hotel office manager

Marriott International

Additional InformationJob Number 25168039Job Category Sales &amp; MarketingLocation Dubai Area Office, Central Park Towers Level 12, Dubai, United Arab Emirates, United Arab Emirates, 213111VIEW ON MAPSchedule Full TimeLocated Remotely? NPosition Type ManagementMarriott International is the world s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?Job SummaryThis position is responsible for strategically executing comprehensive digital service solutions across a set of hotels, within the Digital Field Marketing team. The Hotel Account Manager will support the available digital activation programs in combination with additional digital service packages offered to hotels.The Hotel Account Manager serves as the primary point of contact with hotels. This individual strategizes, plans, directs and coordinates activities across multiple digital work streams to ensure strategies and tactics are implemented in order to meet hotel objectives. The Manager is responsible for ensuring the successful execution of activities and deliverables in a timely matter, within budget and delivers comprehensive reporting against defined metrics. This position reports directly to the Senior Manager.The Hotel Account Manager will execute, support and educate hotels with the approved Area campaign calendar (destination marketing, demand generation, loyalty, partnerships etc.) as set out by the area Director of Marketing, Digital and Loyalty in collaboration with the Senior Manager.CANDIDATE PROFILEEducation and Experience3+ years  experience in an online agency or client services position is required or equivalent experience2+ years  experience in leading project teams and implementing digital strategies or equivalent experienceBS/BA degree in marketing or related field or equivalent certification from higher educationCORE WORK ACTIVITIESManaging Work, Projects, and PoliciesDelivers against all aspects of the Digital Marketing program and associated services to assigned hotels. This includes:Ensures effective client communicationSchedules and leads all client calls throughout enrollment period.Collects hotel specific information from clients regarding needs and expectations, answers questions about services, digital channels and Marriott initiatives.Ensures appropriate documentation is delivered throughout program engagement.Monitors the impact of the services versus goals, (including where they apply within each Hotel Marketing Plan), and proactively communicates with key stakeholders about need for changes in strategic direction. Manages program deliverables within expected timelinesTracks frequency and aligns consistent framework for hotel engagement.Coordinates with Specialists in team to guarantee all deliverables are executed on time.Reviews all hotel deliverables to ensure that they are on strategy and meet quality expectations.Establishes digital key performance indicators (KPIs) and adjusts program strategy and tactics based on hotel needs.Develops customized digital business plans and presents to hotel stakeholders.Makes strategic recommendations for additional services/tactics to enhance services to meet property goals.Engages in frequent, active engagement with Senior Manager and continent Digital team(s) to ensure alignment, pull-through, and two-way communication about the status, performance, opportunities, and issues related to digital products, programs and initiatives.Identifies and deploys resources required to execute program tactics and coordinates with Specialists to resolve or escalate performance issues. Analyzes results and reports on progressMonitors Hotels results and business goals on a monthly basis, exercising critical and analytical thinking of results.Builds monthly reports to illustrate the impact of digital marketing initiatives and program tactics across various online verticals.Schedules and leads meetings with clients to communicate program results; provides insights and answers questions about hotel performance in the respective digital channels.Proactively looks for opportunities and makes recommendations for additional services/tactics to enhance services.Answers hotel/owner questions, as appropriate. Maintains client satisfaction and retentionMeets goals as defined by client satisfaction survey and annual renewal targets.Proactively identifies add-on service opportunities to promote additional hotel customization and program evolution.Ensures consistency in service throughout the agreement and when hotels are due for renewal, solicits reenrollment.Establish and maintain 3rd party relationships with key partnerships that drive value to hotels. Supporting OperationsWorks with Specialist s to guarantee service tactics are executed on-time and at a high-quality.Provides feedback to continually improve work processes and systems that support program execution.Solicit feedback from properties to ensure program tactics meet their needs and demands.Assists Senior Manager in successfully onboarding and training new employees.Actively participates and engages in internal and external special projects to broaden skill set.Engages in frequent communication with Digital &amp; Marketing teams to align on project initiatives.

