hotel lobby concierge

IHG Hotels & Resorts

<div>As a Lobby Hostess at InterContinental Abu Dhabi, you are the face and personality of the hotel lobby. Your role is to provide a gracious, warm, and engaging welcome to all guests, offering assistance, information, and personalized service to enhance their experience. You ensure the lobby area reflects the brand&rsquo;s luxury standards while proactively identifying guest needs, offering support, and creating memorable interactions throughout their stay. You will serve as a key connection between the guest and hotel departments, embodying the values of True Hospitality at all times.
A little taste of your day-to-day:
Every day is different, but you&rsquo;ll mostly do:
Guest Engagement &amp; Experience:<ul><li>
Greet all guests warmly upon arrival and departure, maintaining eye contact and a professional, friendly demeanor.</li><li>
Anticipate guest needs and proactively offer assistance (e.g. directions, amenities, transportation, services).</li><li>
Recognize VIPs, repeat guests, and IHG One Rewards members, offering personalized welcomes and ensuring their preferences are acknowledged.</li><li>
Assist with lobby-based guest needs, including directions to outlets, local area recommendations, and responding to inquiries.</li><li>
Support Front Desk and Concierge teams by guiding guests to the appropriate services or staff members.</li></ul>
Lobby Presence &amp; Ambience:<ul><li>
Maintain a visible presence in the lobby at all times, ensuring cleanliness, organization, and ambiance align with InterContinental brand standards.</li><li>
Monitor guest flow, peak periods, and anticipate needs for additional support from other departments.</li><li>
Report maintenance or housekeeping issues within the lobby area immediately for timely resolution.</li></ul>
Communication &amp; Coordination:<ul><li>
Liaise with Front Office, Concierge, Bell Desk, Housekeeping, and F&amp;B teams to ensure seamless guest experiences.</li><li>
Handle guest complaints or concerns calmly and professionally, escalating to management when necessary.</li><li>
Support in handling guest arrivals and departures during peak times by assisting with greetings, room orientations, or luggage coordination.</li></ul>
Brand Ambassador:<ul><li>
Represent InterContinental values, culture, and standards through every interaction.</li><li>
Stay up to date with hotel services, promotions, outlet timings, and local area attractions.</li><li>
Actively promote hotel facilities, dining options, and guest loyalty programs (e.g., IHG One Rewards).</li><li>
Deliver small gestures of delight (welcome drinks, cultural greetings, personalized notes) to enhance the guest journey.</li></ul>
What we need from you:
Qualifications:<ul><li>
High school diploma or equivalent; hospitality or tourism diploma preferred.</li><li>
Fluent in English (spoken and written); additional languages (Arabic, French, Russian, etc.) are a plus.</li></ul>
Experience:<ul><li>
1&ndash;2 years of experience in a customer-facing or guest relations role, preferably within luxury hotels or hospitality.</li><li>
Previous experience in Front Office, Concierge, or Lobby Hosting is highly desirable.</li></ul>
Skills &amp; Attributes:<ul><li>
Impeccable grooming and professional appearance.</li><li>
Outstanding interpersonal and communication skills.</li><li>
Friendly, approachable, and confident personality.</li><li>
Ability to remain calm under pressure and resolve guest concerns tactfully.</li><li>
Multitasking and time management in a fast-paced lobby environment.</li><li>
Deep passion for service excellence and guest satisfaction.</li></ul>
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Lobby Hostess - InterContinental Abu Dhabi

