hotel office manager

Hilton

<div>Front Office Supervisor- Canopy by Hilton Istanbul Taksim
A Front Office Supervisor supervises Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests.
What will I be doing? 
The A Front Office Supervisor interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Supervise accurate and efficient front office operations including check in/out procedures</li><li>
Support Team Members in handling Guest requests and enquires to ensure a positive outcome</li><li>
Ensure the Duty Manager/ Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments</li><li>
Ensure a consistent, high level of customer service</li><li>
Brief front office team on any events or VIP guests in the hotel that day</li><li>
Drive sales revenues and promote hotel services and facilities for up-selling opportunities</li><li>
Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>
Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures</li><li>
Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li><li>
Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li><li>
Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards</li><li>
Act in accordance with the front of house equipment and the property management systems</li><li>
Conduct training programs on an ongoing basis</li><li>
Carry out shift handovers and brief team members as required</li><li>
Follow company brand standards</li><li>
Assist other departments, as necessary, and maintain good working relationships with hotel Team Members</li></ul>
What's in It for Me?<ul><li>
Competitive Salary</li><li>
Monthly Transportation Fare</li><li>
Private Health Insurance (after 6 months tenure)</li><li>
Carpark subscription on discounted fee</li><li>
Go Hilton Membership (Team Member Travel Program and Family &amp; Friends Travel Program with discounted room rates in Hilton Hotels Worldwide)</li><li>
50% discount on personal food &amp; beverage consumption in the participant Hilton hotels.</li><li>
Free laundry and dry cleaning for business attire</li><li>
Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for mothers who have just given birth)</li><li>
1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members</li><li>
Paid Paternity leave &ndash; 14 days</li><li>
Unlimited Training and development opportunities in and out of the Hotel</li>
Unlimited online courses opportunities from our own Hilton University Opportunity to make a positive impact on environment and community with Travel with Purpose program 
<li>
</li></ul>What are we looking for? 
A Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
2 years of similar position in a 5* hotel</li><li>
Turkish as native language and excellent command of Turkish</li><li>
Experience supervising people and leading teams</li><li>
Positive attitude and good communication skills</li><li>
Committed to delivering a high level of customer service</li><li>
Ability to work on your own or as part of a team</li><li>
Competent level of IT proficiency. OnQ proficiency is an advantage</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Supervisor- Canopy by Hilton Istanbul Taksim

HR MADURAI RESIDENCY

HR Manager ( Hotel working experience is must)Warm Greetings from the Madurai&rsquo;s Premium Hotel!!!We have an opening for Hotel HR ManagerJob Responsibilities:<ul><li>Hire new staff as per the hotel requirement to ensure smooth functioning of hotel</li></ul>Operations as per the Hotel SOP from Grooming and Dress code.<ul><li>Oversees the daily workflow of all departments.</li><li>Maintain employee payroll and keep record of statutory compliances and keep record of the employee attendance</li><li>Evaluate the training needs of employees &amp; hotel and conduct desired training programs.</li><li>Maintain and update staff details in HRIS, Train the staff according to hotel policies and rules</li><li>Ensure that staff is following the hotel policies and rules</li><li>Resolve job related issues and queries of staff on day to day basis</li><li>Plan out appraisals and performance management strategies. Provides constructive and timely performance evaluations.</li><li>Maintain and promote a positive working environment</li><li>Handles discipline and termination of employees in accordance with company</li></ul>Policy.Qualification &amp; Experience:<ul><li>Bachelors degree with Post Graduation in Human Resources.</li><li>A minimum of 10- 15 years of human resource management experience specially</li></ul>From hotel industry.Skills:<ul><li>Excellent verbal and written communication skills.</li><li>Excellent interpersonal, negotiation, and conflict resolution skills.</li><li>Excellent organizational skills and attention to detail.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to prioritize tasks and to delegate them when appropriate.</li><li>Ability to act with integrity, professionalism, and confidentiality.</li><li>Knowledge of employment-related laws and regulations.</li><li>Proficient with Microsoft Office.</li></ul>Interested candidates kindly contact +91 70944 75104 Mail Id- hr@madurairesidency.comMadurai, Tamilnadu: Reliably commute or planning to relocate before starting work (Required)Job Types: Full-time, PermanentPay: &#8377;30,000.00 - &#8377;50,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Food provided</li><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

