hotel lobby concierge

Hilton

<div>Lobby Ambassador - Waldorf Astoria Cairo Heliopolis
Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.
It's not just a job vacancy, we will help you elevate your career by offering a variety of learning &amp; development programs, career growth &amp; thousands of opportunities all around the world. Take the next step and be the star of your own success story!
What we offer:
Thriving work environment.
Team members' special rates for Hilton hotels worldwide.
Thousand opportunities for career growth and development.
Comprehensive learning &amp; development programs that fits all fields.
Opportunity to give back to the community and have a bigger social impact through Social Responsibility Hilton programs.
Competitive compensation and benefits.
Daily duty meal.
Life insurance.
What will I be doing? 
The Lobby Ambassador serves as the face of the hotel&rsquo;s hospitality, ensuring that every guest entering the lobby experiences a warm, engaging, and personalized welcome. Always present and visible, the Lobby Ambassador is responsible for maintaining the atmosphere of the lobby area, offering welcome refreshments, anticipating guest needs, and providing accurate information about all hotel services, facilities, and promotions. The Lobby Ambassador truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:<ul><li>
Maintain a continuous, polished presence in the lobby area, greeting and engaging guests with warmth and professionalism.</li><li>
Offer welcome drinks, cold towels, or refreshments as part of the arrival experience.</li><li>
Proactively approach guests to offer assistance or answer inquiries.</li><li>
Create a memorable first impression for all arriving and departing guests.</li><li>
Provide detailed and up-to-date information on all hotel services, amenities, promotions, dining venues, spa offerings, and nearby attractions.</li><li>
Assist guests with directions, reservations, and special requests, coordinating with relevant departments when necessary.</li><li>
Handle guest feedback or complaints with empathy and efficiency, ensuring timely follow-up and resolution.</li><li>
Work closely with the Concierge, Front Desk, and Guest Relations teams to deliver seamless service.</li><li>
Communicate guest preferences, VIP movements, and special occasions to relevant departments.</li></ul>
What are we looking for? 
Lobby Ambassador serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>
Exceptional interpersonal and communication skills in English (additional languages are a plus).</li><li>
Confident, engaging, and naturally hospitable personality.</li><li>
Strong knowledge of hotel operations, local attractions, and current promotions.</li><li>
Impeccable grooming and professional appearance.</li><li>
Ability to remain calm and composed under pressure, with excellent problem-solving skills.</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in a guest-facing role within a luxury hotel or similar environment.</li><li>
Bachelor&rsquo;s degree or diploma in Hospitality, Tourism, or a related field. 
 
What will it be like to work for Hilton? 
</li></ul>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Lobby Ambassador - Waldorf Astoria Cairo Heliopolis

Jumeirah

Guest Services Executive - Concierge - Jumeirah Beach Hotel Join to apply for the Guest Services Executive - Concierge - Jumeirah Beach Hotel role at Jumeirah About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travellers. About Jumeirah Beach Hotel Jumeirah Beach Hotel is Jumeirah's founding property, characterised by its wave-like design, set along one of Dubai's most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children's facilities, complemented by a diverse selection of award-winning dining experiences. About the Job An exciting opportunity has arisen for a Guest Services Executive - Concierge to join Jumeirah Beach Hotel. The main duties and responsibilities of this role include: <ul> <li>Manage and fulfil special guest requests, such as dining reservations, transportation arrangements, and bespoke local experiences, ensuring personalized service.</li> <li>Address guest inquiries promptly and professionally, providing expert recommendations on hotel services, events, and local attractions.</li> <li>Assist with the coordination of guest events or special occasions, ensuring all arrangements meet guest expectations.</li> <li>Build and maintain strong relationships with repeat guests and VIPs, offering thoughtful touches and personalized service to enhance loyalty.</li> <li>Collaborate with other hotel departments to ensure all guest requests are executed efficiently and seamlessly.</li> </ul> About You The ideal candidate for this position will have the following experience and qualifications: <ul> <li>Diploma in Hospitality Management, Business Administration or any related field.</li> <li>1 - 2 years of relevant experience in customer service or front desk roles within the hospitality industry</li> <li>Experience working in a multi-cultural environment</li> <li>Strong communication and interpersonal skills</li> <li>Software competencies - Microsoft Office programs</li> <li>Proficiency in English</li> </ul> About the Benefits At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development. <ul> <li>Supportive and inclusive work environment</li> <li>Access to Learning & Development programs and clear career pathways</li> <li>Opportunities for internal mobility within our global network</li> <li>Colleague discounts on food, beverage, and hotel stays worldwide</li> <li>Company-provided shared accommodation</li> <li>Comprehensive healthcare and life insurance coverage</li> <li>Paid annual leave and flight from your home country</li> <li>Performance-based incentives tailored to your role</li> <li>Competitive tax-free salary paid in UAE Dirhams (AED)</li> </ul> Seniority level <ul> <li>Not Applicable</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Other</li> </ul> Industries <ul> <li>Hospitality</li> </ul> Referrals increase your chances of interviewing at Jumeirah by 2x. Get notified about new Concierge jobs in Dubai, Dubai, United Arab Emirates.

