hotel housekeeping manager

<div>
 We&rsquo;re hiring a housekeeping manager to provide excellent sanitation and customer service to our hotel guests. You&rsquo;ll be responsible for leading the housekeeping staff, ensuring team members perform their job duties to our high standards, and keeping the housekeeping department well-stocked with cleaning supplies. Applicants should have hospitality experience, enjoy their work, and demonstrate a commitment to meeting and exceeding guest expectations. Previous experience in a supervisory role is required. If this sounds like you, apply now!
 <br/>
 <br/>
 <strong>
  Compensation:
 </strong>
 $19 - $20 hourly
</div>


Housekeeping Director

InterContinental Kansas City at the Plaza

<div><p><i>Driftwood Hospitality Management&rsquo;s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services &mdash; all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.</i></p><p><b>
JOB SUMMARY</b></p><p>
Responsible for overseeing the hotel&rsquo;s housekeeping department and ensuring a clean and safe environment for all guests. Lead, train, and supervise the housekeeping team while ensuring all housekeeping staff follow the proper safety and sanitation standards for guest rooms and public spaces. Additional tasks include overseeing the allocation of budget and supplies for the housekeeping department and contributing to the overall satisfaction of hotel guests.</p><p><b>
ESSENTIAL JOB FUNCTIONS</b></p><p><i>
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.</i></p><ul>
<li>
Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with DHM core values.</li>
<li>Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.</li>
<li>Inspect guest rooms, public areas and grounds for cleanliness, appearance, and safety.</li>
<li>Answer inquiries pertaining to hotel policies and services and resolve guests&rsquo; complaints and concerns.</li>
<li>Prepare schedules based upon occupancy and assign duties to associates.</li>
<li>Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.</li>
<li>Prepare required paperwork pertaining to departmental functions.</li>
<li>Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.</li>
<li>Comply with DHM internal audit standards pertaining to key control and risk management areas (I.E., lost and found, key control, guest room safety).</li>
<li>Maintain departmental expenses in line with budget.</li>
<li>Ensure compliance with specific brand standards.</li>
<li>Be aware of and communicate service scores to drive improvement and higher guest satisfaction.</li>
<li>Follow sustainability guidelines and practices related to hotel brand standards.</li>
<li>Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.</li>
<li>Perform other duties as requested by management.</li>
</ul><h4 class="jobSectionHeader"><b>Qualifications</b></h4><p><b><i>
KNOWLEDGE, SKILLS &amp; ABILITIES</i></b></p><ul>
<li>
High School diploma or equivalent required.</li>
<li>Must have Hotel Housekeeping Manager experience.</li>
<li>Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.</li>
<li>Committed to providing unparalleled customer service.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Flexible enough to manage multiple tasks.</li>
<li>Works effectively under pressure and with distractions.</li>
<li>Demonstrates patience when interacting with associates and customers.</li>
</ul><p><b><i>
PHYSICAL DEMANDS</i></b></p><ul>
<li>
Flexible and long hours sometimes required.</li>
<li>Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell.</li>
<li>Occasionally required to climb or balance and stoop, kneel, or crouch.</li>
<li>Must regularly lift and/or move up to 40 pounds, occasionally lift up to 60 pounds, and reach from 6-72 inches.</li>
<li>Specific vision abilities required by this job include close vision, plus color and depth perception.</li>
</ul><p><b>
Benefits</b></p><ul>
<li>
401(k)</li>
<li>Disability insurance</li>
<li>Employee assistance program</li>
<li>Health insurance</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Room Discounts</li>
<li>Employee Food and Beverage Discounts</li>
</ul><p>
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.</p></div>