HR Manager ( Hotelier)

Nordic Holdings

Job Overview The Front Office Manager plays a critical leadership role in overseeing the overall functionality, safety, and profitability of a hotel/Villa property. This includes ensuring excellence in facility maintenance, asset management, financial performance, guest satisfaction, and regulatory compliance. The Operations Manager is responsible for maintaining the physical integrity and operational efficiency of the property while aligning with the brand&rsquo;s service standards and strategic goals.Duties<ul><li>Oversee the full scope of day-to-day operations of the property, including front office, housekeeping, maintenance, food &amp; beverage, security, and guest services.</li><li>Ensure all hotel systems such as HVAC, elevators, plumbing, electrical, and fire &amp; life safety systems are in optimal working condition.</li><li>Develop and implement preventive maintenance schedules and conduct regular inspections to assess the status of physical infrastructure and equipment.</li><li>If required collaborate with external contractors and vendors for facility upgrades, landscaping, pool maintenance, pest control, and capital improvement projects.</li><li>Maintain property records, maintenance logs, warranty documents, and service contracts in an organized and accessible manner.</li><li>Supervise daily operations to ensure high standards of service and guest satisfaction.</li><li>Assist in preparing and managing operational budgets, capital expenditure plans, and maintenance forecasts.</li><li>Monitor daily operating expenses and identify opportunities for cost savings and efficiency improvements.</li><li>Ensure utility consumption is optimized and managed sustainably.</li><li>Manage inventory and procurement of maintenance materials, equipment, and hotel supplies within budget constraints.</li><li>Monitor daily operating expenses and identify opportunities for cost savings and efficiency improvements.</li><li>Ensure utility consumption is optimized and managed sustainably.</li><li>Manage inventory and procurement of maintenance materials, equipment, and hotel supplies within budget constraints.</li><li>Lead and motivate a diverse team, fostering a positive work environment.</li><li>Oversee human resources functions including recruitment, training, and performance management.</li><li>Develop and implement operational policies and procedures to enhance efficiency.</li><li>Manage inventory and procurement processes to ensure adequate supplies are available.</li><li>Address guest inquiries and concerns promptly, ensuring a high level of customer service.</li><li>Collaborate with other departments to ensure seamless operations across the organisation.</li><li>Monitor financial performance and assist in budget preparation.</li></ul>Qualifications<ul><li>Proven experience in a managerial role within the hospitality or hotel industry.</li><li>Strong leadership skills with the ability to supervise and inspire a team.</li><li>Excellent guest services skills with a focus on customer satisfaction.</li><li>Multilingual or bilingual abilities are highly desirable for effective communication with diverse guests.</li><li>Knowledge of human resources practices is an advantage.</li><li>Strong organisational skills with attention to detail.</li><li>Ability to work in a fast-paced environment while managing multiple priorities.</li></ul>If you are passionate about hospitality and possess the necessary skills to excel as an Operations Manager, we encourage you to apply for this exciting opportunity.Job Type: Full-timePay: BD400.000 - BD500.000 per month

Front Office Manager - Hotel/Villa Property

Four Seasons Hotels and Resorts

<div>
 
 
 Hotel Assistant Manager
 
 
 
 Four Seasons Hotel Cairo at The First Residence
 
 
 
 
 Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Hotel Assistant Manager who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
 
 
 
 
 
 About The Role
 
 
 
 
 
 Hotel Assistant Manager who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
 
 
 
 
 
 What You Will Do
 
 
 
 
 
 
 A college degree in Hospitality Management is preferred.
 
 
 A minimum of three years of hotel Rooms Division experience, including at least one to two years in a leadership position.
 
 
 Excellent personal presentation and interpersonal skills, good problem-solving ability, and proficient in Hotel property management systems, in particular Opera.
 
 
 Fluent in reading, writing, and speaking both English &amp; Arabic language skills.
 
 
 Strong supervisory and managerial skills are essential, with outstanding demonstrated coaching and development skills.
 
 
 Have a thorough knowledge of the Front Office systems, such as Opera, Web Checkin, Key, etc.
 
