation destination for those who want to return to nature.
Job Summary:
The Guest Service Agent is to deliver an exceptional experience to every guest at our hotel. You&rsquo;ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us.
Some Areas of Responsibility:<ul><li>
Ability to interact with guests by providing exceptional customer service and share property knowledge using personalization such as using the guest&rsquo;s name.</li><li>
Responsible to know all functions to showcase the campground and the property's unique story to each guest.</li><li>
Process mobile arrivals and execute flawless service in remote check in area according to property, company, and brand guidelines.</li><li>
Manage room bookings in person, online, and through incoming calls, and answer inquiries about guests&rsquo; needs, including questions about available rooms, amenities, room rates, and special requests.</li><li>
Actively engage guests in and promote campground loyalty program including new guest program enrollments.</li><li>
Collect and verify methods of payment, produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond.</li><li>
Assign and escort guest to rooms according to their preferences paying attention to those nonverbal cues that make each experience memorable.</li><li>
Assist and resolve any guest billing inquiries and/or concerns.</li><li>
Communicate all guest room status changes to Housekeeping department.</li><li>
Deliver guest amenities as necessary.</li><li>
Serve as a concierge by providing local information for shopping, dining, and recreational destinations. Be prepared to assist guests in setting up reservations or tours in the area.</li><li>
Assist with guest luggage and receive, store, and deliver both luggage and mail.</li><li>
Respond to and resolve all guest inquiries and/or opportunities utilizing appropriate guidelines.</li><li>
Follow scheduled shifts and follow break and lunch requirements.</li><li>
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.</li><li>
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones calls within 3 rings, also using appropriate etiquette.</li><li>
Develop and maintain positive working relationships with others.</li><li>
Report any suspicious activity or unusual items in room to hotel leadership and/or loss prevention team</li><li>
Report any irregular behavior from guests in public areas and or in room.</li><li>
Ability to take initiative and handle assignments with limited supervision.</li><li>
Follow all hotel policies and procedures as outlined in the team member handbook.</li><li>
Maintain cleanliness and order of work area.</li></ul>
Skills<ul><li>
Customer service</li><li>
Work experience as a Front Desk Agent, Receptionist or similar role</li><li>
Understanding of how travel planning websites operate, like Booking and TripAdvisor</li><li>
Customer service attitude</li><li>
Excellent communication and organizational skills</li><li>
Experience not required but welcomed</li></ul>
Success Factors:<ul><li>
Ambassador of Joy: Embody and promote a culture of positivity and enthusiasm, ensuring that both guests and staff feel welcomed, valued, and inspired.</li><li>
Customer-Centric Focus: Understand and anticipate the needs of both internal and external guests, consistently exceeding expectations.</li><li>
Meticulous Attention to Detail: Deliver work that is precise, thorough, and up to the highest standards of luxury hospitality.</li><li>
Effective Communication: Provide clear, concise, and actionable information to ensure colleagues, guests, and stakeholders are well-informed.</li><li>
Ownership &amp; Accountability: Take full responsibility for tasks, ensuring they are followed through to achieve the desired results.</li><li>
Foster Team Collaboration: Work collaboratively within teams, motivating others to sustain exceptional levels of performance.</li><li>
Build Strong Relationships: Establish trust and foster cooperation with colleagues, guests, and partners to promote mutual success.</li></ul>
Safety and Security<ul><li>
Recognizes and reports potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc.</li><li>
Recognizes and reports potential security problems in the hotel, such as locking doors after hours, etc.</li><li>
Understands and follows policies and procedures for the hotel&rsquo;s key control system and ensures others follow them.</li></ul>
Additional Responsibilities:<ul><li>
Any other duties assigned by Supervisor.</li></ul></div>

Guest Service Agent

Hilton

<div>Guest Service Agent / Associate Omani only
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing? 
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
 