Assistant Executive Housekeeper

MCR Hotels

<div><div><b>Hampton Inn Savannah/Port Wentworth</b></div><br>
<div></div>
<div><b>
S</b><b>ECTION ONE: MCR Universal Role Standards</b></div><br>
<div></div>
<div><b>
EXECUTIVE SUMMARY</b></div><br>
<div></div>
<div>
CLEANLINESS and FRIENDLINESS!</div>
<div>
The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.</div><br>
<div></div>
<div><b>
AREAS OF EXCELLENCE</b></div>
<ul>
<li>Happy Guests
</li><li>Spotless Cleanliness</li>
<li>Product Consistency &amp; Quality</li>
<li>Teamwork</li></ul><br>
<div></div>
<div><b>
DUTIES AND EXPECTATIONS</b>
</div><p><b>1. Happy Guests</b></p>
<ul>
<li><b>Guest Relations:</b> Greet guests happily upon arrival and throughout their stay with a smile.</li>
<li><b>Name Use:</b> Use the guests&rsquo; names whenever possible, ensuring they feel properly welcomed.</li>
<li><b>Guest Satisfaction</b>: All Team Members work together to contribute to great guest satisfaction scores.</li>
<li><b>Recovery</b>: Ability to handle challenging guest situations with hospitality and a sense of urgency.</li>
<li><b>Hotel Knowledge:</b> Strong knowledge of all features of the hotel facility and amenities.</li>
<li><b>Events:</b> Awareness and support for all groups and events at the hotel.</li>
<li><b>Technology:</b> Understanding of relevant technology for each role.</li>
<li><b>Phone Etiquette:</b> Answer all incoming calls with friendly service using the approved greeting.</li>
</ul>
<p><b>2. Spotless Cleanliness</b></p>
<ul>
<li><b>Sparkling Clean Workspaces:</b> All areas, both front and back of the house, should be kept clean and well-organized.</li>
<li><b>Pitching In:</b> Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.</li>
<li><b>Hospitality While Cleaning:</b> Always greet every guest happily with a smile, by name if possible, while cleaning.</li>
</ul>
<p><b>3. Product Consistency &amp; Quality</b></p>
<ul>
<li><b>Checklists to 100% Accuracy:</b> All operational checklists are completed accurately and at the designated times, every shift.</li>
<li><b>Shift Handover Reports:</b> Handover reports must be accurate and on time, for effective shift-to-shift communication.</li>
<li><b>Flawless Uniform:</b> All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.</li>
</ul>
<p><b>4. Teamwork</b></p>
<ul>
<li><b>Communication:</b> Communication between Team Members should be clear, honest, and professional.</li>
<li><b>Can Do Attitude:</b> Willing to stretch beyond traditional role to meet the needs of the business and MCR&rsquo;s guests.</li>
<li><b>Collaboration:</b> All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.</li>
</ul>
<div><b>SECTION TWO: Housekeeping Supervisor, Role Specific Duties and Expectations</b></div><br>
<div></div>
<div>
The Housekeeping Supervisor is responsible for cleaning and preparing efficient operations of the Hotel including rooms, front and back of house, public areas, and laundry. The Housekeeping Supervisor is responsible for assuming the duties of the Executive Housekeeper in their absence, including the daily management of the housekeeping staff. Housekeeping Supervisors are required to clean guest rooms and public spaces on days they are not covering the Executive Housekeeper duties. This may include all guest rooms, public spaces, including but not limited to public restrooms, meeting rooms, exercise room, pool, and guest laundry facility.</div><br>
<div></div>
<div><b>
Other Duties and Expectations</b></div>
<ul>
<li><b>Manage Guest Request Log</b>: Review log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur.</li>
<li><b>VIP Management:</b> Monitor all V.I.P.'s, special guests, and requests.</li>
<li><b>Oversee Housekeeping Team:</b> Complete daily stand-up with the team each day to review objectives and confirm checklists are assigned and prepared for the day in the absence of the Executive Housekeeper.</li>
<li><b>Room Inspection:</b> Inspect rooms and ensure the quality and cleanliness of all guest rooms and public spaces in the hotel in the absence of the Executive Housekeeper.</li>
<li><b>Storage Rooms</b>: Maintaining the organization and cleanliness of all storage rooms, mechanical rooms, housekeeping closets and main housekeeping laundry room.</li>
<li><b>Pre-Cleaning Duties:</b> such as stocking guest supplies, cleaning supplies, and linen for housekeeping cart set-up.</li>
</ul><ul><li><b>Trash and Linen Removal and Replacement:</b> Remove all trash and dirty linen from guest rooms, replacing bed linens and replenishing guest room supplies.</li>
<li><b>Deep Cleaning:</b> Conducting deep cleaning activities as needed within the guest room in conjunction with the maintenance department.</li>
</ul><ul><li><b>Departmental Meetings:</b> Conduct daily department meetings with housekeeping staff in the absence of the Executive Housekeeper.</li>
</ul><ul><li><b>Supply Management:</b> Maintain required stock of all housekeeping and laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis.</li>