 
 Understands and can perform all duties of the Front Office, Guest Services, and Concierge Agents, as well as the Manager on Duty.
 
 
 Reviews daily arrivals and departures to ensure proper handling of VIP and return guests, groups, etc, and escorts them to and/or from their rooms effectively.
 
 
 Together with the Front Office supervisors, reviews late arrivals, next day early arrivals, and departures to plan for the next day&rsquo;s activities. Coordinates arrivals, departures, and billing requirements. Blockings rooms for arrivals and ensure any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return guests, and groups.
 
 
 Liaise with the team on all group arrivals to ensure the rooming lists, accounting instructions, and special requests are adhered to.
 
 
 Communicates closely with the Night Manager and other Assistant Managers to ensure follow-up on special guests, glitches, etc., keeping FOM/FDM well informed as to problems and actions taken, using the Glitch Database and other communications (verbal and written).
 
 
 Guest follow-ups and glitches are to be handled according to the Hotel&rsquo;s empowerment guidelines.
 
 
 Ensures adherence to all credit procedures in the Front Office, reviews high balance reports, and follows up on credit problems/queries with Accounting and the Front Office Manager.
 
 
 Covers all Night Manager&rsquo;s duties when and if needed.
 
 
 Has a good understanding of how the hotel system works, and can provide basic troubleshooting support for in-room services such as Internet, games, and Web Service.
 
 
 Be fully familiar with the fire panel operation and the Duty Manager&rsquo;s role as controller in an alarm situation.
 
 
 Motivates and provides a working environment in which associates are productive and work together to their fullest ability. Ensure positive communication with associates and the manager, keeping morale high.
 
 
 Handles any guests&rsquo; issues or complaints in an understanding and hospitable manner, ensures they are resolved and followed through in the most appropriate and best manner.
 
 
 Be able to read the guests and sense the guests' needs, and adapt the service style accordingly.
 
 
 Actively lobby the host and act as a role model for the team
 
 
 At all times strives to represent Four Seasons Astir Palace Athens in the most professional, courteous, and efficient manner
 
 
 Assists with managing the performance of the Front Office team to ensure the team delivers the highest quality and Four Seasons brand service standards to consistently meet and exceed all guest expectations
 
 
 Communicates all new policies and procedures to all associates
 
 
 Continuously strives for new thoughts and ideas to improve and strengthen the Front Office team, update procedures, and implement them
 
 
 During the absence of the HOD, monitors associates' appearance daily, ensures the correct dress code is adhered to, to maintain our professional image
 
 
 Always uses the correct standard and etiquette when answering the telephone
 
 
 Works together with the FOM/FDM with regards to VIP&rsquo;s and any special procedures which may be necessary
 
 
 Works closely with other department heads and deputies in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
 
 
 Is responsive to associates' needs and problems; is firm, fair, and consistent in dealing with challenges
 
 
 Attends training sessions, both internal and external
 
 
 Constantly keeps the FOM/FDM updated on the performance of the Front Office team
 
 
 Spot checks the Front Office Team&rsquo;s performance to ensure the Four Seasons&rsquo; brand standards are being adhered to
 
 
 Ensures the number of open folios is kept minimum, liaises with related departments to resolve them in due course, maintains a good tracking record of all ongoing cases
 
 
 Monitors and updates to open folio &amp; PM Excel sheet
 
 
 Strives to achieve upselling goals by leading by example, providing training, and motivating the team
 
 
 Coordinates with FO supervisors' room assignments &amp; monitors Out of Order and Out of Service rooms regularly
 
 
 Promotes the hotel's facilities effectively
 
 
 Takes an active role in the preparation of Reviews/Appraisals with the FOM/FDM
 
 
 Understands the structure and standards to ensure a smooth operation between Front Office, Concierge, In-Room Dining Butlers, Accounts, and Housekeeping
 
 
 Leads the daily handovers, contributing and communicating relevant issues.
 
