hotel office manager

Hilton

<div>Front Office Supervisor- Canopy by Hilton Istanbul Taksim
A Front Office Supervisor supervises Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests.
What will I be doing? 
The A Front Office Supervisor interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Supervise accurate and efficient front office operations including check in/out procedures</li><li>
Support Team Members in handling Guest requests and enquires to ensure a positive outcome</li><li>
Ensure the Duty Manager/ Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments</li><li>
Ensure a consistent, high level of customer service</li><li>
Brief front office team on any events or VIP guests in the hotel that day</li><li>
Drive sales revenues and promote hotel services and facilities for up-selling opportunities</li><li>
Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>
Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures</li><li>
Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li><li>
Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li><li>
Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards</li><li>
Act in accordance with the front of house equipment and the property management systems</li><li>
Conduct training programs on an ongoing basis</li><li>
Carry out shift handovers and brief team members as required</li><li>
Follow company brand standards</li><li>
Assist other departments, as necessary, and maintain good working relationships with hotel Team Members</li></ul>
What's in It for Me?<ul><li>
Competitive Salary</li><li>
Monthly Transportation Fare</li><li>
Private Health Insurance (after 6 months tenure)</li><li>
Carpark subscription on discounted fee</li><li>
Go Hilton Membership (Team Member Travel Program and Family &amp; Friends Travel Program with discounted room rates in Hilton Hotels Worldwide)</li><li>
50% discount on personal food &amp; beverage consumption in the participant Hilton hotels.</li><li>
Free laundry and dry cleaning for business attire</li><li>
Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for mothers who have just given birth)</li><li>
1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members</li><li>
Paid Paternity leave &ndash; 14 days</li><li>
Unlimited Training and development opportunities in and out of the Hotel</li>
Unlimited online courses opportunities from our own Hilton University Opportunity to make a positive impact on environment and community with Travel with Purpose program 
<li>
</li></ul>What are we looking for? 
A Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
2 years of similar position in a 5* hotel</li><li>
Turkish as native language and excellent command of EnEnglish</li><li>
Experience supervising people and leading teams</li><li>
Positive attitude and good communication skills</li><li>
Committed to delivering a high level of customer service</li><li>
Ability to work on your own or as part of a team</li><li>
Competent level of IT proficiency. OnQ proficiency is an advantage</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Supervisor- Canopy by Hilton Istanbul Taksim

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza&rsquo;s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.
 
 
 
 Hotel Assistant Manager
 
 
 
 Four Seasons Hotel Cairo at The First Residence
 
 
 Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Hotel Assistant Manager who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
 
 
 
 About The Role
 
 
 
 Hotel Assistant Manager who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
 
 
 
 What You Will Do
 
 
 
 A college degree in Hospitality Management is preferred.
 
 
 A minimum of three years of hotel Rooms Division experience, including at least one to two years in a leadership position.
 
 
 Excellent personal presentation and interpersonal skills, good problem-solving ability, and proficient in Hotel property management systems, in particular Opera.
 
 
 Fluent in reading, writing, and speaking both English &amp; Arabic language skills.
 
 
 Strong supervisory and managerial skills are essential, with outstanding demonstrated coaching and development skills.
 
 
 Have a thorough knowledge of the Front Office systems, such as Opera, Web Checkin, Key, etc.
 
 
 Understands and can perform all duties of the Front Office, Guest Services, and Concierge Agents, as well as the Manager on Duty.
 
 
 Reviews daily arrivals and departures to ensure proper handling of VIP and return guests, groups, etc, and escorts them to and/or from their rooms effectively.
 
 
 Together with the Front Office supervisors, reviews late arrivals, next day early arrivals, and departures to plan for the next day&rsquo;s activities. Coordinates arrivals, departures, and billing requirements. Blockings rooms for arrivals and ensure any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return guests, and groups.
 
 
 Liaise with the team on all group arrivals to ensure the rooming lists, accounting instructions, and special requests are adhered to.
 
 
 Communicates closely with the Night Manager and other Assistant Managers to ensure follow-up on special guests, glitches, etc., keeping FOM/FDM well informed as to problems and actions taken, using the Glitch Database and other communications (verbal and written).
 
 
 Guest follow-ups and glitches are to be handled according to the Hotel&rsquo;s empowerment guidelines.
 
 
 Ensures adherence to all credit procedures in the Front Office, reviews high balance reports, and follows up on credit problems/queries with Accounting and the Front Office Manager.
 
