hotel manager

Courtyard by Marriott Albany Troy

<div>Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Hotel General Manager.

You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today &ndash; we&rsquo;re waiting to hear from you!

Job Responsibilities

As a Hotel General Manager, you will function as the primary strategic business leader for your assigned property, and will oversee all aspects of the operation as well as carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
<div>
Your specific duties in this role will include: 
<ul><li>Direct, train and mentor associates and observe performance to ensure adherence to hotel policies and established operating procedures.</li><li>Ensure all Owner and brand directed initiatives, perspectives and programs are implemented, followed and supported.</li><li>Monitor customer service by speaking with guests, reviewing written guest satisfaction surveys and observing associates.</li><li>Actively promote the hotel and company in the community.</li><li>Assist with the development of sales strategies and action plans.
</li><li>Develop and maintain positive business relationships with all guests, vendors and other external partners.</li><li>Represent company at various community organization meetings to promote hotels.</li><li>Conduct regular physical inspections to ensure all standards of excellence are being met.</li><li>Answer inquiries pertaining to hotel policies and services.</li><li>Understand, support and administer all state and local laws/codes in which the hotel is located that govern inn keeping and associate relations.</li><li>Develop and maintain hotel budget striving to meet and/or exceed all financial and budgetary goals.</li><li>Facilitate and maintain on-going communication and collaboration with all associates.</li><li>Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, processing hotel payroll and handling any accounting and purchasing functions.</li><li>Maintain up to date records and files.</li><li>Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.</li><li>Ensure the cleanliness of all areas of the hotel.</li></ul></div>

Job Requirements

We are looking for a Hotel General Manager, who combines meticulous professionalism with a friendly, welcoming, and energetic personality. It is important that you are able to effectively manage P&amp;L and financials to ensure your location&rsquo;s continued profitability.
 
Specific qualifications for the role include:
<ul><li>3 to 5 years&rsquo; experience in the guest services, front desk, housekeeping, management operations, or related professional area</li><li>Bachelor&rsquo;s degree (B. A.) or equivalent from four-year college or university; or equivalent combination of education and experience.</li><li>Solid organizational, time-management and prioritization skills</li><li>Exceptional customer service skills</li></ul>

Benefits

As a Hotel General Manager with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It&rsquo;s the kind of company where many of our associates come for a job, but stay for a career&mdash;the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.
<ul><li>Compensation $90,000 and up based on experience, plus bonus potential</li><li>Comprehensive benefit packages for full-time positions</li><li>Hotel room discounts at our locations around the globe</li><li>Discounts on food and beverages</li><li>Professional development and advancement opportunities</li></ul>
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Hotel General Manager

Hilton Home2 Suites

<div>What we offer:<ul><li>
Health, Dental, Vision and other benefits available after 60 days</li><li>
DailyPay</li><li>
401k</li><li>
Paid Training</li><li>
Paid PTO</li><li>
Referral program</li><li>
Discounts at all Kinseth Hotel Corporation hotels and restaurants</li></ul> 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.<ul><li>
Reinforces standards for hotel personnel administration and performance in compliance with KHC policies/procedures, state, federal and local laws; standards on service to patrons, room rates, advertising, publicity, sales goals, credit, food selection (depending on business unit) and service, and type of patronage to be solicited.</li><li>
Oversees and manages the business unit's overall financial performance including but not limited to: Revenue Management, Accounts Payable, Accounts Receivable, Payroll, Cash Handling and Purchasing and communicates with corporate support staff as needed.</li><li>
Develops and manages operating budgets in conjunction with subordinate managers and Director of Operations.</li><li>
Ensures compliance with franchise agreements through regular inspections of the quality and service programs, franchise required reports are accurate filed on time, new standards and capital needs are addressed and the guest relations cases are answered in a timely manner.</li><li>
Monitors the recruitment, hiring, training, development and orientation of all hotel employees. Oversees employee relations and provides leadership for all staff members.</li><li>
Oversees and ensures compliance on safety training and programs such as MSDS status, lock out tag out, safety committees, blood-borne pathogens, prevention, fire/tornado procedures and general safety.</li><li>
Controls funds, authorizes expenditures, and assists in planning budgets for departments.</li><li>
Oversees and ensures each employee understands and is offered employee benefits during initial eligibility window or open enrollment periods.</li><li>
Holds weekly staff meetings to ensure that regular and consistent communication is taking place. Holds department heads accountable for revenue and departmental meetings.</li><li>
Schedules and oversees the Manager on Duty (MOD) system at the business unit.</li><li>
Monitors and reports to the Director of Operations changes in the local market and competitive trends that affect business unit performance.</li><li>
Approves purchases of supplies and equipment within KHC purchasing guidelines.</li><li>
Inspects guests' rooms, public access areas, and outside grounds for cleanliness and appearance.</li><li>
Answers patrons' complaints and resolves problems quickly to ensure guest satisfaction.</li><li>
Ensures guest satisfaction through excellent customer service, training and timely follow-up.</li></ul> 
KHC POLICIES Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled. 
SUPERVISORY RESPONSIBILITIES: Manages 1-10 subordinate supervisors who supervise a total of 10-250 employees in the Housekeeping Department, Maintenance Department, Food &amp; Beverage Department, Front Desk Department, and Sales Departments. Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises 1-2 non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle, or feel and taste or smell. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and . The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 

