hotel night manager

Hilton

<div>Night Manager
A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. 
 
What will I be doing? 
As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Oversee the entire Front Office operation to maintain high standards</li>
<li>Serve as a point of contact for regular and VIP Guests</li>
<li>Complete Night Audit duties</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel</li>
<li>Manage, record and promptly resolve issues or emergencies that arise</li>
<li>Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area</li>
<li>Act in accordance with all security and emergency procedures and manage the instigation of these, as required</li>
<li>Compile adequate handover to Early staff / Duty Manager</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Conduct annual and mid-year Appraisals with Team Members</li>
<li>Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail</li>
<li>High level of IT proficiency</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in the hotel industry</li>
<li>Previous experience with Front Office Management Systems</li>
<li>Previous experience with cash handling</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Night Manager

Hilton Worldwide, Inc.

Overview Night Manager - Waldorf Astoria Ras Al Khaimah (HOT0C0P8) The Night Manager with Waldorf Astoria Hotels and Resorts oversees the night-hour operation and ensures that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. He follows up and makes decisions towards guest and team member issues' resolution. What will I be doing? The Night Manager with Waldorf Astoria Hotels and Resorts oversees the night-hour operation and ensures that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. He follows up and makes decisions towards guest and team member issues' resolution. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: <ul> <li>Exercises full hotel authority in the absence of the General Manager during the night shift. Serves as Manager-On-Duty to ensure effective interdepartmental operations and to address and resolve guest and team member questions or issues. Ensures total guest satisfaction and safety.</li> <li>Ensures quality appearance, cleanliness, and lighting. Reports any deficiencies and safety hazards to the engineer on duty. Follows up to ensure deficiencies have been addressed and/or corrected.</li> <li>Oversees the preparation of daily summary reports for distribution to various hotel departments on the day's business activities.</li> <li>Oversees the daily shift closing of GSAs and Supervisors.</li> <li>Ensures proper handover to the morning shift.</li> <li>Identifies discrepancies, provides constructive feedback, training and coaching to Team Members.</li> <li>Reports recurring errors to Front Office Manager for further action.</li> <li>Actively participates in training and reviewing Team Member performance.</li> <li>Supervises and trains night Guest Services Agents to ensure guests are satisfied with their stay and reports are accurately completed. Maintains overall supervision of all night shift team members.</li> <li>Ensures a speedy resolution of any problems that may arise during the shift.</li> <li>Serves as FPG Champion and ensures each Team Member is equipped with all the necessary tools for successful upselling.</li> <li>Participates in preparation and conducting of Team Member probation/annual reviews.</li> <li>Other duties and projects assigned by the Management.</li> <li>Talks and interacts with guests to help ensure a relaxing and entertaining environment within the hotel.</li> <li>Handles guest relocations whenever necessary.</li> <li>Addresses concerns and reviews the status of overnight operations and issues with concerned department heads to ensure quality.</li> <li>Manages any emergencies or discrepancies during the shift.</li> <li>Assists with the duties of other departments in case of limited staff and upon Management request.</li> </ul> What are we looking for? Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: <ul> <li>Previous experience in a similar role within a luxury or 5-star hotel.</li> <li>High level of IT proficiency</li> <li>Excellent leadership, interpersonal and communication skills</li> <li>Knowledge of handling hotel emergencies</li> <li>Commitment to delivering a high level of customer service</li> <li>Ability to work under pressure</li> <li>Ability to multitask and prioritize tasks efficiently.</li> <li>Flexibility to respond to a variety of work situations</li> <li>Ability to work on your own and as part of a team</li> <li>Ability to read, write, speak and understand the English language to communicate effectively with guests and team members to ascertain and document appropriate information.</li> </ul> It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: <ul> <li>Previous experience in the hotel industry</li> <li>Previous experience with Front Office Management Systems</li> </ul> Previous experience with cash handling What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Schedule Full-time Brand : Waldorf Astoria Hotels & Resorts Job : Guest Services, Operations, and Front Office

Night Manager - Waldorf Astoria Ras Al Khaimah

Mandarin Oriental Hotel Group

<div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Night Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Rooms Division department, the Night Manager is responsible to provide leadership and direction at the Front Office during the night. Monitors performance and quality standards established by the hotel. The Night Manager reports to the Front Office Manager.