Guest Services Executive - Concierge - Jumeirah Beach Hotel

Raffles

<div>Company Description 
Raffles &amp; Fairmont Red Sea, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont&rsquo;s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
Raffles the Red Sea, located in the picturesque coastal city of Umluj, Saudi Arabia, is seeking an exceptional Chief Concierge to lead our concierge team and elevate our guest experience to new heights. As the Chief Concierge, you will be the face of our luxury resort, ensuring that every guest receives personalized, world-class service that exceeds their expectations.<ul><li>
Oversee and manage the concierge team, providing leadership, training, and mentorship to ensure exceptional service delivery</li><li>
Develop and maintain strong relationships with local vendors, attractions, and service providers to offer exclusive experiences to our guests</li><li>
Create and implement innovative concierge services and programs that align with the Raffles brand standards</li><li>
Handle VIP guest requests and complex itineraries with the utmost attention to detail and discretion</li><li>
Resolve guest concerns and complaints promptly and professionally, ensuring guest satisfaction at all times</li><li>
Collaborate with other departments to ensure seamless guest experiences across all touchpoints</li><li>
Stay informed about local and regional events, attractions, and cultural experiences to provide expert recommendations to guests</li><li>
Manage the concierge budget and resources effectively</li><li>
Continuously seek ways to improve guest services and implement best practices in luxury hospitality</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Hospitality Management or related field</li><li>
Minimum 5-7 years of experience in luxury hospitality, with a proven track record in concierge services or guest relations</li><li>
Les Clefs d'Or certification preferred</li><li>
Exceptional customer service skills with a passion for creating memorable guest experiences</li><li>
Strong leadership abilities with experience in team management and mentoring</li><li>
Excellent communication skills, both verbal and written</li><li>
Fluency in Arabic and English; additional languages are a plus</li><li>
Proficiency in hospitality management software and technologies</li><li>
In-depth knowledge of Umluj and the surrounding areas, including local attractions, dining options, and cultural experiences</li><li>
Strong problem-solving and decision-making skills</li><li>
Ability to remain calm and professional under pressure</li><li>
Flexibility to work varying shifts, including weekends and holidays</li><li>
Demonstrated understanding of luxury hospitality standards and guest expectations</li></ul> 

Additional Information 
What&rsquo;s in it for you...<ul><li>
The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</li><li>
The chance to define the pre-opening operations for two iconic resorts at one of the world&rsquo;s most anticipated new destinations.</li><li>
Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</li><li>
A competitive package and excellent opportunities for professional growth.</li><li>
Outstanding discounts across the global Accor and luxury brand network.</li></ul></div>

Chief Concierge, Raffles the Red Sea

Mandarin Oriental Hotel ...