<li><b>Inventory:</b> Conduct monthly and quarterly housekeeping inventories on a timely basis.</li>
<li><b>Maintenance Requests</b>: Monitor work orders and submit to Engineering department according to procedures; Follow up to ensure completion in the absence of the Executive Housekeeper.</li>
<li><b>Status Reports:</b> Balance and clear the room status nightly, comparing the PM Housekeeping Report with the computer's room status report and resolve all discrepancies in the absence of the Executive Housekeeper.</li>
<li><b>Lost and Found:</b> Maintain and monitor &quot;Lost and Found&quot; procedures and policies according to standards.</li>
<li><b>Chemical Safety:</b> Monitor proper use of and compliance with hazardous chemicals according to OSHA standards.</li>
<li><b>Key Control:</b> Maintain a key control system for the department.</li>
</ul>
<div><b>SECTION THREE: Success Metrics</b></div><br>
<div></div>
<div><b>
Happy Guests</b></div>
<ul>
<li>Management Performance Ratings</li>
<li>Guest Satisfaction Scores/Intent to Return</li>
</ul>
<div><b>Spotless Cleanliness</b></div>
<ul>
<li>GM/AGM Spot Checks</li>
<li>Leadership Walk-throughs (RVP, etc.)</li>
<li>Guest Ratings/Reviews</li>
</ul>
<div><b>Product Consistency &amp; Quality</b></div>
<ul>
<li>Checklist Tracking</li>
<li>Management Performance Ratings</li>
<li>Guest Ratings</li>
</ul>
<div><b>Teamwork</b></div>
<ul>
<li>Management Performance Ratings</li>
</ul>
<div><b>SECTION FOUR: Qualifications &amp; Requirements</b></div><br>
<div></div>
<ul>
<li><b>Experience in a hospitality, service, consumer-facing franchise or related field preferred. Supervisory experience preferred.</b></li>
<li><b>Can-Do Attitude:</b> Must have a positive attitude and willingness to learn.</li>
<li><b>Ability to Follow Guidelines:</b> Must be able to understand and follow established guidelines and procedures.</li>
<li><b>Handle Pace and Pressure:</b> Must work well in stressful, high-pressure situations.</li>
<li><b>Listening, Conflict Resolution:</b> Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.</li>
<li><b>Communication Skills:</b> Must be able to convey information and ideas clearly.</li>
<li><b>Hospitality and Guest Service:</b> Must have a desire to serve all guests.</li>
<li><b>Age Requirement:</b> Must be 18 years of age or older to perform this job.</li>
<li><b>Schedule and Travel:</b> Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.</li>
<li><b>Clock-in/Out:</b> Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.</li>
<li><b>Breaks:</b> Clock in/out for breaks at the designated time on your schedule.</li>
<li><b>Call Outs:</b> Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.</li>
</ul>
<div><b>Physical Working Demands &amp; Working Environment</b></div><br>
<div></div>
<div>
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.<b> </b>While performing the duties of this job, the employee is regularly required to:</div>
<ul>
<li>Stand or remain in a stationary position for long periods of time (3-4 hours at a time).</li>
<li>Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
</li><li>Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.</li>
<li>Inspect and visually observe details at close range (within a few feet) and from long range.</li></ul><br>
<div></div>
<div><b>
Note: </b>This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. <b>Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.</b> The Employer retains the right to change or assign other duties to this position.<b> </b>This document does not create an employment contract, implied or otherwise, other than an at-will relationship.</div><div><b>
Our Company</b></div>
<ul>
<li>MCR is the <b>3rd-largest hotel owner-operator</b> in the United States.</li>
<li>Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.</li>
<li>MCR has a <b>$5.0 billion portfolio</b> of <b>148 premium-branded hotels</b> containing more than 22,000 guestrooms across <b>37 states and 106 cities</b>.</li>
<li>MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.</li>
<li>MCR was named <b>one of </b><b><i>Fast Company</i></b><b>&rsquo;s 10 Most Innovative Travel Companies of 2020</b>.</li>
<li>MCR is a three-time recipient of the <b>Marriott Partnership Circle Award</b>, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the <b>Hilton Legacy Award for Top Performer</b>.</li>
<li>For the TWA Hotel at New York&rsquo;s JFK Airport, MCR won the <b>Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS)</b>, the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA</li>
</ul>
<div><b>What we offer/What&rsquo;s in it for you?
</b></div><ul><li>Hotel Discounts
</li><li>Weekly Pay
</li><li>Paid Time Off
</li><li>Retirement Options
</li><li>Referral bonuses
</li><li>Career advancement &amp; upward mobility
</li><li>Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members</li></ul></div>

