hotel manager

American Cruise Lines

<div>
 American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Assistant Hotel Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.
 
 
 The Assistant Hotel Manager (AHM) is responsible for assisting the Hotel Manager to manage the Hotel Department to ensure the quality of service, consistency of standards, and guests&rsquo; expectations are met. The Assistant Hotel Manager provides support to the Hotel Manager by supervising the shipboard hotel management team and ensuring that all employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, customer service, customer interaction, crew morale, and training. The Assistant Hotel Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Assistant Hotel Manager is accountable for the performance of all Hotel Department crew members, particularly the hotel officers and executive chef. The Assistant Hotel Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient. The Assistant Hotel Manager reports to the Hotel Manager.
 
 
 At American Cruise Lines, we are driven by our values&mdash;
 
 Optimism, Commitment, Patriotism, and Merit
 
 . These values shape our culture, our service, and our people, guiding us as we work together to
 
 Share America&rsquo;s Story on the Finest American Ships.
 
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Supervise the Housekeeping Manager and Guest Service Coordinator, at the direction of the Hotel Manager.
 </li>
 <li>
 Assists Hotel Manager as directed.
 </li>
 <li>
 Assists Dining Room Manager during all meal services.
 </li>
 <li>
 Performs duties of Hotel General Manager when Hotel General Manager is off ship 1-2 times per week.
 </li>
 <li>
 Prepares with Hotel Manager for turnover and handoff of duties during scheduled time off from ship.
 </li>
 <li>
 Present and available during all meal services, either front or back of house including secondary dining outlet.
 </li>
 <li>
 Ensures Housekeeping Manager is keeping all staterooms and public spaces clean.
 </li>
 <li>
 Assists with stateroom inspections.
 </li>
 <li>
 Prepares for turnaround day process.
 </li>
 <li>
 Oversees bar operations and manages wine/liquor inventory.
 </li>
 <li>
 Displays leadership and maintains professional presence.
 </li>
 <li>
 Visible and available to all guests and crew.
 </li>
 <li>
 Holds officers and crew accountable to American Cruise Lines&rsquo; standards.
 </li>
 <li>
 Complies with American Cruise Lines&rsquo; Operations Manual, service standards, and procedures.
 </li>
 <li>
 Assesses the performance of the management team and provides immediate corrective feedback.
 </li>
 <li>
 Anticipates the needs of guests and crew.
 </li>
 <li>
 Responds quickly to guest requests and ensures follow through of service delivery.
 </li>
 <li>
 Identifies problems, resolves immediately, and requests home office support as needed.
 </li>
 <li>
 Assists with breakfast, lunch, and dinner services, cocktail hour, and onboard events.
 </li>
 <li>
 Oversees crew orientation, training, scheduling, crew appearance uniform standards, and discipline.
 </li>
 <li>
 Assists ship officers in achieving weekly sales goals.
 </li>
 <li>
 Maintains impeccable cleanliness in passenger areas and ensures all housekeeping standards are followed.
 </li>
 <li>
 Maintains sanitation and cleanliness standards of crew rooms.
 </li>
 <li>
 Monitors shipboard business transactions, accounting, timecards, and home office reporting.
 </li>
 <li>
 Completes daily ship inspection/walk through with Mate to generate daily work list and follows up to ensure tasks are completed.
 </li>
 <li>
 Tracks all hotel maintenance items and ensures completion.
 </li>
 <li>
 Creates consistent and positive crew experiences to improve employee retention.
 </li>
 <li>
 Perform bartending duties as needed with other management personnel
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in hospitality management or Hotel &amp; Restaurant Management is preferred.
 </li>
 <li>
 Proficiency in Microsoft Office Suite applications.
 </li>
 <li>
 Business degree may be considered with management and hospitality experience.
 </li>
 <li>
 Military experience may be considered with management and hospitality experience.
 </li>
 <li>
 Minimum 3 years management experience at a full-service hotel, resort, or cruise ship.
 </li>
 <li>
 Strong organizational skills and excellent verbal and written communication skills (English).
 </li>
 <li>
 Available to travel and work a flexible schedule including long days for extended periods of time.
 </li>
 <li>
 Proficiency in Microsoft Office.
 </li>
 <li>
 US Coast Guard regulated pre-employment drug test.
 </li>
 <li>
 Transportation Worker Identification Credential (TWIC).
 </li>
 <li>
 Ability to perform the essential functions of the job with or without accommodation.
 