Based at the Emirates Palace Mandarin Oriental, Abu Dhabi within the Spa Department, the Spa Concierge will be responsible for booking all spa treatments, explaining services to guests, any POS sales including retail and checking in and checking out all guests in a professional manner. The Spa Concierge reports to the Spa Operation Manager.As a Spa Concierge, you will be responsible for the following duties:<ul><li>Maintain a clean, organized, and professional work area always.</li><li>Provide exceptional guest service:</li><li>Welcome guests warmly and courteously.</li><li>Assist with inquiries and property tours.</li><li>Manage appointments and ensure a smooth spa journey.</li><li>Handle front desk operations:</li><li>Print confirmations and prepare guest files.</li><li>Manage incoming and outgoing correspondence and packages.</li><li>Maintain inventory of supplies and spa retail products.</li><li>Support spa operations across departments, including Front Desk, Retail Area, Relaxation Area, Preparation Room, Sales &amp; Marketing, and Spa Suite.</li><li>Demonstrate excellent communication and telephone etiquette, following MOHG standards.</li><li>Promote spa services and retail products, contributing to achieving sales targets set by the Director of Spa &amp; Wellness.</li><li>Assist with spa demonstrations, events, and marketing activities to enhance guest engagement.</li><li>Implement and monitor Health and Safety and Hygiene standards, ensuring compliance with company policies.</li><li>Collaborate with colleagues as team players and perform opening and closing duties as required.</li></ul>

Spa Concierge

Woodhouse Day Spa Plano

<div>Maximize your earnings and secure your future at Woodhouse! 
 
We have IMMEDIATE OPPORTUNITIES to join our team 
 
Spa Concierges earn $17-$22 per hour PLUS a GENEROUS, WORLD-CLASS BENEFITS package. 
 
Join Woodhouse Spa, included on Forbes Travel Guide Most Stylish Finds in #FortWorthTexas! 
Consistently voted Best of Plano Magazine.
 
 
Woodhouse Spa is the leader in affordable luxury. Woodhouse Spa DFW strives to create a unique spa experience for each of our guests and only achieves this with talented people who have passion for what they do! Woodhouse Spa promises to exceed our guests' expectations, making each visit a truly unforgettable experience. We are seeking passion-filled, enthusiastic individuals driven by intention and guided by excellence to join our team today. 
 
The Spa Concierge represents WOODHOUSE to our guests, as the first and last impression, ensuring every interaction, from reservation to checkout reflects a 5-STAR spa experience. You are responsible for welcoming guests, preparing them for services, ensuring their comfort and relaxation through guest amenities, and proper guest flow through the spa. The Spa Concierge is responsible for providing guests with necessary intake forms for applicable services, scheduling appointments in Zenoti, answering phones, escorting guests to changing rooms, providing spa clothing and preparing beverages for the guests throughout their stay. You will work closely with therapists to ensure that each guest is comfortable and on-schedule for their treatment(s). The concierge will maintain organization of the changing rooms, quiet room, and service areas and facilitates laundry- wash, dry and folding as needed. The concierge confirms appointments, sells gift cards and educates guests on spa services and retail products. The concierge ensures proper lighting, music, cleanliness, and aromatherapy for the spa. 
 
 
Responsibilities: 
 
<ul><li>Answer all calls before the third ring.</li>
<li>Utilize knowledge of treatments to tailor the guest experience.</li>
<li>Inquire and listen for ways to &lsquo;surprise and delight&rsquo; our guests, noting all details in the appointment notes and providing specific actions for their visit.</li>
<li>Review the next day&rsquo;s schedule to ensure that all guests appointments are confirmed, special occasions are notated and planned, intake forms are sent, and appointment book is maximized and accurate.</li>
<li>Ensure the Relaxation Louge, Changing Lounge and common spaces are always clean, clutter-free, and well-prepared providing a calm, peaceful environment ready for our guests.</li>
<li>Anticipate and prepare for each guest&rsquo;s arrival by reviewing key notes on each reservation and profile.</li>
<li>Warmly welcome each guest and provide world-class hospitality.</li>
<li>Ensure each guest had a wonderful experience.</li>
<li>Perform the check-out process smoothly and accurately.</li>
<li>Close the sale of recommended products through excellent product knowledge.</li>
<li>Promote all offers including gift cards and series.</li>
<li>Efficiently rebook the guest for future appointments.</li>
<li>Show appreciation for our guests at every opportunity.</li>
</ul>
 
 Ideal candidates: 
<ul>
<li>Are passionate about the Hospitality and Spa industries and provide elevated experiences for our guests.</li>
<li>Are committed to the Woodhouse experience to ensure our guests have a phenomenal and consistent 5-star experience.</li>
<li>Have a proven track record in guiding guests with product selections to support spa retail sales goals.</li>
<li>Are knowledgeable about our services and can guide guests in selecting services that will meet their needs.</li>
<li>Are computer savvy to ensure our guests are scheduled efficiently and effectively.</li>
<li>Work closely with our Spa Professionals to support their efforts to service our guests.</li>
<li>Are detail-oriented</li>
<li>Demonstrate leadership abilities</li>
<li>Handle difficult situations with a calm demeanor</li>
<li>Are highly effective at multitasking and have excellent customer service skills</li>
<li>Understand that serving and helping others leads to personal satisfaction</li>
<li>Are flexible and are available to work evenings and weekends</li>
<li>Assists coordinator with other duties as needed</li>
</ul>Preference for 5 years hospitality or retail experience and experience with appointment scheduling systems. 
 