Housekeeping Supervisor

White Lodging

<div><div><div><div><div>Summary:</div></div><div></div><div><div><br>
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country&rsquo;s best cities to live. We know that the hospitality business, like life, is how you make people feel. That&rsquo;s where you come in. You&rsquo;ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.</div></div></div><div><div><div><br>
Responsibilities</div></div><div></div><div><div><br>
What You'll Do<br>
<br>
<ul><li>The Housekeeping Manager will oversee the Housekeeping and Laundry Departments</li></ul><br>
<ul><li>Ensure compliance with processes and procedures for cleanliness, safety and guest satisfaction</li></ul><br>
<ul><li>Ensures property guestrooms, public space and employee areas are clean and well maintained</li></ul><br>
<ul><li>Execute leadership tasks such as financials, payroll, scheduling, etc.<br>
</li></ul><br>
<br>
<br>
What You'll Bring<br>
<br>
<ul><li>A passion for service with a positive, can-do attitude</li></ul><br>
<ul><li>An interest in training and developing future housekeeping leaders</li></ul><br>
<ul><li>Excellent communication, listening skills, and a great eye for detail</li></ul><br>
<ul><li>The desire to work in a fast-paced environment and adapt to any situation
</li></ul><br>
<ul><li>Ability to creatively problem solve and deliver results</li></ul><br>
<ul><li>Prior leadership or supervisory experience is required and experience with the specific brand hotel or upscale property is an added plus</li></ul></div></div></div><div><div><div><br>
Other Information</div></div><div></div><div><div><ul><li><br>
Day 1 Medical, Dental and Vision insurance
</li></ul><br>
<ul><li>Affordable $2/day Medical insurance with free wellness care</li></ul><br>
<ul><li>Paid Parental Leave</li></ul><br>
<ul><li>Unlimited referral bonuses
</li></ul><br>
<ul><li>Vacation/Paid Time Off (PTO) with rollover
</li></ul><br>
<ul><li>Discount at other White Lodging restaurants
</li></ul><br>
<ul><li>Tuition reimbursement<br>
</li></ul><br>
<br>
<br>
White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.</div></div></div></div><div><p><br>
Location Code: 3514</p></div></div>
<br><div></div><div><div><div><div>Teaneck, NJ
</div></div></div><div><div><div>Posted:</div>
<div>03/19/2026</div>
</div><div><div>Job Reference #:</div>
<div>3514191T1313</div></div></div></div>

Dual Housekeeping Manager

HEI Hotels & Resorts

<div><p><b>About Us</b></p><p></p><p>
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!<br>
<br>
We value U.S. military experience and invite all qualified military candidates to apply.</p><p></p><p><b>
Overview</b></p><p></p>
Ensure that the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.<p></p><p><b>
Essential Duties and Responsibilities</b></p><ul><li><p>
Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.</p></li><li><p>
Develop housekeeping and laundry budget.</p></li><li><p>
Develop and implement controls for expense management.</p></li><li><p>
Conduct periodic inventory of guest supplies, small equipment and linen as required.</p></li><li><p>
Utilize labor management tools to schedule and control labor costs.</p></li><li><p>
Schedule labor to flex with forecasted hotel occupancy, F and B activity, and group events.</p></li><li><p>
Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.</p></li><li><p>
Communicate both verbally and in writing to provide clear direction to staff.</p></li><li><p>
Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.</p></li><li><p>
Evaluate condition of furniture, fixtures, d&eacute;cor, etc. &bull;Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.</p></li><li><p>
Ensure compliance of housekeeping and laundry standard operating procedures and policies.</p></li><li><p>
Operate department pursuant to OSHA requirements and guidelines.</p></li><li><p>
Comply with attendance rules and be available to work on a regular basis.</p></li><li><p>
Perform any other job-related duties as assigned.</p></li></ul><p></p><p><b>
Qualifications and Skills
</b></p><ul><li><p>5+ years management experience, with at least 3 years in housekeeping management.</p></li><li><p>
Experience managing in-house operated laundry operations.</p></li><li><p>
Must possess thorough knowledge of all housekeeping and laundry operations and individual job requirements.</p></li><li><p>
Able to work with other department leaders.</p></li><li><p>
Able to resolve guest, supervisor, and associate conflicts.</p></li><li><p>
Able to manage multiple tasks at all times and have excellent organizational skills.</p></li><li><p>
Must be willing to &ldquo;pitch-in&rdquo; and help co-workers with their job duties and be a team player with or without reasonable accommodation.</p></li><li><p>
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.</p></li><li><p>
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.</p></li></ul><p></p><p><b>
Compensation</b></p><p></p>
Tipped/Service Charge Eligible? No<p></p>
Discretionary Performance Bonus Eligible? No<p></p><p><b>
Benefits</b></p><p></p><div><div><div><p>
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!<br>
<br>
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.</p></div></div></div><p></p><p>
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</p></div><p></p>