Hotel Account Manager, Digital Field Marketing

Blue Pine Mountain House

Job Title: Hotel Sales ManagerLocation: LahoreCompany: The RHJob Description:We are seeking an experienced and dynamic Hotel Sales Manager to join our team. As a key member of our sales and marketing department, you will be responsible for driving revenue growth through strategic sales initiatives, building strong client relationships, and promoting our hotel's services and offerings.Key Responsibilities:<ul><li>Develop and implement effective sales strategies to meet and exceed revenue targets.</li><li>Identify and cultivate new business opportunities through proactive prospecting and lead generation.</li><li>Maintain and expand relationships with existing clients, including corporate accounts, travel agencies, event planners, and other relevant partners.</li><li>Create and deliver persuasive sales presentations to potential clients.</li><li>Negotiate and finalise contracts with clients, ensuring they align with the hotel's policies and profitability goals.</li><li>Collaborate with the marketing team to create and execute marketing plans to support sales efforts.</li><li>Stay updated on industry trends and competitors to make informed sales decisions.</li><li>Attend industry events, trade shows, and networking opportunities to promote the hotel.</li><li>Prepare regular sales reports and forecasts for the executive team.</li><li>Lead and motivate the sales team to achieve their sales goals.</li></ul>Qualifications:<ul><li>Bachelor's degree in Business, Marketing, or a related field.</li><li>Proven experience as a Sales Manager in the hotel industry.</li><li>Strong knowledge of hotel products, services, and the local market.</li><li>Excellent communication, negotiation, and presentation skills.</li><li>Ability to build and maintain strong client relationships.</li><li>Results-oriented, with a track record of meeting or exceeding sales targets.</li><li>Proficiency in CRM software and Microsoft Office Suite.</li><li>Willingness to travel and work flexible hours, including evenings and weekends.</li><li>Leadership and team management skills.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs130,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>

Hotel Sales Manager (Lahore)

Hilton

<div>
 
 Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.
 
 
 
 
 It's not just a job vacancy, we will help you elevate your career by offering a variety of learning &amp; development programs, career growth &amp; thousands of opportunities all around the world. Take the next step and be the star of your own success story!
 
 
 
 
 What we offer:
 
 
 
 Thriving work environment.
 
 
 Team members' special rates for Hilton hotels worldwide.
 
 
 Thousand opportunities for career growth and development.
 
 
 Comprehensive learning &amp; development programs that fits all fields.
 
 
 Opportunity to give back to the community and have a bigger social impact through Social Responsibility Hilton programs.
 
 
 
 Competitive Compensation And Benefits.
 
 
 
 Daily duty meal.
 
 
 Life insurance.
 
 
 
 What will I be doing?
 
 
 
 A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Occupy the hotel lobby and other public areas, particularly at busy times
 </li>
 <li>
 Engage Guests in conversation and provide general assistance
 </li>
 <li>
 Manage, record, and resolve promptly all Guest complaints
 </li>
 <li>
 Meet and greet VIP Guests and major corporate clients upon arrival
 </li>
 <li>
 Coordinate the services and special facilities provided to long-stay Guests
 </li>
 <li>
 Understand all credit procedures and ensure they are applied
 </li>
 <li>
 Stay current with all hotel products, services, policies and emergency procedures
 </li>
 <li>
 Monitor Guest satisfaction reports and implement actions to improve results
 </li>
 <li>
 Handle, record and follow through with management issues or emergencies that arise
 </li>
 <li>
 Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous supervisory experience in Front Office within hotels industry
 </li>
 <li>
 Good knowledge of Health and Safety and security procedures
 </li>
 <li>
 Excellent leadership skills and exceptional communication skills
 </li>
 <li>
 A passion for delivering exceptional levels of guest service
 </li>
 <li>
 Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
 </li>
 <li>
 Experience in managing budgets, revenue proposals and forecasting results in a similar sized property
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Knowledge of ONQ Property Management System
 </li>
 <li>
 Previous experience in a luxury hotel environment
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria Cairo Heliopolis
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Duty Manager - Waldorf Astoria Cairo Heliopolis

<div>Duty Manager - Waldorf Astoria Cairo Heliopolis
Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.
It's not just a job vacancy, we will help you elevate your career by offering a variety of learning &amp; development programs, career growth &amp; thousands of opportunities all around the world. Take the next step and be the star of your own success story!
What we offer:
Thriving work environment.
Team members' special rates for Hilton hotels worldwide.
Thousand opportunities for career growth and development.
Comprehensive learning &amp; development programs that fits all fields.
Opportunity to give back to the community and have a bigger social impact through Social Responsibility Hilton programs.
Competitive compensation and benefits.
Daily duty meal.
Life insurance. 
 