Hilton

<div>Concierge Agent at Waldorf Astoria Dubai International Financial Centre
A Concierge Agent at Waldorf Astoria Dubai International Financial Centre, serves as a key point of contact for guests throughout their stay, providing information about the hotel and the local vicinity and is responsible for creating an unforgettable guest experience. Your role is pivotal in upholding Forbes Five-Star standards by anticipating guest needs, delivering exceptional and memorable experiences, and ensuring every guest feels valued, welcomed, and cared for throughout their visit.<div>
What will I be doing? 
A Concierge Agent is performing the following tasks to the highest standards: 
<ul><li>Serve as a key point of contact for guests and efficiently respond to guest enquiries.</li><li>Extend a warm welcome to arriving guests and assist guests upon their departure, as required.</li><li>Engage with guests and VIP guests throughout their stay and prove each guest with a tailored guest experience, based on their needs and preferences.</li><li>Provide information, advice and booking services for a wide variety of guest enquiries, including city tours, theatre tickets, restaurant bookings, medical services, transportation, flight bookings etc..</li><li>Process and deliver messages for guests, as required.</li><li>Deliver and safely storage guest luggage upon their arrival and departure.</li><li>Stay up to date with all hotel services, daily VIP arrivals and special events.</li><li>Ensure orderliness and safety guidelines around the lobby and front door areas.</li><li>Project a professional manner with an emphasis on hospitality and guest service at all times.</li><li>Maintain a clean, healthy, and safety working area.</li><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems.</li></ul></div><div>
What are we looking for? 
A Concierge Agent at Waldorf Astoria Dubai International Financial Centre is always working on behalf of our guests and working with other team members. To successfully fill this role, you should possess the following skills and characteristics: 
<ul><li>Previous experience in a similar role.</li><li>Solid knowledge about the local area of Dubai and the UAE, including attractions, activities, restaurants, entertainment facilities etc..</li><li>Excellent communication skills (oral and written).</li><li>Positive attitude.</li><li>Excellent grooming standards.</li><li>Flexibility to respond to a variety of different work situations.</li><li>Ability to work on your own and as part of a team.</li></ul></div><div>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: 
<ul><li>Previous experience working in a luxury hotel in Dubai.</li><li>Knowledge of Forbes 5-star standards.</li></ul></div>
What will it be like to work for Waldorf Astoria Hotels &amp; Resorts? 
Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!</div>

Concierge Agent at Waldorf Astoria Dubai International Financial Centre

Caesars Entertainment

<div>
 
 Job Summary
 
 
 
 
 JOB DESCRIPTION
 
 
 
 The Hotel Concierge plays a crucial role in delivering exceptional and personalized experiences for our guests. This position involves providing expert recommendations, fulfilling special requests, and coordinating a comprehensive range of services, including reservations, transportation, and unique local experiences. The Concierge anticipates guests' needs, offering thoughtful solutions with care and efficiency, ensuring that every request is met with precision. This role is dedicated to maintaining and organizing up-to-date, accurate information, fostering an engaging and dynamic environment. By ensuring the flawless execution of four-star services, the Concierge significantly enhances the overall guest experience and contributes to creating unforgettable stays.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide leadership and direction to Butler, Bell and Door staff
 </li>
 <li>
 Train new employees and maintain Family-Style Service standards of excellent guest service.
 </li>
 <li>
 Schedule and coordinate team member to meet variable business demands.
 </li>
 <li>
 Perform all duties of Concierge, providing accurate and timely information to guests using Family-Style Service house rules and personalized guest service
 </li>
 <li>
 Provide accurate and timely information to departments
 </li>
 <li>
 Audit revenue paperwork
 </li>
 <li>
 Develop and maintain procedure and training manuals
 </li>
 <li>
 Assure the accuracy and professionalism of collateral distributed from the Concierge desk.
 </li>
 <li>
 Maintain the clean and &ldquo;Spotless" standards at Concierge desk and surrounding areas
 </li>
 <li>
 Demonstrate a pleasant and enthusiastic demeanor at all times
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School Diploma or equivalent.
 </li>
 <li>
 Concierge training preferred.
 </li>
 <li>
 Minimum of two years as a Concierge or closely related position.
 </li>
 <li>
 Previous experience in a supervisory capacity preferred.
 </li>
 <li>
 Literate and fluent in English.
 </li>
 <li>
 Excellent guest service skills and problem solving abilities.
 </li>
 <li>
 Ability to handle difficult or stressful situations with tact and diplomacy.
 </li>
 <li>
 Demonstrated leadership skills, acts as a role model to other employees and always presents oneself as a credit to Caesars and encourages others to do the same.
 </li>
 <li>
 Adheres to all regulatory, company and department policies and procedures.
 
