hotel guest service agent

Hilton

<div>Guest Service Agent / Front Office Host
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing? 
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in cash handling</li>
<li>Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Conflict resolution experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Service Agent / Front Office Host

Jannah Hotels & Resorts , Abu Dhabi

Job Title: Guest Service Agent Company: Jannah Hotels &amp; Resorts Location: Abu Dhabi, United Arab Emirates (On-site) Employment Type: Full-timeJob Description: Jannah Hotels &amp; Resorts is seeking a dedicated and service-oriented Guest Service Agent to join our Front Office team in Abu Dhabi. The ideal candidate will play a key role in delivering warm, efficient, and professional service to all guests, ensuring a memorable stay from arrival to departure.Key Responsibilities:<ul><li>Welcome guests and handle check-in and check-out procedures</li><li>Assist guests with inquiries, requests, and hotel information</li><li>Coordinate with internal departments to ensure smooth operations</li><li>Resolve guest concerns professionally and promptly</li><li>Maintain accurate records, handle payments, and update guest profiles</li><li>Uphold high hospitality standards at all times</li></ul>Must-Have Requirements:<ul><li>You must be locally available in the UAE and able to attend a face-to-face interview in Abu Dhabi</li><li>Minimum 2 years of hotel experience in a 4- or 5-star property</li><li>Able to join immediately (or with very short notice)</li><li>Strong communication and customer service skills</li><li>Ability to work under pressure and in a fast-paced environment</li></ul>Preferred:<ul><li>Experience with Opera or similar PMS</li><li>Additional languages (Arabic or others) is a plus</li></ul>If you meet the above criteria, please apply &mdash; we would love to hear from you!Job Type: Full-timePay: AED1,600.00 - AED2,200.00 per monthApplication Question(s):<ul><li>You must be locally available in the UAE and able to attend a face-to-face interview in Abu Dhabi</li><li>Minimum 2 years of hotel experience in a 4- or 5-star property</li><li>Able to join immediately (or with very short notice)</li><li>Experience with Opera or similar PMS</li></ul>

Guest Service Agent

Swissbel

Swiss-Belhotel Seef is seeking a dynamic and service-oriented Front Office Agent to join our team. If you have a passion for hospitality and guest service excellence, we invite you to apply!Key Responsibilities<ul><li>Greet and register guests with courtesy and professionalism</li><li>Fluent in English; fluency in Arabic is an advantage</li><li>Handle check-ins, check-outs, and guest folios in line with hotel procedures</li><li>Manage room inventory and coordinate with Housekeeping for efficient room allocation</li><li>Resolve guest queries and disputes with promptness and professionalism</li><li>Promote SBEC membership and assist with enrolment and benefits</li><li>Ensure compliance with hotel policies, safety, and fire regulations</li><li>Support site inspections, inventory tasks, and other assignments as directed</li></ul>Qualifications &amp; Experience<ul><li>Diploma or Degree in Hotel Management is an advantage</li><li>Minimum 1 year experience in a similar role OR 2+ years in customer service</li><li>Strong interpersonal, communication, and sales skills</li><li>Proficient in Microsoft Office and Property Management Systems (PMS)</li><li>Knowledge of basic accounting.</li><li>High attention to detail and ability to multitask under pressure</li></ul>What We Offer<ul><li>Competitive salary and benefits</li><li>Professional development and training opportunities</li><li>A vibrant, multicultural work environment</li></ul>Job Type: Full-time

Guest Service Agent/Front Desk

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. 
Job Description 
The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction. 
Qualifications 
<ul><li>
A strong focus on customer service</li><li>
Prior experience in hotel front office operations is preferred</li><li>
Excellent communication skills; fluency in English is required</li><li>
Be able to work shifts, weekends and public holidays</li><li>
Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred</li></ul></div>