As a Night Manager, you will be responsible for the following duties:
<ul><li>Oversee the efficient, compliant, and profitable operation of the hotel during the overnight shift.</li>
<li>Optimize room revenue and occupancy through effective control of rates, availability, and last-minute inventory.</li>
<li>Act as the senior management representative overnight and the primary point of contact for guests, ensuring prompt and discreet resolution of concerns and unexpected situations.</li>
<li>Lead and supervise overnight Front Office colleagues, clearly defining duties, ensuring logical workflows, and maintaining operational continuity.</li>
<li>Coordinate with Security and the Emergency Response Team during incidents or emergencies, ensuring full compliance with Life Safety and regulatory standards.</li>
<li>Ensure all overnight operations adhere to corporate policies, Legendary Quality Standards, and hotel procedures.</li>
<li>Compile, document, and report all incidents, damages, and unsafe conditions accurately and in a timely manner.</li>
<li>Maintain exceptional standards of personal hygiene, grooming, and professional conduct among overnight staff.</li>
<li>Support all hotel departments operating overnight, including assistance with daily operations and events as required.</li>
<li>Handle all guest feedback, complaints, and service recovery matters with professionalism, empathy, and discretion.</li>
<li>Foster strong interdepartmental communication and teamwork to ensure seamless overnight operations.</li>
<li>Ensure a thorough and accurate handover to the incoming Duty Manager, safeguarding service quality, safety, and operational consistency.</li>
<li>Manage all incoming reservation calls and walk-in bookings during the night shift.</li>
<li>Execute the daily Opera night audit, including the night run and all related system functions.</li>
<li>Perform the first accounting run, including reconciliation of credit card receipts, paid-outs, cash receipts, and foreign currency.</li>
<li>Manage end-of-month financial closing activities in Opera in coordination with Finance.</li>
<li>Ensure all night audit and financial control procedures are completed accurately and on time.</li>
<li>Coordinate daily vacant room inspections in collaboration with Finance and Security.</li>
<li>Carry out any other reasonable duties as assigned by the Front Office Manager or Hotel Management.</li></ul> 


As a Night Manager, we expect from you:
<ul>
<li>Previous experience in the same role in a luxury hotel is required; resort experience is a plus.</li>
<li>Fluency in Arabic language (spoken and written) is mandatory.</li>
<li>Clear and professional verbal and written communication skills in English.</li>
<li>Degree or diploma in Hospitality Management, Hotel Management, or a related field.</li>
<li>Strong proficiency in Microsoft Office, Opera PMS, and HotSOS.</li>
<li>High attention to detail with the ability to organize, prioritize, and manage multiple tasks efficiently.</li>
<li>Proven ability to motivate, lead, and develop teams in a high-performance environment.</li>
<li>Strong planning and organizational skills, with the ability to manage complex operations and projects.</li>
<li>Demonstrated capability in preparing accurate and timely departmental and operational reports.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Fairmont

<div>Company Description 
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
THE POSITION 
Reporting to the Asst. Front Office Manager, the Night Manager is responsible for ensuring we provide the highest level of guest service and ensuring that standards are maintained during the overnight period. The Night Manager will be responsible for the entire hotel and act on behalf of the General Manager during this time frame.
GROOMING 
Our appearance is a reflection of who we are, and our grooming should project a professional image at work; therefore, every member of our team must adhere to grooming standards at all times<div>
KEY ROLES AND RESPONSIBILITIES 
<ul><li>Ensures that all Front Office Standards Operating policies and procedures are adhered</li><li>Responsible for the completed nightly end of day reporting; ensuring accuracy in balancing of accounts</li><li>Seeks feedback on guest satisfaction and resolves problems in accordance with our promise and philosophy of colleague empowerment</li><li>Strong and effective communication with all other departments</li><li>Provides guidance and motivation to the night team. Establishes and communicates on a daily basis with the Front Office leaders. A strong commitment to colleague satisfaction.</li><li>Responsible to balance operational, administrative and colleague needs</li><li>Responsible for ensuring consistency in exceeding guest service expectations (Fairmont Hotels &amp; Resorts programs as a measurement tool)</li><li>Provides passionate direction towards achieving our vision</li><li>Conducts night colleague performance evaluations on a timely basis, including corrective action and coaching</li><li>Develops, implements and/or maintains new incentives to motivate colleagues and maximize hotel revenue</li><li>Effectively maximizes inventory levels during high occupancy/sold out nights</li><li>Adheres to and promotes the Company&rsquo;s Health and Safety policies to ensure a safe work environment and knowledgeable all safety and emergency procedures</li><li>Monitoring the daily financial goals of the hotel and rooms division, the financial goals of the department, the LQA, TrustYou and Forbes targets on a daily basis</li></ul></div> 
Qualifications<div> 
PERSONAL ATTRIBUTES 
<ul><li>Motivator and Proactive</li><li>Team player</li><li>Positive attitude and well-spoken</li><li>People person</li><li>Result driven</li><li>Open-minded</li><li>Display initiative</li><li>Organized</li><li>Commitment to professional values</li><li>Thinking out of the box</li></ul></div>
QUALIFICATIONS<ul><li>Proven ability to guide and coach team members</li><li>An operational knowledge and proficiency in Front Office Systems and Microsoft Office suite (Word, Excel, PowerPoint)</li><li>Excellent leadership, written/verbal communication and interpersonal skills</li><li>Superior leadership and coaching skills with a proven track record of developing and motivating career minded professionals.</li><li>Strong guest service orientation and training skills background required.</li><li>Able to balance a variety of conflicting priorities while considering all aspects of the job i.e., Financial, Operational, Human Resources</li><li>A working knowledge of a second language and its application in the hotel and hospitality operation is an asset</li><li>Highly organized, results-oriented with the ability to be flexible and work well under pressure</li><li>Degree or Diploma in Hospitality Management is an asset</li></ul>
EXPERIENCE<ul><li>Minimum 2 years' previous management experience in Front Office operations in luxury hotel</li></ul>
The key responsibilities are illustrated in this job description, but it is not an exhaustive list of all tasks that may be allocated by your reporting manager and are subject to change as needed. 
Additional Information 
<ul><li>
Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>
experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>
Experience in pre-Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul></div>