 
 Covers all Night Manager&rsquo;s duties when and if needed.
 
 
 Has a good understanding of how the hotel system works, and can provide basic troubleshooting support for in-room services such as Internet, games, and Web Service.
 
 
 Be fully familiar with the fire panel operation and the Duty Manager&rsquo;s role as controller in an alarm situation.
 
 
 Motivates and provides a working environment in which associates are productive and work together to their fullest ability. Ensure positive communication with associates and the manager, keeping morale high.
 
 
 Handles any guests&rsquo; issues or complaints in an understanding and hospitable manner, ensures they are resolved and followed through in the most appropriate and best manner.
 
 
 Be able to read the guests and sense the guests' needs, and adapt the service style accordingly.
 
 
 Actively lobby the host and act as a role model for the team
 
 
 At all times strives to represent Four Seasons Astir Palace Athens in the most professional, courteous, and efficient manner
 
 
 Assists with managing the performance of the Front Office team to ensure the team delivers the highest quality and Four Seasons brand service standards to consistently meet and exceed all guest expectations
 
 
 Communicates all new policies and procedures to all associates
 
 
 Continuously strives for new thoughts and ideas to improve and strengthen the Front Office team, update procedures, and implement them
 
 
 During the absence of the HOD, monitors associates' appearance daily, ensures the correct dress code is adhered to, to maintain our professional image
 
 
 Always uses the correct standard and etiquette when answering the telephone
 
 
 Works together with the FOM/FDM with regards to VIP&rsquo;s and any special procedures which may be necessary
 
 
 Works closely with other department heads and deputies in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
 
 
 Is responsive to associates' needs and problems; is firm, fair, and consistent in dealing with challenges
 
 
 Attends training sessions, both internal and external
 
 
 Constantly keeps the FOM/FDM updated on the performance of the Front Office team
 
 
 Spot checks the Front Office Team&rsquo;s performance to ensure the Four Seasons&rsquo; brand standards are being adhered to
 
 
 Ensures the number of open folios is kept minimum, liaises with related departments to resolve them in due course, maintains a good tracking record of all ongoing cases
 
 
 Monitors and updates to open folio &amp; PM Excel sheet
 
 
 Strives to achieve upselling goals by leading by example, providing training, and motivating the team
 
 
 Coordinates with FO supervisors' room assignments &amp; monitors Out of Order and Out of Service rooms regularly
 
 
 Promotes the hotel's facilities effectively
 
 
 Takes an active role in the preparation of Reviews/Appraisals with the FOM/FDM
 
 
 Understands the structure and standards to ensure a smooth operation between Front Office, Concierge, In-Room Dining Butlers, Accounts, and Housekeeping
 
 
 Leads the daily handovers, contributing and communicating relevant issues.
 
 
 Conducts the morning meeting in the absence of FOM/FDM
 
 
 Responds to all guest requests in a prompt and courteous manner
 
 
 Assists the FOM/FDM in organizing monthly departmental meetings
 
 
 Attends training sessions, both internal and external
 
 
 Has a good knowledge of the emergency duties and responsibilities
 
 
 Report all disciplinary and grievance matters immediately to FOM
 
 
 Spot checks associates on LQA standards every week
 
 
 Ensures that all associates act continuously in an intuitive, engaging, and refined manner to internal and external guests
 
 
 Walks in public areas and ensures all are in high spec as expected, as set by the exec team
 
 
 Welcomes and bids farewell to all VIP&rsquo;s and ensures that the executive member is called where necessary
 
 
 Acts as a role model to actively learn from our guests, and record their preferences for future
 
 
 Leads the Guest Focus Programs: long-staying, milestone, preference collection, upsell, and ensures all are implemented effectively
 
 
 Leads by example to ensure the team is familiar and participates in Four Seasons&rsquo; Guest Recognition program, and attends all the relevant trainings.
 
