hotel guest service agent

Four Seasons Hotels & Resorts Egypt

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 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 The heartbeat of the nile. In the heart of Cairo on the banks of the River Nile, our Hotel opens the door to discovering Egypt&rsquo;s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo&rsquo;s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh&rsquo;s beauty secrets at the Spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.
 
 
 
 Guest Service Agent &ndash; Four Seasons Hotel Cairo at Nile Plaza, Egypt
 
 
 
 
 About Four Seasons Hotel Cairo At Nile Plaza, Egypt
 
 
 
 Four Seasons Hotel Cairo at Nile Plaza is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and are encouraged to offer phenomenal service.
 
 
 We seek creative talents who are well-mannered, visionary, and passionate and have a deep understanding of the hospitality concept.
 
 
 
 The Role Of Guest Service Agent
 
 
 
 We are currently seeking the creative talent a Full-time Guest Service Agent that is well-mannered, visionary, and passionate and has a deep understanding of the hospitality concept to join our team as a Guest Service Agent who will seek out opportunities for guest-centric experiences in all outlets of the hotel, assist guests with luggage during arrival &amp; departure, makes necessary deliveries to &amp; pick up from guest rooms, transports guests and hotel packages and parcels.
 
 
 
 Our Ideal Guest Service Agent
 
 
 
 Talents must have solid proficiency in English language in terms of speaking, writing and listening while having a mandatory and active drivers&rsquo; license.
 
 
 
 Unlock a world of employee well-being &amp; satisfaction with our comprehensive benefit offerings:
 
 
 
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 Competitive Salary, wages, and a comprehensive benefits package
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 Excellent Training and Development opportunities
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 Complimentary Dry Cleaning for Employee Uniforms, Employee Meals and stays at FS properties (based on availability), with discounted meals.
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 Comprehensive private medical insurance, Dental/disability/life insurance
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 Retirement benefits/pension
 
 
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 Learn more about what it is like to work at Four Seasons - visit us:
 
 
 
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 https://www.linkedin.com/company/four-seasons-hotels-and-resorts
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 https://www.facebook.com/FourSeasonsJobs
 
 
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 In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish. Ultimately, our culture breeds success and rewards it in many different ways.
 
 
 
 We look forward to receiving your application
 
 
 !
 
</div>

Guest Services Agent

HGI Lynnwood

Hilton Garden Inn Lynnwood - Guest Service AgentsFull time &amp; Part time positions availableWe are looking for a Hotel Guest Service Agent to serve as our guests&rsquo; first point of contact and manage all aspects of their accommodation. Guest Service Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we&rsquo;d like to meet you. Ultimately, you will help create a BrightHearted and memorable stay for our guests.Responsibilities<ul><li>Perform all check-in and check-out tasks</li><li>Manage online and phone reservations</li><li>Inform customers about payment methods and verify their credit card data</li><li>Register guests collecting necessary information (like contact details and exact dates of their stay)</li><li>Welcome guests upon their arrival and assign rooms</li><li>Provide information about our hotel, available rooms, rates and amenities</li><li>Respond to clients&rsquo; complaints in a timely and professional manner</li><li>Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests&rsquo; needs</li><li>Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests</li><li>Upsell additional facilities and services, when appropriate</li><li>Maintain updated records of bookings and payments</li></ul>Skills<ul><li>Work experience as a Hotel Front Desk Agent, Receptionist or similar role</li><li>Experience with hotel reservations software, like OnQ and Micros</li><li>Understanding of how travel planning websites operate, like Booking and TripAdvisor</li><li>Customer service attitude</li><li>Excellent communication and organizational skills</li><li>High School Degree or higher a plus</li><li>Knowledge of POS system.</li><li>Food Handlers Certificate &ndash; Washington State</li><li>Washington Alcohol Certification</li></ul>Work Environment and Context<ul><li>Work schedule varies and may include working on holidays and weekends and alternate shifts.</li><li>Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.</li></ul>Job Types: Full-time, Part-timePay: $17.00 - $19.00 per hourBenefits:<ul><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Our brand personality is BrightHearted. How do you describe BrightHearted hospitality?</li><li>As a Front Desk Agent, what do you prioritize during your shift and how do you manage completing your tasks based on priorities?</li><li>We are looking for someone with strong independence &amp; strong decision making skills to join our team. How do you handle a Guest who is reporting at checkout that they had a housekeeping issue during their stay?</li></ul>Work Location: In person