 
Brand: Home2 Suites
 
Address: 230 Allan Ave SW OWATONNA, MN - 55060
 
Property Description: 309 Home 2 Suites
 
Property Number: 309</div>

Aloft San Jose Cupertino and Aloft Cupertino

General Manager &ndash; Marriott Aloft Hotel Operations &amp; LeadershipLOCATION: Aloft San Jose Cupertino | 4241 Moorpark Ave, San Jose, CA 95129SCHEDULE: Full-Time | Must be able to work weekdays, weekends, &amp; holidays as neededPAY: Starting $100K-$115K Annual Salary + Bonus EligibleBENEFITS: Executive leadership benefits package including hotel discounts, paid sick leave, paid vacation, health insurance, 401(k) plan, leadership development opportunities, and performance-based incentives.SUMMARY: Seeking an experienced, service-driven, and strategic hospitality leader to serve as General Manager for our Marriott Aloft property. This executive leadership role is responsible for overseeing all aspects of hotel operations, financial performance, guest satisfaction, team development, sales growth, and brand compliance while creating a culture centered around service excellence, accountability, and operational success. The ideal candidate is a dynamic hospitality professional with proven hotel leadership experience, strong business acumen, and the ability to inspire teams while driving operational and financial results. This role is ideal for a leader who thrives in a fast-paced environment and is passionate about guest experience, associate engagement, revenue generation, and Marriott brand standards.YOUR DAY-TO-DAY:<ul><li>Lead all day-to-day hotel operations including front office, housekeeping, food &amp; beverage, engineering, guest services, sales, and administrative functions.</li><li>Drive exceptional guest satisfaction and operational excellence by maintaining high standards of hospitality, cleanliness, service, and brand execution.</li><li>Lead, mentor, coach, and develop department leaders, managers, and hotel associates to build high-performing teams and a positive workplace culture.</li><li>Oversee recruiting, hiring, onboarding, training, performance management, employee engagement, corrective action, and leadership development initiatives.</li><li>Ensure compliance with Marriott brand standards, company policies, operational procedures, and safety regulations.</li><li>Analyze hotel performance metrics, STR reports, guest satisfaction scores, labor costs, and operational data to identify opportunities for improvement and revenue growth.</li><li>Prepare and manage annual budgets, monthly forecasting, labor planning, and operational expense controls.</li><li>Conduct monthly P&amp;L reviews and partner with department leaders to ensure financial goals and profitability targets are achieved.</li><li>Collaborate with sales and revenue management teams to maximize occupancy, ADR, RevPAR, and overall hotel revenue performance.</li><li>Lead operational meetings, department head meetings, and executive leadership discussions to ensure alignment on hotel priorities and business goals.</li><li>Resolve escalated guest concerns professionally and effectively while ensuring service recovery and guest retention.</li><li>Maintain strong relationships with Marriott representatives, ownership groups, vendors, community partners, and local organizations.</li><li>Participate in community engagement, networking events, and sales initiatives to strengthen the hotel&rsquo;s market presence and public image.</li><li>Ensure property maintenance, cleanliness, safety, and preventative maintenance programs are executed effectively.</li><li>Support special projects, operational initiatives, renovations, and process improvement efforts as needed.</li></ul>WHAT IT TAKES TO SUCCEED:<ul><li>Minimum of 5 years of progressively responsible hotel leadership or hospitality management experience required.</li><li>Previous Hotel General Manager experience strongly preferred.</li><li>Previous Hotel Assistant General Manager or Hotel Operations Manager required.</li><li>Ability to cover front desk shifts an conduct hotel room inspections as needed.</li><li>Marriott hotel experience preferred; Aloft, select-service, or lifestyle hotel experience is a plus.</li><li>Strong understanding of hotel operations including front office, housekeeping, engineering, food &amp; beverage, revenue management, and guest services.