 
 <ul>
 <li>
 Follow company work-related safety and security policies and procedures to ensure a clean, safe, and secure environment.
 </li>
 <li>
 Report work-related accidents or other injuries immediately upon occurrence.
 </li>
 <li>
 Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
 </li>
 <li>
 Use proper equipment, wear appropriate personal protective clothing, and employ correct lifting procedures, as necessary, to avoid injury.
 </li>
 <li>
 Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
 </li>
 <li>
 Complete appropriate safety training and certifications to perform work tasks.
 </li>
 <li>
 Follow property-specific procedures for handling emergencies (e.g., evacuations, medical emergencies, natural disasters).
 </li>
 <li>
 Follow company and department policies and procedures.
 </li>
 <li>
 Protect the privacy and security of guests and coworkers.
 </li>
 <li>
 Maintain confidentiality of proprietary materials and information.
 </li>
 <li>
 Ensure uniform, name tags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures.
 </li>
 <li>
 Perform other reasonable job duties as requested by Supervisors as well as the hotel management team, has all right to change your job functions according to the business needs without any effect in terms of salary or benefits.
 </li>
 <li>
 Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
 </li>
 <li>
 Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
 </li>
 <li>
 Talk with and listen to other employees to effectively exchange information.
 </li>
 <li>
 Speak to guests and co-workers using clear, appropriate, and professional language.
 </li>
 <li>
 Answer telephones using appropriate etiquette, including answering the phone within 3 rings, answering with a smile in one's voice, using the caller's name, transferring calls to the appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
 </li>
 <li>
 Assist coworkers, ensuring they understand their tasks.
 </li>
 <li>
 Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 Competitive Salary, wages, and a comprehensive benefits package
 
 
 Excellent Training and Development opportunities
 
 
 Complimentary Dry Cleaning for Employee Uniforms
 
 
 Complimentary Employee Meals
 
 
 Complimentary stays at FS properties (based on availability), with discounted meals.
 
 
 Dental and medical/disability/life insurance
 
 
 Retirement benefits/pension
 
 
 Employee service awards
 
 
 Annual employee party/social and sporting events
 
 
 
 Schedule &amp; Hours
 
 
 
 Full&ndash;Time Job with 5 working days a week.
</div>

Hotel Assistant Manager

VOCO

<div>At voco&trade; Cairo Arabella Plaza, we believe in creating a welcoming atmosphere where our guests feel cared for and our colleagues are empowered to deliver memorable experiences.
We are looking for a Duty Manager who will play a key role in overseeing daily operations, ensuring guest satisfaction, and supporting the seamless operation of the hotel in line with IHG standards.

A little taste of your day-to-day:

Every day is different at IHG, but you&rsquo;ll mostly be:
<ul>
<li>Overseeing the smooth functioning of hotel operations, coordinating between the front desk, housekeeping, food &amp; beverage, and other departments.</li>
<li>Delivering exceptional customer service by addressing guest concerns and ensuring a positive experience, including handling complaints effectively.</li>
<li>Supervising and motivating staff, ensuring adequate staffing levels, providing coaching and feedback, and conducting performance reviews.</li>
<li>Supporting and assisting the Front Office team during peak hours, including greeting and escorting VIP arrivals.</li>
<li>Conducting hotel walk-arounds, courtesy calls, and room inspections to ensure readiness, safety, and quality standards.</li>
<li>Monitoring hotel operations, guest interactions, and ensuring adherence to IHG service standards and hotel policies.</li>
<li>Responding to and managing emergencies, ensuring guest and colleague safety, and following IHG security and crisis protocols.</li>
<li>Randomly checking vacant rooms and reporting discrepancies to Finance.</li>
<li>Documenting incidents, preparing detailed reports, and ensuring proper shift handovers.</li>
<li>Promoting inter-hotel sales, loyalty program enrollments, and in-house facilities to maximize revenue.</li>
<li>Maintaining guest profiles and ensuring feedback is recorded for continuous improvement.</li>
<li>Motivating the Front Office team to achieve key performance metrics such as Guest Love, GSI, Quality Audits, and loyalty enrollments.</li>
<li>Meeting dissatisfied guests during or after their stay to resolve issues and ensure satisfaction.</li>
<li>Ensuring compliance with property safety, first aid, and fire procedures; logging all security incidents and alarms in accordance with hotel requirements.</li>
</ul>
What we need from you
<ul>
<li>Bachelor's degree.
</li><li>At least five years&rsquo; experience in a 4/5 stars hotel in Front Desk operations.
</li><li>At least two years of supervisory experience.
</li><li>Excellent communication, problem-solving, reasoning, and motivational skills</li>
<li>Willingness to work evenings and weekends.</li>
<li>Must speak fluent English.</li>
</ul>
What We Offer

We give our people everything they need to succeed, from a competitive salary that rewards all their hard work to a wide range of benefits designed to help them live their best work life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Duty Manager - voco Cairo Arabella Plaza

Equinox Hotels

<div>
 
 
 Lead the Future. A Hospitality Brand - For Those Who Want It All!
 