Guest Service Agent

Seaway Inn

Seaway Inn is a small, 20-room hotel in a high-traffic beach area. We are hiring a dependable part-time Front Desk Agent to handle guest service, reservations, and daily front desk procedures. Located right on the beach with views of the ocean and the Boardwalk, we're in the heart of all the summer fun. This is a great fit for someone upbeat who enjoys being part of people's vacations and helping guests make the most of their stay.This is a flexible coverage role for the summer, ideal for someone local with an open schedule who can work both morning and evening shifts. Starting at roughly 2 days per week, with potential for additional hours based on business needs.What You&rsquo;ll Do<ul><li>Check guests in and out and handle basic guest requests</li><li>Answer phones, respond to guest questions, and communicate clearly and calmly</li><li>Manage reservations and guest profiles</li><li>Take payments, follow deposit and cancellation policy procedures, and document actions clearly</li><li>Coordinate room status with housekeeping</li><li>Coordinate with other shifts</li><li>Maintain a clean, organized front desk and back office</li></ul>What We Need<ul><li>Reliable and available on short notice for coverage during the busy season</li><li>Best fit for someone without a conflicting job or school schedule</li><li>Flexible, open availability across AM (8-4) and PM (4-12) shifts</li><li>Reliable attendance and strong punctuality</li><li>Comfort using computers, email, and basic systems</li><li>Professional communication and good judgment with guests and vendors</li><li>Ability to work weekends and some holidays</li><li>Able to stand, walk, and manage a front desk environment</li></ul>Preferred (Not Required)<ul><li>Prior hotel front desk or customer service experience</li><li>Santa Cruz local or student with stable availability</li></ul>Job Type: Part-timePay: From $18.00 per hourEducation:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Hospitality: 1 year (Preferred)</li><li>Front Desk: 1 year (Preferred)</li></ul>Work Location: In person

Part-Time Guest Service Agent - Flexible Schedule

Accor

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 Company Description
 
 
 
 Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escap,e or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.
 
 
 
 Job Description
 
 
 
 As a Guest Service Agent, you will play a key role in creating memorable experiences for our guests from the moment they arrive until their departure. You will deliver a warm welcome, manage check-in and check-out processes efficiently, and ensure every guest receives personalized and professional service. With your genuine hospitality, excellent communication skills, and problem-solving abilities, you will represent the spirit of Hawar Resort by Mantis and the Accor brand.
 
 
 
 What Is In It For You
 
 
 
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 Engage in conservation efforts and help preserve wildlife.
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 Enjoy sustainable adventures with exclusive rewards.
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 Celebrate locality and heritage in a vibrant community.
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 Advance your career with global development opportunities.
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 Drive change through impactful social initiatives.
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 Collaborate with a passionate, innovative team.
 
 
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 Key Responsibilities
 
 
 
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 Professional Appearance: Maintain the highest standards of grooming and uniform presentation at all times.
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 Guest Arrival &amp; Departure: Handle guest check-in, check-out, and fond farewells promptly and courteously in line with hotel standards.
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 Guest Assistance: Provide accurate information and assistance on resort facilities, services, and nearby attractions to enhance the guest experience.
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 Guest Relations: Anticipate guest needs and handle inquiries, requests, and complaints courteously and effectively.
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 Cashiering &amp; Billing: Manage payments, deposits, and billing transactions accurately, following cashiering and financial control procedures.
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 System Operations: Use Opera or a similar Property Management System for reservations, registrations, and guest profiles efficiently.
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 Service Recovery: Handle guest concerns with empathy and efficiency, ensuring prompt resolution and guest satisfaction.
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 Brand Ambassador: Represent Accor and Mantis values through a consistent, guest-centric approach.
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 Team Collaboration: Communicate effectively with other departments to ensure smooth daily operations.
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 Compliance &amp; Safety: Follow all hotel policies, standard operating procedures, and emergency protocols.
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 Training &amp; Development: Attend daily briefings, training sessions, and team meetings as required.
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 Other Duties: Perform additional responsibilities or projects as assigned by management.
 