 
 
 </li>
 </ul>
 
 Attributes for Success:
 
 
 
 <ul>
 <li>
 Ability to motivate, train, and assess individual and team performance.
 </li>
 <li>
 Superior time management.
 </li>
 <li>
 Ability to manage and solve problems.
 </li>
 <li>
 Sense of urgency in all passenger, crew, and home office requests.
 </li>
 <li>
 Positive attitude and receptive to continuous performance feedback.
 </li>
 <li>
 Consistent, accountable, confident, assertive, and committed.
 
 
 
 </li>
 </ul>
 
 Work Schedule:
 
 
 
 <ul>
 <li>
 7 Days per week while onboard the ship.
 </li>
 <li>
 6 to 8 weeks working and living onboard the ship / 1 to 2 weeks off
 </li>
 <li>
 This is a full-time, exempt position.
 
 
 
 </li>
 </ul>
 
 Essential Functions:
 
 
 
 <ul>
 <li>
 Ships experience forces from wind, waves, and currents, prompting them to exhibit six distinct motions known as ship motions. The six motions are surge, sway, heave, roll, pitch, and yaw. This position requires the ability to live and satisfactorily perform job duties in an environment that is subject to constant motion.
 </li>
 <li>
 Ability to work around 12 hours per day.
 </li>
 <li>
 Ability to assist in the event of an on-board emergency by quickly climbing up a ladder, opening, and passing through a 20&rdquo; diameter hatch.
 </li>
 <li>
 Ability to stand for your entire shift.
 </li>
 <li>
 Ability to frequently lift up to 20 lbs. and occasionally lift up to 50 lbs.
 </li>
 <li>
 Ability to frequently bend, squat and reach.
 </li>
 <li>
 Ability to live and work on board a vessel for extended periods of time.
 </li>
 <li>
 Ability to use stairs frequently.
 
 
 
 </li>
 </ul>
 
 Compensation and Benefits:
 
 
 
 <ul>
 <li>
 Competitive daily rate.
 </li>
 <li>
 Health, dental, vision, and 401(k) with match.
 </li>
 <li>
 Covered Expenses: American Cruise Lines provides travel, room and board, uniforms, and training.
 
 
 
 </li>
 </ul>
 Applicant Acknowledgment
 
 
 By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.
 
 
 Equal Opportunity Employer
 
 
 
 American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. &lrm;American Cruise Lines bases all employment decisions on business needs, job requirements, and individual &lrm;qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. &lrm;This policy applies to all aspects of employment and employment decisions, including, but not limited to, &lrm;hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access &lrm;to benefits.&lrm;
 
 
 
 <ul>
 <li>
 Job sites across the nation.
 </li>
 <li>
 This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.
 </li>
 </ul>
</div>

Assistant Hotel Manager

<div>
 American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Hotel General Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.
 
 
 The Hotel General Manager is the senior hotel officer who is responsible for managing the daily guest experience through hospitality, customer service, housekeeping, and food service operations on the ship. The Hotel General Manager supervises and evaluates the shipboard hotel management team and is the primary representative of American Cruise Lines to the guests.
 
 
 The Hotel General Manager ensures all shipboard employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, crew morale, and training. The Hotel General Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Hotel General Manager is accountable for the performance of all Hotel Department crew members, particularly the Hotel Officers and Executive Chef. The Hotel General Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient.
 
