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guest relations manager Jobs in Manama Bahrain

guest relations manager

head waiter/restuarant supervisor Jobs in Manama Bahrain

head waiter/restuarant supervisor

housekeeper (hotel cleanliness expert) Jobs in Manama Bahrain

housekeeper (hotel cleanliness expert)

hotel manager

Raffles

<div>Company Description 
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as &quot;The Palace of the Secret Garden.&quot; With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations. 
Job Description 
What You Will Be Doing:
<ul><li>Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Spa &amp; Health Club, Food &amp; Beverage, and Culinary)</li><li>
Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists</li><li>
Direct operational needs to ensure compliance with the hotel&rsquo;s Annual Budget and 5 Year Strategic Plan</li><li>
Provide coaching; leadership development; and goal setting with hotel department heads</li><li>
Assist in the preparation of the annual Operations Budget/Plan and achieve the profit objectives therein</li><li>
Ensure that monthly financial outlooks for Rooms, Food &amp; Beverage and Spa are accurately achieved</li><li>
Play a lead role in yield management for Rooms, Food &amp; Beverage and Spa</li><li>
Be a key player in redevelopment and capital projects from an operations viewpoint</li><li>
Ensure the implementation and delivery of all Raffles Standards</li><li>
Handle all guest concerns and ensure effective follow up thereof</li><li>
Assist in Labor Management and the maintenance of productivity levels</li><li>
Follow up on all guest comments, responding to any guest complaints or requests</li><li>
Provide active leadership role in the culture of Health and Safety and accident prevention</li><li>
Act as hotel champion and culture leader in hotel committees</li><li>
Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team</li><li>
Play a key role and lead change management for Rooms and Food &amp; Beverage initiatives</li><li>
Assume the responsibilities of the General Manager in his/her absence</li></ul> 

Qualifications 
Your Skills and Qualifications:
<ul><li>Operations management with extensive experience in Rooms, Food &amp; Beverage management and Spa operations experience</li><li>
Clear knowledge of budget planning &amp; execution</li><li>
Post secondary diploma/degree in hospitality an asset</li><li>
Proven record to coordinate multiple departments to make gains towards targeted GOP, EES and Health &amp; Safety results</li><li>
Exceptional interpersonal and guest relations skills</li><li>
Proven team-leader with outstanding motivational skills and coaching ability</li><li>
Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions</li><li>
Comfortable working evenings, weekends, holidays and various schedules</li></ul> 

Additional Information 
<ul><li>
Opportunity to join the first Raffles in Bahrain</li><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities.</li></ul></div>

Hotel Manager

Accor

<div><div>Company Description</div> 
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as &quot;The Palace of the Secret Garden.&quot; With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.<div> 
Job Description</div> 
What You Will Be Doing:
<ul><li>Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Spa &amp; Health Club, Food &amp; Beverage, and Culinary)</li><li>
Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists</li><li>
Direct operational needs to ensure compliance with the hotel&rsquo;s Annual Budget and 5 Year Strategic Plan</li><li>
Provide coaching; leadership development; and goal setting with hotel department heads</li><li>
Assist in the preparation of the annual Operations Budget/Plan and achieve the profit objectives therein</li><li>
Ensure that monthly financial outlooks for Rooms, Food &amp; Beverage and Spa are accurately achieved</li><li>
Play a lead role in yield management for Rooms, Food &amp; Beverage and Spa</li><li>
Be a key player in redevelopment and capital projects from an operations viewpoint</li><li>
Ensure the implementation and delivery of all Raffles Standards</li><li>
Handle all guest concerns and ensure effective follow up thereof</li><li>
Assist in Labor Management and the maintenance of productivity levels</li><li>
Follow up on all guest comments, responding to any guest complaints or requests</li><li>
Provide active leadership role in the culture of Health and Safety and accident prevention</li><li>
Act as hotel champion and culture leader in hotel committees</li><li>
Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team</li><li>
Play a key role and lead change management for Rooms and Food &amp; Beverage initiatives</li><li>
Assume the responsibilities of the General Manager in his/her absence</li></ul><div> 
Qualifications</div> 
Your Skills and Qualifications:
<ul><li>Operations management with extensive experience in Rooms, Food &amp; Beverage management and Spa operations experience</li><li>
Clear knowledge of budget planning &amp; execution</li><li>
Post secondary diploma/degree in hospitality an asset</li><li>
Proven record to coordinate multiple departments to make gains towards targeted GOP, EES and Health &amp; Safety results</li><li>
Exceptional interpersonal and guest relations skills</li><li>
Proven team-leader with outstanding motivational skills and coaching ability</li><li>
Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions</li><li>
Comfortable working evenings, weekends, holidays and various schedules</li></ul><div> 
Additional Information</div> 
<ul><li>
Opportunity to join the first Raffles in Bahrain</li><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities.</li></ul></div>