 
 Conducts the morning meeting in the absence of FOM/FDM
 
 
 Responds to all guest requests in a prompt and courteous manner
 
 
 Assists the FOM/FDM in organizing monthly departmental meetings
 
 
 Attends training sessions, both internal and external
 
 
 Has a good knowledge of the emergency duties and responsibilities
 
 
 Report all disciplinary and grievance matters immediately to FOM
 
 
 Spot checks associates on LQA standards every week
 
 
 Ensures that all associates act continuously in an intuitive, engaging, and refined manner to internal and external guests
 
 
 Walks in public areas and ensures all are in high spec as expected, as set by the exec team
 
 
 Welcomes and bids farewell to all VIP&rsquo;s and ensures that the executive member is called where necessary
 
 
 Acts as a role model to actively learn from our guests, and record their preferences for future
 
 
 Leads the Guest Focus Programs: long-staying, milestone, preference collection, upsell, and ensures all are implemented effectively
 
 
 Leads by example to ensure the team is familiar and participates in Four Seasons&rsquo; Guest Recognition program, and attends all the relevant trainings.
 
 
 
 
 &bull; Follow company work-related safety and security policies and procedures to ensure a clean, safe, and secure environment.
 
 
 &bull; Report work-related accidents or other injuries immediately upon occurrence.
 
 
 &bull; Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
 
 
 &bull; Use proper equipment, wear appropriate personal protective clothing, and employ correct lifting procedures, as necessary, to avoid injury.
 
 
 &bull; Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
 
 
 &bull; Complete appropriate safety training and certifications to perform work tasks.
 
 
 &bull; Follow property-specific procedures for handling emergencies (e.g., evacuations, medical emergencies, natural disasters).
 
 
 
 
 &bull; Follow company and department policies and procedures.
 
 
 &bull; Protect the privacy and security of guests and coworkers.
 
 
 &bull; Maintain confidentiality of proprietary materials and information.
 
 
 &bull; Ensure uniform, name tags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures.
 
 
 &bull; Perform other reasonable job duties as requested by Supervisors as well as the hotel management team, has all right to change your job functions according to the business needs without any effect in terms of salary or benefits.
 
 
 
 
 &bull; Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
 
 
 &bull; Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
 
 
 &bull; Talk with and listen to other employees to effectively exchange information.
 
 
 &bull; Speak to guests and co-workers using clear, appropriate, and professional language.
 
 
 &bull; Answer telephones using appropriate etiquette, including answering the phone within 3 rings, answering with a smile in one's voice, using the caller's name, transferring calls to the appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
 
 
 &bull; Assist coworkers, ensuring they understand their tasks.
 
 
 &bull; Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
 
 
 
 
 
 
 What We Offer
 
 
 
 Competitive Salary, wages, and a comprehensive benefits package
 
 
 Excellent Training and Development opportunities
 
 
 Complimentary Dry Cleaning for Employee Uniforms
 
 
 Complimentary Employee Meals
 
 
 Complimentary stays at FS properties (based on availability), with discounted meals.
 
 
 Dental and medical/disability/life insurance
 
 
 Retirement benefits/pension
 
 
 Employee service awards
 
 
 Annual employee party/social and sporting events
 
 
 
 
 
 
 Schedule &amp; Hours
 
 
 
 Full&ndash;Time Job with 5 working days a week.
 
</div>

Hotel Assistant Manager

voco™ hotels

<div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. 
About Us

Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels.
 