 
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 Qualifications
 
 
 
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 Experience: Previous experience in Front Office or Guest Services within a hotel or resort environment preferred.
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 System Knowledge: Familiarity with Opera PMS or similar software.
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 Language Skills: Excellent English communication skills (verbal and written) and fluency in Russian is required. Additional languages are an advantage.
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 Customer Service: Strong interpersonal and problem-solving skills with a professional and courteous demeanor.
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 Adaptability: Willingness to work flexible schedules, including evenings, weekends, and public holidays.
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 Background: Prior experience in 3- or 4-star hospitality brands is an advantage but not essential.
 
 
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 Additional Information
 
 
 
 Our commitment to Diversity &amp; Inclusion:
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 Why work for Accor?
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 
 About Mantis Collection:
 
 Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian&rsquo;s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.
 
 
 Do what you love, care for the world, dare to challenge the status quo!
 
 #BELIMITLES
 
</div>

Guest Service Agent (Russian Speaker)

Staybridge Suites

Job Overview Join our dynamic team as a Part Time Guest Service Representative and become the welcoming face of our hospitality experience! In this lively role, you&rsquo;ll deliver exceptional guest services, manage front desk operations, and ensure every visitor feels valued and comfortable. Your energetic approach will help create memorable stays for our guests, whether they&rsquo;re here for relaxation or business. This position offers flexible hours perfect for those passionate about hospitality management and guest relations, with opportunities to develop multilingual skills and hotel management expertise.Responsibilities<ul><li>Greet guests warmly upon arrival, providing a friendly and professional first impression</li><li>Check guests in and out efficiently using multi-line phone systems and front desk software</li><li>Handle guest inquiries with enthusiasm, providing information about hotel amenities, local attractions, and services</li><li>Manage reservations, cancellations, and modifications accurately while maintaining a smooth check-in process</li><li>Respond promptly to guest requests via phone or in person, demonstrating excellent phone etiquette and customer service skills</li><li>Assist with night audit procedures when scheduled, ensuring accurate financial and operational records</li><li>Maintain a clean, organized front desk area while adhering to hospitality standards and guest privacy protocols</li><li>Collaborate with housekeeping and maintenance teams to resolve guest issues swiftly and effectively</li></ul>Experience<ul><li>Previous experience in hotel management or front desk operations preferred but not required; enthusiasm for hospitality is key!</li><li>Strong customer service background with the ability to handle diverse guest needs in a fast-paced environment</li><li>Multilingual or bilingual skills are highly valued to serve our diverse clientele better</li><li>Familiarity with hotel management systems, multi-line phone systems, and night audit procedures is a plus</li><li>Excellent communication skills, including phone etiquette and guest relations expertise</li><li>Ability to remain energetic, positive, and professional during busy periods while managing multiple tasks simultaneously</li></ul>Join us to be part of a vibrant team dedicated to creating exceptional guest experiences! We value energetic individuals eager to grow their hospitality skills while delivering top-tier service in a welcoming environment.Pay: $15.00 - $16.00 per hourWork Location: In person

Part Time Guest Service Representative

Paragon Hotel Company

<div>
 
 Guest Service Representative - part time - need someone with open availability to work 7a-3p, 3p-11p, and 11p-7a.
 
 
 
 
 Principle Responsibilities &amp; Position Purpose:
 
 
 
 Increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Understands and implements the mission statement, values, and culture at all times.
 