Night Manager - Fairmont The Red Sea (Saudi National)

<div>Night Manager - DoubleTree by Hilton Sharjah
A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
What will I be doing?
As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and must perform the following tasks to the highest standards:<ul><li>
Oversee the entire Front Office operation to maintain high standards</li><li>
Serve as a point of contact for regular and VIP Guests</li><li>
Complete Night Audit duties</li><li>
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li><li>
Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>
Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel</li><li>
Manage, record and promptly resolve issues or emergencies that arise</li><li>
Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area</li><li>
Act in accordance with all security and emergency procedures and manage the instigation of these, as required</li><li>
Compile adequate handover to your colleagues
</li><li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li><li>
Act in accordance with policies and procedures when working with front-of-house equipment and property management systems</li><li>
Conduct annual and mid-year appraisals with Team Members</li><li>
Conduct Health and Safety Checks and Night Walks, maintaining strong awareness of all hotel areas</li><li>
Assist other departments, as necessary</li></ul>
What are we looking for? 
Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous experience in Front Office within the hotel industry</li><li>
High level of IT proficiency</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service</li><li>
Flexibility to respond to a variety of work situations</li><li>
Ability to work on your own and as part of a team</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience with Front Office Management Systems/ Hilton Systems</li><li>
Previous experience with cash handling</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Night Manager - DoubleTree by Hilton Sharjah

Night Manager - Waldorf Astoria Ras Al Khaimah The Night Manager with Waldorf Astoria Hotels and Resorts oversees the night-hour operation and ensures that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. He follows up and makes decisions towards guest and team member issues' resolution.What will I be doing?The Night Manager oversees the night-hour operation and ensures that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>Exercises full hotel authority in the absence of the General Manager during the night shift. Serves as Manager-On-Duty to ensure effective interdepartmental operations and to address and resolve guest and team member questions or issues. Ensures total guest satisfaction and safety.</li><li>Ensures quality appearance, cleanliness, and lighting. Reports any deficiencies and safety hazards to the engineer on duty. Follows up to ensure deficiencies have been addressed and/or corrected.</li><li>Oversees the preparation of daily summary reports for distribution to various hotel departments on the day's business activities.</li><li>Oversees the daily shift closing of GSAs and Supervisors.</li><li>Ensures proper handover to the morning shift.</li><li>Identifies discrepancies, provides constructive feedback, training and coaching to Team Members.</li><li>Reports recurring errors to Front Office Manager for further action.</li><li>Actively participates in training and reviewing Team Member performance.</li><li>Supervises and trains night Guest Services Agents to ensure guests are satisfied with their stay and reports are accurately completed. Maintains overall supervision of all night shift team members.</li><li>Ensures a speedy resolution of any problems that may arise during the shift.</li><li>Serves as FPG Champion and ensures each Team Member is equipped with all the necessary tools for successful upselling.</li><li>Participates in preparation and conducting of Team Member probation/annual reviews.</li><li>Other duties and projects assigned by the Management.</li><li>Talks and interacts with guests to help ensure a relaxing and entertaining environment within the hotel.</li><li>Handles guest relocations whenever necessary.</li><li>Addresses concerns and reviews the status of overnight operations and issues with concerned department heads to ensure quality.</li><li>Manages any emergencies or discrepancies during the shift.</li><li>Assists with the duties of other departments in case of limited staff and upon Management request.</li></ul>What are we looking for?Night Managers serving Hilton brands are always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>Previous experience in a similar role within a luxury or 5-star hotel.</li><li>High level of IT proficiency</li><li>Excellent leadership, interpersonal and communication skills</li><li>Knowledge of handling hotel emergencies</li><li>Commitment to delivering a high level of customer service</li><li>Ability to work under pressure</li><li>Ability to multitask and prioritize tasks efficiently.</li><li>Flexibility to respond to a variety of work situations</li><li>Ability to work on your own and as part of a team</li><li>Ability to read, write, speak and understand the English language to communicate effectively with guests and team members to ascertain and document appropriate information.</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>Previous experience in the hotel industry</li><li>Previous experience with Front Office Management Systems</li><li>Previous experience with cash handling</li></ul>What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!Work LocationsWaldorf Astoria Ras Al KhaimahScheduleFull-timeBrandWaldorf Astoria Hotels & ResortsJobGuest Services, Operations, and Front Office Seniority level <ul><li>Mid-Senior level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Sales and Business Development</li></ul> Industries <ul><li>Hospitality</li></ul>

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