hotel manager

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
 
 
 
 Job Description
 
 
 
 
 What You Will Be Doing:
 
 
 
 <ul>
 <li>
 Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Spa &amp; Health Club, Food &amp; Beverage, and Culinary)
 </li>
 <li>
 Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists
 </li>
 <li>
 Direct operational needs to ensure compliance with the hotel&rsquo;s Annual Budget and 5 Year Strategic Plan
 </li>
 <li>
 Provide coaching; leadership development; and goal setting with hotel department heads
 </li>
 <li>
 Assist in the preparation of the annual Operations Budget/Plan and achieve the profit objectives therein
 </li>
 <li>
 Ensure that monthly financial outlooks for Rooms, Food &amp; Beverage and Spa are accurately achieved
 </li>
 <li>
 Play a lead role in yield management for Rooms, Food &amp; Beverage and Spa
 </li>
 <li>
 Be a key player in redevelopment and capital projects from an operations viewpoint
 </li>
 <li>
 Ensure the implementation and delivery of all Raffles Standards
 </li>
 <li>
 Handle all guest concerns and ensure effective follow up thereof
 </li>
 <li>
 Assist in Labor Management and the maintenance of productivity levels
 </li>
 <li>
 Follow up on all guest comments, responding to any guest complaints or requests
 </li>
 <li>
 Provide active leadership role in the culture of Health and Safety and accident prevention
 </li>
 <li>
 Act as hotel champion and culture leader in hotel committees
 </li>
 <li>
 Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team
 </li>
 <li>
 Play a key role and lead change management for Rooms and Food &amp; Beverage initiatives
 </li>
 <li>
 Assume the responsibilities of the General Manager in his/her absence
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Your Skills and Qualifications:
 
 
 
 <ul>
 <li>
 Operations management with extensive experience in Rooms, Food &amp; Beverage management and Spa operations experience
 </li>
 <li>
 Clear knowledge of budget planning &amp; execution
 </li>
 <li>
 Post secondary diploma/degree in hospitality an asset
 </li>
 <li>
 Proven record to coordinate multiple departments to make gains towards targeted GOP, EES and Health &amp; Safety results
 </li>
 <li>
 Exceptional interpersonal and guest relations skills
 </li>
 <li>
 Proven team-leader with outstanding motivational skills and coaching ability
 </li>
 <li>
 Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions
 </li>
 <li>
 Comfortable working evenings, weekends, holidays and various schedules
 
 
 </li>
 </ul>
 Additional Information
 
 
 <ul>
 <li>
 Opportunity to join the first Raffles in Bahrain
 </li>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities.
 </li>
 </ul>
</div>

Hotel Manager

Hilton

<div>Assistant Front Office Manager
An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. 
 
 
What will I be doing? 
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul>
<li>Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards</li>
<li>Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes</li>
<li>Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures</li>
<li>Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li></ul>
What are we looking for? 
Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous supervisory experience in Front Office within the hotel/leisure/retail</li>
<li>High level of IT proficiency</li>
<li>High level of commercial awareness and sales capabilities</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Front Office Manager

<div>Sales Manager
A Sales Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. 
 
 
What will I be doing? 
As Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Analysis local market trends and competitor activity to identify business leads</li>
<li>Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams</li>
<li>Negotiate room rates/packages with corporate clients</li>
<li>Develop and implement creative local marketing channels, including social media channels</li>
<li>Prepare company contracts for the hotel in accordance with current business and pricing conditions</li>
<li>Work within current business strategies and recognising potential opportunities</li>
<li>Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs</li>
<li>Attend Sales events, as required</li>
<li>Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads</li>
<li>Answer customer queries in a prompt and professional manner</li>
<li>Manage staff performance in compliance with company policies and procedures</li>
<li>Recruit, manage, train and develop the Sales team</li></ul>
What are we looking for? 
A Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work under pressure and under own initiative</li>
<li>Experience in a sales role with a proven track record to close a sale</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Knowledge of local market</li>
<li>Knowledge of hospitality</li>
<li>Passion for sales and for achieving targets and objectives</li>
<li>Degree-level qualification in a relevant field</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Sales Manager