Guest Services Agent

IntercityHotel Riyadh

Position SummaryThe Reservation Agent is responsible for handling all reservation inquiries, ensuring accurate and efficient bookings, maximizing room revenue, and delivering exceptional guest service. The role requires strong communication skills, accuracy, and the ability to work in a fast-paced hotel environment.Key Responsibilities1. Reservation Handling<ul><li>Respond to all reservation inquiries via phone, email, WhatsApp, OTA extranets, and walk-ins.</li><li>Process individual and group reservations accurately and efficiently.</li><li>Enter reservations correctly in the PMS (Opera).</li><li>Confirm bookings and send confirmation letters or emails.</li><li>Ensure all guest details, billing instructions, and special requests are recorded properly.</li></ul>2. Revenue &amp; Sales Support<ul><li>Upsell room categories and promote hotel facilities to maximize revenue.</li><li>Follow rate structures, corporate agreements, FIT/wholesaler rates, and promotions.</li><li>Ensure rates and availability are accurately displayed across all channels.</li><li>Assist the Revenue Manager in monitoring pick-up, pace, and forecast when requested.</li></ul>3. Guest Service &amp; Communication<ul><li>Offer prompt, polite, and helpful service to all guests.</li><li>Provide accurate information about room types, facilities, promotions, and hotel services.</li><li>Assist repeat guests and VIPs with personalized booking arrangements.</li><li>Handle complaints or booking issues and escalate when necessary.</li></ul>4. Coordination &amp; Administration<ul><li>Work closely with Front Office, Housekeeping, Sales, and Revenue teams.</li><li>Maintain updated records of daily bookings, cancellations, and modifications.</li><li>Ensure proper filing and documentation of guest correspondence.</li><li>Prepare daily reservation reports and forecasts when required.</li></ul>5. System &amp; Channel Management<ul><li>Ensure Opera reservations are accurate and complete.</li><li>Monitor channel manager (if applicable) to ensure parity across OTAs.</li><li>Update booking restrictions, blackout dates, and special offers (under supervision).</li><li>Ensure overbooking levels are managed correctly to avoid guest dissatisfaction.</li></ul>Requirements<ul><li>Prior experience as a Reservation Agent or in Front Office operations is an advantage.</li><li>Strong verbal and written communication in English; Arabic is a plus.</li><li>Excellent telephone etiquette and guest service skills.</li><li>Strong attention to detail and accuracy.</li><li>Ability to multitask and work under pressure.</li><li>Knowledge of Opera PMS, OTA extranets, and basic revenue concepts is preferred.</li><li>Computer skills: MS Office, email, and reservation systems.</li></ul>Competencies<ul><li>Customer Service Orientation</li><li>Communication &amp; Interpersonal Skills</li><li>Problem Solving</li><li>Time Management</li><li>Teamwork</li><li>Sales Mindset &amp; Upselling Skills</li><li>Professionalism &amp; Grooming</li></ul>Job Type: Full-timePay: &#65020;4,000.00 - &#65020;5,000.00 per monthApplication Question(s):<ul><li>Are you a Saudi National?</li></ul>Experience:<ul><li>Hotels: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Expected Start Date: 20/01/2026

Hotel Reservation Agent

TIVOLI

<div>Company Description 
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. 
Job Description 
The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay. 
You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction. 
Qualifications<ul><li> 
A strong focus on customer service</li><li>Prior experience in hotel front office operations is preferred</li><li>Excellent communication skills; fluency in English is required</li><li>Be able to work shifts, weekends and public holidays</li><li>Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred</li></ul></div>

<div>Company Description 
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. 
Job Description 
The primary responsibility of a guest service Center agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay. 
You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction. 
Qualifications<ul><li> 
A strong focus on customer service</li><li>Prior experience in hotel front office operations is preferred</li><li>Excellent communication skills; fluency in English is required</li><li>Be able to work shifts, weekends and public holidays</li><li>Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred</li></ul></div>

Guest Service Center Agent

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