What will I be doing? 
A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Occupy the hotel lobby and other public areas, particularly at busy times</li>
<li>Engage Guests in conversation and provide general assistance</li>
<li>Manage, record, and resolve promptly all Guest complaints</li>
<li>Meet and greet VIP Guests and major corporate clients upon arrival</li>
<li>Coordinate the services and special facilities provided to long-stay Guests</li>
<li>Understand all credit procedures and ensure they are applied</li>
<li>Stay current with all hotel products, services, policies and emergency procedures</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Handle, record and follow through with management issues or emergencies that arise</li>
<li>Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.</li>
</ul>What are we looking for? 
Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous supervisory experience in Front Office within hotels industry</li><li>
Good knowledge of Health and Safety and security procedures</li><li>
Excellent leadership skills and exceptional communication skills</li><li>
A passion for delivering exceptional levels of guest service</li><li>
Possess strong commercial acumen, with experience in increasing profitability in a tight market sector</li><li>
Experience in managing budgets, revenue proposals and forecasting results in a similar sized property</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Knowledge of ONQ Property Management System</li><li>
Previous experience in a luxury hotel environment</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Flora Hospitality

Job Opportunity: Asst. Manager - Accounts &amp; Finance (Male Candidate with Hotel Experience) Flora Vythiri Resort &ndash; A Unit of Flora HospitalityFlora Vythiri Resort, part of the renowned Flora Hospitality brand, is currently seeking a qualified and experienced Sr. Accountant (Male) to join our professional team.Candidate Profile:<ul><li>Minimum 5 years of experience in the accounting function within a hotel or resort environment.</li><li>Proficient in hotel accounting / Property Management software.</li><li>Capable of independently managing the Finance Department.</li><li>Strong knowledge in financial reporting, statutory submissions, and day-to-day accounting operations.</li></ul>We offer:<ul><li>Competitive salary as per industry standards.</li><li>Attractive benefits and a professional work environment.</li></ul>How to Apply:Interested candidates are requested to share their updated resume along with experience certificates to: email : vinesh.manakkat@florahospitality.com WhatsApp: +91 62355 93000Contact Person: Mr. Vinesh HR &amp; Administration ManagerJob Types: Full-time, PermanentBenefits:<ul><li>Flexible schedule</li><li>Food provided</li><li>Health insurance</li><li>Leave encashment</li><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person

Asst. Manager - Accounts & Finance (With Hotel Experience)

Qiddiya Investment Company

About the Role Qiddiya is Saudi Arabia's future capital of entertainment, sports, and culture - a 360 km mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we're creating a destination like no other. This is more than a project - it's a national transformation. As construction accelerates, we're hiring ambitious talent to help shape it. If you're driven by scale, impact, and the chance to build something iconic from the ground up - Qiddiya is calling. Job Summary We are seeking a motivated and detail-oriented Hotel Asset Manager to join our growing team. This role is ideal for a candidate with at least 3 years of experience in hospitality asset management or development, who can manage hotel assets from concept and planning stages through to operations and performance optimization. The Asset Manager will play a key role in maximizing the value of hotel assets by overseeing operator relationships, monitoring performance, and supporting development and pre-opening activities for new hotel projects. The ideal candidate will be an Arabic and English speaker, and have a strong understanding of both the local and international hospitality landscape. Key Responsibilities <ul> <li>Asset Oversight - Manage a portfolio of hotel assets across various stages - pre-development, development, pre-opening, and operations.</li> <li>Monitor operator performance, ensuring alignment with ownership objectives and brand standards.</li> <li>Analyze financial and operational KPIs (e.g., RevPAR, GOP, NOI, flow-through) and recommend strategies to improve performance.</li> <li>Development & Pre-Opening Support - Conduct feasibility studies, brand selection, and contract negotiations (HMA, TA, LOI).</li> <li>Coordinate with development teams, designers, and project managers to ensure delivery aligns with brand and operational requirements.</li> <li>Assist in pre-opening budget reviews, FF&E procurement, and operational readiness activities.</li> <li>Strategic Planning & Reporting - Prepare asset management reports, investment memos, and board presentations.</li> <li>Work closely with finance, legal, and development teams to ensure smooth execution of asset strategies.</li> <li>Assist in annual business plan and CapEx reviews with hotel operators.</li> <li>Stakeholder Engagement - Serve as a key point of contact between ownership, operators, and external consultants.</li> <li>Conduct regular site visits and performance review meetings with hotel GMs and management teams.</li> <li>Ensure compliance with local regulations and ownership standards.</li> </ul> Career Development Opportunities Within a rapidly growing hospitality investment platform - collaborative and dynamic work environment. Benefits Competitive salary and performance-based bonus. Qualifications Bachelor's degree in hospitality management, or related field. Minimum 3 years of relevant experience in hotel asset management, development, or hospitality consulting. Strong financial acumen and ability to interpret hotel operating statements and budgets. In-depth understanding of financial principles, budgeting processes, and asset lifecycle management. Excellent communication and negotiation skills and stakeholder management capabilities. Proficient in Microsoft Excel, PowerPoint, and hospitality data tools (e.g., STR, HotStats). Bilingual in Arabic and English (preferred). Prior experience working with or for international hotel brands or operators (e.g., Marriott, Hilton, Accor). Prior experience working within the master developer organization, developing large hospitality or mixed use projects.