 
 At American Cruise Lines, we are driven by our values&mdash;
 
 Optimism, Commitment, Patriotism, and Merit
 
 . These values shape our culture, our service, and our people, guiding us as we work together to
 
 Share America&rsquo;s Story on the Finest American Ships.
 
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Supervise the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef &amp; Guest Service Coordinator.
 </li>
 <li>
 Hold officers and crew accountable to American Cruise Lines&rsquo; standards.
 </li>
 <li>
 Comply with American Cruise Lines&rsquo; Operations Manual, service standards, and procedures.
 </li>
 <li>
 Responsible for assessing the management team and providing immediate corrective feedback.
 </li>
 <li>
 Anticipate the needs of guests and crew.
 </li>
 <li>
 Respond quickly to guest requests and ensure follow-up.
 </li>
 <li>
 Identify and resolve problems immediately and request home office support as needed.
 </li>
 <li>
 Ability to speak and present in front of all guests in person using a microphone.
 </li>
 <li>
 Management presence during meals services, cocktail hour, and onboard events.
 </li>
 <li>
 Oversee food service and culinary operations for guests and crew to include food quality, presentation, service, and timely delivery.
 </li>
 <li>
 Ensure Chefs are following approved menus and recipes.
 </li>
 <li>
 Oversee crew orientation, scheduling, crew appearance uniform standards, and discipline.
 </li>
 <li>
 Lead and direct ship officers in achieving weekly sales goals.
 </li>
 <li>
 Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed.
 </li>
 <li>
 Manage shipboard business transactions, accounting, timecards, and home office reporting.
 </li>
 <li>
 Responsible for managing all hotel and food inventories.
 </li>
 <li>
 Work with the Executive Chef to ensure food and hotel supplies are ordered and received timely.
 </li>
 <li>
 Complete daily ship inspection with Mate &amp; Assistant Hotel Manager to generate daily work list and follow up to ensure tasks are completed.
 </li>
 <li>
 Create positive crew experiences.
 </li>
 <li>
 Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries.
 </li>
 <li>
 Perform bartending duties as needed with other management personnel.
 </li>
 <li>
 Other duties as assigned.
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 3+ years of hotel or food and beverage management experience.
 </li>
 <li>
 Bachelor&rsquo;s degree in business or hospitality management is preferred.
 </li>
 <li>
 Proficiency in Microsoft Office Suite applications.
 </li>
 <li>
 Willing to live and work aboard the ship.
 </li>
 <li>
 Optimism and a hardworking drive to succeed.
 </li>
 <li>
 Cruise industry experience not required.
 </li>
 <li>
 Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing.
 </li>
 <li>
 Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing. This includes testing for marijuana and other controlled substances.
 </li>
 <li>
 Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time.
 </li>
 <li>
 Transportation Worker Identification Credential (TWIC).
 </li>
 <li>
 Ability to perform the essential functions of the job with or without accommodation.
 
 
 
 </li>
 </ul>
 
 Work Schedule:
 
 
 
 <ul>
 <li>
 7 Days per week while onboard the ship.
 </li>
 <li>
 6-8 weeks working onboard / 1-2 weeks off.
 </li>
 <li>
 This is a full-time, exempt position.
 
 
 
 </li>
 </ul>
 
 Essential Functions:
 
 
 
 <ul>
 <li>
 Ships experience forces from wind, waves, and currents, prompting them to exhibit six distinct motions known as ship motions. The six motions are surge, sway, heave, roll, pitch, and yaw. This position requires the ability to live and satisfactorily perform job duties in an environment that is subject to constant motion.
 </li>
 <li>
 Ability to work around 12 hours per day.
 </li>
 <li>
 Ability to assist in the event of an on-board emergency by quickly climbing up a ladder, opening, and passing through a 20&rdquo; diameter hatch.
 </li>
 <li>
 Ability to stand for your entire shift.
 </li>
 <li>
 Ability to frequently lift up to 20 lbs. and occasionally lift up to 50 lbs.
 </li>
 <li>
 Ability to frequently bend, squat and reach.
 </li>
 <li>
 Ability to live and work on board a vessel for extended periods of time.
 </li>
 <li>
 Ability to use stairs frequently.
 