 
 </li>
 </ul>
 
 Physical, Mental And Environmental Demands
 
 
 
 <ul>
 <li>
 Must be able to stand for an 8 hour shift.
 </li>
 <li>
 Must be able to maneuver to all areas of the hotel.
 </li>
 <li>
 Must be able to lift up to 10 pounds and carry up to 5 pounds.
 </li>
 <li>
 Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
 </li>
 <li>
 Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine, and photocopier.
 </li>
 <li>
 Must be able to work at a fast pace and in stressful situations.
 </li>
 <li>
 Must be able to read, write, speak and understand English.
 </li>
 <li>
 Must be able to respond to visual and aural cues.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Caesars New Orleans Casino &amp; Hotel earned recognition as a City Business &ldquo;Best Places to Work&rdquo; honoree and was named &ldquo;#1 Large Employer&rdquo; in the New Orleans area by the &ldquo;Times-Picayune&rdquo; Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.
 
 
 Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars&reg;, Harrah's&reg;, Horseshoe&reg; and Eldorado&reg; brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
 
 
 Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values &ndash; Together We Win, All In On Service and Blaze the Trail &ndash; every day. Our mission, &ldquo;Create the Extraordinary&rdquo;. Our vision, &ldquo;Create spectacular worlds. That immerse, inspire and connect you. We don&rsquo;t perform magic; we create it with excellence. #WeAreCaesars&rdquo;. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
</div>

Hotel Concierge, Caesars Tower (Caesars New Orleans)

Mandarin Oriental Hotel Group

<div>Mandarin Oriental Jumeira, Dubai is looking for a Spa Concierge to join our Spa team.
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai&rsquo;s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.
As Spa Concierge you will be responsible for the following duties:<ul>
<li>
It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.</li>
<li>
MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.</li>
<li>
It is part of your role and your responsibility to fully support all learning and development activities.</li>
<li>
Ensure that all standards of LQE, MOQA and Forbes are followed consistently.</li>
<li>
You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li>
<li>
Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li>
<li>
Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li>
<li>
Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li>
<li>
Mandarin Oriental, Jumeira has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li>
<li>
Act as a hotel ambassador at all times.</li>
<li>
To carry out any additional duties requested by management, related to hotel operational activities.</li>
<li>
Assist in the operations of all spa areas as required:
<ul>
<li>Spa Reception</li>
<li>
Spa Retail Area</li>
<li>
Consultation pods</li>
<li>
Tea Lounges</li>
<li>
Maintain the cleanliness of The Spa; in particular the reception &amp; retail areas, consultation pods and tea lounge. These should be kept in a neat, tidy and sanitary manner in accordance with the Safe, Sound and Sustainability standards.</li>
</ul>
</li></ul><ul><li>Will be expected to aid therapists in setting up for treatments and clearing away after.</li>
<li>
Organize appointment scheduling to maximize use of time and profitability whilst ensuring that the guests&rsquo; needs are of first importance.</li>
<li>
Must be a team player and assist all spa and hotel colleagues where necessary.</li>
<li>
Ability to perform opening and closing duties.</li>
<li>
Must have a thorough understanding of Spa Soft, all treatments offered in the spa and all retail products.</li>
<li>
Must have good telephone skills and follow required telephone etiquette.</li>
<li>
Must show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.</li>
<li>
Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Senior Director of Spa &amp; Wellness.</li>
<li>
Ensure a warm friendly welcome to all guests at all times. Greet all guests upon their arrival, gives new guests tours of The Spa and offers return guests &quot;re-orientations&quot;. Courtesy to guests and colleagues at all times.</li>
<li>
Must have the ability to courteously interact and answer all spa and hotel related questions with guests.</li>
<li>
Communicate all messages promptly and to keep the Duty Manager informed as to any guests&rsquo; incidents and dissatisfactions.</li>
<li>
Assist in the smooth flow of the guests&rsquo; journey throughout the day.</li>
<li>
Must attend all training courses as deemed necessary.</li>
<li>
Receive training to ensure that all-relevant legislation pertaining to the Safe, Sound &amp; Sustainable standards are implemented and monitored within the spa &amp; wellness.</li>
<li>
Oversees incoming and outgoing guest and spa colleagues business-related emails.</li>
<li>
Will be expected to assist various demonstrations and events.</li>
<li>
Recognize the importance of &quot;sales&quot; in every aspect of their role and be responsible for achieving set sales targets.</li>
<li>
Ensure all preferences, contact details and other relevant guest history information is entered into SpaSoft accurately.</li>
<li>
When receive LRA and TripAdvisor comments, to input the relevant information into the Guest Comments Sheet available in the sharefolder.</li>
</ul>
As Spa Concierge we expect from you:<ul>
<li>
Senior School qualification</li>
<li>
Minimum 2 years&rsquo; experience working in a 5-star hotel environment.</li>
<li>
A minimum of 1-year Front Office experience.</li>
<li>
Previous experience working in the Middle East Region is an advantage.</li>
<li>
Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex.</li>
<li>
Ability to understand guest needs and expectations and to deliver superior customer service.</li>
<li>
Perform job with attention to details and the ability to organize and handle multiple tasks effectively.</li>
<li>
Clear communication; effective verbal and written communication skills in English. Speaking Russian, Arabic, Spanish, German, Italian and French is an advantage.</li>
</ul>
Our commitment to you:<ul>
<li>
Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>
A competitive salary and benefits packages</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Spa Concierge