 
The Night Manager is responsible for overseeing all hotel operations during the night shift. Acting as the Manager on Duty, this role ensures smooth front office operations, handles guest relations, manages the night audit, and ensures the safety, security, and comfort of all guests and colleagues.<h4 class="jobSectionHeader"> 
Your day to day
</h4><h4 class="jobSectionHeader">
1. Front Office Operations</h4>
<ul>
<li>Supervise all front office activities during the night, including reception, guest services, concierge, and bell desk.
</li>
<li>Manage late check-ins, early check-outs, and guest requests with efficiency and professionalism.
</li>
<li>Ensure a seamless and welcoming guest experience in line with voco brand standards.
</li>
</ul><h4 class="jobSectionHeader">2. Night Audit &amp; Financial Duties</h4>
<ul>
<li>Oversee and perform the nightly audit process, ensuring all financial transactions are reconciled.
</li>
<li>Prepare end-of-day reports for management, including revenue, occupancy, and room statistics.
</li>
<li>Monitor billing and guest folios to ensure accuracy.
</li>
</ul><h4 class="jobSectionHeader">3. Guest Relations &amp; Service</h4>
<ul>
<li>Act as the primary contact for all guest inquiries, complaints, or emergencies during the night.
</li>
<li>Handle VIP arrivals and special requests with personalized attention.
</li>
<li>Resolve issues effectively while maintaining high levels of guest satisfaction.
</li>
</ul><h4 class="jobSectionHeader">4. Safety, Security &amp; Emergency Management</h4>
<ul>
<li>Conduct regular security rounds of the property to ensure a safe environment.
</li>
<li>Respond promptly to any incidents, alarms, or emergencies.
</li>
<li>Ensure compliance with health, safety, and fire regulations.
</li>
</ul><h4 class="jobSectionHeader">5. Team Leadership &amp; Communication</h4>
<ul>
<li>Lead, train, and support night-shift colleagues, ensuring high performance and service standards.
</li>
<li>Conduct nightly briefings and ensure effective communication with the day-shift management team.
</li>
<li>Delegate responsibilities efficiently to ensure all tasks are completed.
</li>
</ul><h4 class="jobSectionHeader">6. Administrative &amp; Reporting</h4>
<ul>
<li>Maintain accurate incident reports, logs, and shift handover notes.
</li>
<li>Assist with scheduling, roster planning, and operational requirements as needed.
</li>
<li>Ensure compliance with hotel policies, procedures, and service standards.</li></ul> 

What we need from you
<ul>
<li>Previous experience as a Night Manager or Supervisor in a luxury hotel environment.
</li>
<li>Strong knowledge of front office operations and night audit procedures.
</li>
<li>Excellent communication, leadership, and problem-solving skills.
</li>
<li>Ability to remain calm and professional in high-pressure situations.
</li>
<li>Proficiency in hotel property management systems (Opera or similar).
</li>
<li>Flexibility to work overnight shifts, weekends, and holidays.
</li>
<li>Guest-focused and service-oriented mindset.
</li>
<li>Strong attention to detail and accuracy.
</li>
<li>Leadership and team management.
</li>
<li>Financial and analytical skills.
</li>
<li>Ability to handle emergencies with confidence.</li></ul> 

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Franchise Hotel - Night Manager - Front Office

Gulf Court Hotel

We are currently looking for young, Energetic, Dynamic &amp; experienced candidate to join the Front Office Department.Main responsibilities:&middot; Consistently offer professional, friendly and engaging service&middot; Customer Satisfaction (Guest Feedback, Social Media Review).&middot; Showing Initiative, Problem Solving, Staff Training, Team Leading.&middot; Assist guests regarding hotel facilities in an informative and helpful way&middot; Respond to each Guest who approaches the Reception Desk&middot; Drive rate through up-selling room brands&middot; Follow department policies, procedures and service standards&middot; Manages and motivates the Front Office team in order to provide a high standard of service for customers.&middot; Financial Performance (Up selling, Room Revenue, Operation Auditing).&middot; Welcomes guests and fosters customer loyalty through his/her friendly manner.&middot; Develops high quality relationships with guests throughout their stay.&middot; Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.&middot; Provide high level of customer service and maintain a high profile in the day to day front office operations.&middot; Ensure that personalized service is offered to each and every guest.&middot; Prepare monthly and daily revenue report and circulate to all HOD's.&middot; Prepare Room revenue and occupancy forecast take action on rate strategies.&middot; Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.&middot; Have a good knowledge of all systems and standard operating procedures of front office.&middot; Ensures that guest documentation and information is available and up-to-date.&middot; Follow all safety policies&middot; Other duties as assignedQualifications:&middot; Proficiency in English and Arabic(verbal and written), additional language an asset&middot; Previous customer related experience preferred&middot; Previous Opera experience required&middot; Computer literate in Microsoft Window applications an asset&middot; Must possess a professional presentation&middot; Strong interpersonal and problem solving abilities&middot; Highly responsible &amp; reliable&middot; Ability to work well under pressure in a fast paced environment&middot; Ability to work cohesively with fellow colleagues as part of a team&middot; Ability to focus attention on guest needs, remaining calm and courteous at all timesRequirements:&middot; Only Hotel Experience preferred&middot; Nature and length of previous experience: 5-10 years of experience in similar field&middot; University Qualifications: Bachelor's degree&middot; Specialist knowledge: Proficiency in MS office&middot; Language Fluency: English and Arabic&middot; Current Location: BahrainJob Types: Full-time, Contract, PermanentPay: BD500.000 - BD850.000 per monthApplication Question(s):<ul><li>Nationality?</li><li>If hired when can you join?</li><li>Have you used OPERA system kindly describe with hotel?</li><li>Gender?</li><li>Current Location?</li><li>Current Salary?</li><li>Which Hotel have you worked?</li><li>Are you in Bahrain?</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Hotel: 5 years (Preferred)</li><li>Asst. Front Office Manager: 5 years (Preferred)</li><li>OPERA: 5 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li><li>Arabic (Preferred)</li></ul>