Marriott International

<div>Additional Information 
Job Number25189832 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. 
CANDIDATE PROFILE
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Property Operations and Guest Relations Needs
<ul><li>Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li></ul>
<ul><li>Communicates any variations to the established norms to the appropriate department in a timely manner.</li></ul>
<ul><li>Sends copy of MOD report to all departments on a daily basis.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Supporting Profitability Goals
<ul><li>Understands and complies with loss prevention policies and procedures.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li></ul> 
Managing the Guest Experience
<ul><li>Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved.</li></ul>
<ul><li>Empowers associates to provide excellent customer service.</li></ul>
<ul><li>Provides immediate assistance to guests as requested.</li></ul>
<ul><li>Serves as a leader in displaying outstanding hospitality skills.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Ensures associates understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans to improve guest satisfaction.</li></ul>
<ul><li>Records guest issues in the guest response tracking system.</li></ul> 
Assisting Human Resources Activities
<ul><li>Participates as needed in the investigation of associate and guest accidents.</li></ul>
<ul><li>Observes service behaviors of associates and providing feedback to individuals.</li></ul>
<ul><li>Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Ensures associates are cross-trained to support successfully daily operations.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.</li></ul>
<ul><li>Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.</li></ul></div><div>
 #LI-NS1</div>
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Manager on Duty

Wyndham Hotels & Resorts EMEA

<div>
 
 Summary
 
 
 
 The Human Resources Manager will lead all aspects of HR management and strategy implementation. The incumbent is responsible for developing and executing HR policies and programs that support the hotel&rsquo;s objectives and ensuring a competitive employee experience. This role requires strong leadership skills, strategic thinking, and the ability to foster a culture of excellence and employee engagement.
 
 
 As a member of the senior team, the Human Resources Manager will be responsible for delivering the targeted business objectives as follows: OSAT, GOP, and HR balance score card targets (Employee turnover %, performance metrics, employee engagement %, payroll %, recruitment metrics, and training completions).
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Develop and implement HR strategies aligned with the hotel&rsquo;s business goals and objectives.
 </li>
 <li>
 Plan and forecast HR needs, including recruitment, on-boarding, performance management, learning and development, employee relations, talent management, and organisational development.
 </li>
 <li>
 Responsible for the HR annual budgeting.
 </li>
 <li>
 Monitor industry trends and best practices to ensure the hotel remains competitive in attracting and retaining talent.
 </li>
 <li>
 Collaborate with senior management and department heads to align HR initiatives with overall business objectives.
 </li>
 <li>
 Serve as a strategic advisor to the hotel&rsquo;s people leaders on HR-related matters.
 </li>
 <li>
 Collect and analysis HR metrics to make informed decisions to evolve the HR performance within the hotel.
 </li>
 <li>
 Lead and develop the HR team, providing coaching, mentoring, and professional development opportunities.
 </li>
 <li>
 Oversee the recruitment process for all hotel departments, from job postings to candidate selection, and onboarding.
 </li>
 <li>
 Develop and implement a recruitment and onboarding policy &amp; procedures and related tools, to ensure an excellent candidate and new joiner experience.
 </li>
 <li>
 Ensure effective sourcing strategies and recruitment channels to attract qualified candidates by utilizing Wyndham Partners Careers.
 </li>
 <li>
 Promote the Employee Value Proposition through relevant strategies and channels to proactively attract talents.
 </li>
 <li>
 Ensure the company profile / employer branding and job vacancies are updated and regularly reviewed on Wyndham Partner Careers.
 </li>
 <li>
 Ensure the selection process and tools are consistently applied throughout the hotel, collaborate with department heads to make hiring decisions that align with staffing needs and budget, and ensure all hiring managers are competent in interviewing skills as per hotel standards.
 </li>
 <li>
 Monitor and update employee handbook and other HR-related documentation as needed.
 </li>
 <li>
 Manage the performance management cycle, ensuring all employees have SMART performance and development goals, have regular one-to-one performance converation throughout the year and a yearend performance review.
 </li>
 <li>
 Implement reward and recognition programs to acknowledge and motivate high-performing employees.
 </li>
 <li>
 Manage the employee engagement activities, through regular engagement survey, analysis of results and effective action planning in conjunction with the people leaders and General Manager.
 </li>
 <li>
 Conduct a training need analysis across the hotel to identify development need, through business results (OSAT, revenue etc.), performance evaluations and departmental-specific training needs.
 </li>
 <li>
 Develop the hotels training plan in line with the business objectives and findings in the training need analysis and forecasted of the return on training investment.
 </li>
 <li>
 Drive the hotel talent management initiatives through a robust process and tools, regular talent reviews and maintaining an up-to-date succession plan.
 </li>
 <li>
 Foster a fair and professional work environment through effective employee relations policies &amp; procedures in accordance with local legislation and hotel/company policy and values.
 </li>
 <li>
 Ensure employee grievances are dealt with promptly, and fairly through thorough investigations, ensuring fair and consistent resolution in accordance with local legislation and hotel policy &amp; procedure.
 </li>
 <li>
 Ensure consistent application of the Capability Management process by ensuring effective management of employee underperformance, in accordance with local legislation.
 </li>
 <li>
 Ensure employee conduct is managed fairly and consistently, in accordance with hotel disciplinary policy &amp; procedures, and local legislation.
 </li>
 <li>
 Implement/safeguard the Attendance Management policy &amp; procedure, by ensuring that employee leave is managed in accordance with local legislation and company/hotel policy, involving but not limited to short-term sickness management, rehabilitation programmes for employees returning after long-term sickness, reasonable adjustments where applicable etc.
 </li>
 <li>
 Train people leaders in Employee Relations practices and legislation, and company leadership competencies to ensure a positive, consistent, and fair employee experience, and to mitigate risk.
 </li>
 <li>
 Oversee payroll / work in conjunction with the payroll provider / paymaster to ensure that all employees are paid correctly, and on time.
 </li>
 <li>
 Ensure that employees are taking their annual leaver as per their contract and legislation.
 </li>
 <li>
 Endure compliance with the Wyndham People compliance Standards Level 1.
 </li>
 <li>
 Lease with the Wyndham HR Services (Wyndham Strong) for preferred and ethical HR suppliers, for example job boards, outsourcing services, engagement survey providers etc.
 