Mandarin Oriental

<div>
 Mandarin Oriental Jumeira, Dubai is looking for a
 
 Spa Concierge
 
 to join our Spa team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai&rsquo;s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.
 
 
 As
 
 Spa Concierge
 
 you will be responsible for the following duties:
 
 
 <li>
 It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
 </li>
 <li>
 MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
 </li>
 <li>
 It is part of your role and your responsibility to fully support all learning and development activities.
 </li>
 <li>
 Ensure that all standards of LQE, MOQA and Forbes are followed consistently.
 </li>
 <li>
 You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
 </li>
 <li>
 Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
 </li>
 <li>
 Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
 </li>
 <li>
 Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
 </li>
 <li>
 Mandarin Oriental, Jumeira has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
 </li>
 <li>
 Act as a hotel ambassador at all times.
 </li>
 <li>
 To carry out any additional duties requested by management, related to hotel operational activities.
 </li>
 <li>
 Assist in the operations of all spa areas as required:
 </li>
 <ul>
 <li>
 Spa Reception
 </li>
 <li>
 Spa Retail Area
 </li>
 <li>
 Consultation pods
 </li>
 <li>
 Tea Lounges
 </li>
 <li>
 Maintain the cleanliness of The Spa; in particular the reception &amp; retail areas, consultation pods and tea lounge. These should be kept in a neat, tidy and sanitary manner in accordance with the Safe, Sound and Sustainability standards.
 </li>
 <li>
 Will be expected to aid therapists in setting up for treatments and clearing away after.
 </li>
 <li>
 Organize appointment scheduling to maximize use of time and profitability whilst ensuring that the guests&rsquo; needs are of first importance.
 </li>
 <li>
 Must be a team player and assist all spa and hotel colleagues where necessary.
 </li>
 <li>
 Ability to perform opening and closing duties.
 </li>
 <li>
 Must have a thorough understanding of Spa Soft, all treatments offered in the spa and all retail products.
 </li>
 <li>
 Must have good telephone skills and follow required telephone etiquette.
 </li>
 <li>
 Must show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
 </li>
 <li>
 Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Senior Director of Spa &amp; Wellness.
 </li>
 <li>
 Ensure a warm friendly welcome to all guests at all times. Greet all guests upon their arrival, gives new guests tours of The Spa and offers return guests "re-orientations". Courtesy to guests and colleagues at all times.
 </li>
 <li>
 Must have the ability to courteously interact and answer all spa and hotel related questions with guests.
 </li>
 <li>
 Communicate all messages promptly and to keep the Duty Manager informed as to any guests&rsquo; incidents and dissatisfactions.
 </li>
 <li>
 Assist in the smooth flow of the guests&rsquo; journey throughout the day.
 </li>
 <li>
 Must attend all training courses as deemed necessary.
 </li>
 <li>
 Receive training to ensure that all-relevant legislation pertaining to the Safe, Sound &amp; Sustainable standards are implemented and monitored within the spa &amp; wellness.
 </li>
 <li>
 Oversees incoming and outgoing guest and spa colleagues business-related emails.
 </li>
 <li>
 Will be expected to assist various demonstrations and events.
 </li>
 <li>
 Recognize the importance of "sales" in every aspect of their role and be responsible for achieving set sales targets.
 </li>
 <li>
 Ensure all preferences, contact details and other relevant guest history information is entered into SpaSoft accurately.
 </li>
 <li>
 When receive LRA and TripAdvisor comments, to input the relevant information into the Guest Comments Sheet available in the sharefolder.
 