Front Office Manager (Hotel Experience & In Bahrain Only)

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza&rsquo;s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.
<div><div>Hotel Assistant Manager
<div>Four Seasons Hotel Cairo at The First Residence 
</div><div>Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Hotel Assistant Manager who shares our passion for excellence and is enthusiastic about creating the ultimate experience. 
</div><div>About The Role 
</div><div>Hotel Assistant Manager who shares our passion for excellence and is enthusiastic about creating the ultimate experience. 
</div><div>What You Will Do
</div></div><div>A college degree in Hospitality Management is preferred.
</div><div>A minimum of three years of hotel Rooms Division experience, including at least one to two years in a leadership position.
Excellent personal presentation and interpersonal skills, good problem-solving ability, and proficient in Hotel property management systems, in particular Opera.
Fluent in reading, writing, and speaking both English &amp; Arabic language skills.
Strong supervisory and managerial skills are essential, with outstanding demonstrated coaching and development skills.
 </div><div>Have a thorough knowledge of the Front Office systems, such as Opera, Web Checkin , Key, etc .
</div><div>Understands and can perform all duties of the Front Office, Guest Services, and Concierge Agents, as well as the Manager on Duty.
Reviews daily arrivals and departures to ensure proper handling of VIP and return guests, groups, etc, and escorts them to and/or from their rooms effectively .
Together with the Front Office supervisors, reviews late arrivals, next day early arrivals, and departures to plan for the next day&rsquo;s activities. Coordinates arrivals, departures, and billing requirements. Blockings rooms for arrivals and ensure any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return guests, and groups .
Liaise with the team on all group arrivals to ensure the rooming lists, accounting instructions, and special requests are adhered to .
Communicates closely with the Night Manager and other Assistant Managers to ensure follow-up on special guests, glitches, etc., keeping FOM/FDM well informed as to problems and actions taken, using the Glitch Database and other communications (verbal and written) .
Guest follow-ups and glitches are to be handled according to the Hotel&rsquo;s empowerment guidelines .
Ensures adherence to all credit procedures in the Front Office, reviews high balance reports, and follows up on credit problems/queries with Accounting and the Front Office Manager .
Covers all Night Manager&rsquo;s duties when and if needed .
Has a good understanding of how the hotel system works, and can provide basic troubleshooting support for in-room services such as Internet, games, and Web Service .
Be fully familiar with the fire panel operation and the Duty Manager&rsquo;s role as controller in an alarm situation.
</div></div><div><div>Motivates and provides a working environment in which associates are productive and work together to their fullest ability. Ensure positive communication with associates and the manager, keeping morale high.
Handles any guests&rsquo; issues or complaints in an understanding and hospitable manner, ensures they are resolved and followed through in the most appropriate and best manner.
Be able to read the guests and sense the guests' needs, and adapt the service style accordingly.
Actively lobby the host and act as a role model for the team
At all times strives to represent Four Seasons Astir Palace Athens in the most professional, courteous, and efficient manner
Assists with managing the performance of the Front Office team to ensure the team delivers the highest quality and Four Seasons brand service standards to consistently meet and exceed all guest expectations
Communicates all new policies and procedures to all associates
Continuously strives for new thoughts and ideas to improve and strengthen the Front Office team, update procedures, and implement them
During the absence of the HOD, monitors associates' appearance daily , ensures the correct dress code is adhered to, to maintain our professional image
Always uses the correct standard and etiquette when answering the telephone
Works together with the FOM/FDM with regards to VIP&rsquo;s and any special procedures which may be necessary
Works closely with other department heads and deputies in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
Is responsive to associates' needs and problems; is firm, fair, and consistent in dealing with challenges
Attends training sessions, both internal and external