 
 </li>
 </ul>
 KEY COMPETENCIES
 
 
 Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:
 
 
 <ul>
 <li>
 Leadership
 </li>
 <li>
 Influence
 </li>
 <li>
 Diplomacy
 </li>
 <li>
 Integrity
 </li>
 <li>
 Communication
 </li>
 <li>
 Service excellence
 </li>
 <li>
 Strategic thinking
 </li>
 <li>
 Conflict resolution
 </li>
 <li>
 Teamwork
 </li>
 <li>
 Flexibility
 </li>
 <li>
 Accountability
 </li>
 <li>
 Agility
 </li>
 <li>
 &ldquo;Can do&rdquo; attitude
 
 
 </li>
 </ul>
 
 BACKGROUND
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in human resources, Hospitality Management, Business Administration, or related field. Master&rsquo;s degree preferred.
 </li>
 <li>
 CIPD qualification is preferred.
 </li>
 <li>
 2 years&rsquo; experience working as a Assistant HR Manager in a similar type of hotel.
 </li>
 <li>
 Exceptional knowledge of local employment legislation.
 </li>
 <li>
 Proficiency in HRIS and payroll management.
 </li>
 <li>
 Experience working for a international hotel brand is an advantage.
 </li>
 </ul>
</div>

HR Manager

Ramada by Wyndham Bahrain

<div><h1 class="jobSectionHeader">SUMMARY</h1>
The Human Resources Manager will lead all aspects of HR management and strategy implementation. The incumbent is responsible for developing and executing HR policies and programs that support the hotel&rsquo;s objectives and ensuring a competitive employee experience. This role requires strong leadership skills, strategic thinking, and the ability to foster a culture of excellence and employee engagement.
As a member of the senior team, the Human Resources Manager will be responsible for delivering the targeted business objectives as follows: OSAT, GOP, and HR balance score card targets (Employee turnover %, performance metrics, employee engagement %, payroll %, recruitment metrics, and training completions).
KEY RESPONSIBILITIES<ul><li>
Develop and implement HR strategies aligned with the hotel&rsquo;s business goals and objectives.</li><li>
Plan and forecast HR needs, including recruitment, on-boarding, performance management, learning and development, employee relations, talent management, and organisational development.</li><li>
Responsible for the HR annual budgeting.</li><li>
Monitor industry trends and best practices to ensure the hotel remains competitive in attracting and retaining talent.</li><li>
Collaborate with senior management and department heads to align HR initiatives with overall business objectives.</li><li>
Serve as a strategic advisor to the hotel&rsquo;s people leaders on HR-related matters.</li><li>
Collect and analysis HR metrics to make informed decisions to evolve the HR performance within the hotel.</li><li>
Lead and develop the HR team, providing coaching, mentoring, and professional development opportunities.</li><li>
Oversee the recruitment process for all hotel departments, from job postings to candidate selection, and onboarding.</li><li>
Develop and implement a recruitment and onboarding policy &amp; procedures and related tools, to ensure an excellent candidate and new joiner experience.</li><li>
Ensure effective sourcing strategies and recruitment channels to attract qualified candidates by utilizing Wyndham Partners Careers.</li><li>
Promote the Employee Value Proposition through relevant strategies and channels to proactively attract talents.</li><li>
Ensure the company profile / employer branding and job vacancies are updated and regularly reviewed on Wyndham Partner Careers.</li><li>
Ensure the selection process and tools are consistently applied throughout the hotel, collaborate with department heads to make hiring decisions that align with staffing needs and budget, and ensure all hiring managers are competent in interviewing skills as per hotel standards.</li><li>
Monitor and update employee handbook and other HR-related documentation as needed.</li><li>
Manage the performance management cycle, ensuring all employees have SMART performance and development goals, have regular one-to-one performance converation throughout the year and a yearend performance review.</li><li>
Implement reward and recognition programs to acknowledge and motivate high-performing employees.</li><li>