 
 
 Pre-Requisites (Requirements):
 
 
 
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 1+ years of experience in customer service at a branded hotel preferred
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 High School diploma or equivalent of the same
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 Must display professionalism and have characteristics of honesty and trustworthiness
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 Must have excellent attendance and be punctual
 
 
 
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 Work Environment &amp; Context:
 
 
 
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 Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
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 Must be able to stand for eight hours, bend, stretch, and reach
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 Work schedule varies and may include occasionally working on
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 Holidays, weekends, and evenings. Long hours sometimes required
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 Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
 
 
 
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 Required Knowledge, Skills, and Abilities:
 
 
 
 
 Knowledgeable in:
 
 
 
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 Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts
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 Frequent Stay Program
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 Reservations procedures including cancellations and &ldquo;walking&rdquo; guest
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 Phone etiquette and answering procedures
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 Be able to answer inquires of local shopping, dining, entertainment, and travel directions
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 Daily hotel operations, check daily events, bulletin boards, and be up to date on changes, new procedures, and events
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 Manager on Duty functions when necessary or as scheduled
 
 
 
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 Skills
 
 :
 
 
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 Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment, and make change
 
 
 
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 Abilities:
 
 
 
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 Multi task, detail oriented, remain service centric
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 Communicate with guests, co-workers, receiving and transmitting mail, phone and written messages and relay pertinent information using log books
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 Manage time effectively
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 Assist with guest issues with professionalism maintaining hospitable attitude.
 
 
 
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 Essential Functions:
 
 
 
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 Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
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 Promote and sell services/amenities of the hotel.
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 Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
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 Be aware of potential sales leads and contacts through guest interaction. Report information to the appropriate individual.
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 Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
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 Check all credit cards for validity before the end of the shift.
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 Learn and utilize PMS, if applicable.
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 Ensure all cash, check, and miscellaneous departments are in balance at shifts end.
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 Adheres to hotel policies regarding the use of cash banks, drop/deposit logs, etc.
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 Assist in other areas: cleanliness of property wherever assistance is needed for guest satisfaction.
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 Help maintain a clean and professional lobby, dining area: dusting, vacuuming, cleaning tables, etc.
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 Have a thorough working knowledge of emergency procedures.
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 Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
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 Report any unusual occurrences or requests to the manager.
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 Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate
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 Where applicable, follow approved laundry procedures; ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards.
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 Utilize Service Recovery Log and other necessary communication logs from shift to shift.
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 Meets and exceeds guest expectations by providing service and teamwork
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 Other duties as assigned or as indicated on letter of offer.
 
 
 
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 Benefits
 
 
 
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 Paid Instantly
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 Paid Time Off
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 Team Member Room Discounts
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 Time and Half for Select Holidays
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 Referral Bonus Program
 
 
 
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 Volunteer Benefits
 
 
 
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 Accident Insurance
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 Disability Insurance
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 Life Insurance
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 Cancer Insurance
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 Dental Insurance
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 Vision Insurance
 
 
 
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 Property Specific Incentives
 
 
 
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 Gift Cards
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 Employee Lunches
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 </ul>
</div>

Hotel Guest Service Representative - Tru by Hilton Augusta, GA

Saadiyat Rotana Resort & Villas

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As a Team Leader - Guest Services you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as-
 
 
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 Extend personal service and attention to all guests, with particular emphasis on Club Rotana and VIP Guests
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 Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs and long-stay guests
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 Maintain an up to date knowledge of the hotel and local services, supply information and respond to guest queries and promote inter-hotel sales and in-house facilities
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 Maintain and update guest history profiles through the Opera guest profile system
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 Review and prepare next day&rsquo;s arrival reports for VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated
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 Block rooms ensuring allocation, according to guest expectations, utilizing guest history and communicates with all related departments to create awareness of any special requirements
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 Give courtesy calls and complete the daily call log as per established guidelines
 
 
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 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be well versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as a high aptitude for customer care. You are an extremely proactive and &lsquo;switched on&rsquo; person with an outgoing, charismatic and approachable character. You should work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding Hotel Operations
 
 
 Effective Communication
 
 
 Planning for Business
 
 
 Supervising People
 
 
 Understanding Differences
 
 
 Supervising Operations
 
 
 Teamwork
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Drive for Results
</div>

Team Leader - Guest Services - Russian Speaker

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