Constantly keeps the FOM/FDM updated on the performance of the Front Office team
Spot checks the Front Office Team&rsquo;s performance to ensure the Four Seasons&rsquo; brand standards are being adhered to
Ensures the number of open folios is kept minimum, liaises with related departments to resolve them in due course , maintains a good tracking record of all ongoing cases
Monitors and updates to open folio &amp; PM Excel sheet
Strives to achieve upselling goals by leading by example, providing training, and motivating the team
Coordinates with FO supervisors' room assignments &amp; monitors Out of Order and Out of Service rooms regularly
</div></div><div><div>Promotes the hotel's facilities effectively
Takes an active role in the preparation of Reviews/Appraisals with the FOM/FDM
Understands the structure and standards to ensure a smooth operation between Front Office, Concierge, In-Room Dining Butlers, Accounts, and Housekeeping
Leads the daily handovers, contributing and communicating relevant issues .
Conducts the morning meeting in the absence of FOM/FDM
Responds to all guest requests in a prompt and courteous manner
Assists the FOM/FDM in organizing monthly departmental meetings
Attends training sessions, both internal and external
Has a good knowledge of the emergency duties and responsibilities
Report all disciplinary and grievance matters immediately to FOM
Spot checks associates on LQA standards every week
Ensures that all associates act continuously in an intuitive, engaging, and refined manner to internal and external guests
Walks in public areas and ensures all are in high spec as expected, as set by the exec team
Welcomes and bids farewell to all VIP&rsquo;s and ensures that the executive member is called where necessary
Acts as a role model to actively learn from our guests, and record their preferences for future
Leads the Guest Focus Programs: long-staying, milestone, preference collection, upsell, and ensures all are implemented effectively
Leads by example to ensure the team is familiar and participates in Four Seasons&rsquo; Guest Recognition program, and attends all the relevant trainings. 
</div></div><div>&bull; Follow company work-related safety and security policies and procedures to ensure a clean, safe, and secure environment.
</div><div>&bull; Report work-related accidents or other injuries immediately upon occurrence.
</div><div>&bull; Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
</div><div>&bull; Use proper equipment, wear appropriate personal protective clothing, and employ correct lifting procedures, as necessary, to avoid injury.
</div><div>&bull; Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
</div><div>&bull; Complete appropriate safety training and certifications to perform work tasks.
</div><div>&bull; Follow property-specific procedures for handling emergencies (e.g., evacuations, medical emergencies, natural disasters). 
</div><div>&bull; Follow company and department policies and procedures.
</div><div>&bull; Protect the privacy and security of guests and coworkers.
</div><div>&bull; Maintain confidentiality of proprietary materials and information.
</div><div>&bull; Ensure uniform, name tags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures.
</div><div>&bull; Perform other reasonable job duties as requested by Supervisors as wel l as t he hotel management team, has all right to change your job functions according to the business needs without any effect in terms of salary or benefits. 
</div><div>&bull; Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
</div><div>&bull; Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
</div><div>&bull; Talk with and listen to other employees to effectively exchange information.
</div><div>&bull; Speak to guests and co-workers using clear, appropriate, and professional language.
</div><div>&bull; Answer telephones using appropriate etiquette, including answering the phone within 3 rings, answering with a smile in one's voice, using the caller's name, transferring calls to the appropriate person/department , requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
</div><div>&bull; Assist coworkers, ensuring they understand their tasks.
</div><div>&bull; Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
</div>What We Offer
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Complimentary stays at FS properties (based on availability), with discounted meals.
Dental and medical/disability/life insurance
Retirement benefits/pension
Employee service awards
Annual employee party/social and sporting events
Schedule &amp; Hours
Full&ndash;Time Job with 5 working days a week.</div>

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