Manage the employee engagement activities, through regular engagement survey, analysis of results and effective action planning in conjunction with the people leaders and General Manager.</li><li>
Conduct a training need analysis across the hotel to identify development need, through business results (OSAT, revenue etc.), performance evaluations and departmental-specific training needs.</li><li>
Develop the hotels training plan in line with the business objectives and findings in the training need analysis and forecasted of the return on training investment.</li><li>
Drive the hotel talent management initiatives through a robust process and tools, regular talent reviews and maintaining an up-to-date succession plan.</li><li>
Foster a fair and professional work environment through effective employee relations policies &amp; procedures in accordance with local legislation and hotel/company policy and values.</li><li>
Ensure employee grievances are dealt with promptly, and fairly through thorough investigations, ensuring fair and consistent resolution in accordance with local legislation and hotel policy &amp; procedure.</li><li>
Ensure consistent application of the Capability Management process by ensuring effective management of employee underperformance, in accordance with local legislation.</li><li>
Ensure employee conduct is managed fairly and consistently, in accordance with hotel disciplinary policy &amp; procedures, and local legislation.</li><li>
Implement/safeguard the Attendance Management policy &amp; procedure, by ensuring that employee leave is managed in accordance with local legislation and company/hotel policy, involving but not limited to short-term sickness management, rehabilitation programmes for employees returning after long-term sickness, reasonable adjustments where applicable etc.</li><li>
Train people leaders in Employee Relations practices and legislation, and company leadership competencies to ensure a positive, consistent, and fair employee experience, and to mitigate risk.</li><li>
Oversee payroll / work in conjunction with the payroll provider / paymaster to ensure that all employees are paid correctly, and on time.</li><li>
Ensure that employees are taking their annual leaver as per their contract and legislation.</li><li>
Endure compliance with the Wyndham People compliance Standards Level 1.</li><li>
Lease with the Wyndham HR Services (Wyndham Strong) for preferred and ethical HR suppliers, for example job boards, outsourcing services, engagement survey providers etc.
</li></ul><div><h2 class="jobSectionHeader">Experience Needed</h2><h1 class="jobSectionHeader">
KEY COMPETENCIES</h1>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:<ul><li>Leadership</li><li>Influence</li><li>Diplomacy</li><li>Integrity</li><li>Communication</li><li>Service excellence</li><li>Strategic thinking</li><li>Conflict resolution</li><li>Teamwork</li><li>Flexibility</li><li>Accountability</li><li>Agility</li><li>&ldquo;Can do&rdquo; attitude</li></ul>
BACKGROUND<ul><li>Bachelor&rsquo;s degree in human resources, Hospitality Management, Business Administration, or related field. Master&rsquo;s degree preferred.</li><li>CIPD qualification is preferred.</li><li>2 years&rsquo; experience working as a Assistant HR Manager in a similar type of hotel.</li><li>Exceptional knowledge of local employment legislation.</li><li>Proficiency in HRIS and payroll management.</li><li>Experience working for a international hotel brand is an advantage.</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
People and Culture</h3>
Training, Employee Relations, Employee Engagement, Recruitment Process<h3 class="jobSectionHeader">
General skills</h3>
onboarding</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Accountability, Leadership, Fun, Continuous learning</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Incentive plans, Learning &amp; development programmes, Career development</div></div>

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 On an exclusive island in the heart of the Kingdom&rsquo;s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.
 