 
 </li>
 </ul>
 
 As Spa Concierge We Expect From You
 
 
 
 <ul>
 <li>
 Senior School qualification
 </li>
 <li>
 Minimum 2 years&rsquo; experience working in a 5-star hotel environment.
 </li>
 <li>
 A minimum of 1-year Front Office experience.
 </li>
 <li>
 Previous experience working in the Middle East Region is an advantage.
 </li>
 <li>
 Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex.
 </li>
 <li>
 Ability to understand guest needs and expectations and to deliver superior customer service.
 </li>
 <li>
 Perform job with attention to details and the ability to organize and handle multiple tasks effectively.
 </li>
 <li>
 Clear communication; effective verbal and written communication skills in English. Speaking Russian, Arabic, Spanish, German, Italian and French is an advantage.
 
 
 </li>
 </ul>
 
 Our Commitment To You
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 A competitive salary and benefits packages
 
 
 </li>
 </ul>
 
 We&rsquo;re Fans. Are you?
 
</div>

<div>Concierge Attendant, The Club at Hilton - Hilton Cleveland Downtown
The Hilton Cleveland Downtown located in the heart of Downtown is seeking a highly motivated Concierge Attendant to join our team at the brand-new Club at Hilton!
The ideal candidate must have a warm, polished, and professional demeanor, the ability to anticipate guest needs before being asked, comfortable handling VIP and high-profile guests<ul><li>
What are the benefits of working for Hilton?</li><li>
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:</li><li>
Go Hilton travel program: 100 nights of discounted travel</li><li>
Access to your pay when you need it through DailyPay</li><li>
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount</li><li>
Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents</li><li>
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications</li><li>
Flexible shifts and days off</li><li>
Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare</li><li>
Mental health resources including free counseling through our Employee Assistance Program</li><li>
Best-in-Class Paid Time Off (PTO)</li><li>
401K plan and company match to help save for your retirement</li><li>
Available benefits may vary depending upon property-specific terms and conditions of employment</li></ul> 
What will I be doing? 
As a Concierge, you would be responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be performing the following tasks to the highest standards:<ul><li>
Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care</li><li>
Process and deliver messages for guests</li><li>
Retrieve mail, small packages and facsimiles for guests as requested</li><li>
Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests</li><li>
Respond to special requests for services including, but not limited to, dentists, doctors, child care, florists, etc.</li><li>
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner</li><li>
Register VIP guests, as needed</li><li>
Promote Company marketing programs and distribute printed materials, as needed</li></ul>
What are we looking for? 
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
<ul><li>Hospitality - We're passionate about delivering exceptional guest experiences.</li>
<li>Integrity - We do the right thing, all the time.</li>
<li>Leadership - We're leaders in our industry and in our communities.</li>
<li>Teamwork - We're team players in everything we do.</li>
<li>Ownership - We're the owners of our actions and decisions.</li>
<li>Now - We operate with a sense of urgency and discipline</li>
</ul>In addition, we look for the demonstration of the following key attributes:
<ul><li>Quality</li>
<li>Productivity</li>
<li>Dependability</li>
<li>Customer Focus</li>
<li>Adaptability</li>
</ul>What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Concierge Attendant, The Club at Hilton - Hilton Cleveland Downtown

Masarra

<div>
 
 The Hotel Concierge Executive serves as the primary point of contact for hotel guests seeking to learn about and book Abu Dhabi destination experiences. The role will provide personalized recommendations, promoting various local experiences to enhance their stay. The role is key in driving revenue by proactively selling products, services, and experiences, such as theme park tickets, VIP experiences, and tours, while delivering exceptional guest service. The role will be based at dedicated desks across Abu Dhabi hotels and will be required to move to different desks on a rotational basis. Due to the operational nature of the hotel, volume changes throughout the day. This role may require adopting split shifts and adjusting to shifts.
 
 
 
 Job Scope:
 
 
 
 
 Guest Interaction
 
 
 
 &bull; Greet and welcome guests who approach the desk with a warm, professional demeanour
 
 
 &bull; Provide comprehensive information about Abu Dhabi destination products and services, and experiences.
 
 
 &bull; Process the sales and purchases of products and services provided by Masarra through the designated portals and systems.
 