<div>Commercial Director
What will you be doing?
As Commercial Director, you will own the development, implementation and execution of the hotels commercial strategy. The Commercial Director will be in charge of establishing a commercial strategy reaching all segments and channels to ensure maximum market penetration and peak profit performance.
This role will drive the planning and execution of the commercial strategy and activity through supporting the Revenue team, Sales, Catering and Events, Marketing
The role will oversee the training and continuous development of the hotel commercial team to ensure maximum effectiveness and productivity. You will be required to perform the following tasks to the highest of standards:
<ul><li> Prepare, analyse and critique information to understand progress and identify opportunities, including forecasting.</li><li> Take the lead in coordinating strategies to maximise sales and conversion and be proactive in making recommendations to take full advantage of all revenue opportunities.
</li><li> Develops short, medium and long-term strategies through the Commercial Focus process. Analyse effectiveness and be able to adapt and change course as and where required.</li><li> Lead the coordination of efforts from support functions and specialists to maximise results. Oversee all hotel marketing and e-commerce initiatives</li><li> Train and develop team members to ensure full understanding of selling strategies, measurement and targets. Ability to motivate, inspire, reward and recognise the commercial team.</li><li> Maintain and manage effective working relationships with all key stakeholders</li><li> Recruitment, leadership, training, direction and development of the hotel commercial team</li><li>
Develop and maintain strong relationships with all stakeholders, owners, hotel teams, support teams to ensure commercial benefits of the hotel</li></ul> 
 
What are we looking for?
To successfully fill this role we are looking for a great communicator, strong leadership capabilities and good analytical skills.
<ul><li> Understanding of all commercial disciplines across all business functions</li></ul>
<ul><li> Ability to build relationships and influence at all levels</li></ul>
<ul><li> Ability to communicate effectively with Senior Management and Ownership groups</li></ul>
<ul><li> Ability to work well under pressure and be disciplined in meeting deadlines</li></ul>
<ul><li> Full understanding of professional ethics and skills required for extensive interaction with customers, stakeholders and business partners</li></ul>
<ul><li> Experience in forecasting, pricing and data analysis</li></ul>
<ul><li> Strong leadership skills to effectively manage, inspire and motivate a high-performing team to exceed targets</li></ul>
<ul><li> Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges and adapt where necessary</li></ul>
<ul><li>Previous working experience as commercial director or commercial manager for (2) years</li></ul></div>

Commercial Director

<div>Front Office Supervisor
A Front Office Supervisor supervises Reception operations and sets departmental goals and targets so to ensure a continuously improving customer service experience to Guests. 
 
What will I be doing?
As Front Office Supervisor, you will supervise Reception operations and set departmental goals and targets to ensure a continuously improving customer service experience to Guests. The Front Office Supervisor interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Supervise accurate and efficient Reception operations including check in/out procedures</li>
<li>Support Team Members in handling Guest requests and enquires to ensure a positive outcome</li>
<li>Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments</li>
<li>Ensure a consistent, high level of customer service</li>
<li>Brief your team on any events or VIP guests in the hotel that day</li>
<li>Drive sales revenues and promote hotel services and facilities for up-selling opportunities</li>
<li>Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures</li>
<li>Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li>
<li>Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards</li>
<li>Act in accordance with the front of house equipment and the property management systems</li>
<li>Conduct training programs on an ongoing basis</li>
<li>Carry out shift handovers and brief team members as required</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary, and maintain good working relationships with hotel Team Members</li>
</ul>What are we looking for?
Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Experience supervising people and leading teams</li>
<li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Committed to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Ability to work on your own or as part of a team</li>
<li>Competent level of IT proficiency</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in a hotel environment</li> 
</ul> 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Supervisor

Sofitel

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
<ul><li>
To oversee the Housekeeping operations, including the Laundry ensuring that the hotel standards and procedures are fully known and followed.</li><li>
To ensure that all the rooms are prepared and inspected as per standards and according to guest requests and needs, including the Turn Down service.</li><li>
To ensure that the flower decorations in the rooms and public areas are always maintained as per the required standards.</li><li>
To ensure the up keeping of all the front of the house, including the hotel entrance.</li><li>
To ensure the up keeping of all the designated back of the house areas.</li><li>
To ensure appropriate stock level for the smooth run of the Housekeeping and Laundry operations and to approve requisitions accordingly.</li><li>
To ensure that the inventories of linen, uniforms and other applicable items are done and recorded as scheduled.</li><li>
To deal with different suppliers and contractors.</li><li>
To overlook the Pest Control service and jointly with the Stewarding Manager and Chief Engineer to establish the Pest Control schedules.</li><li>
To implement housekeeping related HACCP procedures.</li><li>
To be involved in sustainable development and to apply energy and waste management.</li><li>
To monitor cost control and to suggest saving programs.</li><li>
To ensure all linen and uniform management and handling procedures are respected.</li><li>
To supervise and control Lost and Found, maintain records and mail packages to clients.</li><li>
To be aware of all VIPs visiting or staying in the hotel. To personally inspect VIP rooms.</li><li>
To make regular room and public area inspections with the Engineering Department on deviation from standard set-ups and maintenance. To follow up on the Out of Order and Out of service rooms.</li><li>
Other duties as assigned.</li></ul> 