 
 
 Join Our Team
 
 
 
 We are currently looking for a Front Desk Agent who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape employee experience by providing exceptional knowledge and service in support of our world-renowned hotels.
 
 
 
 The Front Desk Receptionist Key Responsibilities Will Be
 
 
 
 <ul>
 <li>
 The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
 </li>
 <li>
 The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
 </li>
 <li>
 The ability to handle a multitude of keys.
 </li>
 <li>
 The ability to quote and be familiar with room and rate availability for current and future dates.
 </li>
 <li>
 The ability to accept reservations, changes and cancellations in the absence of reservations staff.
 </li>
 <li>
 The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
 </li>
 <li>
 The ability to work closely with the Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
 </li>
 <li>
 The ability to handle guest problems or complaints.
 </li>
 <li>
 The ability to utilize the computer system in running daily reports and in blocking special requests.
 </li>
 <li>
 The ability to keep all support departments informed of necessary information or requests.
 </li>
 <li>
 The ability to handle safety deposit box requests, including distributing, giving access to and closing procedures.
 </li>
 <li>
 The ability to complete key packets and vouchers, and to modify registration cards.
 </li>
 <li>
 The ability to check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.
 </li>
 <li>
 The ability to maintain a balanced bank assigned to you from the hotel.
 </li>
 <li>
 The ability to reconcile all transactions at the close of the shift and to cash out.
 </li>
 <li>
 The ability to recite hours of operation of all hotel facilities and special service codes.
 </li>
 <li>
 The ability to understand the tasks performed by a telephone operator, a reservationist, a concierge and a housekeeper.
 </li>
 <li>
 The ability to handle hotel emergency procedures and situations with maturity and professionalism.
 </li>
 <li>
 The ability to perform as night receptionist and assist with the night audit procedures.
 </li>
 <li>
 The ability to perform tasks and projects as delegated by the Assistant Manager, Night Manager, Front Office Manager or Rooms Division Manager.
 
 
 </li>
 </ul>
 
 Preferred Qualifications And Skills
 
 
 
 <ul>
 <li>
 Previous minimum 1 year experience in a 5 star luxury Hotel in the Front Desk or Front Office is a must.
 </li>
 <li>
 The ability to work rotating shifts will be required and may change depending on Hotel&rsquo;s occupancy.
 </li>
 <li>
 Must have strong communication skills, and ability to adapt to constant change within the Hotel.
 </li>
 <li>
 Previous customer experience and ability to work effectively under pressure.
 </li>
 <li>
 Strong attention to detail and problem-solving skills
 </li>
 <li>
 Must be able to work as part of a team.
 </li>
 <li>
 Good communication skills - Reading, writing, and oral proficiency in the English language
 </li>
 <li>
 Excellent computer skills, especially Excel proficiency; knowledge of OPERA (or equivalent PMS) and experience in cashiering preferred.
 
 
 </li>
 </ul>
 
 What do we offer?
 
 
 
 Tax free Salary, Service charge, complimentary full board living accommodation in a high quality, well-resourced staff housing, paid home leave tickets, vibrant social and sporting events, free transportation to and from work, end of Service Gratuity, excellent Learning &amp; Development Program, Vibrant staff fitness facilities including Swimming Pool and many more.
</div>

Front Desk Receptionist

Hilton

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 A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.
 
 
 
 What will I be doing?
 
 
 
 As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
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 Maximise occupancy levels by reviewing and revising revenue strategies
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 Work with the Sales and Events Teams to maximise corporate and group rates
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 Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department
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 Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
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 Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
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 Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
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 Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
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 Assist in the recruiting, managing, training and developing of the Team
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 Participate in the organisation of hotel promotional activities
 
 
 
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 </ul>
 
 What are we looking for?
 
 
 
 A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
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 Previous experience with reservations in the hotel/leisure sector
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 Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
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 Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
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 Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
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 Excellent organisation and planning skills
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 Accountable and resilient
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 Flexibility to respond to a range of different work situations
 
 
 
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 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
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 Knowledge of the hotel property management systems
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 Previous experience in the same or similar role
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 Relevant degree, in a business discipline, from an academic institution
 
 
 
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 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Bahrain
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Call Center and Reservations
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Reservations Manager

Explore 294+ Hotel manager in Manama Bahrain this December. Find roles across top companies and apply now to boost your career.

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