SUMMARY OF POSITION
Responsible for providing friendly, efficient and professional service to the guests for all aspects related to front office. To be a touch point for the guests at arrival, departure and throughout their stay. To anticipate guest needs, efficiently handle cash transactions and provide guests with the highest level of service while adhering to Hilton Worldwide standards.
Reporting Line: Front Desk Supervisor &gt; Reception Manager
&gt; Guest Operations Manager
Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
<ul><li>Execute duties as assigned by the management, FOM or the GS Supervisor FO.</li><li>To ensure proper grooming standards are being followed with proper body poster and natural smile being ready to serve our guests.</li><li>Ensure all FO areas (Front Desk, Luggage Room &amp; Lobby area) are clean and tiddy.</li><li>To ensure working area is properly stacked with operational stationary and request additional whenever required.</li><li>Monitor the FO stocks and action accordingly.</li><li>Ensure The Shop is properly stacked with goods and communicate with F&amp;D if further action is required.</li><li>Be a reliable member of the Guest Service FO Team and a collaborative colleague whose passion for hosting can be observed every day.</li><li>To work, maintain &amp; exceed departmental targets as well as individual targets of HH Enrollments, Upselling (Rooms &amp; Meals), Stay Experience, KIPSU &amp; Guest preferences (CRM).</li><li>To be an ambassador of the Front Office and the hotel, in and outside the work place.</li><li>To respect, Promote and follow &ldquo;Welcome guest, Serve the guest, Answer phone calls, provide information, Flawless standardized Check-In &amp; Out experience as well as handling guest complaints &amp; guest requests.</li><li>Ensure assisting the guests in all possible ways (Hotel Information, City Information &amp; Sightseeing, Arranging Transportation, Locations, City Facilities, Luggage assistance, Escorting to the hotel facilities, Serving from The Shop, Order Taking or any other help the guest might require).</li><li>Ensure all guest complaints are recorded and tracked properly to avoid the recurrence in the future.</li><li>To offer a warm welcome to all guests and to ensure that they enjoy their stay and are being offered the finest personal service.</li><li>To personally greet and escort the guests rather than pointing out directions (Whenever possible).</li><li>To be aware of all VIPs visiting or staying in the hotel as well as who are arriving.</li><li>To be aware of all Hotel offer, pricing, Hotel Events, Internal Events, Global changes, City vibes and share the information accordingly.</li><li>To maintain an accurate Guest History &amp; profiles ensuring all profiles are correctly updated and merged to avoid duplicate profiles long with guest preferences.</li><li>To check the arrival lists and to block all the rooms according to guest requests and needs and upgrade whenever required specially for VIPs.</li><li>To ensure the hotel rooms inventory is properly balanced.</li><li>To properly follow all local government requirements concerning hotel guests and files.</li><li>To handle the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected with all proper backups as well as issuing manual invoices whenever required without delay.</li><li>Follow up on internal communications and any actions should be taken by FO to be responded to immediately.</li><li>Ensure all daily tasks are completed in a timely manner including reservations, method of payment, VCC, CC &amp; Direct bills and notify the concerned department whenever required.</li><li>Follow up on High balance guest and ensure proper action and follow up is in place.</li><li>To ensure communicating with concerned departments regarding guest preferences, special occasions, disabilities or any suspicious behavior.</li><li>To be aware of forged currency and travelers checks and to respect all the financial and audit procedures.</li><li>To check the departure lists and to ensure check-out times are respected.</li><li>To monitor room status and discrepancies.</li><li>To ensure correct information has been collected from the guest while processing additional keys, room payment, additional guests or visitors and communicate to concerned departments accordingly.</li><li>To call the manager and explain the situation properly with full information for advice in serious cases or if an approval is required.</li><li>To share daily activity highlights with the manager including internal and external guest opportunities.</li><li>To ensure posting all No Show &amp; Late Cancellations communicated by Reservations team to ensure proper revenue is tracked without fail.</li><li>To be aware of and to report all guest comments or complaints.</li><li>To follow the checklists and participate in their daily completion.</li><li>To participate in all Front Office briefings and monthly meetings and any other activities announced by the management.