</li><li>Proven ability to lead teams, drive performance, and create a culture of accountability and service excellence.</li><li>Strong financial acumen including budgeting, forecasting, labor management, P&amp;L analysis, and expense control.</li><li>Sales-minded leader with experience supporting revenue growth, market positioning, and guest loyalty initiatives.</li><li>Excellent leadership, communication, conflict resolution, and organizational skills.</li><li>Ability to analyze operational and financial data and communicate actionable business strategies.</li><li>Proficiency with hotel property management systems (PMS), Microsoft Excel, PowerPoint, and hotel operational reporting systems.</li><li>Strong understanding of guest satisfaction platforms, online reputation management, and service recovery best practices.</li><li>Professional, energetic, and guest-focused leadership style with strong interpersonal skills.</li><li>Dependable attendance, professionalism, and operational flexibility required.</li><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field preferred.</li><li>ESSENTIAL PHYSICAL REQUIREMENTS: Ability to stand, walk, and move throughout hotel property for extended periods; Ability to occasionally lift, carry, push, or move supplies and equipment weighing up to 25 pounds, with or without reasonable accommodation.</li></ul>ABOUT SHASHI HOSPITALITY GROUP: Shashi Group is a hotel management company with a growing portfolio of branded and boutique properties throughout the San Francisco Bay Area and plans for continued geographic expansion. Strategically positioned within the heart of Silicon Valley, our properties are designed to deliver distinctive hospitality experiences that reflect the energy, innovation, and culture of the communities we serve. At Shashi Group, we are deeply culture-focused and believe our people are the foundation of our success. We are committed to creating an environment where team members are empowered to grow professionally, continue learning, and achieve meaningful career goals. Our philosophy is simple: when you succeed, we thrive. We are built for next-generation travelers who value open spaces, open thinking, and authentic self-expression. Our guests are tech-savvy, confidently social, and drawn to thoughtful design, modern amenities, and vibrant experiences. We understand the evolving expectations of today&rsquo;s traveler and strive to create welcoming environments that combine innovation, comfort, and community. If you are passionate about hospitality, appreciate forward-thinking environments, and want to be part of a team that values growth, collaboration, and service excellence, we invite you to explore a career with Shashi Group.EQUAL OPPORTUNITY EMPLOYER: Shashi Hospitality Group is committed to fostering an inclusive and respectful workplace. We are an equal opportunity employer and make all employment decisions based on legitimate business needs, essential job requirements, and individual qualifications, without regard to race, color, religion, creed, national origin, ancestry, citizenship status, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy, childbirth, breastfeeding or related medical conditions, age, medical condition, genetic information or characteristics, physical or mental disability, reproductive health decision-making, military or veteran status, protected leave status, or any other characteristic protected by applicable federal, state, or local law. We are also committed to providing reasonable accommodations to qualified individuals with disabilities and those with sincerely held religious beliefs, practices, or observances, in accordance with applicable law.Pay: $115,000.00 - $125,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Paid training</li><li>Vision insurance</li></ul>Work Location: In person

IHG Hotels & Resorts

<div>Do you see yourself as the Residence Manager for InterContinental Residence Suites&reg; Dubai Festival City?
 
 
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand. 
 
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. 
 
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. 
 
The InterContinental Hotels Group&reg; at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn &amp; Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.
 