 
 
 </li>
 </ul>
 
 Compensation and Benefits:
 
 
 
 <ul>
 <li>
 Competitive daily rate.
 </li>
 <li>
 Health, dental, vision, and 401(k) with match.
 </li>
 <li>
 Continuous growth in the company.
 </li>
 <li>
 Covered Expenses: American Cruise Lines provides travel, room and board, uniforms, and training.
 
 
 
 </li>
 </ul>
 Applicant Acknowledgment
 
 
 By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.
 
 
 Equal Opportunity Employer
 
 
 
 American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. &lrm;American Cruise Lines bases all employment decisions on business needs, job requirements, and individual &lrm;qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. &lrm;This policy applies to all aspects of employment and employment decisions, including, but not limited to, &lrm;hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access &lrm;to benefits.&lrm;
 
 
 
 <ul>
 <li>
 Job sites across the nation.
 </li>
 <li>
 This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.
 </li>
 </ul>
</div>

Hotel General Manager

Residence Inn by Marriott

<div>Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Hotel General Manager.

You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today &ndash; we&rsquo;re waiting to hear from you!

Job Responsibilities

As a Hotel General Manager, you will function as the primary strategic business leader for your assigned property, and will oversee all aspects of the operation as well as carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Your specific duties in this role will include:
<ul><li>Direct, train and mentor associates and observe performance to ensure adherence to hotel policies and established operating procedures.</li><li>Ensure all Owner and brand directed initiatives, perspectives and programs are implemented, followed and supported.</li><li>Monitor customer service by speaking with guests, reviewing written guest satisfaction surveys and observing associates.</li><li>Actively promote the hotel and company in the community.</li><li>Assist with the development of sales strategies and action plans.
</li><li>Develop and maintain positive business relationships with all guests, vendors and other external partners.</li><li>Represent company at various community organization meetings to promote hotels.</li><li>Conduct regular physical inspections to ensure all standards of excellence are being met.</li><li>Answer inquiries pertaining to hotel policies and services.</li><li>Understand, support and administer all state and local laws/codes in which the hotel is located that govern inn keeping and associate relations.</li><li>Develop and maintain hotel budget striving to meet and/or exceed all financial and budgetary goals.</li><li>Facilitate and maintain on-going communication and collaboration with all associates.</li><li>Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, processing hotel payroll and handling any accounting and purchasing functions.</li><li>Maintain up to date records and files.</li><li>Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.</li><li>Ensure the cleanliness of all areas of the hotel.</li></ul>

Job Requirements

We are looking for a Hotel General Manager, who combines meticulous professionalism with a friendly, welcoming, and energetic personality. It is important that you are able to effectively manage P&amp;L and financials to ensure your location&rsquo;s continued profitability.
 
Specific qualifications for the role include:
<ul><li>3 to 5 years&rsquo; experience in the guest services, front desk, housekeeping, management operations, or related professional area</li><li>Bachelor&rsquo;s degree (B. A.) or equivalent from four-year college or university; or equivalent combination of education and experience.</li><li>Solid organizational, time-management and prioritization skills</li><li>Exceptional customer service skills</li></ul>

Benefits

As a Hotel General Manager with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It&rsquo;s the kind of company where many of our associates come for a job, but stay for a career&mdash;the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.
<ul><li>Copensation $80,000 and up based on experience</li><li>Comprehensive benefit packages</li><li>Hotel room discounts at our locations around the globe</li><li>Discounts on food and beverages</li><li>Professional development and advancement opportunities</li></ul></div>

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