Director of Housekeeping

Holiday Inn Express and Suites

<div><h4 class="jobSectionHeader"><b>Summary of Position</b></h4><p>
Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.</p><h4 class="jobSectionHeader"><b>
Requirements</b></h4><ul>
<li>Minimum four (2) years of facility experience</li>
<li>Minimum two (2) years in hotel experience</li>
<li>Minimum one (1) year in a supervisory role</li>
<li>Effective verbal and written communication skills in English.</li>
<li>Willing to work weekends and holidays based on business needs.</li>
</ul><h4 class="jobSectionHeader"><b>General Responsibilities</b></h4><ul>
<li>Ensure that employees are at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees.</li>
<li>Inspect Room Attendant&rsquo;s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.</li>
<li>In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.</li>
<li>Oversee the closing of the floors at the end of the day, ensuring the Room Attendants&rsquo; carts are clean and restocked.</li>
<li>Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.</li>
<li>Maintain key control.</li>
<li>Handle items for &quot;Lost and Found&quot; according to the standards.</li>
<li>Monitor cleanliness and orderliness of Room Attendants&rsquo; carts, linen closets, control closets, stairways and landings.</li>
<li>Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.</li>
<li>Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.</li>
<li>Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services</li>
<li>Manager, according to standards.</li>
<li>Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.</li>
<li>Assist with training of housekeeping staff.</li>
<li>Ensure completion of cleaning projects on a biannual basis.</li>
<li>Ensure overall guest satisfaction.</li>
</ul><h4 class="jobSectionHeader"><b>Specific Responsibilities</b></h4><ul>
<li>Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.</li>
<li>Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.</li>
<li>Must be able to multitask and prioritize departmental functions to meet deadlines.</li>
<li>Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.</li>
<li>Attend all hotel required meetings and trainings.</li>
<li>Maintain regular attendance in compliance with company Standards, as required by scheduling, which will vary</li>
<li>according to the needs of the hotel.</li>
<li>Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and</li>
<li>nametag.</li>
<li>Comply with company Standards and regulations to encourage safe and efficient hotel operations.</li>
<li>Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.</li>
<li>Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as</li>
<li>necessary.</li>
<li>Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate</li>
<li>objectives.</li>
</ul><h4 class="jobSectionHeader"><b>Optimum Attributes:</b></h4><ul>
<li>Willing to take responsibility and accountability for the team.</li>
<li>Strong attention to detail &amp; ability to multitask.</li>
<li>Epitomize professionalism.</li>
<li>Determined and motivated to meet and exceed expectations.</li>
<li>Reliable, responsible, and dependable</li>
<li>Highly developed verbal and written communication skills</li>
<li>Motivating team player</li>
<li>Active &amp; attentive listener</li>
<li>Open with praise; discreet with criticism.</li>
<li>Emphatic and tolerant</li>
<li>Consistent and influential</li>
<li>Rational, prudent, and practical</li>
</ul><h4 class="jobSectionHeader"><b>Performance Standards:</b></h4><ul><li>
TBD</li></ul></div>

Highgate

<div>Compensation Type: Hourly Highgate Hotels:
<div>
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.</div><div></div><div><br>
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.</div><div></div><div><br>
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com</div>
Location:<div></div><div><br>
La Quinta San Antonio - Riverwalk</div><div>
303 Blum</div><div>
San Antonio, TX 78205</div>
Overview:
<p>
The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.</p>
Responsibilities:
<ul><li>Inspect Room Attendant&rsquo;s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.</li><li>
In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.</li><li>
Oversee the closing of the floors at the end of the day, ensuring the Room Attendants&rsquo; carts are clean and restocked.</li><li>
Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.</li><li>
Maintain key control.</li><li>
Handle items for &quot;Lost and Found&quot; according to the standards.</li><li>
Monitor cleanliness and orderliness of Room Attendants&rsquo; carts, linen closets, control closets, stairways and landings.</li><li>
Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.</li><li>
Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.</li><li>
Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.</li><li>
Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.</li><li>
Assist with training of Housekeeping staff.</li><li>
May be required to clean rooms as business needs dictate.</li><li>
Ensure completion of cleaning projects on a biannual basis.</li><li>
Ensure overall guest satisfaction.</li></ul>
Qualifications:
<ul><li>High School diploma or equivalent required. College course work in related field helpful.</li><li>
At least two to three years of progressive experience in a hotel or related field preferred.</li><li>
Previous supervisory responsibility preferred.</li><li>
Ability to stand during entire shift.</li><li>
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.</li></ul></div><p></p>

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