Qualifications 
<ul><li>
Minimum of 5 years of experience in a luxury hospitality setting is required.</li><li>
Proven track record of leading, mentoring, and developing a diverse housekeeping team.</li><li>
Developing and implementing housekeeping policies, procedures, and standards to ensure exceptional service and guest satisfaction.</li><li>
Additionally, the candidate will collaborate with other departments to ensure seamless operations and address any housekeeping-related issues that may arise.</li></ul> 

Additional Information 
Your team and working environment:<ul><li>
Sofitel Bahrain Zallaq Thalassa Sea &amp; Spa is 5 star Luxury Hotel with 262 Luxury Rooms &amp; Suites Including 1 Royal Suite, 6 Opera Suites, 21 Prestige Suites, 32 Club Millesime Rooms, 202 Luxury Rooms, 5 Restaurant &amp; 4 Bars, 1 Grand Ballroom, 2 Meeting Rooms, Beach Club, Kids Club and the first Thalassa Spa in the Gulf Cooperation Council Countries (GCC) 
https://careers.accor.com/</li></ul>
Our commitment to Diversity &amp; Inclusion:<ul><li>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</li></ul></div>

Director of Housekeeping

<div>
 
 Company Description
 
 
 
 Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
 
 
 
 Job Description
 
 
 
 
 Summary of Responsibilities:
 
 
 
 <ul>
 <li>
 Ensure correct uniform standards are followed at all times.
 </li>
 <li>
 Ensure the guests of the outlet experience an enjoyable, expertly served beverage/dining experience by following the outlet sequence of service.
 </li>
 <li>
 Maintain a thorough knowledge of the restaurant menu &amp; daily specials at all times
 </li>
 <li>
 To be familiar with the beverage service including stemware used and appropriates garnishes.
 </li>
 <li>
 Anticipate and service of guests' requirements at all times
 </li>
 <li>
 Prepare the outlet ready for service according to the outlet standard operating procedure or as per the specific manager&rsquo;s instructions
 </li>
 <li>
 Ensure service stations are constantly cleared &amp; re-stocked during service
 </li>
 <li>
 Serve and clear food and beverage items in an unobtrusive and professional manner
 </li>
 <li>
 Present menus and explanations for all menu items as well as specials of the day.
 </li>
 <li>
 Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.
 </li>
 <li>
 To report all accidents or guest complaint immediately to a manager.
 </li>
 <li>
 Ensure expiration dates or perishable items are checked on a daily basis &amp; stored in accordance to HACCP standards
 </li>
 <li>
 To respond properly in any hotel emergency or safety situation.
 </li>
 <li>
 To breakdown any buffets, displays or side stations when needed
 </li>
 <li>
 Attend all necessary briefings &amp; training sessions as instructed by the Operations Manager, Food and Beverage
 </li>
 <li>
 Handle cash and credit card procedures according to the guidelines of the accounting department
 </li>
 <li>
 Identify potential problems and ask for assistance before breakdown occurs
 </li>
 <li>
 Perform any duties and special projects as requested by management whether in your own department or any other department in the resort.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Have completed secondary school education
 </li>
 <li>
 Exceptional communication and interpersonal skills.
 </li>
 <li>
 Hospitality related Degree or Diploma
 </li>
 <li>
 Minimum of 1-2 years&rsquo; experience as a waiter/waitress in a five star hotel
 </li>
 <li>
 Willingness to work during peak hours, including nights, weekends, and holidays.
 </li>
 <li>
 Advanced levels of Business English
 </li>
 <li>
 Proficiency in a second language such as, Arabic.
 </li>
 <li>
 Excellent food &amp; beverage knowledge
 </li>
 <li>
 The ability to work well under pressure
 </li>
 <li>
 Excellent attention to detail
 </li>
 <li>
 Previous experience in Middle east
 </li>
 <li>
 Experienced in Fire &amp; Life safety systems.
 
 
 </li>
 </ul>
 Additional Information
 
 
 Opportunity to join the first Raffles in Bahrain
 
 
 <ul>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities.
 </li>
 </ul>
</div>

Waiter / Waitress - Ninive Restaurant

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