</li><li>To be fully knowledgeable on the different tasks required for each shift, be it morning, evening or night.</li><li>To handle all cash, Credit Card, Paid Out, Bank Cheque, Payment Link &amp; Direct Bill transactions with the upmost care and efficiency, strictly adhering to the finance policies in place.</li><li>All Financial transactions should be printed on spot and handed over to the guest or send it on spot via E-mail.</li><li>To have full ownership of the cash float always provided by the hotel and responsible for it and strictly follow the brand standard.</li><li>Ensure House Fund is counted along with Security Witness and dropped to the assigned Safe Box.</li><li>To respect the privacy of the guests and the confidentiality of the information at hand.</li><li>To strictly respect the room keys and section keys handover procedures.</li><li>To respect schedules, terms and deadlines as agreed with the Management.</li><li>To be aware of all hotel facilities operating timings and to promote the internal activities and events of the hotel.</li><li>To liaise closely with the Sales and Reservations on rate management.</li><li>To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.</li><li>To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.</li><li>To report for duty punctually wearing the correct uniform and name tag.</li><li>To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.</li><li>To maintain good working relationships with all colleagues.</li><li>To read and understand the hotel&rsquo;s Employee Handbook and adhere to the hotel&rsquo;s rules and regulations and, the policies and procedures relating to Fire, Hygiene, Health and Safety.</li><li>To know the Hilton values and always abide by them when in the workplace.</li><li>To do a proper cashier closer and to submit it to senior or manager for review and approval.</li><li>To do a proper handover between shifts including high balance, payments, emails, KIPSU follow ups, Guest follow ups, Courtesy calls follow ups with all team members signature on it as an acknowledgment.</li></ul>
GENERAL DUTIES:
Health and Safety:<ul><li>
Ensure that all potential and real Hazards are reported immediately and rectified.</li><li>
Be fully conversant with all departmental Fire, Emergency and Bomb procedures.</li><li>
Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees.</li><li>
Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.</li><li>
Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others</li><li>
Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.</li><li>
All guests with disabilities or special cases or diseases must be communicated immediately with management and Security.</li></ul>
Confidentiality:<ul><li>Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Hilton policies.</li><li>Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</li><li>Ensure not to share any information of any guest inhouse to anyone from out of the property and never confirm if the guest is staying with us or no.</li><li>Never allow any accompanying or visitor without scanning the legal documents and the permission of the guest.</li><li>It&rsquo;s prohibited to share any numbers of team members with the guest without permission.</li><li>It&rsquo;s prohibited to share the rates of the guests or disclose it verbally while other guests are present and any type of preferences, disease or disabilities.
</li><li>Never write guest Credit Card number on a paper it should be recorded immediately on the system and never to be disclosed.</li></ul>
To be fully conversant with:<ul><li>
Hotel fire procedures.</li><li>
Hotel security procedures.</li><li>
Hotel Health and Safety policy and procedures.</li><li>
Hotel Facilities and attractions.</li><li>
Hotel standards of operation and departmental procedures.</li><li>
All HR Memos and guidance.</li><li>
Hilton Grooming and Appearance guidelines.</li><li>
Hilton values and its corresponding strategies.</li><li>
Methods of accepted payment of the company.</li><li>
Short- and long-term company marketing promotions.</li><li>
Carries out additional tasks from time to time, by request of senior team members which may not be directly related to the job role but necessary for smooth operation of the hotel</li></ul>
Qualifications:
<ul><li>Preferably previous experience in a similar function from a hotel or resort.</li><li>Fluent in English, local or other major foreign.</li><li>Excellent interpersonal skill.</li><li>Has a sense initiative and open-mindedness.</li></ul>
Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
<ul><li>Assist with set up or movement of equipment for ensuring availability for special events.</li><li>Frequently standing up behind the desk and front office areas.</li><li>Handling objects, products and computer equipment.</li></ul>
Acknowledgement:
I have received, reviewed and fully understand the job description of Front Desk Agent. I further understand that I am responsible for the satisfactory execution of the essential functions described therein, under all conditions as described.</div>