Manager - Hospitality Asset Management - CDUP 2079 CDU8

<div>About the Role
Qiddiya is Saudi Arabia&rsquo;s future capital of entertainment, sports, and culture &mdash; a 360 km&sup2; mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we&rsquo;re creating a destination like no other. This is more than a project &mdash; it&rsquo;s a national transformation. As construction accelerates, we&rsquo;re hiring ambitious talent to help shape it. If you&rsquo;re driven by scale, impact, and the chance to build something iconic from the ground up &mdash; Qiddiya is calling.
Job Summary
We are seeking a motivated and detail-oriented Hotel Asset Manager to join our growing team. This role is ideal for a candidate with at least 3 years of experience in hospitality asset management or development, who can manage hotel assets from concept and planning stages through to operations and performance optimization.
The Asset Manager will play a key role in maximizing the value of hotel assets by overseeing operator relationships, monitoring performance, and supporting development and pre-opening activities for new hotel projects. The ideal candidate will be an Arabic and English speaker, and have a strong understanding of both the local and international hospitality landscape.
Key Responsibilities<ul>
<li>
Asset Oversight</li>
<li><ul><li>Manage a portfolio of hotel assets across various stages &ndash; pre-development, development, pre-opening, and operations.</li>
<li>Monitor operator performance, ensuring alignment with ownership objectives and brand standards.</li>
<li>Analyze financial and operational KPIs (e.g., RevPAR, GOP, NOI, flow-through) and recommend strategies to improve performance.</li>
</ul></li><li>Development &amp; Pre-Opening</li>
<li><ul><li>Support feasibility studies, brand selection, and contract negotiations (HMA, TA, LOI).</li>
<li>Coordinate with development teams, designers, and project managers to ensure delivery aligns with brand and operational requirements.</li>
<li>Assist in pre-opening budget reviews, FF&amp;E procurement, and operational readiness activities.</li>
</ul></li><li>Strategic Planning &amp; Reporting</li>
<li><ul><li>Prepare asset management reports, investment memos, and board presentations.</li>
<li>Work closely with finance, legal, and development teams to ensure smooth execution of asset strategies.</li>
<li>Assist in annual business plan and CapEx reviews with hotel operators.</li>
</ul></li><li>Stakeholder Engagement</li>
<li><ul><li>Serve as a key point of contact between ownership, operators, and external consultants.</li>
<li>Conduct regular site visits and performance review meetings with hotel GMs and management teams.</li>
<li>Ensure compliance with local regulations and ownership standards.</li>
</ul></li>
</ul>Requirements<ul>
<li>
Bachelor&rsquo;s degree in hospitality management, or related field
</li><li>Minimum 3 years of relevant experience in hotel asset management, development, or hospitality consulting</li>
<li>Strong financial acumen and ability to interpret hotel operating statements and budgets</li>
<li>In-depth understanding of financial principles, budgeting processes, and asset lifecycle management.</li>
<li>Excellent communication and negotiation skills and stakeholder management capabilities</li>
<li>Proficient in Microsoft Excel, PowerPoint, and hospitality data tools (e.g., STR, HotStats)</li>
<li>Bilingual in Arabic and English (preferred)</li>
</ul><ul><li>Prior experience working with or for international hotel brands or operators (e.g., Marriott, Hilton, Accor)</li>
<li>Prior experience working within the master developer organisation, developing large hospitality or mixed-use projects
</li></ul>Benefits<ul>
<li>
Career development opportunities within a rapidly growing hospitality investment platform</li>
<li>Collaborative and dynamic work environment</li>
<li>Exposure to high-profile hotel and mixed-use developments in Saudi Arabia</li>
<li>Competitive salary and performance-based bonus</li></ul></div>

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Hotel Account Manager, Digital Field Marketing

Hotel Sales Manager (Lahore)

Duty Manager - Waldorf Astoria Cairo Heliopolis

Duty Manager - Waldorf Astoria Cairo Heliopolis

Asst. Manager - Accounts & Finance (With Hotel Experience)

Manager - Hospitality Asset Management - CDUP 2079 CDU8

Manager - Hospitality Asset Management - CDUP 2079 CDU8