 
 
 
 
 
 At Red Sea Global (RSG), we&rsquo;re redefining the way the world experiences travel&mdash;by creating destinations that are immersive, sustainable, and transformative. In partnership with trailblazing hospitality leaders like
 
 Equinox Hotels
 
 , we&rsquo;re turning this vision into reality.
 
 
 
 
 
 Soon to rise at the heart of Amaala&rsquo;s Triple Bay,
 
 Equinox
 
 is developing a next-generation resort that will set new standards in performance living and holistic hospitality. At the core of this development is a one-of-a-kind staff village, purposefully designed to nurture wellbeing, connection, and an exceptional quality of life for every team member.
 
 
 
 
 
 RSG is proud to support
 
 Equinox
 
 by spotlighting career opportunities during this critical phase of operational growth. We are committed to fostering a work environment where diversity is celebrated, integrity with members, employees, and partners is upheld, and each individual is empowered to grow and contribute meaningfully.
 
 
 
 
 
 This collaboration is built on shared principles: innovation, regenerative thinking, lifestyle excellence, and a supportive approach to common goals. Together, we are reshaping what it means to work and lead in the world of hospitality.
 
 
 
 
 
 If you're inspired by innovation, driven by purpose, and ready to make a lasting impact&mdash;your journey begins here.
 
 
 
 
 
 
 Work Where Performance Drives Purpose. Challenge the Status Quo &mdash; Join Equinox Amaala.
 
 
 
 
 
 
 
 Job Purpose
 
 
 <ul>
 <li>
 The
 
 Office Manager
 
 plays a key role in ensuring smooth administrative operations and providing high-level support to the General Manager in a luxury hospitality environment.
 </li>
 <li>
 This role requires a proactive, highly organized, and detail-oriented individual who can manage office administration, coordinate executive functions, and assist in operational management while upholding the highest service standards expected in a prestigious hotel
 </li>
 </ul>
 
 
 
 
 
 Job Responsibilities
 
 
 
 
 
 
 
 Executive Support to the General Manager
 
 
 <ul>
 <li>
 Act as the primary point of contact between the GM and internal/external stakeholders.
 </li>
 <li>
 Manage the GM&rsquo;s schedule, meetings, and travel arrangements.
 </li>
 <li>
 Prepare reports, presentations, and correspondence on behalf of the GM.
 </li>
 <li>
 Assist in confidential matters, maintaining discretion and professionalism at all times.
 </li>
 </ul>
 
 
 
 
 
 Office Administration &amp; Operations Management
 
 
 <ul>
 <li>
 Oversee the day-to-day office operations to ensure efficiency and organization.
 </li>
 <li>
 Manage office supplies, office equipment maintenance, and vendor contracts.
 </li>
 <li>
 Maintain digital and physical filing systems for administrative and hotelrecords.
 </li>
 <li>
 Ensure compliance with company policies, procedures, and industry regulations.
 </li>
 <li>
 Act as a liaison between departments to ensure seamless communication and coordination.
 </li>
 </ul>
 
 
 
 
 
 Guest Relations Support
 
 
 <ul>
 <li>
 Assist with high-profile member and VIP guest requests on behalf of the GM.
 </li>
 <li>
 Handle inquiries and complaints with professionalism and a service-first mindset.
 </li>
 <li>
 Ensure that all administrative tasks align with the hotel&rsquo;s luxury service standards.
 </li>
 <li>
 Organize and oversee executive-level hotel events as needed.
 </li>
 </ul>
 
 
 
 
 
 HR &amp; Staff Coordination Support
 
 
 <ul>
 <li>
 Assist the HR department with staff scheduling, onboarding, and documentation.
 </li>
 <li>
 Help coordinate employee engagement initiatives and internal communications.
 </li>
 <li>
 Monitor and track employee performance reviews, training, and compliance.
 </li>
 <li>
 Support recruitment processes by liaising with candidates, scheduling interviews, and maintaining records.
 </li>
 </ul>
 
 
 
 
 
 Financial &amp; Procurement Support
 
 
 <ul>
 <li>
 Assist finance director basic financial tasks such as invoice processing, expense tracking, and petty cash management.
 </li>
 <li>
 Work with finance director to ensure timely submission of financial reports.
 </li>
 <li>
 Oversee office and operational procurement, ensuring cost-effective purchasing while maintaining luxury standards.
 </li>
 </ul>
 