 
A little taste of your day-to-day:
People
<ul><li>Clearly and effectively communicate hotel goals and strategies to all levels of the hotel team.</li><li>
Oversee the day-to-day operations and assignments of the hotel staff; assist the Area General Manager in the development and communication of departmental strategies and goals.</li><li>
Work within the company&rsquo;s Human Resource framework to ensure the departmental performance of staff is productive. Duties include:<ul><li>
Planning for future staffing needs.</li><li>
Recruiting in line with company guidelines.</li><li>
Preparing detailed induction programmes for new staff.</li><li>
Maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation.</li><li>
Ensuring training needs analysis of teams is carried out, and training programmes are designed and implemented to meet needs.</li><li>
Develop your team and improve their performance through coaching and feedback, and create performance and development goals - recognise good performance.
</li><li>Train your team to make sure they deliver with compliance, to our standards and have the tools they need to work efficiently.</li><li>
Coaching, counselling and disciplining staff, providing constructive feedback to enhance performance.</li><li>
Drive Nationalisation efforts by mentoring and integrating local talent, fostering their development, and ensuring compliance with nationalisation goals.</li><li>
Establish/maintain a succession plan</li></ul></li><li>
Drive a great working environment for teams to thrive &ndash; connect departments to create sense of one team.
</li><li>Communicate and enforce policies and procedures.
</li><li>As a Hotel Manager, you will empower colleagues to act with integrity by fostering a Speak Up culture, creating an environment where they feel supported to ask questions, raise concerns, and adhere to the Code of Conduct. You will ensure all required training is completed and promptly address any suspected misconduct.</li></ul>
Financial<ul><li>
Support the Area General Manager in the development, implementation and monitoring of strategic and operational plans for the hotel. Provide regular direction and manage hotel operations for all departments.
</li><li>You will drive performance in key metrics, such as Guest Love, GSI, Loyalty Recognition, Loyalty Enrolment Efficiency, and others.</li><li>
Monitor and report variances against budget and control labour costs and other expenses.</li><li>
Ensure that rebates and contracts for residences are tracked, properly documented, and any concerns are communicated in a timely manner.</li><li>
Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty.
</li><li>Foster positive owner relationships if applicable and assist in providing ongoing information and status reports</li></ul>
Guest Experience<ul><li>
Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.
</li><li>Review guest feedback and implement strategies for continuous improvement.
</li><li>Communicate to appropriate departments all pertinent information requirements and special. needs for arriving VIP&rsquo;s, large groups, and other key guests.
</li><li>Lead marketing efforts to up sell guests on hotel services, offerings, and amenities.</li></ul>
Responsible Business<ul><li>
In this role, you will contribute to our sustainability goals &ldquo;Journey To Tomorrow&rdquo; across key areas such as People, Communities, Carbon &amp; Energy, Waste, and Water management.</li><li>
Maintain a focus and commitment to operating a &ldquo;green&rdquo; hotel.</li><li>
Ensure a safe and secure environment for guests, team members and hotel/residences assets in compliance with the hotel&rsquo;s or owner&rsquo;s policies and procedures and regulatory requirements.</li><li>
Maintain relations with outside contacts.
</li><li>Comply with federal, state and local laws regarding health, safety and alcohol services.
</li><li>Ensure that the brand is at the heart of all decisions.</li><li>
Any other duties or tasks as directed by the Area General Manager that assist and support hotel operations.</li></ul><div>
</div><div>What we need from you:</div><div>
</div><ul><li>Bachelor&rsquo;s degree / higher education qualification / equivalent in Hotel Administration, Business Administration.
</li><li>Minimum of 3 years of guest service/hotel experience with at least two years in a Hotel Manager / General Manager capacity, or an equivalent combination of education and experience.</li><li>
Previous extended stay experience or experience in a hotel of similar size and complexity preferred.</li><li>
Must speak fluent English. Multiple languages preferred.</li></ul>
What you can expect from us: 
 
We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including impressive room discounts and some of the best training in the business. 
 
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives. 
 
IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 
 
So, join us, and you&rsquo;ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Residence Manager - InterContinental Residence Suites® Dubai Festival City

Al Siddique

Job Title: Deputy Manager Company: Zenith Crown Suites Location: Bahria Town Phase 8, Business District, Rawalpindi Salary: PKR 70,000 &ndash; 90,000 per month Experience: Minimum 5 yearsAbout Zenith Crown SuitesZenith Crown Suites is a 4-star luxury hotel apartment located in Bahria Town Phase 8, Rawalpindi. We are committed to delivering exceptional guest experiences through premium hospitality, professional service, and operational excellence. We are seeking an experienced and motivated Deputy Manager to support the Hotel Manager in leading hotel operations and maintaining the highest standards of service.Job SummaryThe Deputy Manager serves as the second-in-command of the hotel and plays a vital role in overseeing day-to-day operations. This position supports the Hotel Manager in ensuring smooth operations across all departments, maintaining service excellence, leading teams, and delivering an outstanding guest experience. The Deputy Manager will assume full operational responsibility in the Hotel Manager's absence.Candidates with experience in internationally recognized hotel chains will be given preference.Key Responsibilities<ul><li>Assist the Hotel Manager in managing the overall operations of the hotel.</li><li>Assume responsibility for hotel operations in the absence of the Hotel Manager.</li><li>Supervise Front Office, Housekeeping, Food &amp; Beverage, Kitchen, Maintenance, Security, Sales &amp; Marketing, Human Resources, and Finance departments.</li><li>Ensure all departments operate efficiently and in accordance with hotel policies and SOPs.</li><li>Monitor departmental performance and support managers in achieving operational objectives.</li><li>Resolve guest complaints promptly while maintaining exceptional service standards.</li><li>Conduct routine inspections to ensure cleanliness, safety, and operational quality.</li><li>Coordinate with department heads to improve communication and workflow.</li><li>Ensure compliance with health, safety, and regulatory requirements.</li><li>Support recruitment, staff training, scheduling, and performance evaluations.</li><li>Prepare operational reports and recommend improvements to enhance efficiency.</li><li>Monitor operational costs while maintaining high-quality service.</li><li>Foster a professional, positive, and guest-focused working environment.</li></ul>Requirements<ul><li>Bachelor's degree is required.</li><li>Degree in Hospitality Management or Hotel Management will be an advantage.</li><li>Minimum 5 years of experience in hotel operations, including supervisory or management responsibilities.</li><li>Experience in a 4-star or 5-star hotel is preferred.</li><li>Experience with an internationally recognized hotel chain will be highly preferred.</li></ul>Required Skills<ul><li>Hotel Operations Management</li><li>Leadership and Team Management</li><li>Guest Relations</li><li>Staff Supervision</li><li>Problem Solving and Decision Making</li><li>Conflict Resolution</li><li>Excellent Communication and Interpersonal Skills</li><li>Organizational and Time Management Skills</li><li>Operational Planning</li><li>Microsoft Office Proficiency</li></ul>Benefits<ul><li>Competitive salary package</li><li>Accommodation provided</li><li>Staff meals</li><li>Uniform provided</li><li>Professional work environment</li><li>Career growth and development opportunities</li></ul>Job Type: Full-timeJob Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthWork Location: In person

Deputy Manager

Accor

<div>
 
 Company Description
 
 
 
 
 Join
 
 
 us at Accor,
 
 
 where
 
 
 life pulses
 
 
 with
 
 
 passion!
 
 
 
 As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
 
 
 By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
 
 
 You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
 
 
 You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
 
 
 Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
 
 
 
 Hospitality
 
 
 is
 
 
 a
 
 
 work
 
 
 of
 
 
 heart
 
 
 ,
 
 
 
 
 Join
 
 
 us and
 
 
 become
 
 
 a
 
 
 Heartist
 
 
 &reg;.
 
 
 
 
 Job Description
 
 
 
 2.1 Cooperate with the related departments and request any required documents, information or work from department employees or managers to ensure that the Executives Office operates in a seamless manner. Carry out correspondence within the General Manager/Hotel Manager knowledge.
 
 
 2.2 Carry out the written internal communications of the hotel&rsquo;s Executives Office.
 
 
 2.3 Carry out the telephone communications of the hotel&rsquo;s Executives Office.
 
 
 2.4 Remind the General Manager/Hotel Manager of VIP guests and, if necessary, ensure that they meet/communicate.
 
 
 2.5 File all documents and correspondences of the Executive Office appropriately and ensure that the files are up-to-date.
 