 
 &bull; Ensure that the correct product is offered to the guest based on their specific needs and preferences.
 
 
 &bull; Engage with guests to identify their interests and recommend the most suitable packages or experiences.
 
 
 &bull; Maintain a guest-centric approach, ensuring complete satisfaction throughout the interaction and after-sales process.
 
 
 &bull; Handle guest inquiries, requests, and complaints promptly and effectively, ensuring high guest satisfaction.
 
 
 &bull; Demonstrate a high degree of confidence and patience when dealing with multiple interactions and/or high stress situations, above all, prioritizing guest experience.
 
 
 
 Sales and Promotion
 
 
 
 &bull; Actively promote and sell a variety of experiences, including theme parks, desert safaris, city tours, and airport services.
 
 
 &bull; Identify opportunities to upsell and cross-sell services to increase revenue.
 
 
 &bull; Meet and exceed sales targets set by management through proactive engagement with guests.
 
 
 
 Reservations and Coordination
 
 
 
 &bull; Manage bookings for hotel rooms and various experiences through the reservation system.
 
 
 &bull; Coordinate with internal departments and external service providers to ensure seamless service delivery.
 
 
 &bull; Process payments and handle credit card transactions accurately and securely.
 
 
 
 Administration and Reporting
 
 
 
 &bull; Track and report on daily sales performance and guest feedback.
 
 
 &bull; Ensure the concierge desk is well-organized, clean, and fully stocked with necessary materials.
 
 
 &bull; Escalate complex guest issues to the appropriate department or manager when necessary.
 
 
 &bull; Submit the Daily Checklist at the beginning of each shift to confirm desk readiness and operational preparedness.
 
 
 &bull; Log all guest interactions daily in the designated system or sheet as part of routine reporting.
 
 
 &bull; Adhere strictly to the Standard Operating Procedures (SOPs) for booking processes and post-booking protocols to maintain consistency and accuracy across services.
 
 
 
 Collaboration and Stakeholder Management
 
 
 
 &bull; Work closely with other departments, including marketing, sales, and IT, to ensure alignment and seamless operations.
 
 
 &bull; Work closely with other hotel staff and management to ensure seamless operations and a positive guest experience.
 
 
 &bull; Maintain strong relationships with key stakeholders.
 
 
 &bull; Act as a liaison to address and resolve escalated customer service issues.
 
 
 
 The Ideal candidate should have:
 
 
 
 &bull; Bachelor&rsquo;s degree or equivalent and/or certification in Hospitality Management
 
 
 &bull; Minimum of 3 years&rsquo; experience in customer service, sales, and/or hospitality.
 
 
 &bull; Strong communication skills with the ability to engage guests and deliver personalized recommendations.
 
 
 &bull; Excellent problem-solving and conflict-resolution abilities.
 
 
 &bull; Proactive and self-motivated with the ability to work independently and collaboratively
 
 
 &bull; Analytical mindset with experience in data-driven decision-making
 
 
 &bull; Sales-oriented with a proven ability to upsell and cross-sell services and experiences.
 
 
 &bull; Highly organized and detail-oriented to manage bookings, payments, and guest records effectively.
 
 
 &bull; Customer-focused with the ability to anticipate and exceed guest expectations.
 
 
 &bull; Team player with the ability to collaborate across departments for seamless service delivery.
 
 
 &bull; Fluency in English.
 
 
 &bull; Fluency in multiple languages, such as Russian, French, German and Spanish, is a significant advantage.
 
 
 &bull; Knowledge of tourism-related sales processes and systems is preferred
 
 
 
 
 
 
 About Masarra DMC
 
 
 
 Masarra Destination Management Company (DMC) is an Abu Dhabi&ndash;based organization specializing in delivering end-to-end destination experiences and travel services across the UAE. As part of the Miral ecosystem, Masarra connects visitors, partners, and businesses to the best of Abu Dhabi through curated experiences, including attraction tickets, tours, transportation, events, and tailored travel solutions.
 
 
 Masarra focuses on creating seamless, high-quality guest journeys by combining strong local expertise, strategic partnerships, and operational excellence. The company supports both B2B and B2C markets, working closely with hotels, tour operators, and experience providers to promote Abu Dhabi as a world-class destination while driving commercial value for stakeholders.
 
 
 
</div>

Hotel Concierge Executive

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