 
 
 
 
 Event &amp; Meeting Coordination
 
 
 <ul>
 <li>
 Organize and coordinate executive meetings, including agenda preparation and minutes recording.
 </li>
 <li>
 Assist events manager in planning and executing hotel events, board meetings, and VIP gatherings when needed.
 </li>
 <li>
 Ensure that all executive logistical needs for meetings and events are met, including catering, AV support, and guest accommodations.
 </li>
 </ul>
 
 
 
 
 
 IT &amp; Communication Support
 
 
 <ul>
 <li>
 Manage office communications, including emails, phone calls, and internal messaging systems.
 </li>
 <li>
 Assist in maintaining digital records and supporting IT-related administrative tasks.
 </li>
 <li>
 Ensure seamless use of digital tools for guest bookings, event planning, and member communications.
 </li>
 </ul>
 
 
 
 
 
 Safety, Quality &amp; Environment
 
 
 <ul>
 <li>
 Apply safety, quality and environmental management policies, procedures, and controls to ensure employee safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.
 </li>
 </ul>
 
 
 
 
 
 Continuous Improvement
 
 
 <ul>
 <li>
 Contribute to the identification of opportunities for continuous improvement of department&rsquo;s systems, processes and practices considering &lsquo;international best practice&rsquo;, improvement of business processes, cost reduction and productivity improvement.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 
 
 
 
 Qualification and Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Hospitality Management, or a related field preferred.
 </li>
 <li>
 5+ years of experience in office management, executive assistance, or hospitality administration.
 </li>
 <li>
 Prior experience in luxury hospitality, or high-end resorts is an advantage.
 </li>
 <li>
 Strong proficiency in Microsoft Office Suite, CRM software, and administrative tools.
 </li>
 <li>
 Excellent written and verbal communication skills in English and Arabic.
 </li>
 <li>
 Ability to handle confidential information with discretion and professionalism.
 </li>
 <li>
 Strong multitasking, organizational, and problem-solving skills.
 </li>
 <li>
 Ability to work in a fast-paced, high-pressure environment while maintaining attention to detail.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills &amp; Attributes:
 
 
 <ul>
 <li>
 Experience working with high-net-worth individuals and VIP clientele.
 </li>
 <li>
 Strong customer service orientation with a refined, luxury hospitality mindset.
 </li>
 <li>
 Ability to anticipate the needs of executives and proactively provide solutions.
 </li>
 <li>
 Multilingual skills (English and Arabic required, any further languages preferred but not required).
 </li>
 </ul>
 
 
 
 
 
 Work Environment &amp; Expectations:
 
 
 <ul>
 <li>
 Must be flexible to work beyond standard office hours, including evenings and weekends as needed.
 </li>
 <li>
 Hands-on role requiring active engagement with staff, members, and executives.
 </li>
 <li>
 Professional appearance and demeanor required to uphold the hotel&rsquo;s prestige
 </li>
 </ul>
 
 
 
 
 
 Note:
 
 
 This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an &ldquo;at will&rdquo; employment relationship.
 
 
</div>

Office Manager (Exec Office Admin Assistant)

voco™ hotels

<div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. 
About Us

Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels.
The Banquet Manager is responsible for planning, organizing, and directing all banquet operations to ensure the highest level of guest satisfaction, smooth event execution, and revenue maximization. This role involves close coordination with clients, event planners, the culinary team, and service staff to deliver exceptional banquet experiences aligned with the hotel's standards.<h4 class="jobSectionHeader"> 
Your day to day
<ul>
<li>Operational &amp; Event Management
<ul>
<li>Oversee day-to-day banquet operations, including setup, service, and breakdown.
</li>
<li>Ensure all events (weddings, conferences, gala dinners, private functions, etc.) are executed according to client requirements and hotel standards.
</li>
<li>Supervise staff during events, ensuring proper sequence of service and guest satisfaction.
</li>
<li>Inspect event spaces before functions to ensure cleanliness, setup accuracy, and readiness.
</li>
</ul>Guest &amp; Client Relations
<ul>
<li>Meet with clients to discuss banquet requirements, menus, and event details.
</li>
<li>Act as the main contact during functions, addressing and resolving guest concerns immediately.
</li>
<li>Maintain strong relationships with repeat and VIP clients.
</li>
</ul>Team Leadership &amp; Training
<ul>
<li>Lead, motivate, and supervise the banquet team, ensuring high morale and efficiency.
</li>
<li>Train staff on service standards, sequence of service, upselling techniques, and safety protocols.
</li>
<li>Schedule and manage manpower according to event demands and budget.
</li>
</ul>Financial &amp; Administrative
<ul>
<li>Monitor banquet revenues, costs, and profitability.
</li>
<li>Ensure accurate billing and timely posting of banquet checks.
</li>
<li>Control inventory of banquet supplies, linen, and equipment.
</li>
<li>Work with the Sales &amp; Events team to upsell services and maximize banquet revenues.
</li>
</ul>Standards &amp; Compliance
<ul>
<li>Ensure compliance with health, safety, and hygiene regulations.
</li>
<li>Maintain the highest levels of cleanliness and food safety in all banquet operations.
</li>
<li>Implement and monitor hotel SOPs to maintain service excellence.</li></ul></li> 
</ul>
 