Working conditions: 
<ul><li>Standing for up to 6 hours at a time</li><li>Walking across spa multiple times during shift and potentially up and down stairs</li><li>Lifting up to 30lbs</li><li>Bending, reaching, stooping</li><li>Repetitive motion</li><li>Reasoning, problem solving, hearing, speaking</li><li>Fast/steady paced environment, multiple priorities</li><li>Frequent customer interactions</li><li>Ability to adapt to changes</li></ul> 
 
 Woodhouse Spa is an Equal Opportunity Employer and a drug-free workplace. 
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.</div>

Spa Concierge Hospitality Professional

The First Group

Job Description <div>
<div>
<div>
The Lobby Hostess is the first point of contact for guests and visitors arriving at the hotel. This role is responsible for delivering a warm, professional welcome, managing guest flow in the lobby, and ensuring every arrival and departure experience is seamless. The Lobby Hostess plays a key part in shaping first impressions, reflecting the hotel s commitment to personalized service and luxury hospitality. <ul> <li> Greet all guests, visitors, and VIPs in a friendly and elegant manner upon entry to the hotel lobby. </li> <li> Offer assistance with directions, seating, check-in guidance, and general hotel information. </li> <li> Coordinate with the Front Office and Concierge teams to ensure a smooth guest journey. </li> <li> Monitor lobby traffic, anticipate guest needs, and proactively offer support or refreshments. </li> <li> Maintain a strong presence in the lobby to enhance the welcoming atmosphere and guest engagement. </li> <li> Escort guests to desired areas (reception, concierge, elevators, meeting points) when appropriate. </li> <li> Maintain cleanliness, organization, and presentation standards in the lobby area. </li> <li> Handle guest queries, requests, and complaints professionally, escalating when needed. </li> <li> Support guest recognition efforts by learning regular guests' names and preferences. </li> <li> Stay updated on hotel events, F&amp;B promotions, and local attractions to assist guest inquiries. </li> </ul>
</div>
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</div>
Desired Skill &amp; Expertise <div>
<div>
<div>
<ul> <li> Previous experience in a customer-facing or hostess role within a hotel or upscale environment. </li> <li> Excellent verbal communication and interpersonal skills. </li> <li> Professional grooming, polished appearance, and confident presence. </li> <li> Fluent in English; knowledge of additional languages is an asset. </li> <li> Ability to remain calm, attentive, and courteous in a fast-paced setting. </li> <li> Strong sense of hospitality, etiquette, and guest engagement. </li> <li> Flexibility to work shifts, weekends, and holidays as needed. </li> <li> Familiarity with hotel operations and guest service protocols is a plus.</li></ul></div></div></div>

Lobby Hostess

Apt Resources

Description Apt Resources is seeking a professional and friendly Door Lady to join their client's team at a luxurious Hotel. As a Door Lady, you will be responsible for warmly welcoming guests, providing assistance with luggage, opening doors, and ensuring a smooth and pleasant arrival and departure experience. Your role will also involve assisting with guest inquiries and coordinating with other hotel staff to meet guest needs. The ideal candidate will have a friendly and welcoming demeanor, possess excellent communication skills, and be able to provide exceptional customer service. Requirements <ul><li>Prior experience as a Door Lady or in a similar role</li><li>Strong customer service skills</li><li>Ability to lift and carry heavy luggage</li><li>Friendly and welcoming personality</li><li>Excellent communication and interpersonal skills</li><li>Professional appearance and demeanor</li></ul> Benefits TBD

Door Lady for Luxurious Hotel

Search 5339+ Hotel lobby concierge jobs near you this November. New roles added regularly across leading industries. Apply today.