 
 2.6 Protect the confidentiality of all correspondences issued or received by the Executives Office.
 
 
 2.7 Take note of and follow-up all appointments of the General Manager/Hotel Manager. 2.8 Ensure that the communication channels of the General Manager/Hotel Manager office are working at all times and take the necessary measures in this regard.
 
 
 2.9 Receive hotel guests and other guests that wish to see the General Manager/Hotel Manager in a proper manner.
 
 
 2.10 Ensure that the department managers or other employees that wish to see the General Manager/Hotel Manager meet at the earliest convenience and arrange the meeting times.
 
 
 2.11 Prepare the meeting minutes appropriately for the General/Hotel Manager&rsquo;s meetings that require such meeting minutes and distribute them to the concerned parties.
 
 
 2.12 Monitor and control the faxes sent on a daily basis.
 
 
 2.13 Keep track of the special days of hotel employees and other individuals deemed necessary by the General Manager/Hotel Manager and make arrangements for celebrations.
 
 
 2.14 Ensure that the Executive Office is always kept in a clean and orderly manner.
 
 
 2.15 Possess full knowledge of the hotel&rsquo;s policies and procedures, implement these policies and procedures and, when necessary, ensure coordination between other departments.
 
 
 2.16 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
 
 
 2.17 To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
 
 
 2.18 To implement his/her responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
 
 
 2.19 Carry out all responsibilities related to the quality management systems implemented at the facilities.
 
 
 2.20 Carry out all other duties assigned by managers and hotel management not specified in the job description.
 
 
 
 Qualifications
 
 
 
 2.23 Implement his responsibilities in order to eliminate and collect waste in a proper way,
 
 
 reduce environmental pollution and harmful effects to the environment and lead to
 
 
 staffs.
 
 
 2.24 Provide carrying chemicals safely, carrying, storing and using in accordance with
 
 
 laws, controlling reducing chemical dirtiness.
 
 
 2.25 Carry out all responsibilities related to the quality management and food safety
 
 
 management systems implemented at the facility.
 
 
 2.26 Carry out all other duties assigned by managers and hotel management not specified
 
 
 
 In The Job Description.
 
 
 
 Additional Information
 
 
 2.23 Implement his responsibilities in order to eliminate and collect waste in a proper way,
 
 
 reduce environmental pollution and harmful effects to the environment and lead to
 
 
 staffs.
 
 
 2.24 Provide carrying chemicals safely, carrying, storing and using in accordance with
 
 
 laws, controlling reducing chemical dirtiness.
 
 
 2.25 Carry out all responsibilities related to the quality management and food safety
 
 
 management systems implemented at the facility.
 