What we need from you
<ul>
<li>Bachelor's degree in Hospitality Management or related field preferred.
</li>
<li>Minimum 3-5 years of experience in banquet operations, with at least 2 years in a supervisory/managerial role.
</li>
<li>Strong leadership, organizational, and communication skills.
</li>
<li>Excellent problem-solving abilities and guest-focused mindset.
</li>
<li>Ability to work flexible hours, including evenings, weekends, and holidays.
</li>
<li>Proficiency in event management software and MS Office.
</li>
<li>Strong attention to detail
</li>
<li>Exceptional guest service orientation
</li>
<li>Ability to multitask under pressure
</li>
<li>Effective team management and coaching
</li>
<li>Revenue-driven with cost control focus</li></ul> 

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</h4></div>

Franchise Hotel - Banquet Manager

The First Group Hospitality

<div>Overview:

Be part of an iconic hospitality landmark 
Ciel Dubai Marina, part of IHG Hotels &amp; Resorts&rsquo; prestigious Vignette Collection, is set to redefine luxury as the world&rsquo;s tallest hotel. The First Group&rsquo;s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience. 
Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry. 
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection. 
About The First Group Hospitality
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint. 
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction. 
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property. 

Job Description:
<div>
Position Overview</div><div>
We are seeking a highly organized and proactive Hotel Executive Administrator to provide comprehensive support to the Managing Director of the hotel while also overseeing administrative functions at the property level. This role requires a professional who can balance executive support with broader hotel administration, ensuring smooth day-to-day operations. The Executive Administrator will serve as a trusted liaison and representative of the Managing Director&rsquo;s office, handling responsibilities with discretion, efficiency, and professionalism.</div><div></div> 
Executive Support<ul><li>
Provide high-level administrative assistance to the Managing Director, including calendar management, meeting coordination, and professional correspondence.</li><li>
Coordinate and prepare agendas, presentations, and reports for executive meetings.</li><li>
Arrange travel logistics, itineraries, and expense reports for the Managing Director.</li><li>
Handle confidential information with discretion and professionalism.</li><li>
Support special projects, strategic initiatives, and cross-departmental communications.</li></ul>
Property-Level Administrative Duties<ul><li>
Oversee office administration, including supplies, filing systems, and documentation management.</li><li>
Assist with departmental coordination, ensuring smooth communication between hotel teams.</li><li>
Monitor and prepare operational reports, records, and data as required by management.</li><li>
Organize internal meetings, training sessions, and staff events at the property.</li><li>
Ensure compliance with company policies, procedures, and hospitality standards across administrative practices.</li><li>
Act as a point of contact for vendors, contractors, and service providers for administrative matters.</li></ul>
Desired Skill &amp; Expertise:
<ul><li>Bachelor&rsquo;s degree in Business Administration, Hospitality Management, or a related field preferred.</li><li>
Proven experience in executive support, office administration, or a similar role within hospitality or luxury service.</li><li>
Strong organizational and multitasking skills with attention to detail.</li><li>
Excellent communication skills (written and verbal).</li><li>
High level of integrity, discretion, and professionalism.</li><li>
Proficiency in Microsoft Office Suite and administrative systems.</li><li>
Ability to manage multiple priorities in a dynamic hospitality environment.</li></ul></div>

Hotel Executive Administrator

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Hotel Accountant

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