Guest Service Agent / Associate Omani only

Aloft Denver North Westminster

&lt;Job Summary&gt; Join our dynamic hospitality team as a Guest Service Agent, where your enthusiasm and dedication will create memorable experiences for our guests. In this vibrant role, you will serve as the welcoming face of our hotel or resort, providing exceptional customer service, managing guest inquiries, and ensuring smooth check-in and check-out processes. Your energy and professionalism will help foster a warm, inviting atmosphere that keeps guests coming back. This paid position offers an exciting opportunity to develop your skills in hospitality management while delivering top-tier guest relations.&lt;Responsibilities&gt;<ul><li>Greet guests warmly upon arrival, providing a friendly and professional first impression</li><li>Manage guest check-in and check-out procedures efficiently using hotel management software</li><li>Handle guest inquiries, requests, and complaints with patience and proactive solutions</li><li>Maintain accurate records of reservations, cancellations, and billing transactions</li><li>Assist with night audit duties, reconciling daily financial transactions to ensure accuracy</li><li>Coordinate with housekeeping and maintenance teams to address guest needs promptly</li><li>Use multi-line phone systems to answer calls courteously, providing information or directing inquiries appropriately</li><li>Support guest relations by offering local recommendations and ensuring a high level of satisfaction throughout their stay</li></ul>&lt;Skills&gt;<ul><li>Proven experience in customer service within the hospitality industry or hotel environment</li><li>Strong knowledge of hotel management systems and front desk operations</li><li>Excellent phone etiquette and ability to handle multi-line phone systems efficiently</li><li>Multilingual abilities are highly desirable to serve diverse guest populations effectively</li><li>Bilingual skills enhance communication with international guests and team members</li><li>Familiarity with night audit procedures and resort operations is a plus</li><li>Exceptional hospitality management skills with a focus on guest relations and service excellence</li></ul>This role is perfect for energetic individuals passionate about hospitality who thrive in fast-paced environments. If you enjoy creating welcoming atmospheres and delivering outstanding service, we invite you to join our team!Pay: From $18.00 per hourBenefits:<ul><li>401(k)</li><li>Employee discount</li></ul>Work Location: In person

Residence Inn Canyon Boulevard Boulder by Marriott

Title:Guest Service AgentLocation:Boulder, COFLSA:Non-ExemptStatus:Part-timeReports to:Front Office ManagerPay $20.00Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel&rsquo;s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.Essential Functions and Duties:<ul><li>Greet, register, and assign rooms to guests upon their arrival.</li><li>Verify guest credit and establish payment methods for accommodation.</li><li>Keep accurate records of room availability and guest accounts using property management systems.</li><li>Compute bills, collect payments, and make change for guests.</li><li>Perform basic bookkeeping tasks, such as balancing cash accounts.</li><li>Issue room keys and provide necessary instructions to bell attendants.</li><li>Review accounts and charges with guests during the check-out process.</li><li>Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.</li><li>Transmit and receive guest messages using telephones or switchboards.</li><li>Coordinate with housekeeping and maintenance staff to address guest-reported issues.</li><li>Make and confirm reservations for guests.</li><li>Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.</li></ul>Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.Required Experience, Education, and Skills:<ul><li>Previous experience in a hotel front desk or guest service role preferred.</li><li>Strong customer service and communication skills to interact effectively with guests and staff.</li><li>Proficiency in using property management systems and basic office software (e.g., Word, Excel).</li><li>Ability to handle cash transactions and perform basic bookkeeping tasks.</li><li>Excellent problem-solving abilities to resolve guest issues efficiently.</li><li>Strong organizational skills with attention to detail in managing guest reservations and records.</li><li>Ability to work independently and follow established hotel policies and procedures.</li></ul>Work Environment:<ul><li>Primarily indoor work within the hotel&rsquo;s front desk and lobby areas.</li><li>Requires standing and walking for long periods throughout the shift.</li><li>Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies).</li><li>Flexible schedule required, including availability for evening, weekend, and holiday shifts.</li><li>Frequent use of a computer and telephone, interacting with guests and team members.</li></ul>Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice. s from around the world.Pay: $20.00 per hourBenefits:<ul><li>Employee assistance program</li><li>Employee discount</li><li>Free parking</li></ul>Work Location: In person

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