 
 2.26 Carry out all other duties assigned by managers and hotel management not specified
</div>

Executive Assistant for General Manager

ESA Premier Suites - Vanderbilt

Job Overview Knowledge, Skills, Abilities &amp; Competencies:<ul><li>Comprehend fundamental instructions, write short correspondence, and memos. Solid fluency English skills with regard to reading, writing and verbal communication to be able to communicate effectively with guests, associates, and outside vendors.</li><li>Ability to operate the property management system technology, including the ability to work through all shift reports and performing the audit functions when necessary.</li><li>Ability to add, subtract, multiply, and divide units of measure, using whole numbers, common fractions, and decimals.</li><li>Ability to apply common sense understanding to carry out detailed written or oral instructions.</li><li>Supervisory skills to oversee daily activities of 8 to 15 hourly staff.</li><li>Ability to organize multiple priorities to ensure that daily operations are performed at peak efficiency.</li></ul>Environmental Job Requirements:<ul><li>While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; reach, handle, and detect tools, objects and controls; and detect scent and sounds.</li><li>Occasionally bend, kneel or crouch.</li><li>Occasionally push, pull, lift and/or move up to 25 pounds.</li><li>While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel).</li><li>Occasionally works in wet humid conditions near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.</li><li>The work environment typically will be at moderate to loud noise levels.</li><li>The associate my be asked to travel to help additional locations within a reasonable geography, or to cover additional sites during another manager's absence.</li></ul>Minimum Qualifications:<ul><li>Prior hotel experience in a hospitality or retail establishment is required.</li><li>High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.</li></ul>Preferred Qualifications:<ul><li>Prior supervisory experience is preferred.</li><li>Demonstrated leadership ability is desired.</li><li>Some job-related college level courses preferred.</li></ul>Position Purpose and Summary:The Assistant General Manager (&quot;AGM&quot;) assists the General Manager (&quot;GM&quot;) or Multi-Unit General Manager (&quot;MUGM&quot;) in managing hotel day-to-day operations, assures optimum performance and continual improvement in guest satisfaction and associate satisfaction. The AGM is hands on in managing the hourly staff, including scheduling, directing and overseeing their daily activities and training. The AGM is expected to provide leadership to the staff to promote an exceptional workplace. The AGM also must ensure that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.Major/Key Job Duties:<ul><li>Demonstrates and promotes 100% commitment to providing the best possible experience for our guests.</li><li>Become trained in all managerial functions and operations at the hotel level.</li><li>Ensures all associates are properly onboarded, trained and complete ESU required training timely.</li><li>The associate must romote compliance with company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.</li><li>Upholds and drives compliance with policies, rules, and standards (including but not limited to the safety and security guidelines) at the property level.</li><li>Ensure associates at the property are driving company initiatives to increase revenue, lower costs and increase guest and associate satisfaction.</li><li>Serves as first level of management contact for guest service issues. Resolves guest issues in a timely manner and determines whether to escalate to GM/MUGM as needed.</li><li>The AGM must demonstrate professionalism and embrace ESA's service culture and treat all guest and associates with the utmost of respect and kindness.</li><li>Daily interaction with the guests to identify quality lead generation and assist guests with future travel needs.</li><li>Assists in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA.</li></ul>Other Duties:<ul><li>Assists the GM/MUGM with interviewing, onboarding and training new associates.</li><li>Direct supervision/involvement with all associates to promote a positive work environment through teamwork, energy, enthusiasm and recognition.</li><li>Active involvement in daily team meeting and interactions with staff to foster continuous improvement, needed guidance, encouragement and corrective action when necessary.</li><li>Assists the GM in budgetary control measures, including labor monitoring, scheduling, room expense control and maintaining PAR levels through Daily Visual Management.</li><li>Ensures associates have the necessary tools to execute their jobs on an ongoing basis.</li><li>Serves as the manager on duty in the absence of the GM/MUGM.</li><li>Inspects guest rooms.</li><li>Complete Guest Ready, visual inspections, assign daily arrival reservations.</li><li>Provides other relief, or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties when needed to ensure optimum operation of the hotel.</li><li>Responsible for managing purchase order process, ordering and receiving products in a timely manner.</li><li>Assists GM/MUGM in monitoring cash management, in-house guest balances and direct bill receivables compliance.</li><li>Assists with hotel sales activities when needed, including Soar leads.</li><li>Actively reviews and monitors social media websites to ensure timely and appropriate responses.</li><li>Ensures that clean rooms, guest and associate satisfaction are top priorities.</li></ul>BENEFITS<ul><li>Weekly Pay!</li><li>Competitive Wages</li><li>Great working environment</li><li>Employee Recognition Programs</li><li>Medical Insurance</li><li>Dental Insurance</li><li>Vision Insurance</li><li>Health Care and Dependent Care Flexible Spending Accounts</li><li>Employer Paid Basic Life and AD&amp;D Insurance</li><li>Employer Paid Long Term Disability</li><li>Optional Employee Paid - Voluntary Benefits</li><li>Short-Term Disability</li><li>Buy-Up Long-Term Disability</li><li>Supplemental Life Insurance</li><li>Dependent Life Insurance</li><li>401(k) Savings Plan</li><li>Paid Time Off</li><li>Employee Assistance Program (EAP)</li><li>Employee Perks Progam offering discounts to major companies</li></ul>Pay: $20.00 - $21.26 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Paid training</li><li>Vision insurance</li></ul>Work Location: In person

Assistant General Manager

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